Podcasts about digital experiences

This week on Catalyst, Tammy is joined by Sezin Palmer, AI Solutions Leader at NTT DATA in North America. Sezin traces her impressive and unconventional journey from CIA analyst and Navy submarine warfare programs to building the National Health Mission area at Johns Hopkins' Applied Physics Lab from scratch, then leading health AI and data at EY. Tammy and Sezin dig into the democratization of AI and what it means that capabilities once locked behind years of data science training are now accessible to nearly anyone. They also discuss the thorny challenge of how organizations decide what not to build and why the hardest leadership problem right now isn't launching AI, it's knowing when to stop. Sezin also shares her vision for what has her most excited: the convergence of software, robotics, and biology. Please note that the views expressed may not necessarily be those of NTT DATALinks: Sezin Palmer Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

AI Won't Kill Websites or Email; It Will Transform ThemIn this clip, Adam Harmetz, VP of Product Management at Microsoft, shares a balanced perspective on AI's impact on digital experiences

Most healthcare digital experiences are designed for a patient who doesn't exist and a promise they can't deliver. Lauren DeGeorge, chief client officer at Huge, joins MM+M reporter Bella Czajkowski to discuss what patients actually expect from digital health — and why the gap between expectation and reality keeps growing. From AI-powered patient journey simulation to the lessons consumer digital experience holds for health systems, DeGeorge makes the case that the industry's next leap is building for the patients in front of you, not the ones in your personas deck. Check us out at: mmm-online.com   Follow us:  YouTube: @MMM-online TikTok: @MMMnews Instagram: @MMMnewsonline Twitter/X: @MMMnews LinkedIn: MM+M   To read more of the most timely, balanced and original reporting in medical marketing, subscribe here. Music: “Deep Reflection” by DP and Triple Scoop Music. Hosted by Simplecast, an AdsWizz company. See https://pcm.adswizz.com for information about our collection and use of personal data for advertising.

We talk to Tomer Mann, Chief Revenue Officer at 22Miles about what they will be showcasing at booth C5753 in the Central Hall. We also discuss the evolution of digital signage to contain an entire ecosystem, and how 22Miles is using their solutions to make this happen.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Ben Larsen has spent nine years inside a company that built its reputation on something increasingly rare in insurance: actually caring. Wellfleet Insurance — a Berkshire Hathaway company — has answered the phone for college students navigating health insurance for the first time for over three decades, and that white-glove service culture is baked into everything. Now, as Digital Experience Officer, Larsen is the one tasked with figuring out how to take that same care and push it through a screen. In this conversation, Larsen walks Dom Nicastro through the real shape of digital transformation inside a multi-line insurance business — the legacy infrastructure hiding below the surface, the student health advisory council that tells him exactly what Gen Z actually wants, the small and large bets he's placing on bot technology and agentic AI, and why none of it works without getting the data right first. Oh, and there's a Salem State College baseball reunion in here too. You've been warned.

This week on Catalyst, Tammy is joined by Abhijit Sunil, Senior Analyst at Forrester Research, where he leads flagship research programs on IT sustainability, sustainability management, and climate risk. Abhijit traces his remarkable journey from designing robotics labs at IIT Bombay to consulting at Ericsson and McKinsey, before landing at Forrester where a flood of client questions about data center efficiency set him on the path to sustainability research. He shares how volunteering as a teacher in Mumbai's slums profoundly shaped his worldview—giving him a lens for seeing optimization and sustainability as deeply human issues, not just technical ones. Tammy and Abhijit also dig into the double-edged nature of AI, from its staggering energy demands to its extraordinary potential to democratize access, and why the answer to almost every big question in sustainability lives somewhere in the Goldilocks zone between extremes.Please note that the views expressed may not necessarily be those of NTT DATA.Links: Abhijit Sunil Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week, Andy sits down with Karl-Fritz Scheufele, Chief of Staff – Craft, Digital & Experience at Chopard and a third-generation member of the family that manages this historic brand.

This week, Tammy welcomes Will Townsend to the Catalyst podcast booth, recording live from NTT Research's Upgrade event in Silicon Valley. Will is the Chief Analyst at LoneStar Advisory and Research, an independent firm he launched after nearly a decade at Moor Insights & Strategy. In this conversation, Will shares where he's seeing AI create genuine, measurable impact beyond the pilot stage. Will also makes the case for post-quantum readiness as the next critical frontier and gives a candid look at his own hands-on science experiment with an OpenClaw mini PC — because, as he puts it, there's no substitute for getting your hands dirty.Please note that the views expressed may not necessarily be those of NTT DATA.Links: LoneStar Advisory and Research Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst, Caleb Knight joins Tammy in the Catalyst podcast booth, recording live from NTT Research's Upgrade event. Caleb is the Director Of AI TechX, Industry Partnerships and Economic Development at the University of Tennessee, Knoxville. Together they explore the reality of AI in the workforce; reframing the conversation around job displacement into job creation and opportunities.They dive into how the University of Tennessee is working with a variety of industry partners to empower the next generation entering the workforce, how this translates across industries and fields, and how being a lifelong learner is the way forward! Please note that the views expressed may not necessarily be those of NTT DATALinks: Caleb Knight AI TECHX Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

The conversation continues! In the conclusion of our special two-part coverage from eTail Toronto 2026, host Jeremy Goldman sits down with four more industry experts to explore the shifting dynamics of modern retail and what it takes to stay ahead in an increasingly automated landscape. Featured in this episode: - Janet Ihm (Vice President, Channel Strategy & Digital Experience, Ontario Cannabis Store): Using retail data programs to level the playing field for mom and pop shops and the importance of intentional, cautious AI strategy. - Thomas Hamilton (VP of Sales & Marketing): Why he's teaching his team philosophy and critical thinking to act as tastemakers who audit the machine. - Mario Lemieux (Partner, DAC): The collapse of the traditional marketing funnel and the rebirth of the physical store as a billboard for the brand. - Roger Emeka (Director of Customer Experience, Browns Shoes Inc.): Why Customer Experience is a profit center and the immediate fallback rule that keeps humans at the center of the journey. Listen now to hear the full conclusion of our eTail Toronto series!

This week, Tammy welcomes Bob Pick to the Catalyst podcast booth, recording live from NTT Research's Upgrade event. Bob is the EVP & CIO at Tokio Marine North America, a multinational insurance holding company headquartered in Tokyo, Japan. In their conversation, Bob shares how his nontraditional background in the humanities—including research on the history of swimming pool design—has shaped his approach to working in technology. He and Tammy also discuss the advantages of working at a Japanese company, notably the philosophy of sustainability and encouraging personal development. Bob also shares examples of where he's been bullish on adopting AI, while cautioning against rushing headfirst into disruption. He argues that the most successful companies will be those that take a moment to determine how new technology like AI can meaningfully improve how they work. Please note that the views expressed may not necessarily be those of NTT DATALinks: Bob Pick Tokio Marine North America Services Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

A program manager told Sriram Iyer it would take 6 to 9 months to ship the first slice of their new product. Sriram challenged the team to do it in just five days. At first, they laughed. Then he rolled his sleeves up, dug in with the team, and they did it. 5 days, from Monday to Friday. Sriram has spent his career walking into companies like Salesforce, Adobe, and Freshworks, and pulling timelines apart. He calls himself the simplifier in chief, and the secret isn't the AI tooling. It's everything underneath the AI tooling that most leaders won't actually do. That's what make teams trust, and follow, him. In this episode, Sriram breaks down exactly how that five-day sprint worked, including: The "thinnest slice of pizza" principle that kills scope creep before it starts Why AI made it possible — but isn't really the point How to find the team members in any org who are actually ready to just make stuff happen — and why mindset matters more than tooling And why none of this works without trust, prioritization, taste, and an executive willing to get in the weeds and take personal responsibility for the outcome Links LinkedIn: https://www.linkedin.com/in/sriramviyer/ Follow LaunchPod on YouTube We have a new YouTube page! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.Special Guest: Sriram Iyer.

Send us Fan MailWouldn't you like to make more - and more profitable - auto loans? Just about every credit union would say a loud yes and that is why this episode is a must listen.  On the show is Zach Eychaner, the VP of Digital Experience at ELGA Credit Union, a $1.5 billion institution based in Michigan.  Also on the show is Mitch Rutledge, CEO of Vertice AI, a Georgia based company that says it provides actionable and measurable account holder intelligence to help credit unions  offer their members the right products, solutions and services at the right time.How to do exactly that? Rutledge tells how on the show and Eychaner gives the verdict about whether it's working at ELGA.  Every credit union wants to know how to make more targeted loan offers and, explains Rutledge, the answers are in the data - the institution's data that it already has if it learns to mine it properly.Listen up.Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.com  And like this podcast on whatever service you use to stream it. That matters.  Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto

This week on Catalyst, Tammy is recording live from Upgrade - NTT Research's annual event that brings together the latest in research and innovation from NTT groups around the world. In this episode, Tammy is joined by Kathleen Zaski, Vice President of IT, Clinical Innovation and Technology Leader at Renown Health where she oversees the technology shaping how patients are cared for and how clinicians work. Together they dive into Kathleen's journey from nursing in the Cardiac ICU to executive IT leadership, how her clinical background informs every technology decision she makes, and what it truly takes to implement and deploy AI in a way that benefits both the patient and clinician experience.Please note that the views expressed may not necessarily be those of NTT DATALinks: Upgrade 2026 Kathleen Zaski Renown Health Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Long before “AI Agent” was the buzzword in every product discussion, Julia Dalton was already deep into solving the problems of coordinating thousands of worker agents, creating clear instruction prompts, and evaluating output quality. Julia is SVP of Product at the AI-support automation platform, Capacity. Previously, she helped scale workflow orchestration at OneSpace, formerly known as Crowdsource, where thousands of freelancers executed microtasks for major retailers. As it turns out, managing humans at scale and managing AI agents have a lot more in common than most people realize. In this episode, Julia shares: The two failure modes that kill every AI agent before the model ever runs Why running a crowdsourced work platform gave her incredible insights into building effective agentic AI products How Julia and her team built an AI system to triage and prioritize product feedback, automating low-complexity builds and helping make better decisions on high-stakes tradeoffs Links LinkedIn: https://www.linkedin.com/in/juliadalton/ Capacity: https://capacity.com/ Chapters 00:00 Intro 00:52 Julia's startup roots at OneSpace 02:00 Transitioning from the human API to AI agents 02:47 Microtasking workflow chains 06:54 Routing rules and AI orchestration 11:55 Validating prompts with simulations 15:08 Recursive prompting in practice 17:46 Data and knowledge orchestration 20:57 PRP triage app for product requests 26:56 Conclusion Follow LaunchPod on YouTube We have a new YouTube page! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.

This week on Catalyst, Tammy is joined by Bob Rosen, Chief Information Officer at Arcosa. Bob discusses his career journey, including his early experience in the Air Force working with electronics and even designing tech for F-14 fighter jets! He shares how those formative roles shaped the leadership principles he carries today—most notably, that the best idea wins and that bad news doesn't improve with age. Bob and Tammy also explore the role of healthy skepticism in today's rapidly evolving AI landscape, and the importance of thinking strategically about where—and whether—AI can truly drive business results.Please note that the views expressed may not necessarily be those of NTT DATALinks: Bob Rosen Arcosa Inc. Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this week's repeat episode, we're joined by the undisputed queen of B2B positioning: April Dunford. April is the best-selling author of the seminal book "Obviously Awesome" and the new hit "Sales Pitch." She has spent 25 years as a startup executive and consultant, helping companies stop guessing and start winning. If you have ever struggled to explain exactly why customers should pick you over the other guy, this episode is a masterclass. In this episode, April talks about: Why Positioning is a Product Problem: How undefined positioning leads to wasted roadmaps, "not good enough" feedback from Sales, and engineering teams burning out on features that don't win deals. The "AI Washing" Trap: Why saying "We have AI" is no longer a strategy—and how to articulate the specific value your tech unlocks that the competition can't. Why she loves when competitors lie: How to ethically trap competitors who over-promise features (and the one question sales should tell your prospects to ask them). And finally, Vision vs. Reality: How to sell the "glorious future" without losing the deal you need to close today. Links LinkedIn: https://www.linkedin.com/in/aprildunford/ April's website: https://www.aprildunford.com/ April's books: https://www.aprildunford.com/books Resources (Ethically) cheat your way to $250M+ | Mikal Lewis, Product Exec. (Whole Foods, Nordstrom): https://youtu.be/5txeT2U_YQo Chapters 00:00: Introduction 01:45: April's journey from engineering to marketing to product positioning expert 05:00: The shifting lansscape: Position from COVID to the AI era 10:45: Moving beyond "AI washing" to find differentiated value 15:30: Defining your true competitive landscape 20:30: How to be worth your customers' migration risk 23:45: Why April likes when competitors "lie" about their capabilities and features 32:00: Why positioning is critical for product and engineering alignment 35:00: April's new book details Follow LaunchPod on YouTube We have a new YouTube page! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.Special Guest: April Dunford.

Personalization at scale gets pitched like a switch you flip, but the reality is messier and way more human. From Adobe Summit, Jeannie Walters' sits down with IBM leaders to unpack what it takes to deliver customer experience that feels consistent, connected, and genuinely helpful across digital touchpoints even when different teams, tools, and timelines are involved.First, Betsy Rohtbart, VP, Digital Experience & IBM.com, shares a simple reframing with big implications: start with the task your visitor is trying to complete, then design the experience to make that “pay off” every time. We talk about why customers often feel the gaps instead of the beautiful moments we intended, how secret shopping your own trial and onboarding flow exposes breakpoints fast, and why chasing problems like a “toddler soccer game” creates more friction. The standard is brutal but fair: customers compare you to their last best experience anywhere.Then Jay Trestain, EMEA Marketing Transformation Lead & Client Partner, breaks down agentic orchestration in plain terms: AI agents that act as domain experts and work together across an enterprise workflow. We dig into what leaders miss when they rush to deploy AI, how a clear North Star vision sharpens decisions about martech, process redesign, and KPIs, and why agentic technology is changing digital discovery by bypassing traditional web real estate. The punchline: governance is not red tape, it's the engine for rapid, high-quality decisions that help good pilots scale into real value.Subscribe for more practical customer experience strategy, share this with a teammate leading transformation, and leave a review.Follow Betsy Rohtbart on LinkedIn: www.linkedin.com/in/betsymorserohtbart/Follow Jay Trestain on LinkedIn: www.linkedin.com/in/jay-trestain/Resources Mentioned:Order your copy of Experience Is Everything -- experienceiseverythingbook.comLearn more about CXI Membership™ and apply -- CXIMembership.comExperience Investigators -- experienceinvestigators.comEnjoyed the show? Subscribe, share with your team, and leave a quick review to help others find us. Leave your review at ratethispodcast.com/xact.Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie Walters, CCXP, CSP on LinkedIn!)

In the rush to implement AI across the customer experience, are we at risk of creating more digital barriers than we're breaking down?Agility requires a holistic view of the entire digital experience. It's the ability to see not just how individual channels are performing, but how they work together to serve every potential customer, inclusively and intelligently.Today, we're going to talk about what it takes to build that holistic view. We'll explore how brands can unify their performance analytics to move beyond traditional SEO, the dual role of AI in both creating personalized content and ensuring it's accessible, and why inclusivity is becoming one of the most powerful levers for brand growth.To help me discuss this topic, I'd like to welcome Nayaki Nayyar, CEO at Siteimprove. About Nayaki Nayyar Nayaki Nayyar is an accomplished technology executive with a proven track record of driving growth, innovation, and market leadership in enterprise SaaS for over 25 years. As the CEO of Siteimprove, she spearheads the company's vision and strategy, accelerating its market leadership in Agentic Content Intelligence powered by Siteimprove.ai platform. In her prior role as the CEO of Securonix, she guided the company's strategic shift into AI with the launch of Securonix EON, an AI-powered cyber-security platform. Under her leadership, Securonix secured its position in the Gartner Magic Quadrant for SIEM for five consecutive years, driving significant growth and product innovation to address evolving global cybersecurity threats.Nayaki brings deep expertise in scaling businesses organically and through strategic acquisitions. As President and Chief Product Officer at Ivanti, she established the company's cybersecurity and endpoint management strategy, growing revenue from $500M to $1.2B and doubling the total addressable market from $30B to $60B in just two years. She also played a pivotal role in launching the Ivanti Neurons Platform and driving expansion through acquisitions. As BMC Software's President of Digital Service and Operations Management, Nayaki led its transformation into AI-driven enterprise solutions with the BMC Helix suite, a strategic evolution that contributed to BMC's $8.2B exit in 2018.Nayaki serves on the boards of TD Synnex and Corteva Agriscience and is a graduate of the Stanford Executive Program. She holds a B.E. in Mechanical Engineering from Osmania University and an M.S. in Computer Science from the University of Houston. Recognized among the "Top Women in Technology in the U.S." by Technology Magazine in 2022, she is a respected leader shaping the future of enterprise technology in the AI era. Nayaki Nayyar on LinkedIn: https://www.linkedin.com/in/nayakinayyar/ Resources Siteimprove: https://www.siteimprove.com/ The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://aglbrnd.co/r/2868abd8085a9703 Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://aglbrnd.co/r/d15ec37a537c0d74 We're proud to be a media partner for #MAICON26 - Oct. 13-15! Learn how AI can power your marketing and business and help you grow smarter. Use code AGILE150 to save! https://aglbrnd.co/r/7fe458ced0f04658 Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://aglbrnd.co/r/faaed112fc9887f3 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://aglbrnd.co/r/35ded3ccfb6716ba Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company Hosted on Acast. See acast.com/privacy for more information.

In the rush to implement AI across the customer experience, are we at risk of creating more digital barriers than we're breaking down? Agility requires a holistic view of the entire digital experience. It's the ability to see not just how individual channels are performing, but how they work together to serve every potential customer, inclusively and intelligently. Today, we're going to talk about what it takes to build that holistic view. We'll explore how brands can unify their performance analytics to move beyond traditional SEO, the dual role of AI in both creating personalized content and ensuring it's accessible, and why inclusivity is becoming one of the most powerful levers for brand growth. To help me discuss this topic, I'd like to welcome Nayaki Nayyar, CEO at Siteimprove. About Nayaki Nayyar Nayaki Nayyar is an accomplished technology executive with a proven track record of driving growth, innovation, and market leadership in enterprise SaaS for over 25 years. As the CEO of Siteimprove, she spearheads the company's vision and strategy, accelerating its market leadership in Agentic Content Intelligence powered by Siteimprove.ai platform. In her prior role as the CEO of Securonix, she guided the company's strategic shift into AI with the launch of Securonix EON, an AI-powered cyber-security platform. Under her leadership, Securonix secured its position in the Gartner Magic Quadrant for SIEM for five consecutive years, driving significant growth and product innovation to address evolving global cybersecurity threats.Nayaki brings deep expertise in scaling businesses organically and through strategic acquisitions. As President and Chief Product Officer at Ivanti, she established the company's cybersecurity and endpoint management strategy, growing revenue from $500M to $1.2B and doubling the total addressable market from $30B to $60B in just two years. She also played a pivotal role in launching the Ivanti Neurons Platform and driving expansion through acquisitions. As BMC Software's President of Digital Service and Operations Management, Nayaki led its transformation into AI-driven enterprise solutions with the BMC Helix suite, a strategic evolution that contributed to BMC's $8.2B exit in 2018.Nayaki serves on the boards of TD Synnex and Corteva Agriscience and is a graduate of the Stanford Executive Program. She holds a B.E. in Mechanical Engineering from Osmania University and an M.S. in Computer Science from the University of Houston. Recognized among the "Top Women in Technology in the U.S." by Technology Magazine in 2022, she is a respected leader shaping the future of enterprise technology in the AI era. Nayaki Nayyar on LinkedIn: https://www.linkedin.com/in/nayakinayyar/ Resources Siteimprove: https://www.siteimprove.com/ The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://aglbrnd.co/r/2868abd8085a9703 Drive your customers to new horizons at the premier retail event of the year for Retail and Brand marketers. Learn more at CRMC 2026, June 1-3. https://aglbrnd.co/r/d15ec37a537c0d74 We're proud to be a media partner for #MAICON26 - Oct. 13-15! Learn how AI can power your marketing and business and help you grow smarter. Use code AGILE150 to save! https://aglbrnd.co/r/7fe458ced0f04658 Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://aglbrnd.co/r/faaed112fc9887f3 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstromDon't miss a thing: get the latest episodes, sign up for our newsletter and more: https://aglbrnd.co/r/35ded3ccfb6716ba Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

This week on Catalyst, Tammy is joined by Jackie Talbot, Vice President of Product at Hilton. Jackie has a talent for turning frustrating experiences into moments of joy, and she's bringing that mindset to her work at Hilton. There, she's leading the use of AI-powered tools to improve both employee and customer experiences. Jackie explains the idea of “phygital,” which combines digital tools with human interaction to create smoother, more seamless experiences. She also shares lessons from her own podcast, reflects on why authenticity matters in leadership, and highlights the importance of staying curious as you grow your career.Please note that the views expressed may not necessarily be those of NTT DATA.Links: Jackie Talbot How do I navigate this shit Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

It's YOUR time to #EdUp with Kirk Dewyea, CIO, & Dr. Chrysoula Malogianni, SAVP of Digital Innovation & Chief Digital Experience Officer, Old Dominion UniversityIn this episode, recorded LIVE from the Ellucian Live 2026 conference in Denver, Colorado,YOUR host is Dr. Jodi BlincoListen in to #EdUpThank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!Connect with YOUR EdUp Team - ⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠Elvin Freytes⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ & ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Dr. Joe Sallustio⁠⁠⁠⁠⁠● Join YOUR EdUp community at ⁠The EdUp Experience⁠We make education YOUR business!P.S. Want access to the only intelligence platform built exclusively from presidential conversations in higher education? Join EdUp Leadership!

Why Digital Experiences Drive Consumer Connection”In this clip, Funs Jacobs, former Senior Director of Innovation at Monks and Founder of Brand of Insiders, explains why digital experiences are becoming central to modern consumer engagement.As the world becomes increasingly virtual, brands must find new ways to build deeper relationships, and digital experiences are one of the most powerful tools to do that

In this episode we welcome Naveen Neelakantam, Chief Architect of Everpure's Digital Experience Business Unit. Naveen dives into the origin and evolution of Everpure's Digital Experience (DX), detailing how DX revolutionized storage management by moving beyond reactive support. The foundation of this lies in the phone home telemetry data collected from storage arrays, which first enabled the Cloud Assist capability. This data powers the ability to proactively identify and prevent issues, non-disruptively upgrade systems, and ensure a first-class support experience for every customer. Naveen explains how the intelligence gathered through telemetry propelled innovations like Pure1 and Evergreen//One. Pure1, the cloud-based platform, uses machine learning to offer predictive recommendations—such as projecting capacity needs to avoid unexpected overages. This predictive power is central to Evergreen//One, the consumption-based storage-as-a-service offering. By managing the physical appliance using telemetry, Everpure allows customers to consume logical storage connected to SLAs, simplifying the procurement process and eliminating the complexity of managing hardware specifics. This subscription model provides predictability and isolates customers from pricing pressures on components. Our discussion shifts to the future of storage and the transformative power of Artificial Intelligence. Naveen details AI Co-pilot, an agentic AI interface that helps users triangulate performance issues and orchestrate complex operations, such as migrating VMs, through conversational language using the Model Context Protocol (MCP). This move to active management is further realized through Pure1 Edge, allowing fleet-level data management and cloud-based upgrades. We then touche on Everpure Protect, a crucial cloud-based Disaster Recovery as a Service (DRaaS) solution. Ultimately, Naveen advises IT leaders to embrace AI as a powerful tool—like the domestication of the horse—that will make people more effective and accelerate innovation. To learn more, visit: https://www.purestorage.com/products/monitoring-fleet-management.html Check out the new Everpure digital customer community to join the conversation with peers and Pure experts: https://purecommunity.purestorage.com/ 00:00 Intro and Welcome 01:45 Naveen's Career Journey 09:29 Origin of Digital Experience 12:45 Proactive Recommendations 16:05 Cloud Management and Subscriptions 18:12 Stat of the Episode on Storage Capacity Growth 21:30 AI Co-Pilot and Automation 32:14 Telemetry 37:01 Pure1 and Subscription Management 39:51 Everpure Protect DRaaS 45:44 Hot Takes Segment

Our guest today, Jen Wang, holds a PhD from Stanford in behavior sciences, judgment, and decision-making. She built her product career at ThredUp, and now serves as Chief Product Officer and go-to-market lead at Framework. That combination — behavioral scientist plus operating CPO — gives her a rare lens into the most urgent question in product leadership right now: how do you lead and build when the ground is shifting faster than anyone can follow? In this episode, we talk about: The decision-making behind why Framework scrapped their roadmap Why iteration, not technical proficiency, has been the most important skill to drive AI adoption in teams There's actually a scientific reason why everyone's so overwhelmed, and it's called the “Zone of Absorption” Links Jen's LinkedIn: https://www.linkedin.com/in/wangjennifer/ Framework: https://frame.work/ Resources ThredUp: https://www.thredup.com/ Anthropic: https://www.anthropic.com/ Leadership Without Easy Answers by Ronald A. Heifetz: https://www.hup.harvard.edu/books/9780674518582 The engineer's ring: https://www.nspe.org/career-growth/pe-magazine/july-2009/called-order Chapters 00:00 Introduction 03:50: Why everyone thinks they're behind on AI 06:29: “The zone of absorption”: The science behind AI overwhelm 10:10: Why Framework scrapped their 2026 roadmap in February 12:31: Choosing your AI toolset: When to experiment vs. When to commit 14:25: Rethinking engineering resourcing to make room for “process debt” 15:43: The A/B testing parallel: Is AI history repeating itself? 18:27: AI prototyping: Productive or underbaked ideas? 25:08: The learning possibilities that AI opens up 26:56: Should product leaders take a Hippocratic oath? 28:21: Conclusion Follow LaunchPod on YouTube We have a new YouTube page! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.Special Guest: Jen Wang.

This week on Catalyst, Tammy Soares sits down with Dr. Bratin Saha, CEO of NTT DATA AIVista and a true pioneer in the evolution of artificial intelligence. Drawing on his leadership experience at Intel, Nvidia, and AWS, where he built and scaled one of the fastest-growing businesses in the company's history, Bratin shares insights from a career defined by innovation and impact. Together, Tammy and Bratin explore the critical intersection of technology and business, the role of strong leadership in navigating the rapidly evolving AI landscape, and why a human-centric approach is essential for long-term success. Bratin also underscores a key differentiator in the age of AI: the power of deep domain expertise in unlocking meaningful, real-world value.Please note that the views expressed may not necessarily be those of NTT DATALinks: Bratin Saha Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Send us Fan MailAI is reshaping the spirits industry, and for founders willing to embrace it, the opportunity is real. In this episode, recorded through Park Street University's AI for Spirits Marketing series, Justin Noland, Vice President of Digital Experience for Treasury Wine Estates, and Antonia Fattizzi, Founder and President of Cork and Tin, get specific about where AI can immediately win back hours in your week,  from condensing long email chains and preparing for vendor meetings to analyzing social media ROI without an agency.Then they go deeper, sharing practical frameworks for weaving AI into your brand's day-to-day. They'll give you an idea of how to write prompts that actually work using Justin's 'Brilliant Intern' framework, and how to structure your website so that tools like ChatGPT and Gemini start citing your brand as the authoritative source for spirits recommendations. If you've been curious about AI but unsure where to start, this episode makes the case for why it might be the most powerful marketing tool your brand isn't using yet.Featured Guest:Antonia Fattizzi, Founder and President of Cork and TinJustin Noland, Vice President of Digital Experience for Treasury Wine EstatesWatch on YouTube: AI for Spirits Marketing Pt. I: The Great Equalizer for Craft Beverage BrandsAI for Spirits Marketing Pt. II: Putting AI Into Practice for Small BrandsMentioned in this episode:Cork & TinTreasury Wine EstatesWant to stay in the know about new episodes from the podcast? Click the link here. Learn More About Park StreetSign up for our Daily Industry Newsletter.Sign Up for our Monthly Newsletter.Check out Park Street's Guide to Getting Started in the U.S. MarketFollow us for more industry insights onLinkedIn FacebookTwitterInstagram

This week on Catalyst, Tammy is joined by Michael Mahar, SVP & Head of Commercial Technology, Loyalty & Digital Products at Wyndham Hotels and Resorts. Michael's career started answering calls as a Support Technician at Wyndham and now, over 20 years later, he's helping the company transform their global infrastructure and leverage AI and cloud technologies to enhance the customer experience. In this episode Michael shares how Wyndham is using new technologies to improve the personal experience of their clients and why keeping an optimistic approach to advancements in AI is beneficial to your business. Please note that the views expressed may not necessarily be those of NTT DATALinks:Michael MaherLearn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Raul Parquet is the Director of Ecommerce at Princess Cruises, where he's helping to lead them into a more digital future where visa requirements, multi-destination itineraries, and endless customization options are something customers can actually complete online. In this episode, Raul shares: The unglamorous but vital elements of a complete eCommerce analytics stack, and the table-stakes things teams often skip Why an Analytics team embedded inside product is a requirement, and the deployment discipline that brings with it And how Princess Cruises is using AI behind the scenes to help their team work smarter — and why, when it comes to customers, simplicity will always matter more than technology Links LinkedIn: https://www.linkedin.com/in/raul-parquet/ Princess Cruises: https://www.princess.com/ Chapters 00:00 Introduction 02:00 Why cruises are one of the hardest ecommerce problems to solve 6:00 Embedding analytics teams into product 8:00 The analytics stack: What "table stakes" actually looks like 13:30 How AI is already helping analytics teams work smarter 15:00 The gaps most teams don't know they have 19:00 Simplifying complex bookings: The Tesla analogy 21:00 100% of Princess Cruisers have been on the website 25:00 Where AI actually fits in the customer journey 29:00 Outro Follow LaunchPod on YouTube We have a new YouTube page! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.Special Guest: Raul Parquet.

AI is moving fast, and for a lot of leaders that creates both pressure and possibility. In this episode of Leader Generation, Tessa Burg talks with Rohit Prabhakar, Global Head of Digital Experiences and Capabilities at Visa, about what it really takes to lead transformation when the rules keep changing. They dig into why strong foundations still matter, why connected data is more important than ever and why leaders need to balance quick wins with bigger reimagining. If you're trying to make sense of AI beyond the hype, this conversation is worth your time. Rohit shares practical ways to think about adoption, experimentation and change management without getting stuck in overplanning or unrealistic ROI expectations. It's a thoughtful listen for anyone leading teams, modernizing operations or figuring out how to move forward while bringing people along with them. Leader Generation is hosted by Tessa Burg and brought to you by Mod Op. About Rohit Prabhakar: Rohit Prabhakar is a Fortune 50 CMO and Chief Digital Officer who has generated $1.7B+ in business value by turning customer obsession into revenue growth. Currently leading global digital experiences at Visa, he has transformed marketing, data, AI, and CX across McKesson, Thomson Reuters, and FIS. Rohit's superpower: making customers love the most powerful growth engine. You can reach him at Rohitprabharkar.com or on LinkedIn. About Tessa Burg: Tessa is the Chief Technology Officer at Mod Op and Host of the Leader Generation podcast. She has led both technology and marketing teams for 15+ years. Tessa initiated and now leads Mod Op's AI/ML Pilot Team, AI Council and Innovation Pipeline. She started her career in IT and development before following her love for data and strategy into digital marketing. Tessa has held roles on both the consulting and client sides of the business for domestic and international brands, including American Greetings, Amazon, Nestlé, Anlene, Moen and many more. Tessa can be reached on LinkedIn or at Tessa.Burg@ModOp.com.  

This week on Catalyst, guest host Jod Kaftan is joined by Jim Kalbach, Chief Evangelist at MURAL, speaker, and author of Mapping Experiences and The Jobs To Be Done Playbook. Jod and Jim Kalbach discuss the evolving landscape of design, particularly in the context of AI. They explore the double diamond framework, the Jobs To Be Done methodology, and the importance of understanding customer needs through real-world research. Jim emphasizes the need for designers to embed customer insights into organizational workflows and the ethical responsibilities that come with design in the age of AI. Jim also shares how his experience as a Jazz Bassist informs his work in design - notably his ability to embrace the unknown. Please note that the views expressed may not necessarily be those of NTT DATALinks: Jim KalbachJobs to be Done Toolkit Erica Flowers - Trade Your Double Diamonds for Steel Leo Frishberg - Presumptive Design Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Welcome to Omni Talk's Retail Daily Minute, sponsored by Duvo and Mirakl.In today's Retail Daily Minute, Omni Talk's Chris Walton discusses:Sephora pilots its consumer app inside ChatGPT in the U.S.ALDI U.S. launches a redesigned website and mobile app fully powered by Instacart's Storefront Pro, naming Instacart its exclusive fulfillment partner across all owned digital channels.U.S. fashion brand Edikted opens its first European flagship on London's Carnaby Street, spanning 4,800 square feet of street-style and runway-inspired womenswear.The Retail Daily Minute has been rocketing up the Feedspot charts, so stay informed with Omni Talk's Retail Daily Minute, your source for the latest and most important retail insights.Be careful out there!

This week on Catalyst, Tammy is joined by Tresa Gowland, Manufacturing and High Tech Industry Leader at Launch by NTT DATA. Tresa began her career on the factory floor and has since moved into a strategic role, helping organizations transform and modernize their manufacturing processes. Tammy and Tresa explore what it really takes to modernize manufacturing. They highlight the critical role of empathy, compassion, and active listening when introducing new technologies and tackling long-standing challenges. Tresa also shares why treating innovation like a factory can drive adoption and deliver meaningful, lasting value.Please note that the views expressed may not necessarily be those of NTT DATALinks: Tresa Gowland From Sci-Fi to Shop Floor: Turning Bold Ideas into Reality Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

I keep meeting teams across the country that are facing intense pressure to shoehorn AI into every feature, often without a coherent thesis on the problem it'll solve. But what if the smartest move in the AI gold rush is to actually slow down? Angela Clark, VP of Digital at Patagonia, is doing exactly that. At a brand known for its fierce commitment to the planet, Angela is applying that same intentionality to their digital experience. Instead of blowing budgets on every new AI tool, she's taking a thoughtful approach to building a personalized customer journey across an audience that spans both elite pro athletes and weekend warriors. In this episode, Angela shares: How her team is designing a customer journey that caters to the buyer on a 1:1 level, including Product Detail Pages that can speak effortlessly to either extreme of their customer base Her playbook for managing AI-related “shiny object syndrome" and keeping your roadmap focused on the customer. And why Patagonia flipped the definition of “customer lifetime value” to align with their conservation-driven mission — even happily downselling you to a refurbished item instead of a newer, more expensive version. Links Angela's LinkedIn: https://www.linkedin.com/in/angclrk/ Patagonia: https://www.patagonia.com/home/ Chapters 00:00 Introduction 01:43 Angela's career journey 03:30: The PDP problem: Serving elite athletes & urban buyers on the same page 07:00: Building personalization through behavioral signals 09:30: Personalization: it's not a tech problem, it's a customer journey problem 00:15:30 How Angela built the foundation of digital at Patagonia 20:30: How to navigate slow-moving organizations 23:00: Redefining customer lifetime value around Patagonia's mission 26:30: AI FOMO — and why you're not actually falling behind 31:30: Conclusion Follow LaunchPod on YouTube We have a new YouTube page! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.Special Guest: Angela Clark.

In this episode from the archives, Tammy is joined by Sarina Malik, a graduate from Columbia University, to discuss the role of AI in shaping the future workforce. They discuss the challenges faced by Gen Z in entering the job market, the importance of AI literacy, and the ethical implications of using AI in education. Serena also shares about her experience leveraging technology to create positive change in the world.Please note that the views expressed may not necessarily be those of NTT DATALinks: Project PearlsFuture Faces Foundation Manila Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

How many engineers does it take to run the ecommerce site for a retail company that does over a billion dollars in revenue per year? Well, if you're Rainbow Shops, the answer is just 2. Most ecommerce teams assume scale requires more engineers, more tools, more complexity. Chief Digital Officer David Cost has built something many people in ecommerce would say isn't possible — a lean, fast-moving digital operation that runs on vendor partnerships instead of a massive internal team. Two engineers, hundreds of programmers' worth of output, and none of the overhead that comes with scaling the traditional way. In this episode, David shares: A detailed, under-the-hood look at the specific vendors they use to stay so lean His playbook for using strategic partnerships with vendors as an external dev team How being a testbed for new tech gives them a competitive edge And why their choice of ecommerce platform was vital in enabling Rainbow's digital strategy Links David's LinkedIn: https://www.linkedin.com/in/davidcost/ Rainbow Shops: https://www.linkedin.com/company/rainbow-apparel-co/ Chapters 00:00 Introduction 00:42 David's product journey 02:36 How Rainbow runs with only two engineers 03:07 Rainbow's decision to migrate from  Salesforce Commerce Cloud to Shopify 07:14 How Rainbow uses AI to support a lean team 11:34 Rainbow's partnership with Lica for AI-generated product images 17:25 The future of personalization in ecommerce 23:01 Shop Pay and Rainbow's checkout features 26:15 Conclusion Resoures Lica: https://lica.world/ Fuego: https://fuego.io/ Follow LaunchPod on YouTube We have a new YouTube page! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.Special Guest: David Cost.

This week on Catalyst, Tammy is joined by AI Empowerment Solutions Leader at NTT DATA Christen Bell. Christen's work focuses on how intelligent systems affect humans in the workplace and, more recently, human's fears of AI. Christen shares her fascinating findings with Tammy on how AI adoption differs between industries and regions and what makes people more or less trusting of AI. Christen and Tammy also talk about how leaders can quell the perceived threat of AI in their workplaces - no surprise, it's by being human first! Please note that the views expressed may not necessarily be those of NTT DATALinks: Christen Bell Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

40,000 people a year die from traffic accidents in the US. Our guest today is Chinmay Jain, Director of Product Management on Waymo's Driving Behavior team, who is working to make that number 90% smaller. In this episode, Chinmay shares: How he thought through leaving YouTube at its peak to join a moonshot company that could have civilization-level impact Waymo's actual AI eval process, using massive simulations based on millions of real-world driving miles to maximize edge cases, ultimately turning trust into their real product And the misleading, but common, metrics Chinmay and his team learned to spot that could have seriously derailed Waymo's progress Links Chinmay's LinkedIn: https://www.linkedin.com/in/chinmayjain/ Waymo: https://waymo.com/ Chapters 00:00 Introduction 01:40 Chinmay's decision to leave YouTube for Waymo 04:12 How does Waymo test its AI in the physical world? 06:09 Waymo's layered evaluation system 09:53 Simulations and ML gains at Waymo 16:48 Waymo's metrics for safety 21:33 What driving choices make training AI drivers the hardest? 24:00 Conclusion Follow LaunchPod on YouTube We have a new YouTube page! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.Special Guest: Chinmay Jain.

This week on Catalyst, guest host Jod Kaftan sits down with designer and expert in human-centered AI, Shelley Evenson. Shelley shares her insights on how designers and teams can achieve human-AI flow and how to spot the warning signs that a team is drifting into the realm of AI slop. Jod and Shelley also discuss the need for change management in AI transformations and talk about who in an organization should own an AI transformation? Is it HR? Is it IT? According to Shelley it's a team endeavour that should start at the very top, with the CEO.Please note that the views expressed may not necessarily be those of NTT DATALinks: Shelley Evenson Flow: The Psychology of Optimal Experience Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Most financial products are optimized for transactions, not human emotion. For many people, this transforms an already fraught topic into pure anxiety. Our guest today is building banking for what she calls the Cortisol UI. Melissa Douros has spent over 26 years in financial services, starting in debt collection and now serving as the Chief Product Officer at Green Dot. Early on, she learned firsthand that shame is a terrible retention mechanism. That lesson now shapes how she builds financial products for millions of users — for whom the time spent simply navigating their finances can be the most stressful of the day. In this episode, Melissa shares: How finserv companies can design for the “Cortisol UI“ by building trust and experiences that reduce anxiety before the transaction An experiment she ran for Discover's 5% cashback program where test users collapsed under decision paralysis — proving that more choice can actually increase financial stress How she flipped Great Wolf Lodge's booking model from 70% call center to 90% digital while enhancing the human experience And how Green Dot is navigating AI and agentic commerce without breaking the one thing banks can't afford to lose: trust Links Melissa's: https://www.linkedin.com/in/melissadouros/ Green Dot Corporation: https://www.greendot.com/ Resources LaunchPod - Nan Yu: https://www.youtube.com/watch?v=27rGB-6XQJg LaunchPod - Ben McAllister: https://www.youtube.com/watch?v=P-6Cs3RJeZw Chapters 00:00 Introduction 01:00 Melissa's finserv background and how she landed in product 05:10 How Green Dot builds trust as a financial services product 07:29 Building for the "Cortisol UI" to lessen user stress, especially in finance 9:55 Quietly fixing customer issues while not inundanting them with feature releases 14:35 Green Dot moving compliance from the backend to a key part of the product team 16:20 Launching AI features in a high-risk industry 18:36 Decision paralysis and Discover's failed attempt at a 5% cashback reward program 24:57 How Melissa digitized Great Wolf Lodge's customer experience 30:51 Conclusion Follow LaunchPod on YouTube We have a new YouTube page! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.Special Guest: Melissa Douros.

This week on Catalyst, Tammy speaks with Nate Berent-Spillson, the SVP of Engineering at Launch by NTT DATA. Nate is the type of guy who is always using technology in new and inventive ways. This week Nate and Tammy discuss the evolution of AI tools and Nate introduces the power of command line interfaces. Nate shares how using AI in innovative new ways can reduce cognitive load and reimagine user interfaces to enhance productivity and efficiency in the workplace. Please note that the views expressed may not necessarily be those of NTT DATALinks: Nate Berent- Spillson Markdown Guide Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

How do you redesign the most visited e-commerce webpage in the world? Rahul Chaudhari helped reshape the Amazon homepage during his years as a product leader there, before becoming VP of Product and Technology at Kohl's. In this episode, Rahul shares: Amazon's “customer backwards” approach - and how he used it to unlock half a billion dollars of value on the Amazon homepage The secret to product adoption: leverage existing customer habits to unlock new opportunities And how Amazon and Google raised the bar for digital experiences so high that now every other product pays the price Links Rahul's LinkedIn: https://www.linkedin.com/in/rahul-chaudhari/ Chapters 00:00 Intro: Rahul's journey from marketing to product 03:08 Why “mid” digital experiences no longer work 07:35 Rebuilding the Amazon homepage “hero” to be customer-backwards 12:48 Experimentation + adoption metrics: measuring what actually matters 14:20 Adoption > clicks: Defining the right success metrics 18:41 AI and the future of retail: Rethink the business model, not the tools 21:50 Agentic shopping: What happens when ChatGPT becomes the homepage? 23:30 From keyword search to intent-based shopping 25:57 AI needs containers, not just models 30:29 Will AI level the playing field for small retailers? 33:16 Conclusion Follow LaunchPod on YouTube We have a new YouTube page! Watch full episodes of our interviews with PM leaders and subscribe! What does LogRocket do? LogRocket's Galileo AI watches user sessions for you and surfaces the technical and usability issues holding back your web and mobile apps. Understand where your users are struggling by trying it for free at LogRocket.com.Special Guest: Rahul Chaudhari.

This week on Catalyst, Tammy speaks with Graeme Cuthbertson, Director of IT Operations and End-User Systems at Neurocrine Biosciences. They explore Graeme's career across industries, including banking and biotech, and what those experiences have taught him about building empathy into technology. Graeme also highlights the importance of meeting customers where they are, the role of family support in personal and professional growth, and how human connection and thoughtful technology can elevate both employee and customer experiences.Please note that the views expressed may not necessarily be those of NTT DATALinks: Graeme Cuthbertson Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst, Tammy is joined by Mark Curtis, the co-founder of Fjord and a pioneer in the design, strategy and thought leadership space. Tammy and Mark discuss his extensive career and delve into the evolution of design over the past 3 decades. They also look to the future and explore how AI is transforming design and why it still can't beat the human brain in some applications. Mark also talks about this new venture Full Moon, a project focused on the intersection of humans, technology, and business, and the resurgence of service design in response to the complexities of modern challenges.Please note that the views expressed may not necessarily be those of NTT DATALinks: Mark Curtis Full Moon Moving Beyond “AI is just a Tool”: Shifts in AI Communication in 2026 - Medium Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst, Tammy Soares speaks with Prashant Hinge, Chief Information and Transformation Officer at MSIG USA. Prashant has been working in the insurance industry for 20 years and is an expert at building teams to create solutions that improve the user experience. Prashant discusses the importance of unlearning siloed ways of working in order to unlock collaborative and cross-functional creativity, a skill that's especially important in the insurance industry. He also explains why in the current world of AI, we all need to become triathletes - meaning we now need to understand the business, need to know basic AI tools and need to develop core skills. He also talks about the opportunities that AI is unlocking for the insurance industry and how change management and ensuring you have good processes, data and people is key in ensuring success at scale. Please note that the views expressed may not necessarily be those of NTT DATA Links: Prashant Hinge State of AI in Business in 2025 Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Director of Corporate Partnerships & Digital Experience for the Spokane Indians Tosh Semlacher joins Dylan Campione & Nicho Fernandez on today's episode! Hear all about Tosh's journey from Driveline to Momentum to transitioning to the minor league front office side of the sport! Thanks so much to Tosh for joining us, appreciate all the time & insight!  To let us know who you'd like to hear from next on the show, reach out to us at SideRetiredPod@Gmail.com or DM us @SideRetiredPod on Instagram or X (Twitter). 

This week on Catalyst, guest host Jod Kaftan sits down with automotive industry expert Clemens Conrad to discuss the evolution of mobility and the future of automotive design. Jod and Clemens discuss how car interiors are becoming more personalized and how OEMs are adapting to hyper-personalize the automotive experience. They also explore how cultural differences in transportation inform automotive design and break down some recent stats about which companies are leading the way in automotive design and innovation - some of the results might surprise you! Please note that the views expressed may not necessarily be those of NTT DATALinks: Clemens Conrad Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

This week on Catalyst, Tammy chats with Jimit Arora, the CEO of Everest Group. Jimit is a leader who deeply understands the challenges that organizations face and how they can move forward with confidence. Jimit and Tammy discuss the importance of a growth mindset and how companies can meaningfully adopt AI. According to Jimit the key to meaningful adoption is for companies to be aware of PTSD - process debt, tech debt, skills debt and data debt. Jimit also shares what he thinks will be the biggest trends to affect global services in the next year. Please note that the views expressed may not necessarily be those of NTT DATALinks: Jimit Arora LinkedInEverest Group Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Vandana Ramani on how UPS is leveraging AI to help SMEs This week on Catalyst Tammy sits down with Vandana Ramani, the Vice President of Global Strategy at UPS. Vandana loves to solve difficult, complex problems. From making sure a live iguana gets delivered to where it needs to be, to thinking about how UPS can leverage AI to improve their customer experience, Vandana is always working at the intersection of business strategy and technology. Tammy and Vandana discuss the integration of AI in small and medium sized businesses and how it can be transformative for data connectivity and developing shared outcomes. Vandana also shares networking tips she's developed from years spent rebuilding her networks from the ground up across the world. Please note that the views expressed may not necessarily be those of NTT DATALinks: Vandana Ramani LinkedInLearn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

The websites that win today are not the ones with the most content. They are the ones that deliver a fast, clean experience in the very first second a visitor arrives.Josh Koenig, Co-Founder and SVP of Marketing at Pantheon, joins Stephanie Postles on Marketing Trends to break down what he is seeing across thousands of high-traffic sites and why most teams still miss the basics. He explains how the shift from search to ask is changing online discovery, what AI bots prioritize when they crawl a site, and why the fundamentals of clarity, structure, and speed now matter more than any growth hack.Josh also shares how teams are using Pantheon's new Content Publisher to eliminate copy-and-paste workflows, why vibe coding is giving non-technical teams the ability to build richer digital experiences, and what the rise of AI-powered crawlers means for anyone trying to stand out on the modern web.Key Moments: 00:00 — The Two-Second Rule: Why Website Speed Kills Conversions04:30 — The Hidden Growth Killer Most Marketers Miss08:21 — AI Crawlers Gone Wild: The UFC Fight Night Story12:22 — Five Evergreen Website Tactics for the LLM Era16:13 — The Gated Content Dilemma: Lead Gen vs AI Indexing20:42 — Avoiding Artificial SEO: When Optimization Goes Too Far23:10 — The Generic Content Trap Poisoning AI Search Results26:00 — Content Publisher for Google Docs: Eliminating Copy-Paste31:53 — The CMO-CTO Partnership: Why This Relationship Unlocks Growth36:05 — Brokering Peace Between Marketing and IT Teams40:20 — Vibe Coding for Marketers: The Prototype Revolution44:06 — Next.js Explained: Open Source for Marketing Development48:17 — From Vibe Code to Production: The Last Mile Problem51:03 — Data Analysis Without the Wait: LLMs Democratizing Insights54:20 — The Entrepreneurial Marketer: Why Technical Fluency Is Required This episode is brought to you by Lightricks. LTX is the all-in-one creative suite for AI-driven video production; built by Lightricks to take you from idea to final 4K render in one streamlined workspace.Powered by LTX-2, our next-generation creative engine, LTX lets you move faster, collaborate seamlessly, and deliver studio-quality results without compromise. Try it today at ltx.studio Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.