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Joey, Matt, and Andy are back from an amazing vacation and they can't stop talking about it! Join us for a celebration of summer break as the brothers take a deep dive into the ocean and their vacation at Sandals Beaches Negril! Come for the beach, the food, and the clear blue waters, stay for stories about Andy's "director voice," what it was like for Joey and Matt to share bunk beds for the first time in decades, SNUBA diving, and the guys' attempt to sing all of the vocal parts in "Summer Nights." Follow @OfficialBrotherlyLovePod on Instagram and @BrotherlyLovePod on Facebook, TikTok and YouTube. Want access to ad-free episodes, bonus videos, exclusive behind-the-scenes content and more? Join our premium feed on Supercast now at https://brotherlylove.supercast.com! Learn more about your ad choices. Visit megaphone.fm/adchoices
Spit Hit for March 28th, 2024: On today's show we discuss running the world with Superman by our side, being on Mt. Rushmore, and cheap haircuts for people like Jason. We then draft the best hand gestures to close things down. Re-brand Mondays with some comedy! Subscribe and tell your friends about another funny episode of The Spitballers Comedy Podcast!
Happy Easter Spitwads! On today's show we discuss running the world with Superman by our side, being on our own Mt. Rushmore, and cheap haircuts for people like Jason. We then draft the best hand gestures to close things down. Re-brand Mondays with some comedy! Subscribe and tell your friends about another funny episode of The Spitballers Comedy Podcast! Connect with the Spitballers Comedy Podcast: Become an Official Spitwad: SpitballersPod.com Follow us on Twitter: Twitter.com/SpitballersPod Follow us on IG: Instagram.com/SpitballersPod Subscribe on YouTube: YouTube.com/Spitballers
How a Digital Transformation Strategy Improves CX, Boosts Revenue, and Reduces Cost to Serve in Health Care This week, we welcome Brian Wagner to the Digitally Irresistible podcast. Brian has over 20 years of global operating and consulting experience at organizations ranging from start-ups and private equity to Fortune 500 companies in various high-tech industries, including SaaS, MedTech, medical devices, diagnostics, and life sciences tools. As founder and CEO of Health Insights Consulting Group, he helps small companies grow to become big by transforming organizations to meet unmet customer needs. In addition to previously holding Fortune 500 chief digital marketing and operations officer roles, Brian has expertise in digital marketing, product development, commercial operations, and M&A. He has led both growth and cost-reduction operational improvement efforts across industries as well as global marketing organizations, overseeing product and go-to-market strategies. On this episode, we tap into Brian's expertise to discuss what it takes to create a digital marketing ecosystem in health care to improve the customer experience while boosting revenue and reducing the cost to serve. A Quest to Improve Lives After college, Brian sought a job in sales and marketing and landed one at a consumer packaged goods company. He worked there for five years, gaining all the insights he could, before being recruited by a small entrepreneurial company in health care. There, he solidified his passion for improving and saving lives, calling on interventional radiologists, interventional cardiologists, and vascular surgeons to learn the business from the ground up. From there his career continued to progress, earning roles in digital marketing leadership and general management, approaching each one with a customer-centric perspective. He took time to understand the customer experience—customer challenges and unmet customer needs—so he could focus on improving patient care and the customer experience while reducing the cost to serve. He assessed how they went to market, established end-to-end marketing tech stacks, and went from push to pull marketing to boost customer engagement and enhance the customer journey. In all of his experience, Brian has remained true to his commitment to saving and improving lives while establishing operational efficiencies and reducing costs. He's developed some best practices along the way. 3 Business Functions to Digitize for Improved CX and Operational Efficiency in Health Care Brian has identified three business functions that, when digitized, improve CX and operational efficiency, resulting in incremental revenue and cost reductions, specifically in health care. By simplifying processes and access to information, customers across the health care continuum—including acute care facilities, surgery centers, and outpatient providers—enjoy a better overall experience along each step of their journey while vendors can reduce their cost-to-serve. 1. My Team – Who is the Customer's Team? The first opportunity Brian identifies is to improve operational efficiency through a customer relationship management (CRM) system that enables customers to easily find and contact the right person on their vendor's team to answer their specific question. He points out that with multiple health care solutions and products sold by one vendor to a hospital, a customer could have as many as 10 people assigned to support them. In the absence of an accessible digital CRM solution, it is cumbersome to find the right person to answer a simple question or schedule a service request. With the goal of addressing these unmet customer needs to improve the customer experience for health care organizations, Brian led a team that revamped an outdated system and established an end-to-end digital ecosystem platform that enables customers to sign into a secure online portal to view their personalized team. In the My Team component of this digital ecosystem, customers can view their orders, obtain contact information for their support representatives, and complete product training. Enabling customers to securely access the information they need online on their own schedule improves efficiency, increases satisfaction and customer loyalty, and reduces the cost to serve by redirecting staff to other areas that more directly benefit the customer. 2. My Orders – How Does the Customer Order? The second opportunity to improve operational efficiency involves optimizing the order placement process. Through a digital ordering experience, customers can conduct initial pre-purchase research, identify what they need without necessarily involving a sales representative, and ultimately place their order online according to their own schedule—which in many cases occurs outside of conventional business hours. When customers enter the post-purchase experience, they can track their order online (delivery, construction, installation) and set up and complete training sessions to maximize their product onboarding speed and utilization with patients. Having online access to the information they need vastly improves the customer experience for MedTech customers in acute care centers and hospitals which make capital equipment purchases that often require arrangements for construction within the hospital and training on how to use the new product or service. Brian says that customers have embraced My Orders to such an extent that many of them purchase hundreds of thousands worth of capital equipment through the system. But change can be hard, especially in the beginning before customers understand the benefits it offers for efficiency. The improvements Brian and his team made to enhance the digital customer experience required a lot of marketing and customer support to help customers learn the new processes and enjoy increased productivity so they could focus more on patient care rather than administrative tasks. These improvements served as a differentiator in the marketplace and incentivized customers to do business with them because of the convenience and efficiency factors. The ease of doing business gave them an edge even when competitors offered viable alternative products as well. Their customers valued the improved process as well as a better customer experience, enabling them to devote more time to patient care. 3. My Training – How Does the Customer Receive Training? The third opportunity for operational improvements is to revamp how customers arrange to get trained on their new product or service. In the analog world, customers would call their specialist to schedule in-person training. This generally required a lot of back-and-forth coordination and a high cost to serve because the training was delivered in person, which also involved travel, hotels, meals, and a lot of time. In the digital world, however, the customer onboarding process is much simpler and results in good digital CX. Customers can conveniently schedule on-demand or live training through their secure online My Training portal whenever and wherever they need them. Digital Transformation Improves CX in Health Care By studying the customer journey and identifying areas for improvement, organizations can implement digital transformation strategies to solve pain points in the customer journey and delight the customer from pre-purchase to post-purchase, while also boosting revenue and reducing the cost to serve the customer. The modern era of pull marketing strategies vs. dated push-marketing methods meets health care customers where they are. It empowers them to efficiently transact and arrange training and support in ways that are similar to the convenient and user-friendly experiences consumers enjoy with online merchants such as Amazon, Target, and Walmart. This digital health care ecosystem offers acute care centers and hospitals improved efficiencies that allow them to focus on the things that matter most—patient care and improved outcomes. What Brian Does for Fun Brian, his wife, and their two young daughters love to travel. They enjoy experiencing different cultures and foods, making human connections, and building a global perspective. Before COVID, they loved going on adventures, but when COVID hit, they hunkered down and found new opportunities for fun. This year, their travels picked back up and for spring break they went to Hawaii to visit Pearl Harbor in Oahu and the Road to Hana in Maui. They did SNUBA where the oxygen tanks float on the water so they could swim down 30 feet for an up-close experience with the marine life and sea turtles. This summer they traveled to the former Yugoslavia (where Brian's wife is from) where they spent time with family and friends and visited Montenegro and Herceg Novi on the Adriatic Coast. To learn more about Brian, connect with him on LinkedIn. Watch the video here. Read the blog post here.
Insert Movie Reference Here Damn, Oregon, chill Power to the people
Gerritt discusses his recent trip to Mexico with his wife and the three lessons he learned while on a snuba diving expedition. First, we control our environment; second, don't move too fast; and third, point of view is important. With the global health pandemic still going on, it can be easy to feel like we don't control our environment, we keep having to make changes to our business model just to stay relevant, and the sky is falling. Spoiler alert: it's not. --- Do you struggle to find the time to invest in yourself, family, AND your business? It doesn't have to be that way. Find out more at https://www.thetacticalbusinessman.com --- The Tactical Businessman is a podcast committed to one thing: Empowering people to find the answers they already know exists. Gerritt Bake is a retired SWAT officer and former undercover detective ready to equip you with the tools, tactics, and techniques needed to achieve success in every facet of your life. There is an approach to get what you want out of life...a tactical approach.
Edified: Insights for LDS WomenEpisode 12, Introducing S.W.I.M. -- A Reading Model for Gospel Scholars In this episode, I introduce S.W.I.M., a reading model designed to help us as we strive to become gospel scholars. This model makes us more aware of which thinking strategies we are using when we read and study the scriptures and conference talks. President Nelson has invited the women of the church to become gospel scholars. This implies more than simply reading our scriptures every day --- although that is definitely part of the process. Becoming gospel scholars requires us to become more intentional about how we read and how we engage our minds in the thinking process. S.W.I.M. is a super simple model used to gauge our reading styles based on what we hope to get out of our gospel study on any given day. Since swimming is a water sport, I have likened the S.W.I.M. Model to some popular water sports.“S” stands for SKIMMING THE SURFACE, so we can relate SKIMMING to the sport of WATER SKIING. “W” stands for WONDER ABOUT THE WORDS, so we can relate it to the sport of SNORKELING. “I” stands for INQUIRY & INVESTIGATION, so we can relate it to the sport of SNUBA DIVING. “M” stands for MEDITATION & MYSTERIES, which means we are digging for hidden or buried treasures. We can relate this to the sport of SCUBA DIVING. Water ski readers spend their time on the surface, focused on speed, and covering broader areas of study. Snorkel readers recognize certain triggers that cause them to wonder about their reading, so they pause and take a look below the surface. Their purpose is to determine if there might be a reason to dive deeper. Snorkel readers can explain the meaning of what they're reading to others.SNUBA readers inquire by asking questions as they read. Their intent is to find answers to specific questions. They spend time in investigation mode, unpacking passages, and making connections, and they engage the Holy Ghost by inviting him to teach them as they seek their answers. SNUBA readers can explain what they're reading and expound scripture.SCUBA readers read with the express intent to dive deeper into specific gospel topics. They engage the Holy Ghost as a partner throughout the process of exploring specific doctrines. They consult with experts by bringing in multiple sources from which to gain a deeper understanding of what they're reading. SCUBA readers are comfortable and at home expounding scripture.Most of us move fluidly through all four of these styles of reading and studying the gospel. But being cognitively aware of them can actually enhance our overall experience. There is no “right or wrong” way to study the gospel, but there are good, better, and best ways. It’s important that we learn to recognize what I call “PAUSE AND PONDER PROMPTINGS.” These are like signposts that signal when we need to pause and put our face in the water, and when we need to dive deeper.DOT Invitation:Take the S.W.I.M. challenge by asking yourself which type of reading you do the most and how much of that time is spent skimming wondering, inquiring and investigating, and meditating.Set a goal this week to dedicate at least one 1-hr block of time where you can practice some deep-sea diving.If you enjoyed listening to this episode, please share it with your friends and family on social media and consider leaving me a review on iTunes. Follow me on Instagram: @melinda.r.morganFollow me on FB @ Edified: Insights for LDS women.Visit my website: www.melindarmorgan.comMusic in this podcast, "Keys of Moon, Be Inspired" Free music download.Have a great week, everyone :-)
https://bit.ly/2VABTwa - In this week's Deco Stop Mark & Greg talk about the latest scuba news, why you should be concerned about snuba and they answer your questions.
On this episode of Cocktails and Conversation: Stories with Meghan and Brad, we dive into the second part of our Adventures Abroad series. This episode is all about getting sea sick on an excursion in Barbados, partying on a Boat and Snuba-ing (is that a word?) in the Dominican Republic, witnessing an accident while ATVing through a National Park and going water tubing in Aruba. From hilarious recounts, to scary moments, this one is sure to take you on an adventure. As always don't forget to subscribe to the channel to show your love and support for these stories! Share them with friends and family members; there's something for everyone whether they enjoy hearing about travelling, personal stories or inspiration, we hope you all enjoy our adventures.
This week the team is back from Thanksgiving and future Alison and Alex have some things to say about it. Learn more about your ad choices. Visit megaphone.fm/adchoices
When you think of Hawaii and things to do here one of the first things that come to mind are WATERSPORTS! Hawaii has more watersports than you can dream of…Kayaking, Scuba Diving, Snorkeling, Snuba, Parasailing, Boat Sailing, Stand up Paddle … Continue reading → The post WATERSPORTS in HAWAII appeared first on Lucky We Live Hawaii.
As Mack, Jim and Darrin digest their Thanksgiving meal they provide some tips for Scuba related holiday gifts. They also have some brief scuba in the news before talking about some actual dives.
As Mack, Jim and Darrin digest their Thanksgiving meal they provide some tips for Scuba related holiday gifts. They also have some brief scuba in the news before talking about some actual dives.
As Mack, Jim and Darrin digest their Thanksgiving meal they provide some tips for Scuba related holiday gifts. They also have some brief scuba in the news before talking about some actual dives.
Vacation time is just around the corner. Why not plan a trip to Southeast Mexico? When visiting the Riviera Maya, Xel-Há is the one place you should pencil in on your notebook, discover nature at its best, hang out with dolphins, and get in touch with an ancient civilization and its heritage. It’s a snorkelers’ paradise! Either by bus, public van, car or taxi- it is very easy to get to Xel-Há. The key road is Avenida Tulum, which is actually a continuation of the Federal Highway that runs along the Riviera Maya. When coming either from Cancún, Playa del Carmen or Tulum, this is the road that will bring you to the park.
The gods became tired of dancing over the cold waters. So they created a thin layer of solid land where they could rest while they finished their work. They said: "Let there be land!" And from the depth of the sea there emerged a most beautiful land. Discover Tulum, one of the most impressive archaeological sites of the magnificent Mayan civilization. Experience the legend of Tulum and let yourself be transported to ancient times as you explore the beauty of nature at Xel-Há.
As Mack, Jim and Darrin digest their Thanksgiving meal they provide some tips for Scuba related holiday gifts. They also have some brief scuba in the news before talking about some actual dives.