Podcasts about splice software

In this episode of Conversations on the Creek, host Rob Savitsky continues the conversation from Part 1 and takes the show on the road to the InsureTech Connect (ITC) Vegas '23 Conference to have quick hitting discussions with several P&C innovators around the most pressing industry trends. Guests include Sabine VanderLinden (Co-Founder & CEO; Alchemy Crew); Tara Kelly (President & CEO; SPLICE Software); Joshua R. Hollander (CEO, North America; Horton International; Host, Insurtech Leadership Podcast) Silvia Diaz-Roa (Co-Founder; ClaimDeck); Ryan Baillargeon (Senior Marketing Manager, Insurance; Glia).   If there was one trend that dominated ITC'23 this year, it was generative AI. Not surprisingly, the topic of AI came up at some point in nearly every micro podcast episode in today's show.   See below for the time stamps of each segment to jump to a particular topic and/or guest:   [2:15] – Sabine VanderLinden of Alchemy Crew shares her take on investments in generative AI, and the use cases in insurance where she sees initial adoption.   [12:41] – Tara Kelly of SPLICE Software describes the role of utilizing surveys to better meet evolving customer expectations.   [16:01] - Joshua R. Hollander of Horton International weighs in on the evolving talent landscape, the importance of DE&I, and how carriers can position themselves to find and retain top talent.     [23:56] - Silvia Diaz-Roa of ClaimDeck talks about the state of claims litigation and the role of AI impacting the workforce.     [27:30] Ryan Baillargeon of Glia share his perspective on how to deploy AI in the context of customer communications.   Guests/companies link dump: https://www.linkedin.com/in/sabinevanderlinden/ https://www.duckcreek.com/partner/splice/ https://www.linkedin.com/in/joshuarhollander/ https://www.claim-deck.com/ https://www.duckcreek.com/partner/glia/     Check out Part 1, as well as all our other episodes and follow, rate and review Conversations on the Creek on Apple Podcasts, Spotify, and by visiting www.duckcreek.com/podcasts.

Hi and a warm welcome to The Elevate Business Podcast. We have the pleasure of introducing you to Tara Kelly, who is the President & CEO of SPLICE Software.A serial innovator published author and founder of SPLICE Software, Tara is passionate about technology's potential to change lives for the better. She is driven to develop technologies that enhance operations, enable better service delivery and improve the customer experience. This has led Tara to create 3 customer experience companies and turn an innovative idea into a patented, proprietary technology. More on SPLICE Software: https://www.splicesoftware.com/

With 30 named storms (including 11 landing falling storms in the continental US) and seven major hurricanes including Hurricane Laura, the 2020 Atlantic hurricane season shaped up to be a very busy one for insurers. In this episode of Conversations on the Creek, Rob Savitsky and Peter Herz from Duck Creek chat with Tara Kelly of SPLICE about what communication strategies and tactics worked well and what didn't for insurers during the 2020 season, recap the current challenges insurers face when communicating with policyholders during hurricanes, floods, wildfires, and other CAT events, and discuss key trends in sending out automated policyholder notifications before, during, and after CAT events.

This week, Melissa (@solutiongeek) and Peter (@PeterSmallbone) are joined by Tara Kelly (@TKtechnow), CEO and Founder of Splice Software (@SPLICESoftware). The trio talk about Google's tax woes, Amazon's initiatives to help homeless people in Seattle - as well as the startup scene in that city, Sonos's controversial new trade-in process, using AI for breast cancer diagnosis, LibreOffice's first decade, how Splice Software can help customers and more! 00:00 Christmas, waxworks and Star Wars 02:24 Introducing Tara... and a bit more Star Wars 03:39 Google's Double Irish and Dutch Sandwich are off the menu 08:15 Gimme shelter, Amazon 12:47 Seattle's stupendous startups 16:45 Sonos says 'brick me' 27:11 AI is best for breast 33:40 LibreOffice chalks up ten years 36:23 Tara talks Splice Software 48:24 Next week's plans

Customer experience, personalisation and how not to be creepy - Interview with Tara Kelly, President & CEO of SPLICE Software, who are helping retailers, insurance companies, and banks optimize customer communications through the marriage of patent-pending human voice software, and personalized automated messaging systems.

Communication is the lifeline of customer-driven businesses. Establishing and maintaining a line of communication from consumer to business and being able to adapt it to changing technology trends, is how companies develop life-long customers. Our guest’s goal is to help clients create those customer connections. On this episode of FNO: InsureTech we are joined by Tara Kelly, President & CEO of SPLICE Software. SPLICE Software leverages personalized communications to develop stronger relationships with customers and improving the user experience, all in a highly-engaging, timely, and cost-effective way— using the human voice.   FNO: InsureTech Podcast interviews leaders from insuretech and insurance to get unique and intriguing perspectives on how technology is disrupting and transforming the industry. We bring stories, trends, and useful insights to our audience from carriers, insuretech companies, service providers, and various industry groups. New episodes each week. FNO: InsureTech Podcast is created and produced by Fourseventy Claim Management. Visit us online at www.fnoinsuretech.com

In this episode of the Expert Perspectives podcast, hosted on PropertyCasualty360 and sponsored by Vertafore, we’ll look at highlights from the recent webcast titled “More Than a Buzzword: How to Improve Customer Experience & Loyalty.” This panel discussion was led by Property Casualty 360’s (Executive Editor) Elana Ashanti Jefferson, and featured Doug Mohr of Vertafore, Claudia McClain of McClain Insurance Services, Craig Most from Most Insurance, Karolina Congdon from SPLICE Software, Erron Al-Amin of CSAA Insurance Group and Kevin Rall from Novarica.  The full on-demand presentation can be found at https://www.propertycasualty360.com/2019/05/28/how-carriers-can-differentiate-for-the-agent-distribution-channel/.   About Doug Mohr: Doug is the Vice President of Industry Relations & Partnerships at Vertafore. He joined Vertafore 9 years ago and leads our team that looks towards industry trends and manages strategic partnerships, including the Orange Partner Program members and industry organizations such as IIABA, InVEST, ID Federation, and ACORD.  He brings 35+ years of software and technology experience having worked at companies that provide solutions to a variety of industries including Insurance, Healthcare, Apparel, Professional Services, High Tech, and Manufacturing. About Claudia McClain: Claudia is founder and president of McClain Insurance Services in Everett, Washington. She loves working with a team of experienced insurance professionals who care so deeply about protecting clients’ belongings and savings. McClain Insurance Services has grown dramatically since its beginning in 1977, thanks in so small part to its award-winning customer service and innovation strategies. A mother and grandmother, Claudia also serves on the board of the Everett Public Schools Foundation.   . About Craig Most: Craig Most is principal of Florida’s Most Insurance and president of the American Insurance Marketing and Sales Society (AIMS). He has been in the industry for 16 years. Most Insurance specializes in preferred personal and commercial insurance lines. About Karolina Congdon: Karolina is the Manager of Partnerships & Alliances at SPLICE Software, and holds a Bachelor’s Degree in Business Administration, with a Minor in International Business from Mount Royal University in Calgary, Canada. Karolina specializes in international growth and relations, as well as business plan development—and leverages these skills in her position at SPLICE. She spearheads the growth and development of SPLICE’s partner program within the insurance industry. This has led her to be recognized as one of IASA’s Young Professionals Under 30 in 2018 and a recipient of a Bronze Stevie Award for Women in Business in 2017. About Erron Al-Amin: Erron joined the CSAA Insurance Group in 2013 to lead a team of Customer Experience professionals to incorporate the Voice of the Customer (VOC) into every aspect of company operations. VOC provides a 360 degree view of the customer, including traditional market research, segmentation/targeting, customer analytics, customer feedback/closed loop programs and journey mapping. She established a customer vision and strategy and led a cross-functional program that helped the company gain ground in all five J.D. Power insurance studies and win the Harris Poll Insurance Brand of the Year twice. Erron has more than 20 years of experience in strategic marketing and customer experience, primarily within Financial Service and Subscription consumer services. She holds a B.A. in psychology with honors from Stanford University and earned an MBA and MA in International Studies from U.C. Berkeley. About Kevin Rall:  Kevin Rall is a Vice President of Research and Consulting at Novarica. With more than 25 years of insurance technology experience, he is an expert in IT strategy and assessments, digital transformations, cloud strategy, core systems modernization, cybersecurity governance, agency portals and connectivity, customer experience, CRM, and marketing automation. Kevin’s insurance industry experience includes executive roles in IT, underwriting, sales, and marketing. Prior to joining Novarica, he held senior leadership roles at Deloitte Digital; Accenture; and Ohio Mutual Insurance Group, where he served as the Vice President of Underwriting and Sales. Kevin is a graduate of NC State College. He can be reached at krall@novarica.com. Linkedin: https://www.linkedin.com/in/kevindrall/

Amazon’s Alexa business is projected to be worth $10 billion by 2020. Yet, with so many businesses rushing to adopt voice apps to keep up with the trend, many are missing the mark with brand voice. Tara Kelly, CEO of SPLICE Software, refers to this rapid (but flawed) adoption as “blood in the streets.” Instead of crafting an Alexa skill to match the brand voice of the company, businesses are leaving it in the hands of the bot, creating a disconnect between the brand and the customer. On today's daily tech podcast, Tara shares her insights on how to implement an on-brand voice and messaging within voice-apps, to avoid further “bloodshed.” I also learn a little more about SynthIA™, the intelligent audio system powering SPLICE Software's solutions for Voice. SynthIA is SPLICE’s intelligent audio system, providing for the creation, storage, and workflow management of synthesized and pre-recorded audio files. SynthIA leverages artificial intelligence and voice naturalization to enable omni-channel deployment of customized speech on both a scheduled and on-demand basis. Company Background SPLICE Software blends art and science in creating stronger connections and improving the customer experience for insurers, bankers, and retailers. Their cloud-based Dialog Suite™ uses Big Data and Artificial Intelligence to deliver personalized Voice & SMS messages at critical moments along the customer journey. 

This week, Nigel’s fresh off the back of InsureTech Connect in Las Vegas – the largest gathering of the insurance technology world on the planet! This year, attendance jumped to 3,800 - congratulations, guys, we look forward to next time. While there, Nigel caught up with Darin Reffitt, Vice President of Marketing at Splice Software, which combines art and science to create stronger customer connections. Nigel and Darin explore the rise of voice and speech-to-speech technologies and emotionally relevant customer messages. Next up, Nigel meets Quentin Colmant, co-Founder of Qover, providing real-time insurance via open APIs. We hear how their solution allows customers to start selling insurance in five minutes. Nigel also talks to Tim Hardcastle, CEO of Instanda, a platform for insurance providers to improve product delivery. Tim talks about the lessons he’s learnt, through the dotcom boom to starting Instanda in 2012, and how the established insurers are responding to insurtech start-ups. Plus, is insurance really no different from any other consumer market? We hear from Chris Cheatham, founder and CEO of Risk Genius, whose mission is to organise the world’s insurance policy information. Chris tells us why the insurance world doesn’t really know what’s in its insurance policies and how Risk Genius is tackling the problem. And finally, Nigel sits down with Caribou Honig, Chairman and cofounder of InsureTech Connect, and cofounder of QED Investors. Caribou explains why right now might just be the most exciting time to be in insurtech. We also ask: how can incumbents evolve and is the centre ground of insurtech shifting between Europe and the US? Enjoying InsurTech Insider? Tell a friend about us, get in touch at podcasts@11fs.com or on Twitter @InstechInsiders, and please leave us a review on iTunes.

This week, Nigel’s fresh off the back of InsureTech Connect in Las Vegas – the largest gathering of the insurance technology world on the planet! This year, attendance jumped to 3,800 - congratulations, guys, we look forward to next time. While there, Nigel caught up with Darin Reffitt, Vice President of Marketing at Splice Software, which combines art and science to create stronger customer connections. Nigel and Darin explore the rise of voice and speech-to-speech technologies and emotionally relevant customer messages. Next up, Nigel meets Quentin Colmant, co-Founder of Qover, providing real-time insurance via open APIs. We hear how their solution allows customers to start selling insurance in five minutes. Nigel also talks to Tim Hardcastle, CEO of Instanda, a platform for insurance providers to improve product delivery. Tim talks about the lessons he’s learnt, through the dotcom boom to starting Instanda in 2012, and how the established insurers are responding to insurtech start-ups. Plus, is insurance really no different from any other consumer market? We hear from Chris Cheatham, founder and CEO of Risk Genius, whose mission is to organise the world’s insurance policy information. Chris tells us why the insurance world doesn’t really know what’s in its insurance policies and how Risk Genius is tackling the problem. And finally, Nigel sits down with Caribou Honig, Chairman and cofounder of InsureTech Connect, and cofounder of QED Investors. Caribou explains why right now might just be the most exciting time to be in insurtech. We also ask: how can incumbents evolve and is the centre ground of insurtech shifting between Europe and the US? Enjoying InsurTech Insider? Tell a friend about us, get in touch at podcasts@11fs.com or on Twitter @InstechInsiders, and please leave us a review on iTunes. Special Guests: Caribou Honig, Chris Cheatham, Darin Reffitt, Nigel Walsh, Quentin Colmant, and Tim Hardcastle.

A serial innovator published author and founder, president, and CEO of SPLICE Software, Tara Kelly (@tktechnow) is passionate about technology’s potential to change lives for the better. She has consistently channeled that belief into developing technologies that enhance operations, enable better service delivery and improve the customer experience. This has led to the creation three customer experience companies and turning an innovative idea into a patented, proprietary technology (US Patent Number 9348812) that harnesses data streams to create personalized automated messages. The technology solution was included in Gartner’s “Cool Vendors in Insurance, 2016” report and Forrester’s “IoT and Analytics Startups Can Turn Insurers into the ‘Good Guys’” brief. I invited Tara onto the show to learn more about her story and how Splice is proving Artificial Intelligence can improve automated customer Care.

Have you ever gone through the recruiting and interviewing process, finally decided on a candidate, and made what you thought would be a great hire, only to realize later that the person just didn’t fit? If you're in HR, we're guessing more than a few of you answered 'yes' to this question. To get some tips on how to assess cultural fit, we’ve asked Tara Kelly to join us. Tara, CEO of customer experience software provider SPLICE Software, conducts culture interviews with candidates alongside conventional interviews to determine who will mesh with her existing team, and who has the necessary soft skills to sell their communication-focused product and brand.