Podcasts about deloitte digital

In this episode, we explore how digital and AI advancements are revolutionizing B2B commerce with Paul de Forno of Deloitte Digital and Michael Janney, our industry advisor for manufacturing and distribution at Salesforce. With a staggering $22 trillion market potential in the US, B2B commerce is experiencing rapid growth, outpacing B2C. The discussion centers on the transition from outdated practices to cutting-edge digital solutions, highlighting AI's role in boosting efficiency and personalization.  Additionally, the episode covers the human side of digital transformation, focusing on overcoming change management challenges and gaining stakeholder buy-in. Listeners will discover practical insights into building a robust digital foundation and utilizing AI to enhance customer interactions and drive better business outcomes.  Show Highlights: Exploring the $22 trillion potential of the B2B commerce market in the US. Challenges of transitioning from traditional methods to digital solutions in B2B. Importance of change management and stakeholder buy-in for digital transformation. Role of AI in enhancing B2B interactions. Necessity of clean, organized data for successful AI integration. Strategies for establishing a solid digital foundation before pursuing automation. Follow and Review: We'd love for you to follow us if you haven't yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We'd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review,” then a quick line with your favorite part of the episode. It only takes a second, and it helps spread the word about the podcast. Supporting Resources: Paul do Forno LinkedIn: https://www.linkedin.com/in/pauldoforno/  Deloitte Digital: https://www.deloittedigital.com/us/en.html   Learn more about Agentforce for Commerce: https://www.salesforce.com/commerce/ai/  Join the Commerce Cloud Community: https://sforce.co/commerce-crew Would you like to be on the podcast, or do you know someone who should? Submit a nomination here: http://sfdc.co/podnomination To learn more about Commerce Cloud Innovations, go here: https://www.salesforce.com/commerce/innovations/  *** Episode Credits If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

In this episode, we explore how digital and AI advancements are revolutionizing B2B commerce with Paul de Forno of Deloitte Digital and Michael Janney, our industry advisor for manufacturing and distribution at Salesforce. With a staggering $22 trillion market potential in the US, B2B commerce is experiencing rapid growth, outpacing B2C. The discussion centers on the transition from outdated practices to cutting-edge digital solutions, highlighting AI's role in boosting efficiency and personalization.  Additionally, the episode covers the human side of digital transformation, focusing on overcoming change management challenges and gaining stakeholder buy-in. Listeners will discover practical insights into building a robust digital foundation and utilizing AI to enhance customer interactions and drive better business outcomes.  Show Highlights: Exploring the $22 trillion potential of the B2B commerce market in the US. Challenges of transitioning from traditional methods to digital solutions in B2B. Importance of change management and stakeholder buy-in for digital transformation. Role of AI in enhancing B2B interactions. Necessity of clean, organized data for successful AI integration. Strategies for establishing a solid digital foundation before pursuing automation. Follow and Review: We'd love for you to follow us if you haven't yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We'd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review,” then a quick line with your favorite part of the episode. It only takes a second, and it helps spread the word about the podcast. Supporting Resources: Paul do Forno LinkedIn: https://www.linkedin.com/in/pauldoforno/  Deloitte Digital: https://www.deloittedigital.com/us/en.html   Learn more about Agentforce for Commerce: https://www.salesforce.com/commerce/ai/  Join the Commerce Cloud Community: https://sforce.co/commerce-crew Would you like to be on the podcast, or do you know someone who should? Submit a nomination here: http://sfdc.co/podnomination To learn more about Commerce Cloud Innovations, go here: https://www.salesforce.com/commerce/innovations/  *** Episode Credits If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.

Inthis episode of UNSCRIPTED, host Sarah Nicastro welcomes Amer Iqbal, a sought-afterspeaker who has spent the last 20 years leading innovation at some of theworld's top companies including as the Head of Digital Transformation, APAC atMeta and Director of Digital Strategy & Innovation at Deloitte Digital.Amer joins Sarah to discuss some of the themes from his upcoming book, The 5Ways to Innovate.

Send us a textIn this episode of UX Leadership by Design, Mark Baldino sits down with Mike Nowak, Principal Product Manager at Deloitte Digital, to explore the philosophy and pragmatism behind product management. Mike shares his unconventional journey from theology and philosophy to product leadership, emphasizing the importance of humility, adaptability, and cross-functional collaboration in the product space. The conversation dives into the interplay between UX, engineering, and product management, the challenge of defining “what to build and why”, and how organizations can create a culture where mistakes lead to learning, not failure. The discussion also covers why product decisions are often political, the evolving role of product ops, and how businesses can better align incentives to build truly user-centered products.Resources & LinksConnect with Mike Nowak on LinkedInBook: Getting Naked by PatrickBook: Product Operations: How successful companies build better products at scale Connect with Mark on LinkedIn Fuzzy Math - B2B & Enterprise UX Design Consultancy

Social media has changed in recent weeks. Fuelled by the inauguration of US President Donald Trump, TikTok's potential ban in the US and Meta's removal of fact checkers in the name of "free speech" has raised some eyebrows across the advertising industry.As a rapidly growing performance marketing channel, the implications of this social upheaval – particularly from a brand safety perspective – are unclear. As such, this episode of the Performance Marketing Unlocked podcast features our News Reporter Reem Makari (1:58), who alongside host Joe, dissects the state of social media and offers some advice for confused marketers on what to do next.Following that discussion is a conversation with Perrine Masset (22:14), Marketing Lead at Deloitte Digital, who attempts to put the spotlight on an issue currently bubbling under the surface in marketing – passion vs process. With the age of data-driven marketing overtaking adland, Perrine warns that marketers are getting bogged down in the nitty gritty processes of the job, restricting their ability to embrace their passion and let creativity shine through.How do we overcome this problem? Joe and Perrine reveal all later in the episode.This podcast was hosted by PMW's Multimedia Editor, Joseph Arthur.~ Episode breakdown ~ (1:58) How should advertisers respond to Trump's influence on social media?(22:14) Passion vs Process – finding the right balance(37:26) Is AI here to help or hinder creativity? (48:12) PMW's famous 'Resell Me a Pen' challenge~ Further reading ~ Trump signs order to delay TikTok ban for 75 days The Trump 2.0 era of Meta: What does 'getting rid of fact-checkers' mean for advertisers?Meta incentivises content creators to join its platform with $5,000 bonus scheme Hosted on Acast. See acast.com/privacy for more information.

We have a new look and name, Marketing Beyond with Alan Hart, brought to you by Deloitte Digital. Our previous series, Marketing Today, has evolved into something even bigger and better. We've expanded our team and boosted our global support to bring you the great content you love, plus so much more. Marketing Beyond will take you on a deeper journey into the future of marketing. We'll continue to go beyond the conventionalvand explore the strategies, technologies, and trends reshaping the marketing landscape.  We still want to inspire you to think differently and equip you with insights that empower you to be at the cutting edge of our industry. And each episode will bring you thought-provoking discussions with marketing leaders, visionaries, and innovators pushing the boundaries of what's possible. Whether it's exploring the impact of AI, sharing complex international marketing strategies, or diving into innovative digital transformations will cover it all. For those who have been with us since the Marketing Today days, rest assured Marketing Beyond builds on the strong foundation we've already established. You can find all the archived episodes of Marketing Today at MarketingTodayPodcast.com or by searching Marketing Today with Alan Hart in your podcast listening app of choice. So if you're curious, ambitious, and ready to redefine what marketing can be, you're still in the right place. Our first episode under Marketing Beyond Brand is coming to you on January 22nd. Be on the lookout for great content by visiting www.deloittedigital.com/us/marketingbeyond. Thank you for joining us on this exciting journey and welcome to Marketing Beyond with Alan.    

In this inspiring episode of MIRROR TALK: Soulful Conversations, we sit down with the dynamic couple Iyanuoluwa and Faithful Anere. Based in Hamburg, Germany, they share their journey of love, courtship, and marriage while offering valuable insights into building a thriving relationship. From understanding love languages to balancing careers, personal lives, and spirituality, their story is one of intentionality, growth, and resilience. Connect with Iyanuoluwa and Faithful Anere: https://www.instagram.com/yaya2faiya/  Recorded: September 20th, 2022 The full episode was originally released on February 14th, 2022 - Thriving Relationship (https://open.spotify.com/episode/1FOfVBIMe74RRIxVjhbHR4) Listen as we discuss: How they met and knew they had found "The One." Lessons learned during their courtship and how they prepared for marriage. Strategies for handling conflicts and appreciating love languages. Maintaining individuality and navigating societal expectations in marriage. Balancing professional and personal lives as a married couple. Advice for singles and married couples seeking relationship success. Whether you're single, in a relationship, or married, this episode offers a treasure trove of wisdom and actionable tips to enrich your journey of love and connection. Don't miss this heartfelt conversation! Thank you for joining me on this MIRROR TALK podcast journey. Kindly stay connected by subscribing or following on any platform. Please do not forget to leave a review and rating. Let us stay connected: https://linktr.ee/mirrortalkpodcast  More inspiring episodes and show notes here: https://mirrortalkpodcast.com/ Your opinions, thoughts, suggestions and comments matter to us. Share them here: https://mirrortalkpodcast.com/your-opinion-matters/ I love, see and appreciate you. Guest Bios: Faithful Anere is a DevOps/Cloud Engineer at Deloitte Digital. He is passionate about advancing careers and supporting small businesses owned by Africans. Iyanuoluwa Anere (née Odubote) is a Project Manager at ADT Project Consulting. She is dedicated to advocating for godly marriages and inspiring others through her faith and career journey. Follow and Connect: Faithful on LinkedIn: [Link] Iyanuoluwa on LinkedIn: [Link] Listen and Share: Tune in now to MIRROR TALK: Soulful Conversations and join us on this enlightening journey. Don't forget to subscribe, rate, and share this episode with friends and loved ones!

Marketing Today has a new look and name: Marketing Beyond with Alan Hart, brought to you by Deloitte Digital.In Marketing Beyond with Alan Hart, Alan embarks on a new chapter with the relaunch of his marketing podcast. In this brief preview, Alan introduces you to Marketing Beyond—the evolution of Marketing Today—and invites you to discover how the show's expanded team and global support will help bring you the content you've come to know and love! Get ready to dive deeper into the future of marketing as the new series explores cutting-edge strategies, technologies, and trends reshaping the marketing landscape. Become a member today and listen ad-free, visit https://plus.acast.com/s/marketingtoday. Hosted on Acast. See acast.com/privacy for more information.

Join us on this episode of the CPQ Podcast as we delve into the world of Configure, Price, Quote (CPQ) with industry veteran Charan Singh, Principal at Deloitte Digital. Charan brings over 20 years of business experience to the table, and in this episode, he'll be sharing his insights on: Customer Segmentation Strategies: How does Deloitte Digital structure and understand their customer base? CPQ in Action: What are Charan's clients using CPQ for throughout the Quote-to-Cash lifecycle? Investment Landscape: What are CPQ investors looking for in today's market? The Future of CPQ: How will artificial intelligence, particularly generative AI, impact CPQ? Salesforce Revenue Cloud: Charan's take on the latest solutions from Salesforce. CFO Perspective: What are enterprise-level CFOs considering when it comes to CPQ? Global Outsourcing: Exploring the advantages and considerations of outsourcing to locations like Mexico and India. Deloitte Accelerators: How can you leverage the accelerators offered by the Deloitte team? This episode is packed with valuable insights for anyone looking to optimize their CPQ processes and drive business growth. Connect with Charan on LinkedIn:  https://www.linkedin.com/in/charan-singh-1576a13/ 

Can you develop an “Excel Love Language?” Maggie Gross, head of strategy and brand practice leader at Deloitte Digital, says it's an increasingly effective way for CMOs and senior marketers to communicate the benefits of brand building to the C-suite. By crafting a homemade Excel Love Language, marketers can meld soft metrics, such as brand awareness and brand recall, with hard metrics demanded by the company's CFO like lead-gen revenue and new acquisitions.Gross joins host Matthew Schwartz to discuss how marketers speak the “Excel Love Language” and provide some strategic thinking for how marketers change the conversation about branding.

Do you bear the curse of the Mummy manager? As managers, we're wrapped up with scraps of lessons and experiences we've picked up from colleagues, mentors and other managers throughout our careers, applying them to our management practices in the hopes they'll help us lead our teams successfully. Yet 82% of managers have had NO formal management or leadership training, and only 27% of workers believe their boss is highly effective. This curse of ineffective management is being passed down from manager to manager, as many default to adopting a command-and-control approach because they think that's how they should behave. Much like an ancient Egyptian Mummy, these managers can break free from their outdated wrappings, and it's needed across the board because organisations are still suffering from poor engagement. Only 23% of employees are engaged globally, and seeing as 70% of the variance in team engagement is attributable to their manager alone, a new approach to management is now critical. The curse of poor management It's a fact that good managers engage their people, and bad managers don't. As the saying goes, 'You don't quit a job; you quit your boss.' Anecdotally, it's something we all know to be accurate; we all remember that one boss who nurtured us and encouraged us to find our voice, and conversely, we never forget the micromanagers who made our working lives miserable. But, while in the past employees were more likely to 'put up and shut up' if they had a bad manager, Gen Z, and young Millennial employees are more inclined to vote with their feet if the workplace doesn't live up to their expectations - and research suggests that this demographic is currently the least engaged at work. A 2024 CNBC survey found that almost half of Gen Z workers say they're just 'coasting' at work, with 42% claiming they're just working for the paycheck. This is particularly worrying, as by 2025, Gen Z workers will make up 27% of the workplace. Employers simply can't afford to ignore them. What's clear is that Gen Z individuals want to work for organisations that align with their values around inclusivity and equal opportunities for all. Research by Deloitte Digital found that Gen Z employees place a high value on empathy from their bosses - indeed, they consider it a prerequisite in the workplace. This means that the traditional 'command-and-control' approach to management is becoming as ancient as the Mummies we referenced and simply has no place in the modern workplace. A new, more human-focused approach is needed - one that actively inspires and encourages employees of all demographics, not just Gen Z, to operate at their highest level of potential. Management should be about enabling, not instructing. Operational Coaching: An Enquiry-Led Solution Enter Operational Coaching, an innovative approach to management that has the potential to revolutionise leadership dynamics. At its core, Operational Coaching emphasises building respectful relationships between managers and their teams. This new style of management encourages the greater use of an inquiry-led approach (built around embedding more of a coaching mindset), which fosters more open communication and collaboration. One key aspect of Operational Coaching is its ability to enable team members to step up and develop their independent problem-solving skills. When Mummy managers revert to a command-and-control approach, whereby they fix and solve staff problems by telling them what to do based on their previous knowledge and experience, they take away the learning opportunity for staff to find solutions, inevitably stunting their development. Conversely, when managers adopt an Operational Coaching approach, which involves learning to ask more powerful, insightful questions that stimulate the thinking of others, they invite employees to identify and take action for themselves, drawing on their skills and experience to begin to solve the problems they're faced with. Managers who pr...

Six months ago conversational commerce wasn't really on the radar of Deloitte Digital's National Partner Lead Leon Doyle. Now Doyle is reorganising his entire content team around it – and believes it's coming at the $200bn content industry like a freight train. AI-powered chatbots and the speed at which all major platforms are developing and deploying, particularly on messaging apps, are accelerating – ultimately they're heading to full-funnel capabilities where in travel, for example,  discovery to purchase is completed in a single conversational thread. Doyle says brands must prepare for far more content governance to clear “content debt” fast. I.e. start writing not only for humans, but commerce-enabling AI applications which will ingest forgotten, incorrect, outdated or even misleading corporate information and content lurking in digital corners that the bots will otherwise scrape to build their customer responses from. That means restructuring content architecture and taxonomies and focusing on “conversation design, not just content design”, says Doyle “This is what my team are doing. They're thinking about AI conversation strategy … rather than design just for one platform, they're actually thinking about how they structure content in modules for conversations across multiple modes - website, app, chat.” While Doyle cites a handful of brands including Commbank and Qantas aiming for early mover advantage locally, Deloitte Digital's Global Marketing and Commerce Lead, Nick Garrett, says conversational commerce is “exploding in every market”. He thinks the impact on content economics is seismic – with everything that existed pre-AI at risk of obsolescence. “If $200 billion is moving into play …. no client, no organisation, could not be looking at this at a forensic level.” As Doyle puts it: “If you're not thinking actively about your content debt, your content supply chain, start right now. Because the machines are here, they're learning from your content, and we need to be good teachers to them.” What does it mean for the broader content supply chain? Disruption for all but absolute tier one providers, per Garrett. “If your bread and butter was making [content at] scale and you're dependent on bums and seats, a little bit of automation and a bit of offshore, you're probably staring into a pretty uncomfortable place right now.” For pretty much everyone on the brand-side, it means content creation is moving into a risk management business. Doyle's advice for CX's next big overhaul? Keep it “simple, human and trustworthy”.See omnystudio.com/listener for privacy information.

Why You Can't Miss This EpisodeDiscover the transformative journey of Hussein M. Dajani as he shares his extensive experience in customer experience, digital transformation, and leadership across top global brands like Nissan, Deloitte Digital, and Red Bull. Hussein's unique insights into customer-centric strategies and innovative solutions will inspire and inform your approach to customer experience and leadership.About the GuestHussein's core expertise lies in the Digital Marketing & Tech space, evolving over the years from a pure player marketeer. Started his career with some of the world's greatest communication companies, before joining Deloitte Digital as a Partner & CMO, Hussein was the GM for Digital & CX Transformation with Nissan Motor Co. for Africa, Middle East, India, Turkey, & Oceania overseeing some of the most dramatic customer transformations the company has had to go through in recent times. His contribution to the organization was recognized by senior leadership & led him to win the AMIEO Chairperson Nissan Way Award in July 2021.Relevant LinksLinkedIn: https://www.linkedin.com/in/hdajani/ YouTube: https://www.youtube.com/@hussdajani Website: https://about.me/husseindajaniEpisode SummaryHussein M. Dajani, a visionary leader in customer experience and digital transformation, shares his journey through various leadership roles, highlighting his impactful work at Red Bull, Nissan, and Deloitte Digital. He discusses the importance of customer-centric strategies and the integration of technology to enhance customer experiences.Hussein delves into three significant transformation examples, starting with Red Bull's innovative marketing campaign during the Felix Baumgartner space jump. He then shares the groundbreaking "She Drives" initiative at Nissan, which empowered female drivers in Saudi Arabia, and the "ShopAtHome with Nissan" program, which revolutionized the automotive customer experience during the COVID-19 pandemic. Throughout the conversation, Hussein emphasizes the role of data, personalization, and empathy in creating exceptional customer experiences.Chapters00:00 Game Start 02:24 About Hussein M. Dajani 04:41 Red Bull Stratos Campaign 06:29 Nissan's “She Drives” Initiative 10:29 ShopAtHome with Nissan 14:06 Balancing Technology and Human Interaction 17:17 Leveraging Data for Customer Experience 22:39 Strategies for Exceptional Customer Experience 27:11 Future Innovations in Customer Experience 33:39 Hussein's Golden Nugget 37:31 Conclusion and Call to ActionThank you for listening to the CX Goalkeeper Podcast! We would love to hear your feedback on this episode. Please follow and subscribe to our podcast on your preferred platform:Apple Podcast: https://apple.co/3qYr4nh Spotify: https://bit.ly/3GhCGXeCXGK

In this insightful episode, join us as we delve into the innovative world of Novel with its Founder and CEO, Aldrin Clement. With a rich background at Deloitte Digital and now leading Novel, Aldrin is at the forefront of transforming how international founders manage their finances online. Discover Novel's mission to simplify business banking by integrating banking, payouts, invoicing, and more into a single platform. Aldrin shares his entrepreneurial journey from the inception of Novel during Y Combinator's Summer 2020 batch to redefining the financial landscape for businesses worldwide. He also provides valuable advice for aspiring entrepreneurs and insights into the future of digital finance. This show is supported by www.matchrelevant.com. A company that helps venture-backed Startups find the best people available in the market, who have the skills, experience, and desire to grow. With over a decade of experience in recruitment across multiple domains, they give people career options to choose from in their career journey.

Grab your clay and join us as Amelia Marschall-Miller shares her journey with pottery, rekindled after a long hiatus since her childhood fascination with ceramics. She is self-taught and enjoys the creative and experimental process of wheel-throwing, where getting comfortable with unpredictability is the key to having fun. Amelia describes her artistic style and influences, and looks to deepen her expertise while keeping pottery an enjoyable and fulfilling activity, rather than a stressful obligation.Guest BioAmelia Marschall-Miller (she/her) is a Senior Director of Experience Design at EPAM Systems. She has spent her career in digital design consulting, having previously worked for Deloitte Digital and TCS. She also co-founded a web and mobile development company in Michigan called Gravity Works - which she led for four years and grew from 2 to 13 people, and is still operating today. After earning a degree in Graphic Communications from Northern Michigan University, her roles have included work in UX and UI design, user research & discovery, front-end development, project management, and operations. After spending 8 years in Colorado and Utah, she now lives in the woods near Traverse City, Michigan. When she's not making pottery in her home studio she enjoys hiking, mountain biking, boating, swimming, and cross country skiing with her husband, John, and blue heeler, Bitsy.LinksAmelia's Instagram: https://www.instagram.com/sleepingsandspottery/Amelia's LinkedIn: https://www.linkedin.com/in/ameliamarschall/CreditsCover design by Raquel Breternitz.

Wharton's Barbara Kahn and Dr. Americus Reed speak with Mark Singer, Deloitte Digital's US Chief Marketing Officer and US agency lead about the marketing agency space, customizing your brand to your customer, using generative AI in marketing, and more. Hosted on Acast. See acast.com/privacy for more information.

Dave welcomes Paul do Forno, Partner / Managing Director - Commerce Practice at Deloitte Digital, to the show. Paul's career stretches back over 30 years, to the nascent years of the web, and his insights are rooted in that experience. Paul's shares his time as a digital consultant in the early web days (3:02), an overview of Deloitte Digital (10:44), his explanation of "B2B Commerce" (13:51), why retail isn't dead (17:08), his two main takeaways from 2023 (24:03) and how he thinks AI could enable the full supply chain to be dynamically mobilized (27:18). Connect with Paul on LinkedIn: https://www.linkedin.com/in/pauldoforno/Follow Paul on X: https://twitter.com/dofornopTake advantage of a special offer from It'sRapid and get a free image, video or banner ad by emailing sales@itsrapid.io with code "BEYOND2024"Learn more about ItsRapid: https://itsrapid.ai/Theme music: "Happy" by Mixaud - https://mixaund.bandcamp.comProducer: Jake Musiker

Kathleen welcomes Amelia Dunlop, Chief Experience Officer at Deloitte Digital, to discuss her pioneering approach centered on human design and trust-building. As a force of innovation across industries, Amelia implements empathy and inclusivity to transform organizations and the stakeholder experience. Her commitment has earned her Consulting Magazine's prestigious Top Women in Technology Award for Excellence in Innovation. Tune in as Kathleen and Amelia have an inspiring dialogue on the importance of caring for your customers and employees to build trust and drive positive change in the workplace.

Bengi is the co-CEO of ATÖLYE, a strategic design and innovation consultancy based in Istanbul and Dubai. They help organizations tackle complex challenges to create lasting impact using a unique community-centered approach.Before joining ATÖLYE, Bengi served as studio director and head of creative innovation and design at Deloitte Digital in Turkey, where she led service design, UX design, and innovation strategy. She has had tremendous influence in developing service design and UX design competences in Turkey and the broader Middle East.Bengi is a second-generation leader at ATÖLYE, founded a decade ago by Kerem Alper and Engin Ayaz. ATÖLYE operates a unique, international design practice, and among other achievements, they have their place as a member of the Kyu Collective alongside giants of the design industry like Ideo, Sid Lee, and Godfrey Dadich.VISIT OUR AFFILIATES & SPONSORS TO SUPPORT US- Framer – the best website builder: https://www.framer.com/?via=designdisciplin- ProtoPie – the best hi-fi prototyping tool: https://www.protopie.io/?ref=designdisciplin- LucidChart – the best way to create diagrams: https://try.lucid.co/ddPRODUCTS MENTIONED+ Designing Interactions by Bill Moggridge: https://geni.us/designing-interactions+ The Hacker Ethic by Pekka Himanen: https://geni.us/hacker-ethic+ Creative Confidence by Tom Kelley and David Kelley: https://geni.us/creative-confidence+ The Art of Innovation by Tom Kelley: https://geni.us/art-of-innovation+ The Ten Faces of Innovation by Tom Kelley: https://geni.us/ten-faces+ Reinventing Organizations by Frederic Laloux: https://geni.us/reinventing-orgON OUR WEBSITEhttp://designdisciplin.com/bengi-turganSOCIALWebsite: http://designdisciplin.com​Twitter: http://twitter.com/designdisciplin/TikTok: https://tiktok.com/@designdisciplinInstagram: http://instagram.com/designdisciplin/Main YouTube: http://youtube.com/@designdisciplinPodcast YouTube: http://youtube.com/@designdisciplin_podcastApple Podcasts: https://podcasts.apple.com/podcast/design-disciplin/id1553829029Spotify: https://open.spotify.com/show/6VqYFGscuM2UVgtdZfk1hrCHAPTERS00:00 Intro02:17 Bengi's story19:56 Service design success stories29:08 Bengi meets ATÖLYE33:50 What is ATÖLYE?48:50 ATÖLYE's clients54:39 Teaching and leadership59:49 ATÖLYE's design philosophy1:03:22 Bengi's influences1:04:39 Advice for young designers1:09:10 Book recommendations1:12:13 To be replaceable1:13:45 Closing

This will be super expansive for anyone who finds themselves piling on the pressure with their Art, and stalling out because of it. Design Director for Deloitte Digital, Sean Brennan, has a very demanding day job, and yet he does not let that stop him from making his own personal art on the side. The thing that is most beautiful about this conversation is Sean's outlook on his personal work - his complete detachment from the outcome is something so many of us aspire to have.  Get ready to be inspired!Sean Brennan on Instagram: @dirtypixelsAwaken, Channel & Create 100 Epic Days - (Summer 2024)Program BundleEpic Start - Self-led Course- - -*Rate & review my podcast and get $200 OFF any offer in my world (excluding private coaching). Just take a screenshot of your review and email it to assistant@leeannebrennan.com (make sure to take a screenshot before you hit send because it takes a few days to populate in the podcast platforms)Leeanne on Instagram: @createwithleeanne

This episode features an interview with Jacqueline Woods, CMO of Teradata and David Chan, Managing Director of Deloitte Digital. Jacqueline is an executive with 30 years of experience leading marketing efforts at Fortune 100 companies including IBM, GE, Oracle, and Verizon. David has spent his career partnering with clients to digitally transform their organizations by enabling key CX capabilities to creatively solve complex business problems.In this episode, Kailey sits down with Jacqueline and David for a panel discussion on the top CX trends, AI predictions for the year ahead, and omni-channel, real-time personalization.-------------------Key Takeaways:According to Jacqueline, data is more like water than oil. In order for AI to have real impact, your data needs to be clean with a traceable lineage.While real-time personalization is important to customers, what matters most is the messages being delivered to them are contextually relevant to their experience.With the world going cookieless, you should measure how much your business relies on third party cookies and then figure out how much to invest in first party data services to support the gap.-------------------“I often talk about data – it's not like oil. To me, it's more like water. You have a lot of water that's not usable. You have a lot of things in data today that aren't usable. Now, in order for AI to be really impactful in your organization, it has to start with data. Do you have clean data? Is that data pristine? Do you know the lineage of the data? Because, AI is nothing if it doesn't have clean data to essentially build intelligence off of, particularly when you talk about generative AI.” – Jacqueline Woods“Everyone wants real-time personalization. What that means is the data has to be real-time collected. Data has to be real-time processed. Data has to be real-time curated to be made of some sort of business sense to then activate on in real-time. To me, what matters more is less about whether it's real-time, because just faster is not always better. It's about how contextually relevant the message is being returned to the customer from the brand. That is more meaningful.” – David Chan-------------------Episode Timestamps:‍*(03:44) - Jacqueline and David's career journeys*(07:27) - AI trends in 2024*(26:43) - The need for omni-channel, real-time personalization*(34:57) - Trust and privacy‍*(44:05) -  2024 CX predictions*(52:22) - Jacqueline and David's recommendations for staying ahead of the CX curve-------------------Links:Connect with Jacqueline on LinkedInConnect with David on LinkedInConnect with Kailey on LinkedInLearn more about Caspian Studios-------------------SponsorGood Data, Better Marketing is brought to you by Twilio Segment. In today's digital-first economy, being data-driven is no longer aspirational. It's necessary. Find out why over 20,000 businesses trust Segment to enable personalized, consistent, real-time customer experiences by visiting Segment.com

After spending the last decade leading engagements with outstanding studios like Deloitte Digital and SpireDigital, and then moving into the startup world with groups like HumanCode and Helix, I'm thrilled to again be returning to my roots of independent product and creative consulting. Focusing on brand strategy and creation, digital product and design engagements.

New research from Deloitte Digital suggests that many merchants and brands just aren't in tune w/ what consumers want in the way of improved and enhanced experiences. The data shows US-based consumers and executives at well-known retail brands showed 42% of consumers want a simpler and more streamlined website experience.

Artificial Intelligence is playing an increasingly important role in constituent engagement for both Federal and state and local levels. Gretchen Brainard, Principal at Deloitte Digital joins the Daily Scoop Podcast to discuss how AI is helping government agencies improve constituent engagement and improve the human experience.

Unlock the full potential of B2B commerce and digital transformation as we sit down with Paul Do Forno of Deloitte Digital for a riveting discussion that will reshape your understanding of online business transactions. Shed the misconception that B2B sales can't thrive in the digital marketplace. Together, we journey through the intricacies of e-commerce and its crucial role in future-proofing businesses, dissecting the reasons behind the slow adoption rate in B2B sectors and how emerging digital tools empower sales teams. We dig into the complexity of online B2B transactions beyond simply adding a shopping cart and the critical need for platforms that address B2B's unique demands. Paul and I dissect trends that are not only driving innovation but also presenting a clear mandate: adapt or risk obsolescence. Tune in for a conversation that will lighten the path to digital dominance in B2B commerce. Show Highlights: The digital transformation and growth of B2B commerce. Impact of younger professionals on digital adoption and the strategic role of ERP upgrades in advancing B2B e-commerce. The complexities of B2B online transactions and the need for platforms that cater to unique B2B requirements. The emergence of vertical B2B marketplaces and the importance of omnichannel strategies for maintaining market share. The concept of composability in commerce and its adoption among more mature businesses moving towards headless architectures. Real-world case studies illustrating the value addition and premium valuation of companies through digital capabilities in B2B commerce. Follow and Review: We'd love for you to follow us if you haven't yet. Click that purple '+' in the top right corner of your Apple Podcasts app. We'd love it even more if you could drop a review or 5-star rating over on Apple Podcasts. Simply select “Ratings and Reviews” and “Write a Review” then a quick line with your favorite part of the episode. It only takes a second and it helps spread the word about the podcast. Supporting Resources: Join the Commerce Cloud Community: http://sforce.co/commercecrew *** Episode Credits If you like this podcast and are thinking of creating your own, consider talking to my producer, Emerald City Productions. They helped me grow and produce the podcast you are listening to right now. Find out more at https://emeraldcitypro.com. Let them know I sent you.  

More efficiency and more growth - the often conflicting pressures of business today seem unrelenting, especially on the digital shelf. Mike Monroe, Managing Director at Deloitte Digital spends countless hours in C Suites and with teams at brands defining the strategies, processes, tech stacks, and experience innovations that lay the foundation for a more profitable future. The ingredients to scale a content supply chain to both continually optimize for performance today while investing in an AI-fueled future of true personalization and operational transformation. And according to Mike, what's at stake is that your brand will either win big, or lose big. Mike joined the podcast to provide a journey map to that future.

Talking with Nick Garrett from Deloitte Digital, Worthington speaks with his characteristic style about ideas and the importance of working with people who can bring them to life. “Everyone has great ideas, but they don't often have people around them who can recognise them and know what to do with them once they've been had” he says. “Ideas need to be born into a fertile environment.” Worthington also explains his guiding principles for brand-building success, and how they are allegorical to an agency's ambition.

What does Gen Z want from their bosses and leaders? New research from Deloitte Digital points to exactly that. Amelia Dunlop, Chief Experience Officer, and Michael Pankowski, Analyst, from Deloitte Digital join the conversation to share insights from their latest research on Generation Z's perspectives on work, their bosses, and how to best lead them in the workplace.

Saagar Bains is a fractional product leader and product advisor who started out digitally transforming his family's wholesale business and launching its e-commerce site before moving into consulting and into startups. One of those startups was The Body Coach, started by celebrity fitness guru Joe Wicks, where Saagar had the job of translating their vision into scalable reality. For this episode, we travelled to Saagar's hometown of Birmingham for a LIVE interview and Q&A about the pros and cons of building for celebrity creators. Episode highlights:   1. Being an early entrepreneur can really help your product management game Product managers often get tied up in the craft of product management and the latest frameworks, but Saagar started out working for his family business and had to work out everything as he went. This gave him an incredible bias for action, to do things that don't scale and to get scrappy where needed. These are traits that many PMs should develop rather than getting precious about process. 2. Product Management is all about the "Why" Saagar spent some time working for Deloitte Digital and, in many cases, building stuff without being told why it was being built. This left him feeling unsatisfied, and like he wasn't doing "Proper Product". Luckily, even though The Body Coach started building with an external agency, the "why" was so strong from the founders that Saagar could take over something that made sense. 3. Creator-led businesses have a built-in audience, which means that "move fast and break things" doesn't work If you have millions of users with a direct relationship with the brand upfront, you can't just throw anything out the door. There's an incredible amount of brand equity and trust that needs to be satisfied, and there is a higher quality bar. That said, you still have to pick your battles, and there's still good product prioritisation work to be done. 4. All founders are going to come with feature requests, and smart PMs are going to do some of them When you have an incredibly well-respected founder who lives and breathes the product, you're going to get requests. Some of them will even make sense. But, product people who don't have evidence against the requests, or a better plan in general, are going to get overridden and they only have themselves to blame. That said, it's important not to rail against feature requests just because they're from a founder. 5. Building proper, trusting relationships with the founders is incredibly important When working with creators with a massive following, who have invested so much of themselves into a company, the worst thing you can do is just walk in expecting them to bend to the awesome power of product management. Saagar spent several hours walking and talking with the founders before even getting the job, to understand their motivations and forge a bond. This ultimately helped him be more successful. Contact Saagar You can connect with Saagar on LinkedIn.

Amelia Dunlop is Deloitte Digital's Chief Experience Officer and the author of Elevating The Human Experience. Amelia writes and speaks regularly on the topics of human experience, design, and customer strategy. In this episode of Love in Action, she touches on the three paths to elevate the human experience involving self love and worthiness at work and in life. Quotes:“So many traditions and philosophies teach that the fundamental human condition is one of suffering. There are many things you and I may not have in common, but [we can understand] that feeling of suffering we share.” [9:30] Why is elevating the human experience so necessary? Amelia shares the importance of helping people feel loved and worthy and the impact it has at work.“If you're not putting human needs at the center, you feel burned out; if you're not feeling heard, you feel gaslit, if you're not feeling included, you feel excluded.” [12:43] There are many ‘trends' of focus in the workplace right now, and as Marcel points out, ​​burnout, loneliness, and isolation are not new concepts. Amelia turns these problems around and focuses on the cause: human needs and the human experience.“The first path is the path of the self where we learn to see ourselves as inherently worthy of love.”[16:15] How often do you share love with yourself? Amelia explains the system of external affirmations in society through grades, gold stars, etc. It is the self love that comes from within that allows us to see that we are worthy. She challenges listeners to write down the reasons they are loveable and explore those answers.“You could argue that doing the work on yourself is selfish. No, doing the work on yourself is critical as a leader in particular. You now have to mirror back the worth into somebody else, and that's the second path.” [29:20] Amelia quotes Ian Forrester when she says, only connect. She explains how we cultivate worthiness as leaders within our employees. We can do this by showing up as allies at work: As a friend, as a mentor, as a sponsor, and as a benefactor. Consider not only who those people are for you but also who you are to others. “What does it mean to leave someone better off, no matter how brief the interaction?” [37:37] As Amelia begins to discuss the third path, cultivating love in the community of work, she places importance on acknowledging the system that is there; even though it is invisible, it can be deconstructed and redesigned to support our human needs.“The journey element is key, there is no point of arrival…we are always a work in progress."  [41:48] Marcel and Amelia wind down there discussion on the three paths to elevate the human experience. Amelia notes that these paths are not always sequential and require a lifelong journey of work. “We have about 40 years of research from Gallup that says [recognizing your employees' contributions improves employee engagement]; it does something special to the human spirit when somebody lifts and builds you up through gratitude.” [43:30] Closing out their conversation, Marcel notes research that backs up Amelia's tip for leaders: Catch your employees doing good work and let them know!Mentioned in this episode:Amelia Dunlop | LinkedInMarcel Schwantes

For a special Office Hours episode, Jim welcomes Tim McDougal and Leah Yousif to the CMO Podcast. Tim is a Managing Director of Strategy & Operations at Deloitte Consulting and Leah is a Senior Manager at Deloitte Consulting. They are both experts in the area of omnichannel customer engagement and contact center operations.Tim and Leah are part of a team at Deloitte that recently released a large global study on the transformation of customer-contact centers. Nearly every business has some process for customer contacts. Few areas in business are facing more disruption, with the move to remote work, the rise of AI, and the rising and different expectations customers have for interactions with companies. Managing great customer experiences is fundamental to building great brands.Join Jim as he chats with Tim and Leah about the most interesting findings from the study and the implications for anyone working to make their customers happier and more loyal.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

The latest episode of The Creative Relay has been released with The Core Agency's Christian Finucane talking to Nick Garrett, Global Leader Marketing and Commerce, Deloitte Digital. It's the first episode of the popular creative podcast to feature a guest from the Account Service side of the industry. It's a choice that was deliberately made to showcase the power of collaboration, according to Finucane.

Discover Sid Verma's expertise in building profitable, high-growth digital businesses across diverse industries. From prominent roles at Astec Industries, Hitachi Vantara, and Siemens Advanta to seven years at Deloitte Digital, his transformative insights are not to be missed.

Nick Fink is a design and research leader with over two decades of experience in the industry. Nick currently consults and advises businesses on design and research in Seattle through his company, Craft & Rigor.   Listen to learn about: Core disciplines of UX design What is interaction design? What does it mean to be a UX designer today? The challenges UX and design face in today's business environment   Our Guest Nick Finck is a design and research leader with over two decades of experience in the industry. He strives to improve people's lives through crafting well-designed experiences that matter. Nick currently consults and advises businesses on design and research through Craft & Rigor in Seattle. Before this, he was in design and research leadership roles at Amazon Web Services, Facebook, Ubermind, Deloitte Digital, projekt202, and his own agency Blue Flavor. Nick's contributions to the UX community go far and wide. He is an experienced public speaker and has given over 102 talks in 10 countries. He has helped countless industry professionals and career transitioners as a design coach and mentor. Earlier in his career, he was the publisher of Digital Web Magazine, an online magazine for web professionals   Show Highlights [02:44] Nick takes us in the wayback machine, back to dialup days and his start in web development. [03:53] Moving from web development into web design, and following that thread into interaction design and UX. [05:53] Nick talks about creating his model highlighting the core disciplines of UX. [07:27] Starting off with user research and understanding your users. [07:53] Communicating through content. [08:12] Adding structure and organization. [08:41] Designing user interactions based on user behavior. [09:38] Evaluating the work. [11:29] Changes Nick would make to his model today. [13:41] What's happening in UX design today. [15:39] What does it mean to be a UX designer today? [16:02] People are often confused as to what UX design actually is. [16:50] How the confusion has fractured the UX community. [20:45] UX and design teams. [21:12] The concept of design maturity. [23:04] There is a lack of resources and transitional roles for a designer's career path into management. [24:56] Nick's “Big Wheel” analogy for design in organizations. [26:00] You probably don't have enough designers. [27:02] There is more to UX than UI design. [27:46] The disappointment of companies not giving UX design the time and space it needs to really shine. [28:34] You cannot do effective UX design without user research. [30:41] Form ever follows function. [31:55] UX is about helping users solve problems. [32:40] Dawan talks about how Indi Young approaches user research. [33:07] Understanding someone's purpose as the starting point for design. [34:10] Nick shares an example from his work on the importance of understanding someone's story and journey. [38:23] A Miro Moment. [40:51] Things Nick wishes companies knew about UX. [41:08] UX is not just about the product. [42:54] Rethinking how your company operates and taking the time to examine legacy tech and processes. [44:45] Bill Buxton's talk about technology and innovation in technology. [47:06] Nick's advice for company executives when it comes to design. [48:49] Where to learn more about Nick and his work. [49:31] What Nick does in his business advisory consulting work. [52:34] Sharing what a “yes” would look like to plant the seed for future change.   Links Nick on Twitter Nick on LinkedIn Nick's website Craft and Rigor on Twitter Design Career Network, How to build a well-rounded, effective design team User Defenders Podcast: 036: No Designer Left Behind with Nick Finck Bill Buxton at TechFest 2013: Designing for Ubiquitous Computing     Other Design Thinking 101 Episodes You Might Like UX + Into, Through, and (Almost) Out of Design with Kara DeFrias — DT101 E103 UX + Navigating Rough Design Waters + Design Leadership with Dennis Lenard — DT101 E82 UX Research + Research Teams + UX Camp DC with Glennette Clark — DT101 E80

On this special Creative Collisions episode, Jim Stengel chats with Chidiebere Ibe and Shamel Washington, two leaders of an initiative called Illustrate Change. Chidiebere is a Nigerian medical illustrator, medical student, and aspiring pediatric neurosurgeon. In the summer of 2020, Chidiebere's image of a black fetus medical illustration went viral around the world. It sparked a groundswell about representation in medical imagery: less than 5% of medical imagery shows dark skin.Joining Chidiebere is Shamel Washington, an Associate Creative Director at Deloitte Digital, focusing on life sciences and healthcare. Shamel is the lead creative director on the Illustrate Change initiative, working alongside Chidiebere and the initiatives' partners, Deloitte and Johnson & Johnson. Recorded at the Cannes Lions International Festival of Creativity, the two join Jim to talk about Illustrate Change, their hope for what it can accomplish, and what we can all do to support initiatives like this. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

With new technologies, increasing prices, and greater expectations, the utility-customer relationship is growing and evolving. An important piece of the conversation is customer trust, and what better way to gain trust with customers than to address affordability? Kevin Savage of Deloitte Digital joins us On the Grid to tackle some hard truths and discuss how utilities can be proactive when it comes to building trust with their customers.

In a world grappling with environmental challenges and the need for sustainable solutions, visionary leaders like Jay Samit are leading the way towards a greener and more sustainable future. The advent of the latest AI tools brings up brand new questions as we humans figure out the best way to use this knowledge tool for good and for finding sustainable solutions together. In this episode of GreenPlanet-Blue Planet, host Julian Guderley talks with Futurist, Author and Entrepreneur Jay Samit about the most concerning questions and topics that have taken the stage recently in mainstream media interviews but have not been addressed widely or appropriately. For example, does AI lie? What could a malevolent AI do to a person? Jay refers back to the movie “Brazil” from Monty Python co-creator Terry Gilliam's, which depicts a world where the AI has gone awry from corrupted programming. Could this be our future? Join this episode to explore Jay's work and views on sustainable solutions using AI. Will it work with humans, or work against us? As he notes, AI solves problems differently than humans. So how will this new human/AI world work? Jay is a change agent, who combines his vision and humor to motivate listeners to become innovators within their organizations. Jay's goal is to get people to be passionate about overcoming obstacles, while teaching them how to think bigger and embrace change. Samit provides disruptive solutions for such corporate clients as Adobe, Amazon, American Express, AT&T, Best Buy, Coca Cola, Disney, Facebook, Ford, GE, Google, IBM, Intel, McDonalds, Microsoft, Proctor & Gamble, Starbucks, Unilever, Visa, and dozens more. The former Independent Vice Chairman of Deloitte Digital, Jay has pioneered advancements in music and video distribution, social media, and ecommerce. He is the author of the bestselling book Disrupt You! Master Personal Transformation, Seize Opportunity, and Thrive in the Era of Endless Innovation and Future Proofing You - Twelve Truths for Creating Opportunity, Maximizing Wealth, and Controlling Your Destiny in an Uncertain World. #Disruptor #futurist #AI #sustainable #innovator #changeagent Find Jay: https://jaysamit.com/ Find Julian: https://www.betterworlds.com/ About: Better Worlds is a communication and community building platform comprised of weekly podcasts, engaging international conferences and hack-a-thons to encourage and support the development of Web3 solutions. Our programs celebrate voices from every continent to forge a shared and abundant future. # About Better Worlds Better Worlds is a communication and community building platform comprised of weekly podcasts, engaging international conferences and hack-a-thons to encourage and support the development of Web3 solutions. Our programs celebrate voices from every continent to forge a shared and abundant future. --- Support this podcast: https://podcasters.spotify.com/pod/show/julian-guderley/support

Amelia Dunlop is the Chief Experience Officer at Deloitte Digital. In her role, Amelia takes a data-driven approach to understanding the human experience, and working with leaders to create better experiences for employees, customers and partners. Amelia and her co-authors have taken a data-driven quantitative and qualitative approach to studying and understanding what Gen Z talent wants out of a job, company, and manager and as well with conducting interviews with managers on the same topics, and published some of their findings in a recent research study. During our conversation, Amelia shared some of the findings of this report, honing in on some of the disconnects they found between  Gen Z Talent and their managers, some of the nuances and “why”s they found when digging deeper into the motivations and ideas from Gen Z employees, as well as some of Amelia's own observations and learnings from her own research and experiences working with Gen Z Talent. Finally, we also spoke about some of the ways that managers and leaders could better develop and grow the next generation of talent in today's workplace.LinksAmelia Dunlop's Linkedin: https://www.linkedin.com/in/ameliadunlop/Deloitte Digital Gen-Z Research Report: https://www.deloittedigital.com/us/en/blog-list/2023/gen-z-research-report.html 

Sustainability has become more than a buzzword. People recognize the urgent need to protect our planet, and businesses are no different. Deloitte has stood at the forefront for over 20 years, helping organizations make progress towards delivering sustainable values and reimagining they way the work.In this Office Hours episode, Jim is joined by Nelson Kunkel, the Chief Marketing Officer of Sustainability, Climate and Equity at Deloitte. He and Jim have a wide-ranging conversation about a CMO's role in the sustainability space, why sustainability has a ‘story problem' and more.Discover more about Deloitte's sustainability initiatives at Deloitte.com/sustainability.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Josh and Jason catch up on fatherhood, what led Josh from a big 4 consulting career to becoming a founder and geek out on a shared love of music."Be diligent with it, give it time."Josh Fuller is the founder and CEO of Matic Digital, a digital strategy and talent growth agency that surpassed $1.5M in new business in 2021, its first year – despite a personal health bombshell, a client payment delinquency of nearly $500k, and post-covid economic uncertainties.With just four full-time employees and about 50 independent contractors in Matic's stable, Josh has a lot to say about finding what drives you, trusting your gut, pivoting with resilience and humor, discovering & shaping talent, and defending the value of your work, your experience, your time, and your people.Since 2000, Josh has been an unpaid intern, a designer, a creative director, an agency owner, a Big 4 “creative consultancy” leader, a startup entrepreneur, and a mentor to hundreds of successful creative professionals. He's been in the trenches, rising and falling right along with his teams, and he shares the kind of stories that make people think (and rethink).Josh has founded 2 agencies to date, served as creative leadership to global brands such as Deloitte both in the U.S. and Amsterdam, been employee 1 for an acquired startup, and built dozens of creative teams over his 20+ year career for projects, clients and employers.Prior to founding Matic Digital Josh started a successful web design shop called TrebleRed. A decade later, he wanted to see how bigger agencies operated. Josh quickly acclimated to this new level as Creative Director for Denver's SpireDigital (formerly SpireMedia) in 2011. After working with clients like Dish, TomTom, and 50 Cent at Spire, he decided to go even bigger – joining Deloitte Digital in 2014 and working with billion dollar brands on the daily.Find the show at all of the cool spots below and find us at jasonfrazell.com/podcasts. Facebook Instagram

Nigel is the Managing Director for Insurance at Google Cloud, responsible for leading the firms approach to Insurance, leveraging the best in market capability from Google's Cloud proposition, addressing mission critical Insurance challenges, from claims and underwriting to leveraging our AI and ML know how - driving better business outcomes.  Nigel also works with the broader Alphabet companies to bring their experience and insights to partner with our existing insurance customers. Prior to this, Nigel was a Partner in Deloitte Digital where he led on a number of areas for the firm including Global Future of Insurance and InsurTech.  He has contributed to a number of books on insurance and technology including The InsurTech Book and the AI Books published by Wiley. He also co-authored a report on the Sharing Economy and the opportunity for Insurers for Lloyds of London.  He has a background in end to end technology transformation from core systems through to digital transformation initiatives including helping clients to identify and launch new products to market and establish new businesses from scratch, for insurers and more recently non insurers. You can find Nigel talking about Insurance regularly online as Co Host for InsurTech Insiders Podcast - here, through his articles and PoV on LinkedIn here, or regular conversation on all things Insurance & InsurTech on Twitter here. Highlights from the Show Nigel sees his role at Google as being at one of the largest companies on the planet with the task of changing one of the most important industries on the planet There's a pressure to move forward faster in the industry, and occasionally it's driven by major forces, like COVID, that show us the need but also our ability to actually do it Many companies now have digital indigestion, where we raced forward so quickly but didn't learn how to keep moving forward Nigel sees knowledge and innovative moves like milk – you can put it in the fridge, but it still has a shelf life; you can't just buy it once and expect it to be good for ever It doesn't mean what we've done is wrong, but there might be opportunities to do things in enhanced or different ways Sometimes, we focus on digitizing something we do that we fail to ask if we need to do that thing in the first place How to achieve this is a question of what's the inside-out view to see what could be done, but that can be limiting You might find something that's possible to do, but isn't fit for the market necessarily, where Nigel uses an example of trimming so many questions in an application that the prospect is left questioning whether your price and coverage is actually appropriate for them Nigel shared an experience where he was asked questions during the quote process that were not only burdensome, but he was not positioned to answer them, such as the value of the battery in your EV, the type and age of locks in your home, etc. This information may be necessary for pricing the risk, but is the customer actually positioned answer it correctly, and then are you using this flawed data in your pricing? We end up doubly worse off for the bad customer experience and bad underwriting decisions made from it This is ultimately a question of self-service It's a great thing that can be a much-preferred, simpler customer experience But self-service can't mean doing other people's jobs for them Five years ago, Nigel thought InsurTechs were poised to dramatically disrupt insurance as has been the case in other industries More recently, he thinks there are pockets where there is room for a lot of change (especially in commoditized products) But overall, he sees more room for collaboration or learning from each other and moving the whole space forward Going a step further, with reinsurance capital directly connected to distribution, especially since they don't have the agent or broker relationships they need to be careful about He thinks about how this all links back to societal changes around car or home ownership, etc., and that is very different in different countries This episode is brought to you by The Future of Insurance thought leadership series (future-of-insurance.com) from Bryan Falchuk. Follow the podcast at future-of-insurance.com/podcast for more details and other episodes. Music courtesy of Hyperbeat Music, available to stream or download on Spotify, Apple Music, and Amazon Music and more.

Digital marketplaces help retailers meet their customers where they are by improving visibility, expanding assortment, reinforcing the omnichannel experience, and diversifying the supplier base to keep up with changing trends. This integration also allows retailers to extend visibility to brands that otherwise may not have garnered a similar platform in a short time span. In this episode, we speak with Matt Baer, chief customer and digital officer for Macy's, Inc., and Oliver Siodmak, Global Marketplace Service Offering lead at Deloitte Digital, about Macy's impactful digital marketplace integration in just under nine months.  

In this episode, you'll hear from five SeleniumConf Chicago 2023 speakers and/or project core committers about their upcoming talks, the reasons for their participation, and the benefits attendees can expect to gain from the conference. Additionally, our guests shed light on the Webdriver ecosystem - open-source projects that complement and add features and functionality to the browser automation capabilities that Selenium provides. They discuss the inaccuracies and misleading comparisons that pit Selenium against tools such as Cypress and Playwright. They also explain how using Selenium with Webdriver frameworks can help achieve parity with these tools while using real browsers. Join us as we hear from Corina Pip, QA Lead at Deloitte Digital; David Burns, Head of Open Source Program Office at BrowserStack; Noemi Ferrara, Software Dev Engineer II-TEST at Amazon Spain; Simon Stewart, Selenium Project Core Contributor and creator of WebDriver, and Marcus Merrell Vice President of Technology Strategy for Sauce Labs, . Tune in to learn more about browser automation, the Webdriver ecosystem, and how the community can work together to achieve better results.

In this episode, our guest is Eric L Hu, who is on a mission to help Americans ‘Save Money Live Better'. Currently serving as Principal, Group Strategy Lead at Walmart, Hu stewards a $100B portfolio for digital and in-store products across financial services, health & wellness, and consumer identity. Prior to the Fortune One, Eric spent the better part of a decade architecting customer experiences in highly regulated industries like automotive, pharmaceuticals, and healthcare. Hu's stochastic career path is aptly articulated by his mentor as a "musician turned marketer, forever a passionate performer." From an early age, he remembers his mom always saying something about an inability to sit still. Eric transitioned from a 13-year-long run in classical violin performance to the then-burgeoning NY startup scene, then to commercial photography for brands like Mercedes-Benz and Range Rover, and finally to the design agency world where he earned his pseudo-MBA at shops like AKQA, Havas, R/GA, Code & Theory, and Deloitte Digital. Today, Eric is dedicated to nurturing a community of troublemakers – strategic thinkers and creative dreamers who choose never to sit still. You will likely find him nursing chrysanthemum tea, obsessing over a vintage print-ad collection in his east village studio. E-mail Us: asiansinadvertising@gmail.com Shop: asiansinadvertising.com/shop Learn More: asiansinadvertising.com --- Support this podcast: https://anchor.fm/asiansinadvertising/support --- Support this podcast: https://anchor.fm/asiansinadvertising/support

As creative skills begin to decline in the C-Suite, Deloitte Digital looked to answer a specific question: Can you create breakthrough innovation without creative leaders to guide the way?In this Office Hours episode of The CMO Podcast, Jim is joined by Mark Singer, the CMO of Deloitte Digital, to break down their recent report on Creative Business Transformation. Mark began his career working at a number of top agencies and consultancies before joining Deloitte to bring the company's vision of a creative offering to life through Deloitte Digital. He has helped transform several top brands into modern, multi-dimensional marketing organizations and brings broad industry experience with globally diverse clients in the financial services, media and technology, and consumer products industries. As Deloitte Digital's US Chief Marketing Officer (CMO) and US studios lead, Mark embeds creativity into the way businesses solve their problems and creates purpose-driven solutions that transform how they operate, while growing their bottom line.Listen as Mark and Jim discuss the evolving role of the CMO, partnering with Cannes Lions for this study, and encouraging the hidden creatives in your workplace.Learn more about filling the creativity gap: https://www.deloittedigital.com/us/en/offerings/creativity-gap.htmlSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Ashley Reichheld, a principal at Deloitte Digital, works with clients across industries to help them to reimagine their brands and experiences. Ashley believes that building trust is the single greatest opportunity to create competitive advantage. So she created HX TrustIDTM –a groundbreaking measurement tool poised to become the gold standard for evaluating organizational performance—to help companies measure, predict, and build trust with their customers, workforce, and partners. Ashley is the author of The Four Factors of Trust with Amelia Dunlop. AshleyReichheld.comAmelia Dunlop, Chief Experience Officer at Deloitte Digital, helps organizations solve their toughest problems using human-equity-centered design to build empathy and trust. Amelia believes in elevating the experience for all humans, including customers, workers, and partners. She received Consulting Magazine's 2020 Top Women in Technology Award for Excellence in Innovation.   She is the author of The Wall Street Journal bestseller, Elevating the Human Experience: Three Paths to Love and Worth at Work (2021), and co-author of The Four Factors of Trust with Ashley Reichheld (2022). AmeliaDunlop.com

In this episode of Partnering Leadership, Mahan Tavakoli speaks with Amelia Dunlop and Ashley Reichheld. Amelia Dunlop is the Chief Experience Officer for Deloitte Digital and a Principal at Deloitte LLP. Ashley Reichheld is a principal at Deloitte Digital and the creator of the HX TrustID. Together they are the coauthors of the newly released book The Four Factors of Trust: How Organizations Can Earn Lifelong Loyalty. In the conversation, Amelia Dunlop and Ashley Reichheld share why trusted companies outperform their peers by up to 400% by impacting their employees, customers, and partners. In addition, Amelia Dunlop and Ashley Reichheld share why building trust is the greatest opportunity to create a competitive advantage and how leaders can build greater trust. They also talk about the Four Factors of Trust: Humanity, Capability, Transparency, and Reliability and the importance of each in creating better business outcomes by positively impacting human behavior. Finally, Amelia Dunlop and Ashley Reichheld share actionable strategies for leaders to improve trust with their customers, the workforce, and partners.  Connect with Amelia Dunlop and Ashley ReichheldDeloitte Four Factors of Trust Amelia Dunlop on LinkedIn Ashley Reichheld on LinkedIn Four Factors of Trust on Amazon Connect with Mahan Tavakoli:Mahan Tavakoli Website Mahan Tavakoli on LinkedIn More information and resources are available at the Partnering Leadership Podcast website:https://www.partneringleadership.com/

Today's Guest Expert: Ashley Reichheld and Amelia Dunlop     Ashley Reichheld, a principal at Deloitte Digital, works with clients across industries to help reimagine their brands and experiences. Ashley believes that building trust is the single greatest opportunity to create competitive advantage. So, she created HX TrustID –a groundbreaking measurement tool poised to become […] The post Building a Trust Team appeared first on Jake A Carlson.

Today's guests, Ashley Reichheld, a Principal at Deloitte Digital and Amelia Dunlop, the Chief Experience Officer at Deloitte Digital tell us why building trust at work is so critical for a company's success.

In Part 2 of our two-part series discussing Deloitte's Global Marketing Trends report, Jim delves into the trend behind designing a human-first data experience and supercharging customer service with AI.First, Jim is joined by Michelle McGuire Christian, a principal at Deloitte Digital. She is responsible for the go-to-market strategy, deployment of assets and overall growth of the US business. They discuss what Deloitte's countless hours of research and development uncovered about consumers' feelings about data privacy and how it can be a powerful tool when used with customers' best interest in mind. They also discuss meeting consumer demands by offering what they need based off that data—and how that can be effective in creating experiential rewards for consumers. Jim and Michelle also talk about being responsible and competent with consumer privacy data, and using it to fuel the AI engine for an outstanding persona experience to build brand loyalty and trust.Jim then speaks with Nic Emery, Chief Customer & Digital Officer at Crown Resorts (Australia) about how he implements many of these strategies to meet consumer demands and create one of a kind memorable moments for Crown Resort's clients to increase brand loyalty.Read Deloitte's Global Marketing Trends Report in full athttps://www2.deloitte.com/us/en/insights/topics/marketing-and-sales-operations/global-marketing-trends.htmlSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.