Podcasts about strikedeck

Shreesha Ramdas, a successful serial entrepreneur and angel investor, shares his investment approach, which focuses on the individual stories of entrepreneurs rather than just their business ideas. He discusses the changing face of entrepreneurship in India and highlights the significance of community for founders through the story of how Funda, a thriving community of founders, investors, and operators, came to life.In this episode, you'll learn:[2:17] “Silicon Valley—what I call Disneyland for tech—completely transformed my mindset.” - Shreesha Ramdas [5:36] New challenges for Indian entrepreneurs building global solutions[13:36] Founder stories matter[19:30] Funda: Building a strong community where founders can learn from each otherThe nonprofit organization Rajan is passionate about: FundaAbout Shreesha RamdasShreesha Ramdas is a seasoned entrepreneur with a proven track record of launching and scaling products in highly competitive markets. He is the CEO and Founder of Lumber, a workforce management platform tailored for the construction industry. Previously, Shreesha was the CEO and Co-Founder of Strikedeck, a customer success automation company that was acquired by Medallia. Before Strikedeck, he served as GM of the Marketing Cloud at CallidusCloud and Co-Founder of LeadFormix, which was acquired by CallidusCloud. Shreesha also held leadership roles at Yodlee, OuterJoin, Catalytic Software, MW2 Consulting, and Tata. In addition to his entrepreneurial ventures, he actively invests in and advises several growth companies, including Workato, Enact, RevvSales, and others.Subscribe to our podcast and stay tuned for our next episode.

Shreesha Ramdas is SVP and GM at Medallia-Strikedeck. Previously he was the CEO and Co-founder of Strikedeck, a customer success automation company. Before Strikedeck, Shreesha was the GM of the Marketing Cloud at CallidusCloud, Co-founder at LeadFormix (acquired by CallidusCloud) & OuterJoin, and General Manager at Yodlee. Prior to that, Shreesha led teams in Sales and Marketing at Catalytic Software, MW2 consulting, and Tata. Shreesha is also active in the startup community as an advisor/investor- Workato, Enact, RevvSales, Elastica (Symantec), DX Continuum (ServiceNow), EmpInfo, Fullcast, ObeoHealth. Find Shreesha on Twitter @Shreesha.

Today on the show we have Shreesha Ramdas, SVP & GM at Strikedeck.Having lived through a couple of acquisitions, Sri shares his #1 learning and why he believes that founders should roll up their sleeves and work alongside the sales team, post-acquisition, as early as possible.  We also discussed the motivation behind Strikedeck, how to assess your customer success maturity cycle, and then dove into how to jumpstart a customer success program. As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on Andrew@churn.fm. Don't forget to follow us on Twitter.

Shreesha Ramdas is SVP & GM at Medallia, which acquired the company he co-founded, Strikedeck, a leader in Customer Success Automation. Shreesha is a multi-time company co-founder including LeadFormix (acquired by CallidusCloud) and OutJoin. We talked with Shreesha about what it means for a customer success organization to be outside in versus inside out in strategy and orientation, how easy it is to fall into the trap of being too one sided, and why you must balance these two and create a hybrid approach. On July 29, 2021, Shreesha and I are running a Customer Success Leadership Network event on this topic, which you can register for on the CSLN website. If you like this conversation, go register for our event.More about Shreesha:Medallia Strikedeck Website: https://strikedeck.com/Shreesha on Linkedin: https://www.linkedin.com/in/shreesharamdas/Strikedeck Radio: https://strikedeck.com/strikedeck-radio-customer-success-live/ Get on the email list at helpingsells.substack.com

Join us at a live event with Sanjay Poonen, COO, VMWare in conversation with Shreesha Ramdas, SVP & GM, Medallia Strikedeck and our host, Kristen Hayer, Founder & CEO, The Success League as they talk about achieving customer-centricity through executive alignment. Register here: https://medallia.zoom.us/webinar/register/3316222268642/WN_CbgFxh1nSfm9RuGmCJ2YVA

It’s been an amazing journey and we’d have the pleasure and privilege of hosting some of the most renowned Customer Success leaders in the industry! We want to thank you for the support and appreciation all these years and want to celebrate with you! Join us at the 100th episode live event happening in June, with a surprise guest lineup and exciting giveaways! Stay tuned..

View the full video interview with Shreesha Ramdas, GM & SVP @ Strikedeck-Medallia here. Customer success, elevated to a c-level function can provide strategic insight and guidance that is generally not available from any other source. Shreesha Ramdas is SVP and GM at Medallia-Strikedeck. Previously he was the CEO and Co-founder of Strikedeck, customer success automation company. Before Strikedeck, Shreesha was the GM of the Marketing Cloud at CallidusCloud, Co-founder at LeadFormix (acquired by CallidusCloud) & OuterJoin, and General Manager at Yodlee. Prior to that, Shreesha led teams in Sales and Marketing at Catalytic Software, MW2 Consulting, and Tata. Shreesha is also active in the startup community as an advisor/investor- Workato, Enact, RevvSales, Elastica (Symantec), DX Continuum (ServiceNow), EmpInfo, Fullcast, ObeoHealth. Find Shreesha on Twitter @Shreesha.

Engati is the world's leading multilingual Digital CX platform. It is a one-stop platform for powerful customer engagements. With our intelligent bots, we help you create the smoothest of customer experiences, with minimal coding. And now, we're even helping you answer your customers' most complicated questions in real-time with Engati Live Chat. Website: https://www.engati.com/ Blogs: https://engati.com/blog Check out our CX Library- CX Community page : https://www.engati.com/cx-community CX Content page : https://www.engati.com/cx-content YouTube Interview series: https://www.youtube.com/playlist?list=PL05g56Qg9-goNEUmZlGGPHWfVjQRPpwr4 SoundCloud Interview series: https://soundcloud.com/user-670584022/tracks Spotify Interview series: https://open.spotify.com/show/3G0uQwPnQib22emRi9VhUg https://www.linkedin.com/in/vincentmanlapaz/ Vincent Manlapaz, Thought Leadership (Customer Success) at Strikedeck gives us some tips as to how we can prioritize a Culture of Customer Success. He discusses the pros and cons of retaining customers with and without Customer Success Software. Vincent also talks about how customer success can drive customer retention and how can we implement the solution in an organization that hasn't taken customer success on priority yet. Check out the 200 CX Thought Leaders to follow for 2021 - http://s.engati.com/2z9  Follow us on- Facebook: https://www.facebook.com/getengati LinkedIn: https://www.linkedin.com/company/engati/ Twitter: https://twitter.com/getengati Instagram: https://www.instagram.com/getengati/ Talk to us: contact@engati.com #EngatiCX #CX #AI

Watch the FULL program tbd About Shreesha Ramdas This is the latest post from Mixergy Raw transcript Mixergy’s audio transcription is done by Speechpad Come back in a few days to get the full transcript of this program. Sponsored by Walker Corporate Law – Scott Edward Walker is the lawyer entrepreneurs turn to when they […]Shreesha Ramdas is the founder of Strikedeck, which captures and organized customer feedback. Sponsored byHostGator – Ready to take your website to the next level? Whether you’re a first-time blogger or an experienced web pro, HostGator has all the tools you need to create a great-looking website or online store. A wide range of options includes cloud-based web hosting, reseller hosting, VPS hosting and dedicated servers. Founded in 2002, HostGator is the perfect web partner for business owners and individuals seeking hands-on support. Visit www.hostgator.com/mixergy to see what HostGator can do for your website. Unbounce – If you want to know some of the techniques that I use to have conversations that go deep, even with strangers, go to Unbounce.com/Mixergy. You’ll get instant access to a guide I wrote about how I get people to open up. It covers How-tos like keeping a conversation on track and humanizing a phone call. I’ll also give you specific phrases that help people get personal. Just go to Unbounce.com/Mixergy to get the downloadable guide. More interviews -> https://mixergy.com/moreint Rate this interview -> https://mixergy.com/rateint

In this episode of the Customer Strategy Podcast, I'm talking with Shreesha Ramdas who is the co-founder of Strikedeck, which is now a Medallia company and serves as Senior Vice President and General Manager.Shreesha and I talk about how companies can better achieve retention, expansion, and advocacy in their customer base by utilizing customer health scoring. Whether you are just beginning your journey with a customer health score, or you want to know how to take your customer health score to the next level, you'll find some great direction in this episode. Resources mentioned:Download the 5 Things Your Customer Strategy Must HaveWhat to do next:Click here to become a guest on the showApply to work with Nils

Shreesha Ramdas is an entrepreneurial executive with a track record of launching and growing products in competitive markets. He also has General management experience in product development, Growth Hacking, and go-to-market strategy & execution. Shreesha is the CEO of Strikedeck, a leader in Customer Success Automation. Strikedeck is a Customer Success Platform that helps businesses deliver outstanding customer experiences while maximizing the value of their customer relationships. Founded by industry veterans with a proven track record in marketing automation, Strikedeck has enabled innovative customer-focused companies to optimize the deployment of precious resources to reduce churn, grow revenue, and maximize customer lifetime value. However, Strikedeck was acquired by Medallia in 2019. Medallia is the pioneer and market leader in Customer Experience Management. Medallia's award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Together, Medallia and Strikedeck, uniquely, will promote seamless, 360-degree views on customer account health, including information on renewals, product adoption and usage, subscriptions, billing, and more. The combination will also provide clients intelligence on where to focus and how to improve the B2B customer journey and the ability to manage the entire lifecycle of business customers. Both companies use deep artificial intelligence, machine learning and predictive analytics to understand the risks and opportunities for every customer and to uncover issues and obstacles in the overall customer journey. But I wanted to learn more about how the Strikedeck and Medallia partnership is designed to round out B2B and B2C offerings in CS and CX. But also what it means for businesses. Shreesha joins me on Tech Talks Daily to share his story, the future of CS and CX, and his predictions for 2020.

It was a Kristen Hayer's idea. That we should bring our podcasts together and do a live, joint podcast at a customer success meetup. Well, we did it. And we recorded it. Here it is. Get on the email list at helpingsells.substack.com

Join Kristen Hayer, the CEO & Founder of The Success League and Bill Cushard, Director of Marketing at Service Rocket as they give a preview about their LIVE podcast on the 25th of Sept, 2019! For more details and to sign up, click below: https://bit.ly/2kz2IB3

Kristen Hayer and I were at the ClientSuccess CS100 Summit this week in Sundance, Utah. We used some of our time together to plan our live joint podcast. This is a recording of part of that prep. You may have heard about a live joint podcast I am doing with Kristen Hayer of Strikedeck Radio. Kristin and I will be at the Customer Success Networking Meetup on September 26 in Palo Alto hosting a live podcast. Join the meetup here: https://www.meetup.com/customersuccessnetwork/events/263040347/ Learn more about Strikedeck Radio here:  https://strikedeck.com/strikedeck-radio-customer-success-live/   Get on the email list at helpingsells.substack.com

"Customer Success will be an even bigger opportunity than marketing automation". Shreesha Ramdas joins us in Ep 7 of the Career Nation Show. He was the CEO of Strikedeck, a Customer Success SaaS platform, and now SVP at Medallia after the acquisition. Shreesha is a successful serial entrepreneur and shares many nuggets during the showHe shares his remarkable career journey from being an engineer to leading startups that have had successful existsHow he looks forward to meeting people "we learn more from people than we learn from browsers".How companies like Atlassian and Zoom are using Customer Success for subscription growthHis favorite CS metrics and also some lesser-known metrics that SaaS companies should pay more attention toHow scaling of CS through automation is at the heart of Strikedeck and MedalliaHe shares his favorite app, book, restaurant and quote "Everybody is in Customer Success"Future career opportunities that will come in at the intersection of CX and CS

Shreesha Ramdas is the CEO and Co-founder of Strikedeck. Previously, Shreesha was the GM of the Marketing Cloud at CallidusCloud, Co-founder at LeadFormix (acquired by CallidusCloud) & OuterJoin, and General Manager at Yodlee. ​ Prior to that, Shreesha led teams in Sales and Marketing at Catalytic Software, MW2 Consulting, and Tata. Shreesha advises several startups on marketing & growth hacking. You can find Shreesha on Twitter, @Shreesha.

Customers come and go; yet it is always a must for businesses to not lose them as much as possible. When customers churn, you would expect a drop from your sales. Shreesha Ramdas, CEO of Strikedeck, believes otherwise. For him, there is a possibility of creating that churn into a positive experience for your company. […]

Customers come and go; yet it is always a must for businesses to not lose them as much as possible. When customers churn, you would expect a drop from your sales. Shreesha Ramdas, CEO of Strikedeck, believes otherwise. For him, there is a possibility of creating that churn into a positive experience for your company. He talks about the untapped power of negative churn – of two negatives creating something positive. He explores that deeper as he lays out some scenarios that you could implement to take make use of your existing customers rather than focusing on the ones who left. He gives out four ways that you can grow revenue from this situation. Love the show? Subscribe, rate, review, and share! Here’s How » Join the Selling Disruption Show Community today: sellingdisruptionshow.com Selling Disruption Show Facebook Selling Disruption Show LinkedIn

Mark Pecoraro, who has previously led Customer Success teams at companies like SOASTA, Conviva, and WhiteHat Security, and now serves as an advisor to Strikedeck, explains how he sees Customer Success working cross-functionally with other departments like Finance, Customer Enablement/Professional Services, and Support, and trend and best practices to implement.

Mark Pecoraro, who has previously led Customer Success teams at companies like SOASTA, Conviva, and WhiteHat Security, and now serves as an advisor to Strikedeck, explains how he sees Customer Success working cross-functionally with other departments like Sales, Marketing, and Product.