Podcasts about Churn

Today I'm joined by Vishal Vadodaria, CEO of AutoEngage. We dive into the product obsession Vishal learned under Steve Jobs, why a major public dealer group bet early on his AI tech, how Agentic AI is poised to reshape the future of the car business and much more. This episode is brought to you by: 1. CDK Global - CDK SimplePay is the only payment solution that's built into CDK solutions for unrivaled reliability and financial efficiency. To learn more or schedule a demo visit @ ⁠http://www.CDK.com/simplepay⁠ 2. OPENLANE - The world's best online dealer marketplace for used cars, bringing you exclusive inventory, simple transactions, and better outcomes. Learn more at https://www.openlane.com 3. AutoEngage - LISA (Linguistic Intelligence Service Assistant) “proactively” engages service customers in 2-way conversations throughout their ownership lifecycle using the most advanced Natural Language Processing in the market and books the appointment directly in the scheduler with no human assistance to increase retention, drive revenue, reduce cost and maximize customer lifetime value. Learn more @ https://autoengage.ai Need help finding top automotive talent? Get started here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Interested in advertising with Car Dealership Guy? Drop us a line here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Interested in being considered as a guest on the podcast? Add your name here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://bit.ly/3Suismu⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Topics: 01:02 How Apple shaped Vishal's approach 06:35 Why switch to automotive? 07:28 Biggest customer retention challenges 10:24 How Auto Engage solves problems? 13:02 Most impressive AI success story? 18:36 Measuring AI ROI how? 23:33 AI improves customer interactions? 30:57 Customizing AI for dealerships? 37:25 Future AI applications in auto? Check out Car Dealership Guy's stuff: CDG News ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://news.dealershipguy.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ CDG Jobs ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://jobs.dealershipguy.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ CDG Recruiting ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ My Socials: X ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠x.com/GuyDealership⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Instagram ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠instagram.com/cardealershipguy/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ TikTok ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠tiktok.com/@guydealership⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ LinkedIn ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠linkedin.com/company/cardealershipguy⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Threads ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠threads.net/@cardealershipguy⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Facebook ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠facebook.com/profile.php?id=100077402857683⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Everything else ➤ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠dealershipguy.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

The FedExCup Top 50 are set for 2026 with the 2025 PGA Tour regular season and playoff event in the books. The results are unexpected and Matt Adams breaks it all down as we take a deep dive into how it happened and what it means for next year. PGA Tour Player Mark Hubbard stops by and we recap Justin Rose's incredible victory at the FedEx St Jude Championship at the age of 45 which was his 12th on the PGA Tour.

Hello to you listening in Woodbine, Georgia!Coming to you from Whidbey Island, Washington this is Stories From Women Who Walk with 60 Seconds for Motivate Your Monday and your host, Diane Wyzga.Maybe like me you endlessly churn old stories in your head: what you would have said, could have said, or should have said. Gets me nowhere. So, I'm learning how to shift out of my endlessly churning mindset with a farming tip.  My maternal grandfather left his home in a small Polish village and came to this country as a teenager seeking a better life than the farm he grew up on. Here's what he used to say: “Diane, there's no profit in plowing the same furrow twice. Forgive. Forget. Let go. Harvest what's ahead of you.”Question: What about you? What's your best tip for letting go of what no longer works?You're always welcome: "Come for the stories - Stay for the magic!" Speaking of magic, I hope you'll subscribe, share a 5-star rating and nice review on your social media or podcast channel of choice, bring your friends and rellies, and join us! You will have wonderful company as we continue to walk our lives together. Be sure to stop by my Quarter Moon Story Arts website, check out the Communication Services, arrange a free, no-sales Discovery Call, and stay current with me as "Wyzga on Words" on Substack. Stories From Women Who Walk Production TeamPodcaster: Diane F Wyzga & Quarter Moon Story ArtsMusic: Mer's Waltz from Crossing the Waters by Steve Schuch & Night Heron MusicALL content and image © 2019 to Present Quarter Moon Story Arts. All rights reserved.  If you found this podcast episode helpful, please consider sharing and attributing it to Diane Wyzga of Stories From Women Who Walk podcast with a link back to the original source. 

Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Are you a CEO still caught in the weeds of day-to-day operations? If so, you're not building a truly scalable business. Today's episode is here to help you shift that mindset. Our featured guest is a CEO who has grown his agency by focusing on smart leadership—prioritizing culture, developing strong management structures, and intentionally making himself less essential to every meeting. Like many agency owners, he once believed he had to outwork everyone to prove his worth. But over time, he discovered that the agency performs better when he leads with vision instead of constant presence and that CEOs don't need to be grinding to be effective. In this conversation, he shares how he came to that realization, what it's meant for his agency's growth and client success, how he built a trusted A-team, and more. Kevin Miller is the co-founder and CEO of Gr0, a performance marketing agency that's exploded from startup to 200+ clients and over 80 full-time staff in just five years. Before launching GR0 in 2020, Kevin cut his teeth at Google, served as Director of Growth at OpenDoor, and was inspired to jump into the agency world by a friend who built and sold one of the first Facebook-focused DTC agencies. His background in SEO and paid media, combined with experience at both bootstrapped and venture-backed companies, gives him a rare, well-rounded perspective. Today his mission is clear: build a high-performance team that wins together. In this episode, we'll discuss: Two levers to driving growth. Why CEOs are more effective when they're not grinding. Understanding that delegation is not optional. Client acquisition that doesn't feel like sales. Subscribe Apple | Spotify | iHeart Radio Sponsors and Resources This episode is brought to you by Wix Studio: If you're leveling up your team and your client experience, your site builder should keep up too. That's why successful agencies use Wix Studio — built to adapt the way your agency does: AI-powered site mapping, responsive design, flexible workflows, and scalable CMS tools so you spend less on plugins and more on growth. Ready to design faster and smarter? Go to wix.com/studio to get started. Getting to See the Possibilities of the Agency Space Watching a friend grow and sell a Facebook-focused DTC agency helped Kevin clearly see the differences between growing a bootstrap business versus a venture-capital backed business. His friend ended up selling the business for over $100 million, which Kevin hadn't think it was possible to do in the agency space. It was an inspiring moment that led to the realization that he too could build and scale his own business, which he chose to do in the SEO niche. From Zero to 200 Clients: The Growth Playbook With just half a decade in the agency business, Kevin can see most people just can't handle it. “Every day is a different game of guacamole with all sorts of people problems.” After all, in this business our product so the best way to guarantee you're creating a safe environment where people want to stay is to over index on culture. This is how a young agency can go from scrappy startup to 8-figure beast in half a decade. It's all about building a culture that attracts and retains A-players. If your account manager leaves, that client feels like they have to start over. It can be the worst experience for a client and the best way to avoid is to create an environment where everyone feels like part of a team. Kevin runs GR0 like an NBA franchise where everyone's expected to perform at a high level, without being a burnout factory. He's also very strict about behavior. No matter how talented you are, you can never be rude to a client or other employees. It's a team-first culture with high accountability and even higher standards that has grown fast by keeping people, delivering great work, and staying crazy responsive. Two big levers driving their growth: Kevin attributes his agency's success with client to two main elements: Rapid response times: Emails, texts, Slack messages… they don't sit idle. Obsession with client results: Deliver, retain, and let referrals do the work. Additionally, he knows it's not all about attracting new business. Churn is a killer. Retention isn't sexy, but it's the secret to compounding revenue. Inside the Org Chart: A 5-Level Machine In terms of the deals the agency is closing with clients, Kevin is a big believer that there's little room to do great work on a monthly basis, which is why he prefers offering six-month contracts that will later get renewed for another six months. He's also put a lot of thought into the agency's organizational structure, which he breaks down into five levels: Executive Team VPs Associate VPs / Directors (each running a service line) Campaign Managers Contractors & Specialists As to him, his role as CEO is divided into three categories: Coach – Recruiting and leveling up 10x talent across the top team. Closer – Still active in sales, he sets expectations and closes high-value clients. Visionary – Driving innovation like launching new services (radio is next!) and adopting tools like ChatGPT for smarter, faster workflows. You'll Be Needed Less & Less as a CEO – and That's Okay Being a CEO won't necessarily come naturally to everyone, which is why Kevin has a coach that has taught him how to conduct himself and cast the vision for the agency. He's also embraced the fact that putting together a capable team will mean getting told they don't need you to pitch in on every meeting. “If someone doesn't need me in a meeting, I'm relieved. It means we've built something scalable.” A true leader should be helpful and keep the company moving forward, which is why Kevin sees his role more as someone who works for everyone at the company, as opposed to the old model where bosses were tyrants that barked orders all day. It's not easy to lead 200+ employees, and leaders nowadays recognize that the way to do so is not just having a very strong team but also being able to keep them by building a great culture. From Hustle Mentality to Smart Leadership Kevin and Jason both admit they had to unlearn the “first one in, last one out” badge of honor. Many leaders tend to think they have to outwork everyone. Kevin admits he still wrestles with showing up early to prove value—even though the company runs better when he focuses on vision, not presence. The truth is agency CEOs don't need to be grinding to be effective. They need to be accessible, and they need to build teams that run without them. “If I'm on a mountain or a golf course, and I get a call, I'll answer. But if the team doesn't need me? Even better,” Jason shares. This shift, from being the engine to being the guide rail, is one most agency owners struggle with. But letting go (and training others to step up) is the only way you get out of the weeds. Delegation Isn't Optional—It's Leadership 101 Early on, Kevin believed only he could do the work “right.” But that mindset capped his growth—and created unnecessary pressure. Effective delegation and believing in your team is what makes a great CEO. As he says now, “you have to pass the ball and trust they'll show up.” If you're asking, “How should we do this?” you're already in the weeds. The better question is, “Who on my team should own this?” If you need ideas, start with Jason's 1 3 1 method to train team decision-making is a killer takeaway: 1: What's the problem? 3: What are three ways to solve it? 1: What do you recommend? It's a simple leadership tool that trains independence—so you're not the bottleneck every time something needs approval. You Can't Build Big if You Can't Let Go If you want to make sure you have people on your team who'll step up after applying the 1 3 1 method, hire people who can manage themselves. Kevin and Jason both agree they're not built to manage micro-tasks—or people who need micromanaging. “If I'm going to manage someone, I'll expect them to do it like me, at my pace, with my level of commitment. And that's not fair,” Kevin admits. As owners, your growth is capped by how much you think you have to do. Build a team of leaders—not followers. Give direction, not checklists. And accept that mistakes are part of the process. In the mastermind, Jason and the members celebrate even the failures—because sharing missteps keeps others from repeating them. That's how real learning happens. Client Acquisition That Doesn't Feel Like Sales Now let's talk lead gen. How did Kevin's agency bring in over 200 clients? It wasn't ads. It wasn't cold emails. It was strategic referrals—and they engineered that pipeline from the ground up. In Kevin's view, cold acquisition just doesn't work well with the amount of competition in his space. Instead, he built a network of warm referrals of ~25 trusted partners. Each partner gets 10% of the monthly revenue from any referred client. But more importantly, they only recruit partners who already know Kevin and trust his team to deliver. “I'm not reaching out cold saying ‘hey, I'll pay you 10%.' I'm building real relationships with people who already trust me.” This warm referral engine is the opposite of passive referrals. It's intentional, proactive, and mutually beneficial. It scales because Kevin didn't wait—he built the network years before launching GR0. Most of the time referrals aren't scalable. However, when you do it this way—proactively recruiting the right partners—it becomes a one-to-many strategy. This is a model more agency owners should be thinking about. It's lower friction, higher trust, and most importantly: it cuts through the noise in a saturated market. Pricing, Positioning, and Playing the Long Game One thing Kevin admits he should be raising prices more often. GR0 started with $3,000/month clients and now charges $8K–$10K for the same package. But that evolution took five years. Still, their market positioning is clear: “We're expensive but fair. Not overpriced, not low-budget. Right in the sweet spot.” This ties back to the trust built with clients and referral partners alike. If the value is real and the results are consistent, the relationships last. Do You Want to Transform Your Agency from a Liability to an Asset? Looking to dig deeper into your agency's potential? Check out our Agency Blueprint. Designed for agency owners like you, our Agency Blueprint helps you uncover growth opportunities, tackle obstacles, and craft a customized blueprint for your agency's success.

Trade negotiations and tariffs continue to roil commodity markets with the Trump administration warning that India and China will face penalties due to their ongoing purchases of Russian oil while also shocking the copper market this week by exempting refined copper cathode from Section 232 duties. Natasha Kaneva is joined by Greg Shearer to discuss these developments and how they shape the outlook on prices over the balance of the year.   Speakers: Natasha Kaneva, Head of Global Commodities Research  Gregory Shearer, Head of Base and Precious Metals Research   This podcast was recorded on August 1, 2025. This communication is provided for information purposes only. Institutional clients can view the related report at https://www.jpmm.com/research/content/GPS-5044362-0, https://www.jpmm.com/research/content/GPS-5044343-0 for more information; please visit www.jpmm.com/research/disclosures for important disclosures. © 2025 JPMorgan Chase & Co. All rights reserved. This material or any portion hereof may not be reprinted, sold or redistributed without the written consent of J.P. Morgan. It is strictly prohibited to use or share without prior written consent from J.P. Morgan any research material received from J.P. Morgan or an authorized third-party (“J.P. Morgan Data”) in any third-party artificial intelligence (“AI”) systems or models when such J.P. Morgan Data is accessible by a third-party. It is permissible to use J.P. Morgan Data for internal business purposes only in an AI system or model that protects the confidentiality of J.P. Morgan Data so as to prevent any and all access to or use of such J.P. Morgan Data by any third-party.  

In this week's episode we'll cover The Fellowship of the Ring: Trick-Taking Game, our Game of the Week, discuss Mitigating the Churn in The School of Gaming,  and wrap it up by revealing our High-Five Engine-Building  Games!  We also Spotlight 3,000 Scoundrels from Unexpected Games!00:00:00 - Introduction00:09:05 - Spotlight: 3,000 Scoundrels00:19:15 - Game of the Week: The Fellowship of the Ring: Trick-Taking Game00:42:51 - School of Gaming: Mitigating the Churn01:02:34 - High-Five: Engine-Building Games

Dive into a conversation with Kyle Norton, CRO of Owner.com, as he reveals the journey of addressing churn in a fast-growing SMB-focused business. Kyle discusses the challenges of identifying the true causes of churn and the strategic decisions required to improve retention. This episode offers valuable insights for leaders managing high-growth companies looking to refine their customer success strategies and enhance product value perception. Revenue Blindspots is brought to you by Otter.ai. To learn more, visit https://get.otter.ai/samjacobs/

In this episode of the Revenue Builders Podcast, hosts John McMahon and John Kaplan welcome Steve McCluskey to delve into the essentials of data-driven sales leadership. They discuss why a foundational "playbook" is crucial before implementing metrics, how to balance activity with accomplishment, and the importance of creating a simple, effective operating rhythm. Drawing on extensive experience, Steve shares practical examples, like the "Magnificent Seven" principle, to illustrate how leaders can use data not for micromanagement, but for targeted coaching, developing talent, and ultimately, driving predictable revenue growth.ADDITIONAL RESOURCESLearn more about Steve McCluskey:https://www.linkedin.com/in/stevemccluskey/Watch Force Management's Panel Discussion on AI in Sales Leadership: https://hubs.ly/Q03rlW4ZDownload the CRO Strategy Checklist: https://hubs.li/Q03f8LmX0Enjoying the podcast? Sign up to receive new episodes straight to your inbox: https://hubs.li/Q02R10xN0HERE ARE SOME KEY SECTIONS TO CHECK OUT[00:01:45] The Playbook: The Foundation of Data-Driven Leadership[00:06:12] The Three Dimensions of Sales Metrics[00:08:30] Balancing Activity vs. Accomplishment[00:13:21] The "Magnificent Seven": Learning from Top Performers[00:19:05] Adapting the Playbook to the Buyer's Journey[00:21:48] Holding Leaders Accountable for New Rep Ramp Time[00:29:45] Rock Management: How to Settle on the Critical Few Metrics[00:34:10] The Importance of a Cross-Functional Operating Rhythm[00:41:02] Why Data is Just the Starting Point for Coaching[00:44:31] Churn, Accountability, and Regretted Attrition[00:46:15] The Criticality of a Rep's First Deal[00:52:19] Management vs. Leadership: It's a Mindset[00:55:01] The Power of Simplicity in Metrics[00:58:12] Getting Emotionally Connected to MeasurementHIGHLIGHT QUOTES"I don't think that data-driven leadership really means anything without that playbook foundation.""One man's micromanagement is another man's success formula. It's just mindset.""The biggest point of leadership is the coaching aspect of it. You're not gonna read a list of metrics and be able to tell somebody what they're doing great... You have to watch the swing.""People don't leave their job. They leave their leaders.""If you can navigate that simply and, and in a, you know, through those metrics, that's so important. But then the second piece... is the difference between management and leadership."

Client churn may be inevitable, but what if your relationships were strong enough to resist it? Knownwell CMO Courtney Baker is joined by CEO David DeWolf and Chief Product and Technology Officer Mohan Rao to dissect how AI can help build resilient, multi-threaded client relationships. They explore why single-threaded accounts are risky, how AI can map relationship networks, and the ways it enables proactive value delivery through real-time insights and signals. Special guest Matt Stauffer, CEO of Tighten, sits down with Pete Buer to share how professional services firms can responsibly integrate AI. Matt warns against AI maximalism and discusses the real ROI behind building AI tools—advising companies to start with the business problem, not the shiny tech. All of that, PLUS Pete unpacks insights from LinkedIn CEO Ryan Roslansky on how to AI-proof your career.  Want to turn insights into action? Download Knownwell's white paper, “AI-Powered Strategies for Scaling Professional Services,” at www.knownwell.com/scalingwhitepaper.  Watch this episode on YouTube: https://youtu.be/geeqPMhGRcY 

3HL - 7-25-25 - Hour 2 - Titans Begin Roster Churn at WRSee omnystudio.com/listener for privacy information.

3HL - 7-25-25 - Hour 2 - Titans Begin Roster Churn at WRSee omnystudio.com/listener for privacy information.

Nobody wants to touch pricing. It's political, it's messy, and if it goes wrong, everyone remembers who led the project. But here's the thing—when it works, it really works.In this episode, Toni and Raul talk about why pricing changes freak people out, what actually happens when you go through with them, and how even small tweaks can drive serious revenue. They've both run pricing projects that paid off big, and they've got the scars to prove it.If pricing's been on your to-do list forever but you keep punting it… this one's for you.(00:00) - Introduction (01:36) - The dread of pricing changes (04:29) - Balancing new prices and losing customers (05:53) - Lead pricing changes without losing your job (08:55) - Who should own pricing changes? (10:10) - Creating a pricing steering committee (12:38) - Consultants in pricing projects (17:00) - Are we over complicating it? (19:44) - Churn and pricing relationship (25:02) - The external and internal narrative (29:47) - Phasing pricing changes (31:10) - Pricing moves in PLG (32:59) - Conclusion

Most SaaS founders pay attention to churn, but beneath the surface of a good or bad churn number, many important details are missed.   In this episode of In Demand, Asia and Kim break down the real story behind churn. What the numbers do and don't tell you and how to dig deeper to uncover the patterns driving customer retention (or loss).  From understanding net revenue retention to running effective churn interviews, this is the ultimate primer on diagnosing and solving churn for your SaaS. Got a question you'd like Asia to unpack on the podcast? Record a voicemail here. Links:  DemandMaven ProfitWell ChurnKey ChartMogul Chapters (00:01:30) - Why a 5% churn rate may not be as healthy as you think.(00:03:55) - How do you measure churn? And getting detailed with qualified vs. unqualified churn and why you need to measure both.(00:06:05) - How to set up onboarding to keep track of qualified vs. unqualified churn.(00:07:30) - Understanding cohort-based churn and net revenue retention (NRR).(00:09:19) - How to interpret NRR and what benchmarks really mean.(00:13:35) - Why getting into segmented NRR is valuable.(00:16:30) - Churn is nuanced. If you are looking at a monthly churn number, you could be missing the bigger picture.(00:17:00) - If you collect cancellation reasons, you may miss the real reasons your customers are churning.(00:21:15) - How to conduct effective churn interviews (with participants who will actually attend) and the churn matrix: qualified/unqualified vs. activated/inactivated.(00:26:45) - What churn interviews can reveal: product confusion, missing features, poor product marketing.(00:27:30) - Product management issues that can come up in churn interviews.(00:31:15) - How to pre-select who to interview to give yourself the best chance of finding meaningful insights.(00:35:00) - Why churned customers are more talkative than trial users.(00:37:05) - What good churn research uncovers: acquisition, pricing, activation, product gaps.

Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Let's get real for a second. 40% of CMOs are cutting agency budgets this year. (Not hype. That's from Gartner's 2025 CMO spend survey.) If you're still out there selling tasks instead of outcomes, blending in like every other “me too” agency, you're not just at risk—you're probably already on the cut list. But here's the good news: Some agencies aren't just surviving right now. They're growing like crazy. Why? Because they're leading. They're essential. They're uncuttable. Vendors Get Cut. Partners Stay. Here's what most agencies are still doing: Taking orders. Waiting for direction. Hoping results keep the client around. But when CMOs tighten budgets, they don't cut true strategic partners—they cut vendors and noise. In-house teams and AI are replacing basic production. If your agency doesn't feel essential, you will get replaced. Period. You know what else CMOs are cutting? Agencies that over-promise, under-deliver, and ghost clients after the deal closes. I've hired a few agencies over the past couple of years, and I can say most agencies have the slick branding and a confident talk, but once the deal is closed execution just falls apart. I've seen this more times than I can count. Communication fades away and no one takes ownership This is what CMOs are frustrated with. They're not just making cuts to save money. They're doing it after getting tired of disappointments. Joey Coleman says it best: “Most clients don't leave because of price; they leave because they don't feel seen, heard, or supported in the first 100 days.” Remember that while agency teams get excited and start high-fiving each other once the deal closes, the client is sitting there thinking, “Did I just waste my budget?” That gap between your excitement and their anxiety is where trust is either built or destroyed. And it's true. Our mastermind member Marty took that to heart, redesigned his client experience, and grew to a multi-million-dollar agency because he didn't wait for tasks—he led, flew out to meet clients, set clear expectations, and became indispensable. Make Yourself Uncuttable You want to stay off the cut list? Lead. Own the relationship. Here's how: 1. Find Quick Wins Fast Don't wait six months to show value. Launch something in the first 30 days. Fix something they didn't even ask for. Send a Loom video explaining how you improved their funnel. Let them say, “These people move fast.” 2. Overcommunicate When Things Aren't Working Most agencies go quiet when results dip. Leaders say, “Here's what's happening, here's what we're changing, here's what to expect.” Transparency builds trust. 3. Be a Resource, Not a Responder Stop waiting for tasks. Show up with new hooks, funnel fixes, better angles. Be the call they make when anything breaks in their business, not just when they need a landing page. 4. Take Ownership, Not Orders Stop asking, “What do you want us to do next?” Start saying, “Here's what we're doing, and here's why.” That's how you shift from vendor to partner. 5. Productize and Simplify If it takes you 30 minutes to explain what you do, you're in trouble. Make your offer outcome-driven, simple, and memorable. Like the PR agency that said, “We turn publicity into pipeline.” That sticks. Real Results from Agencies Leading This Way Just look at Brittany, who stopped winging it, joined the mastermind, and committed to leading: Revenue up 35% in a quarter Profit up 41% Churn dropped 32% SEO and social revenue doubled And she didn't get there with a fancy hack. She got there by leading and building trust. This Isn't Just About Staying Off a Cut List It's about building an agency that deserves to grow—one that earns trust, delivers outcomes, and leads. Want a place to start? Pick one of these actions today: Tighten your onboarding. Call a client you haven't talked to in a while. Launch the damn thing you've been sitting on. Because the agencies that win aren't waiting for permission or praying for renewals. They're leading, earning trust, and making themselves uncuttable.   If you're ready to attract better clients and become uncuttable, check out the Attract Masterclass. It will help you position your agency to pull in the right leads instead of just more leads.

In this episode, we're joined by Chris Tottman from Notion Capital. Before becoming a VC, Chris co-founded MessageLabs and helped grow it into a $700 million exit, so he's seen the startup journey from both sides of the table.We talk about what really happens when your product-market fit starts to slip—and why it quietly wrecks your entire go-to-market strategy. Sales start missing targets. Marketing can't get traction. Churn creeps up. But most teams keep pushing forward without realizing the core problem is the product just doesn't fit anymore.(00:00) - Introduction (09:55) - Common mistakes in Go-To-Market strategies (19:54) - Identifying a VC case (30:05) - Importance of Product Market Fit (39:38) - Transitioning from VC to PE (50:07) - Next week: pricing changes

Good morning, Store Nation!   Thank you for tuning in to the Hacking Self-Storage podcast.   Today we're looking at the monthly figures for our Beverley site.   It was a solid month with record quotes and strong move-ins, but conversion rates still left room for improvement.   We finished with more space occupied, steady reservations, and one of our best revenue months to date.   Hope you enjoy the episode.   Give it a listen.   Thanks to our Sponsor! Get 50% off your first 3 months with Stora: https://stora.co/dean Gavin Shields on LinkedIn: https://www.linkedin.com/in/gavinshields/   Get the FREE Workshop: https://www.mrselfstorage.com/workshop Mr. Self Storage: https://www.mrselfstorage.com/ Dean's Email: deanbooty@icloud.com Mr. Self Storage on TikTok: https://www.tiktok.com/@mrselfstorage

In Q&A, Alex (@AlexHormozi) breaks down the real bottlenecks inside 8-10 companies, from e-comm hatmakers and mobility coaches to high-ticket consultants and medical practices. Whether you're stuck at $2M trying to get to $10M or trying to fix churn, CAC, or hiring, this episode is a masterclass in decision-making at scale.Welcome to The Game w/Alex Hormozi, hosted by entrepreneur, founder, investor, author, public speaker, and content creator Alex Hormozi. On this podcast, you'll hear how to get more customers, make more profit per customer, how to keep them longer, and the many failures and lessons Alex has learned and will learn on his path from $100M to $1B in net worth.Wanna scale your business? Click here.Follow Alex Hormozi's Socials:LinkedIn | Instagram | Facebook | YouTube | Twitter | AcquisitionMentioned in this episode:Get access to the free $100M Scaling Roadmap at www.acquisition.com/roadmap

How do you get your listeners to stay until the end and come back for the next episode?In this episode of The Podcasting University, I share five practical and easy-to-implement strategies that will help improve listener retention and build a loyal audience.From crafting irresistible intros to using story structures that keep people hooked, these tips are tailored for podcasters who want to boost completion rates and listener engagement.Whether you're new to podcasting or have been doing it for a while, you'll walk away with actionable ideas you can implement in your very next episode.Tune in now to learn:How to craft the perfect first 60 secondsWhy storytelling structure works even in educational podcastsHow to keep your listeners engaged between episodesThe editing principle that could increase your average consumption rateThe power of creating “listener rituals” your audience looks forward toDon't miss out on these valuable insights to transform your podcast into a listener magnet!More InformationYou can find more information including the show notes and the resources at https://thepodcastinguniversity.com/179Use my special link - https://thepodcastinguniversity.com/go/zencastr-new/ to save 30% off your first month of any Zencastr paid plan. You can follow me on social media at -Instagram - https://instagram.com/podcastinguniversityTwitter - https://twitter.com/thepodversityJoin my FREE 10-day eCourse to learn how to start a podcast at https://thepodcastinguniversity.com/free-guide Hosted on Acast. See acast.com/privacy for more information.

The Jays' 10-game win streak is over, following a game that brought all sorts of grumbling about Vladimir Guerrero Jr. much too easily back to the fore. But it has changed the trajectory of the club's season immeasurably, as they now head into their final series before the All-Star Break with an 88% chance of making the playoffs, according to FanGraphs—up from just 42% at the start of the season, and 40% at the end of May. Churn at the bottom of the roster matters deeply now, trade deadline thoughts are dancing in everyone's head, Bo Bichette has a platform from which he can make himself a whole hell of a lot of money next winter, Anthony Santander and Alek Manoah still have time to put their stamps on the season, and this week we talked about all of it—and more! Hosted on Acast. See acast.com/privacy for more information.

"Focus on the why people stay — not just that they can leave."   By Editor-in-Chief, Concierge Medicine Today   Why are some small medical offices in low cost (i.e. sub $99/pmpm) cash-only subscription-based healthcare delivery talking so much [in the past year I've noticed!] about "the churn", "you can leave at anytime" or telling patients, "There's the door!" -- Every medical office has those difficult patients, I get it. Subscription-based care works best when it builds continuity and trust over time and sometimes that's just not possible with some people. Let's take a lesson from some of the best subscription models (like Netflix, Apple, Concierge Medicine, Executive Healthcare programs, Spotify) -- they don't constantly remind customers [ie patients] they can cancel — they focus on why the product is worth staying FOR!   "It's no longer about being the best Doctor in the world anymore, it's about being the best Doctor FOR the world, FOR your Patients and FOR your local community!"   If you're building or promoting a subscription-based medical practice, focus on the why people stay — not just that they can leave.   LISTEN TO FULL EPISODE ...

SUMMARY: We've loaded out The Churn! The law goes after Matt for an insurance gap and speed traps Jacob, Matt finds a high-end pickleball venue, and Paul goes to the bathroom more than he cares to. We talk about fishy calendars, recording phones, plus some stories of unexpected relations during Scoop Mail, and a game of Obelisk.

Bands like Seven Mary Three couldn't have existed any other time but in the 90s. Grunge was king, guitars were heavy, and bands were full of angst. This formula served them well when "Cumbersome" landed at #1 on the rock charts, but the label didn't get behind much else and despite the band carrying on for a decade playing to a rabid fan base, they never had another hit (or much respect). Lead singer Jason Ross joins us this week to discuss the journey, including his ongoing career in the business side of music and why the band aren't likely to get back together. The good news is their independently released debut album Churn from '94 has just been remastered and re-released on vinyl for the first time.  I think you'll be surprised by what a fun, music-loving guy Jason is. Enjoy!  www.7m3.com www.patreon.com/c/thehustlepod

SUMMARY: For our last show in The Churn, we've brought back TV's Brad Sherwood. Paul's squirrel declined to return. We talk about Canadians who rate a postage stamp, mopping up stadium jail urine, getting a backstage pass to Weird Al, and Selena Gomez Oreos. Plus, Brad pitches Twenty Questions, and a Scoopardy.

From a confidential Rs 1,200 crore IPO filing by Manipal Payment to Elon Musk's Starlink inching closer to Indian skies, today's lineup spans M&A, pharma deals, private equity churn, and geopolitical tensions. Plus, Sanjeev Sanyal outlines India's export challenge, and C Uday Bhaskar decodes China's military purge.

SUMMARY: It's our last recording day in The Churn! We wax poetic about previous Churn locations, talk about how Vegas deals with hot summer months, and discuss ideas for future tourism. Also, Paul's improv class, fun times at the Fallout Fringe Festival, and promoting The Mind Noodler. Plus a new format for Jock vs. Nerd.

In this episode, we explore how Dani Sheriff, founder of the HA Society, transformed her membership experience by replacing traditional video replays with private podcasts. Discover how she reduced churn to just 1% while serving women dealing with hypothalamic amenorrhea (a sensitive fertility issue that requires deep community support and long-form educational content).Links mentioned:Instagram: https://instagram.com/thehasocietyHA Infertility Blueprint: https://thehasociety.com/blueprintWebinar about starting an Hello Audio coaching practice: https://www.holistichapractitioner.com/coachtrainingMore from Hello AudioGrab a free trialYoutubeInstagramFacebook Group Subscribe and ReviewIf you loved this episode, please take a moment to subscribe and leave a review! Thank you so much for tuning in to Launch Your Private Podcast.

Robert F. Kennedy Jr. testified in front of the House Committee on Energy and Commerce Tuesday, where Democrats confronted the health secretary on hot button issues ranging from his recent overhaul over the CDC's Advisory Committee on Immunization Practices (ACIP) committee, Kennedy's recently published—and error-ridden—MAHA report, and his threat to ban government scientists from publishing in certain medical journals.  Meanwhile, at the FDA, the mass exodus of senior leadership continues. On Monday, Jacqueline Corrigan-Curay, acting head of the Center for Drug Evaluation and Research (CDER), announced her retirement as of July. This follows the ouster of Nicole Verdun—the wildly popular director of the FDA's Office of Therapeutic Products—and her deputy, Rachael Anatol. Their involuntary departure sent shock waves through the biopharma industry, as Verdun had been considered a stabilizing force at the rapidly reshaping agency.  Speaking of the revamped ACIP, the new panel will meet for the first time Wednesday and Thursday to discuss COVID-19 vaccine safety, maternal and pediatric RSV vaccines and more, as experts question the experience and anti-vaccine views of some of Kennedy's recently appointed members and others express concern about the potential politicization of the committee.   On the clinical front, Eli Lilly, Novo Nordisk and others presented new data from their next-generation obesity programs at the American Diabetes Association's 85th Scientific Congress. After failing to impress investors—and meet its own high expectations—with CagriSema, Novo sought to reassure investors by touting a safety profile “in line with the GLP1-RA class,” and Eli Lilly reported that bimagrumab, when used alongside Novo's Wegovy, led to additional weight loss while also preserving muscle mass.  Finally, we recap BIO2025, where Jef Akst, Lori Ellis and Heather McKenzie moderated panels on cell and gene therapy, cybersecurity and AI, and accelerating market entry for rare disease treatments. Relevant to the latter discussion, congressional Republicans dropped the Orphan Cures Act from their version of President Donald Trump's “One Big Beautiful Bill Act,” and congresspeople, including Rep. Gus Bilirakis (R-Fla.) at Tuesday's hearing asked Kennedy to commit to supporting the priority review program for rare pediatric diseases, which expired at the end of last year.  

Today - a look at the FOMC meeting, which saw the Fed smelling stronger stagflationary risks, while the US dollar rose across the board on the failure of the Fed to wax more dovish perhaps. Elsewhere, we look at the latest interesting batch of US data and the latest on Iran-Israel. In stocks, we discuss Coinbase leading the gainers among S&P 500 stocks on the rise in stablecoin uses, which also drove two superstar stocks to post the worst declines of all S&P 500 members yesterday. Today's pod hosted by Saxo Global Head of Macro Strategy John J. Hardy.   Read daily in-depth market updates from the Saxo Market Call and the Saxo Strategy Team here. Please reach out to us at marketcall@saxobank.com for feedback and questions. Click here to open an account with Saxo.

Link to discord server: https://discord.gg/xW79zwXavbLink for merch: https://www.bonfire.com/store/brawl-stars-all-starsMake sure to join my club, The All Stars! (In the message put podcast)My player ID: Bsaspodcast Ryans: Ryanthelion09Gmail: bsaspodcast@gmail.comThanks to all of our Spotify listeners (Make sure you do the polls!)And most importantlyHave fun Brawling!!!

SUMMARY: Guests "Chase The Dragon Scoop" Lauren, Moxie, and Brogan enliven The Churn! Subjects broached include Dublin D.P.s, microscopic shrimp, Sideshow Gelato, Matt at Metro Pizza, "titty meat," and protein foam. Plus, Lauren shares some "air show" tales from H.R.

Healthcare churn—when people switch insurance plans—is particularly bad in the US. In today's episode, why Americans switch healthcare plans so much, and how that can cost a lot in money ... and in health.Related episode: How doctors helped tank universal health care (Apple / Spotify)Healthcare And Economic DespairFor sponsor-free episodes of The Indicator from Planet Money, subscribe to Planet Money+ via Apple Podcasts or at plus.npr.org.Fact-checking by Sierra Juarez. Music by Drop Electric. Find us: TikTok, Instagram, Facebook, Newsletter. Learn more about sponsor message choices: podcastchoices.com/adchoicesNPR Privacy Policy

SUMMARY: Roaming artist F. Andrew Taylor stops by to talk about Christmapus, re-learning Photoshop, and his traveling sketchbook filled with old Geek Shock characters. Other topics include the future of The Churn, Bane's ethnic origin in the DC canon, Matt explaining to the kids what a "Brown Star" is, and is it the end of Alternate Realities Sports Fan Paul? Plus a Scoopardy.

Most property-management owners focus on adding new doors, or, they're just concerned with reputation management and they don't feel like they need to grow their business. But, they ignore the cause of lost revenue and lower customer lifetime values: annual churn that quietly erodes 20–25 % of portfolios. You probably don't realize just how big your […] The post Maximize Property Management Revenue Part 2: Churn, Lifetime Value, and Legislation appeared first on Fourandhalf Marketing Agency for Property Managers.

Most property-management owners focus on adding new doors, or, they're just concerned with reputation management and they don't feel like they need to grow their business. But, they ignore the cause of lost revenue and lower customer lifetime values: annual churn that quietly erodes 20–25 % of portfolios. You probably don't realize just how big your […] The post Maximize Property Management Revenue Part 2: Churn, Lifetime Value, and Legislation appeared first on Fourandhalf Marketing Agency for Property Managers.

Good morning, Store Nation!   Thanks for tuning in to the Hacking Self Storage podcast.   Today we're looking at May's figures for our Mansfield site. It was a month of highs and lows.   Quotes were strong, but conversions struggled and churn hit a record high. Still, we came close to our best revenue month ever.   Hope you enjoy the episode. Please give it a listen.   Thanks to our Sponsor! Get 50% off your first 3 months with Stora: https://stora.co/dean Gavin Shields on LinkedIn: https://www.linkedin.com/in/gavinshields/   Get the FREE Workshop: https://www.mrselfstorage.com/workshop Mr. Self Storage: https://www.mrselfstorage.com/ Dean's Email: deanbooty@icloud.com Mr. Self Storage on TikTok: https://www.tiktok.com/@mrselfstorage

Today on the show we have Jamie Davidson, the CEO and Co-Founder, and Kelley Turner, the SVP of Global Customer Success at Vitally.In this episode, Jamie and Kelley share their experience in helping over 600 companies scale customer success operations through Vitally's platform.We then discussed how AI is reshaping CS workflows—from reducing manual data entry to enriching conversations with actionable insights.And we wrapped up by discussing the evolving role of CSMs, the importance of human connection, and how AI is enabling CS teams to drive strategic business outcomes.Mentioned ResourcesLinkedIn (Jamie Davidson)LinkedIn (Kelley Turner)VitallyClayDuolingo's Memo of Shifting to AIChurn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

Most businesses don't lose clients because of poor service.They lose them because they disappear after the sale.In this episode of the CEO Sales Strategies Podcast, Doug C. Brown is joined by retention strategist and Disney-alum Vance Morris to explore how smart, consistent follow-up can dramatically increase client retention—and reduce your reliance on new leads.What you'll learn:✅ Why emotional connection is more powerful than discounts✅ How a $25/year follow-up system outperforms $142 acquisition costs✅ The real reason churn happens—and how to reverse it✅ Simple steps to create memorable, trust-based engagementIf your business depends on long-term client relationships, high-ticket B2B sales, or recurring revenue—this conversation is a blueprint.

Unemployment filings and layoffs are rising, and private sector hiring hit a two-year low, recent reports show. Is it just healthy turnover or should we be worried about the direction the labor market is headed? For now, analysts are split. Also in this episode: Reddit sues an AI firm for scraping its user data and Kai spends more time in Utah County with ADP's Nela Richardson exploring the obstacles and opportunities that come with a young population.Every story has an economic angle. Want some in your inbox? Subscribe to our daily or weekly newsletter.Marketplace is more than a radio show. Check out our original reporting and financial literacy content at marketplace.org — and consider making an investment in our future.

Unemployment filings and layoffs are rising, and private sector hiring hit a two-year low, recent reports show. Is it just healthy turnover or should we be worried about the direction the labor market is headed? For now, analysts are split. Also in this episode: Reddit sues an AI firm for scraping its user data and Kai spends more time in Utah County with ADP's Nela Richardson exploring the obstacles and opportunities that come with a young population.Every story has an economic angle. Want some in your inbox? Subscribe to our daily or weekly newsletter.Marketplace is more than a radio show. Check out our original reporting and financial literacy content at marketplace.org — and consider making an investment in our future.

MUSICTaylor Swift has bought her masters, meaning she now has more control over her music moving forward than she originally did, and early reports from industry outlets like Billboard, which have followed the case closely from the beginning, suggest a sale price of $360 million. Seven Mary Three's debut album, 1994's Churn, has been reissued digitally with three previously unreleased tracks: “Wrecking Wall,” an early demo of “My My,” and “Over Nothing,” which served as the blueprint for “Margarette” on both Churn and American Standard.· Rod Stewart canceled his Monday night show in Las Vegas at the last minute, sharing with fans on Instagram, "I am sorry to inform you that I'm not feeling well and my show tonight at The Colosseum at Caesars Palace is being rescheduled to June 10th." Meghan Markle is trying to build her lifestyle brand, but not everyone is on board. Word has it that Meghan asked Dolly Parton to appear on her Netflix show "With Love, Meghan", and got DENIED. Lainey Wilson is known for always wearing her signature bell-bottoms. "I have completely lost count, but I've worn a new pair onstage each time for the past 15 years.· What comes to mind when I say the BEST Disney movie soundtrack. TVJonathan Joss, best known for voicing John Redcorn on King of the Hill, was fatally shot Sunday in San Antonio, Texas, Variety reports. MOVING ON INTO MOVIE NEWS:George Romero invented the zombie genre as we know it with 1968's "Night of the Living Dead". And now his daughter Tina is keeping his legacy alive . . . but with a twist. Switch 2 pre-order panic … The Nintendo Switch 2 will launch this Thursday, June 5th. Unfortunately, a bunch of excited fans got a surprise they didn't ask for when some big stores here in the U.S. and England canceled their pre-orders. They thought they were going to open the new console on day one – but now, they're scrambling. The stores suggest the customers will get a chance to buy a console next month – and some of the customers will be getting some store credit to ease their pain. AND FINALLYReddit users have been naming the celebrities they think were UNFAIRLY canceled or mistreated by the public. Let's see if you can remember why these people were canceled:Brendan Fraser: He was basically shunned after accusing the former president of the Hollywood Foreign Press Association of groping him. He made a massive comeback with "The Whale", after which we all realized how much we missed him. Janet Jackson: Wardrobe Malfunction. We learned that phrase during the Super Bowl Halftime Show of 2004, when Justin Timberlake exposed Janet's bejeweled nipple. Everyone got on HER case, but Justin escaped pretty much unscathed for some reason. Corey Feldman: Corey, who was a famous child actor, alleged that he'd been sexually abused by powerful figures in the industry. When he publicly discussed the claims during an interview with Barbara Walters, the talk show host said, “You're damaging an entire industry.” Sinead O'Connor: She never really recovered from the blowback after she tore up a picture of Pope John Paul the Second on "Saturday Night Live" in 1992. But she was doing it to protest child abuse in the Catholic Church . . . and she had a point. Rose McGowan: Rose's career took a hit after she publicly accused Harvey Weinstein of sexual abuse and rape. Katherin Heigel: Katherine faced immense backlash after calling out the working conditions on the Grey's Anatomy set. At the time, she was branded “difficult” to work with. Rebecca Black: She was just a 13-year-old kid trying to realize her dream of pop stardom when she released the horrible song "Friday" and it's just-as-horrible music video in 2011. In retrospect, we were all way too hard on her.AND THAT IS YOUR CRAP ON CELEBRITIES!Follow us @RizzShow @MoonValjeanHere @KingScottRules @LernVsRadio @IamRafeWilliams - Check out King Scott's Linktr.ee/kingscottrules + band @FreeThe2SG and Check out Moon's bands GREEK FIRE @GreekFire GOLDFINGER @GoldfingerMusic THE TEENAGE DIRTBAGS @TheTeenageDbags and Lern's band @LaneNarrows ⁠http://www.1057thepoint.com/RizzSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Today on the show we have Andrew Davies, the CMO of Paddle.In this episode, Andrew shares his experience tackling the "champagne problems" that SaaS companies face as they scale globally.We then discussed how Paddle repositioned itself through the merchant of record model and brought a legacy concept back into the spotlight.We wrapped up by discussing the company's strategic phases, the ProfitWell acquisition, and the challenges of narrowing ICP without losing growth momentum.Mentioned ResourcesPaddleProfitWellPrice IntelligentlyIdioOptimizelyChurn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

Good morning, Store Nation!     Thank you for tuning in to the Hacking Self Storage podcast. Today, we're continuing our review of the 2025 SSA Report and taking a closer look at two more metrics: Churn Rates and Conversions These two metrics reveal what's really happening in the self storage industry. Hope you like and enjoy this episode.     Give it a listen!   Thanks to our Sponsor! Get 50% off your first 3 months with Stora: https://stora.co/dean Gavin Shields on LinkedIn: https://www.linkedin.com/in/gavinshields/   Get the FREE Workshop: https://www.mrselfstorage.com/workshop Mr. Self Storage: https://www.mrselfstorage.com/ Dean's Email: deanbooty@icloud.com Mr. Self Storage on TikTok: https://www.tiktok.com/@mrselfstorage

Darryl Hicks, founder and CEO of FlexPay, takes us behind the scenes of a problem costing subscription businesses millions each month – failed payments and the resulting involuntary customer churn. From his early days cleaning toilets in his parents' commercial cleaning business to consulting for major telecom companies in the Twin Towers, Darryl shares his unique journey to founding a company that's now processing billions of transactions using sophisticated AI. What began as a solution he built for his own subscription businesses has evolved into a mission to fundamentally transform how payments work.FlexPay stands apart through deep partnerships with financial institutions, sharing crucial data that has traditionally been siloed between merchants and issuers. This approach allows their machine learning models to continuously improve. For subscription businesses experiencing millions in monthly failed payments, even small improvements in recovery rates translate to substantial revenue.The conversation reveals how payment system opacity creates unnecessary friction for legitimate commerce. When issuing banks make decisions without transparency – whether declining transactions due to suspected fraud or based on undisclosed policies against certain merchant categories – both businesses and consumers suffer. While excited about innovations like stable coins, Darryl remains pragmatic about the future of payments: "I would not bet against Visa and Mastercard." Rather than trying to replace traditional rails, he's focused on reducing friction within existing systems through better data sharing and transparency. For entrepreneurs, he emphasizes the importance of building strong advisory boards and following your natural passions.

SUMMARY: JJ is in The Churn, asking what month this is, does "The Radio Test," and lauds how Matt's act would kill on a Disney cruise. We talk about people dying on cruise ships, Regis and Kathie Lee, and love for Donny Osmond and Hugh Jackman. Also, why can't lesbians cook? And it's a Hall of Fame Scoopardy II.

Your ideal customer profile (ICP) is the north star for your entire company: it determines who you're building for and selling to. Though most growth-stage founders think they know who their ICP is, very few know how to update and refine it to keep the company focused as they grow—which can lead to a lot of headaches down the road.In this debut episode of a16z Growth's new company scaling podcast, the a16z Guide to Growth, a16z's Joe Morrissey (General Partner, a16z Growth), Michael King (Partner, Go-to-Market Network), and Mark Regan (Partner, a16z Growth) break down why ICP misalignment is often the hidden cause of common problems across the entire company, from pipeline gaps and bloated marketing spend to stalled product roadmaps—and dive deep on how to fix it.They offer tactical advice for defining (and refining!) your ICP as you scale, explain why getting it right requires company-wide alignment, and how to navigate the “precision paradox” when implementing it. Plus, why ICPs matter even more in the AI era, and how a well-executed ICP shows up across the business when it's working. Resources: Read more on sales and go-to-market on our Growth Content CompendiumFind Joe on LinkedIn: https://www.linkedin.com/in/morrisseyjoe/Find Mark on LinkedIn: https://www.linkedin.com/in/mregan178/Find Michael on LinkedIn: https://www.linkedin.com/in/michael-king-62258/Find Emma on LinkedIn: https://www.linkedin.com/in/emmajanaskie/ Stay Updated: Let us know what you think: https://ratethispodcast.com/a16zFind a16z on Twitter: https://twitter.com/a16zFind a16z on LinkedIn: https://www.linkedin.com/company/a16zSubscribe on your favorite podcast app: https://a16z.simplecast.com/Follow our host: https://twitter.com/stephsmithioPlease note that the content here is for informational purposes only; should NOT be taken as legal, business, tax, or investment advice or be used to evaluate any investment or security; and is not directed at any investors or potential investors in any a16z fund. a16z and its affiliates may maintain investments in the companies discussed. For more details please see a16z.com/disclosures.

Today on the show we have Ziv Peled, the Chief Customer Officer of AppsFlyer.In this episode, Ziv shares his experience using AI to radically improve customer success performance.We then discussed the shift from product expertise to growth partnership and wrapped up by exploring how AI is changing internal team dynamics and go-to-market strategies.Mentioned ResourcesAppsFlyerMatik.ioChurn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

Charles Coleman, sitting in for Ali Velshi is joined by Congressman Adam Smith (D-WA), Slate's Mark Joseph Stern, Georgetown's Michele Goodwin, Janai Nelson, president and director-counsel of the NAACP Legal Defense & Education Fund, Kimberly Atkins Stohr, Molly Jong-Fast, the ACLU's Alanah Odoms, the Nation's Ray Suarez, and MacMillan Publishers CEO Jon Yaged.

On this week's show we ask, how satisfied are you with your streaming service providers? We also read your emails and take a look at the week's news. News: Prime Video has 88% of customers on ad-supported plans Amazon gearing up to roll out new Fire TV OS on streaming player Roku announces 2 new streaming sticks starting at just $30 Max begins password-sharing crackdown Other: Aiwa: Then and Now State of Streaming: Satisfaction with streaming providers (The Streamable) How are Americans really feeling about their streaming services? Recently, we surveyed nearly 1,500 cord-cutters to get a clearer picture of how people are watching, what they're paying, and which services they are most satisfied with. The results reveal shifting habits in a saturated streaming market and point to what matters most as we speed right through 2025. Full article here… Streaming services people use: YouTube TV: 30% Hulu + Live TV: 10% Sling TV: 7% DIRECTV STREAM – 6% Fubo: 3% Philo: 3% DIRECTV via internet: 2% Dish: 2% None of the above: 38% Are subscribers satisfied? Despite rising subscription costs and service fragmentation, 58% of users are satisfied with their streaming experience, 33% are neutral, and only 9% are dissatisfied. This high satisfaction rate, despite 2024's price hikes and content reshuffles, is likely due to improved app performance, better device compatibility, and more tailored subscription options. How many services do people use? In 2025, streaming is typically a multi-platform experience: 49% of households subscribe to 2-4 services, 38% use 5 or more, and only 12% stick to a single service. Content fragmentation drives users to stack subscriptions for their favorite shows and sports, a shift from the cable era, making multiple subscriptions the norm for convenience. Monthly spending on streaming The typical streaming bill has surged, with 35% of users spending $50-$100 monthly, often on live TV and multiple on-demand subscriptions. Additionally, 26% spend over $100, likely on premium plans or add-ons, while only 19% keep costs at $25 or less by limiting subscriptions or using free trials. Streaming costs and complexity now rival traditional cable bills. Bundled benefits Bundling is a popular cost-saving strategy, with 31% of respondents accessing streaming through Amazon Prime and 14% via phone bills, often getting discounted or free access to platforms like Netflix or Disney+. However, 36% prefer direct subscriptions or find their preferred platforms aren't bundled, showing bundling is common but not universal. Churn vs. loyalty In 2025, 70% of users showed strong loyalty to their existing services, indicating platform stickiness despite subscription fatigue. However, 50% canceled at least one streaming service in 2024, driven by cyclical pauses, price hikes, or lack of content. Unlike cable, streaming subscriptions are easily canceled, leading to dynamic, seasonal churn, with some users returning for new content. What matters most? Here are the features that matter most to users: Affordable pricing Access to local channels Live sports availability Device compatibility (smart TVs, streaming sticks, etc.) Channel variety Reliable streaming quality DVR functionality Support for 4K resolution and surround sound (less critical) Preferred streaming devices Smart TVs are the top choice for streaming, used by 56% of viewers, followed by Roku devices at 44%, then Fire TV, Apple TV, and web/mobile viewing. This highlights a trend toward living room, lean-back streaming experiences over desktop viewing, driven by widespread smart TV adoption and improved built-in apps.    

Harry the Gorillagician visits The Churn, but first Matt needs to walk the extra mile for the kids. Harry comes from a debut performance on "Fool Us," gets into his Matt-like experience with "America's Got Talent," and gives Piff the Magic Dragon pause for concern at their first meeting. Plus a Scoopardy. For more gorilla magic, go to gorillagician.com!

Adam Aurand spent nearly a decade of his life stuck in a loop: emergency rooms, psychiatric hospitals, jails, prison, and the streets in and around Seattle. During that time, he picked up diagnoses of schizophrenia, bipolar disorder, and schizoaffective disorder. He also used opioids and methamphetamine.Aurand's life is an example of what happens to many people who experience psychosis in the US: a perpetual shuffle from one place to the next for visits lasting hours or days or weeks, none of them leading to longer-lasting support.This week on Reveal, reporters who made the podcast Lost Patients, by KUOW and the Seattle Times, try to answer a question: Why do America's systems for treating serious mental illness break down in this way? The answer took them from the present-day streets of Seattle to decades into America's past.You can find Lost Patients wherever you get your podcasts:NPR: https://www.npr.org/podcasts/510377/lost-patientsApple Podcasts: https://podcasts.apple.com/us/podcast/lost-patients/id1733735613 Spotify: https://open.spotify.com/show/1avleoc5U4DA7U37GFPzIH This is an update of an episode that originally aired in July 2024.  Support Reveal's journalism at Revealnews.org/donatenow Subscribe to our weekly newsletter to get the scoop on new episodes at Revealnews.org/weekly Instagram Take our listener survey Learn about your ad choices: dovetail.prx.org/ad-choices