Podcasts about Churn

What does the Army secretary's resignation mean for the war in Iran and the Trump agenda? Meanwhile, House Democrats vow to punish two members who helped pass GOP bills. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

3HL - 9-2-26 - Hour 1 - Reacting to the latest roster churn of the Tennessee Titans, how Vols fans are feeling about the Tennessee season opener, and 3HL gets new nicknames from a listener. For More coverage of 3HL follow us here:https://x.com/brentdoughertyhttps://x.com/TheRonSlayhttps://x.com/DawnDavenportTNhttps://x.com/jmbonanno13https://x.com/3HL1045https://x.com/1045TheZonePodcasts: https://podcasts.apple.com/us/podcast/3hl/id1103395659 Facebook: https://www.facebook.com/1045thezone/I Instagram: https://www.instagram.com/3hl/ https://www.instagram.com/brentdougherty3hl/ https://www.instagram.com/theeronslay/ https://www.instagram.com/dawndavenporttn/ https://www.instagram.com/1045TheZone/ Tik Tok: https://www.tiktok.com/@1045thezonehttps://www.tiktok.com/@3hl1045 #1045TheZone #TennesseeTitans #NFLFootball #Titans #NFLFootball #TennesseeVols #NashvilleSCSee omnystudio.com/listener for privacy information.

3HL - 9-2-26 - Hour 1 - Reacting to the latest roster churn of the Tennessee Titans, how Vols fans are feeling about the Tennessee season opener, and 3HL gets new nicknames from a listener. For More coverage of 3HL follow us here:https://x.com/brentdoughertyhttps://x.com/TheRonSlayhttps://x.com/DawnDavenportTNhttps://x.com/jmbonanno13https://x.com/3HL1045https://x.com/1045TheZonePodcasts: https://podcasts.apple.com/us/podcast/3hl/id1103395659 Facebook: https://www.facebook.com/1045thezone/I Instagram: https://www.instagram.com/3hl/ https://www.instagram.com/brentdougherty3hl/ https://www.instagram.com/theeronslay/ https://www.instagram.com/dawndavenporttn/ https://www.instagram.com/1045TheZone/ Tik Tok: https://www.tiktok.com/@1045thezonehttps://www.tiktok.com/@3hl1045 #1045TheZone #TennesseeTitans #NFLFootball #Titans #NFLFootball #TennesseeVols #NashvilleSCSee omnystudio.com/listener for privacy information.

Book a call to discuss a workshop - https://bit.ly/4wEOJbDIn this episode, Anika Zubair discusses the importance of forecasting net revenue retention (NRR) instead of focusing on past churn numbers. She explains how forward-looking metrics can elevate customer success teams to strategic business leaders and drive growth.Chapters00:00 Introduction: The problem with churn reporting03:28 Understanding and calculating NRR06:18 The shift from growth at all costs to efficiency10:30 Why focus on existing customers for growth16:54 How to forecast NRR effectively20:28 Tracking leading indicators for customer health22:18 Confidently presenting forecasts to leadership28:41 Building a forecasting culture within your team30:35 The importance of embedding NRR into daily reportingConnect with Anika Zubair:Website: ⁠https://thecustomersuccesspro.com/⁠LinkedIn:  ⁠https://www.linkedin.com/in/anikazubair/⁠RevUP Academy: ⁠https://thecustomersuccesspro.com/revup⁠Grab our FREE resources here: ⁠https://thecustomersuccesspro.com/resources⁠Want to be our next podcast guest? Apply here: ⁠https://www.thecustomersuccesspro.com/podcast-guest⁠Book Anika as a speaker at your next team event: ⁠https://www.thecustomersuccesspro.com/team-event

In this week's episode, I break down member experience, the single biggest factor in long-term retention, and why a forgettable, unengaging membership is the fastest way to lose members who never got the result they joined for.I'm walking you through 7 specific ways to make every part of that experience work harder for your members and for your retention. None of them involves piling on more content, and we'll also cover the 5 types of overwhelm that quietly kill memberships from the inside.In this episode:How to apply the AAA framework, Affirm, Acclimate, Advance, to build a 90-day onboarding strategy instead of a one-off welcome sequenceWhy personalizing and segmenting the member experience drives a measurable jump in engagementHow to use gamification without accidentally rewarding busywork instead of real progressPractical ways to deliver value off-platform, from member-only podcasts to newsletters that are the value, not just a summary of itHow to set up automated engagement triggers using the 3 signals that actually predict a member driftingGrab the free Engagement Trigger Cheatsheet to help you take action on this episode, or if you want our dedicated support, head over to Membership Academy.Key Quotes & Takeaways:"Member experience is the single biggest factor in long-term retention.""Members don't need instruction, they need inspiration.""Subscriptions rebill passively, so the fact someone continues paying doesn't instantly mean that they're engaged.""Churn is a lagging indicator. It is the result of problems that set in 3 months ago, 6 months ago, 12 months ago."You might also find useful:Why You Need a Solid Member Onboarding ProcessWhy Membership Owners NEED to Embrace Off-Platform EngagementUse Feedback Loops To Drive Our Membership GrowthHow To Reduce Overwhelm In Your MembershipThank You For ListeningWe really appreciate you choosing to listen to us and for supporting the podcast.We would be eternally grateful if you would consider taking a minute or two to leave an honest review and rating for the show.They're extremely helpful when it comes to reaching our audience and we read each and every one personally!Finally, don't forget to subscribe to the podcast to make sure that you never miss an episode.

In this episode of Revenue Reality Check, presented by Beyond, Alex & Annie are joined again by Julie Brinkman, CEO of Beyond, to talk about why owner retention deserves the same level of attention as pricing, pacing, and acquisition.Julie breaks down the metrics property managers should be watching, how unrealistic revenue expectations can create problems later in the relationship, and why adding new properties does not always tell the full story of business growth. She also answers real operator questions around high churn, founder-dependent owner relationships, and what retention can mean for the long-term value of a property management company.Episode chapters:01:43 - Building owner trust through consistent communication05:03 - The owner retention metrics property managers should understand12:19 - When growth hides a leaky owner bucket15:49 - Revenue projections and owner expectations22:30 - Added 40 properties, lost 26: is that really growth?27:00 - Transferring founder trust as the company scales32:10 - What high owner churn can mean for a future sale35:10 - Using portfolio data to identify where attention is neededTune in for Episode 3 of Revenue Reality Check, brought to you by Beyond, and take a closer look at what owner churn may be telling you about the health of your business.Connect with Julie:LinkedIn: https://www.linkedin.com/in/jrbrinkman/ Connect with Beyond:Website: https://beyondpricing.com/LinkedIn: https://www.linkedin.com/company/beyond-pricing/ Instagram: https://www.instagram.com/beyondpricing/ Facebook: https://www.linkedin.com/company/beyond-pricing/ #vacationrentals #shorttermrentals #strindustrySend us a message!

In this episode of Wash Talk: The Carwash Podcast, host Kyle Alexander sits down with Josh Noonan of NXT Wash at The Car Wash Show™ to discuss a shift happening across the industry: Carwashes are returning to face-to-face sales as a primary driver of carwash membership sales and retention. Noonan traces the arc from pre-COVID customer service models through the pivot to contactless kiosks and explains why operators are now finding that human interaction consistently outperforms automated pitches when it comes to converting new members and keeping them.  Noonan breaks down how NXT Wash approaches real-time data, using an open API framework that allows operators and third-party platforms to act on customer information as it happens. Rather than reacting to customer behavior after the fact with batch campaigns, NXT Wash is built to put actionable data in front of frontline staff as customers pull in, including visit frequency, membership status and conversion history. Noonan also explains how the company's hardware-agnostic software approach lowers the barrier for multi-site operators who can't afford to rip out existing equipment to make a switch.  The episode closes with a look at what happens when a carwash reaches 80%-90% membership penetration and churn becomes the central challenge. Noonan outlines the tools and human touchpoints that keep high-membership carwashes growing even after the easy conversions are done.

What happens when we enter a conversation with someone we assume is different from us? Social psychologist Claude Steele argues that the tension and nerves we feel may have less to do with prejudice than we think. In his new book, Churn, Claude explores how identity threats can affect our performance and relationships, why we fear being misjudged, and how empathy, listening, and understanding can help reduce that tension and foster trust. We discuss why context matters, how our attitudes can follow our behavior, and why “colorblindness” can make it harder to understand another person's experience. Topics [0:00] Introduction and Speed Round with Claude Steele [11:28] Does attitude follow behavior? [15:02] What exactly is “churn”? [20:12] The fear of being stereotyped [30:21] Trust as the antidote to tension [35:31] Can you really be “colorblind?” [47:48] Barack Obama and the cross-identity bridge to understanding [53:40] Why you need to look at circumstances [1:01:58] Desert Island Music [1:07:05] Grooving Session: Why our brains churn ©2026 Behavioral Grooves Links About Claude Churn: The Tension That Divides Us and How to Overcome It Join us on Substack! Join the Behavioral Grooves community Subscribe to Behavioral Grooves on YouTube Support Behavioral Grooves Musical Links Miles Davis & Gil Evans - The Duke Stevie Wonder - Don't You Worry ‘Bout A Thing

In this episode of The Brainy Business podcast, Melina Palmer welcomes Liz Tran, author of the transformative book AQ: A New Kind of Intelligence for a World That's Always Changing. Liz, a leadership coach and founder of Inner Genius, dives into the concept of AQ (Agility Quotient) and its critical role in navigating the ever-changing landscape of today's world. With her extensive experience working with high-growth companies like Facebook and Instagram, Liz shares insights on how understanding and developing our AQ can help us respond to change, uncertainty, and disappointment more effectively. Listeners will learn about the four archetypes of AQ: the Astronaut, the Neurosurgeon, the Firefighter, and the Novelist, each representing different ways individuals handle churn and change. Liz breaks down her CHURN framework, which categorizes disruptions into manageable components, allowing us to navigate through them with greater ease. She also introduces the ABCD method for enhancing our AQ, emphasizing the importance of anchors, bets, classrooms, and embracing discomfort as essential steps for growth. This episode is packed with actionable strategies and frameworks that will empower you to increase your agility quotient, better manage change, and cultivate resilience in both your personal and professional life. Whether you're a leader looking to inspire your team or an individual seeking to navigate life's uncertainties, Liz's insights will provide valuable guidance. In this episode: Discover what AQ is and why it matters in today's fast-paced world. Learn about the four AQ archetypes and how they respond to change. Explore the CHURN framework to categorize and manage disruptions effectively. Understand the ABCD method for enhancing your AQ. Gain insights on how to embrace discomfort and view challenges as opportunities for growth. Get important links, top recommended books and episodes, and a full transcript at thebrainybusiness.com/591. Looking to explore applications of behavioral economics further?  Learn With Us on our website. Subscribe to Melina's Newsletter Brainy Bites.  Let's connect: Send Us a Message Follow Melina on LinkedIn The Brainy Business on Youtube The Brainy Business on Instagram

Send us Fan MailAgency growth gets expensive when every new client replaces one who just left. Brett Linnenkohl, fractional COO and founder of Evergreen Strategic Systems, and Josh Koeller, co-founder of The Customer Profit Engine, join Dr. William Attaway to unpack a more useful way to manage customer churn. Their work helps account managers move beyond subjective health-color ratings by finding the signals already buried in calls, CRM activity, support, and customer conversations. They share how a pilot reduced churn by four percentage points in ninety days, why proactive coaching produces stronger client relationships, and how the right data can uncover retention and expansion opportunities before a customer has one foot out the door.Chapters 00:00 Welcome and why retention matters 02:45 From fractional COO to customer focus 07:20 The three numbers agencies miss 09:02 Turning customer health into data 14:05 The problem with CRM notes 20:29 Connecting Slack, calls, and email signals 22:06 Pilot wins a $6K upsell 26:04 Escaping the churn treadmill 29:19 Proactive coaching beats reactive firefighting 31:10 Beyond agencies, MSP, solar, and more 35:18 Coaching CSMs without breaking trust 41:37 Mining past churn for hidden revenue 45:39 Beta offer guarantee and next stepsConnect with Brett and Josh Explore the Customer Profit Engine and the Account Manager Profit Accelerator at customerprofitengine.com. Connect with Brett Linnenkohl and Josh Koeller on LinkedIn.I want to invite you to check out the Committed Mastermind, a community I help lead along with world-class leaders like JC and Karen Hite, Vinnie Fisher, and Jonathan Mast, plus incredible mentors like Dr. Gary Chapman, author of The 5 Love Languages, and many others.This is for entrepreneurs who want to build a thriving business without sacrificing their faith, their family, or their health.Check out the Committed Mastermind at https://committedmastermind.com/---- Check out Dr. William Attaway's new show, The Appreciation at Work Podcast!  Join Dr. William Attaway on the Catalytic Leadership podcast as he shares transformative insights to help high-performance entrepreneurs and agency owners achieve Clear-Minded Focus, Calm Control, and Confidence.Free 30-Minute Discovery Call:Ready to elevate your business? Book a free 30-minute discovery call with Dr. William Attaway and start your journey to success.Connect with Dr. William Attaway:WebsiteLinkedInFacebookInstagramTikTokYouTube

Send us Fan MailGary reflects on this year's Piping Live and the World Pipe Band Championships, while bringing you more great music from the world of bagpipes.PlaylistFras with Jonny O'Sullivan's, the Youngest Daughter and West Mabou Reel from Dile Simon Fraser University Pipe Band with Tom Wilson, Miss Sharon Duthart, The Hag at the Churn, Scatter the Mud, Oor Ain Fireside, MacBeth's Strathspey, T Bowen's Reel, the Periwig and the Back of the Moon from World Pipe Band Championships 1995 Pipe Major Alasdair Gillies with Mrs John MacColl, Tulloch Castle and Dr MacPhail's Reel from the Glenfiddich Piping Championship 1998 James Harper with Mabou (single release)  Donald MacPherson with MacCrimmon's Sweetheart from Donald MacPherson: a Living LegendTune Book with Billy and Carmel's 25th Wedding Anniversary, Alex Ferguson's Welcome to Ceolas and Last Night in Rodden's from Melody Lab Support the show

Clients rarely leave without warning. The warning signs are usually there—you just have to know what to watch. In this episode of The Level Up Podcast, Paul Alex breaks down how to identify silent churn before a client cancels and how proactive communication can protect recurring revenue. Silence does not always mean satisfaction. When clients stop opening reports, avoid meetings, or reduce their engagement, they may already be mentally checking out. By the time the cancellation email arrives, the relationship may already be gone. In this episode, you'll learn: • Why disengagement is one of the biggest warning signs of churn• How missed meetings and declining usage can signal a client is preparing to leave• Why proactive checkpoints should be built into your fulfillment process• How early intervention can rebuild trust and improve retention The truth is simple: Do not wait for the cancellation email to start paying attention. Track engagement. Watch for changes in behavior. Reach out before the client has to complain. When you identify the problem early and respond with genuine attention, you give yourself the opportunity to save the relationship before it disappears. Listen to the silence. Your Network is your NETWORTH! Make sure to add me on all SOCIAL MEDIA PLATFORMS: Instagram: https://jo.my/paulalex2024Facebook: https://jo.my/fbpaulalex2024YouTube: https://www.youtube.com/channel/UCGhDAD1JyGGzSQUPD9lc9HQLinkedIn: https://jo.my/inpaulalex2024 Looking for a secondary source of income or want to become an entrepreneur? Check out one of my companies below to see if we can help you: www.CashSwipe.com FREE Copy of my book “Blue to Digital Gold - The New American Dream”www.officialPaulAlex.com Learn more about your ad choices. Visit megaphone.fm/adchoices

Claude Steele is a social psychologist, a professor of psychology at Stanford University, and the author of Churn: The Tension That Divides Us and How to Overcome It. Churn refers to the stress we often feel in diverse settings in everyday life; it's the psychological reaction to being under identity threat—which is something we can all experience based on any myriad number of identity factors. Steele explains how churn can be an insidious and debilitating force in our personal lives, and he explains why the most effective way to approach churn is by building trust in a given situation. (While obviously Steele isn't in support of prejudices of any kind, he doesn't think the antidote here is to eliminate prejudice—and I think you'll find his reasoning interesting.) For the show notes, head to eliseloehnen.com. Learn more about your ad choices. Visit megaphone.fm/adchoices

Patreon backers have access to an exclusive ComicLab Churn Rate spreadsheet — it does the math for you! Is your Patreon actually growing—or are new members disguising a retention problem? Brad walks Dave through the process of calculating churn rate and shows how one number can unlock a much clearer understanding of a membership business. They discuss subscriber retention, lifetime value, onboarding, well-timed interventions, and how to determine whether advertising or convention appearances are truly worth the investment. Then, Dave asks whether publishing a children's book page by page on his existing webcomic could finally help him finish it. Topics include: Skunk Watch 2026 What churn rate means for a Patreon creator Why total membership and revenue can give you an incomplete picture Finding the necessary numbers in Patreon Insights Two methods for calculating churn rate What constitutes a healthy churn rate Why one month of data isn't enough Calculating your average churn rate over time Calculating your retention rate Estimating average subscriber lifetime Calculating average monthly revenue per member Determining the lifetime value of a Patreon backer Why retaining a current member is cheaper than acquiring a new one Using Patreon Autopilot to reduce cancellations Evaluating the quality and value of your Patreon rewards Improving the onboarding experience for new members Welcome messages, digital gifts, and personalized Bonjoro videos Brad's one-week Patreon check-in Helping new backers navigate a complicated archive Using average subscriber lifetime to schedule a retention intervention Brad's 18-month check-in and longtime-backer gift Repackaging older work into valuable digital rewards Rewarding and recognizing your longest-serving supporters Exclusive livestreams, previews, and “inner circle” benefits Calculating an acceptable customer-acquisition cost Evaluating paid advertising with lifetime-value data Tracking whether a comic convention was financially worthwhile Why free webcomics may still be the best customer-acquisition strategy Dave's productivity tip: drawing to Brazilian Carnival music Using a webcomic schedule to force yourself to complete a children's book Why serialized children's-book pages may not satisfy online readers Publishing complete thematic sections instead of individual pages Building a new project into an established comic's schedule The difficulty of building an audience for an independent children's book When a traditional children's-book publisher may be helpful Creative control, editorial notes, and refusing unwanted revisions Breaking publishing rules and trusting your own experience Releasing a finished independent book before seeking wider distribution Why experienced cartoonists may resist redrawing or revising completed work ComicLab LIVE at the National Cartoonists Society Reuben Awards   You get great rewards when you join the ComicLab Community on Patreon$2 — Early access to episodes$5 — Submit a question for possible use on the show AND get the exclusive ProTips podcast. Plus $2-tier rewards.If you'd like a one-on-one consultation about your comic, book it now!Brad Guigar is the creator of Evil Inc and the author of The Webcomics Handbook. He is available for personal consultations. Dave Kellett is the creator of Sheldon and Drive. He is the co-director of the comics documentary, Stripped.

How do you go five years without losing a single client to dissatisfaction? Stephen Glover, owner of Peak Property Management in Richmond, VA (about 1,300 doors), joins me to unpack how he built that reputation and why he fired a 150-unit client on purpose this year.We discuss: (00:01:43) - Stephen's experience with owner churn (00:05:58) - Building a local reputation (00:10:23) - The influence of fitness on business success (00:17:58) - Sponsor - AppFolio FutureConference (00:19:08) - Dealing with things beyond your control (00:26:56) - Challenges, milestones and successes (00:33:57) - Thoughts on conferences as a method of growth (00:35:42) - Sponsor - Enterprise Bank & Trust (00:37:07) - The value of masterminds (00:41:49) - Finding a great #2 (00:43:37) - Promoting from within vs. hiring (00:44:39) - How Stephen is using AI (00:47:51) - Medical office PM (00:50:23) - Parting ways with a massive client (00:58:21) - How to follow Stephen onlineStephen survived a serious motorcycle accident and spent years training with a Navy SEAL community, which shaped how he leads: extreme ownership, even when his team did nothing wrong. We cover why he turned down 4,000+ units to find the right clients, how his VP of Operations took three years to develop from within, and why he's unwinding a medical-office PM experiment.We also get into the real tradeoff of letting go of control, and why passive investors beat hands-on ones as long-term clients.__Learn more & connect with me here:⁠Crane⁠, the private community for property management business owners.⁠My Free PM Newsletter⁠⁠RL Property Management⁠ Learn more and connect with Stephen here: Stephen on LinkedInThe Virginia Investor Podcast:Apple PodcastsYouTubeSpotifyDisclaimer: The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast (more info here: https://www.peterlohmann.com/financial-interest-disclosure ). Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

Your sales process might be the reason your members are leaving.Churn just hit a new high across the car wash industry, and the fix everyone's selling is more sales technology. More pressure at the pay station, more tools, more sign-ups per shift. In this episode, Josh Taylor breaks down why that approach is quietly creating the exact churn operators are trying to fix, and what to do instead.Through three real case studies, you'll see how messaging, incentives, and timing determine whether a member stays for 7 months or 26. You'll learn why a "yes" at the pay station isn't the same as a member who lasts, why voluntary cancellations are rising while failed payments fall, and what an actual retention system looks like from sign-up through renewal.If you're an operator trying to grow membership without watching people cancel out the back, this one's for you.Get the bookWe put the full framework in Five Funnels to Freedom. It's free, just cover shipping: https://optspot.com/request-a-book/ConnectThe Car Wash Growth Playbook is hosted by Josh Taylor, CMO at OptSpot. OptSpot has worked exclusively with car washes for almost a decade, helping operators grow their text clubs, convert retail customers into members, and keep those members far longer than the industry average.Learn more: https://optspot.com#carwash #carwashbusiness #membership #customerretention #carwashmarketing

A publisher with 10% monthly churn loses 70% of its subscribers in a year.In this episode, Pete sits down with Tyler from Newsletter Glue to break down subscriber churn, and where it actually starts. Tyler shares a real case: a publisher with a large subscriber base that grew for six years, then plateaued and started sliding. The cause wasn't pricing or content. They had never sent a single newsletter, not once, in six years.Newsletter engagement is one of the strongest predictors of retention. Subscribers who open newsletters regularly are about twice as likely to still be subscribed 12 months later. Pete lays out six concrete moves publishers can make to close the gap: drip campaigns for niche and news publishers, tracking quiet subscribers, fixing involuntary churn from failed payments, smarter cancel flows, cutting login friction, and pricing levers that reduce renewal pain points.What you'll learn:Why involuntary churn (failed payments) accounts for 20-40% of all churn, and how Stripe's payment intents plus services like ChurnBuster can cut it by 40% or moreHow The Moss Report's 18-email drip series onboards new readers like a course, and how the Wall Street Journal targets 100 days of engagementWhy niche publishers should package a drip series (not a single newsletter), while news publishers should build habit and routine around a fixed send timeHow personalization, like Mexico News Daily's opt-in regional editions, drives the highest engagement ratesWhy tracking "quiet" paid subscribers lets you intervene before they churn, and why archive content often outperforms fresh contentWhy the cancel flow matters: offering pauses, discounts, or downgrades before a subscriber leavesHow removing login friction with automatic login (Flowletter + Newsletter Glue) reduces support tickets and churnWhy monthly vs. annual pricing changes your churn exposure, and how tiered "good, better, best" plans give you a downgrade path instead of a cancellationResources mentioned:Newsletter Glue: newsletterglue.comLeaky Paywall: leakypaywall.comFlowletter: leakypaywall.com/flowletterList Builder: leakypaywall.com/list-builderLeaky Paywall Insights: insights.leakypaywall.comThe Publisher's AI Survival Guide (free): publisherrevenue.com/tool/the-publishers-ai-survival-guide/The Moss Report: themossreport.comMexico News Daily: mexiconewsdaily.comChurnBuster: churnbuster.io

Alisha Esmail has built two very different businesses, and the thread running through both of them is the same. Trust and loyalty. And paying close attention to the people already in your world.That lesson did not come easily. It arrived as an email, at the dinner table, from one of Road Coffee's biggest clients.Subject line: we have decided to go in a different direction.Alisha had no idea it was coming. That moment became the seed of everything she has built since, including Latch AI, a client retention platform designed to catch the quiet signals that a client is drifting before they ever say goodbye.We talked about silent churn, the clients who do not fire you, they just quietly stop renewing. No angry email. No complaint. They simply disappear. And by the time you notice, the relationship is already gone.One of Alisha's beta clients had over $650,000 in missed opportunities sitting on the table in a single quarter. They had no idea.Alisha also introduced me to a phrase I loved: ice cream moments. The small, unexpected gestures that take a client from their head to their heart. We had a genuinely fun disagreement about referrals along the way too.If you run a service business, this conversation will make you look at your client list very differently.Key TakeawaysSilent churn is the most expensive problem most businesses do not know they have. Clients drift first — the signals are there if you are paying attention.Slower response times, less engagement, and going quiet are early warning signs a relationship is cooling. You do not need technology to notice — you need to be present.As AI drives down the cost of services, the relationship you have with existing clients will become your most durable competitive edge.Clients are the heroes of the journey. Build your systems around serving them, not selling to them.Ice cream moments matter. Small, thoughtful gestures are often more powerful than any formal retention program.You can reach Alisha at: alishaesmail@gmail.comOr on LinkedIn at: linkedin.com/in/alisha-esmailIn appreciation for being here, I have some gifts for you:A LinkedIn Checklist for setting up your fully optimized Profile:An opportunity to test drive the Follow Up system I recommend by checking this presentation page - you won't regret it.AND … Don't forget to connect with me on LinkedIn and be eligible for my complimentary LinkedIn profile audit – I do one each month for a lucky listener!Connect with me:http://JanicePorter.comhttps://www.linkedin.com/in/janiceporter/https://www.facebook.com/janiceporter1https://www.instagram.com/socjanice/Thanks for listening!Thanks so much for listening to our podcast! If you enjoyed this episode andthink that others could benefit from listening, please share it using the socialmedia buttons on this page.Do you have some feedback or questions about this episode? Leave a note inthe comment section below!Subscribe to the podcastIf you would like to get automatic updates of new podcast episodes, you cansubscribe to the podcast on Apple Podcasts or your favorite podcast app.Leave us an Apple Podcast reviewRatings and reviews from our listeners are extremely valuable to us andgreatly appreciated. They help our podcast rank higher on Apple, whichexposes our show to more awesome listeners like you. If you have a minute,please leave an honest review on Apple Podcasts.

New data from CreativeX reveals the alarming extent of 'churn and burn' short-termism among advertisers, based on a study of 633,000 ads over two years. Content volume is way up, but media budgets aren't. So what's going on? Anastasia Leng, CEO of CreativeX, joins WARC's David Tiltman to break down the data, examine the most concerning trends, and discuss how brands can turn the ship around.  Guests: Anastasia Leng, CEO, CreativeX Chapters: 00:00 – Fragmentation of creativity and the ‘more with less' challenge 04:12 – From pre-testing to creative auditing at scale 05:18 – Why media and creative must come back together 06:54 – Explaining ‘fewer, bigger, longer, better' 09:19 – From scarcity to abundance: when ‘more content' goes wrong 10:14 – Inside the study: 633k ads, $2bn spend, 143 Fortune 500 brands 12:52 – Content production up 29% in two years 14:01 – Media spend per ad down 15%: weaker support for each asset 15:34 – Short runs: 32 days for direct response ads, 40 days for brand ads 17:28 – Algorithms as creative directors and a crisis of confidence 19:49 – 93% of ads under $10k; 70% under $1k in spend 21:32 – Low-budget ads score 20% lower on creative quality 24:48 – Sub-$10k ads absorbing 30% of a $2bn media budget 32:05 – Three fixes: big ideas, media thresholds, better learning loops 35:29 – ‘Big swings': $100k+ ads run 89 days but get only 18% of spend For 40 years, WARC has been providing the marketing industry with rigorous, unbiased evidence and expert effectiveness guidance. The WARC Podcast publishes a new episode every Tuesday and Thursday. Subscribe to The WARC Podcast here: https://www.warc.com/en/warc-podcastsSign up to daily WARC News for free: https://www.warc.com/en/latestBook a demo: https://www.warc.com/en/subscribe

As Andy Burnham becomes the UK's seventh Prime Minister in a decade, how can he avoid the fate of his predecessors? Hugo Rifkind unpacks the politics of the day with Janice Turner and Seb Payne. Hosted on Acast. See acast.com/privacy for more information.

Vi er tilbage!! Hvordan udvikler software sig fra 1987 til 2026 med en medarbejderstab på godt og vel 20 mand, ét ejerskifte, ét exit til Via Equity og næsten ingen churn samt et skift fra on-prem til cloud? Og hvad fanden er Output Management? Vi er taget endnu en tur til Rungsted for at blive klogere på Output Management - kritisk digital infrastruktur til alle produktionsvirksomheder! Denne gang for at besøge Peter Sørensen, en gæst vi holder meget af og har haft fornøjelsen af også at blive tæsket igennem af på en løbetur efter optagelsen.  Connect med os på LinkedIn: https://www.linkedin.com/in/larshorsbol/  https://www.linkedin.com/in/eskegerup/ 

summary In this episode, Ken Rapp, CEO of Bluestream, shares insights on how AI is transforming customer engagement through product care and ownership. Discover how AI-driven personalized experiences can reduce churn, increase loyalty, and create new job opportunities. key topics AI's impact on customer experience Personalized product care and ownership Churn prediction and customer retention Chapters 00:00 Introduction and Guest Introduction 01:47 Ken Rapp's Journey into AI and Product Care 03:47 Transforming Customer Experience with AI 06:20 Real-World Examples of AI in Customer Support 08:29 AI in Wellness and Consumer Products 10:17 Reducing Churn and Increasing Repeat Sales 10:46 Ken Rapp's Background and Entry into AI 11:58 AI's Role in Wellness and Beauty Products 13:25 Misconceptions and Opportunities in AI 14:21 AI's Impact on Jobs and Skills Needed 17:25 Emerging AI Technologies to Watch 19:02 Predicting Employee Turnover and Customer Behavior 20:06 Skills for Professionals in the AI Era 21:46 Closing Remarks and Resources The AI for Sales Podcast is brought to you by BDR.ai, Nooks.ai, and ZoomInfo—the go-to-market intelligence platform that accelerates revenue growth. Skip the forms and website hunting—Chad will connect you directly with the right person at any of these companies.

In this episode, we provide a short business development update, cover the team dynamics between Maya and THORChain, discuss how to streamline and improve the ADR process, and finish off with a short Moca update.Swap now https://swap.thorchain.org/ THORChain is a decentralized crypto exchange. THORChain is the first and biggest DEX for Bitcoin. You can use any self custody wallet to swap and there's no KYC required.Timestamps:00:00:00 Intro00:02:00 Randy BD update: ShapeShift and Symbiosis00:07:00 Aaluxx breaks down how Maya Protocol and THORChain devs are allocated00:10:00 Some work is shared between protocols00:11:00 Was Maya Protocol affected by the same exploit as THORChain?00:16:00 Learning opportunities from the exploit00:18:00 Aaluxx talks about the moment the exploit happened00:22:00 Version 3.20 will be pushed early — meeting tomorrow00:25:00 Zcash update: Timeline?00:29:00 Eric asks how all the developers coordinate00:32:00 Anyone can contribute to GitLab00:33:00 What did the devs do during the slow moments around Step 5?00:36:00 What can we do to improve the ADR process?00:39:00 ADR system design discussion00:42:00 ADRs should not be gatekept00:43:00 Everyone is working as hard as possible — bandwidth is tight00:44:00 ADR numbers could be granted through Make Relay00:45:00 You do not need an ADR to submit code to GitLab00:47:00 Anything else you'd like to mention, Aaluxx?00:48:00 "I am not a developer" — Aaluxx00:51:00 MOCA going live by next Monday?

Your AI won't rescue you. It reveals you. Chris opens with a personal note, real stories of AI-obsessed bosses, and the question that defines your career: where does AI end and you begin? Chris McAlister goes live every Wednesday at lunch. This week, with The 3% Shift hitting shelves in six days: the personal letter he wrote to his email list about why the ground is moving under leaders, the real-world examples from the "bosses obsessed with AI are making everyone miserable" article, and the thesis the book is built on. New technology, same human heart. The tool that promises to change everything always runs into the same unchanged thing inside us. AI won't rescue you from the leadership work. It will show you exactly what leadership work you've been dodging. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Na rudaí neafaiseacha a thugann ardú croí dóibh seo!

Keith Murphy joins the show from North Carolina while Andy Fales battles Iowa's summer heat as they discuss Trent Condon's departure from KXNO, the never-ending Caitlin Clark discourse, Brendan Sorsby's latest setback, OJ Simpson's legacy, the FIFA World Cup, and all things Fourth of July. Plus, Iowa Fireworks Farm giveaways, Who Won the Weekend, and MORE!

Leeds United defender Pascal Struijk looks to be leaving Elland Road and heading to the south coast to join Brighton. What impact will that have on the summer recruitment? Jonny Buchan, Adam Pope and Kaiser Chiefs' bassist Simon Rix discuss that move and much more.

Political spam texts are flooding phones at scale—and the data shows it's overwhelmingly a Democratic problem, running 3-4X Republican spending on SMS fundraising since 2008. This week breaks down the loopholes that make it legal (peer-to-peer "technology," snowshoeing across thousands of numbers, political speech exemptions) and the burn-and-churn vendor model that profits 7-15% off every dollar raised, no matter how much trust it burns. Plus a look at PACSpam.org, a new tool that lets you paste in a spam text, trace the UTM parameters and ActBlue links back to the vendor and PAC behind it, and log it to a public database. Plus: Giving USA 2025 numbers are in. Total US charitable giving hit a record $617B (a 3% inflation-adjusted bump), bequests jumped 17% signaling the great wealth transfer, and a handful of mega-donors accounted for nearly $18B of $19.2B in mega-gifts.

Political spam texts are flooding phones at scale—and the data shows it’s overwhelmingly a Democratic problem, running 3-4X Republican spending on SMS fundraising since 2008. This week breaks down the loopholes that make it legal (peer-to-peer “technology,” snowshoeing across thousands of numbers, political speech exemptions) and the burn-and-churn vendor model that profits 7-15% off every dollar raised, no matter how much trust it burns. Plus a look at PACSpam.org, a new tool that lets you paste in a spam text, trace the UTM parameters and ActBlue links back to the vendor and PAC behind it, and log it to a public database. Plus: Giving USA 2025 numbers are in. Total US charitable giving hit a record $617B (a 3% inflation-adjusted bump), bequests jumped 17% signaling the great wealth transfer, and a handful of mega-donors accounted for nearly $18B of $19.2B in mega-gifts. -------- NonprofitNewsfeed.com Summary of hundreds of news sources.The post Spam Texts, Scam PACs, and the Burn-and-Churn Fundraising Machine (news) first appeared on Nonprofit News Feed.

SUMMARY: Paul's in the Churn the day after the exciting first performance for Shakespeare the Musical. Matt learns an important lesson about doing double duty with the hair dye. Matt finally takes the kids to see Masters, and we have questions. We talk about separating celebrities' oeuvre from their peccadillos. And a dictionary Scoopardy!The final show for Shakespeare the Musical…Improvised is tonight, 7 pm at the Vegas Theatre Company as part of Las Vegas' Fallout Fringe Festival. Purchase tickets from… https://www.crowdwork.com/e/shakespeare-the-musical

Most brands treat their subscriber portal like a settings page. Turns out, it's actually their highest-risk revenue moment — 70% of subscribers who log in are there to cancel, skip, or bail. Piyush Jain, CEO of Loop Subscriptions, has the data from 1,900+ D2C brands to prove it, and the playbook to stop it.Inside the episode:How OSEA Malibu cut churn from 10% to 5% without offering a single discount — using a free travel kit timed to the exact order where most subscribers were dropping offThe "Mystery Reward" pop-up that intercepts high-intent cancellations in real time — and reduces churn by another 23% for brands using itWhy 20–25% of cancellations happen within days of your upcoming order email — and how Four Sigmatic engineered a 40% save rate on their cancellation flowHow Good Protein drives 25% of total subscription revenue from upsells — and why second-order subscribers are worth 2x more than first-order onesNon-traditional subscription plays for brands outside consumables: from air purifier filter programs to digital membership add-ons—Sponsored by OMG Commerce - go to https://www.omgcommerce.com/contact and request your FREE strategy session today!—Chapters: [00:00] Intro — Mystery Rewards & The Portal Churn Problem[00:22] Show Introduction & Guest Welcome — Piyush Jain of Loop Subscriptions[02:29] Why 70% of Portal Visitors Want to Cancel or Skip[04:09] Case Study: OSEA Malibu Cuts Churn in Half With Gift Rewards[06:59] Mystery Rewards — Gamifying the Portal for High-Risk Subscribers[10:55] Streaks & Loyalty Gamification — The Duolingo-Inspired Approach[14:22] Zero-Day Churn — When Customers Subscribe Just for the Discount[19:43] Cancellation Flows — How FourSigmatic Saves 40% of Cancellations[21:42] Increasing Product Consumption to Reduce Churn[25:03] Second-Order Subscribers — Why They're 2X More Valuable[29:13] Upselling as a Zero-CAC Revenue Channel — The Good Protein Story[34:20] Non-Traditional Subscriptions — Air Purifiers, Shoes & Digital Memberships[39:07] How to Increase Subscription Take Rate on the PDP[42:42] Wrap-Up & How to Connect With Loop Subscriptions—Connect With Brett: LinkedIn: https://www.linkedin.com/in/thebrettcurry/ YouTube: https://www.youtube.com/channel/UCQmbMwBW8LYDfFAqNqlgTGw Website: https://www.omgcommerce.com/ Request a Free Strategy Session: https://www.omgcommerce.com/contactRelevant Links: Piyush's LinkedIn: /piyush-jn/Past guests on eCommerce Evolution include Ezra Firestone, Steve Chou, Drew Sanocki, Jacques Spitzer, Jeremy Horowitz, Ryan Moran, Sean Frank, Andrew Youderian, Ryan McKenzie, Joseph Wilkins, Cody Wittick, Miki Agrawal, Justin Brooke, Nish Samantray, Kurt Elster, John Parkes, Chris Mercer, Rabah Rahil, Bear Handlon, JC Hite, Frederick Vallaeys, Preston Rutherford, Anthony Mink, Bill D'Allessandro, Stephane Colleu, Jeff Oxford, Bryan Porter and more

Book a team workshop: https://bit.ly/4egTU9DIn this episode, Anika Zubair dives deep into the importance of effective churn retrospectives in customer success. She shares practical frameworks, common mistakes, and actionable strategies to turn churn analysis into a revenue-driving process.Connect with Anika Zubair:Website: ⁠https://thecustomersuccesspro.com/⁠LinkedIn:  ⁠https://www.linkedin.com/in/anikazubair/⁠RevUP Academy: ⁠https://thecustomersuccesspro.com/revup⁠Grab our FREE resources here: ⁠https://thecustomersuccesspro.com/resources⁠Want to be our next podcast guest? Apply here: ⁠https://www.thecustomersuccesspro.com/podcast-guest⁠Book Anika as a speaker at your next team event: ⁠https://www.thecustomersuccesspro.com/team-event

Erica discusses the operational hurdles of managing her six-figure dog waste removal business during a seasonal slowdown. She reflects on the tension between scaling her company through administrative tasks, such as developing Standard Operating Procedures (SOPs), and the temptation to return to the field to save on labor costs. Krupin highlights the difficulty of hiring skilled staff for specialized roles like sales while navigating a competitive market and fluctuating client numbers. The episode also touches on her marketing strategies, including the use of YouTube and social media to build a recognizable brand. Throughout she emphasizes the importance of tracking business data and maintaining customer relationships to ensure long-term growth.  Comments and Questions are welcome.   Send to: thescooppodcast22@gmail.com

Birds 365 — Eagles news, analysis, and debate with Zander Krause and John McMullen. John McMullen and Zander Krause unpack the Eagles' roster churn, Joe Tryon-Shoyinka's retirement, Brandon Johnson's surprise cut, and the Brendan Sorsby risk. Subscribe for daily Eagles coverage.Privacy & Opt-Out: https://redcircle.com/privacy

Thanks for watching!!! Email me at: everythingbrawlstarspodcast@gmail.com

Milan from NanoGPT joins Kenton and Denny to discuss his journey from central banking to building a privacy-focused AI platform powered by crypto. They explore NanoGPT's integration with THORChain, the future of AI payments, and why privacy matters in both finance and artificial intelligence. Swap now https://swap.thorchain.org/ THORChain is a decentralized crypto exchange. THORChain is the first and biggest DEX for Bitcoin. You can use any self custody wallet to swap and there's no KYC required.Timestamps:00:00:00 Intro00:03:00 Kenton update, Churn, 3.19.100:04:00 Marketing update, signed an agreement with Sal the Agorist and Mark Edge ASK00:06:00 Every single person watching that show should be using THORChain00:07:00 Milan starts, NanoGPT00:09:00 Milan worked for the central bank00:11:00 The central bank was anti-crypto00:12:00 The central bank wanted a button to stop transactions and KYC and the money issuing to be in their hands00:13:00 Why did you decide to work at a central bank00:16:00 Kenton had a friend that worked with the Bank of Canada00:17:00 Milan did not have a good breakup00:19:00 Milan thought subscriptions for AI models was a terrible idea00:20:00 An early user was Erik Voorhees00:21:00 NanoGPT has grown to include all AI models00:22:00 Claude pulled Fable access for everyone00:23:00 NanoGPT is an AI aggregator, 80 providers00:26:00 NanoGPT is the same price or cheaper00:27:00 Kenya man used Nano for medical questions00:28:00 Neobanks are getting shut down, do you run that risk?00:29:00 Big providers make a loss with subscriptions — many people share a subscription00:31:00 They know what we are doing00:32:00 How do customers choose what AI model to use? Automatic or custom?00:34:00 AutoModel checks what kind of question it is and decides the prompt difficulty00:38:00 Website feature00:42:00 CEX story of getting paused00:43:00 Iranian linkage because of $3200:44:00 THORChain and NanoGPT are a great partnership00:47:00 How did the Kenya man figure out you existed?00:48:00 NanoGPT and Venice are competitors?

The wheels of justice grind slow, but fine. The truth eventually rises to the top. "Truth at last cannot be hidden. Nothing is hidden under the sun." Leonardo da Vinci wrote those words in his notebooks. Thousands of years earlier, Manu arrived at exactly the same place — the sky witnesses, the earth witnesses, the waters witness, and the God within the heart witnesses. There is an anxiety that comes with secrecy — a low-grade unease that will not go away. Whatever is true will find its way through. Raghunath and Kaustubha explore that principle alongside one of the most extraordinary moments in the Srimad Bhagavatam — where the name that the Vedic tradition has been building toward through thousands of verses finally rises to the surface, hidden inside a single Sanskrit word, like butter churned from yogurt. Radha. Churn the practice long enough and the essence always rises. ******************************************************************** LOVE THE PODCAST? WE ARE COMMUNITY SUPPORTED AND WOULD LOVE FOR YOU TO JOIN! Go to https://www.wisdomofthesages.com WATCH ON YOUTUBE: https://youtube.com/@WisdomoftheSages LISTEN ON ITUNES: https://podcasts/apple.com/us/podcast/wisdom-of-the-sages/id1493055485 CONNECT ON FACEBOOK: https://facebook.com/wisdomofthesages108 *********************************************************************

The wheels of justice grind slow, but fine. The truth eventually rises to the top. "Truth at last cannot be hidden. Nothing is hidden under the sun." Leonardo da Vinci wrote those words in his notebooks. Thousands of years earlier, Manu arrived at exactly the same place — the sky witnesses, the earth witnesses, the waters witness, and the God within the heart witnesses. There is an anxiety that comes with secrecy — a low-grade unease that will not go away. Whatever is true will find its way through. Raghunath and Kaustubha explore that principle alongside one of the most extraordinary moments in the Srimad Bhagavatam — where the name that the Vedic tradition has been building toward through thousands of verses finally rises to the surface, hidden inside a single Sanskrit word, like butter churned from yogurt. Radha. Churn the practice long enough and the essence always rises. ******************************************************************** LOVE THE PODCAST? WE ARE COMMUNITY SUPPORTED AND WOULD LOVE FOR YOU TO JOIN! Go to https://www.wisdomofthesages.com WATCH ON YOUTUBE: https://youtube.com/@WisdomoftheSages LISTEN ON ITUNES: https://podcasts/apple.com/us/podcast/wisdom-of-the-sages/id1493055485 CONNECT ON FACEBOOK: https://facebook.com/wisdomofthesages108 *********************************************************************

Many of us become therapists because we care deeply about people, not because we want to spend our days looking at business data. So, it makes sense if tracking metrics feels a little cold, overly analytical, or disconnected from the human side of the work you're doing.But the truth is, good data can actually support you in caring for both your clients and your clinicians more effectively.In this episode, I'm joined by Tory Krone, group practice owner and creator of PracticeVital, to talk about how the right numbers can help us understand what's really happening inside a therapy practice. Together, we explore how tracking things like churn, retention, rebooking, and clinician productivity can move you out of guesswork and into clearer, steadier decision-making.Click here to learn more about PracticeVital — and get $30 off your first month when you sign up using the referral code MoneyN&B ​​Ready to feel more calm and confident about your money? Do you feel confused, ashamed, or uncertain about your finances?Are you craving support to help shift your money mindset and transform your relationship with money?Are you ready to develop the skills and confidence you need to finally take control of your business finances and build a practice that actually takes care of you?If so, I'd love for you to join me for one of my free online workshops, designed specifically for private practice owners who feel stuck—whether it's mindset blocks, avoidance, or the technical side of managing money.In just one hour together, you'll learn practical tools, strategies, and next steps to move forward in your business (and your life) with clarity, intention, and ease.Click here to explore upcoming workshops and save your spot or register to get the replay.Using Data to See Patterns You Can't Feel AloneTherapists are often highly intuitive. That intuition is a beautiful strength in clinical work, but it can only take you so far when you're trying to get clear on client flow, practice performance, or the financial health of your business.By tracking the right numbers, you can begin to notice patterns that might otherwise stay hidden. Churn rates, retention, rebooking patterns, and referral quality offer important information about client fit, onboarding, expectations, and the overall client experience. Data doesn't replace clinical judgment — it supports it.Sometimes small shifts in your practice, such as improving follow-up systems, setting clearer expectations during intake, or matching clients based on fit rather than simply availability, can make a meaningful difference. These practical adjustments can help clients stay engaged long enough to truly benefit from the care they came for.Creating More Stability Through Better Systems Many of the metrics Tory and I discuss are early signals that offer insight as to where a practice may need additional support, more clarity, or a better system before things become truly stressful.(00:04:02) Discovery of PracticeVital software(00:09:38) Tracking clinician productivity(00:10:25) Overly optimistic revenue projections(00:14:40) Introducing financial leadership tools(00:18:50) Analyzing referral quality(00:19:48) Attracting the right audience(00:25:15) Challenges of attracting therapy clients(00:32:24) Creating a safe space for clients(00:36:36) Importance of visually appealing dataStrong Practice Leadership Often Looks Surprisingly PracticalOne thing I really appreciate about this conversation is the reminder that good leadership is not only about vision, warmth, or emotional attunement. It's also about creating reliable systems that help clients stay connected to care and help clinicians do their best work.That might mean normalizing recurring appointments, improving onboarding workflows, watching rebooking patterns, or noticing when a therapist on your team may need more support. Numbers will never tell the whole story of a practice, but they can help you ask better questions. And when you can ask better questions, you can respond to your business with more clarity, compassion, and confidence.About Linzy Bonham:Linzy Bonham is a therapist turned money coach who helps private practice owners and health professionals feel calm, confident, and in control of their finances through her podcast, free workshops and comprehensive programs: Money Skills for Therapists and Money Skills for Group Practice Owners.It all started when she saw her extremely skilled colleagues struggle with the money side of business. Some had even left private practice, or were avoiding starting one, because managing finances was just too stressful.So Linzy set out to support helpers and healers with developing peace of mind about their money. Since so many were never taught money skills, she focuses on the “how” of making the business side of private practice doable — and even super satisfying.Follow Linzy Bonham: About Page: https://moneyskillsfortherapists.com/aboutLinkedIn: https://www.linkedin.com/in/linzybonham/Instagram: https://www.instagram.com/moneyskillsfortherapists/About Tory Krone:Tory Krone is a licensed clinical therapist, group practice owner, and co-founder of PracticeVital. She has spent over a decade owning and operating Proactive Therapy, a multi-clinician group practice in Chicago, where she experienced firsthand the operational and financial complexities of running a sustainable therapy business.A graduate of Duke University and the University of Chicago, Tory brings both clinical depth and analytical rigor to her work with practice leaders. In 2023, after repeatedly encountering how difficult it was for practice owners to access clear, actionable data, she set out to solve the problem for herself—and for the field.What began as an internal dashboard for her own practice evolved into PracticeVital, the first automated analytics platform built specifically for therapy practices. Today, Tory helps over 500+ group practice owners move beyond guesswork, using data to make confident decisions that support growth, sustainability, and values-aligned leadership.Connect with Tory:If you're a group practice owner who feels busy but still unsure about how healthy your practice actually is, check out PracticeVital. It's a platform that gives practice leaders automated visibility into how their practice is performing—from overall practice health to clinician performance, client retention, and revenue trends across sessions and locations. You can learn more at www.practicevital.comEmail: tory@practicevital.comFacebook: https://www.facebook.com/share/g/17AeqeLPeV/Instagram: https://www.instagram.com/practicevital/

Keeping players playing is getting harder as player attention fragments and expectations rise, so understanding churn has become a core live-ops competency. Host Devin Becker sits down with Elad Levy, Founder & CTO of Dive, to break down how churn is defined (and when it's actually “permanent”), the behavioral signals that players are drifting toward the exit, and the underlying causes teams can often address before it's too late. They dig into practical interventions from in-session nudges, to win-back campaigns as well as what reacquisition can realistically accomplish. The conversation wraps with the dumbest reason players quit, the single most important retention move, and a game Elad thinks nails it.We'd like to thank Overwolf for making this episode possible! Whether you're a gamer, creator, or game studio, Overwolf is the ultimate destination for integrating UGC in games! You can check out all Overwolf has to offer at https://www.overwolf.com/.If you like the episode, please help others find us by leaving a 5-star rating or review! And if you have any comments, requests, or feedback shoot us a note at podcast@naavik.co. Watch the episode: YouTube ChannelFor more episodes and details: Podcast WebsiteFree newsletter: Naavik DigestFollow us: Twitter | LinkedIn | Website

In episode 186 of 'On the Whorizon' SWCEO founder and host MelRose Michaels walks through the 5 retention metrics every OnlyFans creator should know how to calculate (churn rate, retention rate, average subscriber lifetime, lifetime value and net revenue retention), exactly where on OnlyFans the data lives, the math for each one using realistic creator numbers, the benchmarks for what's healthy versus what's a flag, and the 3 retention levers that actually move churn.

Send us Fan MailAgencies lose clients when teams miss details, skip updates, and make people chase answers.This video breaks down how  @MyAmazonGuy   builds systems to prevent that, from hiring people without agency experience to onboarding new hires, using SOPs, auditing accounts, training brand managers, and keeping clients updated before they have to ask. It also explains why checklists, team structure, and a 48-hour client communication rule can help agencies stay organized as they grow.Get better sales and grow your brand with  @MyAmazonGuy : https://bit.ly/4jMZtxu#AmazonAgency #AgencyGrowth #ClientCommunication #SOPs #ProjectManagementWant free resources? Dowload our Free Amazon guides here:Amazon Receiving Delay Guide: https://hubs.ly/Q04cdD4c0Amazon Catalog Spring Cleaning: https://hubs.ly/Q046BVfp0Amazon Proft Margin Defense 2026: https://hubs.ly/Q042trRH0Amazon SEO Toolkit 2026: https://bit.ly/4oC2ClTAmazon Seller Strategy Report 2026: https://bit.ly/3YN1RME2026 Ecommerce Website & SEO Readiness Checklist: https://hubs.ly/Q04btghf0Amazon 2026 PPC guide: https://bit.ly/4lF0OYXTimestamps00:00 - Hiring Employees Who Wear Many Hats00:48 - Why Onboarding New Hires Matters01:23 - Building an HR Process for New Employees01:38 - Using Job Sites Instead of Only Referrals02:10 - New Hire Checklist and Tool Setup02:45 - Better Onboarding for Agency Growth03:20 - SOPs and Audits for Client Accounts04:13 - Regular Account Audits and PPC Checks04:54 - Cadence Sheets and KPI Reviews05:28 - Training Teams to Deliver Client Results05:44 - Brand Strategist Playbook for Amazon Accounts07:01 - Using Strategy Across Client Accounts08:18 - High Impact Work for PPC, SEO, and Catalog08:48 - Project Management for Agency Teams09:04 - Team Structure That Helps Agencies Scale09:45 - Dedicated Account Teams and QA Layers10:53 - Client Communication Process11:12 - 48 Hour Client Communication KPI12:09 - CRM Tracking for Client Updates12:45 - Why Clients Leave When They Wonder-----------------------------------------------------------------------------------------Follow us:LinkedIn: https://www.linkedin.com/company/28605816/Instagram: https://www.instagram.com/stevenpopemag/Pinterest: https://www.pinterest.com/myamazonguys/Twitter: https://twitter.com/myamazonguySubscribe to the My Amazon Guy podcast: https://podcast.myamazonguy.comApple Podcast: https://podcasts.apple.com/us/podcast/my-amazon-guy/id1501974229Spotify: https://open.spotify.com/show/4A5ASHGGfr6s4wWNQIqyVwSupport the show

Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Are you still showing up for every function in your business after years because stepping back feels like abandoning what you built? Do you publish content consistently but wonder why it is not moving the needle? Today's featured guest owns a social media agency and built her client roster by getting on stage before she was comfortable doing so. She wrote a book that got her on the stages she wanted, and carved out a niche so specific that it made content marketers uncomfortable. In this conversation, she'll talk about how she landed enterprise clients with zero churn over nine years, what it actually takes to find a real differentiator, and much more. Brooke Sellas is the CEO and founder of B Squared Media, a Michigan-based agency offering social media management, paid media management, and social media customer care. Her social care practice works exclusively with enterprise brands at $5 billion and above in annual revenue, including long-term clients she originally closed nine years ago with zero churn since. She is the author of Conversations That Connect, a book built around the idea that social is a conversation channel, not a content channel. Brooke speaks at major marketing conferences, including Social Media Marketing World and now teaches AI at the University of California. In this episode, we'll discuss: Why your differentiator must be an outcome Being stuck in the Founder Evolution Framework Why hesitation regarding AI will kill your agency Sponsors and Resources This episode is brought to you by Wix Studio: If you're leveling up your team and your client experience, your site builder should keep up too. That's why successful agencies use Wix Studio — built to adapt the way your agency does: AI-powered site mapping, responsive design, flexible workflows, and scalable CMS tools so you spend less on plugins and more on growth. Ready to design faster and smarter? Go to wix.com/studio to get started. How She Built a Client List Enterprise Brands Still Have Not Left Brooke's first two major clients came from a speaking appearance she almost did not take. She hated being on stage but agreed anyway. She closed Brother International and Miele from that first talk, and immediately made speaking her primary lead generation strategy. Nine years later, those clients are still with the agency. That zero churn across the social care practice is the result of a positioning decision made early: social is a revenue channel, not a content channel, and every client relationship is built around proving that. Getting on bigger stages required a longer game. Brooke spent years speaking for free, asked her network exactly how they were getting booked, and eventually took advice to write a book. The book cost around $25,000 to produce and self-publish. It opened stages that had been closed before. Social Media Marketing World followed because the book got in front of the right people and gave the organizer enough confidence to put her on stage. The ROI was not immediate. It compounded across years of bookings, consulting fees, and speaking revenue that now functions as a separate income stream while still generating agency leads. Your Differentiator Has to Be an Outcome, Not a Vibe Brooke is direct about what does not work as positioning. Saying your agency is a people-first agency, that you care more, that you have great culture: none of it separates you in a room where everyone is saying exactly the same thing. She spent years telling content marketers they were wrong, walking into rooms full of people who measured social by follower counts and publishing frequency, and saying the right metric is revenue from social. That took a stance. It made some people uncomfortable, and that discomfort was the signal she was in the right territory. The lesson she draws from her own experience is not that you need to be contrarian for its own sake. It is that your differentiator has to connect directly to a business outcome your client already cares about. Her agency's tagline is Conversation Not Campaign. That is a positioning claim with a revenue argument underneath it. If you cannot articulate what outcome your positioning produces for the client, you do not have a differentiator yet. You have a personality. Where She Is in the Founder Evolution Framework and What It Costs Her Fourteen years into building B Squared, Brooke is somewhere between Architect and CEO and honest about what that means in practice. She still runs most things. She knows it is holding back growth. She also knows that the identity piece is real: when you have built something for over a decade and your name is synonymous with what the agency delivers, stepping out of that role is not just a structural decision. It requires a different relationship with your own sense of contribution. What she articulates clearly is the tension every founder at this stage knows. She does not want to be the bottleneck anymore. She also has not yet handed the systems over to someone who can own them at the level she would. The move at this stage is not to wait until someone earns total trust before stepping back. It is to build the systems, put the right person in charge of them, and let the fender benders happen so the team develops the capability to solve problems without routing everything through the founder. The alternative is staying indispensable in a way that caps everything the agency could become. Stop Hesitating and Treat AI with Curiosity Brooke runs social media and paid media services. She is clear-eyed about what AI is doing to both: content that used to take weeks to produce is now a matter of seconds, and ad copy that required real craft is being generated faster and often better than agency teams can match manually. That is the honest read. The response she chose is not to protect what exists but to figure out where AI creates opportunity she was not positioned to capture before. The Gartner stat she cites is worth repeating: people who use AI to help them sell, sell 3.7 times more than those who do not. Brooke is a speaker, a consultant, and a sales-driven founder. That number is an opening, not a threat. The agencies that are struggling right now are the ones that treated the last two years as a window to observe and decide. The window is closing. Curiosity and willingness to play with new tools before mastery arrives is not optional. It is the trait that has always separated the founders who build something lasting from the ones who stay comfortable until the market moves without them. Do You Want to Transform Your Agency from a Liability to an Asset? Looking to dig deeper into your agency's potential? Check out our Agency Blueprint. Designed for agency owners like you, our Agency Blueprint helps you uncover growth opportunities, tackle obstacles, and craft a customized blueprint for your agency's success.

Most networking advice was built for men and tested on men. It tells you to work the room, collect contacts, and follow up fast. But research across four continents and fifteen years of longitudinal studies shows that women who network like men consistently underperform the women who don't. Networking strategist and two-time author J. Kelly Hoey shares the goods from the landmark study that launched her latest book, The Social Billionaire. Women who reach the top don't just stay plugged into information flows. They build a second, inner circle of like-minded women with diverse networks, and they use three high-impact strategies most women have never been taught: brokering, churn, and visibility. If you've been told to "just get out there and network" and it's never moved the needle for your business, this episode explains why, and gives you the research-backed formula that actually works.In this episode of the She Leads Podcast, Adrienne and Kelly unpack the central finding of her new book, The Social Billionaire: the women who get internships, land roles, and grow businesses past the million-dollar mark run two networks at once. One is the broader information flow everyone else is in. The other is a smaller, intentional inner circle of like-minded women with diverse networks who give real feedback, real introductions, and back-channel advice that moves careers and businesses forward.Adrienne and Kelly get into the three high-impact networking activities women consistently skip: brokering, churn, and visibility. They talk about why "I don't have time to network" usually means defaulting to transactional outreach, and why the kindest thing you can do for someone is to be specific about what you need.To build a strong, healthy business with longevity, you must build your network strategically. Kelly tells us why.Chapters:

In this episode, Steve Moorehead, Vice President of Product, Strategic Planning and Performance Management at Blue Cross Blue Shield of Massachusett, and Marc Pierce, Principal at ECG Management Consultants, discuss why client retention has become a growing challenge for health plans and how organizations can use data-driven insights to identify risk earlier.This episode is sponsored by ECG Management Consultants.

SUMMARY: Author Robin Flinchum visits The Churn to talk about her latest book, "The Redemption of Julia Bulette: Murder, Myth and the Hunt for a Serial Killer in Early Virginia City." Robin explains how justice came forth after the crime, the ongoing stigma that sex workers face despite being productive members of society, and another reason to hate Rush Limbaugh. Also, Paul explains the Comstock Lode, Scoop Mail erupts in Kanchō, and a Scoopardy.Robin Flinchum's book tour for "The Redemption of Julia Bulette: Murder, Myth and the Hunt for a Serial Killer in Early Virginia City" will be at the Nevada State Museum in Las Vegas on May 21 and the Pahrump Valley Museum on May 30. You can purchase Robin's book from The Writer's Block in Las Vegas, at bookshop.org, and direct from Arcadia Press at https://www.arcadiapublishing.com/products/the-redemption-of-julia-bulette-9781467171748/. Robin's other book, "Red Light Women of Death Valley," is also available from both online sources.

I'm pretty sure you've been in this situation: you're in a group setting of consequence and importance. Maybe it's at work, maybe in school, but something is on the line. In that place are people different from you. They're of a different race, ethnicity, gender, sexual orientation, and you begin to worry about how you are being perceived. Are you an individual in everyone's eyes or are they seeing you for the group you represent? Does your behavior match the stereotype that exists for people like you in the eyes of these other folks? Claude Steele, distinguished social psychologist, calls this churn in his new book, Churn: The Tension That Divides Us and How to Overcome It. He says it can have an effect on your mental health, particular in the areas of depression and anxiety. Steele explains the fascinating research and experiments that led him to explore the idea of churn and offers ideas on how to stop feeling it and establish yourself as an individual. Thank you to all our listeners who support the show as monthly members of Maximum Fun. Check out our I'm Glad You're Here and Depresh Mode merchandise at the brand new merch website MaxFunStore.com! Hey, remember, you're part of Depresh Mode and we want to hear what you want to hear about. What guests and issues would you like to have covered in a future episode? Write us at depreshmode@maximumfun.org. Depresh Mode is on BlueSky, Instagram, Substack, and you can join our Preshies Facebook group.  Help is available right away. The National Suicide Prevention Lifeline: 988 or 1-800-273-8255, 1-800-273-TALK Crisis Text Line: Text HOME to 741741. International suicide hotline numbers available here: https://www.opencounseling.com/suicide-hotlines Thanks to everyone who participated in this year's MaxFunDrive! Still want to get in on the action? Follow this link to support this show (and get in on our limited-time keychain sale to benefit the Center for Constitutional Rights): https://maximumfun.org/joindepresh

Dirty Work breaks down the trade of Patrick Bailey to the Cleveland Guardians. We discuss the implications of this deal and how it might impact the team's roster. The boys chat about roster construction and whether the Giants are stuck with their big contracts. See omnystudio.com/listener for privacy information.

SUMMARY: Comedian and magician Nick Diffatte joins us in The Churn! Nick talks about performing in Mad Apple, playing on the road in Jokers of Magic, magician/producer Chris Kenner, Copperfield superfans, and the challenge of Vegas audiences. Matt's prepping swag for his Alaska cruise and learns that ducks don't have sphincters. Also, a Scoopardy.

Meet Dave Raley