Podcasts about Churn

SUMMARY: Paul's in the Churn the day after the exciting first performance for Shakespeare the Musical. Matt learns an important lesson about doing double duty with the hair dye. Matt finally takes the kids to see Masters, and we have questions. We talk about separating celebrities' oeuvre from their peccadillos. And a dictionary Scoopardy!The final show for Shakespeare the Musical…Improvised is tonight, 7 pm at the Vegas Theatre Company as part of Las Vegas' Fallout Fringe Festival. Purchase tickets from… https://www.crowdwork.com/e/shakespeare-the-musical

Most brands treat their subscriber portal like a settings page. Turns out, it's actually their highest-risk revenue moment — 70% of subscribers who log in are there to cancel, skip, or bail. Piyush Jain, CEO of Loop Subscriptions, has the data from 1,900+ D2C brands to prove it, and the playbook to stop it.Inside the episode:How OSEA Malibu cut churn from 10% to 5% without offering a single discount — using a free travel kit timed to the exact order where most subscribers were dropping offThe "Mystery Reward" pop-up that intercepts high-intent cancellations in real time — and reduces churn by another 23% for brands using itWhy 20–25% of cancellations happen within days of your upcoming order email — and how Four Sigmatic engineered a 40% save rate on their cancellation flowHow Good Protein drives 25% of total subscription revenue from upsells — and why second-order subscribers are worth 2x more than first-order onesNon-traditional subscription plays for brands outside consumables: from air purifier filter programs to digital membership add-ons—Sponsored by OMG Commerce - go to https://www.omgcommerce.com/contact and request your FREE strategy session today!—Chapters: [00:00] Intro — Mystery Rewards & The Portal Churn Problem[00:22] Show Introduction & Guest Welcome — Piyush Jain of Loop Subscriptions[02:29] Why 70% of Portal Visitors Want to Cancel or Skip[04:09] Case Study: OSEA Malibu Cuts Churn in Half With Gift Rewards[06:59] Mystery Rewards — Gamifying the Portal for High-Risk Subscribers[10:55] Streaks & Loyalty Gamification — The Duolingo-Inspired Approach[14:22] Zero-Day Churn — When Customers Subscribe Just for the Discount[19:43] Cancellation Flows — How FourSigmatic Saves 40% of Cancellations[21:42] Increasing Product Consumption to Reduce Churn[25:03] Second-Order Subscribers — Why They're 2X More Valuable[29:13] Upselling as a Zero-CAC Revenue Channel — The Good Protein Story[34:20] Non-Traditional Subscriptions — Air Purifiers, Shoes & Digital Memberships[39:07] How to Increase Subscription Take Rate on the PDP[42:42] Wrap-Up & How to Connect With Loop Subscriptions—Connect With Brett: LinkedIn: https://www.linkedin.com/in/thebrettcurry/ YouTube: https://www.youtube.com/channel/UCQmbMwBW8LYDfFAqNqlgTGw Website: https://www.omgcommerce.com/ Request a Free Strategy Session: https://www.omgcommerce.com/contactRelevant Links: Piyush's LinkedIn: /piyush-jn/Past guests on eCommerce Evolution include Ezra Firestone, Steve Chou, Drew Sanocki, Jacques Spitzer, Jeremy Horowitz, Ryan Moran, Sean Frank, Andrew Youderian, Ryan McKenzie, Joseph Wilkins, Cody Wittick, Miki Agrawal, Justin Brooke, Nish Samantray, Kurt Elster, John Parkes, Chris Mercer, Rabah Rahil, Bear Handlon, JC Hite, Frederick Vallaeys, Preston Rutherford, Anthony Mink, Bill D'Allessandro, Stephane Colleu, Jeff Oxford, Bryan Porter and more

Erica discusses the operational hurdles of managing her six-figure dog waste removal business during a seasonal slowdown. She reflects on the tension between scaling her company through administrative tasks, such as developing Standard Operating Procedures (SOPs), and the temptation to return to the field to save on labor costs. Krupin highlights the difficulty of hiring skilled staff for specialized roles like sales while navigating a competitive market and fluctuating client numbers. The episode also touches on her marketing strategies, including the use of YouTube and social media to build a recognizable brand. Throughout she emphasizes the importance of tracking business data and maintaining customer relationships to ensure long-term growth.  Comments and Questions are welcome.   Send to: thescooppodcast22@gmail.com

Wyndham Rewards Earner Premier Card Review | 120K Bonus, 25% Award Discount, $400 Credits & $395 Fee Justin Vacula of the Hurdy Gurdy Travel Podcast is joined by James from the Churn and Burn Podcast to discuss the newly released Wyndham Rewards Earner Premier Card. This new premium Wyndham credit card has a $395 annual fee and offers up to a 120,000-point welcome bonus, with 90,000 Wyndham Rewards points after $6,000 in spend and another 30,000 points after $750 in Wyndham purchases. Justin and James explain how the bonus works, who may be eligible, and whether the card makes sense for travelers who like Wyndham Rewards, casino status matches, and high-value hotel redemptions. They also discuss the card's biggest ongoing benefits, including a 25% discount or rebate on Wyndham award bookings, 30,000 anniversary points, a possible 30,000-point free night certificate after five Wyndham nights, and the potential for Wyndham points to avoid expiration while holding the card. The episode also covers the card's earning rates, including 8X points at Wyndham, 4X on grocery stores, 4X on dining, and 4X on travel, with special attention to the uncapped grocery category. Timestamps 00:00 Podcast Intro Theme 00:32 Wyndham Premier Card Overview 01:26 First Impressions And Barclays 02:54 Welcome Bonus Breakdown 04:32 Core Perks And Rebates 06:51 Earning Rates And Value 07:54 Statement Credits Deep Dive 13:07 Apply Or Pass Decision 16:46 Sponsor Break And Links 19:09 Best Wyndham Redemptions 23:08 Comparisons And Who It Fits 25:43 Listener Question And Business Card 27:27 Status And Caesars Angle 30:03 Wrap Up And Guest Plugs 34:40 Outro And Support The Show —

Birds 365 — Eagles news, analysis, and debate with Zander Krause and John McMullen. John McMullen and Zander Krause unpack the Eagles' roster churn, Joe Tryon-Shoyinka's retirement, Brandon Johnson's surprise cut, and the Brendan Sorsby risk. Subscribe for daily Eagles coverage.Privacy & Opt-Out: https://redcircle.com/privacy

Thanks for watching!!! Email me at: everythingbrawlstarspodcast@gmail.com

Milan from NanoGPT joins Kenton and Denny to discuss his journey from central banking to building a privacy-focused AI platform powered by crypto. They explore NanoGPT's integration with THORChain, the future of AI payments, and why privacy matters in both finance and artificial intelligence. Swap now https://swap.thorchain.org/ THORChain is a decentralized crypto exchange. THORChain is the first and biggest DEX for Bitcoin. You can use any self custody wallet to swap and there's no KYC required.Timestamps:00:00:00 Intro00:03:00 Kenton update, Churn, 3.19.100:04:00 Marketing update, signed an agreement with Sal the Agorist and Mark Edge ASK00:06:00 Every single person watching that show should be using THORChain00:07:00 Milan starts, NanoGPT00:09:00 Milan worked for the central bank00:11:00 The central bank was anti-crypto00:12:00 The central bank wanted a button to stop transactions and KYC and the money issuing to be in their hands00:13:00 Why did you decide to work at a central bank00:16:00 Kenton had a friend that worked with the Bank of Canada00:17:00 Milan did not have a good breakup00:19:00 Milan thought subscriptions for AI models was a terrible idea00:20:00 An early user was Erik Voorhees00:21:00 NanoGPT has grown to include all AI models00:22:00 Claude pulled Fable access for everyone00:23:00 NanoGPT is an AI aggregator, 80 providers00:26:00 NanoGPT is the same price or cheaper00:27:00 Kenya man used Nano for medical questions00:28:00 Neobanks are getting shut down, do you run that risk?00:29:00 Big providers make a loss with subscriptions — many people share a subscription00:31:00 They know what we are doing00:32:00 How do customers choose what AI model to use? Automatic or custom?00:34:00 AutoModel checks what kind of question it is and decides the prompt difficulty00:38:00 Website feature00:42:00 CEX story of getting paused00:43:00 Iranian linkage because of $3200:44:00 THORChain and NanoGPT are a great partnership00:47:00 How did the Kenya man figure out you existed?00:48:00 NanoGPT and Venice are competitors?

In this episode, we provide a marketing update, followed by a brief update on the exploit. We then dive deeper into a couple of bigger topics, such as sectioning and censoring, followed by discussions on the Nakamoto Coefficient and decentralisation.Swap now https://swap.thorchain.org/THORChain is a decentralized crypto exchange. THORChain is the first and biggest DEX for Bitcoin. You can use any self custody wallet to swap and there's no KYC required.Timestamps:00:03:00 Kenton Marketing and Swap Interface Update00:07:00 Chad gives a recovery update00:08:00 KeyVerify has not been functional yet00:10:00 GAIA IBC infinite mint bug was patched00:11:00 KeyVerify is not necessary, but it's nice to be 100% safe00:13:00 Is it a single node holding things up?00:15:00 Ban Mimir discussion00:18:00 Churn-out talk for nodes that are asleep at the wheel00:19:00 How did the ban function work?00:20:00 What if node or nodes could kick out other nodes?00:21:00 The network will only allow 1/3rd to leave at a time00:23:00 Badger protocol was attacked with a script on the website in the past00:24:00 To Chad's knowledge, no one is being slashed00:25:00 3.19.1 is coming today or tomorrow00:27:00 Tuesday or Wednesday should be trading hopefully00:31:00 Claude question from audience: Claude says it sees high risk of sanctions00:32:00 AI psychosis00:34:00 Fear-based content gets traction00:37:00 THORChain cannot be used for money laundering00:39:00 Who will sanction THORChain?00:40:00 Crypto are individual nations with their own governance00:45:00 THORChain could sanction others00:47:00 The current economic system is definitely built to launder money00:48:00 Sanctions are a sign the system is dying00:51:00 Question: What if USDT froze the pools?00:52:00 Smart contracts have been frozen00:55:00 Game theory: If USDT goes crazy with freezing, they could get a bank run01:00:00 Kenton: Positive articles will be coming once things calm down01:00:00 Use tables and lists for better AI SEO—AI loves tables and lists!01:01:00 It's expensive to sponsor content and it doesn't count towards SEO01:03:00 Question: Can't we just ignore the unresponsive nodes?01:04:00 Chad: When doing KeyVerify, we need 100% participation01:05:00 Two forms of cryptography to secure the network? GG20 and DKLS?01:09:00 Engineer in the office vs engineer in the field01:10:00 The simpler a design, the less likely it can be attacked successfully01:13:00 What other things are happening despite the current situation?01:14:00 Zcash may be coming soon! And XMR!!01:15:00 TAO is probably next. Need 3.20 first01:16:00 THORChain is going to give people whiplash by coming back so well!01:18:00 Still talking to Layer 1s and they still want to get listed!01:20:00 POL: Let's make 25%01:27:00 Question: What about burning? Are we getting rid of it?01:31:00 RUNE is a better Bitcoin than Bitcoin01:33:00 The winners will be determined when the crypto market gets proper saturation01:34:00 Value is very subjective01:35:00 Boone tries to correct Kenton's math, Kenton disagrees. NERD FIGHT!!!01:40:00 Chad shares screen about most decentralized blockchain by Nakamoto Coefficient01:46:00 Chad calculates THORChain's Nakamoto Coefficient01:51:00 Deep dive into that calculation01:58:00 Isn't THORChain the most complicated chain?02:02:00 Mythos is out in the open with Fable 5?02:04:00 Huginn is getting a more diverse skill set02:06:00 Possible Serai fixes via AI

The wheels of justice grind slow, but fine. The truth eventually rises to the top. "Truth at last cannot be hidden. Nothing is hidden under the sun." Leonardo da Vinci wrote those words in his notebooks. Thousands of years earlier, Manu arrived at exactly the same place — the sky witnesses, the earth witnesses, the waters witness, and the God within the heart witnesses. There is an anxiety that comes with secrecy — a low-grade unease that will not go away. Whatever is true will find its way through. Raghunath and Kaustubha explore that principle alongside one of the most extraordinary moments in the Srimad Bhagavatam — where the name that the Vedic tradition has been building toward through thousands of verses finally rises to the surface, hidden inside a single Sanskrit word, like butter churned from yogurt. Radha. Churn the practice long enough and the essence always rises. ******************************************************************** LOVE THE PODCAST? WE ARE COMMUNITY SUPPORTED AND WOULD LOVE FOR YOU TO JOIN! Go to https://www.wisdomofthesages.com WATCH ON YOUTUBE: https://youtube.com/@WisdomoftheSages LISTEN ON ITUNES: https://podcasts/apple.com/us/podcast/wisdom-of-the-sages/id1493055485 CONNECT ON FACEBOOK: https://facebook.com/wisdomofthesages108 *********************************************************************

The wheels of justice grind slow, but fine. The truth eventually rises to the top. "Truth at last cannot be hidden. Nothing is hidden under the sun." Leonardo da Vinci wrote those words in his notebooks. Thousands of years earlier, Manu arrived at exactly the same place — the sky witnesses, the earth witnesses, the waters witness, and the God within the heart witnesses. There is an anxiety that comes with secrecy — a low-grade unease that will not go away. Whatever is true will find its way through. Raghunath and Kaustubha explore that principle alongside one of the most extraordinary moments in the Srimad Bhagavatam — where the name that the Vedic tradition has been building toward through thousands of verses finally rises to the surface, hidden inside a single Sanskrit word, like butter churned from yogurt. Radha. Churn the practice long enough and the essence always rises. ******************************************************************** LOVE THE PODCAST? WE ARE COMMUNITY SUPPORTED AND WOULD LOVE FOR YOU TO JOIN! Go to https://www.wisdomofthesages.com WATCH ON YOUTUBE: https://youtube.com/@WisdomoftheSages LISTEN ON ITUNES: https://podcasts/apple.com/us/podcast/wisdom-of-the-sages/id1493055485 CONNECT ON FACEBOOK: https://facebook.com/wisdomofthesages108 *********************************************************************

In today's class, we explore the five prana vayus and the five stages of prana to deepen our practice. The prana vayus are directional flows of energy in the body that guide our breath during asana, pranayama, and meditation:Prana Vayu: Inward energy flow, linked to inhalation and the chest.Apana Vayu: Downward energy flow, associated with elimination and grounding.Samana Vayu: Consolidating energy, connected to digestion and assimilation.Vyana Vayu: Distributes energy, ensuring circulation and coordination.Udana Vayu: Upward flow, related to growth, expression, and insight.The Five Stages of Prana (Activation, Churn, Consolidate, Ignite, Direct) guide us to harness and direct energy for healing and transformation.By focusing on breath, asanas, and intention, we refine our practice and awareness, overcoming obstacles and cultivating inner contentment. Attention and intention help us direct prana toward serenity, joy, and self-realisation, essential for deep transformation and freedom from suffering.To read more and to practice with Zephyr Wildman, click here. To support Zephyr Yoga Podcast, donate here. Hosted on Acast. See acast.com/privacy for more information.

Chez Swan, la croissance vient majoritairement de l'usage plutôt que de la signature de nouveaux deals, même si un nouveau deal reste évidemment un générateur de croissance. Elle vient des transactions, des virements et des cartes que les clients existants génèrent au quotidien. Pour absorber ce volume sans bloquer un seul utilisateur final, il faut un métier rarement raconté en détail : l'Ops Ops, ou "OPS Excellence". Camille Biscay nous ouvre les coulisses de ce poste, où le forecasting des opérations devient le nerf de la guerre d'une fintech d'embedded banking.Camille a un parcours atypique. Bachelor en sciences politiques au Canada, philo, puis marketing chez Germinal et Batch, RevOps chez Pigment, et aujourd'hui pilotage des opérations d'une plateforme bancaire européenne. Avec un autre consultant dans son équipe, elle gère 13 flux d'opérations (transaction monitoring, KYC, customer care, support) et le staffing de plus de 150 personnes au jour près, sur un service délivré en marque blanche à des clients comme Pennylane.Ce que tu vas apprendre dans cet épisode :Pourquoi le forecasting devient critique quand ton business model repose sur les volumes de tes clients (B2B2B), et pas uniquement sur la signature de nouveaux clients, et l'impact que ça a sur la structuration des opérationsComment construire un forecast et une capacity planning ultra précis avec des Excel, en jonglant entre macro (plan de recrutement à 12-18 mois) et micro (planning jour par jour avec le mois de mai en "bête noire" à cause des ponts)Pourquoi Camille n'a pas encore complètement déléguer la création de son forecast à l'IALa conviction forte de Camille sur la posture d'un ops : "L'Ops qui n'a pas de champion en interne est tout seul et n'est pas écouté. Ton impact est zéro, ton évolution, c'est zéro"Notes complètes, ressources et captures de l'épisode : [lien]Chapitres :[00:00:00] Présentation de Camille et de son parcours, de Sciences Po à Ops Ops[00:15:42] Swan, qu'est-ce qu'une plateforme d'embedded banking en B2B2B[00:19:23] Le département opérations chez Swan, 13 queues à piloter[00:27:37] Sélection des clients et avant-vente, préparer la capacité d'onboarding[00:35:57] Construire un forecast à 12-18 mois avec 5% de variance acceptée[00:43:51] BPO, freelances, CDI : le staffing en flexibilité[00:56:32] Construire un modèle de forecast sans tomber dans le perfectionnisme[01:13:15] Pourquoi pas l'IA aujourd'hui[01:17:40] Le conseil clé : trouver des champions en interne, ne pas rester dans son équipeHébergé par Ausha. Visitez ausha.co/politique-de-confidentialite pour plus d'informations.

Many of us become therapists because we care deeply about people, not because we want to spend our days looking at business data. So, it makes sense if tracking metrics feels a little cold, overly analytical, or disconnected from the human side of the work you're doing.But the truth is, good data can actually support you in caring for both your clients and your clinicians more effectively.In this episode, I'm joined by Tory Krone, group practice owner and creator of PracticeVital, to talk about how the right numbers can help us understand what's really happening inside a therapy practice. Together, we explore how tracking things like churn, retention, rebooking, and clinician productivity can move you out of guesswork and into clearer, steadier decision-making.Click here to learn more about PracticeVital — and get $30 off your first month when you sign up using the referral code MoneyN&B ​​Ready to feel more calm and confident about your money? Do you feel confused, ashamed, or uncertain about your finances?Are you craving support to help shift your money mindset and transform your relationship with money?Are you ready to develop the skills and confidence you need to finally take control of your business finances and build a practice that actually takes care of you?If so, I'd love for you to join me for one of my free online workshops, designed specifically for private practice owners who feel stuck—whether it's mindset blocks, avoidance, or the technical side of managing money.In just one hour together, you'll learn practical tools, strategies, and next steps to move forward in your business (and your life) with clarity, intention, and ease.Click here to explore upcoming workshops and save your spot or register to get the replay.Using Data to See Patterns You Can't Feel AloneTherapists are often highly intuitive. That intuition is a beautiful strength in clinical work, but it can only take you so far when you're trying to get clear on client flow, practice performance, or the financial health of your business.By tracking the right numbers, you can begin to notice patterns that might otherwise stay hidden. Churn rates, retention, rebooking patterns, and referral quality offer important information about client fit, onboarding, expectations, and the overall client experience. Data doesn't replace clinical judgment — it supports it.Sometimes small shifts in your practice, such as improving follow-up systems, setting clearer expectations during intake, or matching clients based on fit rather than simply availability, can make a meaningful difference. These practical adjustments can help clients stay engaged long enough to truly benefit from the care they came for.Creating More Stability Through Better Systems Many of the metrics Tory and I discuss are early signals that offer insight as to where a practice may need additional support, more clarity, or a better system before things become truly stressful.(00:04:02) Discovery of PracticeVital software(00:09:38) Tracking clinician productivity(00:10:25) Overly optimistic revenue projections(00:14:40) Introducing financial leadership tools(00:18:50) Analyzing referral quality(00:19:48) Attracting the right audience(00:25:15) Challenges of attracting therapy clients(00:32:24) Creating a safe space for clients(00:36:36) Importance of visually appealing dataStrong Practice Leadership Often Looks Surprisingly PracticalOne thing I really appreciate about this conversation is the reminder that good leadership is not only about vision, warmth, or emotional attunement. It's also about creating reliable systems that help clients stay connected to care and help clinicians do their best work.That might mean normalizing recurring appointments, improving onboarding workflows, watching rebooking patterns, or noticing when a therapist on your team may need more support. Numbers will never tell the whole story of a practice, but they can help you ask better questions. And when you can ask better questions, you can respond to your business with more clarity, compassion, and confidence.About Linzy Bonham:Linzy Bonham is a therapist turned money coach who helps private practice owners and health professionals feel calm, confident, and in control of their finances through her podcast, free workshops and comprehensive programs: Money Skills for Therapists and Money Skills for Group Practice Owners.It all started when she saw her extremely skilled colleagues struggle with the money side of business. Some had even left private practice, or were avoiding starting one, because managing finances was just too stressful.So Linzy set out to support helpers and healers with developing peace of mind about their money. Since so many were never taught money skills, she focuses on the “how” of making the business side of private practice doable — and even super satisfying.Follow Linzy Bonham: About Page: https://moneyskillsfortherapists.com/aboutLinkedIn: https://www.linkedin.com/in/linzybonham/Instagram: https://www.instagram.com/moneyskillsfortherapists/About Tory Krone:Tory Krone is a licensed clinical therapist, group practice owner, and co-founder of PracticeVital. She has spent over a decade owning and operating Proactive Therapy, a multi-clinician group practice in Chicago, where she experienced firsthand the operational and financial complexities of running a sustainable therapy business.A graduate of Duke University and the University of Chicago, Tory brings both clinical depth and analytical rigor to her work with practice leaders. In 2023, after repeatedly encountering how difficult it was for practice owners to access clear, actionable data, she set out to solve the problem for herself—and for the field.What began as an internal dashboard for her own practice evolved into PracticeVital, the first automated analytics platform built specifically for therapy practices. Today, Tory helps over 500+ group practice owners move beyond guesswork, using data to make confident decisions that support growth, sustainability, and values-aligned leadership.Connect with Tory:If you're a group practice owner who feels busy but still unsure about how healthy your practice actually is, check out PracticeVital. It's a platform that gives practice leaders automated visibility into how their practice is performing—from overall practice health to clinician performance, client retention, and revenue trends across sessions and locations. You can learn more at www.practicevital.comEmail: tory@practicevital.comFacebook: https://www.facebook.com/share/g/17AeqeLPeV/Instagram: https://www.instagram.com/practicevital/

Keeping players playing is getting harder as player attention fragments and expectations rise, so understanding churn has become a core live-ops competency. Host Devin Becker sits down with Elad Levy, Founder & CTO of Dive, to break down how churn is defined (and when it's actually “permanent”), the behavioral signals that players are drifting toward the exit, and the underlying causes teams can often address before it's too late. They dig into practical interventions from in-session nudges, to win-back campaigns as well as what reacquisition can realistically accomplish. The conversation wraps with the dumbest reason players quit, the single most important retention move, and a game Elad thinks nails it.We'd like to thank Overwolf for making this episode possible! Whether you're a gamer, creator, or game studio, Overwolf is the ultimate destination for integrating UGC in games! You can check out all Overwolf has to offer at https://www.overwolf.com/.If you like the episode, please help others find us by leaving a 5-star rating or review! And if you have any comments, requests, or feedback shoot us a note at podcast@naavik.co. Watch the episode: YouTube ChannelFor more episodes and details: Podcast WebsiteFree newsletter: Naavik DigestFollow us: Twitter | LinkedIn | Website

Most founders think they have a sales problem. According to Lou Shipley, they usually have a customer understanding problem.Lou is a 3x CEO, Senior Lecturer at Harvard Business School, former CEO of Black Duck Software, and co-author of Unlikely Entrepreneurs.During his time at Black Duck, Lou repositioned the company from open-source compliance to open-source security, quadrupled revenue, and helped lead the company to a $565 million acquisition by Synopsys.In this conversation, we discuss: Why founders should not hand off sales too early  The real purpose of your first 100 customer conversations  How to know if you're solving a painful enough problem  Why competitive markets can be better than new markets  The go-to-market framework that helped scale Black Duck  How to identify product-market fit before building too much  What causes churn and how to spot it before it happens  Why most founders misunderstand scaling a sales team  The reality of AI and what founders should pay attention to  Lessons from six startups, multiple exits, and decades of leadership This is a practical conversation about sales, positioning, product-market fit, scaling teams, and building companies that customers actually want.00:00 Introduction to Lou Shipley and Black Duck Software02:00 The Black Duck acquisition story and repositioning strategy04:30 Why founders should own sales longer than they think09:10 Learning from customers before chasing revenue12:00 Why competitive markets are often better opportunities15:00 The myth of the young founder and why experience matters18:40 Understanding customer pain deeply enough to build a company21:20 Signs you're building a solution nobody truly needs22:45 Building software for yourself vs guessing what customers want25:00 How Lou repositioned Black Duck around security27:30 Managing vs leading as your company scales31:00 Escaping the weeds and thinking like an investor33:10 The sales framework behind Black Duck's growth39:00 Churn, product-market fit, and customer retention43:30 AI, software startups, and what founders should watch51:30 What Lou learned after running multiple companies57:20 The one message every founder needs to hearUnlikely Entrepreneurs: Wins, Losses, and Crucial Lessons on Building Great Companies: https://a.co/d/0fPfhi1D

In episode 186 of 'On the Whorizon' SWCEO founder and host MelRose Michaels walks through the 5 retention metrics every OnlyFans creator should know how to calculate (churn rate, retention rate, average subscriber lifetime, lifetime value and net revenue retention), exactly where on OnlyFans the data lives, the math for each one using realistic creator numbers, the benchmarks for what's healthy versus what's a flag, and the 3 retention levers that actually move churn.

Send us Fan MailAgencies lose clients when teams miss details, skip updates, and make people chase answers.This video breaks down how  @MyAmazonGuy   builds systems to prevent that, from hiring people without agency experience to onboarding new hires, using SOPs, auditing accounts, training brand managers, and keeping clients updated before they have to ask. It also explains why checklists, team structure, and a 48-hour client communication rule can help agencies stay organized as they grow.Get better sales and grow your brand with  @MyAmazonGuy : https://bit.ly/4jMZtxu#AmazonAgency #AgencyGrowth #ClientCommunication #SOPs #ProjectManagementWant free resources? Dowload our Free Amazon guides here:Amazon Receiving Delay Guide: https://hubs.ly/Q04cdD4c0Amazon Catalog Spring Cleaning: https://hubs.ly/Q046BVfp0Amazon Proft Margin Defense 2026: https://hubs.ly/Q042trRH0Amazon SEO Toolkit 2026: https://bit.ly/4oC2ClTAmazon Seller Strategy Report 2026: https://bit.ly/3YN1RME2026 Ecommerce Website & SEO Readiness Checklist: https://hubs.ly/Q04btghf0Amazon 2026 PPC guide: https://bit.ly/4lF0OYXTimestamps00:00 - Hiring Employees Who Wear Many Hats00:48 - Why Onboarding New Hires Matters01:23 - Building an HR Process for New Employees01:38 - Using Job Sites Instead of Only Referrals02:10 - New Hire Checklist and Tool Setup02:45 - Better Onboarding for Agency Growth03:20 - SOPs and Audits for Client Accounts04:13 - Regular Account Audits and PPC Checks04:54 - Cadence Sheets and KPI Reviews05:28 - Training Teams to Deliver Client Results05:44 - Brand Strategist Playbook for Amazon Accounts07:01 - Using Strategy Across Client Accounts08:18 - High Impact Work for PPC, SEO, and Catalog08:48 - Project Management for Agency Teams09:04 - Team Structure That Helps Agencies Scale09:45 - Dedicated Account Teams and QA Layers10:53 - Client Communication Process11:12 - 48 Hour Client Communication KPI12:09 - CRM Tracking for Client Updates12:45 - Why Clients Leave When They Wonder-----------------------------------------------------------------------------------------Follow us:LinkedIn: https://www.linkedin.com/company/28605816/Instagram: https://www.instagram.com/stevenpopemag/Pinterest: https://www.pinterest.com/myamazonguys/Twitter: https://twitter.com/myamazonguySubscribe to the My Amazon Guy podcast: https://podcast.myamazonguy.comApple Podcast: https://podcasts.apple.com/us/podcast/my-amazon-guy/id1501974229Spotify: https://open.spotify.com/show/4A5ASHGGfr6s4wWNQIqyVwSupport the show

This is the final episode of the Revenue Resilience series, and we're closing it out with the two areas that often receive the least attention when organizations assess their revenue health: the client journey and the culture that supports it. I often refer to marketing and sales as peanut butter & jelly. The same goes for client delivery. Your client journey doesn't start at the proposal and end at the contract. It starts before your potential client even knows you exist, and it runs all the way through off-boarding and beyond. The handoff from sales to client delivery? Still sales. Off-boarding a client who's moving on? Still sales. The relationships that generate referrals three years after the work is done? Absolutely still sales. When the culture doesn't reflect that, trust can quietly erode. A client senses that the moment the person who understood them leaves, and is replaced with someone new who starts from scratch. That subtle shift can make clients feel uncertain, leading to non-renewals or fewer referrals over time.  That's the misdiagnosis. Churn gets labeled a service problem when it's actually a culture problem, specifically, a culture that never decided sales was everyone's job. In this episode, I am breaking down where those gaps actually live, what it takes to close them, and why documentation and culture have to work together for any of it to hold. -Dr. Nadia   If you've been quietly wondering whether your revenue is more fragile than it appears, trust that instinct. The Revenue Resilience Diagnostic offers a clear, proactive way to assess and strengthen your revenue stability, with a tailored plan delivered within 72 hours to support your business's growth. Start Your Diagnostic >

Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training Are you still showing up for every function in your business after years because stepping back feels like abandoning what you built? Do you publish content consistently but wonder why it is not moving the needle? Today's featured guest owns a social media agency and built her client roster by getting on stage before she was comfortable doing so. She wrote a book that got her on the stages she wanted, and carved out a niche so specific that it made content marketers uncomfortable. In this conversation, she'll talk about how she landed enterprise clients with zero churn over nine years, what it actually takes to find a real differentiator, and much more. Brooke Sellas is the CEO and founder of B Squared Media, a Michigan-based agency offering social media management, paid media management, and social media customer care. Her social care practice works exclusively with enterprise brands at $5 billion and above in annual revenue, including long-term clients she originally closed nine years ago with zero churn since. She is the author of Conversations That Connect, a book built around the idea that social is a conversation channel, not a content channel. Brooke speaks at major marketing conferences, including Social Media Marketing World and now teaches AI at the University of California. In this episode, we'll discuss: Why your differentiator must be an outcome Being stuck in the Founder Evolution Framework Why hesitation regarding AI will kill your agency Sponsors and Resources This episode is brought to you by Wix Studio: If you're leveling up your team and your client experience, your site builder should keep up too. That's why successful agencies use Wix Studio — built to adapt the way your agency does: AI-powered site mapping, responsive design, flexible workflows, and scalable CMS tools so you spend less on plugins and more on growth. Ready to design faster and smarter? Go to wix.com/studio to get started. How She Built a Client List Enterprise Brands Still Have Not Left Brooke's first two major clients came from a speaking appearance she almost did not take. She hated being on stage but agreed anyway. She closed Brother International and Miele from that first talk, and immediately made speaking her primary lead generation strategy. Nine years later, those clients are still with the agency. That zero churn across the social care practice is the result of a positioning decision made early: social is a revenue channel, not a content channel, and every client relationship is built around proving that. Getting on bigger stages required a longer game. Brooke spent years speaking for free, asked her network exactly how they were getting booked, and eventually took advice to write a book. The book cost around $25,000 to produce and self-publish. It opened stages that had been closed before. Social Media Marketing World followed because the book got in front of the right people and gave the organizer enough confidence to put her on stage. The ROI was not immediate. It compounded across years of bookings, consulting fees, and speaking revenue that now functions as a separate income stream while still generating agency leads. Your Differentiator Has to Be an Outcome, Not a Vibe Brooke is direct about what does not work as positioning. Saying your agency is a people-first agency, that you care more, that you have great culture: none of it separates you in a room where everyone is saying exactly the same thing. She spent years telling content marketers they were wrong, walking into rooms full of people who measured social by follower counts and publishing frequency, and saying the right metric is revenue from social. That took a stance. It made some people uncomfortable, and that discomfort was the signal she was in the right territory. The lesson she draws from her own experience is not that you need to be contrarian for its own sake. It is that your differentiator has to connect directly to a business outcome your client already cares about. Her agency's tagline is Conversation Not Campaign. That is a positioning claim with a revenue argument underneath it. If you cannot articulate what outcome your positioning produces for the client, you do not have a differentiator yet. You have a personality. Where She Is in the Founder Evolution Framework and What It Costs Her Fourteen years into building B Squared, Brooke is somewhere between Architect and CEO and honest about what that means in practice. She still runs most things. She knows it is holding back growth. She also knows that the identity piece is real: when you have built something for over a decade and your name is synonymous with what the agency delivers, stepping out of that role is not just a structural decision. It requires a different relationship with your own sense of contribution. What she articulates clearly is the tension every founder at this stage knows. She does not want to be the bottleneck anymore. She also has not yet handed the systems over to someone who can own them at the level she would. The move at this stage is not to wait until someone earns total trust before stepping back. It is to build the systems, put the right person in charge of them, and let the fender benders happen so the team develops the capability to solve problems without routing everything through the founder. The alternative is staying indispensable in a way that caps everything the agency could become. Stop Hesitating and Treat AI with Curiosity Brooke runs social media and paid media services. She is clear-eyed about what AI is doing to both: content that used to take weeks to produce is now a matter of seconds, and ad copy that required real craft is being generated faster and often better than agency teams can match manually. That is the honest read. The response she chose is not to protect what exists but to figure out where AI creates opportunity she was not positioned to capture before. The Gartner stat she cites is worth repeating: people who use AI to help them sell, sell 3.7 times more than those who do not. Brooke is a speaker, a consultant, and a sales-driven founder. That number is an opening, not a threat. The agencies that are struggling right now are the ones that treated the last two years as a window to observe and decide. The window is closing. Curiosity and willingness to play with new tools before mastery arrives is not optional. It is the trait that has always separated the founders who build something lasting from the ones who stay comfortable until the market moves without them. Do You Want to Transform Your Agency from a Liability to an Asset? Looking to dig deeper into your agency's potential? Check out our Agency Blueprint. Designed for agency owners like you, our Agency Blueprint helps you uncover growth opportunities, tackle obstacles, and craft a customized blueprint for your agency's success.

Most networking advice was built for men and tested on men. It tells you to work the room, collect contacts, and follow up fast. But research across four continents and fifteen years of longitudinal studies shows that women who network like men consistently underperform the women who don't. Networking strategist and two-time author J. Kelly Hoey shares the goods from the landmark study that launched her latest book, The Social Billionaire. Women who reach the top don't just stay plugged into information flows. They build a second, inner circle of like-minded women with diverse networks, and they use three high-impact strategies most women have never been taught: brokering, churn, and visibility. If you've been told to "just get out there and network" and it's never moved the needle for your business, this episode explains why, and gives you the research-backed formula that actually works.In this episode of the She Leads Podcast, Adrienne and Kelly unpack the central finding of her new book, The Social Billionaire: the women who get internships, land roles, and grow businesses past the million-dollar mark run two networks at once. One is the broader information flow everyone else is in. The other is a smaller, intentional inner circle of like-minded women with diverse networks who give real feedback, real introductions, and back-channel advice that moves careers and businesses forward.Adrienne and Kelly get into the three high-impact networking activities women consistently skip: brokering, churn, and visibility. They talk about why "I don't have time to network" usually means defaulting to transactional outreach, and why the kindest thing you can do for someone is to be specific about what you need.To build a strong, healthy business with longevity, you must build your network strategically. Kelly tells us why.Chapters:

Alex Atkins is the VP of Growth and Operations at Sturdy.ai, an AI-powered customer intelligence platform that turns customer conversations across emails, chats, tickets, and calls into actionable insights for B2B teams. Drawing on a background in psychology, communications, marketing, business analytics, and growth, Alex helps teams better understand churn signals, retention risks, and expansion opportunities so they can act faster and more intelligently. In this episode… Customer churn is one of the most significant challenges in business, yet so many teams fail to pinpoint the exact reasons behind it. With all the data available, why do teams still miss the warning signs until it's too late? With experience spanning growth, operations, analytics, and customer intelligence, Alex Atkins brings a data-driven perspective to why teams often miss churn signals. He says the key to understanding churn lies in connecting the dots between seemingly disconnected signals. Alex points out that while teams often focus on isolated factors, churn is rarely caused by one issue. Instead, it's usually a combination of small, overlooked signals, like underutilization, executive changes, slow responses, or product confusion, that build over time. When teams miss those patterns, they end up reacting too late and lose retention opportunities that could have been saved with the right insights. In this episode of the Revenue Engine Podcast, Alex Gluz is joined by Alex Atkins, VP of Growth and Operations at Sturdy.ai, to discuss why customer churn is often misunderstood. Alex shares insights on why traditional health scores and NPS often miss the mark, how signal combinations can predict churn before it happens, and why dashboards are not enough without ownership and action. He also talks about how real-time customer intelligence can transform growth strategies, retention efforts, and expansion opportunities.

Most of the organizations I work with are obsessed with the top of the funnel. Ads, SEO, social media, the next campaign, the next traffic spike. The marketing team has dashboards full of acquisition metrics, and the design team usually gets drafted in to support that effort. New landing pages, better hero sections, smoother sign-up flows. That's all fine as far as it goes. I've written an entire email course on campaign landing pages because I genuinely believe most of them are leaking conversions like a colander. But it does mean something important keeps getting ignored. Most organizations have no cohesive strategy at all for retention and upselling. They pour effort into getting the customer through the door, then more or less forget about them once they're inside. The numbers nobody is acting on This is strange when you stop and think about it. The economics of retention have been well known for years. Acquiring a new customer typically costs around five times more than keeping an existing one. Cross-selling or upselling to an existing customer costs roughly 24% of what it takes to win the same revenue from a new one. You don't need to convince someone who's already bought from you. You just have to not screw it up. Retention falls between the cracks So why does retention keep slipping through? In my experience, it's because nobody really owns it. Every other part of the customer journey has a clear home. Acquisition belongs to marketing. Onboarding sometimes sits with product. Support lives in customer success. Renewals end up with sales. Retention falls into the gaps between all of them, which is a polite way of saying it falls on the floor. A real opportunity for UX This is where I think UX has a genuine opportunity. Not just to help with retention, but to own it. To plant our flag and say this is our patch. I know that sounds like more work for a profession that's already stretched thin. But hear me out. UX has a chronic problem with how it's perceived inside organizations. We're seen as the people who make screens look nice. Helpful, but not strategic. The reason for that perception is partly our own fault. We've spent years talking about users when senior leaders are thinking about revenue. We've reported back on usability scores when the board is looking at MRR and churn. Nobody at the top of an organization wakes up worrying about whether the user's mental model matches the interface. They worry about lifetime customer value. They worry about monthly recurring revenue. They worry, sometimes very loudly, about churn going in the wrong direction. And yet plenty of businesses worry about those numbers without ever actively tracking them. Nobody is responsible for measuring them, so they sit in the background as a vague anxiety rather than a managed metric. If the UX team picked up that responsibility, and started tying our work to those numbers, our standing inside the business would change dramatically. We'd stop being the screen-prettifying team and start being the team that protects revenue. That's a very different conversation to have with a CFO. Why retention is a UX problem in disguise The other reason retention is such a good fit for UX is that the levers are largely ours already. Customers usually leave because something in the experience disappointed them. They couldn't find what they needed. The product didn't deliver what they expected. Support was a maze. The onboarding fizzled out before the value clicked. Every one of those is a UX problem dressed up as a business problem. The same goes for upselling. Customers buy more from companies that have nurtured them properly, where the experience has built trust over time. You can't bolt that on with a clever email campaign three months in. It has to be designed.

In this episode, Steve Moorehead, Vice President of Product, Strategic Planning and Performance Management at Blue Cross Blue Shield of Massachusett, and Marc Pierce, Principal at ECG Management Consultants, discuss why client retention has become a growing challenge for health plans and how organizations can use data-driven insights to identify risk earlier.This episode is sponsored by ECG Management Consultants.

In this episode, Steve Moorehead, Vice President of Product, Strategic Planning and Performance Management at Blue Cross Blue Shield of Massachusett, and Marc Pierce, Principal at ECG Management Consultants, discuss why client retention has become a growing challenge for health plans and how organizations can use data-driven insights to identify risk earlier.This episode is sponsored by ECG Management Consultants.

SUMMARY: Author Robin Flinchum visits The Churn to talk about her latest book, "The Redemption of Julia Bulette: Murder, Myth and the Hunt for a Serial Killer in Early Virginia City." Robin explains how justice came forth after the crime, the ongoing stigma that sex workers face despite being productive members of society, and another reason to hate Rush Limbaugh. Also, Paul explains the Comstock Lode, Scoop Mail erupts in Kanchō, and a Scoopardy.Robin Flinchum's book tour for "The Redemption of Julia Bulette: Murder, Myth and the Hunt for a Serial Killer in Early Virginia City" will be at the Nevada State Museum in Las Vegas on May 21 and the Pahrump Valley Museum on May 30. You can purchase Robin's book from The Writer's Block in Las Vegas, at bookshop.org, and direct from Arcadia Press at https://www.arcadiapublishing.com/products/the-redemption-of-julia-bulette-9781467171748/. Robin's other book, "Red Light Women of Death Valley," is also available from both online sources.

I'm pretty sure you've been in this situation: you're in a group setting of consequence and importance. Maybe it's at work, maybe in school, but something is on the line. In that place are people different from you. They're of a different race, ethnicity, gender, sexual orientation, and you begin to worry about how you are being perceived. Are you an individual in everyone's eyes or are they seeing you for the group you represent? Does your behavior match the stereotype that exists for people like you in the eyes of these other folks? Claude Steele, distinguished social psychologist, calls this churn in his new book, Churn: The Tension That Divides Us and How to Overcome It. He says it can have an effect on your mental health, particular in the areas of depression and anxiety. Steele explains the fascinating research and experiments that led him to explore the idea of churn and offers ideas on how to stop feeling it and establish yourself as an individual. Thank you to all our listeners who support the show as monthly members of Maximum Fun. Check out our I'm Glad You're Here and Depresh Mode merchandise at the brand new merch website MaxFunStore.com! Hey, remember, you're part of Depresh Mode and we want to hear what you want to hear about. What guests and issues would you like to have covered in a future episode? Write us at depreshmode@maximumfun.org. Depresh Mode is on BlueSky, Instagram, Substack, and you can join our Preshies Facebook group.  Help is available right away. The National Suicide Prevention Lifeline: 988 or 1-800-273-8255, 1-800-273-TALK Crisis Text Line: Text HOME to 741741. International suicide hotline numbers available here: https://www.opencounseling.com/suicide-hotlines Thanks to everyone who participated in this year's MaxFunDrive! Still want to get in on the action? Follow this link to support this show (and get in on our limited-time keychain sale to benefit the Center for Constitutional Rights): https://maximumfun.org/joindepresh

Dirty Work breaks down the trade of Patrick Bailey to the Cleveland Guardians. We discuss the implications of this deal and how it might impact the team's roster. The boys chat about roster construction and whether the Giants are stuck with their big contracts. See omnystudio.com/listener for privacy information.

Dirty Work breaks down the trade of Patrick Bailey to the Cleveland Guardians. We discuss the implications of this deal and how it might impact the team's roster. The boys chat about roster construction and whether the Giants are stuck with their big contracts. See omnystudio.com/listener for privacy information.

In today's Tech3 from Moneycontrol, Zepto gets SEBI approval for its IPO and eyes a raise of up to $1 billion. Swiggy narrows losses while Urban Company's aggressive InstaHelp expansion widens its burn. We also track leadership churn at Z47 and Fashinza, India's push for sovereign hosting of Anthropic's Claude Mythos AI model, and Kissht's stock market debut.

SUMMARY: Comedian and magician Nick Diffatte joins us in The Churn! Nick talks about performing in Mad Apple, playing on the road in Jokers of Magic, magician/producer Chris Kenner, Copperfield superfans, and the challenge of Vegas audiences. Matt's prepping swag for his Alaska cruise and learns that ducks don't have sphincters. Also, a Scoopardy.

Heading to Vegas this May? Join Josh at Pulse 2026 and come say hi—your oversized fluorescent daiquiri is on him. No catch.Grab your ticket at gainsightpulse.com and use code UNCHURNED for a special rate.Rob Edmondson, CCO at Ironclad - an AI contracting platform - brings a military-grade operating philosophy to customer outcomes: mission first, people always.In this episode, he breaks down what happened when his team used AI to predict churn — and why the results blew up their assumptions about what "good adoption" actually looks like.Rob reveals how down-market customers who adopted AI features too early actually churned more, why enterprise renewal patterns look nothing like daily usage. He also gets honest about the governance-vs-freedom tension every leader is navigating with AI tools right now.---Timestamps0:00 - Preview & introduction1:40 - Meet Rob Edmondson, CCO of Ironclad4:01 - Rob's career origin story5:03 - "Mission first, people always" - leadership from the military9:15 - How Rob enables a people-first culture across his teams11:05 - Using AI internally to predict churn & the surprising findings14:22 - Building a four-stage maturity model from churn prediction data16:35 - The AI vibe check: governance vs. freedom balancing act20:20 - Can you mandate AI usage? 21:57 - Tying every AI agent to an OKR22:40 - Ironclad's OKRs & Driving AI feature adoption---What You'll Learn- How Ironclad built an AI model that predicts churn six months out- The difference between enterprise and SMB "digital signatures" of healthy customers- How to build a four-stage customer maturity model with measurable adoption gates- Why Rob ties CSM compensation to stage-progression KPIs, not activity metrics- What "mission first, people always" means when translated from the military to SaaS- How Ironclad balances AI governance with giving teams freedom to experiment- What an AI roadmap looks like when every agent is tied to an OKR---Want the playbook, not just the conversation? Subscribe for deep-dive, actionable breakdowns from every episode at unchurned.substack.com.---Where to Find the GuestRob Edmondson: https://www.linkedin.com/in/redmondson/---Where to Find Josh:LinkedIn: https://www.linkedin.com/in/jschachter/Unchurned Substack: https://unchurned.substack.com/

In this 250th episode of the flagship PsychSessions series, Garth interviews Claude Steele from Stanford University in Stanford, CA. Claude recaps "Whistling Vivaldi" as the story of how stereotype threat emerged in his research and describes "churn" as the psychological vigilance and uncertainty people feel in important, diverse settings where they may be judged through stereotypes. He explains how stereotype threat can impair performance when stakes are high and discusses experiments showing that Black students trusted critical feedback most when it conveyed high standards and confidence in their ability to meet them. He critiques some diversity trainings for heightening identity threat and argues for building trust and "beloved community," emphasizing that those with more power should offer trust first. He also shares brief autobiographical reflections on early college experiences and influential teachers. [Note. Portions of the show notes were generated by Descript AI.]  

Welcome back to the Alt Goes Mainstream podcast.We were live from iCapital Connect's conference in Phoenix, where we sat down with some of the industry's leaders across asset management and wealth management.Hartley Rogers is a pioneer in private markets. He is the Executive Co-Chairman of Hamilton Lane, where he plays a significant role in investing and client relationship activities, as well as in strategic and organizational development. He is a Member of the Investment Committees and is the Chairman of the Board of Directors. Prior to joining Hamilton Lane in 2003, Hartley was a Managing Director in the private equity fund management areas at Morgan Stanley and at Credit Suisse. He started his career on Wall Street in 1981.This was a thoroughly fascinating conversation. Hartley's wealth of knowledge made for a nuanced discussion that married the evolution of the business of asset management with why and how product structure innovation has unfolded as it has in private markets. We also dove into an area that is Hartley's passion: venture and the innovation economy.We covered:Hamilton Lane's evolution scaling from 50 people in a single office to 800 people across 22 offices.The transformation from investment consulting into a solutions provider and asset manager for investors.The importance of data, tools, access, and portfolio construction to manage the increasing complexity of private markets.How will the wealth channel invest in private markets?The misconceptions of evergreens being “ATMs.”What is the “special sauce” in constructing an evergreen portfolio?How secondaries can help feed the evergreen fund engine.What defines a manager's edge.What private markets strategies excite Hartley.I'm really excited to share this conversation with you all, as it's equal parts invigorating and informative.Thanks Hartley for sharing your wisdom, expertise, and passion about private markets.Show Notes00:00 Hamilton Lane -Then and Now03:55 Hartley's Origin Story04:39 Hamilton Lane's Consulting Roots04:57 From Consulting to OCIO Partner05:15 Scaling Changed the Job06:53 Why Clients Still Need Help07:15 Trillions in Private Markets07:44 Mega-Managers and Complements08:56 Finding Smaller Manager Alpha09:20 Middle Market Opportunity09:47 Why Companies Stay Private10:56 Churn and New Entrants11:17 GP Skillset Has Expanded11:51 From Leverage to Operations12:02 Data Transforms Underwriting12:43 Hamilton Lane Data Advantage13:33 Secondaries and Evergreen Rise14:04 Evergreen Design and Liquidity14:40 Why The Wealth Channel Prefers Evergreens15:41 Evergreen Diversification Needs16:47 Allocating Core vs Satellite18:44 Evergreens Evolve Like ETFs34:27 ClosingA Word from Our Sponsor, UltimusThis episode of Alt Goes Mainstream is brought to you by Ultimus, the full-service fund administrator and transfer agent powering asset managers in private and public markets. As alts go mainstream, you need real expertise to handle complex fund structures, connect with key distribution partners, and handle sophisticated compliance, reporting, and transparency demands.That's Ultimus: high-tech, high-touch solutions for over 450 clients and 2,500 funds with $775B in assets under administration. Backed by an expert team of over 1,200 employees, they place client service at the core of their business, helping you navigate complexity during your fund structuring or launch and then supporting you through every stage of growth. Whether you're already in the market or thinking about entering private wealth, you can trust their team's deep expertise in retail alternatives to help you reach your goals.Learn more at ultimusfundsolutions.com or email info@ultimusfundsolutions.com.We thank Ultimus for their support of alts going mainstream.Hamilton Lane Disclaimer: The views expressed herein are those of the speaker as of the date of recording and are subject to change. This content is for informational and educational purposes only and does not constitute investment advice, an offer to sell, or a solicitation of an offer to buy any security or investment product.

Meet Dave Raley

Claude Steele is an American social psychologist and professor at Stanford University. Claude is best known for his research on stereotype threat, the idea that people can underperform when they fear confirming negative stereotypes about their group. Claude introduces the concept of "churn,"and how trust acts as a powerful antidote to divisiveness and stereotypes, offering pathways to a more integrated society.read Claude's new book Churn: The Tension That Divides Us and How to Overcome ItKeep up to date with Peter on SubstackKeep up to date with Kasia!Producer: Rachel BarrettSpecial Thanks to Maia Iva Hosted on Acast. See acast.com/privacy for more information.

This week, we explore the invisible boundaries that shape our work, our relationships, and our own sense of what's possible. We open with the story of the four-minute mile: for nine years, no one could break it—until Roger Bannister did, and the floodgates opened. What changed? Not the runners' bodies, but their sense of possibility. This episode is about those frames we rarely question—the ones that quietly dictate how high we reach and what doors we see as closed.We're joined by Tom Rath, bestselling author of What's the Point?, who shares practical ways to bring purpose and curiosity into daily routines. He challenges the myth that purpose is something lofty or rare, arguing instead for small, conscious actions that compound over time. We also talk with Dr. Claude Steele, social psychologist and author of Churn, who uncovers the hidden cognitive cost of navigating difference—and the power of trust and curiosity in building genuine connection.This episode is for leaders and ambitious people who want more than surface-level inspiration. We unpack the non-obvious, often-unspoken barriers to creative impact, and offer mindsets and tactics to do our best work in a world of uncertainty and change.Five Key LearningsPossibility follows perception: The true barrier is rarely our capability; it's the mental frames we accept as facts, often inherited from others or from outdated stories about what's realistic.Purpose is built, not found: Purpose isn't a grand concept reserved for a chosen few—it's a practical orientation, shaped by the daily question: “What's the point?” and, more specifically, “Who do I help?”Exposure gaps limit potential: Most of us only ever glimpse a fraction of what's really possible in our careers or lives. Deliberately widening that aperture—seeking out new experiences and perspectives—creates new options.Difference comes with cognitive overhead: Navigating diverse teams or situations requires extra energy—what Dr. Claude Steele calls “churn.” That bandwidth tax is real, but understanding it is the first step in reducing its effect.Trust is the antidote to churn: Building trust—through curiosity rather than defensiveness—turns anxiety into opportunity. Leaning into difference, rather than simply managing it, can unlock creative and relational breakthroughs.Get full interviews and bonus content for free! Just join the list at DailyCreativePlus.com.Mentioned in this episode:To listen to the full interviews from today's episode, as well as receive bonus content and deep dive insights from the episode, visit DailyCreativePlus.com and join Daily Creative+.The Brave Habit is available nowMy new book will help you make bravery a habit in your life, your leadership, and your work. Discover how to develop the two qualities that lead to brave action: Optimistic Vision and Agency. Buy The Brave Habit wherever books are sold, or learn more at TheBraveHabit.com.

Tá oibrithe deonacha á lorg i gCorca Dhuibhne le tacú le grúpaí óige a rith sa dúthaigh.

SaaStr 851: The Agents, Episode 002. Managing 20+ AI Agents: Lazy Agents, Stealth Churn & the Death of 60% Solutions In Episode 2 of The Agents, Amelia Lerutte, Chief AI Officer at SaaStr, and Jason Lemkin, Founder and CEO of SaaStr, share the trials, tribulations, victories, and minor defeats of managing 20+ AI agents in production. With three humans and 20+ AI agents now driving more revenue and output than SaaStr did with 20+ FTEs in 2020, this weekly series goes deep on what's actually working, breaking, and changing in the agentic era. This week's episode covers: 00:00 Welcome to The Agents Episode 2 01:00 Lazy Agents: How an AI agent silently deleted Amelia's session from the SaaStr Annual top 10 06:30 When agents blame the API: agentic accountability and the need for daily QA 09:00 The 60% Solution Problem: Why HubSpot's new AEO tool failed and got vibe coded better in 10 minutes 14:00 Figma Make vs. Replit, Lovable, and v0: Why no one will pay for "good enough" AI products 17:30 Classic Figma is now Grandpa Software: Production breakdowns and why Illustrator's agent is winning 21:00 Stealth Churn in Canva, ChatGPT, and beyond: The hidden metric every leader needs to watch 27:00 Why Claude Cowork created lock-in and killed ChatGPT usage for Amelia 30:00 Forward Deployed Engineers vs. Self-Serve: Why FDE light is the answer for SMB AI deployments 36:00 Vector breaks the agent freeze: How a 15-minute CEO-led deployment won SaaStr's business 40:00 The Agent API Test: Which APIs work best with AI agents (Salesforce wins, Marketo fails) 46:00 Resend, 11 Labs, and OpenRouter: The new gold standard for agent-friendly APIs 50:00 The Marketo collapse: When your marketing automation platform can't honor unsubscribes 55:00 Building an AI VP of Finance: Why collections is the next agent frontier at SaaStr 1:00:00 SaaStr Annual 2026 is three weeks away: May 12-14 in the SF Bay Area Topics covered: AI agents, agent management, lazy agents, stealth churn, vibe coding, Replit, Lovable, v0, Figma Make, HubSpot AEO, Claude Cowork, forward deployed engineers, FDE, self-serve AI, Vector, Salesforce, Marketo, Resend, 11 Labs, agent APIs, AI VP of Finance, collections automation, SaaStr Annual 2026 SaaStr Annual 2026 | May 12-14 | Come learn how to build, deploy, and manage AI agents from the leaders at Salesforce, Replit, Vercel, Cloudflare, and more. Register at saastr.ai Subscribe for weekly episodes of The Agents and the SaaStr Podcast. #AIAgents #SaaS #SaaStr #AgenticAI #VibeCoding

Simphonic Highlights “SIM – The Nerve Center of Operations in the Age of AI,” Revealing Hidden Drivers of Telecom Churn, Podcast, More than 40% of negative subscriber experiences never show up in traditional network-side metrics @Doug Green “Over 40% of negative subscriber experiences are completely invisible to traditional network metrics.” In a recent Technology Reseller News podcast, I spoke with Chris Drake, CEO of Simphonic, about a critical blind spot in how telecom operators measure subscriber experience—and why it's directly tied to churn. At the center of the discussion is new research by Chetan Sharma, CEO of Chetan Sharma Consulting, titled “SIM – The Nerve Center of Operations in the Age of AI,” which analyzed thousands of real-world mobile interactions across North America. The findings are clear: more than 40% of negative subscriber experiences never show up in traditional network-side metrics. Even more important, the majority of these undetected issues occur in the environments that matter most—at home and at work—where customers ultimately decide whether to stay with or leave their carrier. New research by Chetan Sharma, CEO of Chetan Sharma Consulting, titled “SIM – The Nerve Center of Operations in the Age of AI,” which analyzed thousands of real-world mobile interactions across North America. The findings: more than 40% of negative subscriber experiences never show up in traditional network-side metrics. Drake explained that traditional network monitoring tools focus on infrastructure performance—signal strength, latency, and uptime—but fail to capture the real-world user experience at the device level. This creates a disconnect where operators believe service is performing well, while customers are silently encountering problems. That gap is where churn begins. The report reframes the role of the SIM. No longer just an authentication tool, the SIM is emerging as a distributed intelligence layer—what the research describes as the “nerve center” of operations—capable of capturing device-side quality of experience (QoE) and delivering what the user actually experiences in real time. This SIM-based intelligence provides visibility into issues that network tools cannot detect, including application performance, indoor coverage challenges, and repeated service instability that erodes trust over time. For operators, the implication is significant. Network KPIs alone are no longer sufficient to understand or manage customer experience. To reduce churn and improve service quality, carriers must incorporate device-side intelligence that reflects lived experience, not just network intent. As Drake emphasized, this shift is not just about better analytics—it's about protecting revenue. Operators who fail to detect and address these hidden issues risk losing customers without ever understanding why. Learn more: https://simphonic.com/ Report: https://simphonic.com/request-report/ Press Release: https://wp.me/p2Q636-Ouj

Anthropic veröffentlicht Claude Opus 4.7 mit deutlichen Fortschritten bei Agentic-Coding, Reasoning und Financial Analysis. Heavy-User werden zunehmend auf Token-basierte Abrechnung umgestellt. Investoren wollen bei $800 Mrd. in Anthropic investieren – mehr als doppelt so viel wie die letzte Bewertung. OpenAI stellt sein Werbemodell von CPM auf CPC um, nachdem die Budgets der ersten Advertiser kaum ausgegeben werden. Amazon kauft den Telko-Anbieter Globalstar für sein Satelliten-Projekt Leo und beschleunigt mit Project Houdini den modularen Data-Center-Bau. Apple schickt sein Siri-Team ins Coding-Bootcamp. Trade Republic stellt 1000 externe Kundenservice-Mitarbeiter ein. SumUp plant einen IPO in London bei $10 Mrd. Bewertung. Das Pentagon verhandelt heimlich mit Anthropic über Zugang zu Mythos. Der Saudi-PIF zieht sich aus Liv Golf und Al-Hilal zurück. Snap entlässt 1000 Mitarbeiter. ASML leidet unter China-Exportrestriktionen, TSMC steigert den Gewinn um 60%. Netflix-Gründer Reed Hastings tritt nach 25 Jahren ab. Allbirds pivotiert vom Schuhhersteller zum GPU-Service. Unterstütze unseren Podcast und entdecke die Angebote unserer Werbepartner auf ⁠⁠⁠⁠⁠⁠doppelgaenger.io/werbung⁠⁠⁠⁠⁠⁠. Vielen Dank!  Philipp Glöckler und Philipp Klöckner sprechen heute über: (00:00:00) Claude Opus 4.7 & Token-Pricing (00:09:48) OpenAI: Rabatte gegen Churn & von CPM auf CPC (00:22:01) Amazon kauft Globalstar, Project Houdini (00:28:41) Apple schickt Siri-Team ins Bootcamp (00:35:05) Trade Republic: 1000 Leute für Support (00:40:25) SumUp plant IPO in London (00:42:42) Saudi PIF zieht sich aus Sport zurück (00:51:41) Earnings: ASML, TSMC, Netflix (00:57:20) Pentagon verhandelt heimlich mit Anthropic (00:59:50) Allbirds pivotiert zu GPU-Service Shownotes Anthropic Opus 4.7 veröffentlicht - heise.de Anthropic stellt auf nutzungsbasierte Abrechnung um - theinformation.com Anthropic: Investoren bieten bei $800 Mrd. - bloomberg.com OpenAI plant neues Pricing für ChatGPT-Ads - theinformation.com OpenAI releases new cyber security model - ft.com Amazon kauft Globalstar - reuters.com Amazon Project Houdini: Modulare Data Center - businessinsider.com Data centre delays - ft.com Apple schickt Siri-Team ins Coding-Bootcamp - theinformation.com Trade Republic: 1.000 Leute für Kundenservice - finanz-szene.de SumUp plant IPO in London - bloomberg.com Liv Golf: Unsicherheit bei Saudi-Finanzierung - nbcnews.com PIF verkauft Al-Hilal-Anteil - peinsights.substack.com Hastings verlässt Netflix-Vorstand - techcrunch.com Pentagon will Anthropic Mythos für nationale Sicherheit - axios.com Allbirds - ft.com Trade Republic Kundenservice-Ankündigung - linkedin.com

Join the FREE Masterclass: https://bit.ly/4mqqgCuIn this episode of the Customer Success Pro Podcast, Julie Fox, Director of Digital and Scaled Customer Success at Highland, shares insights on transforming customer success from reactive to proactive, data-driven revenue forecasting, and building scalable digital CS programs. She discusses signals for early churn detection, effective use of behavioral data, and strategies for scaling customer success efforts.Connect with Anika Zubair:Website: ⁠⁠https://thecustomersuccesspro.com/⁠⁠LinkedIn:  ⁠⁠https://www.linkedin.com/in/anikazubair/⁠⁠RevUP Academy: ⁠⁠https://thecustomersuccesspro.com/revup⁠⁠Julie Fox Linkedin: https://www.linkedin.com/in/julie-fox-1b05395a/Grab our FREE resources here: ⁠⁠https://thecustomersuccesspro.com/resources⁠⁠Want to be our next podcast guest? Apply here: ⁠⁠https://www.thecustomersuccesspro.com/podcast-guest⁠⁠Book Anika as a speaker at your next team event: ⁠⁠https://www.thecustomersuccesspro.com/team-event

What if the most valuable investment you could make isn't in your business, but in the people around it? In this episode, Lyndsay Dowd shares how nearly 30 years in sales and leadership, including 23 decorated years at IBM, led her to found Heartbeat for Hire, a consultancy helping executives build cultures that actually drive results. She didn't take the easy route to get there. She got fired six months after leaving IBM, sat with the shame of it for a month, and then asked herself three questions that changed everything. Today Lyndsay coaches C-suite executives, delivers bold keynotes, hosts a top 2.5% globally ranked podcast, and runs a live leadership show on LinkedIn. Her message is simple but radical: the best leadership tool you have is your humanity. Lyndsay shares how one unexpected LinkedIn connection led to a Harvard lecture, a Times Square billboard, and a personal board of advisors that keeps her grounded as an entrepreneur.   [00:03:40] The IBM Years, the Exit, and the Firing That Changed Everything Spent 23 of her 25 corporate years climbing the ranks at IBM, leading broken and first-of-a-kind businesses Left for a new opportunity and was fired just six months later, a total shock for someone known as the person you call to do the hard stuff I sat with shame for a full month before asking: what am I good at, what do I love, and how can I help people the most? Those three questions led to the founding of Heartbeat for Hire [00:05:40] What Heartbeat for Hire Does Coaches individual leaders and C-suites on modern leadership Delivers keynotes, has published two books, hosts a top-ranked podcast and a live LinkedIn show Also runs LinkedIn and storytelling workshops for executives [00:06:00] What Inspires Her: The Gap Between Bad and Great Leaders When she asks a room who has had a bad leader, a hundred percent of hands go up instantly Far fewer hands rise when she asks who has had a great leader Her mission: show the world what good leadership looks and feels like Good leadership is not complicated; it is small behavioral changes in language and awareness [00:09:00] Client Impact: Humanizing the CFO-Turned-CEO Worked with a CEO who admitted: I think people respect my work, but I don't think they like me Coached her to welcome every new employee publicly on LinkedIn, a seven-second action with an outsized impact Taught her to speak about her company the way she would over cocktails, not in boardroom monotone Core lesson: introduce the personal; leaders no longer need to separate work identity from human identity [00:14:20] Power Skills: Why Trust Is Your Currency Rejects the term "soft skills" and calls them power skills instead Trust is the foundational currency of leadership; fracturing it in front of others reverberates far and wide Safe spaces unlock inspiration, risk-taking, and people's best work How a leader handles failure, their own and their team's, is just as important as how they celebrate wins [00:16:00] The Relationship That Changed Everything: Scott McGregor and the Outlier Project Noticed one man kept showing up across all her LinkedIn connections and set up a coffee chat; that man was Scott McGregor His community, the Outlier Project, brings together roughly 800 entrepreneurs, veterans, athletes, and leaders choosing to live extraordinary lives Has since brought over 70 people into the community herself [00:17:00] What the Outlier Project Unlocked Opportunities flowed from the community: a Harvard lecture, a Times Square billboard, and appearances on over 100 podcasts Her entire personal board of advisors is made up of Outliers, the people she calls when she doubts herself The community solved the loneliness of entrepreneurship when family and friends couldn't understand what she was building Members share best practices on podcasting and speaking, and get direct access to legends like Guy Kawasaki every week [00:19:40] The Mavericks and Hustlers: Her Most Memorable Leadership Moment A leader who promoted her twice asked: how do you want to run the business? And meant it She took that autonomy back to her team and launched a storytelling program: explain what you sell with zero jargon, as if speaking to a retired school teacher The first story sparked immediate collaboration, with salespeople realizing they had solutions their clients were already asking for The program grew to 500 attendees per call, and that team still calls her years later to talk about it [00:24:20] Lead with Heart Because Results Depend on It Leadership done well isn't about feeling good; it's about generating results Her storytelling team crushed their numbers quarter after quarter because they had trust and psychological safety Churn-and-burn leadership signals to your team that burnout is expected, and they will follow your model Simple reminder: take a breath before reacting, and always lead with heart   KEY QUOTES "I don't call them soft skills. I call them power skills. Creating trust and creating psychological safety is a power skill, and the best leaders understand that trust is your currency." — Lyndsay Dowd "When you become somebody's leader, you become the topic of dinner conversation. So you better be thinking about every move you make." — Lyndsay Dowd "If you wanna 10x your results, start leading with heart. That's the big difference maker." — Lyndsay Dowd CONNECT WITH LYNDSAY DOWD

Send us Fan MailGary brings you more music from across the world, and pays tribute to an old friend.PlaylistRoss Miller with Chloe's Passion, Angus J McNeill and The Raft Race from The RokeStrathclyde Police Pipe Band with Miss Alison MacLean of Grogarry, Archie McNab, Stuck in the Middle, Stepping Out, Song for Sally, Aspen Bank Strathspey, Aspen Bank Reel, The Chieftain's and Gordon's Jig from World Pipe Band Championships 2004 Rory Campbell with Pasadoble from Intrepid Mike Cusack with The Braes of Castle Grant, Lady Louden and Miss Proud from the Glenfiddich Piping Championship 1990 Seudan with Willie Cameron's, Mary Weep for Me No More and Fingal's Weeping from Seudan Tommy Martin and Michelle O'Brien with The Four Courts and John Kelly's from Cobblestone Sessions  Hugh MacDiarmid's Haircut with Hag at the Churn, Lark in the Morning, Scarce of Tatties, Old Hag You Have Killed Me, Hag at the Churn and Lark in the Morning from Airs From Your Elbow      Support the show

Order signed by Additional Chief Secretary Sudhir Rajpal takes immediate effect; postings span State Crime Branch, police headquarters and vigilance wing.

SUMMARY: Matt and Jacob are recording together in the same place, which begs the question of what version of The Churn they're in. Jacob has exciting news about Spadoni and runs afoul of Fremont Street security. Matt overcomes a past shortcoming with a t-shirt. Plus, Al the Pizza Man gives us a business update and a Scoopardy.

In this episode, I take a deep dive into one of the most debated topics in the membership world: why member lifetime value is actually more important than focusing solely on churn rates.I share my insights on reframing how we look at member retention and challenge the idea that churn makes the membership model less viable than courses or other digital products.Whether you're struggling to boost retention or just questioning your business model, this episode is packed with practical advice and a fresh perspective on what really impacts your bottom line.Get ready for a mindset shift that could transform how you approach your membership strategy!In this episode:Why is member lifetime value a more valuable metric to track than churn rate in a membership business?How should membership owners reframe their thinking when faced with member cancellations and natural churn?What's the real financial impact of churn compared to other business models like selling courses or client services?In practical terms, what steps can owners take to improve the overall value of each member rather than just fighting churn numbers?Thank You For ListeningI really appreciate you choosing us and for supporting the podcast.What's your next step?If you haven't launched your membership yet, I've made my signature Membership Roadmap Course completely FREE, walking you through exactly how to get set up for success!Already have a membership and looking to grow and scale? Join me inside Membership Academy where I'll help you take your membership to the next level.And if you found this episode valuable, I'd be eternally grateful if you would leave an honest review and rating for the show. They're extremely helpful when it comes to reaching our audience, and I read each and every one!Key Quotes & Takeaways:"If a member only stays for X months, then what's the point? Usually that's followed by, I might as well do X. So why would I run a membership? Because if members are only going to end up canceling after 10 months, then I might as well just sell online courses.""We debunk the whole myth that industry average churn rate is 3 months, and we actually debunk the idea of industry average at all. Now, if you had to pin it down and you absolutely had to give a thumb in the air industry average, it's more like 8 or 9 months.""If you get exactly the same amount of sales of a $500 course, the end result financially is still the same. Each sale of that course to you is worth $500 for the lifetime of your relationship with that person who buys the course. In the same way that the lifetime value of every individual person who joins your membership, that's $50 a month, 10% churn rate, is $500.""Churn rate is merely a factor in determining the end point after which you get no more money from that person. So when you use that definition, courses have a churn rate. It's just that churn rate is instantaneous because you get no more money from the sale of that course after the initial sale goes through. So it has a 100% churn rate."

If you're adopting AI quickly but revenue isn't increasing, the issue might not be your tools; it may be your roadmap. In this episode of Sharkpreneur, Seth Greene interviews Apryl Syed, CEO of ApetureCodex, who led three product lines at Sage and later worked on conversion strategies with enterprise brands through Bloomreach, including clients like Staples, Gap, Neiman Marcus, and Williams-Sonoma. She explains how to build an AI-enabled growth roadmap that combines people and automation, enhances the customer journey from “trial to wow,” and delivers measurable revenue growth without copying what everyone else is doing. Key Takeaways:→ Using the same AI as everyone else produces the same results.→ Some team members excel in rapid change, while others find it challenging. → Identifying where customers reach the “wow” moment helps you eliminate friction in the user journey. → After refining the product journey, improve ad targeting, then optimize landing pages and message-match. → Higher leader volume doesn't matter if the process and onboarding can't convert and retain the right customers. Apryl Syed is the CEO of ApertureCodex, a growth and innovation consultancy based in the San Francisco Bay Area. As founder, she helps technical founders see their businesses from multiple perspectives—enhancing sales, marketing, customer success, fundraising, and leadership—so they can bridge the gap between technical skills and business knowledge and grow sustainably. Previously at Sage, Apryl managed three product lines with full P&L responsibility, including sales, support, customer success, marketing, product direction, and development, and led the NPS program across Sage North America. She later led Marketing and Customer Success at Blytheco (Sage's largest U.S. partner), launched the Bellwether business magazine, developed sales onboarding, and coached teams to close million-dollar deals for manufacturers and distributors. At Bloomreach, she collaborated with enterprise brands like Staples, Neiman Marcus, and Gap to improve digital commerce performance. She also publishes Think Like a CEO and The Founder's Edge. Connect With Apryl:Website: https://www.apeturecodex.com/ Instagram: https://www.instagram.com/aprylsyedcoach/LinkedIn: https://www.linkedin.com/in/aprylsyed/

Will Miami make it into the NCAA Tournament? Also, how did Live Nation get away with this? We preview the USA vs Canada game at the World Baseball Classic, discuss Fortnite raising prices, and lots more!