Podcasts about Churn

Harry the Gorillagician visits The Churn, but first Matt needs to walk the extra mile for the kids. Harry comes from a debut performance on "Fool Us," gets into his Matt-like experience with "America's Got Talent," and gives Piff the Magic Dragon pause for concern at their first meeting. Plus a Scoopardy. For more gorilla magic, go to gorillagician.com!

James Fox of FutureSox sits down and talks about finding bright spots on a team with a dim outlook.  Will the inevitable roster turnover that is coming be limited to easy decisions or will Chris Getz make some tough ones too? The catching situation is examined by James and Ed while the Sox Nerd gives you a history lesson on White Sox catchers...and sausage.  Chris Lanuti and Ed Siebert sit at his 9-foot homemade oak bar in a basement on the South Side of Chicago to discuss their favorite team - The Chicago White Sox in a podcast "For Fans, By Fans!" Listen. Subscribe. Share. Video version now available on YouTube! Call 708-459-8406 and leave your comments and questions for the next episode! SUBSCRIBE NOW​ on Apple Podcasts, Spotify, everywhere podcasts can be found and always at SoxInTheBasement.com!

On the podcast, I talk with Dan about estimating the ROI of product changes before building them, calculating your subscription app's growth ceiling, and why you shouldn't make assumptions about what is and isn't working in other apps.Top Takeaways:

In this Technology Reseller News podcast, Doug Green sits down with Sean Casey, SVP of Product Management at CSG, to discuss how AI can help communications service providers (CSPs) overcome one of their most persistent challenges: churn. With competition fierce, CSPs need to prioritize retention over acquisition and realize that keeping customers is just as valuable as enticing new users. According to Casey, many are turning to AI to help support the effort. We all know that AI tools can power chatbots and other service touchpoints to varying degrees of success. In fact, more than 8 in 10 CSP customers actually prefer to use AI in customer service over speaking with a human representative in at least one channel, according to a recent CSG survey. However, Casey says that's just the beginning. AI solutions are also helping organizations: Identify customers at risk of churn before they switch providers. Engage with customers more meaningfully to improve trust, relationships and issue resolution. Improve billing processes to boost on-time payments and satisfaction. Get ahead of changes, disruptions and more to stave off confusion and frustration before it occurs. Tune in to hear why Casey believes that AI – when applied correctly – is the technology that will define telecoms' next era, helping CSPs increase lifetime value, grow loyalty and decrease costs while providing customers with the effortless experiences they are looking for. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. To learn more, visit csgi.com.

This week is hosted by Philippa, Katie & Quentin.A short midweek round up of The Archers SO FAR focusing on Sunday, Monday & Tuesday episodes up to 8/4/25.You can also watch this on YOUTUBE: https://www.youtube.com/@AllAboutTheArchers-vv8jz/videosYou can support us on PATREON: https://www.patreon.com/AllAboutTheArchersOr you can BUY US A COFFEE here: buymeacoffee.com/allaboutthearchersYou can buy our MERCH here: https://www.redbubble.com/people/aboutthearchers/shopDo join our FACEBOOK Group: https://www.facebook.com/groups/1127587031446013/ We are on INSTAGRAM: https://www.instagram.com/aboutthearchersWe are on BLUESKY: https://bsky.app/profile/allaboutthearchers.bsky.socialWe are on THREADS: https://www.threads.net/@aboutthearchersWe are on TIKTOK: https://www.tiktok.com/@allaboutthearchers?_t=8gmqKVCW3HM&_r=1AmbridgeBBCRadio4#Brookfield #TheArchers #AllAboutTheArchers #radio4 #bbcradio #bbcradio4 #ambridge #soapopera #borchester #bridgefarm #podcast Hosted on Acast. See acast.com/privacy for more information.

Adam Aurand spent nearly a decade of his life stuck in a loop: emergency rooms, psychiatric hospitals, jails, prison, and the streets in and around Seattle. During that time, he picked up diagnoses of schizophrenia, bipolar disorder, and schizoaffective disorder. He also used opioids and methamphetamine.Aurand's life is an example of what happens to many people who experience psychosis in the US: a perpetual shuffle from one place to the next for visits lasting hours or days or weeks, none of them leading to longer-lasting support.This week on Reveal, reporters who made the podcast Lost Patients, by KUOW and the Seattle Times, try to answer a question: Why do America's systems for treating serious mental illness break down in this way? The answer took them from the present-day streets of Seattle to decades into America's past.You can find Lost Patients wherever you get your podcasts:NPR: https://www.npr.org/podcasts/510377/lost-patientsApple Podcasts: https://podcasts.apple.com/us/podcast/lost-patients/id1733735613 Spotify: https://open.spotify.com/show/1avleoc5U4DA7U37GFPzIH This is an update of an episode that originally aired in July 2024.  Support Reveal's journalism at Revealnews.org/donatenow Subscribe to our weekly newsletter to get the scoop on new episodes at Revealnews.org/weekly Instagram Take our listener survey Learn about your ad choices: dovetail.prx.org/ad-choices

Ishan Mukherjee is the Co-Founder/CEO of Rox, a Sequoia-backed AI-powered sales productivity platform. Before Rox, he was the Chief Growth Officer at New Relic where he scaled the self-serve business from $0-$100M in ARR. Prior to New Relic, Ishan founded Pixie Labs (acq by New Relic). Before that he led product at Siri Knowledge Graph at Apple, Lattice Data (acquired by Apple), Premise Data, and Amazon Robotics. Ishan was also an early engineer in Kiva (acquired by Amazon) where he joined after graduating from MIT. In Today's Episode We Discuss: 04:50 Biggest Lessons Scaling New Relic's PLG to $100M in ARR 05:59 How to Do PLG and Enterprise at the Same Time 07:00 How to do Content in a PLG World 08:50 Performance Marketing or Organic Content: What Works for PLG 10:27 Why You Should Stop Marketing at Events 11:47 Why SEM is a Cartel 14:15 Why Unpaid Design Partners are BS 17:17 How AI Changes the World of Enterprise Sales: Commit-Based vs. Usage-Based  20:49 How to do Sales Compensation Plans 24:44 How to Ramp New Sales Reps 25:03 The Impact of AI on Sales Research 29:18 How to do Deep Customer Research in an AI World 35:56 Changing Spending Patterns in SaaS 41:41 Retention and Churn in Enterprise AI 43:31 The Future of Sales Teams with AI 44:45 Hiring and Scaling Sales Teams 54:28 Quickfire    

In this episode, I am joined by Wolfgang Croskey, Co-Founder of Crane. We discuss:(00:00:00) - Intro(00:01:10) - Crane applications(0:03:53) - Is AI a threat?(00:09:38) - AI tools available in the marketplace(00:22:24) - Phones and Phone Systems(00:31:02) - Crane(00:42:27) - Churn data and dashboard visualizations(00:53:41) - 2025 PM conferencesLearn more & connect with me here:⁠Crane⁠, the private community for property management business owners.⁠My Free PM Newsletter⁠⁠RL Property Management⁠Learn more and connect with Wolfgang here: Wolfgang on LinkedInWolfgang on X Links to tools mentioned on this episode:Crane — https://www.joincrane.coZapier — https://zapier.comCalendly — https://calendly.comJotform — https://www.jotform.comAuto-GPT — https://github.com/Torantulino/Auto-GPTAutoGen — https://microsoft.github.io/autogenMicrosoft Copilot — https://copilot.microsoft.comGrok — https://grok.comSmith.ai — https://smith.aiShowMojo — https://www.showmojo.comAppFolio — https://www.appfolio.comBuildium — https://www.buildium.comNotion — https://www.notion.soTenant Turner — https://www.tenantturner.comRingCentral — https://www.ringcentral.comZoom — https://zoom.usGoogle Looker Studio — https://lookerstudio.google.com The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

Antenna's CEO shares insights on the firm's latest SVOD research, including churn stabilization, re-subscribers, growth in ad-supported plans, the role of live, and more.

Today on the show, we have Fran Brzyski, CEO and co-founder of Hark, a platform that helps brands build loyalty and achieve efficient growth through customer-generated content.In this episode, Fran shares insights into transforming customer feedback by leveraging the power of video and audio. He discusses the importance of capturing customer intent, the challenges of shifting from traditional feedback methods, and how to drive engagement by making feedback actionable.We also dive into strategies for integrating feedback across departments, using customer stories to fuel growth, and the future of human interaction in an AI-driven world.Mentioned ResourcesLinkedInHarkChurn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

In this episode, CJ sits down with John Connolly, Managing Director at Spectrum Equity, to explore the evolution of consumer investing. They discuss how investor sentiment toward consumer companies has shifted over the past 15 years and why traditional SaaS metrics like net dollar retention (NDR) don't always apply in this space. John explains what signals indicate a strong consumer business, whether brand or product wins in the long run, and how consumer companies have adapted their monetization strategies over the last decade. Plus, John shares the story behind Spectrum Equity's investment in Teachers Pay Teachers and the craziest thing he's ever done to land a deal.If you're looking for an ERP, head to NetSuite: https://netsuite.com/metrics and get the CFO's Guide to AI and Machine Learning.—SPONSORS:Subscript is a modern billing and revenue recognition platform designed for SaaS finance teams that need flexibility and accuracy. From automated invoicing and dunning to compliant, transparent revenue recognition and real-time analytics, Subscript eliminates manual work, reduces errors, and gives you a single source of truth for all your financial data. Book a free demo at subscript.com.Rippling Spend is a spend management solution that handles your entire company's spending in one unified system. It enables you to bring your corporate cards, expense management, bill pay, and more into one place to achieve real-time visibility and uniquely granular control with automated policy controls across every type of spend. Get a demo to see how much time your org would save at rippling.com/metrics.Vanta's trust management platform takes the manual work out of your security and compliance process and replaces it with continuous automation. Over 9000 businesses use it to automate compliance needs across over 35 frameworks like SOC 2 and ISO 27001. Centralize security workflows, complete questionnaires up to five times faster, and proactively manage vendor risk. For a limited time, get $1,000 off of Vanta at vanta.com/metrics.Tropic is an intelligent spend management solution that consolidates your spend data and processes into one unified offering, enabling insights and decisive action. From spotting hidden optimization opportunities to automating painful procurement workflows and giving you the best market data to turn vendor negotiations in your favor, Tropic combines smart insights with real human expertise to keep you ahead of the curve. Visit tropicapp.io/mostlymetrics to learn how.NetSuite provides financial software for all your business needs. More than 40,000 companies have already upgraded to NetSuite, gaining visibility and control over their financials, inventory, HR, eCommerce, and more. If you're looking for an ERP platform ✅, head to NetSuite https://netsuite.com/metrics and get the CFO's Guide to AI and Machine Learning.Planful is a financial performance management platform designed to streamline financial tasks for businesses. It helps with budgeting, closing the books, and financial reporting, all on a cloud-based platform. By improving the efficiency and accuracy of these processes, Planful allows businesses to make better financial decisions. Find out more at www.planful.com/metrics.—FOLLOW US ON X:@cjgustafson222 (CJ)—TIMESTAMPS:(00:00) Preview and Intro(02:32) Sponsor – Subscript | Rippling Spend | Vanta(06:04) The Evolution of Investing and Defensibility(08:50) Cooling Investor Appetite for Consumer Businesses(10:13) Efficiency Metrics for Consumer Businesses(12:24) How To Navigate Retention and Churn(14:12) Sponsor – Tropic | NetSuite | Planful(17:47) When Churn Is Necessary(19:15) Increasing TAM in Consumer Businesses(21:13) The Most Important Metric: Funnel Health(24:08) Celebrity Partnerships as a Competitive Mode(25:05) Why Brand Is Even More Important in B2C Than B2B(26:25) The Strongest Brands John Has Invested In(28:23) Changes in How Companies Monetize Over the Past Decade(29:52) Using the Supply Side To Bring You Demand(34:02) How COVID-19 Wreaked Havoc on Consumer Trends(38:11) Evaluating Consumer Businesses(39:04) The Craziest Thing John Has Done To Win a Deal(40:56) How To Pitch to Bootstrapped Founders(43:00) The Revolutionary Teachers Pay Teachers Marketplace(46:18) Wrap Get full access to Mostly metrics at www.mostlymetrics.com/subscribe

#updateai #customersuccess #saas #businessIn this episode of the Unchurned podcast, we are joined by our dynamic duo of experts, James Sanders (AI Implementation Strategist) and Michelle Carter (Customer Success Innovation Lead). From automated call summaries and sentiment analysis to predictive analytics and personalized customer experiences, James and Michelle will guide us through the current trends and future possibilities of AI.They discuss the burgeoning interest in specialized AI tools for customer success and delve into various applications—such as conversation intelligence, chatbots, and predictive health scoring—that are reshaping the industry. By leveraging AI, CSMs can focus on building relationships and delivering value with their new AI copilots.Timestamps0:00 - Preview & Intros2:17 - AI and Customer Success3:11 - Call summaries and follow-up generation4:05 - Voice of the Customer (Sentiment Analysis)5:11 - Predictive Analytics for Churn and Upsell6:03 - Customer Health Scoring6:40 - Task Automation and Workflow Orchestration7:42 - Chatbots and Self-Service AI8:37 - Personalized Content and Recommendations10:52 - Sophisticated proactive retention alerts12:02 - Embedded copilots for AI assistance 13:03 - Multichannel customer orchestration15:45 - Solution Categories in AI for Customer Success19:39 - Glossary of Terms Related to AI___________________________

                                   Copperplate Time 501                             presented by Alan O'Leary                       www.copperplatemailorder.com  1. Bothy Band:  Green Groves/Flowers of Red Hill.   Afterhours 2. Mulcahy Family: The Rose in the Heather/The Kilavil/An Buachaillin Bán. The Reel Note 3. Caoimhin O'Fearghaill & Paddy Tutty:                      Gerdie Commane's/Paddy Sean Nancy's/Miss Lyon's. Flute & Fiddle 4. Daoiri Farrell: The Blue Tar Road.   True Born Irishman 5. Michelle Mulcahy:   The Drunken Sailor.   Lady on the Island 6. Karen Ryan:  Mrs Lawrie/Karen Ryan's.   The Coast Road 7. PJ & Marcus Hernon:  An Súisín Bán/The Galtee Hunt.   Celebrating 50 Years 8. John McEvoy & John Wynne:                            The Last Train from Loughrea/Ned Coleman's.  Dancer at the Fair 9. Eleanor Shanley/Garadice:  Down by Blackwaterside.   Sanctuary 10. Sorcha Costello: Gan AInm/The Fairy Dance.  The Primrose Lass 11. Angelina Carberry:                 Bold Doherty/Kitty, Come Down to Limerick:  An Traidisiun Beo12. Gatehouse: The Monsteraden Set.   Heather Down the Moor13. Maurice McGrath: Willie Clancy & His Pipes.  Winsome Ways 14. Willie Clancy: Plains of Boyle/The Leitrim Fancy. Seoltaí Séidte15. John Carty & Michael McGoldrick:                  Whistler O're The Lave O't/Kilkenny For Me/Come to the Fair.   At Our Leisure16. Dave Sheridan: I Buried My Wife/O'Dea's/Ryan's.  Drivin' Leitrim Timber 17. Elaine Reilly & Daithi Gormley:  Sheridan's Tap Room/Sheridan's.  Epiphany 18. Garadice: Gan Ainm/The Sunny Hills of Beara/The Castleblaney Piper.  Garadice 19. Harris/Grada/Donnelly/Cotter:        New Mown Meadow/Dublin Reel/The Steampacket.  Riches of Clare20. Ralph McTell:  An Irish Blessing.  Songs for 6 Strings 21. Bothy Band: The Pipe on the Hob/The Hag at the Churn, Afterhours 22. Bothy Band:  Green Groves/Flowers of Red Hill.   Afterhours

On this episode of The GAP Luke Lawrie and Joab Gilroy talk about internet providers. The games they've been playing this week include Assassin's Creed Shadows, Look Outside, Wreckfest 2, Hell Clock, Roots Devour, and more. Over in the news Silent Hill f is refused classification and then it isn't, Game Informer returns, the Switch 2 showcase is just around the corner, God of War is getting a spin off, The Witcher 4 and Intergalactic aren't 2026 games, and publishers have plans to avoid GTA 6. This episode goes for 1 hour and 45 minutes, it also contains coarse language. You can also check out Joab's book on Amazon. Timestamps – 00:00:00 – Start 00:10:39 – Roots Devour 00:20:09 – Hell Clock 00:34:20 – Wreckfest 2 00:40:41 – Look Outside 00:52:42 – Assassin's Creed Shadows 01:06:42 – News 01:35:29 – Weekly Plugs 01:40:29 – End of Show Subscribe in a reader iTunes / Spotify

The role of social media in TV discovery, SVOD pricing optimization, and churn reduction are three key takeaways from Deloitte's new digital media report. You can download this week's sponsor's report, "The Sports Streaming Craze: Sustainable Growth or Overhyped Trend?" here. 

Today on the show, we have Chris Savage, CEO and co-founder of Wistia, a leading video marketing platform.In this episode, Chris shares insights from Wistia's journey—from a video hosting platform to a comprehensive suite of video tools. He discusses the impact of COVID on video adoption, how Wistia navigated major strategic shifts, and why betting on yourself is often the best investment.We also dive into AI's evolving role in video creation and editing, the importance of onboarding for retention, and why success isn't always about massive numbers but rather delivering value at the right moment.Mentioned ResourcesWistiaTalking Too Loud with Chris SavageEp 45 | How Wistia's creative brand voice helps them retain their customersChurn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

Churn is something that affects us all (like it or not) but there are a few powerful ways to reduce churn by creating 'Pain To Disconnect"  with your products. Want to work directly with me to help you get unlimited traffic on YouTube? Join the Gold Mastermind for only $99 per month here - https://www.iServeFirst.com/ (cancel anytime with one click) Listen to this Podcast on all available players - https://www.TrafficTubeSecrets.com/

What's the real cost of a bad hire, and how do you build a future-proof team in a fast-changing world? Jonathan Holmes, Managing Director for the Middle East, Turkey and Africa (META) at Korn Ferry, one of the largest executive search and human capital consulting firms in the world, has spent decades helping businesses make the right hiring decisions and build stronger teams. His perspective on business leadership, talent strategy, and career success is second to none. In this episode, he unpacks what it takes to stay ahead in today's talent game, why employee churn is draining millions, and how job seekers can truly stand out. 26:20 – The cost of not investing enough to keep the right people30:47 – How to future-proof your business37:19 – Does DEI help or hurt businesses? Show Sponsors: Allsopp & Allsopp: Redefining real estate, through cutting-edge technology and setting new standards for seamless, elevated customer experience. Keep moving with Allsopp & Allsopp.https://bit.ly/Allsopp-and-Allsopp  AYS Developers: A design-focused company dedicated to crafting exceptional homes, vibrant communities, and inspiring lifestyle experiences.https://bit.ly/AYS-Developers    Socials: Follow Spencer Lodge on Social Mediahttps://www.instagram.com/spencer.lodge/?hl=en https://www.tiktok.com/@spencer.lodge https://www.linkedin.com/in/spencerlodge/ https://www.youtube.com/c/SpencerLodgeTV https://www.facebook.com/spencerlodgeofficial/ Follow Jonathan Holmes on Social Mediahttps://www.linkedin.com/in/jonathan-r-holmes/ https://x.com/jmsholmes

Tá siad páirteach i bhfeachtas chun airgead a bhailiú chun uasghrádú a dhéanamh ar Halla na Feothanaí.

Send us a textGary brings you more highlights from Angus MacColl's recent recital hosted by the MacKenzie Caledonian Pipe Band, and invites you to eavesdrop on a couple of sets from the Celtic Spring Festival Tour in AustriaPlaylistAngus MacColl with the Cowal Highland Gathering, Maclean of Pennycross, 71st Highlanders, The Pap of Glencoe and The Highland Wedding from the MacKenzie Caledonian Pipe Band Recital Series 2025Angus MacColl with Gaelic Airs from the MacKenzie Caledonian Pipe Band Recital Series 2025Angus MacColl with Strathspeys and Reels from the MacKenzie Caledonian Pipe Band Recital Series 2025Heart of Italy Pipe Band with Farewell to Cetine and Castle Dangerous from Heartbeat25th Guinness Celtic Spring Tour Musicians with The King's Shilling, The Ass in the Graveyard, Scarce o Tatties, Hag at the Churn and Pressed for Time Live in AustriaSupport the show

Mark McCaffrey, the CFO of GoDaddy, joins CJ to talk about the evolution of one of the most recognizable brands on the internet from domain registration to a full-service platform for small businesses. Mark sheds light on GoDaddy's role in the entrepreneurial micro-startup ecosystem and how, after 21 years, GoDaddy has grown to 21 million customers. He describes the trends he's identified in the formation of micro businesses, their adoption of AI, their survival rates, and why churn caused by failing small businesses doesn't affect GoDaddy as much as you think it would. He also talks about the metrics that matter, what he tracks, what he discloses, and how he uses this to pursue customers with intent. He also explains how to not lose sight of the micro when the macro is so big, and lists the two things every company in the tech industry needs to do to achieve long-term success. Spoiler: one has to do with customer relationships.If you're looking for an ERP head to NetSuite: https://netsuite.com/metrics and get a customized KPI checklist.—SPONSORS:Planful is a financial performance management platform designed to streamline financial tasks for businesses. It helps with budgeting, closing the books, and financial reporting, all on a cloud-based platform. By improving the efficiency and accuracy of these processes, Planful allows businesses to make better financial decisions. Find out more at www.planful.com/metrics.Brex offers the world's smartest corporate card on a full-stack global platform that is everything CFOs need to manage their finances on an elite level. Plus they offer modern banking and treasury as well as intuitive expenses and accounting automation, bill pay, and travel. Brex makes it easy to control spend before it happens, automate annoying tasks, and optimize your finances. Find out how Brex can help you make every dollar count at brex.com/metrics.Vanta's trust management platform takes the manual work out of your security and compliance process and replaces it with continuous automation. Over 9000 businesses use it to automate compliance needs across over 35 frameworks like SOC 2 and ISO 27001. Centralize security workflows, complete questionnaires up to five times faster, and proactively manage vendor risk. For a limited time, get $1,000 off of Vanta at vanta.com/metrics.Tropic is an intelligent spend management solution that consolidates your spend data and processes into one unified offering, enabling insights and decisive action. It doesn't just show you where the problems are—it helps you solve them. From spotting hidden optimization opportunities, like duplicative spend, to automating those painful procurement workflows, to giving you the best market data that turns every vendor negotiation in your favor. Tropic combines smart insights with real human expertise to keep you ahead of the curve. Visit tropicapp.io/mostlymetrics to learn how.NetSuite provides financial software for all your business needs. More than 40,000 companies have already upgraded to NetSuite, gaining visibility and control over their financials, inventory, HR, eCommerce, and more. If you're looking for an ERP platform ✅, head to NetSuite https://netsuite.com/metrics and get the CFO's Guide to AI and Machine Learning.RightRev automates the revenue recognition process from end to end, gives you real-time insights, and ensures ASC 606 / IFRS 15 compliance—all while closing books faster. Whether it's multi-element arrangements, subscription renewals, or complex usage-based contracts, RightRev takes care of it all. That means fewer spreadsheets, fewer errors, and more time for your team to focus on growth. For modern revenue recognition simplified, visit rightrev.com and schedule a demo.—FOLLOW US ON X:@cjgustafson222 (CJ)—TIMESTAMPS:(00:00) Preview and Intro(01:54) Sponsor – Planful | Brex | Vanta(06:16) GoDaddy and the Entrepreneurial Micro-Startup Ecosystem(07:40) The Origins of the GoDaddy Name(09:08) GoDaddy's Business Model and its Evolution(11:45) The Strategic High Ground of Starting with the Domain(12:58) Definition of a Micro-Business(15:32) Sponsor – Tropic | NetSuite | RightRev(19:15) The Mostly Metrics Domain Name(21:50) Unsuccessful Businesses and Churn at GoDaddy(27:07) Surprises from GoDaddy's Data(29:20) Customer Trends in Openness to AI(30:45) Determining Which Metrics Matter and Which to Disclose(34:31) Pursuing Customers with Intent(35:44) When and How Mark Introduces a New Metric(38:25) ARR Versus Bookings(39:25) Retention Trends(41:06) Two Things to Do in the Tech Industry for Long-Term Success(45:47) How the Power of Relationships Led Mark to GoDaddy(49:08) Long-Ass Lightning Round: Excel Spreadsheets(49:44) Three Rules for Every Young Professional(51:02) Finance Software Stack(52:11) Craziest Expense Story Get full access to Mostly metrics at www.mostlymetrics.com/subscribe

Guest: Srikrishnan Ganesan, Co-Founder & CEO of RocketlaneMost B2B SaaS leaders know that onboarding is important but underestimate its impact.The reality is that 97% of first-year churn is decided in the first 90 days, making onboarding the most critical stage in the customer journey and the defining factor in revenue growth and long-term customer success.In this episode, Sri Ganesan, Co-Founder and CEO of Rocketlane, shares how SaaS companies can transform onboarding from a fragmented process into a strategic advantage. From community-led growth to automation-driven efficiency, he reveals what top SaaS companies do differently to drive retention, expansion, and revenue acceleration.Key Takeaways:Onboarding Determines Retention & Growth: The first 90 days define whether customers will churn or expand.Community-Led Growth Builds Credibility: Building an engaged audience before launch fosters trust and momentum.Automation Eliminates Inefficiency: Siloed tools slow teams down; all-in-one platforms drive success.Market Validation is Critical: The biggest factor in startup success isn't the product—it's picking the right market. Sri shares actionable strategies for SaaS CMOs and CROs to create onboarding experiences that drive retention, expansion, and revenue acceleration—making this episode a must-listen.---Not Getting Enough Demos? Your messaging could be turning buyers away before you even get a chance to pitch.

Ania Rodriguez was trained as an engineer.  She is Founder and CEO of JourneyTrack and a self-made entrepreneur. Ania's insights into modernizing journey mapping and reducing customer churn offer groundbreaking, actionable strategies for any organization interested in elevating customer experiences. Ania shares how journey mapping has evolved into a powerful tool for leaders to drive business outcomes: Discover how Ania Rodriguez transformed the CX landscape by moving from outdated manual methods to efficient journey management and how this shift can significantly reduce customer churn. Learn about the surprising, low-cost quick wins Ania shares that can immediately improve customer retention and satisfaction. Get inspired by Ania's insightful analogy comparing journey mapping to creating a movie and how it changes your perspective on customer experience....and so many more gems! We welcome Ania and her team at JourneyTrack as new sponsors of The Delighted Customers Podcast!     Meet Ania: Ania is a self-made entrepreneur who has made a name for herself, serving as a CX/UX advisor to Fortune 500 companies around the world for over two decades. Known for her focus on actionable results and quality,  Ania's leadership has resulted in double-digit growth for her first company, Key Lime Interactive, over the past decade. The company has emerged to become one of the leading user experience research firms in the United States. Her work as a CX/UX strategist and researcher demonstrated to her the need for a platform that could take her journey mapping vision to the next level. JourneyTrack is the tool that meets that vision. Ania's LinkedIn Email Ania mentioned: sales@journeytrack.io Contact Sales form Book a Demo form JourneyTrack website Journey Impact feature Workshops feature Blog post: How to Get Started with Customer Journey Mapping Blog post: Understanding Journey Mapping, Orchestration, and Journey Management Blog post: How a Journey Mapping Workshop can Drive Business Growth    

In this week's episode, Sarah interviews Consumer Casey about a very sensitive topic - why he churned from Nike's ecosystem after being a loyal customer for 2 decades. We break down the psychology behind what happened, why he left, and the impact negative customer experience have on brands as a whole. We also dissect a study that shows you how to increase customer forgiveness by 32% using a simple psychology hack.   Source: https://app.sciencesays.com/p/apologies-work-better-than-compensation   Special Guest: Casey Levinger Instagram: https://www.instagram.com/consumercasey/   Learn more at: https://www.tetherinsights.io/ Twitter: https://x.com/SarahLevinger Linkedin: https://www.linkedin.com/in/sarahlevinger/ Instagram: https://www.instagram.com/sarah.levinger/ Watch me on YouTube: https://www.youtube.com/channel/UCKwfjt_7PU5N_2fTfHemXXg   Thanks to Cytrus for the theme song, “Sky High” You can follow and find them on Spotify:https://open.spotify.com/track/1oKGDsxjRdQlf2xHLZsiSJ?si=8fbd275dbbb54cbf  

Listen up, you Saddle goose! Marc Roberts, former Blue Man Group performer and inventor of "The Bebot Bit", stops by The Churn. We recall stories about performing theater at The Juilliard of Missouri, creepy old man reveals, what happens when you go off your meds to get drunk, and creating a minor league mascot from scratch.SPONSOR: Brought to you by Winnie's Poo Wipes.

In this episode, Co-Founder and CEO of Blanket Lior Abramovich talks minimizing churn. Learn how you can get deep in the data, get to know your clients, and use that as a way to deliver top-tier service. Move from property manager to strategic adviser to become indispensable to your investors.

http://www.sherylkline.com/blogIn the latest Fearless Female Leadership interview, I had the privilege of speaking with Angela Stopper, PhD, Chief Learning Officer & Director of People and Organization Development at UC Berkeley, about the power of confidence, courage, and human connection in leadership. Angela shared deeply personal stories about overcoming self-doubt, building a strong professional network, and creating environments where people feel valued—insights that are critical for leaders at every level..Angela's leadership journey was shaped by an early experience in high school gym class, where an unexpected act of inclusion taught her the impact of courage and community. This moment, still vivid 30 years later, influences how she leads today—prioritizing belonging, empathy, and ensuring others feel seen and supported.Throughout our conversation, Angela emphasized the role of middle managers in employee retention and the importance of leaders fostering psychological safety. She shared how strategic empathy, gratitude, and meaningful one-on-one conversations can transform workplace cultures, ultimately halting the costly cycle of employee churn.Key take-aways from the interview:00:01:09 – The high school experience that shaped Angela's leadership philosophy on confidence, inclusion, and courage.00:09:49 – Rejection and setbacks can be defining moments—how Angela turned a career-altering rejection into an opportunity.00:13:47 – The importance of building a professional network that supports and challenges you00:17:38 – Employee retention is deeply tied to feeling valued—leaders must prioritize human connection.00:22:27 – How leaders can foster engagement through consistent, meaningful conversations with their teams.00:23:57 – One-on-one meetings should be a space for support, not just status updates—small shifts can create major impact.00:27:45 – Strategic empathy: Why truly understanding employees' challenges leads to stronger performance and retention.00:29:35 – The power of gratitude and recognizing employees in ways that make them feel genuinely seen and valued.00:32:31 – Expanding your network beyond your comfort zone is essential for personal growth and fearless leadershipWatch this impactful interview with Angela Stopper for more in-depth perspective: https://www.sherylkline.com/blog/halting-churnAngela's wisdom is a testament to the impact of courageous leadership and the power of fostering a culture of care. If her insights resonated with you, I'd love to hear your thoughts. Let's connect and explore how you can apply these principles to your leadership journey. Book a call with me today to take the first step toward fearless leadership.If you're interested in being featured on the Fearless Female Leadership podcast, please email me at info@sherylkline.com.If you're a leader looking to gain clarity on ‘what's next', build cohesive, high-performing teams or navigate challenges with greater confidence and/or influence, let's have a confidential conversation.Also, if your company would like to be a part of the 10 company book speaking roadshow for my new book, The Fearless Female Leader, I'd love to discuss it with you!Cheering you on always!- Sheryl

Editors Jimmy Lovaas and Matthew Hipolito discuss the three tropical cyclones churning in the South Pacific, plus more on an end to the first phase of the ceasefire in Gaza, a deadline to return gas supplies to Moldova, President Trump addressing Congress, and Japanese and British officials meeting in Tokyo.Subscribe to the show: Apple Podcasts, Spotify and many more. These stories and others are also available in our free weekly Forecast newsletter.This episode includes work from Factal editors Matthew Hipolito, Ahmed Namatalla, Alex Moore, Theresa Seiger and David Wyllie. Produced and edited by Jimmy Lovaas. Music courtesy of Andrew Gospe. Have feedback, suggestions or events we've missed? Drop us a note: hello@factal.comWhat's Factal? Created by the founders of Breaking News, Factal alerts companies to global incidents that pose an immediate risk to their people or business operations. We provide trusted verification, precise incident mapping and a collaboration platform for corporate security, travel safety and emergency management teams. If you're a company interested in a trial, please email sales@factal.com. To learn more, visit Factal.com, browse the Factal blog or email us at hello@factal.com.Read the full episode description and transcript on Factal's blog.Copyright © 2025 Factal. All rights reserved.

Today on the show we have Advith Chelikani, the Co-founder and CTO of Pylon.In this episode, Advith shares his journey from engineer to co-founder and how Pylon is redefining B2B customer support.We then discussed the role of product velocity in driving retention, the challenges of scaling customer success at an early-stage startup, and why founders should stay close to customers for as long as possible.We wrapped up by exploring the balance between growth and efficiency, the impact of AI in customer support, and the hiring strategies that have fueled Pylon's expansion.Mentioned ResourcesPylonChurn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

Here's what you need to know for today in the business of podcasting: solving subscriber churn, ad click efficiency, and industry opportunities.Find links to every article mentioned and the full write-up here on Sounds Profitable.

Here's what you need to know for today in the business of podcasting: solving subscriber churn, ad click efficiency, and industry opportunities.Find links to every article mentioned and the full write-up here on Sounds Profitable.

Labhrann Susan ar na deiseanna Oiliúna ar bun ag Údarás na Gaeltachta - scéim na bPrintíseach, Cumasú agus Glasoiliúint ina measc.

Send us a textIn this compelling finale of a three-part series, Terinee Pooler explores the transformative potential of AI in Net Promoter Score (NPS) management and customer success strategies. The discussion delves into how AI tools are streamlining customer feedback analysis, automating risk assessment, and enhancing the overall efficiency of customer success teams. From leveraging platforms like Gainsight and Churn Zero to utilizing AI for creating QBR presentations, the episode offers practical insights into the future of customer success management.Detailed AnalysisThe episode provides a comprehensive examination of AI's impact on customer success management, particularly focusing on NPS implementation and analysis. Terinee Pooler, drawing from her extensive experience, highlights several key applications of AI in customer success:Risk Assessment and Early Warning Systems: AI's capability to analyze customer behavior patterns and NPS responses enables early detection of churn risks. The technology can process detractor feedback and predict potential churn risks based on historical patterns and lack of improvement over time.Automated Feedback Analysis: The discussion contrasts traditional manual methods of analyzing customer feedback using extensive Excel sheets with modern AI-powered solutions. AI can now automatically categorize feedback, identify themes, and generate comprehensive reports, significantly reducing the time and effort required for analysis.Integration with Customer Success Platforms: The episode explores how platforms like Gainsight and Churn Zero are incorporating AI functionality to enhance their customer success management capabilities. These tools provide integrated dashboards and automated risk mitigation features.QBR Enhancement: The conversation touches on AI's potential to automate the creation of quarterly business review presentations, allowing customer success managers to focus more on strategic discussions and value-added activities rather than manual presentation preparation.Communication Analysis: Tools like Gong and Talk Desk are highlighted for their ability to analyze customer interactions and provide insights into value drivers and areas for improvement in customer communications.The discussion also includes personal perspectives on AI adoption, with Terinee sharing her experience using tools like ChatGPT for both personal and professional applications. This practical insight provides listeners with a realistic view of AI integration into daily customer success operations.Please Like, Comment, Share and Subscribe. You can also find the CS Playbook Podcast:YouTube - @CustomerSuccessPlaybookPodcastTwitter - @CS_PlaybookYou can find Kevin at:Metzgerbusiness.com - Kevin's person web siteKevin Metzger on Linked In.You can find Roman at:Roman Trebon on Linked In.

Spadoni stops by The Churn! We talk about the latest Bucket Show, SNL50, Matt's history of failure, jam bands, our Super Bowl bets, and Kendrick Lamar. Also, Matt returns to St. John, Spadoni's numerous tribute band gigs, and a Scoopardy.

Could tariffs put U.S. dairy exports at risk? In this episode of The Milk Check, special guest Mike McCully, President of The McCully Group, joins us to slice through the uncertainty in today's dairy market. With trade tensions rising, could tariffs spook global buyers and push them toward alternative markets? We tackle some of the biggest questions facing dairy exporters today, including: Will tariffs curdle U.S. dairy exports? How are Mexico and China adjusting their buying strategies? What happens if tariffs push global buyers to look elsewhere? Listen now to the latest episode of The Milk Check to learn what's making waves in the dairy markets. Special Guest: Mike McCully, The McCully Group The Jacoby Panel: Diego Carvallo Jacob Menge Josh White Miguel Aragón Ted Jacoby, III Yara Morales Intro (with music) Welcome to The Milk Check, a podcast from T.C. Jacoby & Company where we share market insights and analysis with dairy farmers in mind. Ted Jacoby, III: Welcome everybody to The Milk Check. So, today, our topic is going to be tariffs and how that might affect the U.S. dairy industry. We are recording this at 2:00 PM on Friday, February 7th, and we're going to talk about tariffs. Very likely, by the time you listen to this, it might all be irrelevant because who knows what the Trump administration is going to do next? Joining us today from our team is Miguel Aragon, our Director of Latin America's Sales for Cheese; Yara Morales, our Director of International Sales for Dairy Ingredients; Diego Carvallo, our Head of International Trading for our Dairy Ingredients Team; and Josh White, the Head of our Dairy Ingredients Team. Also, Brianne Breed is joining us, Head of our Cheese Team, and Jacob Menge, Head of our Risk Management and Trading Strategy. In addition to that illustrious group, we've got Mike McCully today, the founder of the McCulley Group, who is probably well known to most everybody in the dairy industry, at least in North America. Mike, thanks for joining us today. Mike McCully: You're very welcome. Happy to be here. Ted Jacoby, III: Mike, where do we stand right now on tariffs, what is the Trump administration doing, and what do we expect them to do next? Mike McCully: Had a very different conversation just a week ago when it looked like we were going to start on February 1st with tariffs on Mexico and Canada and retaliation from both countries and then China. But then, 48 to 72 hours, all of it got put on hold. The China retaliation was not on dairy; Canada and Mexico were on hold, so we've basically put all that tariff discussion over in a box, and we're just going to sit and wait here for a while. It's evolving each day. I read something yesterday or the day before: "The best tariffs are ones that are not used." Hopefully, that's where things go, but we'll just have to wait and see. Between this and H5N1 are two very unpredictable elements that we have to deal with in the dairy market, not just this week and next week, but probably for quite some time. Ted Jacoby, III: I couldn't agree with you more on that one. Jake, are we expecting anything to happen next in terms of tariffs? Jacob Menge: I think something is happening as we speak. Trump talked this morning about, in his own words, reciprocal tariffs on unnamed countries. That is new as of this Friday. Trump and tariffs seem to have a cadence of news on Friday, which Wall Street really loves. That's certainly new. I heard him mention Japan, I think today. So that is just wreaking havoc on equity markets and our markets. It's this unknown. Markets just hate the unknown, and much of it is hanging out there. Ted Jacoby, III: Where we stand regarding tariffs, we've postponed putting tariffs on Mexico and Canada or any, let's call it additional tariffs, the 25% tariffs, we've delayed for about a month, the possible 25% tariffs on those countries.

Jack Klues, former director at Publicis Groupe, on the current talent crisis in the advertising industry. The architect of what is now Publicis Media built his career at Leo Burnett Media and says that long-term employee growth over constant job churn is about companies investing in their people. The role of leaders, he says, is to foster a supportive environment in the age of AI, shifting from boss behaviour to collaborative leadership. And short-term pitch cycles and the commoditization of talent, he argues, degrade trust, respect, and integrity in client-agency relationships.#Business #Leadership #AI

Today on the show, we have Brian Balfour, the Founder and CEO of Reforge and former VP of Growth at HubSpot.In this episode, Brian shares his perspective on the foundational laws of retention that remain unchanged, even as AI continues to transform the way we build and grow products.We then discussed why many AI products are struggling with high churn, the role of natural usage frequency in product retention, and how businesses can avoid falling into the trap of ignoring core retention principles.We wrapped up by exploring how AI is reshaping product teams, why product-market fit collapse is happening faster than ever, and how companies can navigate the new challenges of AI-native product development.Mentioned ResourcesBrian BalfourReforgeChurn.FM Episode 1 | Churn is the silent killerThe 4 Growth Frameworks You Need to Build a $100M ProductInvest Like the Best: Dylan Field – Designing the FutureChurn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

Iliza would rather talk about peat bogs and linguistics, but she always makes time to advise listeners on their terrible friends.  Get access to all the podcasts you love, music channels and radio shows with the SiriusXM App! Get 3 months free using this show link: https://siriusxm.com/iliza.

Today on the show we have Emeric Ernoult, the Founder and CEO of Agorapulse.In this episode, Emeric shares his experience navigating Agorapulse's bold pivot from serving SMBs to targeting mid-market and enterprise clients.We then discussed the challenges of combating endemic churn, why moving upmarket was critical for growth, and the lessons learned from multiple pivots along the way.We wrapped up by discussing the complexities of scaling a SaaS business while bootstrapped, including how to align product, marketing, and sales when shifting to a new customer segment.Mentioned ResourcesAgorapulseEpisode 44 | Challenges tackling SMB churn and how to overcome themChurn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

It's time to treat ourselves to a good, old-fashioned catch-up. Ready for some updates on workouts, hair styling, hot dogs, and marriage?   Kayleen Schaefer's Elle article “How 50 Pushups a Day Helped Me Cope In an Uncertain World.”    Three hair recs: Ranavat Fortifying Hair Serum, the Dyson Airwrap, and Christophe Robin Temporary Color Gel.   Shoutout to PDT, the speakeasy behind Crif Dogs, and the Turkey and the Wolf Cookbook by Mason Hereford and JJ Goode. High-end fun?!    Claire's beloved Kikkerland back scratcher; Cam's beloved Champagne poppers.   “62 Extremely Passionate Recommendations” ℅ Harling Ross's Gumshoe Substack.   Looking for a little pick-me-up? Share what's been cheering you up lately at 833-632-5463, podcast@athingortwohq.com, @athingortwohq, or in our Geneva.   Launch your store on Shopify and get a $1-a-month trial with our link. YAY.  

Sarah Hester Ross graces The Churn! Sarah has a new tour starting this month. We talk about the TikTok 'shutdown' and other social media frustrations, the greatness that is Barry Manilow, updates on "Stop Giving Men Microphones" and "Florida Man", and sexual relations with pizza. Also a Christmas-themed Price is Skrite because it's still the holidays in our books.

Today I'm joined by Gina Bianchini, founder of Mighty Networks, to discuss what her data shows makes online communities succeed or fail.Gina shares her frameworks for creating engagement between members and reveals the one metric that predicts a community's success with 93% accuracy. We dive into specific strategies around transitions, monthly themes, and daily engagement that keep members active.You'll learn how to build genuine connections between members, identify the right people to seed your community, and create lasting value that has members sticking around long-term.Timestamps:00:00 Building Your Own Community01:20 Signs Your Community Will Fail05:04 How to Make Money from Your Community07:05 Turning Around a Dying Community08:24 The Role of Network Effects09:19 Creating Member Engagement14:47 Creating Community Engagement with Monthly Themes20:07 How to Use Polls to Drive Community Interaction24:36 Facebook Groups vs Dedicated Community Platforms32:23 What is People Magic and Why It Matters36:35 Creators Defining Their Own Terms38:44 Positioning Your Community: Force of Choice vs Comparison40:59 Building Long-Term Community Success45:13 Using Nominations to Grow a Paid Community50:42 When to Revive vs Restart a Community53:23 How Member Connections Drive Growth01:06:41 Closing ThoughtsIf you enjoyed this episode, please like and subscribe, share it with your friends, and leave us a review. We read every single one.Learn more about The Nathan Barry Show: https://nathanbarry.com/show Follow Nathan:Instagram: https://www.instagram.com/nathanbarry LinkedIn: https://www.linkedin.com/in/nathanbarry X: https://twitter.com/nathanbarry YouTube: https://www.youtube.com/@thenathanbarryshow Website: https://nathanbarry.com Follow Gina:LinkedIn: https://www.linkedin.com/in/ginabianchini Instagram: https://www.instagram.com/gbianchini X: https://twitter.com/ginab Featured in this episode:Mighty Networks: https://www.mightynetworks.com Christopher Lochhead: https://lochhead.com Eddie Yoon: https://www.eddiewouldgrow.com Mastermind Talks: https://www.mmt.community Creator Flywheels: https://creatorflywheels.com Highlights:06:19 The Problem of Churn in Communities44:38 The 70/30 Rule for Community Growth01:00:22 Mighty Networks + Kit Collaboration

SUMMARY: Michael Forsch returns to The Churn to talk about "A-List Casting," a Vegas-based YouTube comedy series. Along the way the discussion veers into Dokken, slushee makers, inadequate po'boys, and Kenny Chesney. Paul sings about island cows, plus a 'Dead' Scoopardy. SPONSOR: Brought to you by Paul Mattingly's Starvation Guide to Eating a Dead Horse

Evan Cohen & Hembo welcome Clay Matthews III to the show to discuss the Raiders hiring his old college coach Pete Carroll, his old NFL coach Mike McCarthy still being jobless, Aaron Rodgers' future, trash talking, and why he believes QBs should face consequences for flopping. We play Sneaky Hembo Trivia and Freddie Coleman stops by to help us determine what the best way to construct a roster and execute a game plan with that roster is in the playoffs. The week wraps up with Who Ya Got and an update on Bubba's smelly bathroom. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Kady and Troy Heard are in The Churn to talk about the Majestic Repertory Theatre and its bit of bad luck over the holidays. The discussion also includes Mavericks at The Plaza, building a community of supporters, making the transition from dancing to burlesque, and taking Scream'd to Los Angeles. Also a Scoopardy!