Podcasts about Churn

Today - a look at the FOMC meeting, which saw the Fed smelling stronger stagflationary risks, while the US dollar rose across the board on the failure of the Fed to wax more dovish perhaps. Elsewhere, we look at the latest interesting batch of US data and the latest on Iran-Israel. In stocks, we discuss Coinbase leading the gainers among S&P 500 stocks on the rise in stablecoin uses, which also drove two superstar stocks to post the worst declines of all S&P 500 members yesterday. Today's pod hosted by Saxo Global Head of Macro Strategy John J. Hardy.   Read daily in-depth market updates from the Saxo Market Call and the Saxo Strategy Team here. Please reach out to us at marketcall@saxobank.com for feedback and questions. Click here to open an account with Saxo.

SUMMARY: Guests "Chase The Dragon Scoop" Lauren, Moxie, and Brogan enliven The Churn! Subjects broached include Dublin D.P.s, microscopic shrimp, Sideshow Gelato, Matt at Metro Pizza, "titty meat," and protein foam. Plus, Lauren shares some "air show" tales from H.R.

Wer in diese Folge reinhört, merkt schnell: Hier sprechen nicht nur zwei Pricing-Experten miteinander, sondern auch zwei Podcast-Hosts – strukturiert, fokussiert und mit dem Gespür für gute Fragen zur richtigen Zeit. Das Gespräch bewegt sich mühelos zwischen Strategie und Praxis, zwischen Brancheneinblick und konkretem Pricing-Detail. Dr. Sebastian Voigt spricht mit Lennart Schneider, Strategieberater für abonnentenbasierte Geschäftsmodelle und Host des Podcasts Subscribe Now, über die Mechaniken erfolgreicher Abomodelle. Was bringt mehr: ein günstiger Einstieg oder das richtige Timing für die Preiserhöhung? Wann kündigen Nutzerinnen und Nutzer und woran erkennt man das frühzeitig „Eigentlich geht es bei Abos immer um den Customer Lifetime Value – also das, was man über die Abodauer mit einem Kunden verdient. Und das Modell hat drei Dimensionen: Abonnentenzahl, Durchschnittsumsatz und Abo-Dauer“, sagt Lennart. Im Gespräch geht es um Trial-Strategien, Preiskommunikation, Zahlungsarten als Frühindikatoren für Churn und die Erkenntnis, dass es den einen magischen Abo-Preis längst nicht mehr gibt. Über den Gast: Lennart Schneider ist Strategieberater für abonnentenbasierte Geschäftsmodelle. Mit Subscribe Now unterstützt er Medienhäuser, Publisher und SaaS-Unternehmen dabei, ihren Customer Lifetime Value zu steigern – durch besseres Onboarding, durchdachte Preisstrategien und datenbasiertes Retention-Management. Zuvor war er über sechs Jahre bei der ZEIT tätig, unter anderem als Projektleiter für das Mitgliedermodell „Freunde der ZEIT“. Mit seinem Newsletter und Podcast Subscribe Now gehört er zu den profiliertesten Stimmen in der deutschsprachigen Abo-Branche.

Healthcare churn—when people switch insurance plans—is particularly bad in the US. In today's episode, why Americans switch healthcare plans so much, and how that can cost a lot in money ... and in health.Related episode: How doctors helped tank universal health care (Apple / Spotify)Healthcare And Economic DespairFor sponsor-free episodes of The Indicator from Planet Money, subscribe to Planet Money+ via Apple Podcasts or at plus.npr.org.Fact-checking by Sierra Juarez. Music by Drop Electric. Find us: TikTok, Instagram, Facebook, Newsletter. Learn more about sponsor message choices: podcastchoices.com/adchoicesNPR Privacy Policy

SUMMARY: Roaming artist F. Andrew Taylor stops by to talk about Christmapus, re-learning Photoshop, and his traveling sketchbook filled with old Geek Shock characters. Other topics include the future of The Churn, Bane's ethnic origin in the DC canon, Matt explaining to the kids what a "Brown Star" is, and is it the end of Alternate Realities Sports Fan Paul? Plus a Scoopardy.

Good morning, Store Nation!   Thanks for tuning in to the Hacking Self Storage podcast.   Today we're looking at May's figures for our Mansfield site. It was a month of highs and lows.   Quotes were strong, but conversions struggled and churn hit a record high. Still, we came close to our best revenue month ever.   Hope you enjoy the episode. Please give it a listen.   Thanks to our Sponsor! Get 50% off your first 3 months with Stora: https://stora.co/dean Gavin Shields on LinkedIn: https://www.linkedin.com/in/gavinshields/   Get the FREE Workshop: https://www.mrselfstorage.com/workshop Mr. Self Storage: https://www.mrselfstorage.com/ Dean's Email: deanbooty@icloud.com Mr. Self Storage on TikTok: https://www.tiktok.com/@mrselfstorage

Today on the show we have Jamie Davidson, the CEO and Co-Founder, and Kelley Turner, the SVP of Global Customer Success at Vitally.In this episode, Jamie and Kelley share their experience in helping over 600 companies scale customer success operations through Vitally's platform.We then discussed how AI is reshaping CS workflows—from reducing manual data entry to enriching conversations with actionable insights.And we wrapped up by discussing the evolving role of CSMs, the importance of human connection, and how AI is enabling CS teams to drive strategic business outcomes.Mentioned ResourcesLinkedIn (Jamie Davidson)LinkedIn (Kelley Turner)VitallyClayDuolingo's Memo of Shifting to AIChurn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

Most businesses don't lose clients because of poor service.They lose them because they disappear after the sale.In this episode of the CEO Sales Strategies Podcast, Doug C. Brown is joined by retention strategist and Disney-alum Vance Morris to explore how smart, consistent follow-up can dramatically increase client retention—and reduce your reliance on new leads.What you'll learn:✅ Why emotional connection is more powerful than discounts✅ How a $25/year follow-up system outperforms $142 acquisition costs✅ The real reason churn happens—and how to reverse it✅ Simple steps to create memorable, trust-based engagementIf your business depends on long-term client relationships, high-ticket B2B sales, or recurring revenue—this conversation is a blueprint.

Unemployment filings and layoffs are rising, and private sector hiring hit a two-year low, recent reports show. Is it just healthy turnover or should we be worried about the direction the labor market is headed? For now, analysts are split. Also in this episode: Reddit sues an AI firm for scraping its user data and Kai spends more time in Utah County with ADP's Nela Richardson exploring the obstacles and opportunities that come with a young population.Every story has an economic angle. Want some in your inbox? Subscribe to our daily or weekly newsletter.Marketplace is more than a radio show. Check out our original reporting and financial literacy content at marketplace.org — and consider making an investment in our future.

Unemployment filings and layoffs are rising, and private sector hiring hit a two-year low, recent reports show. Is it just healthy turnover or should we be worried about the direction the labor market is headed? For now, analysts are split. Also in this episode: Reddit sues an AI firm for scraping its user data and Kai spends more time in Utah County with ADP's Nela Richardson exploring the obstacles and opportunities that come with a young population.Every story has an economic angle. Want some in your inbox? Subscribe to our daily or weekly newsletter.Marketplace is more than a radio show. Check out our original reporting and financial literacy content at marketplace.org — and consider making an investment in our future.

MUSICTaylor Swift has bought her masters, meaning she now has more control over her music moving forward than she originally did, and early reports from industry outlets like Billboard, which have followed the case closely from the beginning, suggest a sale price of $360 million. Seven Mary Three's debut album, 1994's Churn, has been reissued digitally with three previously unreleased tracks: “Wrecking Wall,” an early demo of “My My,” and “Over Nothing,” which served as the blueprint for “Margarette” on both Churn and American Standard.· Rod Stewart canceled his Monday night show in Las Vegas at the last minute, sharing with fans on Instagram, "I am sorry to inform you that I'm not feeling well and my show tonight at The Colosseum at Caesars Palace is being rescheduled to June 10th." Meghan Markle is trying to build her lifestyle brand, but not everyone is on board. Word has it that Meghan asked Dolly Parton to appear on her Netflix show "With Love, Meghan", and got DENIED. Lainey Wilson is known for always wearing her signature bell-bottoms. "I have completely lost count, but I've worn a new pair onstage each time for the past 15 years.· What comes to mind when I say the BEST Disney movie soundtrack. TVJonathan Joss, best known for voicing John Redcorn on King of the Hill, was fatally shot Sunday in San Antonio, Texas, Variety reports. MOVING ON INTO MOVIE NEWS:George Romero invented the zombie genre as we know it with 1968's "Night of the Living Dead". And now his daughter Tina is keeping his legacy alive . . . but with a twist. Switch 2 pre-order panic … The Nintendo Switch 2 will launch this Thursday, June 5th. Unfortunately, a bunch of excited fans got a surprise they didn't ask for when some big stores here in the U.S. and England canceled their pre-orders. They thought they were going to open the new console on day one – but now, they're scrambling. The stores suggest the customers will get a chance to buy a console next month – and some of the customers will be getting some store credit to ease their pain. AND FINALLYReddit users have been naming the celebrities they think were UNFAIRLY canceled or mistreated by the public. Let's see if you can remember why these people were canceled:Brendan Fraser: He was basically shunned after accusing the former president of the Hollywood Foreign Press Association of groping him. He made a massive comeback with "The Whale", after which we all realized how much we missed him. Janet Jackson: Wardrobe Malfunction. We learned that phrase during the Super Bowl Halftime Show of 2004, when Justin Timberlake exposed Janet's bejeweled nipple. Everyone got on HER case, but Justin escaped pretty much unscathed for some reason. Corey Feldman: Corey, who was a famous child actor, alleged that he'd been sexually abused by powerful figures in the industry. When he publicly discussed the claims during an interview with Barbara Walters, the talk show host said, “You're damaging an entire industry.” Sinead O'Connor: She never really recovered from the blowback after she tore up a picture of Pope John Paul the Second on "Saturday Night Live" in 1992. But she was doing it to protest child abuse in the Catholic Church . . . and she had a point. Rose McGowan: Rose's career took a hit after she publicly accused Harvey Weinstein of sexual abuse and rape. Katherin Heigel: Katherine faced immense backlash after calling out the working conditions on the Grey's Anatomy set. At the time, she was branded “difficult” to work with. Rebecca Black: She was just a 13-year-old kid trying to realize her dream of pop stardom when she released the horrible song "Friday" and it's just-as-horrible music video in 2011. In retrospect, we were all way too hard on her.AND THAT IS YOUR CRAP ON CELEBRITIES!Follow us @RizzShow @MoonValjeanHere @KingScottRules @LernVsRadio @IamRafeWilliams - Check out King Scott's Linktr.ee/kingscottrules + band @FreeThe2SG and Check out Moon's bands GREEK FIRE @GreekFire GOLDFINGER @GoldfingerMusic THE TEENAGE DIRTBAGS @TheTeenageDbags and Lern's band @LaneNarrows ⁠http://www.1057thepoint.com/RizzSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Neste episódio, Vini Maia e Edson Ferreira discutem a essência do Product Led Growth (PLG), abordando a jornada do usuário, a importância do onboarding, e como a cultura de experimentação e colaboração são fundamentais para o sucesso. Eles também falam sobre a análise de clientes, estratégias para lidar com churn, e a importância do trabalho em equipe e da responsabilidade extrema na gestão de produtos. O episódio oferece insights práticos e reflexões sobre como implementar PLG de forma eficaz.TakeawaysA essência do PLG é ter o produto como motor principal.A jornada do usuário deve ser contínua e intuitiva.Cultura de experimentação é vital para o crescimento.O onboarding é a porta de entrada para os usuários.Análise RFM ajuda a segmentar e entender os clientes.Churn é um fenômeno natural em SaaS.Trabalho em tríade entre equipes é essencial.Responsabilidade extrema deve ser adotada por todos.A comunicação clara entre equipes melhora a eficiência.O sucesso do PLG depende de um alinhamento estratégico.Capítulos00:00 Introdução ao Papo de Produto02:17 O que é PLG?04:42 Desafios e Exemplos de PLG07:46 A Experiência do Usuário e Onboarding10:35 Estratégias de PLG e Responsabilidade Extrema13:49 Análise de Clientes e Métricas de Sucesso21:08 Análise RFM e Segmentação de Clientes25:05 Cohorts e Adoção de Produtos29:03 Desafios de Deploy e Gestão de Risco30:32 Trabalho em Triade e Colaboração Interdepartamental36:23 Gestão de Prazo e Escopo em Projetos40:47 Resiliência e Aprendizado em Lançamentos de Produtos41:36 Essência do PLG44:16 Jornada do Usuário e Ativação Contínua47:16 Cultura de Experimentação e Colaboração50:08 Uso de AI e Futuro do Trabalho Acesse o material gratuito do episódio.⁠Curadoria de conteúdos organizadas em um NotebookLM com +40 Fontes de alta relevância no tema de PLG.⁠Série sobre Churn citada está no perfil do Walmir Junior.Apoie o Papo de ProdutoSiga no Spotify e deixe sua avaliação para nos ajudar a alcançar mais pessoas de produto.KeywordsPLG, Product Led Growth, jornada do usuário, onboarding, cultura de experimentação, análise de clientes, churn, responsabilidade extrema, trabalho em equipe, RFM, cohorts

Today on the show we have Andrew Davies, the CMO of Paddle.In this episode, Andrew shares his experience tackling the "champagne problems" that SaaS companies face as they scale globally.We then discussed how Paddle repositioned itself through the merchant of record model and brought a legacy concept back into the spotlight.We wrapped up by discussing the company's strategic phases, the ProfitWell acquisition, and the challenges of narrowing ICP without losing growth momentum.Mentioned ResourcesPaddleProfitWellPrice IntelligentlyIdioOptimizelyChurn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

Ever delivered knockout results… only to watch a client walk? It's a brutal truth of business: sometimes, amazing just isn't enough.In this episode of the Stay Hungry Podcast, Joel, fresh from a literal fever dream in Borneo (where he didn't see enough orangutans but did have a business epiphany!), and Martha unpack why. Using a real-life gut punch: a client who left despite an 18x return on ad spend, they reveal why your best work can vanish if clients don't see the 'so what?' and 'what's next?'.Whether you're in marketing, accounting, or any service game, if you're not constantly painting the bigger picture and showing the roadmap, you're risking it all. Joel and Martha dig into the common traps: assuming clients "just get it" (spoiler: they often don't), failing to provide context for your wins, and not re-enrolling them in the exciting journey ahead.

Good morning, Store Nation!     Thank you for tuning in to the Hacking Self Storage podcast. Today, we're continuing our review of the 2025 SSA Report and taking a closer look at two more metrics: Churn Rates and Conversions These two metrics reveal what's really happening in the self storage industry. Hope you like and enjoy this episode.     Give it a listen!   Thanks to our Sponsor! Get 50% off your first 3 months with Stora: https://stora.co/dean Gavin Shields on LinkedIn: https://www.linkedin.com/in/gavinshields/   Get the FREE Workshop: https://www.mrselfstorage.com/workshop Mr. Self Storage: https://www.mrselfstorage.com/ Dean's Email: deanbooty@icloud.com Mr. Self Storage on TikTok: https://www.tiktok.com/@mrselfstorage

Darryl Hicks, founder and CEO of FlexPay, takes us behind the scenes of a problem costing subscription businesses millions each month – failed payments and the resulting involuntary customer churn. From his early days cleaning toilets in his parents' commercial cleaning business to consulting for major telecom companies in the Twin Towers, Darryl shares his unique journey to founding a company that's now processing billions of transactions using sophisticated AI. What began as a solution he built for his own subscription businesses has evolved into a mission to fundamentally transform how payments work.FlexPay stands apart through deep partnerships with financial institutions, sharing crucial data that has traditionally been siloed between merchants and issuers. This approach allows their machine learning models to continuously improve. For subscription businesses experiencing millions in monthly failed payments, even small improvements in recovery rates translate to substantial revenue.The conversation reveals how payment system opacity creates unnecessary friction for legitimate commerce. When issuing banks make decisions without transparency – whether declining transactions due to suspected fraud or based on undisclosed policies against certain merchant categories – both businesses and consumers suffer. While excited about innovations like stable coins, Darryl remains pragmatic about the future of payments: "I would not bet against Visa and Mastercard." Rather than trying to replace traditional rails, he's focused on reducing friction within existing systems through better data sharing and transparency. For entrepreneurs, he emphasizes the importance of building strong advisory boards and following your natural passions.

Tá Aisteaoiri Bhreanainn ag dul chun stáitse anocht i Halla na Feothanai le dráma - 'Na Gealáin'.

In today's Tech3 from Moneycontrol, we unpack a major leadership shakeup at Flipkart, where four senior execs are moving on—some to rivals like Swiggy Instamart. VC firms in India are hiring again as $100 million+ deals return. Meta's Ray-Ban smart glasses are launching in India, SoftBank posts a surprise $3.5 billion profit, and IAMAI gets a new chairman. Tune in for more in the tech and startup world.

SUMMARY: JJ is in The Churn, asking what month this is, does "The Radio Test," and lauds how Matt's act would kill on a Disney cruise. We talk about people dying on cruise ships, Regis and Kathie Lee, and love for Donny Osmond and Hugh Jackman. Also, why can't lesbians cook? And it's a Hall of Fame Scoopardy II.

Your ideal customer profile (ICP) is the north star for your entire company: it determines who you're building for and selling to. Though most growth-stage founders think they know who their ICP is, very few know how to update and refine it to keep the company focused as they grow—which can lead to a lot of headaches down the road.In this debut episode of a16z Growth's new company scaling podcast, the a16z Guide to Growth, a16z's Joe Morrissey (General Partner, a16z Growth), Michael King (Partner, Go-to-Market Network), and Mark Regan (Partner, a16z Growth) break down why ICP misalignment is often the hidden cause of common problems across the entire company, from pipeline gaps and bloated marketing spend to stalled product roadmaps—and dive deep on how to fix it.They offer tactical advice for defining (and refining!) your ICP as you scale, explain why getting it right requires company-wide alignment, and how to navigate the “precision paradox” when implementing it. Plus, why ICPs matter even more in the AI era, and how a well-executed ICP shows up across the business when it's working. Resources: Read more on sales and go-to-market on our Growth Content CompendiumFind Joe on LinkedIn: https://www.linkedin.com/in/morrisseyjoe/Find Mark on LinkedIn: https://www.linkedin.com/in/mregan178/Find Michael on LinkedIn: https://www.linkedin.com/in/michael-king-62258/Find Emma on LinkedIn: https://www.linkedin.com/in/emmajanaskie/ Stay Updated: Let us know what you think: https://ratethispodcast.com/a16zFind a16z on Twitter: https://twitter.com/a16zFind a16z on LinkedIn: https://www.linkedin.com/company/a16zSubscribe on your favorite podcast app: https://a16z.simplecast.com/Follow our host: https://twitter.com/stephsmithioPlease note that the content here is for informational purposes only; should NOT be taken as legal, business, tax, or investment advice or be used to evaluate any investment or security; and is not directed at any investors or potential investors in any a16z fund. a16z and its affiliates may maintain investments in the companies discussed. For more details please see a16z.com/disclosures.

Today on the show we have Ziv Peled, the Chief Customer Officer of AppsFlyer.In this episode, Ziv shares his experience using AI to radically improve customer success performance.We then discussed the shift from product expertise to growth partnership and wrapped up by exploring how AI is changing internal team dynamics and go-to-market strategies.Mentioned ResourcesAppsFlyerMatik.ioChurn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

This episode features an interview with Steve Rotter, CMO at DeepL, a global communications platform powered by Language AI.In this episode, Steve shares with us the power of a small uplift to your website when you see large scale website traffic, and the importance of pushing your point of view over your product features. He also dives into the value of brand in avoiding churn. Key Takeaways:Small changes to the website can have a small uplift, and when you are dealing with large-scale website traffic, that can have a big impact on the business. For large enterprises, don't underestimate the value of small optimizations on the website. People churn products, they don't churn from valued brands and communities. Make sure to invest in your brand accordingly. Explaining your POV over pushing your features, allows you to demonstrate the outsized impact of your product more effectively. Quote:  Brand is critical. My general sense is, people churn from products, they don't churn from communities, they don't churn from brands with personalities that they enjoy. So, we spend a lot of time looking at that in terms of, you know, what is the voice, what is the language, what is the identity of the brand?Episode Timestamps: *(04:11) The Trust Tree: People churn from products, not brands and communities *(24:13) The Playbook: Explain your point of view, over pushing all your features*(39:22) Quick Hits: Scott's Quick HitsSponsor:Pipeline Visionaries is brought to you by Qualified.com. Qualified helps you turn your website into a pipeline generation machine with PipelineAI. Engage and convert your most valuable website visitors with live chat, chatbots, meeting scheduling, intent data, and Piper, your AI SDR. Visit Qualified.com to learn more.Links:Connect with Ian on LinkedInConnect with Scott on LinkedInLearn more about DeepLLearn more about Caspian Studios

Is it really possible to eliminate client churn in professional services? Knownwell's CMO Courtney Baker, CEO David DeWolf, and Chief Product and Technology Officer Mohan Rao dive deep into the myths surrounding unavoidable churn and why too many companies accept it as inevitable. They challenge this mindset, exploring how AI-driven insights can shift businesses from resignation to proactive client retention strategies. Special guest Peter Kang, co-founder of Barrel Holdings, joins Pete Buer for a revealing conversation about "silent churn" — when clients slip away without warning. Kang shares how systems thinking, deeper client engagement, and recognizing early warning signs are key to building resilient agency relationships. And why when you start to hear, "All is good" over and over, alarm bells should start going off in your head.  In "AI in the Wild," Pete Buer breaks down new research from the Pew Research Center highlighting the gap between public and expert perceptions of AI's future — and what it means for businesses today. Ready to rethink your churn strategy? Visit www.knownwell.com to see how Knownwell's AI platform can help you keep more of the clients you've already earned. Watch this episode on YouTube: https://youtu.be/_KKLpnZsU0o 

On the most recent episode of the FutureSox Podcast Ian Eskridge and James Fox discuss the youth movement in the White Sox with the promotion of Edgar Quero & Chase Meidroth along with a few of the returning roster in Brooks Baldwin and Miguel Vargas. They also ran through the ongoing roster churn on the MLB squad and MiLB side, plus promotions including Braden Montgomery, Ryan Galanie, Wikelman Gonzalez, and Caden Connor among a few others

Charles Coleman, sitting in for Ali Velshi is joined by Congressman Adam Smith (D-WA), Slate's Mark Joseph Stern, Georgetown's Michele Goodwin, Janai Nelson, president and director-counsel of the NAACP Legal Defense & Education Fund, Kimberly Atkins Stohr, Molly Jong-Fast, the ACLU's Alanah Odoms, the Nation's Ray Suarez, and MacMillan Publishers CEO Jon Yaged.

On this week's show we ask, how satisfied are you with your streaming service providers? We also read your emails and take a look at the week's news. News: Prime Video has 88% of customers on ad-supported plans Amazon gearing up to roll out new Fire TV OS on streaming player Roku announces 2 new streaming sticks starting at just $30 Max begins password-sharing crackdown Other: Aiwa: Then and Now State of Streaming: Satisfaction with streaming providers (The Streamable) How are Americans really feeling about their streaming services? Recently, we surveyed nearly 1,500 cord-cutters to get a clearer picture of how people are watching, what they're paying, and which services they are most satisfied with. The results reveal shifting habits in a saturated streaming market and point to what matters most as we speed right through 2025. Full article here… Streaming services people use: YouTube TV: 30% Hulu + Live TV: 10% Sling TV: 7% DIRECTV STREAM – 6% Fubo: 3% Philo: 3% DIRECTV via internet: 2% Dish: 2% None of the above: 38% Are subscribers satisfied? Despite rising subscription costs and service fragmentation, 58% of users are satisfied with their streaming experience, 33% are neutral, and only 9% are dissatisfied. This high satisfaction rate, despite 2024's price hikes and content reshuffles, is likely due to improved app performance, better device compatibility, and more tailored subscription options. How many services do people use? In 2025, streaming is typically a multi-platform experience: 49% of households subscribe to 2-4 services, 38% use 5 or more, and only 12% stick to a single service. Content fragmentation drives users to stack subscriptions for their favorite shows and sports, a shift from the cable era, making multiple subscriptions the norm for convenience. Monthly spending on streaming The typical streaming bill has surged, with 35% of users spending $50-$100 monthly, often on live TV and multiple on-demand subscriptions. Additionally, 26% spend over $100, likely on premium plans or add-ons, while only 19% keep costs at $25 or less by limiting subscriptions or using free trials. Streaming costs and complexity now rival traditional cable bills. Bundled benefits Bundling is a popular cost-saving strategy, with 31% of respondents accessing streaming through Amazon Prime and 14% via phone bills, often getting discounted or free access to platforms like Netflix or Disney+. However, 36% prefer direct subscriptions or find their preferred platforms aren't bundled, showing bundling is common but not universal. Churn vs. loyalty In 2025, 70% of users showed strong loyalty to their existing services, indicating platform stickiness despite subscription fatigue. However, 50% canceled at least one streaming service in 2024, driven by cyclical pauses, price hikes, or lack of content. Unlike cable, streaming subscriptions are easily canceled, leading to dynamic, seasonal churn, with some users returning for new content. What matters most? Here are the features that matter most to users: Affordable pricing Access to local channels Live sports availability Device compatibility (smart TVs, streaming sticks, etc.) Channel variety Reliable streaming quality DVR functionality Support for 4K resolution and surround sound (less critical) Preferred streaming devices Smart TVs are the top choice for streaming, used by 56% of viewers, followed by Roku devices at 44%, then Fire TV, Apple TV, and web/mobile viewing. This highlights a trend toward living room, lean-back streaming experiences over desktop viewing, driven by widespread smart TV adoption and improved built-in apps.    

Today on the show we have Sivan More, the VP of Customer Success at HiBob, an HR tech company driving company culture and employee engagement.In this episode, Sivan shares her experience in the evolution of customer success and how it has transformed over the years.We then discussed the role of AI and personalization in enhancing customer journeys, and we wrapped up by diving into how to build scalable, skills-based customer success teams in the age of AI.Mentioned ResourcesHiBobVitally.ioChurn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

Harry the Gorillagician visits The Churn, but first Matt needs to walk the extra mile for the kids. Harry comes from a debut performance on "Fool Us," gets into his Matt-like experience with "America's Got Talent," and gives Piff the Magic Dragon pause for concern at their first meeting. Plus a Scoopardy. For more gorilla magic, go to gorillagician.com!

James Fox of FutureSox sits down and talks about finding bright spots on a team with a dim outlook.  Will the inevitable roster turnover that is coming be limited to easy decisions or will Chris Getz make some tough ones too? The catching situation is examined by James and Ed while the Sox Nerd gives you a history lesson on White Sox catchers...and sausage.  Chris Lanuti and Ed Siebert sit at his 9-foot homemade oak bar in a basement on the South Side of Chicago to discuss their favorite team - The Chicago White Sox in a podcast "For Fans, By Fans!" Listen. Subscribe. Share. Video version now available on YouTube! Call 708-459-8406 and leave your comments and questions for the next episode! SUBSCRIBE NOW​ on Apple Podcasts, Spotify, everywhere podcasts can be found and always at SoxInTheBasement.com!

On the podcast, I talk with Dan about estimating the ROI of product changes before building them, calculating your subscription app's growth ceiling, and why you shouldn't make assumptions about what is and isn't working in other apps.Top Takeaways:

In this Technology Reseller News podcast, Doug Green sits down with Sean Casey, SVP of Product Management at CSG, to discuss how AI can help communications service providers (CSPs) overcome one of their most persistent challenges: churn. With competition fierce, CSPs need to prioritize retention over acquisition and realize that keeping customers is just as valuable as enticing new users. According to Casey, many are turning to AI to help support the effort. We all know that AI tools can power chatbots and other service touchpoints to varying degrees of success. In fact, more than 8 in 10 CSP customers actually prefer to use AI in customer service over speaking with a human representative in at least one channel, according to a recent CSG survey. However, Casey says that's just the beginning. AI solutions are also helping organizations: Identify customers at risk of churn before they switch providers. Engage with customers more meaningfully to improve trust, relationships and issue resolution. Improve billing processes to boost on-time payments and satisfaction. Get ahead of changes, disruptions and more to stave off confusion and frustration before it occurs. Tune in to hear why Casey believes that AI – when applied correctly – is the technology that will define telecoms' next era, helping CSPs increase lifetime value, grow loyalty and decrease costs while providing customers with the effortless experiences they are looking for. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. To learn more, visit csgi.com.

This week is hosted by Philippa, Katie & Quentin.A short midweek round up of The Archers SO FAR focusing on Sunday, Monday & Tuesday episodes up to 8/4/25.You can also watch this on YOUTUBE: https://www.youtube.com/@AllAboutTheArchers-vv8jz/videosYou can support us on PATREON: https://www.patreon.com/AllAboutTheArchersOr you can BUY US A COFFEE here: buymeacoffee.com/allaboutthearchersYou can buy our MERCH here: https://www.redbubble.com/people/aboutthearchers/shopDo join our FACEBOOK Group: https://www.facebook.com/groups/1127587031446013/ We are on INSTAGRAM: https://www.instagram.com/aboutthearchersWe are on BLUESKY: https://bsky.app/profile/allaboutthearchers.bsky.socialWe are on THREADS: https://www.threads.net/@aboutthearchersWe are on TIKTOK: https://www.tiktok.com/@allaboutthearchers?_t=8gmqKVCW3HM&_r=1AmbridgeBBCRadio4#Brookfield #TheArchers #AllAboutTheArchers #radio4 #bbcradio #bbcradio4 #ambridge #soapopera #borchester #bridgefarm #podcast Hosted on Acast. See acast.com/privacy for more information.

Adam Aurand spent nearly a decade of his life stuck in a loop: emergency rooms, psychiatric hospitals, jails, prison, and the streets in and around Seattle. During that time, he picked up diagnoses of schizophrenia, bipolar disorder, and schizoaffective disorder. He also used opioids and methamphetamine.Aurand's life is an example of what happens to many people who experience psychosis in the US: a perpetual shuffle from one place to the next for visits lasting hours or days or weeks, none of them leading to longer-lasting support.This week on Reveal, reporters who made the podcast Lost Patients, by KUOW and the Seattle Times, try to answer a question: Why do America's systems for treating serious mental illness break down in this way? The answer took them from the present-day streets of Seattle to decades into America's past.You can find Lost Patients wherever you get your podcasts:NPR: https://www.npr.org/podcasts/510377/lost-patientsApple Podcasts: https://podcasts.apple.com/us/podcast/lost-patients/id1733735613 Spotify: https://open.spotify.com/show/1avleoc5U4DA7U37GFPzIH This is an update of an episode that originally aired in July 2024.  Support Reveal's journalism at Revealnews.org/donatenow Subscribe to our weekly newsletter to get the scoop on new episodes at Revealnews.org/weekly Instagram Take our listener survey Learn about your ad choices: dovetail.prx.org/ad-choices

Ishan Mukherjee is the Co-Founder/CEO of Rox, a Sequoia-backed AI-powered sales productivity platform. Before Rox, he was the Chief Growth Officer at New Relic where he scaled the self-serve business from $0-$100M in ARR. Prior to New Relic, Ishan founded Pixie Labs (acq by New Relic). Before that he led product at Siri Knowledge Graph at Apple, Lattice Data (acquired by Apple), Premise Data, and Amazon Robotics. Ishan was also an early engineer in Kiva (acquired by Amazon) where he joined after graduating from MIT. In Today's Episode We Discuss: 04:50 Biggest Lessons Scaling New Relic's PLG to $100M in ARR 05:59 How to Do PLG and Enterprise at the Same Time 07:00 How to do Content in a PLG World 08:50 Performance Marketing or Organic Content: What Works for PLG 10:27 Why You Should Stop Marketing at Events 11:47 Why SEM is a Cartel 14:15 Why Unpaid Design Partners are BS 17:17 How AI Changes the World of Enterprise Sales: Commit-Based vs. Usage-Based  20:49 How to do Sales Compensation Plans 24:44 How to Ramp New Sales Reps 25:03 The Impact of AI on Sales Research 29:18 How to do Deep Customer Research in an AI World 35:56 Changing Spending Patterns in SaaS 41:41 Retention and Churn in Enterprise AI 43:31 The Future of Sales Teams with AI 44:45 Hiring and Scaling Sales Teams 54:28 Quickfire    

In this episode, I am joined by Wolfgang Croskey, Co-Founder of Crane. We discuss:(00:00:00) - Intro(00:01:10) - Crane applications(0:03:53) - Is AI a threat?(00:09:38) - AI tools available in the marketplace(00:22:24) - Phones and Phone Systems(00:31:02) - Crane(00:42:27) - Churn data and dashboard visualizations(00:53:41) - 2025 PM conferencesLearn more & connect with me here:⁠Crane⁠, the private community for property management business owners.⁠My Free PM Newsletter⁠⁠RL Property Management⁠Learn more and connect with Wolfgang here: Wolfgang on LinkedInWolfgang on X Links to tools mentioned on this episode:Crane — https://www.joincrane.coZapier — https://zapier.comCalendly — https://calendly.comJotform — https://www.jotform.comAuto-GPT — https://github.com/Torantulino/Auto-GPTAutoGen — https://microsoft.github.io/autogenMicrosoft Copilot — https://copilot.microsoft.comGrok — https://grok.comSmith.ai — https://smith.aiShowMojo — https://www.showmojo.comAppFolio — https://www.appfolio.comBuildium — https://www.buildium.comNotion — https://www.notion.soTenant Turner — https://www.tenantturner.comRingCentral — https://www.ringcentral.comZoom — https://zoom.usGoogle Looker Studio — https://lookerstudio.google.com The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

Antenna's CEO shares insights on the firm's latest SVOD research, including churn stabilization, re-subscribers, growth in ad-supported plans, the role of live, and more.

Today on the show, we have Fran Brzyski, CEO and co-founder of Hark, a platform that helps brands build loyalty and achieve efficient growth through customer-generated content.In this episode, Fran shares insights into transforming customer feedback by leveraging the power of video and audio. He discusses the importance of capturing customer intent, the challenges of shifting from traditional feedback methods, and how to drive engagement by making feedback actionable.We also dive into strategies for integrating feedback across departments, using customer stories to fuel growth, and the future of human interaction in an AI-driven world.Mentioned ResourcesLinkedInHarkChurn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

In this episode, CJ sits down with John Connolly, Managing Director at Spectrum Equity, to explore the evolution of consumer investing. They discuss how investor sentiment toward consumer companies has shifted over the past 15 years and why traditional SaaS metrics like net dollar retention (NDR) don't always apply in this space. John explains what signals indicate a strong consumer business, whether brand or product wins in the long run, and how consumer companies have adapted their monetization strategies over the last decade. Plus, John shares the story behind Spectrum Equity's investment in Teachers Pay Teachers and the craziest thing he's ever done to land a deal.If you're looking for an ERP, head to NetSuite: https://netsuite.com/metrics and get the CFO's Guide to AI and Machine Learning.—SPONSORS:Subscript is a modern billing and revenue recognition platform designed for SaaS finance teams that need flexibility and accuracy. From automated invoicing and dunning to compliant, transparent revenue recognition and real-time analytics, Subscript eliminates manual work, reduces errors, and gives you a single source of truth for all your financial data. Book a free demo at subscript.com.Rippling Spend is a spend management solution that handles your entire company's spending in one unified system. It enables you to bring your corporate cards, expense management, bill pay, and more into one place to achieve real-time visibility and uniquely granular control with automated policy controls across every type of spend. Get a demo to see how much time your org would save at rippling.com/metrics.Vanta's trust management platform takes the manual work out of your security and compliance process and replaces it with continuous automation. Over 9000 businesses use it to automate compliance needs across over 35 frameworks like SOC 2 and ISO 27001. Centralize security workflows, complete questionnaires up to five times faster, and proactively manage vendor risk. For a limited time, get $1,000 off of Vanta at vanta.com/metrics.Tropic is an intelligent spend management solution that consolidates your spend data and processes into one unified offering, enabling insights and decisive action. From spotting hidden optimization opportunities to automating painful procurement workflows and giving you the best market data to turn vendor negotiations in your favor, Tropic combines smart insights with real human expertise to keep you ahead of the curve. Visit tropicapp.io/mostlymetrics to learn how.NetSuite provides financial software for all your business needs. More than 40,000 companies have already upgraded to NetSuite, gaining visibility and control over their financials, inventory, HR, eCommerce, and more. If you're looking for an ERP platform ✅, head to NetSuite https://netsuite.com/metrics and get the CFO's Guide to AI and Machine Learning.Planful is a financial performance management platform designed to streamline financial tasks for businesses. It helps with budgeting, closing the books, and financial reporting, all on a cloud-based platform. By improving the efficiency and accuracy of these processes, Planful allows businesses to make better financial decisions. Find out more at www.planful.com/metrics.—FOLLOW US ON X:@cjgustafson222 (CJ)—TIMESTAMPS:(00:00) Preview and Intro(02:32) Sponsor – Subscript | Rippling Spend | Vanta(06:04) The Evolution of Investing and Defensibility(08:50) Cooling Investor Appetite for Consumer Businesses(10:13) Efficiency Metrics for Consumer Businesses(12:24) How To Navigate Retention and Churn(14:12) Sponsor – Tropic | NetSuite | Planful(17:47) When Churn Is Necessary(19:15) Increasing TAM in Consumer Businesses(21:13) The Most Important Metric: Funnel Health(24:08) Celebrity Partnerships as a Competitive Mode(25:05) Why Brand Is Even More Important in B2C Than B2B(26:25) The Strongest Brands John Has Invested In(28:23) Changes in How Companies Monetize Over the Past Decade(29:52) Using the Supply Side To Bring You Demand(34:02) How COVID-19 Wreaked Havoc on Consumer Trends(38:11) Evaluating Consumer Businesses(39:04) The Craziest Thing John Has Done To Win a Deal(40:56) How To Pitch to Bootstrapped Founders(43:00) The Revolutionary Teachers Pay Teachers Marketplace(46:18) Wrap Get full access to Mostly metrics at www.mostlymetrics.com/subscribe

#updateai #customersuccess #saas #businessIn this episode of the Unchurned podcast, we are joined by our dynamic duo of experts, James Sanders (AI Implementation Strategist) and Michelle Carter (Customer Success Innovation Lead). From automated call summaries and sentiment analysis to predictive analytics and personalized customer experiences, James and Michelle will guide us through the current trends and future possibilities of AI.They discuss the burgeoning interest in specialized AI tools for customer success and delve into various applications—such as conversation intelligence, chatbots, and predictive health scoring—that are reshaping the industry. By leveraging AI, CSMs can focus on building relationships and delivering value with their new AI copilots.Timestamps0:00 - Preview & Intros2:17 - AI and Customer Success3:11 - Call summaries and follow-up generation4:05 - Voice of the Customer (Sentiment Analysis)5:11 - Predictive Analytics for Churn and Upsell6:03 - Customer Health Scoring6:40 - Task Automation and Workflow Orchestration7:42 - Chatbots and Self-Service AI8:37 - Personalized Content and Recommendations10:52 - Sophisticated proactive retention alerts12:02 - Embedded copilots for AI assistance 13:03 - Multichannel customer orchestration15:45 - Solution Categories in AI for Customer Success19:39 - Glossary of Terms Related to AI___________________________

                                   Copperplate Time 501                             presented by Alan O'Leary                       www.copperplatemailorder.com  1. Bothy Band:  Green Groves/Flowers of Red Hill.   Afterhours 2. Mulcahy Family: The Rose in the Heather/The Kilavil/An Buachaillin Bán. The Reel Note 3. Caoimhin O'Fearghaill & Paddy Tutty:                      Gerdie Commane's/Paddy Sean Nancy's/Miss Lyon's. Flute & Fiddle 4. Daoiri Farrell: The Blue Tar Road.   True Born Irishman 5. Michelle Mulcahy:   The Drunken Sailor.   Lady on the Island 6. Karen Ryan:  Mrs Lawrie/Karen Ryan's.   The Coast Road 7. PJ & Marcus Hernon:  An Súisín Bán/The Galtee Hunt.   Celebrating 50 Years 8. John McEvoy & John Wynne:                            The Last Train from Loughrea/Ned Coleman's.  Dancer at the Fair 9. Eleanor Shanley/Garadice:  Down by Blackwaterside.   Sanctuary 10. Sorcha Costello: Gan AInm/The Fairy Dance.  The Primrose Lass 11. Angelina Carberry:                 Bold Doherty/Kitty, Come Down to Limerick:  An Traidisiun Beo12. Gatehouse: The Monsteraden Set.   Heather Down the Moor13. Maurice McGrath: Willie Clancy & His Pipes.  Winsome Ways 14. Willie Clancy: Plains of Boyle/The Leitrim Fancy. Seoltaí Séidte15. John Carty & Michael McGoldrick:                  Whistler O're The Lave O't/Kilkenny For Me/Come to the Fair.   At Our Leisure16. Dave Sheridan: I Buried My Wife/O'Dea's/Ryan's.  Drivin' Leitrim Timber 17. Elaine Reilly & Daithi Gormley:  Sheridan's Tap Room/Sheridan's.  Epiphany 18. Garadice: Gan Ainm/The Sunny Hills of Beara/The Castleblaney Piper.  Garadice 19. Harris/Grada/Donnelly/Cotter:        New Mown Meadow/Dublin Reel/The Steampacket.  Riches of Clare20. Ralph McTell:  An Irish Blessing.  Songs for 6 Strings 21. Bothy Band: The Pipe on the Hob/The Hag at the Churn, Afterhours 22. Bothy Band:  Green Groves/Flowers of Red Hill.   Afterhours

On this episode of The GAP Luke Lawrie and Joab Gilroy talk about internet providers. The games they've been playing this week include Assassin's Creed Shadows, Look Outside, Wreckfest 2, Hell Clock, Roots Devour, and more. Over in the news Silent Hill f is refused classification and then it isn't, Game Informer returns, the Switch 2 showcase is just around the corner, God of War is getting a spin off, The Witcher 4 and Intergalactic aren't 2026 games, and publishers have plans to avoid GTA 6. This episode goes for 1 hour and 45 minutes, it also contains coarse language. You can also check out Joab's book on Amazon. Timestamps – 00:00:00 – Start 00:10:39 – Roots Devour 00:20:09 – Hell Clock 00:34:20 – Wreckfest 2 00:40:41 – Look Outside 00:52:42 – Assassin's Creed Shadows 01:06:42 – News 01:35:29 – Weekly Plugs 01:40:29 – End of Show Subscribe in a reader iTunes / Spotify

Today on the show, we have Chris Savage, CEO and co-founder of Wistia, a leading video marketing platform.In this episode, Chris shares insights from Wistia's journey—from a video hosting platform to a comprehensive suite of video tools. He discusses the impact of COVID on video adoption, how Wistia navigated major strategic shifts, and why betting on yourself is often the best investment.We also dive into AI's evolving role in video creation and editing, the importance of onboarding for retention, and why success isn't always about massive numbers but rather delivering value at the right moment.Mentioned ResourcesWistiaTalking Too Loud with Chris SavageEp 45 | How Wistia's creative brand voice helps them retain their customersChurn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

Churn is something that affects us all (like it or not) but there are a few powerful ways to reduce churn by creating 'Pain To Disconnect"  with your products. Want to work directly with me to help you get unlimited traffic on YouTube? Join the Gold Mastermind for only $99 per month here - https://www.iServeFirst.com/ (cancel anytime with one click) Listen to this Podcast on all available players - https://www.TrafficTubeSecrets.com/

Send us a textGary brings you more highlights from Angus MacColl's recent recital hosted by the MacKenzie Caledonian Pipe Band, and invites you to eavesdrop on a couple of sets from the Celtic Spring Festival Tour in AustriaPlaylistAngus MacColl with the Cowal Highland Gathering, Maclean of Pennycross, 71st Highlanders, The Pap of Glencoe and The Highland Wedding from the MacKenzie Caledonian Pipe Band Recital Series 2025Angus MacColl with Gaelic Airs from the MacKenzie Caledonian Pipe Band Recital Series 2025Angus MacColl with Strathspeys and Reels from the MacKenzie Caledonian Pipe Band Recital Series 2025Heart of Italy Pipe Band with Farewell to Cetine and Castle Dangerous from Heartbeat25th Guinness Celtic Spring Tour Musicians with The King's Shilling, The Ass in the Graveyard, Scarce o Tatties, Hag at the Churn and Pressed for Time Live in AustriaSupport the show

Listen up, you Saddle goose! Marc Roberts, former Blue Man Group performer and inventor of "The Bebot Bit", stops by The Churn. We recall stories about performing theater at The Juilliard of Missouri, creepy old man reveals, what happens when you go off your meds to get drunk, and creating a minor league mascot from scratch.SPONSOR: Brought to you by Winnie's Poo Wipes.

Spadoni stops by The Churn! We talk about the latest Bucket Show, SNL50, Matt's history of failure, jam bands, our Super Bowl bets, and Kendrick Lamar. Also, Matt returns to St. John, Spadoni's numerous tribute band gigs, and a Scoopardy.

Iliza would rather talk about peat bogs and linguistics, but she always makes time to advise listeners on their terrible friends.  Get access to all the podcasts you love, music channels and radio shows with the SiriusXM App! Get 3 months free using this show link: https://siriusxm.com/iliza.