Podcasts about Churn

Today on the show we have Andrew Davies, the CMO of Paddle.In this episode, Andrew shares his experience tackling the "champagne problems" that SaaS companies face as they scale globally.We then discussed how Paddle repositioned itself through the merchant of record model and brought a legacy concept back into the spotlight.We wrapped up by discussing the company's strategic phases, the ProfitWell acquisition, and the challenges of narrowing ICP without losing growth momentum.Mentioned ResourcesPaddleProfitWellPrice IntelligentlyIdioOptimizelyChurn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

Darryl Hicks, founder and CEO of FlexPay, takes us behind the scenes of a problem costing subscription businesses millions each month – failed payments and the resulting involuntary customer churn. From his early days cleaning toilets in his parents' commercial cleaning business to consulting for major telecom companies in the Twin Towers, Darryl shares his unique journey to founding a company that's now processing billions of transactions using sophisticated AI. What began as a solution he built for his own subscription businesses has evolved into a mission to fundamentally transform how payments work.FlexPay stands apart through deep partnerships with financial institutions, sharing crucial data that has traditionally been siloed between merchants and issuers. This approach allows their machine learning models to continuously improve. For subscription businesses experiencing millions in monthly failed payments, even small improvements in recovery rates translate to substantial revenue.The conversation reveals how payment system opacity creates unnecessary friction for legitimate commerce. When issuing banks make decisions without transparency – whether declining transactions due to suspected fraud or based on undisclosed policies against certain merchant categories – both businesses and consumers suffer. While excited about innovations like stable coins, Darryl remains pragmatic about the future of payments: "I would not bet against Visa and Mastercard." Rather than trying to replace traditional rails, he's focused on reducing friction within existing systems through better data sharing and transparency. For entrepreneurs, he emphasizes the importance of building strong advisory boards and following your natural passions.

Tá Aisteaoiri Bhreanainn ag dul chun stáitse anocht i Halla na Feothanai le dráma - 'Na Gealáin'.

In today's Tech3 from Moneycontrol, we unpack a major leadership shakeup at Flipkart, where four senior execs are moving on—some to rivals like Swiggy Instamart. VC firms in India are hiring again as $100 million+ deals return. Meta's Ray-Ban smart glasses are launching in India, SoftBank posts a surprise $3.5 billion profit, and IAMAI gets a new chairman. Tune in for more in the tech and startup world.

SUMMARY: JJ is in The Churn, asking what month this is, does "The Radio Test," and lauds how Matt's act would kill on a Disney cruise. We talk about people dying on cruise ships, Regis and Kathie Lee, and love for Donny Osmond and Hugh Jackman. Also, why can't lesbians cook? And it's a Hall of Fame Scoopardy II.

Your ideal customer profile (ICP) is the north star for your entire company: it determines who you're building for and selling to. Though most growth-stage founders think they know who their ICP is, very few know how to update and refine it to keep the company focused as they grow—which can lead to a lot of headaches down the road.In this debut episode of a16z Growth's new company scaling podcast, the a16z Guide to Growth, a16z's Joe Morrissey (General Partner, a16z Growth), Michael King (Partner, Go-to-Market Network), and Mark Regan (Partner, a16z Growth) break down why ICP misalignment is often the hidden cause of common problems across the entire company, from pipeline gaps and bloated marketing spend to stalled product roadmaps—and dive deep on how to fix it.They offer tactical advice for defining (and refining!) your ICP as you scale, explain why getting it right requires company-wide alignment, and how to navigate the “precision paradox” when implementing it. Plus, why ICPs matter even more in the AI era, and how a well-executed ICP shows up across the business when it's working. Resources: Read more on sales and go-to-market on our Growth Content CompendiumFind Joe on LinkedIn: https://www.linkedin.com/in/morrisseyjoe/Find Mark on LinkedIn: https://www.linkedin.com/in/mregan178/Find Michael on LinkedIn: https://www.linkedin.com/in/michael-king-62258/Find Emma on LinkedIn: https://www.linkedin.com/in/emmajanaskie/ Stay Updated: Let us know what you think: https://ratethispodcast.com/a16zFind a16z on Twitter: https://twitter.com/a16zFind a16z on LinkedIn: https://www.linkedin.com/company/a16zSubscribe on your favorite podcast app: https://a16z.simplecast.com/Follow our host: https://twitter.com/stephsmithioPlease note that the content here is for informational purposes only; should NOT be taken as legal, business, tax, or investment advice or be used to evaluate any investment or security; and is not directed at any investors or potential investors in any a16z fund. a16z and its affiliates may maintain investments in the companies discussed. For more details please see a16z.com/disclosures.

Can a week go by without the Parramatta Eels copping another kick to gut? Sixties and Forty20 discuss another terrible slice of bad luck for the club as young star Sam Tuivaiti has been ruled out until Rounds 19 or 20 with a high ankle sprain. The Tip Sheet reviews the weekend action including glory for the girls in the Lisa Fiaola and Tarsha Gale, heart break for the SG Ball and drama aplenty for the NRL. Churn and burn in the Eastern Suburbs with Dominic Young free to leave – who are his ideal suitors? State of Origin in around the corner and selection speculation is starting to ramp. Who's who for the Blues? Are Queensland in quicksand?

Today on the show we have Ziv Peled, the Chief Customer Officer of AppsFlyer.In this episode, Ziv shares his experience using AI to radically improve customer success performance.We then discussed the shift from product expertise to growth partnership and wrapped up by exploring how AI is changing internal team dynamics and go-to-market strategies.Mentioned ResourcesAppsFlyerMatik.ioChurn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

This episode features an interview with Steve Rotter, CMO at DeepL, a global communications platform powered by Language AI.In this episode, Steve shares with us the power of a small uplift to your website when you see large scale website traffic, and the importance of pushing your point of view over your product features. He also dives into the value of brand in avoiding churn. Key Takeaways:Small changes to the website can have a small uplift, and when you are dealing with large-scale website traffic, that can have a big impact on the business. For large enterprises, don't underestimate the value of small optimizations on the website. People churn products, they don't churn from valued brands and communities. Make sure to invest in your brand accordingly. Explaining your POV over pushing your features, allows you to demonstrate the outsized impact of your product more effectively. Quote:  Brand is critical. My general sense is, people churn from products, they don't churn from communities, they don't churn from brands with personalities that they enjoy. So, we spend a lot of time looking at that in terms of, you know, what is the voice, what is the language, what is the identity of the brand?Episode Timestamps: *(04:11) The Trust Tree: People churn from products, not brands and communities *(24:13) The Playbook: Explain your point of view, over pushing all your features*(39:22) Quick Hits: Scott's Quick HitsSponsor:Pipeline Visionaries is brought to you by Qualified.com. Qualified helps you turn your website into a pipeline generation machine with PipelineAI. Engage and convert your most valuable website visitors with live chat, chatbots, meeting scheduling, intent data, and Piper, your AI SDR. Visit Qualified.com to learn more.Links:Connect with Ian on LinkedInConnect with Scott on LinkedInLearn more about DeepLLearn more about Caspian Studios

Is it really possible to eliminate client churn in professional services? Knownwell's CMO Courtney Baker, CEO David DeWolf, and Chief Product and Technology Officer Mohan Rao dive deep into the myths surrounding unavoidable churn and why too many companies accept it as inevitable. They challenge this mindset, exploring how AI-driven insights can shift businesses from resignation to proactive client retention strategies. Special guest Peter Kang, co-founder of Barrel Holdings, joins Pete Buer for a revealing conversation about "silent churn" — when clients slip away without warning. Kang shares how systems thinking, deeper client engagement, and recognizing early warning signs are key to building resilient agency relationships. And why when you start to hear, "All is good" over and over, alarm bells should start going off in your head.  In "AI in the Wild," Pete Buer breaks down new research from the Pew Research Center highlighting the gap between public and expert perceptions of AI's future — and what it means for businesses today. Ready to rethink your churn strategy? Visit www.knownwell.com to see how Knownwell's AI platform can help you keep more of the clients you've already earned. Watch this episode on YouTube: https://youtu.be/_KKLpnZsU0o 

On the most recent episode of the FutureSox Podcast Ian Eskridge and James Fox discuss the youth movement in the White Sox with the promotion of Edgar Quero & Chase Meidroth along with a few of the returning roster in Brooks Baldwin and Miguel Vargas. They also ran through the ongoing roster churn on the MLB squad and MiLB side, plus promotions including Braden Montgomery, Ryan Galanie, Wikelman Gonzalez, and Caden Connor among a few others

Charles Coleman, sitting in for Ali Velshi is joined by Congressman Adam Smith (D-WA), Slate's Mark Joseph Stern, Georgetown's Michele Goodwin, Janai Nelson, president and director-counsel of the NAACP Legal Defense & Education Fund, Kimberly Atkins Stohr, Molly Jong-Fast, the ACLU's Alanah Odoms, the Nation's Ray Suarez, and MacMillan Publishers CEO Jon Yaged.

On this week's show we ask, how satisfied are you with your streaming service providers? We also read your emails and take a look at the week's news. News: Prime Video has 88% of customers on ad-supported plans Amazon gearing up to roll out new Fire TV OS on streaming player Roku announces 2 new streaming sticks starting at just $30 Max begins password-sharing crackdown Other: Aiwa: Then and Now State of Streaming: Satisfaction with streaming providers (The Streamable) How are Americans really feeling about their streaming services? Recently, we surveyed nearly 1,500 cord-cutters to get a clearer picture of how people are watching, what they're paying, and which services they are most satisfied with. The results reveal shifting habits in a saturated streaming market and point to what matters most as we speed right through 2025. Full article here… Streaming services people use: YouTube TV: 30% Hulu + Live TV: 10% Sling TV: 7% DIRECTV STREAM – 6% Fubo: 3% Philo: 3% DIRECTV via internet: 2% Dish: 2% None of the above: 38% Are subscribers satisfied? Despite rising subscription costs and service fragmentation, 58% of users are satisfied with their streaming experience, 33% are neutral, and only 9% are dissatisfied. This high satisfaction rate, despite 2024's price hikes and content reshuffles, is likely due to improved app performance, better device compatibility, and more tailored subscription options. How many services do people use? In 2025, streaming is typically a multi-platform experience: 49% of households subscribe to 2-4 services, 38% use 5 or more, and only 12% stick to a single service. Content fragmentation drives users to stack subscriptions for their favorite shows and sports, a shift from the cable era, making multiple subscriptions the norm for convenience. Monthly spending on streaming The typical streaming bill has surged, with 35% of users spending $50-$100 monthly, often on live TV and multiple on-demand subscriptions. Additionally, 26% spend over $100, likely on premium plans or add-ons, while only 19% keep costs at $25 or less by limiting subscriptions or using free trials. Streaming costs and complexity now rival traditional cable bills. Bundled benefits Bundling is a popular cost-saving strategy, with 31% of respondents accessing streaming through Amazon Prime and 14% via phone bills, often getting discounted or free access to platforms like Netflix or Disney+. However, 36% prefer direct subscriptions or find their preferred platforms aren't bundled, showing bundling is common but not universal. Churn vs. loyalty In 2025, 70% of users showed strong loyalty to their existing services, indicating platform stickiness despite subscription fatigue. However, 50% canceled at least one streaming service in 2024, driven by cyclical pauses, price hikes, or lack of content. Unlike cable, streaming subscriptions are easily canceled, leading to dynamic, seasonal churn, with some users returning for new content. What matters most? Here are the features that matter most to users: Affordable pricing Access to local channels Live sports availability Device compatibility (smart TVs, streaming sticks, etc.) Channel variety Reliable streaming quality DVR functionality Support for 4K resolution and surround sound (less critical) Preferred streaming devices Smart TVs are the top choice for streaming, used by 56% of viewers, followed by Roku devices at 44%, then Fire TV, Apple TV, and web/mobile viewing. This highlights a trend toward living room, lean-back streaming experiences over desktop viewing, driven by widespread smart TV adoption and improved built-in apps.    

Today on the show we have Sivan More, the VP of Customer Success at HiBob, an HR tech company driving company culture and employee engagement.In this episode, Sivan shares her experience in the evolution of customer success and how it has transformed over the years.We then discussed the role of AI and personalization in enhancing customer journeys, and we wrapped up by diving into how to build scalable, skills-based customer success teams in the age of AI.Mentioned ResourcesHiBobVitally.ioChurn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

Harry the Gorillagician visits The Churn, but first Matt needs to walk the extra mile for the kids. Harry comes from a debut performance on "Fool Us," gets into his Matt-like experience with "America's Got Talent," and gives Piff the Magic Dragon pause for concern at their first meeting. Plus a Scoopardy. For more gorilla magic, go to gorillagician.com!

James Fox of FutureSox sits down and talks about finding bright spots on a team with a dim outlook.  Will the inevitable roster turnover that is coming be limited to easy decisions or will Chris Getz make some tough ones too? The catching situation is examined by James and Ed while the Sox Nerd gives you a history lesson on White Sox catchers...and sausage.  Chris Lanuti and Ed Siebert sit at his 9-foot homemade oak bar in a basement on the South Side of Chicago to discuss their favorite team - The Chicago White Sox in a podcast "For Fans, By Fans!" Listen. Subscribe. Share. Video version now available on YouTube! Call 708-459-8406 and leave your comments and questions for the next episode! SUBSCRIBE NOW​ on Apple Podcasts, Spotify, everywhere podcasts can be found and always at SoxInTheBasement.com!

On the podcast, I talk with Dan about estimating the ROI of product changes before building them, calculating your subscription app's growth ceiling, and why you shouldn't make assumptions about what is and isn't working in other apps.Top Takeaways:

In this Technology Reseller News podcast, Doug Green sits down with Sean Casey, SVP of Product Management at CSG, to discuss how AI can help communications service providers (CSPs) overcome one of their most persistent challenges: churn. With competition fierce, CSPs need to prioritize retention over acquisition and realize that keeping customers is just as valuable as enticing new users. According to Casey, many are turning to AI to help support the effort. We all know that AI tools can power chatbots and other service touchpoints to varying degrees of success. In fact, more than 8 in 10 CSP customers actually prefer to use AI in customer service over speaking with a human representative in at least one channel, according to a recent CSG survey. However, Casey says that's just the beginning. AI solutions are also helping organizations: Identify customers at risk of churn before they switch providers. Engage with customers more meaningfully to improve trust, relationships and issue resolution. Improve billing processes to boost on-time payments and satisfaction. Get ahead of changes, disruptions and more to stave off confusion and frustration before it occurs. Tune in to hear why Casey believes that AI – when applied correctly – is the technology that will define telecoms' next era, helping CSPs increase lifetime value, grow loyalty and decrease costs while providing customers with the effortless experiences they are looking for. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. To learn more, visit csgi.com.

This week is hosted by Philippa, Katie & Quentin.A short midweek round up of The Archers SO FAR focusing on Sunday, Monday & Tuesday episodes up to 8/4/25.You can also watch this on YOUTUBE: https://www.youtube.com/@AllAboutTheArchers-vv8jz/videosYou can support us on PATREON: https://www.patreon.com/AllAboutTheArchersOr you can BUY US A COFFEE here: buymeacoffee.com/allaboutthearchersYou can buy our MERCH here: https://www.redbubble.com/people/aboutthearchers/shopDo join our FACEBOOK Group: https://www.facebook.com/groups/1127587031446013/ We are on INSTAGRAM: https://www.instagram.com/aboutthearchersWe are on BLUESKY: https://bsky.app/profile/allaboutthearchers.bsky.socialWe are on THREADS: https://www.threads.net/@aboutthearchersWe are on TIKTOK: https://www.tiktok.com/@allaboutthearchers?_t=8gmqKVCW3HM&_r=1AmbridgeBBCRadio4#Brookfield #TheArchers #AllAboutTheArchers #radio4 #bbcradio #bbcradio4 #ambridge #soapopera #borchester #bridgefarm #podcast Hosted on Acast. See acast.com/privacy for more information.

Many software makers fail to capitalize on profit opportunities because they don't look at their data — at least not the right way. According to PR Newswire's research, 80% of...

Adam Aurand spent nearly a decade of his life stuck in a loop: emergency rooms, psychiatric hospitals, jails, prison, and the streets in and around Seattle. During that time, he picked up diagnoses of schizophrenia, bipolar disorder, and schizoaffective disorder. He also used opioids and methamphetamine.Aurand's life is an example of what happens to many people who experience psychosis in the US: a perpetual shuffle from one place to the next for visits lasting hours or days or weeks, none of them leading to longer-lasting support.This week on Reveal, reporters who made the podcast Lost Patients, by KUOW and the Seattle Times, try to answer a question: Why do America's systems for treating serious mental illness break down in this way? The answer took them from the present-day streets of Seattle to decades into America's past.You can find Lost Patients wherever you get your podcasts:NPR: https://www.npr.org/podcasts/510377/lost-patientsApple Podcasts: https://podcasts.apple.com/us/podcast/lost-patients/id1733735613 Spotify: https://open.spotify.com/show/1avleoc5U4DA7U37GFPzIH This is an update of an episode that originally aired in July 2024.  Support Reveal's journalism at Revealnews.org/donatenow Subscribe to our weekly newsletter to get the scoop on new episodes at Revealnews.org/weekly Instagram Take our listener survey Learn about your ad choices: dovetail.prx.org/ad-choices

Ishan Mukherjee is the Co-Founder/CEO of Rox, a Sequoia-backed AI-powered sales productivity platform. Before Rox, he was the Chief Growth Officer at New Relic where he scaled the self-serve business from $0-$100M in ARR. Prior to New Relic, Ishan founded Pixie Labs (acq by New Relic). Before that he led product at Siri Knowledge Graph at Apple, Lattice Data (acquired by Apple), Premise Data, and Amazon Robotics. Ishan was also an early engineer in Kiva (acquired by Amazon) where he joined after graduating from MIT. In Today's Episode We Discuss: 04:50 Biggest Lessons Scaling New Relic's PLG to $100M in ARR 05:59 How to Do PLG and Enterprise at the Same Time 07:00 How to do Content in a PLG World 08:50 Performance Marketing or Organic Content: What Works for PLG 10:27 Why You Should Stop Marketing at Events 11:47 Why SEM is a Cartel 14:15 Why Unpaid Design Partners are BS 17:17 How AI Changes the World of Enterprise Sales: Commit-Based vs. Usage-Based  20:49 How to do Sales Compensation Plans 24:44 How to Ramp New Sales Reps 25:03 The Impact of AI on Sales Research 29:18 How to do Deep Customer Research in an AI World 35:56 Changing Spending Patterns in SaaS 41:41 Retention and Churn in Enterprise AI 43:31 The Future of Sales Teams with AI 44:45 Hiring and Scaling Sales Teams 54:28 Quickfire    

In this episode, I am joined by Wolfgang Croskey, Co-Founder of Crane. We discuss:(00:00:00) - Intro(00:01:10) - Crane applications(0:03:53) - Is AI a threat?(00:09:38) - AI tools available in the marketplace(00:22:24) - Phones and Phone Systems(00:31:02) - Crane(00:42:27) - Churn data and dashboard visualizations(00:53:41) - 2025 PM conferencesLearn more & connect with me here:⁠Crane⁠, the private community for property management business owners.⁠My Free PM Newsletter⁠⁠RL Property Management⁠Learn more and connect with Wolfgang here: Wolfgang on LinkedInWolfgang on X Links to tools mentioned on this episode:Crane — https://www.joincrane.coZapier — https://zapier.comCalendly — https://calendly.comJotform — https://www.jotform.comAuto-GPT — https://github.com/Torantulino/Auto-GPTAutoGen — https://microsoft.github.io/autogenMicrosoft Copilot — https://copilot.microsoft.comGrok — https://grok.comSmith.ai — https://smith.aiShowMojo — https://www.showmojo.comAppFolio — https://www.appfolio.comBuildium — https://www.buildium.comNotion — https://www.notion.soTenant Turner — https://www.tenantturner.comRingCentral — https://www.ringcentral.comZoom — https://zoom.usGoogle Looker Studio — https://lookerstudio.google.com The content of this podcast is for informational purposes only and does not constitute professional advice. I may have consulting agreements with, or financial interests in, companies mentioned in this podcast. Additionally, some of the links included may be affiliate links, meaning I may earn a commission if you purchase through these links. Always perform your own due diligence before making any financial or business decisions.

Antenna's CEO shares insights on the firm's latest SVOD research, including churn stabilization, re-subscribers, growth in ad-supported plans, the role of live, and more.

Today on the show, we have Fran Brzyski, CEO and co-founder of Hark, a platform that helps brands build loyalty and achieve efficient growth through customer-generated content.In this episode, Fran shares insights into transforming customer feedback by leveraging the power of video and audio. He discusses the importance of capturing customer intent, the challenges of shifting from traditional feedback methods, and how to drive engagement by making feedback actionable.We also dive into strategies for integrating feedback across departments, using customer stories to fuel growth, and the future of human interaction in an AI-driven world.Mentioned ResourcesLinkedInHarkChurn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

In this episode, CJ sits down with John Connolly, Managing Director at Spectrum Equity, to explore the evolution of consumer investing. They discuss how investor sentiment toward consumer companies has shifted over the past 15 years and why traditional SaaS metrics like net dollar retention (NDR) don't always apply in this space. John explains what signals indicate a strong consumer business, whether brand or product wins in the long run, and how consumer companies have adapted their monetization strategies over the last decade. Plus, John shares the story behind Spectrum Equity's investment in Teachers Pay Teachers and the craziest thing he's ever done to land a deal.If you're looking for an ERP, head to NetSuite: https://netsuite.com/metrics and get the CFO's Guide to AI and Machine Learning.—SPONSORS:Subscript is a modern billing and revenue recognition platform designed for SaaS finance teams that need flexibility and accuracy. From automated invoicing and dunning to compliant, transparent revenue recognition and real-time analytics, Subscript eliminates manual work, reduces errors, and gives you a single source of truth for all your financial data. Book a free demo at subscript.com.Rippling Spend is a spend management solution that handles your entire company's spending in one unified system. It enables you to bring your corporate cards, expense management, bill pay, and more into one place to achieve real-time visibility and uniquely granular control with automated policy controls across every type of spend. Get a demo to see how much time your org would save at rippling.com/metrics.Vanta's trust management platform takes the manual work out of your security and compliance process and replaces it with continuous automation. Over 9000 businesses use it to automate compliance needs across over 35 frameworks like SOC 2 and ISO 27001. Centralize security workflows, complete questionnaires up to five times faster, and proactively manage vendor risk. For a limited time, get $1,000 off of Vanta at vanta.com/metrics.Tropic is an intelligent spend management solution that consolidates your spend data and processes into one unified offering, enabling insights and decisive action. From spotting hidden optimization opportunities to automating painful procurement workflows and giving you the best market data to turn vendor negotiations in your favor, Tropic combines smart insights with real human expertise to keep you ahead of the curve. Visit tropicapp.io/mostlymetrics to learn how.NetSuite provides financial software for all your business needs. More than 40,000 companies have already upgraded to NetSuite, gaining visibility and control over their financials, inventory, HR, eCommerce, and more. If you're looking for an ERP platform ✅, head to NetSuite https://netsuite.com/metrics and get the CFO's Guide to AI and Machine Learning.Planful is a financial performance management platform designed to streamline financial tasks for businesses. It helps with budgeting, closing the books, and financial reporting, all on a cloud-based platform. By improving the efficiency and accuracy of these processes, Planful allows businesses to make better financial decisions. Find out more at www.planful.com/metrics.—FOLLOW US ON X:@cjgustafson222 (CJ)—TIMESTAMPS:(00:00) Preview and Intro(02:32) Sponsor – Subscript | Rippling Spend | Vanta(06:04) The Evolution of Investing and Defensibility(08:50) Cooling Investor Appetite for Consumer Businesses(10:13) Efficiency Metrics for Consumer Businesses(12:24) How To Navigate Retention and Churn(14:12) Sponsor – Tropic | NetSuite | Planful(17:47) When Churn Is Necessary(19:15) Increasing TAM in Consumer Businesses(21:13) The Most Important Metric: Funnel Health(24:08) Celebrity Partnerships as a Competitive Mode(25:05) Why Brand Is Even More Important in B2C Than B2B(26:25) The Strongest Brands John Has Invested In(28:23) Changes in How Companies Monetize Over the Past Decade(29:52) Using the Supply Side To Bring You Demand(34:02) How COVID-19 Wreaked Havoc on Consumer Trends(38:11) Evaluating Consumer Businesses(39:04) The Craziest Thing John Has Done To Win a Deal(40:56) How To Pitch to Bootstrapped Founders(43:00) The Revolutionary Teachers Pay Teachers Marketplace(46:18) Wrap Get full access to Mostly metrics at www.mostlymetrics.com/subscribe

#updateai #customersuccess #saas #businessIn this episode of the Unchurned podcast, we are joined by our dynamic duo of experts, James Sanders (AI Implementation Strategist) and Michelle Carter (Customer Success Innovation Lead). From automated call summaries and sentiment analysis to predictive analytics and personalized customer experiences, James and Michelle will guide us through the current trends and future possibilities of AI.They discuss the burgeoning interest in specialized AI tools for customer success and delve into various applications—such as conversation intelligence, chatbots, and predictive health scoring—that are reshaping the industry. By leveraging AI, CSMs can focus on building relationships and delivering value with their new AI copilots.Timestamps0:00 - Preview & Intros2:17 - AI and Customer Success3:11 - Call summaries and follow-up generation4:05 - Voice of the Customer (Sentiment Analysis)5:11 - Predictive Analytics for Churn and Upsell6:03 - Customer Health Scoring6:40 - Task Automation and Workflow Orchestration7:42 - Chatbots and Self-Service AI8:37 - Personalized Content and Recommendations10:52 - Sophisticated proactive retention alerts12:02 - Embedded copilots for AI assistance 13:03 - Multichannel customer orchestration15:45 - Solution Categories in AI for Customer Success19:39 - Glossary of Terms Related to AI___________________________

                                   Copperplate Time 501                             presented by Alan O'Leary                       www.copperplatemailorder.com  1. Bothy Band:  Green Groves/Flowers of Red Hill.   Afterhours 2. Mulcahy Family: The Rose in the Heather/The Kilavil/An Buachaillin Bán. The Reel Note 3. Caoimhin O'Fearghaill & Paddy Tutty:                      Gerdie Commane's/Paddy Sean Nancy's/Miss Lyon's. Flute & Fiddle 4. Daoiri Farrell: The Blue Tar Road.   True Born Irishman 5. Michelle Mulcahy:   The Drunken Sailor.   Lady on the Island 6. Karen Ryan:  Mrs Lawrie/Karen Ryan's.   The Coast Road 7. PJ & Marcus Hernon:  An Súisín Bán/The Galtee Hunt.   Celebrating 50 Years 8. John McEvoy & John Wynne:                            The Last Train from Loughrea/Ned Coleman's.  Dancer at the Fair 9. Eleanor Shanley/Garadice:  Down by Blackwaterside.   Sanctuary 10. Sorcha Costello: Gan AInm/The Fairy Dance.  The Primrose Lass 11. Angelina Carberry:                 Bold Doherty/Kitty, Come Down to Limerick:  An Traidisiun Beo12. Gatehouse: The Monsteraden Set.   Heather Down the Moor13. Maurice McGrath: Willie Clancy & His Pipes.  Winsome Ways 14. Willie Clancy: Plains of Boyle/The Leitrim Fancy. Seoltaí Séidte15. John Carty & Michael McGoldrick:                  Whistler O're The Lave O't/Kilkenny For Me/Come to the Fair.   At Our Leisure16. Dave Sheridan: I Buried My Wife/O'Dea's/Ryan's.  Drivin' Leitrim Timber 17. Elaine Reilly & Daithi Gormley:  Sheridan's Tap Room/Sheridan's.  Epiphany 18. Garadice: Gan Ainm/The Sunny Hills of Beara/The Castleblaney Piper.  Garadice 19. Harris/Grada/Donnelly/Cotter:        New Mown Meadow/Dublin Reel/The Steampacket.  Riches of Clare20. Ralph McTell:  An Irish Blessing.  Songs for 6 Strings 21. Bothy Band: The Pipe on the Hob/The Hag at the Churn, Afterhours 22. Bothy Band:  Green Groves/Flowers of Red Hill.   Afterhours

On this episode of The GAP Luke Lawrie and Joab Gilroy talk about internet providers. The games they've been playing this week include Assassin's Creed Shadows, Look Outside, Wreckfest 2, Hell Clock, Roots Devour, and more. Over in the news Silent Hill f is refused classification and then it isn't, Game Informer returns, the Switch 2 showcase is just around the corner, God of War is getting a spin off, The Witcher 4 and Intergalactic aren't 2026 games, and publishers have plans to avoid GTA 6. This episode goes for 1 hour and 45 minutes, it also contains coarse language. You can also check out Joab's book on Amazon. Timestamps – 00:00:00 – Start 00:10:39 – Roots Devour 00:20:09 – Hell Clock 00:34:20 – Wreckfest 2 00:40:41 – Look Outside 00:52:42 – Assassin's Creed Shadows 01:06:42 – News 01:35:29 – Weekly Plugs 01:40:29 – End of Show Subscribe in a reader iTunes / Spotify

The role of social media in TV discovery, SVOD pricing optimization, and churn reduction are three key takeaways from Deloitte's new digital media report. You can download this week's sponsor's report, "The Sports Streaming Craze: Sustainable Growth or Overhyped Trend?" here. 

Today on the show, we have Chris Savage, CEO and co-founder of Wistia, a leading video marketing platform.In this episode, Chris shares insights from Wistia's journey—from a video hosting platform to a comprehensive suite of video tools. He discusses the impact of COVID on video adoption, how Wistia navigated major strategic shifts, and why betting on yourself is often the best investment.We also dive into AI's evolving role in video creation and editing, the importance of onboarding for retention, and why success isn't always about massive numbers but rather delivering value at the right moment.Mentioned ResourcesWistiaTalking Too Loud with Chris SavageEp 45 | How Wistia's creative brand voice helps them retain their customersChurn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

Churn is something that affects us all (like it or not) but there are a few powerful ways to reduce churn by creating 'Pain To Disconnect"  with your products. Want to work directly with me to help you get unlimited traffic on YouTube? Join the Gold Mastermind for only $99 per month here - https://www.iServeFirst.com/ (cancel anytime with one click) Listen to this Podcast on all available players - https://www.TrafficTubeSecrets.com/

What's the real cost of a bad hire, and how do you build a future-proof team in a fast-changing world? Jonathan Holmes, Managing Director for the Middle East, Turkey and Africa (META) at Korn Ferry, one of the largest executive search and human capital consulting firms in the world, has spent decades helping businesses make the right hiring decisions and build stronger teams. His perspective on business leadership, talent strategy, and career success is second to none. In this episode, he unpacks what it takes to stay ahead in today's talent game, why employee churn is draining millions, and how job seekers can truly stand out. 26:20 – The cost of not investing enough to keep the right people30:47 – How to future-proof your business37:19 – Does DEI help or hurt businesses? Show Sponsors: Allsopp & Allsopp: Redefining real estate, through cutting-edge technology and setting new standards for seamless, elevated customer experience. Keep moving with Allsopp & Allsopp.https://bit.ly/Allsopp-and-Allsopp  AYS Developers: A design-focused company dedicated to crafting exceptional homes, vibrant communities, and inspiring lifestyle experiences.https://bit.ly/AYS-Developers    Socials: Follow Spencer Lodge on Social Mediahttps://www.instagram.com/spencer.lodge/?hl=en https://www.tiktok.com/@spencer.lodge https://www.linkedin.com/in/spencerlodge/ https://www.youtube.com/c/SpencerLodgeTV https://www.facebook.com/spencerlodgeofficial/ Follow Jonathan Holmes on Social Mediahttps://www.linkedin.com/in/jonathan-r-holmes/ https://x.com/jmsholmes

Tá siad páirteach i bhfeachtas chun airgead a bhailiú chun uasghrádú a dhéanamh ar Halla na Feothanaí.

Send us a textGary brings you more highlights from Angus MacColl's recent recital hosted by the MacKenzie Caledonian Pipe Band, and invites you to eavesdrop on a couple of sets from the Celtic Spring Festival Tour in AustriaPlaylistAngus MacColl with the Cowal Highland Gathering, Maclean of Pennycross, 71st Highlanders, The Pap of Glencoe and The Highland Wedding from the MacKenzie Caledonian Pipe Band Recital Series 2025Angus MacColl with Gaelic Airs from the MacKenzie Caledonian Pipe Band Recital Series 2025Angus MacColl with Strathspeys and Reels from the MacKenzie Caledonian Pipe Band Recital Series 2025Heart of Italy Pipe Band with Farewell to Cetine and Castle Dangerous from Heartbeat25th Guinness Celtic Spring Tour Musicians with The King's Shilling, The Ass in the Graveyard, Scarce o Tatties, Hag at the Churn and Pressed for Time Live in AustriaSupport the show

Mark McCaffrey, the CFO of GoDaddy, joins CJ to talk about the evolution of one of the most recognizable brands on the internet from domain registration to a full-service platform for small businesses. Mark sheds light on GoDaddy's role in the entrepreneurial micro-startup ecosystem and how, after 21 years, GoDaddy has grown to 21 million customers. He describes the trends he's identified in the formation of micro businesses, their adoption of AI, their survival rates, and why churn caused by failing small businesses doesn't affect GoDaddy as much as you think it would. He also talks about the metrics that matter, what he tracks, what he discloses, and how he uses this to pursue customers with intent. He also explains how to not lose sight of the micro when the macro is so big, and lists the two things every company in the tech industry needs to do to achieve long-term success. Spoiler: one has to do with customer relationships.If you're looking for an ERP head to NetSuite: https://netsuite.com/metrics and get a customized KPI checklist.—SPONSORS:Planful is a financial performance management platform designed to streamline financial tasks for businesses. It helps with budgeting, closing the books, and financial reporting, all on a cloud-based platform. By improving the efficiency and accuracy of these processes, Planful allows businesses to make better financial decisions. Find out more at www.planful.com/metrics.Brex offers the world's smartest corporate card on a full-stack global platform that is everything CFOs need to manage their finances on an elite level. Plus they offer modern banking and treasury as well as intuitive expenses and accounting automation, bill pay, and travel. Brex makes it easy to control spend before it happens, automate annoying tasks, and optimize your finances. Find out how Brex can help you make every dollar count at brex.com/metrics.Vanta's trust management platform takes the manual work out of your security and compliance process and replaces it with continuous automation. Over 9000 businesses use it to automate compliance needs across over 35 frameworks like SOC 2 and ISO 27001. Centralize security workflows, complete questionnaires up to five times faster, and proactively manage vendor risk. For a limited time, get $1,000 off of Vanta at vanta.com/metrics.Tropic is an intelligent spend management solution that consolidates your spend data and processes into one unified offering, enabling insights and decisive action. It doesn't just show you where the problems are—it helps you solve them. From spotting hidden optimization opportunities, like duplicative spend, to automating those painful procurement workflows, to giving you the best market data that turns every vendor negotiation in your favor. Tropic combines smart insights with real human expertise to keep you ahead of the curve. Visit tropicapp.io/mostlymetrics to learn how.NetSuite provides financial software for all your business needs. More than 40,000 companies have already upgraded to NetSuite, gaining visibility and control over their financials, inventory, HR, eCommerce, and more. If you're looking for an ERP platform ✅, head to NetSuite https://netsuite.com/metrics and get the CFO's Guide to AI and Machine Learning.RightRev automates the revenue recognition process from end to end, gives you real-time insights, and ensures ASC 606 / IFRS 15 compliance—all while closing books faster. Whether it's multi-element arrangements, subscription renewals, or complex usage-based contracts, RightRev takes care of it all. That means fewer spreadsheets, fewer errors, and more time for your team to focus on growth. For modern revenue recognition simplified, visit rightrev.com and schedule a demo.—FOLLOW US ON X:@cjgustafson222 (CJ)—TIMESTAMPS:(00:00) Preview and Intro(01:54) Sponsor – Planful | Brex | Vanta(06:16) GoDaddy and the Entrepreneurial Micro-Startup Ecosystem(07:40) The Origins of the GoDaddy Name(09:08) GoDaddy's Business Model and its Evolution(11:45) The Strategic High Ground of Starting with the Domain(12:58) Definition of a Micro-Business(15:32) Sponsor – Tropic | NetSuite | RightRev(19:15) The Mostly Metrics Domain Name(21:50) Unsuccessful Businesses and Churn at GoDaddy(27:07) Surprises from GoDaddy's Data(29:20) Customer Trends in Openness to AI(30:45) Determining Which Metrics Matter and Which to Disclose(34:31) Pursuing Customers with Intent(35:44) When and How Mark Introduces a New Metric(38:25) ARR Versus Bookings(39:25) Retention Trends(41:06) Two Things to Do in the Tech Industry for Long-Term Success(45:47) How the Power of Relationships Led Mark to GoDaddy(49:08) Long-Ass Lightning Round: Excel Spreadsheets(49:44) Three Rules for Every Young Professional(51:02) Finance Software Stack(52:11) Craziest Expense Story Get full access to Mostly metrics at www.mostlymetrics.com/subscribe

In this week's episode, Sarah interviews Consumer Casey about a very sensitive topic - why he churned from Nike's ecosystem after being a loyal customer for 2 decades. We break down the psychology behind what happened, why he left, and the impact negative customer experience have on brands as a whole. We also dissect a study that shows you how to increase customer forgiveness by 32% using a simple psychology hack.   Source: https://app.sciencesays.com/p/apologies-work-better-than-compensation   Special Guest: Casey Levinger Instagram: https://www.instagram.com/consumercasey/   Learn more at: https://www.tetherinsights.io/ Twitter: https://x.com/SarahLevinger Linkedin: https://www.linkedin.com/in/sarahlevinger/ Instagram: https://www.instagram.com/sarah.levinger/ Watch me on YouTube: https://www.youtube.com/channel/UCKwfjt_7PU5N_2fTfHemXXg   Thanks to Cytrus for the theme song, “Sky High” You can follow and find them on Spotify:https://open.spotify.com/track/1oKGDsxjRdQlf2xHLZsiSJ?si=8fbd275dbbb54cbf  

Listen up, you Saddle goose! Marc Roberts, former Blue Man Group performer and inventor of "The Bebot Bit", stops by The Churn. We recall stories about performing theater at The Juilliard of Missouri, creepy old man reveals, what happens when you go off your meds to get drunk, and creating a minor league mascot from scratch.SPONSOR: Brought to you by Winnie's Poo Wipes.

In this episode, Co-Founder and CEO of Blanket Lior Abramovich talks minimizing churn. Learn how you can get deep in the data, get to know your clients, and use that as a way to deliver top-tier service. Move from property manager to strategic adviser to become indispensable to your investors.

Editors Jimmy Lovaas and Matthew Hipolito discuss the three tropical cyclones churning in the South Pacific, plus more on an end to the first phase of the ceasefire in Gaza, a deadline to return gas supplies to Moldova, President Trump addressing Congress, and Japanese and British officials meeting in Tokyo.Subscribe to the show: Apple Podcasts, Spotify and many more. These stories and others are also available in our free weekly Forecast newsletter.This episode includes work from Factal editors Matthew Hipolito, Ahmed Namatalla, Alex Moore, Theresa Seiger and David Wyllie. Produced and edited by Jimmy Lovaas. Music courtesy of Andrew Gospe. Have feedback, suggestions or events we've missed? Drop us a note: hello@factal.comWhat's Factal? Created by the founders of Breaking News, Factal alerts companies to global incidents that pose an immediate risk to their people or business operations. We provide trusted verification, precise incident mapping and a collaboration platform for corporate security, travel safety and emergency management teams. If you're a company interested in a trial, please email sales@factal.com. To learn more, visit Factal.com, browse the Factal blog or email us at hello@factal.com.Read the full episode description and transcript on Factal's blog.Copyright © 2025 Factal. All rights reserved.

Today on the show we have Advith Chelikani, the Co-founder and CTO of Pylon.In this episode, Advith shares his journey from engineer to co-founder and how Pylon is redefining B2B customer support.We then discussed the role of product velocity in driving retention, the challenges of scaling customer success at an early-stage startup, and why founders should stay close to customers for as long as possible.We wrapped up by exploring the balance between growth and efficiency, the impact of AI in customer support, and the hiring strategies that have fueled Pylon's expansion.Mentioned ResourcesPylonChurn FM is sponsored by Vitally, the all-in-one Customer Success Platform.

Spadoni stops by The Churn! We talk about the latest Bucket Show, SNL50, Matt's history of failure, jam bands, our Super Bowl bets, and Kendrick Lamar. Also, Matt returns to St. John, Spadoni's numerous tribute band gigs, and a Scoopardy.

Iliza would rather talk about peat bogs and linguistics, but she always makes time to advise listeners on their terrible friends.  Get access to all the podcasts you love, music channels and radio shows with the SiriusXM App! Get 3 months free using this show link: https://siriusxm.com/iliza.

It's time to treat ourselves to a good, old-fashioned catch-up. Ready for some updates on workouts, hair styling, hot dogs, and marriage?   Kayleen Schaefer's Elle article “How 50 Pushups a Day Helped Me Cope In an Uncertain World.”    Three hair recs: Ranavat Fortifying Hair Serum, the Dyson Airwrap, and Christophe Robin Temporary Color Gel.   Shoutout to PDT, the speakeasy behind Crif Dogs, and the Turkey and the Wolf Cookbook by Mason Hereford and JJ Goode. High-end fun?!    Claire's beloved Kikkerland back scratcher; Cam's beloved Champagne poppers.   “62 Extremely Passionate Recommendations” ℅ Harling Ross's Gumshoe Substack.   Looking for a little pick-me-up? Share what's been cheering you up lately at 833-632-5463, podcast@athingortwohq.com, @athingortwohq, or in our Geneva.   Launch your store on Shopify and get a $1-a-month trial with our link. YAY.  

Sarah Hester Ross graces The Churn! Sarah has a new tour starting this month. We talk about the TikTok 'shutdown' and other social media frustrations, the greatness that is Barry Manilow, updates on "Stop Giving Men Microphones" and "Florida Man", and sexual relations with pizza. Also a Christmas-themed Price is Skrite because it's still the holidays in our books.