Podcasts about insurtech

On this episode of the Scouting For Growth podcast, Sabine VdL talks to Stephen Brittain, co-founder of InsurTech Gateway, a pioneering venture builder focused on bringing early-stage startups into the heart of the insurance world – a regulated industry that typically moves at glacial speed. Over the past decade, Stephen has helped launch and scale ventures inside one of the most regulated, risk-averse business sectors on the planet: the insurance space. He has been the spark for innovation inside large insurance corporates and the strategic partner for founders who wanted to navigate the labyrinth of regulation, procurement and distribution at scale. In other words: he has been solving the archetypal “how to innovate inside a large enterprise” question while keeping the spirit of a startup alive. KEY TAKEAWAYS I was a product /service designer, and I found myself – through building bigger and bigger products – coming up against risk, and I saw risk as a constraint. I knew that if I could only understand risk better that I might be able to do bigger and bolder and better projects. That's how I outgrew product design and moved into insurance. InsurTech Gateway's original intention was to find amazing founders and fast-track them into market with enough creative energy to survive, adapt and evolve in an environment where your first idea had to be your fixed idea. Today we give founders greater agility to learn and evolve, because no one ever knows what to do when they first start, it's a learning journey. The upside, the enthusiasm, the opportunity framing of entrepreneurialism and venturing gets everybody started, rallies people together. But, an a bad day, the downside view is actually the long-term sustainability of any new category. VCs and insurers have never sat round the table together. BEST MOMENTS  ‘The opportunity was not to make insurance sexy, it was to look at the secret powers of insurance to create mutual models to work at scale, to unlock lending and put trust into ecosystems that didn't exist before.'  ‘One of the biggest challenges in InsurTech is; to get a successful outcome from something that looked great on day 1 but didn't evolve into the opportunity.' ‘Pattern recognition has never been higher and the cost to entry and experimentation has never been lower. We recognise what works and what doesn't much better, but can we validate it with an insurer and get them onside? I think we still need to work out the connectivity.' ‘If you can work with innovators, and you understand risk, and you can help unlock that innovation, you can make it sustainable.' ABOUT THE GUESTS Stephen Brittain is the Co-Founder of InsurTech Gateway, the world's first authorised venture builder and fund focused on insurtech. A true pioneer at the intersection of innovation, investment, and impact, Stephen has spent the past decade turning bold ideas into scalable ventures that redefine how insurance and technology collide. ABOUT THE HOST Sabine is a corporate strategist turned entrepreneur. She is the CEO and Managing Partner of Alchemy Crew a venture lab that accelerates the curation, validation, & commercialization of new tech business models. Sabine is renowned within the insurance sector for building some of the most renowned tech startup accelerators around the world working with over 30 corporate insurers, accelerated over 100 startup ventures. Sabine is the co-editor of the bestseller The INSURTECH Book, a top 50 Women in Tech, a FinTech and InsurTech Influencer, an investor & multi-award winner. Twitter LinkedIn Instagram Facebook  TikTok Email Website This Podcast has been brought to you by Disruptive Media. https://disruptivemedia.co.uk/

in this weeks episode I sat down with my good friend Poppy Danker and have a blast talking about this small down agency and how she has just exploded in growth using social media. Yes you heard that right. Its wild to see!! Ive been watching this agency since the beginning from 500 followers to now over 25k followers and viral videos and the whole thing. its so fun. You just gotta hear this one ...sponsored by :Smart Choice Canopy Connect MAV

In this episode of the Power Producers Podcast, host David Carothers sits down with Jeff Harris, the CEO and co-founder of Appulate, widely considered the original Insurtech (founded in 2005). Jeff shares Appulate's journey from solving the "abysmal" problem of supplemental form generation to becoming an all-in-one AI solution for agencies. They discuss the critical gap between insurance and technology, how AI is reshaping the industry, and why Appulate is taking a conservative and reliable approach to its implementation. The conversation also covers the dangers of agents using public AI tools with client PII and how technology is the "great equalizer" for small agencies. Key Highlights: The Evolution of the Oldest Insurtech Jeff Harris details Appulate's nearly 20-year history, which began by solving the pain of manual supplemental forms. Today, their Producer Connect platform serves as a "bolt-on" to an agency's AMS, acting as a broad marketing platform that saves time on data entry, obtains loss runs, and integrates with thousands of carrier portals to eliminate redundant work. AI's Role: A Conservative and Reliable Approach While AI is changing the industry, Jeff emphasizes that it must be reliable and consistent. He compares it to Tesla's autonomous driving—it had to be perfected before users could trust it. Appulate currently uses AI where it excels, such as parsing data from loss runs and deck pages, but avoids areas where the industry (like carrier portals) isn't ready for full AI integration, which could cause more problems than it solves. The Danger of "Lazy" AI Implementation  David and Jeff discuss the significant E&O and cyber risk of "fundamentally lazy" agents uploading policies with Personally Identifiable Information (PII) into public Chat-GPT. Jeff stresses the importance of using secure, vendor-provided AI solutions rather than unvetted public tools, highlighting that AI is already being effectively used in areas like fraud detection. AI as the "Great Equalizer" for Agencies Jeff explains that AI is a "once-in-a-generation opportunity" for small and mid-sized agencies to compete with the 100-pound gorillas. By automating manual, time-consuming tasks, AI reduces burnout and turnover, helps retain younger tech-savvy talent, and allows smaller agencies to achieve the same level of output and efficiency as their largest competitors without massive investments in headcount. Connect with: David Carothers LinkedIn Jeff Harris LinkedIn Kyle Houck LinkedIn Visit Websites: Power Producer Base Camp Appulate Killing Commercial Crushing Content Power Producers Podcast Policytee The Dirty 130 The Extra 2 Minutes

In this episode, Ashlie Weller, HR Manager at InsurTech, shares how to address difficult behaviors immediately, document incidents effectively, and avoid taking toxic behavior personally on the manufacturing floor. Connect with other HR leaders facing similar challenges and opportunities. Click here to learn more and join the HR Peer Group to share strategies, solve real-world issues, and strengthen your organization's people practices.  

  Sanjay Tripathy | Co-Founder & CEO,BRISKPE-  Sanjay Tripathy, a distinguished Stanford GSB alumnus, is the Co-Founder and CEO of BRISKPE, a pioneering cross-border payment startup specializing in serving MSMEs. As a seasoned fintech entrepreneur, his core mission revolves around revolutionizing B2B cross-border payments through the strategic deployment of cutting-edge technologies, including AI, and innovative payment pathways. His vision encompasses the delivery of cost-efficient, rapid payment solutions coupled with seamless accessibility, comprehensive payment tracking, and robust compliance mechanisms.With over 30 years of illustrious experience spanning six diverse industries, Sanjay stands as one of India's most decorated marketers. His expertise spans the realms of Marketing, Sales, E-commerce, Digital, Partnerships, and Strategy, making him a versatile leader. His influence extends across various industry verticals, including FMCG, Consumer goods, Telecom, and financial services, across multiple regions including India, South Asia, and North America.Sanjay is a renowned thought leader, particularly in the Digital, Marketing, E-commerce, FinTech, and Insurtech domains. He is a frequent keynote speaker at industry gatherings and startup events. Beyond his entrepreneurial pursuits, he has also thrived as a successful Angel Investor, with investments in over 20 startups.His contributions extend to nurturing more than 30 startups, aiding them in scaling up and establishing sustainable business models. During his tenure at Agilio, his previous company, he executed disruptive strategies, collaborated with government entities, and ensured 100% regulatory compliance across diverse domains. Moreover, Sanjay has lent his expertise as an InsurTech and FinTech consultant to prominent firms such as McKinsey, BCG, and various analyst and venture capital funds. 

Kelly De La Mora hits the floor at ITC in Las Vegas to uncover how tech is reshaping claims, customer relationships, and the future of risk. Watch this … Read More » The post From Efficiency to Innovation: The Real Impact of InsurTech | ITC 2025 appeared first on Insurance Journal TV.

This week in Insurance Town I sat down with my friend Evan Smith of Mav. We had an incredible conversation about growing your sales with leads and building an inside sales team . We discussed the importance of recognizing that you have to have a vision and a plan before working with leads and not try to scale too quickly We discussed the idea of there is no “bad lead” and what that means. We discover ways to write any lead . The numbers game that is leads and why MAV is THE go to for scaling and growing you business with online leads. Check this one out and hear his three pillars of working with leads successfully. And so much more Sponsors:Smart Choice® the fastest growing agency network hands down and now with 11,000 agencies across the country Canopy Connect -THE one click solution to getting the dec pages you need to quote your prospects and get loss runs and driver lists , and vehicle lists and , and and… check it outActivate to view larger image,

At ITC Vegas, industry experts explain how InsurTech is empowering adjusters, speeding up payouts, and driving more ethical, empathetic decisions across claims. Claims Journal’s Kelly De La Mora … Read More » The post Top 3 Ways InsurTech Is Transforming Claims | ITC 2025 appeared first on Insurance Journal TV.

Technology is reshaping insurance and redefining leadership. Jason Cass welcomes Daniel Hom, Chief Technology Officer at Symphony Risk Solutions, for an Executive Session live from NetVu Accelerate. Together, they explore how the rapid pace of AI, cybersecurity, and automation are transforming the industry, and why the next generation of agency leaders must think like technologists as much as business builders. Key Topics: Daniel shares his 25-year journey in insurance technology and rise to CTO. The difference between a CIO and CTO and why smaller firms often merge the roles. Why even small agencies will soon need dedicated tech leadership or managed service partners. How insurance technology has shifted from stagnant to fast-paced innovation. The growing challenge of evaluating which InsurTech solutions will last. Daniel's perspective on AI as a force that will reshape, not replace, the insurance workforce. Jason and Daniel discuss how automation will let humans focus on connection and creativity. Leadership lessons from mentors who taught Daniel the value of openness and courage to fail. How Symphony Risk Solutions is integrating AI partnerships while fostering team-driven innovation. Reach out to: Daniel Hom Jason Cass Visit Website: Symphony Risk Solutions Agency Intelligence Produced by PodSquad.fm

On the Insurance Coffee House podcast, host Nick Hoadley welcomes Nick Wealthall, Founder of Yellow Door, a leadership and commercial growth consultancy helping insurance organisations and their people unlock performance through better communication, decision-making and mindset.Speaking from London, Nick shares his fascinating career journey from wealth management to professional poker, to comedy writing on shows like Have I Got News For You, before founding Yellow Door to coach senior executives across major insurance firms. With a background spanning finance, broadcasting, and entrepreneurship, Nick brings a unique perspective on how professionals can think and act more like business owners, whether they're brokers, underwriters, or corporate leaders.He explains how lessons from the poker table translate directly to leadership and underwriting: making confident decisions with incomplete information, assessing risk and reward, and maintaining composure under pressure. Drawing parallels between poker, business and insurance, Nick highlights why the most effective leaders are those who embrace uncertainty, make active choices, and refine their process rather than fixating on short-term outcomes.Nick also discusses how brokers and carriers can drive commercial growth and differentiation in increasingly commoditised markets, by deepening client understanding, taking an “outside-in” perspective, and focusing on delivering long-term value rather than transactional wins. He shares practical insights on building trust-based client relationships, fostering entrepreneurial thinking inside large organisations, and leading with intention and self-awareness.In the Espresso Round, Nick reflects on his journey from performer to coach, offering lessons on humility, resilience and curiosity. He encourages insurance professionals to take ownership of their impact, ask “how can I help more?”, and build businesses that grow through genuine human connection.Connect with Nick Wealthall on LinkedIn and learn more about Yellow Door.The Insurance Coffee House Podcast is brought to you by Insurance Search.We are a global Insurance Executive Search Consultancy, supporting Insurance and Insurtech businesses to attract and retain the very best insurance talent.Find out more about showcasing your employer brand as a guest on the Insurance Coffee House Podcast or sign up to our News and Insights.Or follow us on LinkedIn, Twitter or Instagram.Insurance Executive Search Consultants in USA, London and Bermuda.Copyright Insurance Search 2025 - All Rights Reserved.

In questo nuovo episodio l'intervista esclusiva ad Andrea Battista, Amministratore Delegato e azionista di Net Insurance, compagnia assicurativa multispecializzata nel ramo protezione, con una forte impronta digitale.È stato fondatore della SPAC Archimede, che ha dato origine — attraverso una business combination — al progetto di Net Insurance.Sotto la sua guida dal 2018, l'azienda ha moltiplicato di quasi sette volte i premi annui, oggi prossimi ai 400 milioni di euro, e l'utile netto di circa otto volte.In precedenza ha lavorato in Cattolica assicurazioni ed è stato Amministratore delegato del Gruppo Aviva in Italia e di Eurovita, prima operazione di private equity nell'assicurazione in Italia.Laureato in Economia alla LUISS, di cui è stato anche membro del board e presidente degli alumni, è autore di cinque libri, tra cui l'ultimo, Exit Strategy, dedicato al case study di Net Insurance e alle lezioni apprese — testo che ha ispirato questa intervista:https://www.amazon.it/Exit-strategy-Storia-start-up-dallidea-successo/dp/B0DJWT8FZ3Conduce Vincenzo Marzetti, fondatore del podcast Inside Finance, per una conversazione che intreccia visione, esperienza e strategia.

 In this episode of the Insurance Town Podcast, Heath Shearon hosts Christopher Frankland to discuss the intersection of technology and insurance, focusing on AI's impact on the industry. They explore the concept of the 'bionic agent,' the role of AI in transforming insurance processes, and the future of human interaction in a tech-driven world. The conversation also touches on personal anecdotes, the importance of adapting to technological changes, and the potential for AI to enhance customer experiences.Takeaways:AI is transforming the insurance industry by automating processes and enhancing customer experiences.The concept of the 'bionic agent' combines human expertise with AI technology.Adapting to technological changes is crucial for staying relevant in the industry.AI is no longer just a buzzword; it's a fundamental shift in how we work.The insurance industry is fragmented, with varying levels of AI adoption.Human interaction remains essential, even as automation increases.AI can help solve real problems and tackle industry challenges.The future of insurance involves a blend of technology and human touch.AI's role in insurance is evolving, with potential for real-time risk assessment.Education and upskilling are vital for embracing AI in the industry.Sound Bites:AI is transforming insurance.The bionic agent is the future.Adapt to tech changes or fall behind.AI is a fundamental shift.Human interaction is still key.AI solves real industry problems.The future blends tech and human touch.Real-time risk assessment is coming.Education is key for AI adoption.AI is beyond just a buzzword.Chapters:00:00:00 Introduction and Guest Introduction00:00:00 AI's Impact on Insurance00:00:01 The Bionic Agent Concept00:00:02 Adapting to Technological Changes00:00:03 Future of Human Interaction in InsuranceSponsors:Smart Choice Agents Program- the fastest growing agency network hands down. Canopy Connect: Your one click solution for getting everything you need to quote your prospects 

Lavorare in banca è ancora un traguardo importante per Millennials e Gen Z? Le banche di oggi sono molto cambiato rispetto ad appena un decennio fa e sono alla ricerca di figure professionali con competenze diverse. Abbiamo approfondito il tema con Paolo Branco Division Manager Banking & Insurance di Gi Group.

On the Insurance Coffee House podcast, host Nick Hoadley welcomes Samuel Broomer, President of NormanMax Insurance Solutions, a rapidly growing MGA and Lloyd's syndicate pioneering climate-focused parametric insurance solutions.Speaking from Connecticut, Sam shares his career journey from reinsurance accounting at HSB Group to leadership roles at AIG, FM Global, and W.R. Berkley, before taking on his current role at NormanMax. With experience spanning finance, underwriting, innovation, and strategy, Sam offers a unique, end-to-end perspective on how insurance organisations can evolve to meet today's climate and technology challenges.He explains how NormanMax provides parametric protection against natural catastrophes such as hurricanes, earthquakes, floods, and severe storms, delivering certainty of payment, speed, and liquidity when policyholders need it most. Sam highlights the importance of third-party data or “oracle” verification for triggering payouts, eliminating lengthy loss-adjustment processes and building greater trust between insurers and customers.Sam also discusses why parametric insurance is becoming mainstream: a feature embedded within traditional policies that enhances the customer experience, helps close the protection gap, and restores confidence in the insurance value chain. He shares NormanMax's vision to make these products simple, accessible, and globally scalable through its Lloyd's Syndicate 3939 platform, serving clients from North America to the Caribbean, Europe, and Asia-Pacific.In the Espresso Round, Sam talks about building culture within what he calls a “multi-hundred-million-dollar startup,” offering insights on humility, curiosity, and the value of learning across disciplines. He also shares advice for insurance leaders on hiring with intention, building direct partnerships with talent, and staying open-minded to new perspectives in a rapidly changing market.Connect with Samuel Broomer on LinkedIn and learn more about NormanMax Insurance Solutions.The Insurance Coffee House Podcast is brought to you by Insurance Search.We are a global Insurance Executive Search Consultancy, supporting Insurance and Insurtech businesses to attract and retain the very best insurance talent.Find out more about showcasing your employer brand as a guest on the Insurance Coffee House Podcast or sign up to our News and Insights.Or follow us on LinkedIn, Twitter or Instagram.Insurance Executive Search Consultants in USA, London and Bermuda.Copyright Insurance Search 2025 - All Rights Reserved.

This week on The Leadership in Insurance Podcast, I sat down with Dr Magda Ramada, Global InsurTech Innovation Leader at Willis Towers Watson (WTW). With over 20 years' experience at WTW, for the past 12 years she has been solely focused on innovation, especially around digital transformation, advanced analytics, blockchain, emerging risks and Insurtech.In this episode, we discuss actionable data insights and practical applications of AI in insurance, with Magda emphasising the unique potential of generative and agentic AI to transform operating models and software development.Key Takeaways:

This is an episode recorded at the PIA VADC conference in Virginia Beach with my man Byron Roberts.  It is a fast, on-the-ground conversation about how Openly built for independent agents, why speed still matters, and how data is shifting from rearview mirror to windshield. Quick recapOpenly's origin story is agent-first. Founders Ty Harris and Matt Duffy asked agents what they actually needed, then shipped a three-question quote experience built to find “diamonds in the rough,” not write everything in sight. The company doubled down on listening loops like ACE, its Agency Council of Excellence, to sanity-check product decisions, fix friction fast, and keep writing business during a stubborn hard market. They are rolling into PL Rating in key states to cut keystrokes, and they see the next frontier as forward-looking data that helps carriers price for tomorrow's weather, not yesterday's. Key takeawaysBuilt by and for independent agents, not DTC. Choice and counsel are the strategy. Three inputs to quote, then verify details to bind accurately and quickly. Think seconds, not hours. ACE council gives Openly real-time agent feedback and a promise to report back on changes. Smart underwriting beats growth at any cost. Openly tightens or tweaks instead of pulling out. PL Rating integrations are in motion to reduce double entry and speed comparisons. Data is shifting from historical to predictive. Actuaries need “crystal balls,” not just rearview mirrors. Notable quotes“Tell me I can't, I'll show you I will.” Byron on persistence. “Three questions, name, date of birth, and address. We can get it.” On the quoting thesis. “We're staying open for these agencies. We don't tighten everything down or pull out.” On disciplined appetite. “We used to look at historical data. Now we need crystal balls.” On forward-looking pricing. Sponsor Smart Choice- The fastest growing insurance network, with 10,000 agencies, 11 billion in written premium written its incredibleCanopy Connect- your 1 click solution to getting the deck pages you need to quote your prospects. 

Insurance Journal’s Allen Laman was at ITC in Las Vegas, talking with Nathan Golia of Celent. Golia discussed how artificial intelligence is advancing—moving beyond routine claims to managing … Read More » The post From Simple Claims to Complex Automation | ITC 2025 appeared first on Insurance Journal TV.

Prosegue il percorso di transizione ESG delle imprese italiane. E anche il credito bancario si sta progressivamente orientando verso le aziende più virtuose e che hanno avviato un percorso di trasformazione. Ci sono settori produttivi che hanno ottenuto buoni risultati e altri, invece, che per loro natura affrontano qualche sfida in più e hanno bisogno di soluzioni mirate, anche dal mondo bancario. È quello che emerge dall'ultimo ESG Outlook di CRIF e oggi a define banking next, il podcast sulla banca del futuro che AziendaBanca realizza insieme a CRIF, approfondiamo questo tema insieme al nostro ospite, Gianluca Natalini, ESG Business Owner di CRIF.

In our latest Leadership in Insurance Podcast episode, I sat down with the Finpro team for a debrief on ITC Vegas. This time I handed the mic over to Dan, who put Sophie and I through our paces on the key insights from the conference.What we covered:

Episode Info With a vision of completely transforming the car insurance industry, Alex founded Root in 2015 on the principle that rates should be based primarily on driving behaviors, not demographics. As Founder and Chief Executive Officer, Alex leads the company in revolutionizing this outdated industry using mobile technology and data science to offer personalized car insurance rates to good drivers. Today, Root Insurance is the largest Property & Casualty InsurTech in the country. Throughout his insurance career, Alex has built expertise in pricing and reserving, finance, and mergers and acquisitions. Before founding Root, Alex worked at Nationwide Insurance as a senior strategy consultant for the Property & Casualty lines of the business. Alex is a Fellow of the Casualty Actuarial Society, a Henry Crown Fellow of the Aspen Institute, and a member of the American Academy of Actuaries. Episode Highlights Alex Timm, leveraging his actuarial background and experience in corporate strategy, co-founded Root Insurance to revolutionize the insurance industry by focusing on customer-centric experiences and technological innovation. Root Insurance integrates big data and machine learning to enhance pricing models and customer experiences, notably through partnerships like the one with Carvana. The company prides itself on controlling its technology stack, enabling a seamless insurance purchase process. Alex highlights the importance of diversity and continuous technological investment to address industry challenges and drive innovation. Root Insurance remains committed to transforming the insurance landscape by embedding insurance solutions and refining its technological capabilities. Introduction and Background: Alex Timm, an actuary by training, co-founded Root Insurance on March 14, 2015. His background in the insurance industry is deeply rooted, with his father being an insurance entrepreneur. Timm's passion for math and his experience in corporate strategy at a large insurance carrier led him to identify gaps in customer expectations and technological advancements within the industry. Vision and Innovation: Root Insurance was founded to address the lack of customer-centric experiences in the insurance industry. Timm was driven by the advent of big data and machine learning, aiming to leverage these technologies to match price to risk more effectively . The company has developed a seamless customer experience by embedding insurance directly into the vehicle purchase process, exemplified by their partnership with Carvana. Technological Advancements: Root Insurance controls its technology stack, allowing for seamless integration and a three-click purchase experience. This technological control is a significant advantage, enabling the company to refine pricing models and algorithms continuously. The use of telematics and other data sources is central to Root's strategy, but the company also emphasizes that telematics is just one aspect of their broader technological and pricing strategy. Challenges and Industry Insights: Timm acknowledges the challenges of underwriting profitably and the need for innovation in the insurance industry. He emphasizes the importance of diversity in thought and background to drive innovation. The interview touches on the broader industry context, including the challenges of going public and the need for continuous investment in technology to deploy advanced algorithms. Conclusion: Alex Timm's leadership at Root Insurance is characterized by a commitment to innovation, customer experience, and leveraging technology to transform the insurance industry. The company continues to evolve, focusing on embedding insurance solutions and refining their technological capabilities. This episode is brought to you by The Future of Insurance book series (future-of-insurance.com) from Bryan Falchuk. Follow the podcast at future-of-insurance.com/podcast for more details and other episodes. Music courtesy of Hyperbeat Music, available to stream or download on Spotify, Apple Music, and Amazon Music and more.

Kelly De La Mora from Claims Journal hits the ITC Vegas floor to uncover the top three benefits of InsurTech, with Paul Disney of Nearmap – faster settlements, … Read More » The post How InsurTech Is Redefining the Policyholder Journey | ITC 2025 appeared first on Insurance Journal TV.

InsurTech is moving beyond automation—discover how one-inch imagery and AI models are reshaping how insurers understand risk from above. Watch this interview with Claims Journal’s Kelly De La … Read More » The post The Future of Claims Is in the Sky | ITC 2025 appeared first on Insurance Journal TV.

On this episode of Streamlining Insurance, Darren Bloomfield sits down with Charles Merritt, CEO and co-founder of Buddy, an insurtech firm pioneering embedded insurance solutions. With their flagship ION™ engine, Buddy makes it easier than ever for businesses to integrate insurance directly into digital platforms. Charles shares his insights on how embedded insurance is reshaping customer experiences, the role of APIs in modernizing distribution, and what the next wave of innovation looks like in insurance technology. Whether you're an insurer, broker, or technologist, this conversation will spark ideas on how to unlock new channels and streamline operations in today's digital-first world. Focusing exclusively on risk management and insurance professional development, the Risk & Insurance Education Alliance provides a practical advantage at every career stage, positioning our participants and their clients for confidence and success.

At ITC Vegas, insurance innovators share how they've moved from cautious curiosity to bold adoption of artificial intelligence, turning hype into tangible results. From cutting process times by … Read More » The post Turning AI Talk into Action | ITC 2025 appeared first on Insurance Journal TV.

At ITC in Las Vegas, Carrier Management Deputy Editor, Elizabeth Blosfield, sat down with Rick McCathron of Hippo to discuss the company's evolution from a homeowners-focused insurer to … Read More » The post From Home Insurance to Hybrid Carrier Powerhouse | ITC 2025 appeared first on Insurance Journal TV.

In this exclusive Financial Inclusion Week 2025 feature episode of the IBS Podcast, we sit down with Liza Maru-Chelimo, an actuary and Head of Innovation at Britam Connect, to explore how one of East Africa's leading insurers is rewriting the rules of inclusion. From her journey as a young actuary with a love for problem-solving to leading Britam's innovation arm, Liza shares how Britam Connect evolved into a stand-alone InsurTech entity driving “profit with purpose.”We unpack how Britam Connect is reaching 4.5 million lives, their groundbreaking parametric flood insurance, and a maternal health program redefining value-based healthcare. Liza also opens up about the lessons of innovation — failing fast, building sustainable models, and the power of partnerships in expanding access to insurance.Key Topics:Inclusive Insurance and Financial Inclusion in AfricaBritam Connect's transformation into a stand-alone InsurTechParametric Insurance for climate resiliencePublic-private collaboration for scaleThe future of InsurTech in AfricaThis conversation reveals why Britam Connect is at the forefront of Africa's inclusive insurance revolution—and why their story matters for the future of financial protection on the continent.Hello Damola & Folumy here! Send us a quick text, comment or feedback. We would love to hear from you Check out our free resources on InsurTech ecosystem and innovation in the African Insurance space here https://linktr.ee/insurtechbusinessseriesJoin our IBS community on LinkedIn, Twitter, Instagram

Episode Info I provide insights from InsureTech Connect Vegas 2025, focusing on the significant impact of artificial intelligence (AI) in the industry. I saw the power of the democratization and proliferation of AI models, which are enabling new solutions in the market. The emphasis was on empowerment rather than replacing staff, recognizing the need for more workforce due to overwork and burnout. I also got to be a judge at Guidewire's InsurePitch event, which featured pitches from five insurtechs, four of which focus on claims. This reflects a renewed interest in claims within the industry. Networking was a significant aspect of the conference as always, and it seemed like you never had enough time given how many great conversations can be had in this very unique coming together of so many forward thinking people and companies in Insurance. Episode Highlights This is my recap of the ITC Vegas 2025 conference, highlighting several key insights: Impact of Artificial Intelligence: A major theme was the transformative role of AI in the industry. The conference emphasized the democratization and widespread adoption of AI models, which are creating new market solutions. The focus is on using AI to empower the workforce rather than replace it, addressing issues like overwork and burnout. Claims Back in the Spotlight: There was a renewed focus on Claims-specific solutions, with 80% of the companies competing for the Guidewire InsurPitch prize being Claims solutions. Networking and Collaboration: Networking was a crucial part of the conference, with attendees engaging to drive industry progress. Despite time constraints, the speaker valued the opportunity to connect with peers and share ideas, which is vital for industry advancement. Overall, the conference had a strong focus on AI's pivotal role in industry transformation, the centrality of claims in insurance, and the importance of networking and collaboration for future growth. This episode is brought to you by The Future of Insurance book series (future-of-insurance.com) from Bryan Falchuk. Follow the podcast at future-of-insurance.com/podcast for more details and other episodes. Music courtesy of Hyperbeat Music, available to stream or download on Spotify, Apple Music, and Amazon Music and more.

In this weeks episode, the mayor sits down with his good friend Tinsley English to discuss her latest book titled Grit, Growth & Gumption. But this episode is way beyond that we discuss being a leader in this service industry. We discuss the challenges, the customer service, reps face, the challenges that managers face.We also discuss accepting God's calling in your life no matter how difficult that might be, or scary that might be. This episode is a really really good one. I couldn't do this show without my amazing sponsors Smart Choice – the fastest growing agency network hands-down. With over 10,000 agencies across the country, trusting them and over 11 billion written premiumCanopy connect – you're one click solution to getting the deck pages you need to quote your prospects

Sabine VanderLinden, managing partner & CEO of venture lab Alchemy Crew, says AI spending is wasted when companies don't prepare staff for tech launches.

In our latest Leadership in Insurance Podcast episode, I sat down with Garrett Droege (SVP, Director of Innovation & Digital Risk Practice Leader at IMA Financial) for a fascinating discussion on InsurTech with some thought-provoking insights that challenge conventional thinking about insurance technology.With 20 years exclusively on the brokerage side, Garrett brings a unique perspective as a former startup founder and self-taught software developer. As both Innovation Lead and Digital Risk Practice Leader at IMA, his role sounds incredibly broad, but as Garrett says, both sides serve each other—you need wide ranging touchpoints across tech ecosystems to stay ahead in both innovation and risk.In this episode, we cover: Build vs. Buy Decision Framework: Garrett's approach is clear: build customer-facing proprietary solutions that differentiate your business and serve your customers, but make sure it works with existing technology. The POC Framework That Actually Works: Forget 12-month POCs that drag on and lose momentum. Garrett advocates for highly targeted, 45-60 day maximum POCs with clear KPIs and the right team selection upfront. His advice to founders? "You think you want a 12-month contract. You don't. Let's prove your platform works fast and furiously, or let's wait until you're ready."The Bold Take: Garrett's view on how the industry has gone about InsurTech all wrong and allowed it to become a series of Band-Aids for the real problem: antiquated core systems from the 1980s and 90s that were built before APIs even existed. The result? Frankenstein workflows requiring 7-15 platforms to complete a single task, with 80% of users still working around the technology the same way they did 20 years ago.The AI Wake-Up Call: Despite AI being "transformational unlike anything we've ever seen" (and Garrett argues it's under-hyped), its promise is severely limited without access to core data systems. Garrett stated "You could build a fully agentic AI brokerage much easier than you could reverse engineer and retrofit an existing brokerage."The Investment Landscape: With 80% of recent Y Combinator and Broker Tech Ventures companies being AI-focused InsurTech solutions, the momentum is undeniable. The dot-com parallels are real—there will be winners and losers, and consolidation is coming.What Technology Can't Replace: Despite all the transformation, some challenges remain timeless: renewal management, client communication, trust-building. As Garrett notes, these require human expertise that AI augments rather than replaces.This conversation is essential listening for anyone in insurance, InsurTech, or risk management. The future of insurance isn't just about innovation—it's about getting the foundation right first. Hosted on Acast. See acast.com/privacy for more information.

In this episode, the Mayor sits down with industry veteran Jeff Kleid  a 30-year insurance innovator, MGA, and carrier leader  to talk about the business of hard-to-place risks, the truth about captives, and how brokers can turn complex accounts into profitable opportunities.From selling insurance on the internet in the ‘90s to building niche programs for cannabis, film, and trucking, Jeff shares real-world lessons about taking chances, trusting data, and transforming the way independent agents think about risk.In this episode, we discuss:The evolution from retail broker to MGA and carrierWhy most agents misunderstand captives (and how to use them right)Building programs for high-risk industries like towing and hempHow to niche down without boxing yourself inThe role of AI in underwriting and program innovationKey Takeaways:Don't fear the hard-to-place — that's where opportunity lives.Captives aren't restrictive; they empower growth and control.Niche success is built on relationships and risk awareness.AI is a tool, not a replacement — human insight still wins the day.Connect with Jeff Kleid:LinkedIn: linkedin.com/in/jeffkleidEmail: jdkleid@eliterisk.comWebsite: eliterisk.comSpecial Thanks to Our Sponsors:

My interview with Robin Scott, General Manager of Middle East at AIFT. - Insurance for digital assets has grown rapidly, with coverage now exceeding $1 billion - Centralized exchanges and custodians are meeting higher technical standards, making policies viable - DeFi remains challenging due to frequent hacks, leading to high premiums - Legacy insurers and reinsurers are warming up to crypto as a diversifier from climate risk exposures - AI risk is following the same playbook as crypto, starting with cybersecurity and risk management tools - Smart contracts and AI can streamline the outdated insurance process, reducing paperwork and intermediaries - The future may bring customers closer to directly covering risks via blockchain-based pools Powered by Phoenix Group The full interview is also available on my YouTube channel: YouTube: http://bit.ly/4nvx01v

In this weeks episode of Insurance Town, The Mayor welcomes good buddy Patrick McBride to the show. Patrick, a seasoned insurance professional, shares his journey, experiences, and insights on the industry's evolving landscape.Key Highlights:The Last Few Years in the Industry: Patrick reflects on how the last couple of years have been "wicked" due to the rapid changes in technology and the industry's shift towards innovation. He provides perspective on how to stay ahead amidst these changes.Staying Connected in a Changing World: The conversation shifts to the importance of maintaining relationships in the insurance world, especially in a post-pandemic landscape. Patrick talks about his strategies for staying connected with colleagues and clients while continuing to adapt to the evolving industry.Customer Service and Technology: The conversation digs deep into how the evolution of technology has transformed customer service in the insurance world. Patrick emphasizes the need for agencies to use tech to enhance the client experience—whether it's through automation or more personalized service. They discuss tools like AI chatbots, data analytics, and client portals, which not only make processes faster but allow for a more tailored approach. As Patrick points out: "The best tech makes great service feel effortless."Patrick shares a few stories where tech simplified otherwise complex processes for clients, noting how a quick turnaround and personalized communication helped retain customers. The duo also touches on the challenge of finding a balance between automation and the human touch. "At the end of the day," says Patrick, "clients still want to know there's a real person behind the scenes who cares about them."Rapid Fire Questions Segment: In a fun and fast-paced part of the episode, Heath puts Patrick in the hot seat with rapid-fire questions. Get ready for some hilarious and insightful moments as Patrick reveals:Favorite tech tool for improving customer service.Worst business advice he ever received.Favorite networking event (besides Indy Tech, of course!).Go-to grilling recipe—yes, there's a little cooking talk!And much more!Customer Service Tech Takeaways for Insurance Pros:Speed & Efficiency with Tech: Use technology to streamline repetitive tasks like policy changes, claims processing, and FAQs to free up more time for personalized client interactions.Human Touch: While automation is a game-changer, it's crucial to maintain a human connection for the moments that matter. Clients value tech for convenience but trust is built through real relationships.Data-Driven Personalization: Tools that provide data insights can help agents understand client preferences and needs, making their outreach and service more meaningful.Don't Miss:Laugh-out-loud moments from the rapid-fire segment.Patrick's take on the biggest customer service pitfalls and how to avoid them in today's tech-driven world.Takeaways for Insurance Professionals:Importance of attending industry events like Indy Tech to network and stay updated on new trends.How to stay agile and adaptive to change in a "wicked" industry.Strategies for staying connected with your professional network, even when you can't always meet in person.Don't Miss:Hilarious stories from the Indy Tech event that will keep you laughing.Patrick's take on how insurance professionals can thrive in today's rapidly evolving environment.Subscribe & Review:Don't forget to subscribe to Insurance Town on your fa

Solenne est à la tête du podcast Finscale depuis 5 ans. C'est devenue LA référence en France et (largement au delà) sur les Fintech & Insurtech. Elle interroge chaque semaine celles et ceux qui innovent et prennent des décisions stratégiques dans l'industrie financière.Ensemble, on va se poser une question cruciale : comment faire émerger une Europe vraiment indépendante d'ici 10 ans ? Bon teaser

In this episode of Insurance Town, the Mayor, Heath Shearon welcomes Jamie Peers  really just to catch up and have a chat, but this lead to hitting the record button, and discussing the evolving landscape of the insurance industry, focusing on data integration, AI, and the challenges of maintaining clean data. Jamie shares insights from his journey through startups and consulting, emphasizing the importance of introspection and personal growth. The conversation also touches on the role of AI in solving business problems and the significance of building strong teams.Introspection is key to personal and professional growth.Data integration is more complex than it seems.AI should solve business problems, not just be a buzzword.Clean data is crucial for effective business operations.Building strong teams is essential for success.The insurance industry faces unique data challenges.Consulting offers diverse experiences but lacks depth.Startups require adaptability and resilience.Effective communication is vital in tech and insurance.Pilot programs can help improve data quality.Chapters00:00:02 Introduction and Jamie's Background00:00:36 Exploring Africa and Personal Growth00:03:01 Journey Through Startups00:05:26 Introspection and Personal Development00:08:20 Leadership and Team Building00:14:17 Data Integration Challenges00:18:41 AI in Business00:26:25 Consulting and Current Projects00:30:51 Future Plans and Team BuildingSponsors:Smart Choice Agents - The Fastest growing agency network hands downCanopy Connect- The one click solution to getting the information you need to quote your prospects 

Send us a textHere's a deep dive with the CEO behind Drone Strategic Partners, a firm helping organizations adopt drones, robotics, and automation to modernize security and operations. We get into how a lean aerial program can extend ground teams, drive faster decisions, and document incidents in real time without ballooning costs—think smarter patrols, clearer data, and fewer blind spots at scale.We trace the company's roots from years in insurance claims adjusting to an InsurTech approach that now supports real estate, construction, engineering, and small business clients. That background matters: they built their model around speed, documentation, and risk reduction—skills that translate directly to aerial security and inspections.On capabilities, we break down where drones make the biggest difference: upping patrol frequency, improving guard reliability, deterring crime and theft, and cutting costs via automation. We also cover the rollout playbook—policy, training, compliance, and data workflows—plus why they position themselves as a national brokerage to match each client with the right aircraft, payloads, software, and monitoring partners.If you're exploring drone security, robotics, or automation strategy, this episode covers the business case end-to-end: use cases, implementation steps, team training, and measurable ROI. Topics include drone security, autonomous patrols, aerial inspections, robotics, risk management, real estate security, construction monitoring, incident documentation, and guard force multipliers.__________Music CreditsIntroEuphoria in the San Gabriel Valley, Yone OGStingerScarlet Fire (Sting), Otis McDonald, YouTube Audio LibraryOutroEuphoria in the San Gabriel Valley, Yone OG__________________My SGV Podcast:Website: www.mysgv.netNewsletter: Beyond the MicPatreon: MySGV Podcastinfo@sgvmasterkey.com

On the Insurance Coffee House podcast, host Nick Hoadley welcomes Elyse Myrans, CEO & Co-Founder of Tenax ai, a climate-tech startup using computer vision and AI to protect homes and their insurability, from extreme weather.Speaking from Los Angeles, Elyse shares how Tenax ai delivers property-level risk assessments for wildfire, flood and wind in 20–30 minutes via a smartphone or drone, then ingests the imagery through proprietary models to detect hundreds of features (roof class, vegetation proximity, vent mesh, window type and more). She explains why forward-looking, parcel-level data outperforms regional, backward-looking models, and how Tenax ai's outputs plug directly into carrier underwriting workflows (they provide the features and confidence, insurers keep their own pricing).Elyse also highlights the homeowner experience: tailored mitigation plans with prioritised actions and referrals to local vendors, removing “speed bumps to action” so customers can reduce risk, lower premiums over time, and even move properties back inside the band of insurability. She draws a useful analogy to telematics in auto insurance: dynamic, behavior/feature-based data enabling more accurate pricing and better outcomes for both carriers and policyholders.In the Espresso Round, Elyse discusses building a tech-insurance hybrid team, why empathy and trust are non-negotiables in startup culture, and offers candid advice for insurance leaders considering the shift to insurtech: get comfortable with the unknown, stay nimble, and keep your eye on what matters as conditions change.Connect with Elyse Myrans on LinkedIn and learn more about Tenax ai.The Insurance Coffee House Podcast is brought to you by Insurance Search.We are a global Insurance Executive Search Consultancy, supporting Insurance and Insurtech businesses to attract and retain the very best insurance talent.Find out more about showcasing your employer brand as a guest on the Insurance Coffee House Podcast or sign up to our News and Insights.Or follow us on LinkedIn, Twitter or Instagram.Insurance Executive Search Consultants in USA, London and Bermuda.Copyright Insurance Search 2025 - All Rights Reserved.

L'episodio di oggi rappresenta la versione podcast della tavola rotonda dal titolo “Evoluzione Finanziaria - Costruire l'ecosistema del Fintech italiano” svoltasi lo scorso 9 settembre, nella seconda edizione 2025, presso la sede dello studio legale internazionale CMS Adonnino Ascoli & Cavasola Scamoni a Roma, che ha gentilmente ospitato l'incontro.Il progetto ha lo scopo di facilitare il dialogo e la cooperazione tra gli stakeholders del fintech italiano per il migliore sviluppo del settore, rendendo partecipe il pubblico sulle discussioni e sui lavori in corso.Troverete in questo episodio la versione integrale della discussione di un panel unico nel suo genere: Giancarlo Goretti –  Responsabile del Centro per l'innovazione Milano Hub della Banca d'Italia Laura Larducci – Dirigente, Ufficio Regolamentazione e politiche del settore finanziario, Dipartimento del Tesoro, Ministero dell'Economia e delle Finanze Giovanna Maria Boi - consigliere senior di Consob Gianfranco Torriero – Vice Direttore Generale Vicario, di ABI, l'associazione bancaria italianaAlessandra greco,  Senior Advisor - Area Credito e Finanza, di Confindustria Laura Grassi – Direttrice dell' Osservatorio Fintech & Insurtech del Politecnico di MilanoClelia Tosi – Head of Fintech District Leonardo Patroni Griffi – Vicepresidente del Consorzio delle Banche Popolari Luigi Luzzatti e Presidente Banca Popolare di Puglia e Basilicata Hermes Bianchetti - Vice Direttore Generale di Banca Valsabbina Rosalia Aiello – Open Innovation di BPER BancaRoberto Nicastro – Presidente di Banca AideXa Tommaso Gamaleri – Co-Founder & Group Executive VP di YounitedAndrea Brancatelli – General Counsel – Europe di  MoneyGram Cristiano Motto Ceo di Fairtile Alessandro Bragazzi Head of Processing Interface and Business Support di Intesa San PaoloPaolo Bonolis - Partner Responsabile del Dipartimento Banking and Finance, CMS e Docente di Digital Finance, Luiss UniversitySamantha Barbero Advisor and Jury Member European Commission e CEO di ValueXMatch (si legge value for match)Modera Vincenzo Marzetti, Fondatore di Zero IN - Sharing Knowledge, di Zed Visual - AI Animation & Storytelling e del Podcast Inside Finance che ha organizzato l'incontro. Il progetto fa parte di una serie di iniziative in cantiere per la creazione di ecosistemi in varie aree tematiche come contributo allo sviluppo economico, politico e sociale per mezzo di una migliore sinergia tra gli stakeholders di sistema e come incentivo alla cultura economico-finanziaria della collettivita'. Vi invitiamo a iscrivervi gratuitamente nel podcast Inside Finance nelle principali piattaforme di streaming per i prossimi aggiornamenti e di inviare una mail a segreteria@zeroin.it per maggiori informazioni.Buon ascolto.

In this weeks episode, the Mayor and Toby discuss the intersection of technology and insurance, focusing on the challenges and opportunities within the industry. They explore the role of AI in transforming insurance processes, the importance of understanding client needs, and the potential for technology to attract new talent to the field. Toby shares insights from his journey in the insurance and tech sectors, highlighting the innovative solutions his company, OneFort, is developing to streamline operations and enhance client relationships.TakeawaysAI is transforming the insurance industry by automating processes.Understanding client needs is crucial for effective insurance solutions.Technology can attract new talent to the insurance field.OneFort focuses on independent insurance agents to maximize impact.Manual processes in insurance are time-consuming and need automation.Cross-selling and upselling are key strategies for insurance growth.AI can help identify underinsured clients and recommend solutions.The insurance industry faces a talent shortage that technology can address.OneFort integrates with existing tools to streamline insurance workflows.Toby emphasizes the importance of continuous innovation in tech solutions.Chapters00:00:02 Introduction and Greetings00:00:05 Discussing Upcoming Events00:00:20 The Role of Magic in Trade Shows00:03:23 Toby's Journey in Insurance and Tech00:07:55 Miscommunication in Insurance and Tech00:16:21  Focus on AI for producers, and CSR's 00:29:01  AI Solutions for Insurance00:32:04 Cross-Selling and Upselling with AI00:39:32 Future Plans and Industry GrowthSponsors:Smart Choice The Fastest growing agency network in country! Hands DownCanopy Connect - Your 1 click solution to getting the dec pages you need to quote your prospects

What happens when the next generation of InsurTech leaders blends efficiency with servant leadership? Jason Cass sits down with Toby Hung, Co-Founder & COO of 1Fort, to talk about AI-driven automation, the future of agency workflows, and why people, not just technology, remain at the center of insurance. Key Topics: Toby shares 1Fort's vision as an all-in-one AI solution for commercial agencies Automating submissions and proposals with AI to save time and money Why productivity and efficiency are two sides of the same strategy Lessons on leadership, mentorship, and building with servant values The insurance talent shortage and what younger generations want from work How agencies can make insurance a career path for Gen Z and Millennials The role of culture, impact, and balance in retaining and growing great teams Reach out to: Toby Hung Jason Cass Visit Website: 1Fort Agency Intelligence Produced by PodSquad.fm

A team from Tata Consultancy Services (TCS), based at its Letterkenny Global Delivery Centre, has won the NorthWest regional chapter of the prestigious TechIreland National AI Challenge 2025. Their innovative solution, Project Aura: The AI-Native, Universally Accessible Browser, earned them the top spot and a coveted place in the National Finals, to be held in Galway on September 18th. The TechIreland National AI Challenge is a hackathon-style initiative bringing together developers and AI enthusiasts from across Ireland to build practical AI solutions addressing real-world problems. This year's competition saw over 500 participants nationwide, with the first leg hosted across 10 regional hubs. The winning TCS team, comprising Arjun Prakash, Daniel Browne, Dean Burgess, Deepanand Saha Roy, Ersi Ni, Kaushal Bhavsar, Prince Mercy, and Sreekanth Palagiri, impressed judges with Aura's human-centred approach to redefining web accessibility. Their dedication and expertise secured them the top position at the regional event, held on September 5 and organised by the Donegal Hackathon Hub, a collaboration between Atlantic Technological University's CoLab, ALPHA Innovation and WiSAR Labs. "We are incredibly proud of our team's success at the NorthWest Hub and the remarkable work they've done with Project Aura," said Chris Lynch, Senior Leader & Delivery Head, TCS Letterkenny GDC. "We're thrilled that TCS will represent the NorthWest at the National Finals and showcase the transformative potential of AI in creating a more accessible digital world. It's also exciting to see three teams from the NorthWest advancing to the Finals, the highest number from any regional hub nationwide. This is a true testament to the talent and innovation within our local workforce." "Project Aura is more than just a browser; it's a statement of intent," said Deepanand Saha Roy, Head of A, Data & Analytics at TCS Letterkenny GDC and a member of the winning team. "We set out to challenge the status quo in web accessibility by designing an AI-native solution that adapts to real user needs. Our goal is to make the internet truly inclusive, and we're excited to bring this vision to the national stage." The TCS team will now present Project Aura at the National AI Meet in Galway on September 18, joining 14 other finalist teams. The third edition of the National AI Meet will convene senior leaders from industry, academia, and public policy to highlight Ireland's growing leadership in AI adoption. The event will be officially opened by Minister Niamh Smyth TD, Minister of State at the Department of Enterprise, Trade and Employment, with responsibility for Trade Promotion, Artificial Intelligence, and Digital Transformation. Inspired by Ireland's national AI strategy, "AI - Here for Good," the National AI Challenge promotes people-centred, ethical AI development across diverse sectors, including FinTech, InsurTech, Health, Enterprise Solutions, Public Services, ImmersiveTech and Sustainability. About Project Aura Globally, millions face significant barriers to accessing online content due to limitations in traditional web design. While conventional accessibility solutions often focus on regulatory compliance, Aura takes a radically different approach, prioritising real user experience. Built from the ground up, Aura leverages advanced AI to make the web genuinely accessible for everyone, everywhere. This innovative browser aims to redefine web accessibility by putting people first, ensuring a truly inclusive online experience.

Episode Info Rob Galbraith is the founder and CEO of Forestview Insights and is the author of the international bestselling book, The End of Insurance As We Know It. Rob is an award-winning speaker who has shared his unique insights at numerous events around the globe on the topics of innovation, insurtech, and the future of insurance. Rob has over 25 years of experience in the financial services industry in a variety of innovation and leadership positions at AF Group, USAA, and the Federal Reserve Board.  Episode Highlights The interview with Rob Galbraith at the 2025 PLRB Innovation Summit covers several key topics related to innovation in the insurance industry. Rob Galbraith, the founder and CEO of Forestview Insights, discusses his role in consulting and training traditional companies, particularly in the insurance sector, to foster a culture of innovation. Key points from the interview include: Building a Culture of Innovation: Rob emphasizes the importance of creating a sustainable culture of innovation within companies, which goes beyond the efforts of a single leader or project. He highlights that innovation should be treated as a discipline similar to underwriting or actuarial science. Challenges in Innovation: He acknowledges the difficulties companies face in maintaining innovation, particularly in aligning IT projects with business needs. Rob shares his experiences with core system projects and the challenges of implementing new systems that meet business requirements. Role of AI: The discussion touches on the potential of AI to address technical debt and streamline processes in the insurance industry. Rob shares insights on how AI can help in summarizing regulatory documents and customizing systems without extensive manual programming. Long-term Perspective in Insurance: Rob discusses the long-term nature of the insurance business and how this perspective can be advantageous for innovation. He suggests that the industry's focus on long-term outcomes could support a more thoughtful approach to innovation. Overall, the interview provides valuable insights into the strategies and challenges of fostering innovation in the insurance industry, with a focus on the role of leadership, culture, and technology. This episode is brought to you by The Future of Insurance book series (future-of-insurance.com) from Bryan Falchuk. Follow the podcast at future-of-insurance.com/podcast for more details and other episodes. Music courtesy of Hyperbeat Music, available to stream or download on Spotify, Apple Music, and Amazon Music and more.

This one is a Mayor Solo! Mail bag episode! STICK AROUND and hang out with me. If you dont want to hear a solo episode , I get it , Go check out another one of your favorite shows, no hurt feelings here. But if you wanna hang out with me, I look forward to the next 39 minutes with you itll be fun Sponsors:Smart ChoiceCanopy Connect 

In this week's episode the Mayor Heath Shearon hosts another town hall meeting. This week we talk about the headaches of intake forms and gathering of prospect information, And the back and forth of gathering pertinent information for underwriters. All of these things can end up being a roadblock. All of these things can sometimes caused bottlenecks in your agency. That is where Canopy Connect comes into play with their intake platform. They're one click solution that I've been talking about for 5 years now.  Thanks to Ray Huang for making the visit to Insurance Town and Showing us behind the scenes.  If you did miss this episode live, this is your chance to check it out. If you would like to learn more about Canopy Connect,  please go to usecanopy.com health and take advantage of the discount, book a demo, check it out. If you want to watch this episode go to our Youtube channel and check it out.  Sponsors Smart Choice- The fastest growing agency network hands down. 10,000 agencies nationwide trust them with over 11 BILLION  in written premium. Canopy Connect- Your One Click Solution to getting dec pages you need to quote your prospects. 

In this weeks episode of Insurance Town, The Mayor Heath Shearon, sits down with Valerie Bowden, founder of Crdle, to discuss the evolving landscape of outsourcing and the unique opportunities Africa presents. Valerie shares her journey from backpacking across Africa to establishing a successful outsourcing company that champions fair wages and ethical practices. Discover how Crdle is changing the game by connecting businesses with talented professionals from the continent. IntroductionHost introduction and episode overview Shoutout to sponsors: Smart Choice and Canopy Connect[03:15] Valerie's JourneyValerie shares her adventurous backpacking trip across Africa How her experiences led to the founding of Cradle[10:45] The Cradle MissionDiscussion on ethical outsourcing and creating sustainable jobs The importance of fair wages and supporting African talent[18:30] Bridging the GapHow Cradle connects African professionals with global businesses Success stories and client experiences[25:00] The Role of AIValerie's insights on AI's impact on virtual assistants How AI tools enhance the capabilities of offshore teams[32:15] Tips for Hiring Offshore TalentValerie's advice for businesses looking to hire from Africa Best practices for onboarding and training virtual assistants[40:00] Closing ThoughtsValerie's vision for the future of outsourcing Final words and how to connect with Valerie and CradleSponsors:Smart Choice: The fastest growing agency network, offering a wide range of services to help agencies thrive. Visit smartchoiceagents.com for more information. Canopy Connect: Revolutionizing the way agencies handle client data with their innovative intake form platform. Learn more at usecanopy.com.Want to work with Crdle ? want to contact Valerie Bowden

In this episode of the FNO: InsureTech Podcast, we welcome Kyle Geoghan, Co-Founder and CEO of Indemn, for a deep discussion on the real-world impact of generative AI in insurance. Kyle shares his trajectory from early days in a family insurance agency, through his experience at CoverWallet, to launching Indemn in 2021. The episode details how Indemn began by building an MGA for event insurance with Markel—where nearly 95% of its direct-to-consumer operations rely on AI agents—and how the firm is now focusing primarily on its core SaaS platform. Listeners gain a data-driven understanding of how Indemn's technology automates quoting, underwriting, broker support, and especially broker portal workflows, as well as Kyle's evidence-based view of industry adoption. Key Highlights Kyle traces his roots to his family's Long Island insurance agency, starting at age 12 and later moving to digital innovation at CoverWallet before co-founding Indemn. Indemn was launched in 2021 as a generative AI company for insurance. It initially operated as an MGA selling Markel-backed event and wedding insurance, introducing an AI agent model—at EventGuard, approximately 95% of customer interactions are handled by AI agents. As part of a strategic pivot, Indemn is selling the EventGuard MGA subsidiary to devote greater resources to SaaS technology enablement for carriers, MGAs, and broker networks. Indemn's platform supports AI-driven quoting, stepwise underwriting, certificate generation, and status updates. Broker portal assistance is a core use case, enabling agents to receive accurate, real-time answers to underwriting and product questions, reducing repetitive workload by 30–40% for underwriters and CSRs. Adoption patterns show most consumer users are comfortable with AI workflows, while a majority of brokers also warm to this model over time—particularly when embedded in broker portals with feedback mechanisms for user trust. Kyle notes that, historically, insurance industry adoption has been cautious; however, he identifies late 2022 and 2025 as crucial milestones, with 2025 predicted as a year of significant scaling in generative AI deployment across the sector.

In this episode, Mayor Heath Shearon, sits down with Thomas Mann to explore the intersection of technology and operations in the insurance industry. Discover how Thomas's journey from a multi-generational insurance background to a tech-focused role has shaped his approach to agency success. They discuss the importance of integrating technology with operations, avoiding common pitfalls, and the value of involving your team in tech decisions."Nothing is fully launched until it's embedded in a process.""You should design your processes and your tech stack around the customer journey.""The greatest piece of tech that ever existed is just going to be a drain on the P&L if your people don't use it."Key Topics:The evolution from agency to tech operations Importance of aligning technology with agency processes Avoiding shiny object syndrome in tech adoption The role of team involvement in tech decisions Insights on building a cohesive tech ecosystemConnect with Thomas Mann on LinkedIn or visit agency-focus.com to book a call and explore how to enhance your agency's tech and operations.Link in first comment.

In this weeks episode, you are simply eavesdropping in on a fun conversation with me and two of my faves, Lindsay Wallace & Caleb Cramer . It is part goofy, and part serious but it's all heart and it's all fun trying out a new format here on this one and I'd love to hear your thoughts.I am so incredibly lucky I get to do this show every week. It makes me completely happy and it couldn't be done without you. Thank you for listening. Thank you for subscribing. Thank you for helping me achieve my dreams.Thank you to my sponsorsSmart Choice® fastest, growing agency network, hands-down. Canopy Connect - the one click solution to getting dec pages,loss runs, but now they have a new intake platform you've got to check out

In this Episode Our Mayor, Heath Shearon as he sits down with Hari Srinivasan to explore the fascinating world of life insurance. From cricket to Cardinals, and from tech to insurance, Hari shares his journey and insights into making life insurance accessible and meaningful. Discover how iCover is revolutionizing the industry with its innovative platform and community-focused approach. Hari shows us the importance of personal passion in entrepreneurship. We also hear about iCover's unique approach to life insurance The role of community insurersThank You to Our Sponsors:Smart Choice: Your partner in insurance solutions. Canopy Connect: Simplifying insurance verification Olde School Marketing: Bringing traditional marketing into the digital age.