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¿Cómo pueden los hoteles independientes aumentar sus ingresos sin sacrificar ocupación?En este episodio de dojo.live, Alfredo Rodríguez Flores, Regional Sales Manager en SiteMinder, comparte cómo los hoteles independientes pueden aumentar sus ingresos sin sacrificar ocupación. Hablamos de la evolución del channel management, el impacto de los errores comunes en la distribución y cómo un RMS ligero puede ayudar a optimizar tarifas de forma sencilla y efectiva. También exploramos tendencias en canales de reserva en México y consejos prácticos para hoteleros que buscan crecer con tecnología accesible.Acerca de Alfredo RodríguezImpulsado por el poder innovador de la tecnología digital, Alfredo Rodríguez Flores ha construido una carrera enfocada en fomentar el crecimiento y la innovación dentro de marcas líderes, siendo testigo del impacto de soluciones eficientes que empoderan al usuario.Desde que se unió a SiteMinder—la plataforma líder mundial en distribución hotelera y gestión de ingresos—en 2021, tras desempeñar roles clave en las empresas de tecnología hotelera Easy-Rez y OYO, Alfredo ha liderado la rápida expansión de SiteMinder en México y en la región de América Latina. Su profundo conocimiento de las particularidades y dinámicas de cada mercado se ha convertido en un recurso invaluable para los hoteleros locales que buscan competir con éxito en un entorno de huéspedes en constante cambio.¿Cómo pueden los hoteles independientes aumentar sus ingresos sin sacrificar ocupación?En este episodio de dojo.live, Alfredo Rodríguez Flores, Regional Sales Manager en SiteMinder, comparte cómo los hoteles independientes pueden aumentar sus ingresos sin sacrificar ocupación. Hablamos de la evolución del channel management, el impacto de los errores comunes en la distribución y cómo un RMS ligero puede ayudar a optimizar tarifas de forma sencilla y efectiva. También exploramos tendencias en canales de reserva en México y consejos prácticos para hoteleros que buscan crecer con tecnología accesible.Impulsado por el poder innovador de la tecnología digital, Alfredo Rodríguez Flores ha construido una carrera enfocada en fomentar el crecimiento y la innovación dentro de marcas líderes, siendo testigo del impacto de soluciones eficientes que empoderan al usuario.Desde que se unió a SiteMinder—la plataforma líder mundial en distribución hotelera y gestión de ingresos—en 2021, tras desempeñar roles clave en las empresas de tecnología hotelera Easy-Rez y OYO, Alfredo ha liderado la rápida expansión de SiteMinder en México y en la región de América Latina. Su profundo conocimiento de las particularidades y dinámicas de cada mercado se ha convertido en un recurso invaluable para los hoteleros locales que buscan competir con éxito en un entorno de huéspedes en constante cambio.¿Quieres conocer más sobre las tendencias que están transformando la industria hotelera? Revisa estos estudios esenciales de SiteMinder: Hotel Booking Trends y Changing Traveller Report. ¡Te sorprenderán los insights!Recursos adicionales¿Quieres conocer más sobre las tendencias que están transformando la industria hotelera? Revisa estos estudios esenciales de SiteMinder: Hotel Booking Trends y Changing Traveller Report. ¡Te sorprenderán los insights!

Why are instant rewards—not points— becoming the new loyalty currency for driving direct hotel bookings?In this episode of dojo.live, we explore how modern loyalty strategies are reshaping the hotel booking experience with Ellis Connolly, Chief Revenue Officer at Laasie. Ellis breaks down why the shift from traditional points programs to instant, personalized rewards is unlocking new levels of direct conversion and guest retention. From real-world success stories to low-lift implementation tips, discover how loyalty can become one of your most powerful tools for driving revenue, building first-party data, and turning casual bookers into lifelong guests.About Ellis ConnollyWidely recognized as a visionary hospitality and travel technology leader, Ellis Connolly is the Chief Revenue Officer of Laasie. He is a passionate evangelist of disruptive innovation, and has held senior executive roles within some of the most world's most successful SaaS technology companies.With customer-centric engagement, creativity and curiosity at his core, he brings industry connections and deep domain expertise that few else hold. Based outside of Los Angeles, Ellis is a sought-after speaker, advisor, author and influencer.

How can harnessing data—the ‘new oil'—fuel better bookings, pricing, and operational excellence in hospitality?In this episode of dojo.live, we dive into the power of data-driven hospitality with Binu Mathews, CEO of IDS Next. Binu unpacks why unified data layers are essential to modern hotel operations—fueling everything from smarter pricing and upselling to more impactful AI adoption and direct booking success. Discover how a platform-first approach can unlock operational excellence, improve guest loyalty, and drive long-term business value in a rapidly evolving landscape.Binu, the Director and Chief Executive Officer of IDS Next, stands as the driving force behind the company's remarkable success. With a career spanning over three decades, Binu has showcased unparalleled expertise, particularly in steering IDS Next to prominence in the Middle East, Africa, and South Asia Pacific, positioning IDS as Asia's largest hospitality technology enterprise solutions provider.As a seasoned executive, Binu has held leadership positions across industries such as manufacturing, hospitality, and information technology. Before resuming the role of CEO at IDS Next, he served as the President and COO, earning a reputation as a “Change Agent” for driving process changes toward global excellence and innovation. Binu is also part of HTNG T100 – Global technology leaders shaping the next generation of hotels.Binu lives with his family in Bangalore, India, when not traveling around the globe and inspiring the IDS Team and partners to excel at what they do!Read Binu's Top 10 CRS Technology Trends Revolutionising Hospitality in 2025 on Hospitality Net. Read the article and see what's next for your hotel tech stack!Read Binu's Envisioning 2025 in travel and hospitality. Read the Article.About BinuWant to go deeper?

How can embedding the booking engine and reintroducing voice finally tip the scales for direct bookings?In this episode of dojo.live, we welcome back Josh Graham, Head of Marketing Development for North America at Cloudbeds. This conversation explores the future of direct bookings and digital storefront innovation, with a spotlight on Cloudbeds' embedded booking engine and their AI concierge solution, Engage. From voice-assisted reservations to the power of Google Tag Manager, Josh unpacks how simplifying the guest's path to purchase—and enabling end-to-end journey tracking without data gaps—is helping hotels dramatically improve conversion and loyalty, while also optimizing marketing performance and user experience more effectively.After 10 years in hotel operations at branded and independent hotels in Washington, D.C., Josh Graham transitioned to technology at TravelClick. Over 13 years, he held a number of senior sales, marketing, and go-to-market roles, working with CRS, Business Intelligence, and e-commerce/digital marketing. In his final role, he served as Regional VP for their guest management/CRM product.Following TravelClick's acquisition by Amadeus in 2018, Josh joined Revenue Analytics in 2020 to help launch their RMS solution, N2Pricing. After roles at Salesforce in their Travel and Hospitality unit and FLYR for Hospitality, Josh found his home at Cloudbeds. As Head of Market Development for North America, he drives market awareness and introduces Cloudbeds to new hotelier segments.About Josh

As business and bleisure travel rise, how can extended stay brands capture more direct bookings?In this episode of dojo.live, we explore how business travel is evolving and what that means for the future of extended stay. J.R. Dembiec, Brand President at Reside, shares his journey in hospitality and unpacks how Reside is redefining the space through innovation, flexibility, and partnerships like their recent alignment with Wyndham. We dive into the shifting behaviors of corporate travelers, the rise of “bleisure,” and what travel managers really want in a post-pandemic world. JR also breaks down how Reside's 3Sixty platform addresses booking complexities and personalization at scale, why ADR doesn't tell the whole story, and where tech like AI and automation are truly making an impact. Whether you're a hotelier, housing provider, or travel buyer, this episode is full of insights you can act on today.J.R. Dembiec joined Reside in 2018 and now serves as Brand President. With over 30 years of legal and business experience, he drives strategic growth through partnerships across the hospitality and travel sectors. He also oversees legal functions including governance, compliance, M&A, and risk management.Prior to Reside, J.R. led BridgeStreet Global Hospitality as Managing Director, overseeing operations across the Americas. He has also held senior roles at Realogy, Cendant, and Century 21, and began his career with Borg-Warner Protective Services. He holds a B.S. from James Madison University and a J.D. from Seton Hall University, and is admitted to practice in New Jersey and Washington, D.C.About J.R. Dembiec

The Power Behind the Page: How Booking Engines Are Shaping the Future of Hotel RevenueMay 6th, 2025, 10:00 am PT / Category: InterviewsFrom GenAI to GDS, how can hotels use technology to control their storefront, optimize distribution, and boost direct bookings?In this episode of dojo.live, we explore the future of hotel booking with Mark Lewis-Brown, CEO & President of Zucchetti North America. Mark shares how AI, smarter customization, and seamless channel management are helping hotels take control of their digital storefronts. From dynamic booking engines to simplified distribution, learn what it takes to stand out, drive direct bookings, and deliver a consistent guest experience across every touchpoint.Mark Lewis-Brown is an industry veteran with more than 35 years of experience. At Zucchetti North America, Mark is responsible for overseeing and implementing the commercial and strategic aspects of Zucchetti's expansion into the North American market. Mark is also involved in key decision-making regarding Zucchetti's global strategies and in the positioning of the North American branch within the larger organization.Mark began his hospitality career as an owner and operator of boutique properties across the U.S. Over the past 24 years, he has held leadership roles at several top hotel technology companies. His combined experience on both the hotel and vendor sides gives him a rare, well-rounded perspective on the industry—past and present—making him an ideal leader for Zucchetti North America.

What do short-term rental owners need to know about direct booking and how is it shaping the future of travel tech?Eric Goldreyer is an established 25+ year leader in travel and hospitality. He is the CEO and owner of Savvy (previously bnbfinder) – the book direct marketplace for professionally run vacation rentals, bed and breakfasts, inns, and boutique hotels – without service fees.Previously, Eric co-founded TurnKey Vacation Rentals, which became North America's second largest property management company, acquired by Vacasa in 2021. In 1995, he founded Bedandbreakfast.com, growing it into the world's largest online B&B directory, acquired by HomeAway (now VRBO) in 2010.

What does it take to deliver guest-obsessed hospitality in a digital-first world? In this episode of dojo.live, we explore the future of hospitality with Eric Lutz, CEO and Co-Founder of olive. Eric shares what it truly means to be guest-obsessed in today's digital-first world. From actionable insights to smart automation, we unpack how AI is transforming the guest journey, increasing direct bookings, and building lasting loyalty. You'll also hear about Eric's path from hotelier to tech founder—and why putting guests first starts with smarter, more intuitive technology.Eric Lutz is the CEO and Co-Founder of olive, the industry's first AI-powered Booking Engine redefining the hotel booking experience. He began his career as a Night Auditor in Beverly Hills and most recently led the hotel division at a Los Angeles-based private equity firm. Frustrated by the limitations of current hotel tech, Eric founded olive to bring modern design, intelligence, and personalization to the digital guest journey. Today, olive powers industry-leading direct channel performance for leading independent hotels. A former hotelier with deep operational roots, Eric brings a guest-first lens and bold product vision to an industry long overdue for reinvention.

The direct booking equation: How do personalization and loyalty combine to maximize hotel profitability?Phelim Pekaar is the founder and CEO of P3 Hotel Software, a leading provider of online booking engines and guest-facing technology solutions for the hospitality industry. Since founding P3 in 2000, Phelim has grown the company into a global enterprise employing over 40 people and serving hotels worldwide. With extensive experience in software development and project management, he brings a hands-on leadership approach focused on innovation and delivering high-end solutions.Under his guidance, P3 has built its reputation on providing value for money while helping clients maximize their online revenues through strong, lasting partnerships. His passion for continuous learning and innovation drives the company's ongoing success in the digital hospitality space.

What does the next generation of business booking engines look like, and how are they solving for speed, spend, and personalization in Asia's travel market?Varun Sarda brings over a decade of experience in the travel industry, having navigated its many highs and lows. From co-founding an OTA and staying profitable through turbulent times, to launching India's first free flight cancellation platform and one of the country's most advanced holiday booking engines, his journey has been driven by a passion for innovation.Today, as Co-Founder of Velocity.travel, Varun is focused on reimagining business travel—building intelligent, personalized booking solutions designed for speed, scale, and the unique needs of the Asian enterprise market.Curious how Velocity.travel is reshaping the future of business travel? Read more about their recent $10M funding round and vision for intelligent booking.

¿Qué estrategias implementa tu hotel para aumentar los ingresos y mejorar la experiencia del huésped?Areli Moran se unió a Sabre Hospitality en 2017 y actualmente lidera el equipo de ventas para América Latina y el Caribe como Head of Sales. Con una pasión por desarrollar y mantener relaciones sólidas basadas en la confianza, Areli supervisa las operaciones de ventas en múltiples ubicaciones geográficas, diseñando estrategias efectivas para alcanzar los objetivos establecidos.Con más de 20 años de experiencia en la industria del Turismo, Areli ha desempeñado diversos roles en áreas como Call Center, Distribución, Operación, Comercio Electrónico, Time Share y Ventas Internacionales. Su trayectoria profesional está respaldada por una maestría en Mercadotecnia de la prestigiosa EGADE Business School del Tecnológico de Monterrey.

Is the all-in-one vs. hub-and-spoke debate holding hospitality back? Exploring a new way forward for PMS technology.After 10 years in hotel operations at branded and independent hotels in Washington, D.C., Josh Graham transitioned to technology at TravelClick. Over 13 years, he held a number of senior sales, marketing, and go-to-market roles, working with CRS, Business Intelligence, and e-commerce/digital marketing. In his final role, he served as Regional VP for their guest management/CRM product.Following TravelClick's acquisition by Amadeus in 2018, Josh joined Revenue Analytics in 2020 to help launch their RMS solution, N2Pricing. After roles at Salesforce in their Travel and Hospitality unit and FLYR for Hospitality, Josh found his home at Cloudbeds. As Head of Market Development for North America, he drives market awareness and introduces Cloudbeds to new hotelier segments.

How can holiday parks and hotels learn from each other's operational strategies to boost efficiency, guest satisfaction, and revenue performance?Siggi Schrot is the Vice President of Sales for the Europe, Middle East, and Africa (EMEA) region at RMS. With extensive experience in hospitality software and a passion for the industry, he collaborates closely with partners across EMEA to drive adoption of the RMS platform and expand its markets presence.

How can hospitality businesses bridge the 'Aspiration-Reality Gap' to unlock Revenue per Available Guest (RevPAG) and drive profitability beyond room revenue?Terrie O'Hanlon serves as Chief Marketing Officer and is responsible for strategies and programs to support global revenue growth, brand awareness and market leadership for Agilysys. Terrie is a technology marketing veteran having served as Chief Marketing Officer for publicly traded, venture backed and privately held companies in both established and emerging markets across a variety of sectors including enterprise SaaS applications, supply chain, financial ecommerce, retail, healthcare, payments, business intelligence and cybersecurity.

While the PMS is the heart of your tech, it works even better when connected to the rest of the ecosystem, enabling experiences with data.Jeff Bzdawka, a C-Suite Executive with 30+ years in hospitality technology, excels in innovation, team scaling, and organizational transformation. His leadership roles include President of Hapi, CEO at Knowland, SVP at Hyatt Hotels, and COO of TravelClick, with board positions at Evention and BirchStreet Systems. Additionally, Jeff is currently on AHLA's HTNG T100 Leadership Team and was recently inducted into HFTP's International Technology Hall of Fame.Having experienced both the brand side and the technology side of the industry, Jeff shares in this dojo.live episode how he's seen PMS systems evolve, how we can better leverage PMS data to create memorable guest experiences, and why he believes data is both the differentiator and the enabler in hospitality.

How can the right PMS technology reduce training time, improve efficiency, and ease hotel operations?Charlie Green was a founding member of the leadership team at SkyTouch Technology. He recently celebrated his 35th year in hospitality with 25 of those in the hotel technology arena. He is focused on understanding the needs and challenges that hotel operators experience and bringing innovative solutions to the market.Check out the SkyTouch Technology Blog for industry trends and practical tips to help hoteliers grow and sustain their operations.

¿Cómo puede la tecnología transformar la experiencia del huésped y convertirla en el motor del éxito para los hoteles?Irving es un experto en tecnología con más de 12 años de experiencia en el desarrollo de sistemas turísticos. Egresado de Ingeniería en Telemática por la Universidad del Caribe, ha dedicado su carrera a transformar la industria hotelera a través de soluciones innovadoras y eficientes. Bajo su dirección tecnológica, Zavia ERP se ha consolidado como un referente en el mercado hotelero en México, ofreciendo soluciones en la nube que hoy son utilizadas por hoteles en destinos clave como Cancún, Tulum, Playa del Carmen y otras regiones de México y América Latina.

¿Cómo puede la tecnología transformar la experiencia del huésped y convertirla en el motor del éxito para los hoteles?Con Irving Sulub, CTO @ Zavia ERP

How will AI and data-driven strategies shape the future of revenue management in hospitality?Alex Barros is a seasoned expert in revenue management and hospitality technology, with a strong focus on AI-driven decision-making and sustainable profitability. Alex has been working in travel tech playing a key role in shaping innovative solutions that help hotels maximize profits and revenue while enhancing guest experiences. With years of experience in the industry, Alex is passionate about leveraging data, automation, guest experience and predictive analytics to drive smarter pricing and distribution strategies. Alex works with BEONx, Hotelverse and Be Safe.

How can analyzing data at different levels - comp set, country, or class - help revenue managers uncover the full story behind hotel numbers and drive collaboration across departments?Claudia Alvarado is a leading data analytics expert in the hospitality industry, with nearly a decade of experience driving business growth through data-driven insights at STR. As a Senior Analytics Manager for the Financial Performance team, Claudia leverages her expertise in statistical analysis, data visualization and forecasting to inform strategic decisions. A frequent speaker at industry conferences and university lectures, Claudia is also a prolific researcher and author with numerous research projects and publications to her name.

From late check-outs to daytime cabanas - how can hotels turn every touchpoint into a revenue opportunity?Matt Benn is a seasoned expert in digital marketing and hospitality retailing, with a strong background in media and advertising. He has helped numerous hotels optimize their digital strategies to attract more guests, increase conversions, and drive direct bookings. His expertise now centers on innovative retailing approaches that enhance the booking journey, creating seamless experiences that maximize revenue and guest engagement.

How can Causal AI help hotels optimize pricing and promotions?Nikhil ShahHead of Data Science / LinkedInNikhil is a mathematician, AI researcher, and entrepreneur who heads Data Science at Cloudbeds. He studied Mathematics at Cambridge and Computational Optimization for his doctorate at Imperial College, spinning out Hotel Cloud (hospitality tech for revenue management) and S-Cube (energy tech for optimizing high-stakes drilling decisions). He has numerous published papers and two granted U.S. patents through the successful commercialization of his algorithms.Josh GrahamHead of Market Development / LinkedInAfter 10 years in hotel operations at branded and independent hotels in Washington, D.C., Josh transitioned to technology at TravelClick. Over 13 years, he held a number of senior sales, marketing, and go-to-market roles, working with CRS, Business Intelligence, and e-commerce/digital marketing. In his final role, he served as Regional VP for their guest management/CRM product.Following TravelClick's acquisition by Amadeus in 2018, Josh joined Revenue Analytics in 2020 to help launch their RMS solution, N2Pricing. After roles at Salesforce in their Travel and Hospitality unit and FLYR for Hospitality, Josh found his home at Cloudbeds. As Head of Market Development for North America, he drives market awareness and introduces Cloudbeds to new hotelier segments.

The core principles of Revenue Management haven't changed, but the needs of modern Revenue Management teams certainly have. How does our technology need to evolve in order to keep up and adequately support them?Tess McGoldrick is the Senior Vice President for the Travel & Hospitality vertical at Revenue Analytics. In this role, she leads cross-functional teams to develop high-impact products that provide revenue growth for her customers. Having started her career at Revenue Analytics, Tess developed an expertise in Revenue Management from the best in the business.Tess' experience includes ensuring client satisfaction is achieved with all product implementations, from business process improvements to forecast predictions to actionable pricing recommendations. She drives the vision for the following products: N2Pricing (Hospitality), FareVantage (Passenger Rail), and SeniorPricing (Senior Assisted Living), as well as the implementation & ongoing customer success for these customers. Prior to joining Revenue Analytics, Tess graduated from the Goizueta Business School at Emory University with a BBA concentration in Strategy & Management Consulting and Accounting.

How can hotels shift from reactive RFP management to proactive revenue capture with automation and instant booking?As a hospitality veteran with more than three decades of experience in hotel operations, sales and revenue management, Kristi White has a pulse on the needs of the meetings and events business. She brings a wealth of knowledge and experience to her role as Vice President of Reporting, Data and Analytics at Groups360, including expertise in hotel sales, marketing, revenue management and electronic distribution. White has advised hundreds of hotels around the world on their business strategy, improving hotel performance and overall profitability.As a recognized guru in her field, she is a published expert in Hospitality and a frequent speaker on group sales, revenue management, and distribution at industry conferences and hospitality schools. She was a founding member of the Board of Directors for the HSMAI Revenue Management Special Interest Group. Currently, she serves on the HSMAI Sales Advisory Board.

How is AI-powered data engagement, driven by GPT and LLMs, transforming revenue management from a technical skill into a universal language?A seasoned business and technology visionary, Alan Young is the VP, Hospitality Strategy for Infor. He is recognized for his provocative insight into how emerging technology impacts industries and how leaders can better connect with their customers and employees for sustained growth. Alan also sits on several hotel and travel technology advisory boards and is known for his ability to turn difficult concepts into easy-to-understand ideas that drive meaningful outcomes and actions.He is a respected thought-leader, battle-tested consultant, mentor, and sought-after keynote speaker on the topics of business strategy, growth, transformation, and innovation. Alan focuses on increasing business awareness and believes that everything hinges on the power of communication and effective storytelling.

How is RMS innovation redefining guest experiences, ancillary revenue, and AI-driven decision-making?Olga Tolle-Rodrigues leads global partnership development for IDeaS. She has a track record of serving organizations and deploying technologies and initiatives internationally through global alliances and channels. She is passionate about delivering business growth through a superior customer and partner experience and adoption as well as financial management and analysis that supports decision-making in fast-paced and innovative environments.Download IDeaS “5 Predictions That Will Shape Hospitality in 2025” Whitepaper Here.

In this "Behind the Booth at GBTA 2024" segment, travel industry expert Todd Arthur, Senior Vice President, North America Agency, Americas Delivery and Global Corporate Solutions at Sabre Corporation, discusses: The basics of New Distribution Capability (NDC) and its revolutionary impact on content distribution in the airline industry, enabling more personalized and efficient travel options. Sabre's leadership in the NDC journey, with over 20 airlines already NDC-enabled and plans to expand to 35 airlines by the end of 2024. This enablement enhances booking experiences and servicing, which is crucial in corporate travel where ticket changes are frequent. The significance of partnerships, such as Sabre's collaboration with Google, to leverage AI and machine learning. This collaboration aims to transform the travel ecosystem by using data more effectively to improve user experiences and operational efficiencies.

In this dojo.live episode, hospitality experts Scott Pusillo, Josh Graham, and Shridhar Padmanabhan help hospitality organizations adapt for the future with the latest solutions, actionable advice, and inspirational stories from The Hospitality Show 2024, discussing: Defining and driving ‘impact' and ‘innovation' in hospitality Game-changing tech trends and innovations shaping the industry Predictions for the future of hospitality technology Building stability and resilience in hospitality organizations VP & Head of Sales & Account Management – North America @ Sabre Corporation Personal LinkedIn: https://www.linkedin.com/in/scottpusillo/Company LinkedIn: www.linkedin.com/showcase/sabre-hospitality/Company URL: www.sabrehospitality.com/ Scott Pusillo, CRME, spent more than 18 years in the hospitality industry, including senior leadership roles in revenue management, distribution, and sales with leading global hotel brands. Scott currently leads the North America sales & account management teams at Sabre Hospitality. He lends his industry experience to help deliver the next generation of hospitality technology solutions to a hotelier community excited to step into the next decade of revenue and distribution. Head of Market Development, North America @ Cloubeds Personal LinkedIn: https://www.linkedin.com/in/grahamjosh/Company LinkedIn: https://www.linkedin.com/company/cloudbeds/Company URL: https://www.cloudbeds.com/ After taking a gamble on a hotel job (literally, it was at a casino), Josh Graham spent 10 years in hotel operations at branded and independent hotels in Washington, DC, before transitioning to hospitality technology at TravelClick. Over 13 years, he held a number of senior sales, marketing, and go-to-market roles, working with CRS, Business Intelligence, and e-commerce/digital marketing. In his final role, he served as Regional VP for their guest management/CRM product. Following TravelClick's acquisition by Amadeus in 2018, Josh joined Revenue Analytics in 2020 to help launch their RMS solution, N2Pricing. After roles at Salesforce in their Travel and Hospitality unit, and FLYR for Hospitality, Josh found his home at Cloudbeds. As Head of Market Development for North America, he drives market awareness and introduces Cloudbeds to new hotelier segments. When not on the road, Josh lives in the DC suburbs and clings to the notion that he is still punk AF while always having antacids and ibuprofen handy to offset spicy food and working out. He enjoys live music and attempts to stay relevant by taking his kids to concerts, despite occasionally questionable musical choices. SME in Travel @ Encora Inc. [LinkedIn] Shridhar is known for his empathetic approach and close partnerships with clients and stakeholders, effectively solving complex problems at scale. His strong background in sales and business development within the Travel & Hospitality sector enables him to drive innovation and achieve strategic outcomes. This extensive experience also makes him an excellent co-host, capable of asking solid questions and fostering engaging discussions. Scott PusilloJosh GrahamShridhar Padmanabhan

Callum McPherson reveals how AI is ushering in the next generation of hotel guidebooks, providing tailored and localized experiences. Callum is the founder and CEO of Obvlo, an AI platform used by hotel and travel brands like Virgin Hotels to produce, maintain and personalize local area content for any destination on Earth. An avid traveller, following university Callum spent 4 months driving overland from Scotland to South Africa before crewing a yacht across the Atlantic. This passion took him into hotels, initially working as the night manager for what was at the time the 3rd highest-rated luxury hotel on TripAdvisor in Europe. The last decade has seen Callum following another passion into the technology world, first in fintech using bank data for credit risk and identity and now applying data to personalisation and travel. Travel is one of the last major sectors of the economy to be disrupted by data in the way that finance and banking has been.

With the rising desire for authentic cultural experiences, how is technology evolving to enrich both travel and artisan livelihoods? Rana Saad is an entrepreneur and innovator connecting cultures through technology. Rana Saad is the founder of Tuzmo – a startup that helps travelers and tourists find authentic, local artisans. He is a former Presidential Innovation Fellow at the White House. Prior to that, in his role as the North America Digital Innovation Lead at Accenture, he helped some of the largest corporations and organizations innovate like startups and at startup speed. Previously he founded a global technology services company spanning four countries, that exited with a listing on the Copenhagen Stock Exchange. He advises many early stage companies and has built digital innovation labs and programs at multiple organizations.

How Bodhi has pioneered a new business category that manages all aspects of technology in common areas, guest rooms, and residences. Will Gilbert, originally from Fort Lauderdale, Florida, began his career in the tech industry at the age of 14, starting as a network engineer for an internet provider. Although he left college before completing his computer engineering degree, he leveraged his IT skills to become the co-founder and partner of several companies, employing more than 100 professionals in three different countries. Fast forward 25 years, he and his Co-Founders are focused on their software company, Bodhi. Drawing from their two decades in custom hardware and control system integration, Bodhi offers a much-needed manufacturer-independent approach across various sectors, notably hospitality. As a pilot with two jet type ratings, a member of the Airplane Owner and Pilots Association, and vice-chair of the City of Fort Lauderdale Aviation Advisory Board, he is deeply passionate about the aviation industry and frequently flies with friends and colleagues. Additionally, Will is a golf fanatic and loves to travel.

From automation to instant booking - what tools are transforming the group travel experience for suppliers? Oral Muir Oral Muir is the Vice President for Partnerships, Experiences, and Distribution at Hilton Worldwide. In this role he has global responsibility for new enterprise partnerships, in-destination travel experiences and adventure offerings ranging from city tours to glamping and safaris. Prior to joining Hilton, Oral most recently served as Global Vice President for Groups, Meetings, and Events strategy at Marriott International. Prior to that Oral served as Marriott's Vice President and Global Brand Leader for the Autograph Collection independent luxury and lifestyle hotel portfolio, and as Global Vice President for Cross-Channel Distribution Strategy. Oral is a member of the Board of Directors for Groups360 software and a member of the Board of Directors for the Executive Leadership Council. Oral holds a Master's in Business Administration from the Johns Hopkins Carey Business School and a Bachelor of Arts in Political Science from the State University of New York at Stony Brook. Tim Flors With a highly successful career in the hospitality industry that spans over two decades, Tim Flors has served as Senior Vice President and Chief Customer Officer for Groups360 for over 10 years, since it was founded in 2014. In this critical leadership role, he is responsible for overseeing all sales and customer-facing operations for the company, including its proprietary GroupSync online marketplace that empowers both planners and hoteliers to make more precise decisions and reduce inefficiencies in group transactions. Designed to simplify and transform the way meetings are booked, the solution uses proprietary matching algorithms to save meeting planners time and money in sourcing hotel venues for group events. Before joining Groups360, Flors served as a Global Account Executive at Marriott International. Prior to that, he spent over seven years with Gaylord Hotels, most recently as Director of National Sales. During his tenure there, he held several sales leadership positions at Gaylord Palms Resort and Convention Center near Orlando, including Executive Sales Manager and later National Sales Manager. Previous roles included Sales Manager at Radisson Hotel Opryland and Regional Sales Director for Baymont Inn & Suites, when he began his career. Flors holds a degree in Hospitality Management from the University of Florida, as well as dual MBAs from Cornell University and Queens University.

Now that the guest is here, are hotels ready to deliver an exceptional stay? Gregg Hopkins, Founder and President of Get Hoppy Consulting, has nearly 40 years of international experience as a hospitality and travel industry professional and is known as a subject matter expert on strategic business planning, travel and hospitality technology, guest and customer loyalty, business growth development, strategic marketing frameworks, and sales strategy. His professional career is highlighted with executive roles as CEO of PROVision Partners, VP of Strategic Marketing for Quore; Chief Sales and Marketing Officer for Intelity; VP of Global Marketing for Newmarket International & Amadeus Hospitality; Founder, President, and CEO of Libra OnDemand; VP of Technology and Distribution for Palmer Hospitality Group; VP of Karyon Distribution Services for SoftBrands Hospitality; and Chief Business Officer of MAI Systems. He has served or currently serves, as a committee member of select organizations and industry associations including the MPI Foundation Global Board of Trustees, the HFTP Executive HITEC Vendor Council, the Rosen College of Hospitality Management, the HTF Content Council, and a member of various Board of Advisors for hospitality technology organizations. In addition to serving as an industry-leading consultant, Hopkins is a published contributor to the hospitality trades, and a participant in industry webinars, roundtables, and podcasts.

How can automation, forecasting, and AI revolutionize your property's efficiency, from budgeting to guest loyalty? Jill Wilder is the President of Aptech, a leading provider of enterprise accounting, business intelligence, and budgeting and forecasting solutions for the hospitality industry. She has worked in the hospitality industry for more than 40 years, 38 of which have been with Aptech. Wilder manages all day-to-day development functions, as well as the financial, administrative and customer support teams. She, as well as the Aptech team, is known for her high attention to detail and the priority she places on customer relationships. During her tenure, Wilder created Aptech's customer support department and doubled its size, and she helped create the company's training certifications and implementation programs. Prior to joining Aptech, Wilder was on the accounting team at the Longue Vue Club where she supervised financial reporting for the Pittsburgh-based country club. Wilder is active with Hotel Financial and Technology Professionals' (HFTP) Pittsburgh Chapter, where she has been instrumental in helping build its membership development and program departments. Wilder has a B.S. in Business Administration with a concentration in Management and Accounting from Robert Morris College and resides in the Pittsburgh area.

Why does detailed accounting matter for hotels, and how can innovative hotel accounting software benefit your business? Jon Harden joined M3 in 2017 and has 29 years of experience in the software and services industry. Jon's background in technology sales includes banking and finance, custom software development, and hospitality technology. In his current role, Jon is the Sales Manager of the M3 CoreSelect™ sales team and covers the Mid-U.S. as a sales territory. Jon promotes CoreSelect™, M3's latest accounting software, specifically designed for customers with smaller portfolios seeking a customized and elevated accounting solution. Jon takes pride in his emphasis on proactive customer growth and satisfaction, embodying M3's commitment to delivering tailored solutions.

How can hotels create personalized guest experiences from the moment of inspiration to pre-arrival? Gregg Hopkins, Founder and President of Get Hoppy Consulting, has nearly 40 years of international experience as a hospitality and travel industry professional and is known as a subject matter expert on strategic business planning, travel and hospitality technology, guest and customer loyalty, business growth development, strategic marketing frameworks, and sales strategy. His professional career is highlighted with executive roles as CEO of PROVision Partners, VP of Strategic Marketing for Quore; Chief Sales and Marketing Officer for Intelity; VP of Global Marketing for Newmarket International & Amadeus Hospitality; Founder, President, and CEO of Libra OnDemand; VP of Technology and Distribution for Palmer Hospitality Group; VP of Karyon Distribution Services for SoftBrands Hospitality; and Chief Business Officer of MAI Systems. He has served or currently serves, as a committee member of select organizations and industry associations including the MPI Foundation Global Board of Trustees, the HFTP Executive HITEC Vendor Council, the Rosen College of Hospitality Management, the HTF Content Council, and a member of various Board of Advisors for hospitality technology organizations. In addition to serving as an industry-leading consultant, Hopkins is a published contributor to the hospitality trades, and a participant in industry webinars, roundtables, and podcasts.

How is climate change reshaping the travel industry and what does it mean for the future of global tourism? Marcus Räder is co-founder and CEO of Hostaway, the leading all-in-one vacation rental management software. Originally from Finland, Marcus has lived in many countries around the world including Sweden, Poland, and The Netherlands before settling in Canada. It was this passion for travel, real estate and his dedication to learning about the vacation rental ecosystem that enabled the creation of Hostaway. The company quickly grew thanks to the deep technological expertise of its founders, with over a decade of tech start-up success between them. Hostaway gives property managers all the tools needed to compete with hotels and other vacation rentals, including sales channel management, dynamic pricing and hospitality services. It now boasts preferred partnerships with Airbnb, Vrbo and Booking.com, in addition to a marketplace of over 100 integrated software partners. With Marcus at the helm, Hostaway has quickly become one of the leading PMS and Channel Management solutions in the market, growing revenue by 175% in 2023 year-on-year. In May 2023, Hostaway received a $162 million growth investment from growth equity firm PSG to accelerate innovation, enhance its platform and expand its offering through acquisitions.

From conferences to weddings, how can event planners make smarter, faster decisions? Jason Bond Jason Bond is the Executive Vice President of Enterprise Event Solutions at Prestige Global Meeting Source. With over 25 years of experience in the event agency industry, Jason has consistently been at the forefront of founding, growing, and leading event agencies. His passion lies in delivering client-focused, value-driven solutions to a global clientele. At Prestige, Jason oversees comprehensive Enterprise Event Solutions for Meetings & Events (M&E) clients. His team works closely with clients to identify opportunities for business improvement and growth within their event operations. They provide value by delivering insights, conducting analysis, and offering tailored solutions that help enhance the efficiency and effectiveness of clients' event-related businesses. The services provided by Jason's team include centralized enterprise hotel and event vendor sourcing programs, logistics planning and management, event technology solutions such as housing/registration systems, mobile apps, and virtual/hybrid event technology. They also handle group air travel, provide customized reporting, offer full-service housing and registration management, and design and implement enterprise event onboarding and integration plans. Additionally, the team provides consulting on preferred supplier programs, creative services, and experience design tailored to each client's needs. Tim Flors With a highly successful career in the hospitality industry that spans over two decades, Tim Flors has served as Senior Vice President and Chief Customer Officer for Groups360 for over 10 years, since it was founded in 2014. In this critical leadership role, he is responsible for overseeing all sales and customer-facing operations for the company, including its proprietary GroupSync online marketplace that empowers both planners and hoteliers to make more precise decisions and reduce inefficiencies in group transactions. Designed to simplify and transform the way meetings are booked, the solution uses proprietary matching algorithms to save meeting planners time and money in sourcing hotel venues for group events. Before joining Groups360, Flors served as a Global Account Executive at Marriott International. Prior to that, he spent over seven years with Gaylord Hotels, most recently as Director of National Sales. During his tenure there, he held several sales leadership positions at Gaylord Palms Resort and Convention Center near Orlando, including Executive Sales Manager and later National Sales Manager. Previous roles included Sales Manager at Radisson Hotel Opryland and Regional Sales Director for Baymont Inn & Suites, when he began his career. Flors holds a degree in Hospitality Management from the University of Florida, as well as dual MBAs from Cornell University and Queens University.

On this dojo.live show we will be talking about "How can loyalty and rewards and recognition companies add travel capabilities to their points programs without building a custom solution?" with Nowell Outlaw, CEO @ Switchfly. You can check out all the shows here: www.dojo.live/interviews/ #technology #culture #innovation #dojolive #Travel #Loyalty

In this series we are speaking about how a variety of companies in the Travel & Hospitality industry have embraced the use of AI technologies in both their internal operations and in the creation of their products. In the second episode, hospitality expert David Chestler and Data and Analytics expert Nagaraj Sastry are discussing:  Why the Hospitality Industry is or is not yet positioned to embrace secure data sharing The seeming juxtaposition of wanting to lock down data vs. the crucial need to access relevant, accurate, and diverse data for training AI models How the willingness to and ability for organizations to data share across disparate systems enables the minimization of spend, maximization of revenue, and enhancement of the guest experience This interview is part of the series “The Hospitality Advantage: Real Stories of AI in Action” This is Segment 2.

Workforce travel is evolving: Discover innovative solutions reshaping the mobilization of workforce crews. Trevor's vision and strategy guides the dynamic growth of LodgeLink, a Black Diamond Group business. Under his leadership, LodgeLink merges a deep understanding of remote workforce accommodation and transportation solutions and the technology needed to help serve a growing number of customers who manage workforce travel. Before launching LodgeLink, Trevor co-founded and launched several successful companies in the workforce accommodation, energy services, construction, and modular space solutions industries operating in Canada, the United States, and Australia.

How can companies gain a competitive advantage by seeing how competitors grow, retain & engage with their users? Idan Vakrat is a seasoned product and tech leader who oversees Watchful strategy and delivery of products, including engineering, product management, design, and analytics. Before joining Watchful, he was a Group Product Manager at Google, where he led the product efforts for Waze. Earlier in his career, Idan was head of products at Outbrain (NASDAQ:OB). Idan is an 8200 elite unit alumni. He holds Physics degrees from the Technion (with highest honors) and a Master of Business Administration from Tel-Aviv Recanati business school.

All you need to know in order to traverse AI implementation, including who is responsible for the implementation of AI technology within an organization, how to determine which AI technologies to implement and where, how to "sell" AI within an organization and as a B2B solution and the importance of tracking KPIs and iteration for future road mapping. David Chestler - President, ProVision Partners International [Linkedin Link] David Chestler is recognized as an icon of the global hospitality and travel industry, having forged a successful career in hotel technology that spans over three decades. He currently serves as President of ProVision Partners International, Inc, a hotel and travel consultancy and marketing firm that he co-founded in 2019. Since beginning his career in hospitality in 1989 with Utell International, Chestler has held leadership roles with some of the industry's most prominent organizations, where he consistently delivered global scale and growth by developing high performance teams focused on complex technology solutions. Sally Kelly - SVP Advisory Services, ProVision Partners International [Linkedin Link] Sally has 15 years of experience and expertise in the development and execution of strategic communications, consulting, product development and deployment for the hospitality and travel industry. Prior to joining ProVision Partners, she held a leadership role at KPMG, and spent six years working with the Amadeus IT Group. She also served in a strategy and consulting role for Accenture, a global professional services company, before opening her own consulting firm in 2020. Martin Chevalley - CEO & Co-founder, InnSpire [Linkedin Link] Martin Chevalley serves as CEO of InnSpire – the Digital Guest Journey, a global hotel technology company he co-founded in 2012 that is dedicated to developing and delivering hospitality-specific technology systems and integrated solutions for streamlining the guest journey and creating maximum efficiency for hotel operations. With a comprehensive suite of intelligent solutions, InnSpire helps hotels around the world to sell more, entertain better, analyze data and optimize results, with a prestigious clientele that includes such brands as Hilton Grand Vacations, Virgin Hotels, LVMH Cheval Blanc, LUX Hotels and many others. In addition to his role at InnSpire, Chevalley is a global business catalyst with over 10 years of experience in successfully conceptualizing, launching and commercializing electronics and software-oriented brands, products and companies in multiple business sectors worldwide. He holds a Master's in Business Administration from Stockholm University‘s School of Business, as well as Harvard University. Jorge Hernandez - Principal ML Research Engineer @ Encora [Linkedin Link] Jorge Hernandez is a Principal ML Research Engineer at Encora with over 23 years of experience in software. He has led cross functional, distributed teams as both Tech Lead and CTO to deliver solutions in projects for millions of users across local and federal governments, academia and industry. As an ML Research Engineer, he led clients' machine learning teams in delivering SOTA results in data and text extraction from scanned documents, using a novel machine learning algorithm developed in-house, which allows Low Shot and Zero Shot training without sacrificing accuracy or recall, as well as facilitating transparency in the trained models. Jorge's research interests include Deep Learning, Quantum Computing, Quantum Machine Learning and Fair, Safe and Transparent AI, as well as the applications of both standard and Quantum Machine Learning to Genomics, Proteomics, Synthetic Biology and Materials Science. His other interests include classical music, neuroscience, philosophy of science, physics and role-playing games. Jorge majored in Computer Science at the Faculty of Sciences of the National Autonomous University of Mexico.

What strategies can you employ for post-implementation, including gaining valuable customer feedback and making informed decisions on road mapping and potential pivots in the AI strategy? President, ProVision Partners International [Linkedin Link] David Chestler is recognized as an icon of the global hospitality and travel industry, having forged a successful career in hotel technology that spans over three decades. He currently serves as President of ProVision Partners International, Inc, a hotel and travel consultancy and marketing firm that he co-founded in 2019. Since beginning his career in hospitality in 1989 with Utell International, Chestler has held leadership roles with some of the industry's most prominent organizations, where he consistently delivered global scale and growth by developing high performance teams focused on complex technology solutions. Principal ML Research Engineer @ Encora [Linkedin Link] Jorge Hernandez is a Principal ML Research Engineer with over 23 years of experience in software. He has led cross functional, distributed teams as both Tech Lead and CTO to deliver solutions in projects for millions of users across local and federal governments, academia and industry. As an ML Research Engineer, he led clients' machine learning teams in delivering SOTA results in data and text extraction from scanned documents, using a novel machine learning algorithm developed in-house, which allows Low Shot and Zero Shot training without sacrificing accuracy or recall, as well as facilitating transparency in the trained models. Jorge's research interests include Deep Learning, Quantum Computing, Quantum Machine Learning and Fair, Safe and Transparent AI, as well as the applications of both standard and Quantum Machine Learning to Genomics, Proteomics, Synthetic Biology and Materials Science. His other interests include classical music, neuroscience, philosophy of science, physics and role-playing games. Jorge majored in Computer Science at the Faculty of Sciences of the National Autonomous University of Mexico. David ChestlerJorge Hernandez

How can authentic cultural experiences like artisan workshops redefine and enrich travel? Rana Saad is an entrepreneur and innovator connecting cultures through technology. Rana Saad is the founder of Tuzmo – a startup that helps travelers and tourists find authentic, local artisans. He is a former Presidential Innovation Fellow at the White House. Prior to that, in his role as the North America Digital Innovation Lead at Accenture, he helped some of the largest corporations and organizations innovate like startups and at startup speed. Previously he founded a global technology services company spanning four countries, that exited with a listing on the Copenhagen Stock Exchange. He advises many early stage companies and has built digital innovation labs and programs at multiple organizations.

How can organizations improve their app usage, entitlements, and spending? Andrej Safundzic is the visionary CEO and Co-founder of Lumos, the game-changing access management platform that has transformed the software spend landscape. Under his leadership, Lumos has pioneered innovative solutions for businesses, automating access requests, enforcing least privilege, and streamlining user access reviews. With Lumos, organizations gain invaluable insights into app usage, entitlements, and spending, all in one powerful platform.In addition to his notable accomplishments in the tech industry, Andrej is dedicated to using technology for the public good, striving to make the world a more loving, enthusiastic, and just place. He co-founded two social enterprises in East Africa, with Starthub Africa still flourishing and providing employment opportunities to 30 individuals. Andrej's innovative spirit and commitment to positive change have cemented his status as one of the World's 50 Most Influential People Revolutionizing Government by Apolitical, and he continues to inspire and drive Lumos to new heights, while also advocating for SaaS solutions that support IT infrastructure and drive efficiency in organizations worldwide.

After the worthwhile process of empathizing, defining the problem, ideating, and prototyping it's time to implement your AI solution. Should you build or buy? What implementation challenges can you expect and how can you overcome them? What are some real-world examples of AI implementation in the hospitality industry? David Chestler - President, ProVision Partners International [Linkedin Link] David Chestler is recognized as an icon of the global hospitality and travel industry, having forged a successful career in hotel technology that spans over three decades. He currently serves as President of ProVision Partners International, Inc, a hotel and travel consultancy and marketing firm that he co-founded in 2019. Since beginning his career in hospitality in 1989 with Utell International, Chestler has held leadership roles with some of the industry's most prominent organizations, where he consistently delivered global scale and growth by developing high performance teams focused on complex technology solutions. Martin Chevalley - CEO & Co-founder, InnSpire [Linkedin Link] Martin Chevalley serves as CEO of InnSpire – the Digital Guest Journey, a global hotel technology company he co-founded in 2012 that is dedicated to developing and delivering hospitality-specific technology systems and integrated solutions for streamlining the guest journey and creating maximum efficiency for hotel operations. With a comprehensive suite of intelligent solutions, InnSpire helps hotels around the world to sell more, entertain better, analyze data and optimize results, with a prestigious clientele that includes such brands as Hilton Grand Vacations, Virgin Hotels, LVMH Cheval Blanc, LUX Hotels and many others. In addition to his role at InnSpire, Chevalley is a global business catalyst with over 10 years of experience in successfully conceptualizing, launching and commercializing electronics and software-oriented brands, products and companies in multiple business sectors worldwide. He holds a Master's in Business Administration from Stockholm University‘s School of Business, as well as Harvard University.

How are developers weaving genAI models into their business workflows? Viren is the co-founder and co-CTO at enterprise microservices and application orchestration platform Orkes. He is also one of the creators for Netflix Conductor, an open-source microservices and workflow orchestration engine, used by hundreds of enterprises and Fortune 100 companies including Tesla, Oracle, American Express, Cisco, GitHub, and GE. Before founding Orkes, Viren led and managed Firebase engineering at Google. Prior to that he was a VP of engineering at Goldman Sachs, where he led development of distributed systems.

While the travel industry was an early adopter of subscription revenue (shoutout to timeshares!), buying preferences are changing. How can the industry meet travelers where they are in terms of "how to buy"? John Sarver is a seasoned Executive Consultant & Innovation Strategist at Expeed Software and Saaslogic, and has a robust military foundation as a former U.S. Navy Supply Corps Officer. Transitioning from disciplined military service to the dynamic world of startups and corporations, John has mastered the art of operational excellence and strategic growth. John's passion for adventure transcends his professional life. As an avid outdoorsman and a soccer dad, he cherishes family time while continuing to seek challenging adventures, ranging from whitewater trips to summiting the 3rd highest mountain in North America. His global travels with the Navy have enriched his perspective, which he brings to every client engagement. With an infectious enthusiasm for technological innovation, John's mission is to revolutionize how businesses approach automation and analysis, ensuring they thrive in today's fast-paced market.

How can hotels offer their guests incredible travel experiences and activities? Fran is the co-founder of Turneo, the global experience commerce platform. Turneo enables hotels to launch their own experience stores and deliver unforgettable experiences to their guests, in a matter of minutes. With Turneo, travel brands can create and manage their own branded experience stores, and integrate them seamlessly into their existing booking journey. Fran has over 10 years of experience in designing and launching corporate ventures, propositions, and products, as well as developing and executing corporate strategy, M&A, and partnerships. Prior to Turneo, he was the innovation lead at Brussels Airport Company, where he managed external innovation partners and assessed new investment opportunities. Before that, he was the Amsterdam Studio Lead at Market Gravity, working with clients across different industries to create and launch new ventures, products, and services. In his free time, he enjoys skiing, mountaineering, and diving.

How can banks, airlines, and hotels fix their broken loyalty programs in the wake of excess elite status, credit card perks, and outstanding loyalty points? As the Founder & CEO of Odynn, John Taylor Garner is on a mission to revolutionize the loyalty and awards industry by using machine learning to help users earn and redeem their points and miles, without spending more. With over 11 years of experience in fintech, portfolio management, and derivatives trading, he has the skills and insights to create and scale products that deliver value to both businesses and individuals. John founded his first startup, Card Curator, in 2018. After attending the Wharton School, where he double majored in Entrepreneurship & Innovation and Marketing Analytics, he founded Odynn in 2022. Since then, he has built a global team and a suite of products that have been featured in Bloomberg, WIRED, U.S. News & World Report, and more. He is also a Fintech Founder Fellow at On Deck, a community of ambitious entrepreneurs. John is driven by a love for travel, a passion for innovation, and a commitment to customer satisfaction.