Podcasts about Medallia

In this month's podcast, Helen is joined by Jeremy Todd, Head of Research & Insight at Air New Zealand, Trish Roberts, Experience Management Director, and Tom Magill, Associate Director of Ipsos New Zealand.This episode celebrates the success of the Air New Zealand CX programme, delivered by Ipsos with Medallia. At the 2024 Research Association Awards NZ, our exceptional Ipsos team won the 'Most Effective Agency' award among 10 nominations, winning in 7 awards. Alongside Air New Zealand, we jointly received the Gold Award. Tune in to learn about the award and discover the insights from our experience of how the teams collaborated to deliver an impactful CX programme. Air New Zealand, one of the nation's most loved brands, identified Customer Experience as the Number 1 driver of Corporate Reputation. The challenges brought on by COVID-19 grounded airlines, and when the world began to reopen, customer expectations rebounded to pre-COVID levels, while the airline was still rebuilding. Performance scores were not meeting the anticipated standards. The Ipsos team was commissioned to "look under the hood" of the programme at the wealth of data collected, to pinpoint exactly where the business needs to invest to meet and exceed expectations, ensuring the maintenance of their loyal customer base. Our Global data science and analytics team modelled the data to identify the key drivers of the experience and developed a simulator to demonstrate the Return on CX Investment (ROCXI) if changes were implemented. This shifted the research from a retrospective view to a forward-focused, fact-based programme that identified where Experience Design investments were required. Tune in to discover how the team designed an award-winning programme which tuned into stakeholders' needs to reorient the business around the customer once again.#ipsos #airnewzealand #cx #medallia #researchassociationNZ

In this episode of THE PLAYBOOK UNIVERSE, we sit down with legendary CRO Dan Fougere, a pivotal force behind FOUR $1B IPOs. From engineering roots to building elite go-to-market engines, Dan unpacks the battle-tested frameworks that turned great ideas into generational companies. He shares hard-won lessons from PTC, BladeLogic, Medallia, and Datadog—including how to scale a sales org, recruit world-class talent, and align GTM with visionary founders. Whether you're a startup founder, CRO, or early-stage sales leader, this is a masterclass you don't want to miss. Dan also reveals the make-or-break mindset shifts that helped him navigate adversity, imposter syndrome, and the constant pressure of building under extreme constraints.   This episode is packed with insights you simply won't find in any sales playbook.

We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we're going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I'd like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we're going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I'd like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

We are here at Medallia Experience at the Wynn in Las Vegas and seeing some examples of amazing customer experience and employee experience and the latest updates from Medallia. Companies often separate Customer Experience (CX) and Employee Experience (EX) into different silos, but what if the real key to competitiveness and long-term success is in fusing the two together? How can organizations integrate CX and EX to create better customer interactions, drive employee engagement, and unlock real business value? Joining me today is Sasha Fard, Country Lead for Customer Experience Management at Capital One. RESOURCES Capital One: https://www.capitalone.com Medallia: https://www.medallia.com Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

We are here at Medallia Experience at the Wynn in Las Vegas and seeing some examples of amazing customer experience and employee experience and the latest updates from Medallia. Companies often separate Customer Experience (CX) and Employee Experience (EX) into different silos, but what if the real key to competitiveness and long-term success is in fusing the two together? How can organizations integrate CX and EX to create better customer interactions, drive employee engagement, and unlock real business value? Joining me today is Sasha Fard, Country Lead for Customer Experience Management at Capital One. RESOURCES Capital One: https://www.capitalone.com Medallia: https://www.medallia.com Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Most companies react to complaints after the damage is done. The best ones don't just fix issues—they predict and prevent them. In this episode, Stacy Sherman and Sid Banerjee, Medallia's Chief Strategy Officer, explore how AI-driven predictive customer experience helps businesses detect early warning signs, resolve issues before they escalate, and improve CX without waiting for complaints. Learn why traditional metrics fall short, how AI reveals hidden risks, and why automation is reshaping business success. Stop fixing. Start predicting. Because great experiences aren't reactive—they're anticipated. Learn more at Want to dive deeper into the future of CX? Join Stacy Sherman at Medallia Experience '25 to gain cutting-edge CX strategies and connect with industry leaders. Learn more     

Using Artificial Intelligence to Analyze and Activate a Better CX  Shep Hyken interviews Sid Banerjee, Chief Strategy Officer at Medallia, an experience management platform organizations use to provide excellent customer and employee experience. He talks about how modern businesses can capture, analyze, and act on customer feedback using AI-powered tools that turn customer insights into meaningful improvements.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How can companies utilize new technologies like generative AI to improve customer satisfaction?  How can companies use digital and conversational signals to understand customer feedback better?  What role does AI play in analyzing customer data and providing actionable insights?  How can companies effectively activate their customer data to make informed business improvements?  How does AI's cost-effectiveness influence its use in customer experience?  Top Takeaways:    Customer experience data is essential for companies to improve their products and services. By collecting feedback from various sources like surveys, chat, online reviews, social media, and customer interactions, companies can identify what makes customers happy and what they can improve.    While surveys are still important, the advent of social media and other digital platforms provides customers with new ways to provide feedback. Meeting the customers on their chosen platforms helps them gather more data and better understand what customers experience and expect.    AI can analyze data in massive amounts and detect patterns, trends, and opportunities for improvement that might be missed by humans. Using AI is not just about having the latest technology, it is about empowering employees to provide better, quicker, and more personalized service.    Data should be easily accessible, not stuck in department silos. A CX platform brings it all together, organizing and turning it into actionable insights.    Many companies get stuck collecting and analyzing data without taking action and implementing improvements that benefit customers. Activation is critical because it turns data and information into meaningful actions that improve customer experience.     Technology will not replace human interactions, but it will enhance them. Tools like AI will provide frontline employees with real-time access to information and insights that will empower them to help customers more efficiently.    Plus, Shep and Sid discuss what companies and customers can look forward to in the future when transforming CX and businesses with AI. Tune in!   Quote:   "Technology that previously cost hundreds of thousands is now accessible at a fraction of the cost. When you layer new innovative technology, like AI and automation, into the data that customers have given you, you can turbocharge your ability to transform customer experiences."      About:    Sid Banerjee is the Chief Strategy Officer at Medallia. Before his career at Medallia, he was the founder of Clarabridge and served as the Chief XM Strategy Officer at Qualtrics.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

Tony Olivo and Ken Rahn from FlexGen join the conversation to discuss the evolution of energy storage and its role in grid stability. FlexGen has transitioned from a hardware-focused company to a software-first approach, helping utilities and developers optimize energy storage solutions.The discussion covers the challenges of communicating value in a complex industry, the growing importance of batteries in balancing supply and demand, and the future of renewable energy. Tony and Ken share insights into how FlexGen is solving real-world energy problems through advanced software and analytics.About Building Better:Building Better with Brandon Bartneck focuses on the people, products, and companies creating a better tomorrow, often in the transportation and manufacturing sectors. Previously called theFuture of Mobility podcast, the show features real, human conversations exploring what leaders and innovators are doing, why and how they're doing it, and what we can learn from their experiences. Topics include manufacturing, production, assembly, autonomous driving, electric vehicles, hydrogen and fuel cells, leadership, and more.About FlexGen:Based in Durham, N.C., FlexGen is an innovative software and services provider in the global energy storage sector. At the forefront of the energy transition, FlexGen leverages decades of engineering and software expertise to help shape the future of sustainable power both in the United States and globally.FlexGen's HybridOS™ software seamlessly integrates with any hardware vendor and with both traditional and renewable power sources. Their advanced analytics and AI-driven insights enable energy storage owners to effectively deploy diverse power market strategies, enhancing grid stability and increasing economic returns. With 1.5M hours of runtime and 8 GWh of energy storage systems managed with HybridOS™, FlexGen provides field-tested software and services solutions that are trusted by developers, utilities, government agencies, and industrial companies worldwide.Key Takeaways:FlexGen focuses on turning batteries on, keeping them operational, and extending their life.The company has evolved from hardware manufacturing to a software-first approach.Batteries play a crucial role in stabilizing the grid and managing energy supply and demand.Effective communication of value propositions is essential in the energy sector.The energy storage industry is influenced by the growth of electric vehicles and renewable energy sources.FlexGen aims to solve real-world problems in energy management.Understanding the character of energy is vital for effective grid management.The company is open to future opportunities beyond current technologies.Grid stability is affected by the balance of supply and demand.FlexGen's software can help utilities optimize their energy resources.About the Guests:Tony Olivo is the Senior Vice President of Software Engineering at FlexGen. With 17 years of experience in large-scale power conversion and energy storage systems, Tony leads the software development division for FlexGen's products in energy storage control, analytics, and orchestration. He holds a degree in Electrical Engineering from Rensselaer Polytechnic Institute and is the author of seven patents.Ken Rahn is the Vice President of Marketing and Customer Solutions at FlexGen. Based in San Francisco, he brings extensive experience in technology and leadership, with a background in organizational communications and biomaterials. His career began in the U.S. Navy, where he led a team of over 50 Nuclear Electronics Technicians. He has since held roles at NRG Energy, Medallia, and Iterable, navigating multiple pre-IPO to post-IPO transitions. Ken is excited about FlexGen's potential for explosive growth in the energy sector.Links & Resources:Learn more about FlexGen:FlexGen WebsiteAccess insights and downloads:FlexGen ResourcesShow Notes:brandonbartneck.com/buildingbetter/flexgen

Dan Fougere is one of the most successful sales leaders of the last decade. Most recently, Dan was Chief Revenue Officer for Datadog, growing revenues from $60 million to $1BN ARR. Before Datadog, Dan was Head of Global Sales at Medallia where he created the Mediallia sales playbook. In addition, Dan is also a minority owner of the New York Yankees.  In Today's Episode with Dan Fougere:  1. Lessons Scaling Sales to $1BN in ARR at Datadog: What did Datadog not do that Dan wishes they had of done? What did they not do that Dan wishes they had done? What does Dan know about scaling sales to $1BN in ARR that he wishes he had known at the beginning? What stage of the scaling process was hardest? Why? 2. How to Hire the Best Sales Team: What are the top signals of the best sales candidates? How does Dan structure the interview process for new candidates? How does Dan use tasks and take-home assignments to test candidates? What does Dan think of hiring panels? What are the biggest hiring mistakes Dan has made? What did he learn? 3. Discounting, Logos and Deal Reviews: Is discounting always wrong? How should sales leaders use it? How important is the quality of logo in the early days vs revenue in the door? What is the right way to structure deal reviews? What makes good vs great? Is outbound dead in 2024? Advice to founders on outbound?  

Connect to John Gilroy on LinkedIn   https://www.linkedin.com/in/john-gilroy/ Want to listen to other episodes? www.Federaltechpodcast.com Humans can be easily deceived. You look at an iceberg and think that is all you have; the same approach can be applied to federal websites. At first glance, you notice the visual and do not understand how the website may be providing valid information or if this can be done in a timely manner. Those aspects of web design are essential and can be measured easily with well-known tools like heat maps, Google Analytics, and user surveys. Today, we go below the surface of the iceberg. Lee Becker from Medallia helps listeners expand the user interface concept to include the outside and the inside. For example, a superficial understanding of the user interface would serve a citizen in a form. This is one way to interpret Executive Order 14058, “Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government. “ However, when you dig deeper, you will understand that in 2022, 190 million hours were spent on forms at the Department of Homeland Security. Lee Becker shares his experience and shows listeners how to go beyond the screen, dig deeper with the user interface, and improve larger goals like collaboration, security, and transparency. Ep. 190 User Experience: the plow must go deeper.    

Shreesha Ramdas, a successful serial entrepreneur and angel investor, shares his investment approach, which focuses on the individual stories of entrepreneurs rather than just their business ideas. He discusses the changing face of entrepreneurship in India and highlights the significance of community for founders through the story of how Funda, a thriving community of founders, investors, and operators, came to life.In this episode, you'll learn:[2:17] “Silicon Valley—what I call Disneyland for tech—completely transformed my mindset.” - Shreesha Ramdas [5:36] New challenges for Indian entrepreneurs building global solutions[13:36] Founder stories matter[19:30] Funda: Building a strong community where founders can learn from each otherThe nonprofit organization Rajan is passionate about: FundaAbout Shreesha RamdasShreesha Ramdas is a seasoned entrepreneur with a proven track record of launching and scaling products in highly competitive markets. He is the CEO and Founder of Lumber, a workforce management platform tailored for the construction industry. Previously, Shreesha was the CEO and Co-Founder of Strikedeck, a customer success automation company that was acquired by Medallia. Before Strikedeck, he served as GM of the Marketing Cloud at CallidusCloud and Co-Founder of LeadFormix, which was acquired by CallidusCloud. Shreesha also held leadership roles at Yodlee, OuterJoin, Catalytic Software, MW2 Consulting, and Tata. In addition to his entrepreneurial ventures, he actively invests in and advises several growth companies, including Workato, Enact, RevvSales, and others.Subscribe to our podcast and stay tuned for our next episode.

In der heutigen Folge geht es um die Orchestrierung der Customer Journey und wie sie durch Kundenfeedback aus Voice of the Customer Systemen nochmal auf ein ganz neues Niveau gehoben werden kann. Das Ganze garniert mit Praxisbeispielen und auch für Nicht-Techniker in gut nachvollziehbarer Sprache.▿ Alle Links und mehr Informationen findest du auf der Website www.cx-talks.com und in den ►Shownotes auf Spotify (Abonnenten des Podcasts), Apple ("Website der Episode"), alternativ auf https://cx-talks.podigee.io

Today we're going to talk about the art of creating forever customers with Michael Mallett, Vice President, Product - CX Solutions Strategy at Medallia. We'll explore strategies for enhancing customer visibility, prioritizing impactful improvements, and fostering continuous improvement within organizations. I'm also excited about the upcoming CX Day webinar from Medallia coming up on Tuesday, October 1, where I'll be moderating a panel including some amazing customer experience experts. We're going to give a sneak preview of some of the topics to be discussed then, and we'll include the link in the show notes. RESOURCES Medallia website: https://www.medallia.com Register for the Medallia CX Day webinar: Building Loyalty: How Top Brands Create Forever Customers with CX - https://bit.ly/3M7dkQM Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company Learn more about your ad choices. Visit megaphone.fm/adchoices

Today we're going to talk about the art of creating forever customers with Michael Mallett, Vice President, Product - CX Solutions Strategy at Medallia. We'll explore strategies for enhancing customer visibility, prioritizing impactful improvements, and fostering continuous improvement within organizations. I'm also excited about the upcoming CX Day webinar from Medallia coming up on Tuesday, October 1, where I'll be moderating a panel including some amazing customer experience experts. We're going to give a sneak preview of some of the topics to be discussed then, and we'll include the link in the show notes. RESOURCES Medallia website: https://www.medallia.com Register for the Medallia CX Day webinar: Building Loyalty: How Top Brands Create Forever Customers with CX - https://bit.ly/3M7dkQM Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Martha Dorris talked with the 2024 Service to the Citizen Award's Government Executive of the Year (Ken Corbin) and the Industry Executive of the Year (Lee Becker).  Ken Corbin is the Commissioner of Taxpayer Services and formerly the Chief Taxpayer Experience Officer at the Internal Revenue Service (IRS).  Lee Becker, is a Senior Vice President for Public Sector and Healthcare for Medallia. Ken has many decades of experience at the IRS where he began as a student at the age of 16.  Lee Becker was formerly on active duty in the Navy, followed by the Department of Defense and Veterans Affairs. Now, Lee serves the government through his position at Medallia.This is an inspiring episode with two leaders who shared:Their journey through their careers and leadership lessons they learned along the wayHow focusing on the experience you provide to your customers improves trust in your organization and serviceThe challenges that they have faced throughout the years and recommendations on overcoming themHow to navigate changes in AdministrationsHow the public will interact with the government in 5 years from looking into their crystal ball.We will be celebrating their accomplishments at the 2024 Service to the Citizen Awards on September 13, 2024, at The Mayflower Hotel in Washington DC. 

Shoot us a Text.Let's kick off the last week of the month with guest host Daniel Govaer as we celebrate Holman's century of automotive excellence, explore Toyota's bold hybrid-only strategy as EV demand shifts, and dive into surprising brand loyalty trends among Gen Z.Show Notes with links:Holman marks a century of automotive innovation and growth, celebrating its 100th anniversary on August 23rd. From a single Ford dealership founded by Steward C Holman in 1924 in New Jersey, Holman has evolved into one of the largest family-owned automotive services organizations worldwide.The company now operates over 59 dealerships across nine U.S. states and employs over 9,000 people globally, with a presence in the United Kingdom, Canada, Germany, and Mexico.They have expanded into various automotive services, including fleet management, commercial vehicle equipment manufacturing and powertrain distribution.Mindy Holman, Chair of the Board, emphasizes the company's commitment to its employees and customers. “As I reflect on this milestone, I'm incredibly grateful to our people... I know dad and granddad would be equally proud,”Toyota is doubling down on hybrids, with plans to potentially convert most of its Toyota and Lexus lineup to hybrid-only models. This bold move challenges the industry's push toward full electrification.Toyota may phase out gasoline-only models in the US, starting with the Camry and RAV4.The company aims for 50% of its U.S. sales to be hybrids by next year.Hybrids offer Toyota an edge in meeting strict U.S. emissions regulations.Toyota's hybrid sales surged 66% through June 2023, far outpacing its EV sales.Chairman Akio Toyoda has emphasized a "multi-pathway" strategy, including hybrids, EVs, and hydrogen."Going forward, we plan to evaluate, carline by carline, whether going all-hybrid makes sense," said David Christ, Head of Sales and Marketing for Toyota in North America.Despite common perceptions, Gen Z is proving to be highly loyal to brands. A recent survey by Medallia Market Research reveals that 61% of Gen Z shoppers consider themselves “forever customers,” outpacing Millennials (57%) and Boomers (43%).Most customers find loyalty after a positive interaction with the brand.Price is the top factor for respondents becoming "forever customers," followed by product quality.However, the majority of customers refuse to shop at a retailer after a bad experience.“We're witnessing a shift in brand loyalty dynamics, particularly among younger consumers,” says Medallia.Hosts: Paul J Daly and Kyle MountsierGet the Daily Push Back email at https://www.asotu.com/ JOIN the conversation on LinkedIn at: https://www.linkedin.com/company/asotu/ Read our most recent email at: https://www.asotu.com/media/push-back-email

In this ‘Greatest Hits' episode of Getting to Aha!, host Darshan Mehta is joined by Andrew Custage, Senior Director and Head of Insights at Medallia Market Research. Join them as they discuss striking a balance between qualitative and quantitative data, customizing survey questions, and differentiating between active customers and inactive customers.

Sri Narasimhan, Head of Enterprise Customer Experience at CVS Health, talks about his journey from a background in analytics and finance at companies like Medallia and Wells Fargo to his current role. He emphasizes the importance of moving from reactive to proactive customer feedback mechanisms and using quantitative data to improve customer experiences. The episode also touches on the challenges of unifying multiple business lines within CVS Health, creating a customer-centric culture across a large workforce, and the future possibilities with AI in customer feedback.  Blake Morgan is a customer experience futurist, keynote speaker, and author of three books on customer experience. Her new book is called The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today's Customer.

On this episode of Lochhead on Marketing, Christopher Lochhead, a three-time CMO and a leading figure in category design, gives his Pirates Perspective into the critical concept that "the category makes the brand, not the other way around." This principle underscores the importance of understanding and defining a category in marketing, as it can profoundly influence consumer perception and the overall success of a brand. Through engaging stories and practical examples, Christopher illustrates how effective category design can lead to market dominance. Additionally, Christopher highlights Microsoft's strategic shift in the tech industry, emphasizing the importance of a unified category approach. Welcome to Lochhead on Marketing. The number one charting marketing podcast for marketers, category designers, and entrepreneurs with a different mind. Understanding Category Design Category design is a strategic approach that involves creating and defining a new market category, thereby positioning a brand as the leader within that category. This concept is pivotal because it shifts the focus from competing within an existing market to creating a new space where the brand can dominate. Christopher emphasizes that successful brands are those that not only understand their category but also actively shape it. The Category Shapes the Brand Christopher's central thesis is that the category makes the brand, not the other way around. This means that the success of a brand is largely determined by how well it defines and owns its category. By focusing on the problems they solve and the experiences they create, companies can differentiate themselves and achieve lasting success in their respective markets. Case Studies: Barcade and Qualtrics Christopher then shares compelling examples to illustrate the importance of category design. One notable example is Barcade, an innovative arcade bar that successfully carved out its niche by blending the nostalgia of classic arcade games with a vibrant bar atmosphere. By defining its category clearly, Barcade attracted a dedicated customer base and differentiated itself from traditional bars and arcades. Another significant case study is Qualtrics, a company that transformed its market position through a focus on experience management. Christopher contrasts Qualtrics with its competitors, such as Medallia and SurveyMonkey, to highlight the impact of effective category design. While Qualtrics successfully defined and owned its category, the other companies struggled to differentiate themselves, leading to varying degrees of success in the marketplace. Microsoft's Journey Christopher recounts the story of Microsoft and its journey to dominate the office productivity software market. Initially, Microsoft faced fierce competition from established players like WordPerfect in word processing, Lotus in spreadsheets, and dBase in databases. Despite launching competitive products, Microsoft struggled to gain significant market share. The turning point came when Mike Maples Sr., a key figure at Microsoft, discovered an anomaly in sales data during a trip to Australia. He learned that bundling applications together and offering them at a discounted price led to a significant uptick in sales. This insight prompted Maples to rethink the problem: instead of viewing these applications as separate categories, he recognized that they collectively addressed a larger issue—productivity for office workers. To hear more about Christopher Lochhead's Pirate Perspective on Brand and Category Design, download and listen to this episode. You can also check out more Pirates Perspective at Category Pirates. Don't forget to grab a copy (or gift!) of one of our best-selling books:  Snow Leopard: How Legendary Writers Create A Category Of One  The Category Design Toolkit: Beyond Marketing: 15 Frameworks For Creating & Dominating Your Niche  A Marketer's Guide To Category Design: How To Escape The “Better” Trap,

In this episode of Taking the Lead, host Christina Brady welcomes Stephanie White from Medallia. They dive into the nuances of customer experiences and the journey through various sales roles that Stephanie has navigated. Beginning with experiential marketing, Stephanie shares her grassroots approach to gathering customer feedback and how it has shaped her perspective on sales and customer interaction.Stephanie emphasizes the importance of communication in sales and leadership. She discusses her strategies for setting and shifting conversational tones to ensure productive and positive outcomes. Her insights are grounded in real-life examples, illustrating her ability to adapt and thrive in dynamic environments.The conversation also explores the broader impacts of career changes and personal growth. Stephanie's story is a testament to embracing the "zigzags" of a career path, highlighting the significance of resilience and adaptability in professional success and satisfaction.

Dan Olsen is a product management trainer, consultant, author, and speaker who has worked with both small startups and large public companies. He began his career designing nuclear-powered submarines and later transitioned into product leadership roles at Intuit and several startups. As a product management trainer and consultant with Olsen Solutions, Dan helps CEOs and product leaders build high-performing product teams that drive growth and innovation. His impressive list of clients includes Google, Walmart, Amazon, Facebook, Box, Microsoft, Medallia, and One Medical Group. Dan is the author of the best-selling book, The Lean Product Playbook, and is a frequent speaker at business and tech events. Dan has a Bachelor of Science degree in Electrical Engineering from Northwestern, a Master of Business Administration degree from Stanford, and a Master's degree in Industrial Engineering from Virginia Tech.   Today, Dan and I discuss the best practices every software product manager should follow for optimal success. Dan shares his observations about the increase in product management roles, training new product managers, and the global tech expansion. We dissect remote work, whether it's preferable to employees returning to the office, and the trend of getting rid of leased office spaces in favor of it. Dan also describes his journey into product management and what he learned from designing nuclear submarines for the Navy.   “If you really want your software to be successful, you need product managers to be there.” - Dan Olsen   This week on Innovation Talks:   ●     How Dan transitioned from designing nuclear submarines to product management ●     The best practices that all product managers should follow ●     The bell curves of product management in different types of companies ●     Best practices with respect to product management ●     How to train new product managers ●     The core roles of design and development teams ●     Why product managers are more in demand than ever before   Resources Mentioned:   ●     Book: Crossing the Chasm, 3rd Edition: Marketing and Selling Disruptive Products to Mainstream Customers (https://www.amazon.com/Crossing-Chasm-3rd-Disruptive-Mainstream/dp/0062292986) by Geoffrey Moore ●     Book: What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services (https://www.amazon.com/What-Customers-Want-Outcome-Driven-Breakthrough/dp/0071408673) by Anthony Ulwick   Connect with Dan Olsen:   ●     Dan Olsen Website (https://dan-olsen.com/) ●     Dan Olsen Newsletter (https://dan-olsen.com/get-tips/) ●     Book: The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback (https://www.amazon.com/Lean-Product-Playbook-Innovate-Products/dp/1118960874/) ●     Dan Olsen on LinkedIn (https://www.linkedin.com/in/danolsen98/) ●     Dan Olsen on YouTube (http://www.youtube.com/c/danolsen/) ●     Dan Olsen on Twitter (https://twitter.com/danolsen)   This Podcast is brought to you by Sopheon   Thanks for tuning into this week's episode of Innovation Talks. If you enjoyed this episode, please subscribe and leave a review wherever you get your podcasts.   Apple Podcasts (https://podcasts.apple.com/us/podcast/innovation-talks/id1555857396) | TuneIn (https://tunein.com/podcasts/Technology-Podcasts/Innovation-Talks-p1412337/) | GooglePlay (https://www.google.com/podcasts?feed=aHR0cHM6Ly9pbm5vdmF0aW9udGFsa3MubGlic3luLmNvbS9yc3M%3D) | Stitcher (https://www.stitcher.com/s?fid=614195) | Spotify (https://open.spotify.com/show/1dX5b8tWI29YbgeMwZF5Uh) | iHeart (https://www.iheart.com/podcast/263-innovation-talks-82985745/)   Be sure to connect with us on Facebook (https://www.facebook.com/SopheonCorp/) , Twitter (https://twitter.com/sopheon) , and LinkedIn (https://www.linkedin.com/company/sopheon/) , and share your favorite episodes on social media to help us reach more listeners, like you.   For additional information around new product development or corporate innovation, sign up for Sopheon's newsletter where we share news and industry best practices monthly! The fastest way to do this is to go to sopheon.com (https://www.sopheon.com/) and click here (https://info.sopheon.com/subscribe) .

Join us in this insightful episode of The Digital Restaurant Podcast from the Food on Demand Conference at the Bellagio in Las Vegas. Dive into the discussions with industry experts like Andrew Custage from Medallia and Deena DePhillips from Red Robin, as they explore pivotal topics ranging from the impacts of delivery versus pickup pricing to the crucial decisions between building versus buying technology. Don't miss Travis Kalanick's rare appearance at a conference stage, sharing visionary thoughts on the future of meal delivery and automation. Tap into the complexities and strategies behind restaurant technology, third-party platforms, and more. Whether you're an industry veteran or a curious newcomer, this episode offers valuable perspectives on the evolving landscape of restaurant technology.Support the Show.

None of us is as smart as all of us. Engaging with peer groups and industry networks can accelerate your career, enhance your skills, and provide invaluable professional development.In this episode, we explore the transformative  power of communities and personal networks with Stephanie White, Sr. Director of Revenue Enablement at Medallia. Stephanie highlights the tangible benefits she's gained from participating in various revenue enablement communities, fostering a sense of belonging and camraderie. Whether you're looking to tackle complex challenges, stay ahead of industry trends, or simply connect with like minded professionals this episode is your roadmap to leveraging and growing your professional network.Join us and hear how to unlock the potential of community-driven growth in your career!Stephanie White is the Sr. Director, Revenue Enablement at Medallia. For Stephanie, Revenue Enablement is People Enablement, driving revenue and impact strategically to scale.  With 20 years of experience in Sales, Marketing, Enablement, Operations building and scaling teams of passionate people to drive revenue is at the core of her approach.A people focused enabler by nature, Stephanie thrives on engaging, connecting and learning with others. Please subscibe on Apple, Spotify or Google.

Corey Frank and Chris Beall are once again joined by Fred Mondragon for this final segment from their visit. In the first two episodes with Fred, the guys covered the topic of The Seductive Shadowboxing of CRM data - Fit vs. Intent, Then the other side was discussed - Intent, Fit and the Future of Sales intelligence. In this final segment, the trio explores how Rev's AI-powered platform is helping sales teams "find the zipper in the weasel suit," transforming weasels into top-performing pigs. Fred explains how Rev's "special purpose AI" leverages vast amounts of data to help reps identify and target their ideal customers, while Chris emphasizes the importance of engaging in trust-building conversations. Corey sees the immense potential in combining Rev's AI targeting with ConnectAndSell's powerful sales acceleration tools to solve the challenge of "Who do I go after next?" Join us for this episode, "Finding the zipper - helpling weasels become top-performing pigs." About Fred Mondragon: Fred, a senior sales and business development executive with extensive experience at SaaS software companies, joined Rev in 2021. He has managed revenue generation channels at numerous successful startups and large companies, including TimesTen, Oracle, and most recently, Medallia, where he set up the channel sales and alliances function from scratch. Fred received his B.A. and MBA from Stanford. Links from this episode: Fred Mondragon | LinkedIn The Sales Development Platform: Find your next best customer | GetRev.AI Corey Frank on LinkedIn Branch49 Chris Beall on LinkedIn ConnectAndSell

How to Leverage AI and Personalization to Anticipate and Exceed Customer Needs  Shep Hyken interviews Joe Tyrrell, CEO of Medallia, a global leader in customer and employee experience technology. He talks about the significant role of AI and technology in creating personalized and seamless customer experiences.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How can technology aid in creating personalized customer experiences for businesses?  How does personalization impact purchasing decisions?  What role does data play in predicting and understanding customer preferences?  What are some ethical considerations when using AI and technology for customer interactions?  How can companies utilize technology and automation to assist and support their customer service representatives instead of replacing them?  Top Takeaways:    Personalized experiences are essential for businesses to attract and retain customers. By understanding customer behavior and preferences and using technology to track interactions, companies can anticipate their needs and provide a seamless and tailored experience.     Businesses can harness various data sources, including feedback from surveys, social media, and customer history, to better understand and anticipate consumer needs. By aggregating and interpreting this data, companies can gain valuable insights to personalize the customer experience and improve service.    The goal of technology in customer service is not to replace human interaction but to assist and empower employees. Businesses can offer more personalized, timely, and effective service by supporting employees with technologies that help prioritize essential tasks and understand customer needs.    To deliver personalized experiences, companies should focus on using technological capabilities while maintaining empathy and a human touch. It's a “balancing act.”     Personalized experiences can significantly impact customer purchasing decisions. Companies can influence consumer buying decisions by offering tailored experiences based on the customer's preferences and history with the brand.    Plus, Shep and Joe answer the question: Is it possible to completely eliminate average hold times and average wait times? Tune in!  Quote:   "We have to think about how we  will use AI responsibly and ethically and not introduce unintended consequences or bias."  About:    Joe Tyrrell is the CEO of Medallia. Before Medallia, he served as president of ICE Mortgage Technology.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

We are here at Medallia Experience 2024 at the Wynn in Las Vegas and there's a lot of exciting announcements we've been seeing, plus a chance to hear from leaders at Medallia as well as their customers about where the world of customer experience is heading. Today we're going to talk about what it truly means to have a great omnichannel customer experience, as customer expectations, the sheer number of channels available, and the complexity of delivering great CX continues to evolve. To help me discuss this topic, I'd like to welcome Tracey Brown, EVP, President, and Chief Customer Officer at Walgreens. Resources Medallia website: https://www.medallia.com Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/ For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Is your sales team seduced by intent data, only to end up shadowboxing with poor-fit prospects? In this episode of Market Dominance Guys, hosts Chris Beall and Corey Frank explore a game-changing alternative with guest Fred Mondragon, CRO of GetRev.ai. Discover how "exographics" - AI-powered insights into how companies operate - enable sales teams to efficiently target ideal customers from the very first mile. Learn why fit beats intent when it comes to maximizing sales efficiency and dominating your market. If you're a CEO or sales leader looking to slash wasted effort and turbocharge your prospecting, don't miss this deep dive into GetRev.ai's revolutionary approach. Tune in now and point your reps in the right direction from the start in this episode, "The Seductive Shadowboxing of CRM Data." About Fred Mondragon: Fred, a senior sales and business development executive with extensive experience at SaaS software companies, joined Rev in 2021. He has managed revenue generation channels at numerous successful startups and large companies, including TimesTen, Oracle, and most recently, Medallia, where he set up the channel sales and alliances function from scratch. Fred received his B.A. and MBA from Stanford. Links from this episode: Fred Mondragon | LinkedIn The Sales Development Platform: Find your next best customer | GetRev.AI Corey Frank on LinkedIn Branch49 Chris Beall on LinkedIn ConnectAndSell

We are here at Medallia Experience 2024 at the Wynn in Las Vegas and there's a lot of exciting announcements we've been seeing, plus a chance to hear from leaders at Medallia as well as their customers about where the world of customer experience is heading. Today we're going to talk about the culture, technology, and priorities the enterprise needs to deliver great customer experience, and continuously improve it over time.  To help me discuss this topic, I'd like to welcome Abhii Parakh, Head of Customer Experience at Prudential. Resources Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/ For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

We are here at Medallia Experience 2024 at the Wynn in Las Vegas and there's a lot of exciting announcements we've been seeing, plus a chance to hear from leaders at Medallia as well as their customers about where the world of customer experience is heading. Today we're going to talk about AI and its role in creating and delivering winning customer experiences. To help me discuss this topic, I'd like to welcome Simonetta Turek, Chief Product Officer at Medallia. Resources Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/ For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Today's interview is with the winner of the MyCustomer 2023 CX Leader of the Year competition: Roxie Strohmenger, GSO - VP, CX Strategy at UKG (Ultimate Kronos Group). This interview is slightly different this week as I conduct it with Clare Muscutt, Founder and CEO of Women in CX but follows the same format to the one last year where we interviewed Maneesha Bhusal of JD .ID, the winner of the 2022 CX Leader of the Year. In the interview, we discuss Roxie's journey to where she is now, why she applied for the CX Leader of the Year competition, how she felt when she won and the biggest lessons that she has learned along the way. This interview follows on from my recent interview – The frontline is where you connect EX and CX together in a very natural way – Interview with Joe Tyrrell of Medallia – and is number 494 in the series of interviews with authors and business leaders who are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

We are here at Medallia Experience 2024 at the Wynn in Las Vegas and there's a lot of exciting announcements we've been seeing, plus a chance to hear from leaders at Medallia as well as their customers about where the world of customer experience is heading. One brand that is presenting here, and who I'm excited to introduce in a second here, is from CVS, a brand that serves over 120 million customers, including over 55 million digital customers, and to illustrate their reach, 85% of the US population lives within 10 miles of a CVS Health location. Today we're going to talk about igniting customer-centricity by personalizing, simplifying the customer experience, and empowering employees to do amazing work. To help me discuss this topic, I'd like to welcome Sri Narasimhan, Vice President, Head of Enterprise Customer Experience at CVS Health. Resources Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/ For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

We are here at Medallia Experience 2024 at the Wynn in Las Vegas and there's a lot of exciting announcements we've been seeing, plus a chance to hear from leaders at Medallia – like my guest today - as well as their customers about where the world of customer experience is heading. Today we're going to talk about what it means to be a leader in customer experience and what trends and innovations CX leaders and leading brands need to understand to keep their competitive edge. To help me discuss this topic, I'd like to welcome Joe Tyrrell, CEO at Medallia. Resources Medallia website: https://www.medallia.com  Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com Get the latest news and updates on LinkedIn here: https://www.linkedin.com/company/the-agile-brand/ For consulting on marketing technology, customer experience, and more visit GK5A: https://www.gk5a.com Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Today's interview is with Joe Tyrrell, CEO of Medallia. Joe joins me today to talk about why brands must consider EX in their journey to CX success, his view on the impact Generative AI is having on the world of experience and where he thinks it is heading, personalization and the big challenges that organizations need to tackle in order to fully realise the potential that lies in front of them. This interview follows on from my recent interview – Forget the hype. Here's what enterprises are actually doing with generative AI – Interview with Stefano Puntoni and Jeremy Korst – and is number 493 in the series of interviews with authors and business leaders who are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

Do you know how sales and marketing alignment can achieve full marketing attribution? If not, feast your ears on this fantastic FINITE Podcast episode. We're joined by Mitali Israni, Marketing Director at Medallia, who shares her secrets to achieving full multi-touch attribution. We also cover ABM, cookie-less tracking, AI and the death of sales, and how these impact attribution. This is our first video podcast! Watch it here: https://www.youtube.com/watch?v=j26Cqx1aHdk Support the show

Stephanie Berner is a Customer Success Executive at LinkedIn. Since 2018, Stephanie has spearheaded all post-sales functions at LinkedIn Sales Solutions through its period of rapid growth. With a background in building and scaling customer success teams at Box, Medallia, and Opower, Stephanie has extensive experience in delivering exceptional customer experiences across various company stages. — In this episode, we discuss: Common customer success mistakes Creating a world-class customer success org Tactics for hiring exceptional talent How to structure compensation packages Where customer success fits into the wider org Key early-stage customer success metrics and rituals Successful strategies from Box, Medallia, and LinkedIn — Referenced: Aaron Levie: https://www.linkedin.com/in/boxaaron/ Box: https://www.box.com/ David Love: https://www.linkedin.com/in/david-s-love/ Gainsight: https://www.gainsight.com/ Jon Herstein: https://www.linkedin.com/in/jonherstein/ Jonathan Lister: https://www.linkedin.com/in/jonathanlister/ Ken Fine: https://www.linkedin.com/in/kmfine/ Medallia: https://www.medallia.com/ Nick Mehta: https://www.linkedin.com/in/nickmehta/ Opower: https://www.oracle.com/utilities/opower-energy-efficiency/ — Where to find Stephanie Berner: LinkedIn: https://www.linkedin.com/in/stephanieberner/ — Where to find Brett Berson: LinkedIn: https://www.linkedin.com/in/brett-berson-9986094/ Twitter/X: https://twitter.com/brettberson — Where to find First Round Capital: Website: https://firstround.com/ First Round Review: https://review.firstround.com/ Twitter: https://twitter.com/firstround YouTube: https://www.youtube.com/@FirstRoundCapital This podcast on all platforms: https://review.firstround.com/podcast — Timestamps: (00:00) Introduction (02:21) Formalizing customer success at a startup (05:01) Hiring ICs before CSMs (06:22) Tactics for hiring standout talent (11:39) 3 questions to ask candidates (15:38) Fail-case patterns among customer success hires (17:49) Considering candidates with non-traditional backgrounds (21:21) Indexing toward a bias for action (24:17) What v1 of customer success looks like (26:03) Key early-stage customer success metrics (28:21) Whether customer success or sales should own renewals (30:40) Where customer success fits into the org (32:14) Why customer success doesn't report to an executive (33:48) Distinguishing a product problem from a customer success one (35:18) Simple way to deal with customer churn (39:21) Tactics to get customers to give honest feedback (40:58) What happens when customer success and product teams collaborate (44:14) Rituals for zero-to-one customer success (48:23) How to structure an early customer success team (52:01) Structuring compensation packages (54:35) Aligning customer success with the business model (60:14) The role of customer success in B2B software (62:17) Common customer success mistakes (67:44) People who had an outsized impact on Stephanie

A San Francisco home has been sold at half its original listing price, crystallizing the stark real estate climate in the city and in the U.S.The home in the Russian Hill neighborhood sold for $9,990,000 on November 9, after being listed in October 2022 at $19,995,000. The house sat on the market for almost a year before selling at almost half the original list price in a city that is becoming emblematic of the nationwide housing slump.Leslie Stretch, chief executive officer of software company Medallia, and his wife Heather, purchased the home for $20 million in January 2020 but listed it for sale just two years later after their youngest child went off to college, according to a 2022 report from the Sacramento Bee.Newsweek has reached out to Nina Hatvany, the listing agent, via email for comment.Support the show

Our guest this week is Maura Brady, Head of Verticals at 6Sense. Maura brings more than a decade's worth of sales wisdom to the conversation with experience at 6Sense, Medallia, Oracle Marketing Cloud and Responsys (Acquired by Oracle). In this episode, Ross talks to Maura about her three tips to improve deal execution and the importance of “the meeting before the meeting.” 

Paul Ohls is the Chief Revenue Officer at Sprinklr. He has had a successful career in sales leadership, working at companies like Aerotech, Ariba, NuScale, Zillent, Lattice Engines, Medallia, Fuse, tenfold, and now Sprinklr.In this conversation with John McMahon, Paul shares his insights on sales leadership and the importance of hiring the right people. He emphasizes the need for intelligent, driven, and coachable individuals who can ask insightful questions and think critically. Paul also discusses the challenges of forecasting and the importance of focusing on the fundamentals. He highlights the value of understanding the customer's pain points and aligning the solution with their objectives. Additionally, Paul emphasizes the need for a strong pipeline and the importance of conversion rates in driving sales success.HERE ARE SOME KEY SECTIONS TO CHECK OUT[00:02:11] - Overview of Sprinkler and its purpose[00:07:16] - Testing for key characteristics in potential hires[00:24:23] - Focus on testing and optimizing fundamentals in the sales process[00:30:06] - Enabling the team to have a realistic view of their forecast[00:35:45] - Considering the stage of new deals and their likelihood of closing[00:38:56] - Diagnosing reasons for consistently high forecasts.[00:40:12] - Implicated pain and alignment with decision criteria indicate a committable deal.[00:42:07] - Differentiating recruiting process through sales manager pipeline generation.[00:44:35] - Using a simulation exercise to assess candidate skills and fit.[00:54:40] - Key KPIs for decision-making: leading indicators and conversion rates.ADDITIONAL RESOURCESLearn more about Paul Ohls: https://www.linkedin.com/in/paulohls/overlay/about-this-profile/Download our Sales Transformation Guide for Leaders: https://forc.mx/3sdtEZJHIGHLIGHT QUOTES[00:19:38]  "If you've done the right things and you truly are connected to a corporate objective, if you think about the concept of a value pyramid, those handful of things that are at the top of that value pyramid, oftentimes the things that the C level CEO has promised Wall Street, has promised investors. We aspire to go from X to Y. We are making acquisitions. We got to monetize those acquisitions, those acquisitions, these, these big things. If you have started there and your solution is you can make a direct correlation between what you are working with your champion on. To the inability of a company to deliver upon those things at the top of the value pyramid, the CFO meeting should be relative, like a relatively easy thing to do." - Paul Ohls[00:55:34] “What we ask our leaders to do is we call it sales manager or sales leader PG. So we're asking pipeline generation. For those that don't know what that means. We ask sellers and other people in the ecosystem to dedicate time. To go build their pipeline on future deals, block out the world, spend your time doing this set of work in a defined period every single week." - Paul Ohls

This week's guest is Shashank Tiwari, a seasoned engineer and product leader who started with algorithmic systems of Wall Street before becoming Co-founder & CEO of Uno.ai, a pathbreaking autonomous security company. He started with algorithmic systems on Wall Street and then transitioned to building Silicon Valley startups, including previous stints at Nutanix, Elementum, Medallia, & StackRox. In this conversation, we discuss ML/AI, large language models (LLMs), temporal knowledge graphs, causal discovery inference models, and the Generative AI design & architectural choices that affect privacy.  Topics Covered:Shashank describes his origin story, how he became interested in security, privacy, & AI while working on Wall Street; & what motivated him to found UnoThe benefits to using "temporal knowledge graphs," and how knowledge graphs are used with LLMs to create a "causal discovery inference model" to prevent privacy problemsThe explosive growth of Generative AI, it's impact on the privacy and confidentiality of sensitive and personal data, & why a rushed approach could result in mistakes and societal harm  Architectural privacy and security considerations for: 1) leveraging  Generative AI, and those to avoid certain mechanisms at all costs; 2) verifying, assuring, & testing against "trustful data" rather than "derived data;" and 3) thwarting common Generative AI attack vectorsShashank's predictions for Enterprise adoption of Generative AI over the next several yearsShashank's thoughts on proposed and future AI-related legislation may affect the Generative AI market overall and Enterprise adoption more specificallyShashank's thoughts on the development of AI standards across tech stacksResources Mentioned:Check out episode S2E29: Synthetic Data in AI: Challenges, Techniques & Use Cases with Andrew Clark and Sid Mangalik (Monitaur.ai)Guest Info:Connect with Shashank on LinkedInLearn more about Uno.ai Privado.ai Privacy assurance at the speed of product development. Get instant visibility w/ privacy code scans.Shifting Privacy Left Media Where privacy engineers gather, share, & learnDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.Copyright © 2022 - 2024 Principled LLC. All rights reserved.

(00:01:31) Crafting a Compelling Story for Lumber(00:07:08) Drive and Determination in Founders(00:10:19) Founder's Assessment: Market Size, Competition, and Capabilities(00:14:46) The Significance of Grit in Fundraising(00:23:03) Understanding Customer Insights for Successful Fundraising  ============Entrepreneurial Grit, Customer Focus, and Fundraising in Construction Tech Startups In a recent episode of the Top VC podcast titled "Pitching Lumber In," entrepreneur Shreesha Ramdas shares his insights and experiences in the world of construction tech startups. Ramdas, who has successfully sold two companies in the past, is now working on Lumber, a workforce management platform for the construction industry. Throughout the episode, he emphasizes the importance of entrepreneurial grit, customer focus, and fundraising in the success of startups in this space. Ramdas challenges the notion of founder market fit, stating that it is often overvalued compared to the determination and hustle of the founder. He believes that the idea and the industry are secondary to the qualities of the entrepreneur. According to Ramdas, he invests in founders based on their grittiness and desire to succeed, rather than the specific idea they are pursuing. One of the key tradeoffs that Ramdas discusses is the decision between taking on market risk or execution risk when starting a company. He believes that founders must choose one or the other, and in the case of Lumber, he decided to take on market risk by entering the construction industry, which is known for its slow adoption of new technologies. Ramdas explains that he is drawn to tougher challenges and harder problems, and saw an opportunity to make a significant impact in an industry that is often overlooked. Fundraising is another crucial aspect of startup success, and Ramdas shares his experience of raising $5.5 million in seed funding for Lumber. He highlights the importance of understanding the customer better than the venture capitalist (VC) when pitching to investors. Ramdas believes that founders should focus on the customer and their pain points, rather than trying to solve for the VC. By conducting over 300 interviews with construction workers, Ramdas was able to gather valuable insights and demonstrate his understanding of the industry's challenges. He advises founders to ask open-ended questions, be good listeners, and record all the insights gathered during customer interviews. These recordings can then be used to address the actual pain points when pitching to investors. Ramdas also emphasizes the significance of crafting a compelling story when pitching to VCs. He suggests that founders should cover both short-term and long-term visions in their pitch, showcasing the immediate value of their product or service, as well as the long-term potential. By incorporating the insights gathered from customer interviews, founders can demonstrate the market need and the unique value proposition of their startup. Overall, the episode provides valuable insights for founders and investors in the construction tech space. It highlights the importance of entrepreneurial grit, customer focus, and fundraising in the success of startups. Ramdas challenges conventional thinking and encourages founders to prioritize determination and hustle over founder market fit. He also emphasizes the need to understand the customer better than the VC when raising funds, and shares practical advice on conducting customer interviews and crafting a compelling pitch. In conclusion, the world of construction tech startups requires founders to possess entrepreneurial grit, maintain a strong customer focus, and navigate the challenges of fundraising. By balancing these factors and making informed decisions, founders can increase their chances of success in this industry.

Harshil Parikh is a seasoned security leader with experience building security and compliance functions from the ground up. He notably built the security and compliance team at Medallia from scratch and led it through several transitions. He is also a conference speaker, and, most recently, he co-founded Tromzo. Harshil shares insights about AppSec, running a startup, selling effectively, and provides justification for his mantra, "Context is king." Harshil underscores the importance of understanding context in security, emphasizing that it's the bedrock for making informed decisions. He also brings to light the significance of data-driven metrics in application security.Harshil champions the cause of enhancing the developer experience in application security. He posits that security professionals should be more than just watchdogs; they should be enablers, aiding developers in making the right security decisions. This involves equipping developers with the necessary tools and knowledge and providing them with the relevant context to understand the bigger picture. Harshil's insights into the trend of developer autonomy, especially in modern companies, are particularly enlightening. He discusses how developers today often take ownership beyond just coding, emphasizing the need for security guardrails to guide them.Rounding off the episode, Harshil touches upon the challenges of scaling application security programs in organizations. His main message resonates powerfully: the role of security professionals extends beyond mere problem detection. It's about risk management, improving developer experiences, and navigating the complex labyrinths of organizational hierarchies. This episode is a treasure trove of insights for anyone keen on understanding the nuances of application security in today's dynamic tech landscape.Recommended Reading:The Metrics Manifesto by Richard Seiersen. https://www.wiley.com/en-us/The+Metrics+Manifesto%3A+Confronting+Security+with+Data-p-9781119515418FOLLOW OUR SOCIAL MEDIA: ➜Twitter: @AppSecPodcast➜LinkedIn: The Application Security Podcast➜YouTube: https://www.youtube.com/@ApplicationSecurityPodcast Thanks for Listening! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Learn about hydration, islands, streaming, resumability, and more rendering patterns with Matheus Albuquerque, Senior Software Engineer at Medallia. Links https://twitter.com/ythecombinator https://www.ythecombinator.space https://www.linkedin.com/in/ythecombinator Tell us what you think of PodRocket We want to hear from you! We want to know what you love and hate about the podcast. What do you want to hear more about? Who do you want to see on the show? Our producers want to know, and if you talk with us, we'll send you a $25 gift card! If you're interested, schedule a call with us (https://podrocket.logrocket.com/contact-us) or you can email producer Kate Trahan at kate@logrocket.com (mailto:kate@logrocket.com) Follow us. Get free stickers. Follow us on Apple Podcasts, fill out this form (https://podrocket.logrocket.com/get-podrocket-stickers), and we'll send you free PodRocket stickers! What does LogRocket do? LogRocket combines frontend monitoring, product analytics, and session replay to help software teams deliver the ideal product experience. Try LogRocket for free today. (https://logrocket.com/signup/?pdr) Special Guest: Matheus Albuquerque.

In this episode of The Winwire, we sit down with John Ernsberger, whose audacious journey led him from quitting his finance job to co-founding Stella Connect, a company eventually acquired by Medallia for a cool $100M. John recounts the early struggles, the transformative pivot(s), and the seven-figure customer partnership that set them on the path of success.  Listen in as he shares his deal stories, twists & turns, and learnings from battle scars over the last two decades.

Tarang Gupta hosts Mani Mahadevan, the Founder & CEO of Valur, a fintech startup helping democratize access to the tax optimization and asset protection tools of billionaires. In this episode you will hear about: - Increasing complications in the US tax code - Making tax mitigation strategies accessible through tech - Starting a company during the pandemic - Taking the plunge from corporate roles to entrepreneurship And much more! About Mani Mahadevan Mani is the Founder and CEO at Valur. Prior to founding Valur, Mani was Chief of Staff for Apple Card at Marcus by Goldman Sachs and before that he held product and operation roles at the Remote Year and Medallia. Mani started his career as a Business Analyst at McKinsey and holds a Bachelors from the University of Michigan. About Valur Founded in 2020, Valur takes the tax optimization and asset protection tools of the ultra-wealthy and makes them accessible to everyone. Valur democratizes the tax planning tools necessary to grow wealth more efficiently, through technology thereby simplifying them and making them affordable to all. For more FinTech insights, follow us on WFT Medium: medium.com/wharton-fintech WFT Twitter: twitter.com/whartonfintech WFT Instagram: instagram.com/whartonfintech Tarang's Twitter: twitter.com/tg_tarang Tarang's LinkedIn: linkedin.com/in/taranggupta100

In episode 74 of the We Hack Purple Podcast, host Tanya Janca talks to guest Ray Espinoza from Inspectiv! During the podcast we honed in on how to build a positive security culture, which has several important ingredients; Security Champions, Empathy, explaining ‘the why', sharing information in both technical and non technical formats, and storytelling! We talked about training, we talked about metrics, we talked about how to get your point across in an effective way, without scaring people's pants off. If you want to hear about creating a successful security champions programs, how to ‘win' more often, and what pitfalls to avoid, this episode is especially helpful!We ended the conversation with several calls to action for audience members abounding including more people in cyber. Young people, old people, new-to-cyber people, every race of people, every gender; we really mean EVERYONE. Ray also (very generously) offered listeners to connect with him online so he could help them find mentors and meet people. This episode was great!A bit more about Ray:Ray Espinoza is Vice President and Chief Information Security Officer at Inspectiv, Inc. With over 15 years of both tactical and security leadership experience, Ray has a proven track record of successfully building effective security programs for top companies that include eBay, Cisco, Amazon and Cobalt.io.Prior to joining Inspectiv, Ray served as VP of Cloud Security at Medallia where he was responsible for developing and executing Medallia's multi-cloud security strategy. Outside of work, Ray is the head strength and conditioning coach and an assistant football coach at Camas High School. Where to find Ray!LinkedIn - https://www.linkedin.com/in/ray-espinoza-b399821/Twitter - https://twitter.com/RayEspinozaSecCauses and Groups Ray (and Tanya) supports:• Raîces Cyber • Black Girls Hack• Black Girls in CyberVery special thanks to our sponsor: Day of Shecurity!  This annual event advocates for inclusion & diversification of gender in cybersecurity, AND it's very soon. Day one is May 18th (virtual) and day two is May 19th, in person in Redwood City, California, United States. Tickets are FREEEEEEEEE! View the agenda here: https://guides.dayofshecurity.com/view/314270378/If you're not sure, you can see videos from previous events here: https://www.youtube.com/c/DayofShecurity.Join We Hack Purple!Check out our brand new courses in We Hack Purple Academy. Join us in the We Hack Purple Community: A fun and safe place to learn and share your knowledge with other professionals in the field. Subscribe to our newsletter for even more free knowledge! You can find us, in audio format, on Podcast Addict, Apple Podcast, Overcast, Pod, Amazon Music, Spotify, and more!

Your customers face tons of touchpoints when it comes to interacting with your brand. And, as a CX practitioner, of course you'd like that to be a nice, seamless experience from start to end. But the silos you're facing are getting in the way. The lack of collaboration is driving distance between these customer interactions. Which causes each team to buckle down on their goals and try to fix what they have control over. Which might be the very definition of a silo.Catchin' my drift?So we'll talk through some practical steps to both break down silos and create connected experiences. Because you kind of need both to make any progress for your customers.  This Snack features Victoria Harrell, Senior Product Marketing Manager at Medallia, dropping some great truth bombs. The episode is based on “The Executive's Guide to Breaking Silos and Delivering Business Results."And here are the sources for Victoria's data points:https://bloomfire.com/blog/cs-cost-of-poor-customer-service/https://www.callcentrehelper.com/counting-the-true-cost-agent-attrition-205142.htm Still hungry?Let us know what you think on Linkedin or by emailing snack@getmindful.com.Hear more at getmindful.com/podcasts/

On today's episode of The Edge of Excellence, Matt talks to Jason Bay, founder and CEO of Outbound Squad, a sales coach and trainer for B2B reps and sales teams.Jason had an extremely structured childhood, thanks to his father being a former Marine and his mother, an immigrant from Hong Kong. This contributed to his early success as valedictorian at his high school, as well as his later work with world-class sales teams at companies like Gong, Medallia, Zoom, CBRE, Monday.com, GoGuardian, and many others. He'll explain why starting his own company was like a form of rebellion against his parents. He'll also discuss his definition of excellence, referencing the documentary Jiro Dreams of Sushi. As a student in college, he went through an identity crisis, but College Works came to the rescue. You'll discover how and why he joined College Works, as well as how he quickly mastered the intricacies of running a painting business. After that, the sales experience became an obsession for him. He'll talk about how he honed his sales skills and progressed in his sales profession.After working as a corporate marketing director and sales trainer at College Works, Jason decided to start his own painting business. While he shares great advice on starting a successful business, he also delves into the lessons he learned from his initial mistakes. He'll transition into how he started a consulting firm and how it evolved into sales training, first for small businesses and eventually for Fortune 500 companies.Join Matt and Jason for a fascinating discussion about honing your sales skills, the process of starting a business, taking risks, and being extremely resourceful in your twenties.Enjoy!What You Will Learn In This Show:Jason's definition of excellence.How to put your skills to the test early in your career.Strategies for finding a new job right away.The most important lessons Jason learned at College Works and how they've impacted his career.The importance of choosing the right partner.And so much more...Resources:The Edge of ExcellenceJason Bay LinkedIn

My guest today has a passion for pushing the boundaries of the customer experience and a keen eye for unlocking and maximizing the true potential of a workforce.  Scott Roth, is Chief Customer Officer at Beamery, the leader in talent lifecycle management. He is responsible for designing, building, and implementing talent transformation initiatives to unlock the potential in their workforce and ultimately achieve key business targets.  I sit down with Scott to talk about his role at Beamery and what strategies companies are adopting to hire new talent, increase retention, and rehire ex-employees in a post COVID, quiet quitting, great resignation era. Whether you are a recruiter or a job seeker or already working, this is one discussion you don't want to miss! In This Episode: (01:37) – Welcoming Scott Roth to The Combustion Chronicles. (02:04) – The best part of being a CCO at Beamery. (03:54) – Navigating the great resignation, quiet quitting, and remote work. (06:42) – Why companies should stay engaged with previous employees. (10:37) – On making a career in talent life cycle management. (15:46) – On being maverick-minded and human-obsessed. (19:21) – Scott's advice for CCO's and HR. (17:41) – The best advice Scott received about leadership. (21:16) – Scott's next big idea. (24:10) – Scott takes the combustion questions. What We Learned from Scott Roth Scott believes that employers should listen to their employee base to determine overlapping things that they are recommending or asking for.  A lot of corporations have developed their teams through the Bains and McKinsey consulting model. Managers are recognized for moving the workforce talent within the company, giving them new opportunities, thereby creating a stronger organization. Scott's key focus at Beamery is to drive customer centricity throughout the organization to ensure that they have a seat at the table. Notable Quotes [04:21] “My best advice is listen to your employee base. Listen to what they are telling you. Listen to what they are asking for. Now you can't do every single one thing they are asking for, but there are going to be themes that develop and there are going to be the things that employees are recommending.”  [12:20] “You say what you can do and you do what you can say and you have to deliver on your promises. And I think that's so important because at the end of the day, all you have in this world is your word and your reputation.” [15:50] “I think it's really important to remember: People buy from people.” [16:08] “It's super important to create a relationship with your customers and to make sure you know something about them. So, one of the things I strive to do when I am first meeting someone is learn about them as a human.”  Our Guest Scott Roth, is Chief Customer Officer at Beamery, the leader in talent lifecycle management. As CCO, he works with the company's customers to design, build, and implement talent transformation initiatives that will enable them to unlock the potential in their workforce, improve the talent experience, and ultimately achieve key business targets. Scott has also led professional services teams at Medallia, Oracle, Endeca and Arthur Andersen Business Consulting.  Resources & Links Scott Roth LinkedIn: https://www.linkedin.com/in/scotthroth/ Shawn Nason LinkedIn: https://www.linkedin.com/in/nasonshawn/ Instagram: https://www.instagram.com/manonfiresocial/ Twitter: https://twitter.com/manonfiresocial Website: https://shawnnason.com/ MOFI: https://www.mofi.co/ The Combustion Chronicles Podcast Website: https://shawnnason.com/combustion-chronicles-episodes/ Learn more about your ad choices. Visit megaphone.fm/adchoices