Auto Retail Live

2024 has been a tough year with supply outstripping demand, electric vehicle targets pushing the market and sluggish economy putting ever more pressure on consumer wallets. As well as these ongoing factors, in 2025 retailers will also have to deal with a leap in employment costs. However, as an industry we never fail to learn and adapt, so what does 2025 have in store and what can be put in place to maximise profitability. Auto Retail Live's Outlook for 2025 webinar on 10 December will examine these topics and reveal the results of the latest Auto Retail Barometer survey which tracks business sentiment in the industry. Our panel of experts will get into the detail of new car supply, the impact of the ZEV Mandate, consumer confidence and employment costs plus look at the best metrics businesses should be using to make sure they're on the right track for a profitable 2025. In our final Auto Retail Live of this year we'll have John O'Hanlon from Waylands, Graeme Potts from Eden Motor Group and Philipp Sayler von Amend from Carwow available online to discuss these topics, answer your questions and help you get ready for next year. Topics and questions for discussion include: Market overview Industry themes for 2025 Tackling rising employment costs Consumer behaviour in 2025 Likely vehicle supply scenarios under ZEV Impact of rising EV mix on the retailer

September's new car plate-change month is now out of the way, so attention inevitably turns to the used car market. Despite a relatively strong month for new, used car volumes for franchised retailers are essentially governed by how the market performed two-four years ago. With the market missing more than 1.5 million cars during the pandemic, this is still having a significant impact on stock sourcing and pricing. Used car buyers are traditionally on a tighter budget than new car customers and they're also more traditional in their fuel choice. The result is a distortion. Electric car prices may be weak, but the majority of the market is still running petrol and diesel vehicles where pricing is strong. In this webinar our panel will discuss what this means for retailers and how profitability can be maintained through the very real disruption. Examining all these topics in our next Auto Retail Live Business Briefing, will be Perrys' Darren Ardron, Swansway's Peter Smyth, and Motors' Phill Jones. Led by Auto Retail Live chair Al Clarke, the panel will discuss what's going on now and what's expected to happen in the used car market in the next few months. Auto Retail Live, on Thursday 24 October, will examine the data, discuss hands-on experience and offer advice about how to get the most out of the rest of 2204. Our expert panel will also be available live to answer your questions to help you run a more successful business. Key topics for discussion include: Used car market overview Consumer behaviour in 2024 Used car pricing approach, what works best Stock availability and sourcing Part-ex policies, what's best?

New brand entrants are joining the UK market at pace and putting pressure on existing traditional manufacturers at a time when electric vehicle targets, economic pressures and consumer confidence are all challenging. Of course, the arrival of these new entrants and the timing of government EV targets are not separate. However, many believe that not all the new entrant brands will succeed in the UK. Similarly, few believe the UK market can sustain a higher number of brands than we have now, which means some longstanding brands could also fall by the wayside. Assessing the market and what's needed to succeed for both retailers who partner with these new entrants and the manufacturer is the latest edition of the New Entrants Report, published in partnership with Auto Trader. To launch the report and discuss these topics join us on 8th October at 10:30am for our Auto Retail Live webinar, when we will analyse what these brands have to offer retailers, how and when they're likely to come to the UK and how the market could change with an increasing number of manufacturers. On the webinar panel are Victor Zhang, country director, Omoda & Jaecoo UK, Andrew Pilkington, deputy CEO sales & marketing, Vinfast UK, and Ian Plummer, commercial director of Auto Trader. They will share their knowledge and experience about the new Chinese brands and will be available to answer your questions online. Key topics for discussion include: • Is the UK's plan for electrification helping or hindering new brands • UK market pressures impact on new entrant progress • What retail strategies are the new entrants adopting and why • Why would retailers work with these new brands • How can retailers work with new entrants

Retailers are the pinch-point between weak consumer demand for EVs and tough manufacturer targets for zero emission vehicles. What will this mean for dealers as we head toward the end of the year? In out next Auto Retail Live webinar we'll discuss where the market is now, what consumer demand looks like (with a focus on the EV ICE mix), and how retailers can hit increasingly tough OEM targets. Discussing all these topics in our next Auto Retail Live Business Briefing, will be Jason Cranswick from Marubeni Auto Investment UK, Mark Busby from Hendy Group and Auto Trader's Bex Kennett. Led by Auto Retail Live chair Al Clarke, the panel will discuss what's going on now and what's expected to happen to UK auto retail in the next few months. Auto Retail Live, on Tuesday 10 September, will examine the data, discuss hands-on experience and offer advice about how to get the most out of the next quarter and beyond. Our expert panel will also be available live to answer your questions to help you run a more successful business. Key topics for discussion include: • Where are we now on new car sales? • Consumer EV demand • EV targets for retailers • New car supply • Used car supply and pricing trends

Our panel discuss the issues surrounding the ZEV mandate, including: Will this year really see a 1.45 million new car market as OEMs restrict ICE to hit a 22% BEV mix? Is this just an OEM problem? Is the next Government likely to change tack on EVs? Which sales incentives work best to sell EVs. What impact will the ZEV Mandate have on the used car market? Talking through these points and more are Jonathan Gravell from Gravells, Mike Jones from Fresh Tracks and Auto Trader's Rebecca Clark, all led by Auto Retail Live chair Al Clarke.

Nearing the halfway point in the year, it's clear the market is now back to a reality that involves push, lower consumer demand, increased costs and tighter margins. In this Business Booster webinar, in partnership with Real World Analytics, our panel of retailer experts will discuss the state of the market, how to handle pre-reg, what to do about subdued retail demand, ways of dealing with overage stock, what can be done about rising business costs and how to work with OEMs on EV targets. Discussing all these topics in our next Auto Retail Live webinar, will be Nathan Tomlinson from Devonshire Motors, Craig Petty from Hatfields and John Hogan, Real World Analytics co-founder. Led by Auto Retail Live chair Mike Jones, the panel will discuss what's going on now and what's expected to happen to UK auto retail in the next few months. Auto Retail Live, on 22 May, will examine the data, discuss hands-on experience and offer advice about how to keep your business growing in an increasingly tough market. Our expert panel will also be available live to answer your questions to help you run a more successful business. Key topics for discussion include: • Where to find and keep more customers • How to battle car buying sites at part-ex time • Mitigating rising business costs • How to deal with pre-reg • Rules to follow for overage stock • Flagging retail EV demand

March's plate change is upon us once again and new car supply is being to look decidedly like the past four years never happened with significant new car offers and a cautious consumer. In this Business Briefing our panel of retailer experts will discuss the state of the current market, what can be done to bring in more customers for both new and used cars and how OEM offers and targets are impacting the bottom line for retailers. Discussing all these topics in our next Auto Retail Live Business Briefing, will be Swansway's Peter Smyth, Ron Brooks' Tom Slack and Auto Trader's Karolina Edwards-Smajda. Led by Auto Retail Live chair Al Clarke, the panel will discuss what's going on now and what's expected to happen to UK auto retail in the next few months. Auto Retail Live, on Thursday 14 March, will examine the data, discuss hands-on experience and offer advice about how to get the most out of the next quarter. Our expert panel will also be available live to answer your questions to help you run a more successful business. Key topics for discussion include: Where are we now on new car sales? (market update) Are the OEM offers enough to drive the market? (consumer behaviour) Will March be a profit success story? Will new car volume be enough to power the used market? (Part-ex tips) Outlook for the next few months on new and used

Disruptions to the used car market over the past few years have changed the automotive landscape permanently. Not only were fewer new cars sold during the pandemic, but the addition of electric vehicles and a shift to agency agreements by OEMs has necessitated a new approach to valuations, stock acquisition strategies and sales operations. In our next Auto Retail Live webinar we'll examine these influences on the used car market and provide the insight needed to adapt your operations to ensure ongoing success. We'll have Robert Forrester, CEO of Vertu, Rupert Pontin from AutoAPI and John Veichmanis, CEO of Carwow, all available online to discuss these topics, answer your questions and help you get ready for 2024. We'll unpack the intricacies of new car supply and its ripple effect on the used car market. Our experts will help you plan for the influx of March plate-change trade-ins and discuss the impact agency agreements will have on used car retailing. The focus for this webinar will be to prepare retailers for the first quarter of 2024 up to and including the March plate-change and the increase in part-exchanges. Topics and questions for discussion include: • Market overview – where are we now (including economic factors) • Outlook for Q1 valuations (March plate change) • Influence of agency on used cars and trade-ins • New car supply pressure on used • Impact of rising EV mix and consumer demand • Consumer behaviour when changing cars

As 2023 draws to a close the new and used car markets look far more like those in the pre-pandemic world, but what does that mean for trading in 2024? Auto Retail Live's Outlook for 2024 webinar on 12 December will examine this topic and reveal the results of the latest Auto Retail Barometer survey which tracks business sentiment. Our panel of experts will get into the detail of new car supply, the impact of the ZEV Mandate, consumer confidence and behaviour, used car values and look at the best metrics businesses should be using to make sure they're on the right track for a profitable 2024. In our final Auto Retail Live of this year we'll have James Brearley, COO at Peter Vardy, Jason Cranswick, COO at Marubeni Auto Investment UK, Peter Smyth from Swansway and Phill Jones, COO of Motors, all available online to discuss these topics, answer your questions and help you get ready for 2024. The focus for this webinar will be to prepare retailers for the topics set to dominate their business in the coming 12 months. Topics and questions for discussion include: • Market overview • Consumer behaviour in 2024 • Which KPIs should retailers monitor in 2024? • Likely vehicle supply scenarios under ZEV • Impact of rising EV mix on the retailer • Used car values outlook for early 2024

The UK market is witnessing an influx of new brands from China and around the world, all of which have significant aspirations, new ideas, exciting new products and represent an opportunity for retailers. Starting with a clean slate, these brands are well resourced, fast moving and have the opportunity to both put pressure on established brands and disrupt the traditional route to market. In our latest Auto Retail Live webinar, we'll discuss what these brands have to offer retailers, how and when they're likely to come to the UK and how electrification targets could give these new entrants an advantage. We will also review the success of the recent arrivals in the UK. Joining us on the panel are Mark Blundell, UK head of marketing for BYD, Chee-Kiang Lim, China managing director of Urban Science and Ian Plummer, commercial director of Auto Trader. They will share their knowledge and experience about the new brands and will be available to answer your questions online. Register HERE to join the webinar at 9.00 on Thursday 12th October Key topics for discussion include: Which brands are coming to the UK and when How the most recent arrivals are faring Why electrification is driving the number of new brands What retail models are the new entrants adopting and why Why would retailers work with these new brand

September's plate change is upon us once again and for the first time since the pandemic the new car supply is being to look ‘normal'. Despite this background, economic pressures remain and consumers are increasingly careful about how they spend their money. This is countered by continuing used car stock shortages in some sectors and high prices and good margins. However, the exception is used electric vehicle sales which have gone through a price realignment as supply and demand begin to balance out. Discussing all these topics in our next Auto Retail Live Business Briefing, will be Lookers' Duncan McPhee, eStar Truck and Van's Steve Bridge and Auto Trader's Marc Palmer. Led by Auto Retail Live chair Al Clarke, the panel will discuss what's going on now and what's expected to happen to UK auto retail in the next few months. Auto Retail Live examines the data, discuss hands-on experience and offer advice about how to get the most out of the first half of 2023. Key topics for discussion include: Has vehicle supply finally exceeded customer demand? Latest insight into used vehicle values Have used EV prices normalised? What do retailers need to do to adapt to EV sales? How to retain customers in economically tough times

Waves of change are disrupting the automotive industry, with deep and sudden impact. Consumers are now more demanding about how they expect to interact with dealers and OEMs digitally – how do retailers and manufacturers rise to this challenge? What tools, processes, and skillset are necessary to create a seamless customer journey from enquiry to purchase? What do modern consumers really want and need from today's auto retailer in their buying journey – has digital transformation changed consumer behavior forever? Join us when we will discuss these issues and review the tools and skillset that today's auto retailer needs to achieve in meeting consumer expectations and keep the customer experience relevant – now and in the future. Our expert panel for this webinar broadcast includes James Smullen, director of the award-winning retail group Wayland's, Charlotte Murray, commercial director of Marketing Delivery, and former Head of Marketing at JCT600 and CEO of Keyloop, Tom Kilroy. Key discussion points: Where are we now – current landscape Understanding the customer journey and staying relevant to your customers What are the essential tools, processes, and skillset for today's auto retailer? The key findings from the latest Keyloop market report – which viewers can download free of charge during the broadcast This Auto Retail Live broadcast, in partnership with Keyloop, will examine the customer journey from the perspective of the main stakeholders, looking at the systems involved and the latest technology, including how far we've come so far and what's next for auto retail.

During the first half of 2023 total new car registrations have seen significant increases, however, retail sales have not been part of this rise. Used car values are still strong but EV supply into the market is still outstripping demand. Is the industry back to normal? And if not, when is that likely to happen? Inflation is still high and consumers are under increasing economic pressure as the cost of living rises. In this Auto Retail Live Business Briefing, we talk to Swansway's Peter Smyth, Perrys' Darren Ardron, and Auto Trader's Karolina Edwards-Smajda about how retailers can combat these issues and what's going on now and what's expected to happen to UK auto retail in the next few months. Auto Retail Live, on Thursday 8 June, will examine the data, discuss hands-on experience and offer advice about how to get the most out of the second half of 2023. Our expert panel will also be available live to answer your questions to help you run a more successful business. Key topics for discussion include: Is new car market supply back to pre-pandemic normality? Are new car orders coming in fast enough? Used car pricing outlook – EV & ICE differences What's the best approach to selling EVs?

With the March plate-change month out of the way, used car performance always comes to the fore as retailers look at how best to manage part exchanges. In this Auto Retail Live webinar we'll be looking at how the first quarter has performed for used cars including average sales values, days to sell and gross profit per unit. We'll discuss the outlook for used car values overall as well as why there's instability in the EV market and what's likely to happen to diesel values. Overall we aim to help you make more money selling used cars. On the show we'll talk to Paul Hendy, chief executive of Hendy Group, Marc Thornborough from Auto Trader and John Law from RealTime Communication about used car market trends, how to measure performance and what you can do to improve your business. Key topics for discussion include: * First quarter used car market performance * How is Q2 likely to track * Why are EV values unstable * Which KPIs offer the best insight * What you can do to improve performance

Market performance indicators are giving mixed messages. New car registrations may be up, but retail sales are down. Used car profitability is still strong, but consumer confidence is weak. Short supply means aftersales could be under pressure, yet retailers still can't find enough technicians. In our next Auto Retail Live Business Briefing, we'll talk to George Ashford, CEO Inchcape Retail, Devonshire Motors' Nathan Tomlinson, Mike Jones from Fresh Tracks, and Auto Trader's Marc Palmer. Originally broadcast live from our Manchester studio we will discuss the latest trends, trading and what's expected to happen to UK auto retail in the next few months. Our panel will examine the data, discuss hands-on experience, and offer advice about how to get the most out of the first half of 2023. Key topics for discussion include: Is the new car market returning to pre-pandemic normality? Used car pricing outlook Should you stop stocking used EVs? Customer retention tips in a tough market Aftersales pressures Our expert panel will also be available live to answer your questions to help you run a more successful business. Auto Retail Live is a series of business briefings produced in partnership with Auto Trader that will run throughout 2023.

Auto Retail Live: Future of aftersales New car sales have been down for three years, EVs are taking an increasing share of new car sales and the consumer has been hit by a cost of living crisis. So what does that mean for the future of aftersales? First broadcast on Tuesday, 15 November 2022 at 2pm. Our Auto Retail Live webinar, in partnership with REALtime Communications, will analyse and discuss these points to deliver the best advice. We'll not just show how to stay profitable in the current economic climate, but how to really boost performance in aftersales. On Auto Retail Live's Future of aftersales webinar we'll have Sarah Brettle, director of Ford Customer Service Division, Robert Forrester, CEO of Vertu Motors, and John Law, Data and Insights director, REALtime Communications. The panel will analyse the market and answer your questions about how best to assess and then improve your aftersales business. Key topics for discussion include: What's happened to the usual seasonal business model? And is this the new normal? Trends continuing to impact aftersales Which KPIs offer the best insight? And what to do with that information. How to best improve customer retention Is scale the only answer to rising EV uptake?

The UK market is set to see an influx of new brands from China, all of which have significant aspirations, new ideas and exciting new products. Starting with a clean slate, these brands are well resourced and have the opportunity to disrupt the traditional route to market, both through the vehicles they export and the retail model they adopt. Watch our Auto Retail Live webinar on catch-up, when we will discuss what these brands have to offer retailers, how and when they're likely to come to the UK and how the market could change with an increasing number of manufacturers. Joining us on the panel are William Brown, managing director of IM Group, Chee-Kiang Lim, China managing director of Urban Science and Ian Plummer, commercial director of Auto Trader. They will share their knowledge and experience about the new Chinese brands and will be available to answer your questions online. Key topics for discussion include: Which brands are coming to the UK and when What retail models will the new entrants adopt and why Why would retailers work with these new brands How can retailers work with new entrants

New car supply is short, order banks are long but a looming recession means consumer demand is uncertain. While fleet registrations have taken the brunt of the recent declines in new car sales retail numbers have held up well. However, the simple fact that fewer new cars are entering the market is now impacting used car volumes and putting pressure on aftersales. Auto Retail Live will examine the data, discuss hands-on experience and offer advice about how to get the most out of the latter half of 2022. In Auto Retail Live's Business Briefing we'll have Jason Cranswick, COO of Marubeni Auto Investment (UK) which owns RRG and Norton Way, Tom Slack, group manager for strategy and innovation at Ron Brooks Motor Group, plus Marc Palmer, brand director, Auto Trader available online to answer your questions and share their experience of how best to operate in the current market. In this Auto Retail Live broadcast we'll also be investigating how retailers can best help customers and hit their new and used car targets. Key topics for discussion include: Judging the impact of inflationary pressures on consumer spending Used car pricing outlook New car supply vs order take Staying ahead in aftersales

With rising online customer communication, the switch from franchised to agency models and advancing technology the digital space between the retailer, manufacturer and consumer is set to undergo significant change. In our next webinar and report of the same title; Technology and process – a revolution in auto retailing, we'll be examining this space, finding out how significant it is and looking at data control and what it means for the industry. This Auto Retail Live, in partnership with CitNOW Group, will examine the space from the perspective of the main stakeholders, looking at the systems involved, data ownership, the technology, how far we've come so far and what's next for auto retail. In Auto Retail Live's Technology and process webinar we'll have Ken Savage from Perrys Group, Dale Wyatt from Suzuki, marketing consultant Ian Godbold and Alistair Horsburgh from CitNOW Group available online to answer your questions and share their views on how best to operate in this evolving market. Key topics for discussion include: How industry structure changed due to technology Impact on the customer: is buying online easier? Impact on the retailer: who controls the data? Impact on the manufacturer: does technology bring efficiency The future: Can suppliers deliver everything the consumers, retailers and manufacturers want?

Rising business costs, a consumer spending crunch and uncertainty over used car values will all be up for discussion in the new Auto Retail Live webinar. Being broadcast at 2pm on 14 June, Auto Retail Live will examine how the first half of 2022 has gone and what's in store for the rest of the year. Auto Retail Live will examine what retailers can do to prepare for the next six months. In Auto Retail Live's H2 Briefing we'll have Peter Smyth from Swansway Group, John O'Hanlon from Waylands, Jonathan Gravell from Gravells and Bex Clark from Auto Trader available online to answer your questions and share their experience of how best to operate in the current market. Key topics for discussion include: • Rising business costs – have you factored in inflation at a high enough level on energy and staffing budgets? • Trends in consumer spending – are order banks safe? • Used car pricing outlook – are we set for a drop in values? • New car supply outlook – will production ramp back up soon? REGISTER NOW and join us online at 2pm on Tuesday, 14 June for our H2 Briefing. It's 40 minutes that will give you practical advice and expert opinion on the quarter, and the race to the end of the year – from some of the most successful operators in the auto retail industry. Auto Retail Live is a series of business briefings produced in partnership with Auto Trader that will run throughout 2022. It's just 40 minutes of your time which will give you the inside knowledge to hit your targets this quarter and to put you in the best position for the rest of 2022… and all delivered in the comfort of your own office!

Consumer demand is still ahead of vehicle supply in both the new and used car markets, but as interest rates and the cost of living rises, will this situation continue? And if so, for how long? Auto Retail Live, first broadcast on Tuesday 15 March, examines how retailers can make maximise their online and showroom performance while being supply constrained, how they can boost customer retention and manage the online journey to bring in new buyers. In Auto Retail Live's Q1 Briefing we'll have Jason Cranswick, COO of Marubeni Auto Investment which owns RRG and Norton Way, plus James Buxton, COO of Carzam and Karolina Edwards-Smajda, commercial product director, Auto Trader available online to answer your questions and share their experience of how best to operate in the current market. In this Auto Retail Live broadcast we'll also be investigating how retailers can best help customers and hit their new and used car targets. Key topics for discussion include: Used car pricing outlook New car supply outlook Judging the impact of wider economic factors Online journey management Listen on catch-up for our Q1 Briefing. It's 40 minutes that will give you practical advice and expert opinion on the quarter, and the race to the end of the year – from some of the most successful operators in the auto retail industry. Auto Retail Live is a series of business briefings produced in partnership with Auto Trader that will run throughout 2022. It's just 40 minutes of your time which will give you the inside knowledge to hit your targets this quarter and to put you in the best position for the rest of 2022… and all delivered in the comfort of your own office!

Auto Retail Live's Outlook for 2022 webinar first broadcast on 14 December examines this year and host of other trends set to impact retailers next year. Alongside looking at when the industry-wide supply issues will start to abate and bring used car supply and pricing back to some form of normal, we'll also examine other issues including demand for technicians, vehicle electrification and soaring energy costs. And it almost goes without saying that we'll touch on agency agreements too. In our final Auto Retail Live of this year we'll have Mark Raban, CEO of Lookers, David Peel, managing director of Pentagon Motor Group, and Stuart Mills, chief customer officer of Keyloop, all available online to discuss these topics, answer your questions and help you get ready for 2022. The focus for this webinar will be to prepare retailers for the topics set to dominate their business in the coming 12 months. Topics and questions for discussion include: • When will new car supply being to free up? • Will there be a soft or hard adjustment to used car values in 2022? • Consumer behaviour changes as more people buy EVs • Impact of rising EV mix on the retailer • What do retailers need to consider ahead of a switch to an agency model? • Margin pressure from escalating costs from staffing to energy

As year-end targets approach, manage customer expectations on both new car supply and used car pricing as well as the increasing shift to electric cars becomes ever more important. Auto Retail Live will examine how retailers can make sure they don't ‘leak' customers who are increasingly demanding over delivery times and trade-in values. In this Auto Retail Live broadcast we'll be investigating how retailers can best help customers and hit targets. We'll also investigate the retailer's role in the shift to EVs. In Auto Retail Live's Q4 Briefing we'll have Daksh Gupta, CEO of Marshall Motors, Robin Luscombe, owner of Luscombe Motors and Karolina Edwards-Smajda, commercial product director, Auto Trader available online to answer your questions and share their experience of how best to operate in the current circumstances. The focus for this webinar will be retail new and used car sales, how to thrive online and how to prepare for September, Q3 and the rest of 2021. Key topics for discussion include: Customer communication during long lead times Part exchange valuation expectation management Are manufacturers favouring EV orders How can retailers help the in the shift to EVs REGISTER NOW and join us online at 2pm on Tuesday, 9 November for our Q4 Briefing. It's 40 minutes that will give you practical advice and expert opinion on the quarter, and the race to the end of the year – from some of the most successful operators in the auto retail industry. Auto Retail Live is a series of business briefings produced in partnership with Auto Trader that will run throughout 2021.

Looking at the next five years and the run-up to 2030, the UK's auto retail industry is facing some of the biggest shifts in direction ever seen. With digitisation already well under way, vehicle electrification and agency agreements are set to dominate the landscape, manufacturers and dealers need to work out how best to run a profitable retail operation. In the latest Auto Retail Live broadcast, held in association with Lombard, we'll be investigating these topics in depth with panellists Paul Hendy, CEO of Hendy Group, Tony Whitehorn, automotive consultant and former president of Hyundai Motor UK plus Richard Hill head of automotive at Natwest. The broadcast will also mark the launch of our new report The Future of UK Auto Retailing which identifies the impact the past year has had on the automotive landscape and how the automotive landscape looks set to change in the next five to 10 years. The focus for this webinar will be to provide insight into how the landscape for auto retail will develop with electrification, digitisation and the adoption of new retailing agreements. Key topics for discussion include: EV adoption and the impact on retailers Changing customer behaviour Agency and direct sales model adoption Regulations at UK and European level New market entrants and disruptors

Do you really know how car buyers go from needing or wanting their next car to the final purchase? In the second of our Winning and retaining customers Auto Retail Live broadcast, we'll be investigate the customer journey and the role marketing plays in this process. Coinciding with the launch of our latest report Winning and retaining customer in an always-on world, this webinar will examine brand advertising, internet presence and wider marketing trends both inside and outside automotive. As an added bonus, anyone who attends the webinar will be able to take advantage of the discounted rate for the report of £265, should they wish to buy a copy, rather than the full rate of £395. On the panel for the 40-minute webinar on 14 September will be Matt Wrigley, group marketing and innovations director for Jardine Motors, Matt Dunnakey, head of marketing at Hyundai Motor UK, and Phil Jones head of eBay Motors Group. All panellists will be available live to answer questions and give their views and thought about the latest in automotive marketing. The panel will be chaired by Auto Retail Network's Al Clarke. The focus for this webinar will be to provide the latest insight into marketing within a fully-digital world. Key topics for discussion include: How to build brand awareness Online presence How to stand out from your rivals Wider trends from inside and outside auto retail This Auto Retail Live broadcast is being held in partnership with eBay Motors Group.

New and used cars are both in short supply. New car production has been slowed by the chip shortage while the knock-on impact of fewer part exchanges has seen used car stocks drop and prices rise. While margins are up as a result of this situation, how long will it last? With the all-important September plate-change just round the corner, in our latest Auto Retail Live broadcast we'll be investigating vehicle supply, it's impact on retailers and what can be done about it. In Auto Retail Live's Q3 Briefing we'll have John O'Hanlon, founder of Waylands, Graeme Potts, CEO of Eden Motor Group, and Catherine Faiers, COO of Auto Trader, available online to answer your questions and share their experience of how best to operate in the current circumstances. The focus for this webinar will be retail new and used car sales, how to thrive online and how to prepare for September, Q3 and the rest of 2021. Key topics for discussion include: New car supply – when will the chip shortage end New cars – how to manage customer expectations Used car stock levels Used car pricing Renumeration for sales teams

Do you really know how car buyers go from needing or wanting their next car to the final purchase? In our latest Auto Retail Live broadcast, we investigate the customer journey and the role marketing plays in this process. Coinciding with the launch of our latest report Winning and retaining customer in an always-on world, this webinar will examine consumer buying behaviour, the processes and technology involved, attribution and tracking, brand advertising and wider marketing trends both inside and outside automotive. As an added bonus, anyone who attends the webinar will be able to take advantage of the discounted rate for the report of £265, should they wish to buy a copy, rather than the full rate of £395. On the panel for the 40-minute webinar on 6 July will be, Philip Deacon, head of marketing, Marshall Motor Group, Sam Luscombe, head of innovation at award-winning Luscombe Motors, Cambria's marketing director Ian Godboldand Phill Jones head of eBay Motors Group. All panellists will be available live to answer questions and give their views and thoughts about the latest in automotive marketing. The panel will be chaired by Auto Retail Network's Al Clarke. The focus for this webinar will be to provide the latest insight into marketing within a fully-digital world. Key topics for discussion include: Car buyer behaviour – is a fully-online model possible How to handle customers arriving at non-standard points in the sales funnel How can retailers best track and measure multiple sources for leads How to build brand awareness Online presence – how to stand out from your rivals Wider trends from inside and outside auto retail

A new breed of digital-only retailers are spending huge sums of money marketing themselves as the best way to buy a car, but is this really the case and can more traditional showroom-based dealers win online as well as off-line? In the latest Auto Retail Live broadcast we'll look into the detail of these business and what retailers with physical showrooms can learn from this new model. In our next Auto Retail Live webinar New entrants, the changing landscape of auto retail, Simon Dixon, founder of Rockar, Neil Smith former operations director for Cazoo and Darren Preddy, Rapid RTC sales director will all delve into the details of online retailing. The focus for this webinar will be to provide insight into online retailing and what traditional retailers can learn from the new online-only entrants. Key topics for discussion include: How to cope with vehicle returns Do customer buy without a test drive National vs local marketing How to handle customer enquires without a showroom Stock sourcing and stock turn Logistics of home delivery

Showrooms have reopened and those customers that didn’t want a fully online experience are fuelling a strong start to Q2. However, will this pent-up demand be enough to make up for the Q1 lockdown? And at what level will demand continue for the rest of the year? In our second broadcast of 2021, Auto Retail Live’s Q2 Briefing will examine how retailers can optimise sales now to best make up for a March without physical showrooms. In our Q2 Briefing we’ll have Darren Ardron, Perrys managing director, Paul Philpott, Kia UK president and CEO, and Nathan Coe, chief executive of Auto Trader all available online to answer your questions and share their experience of how best to operate after the latest lockdown. The focus for this webinar will be retail new and used car sales, how to thrive online and how to prepare for lockdown’s lifting. Key topics for discussion include: How has the showroom reopening gone? Managing pent-up demand in Q2 Balancing online/offline now everyone’s digital New and used car supply Consumer trends and buying habits for the rest of 2021 Are EVs only for company car buyers?

With less than a month to go before showrooms can reopen in the UK, Auto Retail Live looks at ideas from around the world and how retailers have handled lockdown and their subsequent reopening. Central to our discussion is the impact of the pandemic and how it has potentially reshaped many of the processes for car retailing. Retailers have lost an entire quarter of showroom sales, and while online purchasing and click and collect work for some buyers, many more are waiting so they can see cars in the metal, carry out a test drive and negotiate face-to-face. In this Auto Retail Live broadcast, in partnership with Rapid RTC, we hear about ideas from across the Atlantic and around the world and discuss how UK retailers can put themselves in the best position for showroom reopening in April. On Auto Retail Live: Steve Chipman, president and CEO of Birchwood Automotive Group a 21-site group based in Winnipeg, Canada, who will talk about what he’s learnt about auto retailing in the pandemic. Daksh Gupta, CEO of Marshall Motors, who will discuss what his business is doing to get ready for 12 April after showrooms were shut for almost all of Q1. Jonathan Meade, owner of Hutton & Meade a Dublin-based franchised retailer and treasurer of the Society of the Irish Motor Industry, will talk about what his business has learnt in the pandemic. Pontus Riska, vice president of UK sales at Rapid RTC, who will reveal what his data shows about how consumers have been behaving in lockdowns around the world. Key topics for discussion include: How to get ready for reopening the showroom Lesson s from overseas Online sales innovation Customer handling and lead management Test drives Staff safety and mental wellbeing

As we start 2021 under lockdown conditions, retail businesses are once again responding with determination to get the best out of a challenging situation. In our first broadcast of 2021, Auto Retail Live’s Q1 Briefing examines the pinch-points of the latest lockdown, how customer buying habits have evolved and what’s the best course of action to get through this, especially if the lockdown continues into March; the UK’s biggest month for new car sales. In our Q1 Briefing James Brearley, Inchcape UK CEO, Rawdon Glover, Jaguar Land Rover UK managing director and Ian Plummer, commercial director at Auto Trader all share their experience of how best to operate under the latest lockdown. The focus for this webinar will be retail new and used car sales, how to thrive online and how to prepare for lockdown’s lifting. Key topics for discussion include: What to do as we get ready to exit lockdown What if lockdown is extended into March? Customer behaviour in lockdown 3.0 Will people buy without a test drive? What are the longer-term impacts of an on-off market?

Even before Covid-19, 2021 was always going to be a turbulent year. The UK’s separation from the EU starts in January. Emissions targets get tougher in 2021. And the number of new-start tech firms trying to reinvent auto retail seems to be on an exponential growth trajectory. In our final Auto Retail Live of 2020 we had Robert Forrester, CEO of Vertu Motors, Jonathan Gravell, managing director of Gravells Motors, Paul Ward director of Shelbourne Motors and Darren Preddy, director of dealer sales of Rapid RTC all available online to discuss these topics, answer your questions and help you get ready for 2021. Register to join us HERE The focus for this webinar was on new and used car sales, how to hit your targets while dealing with a changing landscape. Questions for discussion include: How have the 2020 lockdowns changed consumer behaviour? What more can dealerships be doing? What should retailers do about Brexit? Do retailers need to plan for the new petrol and diesel car ban now? Will the new-start tech firms reinventing auto retail, such as Cinch and Cazoo, be successful? Why haven’t we seen a shift to agency agreements yet?

Lockdown 2.0 may not come with the same shock as the first, but it’s raised a new set of questions around what the Government will and won’t allow this time round plus how best to refine online sales and click and collect to keep business running and customers satisfied. In our Q4 Briefing we have Darren Edwards, Sytner Group CEO, Bill Berman, Pendragon CEO and Catherine Faiers, COO at Auto Trader all answering your questions and sharing their experience of how best to operate under lockdown. The focus for this webinar will be retail new and used car sales, how to hit your targets while dealing with a changing landscape. Key topics for discussion include: Lockdown 2.0, what have we learnt from the first lockdown to help us now? What’s different this time round and how to deal with it. Are the manufacturers doing enough to support their networks?

How is your September going? Want to do even better? Then tune in to this Auto Retail Live podcast to get the critical insight to hit your September targets, grow your profitability and maintain impetus for the remainder of 2020. Due to the premature end to March sales, this September will be the most important month of 2020, both for the sale of new vehicles and maximising the part exchanges to fuel your used car sales. Held in association with Mazepoint, our podcast features Daksh Gupta, CEO of Marshall Motors, John O’Hanlon, founder of Waylands, Ian Plummer, Auto Trader commercial director and Tracy Ellam, Mazepoint commercial director. The focus for this webinar will be new car sales, how to hit September’s targets without resorting to pre-registration, will the pent-up demand continue, how to spot new opportunities within your own data and how the rest of 2020 will shape up. Key topics for discussion include: The latest on September new car registrations Identifying business opportunities in your data Consumer demand outlook How to deal with OEM targets and pressures Used car opportunities

The FCA’s new rules on commission disclosure and a ban on discretionary commission payments will have far-reaching implications for the sale of cars. Our Auto Retail Live webinar The Future of Motor Finance looks at how retailers can continue to make money from finance, but also make the buying experience easier, clearer and simpler for consumers resulting in better customer satisfaction and increased new and used car sales. In this Auto Retail Live webinar we’ll have Mike Pierce, managing director of Sytner Finance, Neil Pickles from RSM Risk Assurance Services, James Tew from iVendi and finance sales expert Andy Tong to help improve your retail performance. The focus for The Future of Finance webinar will be on what the new FCA rules mean to your business, what you can and can’t do as well as looking at how to future-proof your operations. Key topics for discussion include: What did the FCA report on car finance say What are your immediate actions What can and can’t you do How you should be planning for the future

Business is far from normal yet, but the September plate-change will still happen and targets still have to be hit. Our next Auto Retail Live Quarterly Briefing will help put your business in the best position with advice, tips, insight and discussion from our expert panel. In the Q3 Briefing we’ll have Robin Luscombe, founder of Luscombe Suzuki and Mitsubishi, Mike Jones, chairman of ASE Global and Sue Fish, head of new cars at Auto Trader on the panel to help improve your retail performance. The focus for this webinar will be retail new car sales, how to hit new car targets without resorting to pre-registration and the latest buyer behaviours as well as the impact of the broader economic climate. Key topics for discussion include: Will pent-up demand continue to September? Is there enough, or too much, supply? Latest consumer trends Economic impact on auto retail

Showroom shutdown followed by pent up demand is uncharted territory for the used car market. In this Auto Retail Live webinar we look at how the pricing and sourcing of used cars has been impacted plus what’s in store over the next few months. First broadcast on Thursday, 25 June we had Neil Smith from Imperial Car Supermarkets, Rupert Pontin from Cazana, Mark Fretwell from Chrysalis Loyalty and Bex Clark from Auto Trader, all available to answer your questions. Showrooms may be open, but we are still facing unprecedented challenges, so it’s vital to come out as strong as possible. With this webinar we aim to help you achieve this. Key topics for discussion include: How is consumer demand? Can used car supply keep pace? Which way will prices go? What will the drop in new car sales do to RVs? Can used car sourcing go fully digital?

Now that showrooms in England have reopened, in this Auto Retail Live webinar we investigate how best to get customers to start buying cars again, how to ramp up the sales process and what the early pinch-points have been plus how to solve them. This webinar’s panel includes; Paul Hendy from Hendy group, Stuart Buckley from Calltracks and Pontus Riska from Rapid RTC. Key topics for discussion include: How a leading retailer is managing his business How the market is performing How best to get the message to your customers What sort of message should you be delivering What are the early pinch-points – both in the physical showroom and in the (sales) process of getting people back in New, used and aftersales differences

In this Auto Retail Live webinar, we investigate online sales, click and collect, handling part exchanges, test drives and distance selling. Plus, we will have the industry’s leading legal experts on hand to discuss the latest on the furlough scheme, employment issues and other current challenges facing auto retailers. We are joined by the leading retailer Peter Vardy, Sandra Martins and Iain Larkins from Radius Law, plus Karl Werner from MotoNovo Finance, all who answer your questions. Now that click and collect is an option for retailers with closed showrooms, join Peter, Sandra, Iain and Karl to see what you can do to ensure every opportunity is maximised for your business, now and as we begin to open the showrooms in the ‘New Normal’. Key topics for discussion include: How a leading retailer is managing his business How customers behaving online Trip hazards of distance selling How best to handle vehicle handovers and test drives Online finance integration How to ready your business for reopening

We analyse the Government’s plans to get businesses back up and running while maintaining worker and customer safety as lockdown starts to ease. Robert Forrester, CEO of Vertu Motors, Sandra Martins, head of employment at Radius Law, Catherine Faiers from Auto Trader and Jeremy Evans, founder of Marketing Delivery, chat to Al Clarke about the issues of the day. Key topics for discussion include: What the Government has confirmed you can do What the Government has confirmed you can’t do Analysis of the grey areas How to bring staff back to work Messages for customers

The latest in our new format Auto Retail Live webinars investigates how retailers can get back to selling cars, be that digitally, over the phone or, when lockdown is eased, from a showroom again. Ken Savage from Perrys, Rawdon Glover from Jaguar Land Rover and Karolina Edwards-Smajda from Auto Trader, discuss your questions and the latest topics. Working through these unprecedented challenges and coming out as strong, and as positive, as possible is vital. With this webinar we aim to help you achieve this. Key topics for discussion include: Finding a way back to selling cars Safest delivery options Online or on the phone – how to talk to customers Differences between new and used Lessons learnt so far during lockdown

Our latest Auto Retail Live webinar looks at how the industry is dealing with car finance plus financial and operational management within retailer businesses. Our panel of experts includes Graeme Potts from Eden Motor Group, Tracy Ellam from Mazepoint and Lyn Howdon from Chrysalis Loyalty. Working through these unprecedented challenges and coming out as strong, and as positive, as possible is vital. With this webinar we aim to help you achieve this. Key topics for discussion include: How to communicate finance offers ‘What if’ scenario planning How to handle end-of-contract customers What reporting within your business is top priority What help should retailers be offering customers Tracking performance during home working

This week we have Daksh Gupta, CEO of Marshall Motors, Sandra Martins, employment expert at Radius Law, Stuart Buckley, founder of Calltracks and Jeremy Evans, founder of Marketing Delivery, all available to answer your questions. Working through these unprecedented challenges and coming out as strong, and as positive, as possible is vital. With this webinar we aim to help you achieve this. Join Daksh, Sandra, Jeremy and Stuart to see what you can do to ensure every opportunity is maximised for your business. Key topics for discussion include: Which areas of the business you can keep going How to support your staff What messages should retailers be giving customers What steps are other retailers taking

Join us as we chat to Robert Forrester, CEO of Vertu Motors, Nick King, Retailer Insight Director at AutoTrader Group and Pontus Riska, VP Sales & Support at RAPID RTC to give you all the help you need to make sure you can stay positive and help your customers in this new world. Surviving the challenges of Covid-19 and coming out as strong, and as positive, as possible is vital. You have had to close showrooms but don’t just stop altogether. Customers still have questions, and they still need to keep their cars safe and operational – so for every retailer it’s essential to keep that positive communication going, to help them now and in the future. For the video version https://bit.ly/2UvRgnA

If you want to get 2020 off to a flying start and make sure the first quarter goes to plan and targets are met, tune in to our Auto Retail Live Quarterly Briefing first broadcast on 6 February. Our panel of experts, including Darren Ardron, Managing Director of Perrys, Peter Haynes, Managing Director of Howards Motor Group, and Catherine Faiers, Chief Operating Officer at AutoTrader, discuss how 2020 has started and what it will take to succeed in the first quarter of the year and beyond. The panel discuss how to improve used car stock turn, how to hit new car targets without resorting to pre-registration and the latest buyer behaviours, as well as the impact of the broader economic climate. In Auto Retail Live broadcast, held in partnership with AutoTrader, we look at these ideas and what’s in store for 2020 as a whole as new CO2 targets for manufacturers could mean retailer renumeration is altered to favour plug-in cars.

The market may be tough going at the moment with Brexit and other economic factors putting consumers off, but there are actions you can put into place to make sure you hit your year-end targets. In this Auto Retail Live, we look at these ideas and what’s in store for 2020 when new CO2 targets for manufacturers could mean retailer remuneration is altered to favour plug-in cars. Our guests in this programme are Daksh Gupta, Chief Executive Officer of Marshall Motor Group, Stephen Brighton, owner of Hepworth Motor Group and Rebecca Clark, Manufacturer and Agency Director at Auto Trader.