Communicating Health Podcast

0.30 - Intro.1.15 - Thanks and gratitude.2.30 - Importance of effective communication skills. 

1.30 - Introduction and importance of emotional intelligence.12.30 - Key communication skills for optimal relationships.23.30 - Overcompensation by talking too much.28.15 - Mentors and communication courses.33.00 - Appreciating and valuing patients who put their care in your hands.42.45 - What it looks like to have a 10/10 practice.51.00 - How to set up a system in Level Up.55.15 - Over-dependence on key staff members.1.02.15 - Managing staff - check-ins and asking for feedback.https://www.commhealth.com.au/bloghttps://levelup.dental/https://principle.dental/https://www.amazon.com.au/Checklist-Manifesto-How-Things-Right/dp/0312430000As we talked about in this episode - if you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.   

3.00 - Qualities of an effective leader.9.15 - What makes a team work well together?17.00 - Stages of leadership growth.24.30 - Building trust.30.30 - What do leaders struggle with?36.15 - The portfolio career.https://www.commhealth.com.au/blogIf you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit. 

1.30 - Bio.11.30 - Post-graduate training.17.00 - Importance of communication.31.30 - Informed consent for complex treatment plans.39.15 - Challenging interactions and expectation management.47.30 - Work in public sector and in a multi-disciplinary team.59.00 - Teaching and mentoring.1.02.30 - Stress management.1.11.45 - Resources.https://www.branemarkcenter.com.au/https://www.commhealth.com.au/bloghttps://dsswa.org.au/https://books.apple.com/us/book/interactive-dental-photography/id924377968https://http://www.quintpub.com/display_detail.php3?psku=B9504#.Xs4J3sARVPYhttps://http://www.quintpub.com/display_detail.php3?psku=B4962#.Xs4JiMARVPYIf you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.   

3.15 - What does being a professional mean to you?12.00 -  What professional and semi-professional organisations do you belong to?16.45 - What are the rights and responsibilities you have as a health professional in your community?20.15 - What are the privileges that you have as a health professional?23.30 - What resources do you use to build your professional links and identity?28.15 - What social, political and environmental issues do you believe or have encountered to impact your views/skills/relationships in a dental setting?33.00 - What do you think has changed and developed in this current era that you think has had a major impact on the way you see dentistry?39.00 - Do you have any personal anecdotes that have helped in your development as a health professional - whether as a student, mentor, dentist, educator?42.30 - What are some beliefs/attitudes that you stand by and would pass down to me, as a dental student?44.45 - What do you love about your job?https://commhealth.com.au/bloghttps://www.dentalboard.gov.au/Codes-Guidelines/Policies-Codes-Guidelines/Code-of-conduct.aspx

1.15 - Bio.9.45 - Post graduate training.15.15 - Importance of communication in oral medicine.21.00 - Expectation management and placebodontics.24.00 - TMD screening in general practice.34.15 - Controversies around TMD and orofacial pain.40.30 - Crossover of dental and non odontogenic pain.52.45 - ACE score.58.45 - Parafunction and management including splints.www.commhealth.com.au/bloghttps://www.goodtherapy.org/blog/psychpedia/ace-questionnairehttps://www.springer.com/gp/book/9783319723013https://www.commhealth.com.au/patient-centred-care/If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

3.30 - Bio.7.45 - Qualifiers.12.00 - Potential mental health impacts.23.45 - Inactivity and loss of routine.31.45 - Concern for staff35.45 - Concern for patients.39.15 - Benefits of personal calls to patients.42.15 - Strategies.50.00 - "we're all in this together".Resources.https://www.psychology.org.au/COVID-19-Australianshttps://youtu.be/BmvNCdpHUYMhttps://www.ruok.org.au/https://www.beyondblue.org.au/homehttps://www.smilingmind.com.au/https://www.calm.com/https://www.facebook.com/groups/174664313348067/Free in April only - https://www.pluralsight.com/http://www.openculture.com/freeonlinecourseshttps://online-learning.harvard.edu/cataloghttps://ocw.mit.edu/index.htmhttps://www.classcentral.com/report/new-courses-october-2018/https://akimbo.com/https://youtu.be/3Gc-1lwYRJMhttps://commhealth.com.au/blogIf you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

1.45 - Intro.5.00 - Screening.22.15 - Classification - health.28.15 - Periodontitis and other conditions.36.30 - Staging.44.15 - Grading.58.00 - Implants - health.1.04.00 - Peri-implant mucositis.1.04.45 - Peri-implant bone loss and peri-implantitis.1.09.45 - Cleaning and maintaining implants.1.14.15 - Occlusion.https://commhealth.com.au/bloghttps://www.perio.org/sites/default/files/files/Staging%20and%20Grading%20Periodontitis.pdfIf you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.     

1.45 - Bio.6.00 - Awareness of perspective.11.45 - "Communication is the key" - learning these skills.19.00 - Workflow and team dynamics - importance of DA.25.00 - "Why did you do dentistry?"29.15 - Graduate of the year, CPD and mentoring.43.15 - Building rapport and trust.47.15 - Challenging interactions.55.30 - Working in a practice that aligns with your values.58.15 - The sh*t sandwich.1.02.30 - DHS podcast and the generous dental community.1.07.45 - Interests outside of clinical dentistry.1.09.00 - Recurring themes in DHS podcast.1.11.45 - What are you most proud of?1.13.45 - What advice would you give to new-grads?http://commhealth.com.au/blog/https://www.dentalheadstart.com/category/podcast/Making it easy for patients to say yes - Paul HomolyIf you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.     

1.45 Intro + bio.10.00 - Opinion leader 3M ESPE + digital photography.15.10 - "never want the treatment to be done more than the patient".24.35 - "there's got to be a better way of doing dentistry" - new practice concept.35.30 - The 1 hour new patient exam - phase 1 of 3.48.35 - "I'm not here to judge you".51.10 - Phase 2 (clinical exam) and phase 3.1.03.00 - Working in a corporate - opportunity to mentor.1.08.00 - Asking for referrals and recommendations.1.10.50 - The Dental Board Code of Conduct.1.14.55 - Advice for new graduates.1.18.20 - Make friends with specialists.1.21.00 - The secret to successful dentistry.1.27.40 - Being open to feedback and audit.1.38.10 - IQ + EQ + CQ = SUCCESShttps://www.commhealth.com.au/blogMotivational Interviewing - William Millerhttp://www.pacificsmilesgroup.com.au/insight/https://www.linkedin.com/pulse/10-tips-new-dental-graduates-rakesh-jivan/https://www.linkedin.com/pulse/secret-success-dentistry-new-recent-graduates-rakesh-jivan/If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.   

0.00 - Intro.4.10 - Definition of empathy - a learned skill.7.50 - Treatment planning - the golden rule vs the platinum rule.15.45 - Empathy vs overwhelm/ burnout.19.50 - 3 aspects of communication where we can use empathy.25.20 - Social media.27.20 - The social media 'pile in'.33.20 - Understanding our biases.36.10 - Separating the person from the problem.37.10 - Positions vs interests.40.00 - What is the truth?41.50 - Disentangling impact and intentions.43.30 - Blame vs contributions.www.commhealth.com.au/blogPeople Skills - Robert BoltonEmotional Intelligence - Daniel GolemanThinking Fast and Slow - Daniel KahnemanGetting to Yes - Fisher & UryDifficult Conversations - Stone, Patton & Heenhttps://whatyouwilllearn.com/book/thinking-fast-and-slow/If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.    

2.10 - Bio.15.35 - Building rapport and trust.21.15 - Dealing with patient rejection/ crticism.24.00 - Active listening and apology/ explanations.28.25 - Receiving a complaint.31.00 - Role of ineffective communication in complaints.33.00 - Effect of complaints on practitioners and defensive dentistry.40.40 - How to avoid adverse outcomes and complaints.46.00 - Burnout and practitioner mental health.55.00 - The Mental Block Facebook group.58.00 - Social media.1.04.00 - Environment for new grads.1.09.40 - Resources.Malcolm Gladwell - Outliers / Blink.Matthew Syed - Black Box Thinking.Robert Sapolsky - Behave.www.commhealth.com.au/blogIf you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit. 

2.00 - Bio.3.25 - Benefits of teaching.7.00 - Key considerations for specialists building rapport.13.10 - Behaviour change and motivation.16.35 - Educating patients - focus on susceptibility.22.40 - Addressing lifestyle issues.28.45 - Laser assisted treatment - positive outcomes and motivating tool.40.30 - New periodontal classification.42.30 - When treatment doesn't work.46.25 - Teamwork and managing a team.51.40 - Communicating with referrers.54.25 - The journey to specialisation.58.05 - Recommended resources.www.commhealth.com.au/bloghttps://www.allianceperiodontics.com.au/https://www.perio.org/sites/default/files/files/Staging%20and%20Grading%20Periodontitis.pdfhttps://www.perio.org/sites/default/files/files/Classification%20at%20a%20glance.pdfIf you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

0.36 - Bio.2.10 -Our experiences as new graduates.12.48 - Public perception of dentists.14.32 - Empathy vs. self preservation.19.50 - Discussion about the possible benefits of mature entry to dental school.25.15 - Burnout.34.50 - Benefits of fluoride.37.10 - Interests outside of dentistry - benefits for wellbeing and dentistry.39.10 - treatment of anxious patients - acknowledgement.47.10 - Equalising the power imbalances in the dental surgery and humility.53.50 - Failing to fail?56.10 - Tips for developing communication skills.1.03.20 - Resources.Resources;www.commhealth.com.au/blogAgainst empathy - Paul Bloom.Humility is the new smart - Hess and Ludwig.People skills - Robert Bolton.Quiet - Susan Cain.Laurie Helgo - Introvert power.Give and take - Adam Grant.The overstory - Richard Powers.Derry Girls - Netflix.If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.   

1.20 - "This is going to take much more time - I don't have the time."6.00 - How spending extra time at beginning benefits the interaction.9.00 - Anxiety management strategies.14.35 - Ways to give power back to the disempowered patient.17.45 - Screening questions.19.45 - Managing attendance - last minute cancellations and FTAs.23.45 - TLC phone calls.25.10 - Dangers of vicarious trauma - dentist/ team self-care.34.55 - How to respond if a patient discloses a history of abuse.41.40 - Call to action.50.10 - Benefits of this approach for the dental team.www.commhealth.com.au/bloghttp://zaksdental.com.au/the-team/http://zaksdental.com.au/trauma-informed-dental-care-adult-survivors-sexual-assault/links-references-resources-including-quoted-dentist-lecture-videos/http://zaksdental.com.au/trauma-informed-dental-care-adult-survivors-sexual-assault/videos-for-dentists/https://tedxsydney.com/talk/how-to-end-fear-of-the-dentist-sharonne-zaks/https://www.abc.net.au/radio/programs/conversations/sharonne-zaks-dentist/11188216If you learned from this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

3.00 Trauma informed dental care - what is it?10.00 - Prevalence and how survivors present in the dental environment.12.20 - Power imbalances.14.40 - Potential triggers for survivors.17.40 - Mindset where survivors blame themselves and impact of this.20.40 - Positive impact that dental team can have.25.10 - Brain changes in patients who suffer trauma.33.30 - Mindset of the dental team - rebuilding trust.34.30 - Empathy (and how to do this safely for the dental team).37.50 - Setting healthy boundaries.40.05 - Having compassion for patients (and ourselves).41.50 - Honouring the patient's autonomy.42.55 - Avoiding judgement.45.20 - Validating patient concerns and accepting difference.47.00 - Keeping our word and humility.48.40 - Empowerment model.50.50 - Equal status collaborative partnership.52.40 - Impact of offering choice wherever we can.www.commhealth.com.au/bloghttp://zaksdental.com.au/the-team/http://zaksdental.com.au/trauma-informed-dental-care-adult-survivors-sexual-assault/links-references-resources-including-quoted-dentist-lecture-videos/http://zaksdental.com.au/trauma-informed-dental-care-adult-survivors-sexual-assault/videos-for-dentists/https://tedxsydney.com/talk/how-to-end-fear-of-the-dentist-sharonne-zaks/https://www.abc.net.au/radio/programs/conversations/sharonne-zaks-dentist/11188216If you learned from this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

1.59 - Bio.5.20 - Building rapport as a specialist.9.58 - Taking a medical history.13.15 - Smoking and alcohol discussions including dealing with resistance.21.10 - Being 'present' for each patient.25.20 - Supplements and alternative therapies.31.20 - Use of humour.32.40 - Breaking bad news - SPIKES protocol.43.40 - Motivational interviewing.47.03 - Leasdership - Navy and Cert ADL.52.50 - MRACDS and mentoring.57.30 - Learning communication skills.61.20 - Social media - "a double-edged sword".64.35 - Resources.www.commhealth.com.au/bloghttp://theoncologist.alphamedpress.org/content/5/4/302.fullhttps://www.quit.org.au/resources/oral-health/training-and-resources-oral-health-professionals/https://learninghub.quit.org.au/learning-hub/?login=1https://www.advanceddentalleadership.org/#existing-content-menuhttps://abridge.com/If you enjoyed this episode and heard something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight - just press share in your streaming app.I would also be grateful if you could take a second to rate the podcast as this builds the profile and makes it easier to find for others that may benefit.

2.06 - Bio.5.05 - Emotional intelligence.12.22 - Mentoring, teamwork and emotional awareness.24.00 - Working with dentists who experience complaints.33.00 - Leadership and team meetings.39.20 - Burnout.44.40 - Doing things outside of clinical practice.51.10 - Diverse options for CPD and learning.www.commhealth.com.au/blogIf you enjoyed this episode or listened to something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight.I would also be grateful if you could take a second to rate the podcast in your streaming service of choice as this builds the profile and makes it easier to find for others that may benefit.

0.38 - Bio.4.00 - How to build rapport and trust with patients.15.48 - Changing environment of dentistry - corporates and healthfunds.21.43 - Influence of technology.25.30 - Managing difficult behaviours.32.25 - Communicating with underperforming staff.35.20 - Leadership and mentoring.38.49 - Intergenerational communication differences.41.39 - Importance of having interests outside the dental surgery.44.39 - Tips and resources.www.commhealth.com.au/blogIf you enjoyed this episode or listened to something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight.I would also be grateful if you could take a second to rate the podcast in your streaming service of choice as this builds the profile and makes it easier to find for others that may benefit.

1.32 - career overview including coaching and Momentum Management.7.09 - setting the team up for success.13.34 - systems to help practices run efficiently.17.30 - "what do dentists contact you about?"21.56 - active listening.27.20 - pressures on our profession.31.45 - 'myths' about consulting/ practice management companies.35.29 - importance of awareness of mental health issues in dentistry.43.25 - learning new communication skills.48.35 - recommended learning resources.www.commhealth.com.auwww.momentummanagement.com.auhttps://www.facebook.com/groups/174664313348067/If you enjoyed this episode or listened to something that may be relevant for a colleague, please spread the word as personal recommendations carry great weight.I would also be grateful if you could take a split second to rate the podcast in your streaming service of choice.

1.28 - overview of Harry's career.9.28 - "how I got interested in sleep".12.45 - communication skills - importance of effective listening.15.17 - discussing treatment costs with patients.17.39 - building rapport with patients.19.44 - initial staff interaction with patients.26.10 - establishing credibility.27.55 - talking with patients about treatment benefits.30.01 - what to do when patients don't accept your advice.34.30 - attachment and putting your patient's best interests first.45.19 - dealing with unexpected treatment outcomes.52.02 - dealing with irate patients.57.39 - leadership and building a culture with extraordinary staff.1.09.14 - "what are you most proud of?"1.12.12 - recommended learning resources.www.commhealth.com.auwww.sleepwise.com.auIf you enjoyed this episode please tell your podcast loving friends - word of mouth is the still the best referral method of all.I would also be grateful if you could take the time to rate /review the podcast in your streaming platform of choice.

0.00 - the letter.1.32 - who am I?2.06 - my journey and experience in the communication field.4.05 - the purpose of the podcast.6.07 - what we will cover in the podcast.7.57 - back to the letter.www.commhealth.com.auIf this podcast interests you please subscribe and I would be very grateful if you take the time to rate and/ or review the podcast in your streaming platform of choice.