Podcasts about Active listening

What if the reason conversations don't go your way has nothing to do with your words? In this episode of Communication Mastery, Dr. JC Doornick reveals why most communication breakdowns aren't caused by misunderstanding—they're caused by unmet and competing needs. You'll discover how hidden interpersonal needs drive behavior beneath the surface, and why traditional “effective communication” techniques often collapse under pressure. This conversation explores the neuroscience behind resistance, conflict, and influence, while introducing a practical framework for recognizing what people actually need in the moment. When you learn to listen for alignment instead of arguments, objections soften, conversations calm, and connection replaces friction. This episode offers a new lens on communication mastery for leaders, entrepreneurs, sales professionals, and anyone who wants stronger relationships. If you're ready to stop pushing and start aligning, this episode is for you. Follow Dr. JC Doornick and the Makes Sense Academy:► Makes Sense Substack - https://drjcdoornick.substack.com ► Instagram: / drjcdoornick ►Facebook:  / makessensepodcast ►YouTube:  / drjcdoornick MAKES SENSE PODCAST Welcome to the Makes Sense with Dr. JC Doornick Podcast. This podcast explores topics that expand human consciousness and enhance performance. On the Makes Sense Podcast, we acknowledge that it's who you are that determines how well what you do works, and that perception is subjective and an acquired taste. When you change the way you look at things, the things you look at begin to change. Welcome to the uprising of the sleepwalking masses. Welcome to the Makes Sense with Dr. JC Doornick Podcast. SUBSCRIBE/RATE/REVIEW & SHARE our new podcast. FOLLOW Podcast: You will find a "Follow" button in the top right. This will enable the podcast software to alert you when a new episode launches each week. Apple: https://podcasts.apple.com/ca/podcast/makes-sense-with-dr-jc-doornick/id1730954168 Spotify: https://open.spotify.com/show/1WHfKWDDReMtrGFz4kkZs9?si=003780ca147c4aec Podcast Affiliates: Kwik Learning: Many people ask me where I get all these topics, which I've been covering for almost 15 years. I have learned to read nearly four times faster and retain information 10 times better with Kwik Learning. Learn how to learn and earn with Jim Kwik. Get his program at a special discount here: https://jimkwik.com/dragon OUR SPONSORS: Makes Sense Academy: A private mastermind and psychologically safe environment full of the Mindset and Action steps that will help you begin to thrive. The Makes Sense Academy. https://www.skool.com/makes-sense-academy/about The Sati Experience: A retreat designed for the married couple that truly loves one another, yet wants to take their love to that higher magical level. Relax, reestablish, and renew your love at the Sati Experience. https://www.satiexperience.com   0:00 - Intro 2:02 - The difference between the Jacuzzi Experience and the Pivotal one 11:20 - The Needs Collision 12:53 - Motivational Interviewing and Active Listening as a tool. 14:10 - The two parts of every conversation to become aware of. 15: 20 - We are all addicts 19:13 - PIASAR - Needs Assessment Tool 26:55 - Good intentions are not enough. 30:13 - How does this connect with your business goals? Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this Your Health University episode, Jamie sits down with Colin Stevens, Director of Engagement at Your Health, for a practical and honest conversation about communication—what it is, why it breaks down, and how leaders can immediately improve it. Colin reframes communication as understanding, not just delivery, explains why tone is the packaging that determines whether a message gets opened, and explores how ego blocks empathy in moments of conflict. The episode ends with a simple, powerful challenge: if you want to elevate your career and relationships, start by becoming a better listener. www.YourHealth.Org

Is communication the biggest struggle in your relationship? You're not alone.Book a Discovery Call for Relationship Renovation CoachingIn Part 1 of our 3-part Communication Series, relationship experts and hosts Tarah and EJ Kerwin break down why communication goes wrong so often—even when we love our partner and have the best intentions.This episode focuses on the “DON'Ts” of communication: the instinctive, automatic responses we fall into when we're tired, defensive, triggered, or overwhelmed. These reactions may feel honest in the moment, but they often shut down connection and emotional safety.Through real-life examples, personal stories, and practical reframes, Tarah and EJ show how the same situations can feel completely different when handled with validation, active listening, and emotional awareness.In this episode, you'll learn:Why emotional invalidation damages trust (even when you're trying to help)How saying “I never said that” escalates conflict instead of resolving itWhy accusations and blame shut down vulnerabilityThe hidden danger of mind reading and unspoken expectationsWhy fights about chores are almost never about the choresHow just one partner responding differently can completely change the outcome of a conflictThis episode lays the foundation for healthier communication—not perfection. If you've ever thought, “We keep having the same fight over and over,” this series is for you.Coming next:Part 2: Validation & Active Listening (the skills that change everything)Part 3: Triggers, Repair Attempts & Slowing ReactivityResources Mentioned:Order Relationship Renovation at Home Manual from AmazonRelationship Renovation at Home Podcast Community & MembershipMonthly live Q&A with Tarah & EJDeeper video lessonsDaily relationship tipsNow only $25/month

How does active listening build a culture of trust?Why is the employee experience as important as the customer experience?My guest on this episode is DJ Casto, CHRO, SynchronyDuring our conversation, DJ and I discuss the following:How adopting an agile mindset and methodologies transformed Synchrony's approach to HRHow Synchrony bucked the “return to office” trend by listening to employee feedback and maintaining a flexible, performance-based work model.Why they created a frontline experience team to invest in and improve the employee journey and customer experience.How Synchrony uses active listening to co-create the employee experience and shape the culture.Connecting with DJ:Connect with DJ Casto on LinkedInEpisode Sponsor:Next-Gen HR Accelerator - Learn more about this best-in-class leadership development program for next-gen HR leadersHR Leader's Blueprint - 18 pages of real-world advice from 100+ HR thought leaders. Simple, actionable, and proven strategies to advance your career.Succession Planning Playbook: In this focused 1-page resource, I cut through the noise to give you the vital elements that define what “great” succession planning looks like.

Why being kind is the best investment.Can kindness be a company's competitive advantage? Bonnie Hayden Cheng says yes — and she's got a business metric to prove it: return on kindness.Cheng is a professor of management at City University of Hong Kong who researches how workplace behaviors affect interpersonal dynamics and well-being. In her book, The Return on Kindness, she explores how organizations that foster a culture of kindness see a measurable ROK — one marked by a more committed, more productive, and less expensive workforce. “Organizations that have this kind of culture around acts of civic virtue, helping, or showing support for people, those end up having employees that want to stay, are less likely to call in sick, are more committed, their performance goes up,” she says. “There's also benefits for the company in terms of higher productivity and efficiency, and even lower costs.”In this episode of Think Fast, Talk Smart, Cheng and host Matt Abrahams explore how to build cultures of kindness — from Cheng's RISE framework for kind leadership to why candor and compassion go hand-in-hand. Whether you're leading a team or simply trying to show up better for your colleagues, Cheng offers a compelling case for measuring what really matters: the return on kindness.Episode Reference Links:Bonnie Hayden ChengBonnie's Book:  The Return on KindnessEp.93 All the Feels: The Personal and Professional Power of Emotional Awareness Ep.132 Lean Into Failure: How to Make Mistakes That WorkConnect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (00:50) - What Is Kind Leadership? (02:52) - The RISE Framework (05:27) - Everyone Can Be a Leader (06:46) - Kindness vs. Niceness (09:15) - Kindness and Candor (10:47) - Communicating Kindness (12:46) - The Power of Tone and Pause (15:03) - Building a Culture of Kindness (17:15) - Protecting Kindness in Organizations (18:33) - The Final Three Questions (21:14) - Conclusion

In this episode of the Targeted Lead Generation Podcast, Coach Manny discusses the importance of listening skills in business and personal interactions. He shares insights from his book "Stop, Listen, and Lead" and emphasized the value of genuine interest, maintaining eye contact, and embracing silence during conversations. Manny provides practical exercises to help listeners improve their listening skills, including counting to ten before responding and practicing note-taking without formulating immediate responses. He also addresses the "itchy pants syndrome" - the urge to interrupt others - and encouraged listeners to catch and redirect this impulse. Through personal anecdotes and examples, Manny demonstrates how effective listening can lead to better business outcomes, deeper relationships, and personal growth. Manny@mannynowak.com Coachmanny.com Book Avaliable on Amazon https://tinyurl.com/3x9jcvkt   Super Listening for Leadership Success Manny discussed the importance of listening in business and personal life, quoting Stephen Covey that people often listen to reply rather than understand. He shared a story about a school incident where miscommunication led to 2,550 students receiving false detention notices, emphasizing how better listening could have prevented the situation. Manny introduced his book "Stop, Listen, and Lead" and outlined the first key to becoming a super listener: being genuinely interested. Enhancing Genuine Listening Skills Manny discussed the importance of genuine interest in listening, drawing from Dale Carnegie's principles. He emphasized that successful listeners are fully present and engaged, using eye contact, nodding, and other positive cues to show genuine interest. Manny encouraged participants to reflect on their own listening habits and suggested a simple exercise to improve their listening skills moving forward. Enhancing Active Listening Techniques Manny shared techniques for improving listening skills, emphasizing the importance of note-taking, maintaining eye contact, and practicing mindfulness during conversations. He encouraged participants to focus entirely on the person they are speaking with, comparing it to a surgeon's concentration during an operation. Manny advised keeping a log of experiences to reflect on and learn from, stating that practice is essential for mastering these skills. Active Listening and Personal Reflection Manny discussed the importance of personal reflection and active listening, sharing his experience of transforming his listening skills during Marine Corps boot camp. He emphasized the value of truly hearing others and the impact it can have on relationships and success. Manny also introduced the concept of "being quiet" and using silence effectively in conversations, quoting Albert Hubbard's insight about the significance of understanding silence. Strategic Use of Silence in Sales Manny discussed the importance of allowing silence in sales conversations, explaining that people often talk too soon and miss opportunities by rushing to fill silence. He shared examples of how silence can be used strategically, such as in negotiations and dating scenarios, and emphasized that giving others time to think can lead to better outcomes. Manny noted that many people view silence as taboo, but he suggested that allowing silence can reveal important information and help close deals. Embracing Silence in Conversations Manny discussed the importance of embracing silence in conversations, particularly in sales contexts, to encourage people to share more information. He suggested trying a simple exercise of leaving silence during conversations with a spouse, partner, or friend, and noted that people often fill silence to avoid discomfort. Manny emphasized that allowing silence can lead to richer conversations and provide valuable insights, as people may share more than intended when given the space to reflect. The Power of Silence in Communication Manny discussed the importance of silence in communication, explaining that it can lead to valuable insights and help close deals. He encouraged listeners to practice counting to ten before responding to questions, noting that this often leads to the other person providing information. Manny shared a personal experience where a four-second pause after a pitch led to a client discussing financial data, demonstrating the power of silence in gathering information. Embracing Silence in Communication Manny discussed the importance of embracing silence in communication, explaining that it can lead to better learning and business outcomes. He shared personal experiences where clients unexpectedly made decisions during silent moments. Manny encouraged listeners to practice remaining quiet during conversations, documenting their experiences and noting any feelings of anxiety. He emphasized that patience is key and that often, valuable information follows periods of silence. Silence as a Sales Strategy Jessica, a seasoned sales representative, faced a challenge during a meeting with a potential client, David, who was hesitant about upgrading their CRM system due to cost and implementation concerns. Despite feeling the pressure to fill the silence, Jessica recalled a training lesson and chose to remain quiet, allowing the silence to linger. This decision helped David process the information, and he gradually became more receptive to the benefits of the upgrade. Empowering Clients Through Listening Manny shared a story about Jessica's successful sales approach, where she used silence and active listening to help David overcome his concerns about a new training system. Through careful questioning and allowing space for thought, Jessica helped David realize the benefits of the system himself, leading to his decision to sign the contract. The story illustrates how effective listening and silence can empower clients to reach their own conclusions, resulting in successful outcomes. Enhancing Listening for Leadership Manny discussed the importance of effective listening in team and client interactions, referencing his book "Stop. Listen. and Lead" and offering a half-day seminar on listening skills. He introduced the concept of "Itchy Pants Syndrome," which describes the urge to immediately respond to questions or situations, and emphasized the value of patience in uncovering hidden secrets. Manny encouraged attendees to apply these lessons to improve their professional interactions. Active Listening: Key to Success Manny discussed the importance of active listening in team discussions and sales interactions. He explained that when people start formulating responses, they stop listening effectively, which can lead to missed opportunities and poor decision-making. Manny shared a story about a project manager who failed to listen to her team's feedback, resulting in project delays. He suggested exercises to help people overcome the tendency to interrupt and focus on listening instead. Enhancing Active Listening Techniques Manny discussed strategies for improving listening skills, emphasizing the importance of recognizing and redirecting the "itchy pants syndrome" - the urge to interrupt while someone else is speaking. He advised writing a note to oneself when this happens and focusing on active note-taking during conversations without planning responses. Manny also highlighted the value of allowing silence after someone finishes speaking and encouraged patience until the speaker indicates they are done. Active Listening: A Business Opportunity Manny discussed the importance of active listening and shared a personal story about a missed business opportunity due to interrupting a client and failing to understand their priorities. He encouraged listeners to practice active listening techniques and offered resources, including an audio version of the podcast and a book, for further learning. Manny concluded by inviting feedback and encouraging listeners to subscribe and share their thoughts.

Cory Scheer is the Founder and CEO of TrustCentric® Consulting, a leadership advisory firm dedicated to putting trust at the core of every organization. With over two decades of experience, Cory specializes in building the Trust Proposition®—a framework designed to uncover hidden gaps and align leadership, culture, and performance.A powerful speaker and trusted advisor to senior teams, Cory helps leaders communicate with clarity and empower their teams to create environments where trust serves as the primary engine for growth.SHOW SUMMARYIn this episode of the Selling from the Heart Podcast, Larry Levine and Darrell Amy are joined by Cory Scheer to explore the fundamental mechanics of building and sustaining trust in the sales world. Cory shares his deep research into why sales professionals must focus on their "Trust Proposition" before they ever lead with a "Value Proposition".The conversation dives into the practical building blocks of trustworthiness, competency, problem-solving, and authentic care, and highlights why active listening remains the most effective tool in a salesperson's arsenal. Whether you are a veteran leader or a rising professional, this episode provides a blueprint for closing the trust gap to create lasting customer loyalty and meaningful results.KEY TAKEAWAYSTrust as the Foundation: deals stall and relationships fade without a firm belief in the truth of the person or the process.The Trust Proposition: Your trust proposition must precede and bolster your value proposition; value is only recognized once trust is established.The Three Pillars: Building trust requires mastering three specific elements: competency, problem-solving, and authentic care for others.The Power of Listening: Active listening is the single most powerful way to demonstrate that you genuinely care about a client's outcome.The Generational Shift: Younger professionals (ages 18–29) are highly sensitive to trust levels and will quickly exit environments where it is lacking.Outcome vs. Strategy: Real growth is not a strategy you implement, but an outcome of consistent, trustworthy actions.HIGHLIGHT QUOTESTrust is the firm belief in the truth of something or someone.The number one way to demonstrate care for others... is by listening actively.Mind the trust gap, get your trust proposition out on the business table as fast as possible.Growth is an outcome. It is not a strategy.

Our 10 favorite communication insights from 2025.The most transformative communication insights are the ones we actually remember to use. That's why host Matt Abrahams is taking stock of his favorite communication tips from this year, so we can carry them into the next.In this annual Think Fast, Talk Smart tradition, Abrahams shares his top 10 communication insights from guests over the past year, from facilitating connection through Gina Bianchini's "proactive serendipity” to Jenn Wynn's use of dialogue as a gateway to synergy. Whether you're looking to build trust, boost productivity, or speak more spontaneously, this year's top 10 insights offer a reminder of all we've learned this year — and a roadmap for better communication in the year ahead.Episode Reference Links:Ep.177 Don't Resolve, Evolve: Top 10 Lessons From 2024Ep.120 A Few of Matt's Favorite Things: 10 Communication Takeaways from 2023's TFTS Episodes  Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:21) - Facilitation and Productive Serendipity (03:56) - Toxic vs. Healthy Productivity (06:19) - Dialogue as the Path to Synergy (08:51) - How Actions Build Trust (10:17) - Communication as an Unselfish Act (12:12) - Be Present and Prepare to Be Spontaneous (14:17) - Why Memorable Words Matter (17:32) - Persuasion and Identity (19:21) - Finding Meaning Through Purpose (21:16) - Listening to Negative Emotions (23:33) - Conclusion ********Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Strawberry.me. Get 50% off your first coaching session today at Strawberry.me/smart

Today, I'm joined by Fred Joyal—entrepreneur, former creative director, founder of 1‑800‑Dentist, author of Super Bold, and a speaker who teaches people how to build boldness as a life skill. Fred brings a fascinating perspective on the intersection of boldness and communication; especially how bold action can fuel confidence and elevate your ability to connect with others.In this episode, Fred explains how communication goes beyond mere information sharing, why boldness is essential in a world increasingly dominated by AI and remote work, and how practicing discomfort — like role‑playing or speaking in front of others — accelerates growth. We also explore voice techniques from his experience with vocal training, the power of “failure as information,” and practical ways to start strengthening your boldness muscle today.Let's dive in.Additional Resources:► Follow Communispond on LinkedIn for more communication skills tips: https://www.linkedin.com/company/communispond► Connect with Scott D'Amico on LinkedIn: https://www.linkedin.com/in/scottdamico/► Connect with Fred: https://www.linkedin.com/in/fredjoyal/► Learn more about Fred's work and buy his book: https://www.fredjoyal.com/ ► Subscribe to Communicast: https://communicast.simplecast.com/► Learn more about Communispond: https://www.communispond.com

Start making $150k - $200k+ in your first year of medical sales. Stop chasing crowded "old school" roles like Orthopedics and Spine. The real money—and the life-saving innovation—is in Oncology and Specialty Pharma. Today, I reveal the exact blueprint to reinvent your career and break into the most lucrative sector of healthcare. Whether you're a nurse, a teacher, or stuck in a "middle-class mindset," this episode breaks down why your background doesn't matter. Only your preparation does.I share my personal journey from a non-profit minister making $70k to a high-level oncology rep, and explain why "casual advice" from friends will get you rejected. If you want to master the interview, crush your clinical knowledge, and build a 6-figure life, this is the masterclass you need.WHAT YOU WILL LEARN IN THIS EPISODE:- The "Gold Rush" Shift: Why you should ignore Orthopedics and focus entirely on Oncology, Diagnostics, and Genetic Testing.- The 3 Essential Mindset Shifts: How to move from "winging it" to becoming an obsessively prepared candidate.- Real Success Stories: How Kanika (immigrant to Dallas), Sydney (nurse), and others went from zero experience to $200k roles.- The "Ride-Along" Trap: Why you need a brutal coach, not a nice mentor.- The HEART Framework: The 5 character traits (Humility, Energy, Active Listening, Resilience, Trust) that hiring managers look for.- Confidence vs. Arrogance: How to show "grit" without sounding like a jerk.- Daily Habits of Top 1% Earners: The 5 AM club, the "20 LinkedIn adds" rule, and why your degree (MBA) has a lower ROI than coaching.- The Michael Jordan Rule: Why even the greatest of all time hired coaches for their specific weaknesses.TIMESTAMPS00:00 - Introduction: The Program Focus (Oncology vs. Orthopedics)01:34 - Dave's Story: Reinventing Career from Ministry to Medical Sales03:44 - Success Stories: How Nurses & Immigrants Got Hired (Kanika, Sydney)06:47 - Mindset Shift #1: Be Coachable (Why Friends Can't Help You)09:20 - Mastering Virtual Interviews (Lighting, Camera & Background)10:32 - Mindset Shift #2: Be Curious (Understanding Clinical Trials & FDA)12:32 - Salary Reality: Device Associate ($80k) vs. Oncology ($155k+)13:55 - Mindset Shift #3: Collaboration (Working with MSLs & Nurse Navigators)16:28 - Confidence vs. Arrogance (The "Grit" Trap)18:02 - The H.E.A.R.T. Framework (Humility, Energy, Listening, Resilience, Trust)19:00 - Daily Habits: 5 AM Wake-ups, LinkedIn Strategy & Handling Rejection20:00 - The"Middle Class Mindset" Trap: Why Degrees Have Low ROI22:25 - Using AI for Resumes Without Sounding Like a Robot25:55 - The "Why": Patient Outcomes & Life-Extending Impact29:35 - The 3 Questions You Must Ask Yourself31:01 - The Michael Jordan Analogy: Why Even the Best Hire Coaches.ABOUT MEDICAL SALES U: Medical Sales U is the premier training program for professionals looking to break into high-paying careers in Medical Device, Pharmaceutical, and Genetic Testing sales. We turn "outsiders" into top 1% candidates.CONNECT WITH US: Learn more about coaching and career support at medicalsalesu.com/#MedicalSales #OncologySales #CareerPivot #SalesCoaching #HighIncomeSkills #DaveSterrett #MedicalSalesYou #InterviewTips #SalesJobs #PharmaceuticalSales

Episode 653 - Alan Mueller - Improv Comedy and the Art of Leadership - Reading The Room and Active ListeningA sought-after keynote speaker and leadership trainer, Dr. Mueller blends deep expertise with engaging storytelling to spark real change in organizations. As Senior Consultant at Adaptive Challenge Consulting, he draws on decades of experience spanning finance, sales, higher education, and hospitality management to deliver practical, high-impact leadership development.Dr. Mueller is the author of Leading with Emotional Intelligence and the TEDx speaker behind “Doing the Math: How Do We Measure Privilege.” His work is grounded in intercultural intelligence, helping executives and teams lead boldly across difference. He is also a Myers-Briggs Certified Interpreter, who teaches teams how to unlock the power of this tool to understand how leaders and followers can work better together.What sets Alan apart? A background in professional improv comedy. For nearly a decade, he performed with an award-winning troupe—and now teaches organizations how to use improv to strengthen executive presence, build trust, and supercharge collaboration.Whether in the boardroom or on the stage, Dr. Mueller is known for his authenticity, inclusion, and sharp sense of humor. He equips leaders not just to manage complexity, but to rise and thrive within it.Improv Comedy and the Art of Leadership explores the connections between improv comedy techniques and leadership. This book skillfully borrows key improv concepts and connects them with the critical skills and competencies needed by leaders. https://www.adaptivechallengeconsulting.com/Support the show___https://livingthenextchapter.com/podcast produced by: https://truemediasolutions.ca/Coffee Refills are always appreciated, refill Dave's cup here, and thanks!https://buymeacoffee.com/truemediaca

On this episode I sit down with Avec Plaisir, an indie punk band from Montreal. We talk about their latest release "Active Listening". We also talk about the paintings turned cover art and the scene in Montreal. Be sure to follow Avec Plaisir and check out "Active Listening"!!!This episode features the songs "Oh, Jesus Christ Fenton!" and "Junji Burrito" from the album Active Listening. You can find Avec Plaisir at the following links:Instagram: https://www.instagram.com/avecplaisirbandBandcamp: https://avecplaisir.bandcamp.com/Youtube: https://www.youtube.com/@avecplaisirband/Website: https://www.avecplaisirband.comEverywhere Else: https://linktr.ee/avecplaisirband_______________________________________You can find Beers With Bands here:Facebook: https://www.facebook.com/BeersWithBands2Twitter: https://twitter.com/BeersWBandsPodInstagram: https://www.instagram.com/beerswithbandspod/Bandcamp: https://beerswithbands.bandcamp.comEverywhere else: https://linktr.ee/BeersWithBands

Send us a textOn this "take two" episode (after a technical mishap lost the first recording), Scott and Mike welcome back Jeff Cutter, founder of WIITT Selling (What Is Important To Them). Jeff breaks down the fundamental flaw in most sales processes: the obsession with our decks, our products, and our preparation, while completely ignoring the customer's narrative.Jeff shares how this mindset shift started early—selling his neighbors not on a mowed lawn, but on the freedom to ride their bikes on the weekend. The trio discusses why sales reps often get stuck at the "context level" (activities, features, specs) and fail to reach the "emotional level" where decisions are actually made.Key Takeaways:Define WIITT: It stands for What Is Important To Them. If you don't know the specific problem and the emotion attached to it, you are just guessing.The "Context" Trap: Most CRMs are filled with "activities" (sent email, had meeting), but lack intelligence on the actual problem. You need to move from "What are you doing?" to "How does this problem make you feel?"Co-Author the Story: Don't hijack the conversation with your own pitch. Use mirroring and emotional labeling to stay in the customer's story until you uncover the root cause.The Jeep Theory: Citing Clotaire Rapaille, Jeff explains that customers often lie (unintentionally) about what they want (e.g., safety), when they truly buy based on a deeper emotional code (e.g., freedom/open road).Guest Resources: Check out Jeff's free guide, "Stop Guessing, Take Control of Your CRM Intelligence" at wiittselling.com.Support the showScott SchlofmanMike Williams - Cell 801-635-7773 #sales #podcast #customerfirst #relationships #success #pipeline #funnel #sales success #selling #salescoach

This holiday season, skip the stress of finding the “perfect” gift. Time and time again, I've found that these three gifts last far longer than any new xbox game, fancy watch, or clothing item my teen or spouse wants.    I made this week's Love Your Life Show episode to quickly share three things you can give your loved ones that will mean far more than anything you can buy.   I think you'll like my ideas, especially when you listen in to hear how they work in real life! Click play to learn simple ways to:  ✨ Shift your focus to what's good in your spouse and kids  

Celebrate our 250th episode with expert strategies that make tough conversations easier — and more meaningful.Some of the most meaningful shifts in how we communicate come from the moments that challenge us the most. In this special 250th episode of Think Fast Talk Smart, Matt Abrahams reflects on the insights that have shown him how conflict can become a catalyst for clarity, connection, and even compassion. From Amy Gallo's reminder that the “right kind of conflict” leads to better outcomes to Jenn Wynn's framework for calming our nervous system before stepping into a hard conversation and Julia Minson's HEAR method for signaling genuine curiosity, each tool helps turn tension into understanding for every stage of conflict. And with Joseph Grenny's guidance on noticing when our motives shift from problem-solving to winning, this episode highlights how self-awareness can reset even the toughest moments. Whether you're navigating workplace disagreements or everyday friction at home, this milestone episode offers practical ways to make difficult dialogue feel less daunting — and a real opportunity to communicate better.Episode Reference Links:Amy GalloAmy's Book: Getting Along: How to Work With AnyoneEp.144 Communicating Through Conflict: How to Get Along with AnyoneJenn Wynn  Jenn's Podcast: The H.I. Note: Healing Inspirations from LifeEp.222 Discussing Through Discomfort: Why the Conversations You Avoid Cost You the MostJulia MinsonEp.136 The Art of Disagreeing Without Conflict: Navigating the NuanceJoseph GrennyJoseph's Book: Crucial ConversationsEp.207 From Conflict to Connection: Having Crucial Conversations that CountMusic from Blue Dot Sessions:Etude 3 Chessanta Etude 1 CherubEtude 12 TaminyOjufemiCloud CannonThe Caspian Sea DoghouseAn Opus in AbFirst Results Cach PKLTenawayConnect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInTimed Links:(1:45) Getting Along: How to Work With Anyone (18:31) Crucial ConversationsChapters:(00:00) - Introduction (03:36) - Why Conflict Is Necessary (04:35) - Transforming Unproductive Conflict (05:23) - Inner Experience of Difficult Conversations (06:19) - Self-Awareness, Pause, Reframe (08:26) - Four Questions For Understanding (11:45) - Acting Curious vs. Feeling Curious (14:01) - The HEAR Framework (18:22) - Humility & Willingness To Be Wrong (19:53) - Practice & Repetition (21:20) - Acknowledging Motives (22:34) - Two Questions to Reset Motives (24:28) - Bringing the Frameworks Together (25:54) - What Really Matters (27:26) - Conclusion  ********Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost. Go to Quince.com/ThinkFast for free shipping on your order and 365-day returns. Join our Think Fast Talk Smart Learning Community and become the communicator you want to be.

In this episode, I discuss the importance of building trust through active listening in lactation consulting, the role of personal experiences in professional practice, and the need to identify and address hidden biases that can affect clinical decisions. I also talk about my upcoming workshop aimed at helping lactation professionals examine their beliefs and improve their practice.TakeawaysBuilding a relationship with clients requires active listening.Sharing personal stories can sometimes detract from client focus.Trust is built through understanding and listening, not just sharing experiences.Practitioners should not feel obligated to share their personal stories.Personal experiences can create blind spots in professional practice.Identifying hidden biases is crucial for effective lactation support.The hardest work in lactation is self-examination of biases.Training often lacks focus on personal beliefs affecting practice.Workshops can help practitioners uncover their hidden biases.Real confidence comes from self-awareness and understanding biases. Evolve Lactation Pros is building a space where practitioners can admit uncertainty, examine their assumptions, make mistakes, and grow - together.You're invited. You belong here.What we build together is going to change the field.What you will gain and how you will grow is going to change your practice and your career trajectory.You are so welcome to join us at https://ibclcinca.substack.com/.Follow, Rate, and Review the Evolve Lactation Podcast right here!Thanks for listening and sharing!You can get the book Evolving the Modern Breastfeeding Experience: Holistic Lactation Care in the First 100 Hours now at this link! This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit ibclcinca.substack.com/subscribe

From a childhood imaginary classroom, to the moments before a traffic light turns green, Shireen Naqvi has been viewing the world as a beautiful facilitation opportunity her whole life.Guided by the divine belief that humans are the best creatures in the universe, Shireen has made it her mission to help others realise the power that lies within them. She joins me this week to share stories from her life in Pakistan, her strategies for enabling self-empowerment in others, and why anger is the perfect ammunition for change.A wise and inspiring conversation rich with Shireen's passion, as we explore professionalism, injustice, the female experience, cultural nuances, and everything in between!Find out about:Why we should pay attention to our angers in order to understand our personal valuesWomen's rights in Pakistan, and Shireen's experience as a female trainer and entrepreneurHow Shireen uses play and authenticity to break the barrier of professionalism in the boardroomHow the concept of professionalism differs across cultures and countriesDon't miss the next episode: subscribe to the show with your favourite podcast player.Links:Watch the video recording of this episode on YouTube.Connect to Shireen Naqvi:LinkedInShare your thoughts about our conversation!Support the show✨✨✨You can now find the podcast on Substack, where your host Dr. Myriam Hadnes is building a club for you to find fellow listeners and peers: https://myriamhadnes.substack.com/

Richard Gearhart and Elizabeth Gearhart, co-hosts of Passage to Profit Show interview Ralph Sutton from The SDR Show and GaS Digital Network, Joe Scaretta and Moses Carrasco from MasonMade Ventures and GG Mirvis from Desolas Mezcal. Ralph Sutton, host of The SDR Show, joins the show with a wild, no-rules journey through radio, rock, and the rise of one of the most successful indie podcast networks in the game. From DJ to VH1 host to creator of Gas Digital, Ralph reveals how relentless hustle, genuine authenticity, and a refusal to follow trends took him from midnight radio shifts to hosting top-charting shows and building the 5-million-listeners-a-week GaS Digital network. Read more at: https://gasdigital.com/ and https://www.thesdrshow.com/ Joe Scaretta and Moses Carrasco are the powerhouse entrepreneurs behind MasonMade Ventures, bringing two decades of ground-up success to a new era of people-first investing. With a proven track record of scaling national companies and disrupting outdated industries, they're redefining what operational excellence and meaningful growth look like. Read more at: https://www.masonmade.co/ Meet GG Mirvis, the founder behind Desolas Mezcal — a spirit born from the sun, crafted by tradition, and perfected with pure Salmiana agave. From sun-soaked fields in San Luis Potosí to small-batch, hand-crafted bottles, GG is preserving the soul of mezcal one sip at a time. Read more at: https://www.desolasmezcal.com/ Whether you're a seasoned entrepreneur, a startup, an inventor, an innovator, a small business or just starting your entrepreneurial journey, tune into Passage to Profit Show for compelling discussions, real-life examples, and expert advice on entrepreneurship, intellectual property, trademarks and more. Visit https://passagetoprofitshow.com/ for the latest updates and episodes. Chapters (00:00:00) - Starting a Business(00:00:31) - Passage to Profit(00:02:01) - The One Skill Every Entrepreneur Needs to Have(00:03:14) - What's the One Skill Every Entrepreneur Should Master in 2026(00:06:02) - Interview(00:08:06) - Have You Build a Podcast Network?(00:10:20) - Podcasters on Starting a Podcast(00:12:58) - Are Rock Radio Audiences Similar to Podcast Audiences?(00:13:40) - What Do Podcasts Need to Do Right(00:16:18) - Passion and the Hustle(00:18:17) - The Tour Bus(00:21:00) - How to Get Your Show on a Network(00:22:24) - The Investment Value of Gold(00:23:26) - The Cruise Line Hotline(00:24:24) - Interviewing Def Leppard(00:26:07) - Have You Met A Real Celebrity?(00:30:05) - I Had A Tattoo On My Butt(00:30:46) - A Celebrity's Place in Our Culture(00:33:04) - AI in Business With My Perfect Co-Host(00:33:37) - What is One Way That AI Is Affecting Your Business?(00:34:24) - Microsoft's AI-based Business Tools(00:38:34) - A Chatbot For Kids?(00:42:28) - Is It Bad that the Millennials Are More Alike With Their Parents(00:44:00) - ChatGPT and Perplexity(00:46:38) - Passive to Profit(00:49:29) - Is AI Music a Threat to Copyright?(00:54:23) - Facility Management Disrupting the Facility Industry(00:55:54) - Starting a Business on a Unique Story(00:57:10) - Startup Entrepreneur: Pre-Vetting Contracts(01:00:18) - Startup entrepreneur's story(01:02:38) - The Contractor's Vast Stigma(01:05:10) - Mason Made: How to Grow and Scale Your Business(01:09:27) - Introducing San Luis Potosi Mezcal(01:13:06) - Mezcal Master Bartender Jorge Desolas on Marketing(01:17:34) - Desalus Mezcal: Bringing People Together(01:19:32) - Entrepreneurs: How to Get Your Vodka on the Store(01:23:14) - Secret of the Entrepreneurial Mind(01:24:25) - What's The Secret to Active Listening?(01:26:29) - What is the secret to growing your business?(01:28:12) - Passage to Profit

For more information on how to control your anger, visit angersecrets.com.Ever feel like you and your partner are speaking different languages, even when you're in the same room? In this episode, anger expert Alastair Duhs reveals why active listening is the missing link in most relationships, and how mastering it can bring you closer than ever before. If you're tired of arguments that go nowhere, this episode offers a better way forward.Key Takeaways:-Active listening means being fully present, not planning your reply while your partner is still talking.-It's not about winning the conversation; it's about making your partner feel truly heard and understood.-Four core skills: Minimal encouragers, open-ended questions, reflecting and positive feedback can transform the way you communicate.-Simple changes in how you listen can open up emotional connection and reduce defensiveness.-Practicing these skills builds trust, de-escalates conflict and strengthens your relationship at its core.Links referenced in this episode:angersecrets.com — Learn more about anger managementangersecrets.com/training — Watch the free training: Breaking The Anger Cycleangersecrets.com/course — Enroll in The Complete Anger Management System

DJ Casto joined us on The Modern People Leader to share how Synchrony is co-designing the future of work with employees.We talked about active listening at scale, building trust by being great not perfect, rethinking leadership for a flexible workforce, and why treating the employee experience like a product creates real business impact.---- Downloadable PDF with top takeaways: https://modernpeopleleader.kit.com/episode271Sponsor Links:

Sometimes the best help isn't a solution, it's a safe space. Learn how active listening can help peers feel seen, heard, and ready to open up after a critical incident.Ever been in a conversation where you could tell someone was struggling… but they weren't saying much?You don't want to push, and you don't want to say the wrong thing. So what do you do?The answer is often simpler than we think, listen better.In peer support, listening is everything. It's the difference between someone shutting down or finally opening up. But most of us haven't been taught how to listen well in high-stress, emotional conversations.This episode gives you the practical skills to do just that. Whether you're supporting someone after a traumatic call, or sitting with a coworker who's barely holding it together, these tools will help you show up in a calm, helpful, and human way.BY THE TIME YOU FINISH LISTENING, YOU'LL LEARN:What active listening is, and what it's notHow to use body language, tone, and simple cues to make people feel safeFour core skills to help peers open up (without advice-giving or oversharing)Active listening isn't about being perfect; it's about being present. And it's one of the most powerful things you can offer as a peer.OTHER LINKS MENTIONED IN THIS EPISODE:StressCareDoc.comSchedule a Discovery CallConnect with BartLinkedIn: linkedin.com/in/bartlegerFacebook Page: facebook.com/survivingyourshiftWebsite: www.survivingyourshift.comWant to find out how I can help you build a peer support program in your organization or provide training? Schedule a no-obligation call or Zoom meeting with me here.Mentioned in this episode:Houston Area CISM GRIN TrainingThis 3-day course, hosted by the Atascocita Fire Department, will teach you how to support your peers through effective communication, emotional resilience, and understanding the psychological impact of crises. Register for this training. https://stresscaredoc.com/atascocita-grin Dates: January 6-8, 2026 Times: 8:30 AM - 5:00 PM each day Location: Atascocita Fire Admin Building

In this episode of the ABB Solutions Podcast, host Mike Murphy is joined by Randy Stevens, North American Training Manager for Automation Solutions. They discuss the value of mentorship and how it strengthens both personal and professional growth. Randy explains how mentors help accelerate development through active listening, guiding questions, and supportive accountability. He also highlights how mentorship improves onboarding, builds confidence, and reinforces leadership skills within an organization. Tune in to hear insights on:Benefits of Mentoring: How both the mentor and the mentee gain confidence, clarity, and accelerated growth.Listening First: Why great mentors prioritize active listening to understand goals, motivations, and challenges.Guiding Through Questions: How asking thoughtful, open-ended questions helps mentees determine their own direction.Supportive Accountability: Encouraging progress by holding mentees accountable in a constructive and confidence-building way.Strengthening Onboarding: How pairing new employees with experienced peers shortens the learning curve and reduces overwhelm.Building Leadership Skills: Why teaching and coaching reinforce the mentor's own knowledge and leadership capabilities.Seeking the Right Guidance: How identifying and learning from experienced individuals can accelerate career development.ReferencesIf you would like to attend a training, head over to our U.S. Drives & PAC Automations Solutions Training page.  Interested in learning more about ABB Drives? Join our Tech Tuesday webinars where our experts tackle topics from improving efficiency and reliability to solving maintenance issues.Podcast 1: Business Strategy – strategic planning fundamentals to support long-term success: https://www.buzzsprout.com/1770390/episodes/17631204Podcast 2: Training with ABB Project Management – defining scope, scheduling, and resources for project success: https://www.buzzsprout.com/1770390/episodes/15697913Podcast 3: Setting and Achieving Goals – creating clarity, ownership, and direction in personal and professional growth: https://www.buzzsprout.com/1770390/episodes/17963852Podcast 4: Focus & Productivity – building habits and structure to stay consistent and avoid burnout: https://www.buzzsprout.com/1770390/episodes/18125609Podcast 5: Teambuilding – strengthening alignment, roles, and collaboration for high-performing teams: https://www.buzzsprout.com/1770390/episodes/17267078

If you know someone who is not hearing everything you say, it may not be his or her fault. David just found out he has more hearing loss than he thought. #listening #activelistening #hearinghelp #podcast

What You'll Learn:In this episode, hosts Patrick Adams and Andy Olrich discuss the importance of soft skills in leadership, emphasizing empathy, communication, adaptability, and emotional intelligence.About the Guest:Andy Olrich brings over 25 years of expertise in engineering trades, services, manufacturing, mining and logistics processes and support. With qualifications in Continuous Improvement and LEAN Six Sigma, he is also a Certified Scrum Master. Andy finds fulfillment in witnessing the positive outcomes that result from teams collaboratively working towards shared and individual goals.Patrick Adams is an internationally recognized leadership coach, consultant and professional speaker. He is best known for his unique human approach to sound team building practices, creating consensus and enabling empowerment.Patrick has been delivering bottom-line results through specialized process improvement solutions for over 20 years. He's worked with all types of businesses from private, non-profit, government, and manufacturing ranging from small business to billion-dollar corporations. Patrick is an Author of the best selling book, Avoiding the Continuous Appearance Trap.Links:⁠Click Here For Andy Olrich's LinkedIn⁠⁠⁠Click Here For Patrick Adams' LinkedIn⁠

How can audio ads break through in a world of AI ads and boring reads? By being relentlessly real.The world's only podcast solely dedicated to audio ads is back! Presenting Ad Infinitum Season 3, Episode 14: "This is My Real Voice". Host Stew Redwine (Executive Creative Director, Oxford Road) welcomes Brandon Beville (Producer, Morning Wire). They get to the root of authenticity, tapping into Brandon's special insight as both producer and ad-reader (real comment: his voice is like “ a frat guy from Boston”). Together, they put up one of Brandon's spots against top-spending podcast ads from Google, ParkWhiz, LG, and Wells Fargo using the Audiolytics™ framework. Which spot will come out on top? Stew and Brandon talk The Real You, The 3-4 Rule, Active Listening, and more. Let's dig in…“ Make it as much you as you can.”- Brandon Beville (Producer, Morning Wire)See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Good listening is an underrated superpower… it makes you more magnetic, trustworthy, liked, and connected.Most people think they're good listeners — but the truth is, a lot of us are just out here waiting for our turn to talk. So in today's episode, we're breaking down 8 key steps to become a better listener, so you can improve your communication skills, strengthen your relationships, and make people actually feel heard.It's like that Maya Angelou quote: “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” And a huge part of how we make people feel is based on how we listen to them.Want to transform the way you connect? Learn how to master active listening, build trust, lead with curiosity, and become the person everyone feels safe opening up to.Tune in to hear more about:How to master active listening and emotional attunementThe #1 thing people actually mean when they say they “don't feel heard”Why deep listening makes you more attractive, trustworthy, and influentialHow to listen with sincerity instead of “performing” empathyRemoving distractions and meeting people where they are in a convoThe art of a good follow-upWhy questions and curiosity are the key to deeper connectionNonverbal cues to show that you're listeningEye contact 101Why nonverbal cues can be challenging for neurodivergent peopleThe surprising way of interacting that makes people open up moreWhether you want to communicate better at work, deepen intimacy with your partner, or just sharpen your conversational skills, I hope this helps you unlock the gift of deep listening.For advertising and sponsorship inquiries, please contact Frequency Podcast Network. Sign up for our monthly adulting newsletter:teachmehowtoadult.ca/newsletter Follow us on the ‘gram:@teachmehowtoadultmedia@gillian.bernerFollow on TikTok: @teachmehowtoadultSubscribe on YouTube

How to unlock the power of groups through collective communication.They say teamwork makes the dream work. But as Colin Fisher knows, unlocking the power of groups requires a specific kind of collective communication.Fisher is an associate professor of organizations and innovation at University College London School of Management and author of The Collective Edge: Unlocking the Secret Power of Groups. His research reveals the dichotomy of group dynamics: "Groups can be the pinnacle of human accomplishment," he says. "But groups also have these tendencies to restrict us, to take away our individuality, and to sometimes make us the worst versions of ourselves.” The key, he argues, is fostering communication that maximizes the creative synergy of collaboration while minimizing the pressure to conform.In this episode of Think Fast, Talk Smart, Fisher joins host Matt Abrahams to share evidence-based strategies for effective teamwork, from selecting the ideal group size to fostering psychological safety. Whether with our coworkers, our families, or our friends, Fisher's insights reveal how collective communication can make or break group success.To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium.Episode Reference Links:Colin FisherColin's Book: The Collective EdgeEp.174 Fix Meetings: Transform Gatherings Into Meaningful MomentsEp.124 Making Meetings Meaningful Pt. 1: How to Structure and Organize More Effective Gatherings   Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:19) - Advantages and Disadvantages of Groups (03:53) - What Makes Teams Successful (05:37) - The Ideal Group Size (06:33) - Building Psychological Safety (08:49) - Launching a Team for Success (13:10) - Making Meetings More Effective (16:25) - The Final Three Questions (23:13) - Conclusion   ********This episode is sponsored by Grammarly. Let Grammarly take the busywork off your plate so you can focus on high-impact work. Download Grammarly for free today

Podcast Summary and Notes Quick recap Manny hosted a Targeted Lead Generation Podcast episode focused on effective networking strategies at events, emphasizing the importance of building meaningful relationships over time and setting clear goals before attending. He provided detailed advice on preparation, including having a tailored elevator pitch, professional attire, and the importance of active listening and thoughtful questioning during conversations. Manny stressed the significance of follow-up after events and shared personal stories to illustrate the value of genuine engagement and personalized connections in building successful relationships. Building Meaningful Networking Relationships Manny hosted the Targeted Lead Generation Podcast episode on effective networking events, emphasizing the importance of building meaningful relationships over time. He shared that while some business deals can result from quick conversations, others may take years to develop, highlighting the significance of maintaining and nurturing relationships. Manny encouraged attendees to approach networking events with the goal of building new connections, strengthening existing ones, and reigniting past relationships. Networking Strategies for Event Success Manny discussed strategies for effective networking at events, emphasizing the importance of setting clear goals before attending. He advised researching attendees and hosts to identify potential connections and opportunities. Manny highlighted the significance of trade shows as networking platforms and encouraged participants to utilize various online tools to gather information about event attendees. Networking Event Preparation Tips Manny advised on networking event preparation, emphasizing the importance of having a tailored and engaging elevator pitch, as well as bringing up-to-date business cards or sharing contact information digitally. He warned against going unprepared or being overly pushy, suggesting a balance between being sales-focused and approachable. Manny also highlighted the need to follow up after the event to capitalize on connections made. Networking Etiquette and Connection Strategies Manny advised attendees to arrive early at events to meet key people and stay late for networking opportunities. He emphasized the importance of professional and comfortable attire, noting a shift in dress norms since the pandemic. Manny also suggested using natural conversation starters like asking about attendees' experiences at the event and focusing on active listening to build connections. Active Listening for Meaningful Connections Manny discussed the importance of active listening and asking thoughtful questions during networking events, emphasizing the value of understanding others' perspectives rather than focusing solely on self-promotion. He referenced his book "Stop, Listen, Lead" as a resource for applying these principles effectively. Manny encouraged attendees to engage in meaningful conversations by inquiring about challenges, motivations, and experiences, which can lead to more meaningful connections. Essential Networking Etiquette Tips Manny shared networking tips, emphasizing the importance of asking questions, finding common ground, and being authentic. He advised against dominating conversations, interrupting others, and being overly sales-focused. Manny also stressed the importance of exchanging contact information and avoiding distractions like checking phones during networking events. He concluded by reminding listeners to follow up on promises made during conversations. Effective Meeting Follow-Up Strategies Manny emphasized the importance of setting meetings promptly after conversations to ensure follow-ups are scheduled. He shared strategies for making a memorable impression, including being authentic and offering value, such as sharing resources or introducing relevant contacts. Manny encouraged attendees to take action by scheduling meetings immediately and to focus on creating meaningful connections. Networking Follow-ups: Stories and Insights Manny shared two networking stories to illustrate the importance of follow-up and relationship building. In the first story, he recounted how a random phone call from a CEO led to a coaching opportunity, emphasizing the value of being available and approachable. In the second story, Manny described meeting a woman who had hundreds of unprocessed business cards, highlighting the importance of making connections and following up after networking events. Effective Networking and Relationship Building Manny discussed strategies for networking and building relationships, emphasizing the importance of genuine engagement and personalized follow-ups. He advised against ghosting contacts and using generic email templates, instead suggesting a follow-up within 24-48 hours after meeting someone, connecting on social media, and proposing a coffee meeting if the relationship seems promising. Manny stressed that relationships take time to develop and encouraged listeners to be consistent and patient in their networking efforts. Authentic Networking Strategies Manny emphasized the importance of building authentic relationships at networking events rather than focusing solely on exchanging business cards. He encouraged listeners to implement the discussed tips at upcoming events and offered various ways to connect with him, including email, social media, and text. Manny also announced the return of his podcast and invited participants to share their successes or questions, expressing his willingness to help them improve their networking skills. Manny@mannynowak.com www.coachmanny.com www.covertleadershiptraining.com www.mannynowak.com 856 364 5867

Persuasion expert Michelle Bowden, whose episode 83 on the Fitness Business Podcast ranks in the all-time top 20, is back to break down the science of influence and how to connect with every prospect and member. If you want to boost sales, retention, and team member engagement without resorting to manipulative tactics or "buyer's remorse," this episode is a must-listen. Michelle explains the difference between influence and authentic persuasion, introduces her four persuasion types, and gives practical, 1% tips you can implement today to become a stronger communicator and get more of what you want in life. Key highlights from the episode: - Persuasion vs. Influence and the Four Types: Michelle advocates for persuasion as the assertive approach to achieve lasting change, contrasting it with coercive influence which often leads to "buyer's remorse". Her system identifies four persuasion types—Wise Owl, Commanding Eagle, Friendly Brolga, and Captivating Peacock—to help tailor communication to the specific stakeholder. - Managing Objections with P.O.O.: Use the five-step "Pacing Out Objections" (POO) technique to handle common sales resistance. A crucial step is to stop using "but" and "however," which trigger a fight/flight response, and instead use joining words like "and" or "so" to bridge your argument. - The Power of Commitment and Position: To sell professionally without being pushy, leverage the Law of Commitment and Consistency by having the customer articulate and commit to their own goals, such as by completing their own goals form. For better listening, adopt Second or Third Position (focusing on their needs or an elevated view) rather than the self-indulgent First Position.   Curious about the future host of Fitness Business Podcast? That's Zoe, the host JT's daughter!   Know the SECRET codeword? Submit it here for the chance to win a $100 Amazon Gift Card!* https://www.fitnessbusinesspodcast.com/codeword    Ready for more: - Become an FBP Insider and get 7 days FREE to start! Learn more on Patreon: https://patreon.com/FitnessBusinessPodcast - Our FREE LIVE online events created specifically for fitness business owners, managers, and coaches who want to sharpen their skills and grow their business - Learn More: https://fitnessbusinesspodcast.com/onlineevents - Call in and let JT know if you think this has been the best season: https://fitnessbusinesspodcast.com/leave-us-a-voicemail/ - Leave a rating on Spotify or Apple Podcasts: https://fitnessbusinesspodcast.com/review/ Quotes: "Persuasion is actually what we're trying to do. And whilst there are five main ways to influence, there's actually four ways to persuade." - Michelle Bowden  "Stop saying 'but' and 'however'. You don't even know how often you say it. It is just not functional communication to say it." - Michelle Bowden  "To win in the next 90 days by persuasion, start by caring about what the other person wants and then giving it to them." - Michelle Bowden Resources: - Become an FBP Insider on Patreon: https://patreon.com/FitnessBusinessPodcast - Fitness Business Podcast's LinkedIn Community: https://www.linkedin.com/groups/9878228/ - Mystery Shopping for Fitness Businesses: https://mysteryshoppingforfitnessbusinesses.com.au/ - Episode 83 of Fitness Business Podcast: https://fitnessbusinesspodcast.com/michelle-bowden-using-presentation-and-communication-skills-to-connect-with-your-clients-members-and-teams/ - Michelle Bowden's 7 Tips for Remembering People's Names - On Patreon only - https://www.patreon.com/posts/7-tips-for-names-141609461   Our Guest: Michelle Bowden, Director LinkedIn: https://www.linkedin.com/in/michellebowdenenterprises/ Website: http://www.michellebowden.com.au Facebook: https://www.facebook.com/michelle.bowden.1671 Instagram: https://www.instagram.com/_michellebowden/?hl=en   Merch Sponsor: Be a Merch Sponsor - https://fitnessbusinesspodcast.com/merch/   REX Roundtables: Website: www.REXRoundtables.comEmail: Eddie@REXRoundtables.com   Supplier: EGYM Instagram: https://www.instagram.com/egym_global/  EGYM Website: https://us.egym.com/en-us Dana Milkie's LinkedIn: https://www.linkedin.com/in/dana-milkie-38ab47/   REX Roundtables Trusted Suppliers: Make sure to check out other REX Roundtables Trusted Suppliers: Atlantis Strength: made by and for those who are dedicated to shaping greatness. https://atlantisstrength.com/ ABC Fitness: provides gym management & software solutions. https://abcfitness.com/ Digital Revenue Systems: offering digital revenue opportunities for you. https://www.digitalrevsystems.com/ Centr Hyrox: The official equipment provider for Hyrox. https://shop.centr.com.au/collections/hyrox Covery: Wellness recovery franchise offering cutting-edge restorative services. https://www.thecovery.com/franchise   Skip to the good part: 00:00 Welcome, Season Wrap-up, and Guest Introduction (Michelle Bowden) 02:00 Season Four Giveaway: How to Win a $100 Amazon Voucher 03:00 Tailoring Communication Styles: Persuasion vs. Coercive Influence 10:00 The Four Persuasion Types: Owl, Eagle, Brolga, & Peacock 14:00 1% Gains and Tips for Remembering Names 21:00 Handling Sales Objections: "Too Expensive" & "I Need to Think About It" 22:00 The 5-Step Pacing Out Objections (P.O.O.) Technique (and why to ditch "but") 29:00 Being Persuasive Without Being Pushy: The Law of Commitment and Consistency 33:00 Active Listening and the Three Communication Positions (First, Second, Third) 37:00 Challenge: How to Win in the Next 90 Days by Persuasion   About Our Guest: Michelle Bowden is the number one speaker on persuasion at work and the authority on persuasive presenting in business. She created the Persuasion Smart Profile®, a world-first psychological assessment tool for workplace persuasive strengths. Michelle is a best-selling, internationally published author of How to Persuade and How to Present. As a multi-billion-dollar pitch coach, her client list spans international businesses in banking, IT, pharmaceutical, retail, and more. Her popular Masterclass has been run over 1,000 times for more than 13,000 people.   About Your Host: Justin "JT" Tamsett is a fitness industry veteran with over 30 years of experience who aims to reduce global healthcare costs by promoting physical activity. Through his company Active Management, he provides business coaching to fitness entrepreneurs, leads 8 REX Roundtables in the US and Australia, and has spoken at over 40 conferences across 23 countries. His ultimate goal is to create a world of opportunity for his daughter Zoe by helping more people move and stay healthy, while empowering gym owners to build successful businesses that contribute to a healthier society   Please note: We only recommend products we care about (affiliate links support our free content). Thank you for your support!

In this episode, we cover:The "Good Hard" vs. "Bad Hard" Test: How to instantly know when to push through a tough mile and when to stop a run to prevent a minor niggle from becoming a major injury.Mastering the Talk Test: Learn to use conversation as your most reliable, objective metric for ensuring your Easy Runs are truly easy—the non-negotiable key to building endurance.The Science of Fatigue: We explain why the decision to slow down is often mental, not physical, and how Active Listening can prevent you from hitting the dreaded "wall."Flexible Frameworks: Why your training plan is a guide, not a contract, and the ultimate discipline required to take an unplanned rest day when life, stress, or your body demands it.

When we truly listen, every conversation changes — including the one with ourselves.Listening isn't about waiting for your turn to speak — it's about being present enough to truly hear. In a world full of noise, slowing down to listen can feel like a radical act. Yet it's in those moments of stillness and attention that real understanding begins.In this special Ask Matt Anything episode of Think Fast, Talk Smart, we explore what it means to “listen up” — to engage with intention, empathy, and curiosity. Along the way, listener questions spark insights on how to slow down fast conversations, apply communication tools in real life, and navigate the nuances of culture and connection. Because better communication doesn't start with what we say — it starts with what we hear.To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium.Episode Reference Links:Ep.17 Think Fast: You Asked, We AnsweredEp.114 Communication Means Paying Attention: The Four Pillars of Active ListeningAsk Matt Anything (AMA) 1: Trust, Paraphrasing, and Nonverbal Cues   Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:42) - The Three Ps That Block Good Listening (03:39) - Ace Your Listening: Pace, Space, and Grace (05:59) - Listening Beyond Words: Nonverbal Cues That Matter (06:37) - Listening Through Paraphrasing (08:13) - Practicing Better Listening (09:30) - Choosing the Right Structure for Your Audience (12:55) - Applying Communication Skills Effectively (16:02) - Slowing Down Conversations (20:32) - Practicing and Getting Feedback (23:02) - What's Next for Think Fast Talk Smart (24:54) - Conclusion ********Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.Strawberry.me. Get $50 off coaching today at Strawberry.me/smart

Darryl Wright: When Enthusiasm Became Interference—Learning to Listen as a Scrum Master Read the full Show Notes and search through the world's largest audio library on Agile and Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes.   "Wait stands for Why Am I Talking? Just ask yourself, wait, why am I talking? Is this the right moment for you to give an idea, or is this the right moment to just listen and let them have space to come up with ideas?" - Darryl Wright   Early in his Agile journey, Darryl was evangelically enthusiastic about the principles and practices that had transformed his approach to leadership. He believed he had discovered the answers people were seeking, and his excitement manifested in a problematic pattern—he talked too much. Constantly jumping in with solutions, ideas, and suggestions, Darryl dominated conversations without realizing the impact. Then someone pulled him aside with a generous gift: "You're not really giving other people time to come up with ideas or take ownership of a problem."  They introduced him to WAIT—Why Am I Talking?—an acronym that would fundamentally shift his coaching approach. This simple tool forced Darryl to pause before speaking and examine his motivations. Was he trying to prove himself? Did he think he knew better? Or was this genuinely the right moment to contribute? As he practiced this technique, Darryl discovered something profound: when he held space and waited, others would eventually step forward with insights and solutions.  The concept of "small enough to try, safe enough to fail" became his framework for deciding when to intervene. Not every moment requires a Scrum Master to step in—sometimes the most powerful coaching happens in silence. By developing better skills in active listening and learning to hold space for others, Darryl transformed from someone who provided all the answers into someone who created the conditions for shared leadership to emerge.   In this episode, we refer to David Marquet's episodes on the podcast for practical techniques on holding space and enabling leadership in others.   Self-reflection Question: When was the last time you caught yourself jumping in with a solution before giving your team space to discover it themselves? What would happen if you waited just five more minutes?   [The Scrum Master Toolbox Podcast Recommends]

Listening is a very easy way to connect with others. Learning to become an active listener will change your game. 

What you'll learn in this episode:● The real meaning of communication (and why most people get it wrong)● How NLP filters — deletions, distortions, and generalizations — shape client perception● Why “communication is the response you get”● The CPI Communication Model: rapport, adept questions, and active listening● How to ethically overcome client hesitation using the “Is that a yes?” script● How teaching before selling creates trust and predictable success

In this episode, I talk about active listening.

In this episode of the Medical Sales Podcast, Samuel sits down with Steven King, president of a U.S. medtech company transforming medical education through cutting-edge virtual dissection tables. Steven shares how this groundbreaking technology is changing how anatomy is taught—replacing traditional cadavers with 3D, interactive digital models that bring the human body to life. He reveals the challenges of scaling in a market where most institutions still don't know the tech exists, how AI is shaping the next generation of simulation learning, and why funding and awareness remain key hurdles. From selling $100K medical education tools to leading international expansion, Steven breaks down what it takes to grow a startup, build customer trust, and bring innovation into classrooms and hospitals worldwide. The conversation closes with powerful lessons on empathy, listening, and genuine human connection—skills every medical sales professional needs to master.   Connect with Steven King: LinkedIn Connect with Me: LinkedIn Love the show? Subscribe, rate, review, and share! Here's How »

This episode is sponsored by Lightstone Direct LLC. Lightstone Direct LLC connects you to institutional-quality real estate investments backed by a $12-billion AUM firm that co-invests alongside you—your partner in building lasting wealth. All investments involve risk. Please visit LightstoneDirect.com for a full list of disclosures.__________________________________________________Can improv skills transform patient interactions in healthcare?Dr. Bradley Block and Tane Danger, share how improvisation fosters essential skills like active listening, empathy, collaboration, and adaptability. Drawing from over 20 years in improv theater, Tane explains techniques such as "Yes, And" to validate patient concerns and build trust, staying present to avoid jumping to conclusions, and using nonverbal cues for better rapport. Through fun exercises like one-word stories, Tane demonstrates how these tools help healthcare professionals slow down, connect authentically, and navigate unpredictable situations, ultimately making interactions more enjoyable and effective for both providers and patients.Three Actionable Takeaways:· Stay Present and Listen Actively: In healthcare, it's easy to jump to conclusions based on experience, but staying present ensures accurate diagnoses and builds patient trust. Repeat the last thing a patient says to start your response, slowing down your thought process, demonstrating engagement, and allowing their full story to unfold naturally for better outcomes. Embrace "Yes, And": Validate patient ideas by starting responses with "Yes" to affirm what they've said, then add "And" to build collaboratively, exploring their concerns without dismissal. This fosters open dialogue, rapport, and partnership, turning potential conflicts into constructive conversations that enhance understanding and adherence to treatment plans. Incorporate Theatricality: Use exaggerated nonverbal cues, like expressive facial reactions and body language, to show genuine interest in patients' stories. This "theatricality" amplifies empathy, making interactions more authentic and helping patients feel heard, even if you're familiar with their condition, ultimately strengthening trust and the therapeutic relationship. About the ShowSucceed In Medicine  covers patient interactions, burnout, career growth, personal finance, and more. If you're tired of dull medical lectures, tune in for real-world lessons we should have learned in med school!About the Guest:Tane Danger is an improviser with over 20 years of experience performing, teaching, and directing improv theater. He is the co-founder of Danger Boat Productions, which uses improv to facilitate important conversations and improve communication and collaboration. As artist-in-residence at the Mayo Clinic Lavin Center for Humanities in Medicine, he trains healthcare professionals in improv techniques to enhance connection, empathy, and quick thinking.  Website: tanedanger.comCompany Website: dangerboat.netAbout the Host:Dr. Bradley Block – Dr. Bradley Block is a board-certified otolaryngologist at ENT and Allergy Associates in Garden City, NY. He specializes in adult and pediatric ENT, with interests in sinusitis and obstructive sleep apnea. Dr. Block also hosts Succeed In Medicine podcast, focusing on personal and professional development for physiciansWant to be a guest?Email Brad at brad@physiciansguidetodoctoring.com  or visit www.physiciansguidetodoctoring.com to learn more!Socials:@physiciansguidetodoctoring on Facebook@physicianguidetodoctoring on YouTube@physiciansguide on Instagram and Twitter This medical podcast is your physician mentor to fill the gaps in your medical education. We cover physician soft skills, charting, interpersonal skills, doctor finance, doctor mental health, medical decisions, physician parenting, physician executive skills, navigating your doctor career, and medical professional development. This is critical CME for physicians, but without the credits (yet). A proud founding member of the Doctor Podcast Network!Visit www.physiciansguidetodoctoring.com to connect, dive deeper, and keep the conversation going. Let's grow! Disclaimer:This podcast is for informational purposes only and is not a substitute for professional medical, financial, or legal advice. Always consult a qualified professional for personalized guidance. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

In this episode of Building Better Managers, produced by New Level Work, we dive into one of the most underestimated leadership superpowers: listening. At a time when hybrid work, constant pings, and AI overload are stealing our attention, truly listening—with focus, curiosity, and empathy—has become a lost art. But it doesn't have to be. We explore the key techniques and mindset shifts from New Level Work's “Listening Skills Enhanced” training to help managers lead with greater clarity, compassion, and confidence. Whether you're heading into a tough 1:1, navigating team conflict, or just want to create more trust, this episode gives you the tools to transform the way you listen—and lead. Key Takeaways Listening is an active leadership skill—not a passive one. The way you listen shapes your team's culture and performance. Don't multitask—your attention is your most valuable currency. Curiosity and silence are powerful tools for deeper understanding. Better listening improves decision-making and strengthens trust. Learn More: For leadership coaching, development programs, or AI-enhanced learning tools to support your managers, visit newlevelwork.com. Like what you hear? Do you enjoy our show? One of the best ways to help us out is leave a 5-star review on your platform of choice! It's easy - just go here: https://www.newlevelwork.com/review For more information, please visit the New Level Work website. https://www.newlevelwork.com/category/podcast

How does active listening transform a company? DJ Casto, chief human resources officer at Synchrony shares the leadership secrets behind their culture shift and business wins. The company is redefining leadership through active listening, vulnerability, and co-creation. Hear real stories and strategies that are transforming workplace culture and driving business success. Tune in to learn why great leadership isn't optional — it's essential for the future. Don't miss the company culture event of the year! Enter the code "Better" and save 20% off registration for the Great Place To Work For All Summit: For All Summit 2026 | Great Place To Work® Subscribe to our LinkedIn newsletter: Culture Edge Want to join our Great Place To Work community? Learn more about Certification. For a transcript of this episode, visit Synchrony's DJ Casto on Leadership Behaviors That Drive Business Results | Great Place To Work®

Auto-generated transcript: My brothers and sisters, Alhamdulillah, we all know and we all talk about the biggest need of the Muslim Ummah today, which is that of unity. And we also know Allah subhanahu wa ta’ala commanded us and said, Allah subhanahu wa ta’ala said, hold firmly together, jami’an, to the rope of Allah subhanahu… Continue reading Active Listening to resolve conflicts

In the second part of this conversation, Joe Szimhart delves into the intricate preparations and challenges of conducting cult interventions. He discusses the importance of understanding individual situations and the role of family dynamics in intervention success. Through vivid anecdotes, Joe explains the historical and sociological aspects of cult deprogramming, touching on controversial figures like Ted Patrick. He also highlights the psychological concepts such as cognitive dissonance, thought reform, and the significant impact of maintaining rapport and active listening. The episode encapsulates Joe's extensive experience and offers valuable advice for families dealing with loved ones entangled in high-control groups.Timestamp menu: 00:00 Introduction and Recap00:29 Preparing for an Intervention02:37 When to Use Force in Interventions02:55 The History of Deprogramming06:40 Challenges in Interventions08:36 Cases of Misunderstood Cult Influence13:50 Current Concerns in Cult Activities17:46 Understanding Brainwashing and Cognitive Dissonance18:26 Intervention Stories and Psychological Changes21:06 Breaking Cognitive Dissonance24:47 Personal Experience vs. Vicarious Experience29:11 Active Listening and Engaging Conversations33:41 Advice for Loved Ones of Cult Members36:46 Conclusion and Final ThoughtsYou can contact Joe at jszimhart.com, follow him on his YouTube channel or on X @jszimhart, and check out his memoir, Santa Fe, Bill Tate, and me. Check out his site dedicated to "culty" work: www.cultbehaviorconsultant.com.Also…let it be known that:The views and opinions expressed on A Little Bit Culty do not necessarily reflect the official policy or position of the podcast. Any content provided by our guests, bloggers, sponsors or authors are of their opinion and are not intended to malign any religion, group, club, organization, business, individual, anyone or anything. Nobody's mad at you, just don't be a culty fuckwad.**PRE-ORDER Sarah and Nippy's newest book hereCheck out our amazing sponsorsJoin A Little Bit Culty on PatreonGet poppin' fresh ALBC SwagSupport the pod and smash this linkCheck out our cult awareness and recovery resourcesWatch Sarah's TED Talk and buy her memoir, ScarredCREDITS: Executive Producers: Sarah Edmondson & Anthony AmesProduction Partner: Citizens of SoundCo-Creator: Jess TardyAudio production: Will RetherfordProduction Coordinator: Lesli DinsmoreWriter: Sandra NomotoSocial media team: Eric Skwarzynski and Brooke KeaneTheme Song: “Cultivated” by Jon Bryant co-written with Nygel AsselinSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Active Listening in Leadership Michael and Mick explored why active listening is at the core of great leadership. Rather than listening just to reply, they emphasized listening to truly understand — making people feel seen and valued. Mick shared a recent insight from the “experience revolution,” where 75% of client satisfaction is based on how people feel, not just on what gets done. Together, they highlighted how leaders can build stronger teams by asking questions like, “What are you proud of that we may not be recognizing?” Loyalty Beyond Reason in Hospitality Michael reflected on his personal loyalty to certain hotels, often choosing them over more convenient options. He compared this to sports stadiums and entertainment venues that deliver unforgettable experiences, inspiring loyalty that defies logic. Mick expanded on this concept of “loyalty beyond reason,” sharing lessons from global stadium designers who helped shape experiences for the World Cup and Olympics. Experiences Over Material Possessions Michael shared how he and his wife prioritize experiences over material goods, recognizing that memories last far longer than products like appliances or smartphones. Experiences spark creativity, curiosity, and joy, and he explained how leaders who design meaningful client experiences not only enrich their work but also strengthen long-term relationships and outcomes. Harmony in Work and Life Mick reframed the common idea of “work-life balance” into a broader vision of life integration. He encouraged leaders to step away from rigid linear thinking and embrace space for creativity and lateral ideas. With finite time, he advised finding mentors who offer honest feedback and guidance. Michael echoed these insights, noting that harmony — not balance — is what allows people to thrive personally and professionally. Embracing Challenges for Personal Growth The conversation turned to resilience and growth under pressure. Michael stressed the importance of focusing on what can be controlled — mindset, habits, and health — while Mick used his “orange juice” analogy to illustrate that how we respond to challenges reveals our preparation. Both agreed that being challenged is vital to staying relevant and avoiding stagnation, especially when surrounded by people who care enough to push us forward. Networking and Next Steps To close, Michael and Mick discussed ways listeners can continue learning from Mick's work through his Instagram, LinkedIn, and website. The conversation underscored how leadership rooted in listening, loyalty, and life integration can transform both personal growth and organizational success. Website:  https://www.2blimitless.com/ LinkedIn:  https://www.linkedin.com/in/mick-todd-a887b313/ Instagram:  https://www.instagram.com/2blimitless/?hl=en    

Send us a textAre your conversations in networking events and client meetings leading straight to dead ends? This week on "The Selling Podcast," Mike and Scott tackle a critical skill that separates master networkers from awkward noodlers: the difference between "Nothing" and "Great" conversation starters.Mike and Scott break down the safe, lazy phrases that kill rapport (yes, we're looking at you, "How's the weather?" and "Busy day?"). They reveal why these are just statements about facts that give your prospect nothing to build on, wasting valuable time.Then, they pivot to the powerful framework of Great Conversation Starters. Learn to swap boring small talk for open-ended questions that spark genuine connection, interest, and depth, such as:Personal & Relational: "What's keeping you excited lately?"Situational: "How did you get into what you do?"Deeper & Engaging: "What's a project or goal you're working on right now?"The golden rule is simple: Nothing starters are statements; Great starters are questions about stories, emotions, or choices. Tune in to get the exact cheat sheet for transforming your introductions into meaningful dialogue that builds trust and ultimately drives your sales pipeline.Support the showScott SchlofmanMike Williams - Cell 801-635-7773 #sales #podcast #customerfirst #relationships #success #pipeline #funnel #sales success #selling #salescoach

When it comes to leading a team, there's no such thing as too much information.Good leadership is about good communication. And for General Stanley McChrystal, that means creating a culture of free-flowing information: “The goal is to have everyone know everything all the time,” he says.McChrystal is a retired four-star general, former commander of US and international forces in Afghanistan, and a renowned leadership expert. In his experience building cohesive teams in complex environments, he's discovered that successful teams are built on a “shared consciousness [where] all have a common contextual understanding of what the situation is.” The key to creating that kind of culture, he says, is radical transparency — from leaders and subordinates alike. Whatever your position, “You are responsible for informing other people of things that they need to know,” he says.In this episode of Think Fast, Talk Smart, McChrystal and host Matt Abrahams discuss how to build shared consciousness within teams, how to communicate across cultural divides, and how to lead with clarity, context, and character.To listen to the extended Deep Thinks version of this episode, please visit FasterSmarter.io/premium.Episode Reference Links:General Stanley McChrystalGeneral McChrystal's Books: On Character / Team of Teams155. Can We Be Candid? How to Communicate Clearly and Directly161. Do Your Homework: Know What to Say by Knowing Who You're Talking To  Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:03) - Building Shared Consciousness (06:13) - Leading Across Differences (07:53) - Delivering Difficult News (10:18) - Communicating in a Virtual World (16:17) - Character as an Iterative Practice (18:27) - The Final Three Questions (23:23) - Conclusion  ********This episode is sponsored by Grammarly. Let Grammarly take the busywork off your plate so you can focus on high-impact work. Download Grammarly for free today Become a Faster Smarter Supporter by joining TFTS Premium.       

In this episode, Shane discusses the importance in active listening when having conversations.  You will feel better as the facilitator and the person receiving the message will feel seen and valued.  It is a skillset that we could all work on and use in this crazy time that we are living in. If you want to become a patron of the show please visit http://www.patreon.com/thats_life  

Thank you for the overwhelming response to COME ON KERPLUNK! We could've never imagined it would touch so many lives. Might be a good way to get someone's attention if they are tuning you out... or ask them for a piece of gum.Please note that this episode may contain paid endorsements and advertisements for products and services. Individuals on the show may have a direct or indirect financial interest in products or services referred to in this episode.Sponsors:Get 10% off your first order site wide with code RIDE at OSEAMalibu.com - You'll get free samples with every order, and free shipping on orders over $50.Secure your online data TODAY by visiting ExpressVPN.com/ridepod to find out how you can get up to four extra months FREE. Earn points on rent and around your neighborhood, wherever you call home, by going to joinbilt.com/ride. Pleasure is power. Download Pure nowGo to Quince.com/ride for free shipping on your order and three hundred and sixty-five -day returns.Produced by Dear Media.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Don't miss out! Sign up here:https://link.cpi-crm.com/widget/form/bJZ4NbRp6ZpSVgGoNb4j?notrack=truehttps://link.cpi-crm.com/widget/form/bJZ4NbRp6ZpSVgGoNb4j?notrack=truehttps://link.cpi-crm.com/widget/form/bJZ4NbRp6ZpSVgGoNb4j?notrack=trueShadow Hour Updates to get the latest updates and reminders for our Shadow Hour sessions. Stay informed, stay ahead!What you'll learn in this episodeWhy listening—not talking—is the ultimate sales skillThe 3 steps of the CPI framework: connect energetically, ask adept questions, actively listenHow to uncover what clients are afraid to admitWhy setting emotional expectations prevents frustration and blameHow to turn predictable problems into opportunities for trustThe difference between fake rapport and real connectionWhy influence is something you're given, not something you chaseHow authentic listening positions you as the trusted expert To find out more about Dan Rochon and the CPI Community, you can check these links:Website: No Broke MonthsPodcast: No Broke Months for Salespeople PodcastInstagram: @donrochonxFacebook: Dan RochonLinkedIn: Dan RochonTeach to Sell Preorder: Teach to Sell: Why Top Performers Never Sell – And What They Do Instead

Be ready, stay grounded, and communicate clearly — no matter what's at stake.Communicating under pressure isn't just a useful skill — it can be the difference between escalation and resolution. For Chris Voss, former FBI hostage negotiator and CEO of The Black Swan Group, it's a daily discipline built on empathy, self-regulation, and intentional listening. In this expanded conversation from our Spontaneous Speaking miniseries, Voss offers a rare window into the mindset and methods that helped him show up calm, focused, and adaptable when the pressure is sky-high.“Emotional intelligence is an insane accelerator to outcomes,” Voss shares, explaining how empathy, tone, and timing can shift the direction of any conversation. He breaks down techniques like labeling and mirroring, explores how to use silence and word choice strategically, and explains why overthinking can be just as risky as acting too fast. From gut-level pattern recognition to tactical use of voice, Voss shows how communication becomes more impactful when we're not trying to control — but to connect.In this episode of Think Fast, Talk Smart, Voss and host Matt Abrahams dive into how negotiation techniques developed for life-or-death situations can be applied far beyond them — offering powerful takeaways for anyone who needs to think clearly under pressure, stay agile in the moment, and communicate effectively when it matters most.Episode Reference Links:Chris Voss Chris's Book: Never Split the Difference Ep.197 Prep or Perish: Mastering In-the-Moment Communication (1 of 3)Ep.198 Pause and Effect: Mastering In-the-Moment Communication (2 of 3)Ep.199 Blunder Pressure: Mastering In-the-Moment Communication (3 of 3)Ep.203 No Script, No Problem: Final Secrets to Speaking Under Pressure (Bonus)   Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:50) - Path to Hostage Negotiation (03:42) - Power of Emotional Intelligence (05:00) - Staying Calm Under Pressure (06:10) - Mental Prep & Mindset (07:18) - Trusting Your Gut (07:58) - Avoiding Overthinking (09:01) - Flexibility in Negotiations (10:15) - Listen More, Talk Less (10:31) - Labeling & Mirroring (12:51) - Tone Shapes Impact (14:06) - The Final Three Questions (19:37) - Conclusion  *****Thank you to our sponsors:Strawberry.me. Get $50 off coaching today at Strawberry.me/smartSupport Think Fast Talk Smart by joining TFTS Premium.     

Step into the fascinating world of group dynamics with our special guest, Colin Fisher, an associate professor at University College London and the creative mind behind the upcoming book, "The Collective Edge: Unlocking the Secret Power of Groups." Drawing from his rich experiences in research and consulting, Colin shares how groups can achieve greatness that far exceeds individual contributions. He highlights the importance of treating groups as unique entities, crucial for problem-solving and enhancing collaboration in daily and professional settings.Explore the secrets behind effective team composition as Colin guides us through the critical elements of social sensitivity, skill diversity, and intrinsic motivation. We underline the importance of forming teams with members who are socially aware and genuinely invested in their tasks. The discussion delves into empathy's role in team performance, offering actionable insights for leaders striving to build more cohesive and dynamic teams.We also tackle the complexities of remote and hybrid work environments and stress the importance of psychological safety, enabling team members to challenge norms without fear. From enhancing trust and communication to fostering adaptability, this conversation provides an evidence-informed roadmap for anyone seeking to unlock the full potential of their teams.What You'll Learn- Effective team composition through social sensitivity, skill diversity, and intrinsic motivation- The role of empathy in team performance and strategies for building cohesive, dynamic teams- The power of curiosity and inquiry in welcoming diverse perspectives and enhancing team dynamics- Challenges and opportunities in remote and hybrid work environments, emphasizing psychological safety and adaptability- Strategies for maximizing team clarity, alignment, and trustPodcast Timestamps(00:00) - The Power of Group Dynamics(15:09) - Effective Team Composition Through Social Sensitivity(20:21) - Improving Team Dynamics Through Inquiry(31:11) – Leading Remote and Hybrid Teams(42:16) - Maximizing Team Clarity and Alignment(50:31) - Dynamic Team Charters and Coaching InsightsKEYWORDSPositive Leadership, Group Dynamics, Team Success, Social Sensitivity, Intrinsic Motivation, Empathy, Remote Work, Psychological Safety, Building Trust, Improving Team Communication, Team Building, Establishing Clear Goals, Maximizing Alignment, Elevating Curiosity, Active Listening, Continuous Communication, CEO Success

Arguments escalate into relationship disasters daily. Trial attorney Jefferson Fisher shares courtroom tactics he uses to turn conflict into connection!Full show notes and resources can be found here: jordanharbinger.com/1181What We Discuss with Jefferson Fisher:Use time to regulate emotions in conflict. Take a breath before responding and slow down your speech. This prevents escalation and keeps you in control rather than entering "ignition mode" where you say things you regret.Every person has surface and depth, and hostile behavior often masks deeper struggles. Asking "What's your biggest struggle?" can transform confrontational situations into connection.Approach conversations with "something to learn" not "something to prove." When you try to win arguments, you lose relationships. Focus on understanding rather than being right to achieve better outcomes.Handle interruptions strategically. Let them interrupt once, resume where you left off without acknowledging their interruption, then address it directly if they interrupt again: "I can't hear you when you interrupt me."Show you're listening with one simple question. Before sharing your own story or response, ask one follow-up question about what they just shared. This makes people feel heard and valued in conversation.And much more...And if you're still game to support us, please leave a review here — even one sentence helps! Sign up for Six-Minute Networking — our free networking and relationship development mini course — at jordanharbinger.com/course!Subscribe to our once-a-week Wee Bit Wiser newsletter today and start filling your Wednesdays with wisdom!Do you even Reddit, bro? Join us at r/JordanHarbinger!This Episode Is Brought To You By Our Fine Sponsors:Quiltmind: Email jordanaudience@quiltmind.com or visit quiltmind.comBetterHelp: 10% off first month: betterhelp.com/jordanSimpliSafe: 50% off + 1st month free: simplisafe.com/jordanHomes.com: Find your home: homes.comSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.