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Send us a textEver tried to schedule a doctor's appointment, only to be stuck on hold for what feels like forever?You're not alone. A lot of Americans feel the same frustration.Could there be a better way to take control of scheduling?In this episode of HealthBiz Briefs, Relatient CEO Jeff Gartland explains why self-scheduling is still a novel concept in medicine and how its implementation can improve patient access while increasing appointment volumes for providers.This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.
Jeff Gartland, Relatient (North Fulton Business Radio, Episode 411) Relieving the pain point of patient engagement with their healthcare provider is the focus for Relatient, especially with their recent merger with Radix Health. In this conversation with host John Ray, CEO Jeff Gartland shared how Relatient serves both patient and provider with a solution that […]
Jeff Gartland, Relatient (North Fulton Business Radio, Episode 411) Relieving the pain point of patient engagement with their healthcare provider is the focus for Relatient, especially with their recent merger with Radix Health. In this conversation with host John Ray, CEO Jeff Gartland shared how Relatient serves both patient and provider with a solution that […] The post Jeff Gartland, Relatient appeared first on Business RadioX ®.
Jeff Gartland, Relatient (Nashville Business Radio, Episode 37) Relieving the pain point of patient engagement with their healthcare provider is the focus for Relatient, especially with their recent merger with Radix Health. CEO Jeff Gartland shares how Relatient serves both patient and provider with a solution that involves scheduling, engagement, automation, and the multiple processes […] The post Jeff Gartland, Relatient appeared first on Business RadioX ®.
In this episode, we have the outstanding Emily Tyson joining us. Emily is the Chief Operating Officer at Radix Health. Emily discusses how her company improves patient access by making it easier for patients to see their doctors. She talks about the intricacies happening at the practice level, automating certain processes of the clinic flow, leveraging technology in planning the calendar to optimize operations, enabling clients to better leverage best practices, and ultimately being more self-sufficient, and more. Emily also shares her insights on the future of the health industry, overcoming challenges, and the benefits of working with practices. Tune in for a very interesting conversation with Emily Tyson. Click this link to the show notes, transcript, and resources: outcomesrocket.health
Improving patient experience is the goal of many in the healthcare industry. Changing demands from patients are providing opportunities for some providers to stand out from the crowd. In this episode, Adam Torres and Arun Mohan, MD, MBA, SFHM, Co-Founder and CEO at Radix Health, explore how Radix Health is at the forefront of improving patient experience. Follow Adam on Instagram at https://www.instagram.com/askadamtorres/ for up to date information on book releases and tour schedule.Apply to be interviewed by Adam on our podcast:https://missionmatters.lpages.co/podcastguest/
As Chief Operating Officer for Radix Health, Emily Tyson drives the company s efforts to scale its delivery model while maintaining a flexible operating structure and clients first culture. Emily boasts an outstanding track record of proven results across fast-growing, innovative healthcare technology and service companies. Prior to joining Radix Health, Emily was responsible for the […] The post Emily Tyson with Radix Health appeared first on Business RadioX ®.
Duane Reynolds is a patient access veteran whose career has spanned Johns Hopkins, Emory Health, The Advisory Board, and the American Hosptial Association. He is the founder of Just Health Collective, where his mission is to guide organizations in creating cultures of belonging, enabling a fair and just opportunity for everyone to achieve optimal health.In this episode, Akshay Birla and Duane Reynolds discuss how COVID-19 has put a sharp focus on health inequity and made the conversation of health equity a part of our vernacular overnight. They discuss how organizations can prioritize initiatives that further health equity, why equity should be a top priority for health care boards, and how to make that happen. For more from Radix Health, follow us on Twitter @radixhealth or visit our website at www.radixhealth.com. Guest: Duane ReynoldsHosted By: Akshay Birla
John Lynn is the Founder of Healthcare Scene, a unique healthcare IT network which consists of 10 EHR and Healthcare IT blogs containing over 11,000 articles published over 11 years. Of those articles, John has written over 5500 of the articles himself. In this episode, Akshay Birla and John Lynn discuss how we must distinguish between patients and those who are consumers, the ironic nature of too many care choices, and how difficult it can be to accept change, especially in this space. John also alludes to the disconnect that he has seen between medical group and health system marketing teams and other parts of the same organization, and makes note of how that might be evolving - for the better.For more from Radix Health, follow us on Twitter @radixhealth or visit our website at www.radixhealth.com. Guest: John LynnHosted By: Akshay Birla
Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth. During this podcast hear host, Carrie Chitsey, talk with Emily Tyson of Radix Health. As Senior Vice President, Strategy and Operations at Radix Health, Emily leads the company's efforts to scale rapidly by creating a culture committed to improving patient access. Listen to “Patient Demands for Convenience, Scheduling and Telehealth” as we discuss: Carrie sets the stage of this week’s podcast. From online scheduling, reduced wait times, and the use of telehealth, patients are seeking more from their healthcare providers than ever before. In the last 24 months alone, we have seen telehealth grow by 1400%. As consumers, it’s not just tech-savvy Millennials that are demanding more access and convenience from their healthcare providers. What is Radix Health seeing in the healthcare industry when it comes to demand generation and patient online scheduling? Emily Tyson talks about the significant increase over the last two years of practice groups having online patient scheduling. Emily predicts that all of the top hundred health systems in the country will have some form of online scheduling going into next year. How can practice groups and health systems blend the physical and virtual world (telehealth) from a scheduling standpoint? Listen as we talk about how online scheduling isn’t just a standalone marketing tool but an operations tool for the practices and health systems. Currently, practice groups on average are seeing a no show rate of around 20%. However, it gets much higher in areas like mental health where it can be as much as 60%. What are the drivers of no show rates and how can you use technology to reduce these numbers? Listen as Emily details the different ways that online patient scheduling can not only reduce no show rates but how the technology can help providers think about planning with actionable data.There are many examples of why people don’t show up to their appointments. From transportation issues to busy schedules for follow up appointments, Carrie and Emily talk about the new partnership with Radix Health and One Touch Telehealth and how the two companies are working together solve this problem. Listen as we talk about how scheduling with telehealth can drive demand to the right places. In most specialties, the average appointment wait time is six to eight weeks. Couple that with the average patient logistical time of over two hours, with 5-7 minutes of doctor face time, practices need to be digital-first when thinking about convenience and patient satisfaction. Listen as Carrie and Emily talk about how the partnership in marrying demand generation, online scheduling and telehealth can provide the tools necessary for an increase in patient experience plus utilization. What can practice groups see for ROI? Carrie breaks down how telehealth as a standalone is seeing a ROI in just 2 patients/month/per provider. Typically, 30 days or less. Emily talks about how with Radix Health, you can have a 2% increase in utilization. Combine the two technologies and there is greater ROI for your practice group. So how does it really work? Emily and Carrie discuss the nuts and bolts of how it works connecting physical and virtual appointments (online scheduling and telehealth) both from the provider and patient perspective.Want to learn more about the partnership between One Touch Telehealth and Radix Health? Read the press release here!Support the show (http://www.helpinghumans.care)
Dr. Kevin Ban is currently the Chief Medical Officer at athenahealth, a provider of integrated, network-enabled services for healthcare that delivers measurable financial and clinical results for providers. Dr. Ban has been in the practice of medicine for over two decades. He received his MD from Georgetown University School of Medicine, completed his residency in general surgery at Thomas Jefferson University, and his residency in emergency medicine from Boston’s Beth Israel Deaconess Medical Center, a teaching hospital of Harvard Medical School.In this episode, Akshay Birla and Dr. Ban explore what we can learn about population health in the U.S. from global differences in healthcare systems. They dig into varying organizational ideologies toward the value based care model in the U.S., the true impact of technology in healthcare, and how hospitals and systems must embrace the mandate of access, consumerism, and transparency to succeed.For more from Radix Health, follow us on Twitter @radixhealth or visit our website at www.radixhealth.com.Guest: Dr. Kevin BanHosted By: Akshay Birla
Catherine Pallozzi, CHAM, CCS is the current President of NAHAM, the National Association of Healthcare Access Management; an organization which supports patient access services across hospitals and other access points, with the purpose of networking, educating, and supporting the patient access position. She also serves as the Director of Patient Access at the Albany Medical Center Hospital, a Level I Trauma Center which serves 25 counties in New York, where she has worked for 30 years. In this episode, Akshay Birla and Cathy Pallozzi explore the ties between patient access and the medical revenue cycle. They examine both the need for patient access staff to inform and educate patients on insurance and financial responsibility for the sake of organizational ROI, but also to provide positive patient experience all around and deliver on patient expectations. Moreover, Cathy provides three predictions on what we can expect to see down the line with patient access and economics: the importance of “pre-service,” financial clearance and education, and price transparency.For more from Radix Health, follow us on Twitter @radixhealth or visit our website at www.radixhealth.com.Guest: Catherine PallozziHosted By: Akshay Birla
Dr. John Kenagy is a health care veteran -- a vascular surgeon, health care executive, Clinical Professor at the University of Washington, visiting scholar at Harvard Business School -- and author of “Designed to Adapt: Leading Healthcare in Challenging Times,” which was named Healthcare Management Book of the Year by the American College of Healthcare Executives. Forbes labelled him as the “The Man Who Would Save Healthcare.” In this episode, Akshay Birla and Dr. Kenagy dive into the paradoxical nature of health care management and physician workflow, the need for simplicity and consumer-centric programming, and the method of adaptive design to foster innovation and improve patient experience, and what’s missing in the conversation on AI in health care. Links (suggested reading) from the conversation:Melanie Mitchell’s article, “Artificial Intelligence Hits the Barrier of Meaning,” as well as her upcoming book on AI which will be published this fall.For more from Radix Health, follow us on Twitter @radixhealth or visit our website at www.radixhealth.com.Guests: Dr. John KenagyHosted By: Akshay Birla
Michael D. Pugh has over 30 years of experience in the health care industry. He has been the President of MdP Associates, a health care quality, governance and leadership consulting practice, for almost 20 years now; and prior to that held C-level positions at an assortment of health care delivery organizations. Through his experience running hospitals, health care systems, tech companies, and health insurance companies, he became a true advocate for improving both quality of service and patient experience. One of his most notable accomplishments was leading Parkview Health System through a large scale quality transformation.In this episode, we spoke to Michael about what he's observed over the last few decades regarding patient experience initiatives, how we define patient experience, and what we might see in the next five to ten years. For more from Radix Health, follow us on Twitter @radixhealth or visit our website at www.radixhealth.com.Guests: Michael D. PughHosted By: Akshay Birla
In this episode of the Executive Innovation Show, host Carrie Chitsey Wells talks with Dr. Arun Mohan, Founder, and CEO of Radix Health, former Chief Medical Officer of one of the top 10 largest hospital groups with over 400 providers and 30+ locations. Listen for topics discussed on this podcast such as: Today's patient is a consumer, how to think of patients as consumers first. How patients "access" to care expectations and demands have changed?Is the patient physical exam extinct? What are Millennials looking for in patient convenience, online scheduling, and video telehealth? What is the cost of appointment cancellations and shrinkage to providers? What should providers, practice groups and hospitals be thinking about for 2019 and have in their roadmap? Learn more about how Dr. Mohan and Radix Health are changing patient access to care. Learn more about how to incorporate telehealth into your provider group and download new Infographics on billable codes. Support the show (http://www.helpinghumans.care)
We speak with Arun Mohan from Radix Health, a software platform that balances patient demand with provider supply and guides optimal resource allocation. Radix Health is headquartered in Atlanta, GA. www.radixhealth.com
Radix Health Jay Shaffer and I sat down with co-founder of Radix Health, Dr. Arun Mohan. Radix Health uses technology to improve patient access. Radix s flagship product, DASH, is a patent-pending, cloud-based software platform that optimizes ambulatory capacity utilization and reduces scheduling cost. DASH automates and optimizes much of the work currently done by schedulers. […] The post Radix Health appeared first on Business RadioX ®.