Podcasts about healthcare leadership

What does it take to break through leadership barriers in medicine without sacrificing your authenticity? In this inspiring episode, Dr. Andrea Austin welcomes Dr. Shannon Udovic-Constant, as she shares her journey into executive leadership, the lessons she learned navigating spaces where women remain significantly underrepresented, and why visibility, not just hard work, is essential for career advancement. Together, Andrea and Shannon unpack the realities women physicians continue to face, from being mistaken for non-physician staff to balancing invisible labor at home while pursuing leadership opportunities. Rather than accepting these challenges as personal failures, they encourage physicians to recognize the systemic barriers that exist and develop intentional strategies to overcome them. Shannon introduces the concept of strategic visibility, explaining why saying "yes" to every opportunity isn't enough. She shares actionable advice on building relationships with decision-makers, leading high-impact initiatives, communicating accomplishments with confidence, and understanding the difference between mentorship and sponsorship. The conversation also explores psychological safety, creating healthy leadership cultures, and why diverse leadership ultimately leads to better healthcare decisions for patients. Whether you're considering your first leadership role or looking to expand your influence within medicine, this episode offers practical tools, encouragement, and a powerful reminder that authentic leadership creates lasting change—for physicians, healthcare systems, and the patients they serve. You'll Hear How They: Discuss why women remain significantly underrepresented in executive healthcare leadership despite representing the majority of today's medical graduates. Explain how strategic visibility helps physicians position themselves for leadership opportunities by intentionally building relationships with key decision-makers. Share practical techniques for communicating accomplishments confidently while remaining authentic and collaborative. Explore the critical difference between mentorship and sponsorship, and why sponsorship is often the missing ingredient in advancing women leaders. Reveal leadership practices that build psychological safety, encourage healthy disagreement, and strengthen team performance. Discuss why physician advocacy and participation in organized medicine are essential for creating meaningful healthcare reform and improving patient care. Encourage physicians to embrace leadership without compromising their values, identity, or authenticity. About the Guest "You don't have to change who you are to become an effective leader, you simply need to become visible for the impact you're already creating." — Dr. Shannon Udovic-Constant Dr. Shannon Udovic-Constant is a pediatrician, leadership coach, and advocate for women in medicine. As President of California's largest medical association, she's a trailblazer for women in leadership. Through Physician Women Rising, she empowers women physicians to pursue executive roles, building visibility, presence, and influence. Her PWR Leadership Method drives meaningful change in healthcare."

Send us Fan MailAmerican healthcare spends an estimated $110 per member per month just to administer itself, before a single service is ever delivered. Most of that cost exists because health data still cannot move freely between the systems that need it.Michael Meucci, CEO of Arcadia, joins host John Driscoll to discuss why two decades of interoperability policy have failed to solve the data fragmentation problem facing health systems and payers, and why liberating that data and redirecting the administrative spend it currently requires could be the single biggest lever available for improving both the cost and quality of American healthcare.

The American healthcare system is built around a simple idea: get sick, get treated. But what if the problem isn't how we treat illness — it's that we've never seriously tried to prevent it? In this first installment of a two-part conversation, Jamie sits down with Brody Wall, Division President of Operations at Your Health, to trace the arc from a broken, reactive healthcare system to one where data tells you what's coming before the patient even knows something is wrong. Brody's path to healthcare wasn't through a textbook — it was through a father who was a Methodist minister and a mother who spent her career caring for underprivileged children. The mission was always there. The data just became the most honest way to fulfill it. In Part 1, Jamie and Brody cover: Why fee-for-service healthcare financially rewards volume of sick visits — not health — and how that one incentive structure explains why 17-20% of America's GDP goes to healthcare costs with outcomes that still lag behind other developed nations What Your Health was flying blind on before it committed to building a real data infrastructure — and what gut-feeling decisions look like when data finally proves them wrong How social determinants of health (Z codes) and behavioral health conditions (F codes) reveal which patients are actually at the highest risk of hospitalization The finding that changed everything: patients with four or more behavioral health conditions were ten times more likely to have multiple ER visits — and the clinical response that followed This isn't just a conversation about numbers. It's about what happens when an organization decides that preventing the crisis matters more than reacting to it. Part 2 drops next week. www.YourHealth.Org

Most chiropractors focus on structural health, but what if the biggest opportunity to improve patient outcomes is happening beneath the surface?In this episode of TechTalk Healthcare, Dr. Jay Greenstein and Brad Cost welcome back metabolic health expert Dr. Steven Geanopulos to discuss why blood chemistry is becoming one of the most valuable tools in modern chiropractic care.Dr. Steven Geanopulos explains how chiropractors can identify hidden metabolic dysfunction before disease develops, why insulin resistance is impacting millions of patients, and how AI is changing healthcare while still requiring experienced clinicians to provide meaningful context.They also dive into:• Why metabolic health belongs inside chiropractic practices• The relationship between blood chemistry and musculoskeletal conditions• How AI can help (and where it falls short)• Building scalable healthcare technology• The Trusted Doctors education program• Entrepreneurship, leadership, and the Ultimate Achievers Club (UAC)• Family, legacy, and creating impact beyond practiceWhether you're a chiropractor, healthcare entrepreneur, or passionate about preventative health, this episode offers practical insights into where healthcare is headed next.To connect with Steven, check out his websites at cyrenelabs.com and drsteveng.com, or visit his socials (YouTube, Instagram, Facebook) at @/DrStevenG.Topics Covered - Metabolic Health, Blood Chemistry, Chiropractic Innovation, AI in Healthcare, Functional Lab Testing, Practice Growth, Preventative Healthcare, Healthcare Leadership

What happens when we stop treating hospitals like factories and start recognizing them as complex systems filled with uncertainty, competing priorities, and deeply human experiences? In this thought-provoking episode, Dr. Andrea Austin sits down with John D'Alesandro to discuss the realities of improving healthcare from an operational perspective. Drawing from decades of experience in manufacturing and healthcare systems, John shares why traditional dashboards often fail to predict problems, how organizations can learn to identify early warning signals, and why building a culture of action matters more than simply completing improvement projects. Together, they tackle some of healthcare's most pressing issues, including emergency department boarding, leadership versus management, technology adoption, and the disconnect between policy-level solutions and frontline realities. John also offers a powerful perspective as both an operations expert and a patient navigating a serious neurological condition, reminding listeners that healthcare ultimately succeeds or fails through the experiences of those who depend on it. This conversation invites listeners to think differently about accountability, agency, and the small cultural shifts that can make meaningful change possible. They discussed: Why hospitals function more like complex adaptive systems than factories The limitations of traditional dashboards and retrospective metrics Identifying early warning signals before crises develop Creating cultures that empower frontline staff to act Leadership versus management in healthcare settings The ongoing emergency department boarding crisis and throughput challenges Why local solutions often outperform one-size-fits-all mandates Lessons learned from navigating healthcare as a patient Building trust, agency, and accountability within healthcare teams How small actions shape organizational culture over time

What if failure isn't the opposite of winning — but the gift that makes it possible? In Part 2 of this two-part conversation, Your Health CEO Matt Staub opens up about the present he gave himself at 40: permission to fail. Then he shows what that looks like when life tests it — walking Jamie through a 2025 that brought prostate cancer, his daughter's surgery, the loss of his father, and professional hardship, and the quiet strength it takes to look back and say, "That was a good try. I'm still here. I'm hard to beat." In this episode, you'll hear: How Matt reframes a loss into a "fall forward" — and the simple habit he uses to do it The agonizing leadership question of when to let someone you care about fail Why accountability, done right, is one of the best gifts you can give a friend The danger of only celebrating big wins — and how complacency quietly creeps in Why the only voice that truly matters is the one inside your own head If you missed Part 1, start there for the full arc. Then settle in here for the deeper, more personal half — and walk away with a new relationship to the losses in your own life.

Healthcare leaders know the pattern. Warning signs appear. Evidence accumulates. Institutions hesitate. And by the time action is taken, the cost, human and financial, is already enormous. Right now, that pattern is playing out across AI deployment, eroding public trust, and simultaneously weakening fragile health systems. In this episode of Digital Health Talks, physician-scientist and biostatistician Dr. Barry R. Davis brings a framework health leaders can actually use. Drawing on decades leading landmark prevention trials and his new book The Preventioneers: Diseases, Disasters, and the Discoveries That Changed Our World (Johns Hopkins University Press, May 2026), Dr. Davis breaks down why evidence alone rarely drives action, what trust has to do with it, and what the leaders who successfully broke the cycle actually did differently. If you are responsible for AI governance, patient trust, or building a prevention-first culture inside your health system, this conversation is for you. Dr. Barry Davis, Professor Emeritus, UTHealth Megan Antonelli, Chief Executive Officer, HealthIMPACT Live Subscribe to Digital Health Talks on Apple Podcasts, Spotify, YouTube, or wherever you listen.Learn more about HealthIMPACT Live events, virtual forums, and healthcare leader conversations at healthimpactlive.com.Interested in being a guest, sponsoring, or joining the HealthIMPACT community? Visit healthimpactlive.com/digital-health-talks.

Most companies recruit interns to take work off someone's plate. Your Health does the opposite — and it's why several of its current executives, including a Chief Information Officer, first walked in the door as interns. In this episode, Jamie sits down with Heather Bower, Director of Experiential Learning, who has taken the reins of Your Health's internship, mentorship, preceptorship, and apprenticeship programs. Heather shares how a long-standing program is being rebuilt with structure, data, and intention — organized into semester cohorts, anchored by a four-day all-company orientation, and designed so every intern owns a project with genuine stakes. In this conversation, you'll hear: Why "get interns because they're cheap" is exactly the wrong spirit — and what replaces it How one MBA intern's shadowing experience redirected him toward nursing school The "spreadsheet whisperer" intern who taught regional leadership to pull data faster What surprises interns most once they're inside healthcare: the human complexity How Your Health uses feedback loops to move interns toward roles where they'll actually shine If you're early in your career and unsure where you fit, this episode is a map to possibilities you may not know exist. Press play and rethink what an internship can really be. www.YourHealth.Org

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff welcomes Greg Opseth, COO of Highland Medical Staffing, Executive Director of the Iowa Nurses Association, and a Capstone Transformational Expert, for a meaningful conversation about the importance of staying grounded in purpose as healthcare leaders.Drawing from insights gained at the Iowa Organization for Nursing Leadership (IONL) conference, Greg shares reflections on “the power of the pause” and the importance of anchoring ourselves in our “why” — especially during seasons of stress, complexity, and leadership fatigue.Greg also shares powerful personal stories about becoming a nurse, entering leadership, and creating meaningful culture through simple but intentional leadership practices — including asking caregivers to reconnect with and share their “why.”Resources mentioned in this episode:Watch D.O.G.S. — a national program supporting student success: https://dadsofgreatstudents.com/Connect with Greg: Greg@CapstoneLeadership.netLinkedIn: https://www.linkedin.com/in/greg-o-a80384171/Coming soon from Capstone:August 11, 2026 | 12p Virtual Webinar: 5-Step Process for Nursing Excellence https://capstoneleadership-net.zoom.us/meeting/register/gCRrqIc2QeK7mj-1gzIJsg September 15-16, 2026 | 8:30am - 12:30pm Virtual Nursing Bundle Boot Camp — evidence-based practices and transformational nursing leadership[FREE Webinar] A 5-Step Approach to Achieving Nursing Excellence in Rural Hospitals:  Aug 11 at Noon ETMany rural hospitals need a proven approach for creating and sustaining nursing excellence. Join Capstone for a special 1-hour webinar where we will overview our proven 5-step approach for achieving nursing care improvements that take hold and last.Register here: https://capstoneleadership-net.zoom.us/meeting/register/gCRrqIc2QeK7mj-1gzIJsgHi! I'm Sue Tetzlaff. I'm a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I've worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I've learned is this: culture is not a soft thing. It's the hardest thing, and it determines everything.When you're ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won't find on the podcast.

Whoever scores the most goals wins. Simple — until you leave the field and try to keep score in your actual life, where there's no referee and no final whistle. So how do you know if you're winning? In Part 1 of this two-part conversation, Your Health CEO Matt Staub sits down with Jamie Preston to redefine what a win actually is. Matt opens with the daily ritual that grounds him — making it to the gym — and the moment he realized the win wasn't the scale or the heavier lift, but the discipline of showing up at all. In this episode, you'll hear: Why the heaviest weight at the gym is the front door — and what that teaches about every goal The hidden cost of only celebrating the big wins (hint: it's called burnout) What a humbling match-play golf loss taught Jamie about changing the goal instead of the game Why Matt believes pressure is a privilege — and how he leans into it Who actually decides what counts as a win, and what to do when there's no scoreboard This is the half where winning gets redefined from the outside in. Press play, then come back next week for Part 2 — where it gets personal.

Sixty percent of Medicare's mental health workforce is made up of clinical social workers — and they're being reimbursed at 75 cents on the dollar compared to clinical psychologists. That's not a footnote. That's a workforce crisis hiding in plain sight. In this episode, Jamie sits down with Dr. Jimmy Williamson — social worker, NASW Vice President, and seasoned Capitol Hill advocate — for one of the most practical, non-partisan conversations about politics and healthcare you'll hear anywhere. Jimmy just returned from a full day of lobbying on the Hill, and he breaks down exactly what that looks like, what's at stake, and why every healthcare employee — not just the C-suite — has a role to play. You'll hear: Why clinical social workers are fighting to move their Medicare reimbursement rate from 75% to 85% — and how it would actually save Medicare $420 million How the Department of Education's reclassification of nursing and social work is quietly capping the next generation's borrowing limits and shrinking the workforce pipeline The Farm Bill's Hot Foods Act and why a working single mother's ability to buy a rotisserie chicken at the grocery store is a healthcare issue Why politicians want to hear from constituents — and how to get your voice in front of the right people without spending hours doing it The first move anyone can make this week to stop being a bystander and start being a citizen This episode won't make you angry. It'll make you want to make a phone call. www.YourHealth.Org

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff explores one of the most common objections healthcare organizations face when considering transformational change:“We don't have enough time or money.”Drawing from decades of experience leading and supporting transformation in small and rural healthcare organizations, Sue challenges the assumption that meaningful improvement always requires more resources.Instead, she introduces a different perspective:A successful transformation should not be designed as an “add-on” to already overwhelmed leaders and teams. Rather, transformational work should replace ineffective activities, outdated systems, and resource allocations that are not producing meaningful results.And Sue offers up some questions to ponder:What are we spending time on today that is not actually moving the needle?What are we spending money on today that is not actually moving the needle?What would happen if we stopped doing those things and replaced them with proven systems and approaches?Interested in exploring what a time-neutral and budget-neutral transformation approach could look like for your healthcare organization? Schedule a complimentary discovery call series with the Capstone team: CapstoneLeadership.net/Contact-Us -- Or email:  info@capstoneleadership.net[FREE Webinar] A 5-Step Approach to Achieving Nursing Excellence in Rural Hospitals:  Aug 11 at Noon ETMany rural hospitals need a proven approach for creating and sustaining nursing excellence. Join Capstone for a special 1-hour webinar where we will overview our proven 5-step approach for achieving nursing care improvements that take hold and last.Register here: https://capstoneleadership-net.zoom.us/meeting/register/gCRrqIc2QeK7mj-1gzIJsgHi! I'm Sue Tetzlaff. I'm a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I've worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I've learned is this: culture is not a soft thing. It's the hardest thing, and it determines everything.When you're ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won't find on the podcast.

In the Season 6 finale of Health Calls, host Brian Reardon and executive producer Josh Matejka reflect on the theme “United for Change” through a clip show featuring top voices in Catholic healthcare.  Drawing from insights shared at the Catholic Health Association Assembly, Brian and Josh highlight how unity, collaboration and Catholic social teaching are transforming care delivery across the United States. Clips from six different episodes underscore the importance of listening deeply, valuing lived experience and addressing social determinants of health such as housing, food insecurity and mental health. From parish nurse programs to community partnerships and immigrant advocacy, these conversations illustrate how Catholic healthcare can elevate human flourishing by working collaboratively, building trust and centering the dignity of every person. Health Calls is available on the following podcast streaming platforms:Apple PodcastsSpotifyYouTubeLearn more about The Catholic Health Association of the United States at www.chausa.org.

What happens when a lifelong emergency physician steps back from clinical practice and dedicates himself to helping other doctors navigate the impossible job of medicine?  In Part 1 of a two-part episode, Dr. Rob Orman joins Dr. Andrea Austin to share his remarkable path, from documenting mass casualty events to becoming a technical advisor for the hit HBO series The Pit, and ultimately building a coaching practice that helps physicians create meaningful change in their behavior and careers. Together they discuss the importance of awareness, the space between stimulus and response, cognitive empathy, and why art and storytelling may be powerful vehicles for transforming healthcare. Rob also opens up about his own career struggles and the deep fulfillment he finds in one-on-one behavioral coaching. They discussed: How documenting mass casualty events led to advising on The Pit The career shift from full-time clinician and educator to physician coach Why “not everyone thinks like you do”, and the power of cognitive empathy Building awareness and creating the pause between stimulus and response Behavioral coaching for physicians on performance plans or struggling with reactivity The role of storytelling and art in driving healthcare change Lessons from burnout, skill decay, and career transitions

What if the patient never noticed the merger at all? For Matt Staub, that's not a failure — it's the goal. In this episode, Your Health CEO Matt Staub sits down with Jamie to talk through the company's merger with TCPA and Providence Care — a move that brings together similar footprints in primary care, palliative, hospice, skilled nursing, and assisted living across South Carolina and Georgia. As a 23-year healthcare veteran going through his first merger, Matt is candid about the tedious due-diligence "earnest money" phase, the EMR transitions ahead, and why he refuses to let "what could go wrong" crowd out "what could go right." You'll hear: Why "mass moves mass" — and what scale actually buys patients in care management and data analytics How Your Health breaks 50,000 patients into groups, teams, and "hubs" so no one falls through the cracks The "change is hard" philosophy and the discipline of productive (not just effective) communication How the spirit of agape — godly love — still threads through a company that's evolved far past its original name What success looks like in six months: patient retention, mission and margin If you lead through change — or live through it — this one will reframe how you think about getting bigger without losing what made you matter.

This episode recorded live at the Becker's 16th Annual Meeting features Desi McCue, Vice President and Chief Nursing Officer, Legacy Meridian Park Medical Center. Desi discusses rebuilding human-centered healthcare, engaging frontline teams through transparency and listening, and creating flexible workforce strategies that support resilience, accountability, and meaningful connection.In collaboration with Insight Global.

This episode recorded live at the Becker's Rural Health Leadership Summit features Michael Coyle, Chief Executive Officer, Veterans Memorial Hospital. He discusses leading a major technology transformation, addressing workforce and payer challenges, and why innovation, strategic partnerships, and forward-thinking leadership are essential for rural hospitals navigating rapid change.

Send us Fan MailSix million healthcare workers are missing today. By 2030, that number reaches 10 million. No amount of training will ever close that gap.In this clip from our episode “Is AI the New Dr. Google?”, host David E. Williams and Bertalan Mesko, Director of the Medical Futurist Institute, break down why the healthcare worker shortage is a mathematical problem that only advanced technology can solve.

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff welcomes Darrell Bodnar, Chief Information Officer for North Country Healthcare in New Hampshire, for a fascinating conversation on innovation, artificial intelligence, patient safety, and high reliability in rural healthcare.Darrell shares how North Country Healthcare — an independent rural healthcare system serving the northern third of New Hampshire — is leveraging AI, technology, leadership, and cross-functional teamwork to improve patient care, reduce harm, strengthen workflows, and support healthcare providers.This episode provides a hopeful and practical look at how rural healthcare organizations can use innovation and collaboration to create safer systems, stronger cultures, and better patient outcomes.We're stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We'd love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.netHi! I'm Sue Tetzlaff. I'm a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I've worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I've learned is this: culture is not a soft thing. It's the hardest thing, and it determines everything.When you're ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won't find on the podcast.

Healthcare is filled with great ideas, promising technologies, and passionate clinicians, but why do so many innovation efforts fail? In this episode, Dale Ellicott joins Dr. Andrea Austin to explore what it really takes to create sustainable change in healthcare. From his early experiences introducing groundbreaking rehabilitation technologies to his current work at Rely Health, Dale shares lessons about resistance to change, organizational alignment, and the importance of putting patients first. Together, they discuss the realities of value-based care, the challenges clinicians face when navigating fragmented healthcare systems, and the growing role of AI in supporting, not replacing human connection. Dale explains how Rely Health combines agentic AI with human care navigators to help patients schedule appointments, access transportation, connect with primary care, and overcome barriers that often lead to poor outcomes and avoidable readmissions. The conversation offers practical guidance for clinicians, leaders, and innovators who want to move beyond pilot programs and build solutions that truly improve healthcare delivery. They discussed: How a values-based decision shaped Dale's career in healthcare innovation Why healthcare organizations struggle to adopt new technology The dangers of "pilotitis" and failed innovation projects How AI-powered care navigation improves patient follow-up Lessons for clinicians who want to become successful change-makers

What if the most important care in the entire healthcare system is also the most underfunded? While hospitals and inpatient reimbursements rise with inflation, the physician fee schedule has quietly declined roughly 33% in real terms over 25 years — and this year it's facing another cut. In this episode, Jamie Preston sits down with Your Health CEO Matt Staub, just back from Capitol Hill, where he spent a record-setting 95-degree day meeting with seven legislative offices to advocate for physicians, providers, and the patients they serve across rural South Carolina, Georgia, and beyond. What follows is part field report, part reflection on why preventive primary care saves money and lives — and why we plan meticulously for weddings, retirement, and vacations, but treat our own health with a "call us if something happens" approach. In this conversation: Why a 2.5–5% physician fee cut hits frontline rural practices hardest The bipartisan doctors' caucus and the real appetite for reform Why winning can come from a loss — the Kobe Bryant mindset on process over outcome How a Disney ride (Spaceship Earth) reframes humanity's whole story around communication The case for proactive, team-based primary care over reactive sick visits Press play for a conversation about advocacy, communication, and a simple, powerful idea: the change you need to make starts with you.

What if educating your people so well that they could leave was exactly the point? At Your Health, that's not a risk to manage — it's the philosophy that built an entire learning ecosystem. In this episode, Jamie talks with Aubrey Wall, who came to Your Health from a background in education and now leads Your Health University, the organization's learning management system and continuous-development engine. Aubrey brings an educator's eye to a fast-evolving healthcare environment, where best practice changes by the day and meeting patients where they are demands that staff never stop learning. Here's what you'll hear: Why a healthcare company runs 12-month, Department of Labor–registered apprenticeships — including programs in management, value-based care, population health, and hospice aide preparation How gamification is being built into nurse instruction (straight from Aubrey's dissertation research) The difference between Your Health University (your classroom) and the Hub (your resource library) How LinkedIn Learning delivered roughly $4.2 million in CEUs to staff last year Meeting Leah — the new AI assistant that helps employees find exactly the right course If you've ever believed growing your people is a cost rather than the whole point, this conversation will change how you think. Press play, then go ask Leah a question. www.YourHealth.Org

Send us Fan MailThe World Health Organization projects a global shortage of 10 million healthcare workers by 2030. No training pipeline can close that gap. The only path forward runs through technology.Dr. Bertalan Meskó, Founder & Director of the Medical Futurist Institute, joins host David E. Williams to discuss why digital health is first and foremost a cultural transformation rather than a technological one, and why the most important thing any health system leader can do right now is learn how to use AI as the connective interface between an increasingly complex ecosystem of tools, patients, and clinical teams.

This episode of Quality Matters examines the growing role of digital wellness and chronic condition management programs and the challenge of measuring what truly matters. Host Rachel Harrington is joined by Peter Robertson of the Purchasing Business Group on Health and California Quality Collaborative and Kevin Masci of Omada Health to discuss how digital health solutions can help address rising healthcare costs, workforce shortages and fragmented care experiences. Peter and Kevin explain why meaningful engagement goes far beyond app downloads and login counts. Instead, successful programs focus on sustained participation, patient-centered goal setting, integration with primary care and measurable improvements in health outcomes. The conversation explores how employers, health plans and providers are evaluating digital solutions through clinical outcomes, patient-reported outcomes, utilization measures and value-based contracting arrangements. The guests also discuss one of the most important challenges facing digital health: trust. Privacy, transparency, data security and clear communication about how patient data is collected and used all play critical roles in long-term adoption. The episode concludes with a Patient Voice segment featuring Brandee Hicks, who shares her firsthand experiences using digital health tools, highlighting both the convenience they offer and the ongoing challenges around interoperability, digital literacy and maintaining support after programs end.     Highlights Beyond Logins and Clicks Meaningful engagement isn't about how often patients open an app. It's about helping people achieve their health goals through sustained participation and measurable outcomes. Measuring What Matters Guests discuss the growing use of clinical outcomes, patient-reported outcomes, utilization data and value-based contracting to assess digital health program performance. Trust Is Essential Digital health solutions must address concerns around privacy, transparency, data security and how patient information is stored and shared. The Patient Perspective Brandee Hicks shares how digital tools can improve organization, access and self-management while also revealing gaps in continuity, support and interoperability. Looking Ahead The future of digital health depends on better integration with primary care, more personalized engagement strategies and stronger measurement frameworks that prioritize patient outcomes.     Key Quote: "If we're really serious about improving health outcomes, we have to move beyond measuring clicks and logins. The real question is whether people are achieving meaningful progress toward their health goals—and whether these programs are creating lasting value for patients, providers and purchasers alike." — Kevin Masci     Time Stamps: (02:20) Meet Peter Robertson (03:45) Meet Kevin Masci (05:53) Why Digital Solutions Matter (10:01) Care Coordination, Not Care Fragmentation (11:52) Defining Meaningful Patient Engagement (15:07) Why Consistent Measurement Matters (18:32) Measuring Outcomes in Value-Based Contracts (21:12) Data Stratification, Risk Adjustment and Performance Guarantees (27:22) Privacy, Trust and Transparency in Digital Health (30:44) The Future of Digital Wellness and Chronic Care Management (35:08) Patient Voice: Brandee Hicks (40:25) Patient Challenges, Access and Continuity of Care (45:23) Key Takeaways and Closing Thoughts     Dive Deeper: Connect with Peter Robertson Connect with Kevin Masci Connect with Brandee Hicks Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff explores one of the most common - and costly - mistakes organizations make during change efforts: declaring victory too soon.Drawing from John Kotter's work on organizational change, Sue explains why early improvement is not the same as long-term transformation and why organizations often regress when new behaviors and systems are not fully embedded into the culture.Using a powerful analogy about her own orthodontic experience with braces, Sue illustrates how visible progress can happen relatively quickly - but permanent, sustainable change requires more time, consistency, and structure.We're stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We'd love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.netHi! I'm Sue Tetzlaff. I'm a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I've worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I've learned is this: culture is not a soft thing. It's the hardest thing, and it determines everything.When you're ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won't find on the podcast.

What happens when a lifelong passion for science, innovation, and helping others comes together in one remarkable career? In this episode of The She Believed She Could™ Podcast, Allison Walsh sits down with Dr. Erica Stockwell, an advanced gynecologic surgeon with AdventHealth for Women, to discuss her groundbreaking work in women's healthcare, minimally invasive surgery, and medical innovation. Dr. Stockwell shares how her background in biomedical engineering, medicine, and business led her to become a pioneer in robotic surgery and surgical technology. From holding medical device patents to helping shape the future of AI-assisted healthcare, she offers a fascinating look at where women's health is headed and why innovation matters more than ever. But beyond her impressive accomplishments, Dr. Stockwell also reveals the deeply personal challenges that shaped her journey. During medical residency, she became a new mother while simultaneously caring for her infant daughter battling cancer. Her powerful story of perseverance, faith, and community support serves as a reminder that even the most successful women face valleys—and that resilience is built by continuing forward through them. Together, Allison and Dr. Stockwell explore leadership, confidence, endometriosis care, women's health advocacy, entrepreneurship, motherhood, and the courage it takes to keep believing in yourself when life gets hard. If you're looking for inspiration, practical wisdom, and a glimpse into the future of healthcare, this conversation is one you won't want to miss. What You'll Learn in This Episode: How innovation is reshaping women's healthcare The benefits of minimally invasive gynecologic surgery Emerging trends in robotic surgery and AI-assisted medicine Why endometriosis requires comprehensive, multidisciplinary care How to build resilience during life's hardest seasons The role of mentorship and support systems in success Why confidence is created through action Lessons on leadership, entrepreneurship, and impact How to navigate motherhood while pursuing ambitious goals The future of women's health technology This episode is sponsored by AdventHealth for Women. Learn more about their Women's Health Navigation Team and how they're making healthcare simpler for women and their families at AdventHealthForWomen.com. Positioned for Partnerships™ Mini Course - Turn your platform into a revenue-generating brand opportunity—without needing a massive following. Learn how to position your brand, create a high-converting media kit, and confidently pitch partnerships so brands instantly understand your value. 

What does it take to drive meaningful change in healthcare when systems feel broken and institutional betrayal runs deep? Dr. Jessica Bunin, a retired Army Colonel with deployments to Iraq and Afghanistan, joins Dr. Andrea Austin to discuss her remarkable journey from psychiatrist to critical care physician and senior academic leader. Through compelling stories; including dramatically reducing ICU central line infections by empowering unexpected team members, Jessica reveals how shifting from “extreme ownership” to true team-building, practicing moral courage, and mastering civil discourse can rebuild trust and create healthier healthcare cultures. The conversation explores self-awareness as the foundation of effective leadership, the CLEAR framework for civil discourse, navigating institutional betrayal, and why leadership development must become central to medical education. You'll hear how they: Address institutional betrayal and moral injury by focusing on micro-cultures and small-team empowerment Build high-impact teams by including unexpected voices and shifting from doing things to people to doing things with them Practice moral courage in everyday healthcare settings, from challenging hierarchy to protecting patient safety Use the CLEAR framework (Create safety, Listen actively, Establish common ground, Adjust thinking, Respond skillfully) for productive conversations across difference Develop self-aware leaders who build trust and drive system-level transformation About the Guests “Civil discourse is our way forward.” – Dr. Jessica Bunin Dr. Jessica Bunin is a retired Army Colonel, critical care physician, and former psychiatrist with 23 years of service including deployments to Iraq and Afghanistan. She has held numerous leadership roles in academic medicine including critical care program director, assistant dean of faculty development, associate dean of DEI and community, and professor of medicine and health professions education. She is the co-founder and Chief Architect of All Levels Leadership, an International Coaching Federation certified executive leadership coach, and the author of the upcoming book From the Inside Out: How Self-Aware Leaders Build Trust and Transform Healthcare.

What if your healthcare team already knew what happened during your hospital stay — before you even explained it? What if someone on your care team noticed you were struggling on a Saturday and simply showed up? In this episode, Jamie sits down with Christopher Laffey, Nurse Practitioner at Your Health, to break down what a truly connected, proactive model of care actually looks like when it's working. Christopher practices in North Charleston, SC, where his team — nurses, therapists, social workers, community health workers, and more — functions less like a traditional office practice and more like a living, breathing safety net woven around each patient's real life. What you'll hear in this episode: Why most patients are failing not because nobody cares, but because the system itself is fragmented — and what doing it differently actually looks like on a Tuesday morning The real difference between "patient-centered" as a marketing phrase and patient-centered as a daily practice (hint: it involves seeing the medication bottles on the kitchen table) A powerful real-life story of a bedbound patient whose caregiver suddenly disappeared — and how the team mobilized over a weekend, on their own time, to prevent a hospitalization The single mindset shift every clinician needs to make the transition from visit-based thinking to longitudinal care Why "value-based care" doesn't mean discounted care — it means the organization is accountable for your outcomes, not just your appointments If you've ever left a doctor's appointment feeling more confused than when you walked in, this episode will show you what healthcare can feel like when it's actually designed around you. www.YourHealth.Org

Send us Fan MailAmerican hospitals now spend nearly $2 on administrative overhead for every dollar that touches direct patient care. Insurers earn billions in float by sitting on claims for weeks, providers borrow money just to stay liquid, and patients open bills for visits they barely remember.Don Peterson, Founder and CEO of PIM Health, joins host David E. Williams to discuss why healthcare's payment system is working exactly as it was designed to work, and how real-time claims adjudication at the point of care could eliminate prior authorization as it currently exists, cut administrative overhead from 12 to 15 percent down to 2 to 3 percent, and return hundreds of billions of dollars in waste back to patients, providers, and plan sponsors.

Before 911, Before Organ Donation Laws, Before Physician AssistantsImagine calling for help during a medical emergency in the 1960s and discovering there was no coordinated EMS system.Imagine lifesaving organs being lost because there was no legal framework for donation.Imagine overworked doctors without trained Physician Assistants helping bridge the gap in care.That was American healthcare before identical twin brothers Fred Sadler, M.D., and Blair Sadler, J.D. started working together.In this fascinating episode of HarmonyTALK, host Lisa Champeau sits down with the pioneering physician-and-lawyer team behind some of the most transformative healthcare innovations of the last century.Their book, (P)Luck: Lessons We Learned for Improving Healthcare and the World, reads like a hidden history of modern medicine. One part policy thriller. One part leadership memoir. One part blueprint for how unlikely collaborations can reshape entire systems.Together, the Sadler brothers helped establish the legal foundations for organ donation, shaped the early Physician Assistant profession, contributed to the creation of Emergency Medical Services in the United States, and helped elevate bioethics into mainstream healthcare conversations.But this conversation is bigger than medicine.It is about what happens when expertise crosses disciplines. What happens when a doctor and a lawyer stop arguing across conference tables and start building solutions together.Lisa Champeau explores the brothers' remarkable journey through the chaos and reinvention of American healthcare during the 1960s and 1970s, the risks they took inside large institutions, and the leadership lessons they believe still matter today.For listeners who love hidden histories, systems thinking, public policy, innovation, and stories about people quietly shaping the world behind the scenes, this episode delivers a remarkable deep dive into how modern healthcare was built.

Send us a MessageMost healthcare leaders think about retention as something that happens after someone is hired. But what if your hiring process itself is either building or quietly eroding your culture?In this episode, Sue Tetzlaff sits down with Capstone Transformational Expert Julie Coneset to talk about one of the most consequential — and often most stressful — responsibilities healthcare leaders carry: hiring the right people.Julie brings decades of experience in rural healthcare human resources and organizational transformation to a candid conversation about what separates strategic hiring from desperation hiring, and why that distinction matters more than most leaders realize.You'll hear practical wisdom on:Why lowering your hiring bar during a staffing shortage almost always costs more than it savesHow behavioral-based interview techniques help you predict fit and performance before day oneWhy peer panel interviews can transform how your team shows up for onboarding — and beyondWhat employer-of-choice organizations do differently when it comes to attracting and selecting candidatesHow your hiring decisions today directly shape your overtime costs, burnout levels, and traveler reliance tomorrowInterested in strengthening retention, culture, leadership, and hiring practices in your organization? Schedule a complimentary discovery call series with the Capstone team at CapstoneLeadership.net/Contact-UsWe're stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We'd love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.netHi! I'm Sue Tetzlaff. I'm a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I've worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I've learned is this: culture is not a soft thing. It's the hardest thing, and it determines everything.When you're ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won't find on the podcast.

This episode recorded live at the Becker's 16th Annual Meeting features Kyle Kramer, Chief Executive Officer, Day Kimball Healthcare. He discusses the unique challenges and opportunities of delivering care in a rural health system, including workforce shortages, access and affordability, and the need to redesign care models and recruitment strategies to meet evolving community needs.In collaboration with Insight Global.

Most people don't fear change itself — they fear the moment before they know if they're going to be okay. And according to Dr. Jimmie Williamson, that gap between uncertainty and clarity is where organizations either hold their people together or quietly lose them. In this episode of Your Health University, Jamie sits down with Dr. Jimmie Williamson, Chief Behavioral Health Officer at Your Health, in the middle of a real organizational merger — making this conversation as timely and personal as it gets. Dr. Williamson draws on decades of clinical experience, behavioral health expertise, and his own career pivots (including leaving a 28-year career to step into healthcare) to walk us through what change actually does to the human brain and body — and what it takes to move through it well. Key topics include: Why even positive change triggers a physiological threat response — and what science says is actually happening in your brain The five stages of change people move through (shock, resistance, exploration, and beyond) and why getting stuck isn't a character flaw Dr. David Rock's SCARF model — the five psychological domains (Status, Certainty, Autonomy, Relatedness, Fairness) that determine whether people feel safe or threatened during transitions What leaders most commonly get wrong when communicating change — and the one mistake that always creates a narrative vacuum Why insecurity in leadership is more dangerous than the change itself The one self-care practice you can start today if you're feeling the weight of uncertainty Change is positive. It is good. And it is inevitable. This episode will help you believe that — and act like it. www.YourHealth.Org

Dr. Jay Mesrobian joins Dr. Adam Striker to discuss the role of the humanities in medicine. They consider the intersection of art and science, how studying the humanities shapes leadership, whether medical schools are adequately preparing anesthesiologists to lead, and more. Recorded May 2026. 

Cedars-Sinai has evolved from a community hospital to a major academic health system with an international reputation for quality care, community service, research and education. Much of that evolution and expansion took place under the leadership of Tom Priselac, who served as President and CEO for 30 years, until his retirement in 2024.After joining Cedars-Sinai in 1979, Priselac spent nearly half a century at the organization, rising through a series of leadership roles as the institution expanded its academic mission, built an integrated medical network and adapted to major shifts in healthcare delivery. That long tenure gave him a rare vantage point on how health systems change over time, and what it takes to lead through multiple eras of disruption.In this episode of Healthcare is Hard, Priselac reflects on why the leadership job in healthcare feels more challenging now than ever. The pace of change is faster, and today's leaders are navigating a far more complicated environment shaped by financial pressures, regulatory demands, rapid technological advancement and major scientific breakthroughs. But even with all that complexity, Priselac argues that the fundamentals of leadership remain the same. He advocates for creating a culture of excellence, helping people understand why change is necessary, and making sure an organization can absorb change in a thoughtful way. Some of the topics Tom and Keith discussed include:Culture at the heart of healthcare. Priselac returns repeatedly to the importance of values, emotional intelligence and culture in healthcare leadership. In his view, an organization's culture reflects the decisions, behaviors and priorities of its leaders, and that matters even more in complex environments like academic medical centers. Whether the challenge is aligning faculty, community physicians, researchers or administrators, success depends on keeping patient care at the center and building a shared sense of mission.Pushing change too fast. One of Priselac's clearest leadership lessons is that organizations and people can absorb only so much change at once. While today's leaders face real pressure to move more quickly, he warns that some of the biggest mistakes happen when executives short-circuit the change management process. Looking back on his own career, he says some of his most important learning came from moments when he pushed for too much change too quickly.Why cost and access still keep him up at night. Even with all the promise of genomics, proteomics, cell and gene therapy, and AI, Priselac remains deeply concerned that healthcare's affordability and access problems are worsening faster than policymakers are addressing them. He points to clear signs of strain already in the system – communities losing access to care, hospitals in urban areas operating beyond capacity, and patients spending hours waiting for admission. For all the excitement around innovation, he sees cost and access as the country's most urgent unresolved healthcare challenges.To hear Keith and Tom discuss these topics and more, listen to this episode of Healthcare is Hard: A Podcast for Insiders.

Send us Fan MailFor most small businesses, health insurance is their second or third largest expense. And they usually find out what it's going to cost them two to three weeks before renewal.In this clip from our episode “Why Health Insurance Needs Transparency”, host John Driscoll and Ty Wang, Co-Founder and CEO of Angle Health, break down why unpredictable premium increases make it nearly impossible for small businesses to plan, and why the market has accepted this as normal for far too long.Listen to the full episode here

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff explores a simple but powerful truth: leadership is hard — but the experience of that “hard” can look very different depending on how leaders connect to their work.Inspired by watching the intensity and passion of NHL playoff hockey, Sue draws a compelling parallel between athletes who embrace the difficulty of the game because they love it — and leaders who either thrive or burn out based on their connection to purpose and meaning.Sue contrasts transactional leadership (“I have to”) with transformational leadership (“I get to”), highlighting how the same responsibilities can feel either draining or energizing depending on mindset and connection to purpose.This episode is a powerful reminder that leadership isn't just about what you do — it's about how you experience the work and the energy you bring to it.If leadership in your organization feels heavy instead of meaningful, Capstone can help. Start with a conversation about how to re-energize your leadership team and strengthen your culture: CapstoneLeadership.net/Contact-UsWe're stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We'd love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.netHi! I'm Sue Tetzlaff. I'm a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I've worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I've learned is this: culture is not a soft thing. It's the hardest thing, and it determines everything.When you're ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won't find on the podcast.

In this episode, Jill Hoggard Green, PhD, RN, FAAN, Trustee for The Joint Commision, Joint Commision International and Health Catalyst, discusses the lasting impact of COVID-19, the importance of balancing financial priorities with clinical innovation, and strategies for supporting and developing the next generation of healthcare leaders and caregivers.

In this episode, Jill Hoggard Green, PhD, RN, FAAN, Member of Joint Commission's Board of Commissioners and is chair of Joint Commission Resources' Board of Directors, discusses the lasting impact of COVID-19, the importance of balancing financial priorities with clinical innovation, and strategies for supporting and developing the next generation of healthcare leaders and caregivers.

Heads up — this is Part 2 of Jamie's conversation with Jaclyn Taylor If you haven't heard Part 1 yet, go back and start there. It sets up everything we unpack today. Most healthcare teams are working hard. They're just not working together. And the patient is the one absorbing the cost. In this second half of the conversation, Jamie and Jaclyn move from the why into the how. What does it actually look like when a provider stops responding to today's schedule and starts managing an entire patient panel? How do you turn a community health worker, a pharmacist, a PT, and a social worker into one coordinated team instead of four parallel ones? And what's the difference between data that produces reports and data that produces decisions? You'll hear: Why "frequent touches" only work when they're connected — and how fragmented touches still land patients back in the hospital The quarterback model — what it actually means for a provider to own a patient's trajectory, not just their visit The shift from seeing patients to managing a population — and why most providers were never taught how Why we don't have a resource problem in healthcare — we have an orchestration opportunity How to use technology and data without drowning in either What "showing up" really means inside a system that isn't perfect yet This is the episode for anyone trying to lead change from inside a system that's still catching up. Press play. www.YourHealth.Org

Find out more about Cornell's Women in Healthcare Leadership Program: https://ecornell.short.gy/iruMud Dr. Sah's new book, Defy, available everywhere. For more information: https://www.sunitasah.com/defy Women are taking on leadership roles across healthcare at unprecedented rates — yet the path is rarely straightforward. In this Keynotes conversation, Professor Elizabeth Mannix, an expert on leadership and networks, and Professor Sunita Sah, an expert on leadership and negotiations and national bestselling author of “DEFY: The Power of No in a World that Demands Yes,” will share what it takes for women to lead effectively in one of today's most complex and high‑stakes industries. Drawing on both research and real‑world experience, Professors Sah and Mannix will explore the capabilities that help women navigate uncertainty, build influence, and drive meaningful change within healthcare organizations.   Whether you are an emerging leader or an experienced professional looking to expand your impact, this session offers practical insights from the upcoming Women in Healthcare Leadership certificate program. What You'll Learn Why healthcare needs more women leaders in both clinical and non-clinical roles, and the unique strengths they bring How authenticity helps leaders build trust, credibility, and influence Practical strategies for negotiating effectively for resources, roles, and opportunities Why strong professional networks and relationships are essential for leadership success How to stand up and speak up with confidence in high-stakes conversations What it means to lead with courage and build resilience in complex and rapidly changing healthcare environments Follow eCornell on YouTube, Facebook, Instagram, LinkedIn, TikTok, and X.

Fixing Healthcare hosts Jeremy Corr and Dr. Robert Pearl are revisiting a past episode of Diving Deep while Dr. Pearl travels and keynotes events around the world. And like last week's replay, this conversation was selected for a reason. Originally recorded more than three years ago, this episode explores two issues that remain central to the future of American medicine: how healthcare leaders respond to technological change and whether the nation can finally move beyond fee-for-service reimbursement. Looking back now, the discussion feels strikingly current. Many of the opportunities Dr. Pearl identified at the time still exist today. Generative AI has advanced dramatically. Remote monitoring tools are more powerful and accessible than ever. And healthcare leaders continue to acknowledge the need for better chronic disease management, prevention and lower-cost care delivery. Yet despite these advances, many of the nation's biggest healthcare problems remain unresolved. U.S. quality outcomes still lag peer nations. Life expectancy remains years shorter than in comparable countries. And healthcare costs continue rising at rates that far exceed inflation, wage growth and GDP. Throughout the episode, Dr. Pearl argues that these failures are not primarily technological. The tools to improve care already existed — and continue to improve rapidly today. The greater challenge is leadership itself: helping clinicians embrace change, aligning incentives around patient outcomes and building the operational systems required to make better care possible at scale. The conversation also revisits capitation and value-based care, themes that have resurfaced repeatedly in recent Fixing Healthcare episodes. Dr. Pearl explains why fee-for-service reimbursement continues to reward volume over outcomes and why meaningful progress in affordability will require shifting financial incentives toward prevention, chronic disease control and long-term patient health. Revisiting this episode now offers a useful perspective on the past several years of healthcare transformation: technology has accelerated, but the deeper structural changes required to improve affordability and outcomes have moved far more slowly. Helpful links The Anatomy Of Healthcare Leadership: A Mind For Technology (Forbes) Healthcare Leadership: Following The Money Can Lead To Positive Change (Forbes) Monthly Musings on American Healthcare (RobertPearlMD.com) * * * Dr. Robert Pearl is the author of “ChatGPT, MD: How AI-Empowered Patients & Doctors Can Take Back Control of American Medicine.” Fixing Healthcare is a co-production of Dr. Robert Pearl and Jeremy Corr. Subscribe to the show via Apple, Spotify or wherever you find podcasts. Join the conversation or suggest a guest by following the show on Twitter and LinkedIn. The post FHC #215: Revisiting healthcare leadership, technology & capitation appeared first on Fixing Healthcare.

What if every "non-compliant" patient was actually a signal that the system isn't working for them? In this episode, Jamie sits down with Jaclyn Taylor, Clinical Strategy Director at Your Health and a nurse practitioner who started her career as a home-based provider in 2020 — thrown straight into the fire of COVID, isolated patients, and a healthcare world rewriting itself in real time. What she saw inside patients' homes — medications scattered on tables, food insecurity, missing transportation — changed how she thinks about every chart she's ever read. You'll hear: Why a nurse-first pathway gives nurse practitioners a fundamentally different lens than a medical school pathway — and why patients feel it What working across home care, telehealth, trauma, and wellness teaches you about treating the whole human, not just the diagnosis Why trauma surgery turned Jacqueline into a believer in proactive, longitudinal care — and what gets missed when we only meet patients after something has already gone wrong The two words she uses to describe what's most broken in traditional healthcare: fragmentation and misalignment How empathy stops being a poster and starts being operational — built into the design of care itself If you've ever felt invisible inside the healthcare system, or if you're the one trying to fix it, this conversation reframes the whole game. Press play. www.YourHealth.Org

Send us Fan MailFor decades, value-based care has been healthcare's promised future. Most health systems have stayed in upside-only arrangements, and the data infrastructure needed to manage real risk has never quite caught up to the ambition.That may finally be changing. David Snow, Chairman & CEO of Cedar Gate Technologies, an IQVIA business, joins host David E. Williams to discuss why CMS's first mandatory bundled payment model signals the end of voluntary experimentation, and why the fragmented data problem that has undermined value-based care for a generation is only now finding a real solution.

In this episode, Molly Gamble, Vice President of Editorial at Becker's Healthcare, discusses Mayo Clinic's announced CEO transition and what it signals for the future of health system leadership.

Send us Fan MailThe collapse of Dr. Casey Means' nomination this week has sent shockwaves through the “Make America Healthy Again” (MAHA) movement. While the tech world debates AI, healthcare is debating the “Saphier Pivot,” the Trump administration's sudden shift from a radical MAHA outsider to a credentialed Fox News regular. With the Surgeon General's office at a crossroads, we have to ask: is the role still a beacon of public health, or has it become the ultimate prize in the culture war?John Driscoll, Chairman of UConn Health and David E. Williams, President of Health Business Group, diagnose the state of the Surgeon General's office, examining what the rapid pivot to Dr. Nicole Saphier reveals about the limits of MAHA's political power, and whether the nation's most visible public health platform can still move the needle in an era of historic distrust in federal health agencies.

In this episode, Shannon Libbert, Senior Partner, Kingsley Gate, shares how AI is reshaping workforce strategy, leadership expectations, and organizational culture across healthcare. She discusses the shift from experimentation to execution, the importance of trust and change management, and how leaders can navigate generational change while building more resilient, AI-ready teams.This episode is sponsored by Kingsley Gate.

Mutual respect is easy when everyone agrees. The real test comes when the pressure is on, the roles clash, and the person across from you sees things completely differently — and you have to choose, in that moment, what kind of teammate you're going to be. In this episode of Your Health University, host Jamie Preston is joined by the Your Health Patient Experience Team — Jennifer Kistler, Kim Metz, Whitney Myers, Carlos Heyward, and Rebecca Dillard — to explore one of the most demanding values in healthcare: Mutual Respect. Not as a concept, but as a daily practice that shows up in how we listen, how we disagree, how we treat the people we serve, and how much we're willing to learn from someone who doesn't look, think, or live like we do. What you'll hear in this episode: Why active listening is the foundation of all mutual respect — and what it looks like when someone has already "checked out" of a conversation Rebecca's moving story of a nurse who protected a patient's dignity in a single, graceful moment — without missing a beat How reverse mentoring flips the hierarchy and why Rebecca learned one of her most valuable lessons from Whitney Carlos's quiet act of mutual respect that resolved a conflict the room couldn't — just by listening Why conflict isn't the enemy of respect — and how Disney's creative process models what happens when mutual respect stays in the room Every patient is valued. Every voice belongs. That's not a slogan at Your Health — it's a practice. Press play and find out what it takes to really live it. www.YourHealth.Org

   In this episode, Master Sergeant (Retired) John Lu joins WarDocs to share his profound journey from a conventional Army medic to a Special Forces 18 Delta and ultimately a doctoral graduate. MSG(R) Lu's narrative is a masterclass in professional evolution, highlighting how he pursued a bachelor's, master's, and doctorate while serving twenty years on active duty. He addresses the perceived barriers to higher education within the enlisted ranks, emphasizing that personal and professional development can—and should—coincide with mission priorities. By framing education as a force multiplier, Lu illustrates how academic credentials provided him with the "seat at the table" necessary to influence military medicine policy and advocate for the welfare of forward-deployed service members.    A central theme of the discussion is MSG(R) Lu's "dot connector" philosophy. He explains that by pursuing a broad range of certifications and education, service members can bridge the gap between tactical execution and strategic organizational leadership. This multifaceted approach allowed him to transition effectively into civilian life, where he now works to solve a critical issue: the loss of military medical training recognition when veterans enter academia. He details his current mission to streamline the transfer of military experience into civilian college credits, ensuring that the rich knowledge, skills, and abilities of medics and corpsmen are not wasted on redundant coursework.    The conversation also delves into the foundational values of humility and lifelong learning. MSG(R) Lu recounts how intentionally placing himself in "receive mode"—whether as a volunteer firefighter or a doctoral student—fostered the growth necessary to lead others. He encourages listeners to align their personal values with their professional work and challenges enlisted service members to maximize their military benefits to unlock their full potential. This episode serves as both an inspiration and a practical guide for any healthcare professional looking to translate military excellence into civilian success, reminding us all that for those willing to learn, the best is yet to come.   Chapters (00:00-01:05) Introduction and Career Trajectory (01:05-04:30) Pursuing Academia While on Active Duty (04:30-08:45) The Strategic Value of Credentials (08:45-13:12) Leadership Through the Dot Connector Philosophy (13:12-20:51) Empowering the Enlisted Voice in Medicine (20:51-26:57) Revolutionizing Military-to-Civilian Credit Transfers (26:57-27:35) Conclusion and Closing Remarks   Chapter Summaries (00:00-01:05) Introduction and Career Trajectory The episode opens with an introduction to the guest's twenty-year Army career, highlighting his transition from a conventional 68 Whiskey to an elite 18 Delta medic. This segment sets the stage for a discussion on how military experience serves as a foundation for higher academic pursuits and leadership roles. (01:05-04:30) Pursuing Academia While on Active Duty This section explores the logistical and cultural challenges of completing a doctorate while serving in Special Forces. The guest highlights the importance of demonstrating the return on investment of education to command leadership to gain support for professional and personal development. (04:30-08:45) The Strategic Value of Credentials The conversation shifts to the necessity of academic titles in achieving policy changes and gaining influence at decision-making tables. A powerful example is shared regarding how a doctoral title changed the receptiveness of leadership to advocacy for behavioral health solutions for forward-deployed troops. (08:45-13:12) Leadership Through the Dot Connector Philosophy The guest discusses his approach to leadership as a "dot connector," utilizing diverse certifications to bridge gaps between different healthcare domains. He emphasizes that humility and a willingness to be a "private" again in new fields are essential components of lifelong learning. (13:12-20:51) Empowering the Enlisted Voice in Medicine This chapter focuses on a direct pitch to enlisted medics, encouraging them to view education as a way to amplify their lived experiences. The discussion centers on the strategic need for enlisted personnel to engage in the military decision-making process at the highest levels of the joint force. (20:51-26:57) Revolutionizing Military-to-Civilian Credit Transfers The final segment addresses the systemic failure in translating military medical training into college credits. The guest outlines his mission to create a streamlined, innovative pipeline that prevents veterans from having to repeat redundant medical coursework in civilian institutions. (26:57-27:35) Conclusion and Closing Remarks The episode concludes with final thoughts on the value of the military medical community and how listeners can support the organization. Information is provided on where to find more details about the guest and the mission of the podcast.     Take Home Messages   The Seat at the Table: Higher education serves as the primary mechanism for enlisted service members to gain credibility and a voice at strategic decision-making tables. Without these academic credentials, the invaluable tactical perspective of the medic is often excluded from the policies that shape the future of military healthcare.   Education as a Force Multiplier: Pursuing a degree while on active duty should not be seen as a distraction from the mission, but rather as a way to enhance it. When service members apply academic theory to real-world military challenges, such as behavioral health advocacy, they provide a tangible return on investment to their organization.   The Humility of Lifelong Learning: True professional growth requires the humility to step into unfamiliar roles where one is a beginner rather than an expert. By intentionally seeking environments that require "receive mode," leaders can stay agile and continue to develop the skills necessary to lead the next generation effectively.   Bridging the Translation Gap: There is a critical need to translate military medical training into the specific language used by civilian academic and accrediting bodies. Streamlining this process prevents the waste of veteran resources, such as the GI Bill, on redundant training that has already been mastered through service.   Aligning Values with Professional Pursuit: Personal professional development is most effective when it is aligned with an individual's core values and a desire to serve others. Finding activities that "fill your cup," such as one-on-one coaching or peer mentorship, ensures long-term sustainability throughout a complex career transition.   Episode Keywords Military Medicine, Special Operations Medic, 18 Delta, Veteran Career Transition, GI Bill, Army Medic, Enlisted Leadership, Master Sergeant John Lu, Higher Education for Soldiers, Clinical Behavioral Health, WarDocs Podcast, Combat Medic, Healthcare Leadership, ACHE Fellow, Professional Development, Military to Civilian Pipeline, Notre Dame Veterans, Special Forces, Medics in Academia, Military Medical Training Credit, Physician Assistant, Nursing, Public Health, Army Nurse Corps. Hashtags #MilitaryMedicine, #VeteranEducation, #18Delta, #SpecialForces, #Medics, #CareerTransition, #Leadership, #WarDocs   Honoring the Legacy and Preserving the History of Military Medicine The WarDocs Mission is to honor the legacy, preserve the oral history, and showcase career opportunities, unique expeditionary experiences, and achievements of Military Medicine. We foster patriotism and pride in Who we are, What we do, and, most importantly, How we serve Our Patients, the DoD, and Our Nation.   Find out more and join Team WarDocs at https://www.wardocspodcast.com/ Check our list of previous guest episodes at https://www.wardocspodcast.com/our-guests Listen to the “What We Are For” Episode 47. https://bit.ly/3r87Afm   WarDocs- The Military Medicine Podcast is a Non-Profit, Tax-exempt-501(c)(3) veteran-run organization supported by volunteers. All donations are tax-deductible and go to honoring and preserving the history, experiences, successes, and lessons learned in Military Medicine. A tax receipt will be sent to you. Make a Tax-Deductible Donation to Support WarDocs https://www.wardocspodcast.com/donate   WARDOCS documents the experiences, contributions, and innovations of all military medicine Services, ranks, and Corps who are affectionately called "Docs" as a sign of respect, trust, and confidence on and off the battlefield, demonstrating dedication to the medical care of fellow comrades in arms.   Follow Us on Social Media Twitter: @wardocspodcast Facebook: WarDocs Podcast Instagram: @wardocspodcast LinkedIn: WarDocs-The Military Medicine Podcast   WarDocs on YouTube https://youtube.com/@wardocspodcast   We Are WarDocs: https://youtu.be/IOC3sCNF9RI?si=NGNwguReefbVMgPW          

Healthcare keeps getting more expensive, less accessible, and harder to navigate, and the part that drives you crazy is that it also feels familiar. We sit down with Lou Shapiro, former CEO of Hospital for Special Surgery, to talk candidly about what changes and what never changes in the U.S. healthcare system after four decades inside hospitals, consulting, and executive leadership. If you've ever wondered whether healthcare is really a commodity, why “cheaper” care can cost more in the long run, or why consolidation keeps happening even when it doesn't fix the fundamentals, this conversation goes straight at it.We dig into what makes quality actually vary in musculoskeletal care, orthopedics, and complex clinical services, and why outcomes depend on who treats you and how the organization is built to support great teams. Lou shares the leadership principles he'd give a rising hospital operations leader: keep learning, leave the office, build teamwork over individual performance, and make contributions that still show up years after you're gone. We also get into affordability and why the system is structured to produce the results it produces, which helps explain why so many “value-based care” nudges feel small compared to the problem.Then we shift to the “shoves” that might matter, especially redesigned primary care. We explore direct primary care models for self-insured employers, how multidisciplinary teams can reduce friction, and why primary care access may be the foundation for better cost control and better patient experience. Finally, Lou opens up about stepping away from the CEO seat, the dark stretch he didn't expect, and his “We Me Work” framework for building a next chapter that fits real life.If this sparked something for you, subscribe, share the episode with a colleague, and leave a review. What part of healthcare needs a shove where you live?Support the showEngage the conversation on Substack at The Common Bridge!