Podcasts about healthcare leadership

Most people don't fear change itself — they fear the moment before they know if they're going to be okay. And according to Dr. Jimmie Williamson, that gap between uncertainty and clarity is where organizations either hold their people together or quietly lose them. In this episode of Your Health University, Jamie sits down with Dr. Jimmie Williamson, Chief Behavioral Health Officer at Your Health, in the middle of a real organizational merger — making this conversation as timely and personal as it gets. Dr. Williamson draws on decades of clinical experience, behavioral health expertise, and his own career pivots (including leaving a 28-year career to step into healthcare) to walk us through what change actually does to the human brain and body — and what it takes to move through it well. Key topics include: Why even positive change triggers a physiological threat response — and what science says is actually happening in your brain The five stages of change people move through (shock, resistance, exploration, and beyond) and why getting stuck isn't a character flaw Dr. David Rock's SCARF model — the five psychological domains (Status, Certainty, Autonomy, Relatedness, Fairness) that determine whether people feel safe or threatened during transitions What leaders most commonly get wrong when communicating change — and the one mistake that always creates a narrative vacuum Why insecurity in leadership is more dangerous than the change itself The one self-care practice you can start today if you're feeling the weight of uncertainty Change is positive. It is good. And it is inevitable. This episode will help you believe that — and act like it. www.YourHealth.Org

Dr. Jay Mesrobian joins Dr. Adam Striker to discuss the role of the humanities in medicine. They consider the intersection of art and science, how studying the humanities shapes leadership, whether medical schools are adequately preparing anesthesiologists to lead, and more. Recorded May 2026. 

Cedars-Sinai has evolved from a community hospital to a major academic health system with an international reputation for quality care, community service, research and education. Much of that evolution and expansion took place under the leadership of Tom Priselac, who served as President and CEO for 30 years, until his retirement in 2024.After joining Cedars-Sinai in 1979, Priselac spent nearly half a century at the organization, rising through a series of leadership roles as the institution expanded its academic mission, built an integrated medical network and adapted to major shifts in healthcare delivery. That long tenure gave him a rare vantage point on how health systems change over time, and what it takes to lead through multiple eras of disruption.In this episode of Healthcare is Hard, Priselac reflects on why the leadership job in healthcare feels more challenging now than ever. The pace of change is faster, and today's leaders are navigating a far more complicated environment shaped by financial pressures, regulatory demands, rapid technological advancement and major scientific breakthroughs. But even with all that complexity, Priselac argues that the fundamentals of leadership remain the same. He advocates for creating a culture of excellence, helping people understand why change is necessary, and making sure an organization can absorb change in a thoughtful way. Some of the topics Tom and Keith discussed include:Culture at the heart of healthcare. Priselac returns repeatedly to the importance of values, emotional intelligence and culture in healthcare leadership. In his view, an organization's culture reflects the decisions, behaviors and priorities of its leaders, and that matters even more in complex environments like academic medical centers. Whether the challenge is aligning faculty, community physicians, researchers or administrators, success depends on keeping patient care at the center and building a shared sense of mission.Pushing change too fast. One of Priselac's clearest leadership lessons is that organizations and people can absorb only so much change at once. While today's leaders face real pressure to move more quickly, he warns that some of the biggest mistakes happen when executives short-circuit the change management process. Looking back on his own career, he says some of his most important learning came from moments when he pushed for too much change too quickly.Why cost and access still keep him up at night. Even with all the promise of genomics, proteomics, cell and gene therapy, and AI, Priselac remains deeply concerned that healthcare's affordability and access problems are worsening faster than policymakers are addressing them. He points to clear signs of strain already in the system – communities losing access to care, hospitals in urban areas operating beyond capacity, and patients spending hours waiting for admission. For all the excitement around innovation, he sees cost and access as the country's most urgent unresolved healthcare challenges.To hear Keith and Tom discuss these topics and more, listen to this episode of Healthcare is Hard: A Podcast for Insiders.

Send us Fan MailFor most small businesses, health insurance is their second or third largest expense. And they usually find out what it's going to cost them two to three weeks before renewal.In this clip from our episode “Why Health Insurance Needs Transparency”, host John Driscoll and Ty Wang, Co-Founder and CEO of Angle Health, break down why unpredictable premium increases make it nearly impossible for small businesses to plan, and why the market has accepted this as normal for far too long.Listen to the full episode here

In this episode, Jill Hoggard Green, PhD, RN, FAAN, Trustee for The Joint Commision, Joint Commision International and Health Catalyst, discusses the lasting impact of COVID-19, the importance of balancing financial priorities with clinical innovation, and strategies for supporting and developing the next generation of healthcare leaders and caregivers.

Heads up — this is Part 2 of Jamie's conversation with Jaclyn Taylor If you haven't heard Part 1 yet, go back and start there. It sets up everything we unpack today. Most healthcare teams are working hard. They're just not working together. And the patient is the one absorbing the cost. In this second half of the conversation, Jamie and Jaclyn move from the why into the how. What does it actually look like when a provider stops responding to today's schedule and starts managing an entire patient panel? How do you turn a community health worker, a pharmacist, a PT, and a social worker into one coordinated team instead of four parallel ones? And what's the difference between data that produces reports and data that produces decisions? You'll hear: Why "frequent touches" only work when they're connected — and how fragmented touches still land patients back in the hospital The quarterback model — what it actually means for a provider to own a patient's trajectory, not just their visit The shift from seeing patients to managing a population — and why most providers were never taught how Why we don't have a resource problem in healthcare — we have an orchestration opportunity How to use technology and data without drowning in either What "showing up" really means inside a system that isn't perfect yet This is the episode for anyone trying to lead change from inside a system that's still catching up. Press play. www.YourHealth.Org

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff sits down with Chelsea Hoffrichter, registered nurse, nurse manager, and service excellence team leader at MyMichigan-Sault, to discuss how employee-driven teams are helping improve the patient experience in their rural healthcare organization.Chelsea shares the journey of transforming their service excellence work from a leader-driven approach to an employee-driven team structure - and the powerful impact it has had on engagement, creativity, ownership, and patient satisfaction scores.Is your healthcare organization needing a well-tested, proven and practical approach to strengthening employee engagement and improving the patient experience? Capstone has a couple options that might be just right for where you are and what you need. Connect with us to explore more: CapstoneLeadership.net/Contact-UsWe're stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We'd love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net Learn more and register for the 2026 Healthcare Executive Forum - We look forward to seeing you on June 17-18 in Madison, Wisconsin!Hi! I'm Sue Tetzlaff. I'm a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I've worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I've learned is this: culture is not a soft thing. It's the hardest thing, and it determines everything.When you're ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won't find on the podcast.

Fixing Healthcare hosts Jeremy Corr and Dr. Robert Pearl are revisiting a past episode of Diving Deep while Dr. Pearl travels and keynotes events around the world. And like last week's replay, this conversation was selected for a reason. Originally recorded more than three years ago, this episode explores two issues that remain central to the future of American medicine: how healthcare leaders respond to technological change and whether the nation can finally move beyond fee-for-service reimbursement. Looking back now, the discussion feels strikingly current. Many of the opportunities Dr. Pearl identified at the time still exist today. Generative AI has advanced dramatically. Remote monitoring tools are more powerful and accessible than ever. And healthcare leaders continue to acknowledge the need for better chronic disease management, prevention and lower-cost care delivery. Yet despite these advances, many of the nation's biggest healthcare problems remain unresolved. U.S. quality outcomes still lag peer nations. Life expectancy remains years shorter than in comparable countries. And healthcare costs continue rising at rates that far exceed inflation, wage growth and GDP. Throughout the episode, Dr. Pearl argues that these failures are not primarily technological. The tools to improve care already existed — and continue to improve rapidly today. The greater challenge is leadership itself: helping clinicians embrace change, aligning incentives around patient outcomes and building the operational systems required to make better care possible at scale. The conversation also revisits capitation and value-based care, themes that have resurfaced repeatedly in recent Fixing Healthcare episodes. Dr. Pearl explains why fee-for-service reimbursement continues to reward volume over outcomes and why meaningful progress in affordability will require shifting financial incentives toward prevention, chronic disease control and long-term patient health. Revisiting this episode now offers a useful perspective on the past several years of healthcare transformation: technology has accelerated, but the deeper structural changes required to improve affordability and outcomes have moved far more slowly. Helpful links The Anatomy Of Healthcare Leadership: A Mind For Technology (Forbes) Healthcare Leadership: Following The Money Can Lead To Positive Change (Forbes) Monthly Musings on American Healthcare (RobertPearlMD.com) * * * Dr. Robert Pearl is the author of “ChatGPT, MD: How AI-Empowered Patients & Doctors Can Take Back Control of American Medicine.” Fixing Healthcare is a co-production of Dr. Robert Pearl and Jeremy Corr. Subscribe to the show via Apple, Spotify or wherever you find podcasts. Join the conversation or suggest a guest by following the show on Twitter and LinkedIn. The post FHC #215: Revisiting healthcare leadership, technology & capitation appeared first on Fixing Healthcare.

What if every "non-compliant" patient was actually a signal that the system isn't working for them? In this episode, Jamie sits down with Jaclyn Taylor, Clinical Strategy Director at Your Health and a nurse practitioner who started her career as a home-based provider in 2020 — thrown straight into the fire of COVID, isolated patients, and a healthcare world rewriting itself in real time. What she saw inside patients' homes — medications scattered on tables, food insecurity, missing transportation — changed how she thinks about every chart she's ever read. You'll hear: Why a nurse-first pathway gives nurse practitioners a fundamentally different lens than a medical school pathway — and why patients feel it What working across home care, telehealth, trauma, and wellness teaches you about treating the whole human, not just the diagnosis Why trauma surgery turned Jacqueline into a believer in proactive, longitudinal care — and what gets missed when we only meet patients after something has already gone wrong The two words she uses to describe what's most broken in traditional healthcare: fragmentation and misalignment How empathy stops being a poster and starts being operational — built into the design of care itself If you've ever felt invisible inside the healthcare system, or if you're the one trying to fix it, this conversation reframes the whole game. Press play. www.YourHealth.Org

Send us Fan MailFor decades, value-based care has been healthcare's promised future. Most health systems have stayed in upside-only arrangements, and the data infrastructure needed to manage real risk has never quite caught up to the ambition.That may finally be changing. David Snow, Chairman & CEO of Cedar Gate Technologies, an IQVIA business, joins host David E. Williams to discuss why CMS's first mandatory bundled payment model signals the end of voluntary experimentation, and why the fragmented data problem that has undermined value-based care for a generation is only now finding a real solution.

In this episode, Molly Gamble, Vice President of Editorial at Becker's Healthcare, discusses Mayo Clinic's announced CEO transition and what it signals for the future of health system leadership.

What happens when big business runs healthcare and clinicians are pushed out of decision-making? In this powerful conversation, Dr. Harry Severance shares decades of clinical and educational experience to diagnose the root causes of our workforce crisis: moral injury, profit-over-patient priorities, and the exodus of burned-out physicians and nurses. Dr. Severance and Dr. Austin explore multi-tiered healthcare solutions, the unsustainability of the current U.S. system, barriers like the Stark Law, the growing unionization movement, and practical paths for clinicians to reclaim agency, both top-down (seats at the C-suite table) and bottom-up (advocacy and collective action). You'll hear how they: Examine the shift from patient-centered care to corporate metrics and its devastating impact on clinician wellbeing and patient outcomes Discuss alarming statistics: more physicians leaving than entering the U.S., projected shortages, and unpayable medical bills driving bankruptcies Challenge the status quo on single-payer vs. hybrid systems and the need for baseline healthcare access for all citizens Address apathy vs. agency and the power of persistence, political involvement, and community action Emphasize the timeless wisdom of “never give up”  even when the system feels overwhelmingly broken If you're feeling the weight of a corporate-dominated healthcare system or searching for ways to drive meaningful change, this episode delivers both hard truths and hopeful calls to action. About the Guest: “You can't always get what you want. But if you try, sometimes you just might find you get what you need.” - Dr. Harry Severance Dr. Harry Severance is an Assistant Adjunct Professor at Duke University with decades of clinical experience in emergency and acute care medicine. A passionate change-maker and workforce advocate, he has counseled countless physicians and clinicians navigating burnout and disillusionment. Dr. Severance writes and speaks on healthcare system reform, clinician wellbeing, and the urgent need to return clinical voices to healthcare leadership.

Send us Fan MailThe collapse of Dr. Casey Means' nomination this week has sent shockwaves through the “Make America Healthy Again” (MAHA) movement. While the tech world debates AI, healthcare is debating the “Saphier Pivot,” the Trump administration's sudden shift from a radical MAHA outsider to a credentialed Fox News regular. With the Surgeon General's office at a crossroads, we have to ask: is the role still a beacon of public health, or has it become the ultimate prize in the culture war?John Driscoll, Chairman of UConn Health and David E. Williams, President of Health Business Group, diagnose the state of the Surgeon General's office, examining what the rapid pivot to Dr. Nicole Saphier reveals about the limits of MAHA's political power, and whether the nation's most visible public health platform can still move the needle in an era of historic distrust in federal health agencies.

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff is joined by Capstone's Chief Transformation Officer, Courtney Kloehn, to explore what it really means to build a data-driven culture in healthcare organizations. While many organizations collect and report data, far fewer use it effectively to guide decisions, align teams, and drive meaningful improvement. Sue and Courtney discuss how organizations can move beyond simply reviewing data to using it as a tool for action, ownership, and continuous advancement.Courtney also shares a practical data-driven initiatives worksheet designed to help teams identify opportunities, align with organizational priorities, and create more impactful action plans.Here is the link to the “Data Driven Initiatives Worksheet” referenced in this episode.Past episodes with Capstone's Chief Transformation Officer, Courtney Kloehn:Better Behaviors, Better WorkplacesTime Well Spent: The Power of the 5P ModelFeedback:  Fuel for Further GrowthFrom Event to Execution: Making Leadership Learning CountCommon Senior Team DysfunctionsWe're stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We'd love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net Learn more and register for the 2026 Healthcare Executive Forum - We look forward to seeing you on June 17-18 in Madison, Wisconsin!Hi! I'm Sue Tetzlaff. I'm a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I've worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I've learned is this: culture is not a soft thing. It's the hardest thing, and it determines everything.When you're ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won't find on the podcast.

In this episode, Shannon Libbert, Senior Partner, Kingsley Gate, shares how AI is reshaping workforce strategy, leadership expectations, and organizational culture across healthcare. She discusses the shift from experimentation to execution, the importance of trust and change management, and how leaders can navigate generational change while building more resilient, AI-ready teams.This episode is sponsored by Kingsley Gate.

In this episode of Digital Health Talks, host Megan Antonelli, CEO of Health Impact Live, sits down with Mohan Nair, innovator, author, and former Chief Innovation Officer at Cambia Health Solutions, to explore what it truly means to stay human in an AI-obsessed world. Mohan's newest book, Unreachable: How Not to Lose Your Mind in an AI-Obsessed Era, is already an Amazon bestseller, and the conversation is as timely as it is thought-provoking. In this episode, you'll hear about: Why AI adoption is creating cognitive atrophy and how the concept of "inconvenient learning" means removing friction from work may be costing us our most valuable skills How healthcare leaders should distinguish between AI enablement and AI obsession, and why the physician-patient relationship remains fundamentally unreachable by any machine Mohan's take on the rise of Chief AI Officers and how to find your own AI-unreachable value, the insights and instincts no technology can replicate Mohan Nair, CEO, Emerge Inc Megan Antonelli, Chief Executive Officer, HealthIMPACT Live

Mutual respect is easy when everyone agrees. The real test comes when the pressure is on, the roles clash, and the person across from you sees things completely differently — and you have to choose, in that moment, what kind of teammate you're going to be. In this episode of Your Health University, host Jamie Preston is joined by the Your Health Patient Experience Team — Jennifer Kistler, Kim Metz, Whitney Myers, Carlos Heyward, and Rebecca Dillard — to explore one of the most demanding values in healthcare: Mutual Respect. Not as a concept, but as a daily practice that shows up in how we listen, how we disagree, how we treat the people we serve, and how much we're willing to learn from someone who doesn't look, think, or live like we do. What you'll hear in this episode: Why active listening is the foundation of all mutual respect — and what it looks like when someone has already "checked out" of a conversation Rebecca's moving story of a nurse who protected a patient's dignity in a single, graceful moment — without missing a beat How reverse mentoring flips the hierarchy and why Rebecca learned one of her most valuable lessons from Whitney Carlos's quiet act of mutual respect that resolved a conflict the room couldn't — just by listening Why conflict isn't the enemy of respect — and how Disney's creative process models what happens when mutual respect stays in the room Every patient is valued. Every voice belongs. That's not a slogan at Your Health — it's a practice. Press play and find out what it takes to really live it. www.YourHealth.Org

From CFO/CEO roles to running Boston Market Strategies (reviewing 450+ products), to re-engineering clinical trials at places like Penn and Drexel, Curtis has spent 38+ years bridging academia, industry, and investors. In 2009 he launched Eureka Connect, a behavioural science powerhouse that uses validated assessments to reveal exactly why you do what you do — your hardwired drives, ego, discipline, social skills, and more. The core value right now? Leadership is the bottleneck in biotech translation. Curtis shows how understanding behavioural mechanisms of action lets you build teams that don't just survive but actually deliver cures, close funding rounds, and scale without the usual ego explosions. Guest Links Eureka Connect: https://eurekaconnect.com Institute for Biomedical Entrepreneurship: https://ibeinc.org Edit your podcasts like a pro:https://get.descript.com/mrzy10nwivuq Join me as a guest or start your podcast journey:https://www.joinpodmatch.com/nickkuhne Timestamps 00:00 – Introduction & Curtis Sprouse's background 02:30 – What Eureka Connect actually does (behavioural mechanism of action) 06:45 – Why 30 minutes reveals more than you expect 09:30 – Building real trust and social skills in teams 11:45 – Why the Institute for Biomedical Entrepreneurship exists 14:00 – The knowledge gap vs funding gap in translation 17:30 – Real success stories and the power of the 1500-person network 20:15 – US reshoring, investment climate, and global collaboration 25:00 – What Curtis's year as CEO actually looks like 28:30 – Integrating AI into a 13-year-tenured team 32:45 – Behavioural science vs finance – where the real excitement is 35:30 – When to take the assessment (high school to C-suite) 37:45 – How to get involved with Eureka Connect and IBE Connect with me on:All my linksBecome a guestSign up for RiversideGet Descript #DigitalMarketing #Branding #PersonalBranding #MarketingInsights #SocialMediaStrategy Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

   In this episode, Master Sergeant (Retired) John Lu joins WarDocs to share his profound journey from a conventional Army medic to a Special Forces 18 Delta and ultimately a doctoral graduate. MSG(R) Lu's narrative is a masterclass in professional evolution, highlighting how he pursued a bachelor's, master's, and doctorate while serving twenty years on active duty. He addresses the perceived barriers to higher education within the enlisted ranks, emphasizing that personal and professional development can—and should—coincide with mission priorities. By framing education as a force multiplier, Lu illustrates how academic credentials provided him with the "seat at the table" necessary to influence military medicine policy and advocate for the welfare of forward-deployed service members.    A central theme of the discussion is MSG(R) Lu's "dot connector" philosophy. He explains that by pursuing a broad range of certifications and education, service members can bridge the gap between tactical execution and strategic organizational leadership. This multifaceted approach allowed him to transition effectively into civilian life, where he now works to solve a critical issue: the loss of military medical training recognition when veterans enter academia. He details his current mission to streamline the transfer of military experience into civilian college credits, ensuring that the rich knowledge, skills, and abilities of medics and corpsmen are not wasted on redundant coursework.    The conversation also delves into the foundational values of humility and lifelong learning. MSG(R) Lu recounts how intentionally placing himself in "receive mode"—whether as a volunteer firefighter or a doctoral student—fostered the growth necessary to lead others. He encourages listeners to align their personal values with their professional work and challenges enlisted service members to maximize their military benefits to unlock their full potential. This episode serves as both an inspiration and a practical guide for any healthcare professional looking to translate military excellence into civilian success, reminding us all that for those willing to learn, the best is yet to come.   Chapters (00:00-01:05) Introduction and Career Trajectory (01:05-04:30) Pursuing Academia While on Active Duty (04:30-08:45) The Strategic Value of Credentials (08:45-13:12) Leadership Through the Dot Connector Philosophy (13:12-20:51) Empowering the Enlisted Voice in Medicine (20:51-26:57) Revolutionizing Military-to-Civilian Credit Transfers (26:57-27:35) Conclusion and Closing Remarks   Chapter Summaries (00:00-01:05) Introduction and Career Trajectory The episode opens with an introduction to the guest's twenty-year Army career, highlighting his transition from a conventional 68 Whiskey to an elite 18 Delta medic. This segment sets the stage for a discussion on how military experience serves as a foundation for higher academic pursuits and leadership roles. (01:05-04:30) Pursuing Academia While on Active Duty This section explores the logistical and cultural challenges of completing a doctorate while serving in Special Forces. The guest highlights the importance of demonstrating the return on investment of education to command leadership to gain support for professional and personal development. (04:30-08:45) The Strategic Value of Credentials The conversation shifts to the necessity of academic titles in achieving policy changes and gaining influence at decision-making tables. A powerful example is shared regarding how a doctoral title changed the receptiveness of leadership to advocacy for behavioral health solutions for forward-deployed troops. (08:45-13:12) Leadership Through the Dot Connector Philosophy The guest discusses his approach to leadership as a "dot connector," utilizing diverse certifications to bridge gaps between different healthcare domains. He emphasizes that humility and a willingness to be a "private" again in new fields are essential components of lifelong learning. (13:12-20:51) Empowering the Enlisted Voice in Medicine This chapter focuses on a direct pitch to enlisted medics, encouraging them to view education as a way to amplify their lived experiences. The discussion centers on the strategic need for enlisted personnel to engage in the military decision-making process at the highest levels of the joint force. (20:51-26:57) Revolutionizing Military-to-Civilian Credit Transfers The final segment addresses the systemic failure in translating military medical training into college credits. The guest outlines his mission to create a streamlined, innovative pipeline that prevents veterans from having to repeat redundant medical coursework in civilian institutions. (26:57-27:35) Conclusion and Closing Remarks The episode concludes with final thoughts on the value of the military medical community and how listeners can support the organization. Information is provided on where to find more details about the guest and the mission of the podcast.     Take Home Messages   The Seat at the Table: Higher education serves as the primary mechanism for enlisted service members to gain credibility and a voice at strategic decision-making tables. Without these academic credentials, the invaluable tactical perspective of the medic is often excluded from the policies that shape the future of military healthcare.   Education as a Force Multiplier: Pursuing a degree while on active duty should not be seen as a distraction from the mission, but rather as a way to enhance it. When service members apply academic theory to real-world military challenges, such as behavioral health advocacy, they provide a tangible return on investment to their organization.   The Humility of Lifelong Learning: True professional growth requires the humility to step into unfamiliar roles where one is a beginner rather than an expert. By intentionally seeking environments that require "receive mode," leaders can stay agile and continue to develop the skills necessary to lead the next generation effectively.   Bridging the Translation Gap: There is a critical need to translate military medical training into the specific language used by civilian academic and accrediting bodies. Streamlining this process prevents the waste of veteran resources, such as the GI Bill, on redundant training that has already been mastered through service.   Aligning Values with Professional Pursuit: Personal professional development is most effective when it is aligned with an individual's core values and a desire to serve others. Finding activities that "fill your cup," such as one-on-one coaching or peer mentorship, ensures long-term sustainability throughout a complex career transition.   Episode Keywords Military Medicine, Special Operations Medic, 18 Delta, Veteran Career Transition, GI Bill, Army Medic, Enlisted Leadership, Master Sergeant John Lu, Higher Education for Soldiers, Clinical Behavioral Health, WarDocs Podcast, Combat Medic, Healthcare Leadership, ACHE Fellow, Professional Development, Military to Civilian Pipeline, Notre Dame Veterans, Special Forces, Medics in Academia, Military Medical Training Credit, Physician Assistant, Nursing, Public Health, Army Nurse Corps. Hashtags #MilitaryMedicine, #VeteranEducation, #18Delta, #SpecialForces, #Medics, #CareerTransition, #Leadership, #WarDocs   Honoring the Legacy and Preserving the History of Military Medicine The WarDocs Mission is to honor the legacy, preserve the oral history, and showcase career opportunities, unique expeditionary experiences, and achievements of Military Medicine. We foster patriotism and pride in Who we are, What we do, and, most importantly, How we serve Our Patients, the DoD, and Our Nation.   Find out more and join Team WarDocs at https://www.wardocspodcast.com/ Check our list of previous guest episodes at https://www.wardocspodcast.com/our-guests Listen to the “What We Are For” Episode 47. https://bit.ly/3r87Afm   WarDocs- The Military Medicine Podcast is a Non-Profit, Tax-exempt-501(c)(3) veteran-run organization supported by volunteers. All donations are tax-deductible and go to honoring and preserving the history, experiences, successes, and lessons learned in Military Medicine. A tax receipt will be sent to you. Make a Tax-Deductible Donation to Support WarDocs https://www.wardocspodcast.com/donate   WARDOCS documents the experiences, contributions, and innovations of all military medicine Services, ranks, and Corps who are affectionately called "Docs" as a sign of respect, trust, and confidence on and off the battlefield, demonstrating dedication to the medical care of fellow comrades in arms.   Follow Us on Social Media Twitter: @wardocspodcast Facebook: WarDocs Podcast Instagram: @wardocspodcast LinkedIn: WarDocs-The Military Medicine Podcast   WarDocs on YouTube https://youtube.com/@wardocspodcast   We Are WarDocs: https://youtu.be/IOC3sCNF9RI?si=NGNwguReefbVMgPW          

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff discusses the importance of foundational strength in rural healthcare organizations. She emphasizes how strengthening people, service, and quality creates organizational vitality, magnetism for talent and patients, and sustainable growth.Ready to strengthen your organization's foundation and become a magnet for talent and growth?Schedule a complimentary discovery call series with the Capstone team:CapstoneLeadership.net/Contact-UsWe're stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We'd love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net Learn more and register for the 2026 Healthcare Executive Forum - We look forward to seeing you on June 17-18 in Madison, Wisconsin!Hi! I'm Sue Tetzlaff. I'm a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I've worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I've learned is this: culture is not a soft thing. It's the hardest thing, and it determines everything.When you're ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won't find on the podcast.

Healthcare keeps getting more expensive, less accessible, and harder to navigate, and the part that drives you crazy is that it also feels familiar. We sit down with Lou Shapiro, former CEO of Hospital for Special Surgery, to talk candidly about what changes and what never changes in the U.S. healthcare system after four decades inside hospitals, consulting, and executive leadership. If you've ever wondered whether healthcare is really a commodity, why “cheaper” care can cost more in the long run, or why consolidation keeps happening even when it doesn't fix the fundamentals, this conversation goes straight at it.We dig into what makes quality actually vary in musculoskeletal care, orthopedics, and complex clinical services, and why outcomes depend on who treats you and how the organization is built to support great teams. Lou shares the leadership principles he'd give a rising hospital operations leader: keep learning, leave the office, build teamwork over individual performance, and make contributions that still show up years after you're gone. We also get into affordability and why the system is structured to produce the results it produces, which helps explain why so many “value-based care” nudges feel small compared to the problem.Then we shift to the “shoves” that might matter, especially redesigned primary care. We explore direct primary care models for self-insured employers, how multidisciplinary teams can reduce friction, and why primary care access may be the foundation for better cost control and better patient experience. Finally, Lou opens up about stepping away from the CEO seat, the dark stretch he didn't expect, and his “We Me Work” framework for building a next chapter that fits real life.If this sparked something for you, subscribe, share the episode with a colleague, and leave a review. What part of healthcare needs a shove where you live?Support the showEngage the conversation on Substack at The Common Bridge!

Healthcare leadership is being redefined in real time. With the rise of AI, mounting financial pressures, and workforce burnout, executives today are operating in an environment of continuous disruption and uncertainty. In fact, industry leaders now rank workforce shortages and digital transformation among their top concerns—forcing a new kind of leadership that blends decisiveness with humility.So what does it actually take to lead through uncertainty, especially when you don't have all the answers?On I Don't Care, host Dr. Kevin Stevenson sits down with Joel Allison, former CEO of Baylor Scott & White Health and current Chairman of the Baylor University Board of Regents, for a candid conversation about leadership, faith, and legacy. This episode explores the defining moments of Allison's career, the risks that shaped one of the nation's largest faith-based health systems, and the personal principles that guided him through decades at the top.The conversation delves into…The high-stakes decision to merge Baylor Health Care System with Scott & White—a bold, controversial move that initially alarmed board members and nearly derailed Allison's career, yet ultimately became one of the most transformative and successful healthcare mergers in the country.How great leaders operate without certainty—why Allison believes you don't need all the answers to lead effectively, and how mentorship, trusted advisors, and humility become far more valuable than projecting confidence in rapidly changing environments.The enduring role of faith, purpose, and personal values—how Allison's sense of calling and belief system shaped his toughest decisions, grounded his leadership style, and helped him navigate decades of high-pressure challenges with clarity and conviction.Joel Allison is a veteran healthcare executive who served as President and CEO of Baylor Scott & White Health, leading its transformation into one of the largest nonprofit health systems in the United States. Over his decades-long career, he has been recognized for his commitment to quality care, leadership development, and faith-based service. Allison earned his degree from Baylor University and has remained deeply connected to the institution, currently serving as Chairman of its Board of Regents. Throughout his career, he has driven large-scale transformation, including system expansion, quality improvement initiatives, and the development of accountable care models focused on patient-centered outcomes.

What if the most powerful thing you could do for your patients, your teammates, and your own career is simply to say: I made a mistake? In this episode of Your Health University, host Jamie Preston is joined by the Your Health Patient Experience Team — Jennifer Kistler, Kim Metz, Whitney Myers, Carlos Heyward, and Rebecca Dillard — for one of the most honest conversations in this Values Series yet: a deep dive into integrity. Not the word on the wall, but the daily practice of accountability, consistency, and courage that defines who we really are. What you'll hear in this episode: Why fear is the single biggest barrier to integrity in healthcare — and what leadership must do about it The real-time story of Rebecca owning a patient complaint oversight at 5:45 AM, and why it made all the difference Whitney's powerful reframe: integrity isn't just doing the right thing when no one's watching — it's consistency, whether it's easy or hard Jennifer's insight on how strong patient-provider relationships reduce malpractice suits — and why that starts with honesty The unforgettable story of a million-dollar mistake, a resignation letter, and a CEO who said: "Why would I let you go? I just spent a million dollars training you." Integrity matters here. At Your Health, it's not a policy — it's a promise. Press play and find out what it looks and feels like when an entire team commits to living it every single day. www.YourHealth.Org

"What if you train them and they leave?" It's the fear that quietly keeps most healthcare leaders from investing in their people. Matt Staub — CEO of Your Health — wants you to sit with the question his mentor once asked in return: What if you don't train them, and they stay? In this episode, Matt joins Jamie Preston for a conversation about why workforce education isn't a perk at Your Health — it's the culture. From nationally accredited apprenticeships, to a training pipeline built out of a licensing crisis, to the real people behind the success stories, this is a blueprint for leaders who want to grow something that lasts. Key topics covered: The lumberjack story: why sharpening your axe beats swinging harder every time How a shortage of licensed administrators became the catalyst for Your Health's training engine The shift from "education happens on your own time" to "this is how we behave" Real success stories — Olivia, Kristin, Taylor, McKinsey, Rebecca — and what they share Matt's three challenges for anyone ready to grow: show up, find your who, take your shot If you've ever wondered whether developing your people is worth the cost, this episode will change the math. Press play — then look around, and ask yourself who's looking at you.

Most providers interrupt their patients within 18 seconds. What if the next few minutes of silence could tell you more than the next hour of testing? In Part 2 of the Your Health Values Series, Jamie  sits down again with members of the Your Health Experience Team — Rebecca, Jennifer, Whitney,  and Carlos — to go beneath the surface of "patient-centered care" and look at what empathy really demands in the pressured, everyday moments of healthcare. This isn't a conversation about being nice. It's a conversation about seeing people — patients, families, and colleagues — for everything they're carrying, even when they're hiding it behind a smile. In this episode: Why empathy is officially non-negotiable at Your Health — and what that looks like in practice The difference between emotional empathy and "empathetic sternness" (and why both save lives) How to recognize when a patient or colleague is carrying something deeper than their symptoms The real threat of empathy fatigue — and how to keep giving without burning out The two "holy times" in healthcare where empathy matters most What patients actually say when they feel truly seen If you've ever wondered whether the extra 60 seconds is worth it, this episode will show you why it's everything. Press play — and then try it on your very next interaction. www.YourHealth.Org

Most organizations put "Collaboration" on a wall. Few actually live it — and in healthcare, the cost of not living it isn't a missed deadline. It's a missed patient. In the first episode of Your Health University's brand-new Most organizations put "collaboration" on a wall. Few actually live it — and in healthcare, the cost of not living it isn't a missed deadline. It's a missed patient. In the first episode of Your Health University's brand-new Our Values Series, host Jamie Preston gathers four members of Your Health's patient experience team — Rebecca Dillard (VP of Organizational Experience), Jennifer Kessler (Division President of Product), Whitney Myers (Senior Solutions Advisor), and Carlos Hayward (Business Office Manager) — for an unfiltered conversation about what genuine collaboration looks like inside a fast-moving, mission-driven healthcare organization. No theory. No platitudes. Just the real, messy, mundane, and occasionally remarkable daily practice of people choosing to work together when it would be easier to go it alone. What you'll hear in this episode: Why real collaboration means recognizing what the person next to you brings that you simply cannot replicate — and building toward that, not around it The true story of a patient found living in an RV without his medication — and how cross-team collaboration made the difference between crisis and care Where collaboration most commonly breaks down in healthcare settings, and the small documentation and communication habits that prevent it The one question — "How can I do my job differently to make yours better?" — that builds trust across departments faster than almost anything else The daily habits these four healthcare professionals actually practice to keep collaboration alive, from weekly team check-ins to learning someone's preferred communication style before you assume Collaboration isn't a value you perform. It's a choice you make — one conversation, one phone call, one honest mistake admitted at a time. Values Series, host Jamie Preston gathers four members of Your Health's patient experience team — Rebecca Dillard (VP of Organizational Experience), Jennifer Kessler (Division President of Product), Whitney Myers (Senior Solutions Advisor), and Carlos Hayward (Business Office Manager) — for an unfiltered conversation about what genuine collaboration looks like inside a fast-moving, mission-driven healthcare organization. No theory. No platitudes. Just the real, messy, mundane, and occasionally remarkable daily practice of people choosing to work together when it would be easier to go it alone. What you'll hear in this episode: Why real collaboration means recognizing what the person next to you brings that you simply cannot replicate — and building toward that, not around it The true story of a patient found living in an RV without his medication — and how cross-team collaboration made the difference between crisis and care Where collaboration most commonly breaks down in healthcare settings, and the small documentation and communication habits that prevent it The one question — "How can I do my job differently to make yours better?" — that builds trust across departments faster than almost anything else The daily habits these four healthcare professionals actually practice to keep collaboration alive, from weekly team check-ins to learning someone's preferred communication style before you assume Collaboration isn't a value you perform. It's a choice you make — one conversation, one phone call, one honest mistake admitted at a time. www.YourHealth.Org

What if the healthcare system your loved one relies on doesn't even know they need help until it's too late — and what would it look like if it did? In this Q1 2026 episode, Jamie Preston sits down with Matt Staub, CEO of Your Health, for a candid and wide-ranging look at how one of the country's largest home-based care providers is navigating the evolving landscape of value-based care, population health, and the human experience at the center of it all. Matt brings his characteristic clarity and heart to a conversation that is equal parts strategy, story, and honest reckoning with what the system still gets wrong. Key topics covered: Why 11% of patients account for 67% of all healthcare spending — and why most of them don't know they're in an ACO The evolution of value-based care: from quality-over-cost to outcomes + patient experience over total costs How Your Health is becoming proactive — not reactive — about falls, readmissions, and high-needs patients The quiet crisis of patient trust: down from 71% in 2020 to just 33% today, and what the correlation means for hospitalizations Real stories: a 79-year-old patient who went from barely existing to living fully — and Matt's own mom, who hasn't fallen since leaving the hospital after her stroke If you work in healthcare, advocate for someone in the system, or simply believe that better is possible — this episode will change the way you see what care can be.

Kevin WallBSN, School of Nursing, 1995More InformationUAB School of Nursing News - Alumnus leads in critical care transportOrlando Business Journal - AdventHealth plans to expand its air ambulance capabilities in Orlando. Here's how.Vertical Plus - Lifesaving Archangels

If you're a woman in healthcare leadership and you feel guilty setting boundaries, constantly over-giving, or emotionally drained after work, this episode is for you.In healthcare, we're often taught that being compassionate means being available, flexible, and selfless. But over time, that leads to burnout, resentment, and a loss of clarity in how we lead. The truth is, boundaries do not make you less caring. They make your care sustainable.In this episode, we talk about how to set boundaries without guilt, why burnout in healthcare often comes from over-functioning, and how to lead with both compassion and clarity. You'll learn how to protect your energy without losing your empathy, why structure matters more than willpower when it comes to burnout prevention, and how boundaries actually improve your relationships with patients and clients.If you're tired of feeling drained but still deeply committed to your work, this will help you shift how you lead in a way that feels supportive, not restrictive.Ready to build a business that supports your life, your energy, and your leadership? Learn more about DPT to CEO here.Mentioned in this episode: Women in Healthcare Business: Why Being Nice Causes Burnout and Weak Boundaries --- Morgan Meese, the founder of a successful out-of-network physical therapy practice, has transformed her expertise into a role as a dedicated business and marketing coach. Specializing in cash pay physical therapy, Morgan owns a digital business where she collaborates with fellow clinicians, guiding them in launching and expanding their own cash-based solo practices. Her coaching extends to helping new business owners navigate the complexities of owning a physical therapy practice, incorporating elements like mobile physical therapy and telehealth. Morgan's unique approach incorporates niche marketing strategies, addressing the specific needs of clinicians and entrepreneurs. As a woman in business with ADHD herself, she also offers insights on time management for business owners, emphasizing the importance of digital marketing to attract more clients. Join Morgan on her journey of empowering women entrepreneurs, physical therapists and healthcare providers, combating burnout, and building a thriving business so you never have to go back to the clinic again.Find me on IG: ⁠DPT to CEO⁠ and ⁠Dr. Morgan Meese⁠---To learn more, visit ⁠our website⁠.Free eBook ⁠“So You Want To Start a Solo Practice” ⁠DPT to CEO: ⁠Youtube⁠⁠Apply ⁠for the DPT to CEO 1:1 Coaching Program with Morgan.Just getting started? ⁠The Therapy Business Basics Mini Course⁠ is the place to start!⁠Buy me coffee⁠

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff sits down with healthcare security expert Tony York to explore the evolving role of safety and security in healthcare environments.Tony shares insights from more than three decades in healthcare security, discussing how the challenges facing hospitals today are very different from those of the past. From workplace violence and behavioral health challenges to evolving technology and building design, healthcare organizations must now take a much more proactive and strategic approach to protecting their staff, patients, and visitors.The conversation highlights why security should not simply be viewed as guards or enforcement, but as a system designed to support a therapeutic care environment where staff can focus on delivering care and patients can feel safe receiving it. Sue and Tony also discuss how leaders can begin building a culture of shared responsibility for maintaining safe healthcare environments.Resources mentioned in this episode:Connect with Tony York on LinkedInConnect with PalAmerican Security (US) or Paladin Security (Canada)Resources available at International Association for Healthcare Security & Safety  IAHSS.orgIAHSS Conference - New Orleans - April 12-14, 2026Purchase the book We're stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We'd love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net Learn more and register for the 2026 Healthcare Executive Forum - We look forward to seeing you on June 17-18 in Madison, Wisconsin!Hi! I'm Sue Tetzlaff. I'm a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I've worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I've learned is this: culture is not a soft thing. It's the hardest thing, and it determines everything.When you're ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won't find on the podcast.

Omari Richins, MPH of Public Health Careers podcast talks with Dr. Lisa Carter-Bawa, PhD, MPH, APRN, ANP-C, FAAN, FSBM. In this conversation, Dr. Lisa Carter-Bawa shares her journey as a cancer prevention scientist and nurse practitioner, discussing her multiracial identity, the importance of community engagement in public health, and her philosophy of leadership. She emphasizes the need for a return to one's authentic self rather than reinvention, the impact of stigma in healthcare, and the significance of trust in patient-provider relationships. Dr. Carter-Bawa also highlights her work in cancer prevention research and the integration of behavioral science into public health leadership. In this conversation, Dr. Lisa Carter-Bawa shares her journey from nursing to becoming a leader in public health and behavioral science. She discusses the importance of understanding the barriers to health screenings, particularly lung cancer screening, and emphasizes the need for awareness and education in communities. Dr. Carter-Bawa highlights her commitment to continuous learning and the role of informatics in public health. She reflects on her experiences as a leader in spaces not traditionally designed for her and the importance of community engagement in research. The conversation concludes with insights on the cost of leadership and the importance of self-acceptance.

What if the greatest threat to healthcare isn't a broken system — it's a dehumanized one? In this episode of Experiencing Healthcare, Jamie Preston and Your Health CEO Matt Staub wrestle with a deceptively simple idea from Harvard Business School Professor Ryan Buell: service is the business of people helping people. Sparked by Matt's experience at an Athena Health executive leadership forum, this is a conversation about what it truly means to serve — in a world where technology promises to do it faster, cheaper, and at scale. Key topics covered: Why you can never fully take people out of a service industry — and what happens to care quality when you try How ambient listening technology like Mobius is using AI to restore human connection in the exam room, not replace it The ICU nurses who used tough love to get a post-heart-surgery patient walking — and what that story reveals about what genuine service really looks like The "can vs. should" question every healthcare leader must ask before deploying new technology How to show up and serve others with excellence, even on your hardest personal days Healthcare will always evolve — but Matt and Jamie make a compelling case that the human at the center of care is the one thing worth protecting above all else. This one's worth the listen.

In today's Cloud Wars Minute, I examine how Health 100 signals a major shift toward AI-powered, patient-centric healthcare ecosystems. Highlights 00:03 —Google Cloud has partnered with CVS Health to launch an AI-driven health data platform called Health 100. The platform unifies patient data from a variety of sources, enabling more streamlined health management. CVS Health, which operates both an insurer and a pharmacy retailer, is embracing the spirit of the AI revolutions. 00:36 — Health 100 will connect benefit managers, pharmacies, healthcare providers, and digital health systems into a single platform, regardless of the companies supplying them. And there's more details coming, but what we know so far is that Health 100 will tap built-in AI and generative AI to act as an always-on personal healthcare partner. 01:00 — It will deliver care options faster, be operated on mobile, and interact visually and through voice interactions. Patient data will be protected through Google Cloud security and compliance infrastructure. Now, this is just the latest in a series of partnerships through which Google Cloud is enabling companies to innovate in the healthcare space. 01:24 — Google Cloud is really standing out as a leader now, I think, in this area, focusing on agentic AI in the healthcare space. Now, while agents have been making significant strides in various business sectors and industries, it's really fascinating for me to see the momentum shifting into healthcare. 02:00 — Now we're talking about agentic workflows for patients driven by their own data. This progress is only possible with stringent governance and compliance, and as Google Cloud describes its infrastructure security as “secure by default,” companies are certainly supporting this new era of healthcare from solid foundations. Visit Cloud Wars for more.

In this Unfiltered episode of Fixing Healthcare, Dr. Robert Pearl and Jeremy Corr sit down with cardiologist and mindfulness expert Dr. Jonathan Fisher for a wide-ranging conversation about leadership, strategy and the future of physician influence in American medicine. The discussion begins with a challenge to a popular point of view: that empathy, transparency and trust make for an effective leader in medicine. While those qualities matter, Dr. Pearl argues that healthcare also requires strategic thinking, operational discipline and the ability to align people around a common direction. In medicine, says Dr. Fisher, many physicians are taught how to care for patients but not how to lead organizations. From there, the conversation expands into the deeper reasons doctors so often remain subordinate to administrators, why burnout makes strategy harder to execute and why the economics of healthcare continue to reward treatment more than prevention. Some of the key ideas discussed: Empathy is necessary, but not sufficient. Healthcare often treats empathy and trust as the highest forms of leadership. Pearl argues that great leaders also need strategic thinking, financial understanding and operational skill. Doctors are rarely trained to lead. Fisher and Pearl discuss how physicians are taught to avoid mistakes and follow established pathways, not necessarily to take strategic risks. Burnout undermines strategy. A burned-out workforce may struggle to understand, trust or implement leadership goals. Fisher notes that wellness programs can help individuals cope, but they cannot substitute for fixing the systemic forces driving exhaustion. Primary care remains undervalued. Pearl argues that fee-for-service medicine fails to reward prevention. Until payment models shift toward capitation and long-term disease control, primary care will continue to be under-supported despite its central importance. Strategy without implementation goes nowhere. The group explores the difference between setting a vision and making it real. Pearl argues that healthcare too often suffers from one or the other: plans with no execution or action without coherent strategy. Physicians need broader leadership development. To reclaim influence over the future of medicine, doctors will need more than clinical expertise. They will need training in finance, organizational behavior, incentives and the mechanics of large-scale change. The future of medicine will be collaborative. As generative AI takes on more algorithmic tasks, doctors who succeed will not be the ones who resist change but those who learn to combine clinical judgment, human connection and technological support. Pressure changes performance. Using examples from the Winter Olympics, Fisher explains how elite performers can “freeze” when stress overrides instinct. The same phenomenon can happen in medicine when clinicians are forced into high-stakes moments without the right preparation or support. Machines don't freeze. That observation leads to one of the episode's most provocative questions: if AI and robotics continue to improve, will certain technical tasks eventually be performed more reliably by machines than by humans under pressure? Competition should lead to unity, not division. In the closing segment, the discussion broadens from sports to society with a question from Jeremy Corr, offering the patient's point of view. Pearl argues that high-level competition should ultimately strengthen collective purpose, whether in athletics, healthcare or public life. For more unfiltered conversation, listen to the full episode and explore these related resources: ‘Just One Heart' (Jonathan Fisher's newest book) ‘ChatGPT, MD' (Robert Pearl's newest book) Monthly Musings on American Healthcare (Robert Pearl's newsletter) * * * Fixing Healthcare is a co-production of Dr. Robert Pearl and Jeremy Corr. Subscribe to the show via Apple Podcasts or wherever you find podcasts. Join the conversation or suggest a guest by following the show on Twitter and LinkedIn. The post FHC #208: Why empathy alone won’t fix healthcare leadership appeared first on Fixing Healthcare.

Join host Mike Sacopulos for a compelling conversation with Michael S. Hein, MD, MS, MHCM, PCC, senior vice president and executive coach, MEDI Leadership, about his new book, Shifting Towards Unorthodoxy. Drawing on nearly four decades in healthcare — from competitive swimming coach to general internist, CMO, CEO, and now executive leadership coach — Hein tackles a question that haunted him throughout his career: Why is healthcare leadership so difficult? In this episode, he introduces the crucial distinction between complicated and complex systems, explores how industrial-age mindsets contribute to burnout and suffering, and shares practical insights from coaching hundreds of healthcare leaders across the country. - How mental models and beliefs shape thinking, which determines actions and results - The difference between being a "hero leader" versus a "gardener leader" - Why shifting mindsets is uncomfortable — and connects to our deepest beliefs about reality - What healthcare executives and competitive athletes have in common Shifting Towards Unorthodoxy by Michael S. Hein, MD, — an invitation to think differently about healthcare leadership and an introduction to navigating complexity in organizational life. Learn more about the American Association for Physician Leadership at www.physicianleaders.org.

Send us a MessageIn this episode of Culture Change RX, Sue Tetzlaff, cofounder of Capstone Leadership Solutions, discusses how healthcare leaders can transform their leadership approach to reduce their stress, frustration, and dissatisfaction, improve their results, and even feel re-energized for this meaningful work. She emphasizes that there is a disconnect between leadership effort and results which is the likely source of leadership turnover and burnout. Sue introduces two solutions: 1) the “leadership bundle” (a new way of working for leaders); and 2) a focus on fewer, high-priority goals (a new way of focusing a leader's work). Understanding the root cause of leadership turnover and burnoutDissatisfaction and stress comes from a disconnect between effort and resultsThere is a better way for leaders to work more effectively with less stress and more satisfactionNarrowing the focus can achieve greater impactFor leaders to learn a better way to work — with more focus, less stress, and stronger results, register for the upcoming virtual Capstone Leadership Summit starting on April 7th. Details are available here. Or email info@capstoneleadership.net to inquire. A past podcast episode, 4 Hidden Upsides to Challenging Goals, was mentioned in this episode.We're stepping forward in a bigger way—growing our team of rural healthcare experts, growing our capabilities by adding a strategic planning division … all of this so we can expand our ability to help even more rural hospitals and other small healthcare organizations in 2026. … We'd love to explore how we can support your organization in being the provider- and employer-of-choice so you can keep care local and margins strong! Learn more at CaptoneLeadership.net Learn more and register for the 2026 Healthcare Executive Forum - We look forward to seeing you on June 17-18 in Madison, Wisconsin!Hi! I'm Sue Tetzlaff. I'm a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.For decades, I've worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I've learned is this: culture is not a soft thing. It's the hardest thing, and it determines everything.When you're ready to take your culture to the next level, here are three ways I can help you:1. Listen to the Culture Change RX PodcastEvery week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy. 2. Subscribe to our Email NewsletterGet practical tips, frameworks, and leadership tools delivered right to your inbox—plus exclusive content you won't find on the podcast.

In this episode of Elevate Care, AMN Healthcare leaders JB Tanner and Taryn Coates to explore how Recruitment Process Outsourcing (RPO) offers a strategic, scalable solution for health systems navigating new builds and expansions. JB and Taryn break down a recent major project with a Southwest health system. The organization was planning a $200 million tower edition, requiring over 400 hires in just eight months. By leveraging a dedicated RPO team, they successfully recruited highly specialized pediatric roles while maintaining strict regulatory compliance. The results speak for themselves: 95% of critical roles filled ahead of deadlines, time-to-fill dropped from 78 to 47 days, and the health system saw $2.3 million in labor savings. Tune in to learn how an RPO partnership can seamlessly integrate with your internal talent acquisition team to drive efficiency, secure top talent, and keep your next expansion project on track and under budget. About the Guests JB Tanner is the Vice President of RPO at AMN Healthcare. With extensive experience in talent acquisition strategy, JB specializes in helping healthcare organizations build scalable recruitment processes that drive long-term success.LinkedIn/JBTanner Taryn Coates serves as the Vice President of Business Development at AMN Healthcare. She leads recruitment teams through complex hospital expansions, ensuring alignment with strategic timelines and organizational goals to deliver high-quality patient care.LinkedIn/TarynCoates. Sponsors: We're proudly sponsored by AMN Healthcare, the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare. Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources!Discover how WorkWise is redefining workforce management for healthcare. Visit workwise.amnhealthcare.com to learn more.About The Show: Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here. Connect with Our Hosts:Kerry on LinkedInNishan on LinkedInLiz on LinkedIn Find Us On:WebsiteYouTubeSpotifyAppleInstagramLinkedInXFacebook Powered by AMN Healthcare Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Anyone can hold a title. The leaders people actually follow — the ones people go to the wall for — earn something that no org chart can give them. In this second and final part of Jamie conversation with Matt Whitehead, Chief Ancillary Officer at Your Health, the discussion moves from the mechanics of leadership into its soul. What does it actually take to make someone trust you? How do you build other leaders without fearing they'll surpass you? And when the blame starts flying, what does a healthy culture do instead? In this episode: The hospice house story — what it means when your leader takes off their dress shirt and slings furniture alongside you in the South Carolina heat Why you should never want to be the smartest person in the room — and what it signals when a leader does How Matt builds future leaders by putting them in every room, every meeting, and every hard conversation — before they need to be there The critical difference between blame (which looks backward) and accountability (which looks forward) What Matt wants people to say about him when it's all over — and why treating the janitor the same as the CEO isn't cliché, it's the whole thing This is the episode for leaders who are willing to ask themselves the harder question: not "am I good at this?" — but "who am I becoming?" www.YourHealth.Org

America spends nearly double what the fourth-ranked country spends on healthcare per capita — and still ranks among the worst in outcomes. So what exactly are we paying for? In this episode of the Experiencing Healthcare Podcast, Jamie Preston and Your Health CEO Matt Staub examine what happens when healthcare gets treated like gasoline: something people expect to be available, can't easily compare on quality, and ultimately choose based on price or convenience. When brand and price stop mattering, the only differentiator left is how patients are made to feel — and whether they trust the person across from them enough to actually change. What you'll hear in this episode: Why Matt ranks service above outcomes and access — and the patient story that changed how he thinks about both The "Chick-fil-A problem": how your healthcare experience is now being compared to your best service experience anywhere, not just the clinic down the street What provider burnout really looks like when a clinician closes their notes at 11pm wondering if their patient listened How insurance billing creates distrust that bleeds directly into the patient-provider relationship — and what healthcare organizations can do about it Why the most caring thing a doctor can do sometimes feels like the worst customer service in the room If you've ever felt like a number in a waiting room — or if you've ever been the one trying to help someone who wouldn't listen — this conversation will stay with you. Press play.

Most organizations take their best performer, hand them a title, and call it a promotion. What they don't tell that person is that everything that made them great at their job is now working against them. In this first installment of a two-part conversation, Jamie sits down with Matt Whitehead — Chief Ancillary Officer at Your Health — to explore one of the most overlooked transitions in healthcare leadership: the shift from being an exceptional doer to becoming a leader others will actually follow. In this episode: Why the moment Matt stepped into his first nursing home administrator role cracked the foundation of everything he thought he knew about leadership The dangerous myth that new leaders walk in as "instant experts" — and how that belief causes their teams to start managing them Why the dopamine hit of checking things off a to-do list disappears in leadership, and what you have to build to replace it How to delegate without losing your mind — and why being crystal clear on outcomes matters more than anything else Why conflict is never a problem to be eliminated — it's information to be used This episode is for every high-performer who has stepped into a leadership role and felt the ground shift beneath them. You're not alone — and it's not a flaw. It's the beginning. www.YourHealth.Org

Lillian Emlet, MD, MS, CHSE, CPC, ELI-MP, an academic physician and founder of Transforming Healthcare Coaching, makes her Faculty Factory Podcast debut this week. Reframing the typical narrative around leadership coaching in healthcare means ensuring coaching is available to those beyond the C-suite. Dr. Emlet joins us to share hard truths about changing that narrative so we can stop the repeating stories of quiet quitting and burnout that plague so many people as they juggle the demands of being in the thick of their careers. At the University of Pittsburgh School of Medicine, Dr. Emlet serves as Professor of Critical Care Medicine. She is also the Associate Program Director of the Internal Medicine–Critical Care Medicine fellowship at the University of Pittsburgh Medical Center. More Show Notes and Resources Learn about Transforming Healthcare Coaching: https://transforminghealthcarecoaching.com/ Tune into the Transforming Healthcare Coaching Podcast: https://transforminghealthcarecoaching.com/podcast/  An important book mentioned in today's chat: Radical Candor: Fully Revised & Updated Edition: Be a Kick-A** Boss Without Losing Your Humanity

Send a textHow should healthcare leaders approach AI without getting swept up in the hype?In our recent episode of CareTalk, "Is AI Coming for Healthcare Jobs?", hosts David E. Williams and John Driscoll break down why healthcare leaders need to stop avoiding the AI conversation and start engaging with it seriously.Listen to the full episode here

In this episode of Plugged into Public Health, host Lauren Lavin sits down with University of Iowa MHA alum Jim Skogsbergh to reflect on a 43 year career in healthcare leadership. Jim recently retired after more than two decades as a hospital CEO and shares what he learned about leadership, mentorship, and building strong teams in healthcare organizations. Jim discusses his early career path after graduating from the University of Iowa, including how his administrative residency helped launch opportunities that shaped the rest of his career. He also reflects on the importance of mentorship, explaining how senior leaders opened doors for him early on and how he now gives back through executive coaching and advising younger professionals. The conversation explores what makes a strong healthcare leader, how to build effective leadership teams, and why communication, humility, and resilience often matter as much as technical expertise. Jim also shares his perspective on leading through major healthcare changes, including mergers and the COVID-19 pandemic. For students and early career professionals, Jim offers practical advice about choosing fellowships, finding mentors, gaining real world experience during training, and positioning yourself for long term success in healthcare administration. This episode highlights the lasting value of mentorship, the importance of doing the work and showing up every day, and the impact thoughtful leadership can have on patients, healthcare teams, and communities. A transcript of this episode is available at https://www.public-health.uiowa.edu/news-items/plugged-in-to-public-health-learning-from-43-years-in-health-care-leadership-with-jim-skogsbergh/ Have a question for our podcast crew or an idea for an episode? You can email them at CPH-GradAmbassador@uiowa.edu You can also support Plugged in to Public Health by sharing this episode and others with your friends, colleagues, and social networks. #publichealth #healthcare #healthcareadministration #mentorships #leadership #fellowships #advising #coaching #CEO #iowacity

Send a textBlock just laid off 4,000 people and CEO Jack Dorsey said AI made it possible. The AI jobs story is dominating the headlines in fintech and tech, but what does it mean for healthcare, where hiring has been growing and we hear so much about clinician shortages.David Williams, President, Health Business Group, and John Driscoll, Chairman, UConn Health, discuss where AI is eliminating healthcare jobs, where it's creating new ones, and what leaders should be doing right now to navigate the uncertainty.

In this episode of the Elevate Care podcast, we sit down with Jackie Larson, Senior Vice President of Client Experience at AMN Healthcare, to explore how healthcare leaders can take greater control of their workforce strategies. Are you ready to move beyond traditional staffing models and embrace a future of true agility? Jackie breaks down the evolving "flavors" of float pools—from internal agencies to innovative gig-based models—empowering leaders to make choices that align with their unique needs. By deeply understanding the data behind contingency demand, organizations can move from reactive filling to proactive strategy. We discuss how optimizing these diverse resources allows you to save costs, support your core staff, and navigate any operational challenge. This conversation is an invitation to rethink how we deploy talent. Whether it is leveraging technology for seamless integration or building trust through transparency, the path to a resilient workforce is within reach.  About Jackie Larson Jackie Larson serves as the Senior Vice President of Client Experience at AMN Healthcare. With extensive experience in workforce optimization, she is dedicated to helping health systems build sustainable, flexible staffing strategies. Her expertise spans the full spectrum of labor management, from traditional float pools to cutting-edge gig economy solutions. Jackie is passionate about empowering organizations to understand their unique data, optimize their labor mix, and achieve financial and operational excellence through strategic innovation. Chapters 00:00 – Introduction 02:13 – The Spectrum of Labor Pools 05:34 – Innovation and the Gig Model 10:21 – Selecting the Right Strategy 13:34 – Understanding Demand 16:11 – The ROI of Optimization 23:06 – Technology and Integration 26:50 – Future Trends Sponsors: We're proudly sponsored by AMN Healthcare, the leader in healthcare staffing and workforce solutions. Explore their services at AMN Healthcare. Learn how AMN Healthcare's workforce flexibility technology helps health systems cut costs and improve efficiency. Click here to explore the case study and discover smarter ways to manage your resources!Discover how WorkWise is redefining workforce management for healthcare. Visit workwise.amnhealthcare.com to learn more.About The Show: Elevate Care delves into the latest trends, thinking, and best practices shaping the landscape of healthcare. From total talent management to solutions and strategies to expand the reach of care, we discuss methods to enable high quality, flexible workforce and care delivery. We will discuss the latest advancements in technology, the impact of emerging models and settings, physical and virtual, and address strategies to identify and obtain an optimal workforce mix. Tune in to gain valuable insights from thought leaders focused on improving healthcare quality, workforce well-being, and patient outcomes. Learn more about the show here. Connect with Our Hosts:Kerry on LinkedInNishan on LinkedInLiz on LinkedIn Find Us On:WebsiteYouTubeSpotifyAppleInstagramLinkedInXFacebook Powered by AMN Healthcare Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

What if the most expensive healthcare decisions aren't made in the boardroom — but in the exam room, when the wrong infection gets treated with the wrong antibiotic? In this episode of the Your Health University, Podcast, Jamie sits down with Madison Browning, a registered nurse in urology at Your Health, to talk about what proper urological care actually looks like, why it matters far beyond the individual patient, and how a strong, collaborative provider team is the difference between a patient thriving and a patient stuck in a revolving door of emergency room visits. What you'll hear in this episode: Why getting a UTI diagnosis right the first time has massive implications for patient health and system costs The role nurse practitioners play in specialized urology care — and why their expertise is often underestimated How the team-based model at Your Health empowers every provider to collaborate and deliver better outcomes The direct connection between outpatient urology care and reduced hospital stays, ER visits, and downstream Medicare and tax costs Madison's genuine gratitude for the team around her — and what it looks like when a healthcare culture actually works If you've ever wondered whether the healthcare system could do better — this episode is proof that it already is, one patient at a time. www.YourHealth.Org

In this episode, Amber K. Brooks, MD, MS, Founder of Onward and Upward, shares how her experience as a physician, researcher, and executive leader inspired her to launch a platform focused on helping healthcare leaders move from surviving to thriving. She discusses the importance of purpose, trust, authenticity, and human centered leadership in retaining talent and building strong cultures during challenging times.

In this Your Health University episode, Jamie sits down with Nurse Practitioner, Brooke Howard, President of Clinical Operations, to talk about Biote, wellness, and bioidentical hormone optimization—and why it has been life-changing for both of them. Brooke shares how a trusted colleague pushed her to look deeper when she was exhausted, gaining weight, and “holding it together by a thread.” Jamie opens up about anxiety, ADD medication, and how feeling hormonally balanced gave him the confidence to step into a new chapter. This conversation is for anyone who feels “off,” has been told their labs are “normal,” and wants to explore a more complete picture of wellness. www.YourHealth.Org

How to turn complexity into connection through clear communication.Communication in high-stakes moments isn't about saying more — it's about connecting better. For Jonathan Berek and Phil Polakoff, the most effective communicators don't rely on jargon or performance. They rely on empathy, listening, and stories that resonate.Both longtime Stanford Medicine leaders, Berek and Polakoff have spent their careers translating complex, emotional, and often urgent health issues for patients, colleagues, and the public. And they've learned that the message only lands when it's delivered at the right level, with the right intention. “Know your audience,” Berek says, describing the importance of “leveling” — communicating in language that meets people where they are, without talking down or over their heads.For both Berek and Polakoff, listening is the foundation. “The two most important skills in communication are empathy and listening,” Berek explains — not as soft skills, but as the core mechanics of trust. Polakoff agrees, pushing for directness and clarity: “I like a yes or a no. I don't like ambivalence or ambiguity.” And when it comes to being memorable, he's relentless about simplicity: “Think bold, start small.”In this episode of Think Fast, Talk Smart, Berek and Polakoff join host Matt Abrahams to examine what great communicators actually do: prepare deeply, speak concisely, listen with intention, and use storytelling to bring others along. Because as Berek puts it, “People feel the emotion when they see a story,” and emotion — paired with clarity — is what turns information into impact.Episode Reference Links:Phil PolakoffJonathan BerekConnect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:49) - Raising Awareness For Women's Cancer (03:46) - Redefining Health Beyond Disease (05:08) - Why Storytelling is Essential (07:08) - What Makes a Story Memorable (08:45) - Advice for Better Communication (09:46) - Making Complex Ideas Accessible (10:34) - Speaking at Your Audience's Level (11:57) - Listening & Empathy (12:39) - Improving Communication with Improv (14:08) - Communication for Collective Change (16:47) - Mentorship & The Big Picture (17:58) - The Final Three Questions (21:48) - Conclusion  ********Thank you to our sponsors.  These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.This episode is brought to you by Babbel. Think Fast Talk Smart listeners can get started on your language learning journey today- visit Babbel.com/Thinkfast and get up to 55% off your Babbel subscription.Join our Think Fast Talk Smart Learning Community and become the communicator you want to be. 

What if leadership in physical therapy wasn't about titles — but about how you show up? In this episode, three powerhouse PTs share how they stepped up in their careers — not by chasing roles, but by owning their value, raising their hand, and realizing that leadership is a behavior, not a job description. Whether you're a new grad, a PTA, or a 10-year vet, this one hits home.Featuring: Todd Norwood, PT, DPT, Lindsey Umlauf, PT, DPT and Kelly Louise Wooldridge, PT, MPTHosted by Jimmy McKay⏱️ CHAPTERS:00:00 - Intro02:15 - Why PTs struggle to see themselves as leaders08:42 - The dangers of saying “I'm just a…”14:05 - How leadership shows up in patient care19:45 - Clinic roles vs leadership behaviors26:02 - Raising your hand before you're "ready"32:30 - Parting Shots: You belong at the table36:00 - CSM Session Info + Valentine's Day PSA36:55 - Outro + Where to go next???? GUEST + RESOURCE LINKS:???? CSM Session: “Leading with Care: Developing PTs in Healthcare Leadership”???? Sat, Feb 14th, 8:00 AM???? Anaheim, CA