Podcasts about patient access

2025 was the year AI agents moved from buzzword to real operational partners across the revenue cycle. In this episode, we look back at how eligibility, prior auth, document capture, and AR optimization all shifted toward faster, more predictable, and more proactive workflows.

AI may automate the “what” of scheduling, but the “why” still belongs to humans. In this episode of All Access Pass, host Elizabeth Woodcock sits down with Aramis Cherrington, Vice President of Patient Access at RWJBarnabas Health to explore how artificial intelligence is reshaping the work of access centers, shifting them from reactive call hubs to predictive, omni-channel orchestrators of the patient journey.They discuss why AI will likely handle most routine transactions while elevating human schedulers into empathetic care navigators, what it means to design access around the patient rather than the process, and how traditional metrics like abandonment rate and average speed of answer fall short of capturing true accessibility.In this episode, we cover AI's impact on scheduler roles, the rise of omnichannel digital front doors, new outcome- and experience-based access metrics, and why investing equally in people and platforms is essential to delivering frictionless, timely, connected care.

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com Clean, connected data is becoming the foundation for real progress in patient access, affordability, and care delivery. In this episode, Lynne Nowak, Chief Data and Analytics Officer at Surescripts, shares how her team is using data, automation, and emerging technologies to remove friction across the healthcare system. She explains how greater interoperability improves information flow among providers, payers, pharmacies, and patients, especially benefiting underserved populations. Lynne details how her organization evaluates AI by focusing on its real-world impact, utilizing it for high-value tasks such as reviewing complex medical records for prior authorizations and digitizing benefit verification. She also highlights new insights such as “first-fill abandonment” and previews upcoming work in adherence analytics, price transparency, and direct-to-patient capabilities. Tune in and discover how smarter data, automation, and real-time insights are transforming access, adherence, and the patient experience across the care continuum. Resources Connect with and follow Lynne Nowak on LinkedIn. Follow Superscripts on LinkedIn and visit their website!

Raymond Nistor-Gallo, Kurt Zatloukal, Karin Schwenoha. Regulatory Fragmentation in Europe and Its Risks for Patient Access and Safety: Subcontracting Work Flow Steps of In-House Diagnostic Procedures. Clinical Chemistry, Volume 71, Issue 12, December 2025, Pages 1202–1211. https://doi.org/10.1093/clinchem/hvaf123

In this episode of American Potential, host David From talks with Ohio Representative Jennifer Gross, a retired Air Force combat lieutenant colonel and longtime nurse practitioner, about her push to modernize Ohio's outdated healthcare rules. Rep. Gross explains how Ohio's Standard Care Arrangement requirement blocks highly trained nurse practitioners from providing care they're fully certified to deliver—especially harming patients in rural and underserved communities. She walks through why removing this mandate would: Expand access to doctors and nurse practitioners across Ohio Reduce wait times and improve patient choice Lower costs for patients and Medicaid Follow the lead of 27 states and 3 territories that have already done it She also shares how Ohio suspended the rule during COVID with no increase in patient harm, proving the system works without the red tape. Rep. Gross urges Ohioans to contact their legislators and support HB 508, the Better Access to Healthcare Act. A powerful conversation about healthcare freedom, patient choice, and letting professionals practice to the full extent of their training.

In this episode, Dr. Joseph Cacchione, Chief Executive Officer of Jefferson Health, and Alex Pinto, Principal at ECG Management Consultants, discuss how health systems can enhance patient access through standardized scheduling, technology integration, and strong physician engagement while navigating cultural and generational shifts in healthcare delivery.

Remission is no longer an abstract idea for people living with AiArthritis diseases. Thanks to earlier diagnosis, better treatment options, and growing global awareness, more patients are reaching remission and staying there. In this episode of AiArthritis Voices 360, Health Education Manager Leila P. L. Valete sits down with Neil Betteridge of the Global Remission Coalition to explore what remission truly means and why it is becoming a realistic goal for many. Together they unpack how remission differs from basic disease control and why that distinction is so important for daily life. They also talk through the emotional and practical impact of reaching remission, the role of early action, and the barriers that still prevent many patients from accessing timely care. The conversation highlights what sustainable remission looks like in the real world and how better education, support, and policy attention can help more people get there. Whether you are newly diagnosed or years into your patient journey, this episode offers a grounded and hopeful look at the road to remission and the steps that can make a life-changing difference.   Episode Highlights: What remission really means and how it differs from basic disease control Why remission improves quality of life, mental health, and daily function Key factors that help patients reach remission including early diagnosis and timely treatment Common barriers patients face like limited access to specialists, treatment delays, and lack of information What it takes to sustain remission through monitoring, adherence, and patient support   Links & Resources Global Remissions resources: www.globalremission.org AiArthritis remission information: https://www.aiarthritis.org/remission Have questions about this episode or topics you want to hear us bring to the table? Email us at podcast@aiarthritis.org  Donate to Support the Show: www.aiarthritis.org/donate   Follow AiArthritis on all social media platforms @IFAiArthritis Sign up for our Monthly AiArthritis Voices 360 Talk Show newsletter! HERE   Connect with our Co Hosts: Leila is the Health Education Manager at the International Foundation for AiArthritis. She is a person living with Lupus and Sjögren's disease. She is passionate about inclusion and diversity in health education and meeting individuals where they are at in order to learn in a way that resonates with them.  Connect with Leila: Tiktok: @Lupuslifestyle.lei   Neil Betteridge developed juvenile arthritis at age three, an experience that shaped his lifelong commitment to advocating for people with chronic diseases. He has led major patient organizations in the UK and globally, including serving as CEO of Arthritis Care and now as Senior Director of the Global Alliance for Patient Access, where he also chairs the Global Remission Coalition. With decades of experience in public affairs and patient engagement, Neil has advised health ministers, worked with the Royal College of Physicians, and held key leadership roles in international networks such as the Global Alliance for Musculoskeletal Health and EULAR. His work continues to advance policy, access, and better outcomes for people living with chronic inflammatory conditions. Connect with Neil: Website: www.globalremission.org X/Twitter: https://x.com/Neil_Betteridge

About Lynne Nowak:Lynne Nowak, MD, is a seasoned physician executive and Chief Data and Analytics Officer with deep expertise at the intersection of clinical care, data, and technology. With 15 years of frontline experience as a board-certified internist and a decade leading large-scale data, interoperability, and clinical strategy initiatives, she has built a career transforming how information improves healthcare quality, access, and cost. She has overseen major enterprise investments, driven compliance with national interoperability standards, led advanced analytics and product development teams, and guided provider-focused digital solutions across complex organizations. Known for her high-energy, collaborative leadership style, she is committed to fixing a fragmented healthcare system while empowering patients, providers, and payers through smarter, connected data.Things You'll Learn:Interoperability between providers, payers, pharmacies, and patients is becoming a powerful driver of access and outcomes. When information flows cleanly, underserved communities benefit the most.AI is only valuable when applied to problems that require deeper analysis, not simple workflows. The real gains come from using AI to handle complex record reviews while leaving simpler tasks to traditional automation.First-fill abandonment affects 20–30% of prescriptions, and most systems fail to notice because no claim is generated. Having visibility into these “silent failures” allows clinicians and plans to intervene earlier.Electronic benefit verification replaces days of manual phone calls with instant eligibility checks for patient assistance programs. This significantly reduces friction for patients attempting to initiate therapy.Automating prior authorizations can cut decision times from days to under 30 seconds. That speed directly affects access, adherence, and overall patient health.Resources:Connect with and follow Lynne Nowak on LinkedIn.Follow Superscripts on LinkedIn and visit their website.

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com Trust is the foundation of data-driven healthcare transformation. In this episode, Ryan Weber, Solutions Consultant at TransUnion, discusses how data innovation is being leveraged to enhance patient access, minimize friction, and ensure equitable care for underserved populations. He explains how TransUnion's non-credit data, including contact, property, and behavioral information, helps healthcare organizations clean, verify, and enrich patient information to enhance outreach and engagement. Ryan shares how AI and automation streamline onboarding, reduce manual entry, and strengthen care continuity. He also highlights the company's focus on inclusive data strategies, regulatory compliance, and ethical data use to maintain trust while improving both financial outcomes and patient satisfaction. Tune in and learn how data intelligence and trust are shaping the next generation of patient-centered healthcare experiences! Resources Connect with and follow Ryan Weber on LinkedIn. Follow TransUnion on LinkedIn and visit their website! Email Ryan directly here.

In the latest episode of the Transforming Primary Care podcast, Keith Kendall, pharmacist and Senior Pharmacy Integration lead for NHS England - North East and Yorkshire, is joined by a panel of pharmacists, GPs and an advanced nurse practitioner to discuss the recent expansion of services delivered in community pharmacy. This includes the continuation of Pharmacy First which enables community pharmacies to complete episodes of care for 7 common conditions, the NHS contraception service which now includes emergency hormonal contraception and other innovative work underway to support the aims of the 10-year plan for health. For more information on NHS Pharmacy services visit: https://www.england.nhs.uk/primary-care/pharmacy/pharmacy-services/ A full transcript of this episode is available on our website - https://www.england.nhs.uk/long-read/transforming-primary-care-podcast-s4-e4-how-does-expanding-nhs-community-pharmacy-services-improve-patient-access/ Please get in touch if you have any questions regarding this episode - england.ney.pctransformation@nhs.net

About Ryan Weber:Ryan Weber is a solutions consultant for TruLookup at TransUnion, where he helps healthcare organizations harness the power of data intelligence to enhance patient access, engagement, and trust. With over eight years of experience at TransUnion's Specialized Risk Group, Ryan collaborates with clients to integrate non-credit data assets, AI-driven analytics, and automated solutions that streamline the patient journey and enhance financial performance. His expertise lies in connecting complex data systems to real-world healthcare challenges, ensuring that providers can efficiently reach patients, reduce administrative friction, and support equitable care for underserved populations.Before joining TransUnion, Ryan served as managing partner at Next Level Sailing Chicago, a high-performance sailing experience focused on team building and leadership through competition. He also held account executive roles in technology and trading, developing a strong foundation in business development and client relations. A graduate of Fort Lewis College with a degree in business and marketing, Ryan combines technical insight with a passion for innovation and customer success.Things You'll Learn:TransUnion utilizes non-credit data sources, including phone and property information, to assist healthcare organizations in updating and verifying patient contact details for enhanced engagement.Their data-driven solutions support the entire patient journey, improving scheduling, verification, and financial accessibility to reduce barriers to care.AI and automation play a key role in streamlining patient onboarding, minimizing manual data entry, and enhancing the overall care experience.The company focuses on inclusive data strategies that ensure historically underserved populations are represented and supported in healthcare innovation.Trust and compliance remain central, with strict adherence to HIPAA, FCRA, and ethical data use ensuring patient privacy and transparency.Resources:Connect with and follow Ryan Weber on LinkedIn.Follow TransUnion on LinkedIn and visit their website. Email Ryan directly here. 

In this episode, Vishwanath Singh breaks down how Infinx is modernizing quality assurance across both RCM and Patient Access through structured governance, risk-based sampling, and emerging AI copilots that strengthen accuracy and reduce variability. He explains how documentation, SOP creation, and auditing are being transformed into real-time, intelligence-driven processes that protect revenue and accelerate performance.

In this episode, Eric Grone and Jonathan Aguiar walk through how a flexible patient access platform blends AI, automation, and human expertise to handle eligibility, prior authorizations, and patient estimates at scale. They break down how health systems can configure hybrid models by payer and modality, reduce denials, and unlock analytics that finally make payer friction visible and fixable.

We sit down with Andrew Verbinnen, founder of HairDAO, who's revolutionizing how we approach hair loss research and treatment. After experiencing hair loss himself at nineteen, Andrew discovered that androgenetic alopecia - affecting 95% of hair loss cases - receives almost no funding because it's classified as cosmetic rather than a disease. By creating a patient-led biotech organization combining a thriving online community with an in-house high-throughput lab, HairDAO has driven research costs down from $250,000 per study to just $6,000 while accelerating results from two years to one month. Andrew shares how they've developed proprietary treatments available through their telehealth platform Anagen, built a unique human hair follicle organ culture model that's providing unprecedented data on fully intact human tissue, and created a token-based governance system where patients vote on which research to fund. We explore the blurring lines between pharmaceuticals and consumer products, the power of patient empowerment in driving innovation, and why Andrew believes the hair follicle data they're generating could unlock treatments for conditions far beyond hair loss.Grow Everything brings the bioeconomy to life. Hosts Karl Schmieder and Erum Azeez Khan share stories and interview the leaders and influencers changing the world by growing everything. Biology is the oldest technology. And it can be engineered. What are we growing?Learn more at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠www.messaginglab.com/groweverything⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ Chapters:(00:00:00) - Andrew's Personal Hair Loss Journey and Introduction to HairDAO(00:01:48) - What is a DAO? Redefining Decentralized Organizations(00:03:53) - Why Hair Loss Gets Almost No Research Funding(00:06:41) - Understanding Androgenetic Alopecia: The Science Behind Hair Loss(00:09:43) - How HairDAO Cut Research Costs from $250K to $6K(00:12:47) - The Human Hair Follicle Organ Culture Model: A Breakthrough Innovation(00:16:47) - Token Governance: How the Community Votes on Research(00:21:48) - Anonymous Discord Researchers Outperforming Traditional Dermatologists(00:28:43) - Patient Empowerment: Balancing Short-Term Gains with Long-Term Efficacy(00:33:25) - Quickfire Round and Launching Topical Dutasteride(00:37:56) - The Blurred Line Between Pharmaceuticals and Consumer Products(00:42:15) - Building a Telehealth Platform: From Research to Patient Access(00:46:32) - Why Traditional Pharma Won't Touch Hair Loss(00:51:08) - The Future of Decentralized Science and Patient-Led Research(00:55:43) - Beyond Hair Loss: Applications for Other Underfunded ConditionsLinks and Resources:AGEN.xyzHairDAO discord community channelFuture is Fungi AwardsTedXVitaDAOMolecule DAOAthenaDAO26. Breaking Bad Hair Habits with Biology: Suveen Sahib's K18 Rescues Your Strands⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Topics Covered: biomaterials, wood, lumber, bacterial cellulose, industrial biomanufacturing, biotech, businessHave a question or comment? Message us here:Text or Call (804) 505-5553 ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠  / ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Twitter⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ / ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠LinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ / ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Youtube⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ / ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Grow Everything⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Email: groweverything@messaginglab.com

Can AI truly transform how patients access healthcare? In this episode, Ben is joined by Dr Hannan Chaudery, Chief Technology Officer of GP Triage, to explore how autonomous AI is reshaping patient care across the NHS. Hannan explains how GP Triage's innovative system prioritises appointments based on clinical urgency, easing the pressure on receptionists and clinicians while improving patient outcomes. With the NHS now requiring online consultations, GP Triage's AI powered triage is leading the way in managing surging demand efficiently and effectively, and adapting seamlessly to the needs of each individual practice. Introduction (00:08)  Autonomous AI triage (00:18)  Are requirements increasing demand? (01:08)  More about Dr Hannan Chaudery.. (02:02)  More about GP Triage Ltd.. (02:58)  The tools learning (05:42) The risks.. (06:35) Your tool doesn't make mistakes? (07:59) Giving patients the choice (08:53) Evolving your tool over time (12:29)  The accuracy of the tool (13:26)  Coverage in England and beyond.. (14:48) Implementing change.. (15:40)  How do you define success? (17:34)  Online vs telephone (20:22) How it all works and what it costs.. (22:00)  What's next? (24:31) Visit the GP Triage website here. For all enquiries about the Ockham podcast, please contact Ben Gowland here.

Dr. Jeanette Benigas, SLP, sits down with Oregon SLP Kara Hayden, MS/SLP, to unpack how clinicians organized, lobbied, and helped pass a state law requiring hourly pay, ending pay-per-visit in home health and hospice. They cover timelines, productivity pressure, joining an existing nurses' union, building a small core team, securing a sponsor, writing testimony, and answering the big question: “Won't agencies just pay less?” If you're ready to push for change in your state, pay models, Medicaid rules, or workplace policies, this episode gives you the blueprint and the courage to start.Brought to you by Verse Therapy, the business-in-a-box solution for SLPs who want to start, run, and grow private practice with confidence. Verse Therapy makes private practice a realistic option by providing an AI-integrated EHR, marketing support, cohort trainings, and a team that helps you build your brand and run your practice like a pro. Learn more at versetherapy.com.Stop paying to track ASHA-approved CEUs. Save your money and set up for a FREE CEU/PDH tracker with Speech Therapy PD. While you are there, get $10 off a professional subscription with the code FixSLP10!

In this episode, we explore how El Camino Health and The Innova Group built a data-driven ambulatory surgery strategy to strengthen physician alignment, expand patient access, and improve system margins. Using claims data, financial modeling, and targeted outreach, they share a replicable framework for identifying ASC opportunities and aligning strategic growth with operational and capital planning.

Most founders dream of raising millions. Few survive the 153 “no's” it takes to get there.Behind every biotech breakthrough lies exhaustion — late-night calls, failed rounds, and investors who walk away at the finish line.What separates the ones who make it isn't luck or timing — it's resilience built into process.In this episode, Jason Foster, CEO of Ori Biotech, shares how he transformed relentless rejection into a billion-dollar trajectory. From rebuilding cell-therapy manufacturing to leading global teams through economic storms, Jason reveals how founders can systematize grit, master storytelling, and survive when everything seems to fall apart.You'll learn how to navigate fundraising winters, why leadership begins with self-care, and how to build companies that endure long after the hype fades. If you've ever doubted your path as a builder, this conversation will remind you that resilience is not a trait — it's a practice.

In this episode, we sit down with Jayne Johnston, Vice President of Patient Access at Memorial Hermann and the 2025 Chair of the Women's Resource Power of the Purse event — a signature fundraiser supporting free financial education and career development programs for women and girls across Greater Houston. Jayne brings her passion for purpose-driven leadership, her belief in community impact, and her personal journey balancing career, service, and motherhood. She shares how the Power of the Purse event isn't just about luxury handbags — it's about empowering women to take control of their finances, futures, and lives. As we explore the intersection of calling, connection, and commitment. Jayne opens up about what drives her to lead, serve, and give back — and why authenticity, grit, and collaboration are at the heart of real change. We also discuss: • Her leadership philosophy and community work • What purpose means to her — and how to discover your own • The life-changing work of The Women's Resource • Why supporting women creates stronger families and stronger communities ✨ Mark your calendars! The 4th Annual Power of the Purse fundraiser happens on Wednesday, November 5, 2025, from 5:30–8:00 PM at The Revaire in Houston.

This is the latest episode of the free DDW narrated podcast, titled “Overcoming barriers to patient access”, which covers two articles written for DDW Volume 25 – Issue 1, Winter 2023/24. They are called: “Scaling up: The need for human cells to give better access to cell therapies" and "Decentralised identities: Blockchain based informed consent."  In the first article, DDW Editor Reece Armstrong speaks to Kathryn Golden, SVP Technical Operations and Manufacturing at bit.bio. They discuss novel technologies, and methods to manufacture human cells for therapies so more patients can access these treatments. In the second article, industry experts explain how blockchain can fundamentally enhance clinical trials.  

Accessing enteral nutrition (EN) through durable medical equipment (DME) providers often hinges on one critical factor: medical necessity. Yet payer requirements, documentation standards, and coverage rules can make the process complicated for both clinicians and patients.In this episode, host Christina Rollins sits down with Kim Iles and Brittany Buchholz to unpack how DME suppliers determine coverage, clarify what constitutes medical necessity, and explore how policies differ across Medicare, Medicaid, and commercial insurance.

This year marks the 10th anniversary of Frontiers Health. In another episode of our limited Frontiers Health series of the pharmaphorum podcast, we speak with founder, director, and global health advisor at D-Health Consulting, Roberta Sarno. Sarno is also director of the APAC Liver Disease Alliance, and consultant on digital health APAC policy at the American Telemedicine Association, as well as advisor to the Asia Pacific Medical Technology Association. Sarno discusses her favourite memory from Frontiers Health, as well as the importance of equity and accessibility for patients, and how that needs to be from day one. The conversation also touches upon the rural community experience, and explores global health innovation more widely, Sarno explaining why multistakeholder involvement is key. Explore this Frontiers Health conversation and others - and find out how to attend the conference - here.

Jon Friis, Founder and CEO of Miiskin, provides a telehealth platform to independent dermatologists and clinics, enabling them to serve a broader patient audience.  Using an asynchronous model, patients submit their images and medical history for the provider to review, and then receive a diagnosis and treatment plan within 24-48 hours.  This approach improves efficiency in handling routine care and prescription renewals, adds flexibility for patient convenience, and enables providers to allocate more time to address complex and high-value procedures.  Jon explains, "Miiskin's mission is to make high-quality dermatology care more accessible and convenient without compromising standards and care. We see ourselves as a differentiator in the market because we're enabling providers with a dermatology platform that they can use for their audience. They're not contracting with us as a provider. We enable the clinics and the providers with this technology platform. So we give the control back to the providers so they can meet the digital-first audience themselves and grow their business based on that." "With dermatology care, the skin is visible to the patient, and I strongly believe that the future will strive towards that. Every visit starts with the patient taking images and supporting patient information and patient history before they see any provider and consult with the provider. Therefore, it's essential that the cameras are of good quality, the images are of high quality, and the image capture process is. And that's where we've been evolving a lot of imaging technology to support that process for our platform and providers."  #Miiskin #DigitalDermatology #Dermatologist #Telehealth miiskin.com Listen to the podcast here

Jon Friis, Founder and CEO of Miiskin, provides a telehealth platform to independent dermatologists and clinics, enabling them to serve a broader patient audience.  Using an asynchronous model, patients submit their images and medical history for the provider to review, and then receive a diagnosis and treatment plan within 24-48 hours.  This approach improves efficiency in handling routine care and prescription renewals, adds flexibility for patient convenience, and enables providers to allocate more time to address complex and high-value procedures.  Jon explains, "Miiskin's mission is to make high-quality dermatology care more accessible and convenient without compromising standards and care. We see ourselves as a differentiator in the market because we're enabling providers with a dermatology platform that they can use for their audience. They're not contracting with us as a provider. We enable the clinics and the providers with this technology platform. So we give the control back to the providers so they can meet the digital-first audience themselves and grow their business based on that." "With dermatology care, the skin is visible to the patient, and I strongly believe that the future will strive towards that. Every visit starts with the patient taking images and supporting patient information and patient history before they see any provider and consult with the provider. Therefore, it's essential that the cameras are of good quality, the images are of high quality, and the image capture process is. And that's where we've been evolving a lot of imaging technology to support that process for our platform and providers."  #Miiskin #DigitalDermatology #Dermatologist #Telehealth miiskin.com Download the transcript here

Send us a textAmy Grace, 50, is an accomplished professional and devoted mother, known for her resilience, integrity, and empathetic nature. She earned her master's degree from Gwynedd Mercy University in 2022 and currently serves as an Assistant Vice President of Patient Access, where she applies her leadership skills to ensure patients receive the care and support they need. A single mother of two sons, she has balanced a demanding career with a deep commitment to her family. Her oldest son, Mark, will turn 30 in December, and her youngest, Grady, is 12.In August 2023, Amy's family faced a profound challenge when her son Mark, then serving as a police officer, was charged following a police-involved shooting. After a lengthy legal process, he was found guilty of voluntary manslaughter. Despite the emotional toll of this experience, Amy and her family have remained steadfast in their values and she is raising her children to be honest, compassionate, and willing to help others in need. She draws strength from her family, which includes her three sisters, and honors the memory of her late parents by living a life rooted in love and empathy.Find The Suffering PodcastThe Suffering Podcast InstagramKevin Donaldson InstagramTom Flynn InstagramApple PodcastSpotifyYouTubeThe Suffering Podcast FamilySherri AllsupSupport the showThe Suffering Podcast Instagram Kevin Donaldson Instagram TikTok YouTube

Collaboration is the engine of innovation in healthcare access, and nowhere is that spirit stronger than at the upcoming PAC Access Summit, a two-day event co-hosted by Emory Healthcare on October 13–14. In this episode of All Access Pass, host Chris Profeta sits down with three Emory leaders who will be presenting at the Summit: Kelsey Thomas, Director of Program Development in Patient Access; Nick Woodbury, Assistant Director of Capacity Management in Patient Access; and Josiah Thomasson, Senior Manager of Data Foundations & Engineering.Together, they offer a preview of their sessions and share how Emory is advancing access through program development, capacity management, and data innovation. From building frameworks that support frontline teams to leveraging system solutions and analytics for smarter decisions, this conversation highlights the interdisciplinary work driving access transformation.Whether you're preparing to attend the Summit or looking for fresh ideas to bring back to your own organization, you'll gain insights into how Emory Healthcare is helping to shape the future of patient access.

A small imaging center uncovered hidden waste in patient access when scheduling workflows didn't match their tech stack. By streamlining tools, cutting manual steps, and aligning technology with real staff processes, they saved FTE hours, improved throughput, and reduced bottlenecks that drive revenue loss in imaging centers across the U.S.

Closing the Visibility Gap in Patient Access Metrics Many hospitals lack real-time visibility into front-end revenue cycle metrics like prior auth status and registration accuracy. This episode explores how closing that visibility gap can reduce denials, improve staff performance, and drive better financial outcomes. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen

Managed Access Programs (or MAPs) enable mechanisms for patients with unmet medical needs to get access to new medications outside of the clinical trial setting and well before marketing authorisation and reimbursement in a patient's country. Also referred to as Expanded Access Programs and Early Access Programs, these programs are not limited to the US. In a new pharmaphorum podcast, web editor Nicole Raleigh speaks with Suzanne Aitken, SVP of managed access at Clinigen, discussing the role of managed access programmes in the current pharmaceutical landscape. Aitken explores the challenges around regulations, guidelines, and terminology, which vary considerably from country to country, making it difficult to navigate and understand what is available and what is not. You can also listen to episode 200a of the pharmaphorum podcast in the player below, download the episode to your computer, or find it - and subscribe to the rest of the series – on Apple Podcasts, Spotify, Overcast, Pocket Casts, Podbean, and pretty much wherever else you download your other podcasts from.

Welcome to episode 29 of the NAHAM Connections Podcast, highlighting the latest trends and insights shaping the world of Patient Access. In this episode, host Susan Milligan, CHAM, CRCR, is joined by Sean Buzzard, a certified QPR expert and behavioral health response specialist with Ensemble Health Partners, for a timely discussion on managing workplace violence in healthcare settings. Sean shares how de-escalation strategies — grounded in empathy and the QPR (Question, Persuade, Refer) method — can help Patient Access professionals stay safe, respond effectively and connect patients with the right support. They also explore real-world scenarios, subtle cues to watch for and the importance of teamwork, training and emotional awareness. Tune in for takeaways that can help create a safer, more compassionate environment for both staff and patients. || LINKS *Episode* https://www.naham.org/page/ConnectionsCultivatingCalmNovantHealthsJourneytoEmployeeWell-beingandPositivity https://www.naham.org/page/ConnectionsTamingToughEncountersHandlingHigh-ConflictPersonalities https://www.naham.org/page/ConnectionsNavigatingaToxicWorkEnvironmentinaPatientAccessRole https://www.naham.org/page/ConnectionsPodcastEpisode22 https://www.naham.org/page/ConnectionsPodcastEpisode25 *Social Media* https://www.naham.org/page/NAHAMConnections | https://www.facebook.com/NAHAMDC/ | https://x.com/MyNAHAM | https://www.instagram.com/nahamdc/ | https://www.linkedin.com/company/national-association-of-healthcare-access-management-naham-/ *NAHAM Website* https://www.naham.org/ | https://www.naham.org/page/NAHAMConnections

Many hospitals lack real-time visibility into front-end revenue cycle metrics like prior auth status and registration accuracy. This episode explores how closing that visibility gap can reduce denials, improve staff performance, and drive better financial outcomes.Brought to you by www.infinx.com

Aniq Rahman, Founder and CEO of Fabric, a technology company that uses an AI-powered platform to support health systems, health plans, and employers, to streamline patient care, scheduling appointments, and receiving virtual care. The system can triage patients, route them to appropriate care, and simplify the provider workflows to improve operational efficiency, drive better patient outcomes, and reduce provider burnout. Fabric is taking an integrated approach to healthcare technology rather than offering individual point solutions in order to create a seamless experience for patients and providers. Aniq explains, "We started Fabric about four years ago now in 2021 in the midst of the pandemic. And we're a technology company fundamentally. So, Fabric builds technology. We work primarily with health systems, but also with health plans and employers, to really help bring together the care journey of a patient. So that's everything from helping a patient find care, triage their symptoms, get virtual care, and also help with things like scheduling appointments and follow-ups. So we've built really an end-to-end platform today that has AI at its core and is able to sort of route patients more appropriately and then also help improve the workflows of providers and create efficiency on the clinical side as well." "Yes, so one of the things that has been sort of core to the Fabric vision is figuring out ways to actually improve patient experience, provider experience, and operational throughput without it compromising any of those three buckets. And so one of the things that we've been fortunate to have is a virtual care platform that we actually acquired. We bought a company called Zipnosis back in 2023, and Zipnosis had built a pretty robust set of clinical protocols to help streamline the virtual urgent care visits effectively. So, say a patient's coming in with something like a pink eye or a urinary tract infection, or even just a cold or flu, we have protocols that allow patients to go through and answer a series of questions in an adaptive interview. And based on the patient responses, we can figure out if that patient needs to be seen in person or may need to get referred out to the emergency department."  #FabricHealth #MedAI #AI #DigitalAssistant #DigitalHealth #TriageEvaluation fabrichealth.com Download the transcript here

Aniq Rahman, Founder and CEO of Fabric, a technology company that uses an AI-powered platform to support health systems, health plans, and employers, to streamline patient care, scheduling appointments, and receiving virtual care. The system can triage patients, route them to appropriate care, and simplify the provider workflows to improve operational efficiency, drive better patient outcomes, and reduce provider burnout. Fabric is taking an integrated approach to healthcare technology rather than offering individual point solutions in order to create a seamless experience for patients and providers. Aniq explains, "We started Fabric about four years ago now in 2021 in the midst of the pandemic. And we're a technology company fundamentally. So, Fabric builds technology. We work primarily with health systems, but also with health plans and employers, to really help bring together the care journey of a patient. So that's everything from helping a patient find care, triage their symptoms, get virtual care, and also help with things like scheduling appointments and follow-ups. So we've built really an end-to-end platform today that has AI at its core and is able to sort of route patients more appropriately and then also help improve the workflows of providers and create efficiency on the clinical side as well." "Yes, so one of the things that has been sort of core to the Fabric vision is figuring out ways to actually improve patient experience, provider experience, and operational throughput without it compromising any of those three buckets. And so one of the things that we've been fortunate to have is a virtual care platform that we actually acquired. We bought a company called Zipnosis back in 2023, and Zipnosis had built a pretty robust set of clinical protocols to help streamline the virtual urgent care visits effectively. So, say a patient's coming in with something like a pink eye or a urinary tract infection, or even just a cold or flu, we have protocols that allow patients to go through and answer a series of questions in an adaptive interview. And based on the patient responses, we can figure out if that patient needs to be seen in person or may need to get referred out to the emergency department."  #FabricHealth #MedAI #AI #DigitalAssistant #DigitalHealth #TriageEvaluation fabrichealth.com  Listen to the podcast here

There are many experimental drugs being tested for various conditions, but many of them never get to real patients due to obstacles like low rates of clinical trial participation. Dr. Casey Chapman explains a growing research method that brings the trials directly to patients and gives them the opportunity to access a wider range of medications. Learn More: https://radiohealthjournal.org/increasing-patient-access-to-experimental-drugs Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Dr. Elisabeth Potter shares her journey as a leading reconstructive microsurgeon, the challenges of staying in-network with insurers, and her mission to expand access to high-quality breast reconstruction. She also sounds the alarm on how current insurance structures threaten independent medical practices and patient care.

AI agents aren't magic, but they're not vaporware either. This fast episode breaks down how they're being used today to reduce manual touches and improve speed.

At the 2025 Patient Access Collaborative Symposium, Stephanie Schmidt, MS, Senior Director of Ambulatory Operations, and Adam Stone, MS, Director of Clinical Data & Analytics of Oregon Health & Science University led a high-impact workshop on building a culture of data fluency and accountability in access operations. As leaders in both operations and analytics, Stephanie and Adam shared real-world examples of how their teams are aligning key performance indicators (KPIs) with meaningful metrics, using dashboards to bring data to life, and building the infrastructure for consistent governance across departments. Their focus: turning insights into action—and making data not just visible, but transformative.In this episode, they reflect on the collective wisdom shared by access leaders nationwide—from the most common metrics (like fill rate and new patient lag) to the shared barriers (like attribution and cultural resistance). They also unpack the often-overlooked ROI of access initiatives, discuss how to improve organizational fluency, and share their aspirations for the future of access analytics. Whether you're launching a dashboard or leading enterprise-wide transformation, this conversation offers powerful takeaways to guide your next step.

Congressman Craig Murphy, a practicing physician and member of Congress from North Carolina, shares insights on current legislation and the state of healthcare in America. Congressman Murphy discusses the FBI's investigation into political conspiracies, the challenges facing Medicaid, and the importance of reforming the healthcare system to better serve those in need. He also addresses misinformation surrounding healthcare policies and the need for transparency and accountability in government. Next, former Deputy National Security Adviser Victoria Coates joins to discuss the recent NATO meeting with President Trump, the implications of sending Patriot missiles to Ukraine, and the potential for tougher sanctions on Russia. Victoria shares insights on how these developments could reshape international relations, particularly concerning China and the Middle East. Finally, former Trump lawyer and legal expert John Eastman delves into the decision by the FBI to open a grand conspiracy investigation focusing on alleged misconduct by Democrats over the past decade.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Benj Kamm and Jonathan Aguiar introduce a major new feature in the Infinx Patient Access Plus platform called Mission Control. This dashboard gives supervisors real-time visibility and actionable insights to drive performance, improve process flow, and optimize automation.

Matt Brown, VP of Telehealth at Advisory Services at CHG Healthcare, discusses the current state and future of telehealth, including the rapid adoption during the COVID-19 pandemic, the role of technology and AI in enhancing telehealth experiences, and how telehealth can help address physician and nurse burnout. Improved internet access, mobile device usage, and consumer preferences for convenience have driven the increasing telehealth usage for initial visits, follow-up appointments, and chronic care management.   Matt explains, "We are the nation's largest staffing agency. So, we're actually the founders of what's known as the locum tenens marketplace. CHG has been a pioneer in bringing physician services into remote and rural locations across the United States for the past four years. And over the last 10 years or so, we've continued to innovate on top of that physician-led experience and started to bring technology operations, as well as consulting services and telehealth, into the marketplace. So think of us as providing a broad array of staffing services, but also on top of that, technology and operations, and consulting that help the largest health systems in the country manage their physician workforce."   "It's been widely adopted since the pandemic. If you think about coming out of the pandemic, a lot of our health systems and hospitals were really forced to do a few things. One, they really had to upgrade a lot of their infrastructure and technology. So that meant that they were bringing broadband access into their hospitals. They started to think about how they could deliver care to their patients more remotely. And as they were doing a lot of these technology upgrades, they also started to address patients more like consumers. So I think that there was a big shift that started to take place in consumer services, starting to look like healthcare services."   "About that same time, you had a number of very large retail-focused, consumer-focused companies start to enter into the healthcare marketplace. So these are folks like Amazon, you have CVS and Walgreens, and now you've had a number of companies like Hims and Hers, and all of those are entering into the healthcare ecosystem through telehealth as a channel. So, as we've seen this increased infrastructure, this improvement in infrastructure, as well as consumerization of healthcare, continue to accelerate after the pandemic, and now we have more of this consumer-centric focus coming from a retail perspective."   #CHFGHealthcare #MedAI #DigitalHealth #PatientAccess #Telehealth #PhysicianBurnout #ClinicianBurnout CHGHealthcare.com Download the transcript here

Matt Brown, VP of Telehealth at Advisory Services at CHG Healthcare, discusses the current state and future of telehealth, including the rapid adoption during the COVID-19 pandemic, the role of technology and AI in enhancing telehealth experiences, and how telehealth can help address physician and nurse burnout. Improved internet access, mobile device usage, and consumer preferences for convenience have driven the increasing telehealth usage for initial visits, follow-up appointments, and chronic care management.   Matt explains, "We are the nation's largest staffing agency. So, we're actually the founders of what's known as the locum tenens marketplace. CHG has been a pioneer in bringing physician services into remote and rural locations across the United States for the past four years. And over the last 10 years or so, we've continued to innovate on top of that physician-led experience and started to bring technology operations, as well as consulting services and telehealth, into the marketplace. So think of us as providing a broad array of staffing services, but also on top of that, technology and operations, and consulting that help the largest health systems in the country manage their physician workforce."   "It's been widely adopted since the pandemic. If you think about coming out of the pandemic, a lot of our health systems and hospitals were really forced to do a few things. One, they really had to upgrade a lot of their infrastructure and technology. So that meant that they were bringing broadband access into their hospitals. They started to think about how they could deliver care to their patients more remotely. And as they were doing a lot of these technology upgrades, they also started to address patients more like consumers. So I think that there was a big shift that started to take place in consumer services, starting to look like healthcare services."   "About that same time, you had a number of very large retail-focused, consumer-focused companies start to enter into the healthcare marketplace. So these are folks like Amazon, you have CVS and Walgreens, and now you've had a number of companies like Hims and Hers, and all of those are entering into the healthcare ecosystem through telehealth as a channel. So, as we've seen this increased infrastructure, this improvement in infrastructure, as well as consumerization of healthcare, continue to accelerate after the pandemic, and now we have more of this consumer-centric focus coming from a retail perspective."   #CHFGHealthcare #MedAI #DigitalHealth #PatientAccess #Telehealth #PhysicianBurnout #ClinicianBurnout CHGHealthcare.com Listen to the podcast here

The U.S. healthcare system is strained by rising costs, uneven quality, and fragmented care navigation. Employers are bearing the brunt, spending more without always securing better care for their teams. According to the RAND Corporation, one effective strategy is to “change their network and benefit designs to encourage patients to use lower‑priced, higher‑value providers (where provider quality and convenience are comparable).” This strategy enables companies to save thousands of dollars per patient annually while enhancing the quality of care. As generative AI transforms industries, the question is no longer whether to adopt it, but how to do so ethically and effectively in healthcare.Can AI help people find the right doctor—not just any doctor—while saving employers money and simplifying decision-making?This episode of I Don't Care, hosted by Dr. Kevin Stevenson, features Dr. Daniel Stein, internal medicine physician and CEO of Embold Health. Together, they unpack how Embold's AI-powered platform is redefining care navigation through clinical logic, natural language processing, and massive datasets, guiding patients to high-performing providers matched to their needs and preferences.Key Highlights from the Conversation:AI That Guides, Not Replaces: Embold uses generative AI to replicate a physician's triage logic and connect patients with the most appropriate, clinically validated provider, without needing a medical degree to navigate the platform.Cost Savings Through Quality: Employers using Embold's navigation tools have seen care costs drop 3–5% annually by steering employees to top providers, without relying on pricing alone.Guardrails and Transparency: Backed by Microsoft's responsible AI standards, Embold's platform is bias-tested and built on a foundation of over 230 million medical records, ensuring recommendations prioritize outcomes and trust.Dr. Daniel Stein is a physician and healthcare executive with deep experience across clinical care, health policy, and corporate leadership. He is the founder and CEO of Embold Health, where he leads efforts to improve care quality through data-driven physician performance analytics. Previously, he served as Chief Medical Officer at Walmart Care Clinics and held policy roles with the U.S. Senate and CMS, bringing a unique blend of clinical insight and system-level strategy to healthcare reform.

Stay tuned to the end of the episode for a policy update on the bill containing Medicaid cuts that is making its way through Congress, and the recent MAHA Commission Report. If you were to ask any healthcare leader what the top challenges in our industry are, it's a fair bet that “improving patient access to care” would be on the list. There have been so many investments made in the industry to improve access—especially since the Covid-19 pandemic. With this level of investment, we should be moving the needle. But the data shows that access is not getting better, and in some cases, it's getting worse. This week, Advisory Board physician and medical group expert Mahaya Walker joins host Abby Burns to unpack why, and what medical groups can do about it. They break down Advisory Board research findings around how a narrow focus on improving appointment availability may actually be hurting efforts to improve access, and how medical groups can move the needle on access by putting clinicians closer to the center of their access strategies. Links: Provider availability: A new way to measure access for medical groups Top 3 opportunities to save provider time on administrative tasks Ambulatory access: How to make sustainable progress How to reduce in-basket overload by 34%, in 4 steps 4 ways to improve site-of-care transitions for sickle cell patients How VCU built an ‘inescapable' Adult Sickle Cell Medical Home to improve inpatient to outpatient transitions of care 4 keys to success in the New England Sickle Cell Institute's outpatient program for adult sickle cell patients A transcript of this episode as well as more information and resources can be found on RadioAdvisory.advisory.com.

“There are so many more opportunities today for pharmacists that we haven't even dreamed of. In the future, pharmacists are going to provide more direct patient care, like pharmacogenomics, such as point of care testing for influenza and strep throat, and collaborative practice agreements that allow us, through a physician sign-off or medical practice sign-off, to manage and monitor medications." Steven Simenson, BPharm, FAPhA, FACA, DPNAP is the CEO and Managing Partner of Goodrich Pharmacy, Inc., with five community pharmacies in Minnesota. He is a graduate of the University of Minnesota College of Pharmacy along with his wife, Wendy, also a Pharmacist. Steve was the 2013-2014 President of the American Pharmacist's Association and is on the Board of Directors of Pharmacists Mutual Insurance Companies and the Community Pharmacy Foundation. He is actively advocating for the pursuit of Patient Access to and Coverage for Pharmacist Patient Care Services. Steven is at his best taking care of patients.

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to outcomesrocket.com Reducing patient wait times requires optimizing both patient navigation and health system resource utilization, a dual challenge tackled by platforms like DexCare.  In this episode, Jamie Gier, Chief Marketing Officer at DexCare, shares how their patient access platform, originally spun out of Providence Health, is working to ensure that "nobody waits for care." She explains how DexCare reduces appointment wait times by optimizing patient search and discovery while matching demand with the right clinician, location, or virtual care option, particularly for low-acuity needs. Jamie also discusses the importance of addressing generational expectations, the digital needs of caregivers, and the competitive landscape of B2B health tech marketing, which demands a precise ideal customer profile. Finally, she highlights the balance between AI-driven solutions and relationship marketing, emphasizing that trust remains key in partnering with health systems. Tune in and learn about innovative patient access solutions and insightful B2B healthcare marketing strategies! Resources:  Connect and follow Jamie Gier on LinkedIn. Learn more about DexCare on their LinkedIn and website. Discover more about CMO Huddles on their website and LinkedIn.

In this episode, Crystal Broj, Enterprise Chief Digital Transformation Officer at the Medical University of South Carolina (MUSC), shares how the organization is transforming healthcare through AI-powered voice bots, ambient listening, and digital front door innovations. She discusses the challenges and successes of implementing a new patient check-in system and deploying an automated AI agent in their patient access center. Crystal notes that one of the biggest lessons is the value of starting small—piloting technology, demonstrating ROI and KPIs, and scaling gradually. MUSC's AI voice bot – Emily – handles after-hours calls and appointment rescheduling, generating over $3 million in collections and reducing call handling time. Ambient tools like DAX have helped physicians cut “pajama time” by 37%, speed up chart closure, and improve clinical documentation. She also highlights how digital tools in the patient access center enhance scheduling and virtual care access, creating a seamless digital front door.  Crystal stresses the need for agile implementation, effective change management, and aligning technology with real workflows to drive lasting impact. Take a listen.

AI agents are transforming the front-end of the revenue cycle by capturing documents, verifying data, and launching workflows before staff even log in. In this episode, we explore how these digital teammates increase throughput, reduce rework, and empower your team to focus on high-value tasks.

How One Leader Came Out of Retirement to Transform Home Healthcare Jasper Freeman, Director of National Accounts at SC Pharmaceuticals, didn't just return to medical sales—he came back with a mission to change it. In this episode, Jasper shares how he helped launch Ferosix, a revolutionary heart failure treatment designed to keep patients out of the hospital and improve care at home. But that's just the beginning. We dive into: The untold story of Pharmacy Benefit Managers (PBMs) and their massive influence over drug pricing and access Why the insurance-sales-patient triangle is the key battleground in healthcare innovation What the U.S. can learn from other countries about lowering costs and improving care Bold reform ideas—from slashing med school tuition to rethinking drug distribution This is a rare, behind-the-scenes look at the business of healthcare, guided by someone who's lived it at the highest levels. If you're in medical sales—or trying to break in—this episode is a masterclass on what's next and how to lead the change. Connect with Jasper: LinkedIn Connect with Me: LinkedIn Love the show? Subscribe, rate, review, and share! Here's How » Want to connect with past guests and access exclusive Q&As? Join our EYS Skool Community today!

In this thought-provoking episode of This Week in Pharmacy, I am joined by three powerhouse leaders from health innovation: Dr. Alex Ding (Humana), Dr. Marc Watkins (Kroger Health), and Brian Urban (Best Buy Health). Together, they explore the next generation of patient access—where healthcare meets lifestyle, nutrition, and digital convenience. Special Guests:  Dr. Alexander Ding, MD, MBA – Medical Director, Humana Dr. Marc R. Watkins, M.D. – Chief Medical Officer, Kroger Health Brian Urban – Head of Innovation, Best Buy Health From food-as-medicine initiatives and retail-driven clinical models to smart tech integration in chronic care, this episode examines how cross-industry collaborations are shaping the future of health. It's not just about treating illness—it's about engineering longevity.

Dr. Phil and Dr. Andrew Hartz, Founder & President of the Open Therapy Institute (OTI) https://www.opentherapyinstitute.org/ delve into the complex intersections of therapy with cultural and political dynamics. They explore the current shift towards a more politicized mental health field, highlighting the challenges and implications of departing from traditional patient-centered care models. Discover how the Open Therapy Institute is at the forefront of reimagining therapy by emphasizing a patient-centered approach that respects and embraces diverse worldviews without bias. Dr. Hartz discusses the importance of openness, curiosity, and engaging with differing perspectives as vital components of the therapeutic process. Also, identify the negative impact of cancel culture on patient access to mental health services and the ethical imperatives that must guide therapy in these turbulent times. Now is the time to return to foundational, unbiased care in the mental health field. Thank you to our sponsors: Beam: Visit https://ShopBeam.com/DrPhil and use code DRPHIL for up to 40% off. Preserve Gold: Visit: https://preservegold.com/ Get a FREE precious metals guide that contains essential information on how to help protect your accounts. Text “DRPHIL” to 50505 to claim this exclusive offer from Preserve Gold today.