Podcasts about patient engagement

In this insightful episode of The TechLink Health Podcast, we'll be diving into how data is transforming patient engagement and payments as well as discussing the future of health tech. In the past on the podcast, the topics of data and interoperability have emerged as leading themes that are paving the way to the future, and today we will reveal how integrated technology creates seamlessly connected patient experiences across the healthcare journey enabled by emerging trends such as empathetic AI and smarter self service. We'll also discuss best practices related to data analytics and technology integrations, measuring ROI on technology solutions, and delivering better patient outcomes through connected patient experiences.Here to talk about all of this and more is Kristen Jacobsen, VP of OmniChannel Engagement and Marketing at the leading provider of healthcare engagement and payment solutions, RevSpring. ⁠RevSpring⁠ transforms complex financial journeys into intuitive financial pathways by understanding human, historical, and fiscal context. Through data-driven insight, RevSpring designs, analyzes, and improves communications and billing solutions that increase consumer engagement and payment rates. North America's leading healthcare organizations, revenue cycle management, and accounts receivables management companies trust RevSpring to maximize financial results through dynamic and personalized communications and self-service payment options.Listen in with us as we examine an approach that puts patient engagement at the heart of the multitude of interactions across the journey to better health outcomesOther insights range from how consumers are leading a path to change by expecting more retail-like omni-channel experiences in healthcare, to why it's important for industry leaders to think like a consumer and walk in the patients shoes when implementing solutions, to how ⁠empathetic AI is making agents better, smarter, and faster to deliver better patient experiences.For more details visit TechLink Health ⁠on the web⁠ or connect with Kristen on ⁠LinkedIn⁠.This episode was hosted by ⁠Dr. Sarah Samaan⁠.The episode points to several references with links below:⁠

Episode DescriptionAudra Moran is the President and CEO of OCRA—Ovarian Cancer Research Alliance—which means she spends her days doing things most of us wouldn't survive five minutes doing: merging nonprofits, leading national patient support programs, funding lifesaving research, surviving pharma grant hell, and trying to reach every woman in America who might be slipping through the cracks. We talk about her time working with the Helen Keller National Center (yes, she knows finger spelling), her accidental journey into cancer nonprofit leadership, the weirdness of dermoid cysts, the ridiculousness of writing grants, and the absolute hellscape of diagnosis delay. Oh, and the fallopian tubes. You'll never look at them the same way again.This episode is funny, raw, deeply personal, and loaded with Gen X movie references and random facts about Paul Rudd, Terminator 2, and flipbook apps at 3am. Audra drops wisdom, humility, and a few hot takes on AI, advocacy, and what it really means to lead when the boulder keeps rolling downhill.RELATED LINKSAudra Moran on LinkedInOvarian Cancer Research Alliance (OCRA)Audra's profile on OCRACURE Today interview: Leading the FightOCRA + AI & Data: Overlooked PodcastFEEDBACKLike this episode? Rate and review Out of Patients on your favorite podcast platform. For guest suggestions or sponsorship inquiries, email podcast@matthewzachary.comSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of Entrepreneur Conundrum, Virginia Purnell sits down with Lorie Spence and Carolyn Pritchard, cofounders of Bridge Medical Communications, a woman-led Canadian company focused on closing the gap between healthcare professionals and patients.With over 40 years of combined experience in healthcare and a deep passion for patient outcomes, Lorie and Carolyn share their journey of building Bridge, launching the Connect division, and pioneering new ways for providers and patients to collaborate. They also discuss their upcoming Empower Her conference focused on women's health and their new initiative to support aspiring entrepreneurs.Topics discussed:How Bridge Medical Communications was born Their ideal clients and where they operate Patient-centered care and empowering both providers and patients The evolution of social media in healthcare communications Launching the “Empower Her” conference in March 2024 The value of cofoundership and aligned values Advice for future entrepreneurs and co-founders How action and persistence fuel long-term success 

Show Notes[00:01] Jamie and Scott Middleton discuss personal stories of emergency devices like the Apple Watch.[00:03] The resistance of seniors and some healthcare professionals to adopt wearable medical technology.[00:06] The critical role of remote patient monitoring (RPM) in improving healthcare decisions.[00:14] Real-life example where RPM detected sudden weight gain, preventing a serious health crisis.[00:18] Advances in at-home diagnostics: spirometers, sleep study rings, and cardiac patches.[00:23] How Your Health is rolling out RPM with 23,000 homebound patients and hiring respiratory and therapy staff.[00:25] Call to action for healthcare workers, patients, and caregivers: use technology to prevent hospitalization and improve quality of life.[00:33] Discussion on AI-driven predictive analytics and the untapped potential of connecting wearable data to providers.[00:35] Challenges with FDA timelines and the potential for AI to expedite drug development. www.YourHealth.Org

In this episode of 'Conversations in Lung Cancer Research,' Professor Tom John from the Peter MacCallum Cancer Centre in Melbourne discusses the significant progress and excitement surrounding cancer vaccines, particularly their emerging role in lung cancer treatment.He is joined by Professor Ken O'Byrne, a medical oncologist and clinical scientist at the Princess Alexandra Hospital and Queensland University of Technology, and Professor Georgina Long AO, the medical director of the Melanoma Institute of Australia and co-recipient of the 2024 Australian of the Year.The experts delve into technological advances spurred by COVID-19 vaccine development, promising results from recent melanoma and lung cancer vaccine trials, and the potential for personalised neoantigen mRNA vaccines. They also discuss historical challenges in vaccine efficacy and the promising future of immunotherapy and cancer vaccines, including patient perspectives and the logistics of rapid vaccine production and distribution.00:00 Introduction03:15 Historical Context of Cancer Vaccines05:13 Technological Advances in Vaccine Development06:53 The Promise of mRNA Technology14:03 Personalised vs. Off-the-Shelf Vaccines18:02 Identifying Neoantigens for Vaccines21:13 Caution and Optimism in Vaccine Development23:18 Exploring Tumour Mutation Burden and Vaccine Bias29:35 Challenges and Opportunities in Metastatic Disease33:53 Immunotherapy and Vaccine Hesitancy37:52 Future of Cancer Vaccines and Rapid Innovation42:14 Conclusion and Final Thoughts

Christine Verini is a pharmacist by training, a nonprofit CEO by title, and an unapologetic empath by design. She now leads CancerCare, one of the oldest, least-known, and most impactful organizations in the country that actually helps real cancer patients deal with the practical garbage no one likes to talk about—like paying rent, affording a ride to chemo, or feeding their kids.We talk about her career pivot from industry to impact, what it's like trying to scale empathy without losing your soul, and the daily gut-punch of knowing there are millions of people who still have no idea that CancerCare exists. Christine gets real about leadership, advocacy, burnout, and why being “pan-cancer” matters more than ever in a world obsessed with biomarkers, buckets, and branding.She also dishes on what AI gets dead wrong, what patients actually want when they call for help, and why “ghosting” someone with cancer is still a thing. Buckle up. This one's packed with heart, brains, and a little righteous rage.RELATED LINKSCancerCareChristine Verini on LinkedInChristine's CEO Announcement – PR NewswireCancer Health 25: Christine VeriniChristine on HealthyWomenBIO Convention Speaker ProfileFEEDBACKLike this episode? Rate and review Out of Patients on your favorite podcast platform. For guest suggestions or sponsorship inquiries, email podcast@matthewzachary.comSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

The key to improving patient engagement lies in reducing friction and delivering rich communication experiences directly to the consumer. In this episode, Myron Wallace, Fractional Chief Product Officer at White Label Communications, discusses how his organization is simplifying healthcare communications through APIs that integrate telephony into SaaS solutions. He highlights the potential of Rich Communication Services (RCS) to enhance patient engagement by delivering interactive content directly within messages, reducing the need for separate applications. Myron also explores how organizations are using RCS for secure, branded messaging in areas like e-sign consent and patient education. While he acknowledges AI's potential, he warns against the hype and stresses the importance of regulatory oversight and reducing patient friction through practical technologies like RCS. Tune in and learn how RCS could transform patient communication and engagement. Resources: Connect with and follow Myron Wallace on LinkedIn. Learn more about White Label Communications on their LinkedIn and website. Discover more about Myron on his website.

Technology can be used to address critical healthcare gaps and improve clinical trial diversity. In this episode, Dr. Marisa Cruz, Vice President of Global Digital Medicine at AMGEN, shares her insights into AMGEN's forward-thinking digital health initiatives. From the company's ambitious goal to reduce cardiovascular incidents to innovations in AI-driven clinical trial diversity, Dr. Cruz discusses how cutting-edge technologies are being integrated to enhance patient outcomes and make healthcare more accessible. She also highlights the company's initiatives to empower patients directly, allowing them to take a proactive role in their health through digital engagement. Dr. Cruz dives into the future of digital health and patient-centered care, spotlighting how innovation can bridge gaps in accessibility and improve health outcomes globally. This episode was sponsored by Amgen. Tune in and learn how AI and machine learning are bridging the gaps in healthcare!  Resources: Connect with and follow Marisa Cruz on LinkedIn. Follow Amgen on LinkedIn and visit their website. Explore Amgen PARC website. Discover the LATTICE Consortium website. 

Jennifer Finkelstein is not here for your pity, your pinkwashed slogans, or your performative awareness campaigns. She's a 20-year young adult breast cancer survivor who turned trauma into a blueprint for action and built 5 Under 40, a no-BS nonprofit supporting women diagnosed with breast cancer under 40.In this episode, we go full Gen X therapy session—from SNL nostalgia and cold caps to the absurdity of finding out you have cancer while looking for the remote. Jen drops real talk about founding a nonprofit when nothing existed for her age group, why mental health support isn't optional, and how passing down designer scarves can mean arming someone for battle.If you're looking for honesty, grit, and a few inappropriate jokes about gastroenterology, this one's for you. You'll laugh, you might cry, and you'll definitely leave knowing why Jennifer Finkelstein is a survivor, a fighter, and a damn legend.RELATED LINKS5 Under 40 FoundationJennifer Finkelstein on LinkedInAbout 5 Under 40: Board of DirectorsDan's Papers: 5 Under 40 Supports Young Breast Cancer SurvivorsFEEDBACKLike this episode? Rate and review Out of Patients on your favorite podcast platform. For guest suggestions or sponsorship inquiries, email podcast@matthewzachary.com.Let me know if you want shorter pull quotes, audiogram text, or promotional copy for LinkedIn, Instagram, or your newsletter.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Ram Krishnan, CEO of Valant, uses AI to make mental health care more accessible through their practice management and patient engagement platforms designed specifically for mental health providers. AI is applied to improve administrative efficiency, address billing and compliance, and drive successful patient outcomes. New solutions are needed due to the growing patient population for mental health services and the potential of advanced therapeutics that are transforming the behavioral health environment, where demand is outpacing the supply of mental health care providers. Ram explains, "If I took a step back, AI - let's describe what AI is across a practice. Multiple functional verticals exist within a practice, including marketing. A team is trying to acquire the right type of patients. There's your administrative vertical, if you will, which is just making sure you're running the business well. You have your clinical vertical, which is the time the clinician, prescriber, psychiatrist, and practitioner spend with the patient. There's billing, making sure you're getting paid for all this work, and there's compliance along the way. And each of these verticals has the potential to have an increased efficiency, first and foremost, by AI. Secondly, behind it are improved outcomes."  "Yes, I think we are getting into a wild realm of possibilities for our application of AI. I think what we are making in our systems is a cautious and practical, pragmatic approach of working our way through the functions that I laid out, and then the goals in terms of efficiency. I think there is a wide range of potential here with AI. When people think of AI in mental health, they immediately think of an AI avatar of some kind that you can converse with and becomes a replacement for the therapist and a replacement for the understanding and awareness of everything. From the words you're choosing to the changes in your vocal modulation to the facial expressions on your face. Putting that all through the analytics to come back and assess risk of things like you said, suicide ideation or violence, potential violence. I think those are much later-term applications. There has to be a purpose behind that."  #Valant #BehavioralHealth #MentalHealth #PatientEngagement #PracticeManagement valant.io  Download the transcript here

Ram Krishnan, CEO of Valant, uses AI to make mental health care more accessible through their practice management and patient engagement platforms designed specifically for mental health providers. AI is applied to improve administrative efficiency, address billing and compliance, and drive successful patient outcomes. New solutions are needed due to the growing patient population for mental health services and the potential of advanced therapeutics that are transforming the behavioral health environment, where demand is outpacing the supply of mental health care providers. Ram explains, "If I took a step back, AI - let's describe what AI is across a practice. Multiple functional verticals exist within a practice, including marketing. A team is trying to acquire the right type of patients. There's your administrative vertical, if you will, which is just making sure you're running the business well. You have your clinical vertical, which is the time the clinician, prescriber, psychiatrist, and practitioner spend with the patient. There's billing, making sure you're getting paid for all this work, and there's compliance along the way. And each of these verticals has the potential to have an increased efficiency, first and foremost, by AI. Secondly, behind it are improved outcomes."  "Yes, I think we are getting into a wild realm of possibilities for our application of AI. I think what we are making in our systems is a cautious and practical, pragmatic approach of working our way through the functions that I laid out, and then the goals in terms of efficiency. I think there is a wide range of potential here with AI. When people think of AI in mental health, they immediately think of an AI avatar of some kind that you can converse with and becomes a replacement for the therapist and a replacement for the understanding and awareness of everything. From the words you're choosing to the changes in your vocal modulation to the facial expressions on your face. Putting that all through the analytics to come back and assess risk of things like you said, suicide ideation or violence, potential violence. I think those are much later-term applications. There has to be a purpose behind that."  #Valant #BehavioralHealth #MentalHealth #PatientEngagement #PracticeManagement valant.io  Listen to the podcast here

What happens when a black belt, sword-slinging fitness icon gets cancer—twice? She picks up a camera and dares the universe to test her again.Ilaria Montagnani is not your average anything. She's been building strong bodies (and stronger minds) for over 30 years as the founder of Powerstrike. She's part Jane Fonda, part Uma Thurman, and very much the action hero you wish was your personal trainer.In this episode, we talk about what happens when everything you built your life on—movement, strength, purpose—gets sideswiped by disease. Twice. Ilaria opens up about diagnosis shock, bad doctor vibes, wielding swords post-mastectomy, and why working out through treatment is the best revenge.We get into scanxiety, menopause side effects, nutrition spirals, and the moment she realized the fitness industry needed more truth—and less bullshit.This one's real, raw, and will either guilt you into planking or inspire you to finally cancel that gym membership you've never used. Either way, you're gonna feel something.RELATED LINKSStronger for Life documentaryPowerstrike official siteIlaria on InstagramIlaria on LinkedInWorkout programs and DVDsForza Sword Workout on AmazonFEEDBACKLike this episode? Rate and review Out of Patients on your favorite podcast platform. For guest suggestions or sponsorship inquiries, email podcast@matthewzachary.comSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Join us as we explore how Raju Joshi, CCO and Co-founder of Cogensus, is leveraging digital innovation to address loneliness as a critical social determinant of health. Raju brings 30+ years of healthcare expertise to discuss how AI-powered conversations capture patient sentiments, provide valuable clinical context, and preserve personal legacies. This session examines the intersection of technology, social health, and the Surgeon General's focus on loneliness as a public health priority.Combat loneliness through AI-driven conversations that create meaningful connections for vulnerable patientsCapture critical social context missing from traditional clinical data to improve treatment adherence and outcomes for socially isolated patientsIntegrate patient narratives directly into clinical workflows to enable seamless coordination between healthcare providers, caregivers, and patients Raju Joshi, Co-Founder, Chief Clinical Officer, Member Board of Directors, CogensusMegan Antonelli, Chief Executive Officer, HealthIMPACT

In this episode, Brian Hartz, CEO of HARTZ Physical Therapy, comes back to the podcast and joins Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT for a discussion on the future of patient engagement, the importance of establishing employee culture, and strategies for managing burnout.  Together, Heidi and Brian discuss the organic growth of his practice, the significance of hiring for culture, and the evolving compensation models in response to patient engagement challenges. Tune in for advice on maintaining a supportive work environment to foster team motivation and patient care. Learn more: https://www.hartzpt.com/  https://www.webpt.com/podcast 

Helene M. Epstein is not here to make friends with the healthcare system. She's here to dismantle the bullshit, one catastrophic medical error at a time. A marketing agency veteran turned patient safety firebrand, Helene's journey from copywriter to cancer misdiagnosis survivor, to “badass queen of patient safety,” is one hell of a ride.We talk about how her son was misdiagnosed over 15 times (yes, really), why some doctors should come with warning labels, and how American healthcare gaslights patients like it's a competitive sport. She also explains why she's giving away her new book for free, one chapter at a time, and how AI might actually be useful—if it stops hallucinating citations.This is not a light listen. It's the real deal. You'll walk away angry, inspired, and a lot more dangerous as a patient.RELATED LINKSHelene's Substack: https://helenemepstein.substack.comPatient Safety Resources: https://www.pfps.usSociety to Improve Diagnosis in Medicine: https://psnet.ahrq.gov/issue/society-improve-diagnosis-medicineHelene's Website: https://www.hmepstein.com/meet-heleneLinkedIn: https://www.linkedin.com/in/hmepsteinFEEDBACKLike this episode? Rate and review Out of Patients on your favorite podcast platform.For guest suggestions or sponsorship inquiries, email podcast@matthewzachary.comSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Upfront Healthcare worked with Hartford Healthcare to hyper-personalize digital outreach, closing gaps in care.

Jonathan and Jennifer Wall didn't choose this path, but they're walking it with purpose. After losing their son, Zach, they turned their grief into action, founding Zach's Bridge, a lifeline for families navigating pediatric cancer. This episode isn't about platitudes or silver linings—it's about the raw, unfiltered reality of love and loss, the relentless unfairness of childhood cancer, and how the Walls are refusing to let their son's memory fade into the void.Jon and Jenn open up about what Zach taught them, how they've reshaped their lives in his honor, and why “Be Like Zach” isn't just a phrase—it's a call to action. We talk about the power of community, the frustrating gaps in pediatric cancer care, and how they're making sure no other family has to walk this road alone. If you've ever wondered what real resilience looks like, this is it.RELATED LINKS:Zach's BridgeZach's Rules for LifeBe Like Zach - SubstackJonathan Wall on LinkedInJon's Post: What Cancer Taught Me About WorkRett's Roost Blog - Jonathan's WritingZach's Story - OSIFEEDBACK:Like this episode? Rate and review Out of Patients on your favorite podcast platform. For guest suggestions or sponsorship inquiries, email podcast@matthewzachary.com.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Sarah Armstrong—forever Sarah Oakden to me, no matter what the legal documents say—isn't just my best friend. She's my first college friend, my musical theater soulmate, and the first person who truly saw me as an artist. She was there when I walked onto Binghamton's campus, and she was there when I walked into cancer hell. And, because we're nothing if not in sync, a few decades later, she got her own cancer badge of honor, and I was right there with her every step of the way.This episode is a love letter to friendship, music, and those moments that change your life forever. We nerd out over Sondheim, Binghamton's infamous "Theater 101 with Dr. Susan Peters." and the weird and wonderful rabbit holes that turn into entire alternate realities across decades of aging gracefully and falling with style.We talk about how cancer is the worst club with the best people and how surviving it together just adds another verse to the song we've been singing for 30 years. It's funny. It's real. It's a master class in love, laughter, and musicals that should have been bigger; with a big tip of the hat to Nancy Ford and Gretchen Cryer for their acclaimed musical "I'm Getting My Act Together and Taking It on the Road"Oh, and RIP to the legendary Denny's on Vestal Parkway. You will be missed.FEEDBACK:Like this episode? Rate and review Out of Patients on your favorite podcast platform. For guest suggestions or sponsorship inquiries, email podcast@matthewzachary.com.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode, we explore the power of Remote Therapeutic Monitoring (RTM) with Tom from Sarah Health. Discover how RTM helps clinics stay connected with patients between visits, improves adherence to care plans, and provides a streamlined, reimbursable way to enhance patient outcomes. Tom breaks down how Sarah Health automates engagement through SMS, removes administrative burdens for clinicians, and ultimately increases clinic revenue while improving patient retention.Key Takeaways:✅ How RTM keeps patients accountable between visits✅ The reimbursement model: How clinics get paid for RTM✅ The impact of daily SMS check-ins on adherence & engagement✅ How Sarah Health simplifies RTM for clinicians✅ Increasing patient retention & referrals through better communication

Integrating glucose sensor Dexcom G7 with digital health apps like Happy Bob and Undermyfork is improving diabetes treatment decisions and patient engagement. Whether it's gamifying glucose tracking, uncovering personalized glucose patterns, or making real-time adjustments, these digital tools empower both patients and providers. Cher Pastore, MS, RD, CDCES, BC-ADM is joined by diabetes experts Jami Klein, BSN, RN, CDCES and Rachael Sood, RN, MSN, APRN, NP-C, CDCE to explore how apps like Happy Bob and Undermyfork integrate with Continuous Glucose Monitoring (CGM) to make tracking blood sugar levels more interactive and insightful. Rachael shares real-world experiences from her diabetes care clinic, demonstrating how CGM-driven insights help patients with Type 1 diabetes, Type 2 diabetes, and prediabetes make better-informed treatment decisions. Jami brings her personal perspective on using CGM and apps to optimize diabetes management, highlighting the role of glucose sensors, blood sugar monitoring, and biosensor technology in simplifying daily care.Together, they explore how diabetes technology is reshaping diabetes education, treatment, and metabolic health, and how digital health solutions are making a lasting impact in endocrinology and primary care. Brought to you by Dexcom https://www.dexcom.com/

This episode is sponsored by: Set For LifeSet for Life Insurance helps doctors safeguard their future with True Own Occupational Disability Insurance. A single injury or illness can change everything, but the best physicians plan ahead. Protect your income and secure your future before life makes the choice for you. Your career deserves protection—act now at https://www.doctorpodcastnetwork.co/setforlife.______Great medical knowledge isn't enough—how you communicate it matters just as much. In this episode, Dr. Todd Wolynn breaks down the critical role of effective communication in healthcare. He and Dr. Bradley Block discuss how trust is established and lost in medical conversations, the importance of clear and confident vaccine recommendations, and why humor and creativity can enhance patient communication. They also explore the power of digital tools and social media in extending a doctor's reach beyond the exam room, along with how medical education needs to evolve to train better communicators, not just better scientists. With real-world examples and practical strategies, this episode provides a roadmap for physicians to strengthen patient relationships, improve adherence, and navigate today's increasingly skeptical healthcare landscape.Three Actionable Takeaways:Trust is fragile—don't rush patient interactions: Active listening, mirroring language, and ensuring patients feel heard are crucial to building long-term trust.Digital tools can amplify your message: Having an online presence whether through videos, social media, or patient resources—allows patients to engage with your expertise outside of appointments.Medical training must include communication education: Physicians must learn not just what to say, but how to say it effectively to guide patients toward better health outcomes.About the Show:The Physician's Guide to Doctoring covers patient interactions, burnout, career growth, personal finance, and more. If you're tired of dull medical lectures, tune in for real-world lessons we should have learned in med school!About the Guest:Dr. Todd Wolynn is a pediatrician and the Executive Director of the Trusted Messenger Program at the Public Good Projects. Formerly the CEO of Kids Plus Pediatrics, he specializes in training healthcare professionals in communication best practices to improve patient outcomes.Website: https://www.publicgoodprojects.org/LinkedIn: https://www.linkedin.com/in/toddwolynn/About the Host:Dr. Bradley Block is a board-certified otolaryngologist at ENT and Allergy Associates in Garden City, NY. He specializes in adult and pediatric ENT with interests in sinusitis and obstructive sleep apnea. Dr. Block also hosts the Physician's Guide to Doctoring podcast, focusing on personal and professional development for physicians.Want to be a guest? Email Brad at brad@physiciansguidetodoctoring.com or visit www.physiciansguidetodoctoring.com to learn more!Socials:@physiciansguidetodoctoring on Facebook@physicianguidetodoctoring on YouTube@physiciansguide on Instagram and Twitter Visit www.physiciansguidetodoctoring.com to connect, dive deeper, and keep the conversation going. Let's grow! Disclaimer:This podcast is for informational purposes only and is not a substitute for professional medical, financial, or legal advice. Always consult a qualified professional for personalized guidance.

Food for Thought: Cancer, Calories, and Kicking AssVanessa Rissetto is back, and she's bringing the same energy, wit, and unapologetic realness that made her a fan favorite. Last time, we talked nutrition and the rise of Culina Health. This time, life threw her a plot twist—breast cancer. Because, you know, irony.Vanessa was busy building a nutrition empire when she got diagnosed. So, naturally, she texted, “WTF do I do now?” to her closest cancer Sherpas—yours truly included. Spoiler alert: She powered through, beat cancer, and kept scaling Culina Health to new heights.We get into it all—being a cancer patient when you're supposed to be the health expert, the emotional whiplash of survivorship, the absolute clown show that is American food regulation, and why European Oreos are apparently less cancerous than ours. Also, parenting, loneliness, and why the healthcare system still makes zero sense.Get ready for a wild ride of truth bombs, wisdom, and laughter with one of the sharpest voices in nutrition and entrepreneurship.RELATED LINKSVanessa on LinkedInCulina HealthVanessa's WebsiteVanessa's Story on HLTHVanessa on Breast Cancer - TODAYWhat Vanessa Learned About Food After CancerDaily Mail: Vanessa on an Unexpected SymptomSurvivorNet: Vanessa on Nutrition and CancerFEEDBACKLike this episode? Rate and review Out of Patients on your favorite podcast platform. For guest suggestions or sponsorship inquiries, email podcast@matthewzachary.com.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

About Myron Wallace:Myron Wallace, the fractional Chief Product Officer at White Label Communications, is a visionary technology executive with 20+ years of entrepreneurial expertise. He excels at driving innovation and launching enterprise customer solutions within SaaS, telehealth, and UCaaS. Myron's focus lies in translating ambitious product goals into reality, accelerating time to market, and maximizing customer adoption. He transforms startups and hyper-growth companies by building seamless customer experiences and driving impactful product development. He excels at crafting innovative products to meet the unique needs of the business customer base.Things You'll Learn:White Label Communications simplifies telephony by breaking down features into APIs, enabling easier integration with SaaS solutions. RCS (Rich Communication Services) can significantly improve telehealth by delivering rich, interactive experiences directly within text messages. This eliminates friction for patients and provides a more seamless engagement.The traditional text experience is one-dimensional, while the RCS will provide a multidimensional experience. This will make it easier for patients to get pre-op, post-op, or other needed information.By using RCS for patient education and forms, patients no longer have to go through portals and systems.Many companies exaggerate their AI capabilities. Myron urges caution and emphasizes the importance of focusing on real solutions and tangible benefits.Resources:Connect with and follow Myron Wallace on LinkedIn.Learn more about White Label Communications on their LinkedIn and website.Discover more about Myron on his website.

Everyone benefits from good leadership and dental practices are no exception. Strategic leadership practices, when applied correctly, can make or break the growth trajectory of your business. In the latest episode of The Dental Economist Show, host Mike Huffaker welcomes Geoff Wayne, CEO of Jefferson Dental and Orthodontics, to explore innovative approaches to patient engagement, the power of data-driven decision making, and how organizations can effectively prioritize organizational goals. This conversation underscores the importance of leadership in every aspect of a practice's growth - from patient care to profitability. Tune in for actionable insights on transforming your business through focused leadership!

On Friday March 14th, the 2025 Westchester Women's Summit was held at Sonesta White Plains Downtown, the largest annual celebration of Women's History Month in Westchester County! This year's summit featured an inspiring keynote address from Juju Chang, Emmy Award-winning co-anchor of ABC News' Nightline. The focus this year was on four key pillars of women's wellness: physical and mental health, financial empowerment, family and community dynamics, and career growth — with expert-led workshops designed to empower and inspire. Guests were able to explore the Discovery Village, where they could connect with sponsors, nonprofits, and community resources while enjoying interactive experiences and networking opportunities. It was an incredible day of learning, connection, and celebration!  Listen in as Patricia Stark from Westchester Talk Radio sits down with Dr. Mauvareen Beverley, President of Mauvareen Beverley, M.D., PLLC, Patient Engagement and Cultural Competence Specialist and author for an insightful conversation.

EPISODE DESCRIPTIONLillian Kreppel doesn't hold back. A seven-year anal cancer survivor and co-founder of the HPV Cancers Alliance, she has made it her mission to challenge stigma, fight misinformation, and push for better awareness of HPV-related cancers. In this episode, she sits down with Matthew Zachary to talk about her journey from high-powered sales to full-time advocacy, the absurd misconceptions surrounding HPV, and why more doctors should be doing rectal exams—but aren't. With her signature humor and relentless drive, Lillian shares how she turned her diagnosis into a movement, what it takes to make people uncomfortable for the right reasons, and why she refuses to stop talking about the HPV vaccine. It's an eye-opening, unfiltered, and surprisingly hilarious conversation about a serious issue too many people ignore.RELATED LINKSHPV Cancers Alliance: https://hpvca.org/Lillian's Story (MSKCC): https://www.mskcc.org/experience/hear-from-patients/lillianInterview on HPVWorld: https://www.hpvworld.com/articles/anal-cancer-and-hpv-a-history-of-awareness-and-stigma-interview-with-lillian-kreppel/Speaking With Lillian Kreppel (Ask About HPV): https://www.askabouthpv.org/stories/speaking-with-lillian-kreppel-co-founder-of-the-hpv-cancers-allianceEuropean Cancer Organization Feature: https://www.europeancancer.org/content/lillian-kreppel.htmlAnal Cancer Survivor Feature (Patient Resource):https://www.patientresource.com/Anal_Cancer_Survivor_Lillian_KreppelFEEDBACKLike this episode? Rate and review Out of Patients on your favorite podcast platform. For guest suggestions or sponsorship inquiries, email podcast@matthewzachary.com.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of The Beat Podcast, host Sandy Vance sits down with Jeff Taylor from Orbita to explore the intersection of operational efficiencies and enhancing patient experience and engagement in healthcare. At Orbita, the team believes these two areas should evolve in parallel, yet many health systems are struggling with isolated, one-off solutions that fail to address the broader challenges their organizations face.In this episode, they talk about:Orbita is transforming the patient experience and improving healthcare interactions.Empowering patients through more involvement in their healthcare, making them feel both more in control and cared for.Achieving up to a 30% reduction in staff inefficiencies by integrating Orbita into healthcare workflows.Breaking down AI concepts, including the difference between machine learning and generative AI, and the importance of safety in implementation.AI allows you to maximize your resources by allowing you to make decisions about where to allocate your team, time, energy, and money for optimal impact.A Little About Jeff:Jeff Taylor is the CEO of Orbita.ai, bringing over 20 years of leadership experience in healthcare IT and business solutions. His expertise in driving growth, operational excellence, and organizational transformation is key to leading Orbita through its next phase of innovation and expansion. Orbita powers virtual health assistants that help healthcare organizations engage patients, improve outcomes, and reduce costs.

The Bulletproof Dental Podcast Episode 386 HOSTS: Dr. Peter Boulden and Dr. Craig Spodak DESCRIPTION Peter Boulden and Craig Spodak discuss business growth strategies, focusing on phone call conversions for patient engagement and navigating the current economic climate. They explore leadership challenges, including difficult employee conversations and succession planning. The conversation covers AI's role in healthcare and business, and examines how technological advancements are reshaping professional landscapes. TAKEAWAYS Phone call conversions are crucial for patient engagement. The market's uncertainty can lead to short-term pain for long-term gain. Bitcoin's volatility is tied to market liquidity and sentiment. You should envision what life looks like beyond the handpiece in dentistry. Prolonging difficult conversations can lead to more anxiety. Consensus among your team about a problem employee is often correct. You have to protect your business and the public from underperforming employees.  Leaders must be mirrors to their team members. Letting go of control can be emotionally challenging. AI has the potential to revolutionize healthcare. Business owners should prepare their successors for independence. The future of professions may shift due to AI advancements. Being proactive in personal and professional growth is vital. CHAPTERS 00:00 Navigating Business Growth and Employee Dynamics 02:55 Phone Call Conversions: The Key to Patient Engagement 05:51 Market Trends and Economic Insights 09:02 Understanding Bitcoin's Volatility and Market Correlation 12:00 The Challenge of Letting Go: Employee Dynamics in Business 24:02 Tough Conversations: The Importance of Direct Communication 27:44 Navigating Difficult Conversations in Leadership 29:55 The Transition of Leadership and Succession Planning 34:04 Emotional Challenges of Letting Go 36:54 The Role of AI in Healthcare and Business 50:00 The Future of Professions in the Age of AI REFERENCES Bulletproof Summit Bulletproof Mastermind  

Here's my new idea for an episode. Welcome to it. I want to talk about a major theme running through the last few episodes of Relentless Health Value. And this theme is, heads up, going to continue through a few upcoming shows as well. For a full transcript of this episode, click here. If you enjoy this podcast, be sure to subscribe to the free weekly newsletter to be a member of the Relentless Tribe. We have Matt McQuide coming up, talking about patient engagement, and Christine Hale, MD, MBA, talking about high-cost claimants. And we also have an encore coming up with Kenny Cole, MD, talking about a lot of things; but patient trust is one of them. But before I get to the main theme to ponder here, let me talk about what gets selected to talk about on Relentless Health Value. I will freely admit, how topics for shows get picked, it's not exactly a linear sort of affair. And furthermore, even if it were, I can't always get the stars to align to get a specific cluster of guests to all come on like one after the other. So, for sure, it might be less than obvious at times where my head is at—and sometimes, admittedly, I don't even know. This may sound incredibly scattershot (and it probably is), but in my defense, this whole healthcare thing, in case you didn't know, it's really complicated. Every time I get a chance to chat with an expert, I learn something new. I feel like it's almost impossible to sit in a vacuum and mastermind some kind of grand insight. Very, very fortunately, I don't need to sit in a cave and do all this heavy thinking all by myself. We got ourselves a tribe here of like-minded, really smart folks between the guests and you lot, all of you in the tribe of listeners who are here every week. Yeah, you rock! And I can always count on you to start teasing out the themes and the through lines and the really key actionable points. You email me. You write great posts and comments on LinkedIn and elsewhere. Even if I am a little bit behind the eight ball translating my instinct into an actual trend line, it doesn't slow this bus down. It's you who keeps it moving, which is why I can confidently say it's you all who are to blame for this new idea I came up with the other day after the podcast with Al Lewis (EP464) triggered so much amazing and really deep insight and dot connecting back and forth that hooked together the past six, I'm gonna say, or so shows. Let's just start at the beginning. Let's start with the topics that have been discussed in the past several episodes of the pod. Here I go. Emergency room visits are now costing about 6% of total plan sponsor spend on average. That was the holy crap moment from the episode with Al Lewis (EP464). Emergency room volume is up, and also prices are up. In that show with Al Lewis, I did quote John Lee, MD, who is an emergency room doctor, by the way. I quoted him because he told a story about a patient who came into the ER, winds up getting a big workup in his ER. Dr. Lee says he sees this situation a lot where the patient comes in, they've had something going on for a while, they've tried to make an appointment with their PCP or even urgent care, they could not get in. It's also really hard to coordinate and get all the blood work or the scans and have that all looked at that's needed for the workup to even happen. I've spoken with multiple ER doctors at this point, and they all say pretty much the same thing. They see the same scenario happen often enough, maybe even multiple times a day. Patient comes in with something that may or may not be emergent, and they are now in the ER because they've been worried about it for weeks or months. And the ER is like the only place where they can get to the bottom of what is going on with their body. And then the patient, you know, they spend the whole day in the ER getting what amounts to weeks' worth of outpatient workup accomplished and scans and imaging and labs. And there's no prior authing anything down. It's also incredibly expensive. Moving on from the Al Lewis show, earlier than that I had had on Rushika Fernandopulle, MD (EP460) and then also Scott Conard, MD (EP462). Both are PCPs, both talking about primary care and what makes good primary care and what makes bad primary care and how our current “healthcare marketplace,” as Dr. Conard puts it, incentivizes either no primary care and/or primary care where volume driven throughput is the name of the game—you know, like seeing 25 patients a day. These visits or episodes of care are often pretty transactional. If relationships are formed, it's because the doctor and/or the patient are rising above the system, not the other way around. And none of that is good for primary care doctors, nurses, or other clinicians. It's also not good for patients, and it's not good for plan sponsors or any of the ultimate purchasers here (taxpayers, patients themselves) because while all of this is going on, those patients getting no or not good primary care are somebody's next high-cost claimant. Okay, so those were the shows with Rushika Fernandopulle and Scott Conard. Then this past week was the show with Vivian Ho, PhD (EP466), who discusses the incentives that hospital leadership often has. And these incentives may actually sound great on paper, but IRL, they wind up actually jacking up prices and set up some weird incentives to increase the number of beds and the heads in them. There was also two shows, one of them with Betsy Seals (EP463) and then another one with Wendell Potter (EP384), about Medicare Advantage and what payers are up to. Alright, so let's dig in. What's the big theme? What's the big through line here? Let's take it from the top. Theme 1 is largely this (and Scott Conard actually said this flat out in his show): Primary care—good primary care, I mean—is an investment. Everything else is a cost. And those skyrocketing ER costs are pure evidence of this. Again, listen to that show with Al Lewis earlier (EP464) for a lot of details about this. But total plan costs … 6% are ER visits. Tim Denman from Premise Health wrote, “That is an insane number! Anything over 2% warrants concern.” But yeah, these days we have, on average across the country, 200 plan members out of 1000 every single year dipping into their local ER. That number, by the way, will rise and fall depending on the access and availability of primary care and/or good urgent cares. Here's from a Web site entitled ER Visit Statistics, Facts & Trends: “In the United States, emergency room visits often highlight gaps in healthcare accessibility. Many individuals turn to ERs for conditions that could have been managed through preventative or primary care. … This indicates that inadequate access to healthcare often leads to increased reliance on emergency departments. … “ED visits can entail significant costs, particularly when a considerable portion of these visits is classified as non-urgent. … [Non-urgent] visits—not requiring immediate medical intervention—often lead to unnecessary expenditures that could be better allocated in primary care settings.” And by the way, if you look at the total cost across the country of ER visits, it's billions and billions and billions of dollars. In 2017, ED visits (I don't have a stat right in front of me), but in 2017, ED visits were $76.3 billion in the United States. Alright, so, the Al Lewis show comes out, I see that, and then, like a bolt of lightning, François de Brantes, MBA, enters the chat. François de Brantes was on Relentless Health Value several years ago (EP220). I should have him come back on. But François de Brantes cemented with mortar the connectivity between runaway ER costs and the lack of primary care. He started out talking actually about a new study from the Milbank Memorial Fund. Only like 5% of our spend going to primary care is way lower than any other developed country in the world—all of whom, of course, have far higher life expectancies than us. So, yeah … they might be onto something. François de Brantes wrote (with some light editing), “Setting aside the impotence of policies, the real question we should ask ourselves is whether we're looking at the right numbers. The short answer is no, with all due respect to the researchers that crunched the numbers. That's probably because the lens they're using is incredibly narrow and misses everything else.” And he's talking now about, is that 5% primary care number actually accurate? François de Brantes continues, “Consider, for example, that in commercially insured plans, the total spend on … EDs is 6% or more.” And then he says, “Check out Stacey Richter's podcast on the subject, but 6% is essentially what researchers say is spent on, you know, ‘primary care.' Except … they don't count those costs, the ER costs. They don't count many other costs that are for primary care, meaning for the treatment of routine preventative and sick care, all the things that family practices used to manage but don't anymore. They don't count them because those services are rendered by clinicians other than those in primary care practice.” François concludes (and he wrote a great article) that if you add up all the dollars that are spent on things that amount to primary care but just didn't happen in a primary care office, it's conservatively around 17% of total dollars. So, yeah … it's not like anyone is saving money by not making sure that every plan member or patient across the country has a relationship with an actual primary care team—you know, a doctor or a nurse who they can get on the phone with who knows them. Listen to the show coming up with Matt McQuide. This theme will continue. But any plan not making sure that primary care happens in primary care offices is shelling out for the most expensive primary care money can buy, you know, because it's gonna happen either in the ER or elsewhere. Jeff Charles Goldsmith, PhD, put this really well. He wrote, “As others have said, [this surge in ER dollars is a] direct consequence of [a] worsening primary care shortage.” Then Dr. John Lee turned up. He, I had quoted on the Al Lewis show, but he wrote a great post on LinkedIn; and part of it was this: “Toward a systemic solution, [we gotta do some unsqueezing of the balloon]. Stacey and Al likened our system to a squeezed balloon, with pressure forcing patients into the [emergency room]. The true solution is to ‘unsqueeze' the system by improving access to care outside the [emergency room]. Addressing these upstream issues could prevent patients from ending up in the [emergency room]. … While the necessary changes are staring us in the face, unsqueezing the balloon is far more challenging than it sounds.” And speaking of ER docs weighing in, then we had Mick Connors, MD, who left a banger of a comment with a bunch of suggestions to untangle some of these challenges that are more challenging than they may sound at first glance that Dr. Lee mentions. And as I said, he's a 30-year pediatric emergency physician, so I'm inclined to take his suggestions seriously. You can find them on LinkedIn. But yeah, I can see why some communities are paying 40 bucks a month or something for patients without access to primary care to get it just like they pay fire departments or police departments. Here's a link to Primary Care for All Americans, who are trying to help local communities get their citizens primary care. And Dr. Conard talked about this a little bit in that episode (EP462). I can also see why plan sponsors have every incentive to change the incentives such that primary care teams can be all in on doing what they do. Dr. Fernandopulle (EP460) hits on this. This is truly vital, making sure that the incentives are right, because we can't forget, as Rob Andrews has said repeatedly, organizations do what you pay them to do. And unless a plan sponsor gets into the mix, it is super rare to encounter anybody paying anybody for amazing primary care in an actual primary care setting. At that point, Alex Sommers, MD, ABEM, DipABLM, arrived on the scene; and he wrote (again with light editing—sorry, I can't read), “This one is in my wheelhouse. There is a ton that could be done here. There just has to be strategy in any given market. It's a function of access, resources, and like-minded employers willing to invest in a direct relationship with providers. But not just any providers. Providers who are willing to solve a big X in this case. You certainly don't need a trauma team on standby to remove a splinter or take off a wart. A great advanced primary care relationship is one way, but another thing is just access to care off-hours with the resources to make a difference in a cost-plus model. You can't help everybody at once. But you can help a lot of people if there is a collaborative opportunity.” And then Dr. Alex Sommers continues. He says, “We already have EKG, most procedures and supplies, X-ray, ultrasounds, and MRI in our clinics. All that's missing is a CT scanner. It just takes a feasible critical mass to invest in a given geography for that type of alternative care model to alter the course here. Six percent of plan spend going to the ER. My goodness.” So, then we have Ann Lewandowski, who just gets to the heart of the matter and the rate critical for primary care to become the investment that it could be: trust. Ann Lewandowski says, “I 100% agree with all of this, basically. I think strong primary care that promotes trust before things get so bad people think they need to go to the emergency room is the way to go.” This whole human concept of trust is a gigantic requirement for clinical and probably financial success. We need primary care to be an investment, but for it to be an investment, there's got to be relationships and there has to be trust between patients and their care teams. Now, neither relationships nor trust are super measurable constructs, so it's really easy for some finance pro to do things in the name of efficiency or optimization that undermine the entire spirit of the endeavor without even realizing it. Then we have a lot of primary care that doesn't happen in primary care offices. It happens in care settings like the ER. So, let's tug this theme along to the shows that concern carriers, meaning the shows with Wendell Potter (EP384) on how shareholders influence carrier behavior and with Betsy Seals (EP463) on Medicare Advantage plans and what they're up to. Here's where the primary care/ER through line starts to connect to carriers. Here's a LinkedIn post by the indomitable Steve Schutzer, MD. Dr. Schutzer wrote about the Betsy Seals conversation, and he said, “Stacey, you made a comment during this fabulous episode with Betsy that I really believe should be amplified from North to South, coast to coast—something that unfortunately is not top of mind for many in this industry. And that was ‘focus on the value that accrues to the patient'—period, end of story. That is the north star of the [value-based care] movement, lest we forget. Financial outcome measures are important in the value equation, but the numerator must be about the patient. As always, grateful for your insights and ongoing leadership.” Oh, thank you so much. And same to you. Grateful for yours. Betsy Seals in that podcast, though, she reminded carrier listeners about this “think about the value accruing to the patient” in that episode. And in the Wendell Potter encore that came out right before the show with Betsy, yeah, what Wendell said kind of made me realize why Betsy felt it important to remind carriers to think about the value accruing to patients. Wall Street rewards profit maximization in the short term. It does not reward value accruing to the patient. However—and here's me agreeing with Dr. Steve Schutzer, because I think this is what underlies his comment—if what we're doing gets so far removed from what is of value to the patient, then yeah, we're getting so removed from the human beings we're allegedly serving, that smart people can make smart decisions in theoretical model world. But what's being done lacks a fundamental grounding in actual reality. And that's dangerous for plan members, but it's also pretty treacherous from a business and legal perspective, as I think we're seeing here. Okay, so back to our theme of broken primary care and accelerating ER costs. Are carriers getting in there and putting a stop to it? I mean, as aforementioned about 8 to 10 times, if you have a broken primary care system, you're gonna pay for primary care, alright. It's just gonna be in really expensive care settings. You gotta figure carriers are wise to this and they're the ones that are supposed to be keeping healthcare costs under control for all America. Well, relative to keeping ER costs under control, here's a link to a study Vivian Ho, PhD, sent from Health Affairs showing how much ER prices have gone up. ER prices are way higher than they used to be. So, you'd think that carriers would have a huge incentive to get members primary care and do lots and lots of things to ensure that not only would members have access to primary care, but it'd be amazing primary care with doctors and nurses that were trusted and relationships that would be built. It'd be salad days for value. Except … they're not doing a whole lot at any scale that I could find. We have Iora and ChenMed and a few others aside. These are advanced primary care groups that are deployed by carriers, and these organizations can do great things. But I also think they serve—and this came up in the Dr. Fernandopulle show (EP460)—they serve like 1% of overall patient populations. Dr. Fernandopulle talked about this in the context of why these advanced primary care disruptors may have great impact on individual patients but they have very little overall impact at a national scale. They're just not scaled, and they're not nationwide. But why not? I mean, why aren't carriers all over this stuff? Well, first of all—and again, kind of like back to the Wendell show (EP384) now—if we're thinking short term, as a carrier, like Wall Street encourages, you know, quarter by quarter, and if only the outlier, mission-driven folks (the knights) in any given carrier organization are checking what's going on actually with plans, members, and patients like Betsy advised, keep in mind it's a whole lot cheaper and it's easier to just deny care. And you can do that at scale if you get yourself an AI engine and press Go. Or you can come up with, I don't know, exciting new ways to maximize your risk adjustment and upcoding. There's an article that was written by Sergei Polevikov, ABD, MBA, MS, MA

Grace Charrier—a powerhouse advocate, author, and cancer survivor—whose journey from a Stage 3 triple-negative breast cancer diagnosis to global advocacy is nothing short of extraordinary. Originally from Nigeria, Grace's life was upended when she was diagnosed following an unexpected health scare. Instead of retreating, she turned her experience into action, launching Cancer Convos with Grace B, writing the memoir IMPOSSICANT!, and becoming a voice for patients navigating the complexities of cancer care worldwide.Matthew and Grace dive into the realities of living with cancer, from the absurdities of the U.S. healthcare system to the deeply ingrained stigmas surrounding the disease in Africa. They explore the critical role of doctor empathy, the perils of consulting “Dr. Google,” and the relentless frustration of dealing with insurance providers. The conversation is raw, unfiltered, and filled with humor, as they trade stories about survivorship, advocacy, and the power of storytelling in making sense of the chaos.This episode delivers a mix of inspiration, honesty, and irreverence—showcasing Grace's unwavering determination to change the cancer narrative, one conversation at a time.RELATED LINKS:Grace Charrier on LinkedInCancer Convos with Grace B on YouTubeGrace's Memoir: IMPOSSICANT! on AmazonBlue Note TherapeuticsRare Patient VoiceImerman AngelsAmerican Cancer Society Cancer Action NetworkRed Door CommunityHealth UnionAdvocates for Collaborative EducationFEEDBACK:Like this episode? Rate and review Out of Patients on your favorite podcast platform. For guest suggestions or sponsorship inquiries, email podcast@matthewzachary.com.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

As patients enjoy positive AI-led interactions in other areas of their lives, they are coming to expect such treatment from their health systems. So if, instead, they receive a robotic and clunky experience from their hospital, it can constitute a one-way ticket to pressing 0 until a human comes on the line, or abandoning the call altogether. So what are IT executives to do? In this timely webinar, we'll speak to leaders who are focused on providing an optimal AI-powered interactive voice recognition experience so – as often as possible – patients can efficiently get their questions answered without needing to “speak to a representative.” Source: Navigating the Future of AI-Driven Patient Engagement on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

www.YourHealth.orgwww.SCHomeRx.comwww.thedisruptedpodcast.comwww.experiencinghealthcare.com www.YourHealth.Org

Send us a textAI, behavioral science and digital communications are transforming how patients interact with the healthcare system. But are they actually improving outcomes or just adding noise and costs?In this episode of the Health Biz Podcast, host David Williams speaks with Robert Farrell, CEO of mPulse, about how AI-driven personalization is transforming patient engagement. They discuss how conversational AI, behavioral science, and predictive analytics are helping healthcare organizations improve outcomes, boost health literacy, and engage patients more effectively.

Buckle up, because Amy Gittelman is back, and this episode is one for the ages. A fellow SUNY Binghamton (yes, we still call it that) alum, Amy joins me for a hilarious and brutally honest deep dive into the absurdities of healthcare, insurance fuckery, and the general nonsense that plagues the system. From dodging medical debt landmines to battling insurance companies that seem hellbent on denying care, we go all in.But wait—there's more! We reminisce about our Binghamton days, debate the superiority of Wegmans over every downstate grocery store, and expose the dark art of healthcare billing fraud (spoiler: it's as bad as you think). Amy, a seasoned healthcare badass, drops wisdom bombs on why the industry is broken, what we can do about it, and why she's basically a mix of Miranda Priestly, Leslie Knope, and Dolly freakin' Parton.If you've ever yelled at your insurance company, fought a medical bill, or just wanted to flip a table over the state of American healthcare, this episode is for you.RELATED LINKS:Amy Gittelman on LinkedInAmy's Odyssey Feature on PM360Amy's Profile on OncoDailyVeradigm Healthcare SolutionsFEEDBACK:Like this episode? Rate and review Out of Patients on your favorite podcast platform. For guest suggestions or sponsorship inquiries, email podcast@matthewzachary.com.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Health systems are increasingly focused on delivering personalized, data-driven care to better serve current and prospective patients. At the same time, they are tasked with attaining aggressive organic growth targets and reducing infrastructure and administrative costs. Achieving these goals requires IT executives to unify fragmented patient data from various sources to create a comprehensive consumer profile. This unified approach enables targeted outreach, addresses care gaps, and fosters patient loyalty.  Source: Unifying Disparate Patient Data for a Complete Consumer Picture and Enhanced Patient Engagement on healthsystemcio.com - healthsystemCIO.com is the sole online-only publication dedicated to exclusively and comprehensively serving the information needs of healthcare CIOs.

Michael chats with Kempton Presley, Chief Strategy Officer at AdhereHealth, LLC. In this episode, Michael and Kempton explore how advances in data analytics and behavioral science are transforming member engagement. They discuss how health plans and providers are leveraging predictive insights and omnichannel strategies to reach high-risk members by their preferred means. This personalized support, through incorporating science-backed techniques, helps address barriers to care and improve medication adherence. Kempton also shares insights on emerging trends in member engagement, the role of evidence-based interventions in shaping health outcomes, and what's next for the industry.

Welcome to another episode of Out of Patients, where we get real about the absolute circus that is the American healthcare system. If you've ever been trapped in a medical billing nightmare, gaslit by insurance reps, or just generally felt like healthcare is an elaborate game designed to screw you—this one's for you.Joining me is the indomitable Deb Gordon, a relentless champion for healthcare consumers, co-founder of Umbra Health Advocacy, and co-director of the Alliance of Professional Health Advocates. She literally wrote the book (The Healthcare Consumer's Manifesto) on navigating this broken system—and she's here to help you get unf*cked.We talk about why the healthcare system is a hot mess, how patient advocacy is (unfortunately) a booming business, and why you shouldn't have to fight tooth and nail just to get the care you're entitled to. And yes, there are people you can hire to help you navigate the bureaucratic hellscape of prior authorizations, medical bills, and misdiagnoses. It's an infuriating conversation—but also wildly empowering.If you've ever thought, Where the hell was this when I needed it?—well, now you know.RELATED LINKS

About Marisa Cruz:Dr. Marisa Cruz is the Vice President of Global Digital Medicine at AMGEN, a renowned global biotechnology company. An endocrinologist and internist, she continues to practice medicine at UCSF, bringing a clinical perspective to her work in digital health. Dr. Cruz oversees AMGEN's digital health strategy, focusing on harnessing data and technology to improve patient outcomes and bridge healthcare accessibility gaps.Things You'll Learn:AMGEN is driving innovation in digital health with initiatives like the LATTICE Consortium, aiming to reduce cardiovascular incidents by 50%.AI and machine learning are playing a crucial role in improving clinical trial diversity and accessibility.Emerging digital health trends, including implementation science and patient-centered care, are reshaping the future of healthcare.AMGEN's patient engagement platform, PARC, empowers patients to actively participate in their own healthcare journey.Resources:Connect with and follow Marisa Cruz on LinkedIn.Follow Amgen on LinkedIn and visit their website.Explore Amgen PARC websiteDiscover the LATTICE Consortium website. 

You know how some people enter your life with a knock, a bang, or maybe even a LinkedIn request? Not Rebecca Batterman, returning champion to Out of Patients, making her dramatic second appearance,Back in 2019, she karmically appeared like a plot twist in a film noir—unexpected, inevitable, and full of surprises. An AI strategist, an optimist (yes, those exist), and a young adult cancer survivor, Rebecca is here to school us on everything from the future of AI in healthcare to why nostalgia is a coping mechanism we all need. In this no-BS conversation, we talk about the state of innovation (is it still a buzzword?), the wild advancements in early cancer detection, and whether AI-generated empathy is just another overpromised tech fantasy.We also take a detour into the absurdity of pinkwashed cancer fundraising, the evolution of cancer portrayals in pop culture, and the ultimate question: Can you separate the art from the artist? Come for the cancer survivorship insights, stay for the South Park references and existential musings on whether you'd rather live in the past (with no antibiotics) or the future (with AI clones of yourself). RELATED LINKSRebecca Batterman on LinkedInUnderstanding AI on MavenRebecca's Articles on AdweekBreast Positivity as Self-CareFEEDBACKLike this episode? Rate and review *Out of Patients* on your favorite podcast platform. For guest suggestions or sponsorship inquiries, email podcast@matthewzachary.com. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Tricia Brouk isn't just a storyteller—she's a story architect, crafting narratives that connect humanity. A former ballet dancer turned award-winning director, choreographer, and transformational speaker coach, Tricia brings her unique journey to the mic in this captivating conversation. From dancing in iconic opera houses to choreographing Hollywood blockbusters, she has mastered the art of turning moments into movements.In this episode, Tricia and I dive deep into the magic of storytelling as a service, the difference between telling a story and truly captivating an audience, and how vulnerability can transform lives. Whether you're looking to step into the spotlight or just understand how to leave a meaningful legacy, Tricia's insights will challenge and inspire. Plus, don't miss her tales of collaborating with icons like James Gandolfini and Susan Sarandon, and her hilarious take on 80s nostalgia.Hit play and discover why Tricia Brouk is the influential voice you didn't know you needed.RELATED LINKS:Tricia Brouk's WebsiteTricia's Book: The Influential VoiceLinkedIn ProfileThe Big Talk PodcastFEEDBACK:Like this episode? Rate and review Out of Patients on your favorite podcast platform. For guest suggestions or sponsorship inquiries, email podcast@matthewzachary.com.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Jacob and Nikhil sit down with Daniel Perez, the Co-Founder and CEO of Hinge Health. Hinge Health is a digital clinic for patients with joint and muscle pain, having raised $800M+ from investors like Coatue and Tiger Global. They discuss Hinge Health's strategy for selling to employers, how digital health solutions can reach and retain users, the role of software x hardware in disrupting healthcare, and more. [0:00] Intro[2:34] The Evolution of Employer Health Solutions[4:03] Challenges and Strategies in Digital Health[7:07] Focus on Musculoskeletal Care[9:51] Engaging and Retaining Patients[16:17] Marketing and Awareness Strategies[19:31] The Role of Independent Validators[22:27] Clinical Validation and R&D Excellence[23:04] Healthy Competition and Market Differentiation[23:59] Product Superiority and Customer Validation[26:05] Team Dynamics and Tough Decisions[29:49] Future of Hinge Health and Healthcare Automation[31:44] AI and Technology Integration[36:18] Hardware Innovations and Market Impact[39:19] Value-Based Care and Outcome Guarantees[41:14] Regulatory Challenges and Innovation Constraints[43:38] Closing Thoughts and Entrepreneurial Advice Out-Of-Pocket: https://www.outofpocket.health/

Successfully sharing & acting on research findings depends on active partnerships with the implementers – patients, caregivers, & their clinician partners. Summary Claude AI consulted to create this summary The 2024 Academy Health Dissemination & Implementation (D&I) Science Conference revealed a significant gap between researchers and implementers (patients, caregivers, and their clinician partners). While D&I science studies how to share and apply research findings effectively, the conference highlighted that implementers—the very people meant to use these findings—were largely absent. Through interviews with attendees, key barriers emerged: high conference costs, lack of deliberate outreach, and content primarily designed for researchers. A compelling example from Ghana demonstrated successful implementation through radio drama and community health workers, suggesting that effective D&I requires meeting people where they are, both literally and figuratively. Click here to view the printable newsletter with images. It is more readable than the transcript, which can also be found below. Contents Table of Contents Toggle EpisodeProemShare and Use: Dissemination and Implementation2024 Academy Health D&I ConferenceAccording to Scientists, What is D&I?Setup and IntroductionsNGOs using Implementation ScienceNothing about us without usNGOs implement every dayUnderstanding the caregiver's experienceResearch questions from implementersAlign the languageFacilitating implementationWhat is Dissemination and Implementation Science?Implementers at the conferenceMore intentional invitationsPartnering with PharmaPaying for implementers to attendExperts don't have all the answersCost and timeRadical dissemination by radioTen + ten + thirtyReflectionRelated episodes from Health Hats Please comment and ask questions: at the comment section at the bottom of the show notes on LinkedIn  via email YouTube channel  DM on Instagram, Twitter, TikTok to @healthhats Production Team Kayla Nelson: Web and Social Media Coach, Dissemination, Help Desk  Leon van Leeuwen: article-grade transcript editing  Oscar van Leeuwen: video editing Julia Higgins: Digital marketing therapy Steve Heatherington: Help Desk and podcast production counseling Joey van Leeuwen, Drummer, Composer, and Arranger, provided the music for the intro, outro, proem, and reflection, including Moe's Blues for Proem and Reflection and Bill Evan's Time Remembered for on-mic clips. Podcast episodes on YouTube from Audio Podcast   Inspired by and Grateful to Anonymous, Bernard Appiah, Bryan Ford, Catherine Hoyt, Nadia Sam-Agudu, Tatiana Nickelson, Greg Martin, Kristin Carman, Aaron Carroll, Susannah Fox, Eric Kettering, Rodney Elliott, Lisa Stewart, Ellen Schultz, Kathleen Noonan Links and references The Communication Initiative Network Bernard Appiah Bernard Appiah's publications  Fascinating!! Nadia Sam-Agudu recent publication. Check this out. St. Louis Sickle Cell Association University of Colorado Accord Center. See Infographic here. Communication and Dissemination Strategies To Facilitate the Use of Health and Health Care Evidence Dissemination and Implementation Science to Advance Health Equity: An Imperative for Systemic Change Managing Clinical Knowledge for Health Care Improvement Embedding implementation science in the research pipeline A Systematic Review of Patient Engagement and Its Organizational Impact The Application and Evolution of the Practical, Robust Implementation and Sustainability Model (PRISM): History and Innovations Engagement in Research: PCORI's Foundational Expectations for Partnerships | PCORI Toolkit resources | Consumer Engagement | VCCC Alliance Building the table together: Lessons on authentic community engagement from INSPIRE Rebel Health: A Field Guide to the Patient-Led Revolution in Medical Care – Susan...

Get ready for a wild ride with Matt Lewis, the Tony Stark-meets-Jerry Seinfeld of the mental health AI world. As a multi-degreed polymath, Matt has been ahead of the curve on AI since MySpace was a thing. In this episode, we dive into everything from neuroethics and AI-powered mental health solutions to existential fears of Skynet ruining your day. Matt shares the real scoop on how AI can revolutionize diagnosis, therapy, and even the very definition of sanity—while hilariously lamenting the difficulty of spelling “rhythm.” If you've ever wondered whether AI is here to save the world or just mess with your playlist, this episode is for you. Join us as we balance hope, skepticism, and an unhealthy number of 80s references in this thought-provoking, laugh-out-loud conversation.RELATED LINKSMatt Lewis on LinkedInLLMental Official WebsiteMatt's Feature on MM+M OnlineFEEDBACKLike this episode? Rate and review *Out of Patients* on your favorite podcast platform. For guest suggestions or sponsorship inquiries, email podcast@matthewzachary.com. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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What happens when you give a 14-year-old the mic and let her fly solo without her twin brother? Magic, that's what. This episode of Out of Patients features my daughter, Hannah, on her seventh (yes, seventh) appearance on the show, but this time she's stealing the spotlight solo. From reminiscing about slushy Christmas Eves and rare baby illnesses to deep dives into the hexagonal perfection of honeycombs, this mini-episode is packed with wit, banter, and a healthy dose of dad jokes. We touch on everything from gaming nostalgia to family quirks, proving once again that sometimes the best conversations happen when you just press record. Whether you're a longtime listener of the Zachary family chronicles or new to the Out of Patients universe, this one's got laughs, lessons, and a little love for everyone.FeedbackLike this episode? Rate and review Out of Patients on your favorite podcast platform. For guest suggestions or sponsorship inquiries, email podcast@matthewzachary.com.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Prepare for a whirlwind of brilliance with Dr. Natanya Wachtel—a self-proclaimed "failed therapist" turned media maven, behavioral strategist, and all-around badass. In this episode, we dive into her transformative journey from navigating personal loss to spearheading innovative mental health initiatives and reimagining her own identity in a world that loves labels. From her esoteric love of theater and eclectic career in Big Pharma to candid insights about obesity, Ozempic, and the not-so-great healthcare system, Natanya delivers an unfiltered look at life's complexities with humor and heart.Expect laughs, life lessons, and a few "did-they-really-just-say-that" moments as we explore why it's okay to be a hot mess—and how embracing it can lead to your most authentic self. This is not just an episode; it's an experience. Buckle up.RELATED LINKS:Dr. Natanya Wachtel's WebsiteDr. Natanya Wachtel on LinkedInDr. Natanya Wachtel on Marquis Who's WhoDr. Natanya Wachtel on World's LeadersFEEDBACK:Like this episode? Rate and review Out of Patients on your favorite podcast platform. For guest suggestions or sponsorship inquiries, email podcast@matthewzachary.com.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Back for Round 2 and wielding her wit like a machete, Jen Singer returns to Out of Patients with Matthew Zachary. Cancer survivor, heart failure "graduate," and creator of the 'Just Diagnosed Guides,' Jen has seen it all — and she's here to help YOU see it all more clearly. From dismantling medical jargon to calling BS on "Stay Strong" toxic positivity, this conversation is a masterclass in how to survive, thrive, and laugh in the face of life's curveballs. Need a guide on what to do the day sh*t hits the fan? Jen wrote it. Need permission to be pissed off? She grants it. From 'elegant tumors' to 'unremarkable tests' (the best kind), this episode is a hilarious, human, and wholly unfiltered look at the realities of being sick in America. You'll laugh, you'll learn, and you'll definitely Google 'heart boo-boo.'RELATED LINKS:Jen Singer's WebsiteAbout Jen Singer - Just Diagnosed GuidesJust Diagnosed GuidesJen's LinkedInJust Diagnosed Guide on National Breast Cancer FoundationEpisode 269: Jen Singer on Out of Patients (2022)FEEDBACKLike this episode? Rate and review Out of Patients on your favorite podcast platform. For guest suggestions or sponsorship inquiries, email podcast@matthewzachary.com.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Prepare to be inspired and entertained as Sean Wachter returns to Out of Patients! Sean, aka "The Cancer Fighter," is a two-time melanoma survivor, professional wrestler, coffee shop entrepreneur, and self-proclaimed 'f**ked up Forrest Gump.' With a resume that includes Madison Square Garden, WWE dreams, and a 'We Got This' People's Champion belt, Sean's journey of triumph over cancer (and doctors who didn't believe him) is nothing short of extraordinary. This episode dives into Sean's fight against misdiagnosis, his wrestling odyssey, and his hilarious philosophy of not having “time for why.” Get ready for a rollercoaster of grit, humor, and inspiration, capped with a dose of 80s nostalgia and a no-holds-barred approach to life.RELATED LINKSSean Wachter's Instagram: @thecancerfighterseanwachterSean Wachter on LinkedIn: Sean WachterOvercoming Brain Mets and LMD: Sean's Melanoma Journey: Cure Melanoma Blog"Live and Live Fully" Story: V FoundationFEEDBACKLike this episode? Rate and review Out of Patients on your favorite podcast platform. For guest suggestions or sponsorship inquiries, email podcast@matthewzachary.com.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this lively and insightful episode of Out of Patients, host Matthew Zachary sits down with Mariana Arnaut, Founder and CEO of The After Cancer, a groundbreaking platform helping cancer survivors navigate the uncharted waters of life post-treatment. Joined by his sharp and witty Chief of Staff, Jen Ramprasad, the trio dives into the gaps in survivorship care, the rise of "cancer retail," and the moral dilemmas of monetizing support services for the cancer community. Mariana also shares the story behind Cards Against Cancer, a clever spin on the popular party game that has sparked meaningful—and sometimes hilarious—conversations within the cancer survivor community. From the challenges of living in Portugal to the wild world of U.S. healthcare, this episode is a mix of humor, humanity, and hard truths.RELATED LINKSThe After CancerCancerConAmerican Cancer Society's Report on Survivorship CostsConnect with Mariana ArnautFEEDBACKLike this episode? Rate and review *Out of Patients* on your favorite podcast platform. For guest suggestions or sponsorship inquiries, email podcast@matthewzachary.comSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Welcome to another episode of "Restoring the Soul with Michael John Cusick." In today's episode, we'll explore the critical concept of trauma-informed care—a term that's become widespread yet is often misunderstood. Originating from clinical and research settings and gaining broader cultural awareness, trauma-informed care prioritizes understanding the comprehensive life experiences of individuals to improve their engagement and outcomes in care settings.Michael shares personal stories that underscore the importance of this approach, illustrating the profound impact it can have on patient experiences and outcomes. We'll delve into practical ways organizations can create sensitive environments for those with neurodiversity and sensory sensitivities, the significance of establishing clear protocols for consent and empowerment, and the necessity of training staff in trauma-informed practices.Join us as we discuss how integrating trauma-informed care can lead to better engagement, retention, and overall health outcomes, transforming the way we approach care in both medical and therapeutic environments.ENGAGE THE RESTORING THE SOUL PODCAST:- Follow us on YouTube - Tweet us at @michaeljcusick and @PodcastRTS- Like us on Facebook- Follow us on Instagram & Twitter- Follow Michael on Twitter- Email us at info@restoringthesoul.com Thanks for listening!