Podcasts about mckesson

Whether you're looking for innovative ideas or practical tips, this episode offers valuable insights for a thriving front end. Gain expert insights from Megan Baccam, Director, Product Management at McKesson, and Russell Gong, Co-founder of Cabinet Health. Listeners will discover how independent pharmacies can leverage private-label products to boost patient care and business growth in this episode of Independent Insights. This episode dives into Foster & Thrive, McKesson's over-the-counter private brand. Learn actionable strategies for improving margins, attracting new customers, and enhancing your front-end growth. HostSuzanne Feeney, PharmDVP, Pharmacy Retail OperationsMcKesson, Health MartGuestsVanessa Thompson, PharmDSr. Manager, MarketingMcKesson, Health Mart Megan BaccamDirector, Product ManagementMcKessonRussell GongCo-Founder Cabinet HealthResources Health Mart Pharmacies can learn more about Foster and Thrive at https://www.fosterandthrive.com/ and Front End Insights at my.healthmart.com/purchasing/front-end-insightsEpisode 7: Marketing Mastery: Transform Your Pharmacy with Proven Strategieshttps://podcasts.apple.com/us/podcast/episode-7-marketing-mastery-transform-your-pharmacy/id1753117895?i=1000678415339The views and opinions expressed in this podcast are those of the guest and do not necessarily represent the views or positions of Health Mart, McKesson or its affiliates or subsidiaries ("McKesson”). The information provided herein is for informational purposes only and does not constitute the rendering of clinical, legal or other professional advice by McKesson.

In the 5th episode of the “5 Pillars of Wound Care” series, Heather Trumm, Partner Account Manager with VGM & Associates, and Amanda Smithey, Senior Manager, Advocacy and Strategic Partnerships, HME Division with McKesson, explore strategies for building your referral network using your existing referral base and patient population. The episode also covers setting expectations with referral sources and offers tips on keeping them accountable to the rules and regulations you've established. Additionally, Heather and Amanda provide insights into training your referral sources, including conducting in-services, what topics to cover, and how to creatively approach training and education.Tune in to learn how to strengthen your referral network and enhance your wound care program!

Join us for an inspiring episode of the Independent Insights series by McKesson / Health Mart, where we delve into the transformative power of partnerships in the world of independent pharmacies. Hosted by Suzanne Feeney, this episode features insightful conversations with Helen Ianniello and Ellie Geise, two remarkable women who share their journeys and the pivotal role partnerships have played in success.Episode HighlightsIndependent Pharmacies provide personalized care in the communities they serve. This episode dives into how partnerships can enhance services and impact community health and well-being.In this episode you'll hear from Helen Ianniello and Ellie Giese about the power of partnerships within pharmacy. Growing up in a small town in Nebraska, Ellie was inspired by her mother's independent pharmacy. Now a Pharmacy Sales Consultant, she shares her passion for small-town pharmacies and their vital role in community health.Helen's story is one of resilience and determination. From a nurse to a successful pharmacy owner, she discusses the challenges and triumphs of taking over Stockmen's Drug and the essential partnerships that helped her turn the business around.Tune in to hear these compelling stories and gain valuable insights on how partnerships can drive success in independent pharmacies. HostSuzanne Feeney, PharmDVP, Pharmacy Retail OperationsMcKesson, Health MartGuestsHelen Ianniello, RNPharmacy OwnerStockmen's DrugEllie GeisePharmacy Sales ConsultantMcKesson ResourcesHealth Mart Pharmacies can learn more about APhA Project Impact opportunities by reaching out to their McKesson Pharmacy Sales Consultant (PSC) or Vice President, Pharmacy Retail Operations. The views and opinions expressed in this podcast are those of the guest and do not necessarily represent the views or positions of Health Mart, McKesson or its affiliates or subsidiaries ("McKesson”). The information provided herein is for informational purposes only and does not constitute the rendering of clinical, legal or other professional advice by McKesson.

In the 4th episode of the “5 Pillars of Wound Care” series, Heather Trumm, Partner Account Manager with VGM & Associates, and Amanda Smithey, Senior Manager, Advocacy and Strategic Partnerships, HME Division with McKesson, delve into the essential training for HME staff in wound care. This episode covers what a comprehensive training program would entail for both your referral sources and internal staff. Key topics include disease state training, product category training, and referral and patient engagement training. Gain insights into the importance of clinical training, wound terminology, product category training for your HME staff, and the distinct training needs for sales/marketing teams and resupply staff. ResourceThe Wound Care Manual is exclusively available to VGM members on our members-only portal.

More Top Sustainable Stocks To Consider includes several articles featuring terrific renewable energy, healthcare, branded consumer and natural food stocks. By Ron Robins, MBA Transcript & Links, Episode 152, April 18, 2025 Hello, Ron Robins here. Welcome to my podcast episode 152, published April 18, 2025, titled “More Top Sustainable Stocks To Consider.” It's presented by Investing for the Soul. Investingforthesoul.com is your site for vital global ethical and sustainable investing mentoring, news, commentary, information, and resources. Remember that you can find a full transcript and links to content, including stock symbols and bonus material, on this episode's podcast page at investingforthesoul.com/podcasts. Also, a reminder. I do not evaluate any of the stocks or funds mentioned in these podcasts, and I don't receive any compensation from anyone covered in these podcasts. Furthermore, I will reveal any investments I have in the investments mentioned herein. Additionally, quotes about individual companies are brief. Please visit the podcast's webpage for links to the articles and additional company and stock information. ------------------------------------------------------------- More Top Sustainable Stocks To Consider (1) Now, the following articles offer some interesting investment ideas. The first article is titled ESG Still Matters. 3 Defensive Stocks That Make the Grade. It's by Teresa Rivas and seen on barrons.com. Here are a few quotes from her article. “Portfolio manager Bill Davis is shutting out all the noise and sticking to his guns. The term ESG has been a lightning rod for a long time, but it is—and always has been—simply ‘a proxy for finding a well managed company…' Davis puts his money where his mouth when it comes to the actively managed Hennessy Stance ESG ETF, which doesn't invest in tobacco, fossil fuel, weapons, and similar areas. He does make exceptions based on company principles. The fund uses an algorithm to rank S&P 500 companies by various risk factors and metrics, and identifies those most likely to generate positive alpha and minimize harm. It also helps avoid being reactionary to the zigzags of U.S. policy these days. That strategy, which also avoids large positions, hasn't distinguished itself in these past few years when the Magnificent Seven tech stocks and a handful of other megacaps drove index performance—the fund, though, does have positions in Google, Apple, and Netflix. Still, Davis stands firm. The strategy can show its worth when investors are more concerned with downside risk protection. There are plenty of companies, though, that Davis feels differently about. He likes drug distributor  Cardinal Health CAH —peer to Barron's pick McKesson—because healthcare remains a safe haven and Cardinal has done particularly well—doubling the S&P 500 in recent years. Its earnings growth profile is good and ‘it's a solid company with large enough scale to have pricing power.' Also making the cut is Atmos Energy AIO Davis cites the natural-gas utility's relative momentum—the shares are up nearly 30% in the past year—and its defensive qualities. Although the fund shies away from fossil fuels, distributors like Atmos that are transparent, focused on reducing greenhouse gas emissions, do fit the bill. Davis owns staple General Mills GIS as well, again for its defensive qualities, including a 4% yield, and its size—big enough to exert pricing power. He does see only modest upside, but also ‘low downside, so it's a good fit for our portfolio.'” End quotes. ------------------------------------------------------------- More Top Sustainable Stocks To Consider (2) This second article brings us back to the most likely favourite sector for ethical and sustainable investors. Its title is 5 Renewable Energy Stocks to Buy Amid Growing Market Demand by Nalak Das at Zacks and seen on finance.yahoo.com. Here's some of what Mr. Das says about his picks. “These five renewable stocks have strong long-term potential. These stocks have seen positive earnings estimate revisions in the last 60 days. Each of our picks currently carries a Zacks Rank #2 (Buy). At the same time, these companies pay dividends regularly at an attractive rate. 1. The AES Corp. AES is one of the forerunners in the utility industry's transition to clean energy by investing in sustainable growth and innovative solutions while delivering superior results. AES continues to invest in clean energy projects. In 2024, AES completed the construction of 3 gigawatts (GW) of wind, solar, gas and energy storage. [The company] expects to add a total of 3.2 GW of new renewables to its operating portfolio by the end of 2025… AES has an expected revenue and earnings growth rate of 3.1% and -1.4%, respectively, for the current year… AES has a current dividend yield of 6.32%. The AES Corporation (AES): Free Stock Analysis Report. 2. OGE Energy Corp. OGE has been investing steadily to expand its renewable generation assets. The company is focused on reducing its carbon dioxide emissions to 50-52% by 2030. As of Dec. 31, 2024, OGE owned the 120 megawatts (MW) Centennial, 101 MW OU Spirit and 228 MW Crossroads wind farms. It also owns and operates six solar sites across the state of Oklahoma and one in Arkansas, which comes with a cumulative generation capacity of 32.2 MW… OGE has an expected revenue and earnings growth rate of 0.8% and 3.7%, respectively, for the current year… [The company] has a current dividend yield of 3.88%. OGE Energy Corporation (OGE): Free Stock Analysis Report. 3. WEC Energy Group Inc. WEC is investing in cost-effective zero-carbon generation like solar and wind. During 2025-2029, WEC plans to invest $28 billion, out of which $9.1 billion will be invested in regulated renewable projects. The idea is to further strengthen WEC's renewable portfolio… WEC Energy Group has an expected revenue and earnings growth rate of 9.2% and 8.5%, respectively, for the current year…[It] has a current dividend yield of 3.42%. WEC Energy Group, Inc. (WEC): Free Stock Analysis Report. 4. NiSource Inc. NI expects to invest $19.4 billion during 2025-2029 to modernize infrastructure, which will enhance the reliability of its operations. NISource continues to add clean assets to its portfolio and retire coal-based units. [The company] is set to retire its 100% coal-generating sources between 2026 and 2028 and replace the production volumes with reliable and cleaner options at lower costs. NISource aims to reduce greenhouse gas emissions by 90% by 2030 from the 2005 levels. This initiative can help NISource lower the cost of operations by focusing on new and advanced assets. New products and services can lead to added revenue streams… NiSource has expected revenue and earnings growth rates of 11.1% and 6.9%, respectively, for the current year… [it] has a current dividend yield of 2.94%. NiSource, Inc (NI): Free Stock Analysis Report. 5. CMS Energy Corp. CMS remains one of the primary utility providers in Michigan. CMS plans to invest $20 billion in infrastructure upgrades, repair and clean energy generation during 2025-2029. In November 2024, CMS filed its 20-year renewable energy plan, which includes the addition of nine GW of solar and four GW of wind to its generation portfolio during 2025-2045… CMS Energy has an expected revenue and earnings growth rate of 7.4% and 7.8%, respectively, for the current year… [it] has a current dividend yield of 3.05%. CMS Energy Corporation (CMS): Free Stock Analysis Report.” End quotes. ------------------------------------------------------------- More Top Sustainable Stocks To Consider (3) This third article is an updated version of a February 20, 2025, story. It was featured in my Podcast: The Low-Carbon Stocks for Sustainable Investors. Its new title is Best Natural and Organic Food Stocks to Buy Now in 2025 by Sumit Singh. Again, it's from the great Zacks research group and found on finance.yahoo.com. Here are some quotes from the new article. “Companies like The Hain Celestial Group, Inc. HAIN, General Mills, Inc. GIS and Vital Farms, Inc. VITL are responding to the rising demand for organic, clean-label and ethically sourced foods. With consumers prioritizing transparency, sustainability and minimal processing, the market for natural foods continues to grow. Expanding farm networks, plant-based innovations and a focus on humane, eco-friendly production are shaping the industry's future… The global healthy foods market is expected to reach $2.26 trillion by 2035. 3 Natural Food Stocks to Watch 1. United Natural Foods, Inc. UNFI stands as a prominent player in the natural food sector, serving as one of the largest distributors of organic and natural products in North America. Through its extensive network, United Natural Foods supplies a vast array of products, including fresh produce, pantry staples, dairy alternatives and plant-based foods. With its diverse portfolio, the company caters to both retail giants and independent natural food stores, meeting the growing demand for cleaner, healthier eating options. United Natural Foods has made a strategic shift by realigning its wholesale business into two product-centric divisions — one of which is solely dedicated to natural, organic, specialty and fresh products… This Zacks Rank #2 (Buy) company is increasingly focusing on innovation and sustainability within the natural foods space. The company has committed to enhancing its supply-chain practices, reducing waste and supporting regenerative agriculture initiatives. United Natural Foods is also working closely with suppliers to accelerate food innovation. Upgrades in automation and warehouse processes are leading to better order accuracy, less product waste and faster deliveries. United Natural Foods, Inc. (UNFI): Free Stock Analysis Report. 2. Sprouts Farmers Market, Inc. SFM has been at the forefront of the natural and organic food movement, catering to health-conscious consumers seeking fresh, high-quality and ethically sourced products. The company's commitment to fresh, organic and attribute-driven products sets it apart. This strategic positioning not only resonates with a growing base of wellness-focused consumers but also aligns with broader food industry trends favoring transparency, sustainability and nutritional value… In addition to product innovation, this Zacks Rank #2 company excelled at enhancing customer engagement through strategic merchandising events and effective marketing campaigns. Seasonal events like the Summer Cherry Festival shine a spotlight on fresh, specialty items and educate consumers on better-for-you choices. This approach not only drove strong traffic across its channels but also contributed to its robust e-commerce growth, surpassing $1 billion in sales in 2024. Sprouts Farmers Market, Inc. (SFM): Free Stock Analysis Report. 3. Beyond Meat, Inc. BYND has strategically realigned its product innovation to strengthen its appeal among health-conscious and natural-food-seeking consumers. A standout development in this direction is the launch of Beyond IV and the extended Beyond Steak line. These new offerings have been designed not only to deliver flavor and texture improvements but also to meet heightened consumer expectations around nutrition and ingredient transparency. These products have earned accreditations from respected health organizations, including the American Heart Association, American Diabetes Association and Clean Label Project. This Zacks Rank #2 company has taken a proactive stance, using nutritional credentials and transparent messaging to reposition its products as a better-for-you choice. By doubling down on natural and functional food innovation, the brand is not only aiming to win over skeptical customers but also elevate its products to a new standard that aligns more closely with organic and wellness-oriented trends in the food industry. Beyond Meat, Inc. (BYND): Free Stock Analysis Report. End quotes. ------------------------------------------------------------- Additional article links 1. Title: Analog Devices a Top Socially Responsible Dividend Stock With 2.2% Yield (ADI) on nasdaq.com. By BNK Invest. 2. Title: How to Invest in IonQ (IONQ) on fool.com. By Rachel Warren. 3. Title: 11 Climate-Tech Companies to Watch in 2025 on inc.com. By Chloe Aiello. UK article link Title: Triodos Bank Recognised as Top-Scoring Best Buy by Ethical Consumer on ffnews.com. By Ethical Consumer. ------------------------------------------------------------- Ending Comment These are my top news stories with their stock and fund tips for this podcast, “More Top Sustainable Stocks To Consider.” Please click the like and subscribe buttons wherever you download or listen to this podcast. That helps bring these podcasts to others like you. And please click the share buttons to share this podcast with your friends and family. Let's promote ethical and sustainable investing as a force for hope and prosperity in these troubled times! Contact me if you have any questions. Thank you for listening. I'll talk to you next on May 2nd. Bye for now.   © 2025 Ron Robins, Investing for the Soul

Send us a textThis episode was taped live at the ViVE 2025 conference in Nashville, Tennessee. About This EpisodePatty Hayward, General Manager of Healthcare and Life Sciences at TalkDesk, shares how personalized AI communication in healthcare is becoming reality. In a groundbreaking partnership with Epic, TalkDesk is transforming healthcare contact centers from cost-driven call hubs into vital parts of the care team, integrating support directly into electronic health records and empowering agents to guide patients with empathy and precision. Hayward dives into this evolution and makes a compelling case for co-innovation, challenging outdated metrics and redefining what truly human-centered healthcare can look like. Whether you're a healthcare professional, technology enthusiast, or simply someone who's experienced the frustration of healthcare bureaucracy, this episode offers a compelling vision of how bold thinking and strategic partnerships are creating more human-centered experiences. About Patty HaywardPatty Hayward, General Manager of Healthcare and Life Sciences at Talkdesk, has over a quarter century of industry strategy experience, including at organizations such as McKesson, Medicity, and Humedica. She is an expert in HIE, population health, pharmacy, process redesign for healthcare systems, and increasing access to patient information. Additional ResourcesLinkedIn: @PattyHaywardSupport the show-------- Stay Connected www.leighburgess.com Watch the episodes on YouTube Follow Leigh on Instagram: @theleighaburgess Follow Leigh on LinkedIn: @LeighBurgess Sign up for Leigh's bold newsletter

In the 3rd episode of the “5 Pillars of Wound Care” series, hosts Heather Trumm, Partner Account Manager with VGM & Associates, and Amanda Smithey, Senior Manager, Advocacy and Strategic Partnerships, HME Division with McKesson, dive into the essentials of establishing effective vendor partnerships. They explore strategies for simplifying the process of developing and identifying the right vendor relationships for your business. Heather and Amanda also discuss how to leverage the resources that vendors offer to maximize your success, and how to utilize your relationships to help generate leads together. A lot of these concepts not only work with surgical dressings, but also can apply to HME, DME, respiratory and more. 

Ford v. McKesson

In the second episode of the “5 Pillars of Wound Care” series, Heather Trumm, Partner Account Manager with VGM & Associates, and Amanda Smithey, Senior Manager, Advocacy and Strategic Partnerships, HME Division with McKesson, return to delve into the development of your surgical dressings program. They cover essential components such as the Surgical Dressings LCD, the importance of formulary development, and the order process, including the resupply aspect. This may be the most crucial step of your wound care program development- you won't want to miss this episode!

Join Suzanne Feeney from McKesson Health Mart and guest Josh Borer, a seasoned pharmacy owner, as they explore innovative strategies to enhance pharmacy operations. Discover how synchronizing refills and scheduling patient appointments can revolutionize your pharmacy practice, reduce costs, and improve patient outcomes. Tune in for practical tips and inspiring stories from the frontlines of independent pharmacy. HostSuzanne Feeney, PharmDVP, Pharmacy Retail OperationsMcKesson, Health MartGuestsJosh Borer, PharmDPresident/OwnerRex PharmacyResourcesHealth Mart Pharmacies can access Health Mart University (HMU) for:Helpful CE courses and more on inventory management and med syncHealth Mart pharmacists to claim their CE credit for weekly GameChangers episodes The views and opinions expressed in this podcast are those of the guest and do not necessarily represent the views or positions of Health Mart, McKesson or its affiliates or subsidiaries ("McKesson”). The information provided herein is for informational purposes only and does not constitute the rendering of clinical, legal or other professional advice by McKesson.

If you're thinking about starting a cash-based, physical medical practice, there's one term you should know: GPO (Group Purchasing Organization). A GPO helps you save money by negotiating bulk discounts on medical supplies, medications, office essentials, waste disposal, and even malpractice insurance. Instead of setting up contracts with multiple vendors yourself, you get instant access to lower prices through these organizations. Pros: Streamlined purchasing Discounted rates on supplies & services Access to vendors that typically work with larger organizations Cons: Some GPOs have membership fees (though most don't) Less flexibility in product selection Popular GPOs to check out: Medline Premier Inc. McKesson Cardinal Health Vizient MPPG (Medical Practice Purchasing Group) Should you use a GPO? It depends! If you're just starting out, you may be fine ordering directly from a major supplier like McKesson. But as your practice grows, a GPO can simplify operations and cut costs. Have you used a GPO before? Let me know your thoughts! Email me at drmo@digitalnomadphysician.com.

This episode of the Industry Matters Podcast is the first in a five-part series, the Five Pillars of Wound Care: Identify Market Needs. Join industry experts, Heather Trumm, Partner Account Manager with VGM & Associates, and Amanda Smithey, Senior Manager, Advocacy and Strategic Partnerships, HME Division with McKesson, as they discuss how to determine if the wound care market is right for your business, the industry landscape, profitability, and more.  Resources:Wound Care Guide: Determine if the wound care category is right for your businessWound Care Manual: Comprehensive manual on the wound care industry including, an introduction to the industry, product overview, setting up a marketing plan, and additional resourcesVGM Market Data: See who's billing for wound care HCPCS codes or where those referrals are going

Join us for an exciting episode of Independent Insights as Suzanne Feeney sits down with Dr. Elizabeth Skoy from North Dakota State University. They delve into the dynamic transformation of community pharmacists' roles and explore the power of collaborative practice agreements and test-to-treat services. These innovations are opening new doors for pharmacists to make a significant impact in their communities. From empowering pharmacy technicians to embracing a team-based care approach, this episode is brimming with actionable insights and strategies designed to inspire you to lead the charge in pharmacy practice transformation within your state. Whether you're a seasoned pharmacist or just starting your journey, this episode offers valuable guidance on enhancing your pharmacy's influence while keeping patient care at the forefront. Tune in and discover how you can drive positive change and elevate the standard of care in your community pharmacy!HostSuzanne Feeney, PharmDVP, Pharmacy Retail OperationsMcKesson / Health MartGuestElizabeth Skoy, PharmD, FAPhAProfessor and Director of the Center for Collaboration and Advancement in PharmacyNorth Dakota State UniversityResourcesHealth Mart franchise members can access Health Mart University for point-of-care testing, Test-to-Treat, and compliance courses here: Health Mart UniversityThe views and opinions expressed in this podcast are those of the guest and do not necessarily represent the views or positions of Health Mart, McKesson or its affiliates or subsidiaries ("McKesson”). The information provided herein is for informational purposes only and does not constitute the rendering of clinical, legal or other professional advice by McKesson.

This week on Geek Off The Street, we're talking about Captain America: Brave New World with our friend Wilbur Mckesson III! We talk about the characters and the action and pacing but also the lackluster story and also why this movie has such huge backlash! All that and so much more on this week's exciting episode of the GOTS Official Podcast!Podcast Timecodes![1:45] What are we drinking this week?[2:30] Fantastic Four Trailer Discussion[14:40] Opening Thoughts and Facts[18:35] Positives[33:35] Negatives[59:30] Rating[1:02:50] What Are We Into This Week?Check Out These Books! When The Sakura Blooms! by J. Leroy Tucker!Wilbur Mckesson's Retribution!Greg Sorber's Mechhaven!Pax Machina Audio Book!Join Us In The Discussion!Email: thegeeksoffthestreet@gmail.comInstagram: @thegotspodSubscribe on Youtube!Like Our Facebook! Twitter: @thegotspodTrent Personal: @trentctuckerMusic: @erictucker__Stuff We Mentioned!Chikara Ramen!Trent Tucker Vlogs!Invincible Season 3!House of Cards!               Dr. Stone!People We Mentioned!Tree of Dreams Music@chikara_ramen@badicalradness@jenjoink@gregerationx@author_wilbur_m@mcpodcast@z_daughter_of_light@mindmattermystery

In this premiere episode, Jessica White, PharmD, VP of Speciality Portfolio & Programs at McKesson, brings over 20 years of experience to the table. From managing oncology's generics portfolio to fostering manufacturer relationships, Jessica shares her unique insights into the strategies that can help navigate drug shortages and ensure continuity in patient care.Tune in as Jessica emphasizes the importance of collaboration among stakeholders to maintain supply chain stability and deliver exceptional care.Check out Jessica's article, Stakeholders Collaborate to Ensure Supply Chain Continuity, where she discusses how effective collaboration can help prevent drug shortages and maintain continuous patient care.

What if scheduling a doctor's appointment was as easy as booking a table at your favorite restaurant? Join for an enlightening discussion with Jeff Gartland, CEO of Relatient, as we unlock the complexities of patient scheduling in healthcare. Jeff shares his unique perspective, drawing from a childhood influenced by behavioral psychologists and a career spanning top healthcare technology firms like McKesson, Ciox, and Elevance. Together, we explore how patient scheduling is much more than a tech challenge; it's about transforming human interactions in healthcare. From understanding the nuances between "new" and "existing" patients to creating a seamless, consumer-centric referral system, Jeff offers invaluable insights into reshaping the way we engage with medical practices.Discover how cutting-edge technology can bridge the gap in appointment scheduling while boosting  patient access and satisfaction. Jeff explains the paradox of how long waits for appointments can coexist with underutilized clinical time, offering solutions that hinge on sophisticated scheduling systems and automated waitlists. We discuss the significance of a portal-free experience that simplifies the referral process and enhances convenience for patients. Whether it's aligning scheduling rules to meet patient demand or ensuring operational precision without sacrificing accessibility, this episode provides a roadmap to boost patient engagement for a better healthcare experience.Host David E. Williams is president of healthcare strategy consulting firm Health Business Group. Produced by Dafna Williams.

Join us for an inspiring episode of Independent Insights, where we celebrate the remarkable stories and achievements of the 2024 Health Mart Pharmacy of the Year Award finalists.  Delve into the vibrant world of independent pharmacies as we explore the innovative strategies and community-driven efforts of these pharmacy powerhouses. Hear from finalists Avery Drier of Drier Pharmacy, Jennifer Metcalf of Hayden Pharmacy, and Brian Marr of Creswell Pharmacy, who share their secrets to success, from creative branding and engaging community events to savvy business practices and advocacy. Don't miss out on hearing firsthand accounts of resilience, dedication, and the collective push for industry progress. And remember to mark your calendars for the McKesson ideaShare event in Nashville, Tennessee, from July 10th to 13th, 2025, where you can connect with fellow pharmacists and explore new horizons in independent pharmacy.HostSuzanne Feeney, PharmDVP, Pharmacy Retail OperationsMcKesson, Health MartGuestsVanessa Brown, PharmDSenior Manager, MarketingMcKesson / Health MartAvery DrierStudent PharmacistDrier PharmacyJennifer MetcalfPharmacistHayden PharmacyBrian MarrPharmacistCreswell PharmacyResources Health Mart Pharmacies can learn more about the Health Mart Pharmacy of the Year Award here: https://mckessonideashare.com/health-mart-pharmacy-of-the-year/Applications for the 2025 Health Mart Pharmacy of the Year Aware will open on February 1st, 2025 and close on March 1st, 2025.  The views and opinions expressed in this podcast are those of the guest and do not necessarily represent the views or positions of Health Mart, McKesson or its affiliates or subsidiaries ("McKesson”). The information provided herein is for informational purposes only and does not constitute the rendering of clinical, legal or other professional advice by McKesson.

Administrative Law: Does the Hobbs Act require district courts to accept the FCC's legal interpretation of the Telephone Consumer Protection Act? - Argued: Tue, 21 Jan 2025 14:35:35 EDT

McLaughlin Chiropractic Assoc. v. McKesson Corp. | 01/21/25 | Docket #: 23-1226

Judge Aileen Cannon is popping off, the Alex Jones bankruptcy continues to be crazy, and judges in Arkansas are going to war with each other. Plus, as always, we'll check in with our pal Rudy.   Links: Alex Jones - TX Plaintiffs settlement https://storage.courtlistener.com/recap/gov.uscourts.txsb.459750/gov.uscourts.txsb.459750.1011.0.pdf   McKesson v. Arkansas complaint https://www.documentcloud.org/documents/3671323-McKesson-Complaint/   Baker Jan. 1 appointment orders https://arkansasadvocate.com/wp-content/uploads/2025/01/Appointment-Orders.pdf   Arkansas Administrative Order 24 https://opinions.arcourts.gov/ark/supremecourt/en/item/523224/index.do   Arkansas Supreme Court per curiam opinion 1/6/25 https://opinions.arcourts.gov/ark/supremecourt/en/item/523226/index.do   “Order of Chief Justice,” 2025 Ark. 4 https://opinions.arcourts.gov/ark/supremecourt/en/item/523231/index.do   Trump emergency motion to block release of Smith Report https://storage.courtlistener.com/recap/gov.uscourts.flsd.648652/gov.uscourts.flsd.648652.700.0_1.pdf   Giuliani NY docket https://storage.courtlistener.com/recap/gov.uscourts.nysd.627518/ Show Links: https://www.lawandchaospod.com/ BlueSky: @LawAndChaosPod Threads: @LawAndChaosPod Twitter: @LawAndChaosPod Patreon: patreon.com/LawAndChaosPod  

In this episode of Money Tales, our guest is Sara Eversden. Sara grew up in a neighborhood where labels like 'the lower-income side of town' were casually tossed around. But for her, it wasn't about what her family didn't have, it was about what they gained. In a community rich with diversity, both socioeconomically and racially, Sara developed a deep comfort and appreciation for being in all kinds of environments. That early exposure shaped how she navigates the world today, including her relationship with money and identity. Sara Eversden is a leader in healthcare finance, and operations with over two decades of experience driving success for physician organizations and medical groups across the U.S. As a Certified Public Accountant (CPA) with a master's in healthcare administration, Sara has a proven track record of optimizing organizational performance, transforming complex organizations, and leading high-performing teams. Currently serving as Senior Vice President of Women & Children's Operations at Envision Healthcare, Sara manages a multi-state portfolio spanning 15 states, 70 hospitals, and 500+ clinicians. Previously, Sara held pivotal roles such as Market President & CEO at Women's Health USA, where she integrated multiple practices post-acquisition, and as a CFO within McKesson's US Oncology Network, where she spearheaded financial strategies for Network practices. Sara's expertise spans startups, turnarounds, post-merger integrations, and complex reorganizations, making her uniquely positioned to navigate challenging healthcare environments. Beyond her professional accomplishments, Sara is passionate about empowering the next generation of leaders through education and service. She is a former board member at the National Charity League and co-founded a nonprofit aimed at providing college scholarships to high school graduates from underserved populations. A four-time participant in the Phoenix Rock ‘n' Roll Half Marathon, Sara is also an avid adventurer, having completed the Grand Canyon Rim-to-Rim trek three times.

For our final Engineering spotlight this month, I sit down with Brent Wunderlich. Brent Wunderlich is an experienced people leader with a proven track record in optimizing healthcare supply chain operations. He has been with McKesson Corporation for 22 years, currently serving as Vice President of Strategic Initiatives & Insights.  Brent collaborates with internal and external partners to drive large-scale projects and strategic initiatives. With a background in engineering and analytics, Brent leverages data to improve supply chain performance and has held various leadership roles within McKesson.  He holds a B.S. in Industrial Engineering from Purdue University.  Brent is also actively involved in community organizations, holding board positions with several local non-profit and community organizations.

In this episode, we sit down with Kyle Beyer, a seasoned pharmacist and owner of two thriving independent pharmacies. Tune in as he divulges best practices on streamlining vaccine operations, optimizing workflow, and leveraging community relationships to boost vaccination rates. Then we're joined by McKesson Health Mart pharmacist, Januari Lewis to dig into specific Health Mart resources for those of you that are Health Mart pharmacies looking to expand your vaccine services or implement a new vaccine solution in your pharmacy. Whether you're looking to start offering vaccines or enhance your current process, this episode is packed with actionable strategies to elevate your pharmacy's services.Please note that since the recording of this episode, the U.S. Health and Human Services extended the PREP Act amendments, allowing pharmacists, pharmacy interns, and pharmacy technicians to independently administer vaccines and provide test-to-treat services for COVID-19 until December 31, 2029. You can read more about this extension in the December 11th, 2024, Federal Register here: Federal Register :: 12th Amendment to Declaration Under the Public Readiness and Emergency Preparedness Act for Medical Countermeasures Against COVID-19.  HostSuzanne Feeney, PharmDVP, Pharmacy Retail OperationsMcKesson / Health MartGuestsKyle Beyer, PharmD Owner / Pharmacy ManagerNorth Shore Pharmacy & Compounding CenterJanuari Lewis, PharmDSr Manager, Strategy & ImplementationMcKesson / Health MartHealth Mart franchise members can access the following resources:Immunization Resource Kit (https://my.healthmart.com/immunizationsBusiness.htm)Immunization Practice Starter (https://my.healthmart.com/immunizationsPharmacy.htm)Technician Specialist: Vaccine Coordinator Training (https://healthmartuniversity.ceimpact.com/library/course/6197)The views and opinions expressed in this podcast are those of the guest and do not necessarily represent the views or positions of Health Mart, McKesson or its affiliates or subsidiaries ("McKesson”). The information provided herein is for informational purposes only and does not constitute the rendering of clinical, legal or other professional advice by McKesson.

Today, The Frontier Psychatrists welcomes back my friend Ben Spielberg. He's been a reader for a long time and has contributed to the newsletter in the past. It was on Clinical Trial design, a perennial favorite around these parts.With only light edits, what follows is his work, narrated by me, for the Audio Version.I would invite you to the live class today on working as an out-of-network provider, but it sold out last night, so you'll have to wait for the next one. My prior article on Spravato is available here.The year is 2024. OpenAI has just launched its latest update to ChatGPT, promising more natural and less artificial-sounding language. Donald Trump has won the nomination for President of the United States. Another chain of ketamine clinics has engaged in a corporate reorganization. There is conflict in the Middle East. Are we sure that we're not living Groundhog's Day?I am the founder of Bespoke Treatment, an integrative mental health facility with multiple locations that has at times been referred to as a "ketamine clinic." I have also seen countless so-called "ketamine clinics" sell for pennies on the dollar and go bankrupt seemingly overnight. In this case, Numinus, a company that was publicly traded in Canada and owned a number of psychiatric clinics specializing in ketamine in the US and Canada, has sold its clinics to Stella (a company that has stealthily become one of the larger mental health providers in the country and is the first to bring the awesome SGB treatment to scale). It's not the first time this has happened. It's not the second, nor the third, nor even the fourth time this has happened. But yet, the common consensus is that ketamine clinics are a cheap, easy business with recurring revenue. So, what gives?Figure 1. A reddit user asking anesthesiologists if they should start a ketamine or Botox clinic for easy cash on the side. Does this make you feel gross? Should it?The Ketamine Clinic Model 101The most basic outline for a ketamine clinic is as follows: a provider rents an office space with, on average, five or so exam rooms. They buy equipment for infusions like a pump, catheter, needles, and syringes. They buy some comfortable recliner chairs. They hire a receptionist to answer phones, field patient questions, charge credit cards, and handle medical record requests. They hire a nurse to insert the IV, monitor vital signs, check blood pressure, juggle multiple patients at once, and make sure the ketamine is flowing into patients' veins unencumbered. Two SKUs are typically offered: ketamine infusions for mood, which last approximately 40 minutes, and ketamine infusions for pain, which last for up to 4 hours. Zofran is offered for nausea, and some clinics have fun add-ons like magnesium or NAD. An average mood infusion costs around $400-$500 in a medium cost-of-living area, while mood-infusions can run up to $700 in a higher cost-of-living area. Some clinics offer package discounts if patients buy six or more upfront, which helps with cash flow for the clinic (cash now is better than cash later, of course).A Note on Scope of PracticeThe first wave of ketamine clinics was started mainly by providers who were not mental health specialists. Instead, they were owned by anesthesiologists, ER physicians, and sometimes CRNAs. These providers were especially experienced with ketamine in hospital settings, as well as setting up infusions. Psychiatrists, on the other hand, do not usually order infusions in outpatient settings, and very few had actual hands-on experience with ketamine in practice. That being said, there are a number of variations to the model above: psychiatrist-owned ketamine clinics would often prefer to use intramuscular injections in lieu of infusions, but 2-3 injections would have to be given during a single session for mood and pain sessions were out of the question. Other ways to save costs might include having an EMT do the actual injections (this is highly state-dependent), asking nurses or MAs to work the front desk, or working a full-time regular doctor job. In contrast, your nurses run the actual ketamine services via standing orders, a written document that details routine and emergent instructions for the clinic.Some clinics offer full evaluations prior to rendering treatment, but many offer a simple brief screening on the phone to check for contraindications before scheduling a patient for their first session. The clinics owned by psychiatrists have historically been a bit more thorough in terms of the initial psychiatric evaluations, given that they can actually perform initial psychiatric evaluations within their respective scope of practice. Sometimes clinics may have therapists on-site who can render ketamine assisted therapy (meaning, therapy occurring concurrently) for an additional $100-$300. Otherwise, there is not much decision-making that goes on— other than deciding on medication dosages. Most infusions start off at .5mg/kg of body weight, which is by far the most evidence-based dosage. In practice, most clinics increase dosage every session because even though ketamine is considered to be a weight-based medicine for anesthesia, there is thought to be a “sweet spot” of dosage for everyone, if one can imagine an inverted U shape curved, where the ideal dosage for each patient is at the tippity-top of the inversion. Dosage increases are highly variable depending on the clinic: some have a maximum dosage, some will only increase a certain percentage, and some may even use standardized increments (e.g., only offering dosages in increments of 50mg). A typical series of infusions is 6-8 over 3-4 weeks, followed by boosters as needed.Fool's GoldAt first glance, the business model seems fantastic. As a cash business, there are no AR issues, no third party billing companies to deal with, and no prior authorizations to fight over. Sure, the cost is high, but it's not that high compared to many other healthcare services. Since the benefits fade over time, a ketamine clinic has built-in recurring revenue from patients every week, month, quarter, or year – it's like a subscription business! Ketamine is trendy and sexy; TV shows like White Lotus mention it, and ravers from the 90's recall it with great fondness. Unlike SSRIs and psychotherapy, ketamine works for depression fast. It's amongst the fastest treatments for depression that we have today, and there are a lot of depressed people. It can help someone out of debilitating depression in 40 minutes. It has none of the un-sexy side effects of SSRIs like sexual dysfunction, gastrointestinal discomfort, or uncontrollable sweating. Instead, it has sexy side effects: euphoria, hallucinations, and feelings of unity with the universe. Also, unlike SSRIs, it helps most people who try it. It really is an amazing treatment, and I often feel grateful that my clinic is able to offer it to patients in needFigure 2. Most business-savvy reddit user.Supply and Demand… or SomethingMood disorders disproportionately affect individuals who are of lower socioeconomic status compared to individuals with a lot of disposable income. Of course, wealthier individuals are no more immune to mental health disorders than anyone else, but the main target market that benefits most from ketamine just do not have the means to afford it. They don't have $3,000 to burn on yet another treatment that may or may not work. Often, the patients who could really use a series of ketamine infusions cannot scrounge enough money for a single infusion, let alone a whole series and prn boosters. However, there should be enough depressed people with cash to throw around out there… right?Wait, Isn't That A Horse Tranquilizer?Of course, ketamine clinics can find more patients via marketing and advertising. However, I've found that many medical doctors who see this population, like primary care providers, are not up to date with the research. When I first launched my company, I used to go door-to-door to medical buildings in Santa Monica with cookies to speak with them about advancements in interventional psychiatry. I cannot count the number of times that I was laughed out of each office; referring providers are risk-averse, and the perception of ketamine has traditionally been poor. Medical doctors would exclaim, “Of course people feel better; you're getting them high,” and lament that I was administering a drug thought to be highly addictive. Psychotherapists, who would also be fantastic referral partners, generally refer to psychiatry, but it's less common for them to refer to specific treatments. Nowadays, psychotherapists who are particularly invested in ketamine can sign up with venture-backed companies like Journey Clinical and render their own ketamine-assisted psychotherapy with some prescriber supervision. The issue is that despite the media attention, people with depression don't read innovative health newsletters, nor do they review papers in scientific journals. They rely on information from their psychiatrists, medication management providers, and psychotherapists. If they are not told that this is an option for them, they won't hear about it without ad spend. Oh yeah, and there is a major issue with ad spend: the word ketamine itself is a restricted drug term, and legitimate clinics routinely get banned from Google and Meta for mentioning it, which makes digital advertising more difficult than it would be for any other legitimate service.The Matthew Perry EffectKetamine is very desirable for some patients (unfortunately, sometimes the patients who want it most are frankly the worst candidates for it), but I'd wager that the majority of patients who need it are kind of scared of it. They want to feel good, they want relief from depression and trauma, but it's a weird thing to do a drug that is a horse tranquilizer and also an anesthetic in a reclining chair in a medical office that tricks your brain into feeling like you're dead for a little bit. It's kind of far off from acupuncture and more traditional alternative medicine. There is certainly a non-zero addictive potential that needs to be carefully weighed, it's not a particularly comfortable experience for many patients—especially those with a history of trauma—even if it helps after the experience is over. Additionally, the famous actor from the most famous show in the world, who was deemed to have a cause of death relating to ketamine, isn't exactly helping mass adoption. Overall, this just makes marketing and advertising even more expensive, because a) the majority of referring providers are skeptical, b) patients can't pay for it and c) patients who can pay for it are cautious.Disruptive Business ModelsIn the model I've described above, there are 3 sets of cost centers: rent, staff, and marketing. In some areas of the country, rent may be negligible, and in others, it is quite high. Like an owner-operated restaurant, if a clinic is owned by a company that is not a clinician, they have to find one and pay for one. Venture-backed companies like Mindbloom, Better U, and Joyous have also created entire businesses on the back of the COVID-era controlled substance waivers, whereby they send patients ketamine tablets and/or lozenges directly through the mail. Unlike the clinic model, they don't have rent to pay, and since national marketing campaigns are often cheaper than hyper-local brick and mortar campaigns, they are able to find new patients at lower acquisition costs compared to their clinic counterparts. Some patients do extensive research before treatment and only want to find IV clinics that offer specific dosages, but many are fine with the cheapest ketamine possible, and would prefer to pay as low as $150 for an entire month compared to $3,000.Figure 3. Did you sign up for a discounted ketamine subscription on Black Friday after purchasing a new flat-screen TV?Spravato: Coming In HotJohnson & Johnson's branded esketamine (note the prefix es) is on track to reach coveted “blockbuster status.” While it was FDA approved for Major Depressive Disorder in 2019, it took some time to catch on for a number of reasons including skepticism that the added es only added to pharma pockets and didn't actually work, health insurance companies taking time to decide on what their medical necessity criteria should be, and social isolation due to COVID-19 being a thing. My clinic has become one of the larger Spravato providers in the Los Angeles area, and while we still offer ketamine infusions, our infusion census has decreased by over 70%. The scenario is this: a patient with severe depression comes in to see us, they've heard about ketamine, but they find out that Spravato is covered by insurance for a $20 copay. Maybe ketamine has slightly better efficacy (which, in my opinion, is really just a function of being able to adjust dosage). Still, patients would prefer paying a lot less money to receive almost-the-same benefits.Death By A Thousand SticksThere are a number of other issues with the model that become problematic, especially at scale. Large medical distributors like McKesson and Henry Shein have instituted CYA policies, limiting ketamine sales to licensed anesthesiologists. Medical malpractice carriers alike have followed suit, requesting detailed addendums from providers regarding their ketamine training or flat-out refusing coverage for anyone who isn't an anesthesiologist. Since controlled substance manufacturing is directed by the DEA based on their own predictions, it's not uncommon for ketamine to go on shortage for weeks to months at a time. There are a myriad of problems with the model of point solutions which have been detailed here already, but in short, the old adage rings true: if all you have is a hammer, everything looks like a nail, and if all you have is ketamine, everything looks like a juicy vein. But while ketamine is a highly efficacious treatment, it's not the best treatment for everyone, and patients can become downright dysregulated after ketamine, which a clinic in this model just can't handle adequately at scale. And ultimately, methods to do everything cheaper don't work out that well. For example, putting multiple patients in one room may seem like a good idea, but it is ultimately not conducive to the actual ketamine experience. Any sort of vertical integration also adds an insurmountable amount of complexity, like starting to offer Spravato or TMS, because now they have to start accepting insurance, become in-network, manage billing and AR, and so on. Depending on location and the clinic set-up, they also require specialized providers onsite.Figure 4. Supply chain issues abound.Insurance IssuesSome patients try to be well-informed. They, rightly or otherwise, don't believe everything they hear from their providers, so they call up their health insurance companies and ask. They just call the phone number on the back of the card and ask the representative if ketamine infusions are covered. Undoubtedly, the representative says yes—even though many insurance companies have published guidelines that explicitly deny any coverage for ketamine for a mental health disorder. These patients come in frustrated, distrustful of their providers and reaffirms their belief that ketamine clinics are just cash grabs. Even if one manages to obtain a coveted insurance contract for ketamine, like Ketamine Wellness Centers had with the VA, it kickstarts cashflow and complexity issues that scale should sort out, but ultimately doesn't because of the aforementioned issues above.Overall, it is possible to have a successful ketamine clinic in 2024. Still, it isn't easy due to market conditions, the population served, and the ever-changing landscape of mental health treatment. While many successful clinics exist today, the wheels tend to start to fall off when scaling, where all of a sudden, a clinic's reach has surpassed its captive population. Otherwise, it becomes a series of continual cost-cutting until there is nothing left to cut… save for the business itself.Ben Spielberg is the Founder and Chief Executive Officer of Bespoke Treatment, a comprehensive mental health facility with offices in Los Angeles, CA, and Las Vegas, NV. He is also a PhD Candidate in Cognitive Neuroscience at Maastricht University.For more on psychiatric medications, buy my book Inessential Pharmacology. (amazon link).For pieces by other TFP contributors, follow:Alex Mendelsohn, Michelle Bernabe, RN, @Psych Fox, Carlene MacMillan, MD, David Carreon, M.D., Benjamin Lippmann, DO, Awais Aftab, Courtny Hopen BSN, HNB-BC, CRRN, Leon Macfayden and many others! The Frontier Psychiatrists is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit thefrontierpsychiatrists.substack.com/subscribe

This week on Geek Off The Street, we're doing a post Thanksgiving check-in as we've both been on vacation. Trent brings Wilbur Mckesson back on the show to have a discussion about the upcoming shows Star Wars The Skeleton Crew, Creature Commandos as well as Mission Impossible Final Reckoning! Join us as we get into all that and so much more on the GOTS Official Podcast!Podcast Timecodes![5:00] What Are We Drinking This Week? [8:10] Star Wars The Skeleton Crew Trailer Discussion[32:45] Creature Commandos Trailer Discussion[45:45] Mission Impossible Final Reckoning Trailer Discussion[59:05] Everything Wilbur Is Working OnCheck Out These Books!When The Sakura Blooms! by J. Leroy Tucker!Wilbur Mckesson's Retribution!Greg Sorber's Mechhaven! Pax Machina Audio Book!Join Us In The Discussion!Email: thegeeksoffthestreet@gmail.comInstagram: @thegotspodSubscribe on Youtube! Like Our Facebook!Twitter: @thegotspodTrent Personal: @trentctuckerMusic: @erictucker__Stuff We Mentioned!Trent Tucker Vlogs!People We Mentioned!Tree of Dreams Music@chikara_ramen@badicalradness@jenjoink@gregerationx@author_wilbur_m@mcpodcast@z_daughter_of_light@mindmattermystery

Send us a textEver tried to schedule a doctor's appointment, only to be stuck on hold for what feels like forever?You're not alone. A lot of Americans feel the same frustration.Could there be a better way to take control of scheduling?In this episode of HealthBiz Briefs, Relatient CEO Jeff Gartland explains why self-scheduling is still a novel concept in medicine and how its implementation can improve patient access while increasing appointment volumes for providers.This episode is brought to you by BetterHelp. Give online therapy a try at https://betterhelp.com/caretalk and get on your way to being your best self.As a BetterHelp affiliate, we may receive compensation from BetterHelp if you purchase products or services through the links provided.

Marketing isn't just another task – it's the heartbeat of your pharmacy business. Whether you're a marketing newbie or looking to refine your strategy, this episode is packed with valuable insights to help your pharmacy thrive. Join Suzanne Feeney for part 2 of our marketing series with her guests: marketing experts Kristin Rademacher and Renee Dudek as they discuss practical strategies and tips like search engine optimization (SEO), establishing your brand, budgeting, and measuring return on investment (ROI) that promise to boost patient engagement and revenue. Don't miss out on the chance to make marketing a powerful tool for your business. HostSuzanne Feeney, PharmDVP, Pharmacy Retail OperationsMcKesson / Health MartGuestsKristin RademacherDirector, Marketing  McKesson / Health MartRenee Dudek, MBAManager, Local MarketingMcKesson / Health MartResourcesHealth Mart franchise members can access the following resources:Marketing Edge Technician Specialist: Pharmacy Front-End Training https://healthmartuniversity.ceimpact.com/library/course/6607 ReferencesIf you haven't already, don't forget to watch Part 1 of this 2-part series on marketing: Episode 6: Pharmacy Success Secrets: Marketing for Busy Pharmacists. The views and opinions expressed in this podcast are those of the guest and do not necessarily represent the views or positions of Health Mart, McKesson or its affiliates or subsidiaries ("McKesson”). The information provided herein is for informational purposes only and does not constitute the rendering of clinical, legal or other professional advice by McKesson.

Jared French, partner and creative director at indie agency Holden Ellis, tells Jack O'Brien why his latest campaign for wholesaler McKesson — dubbed Meet the Moment — spotlights the “grit and determination” of healthcare workers Our Trends segment breaks down president-elect Trump's latest slew of cabinet picks and what they could mean for the life sciences industry.Music by Sixième SonCheck us out at: mmm-online.comFollow us: YouTube: @MMM-onlineTikTok: @MMMnewsInstagram: @MMMnewsonlineTwitter/X: @MMMnewsLinkedIn: MM+MTo read more of the most timely, balanced and original reporting in medical marketing, subscribe here. Check us out at: mmm-online.com Follow us: YouTube: @MMM-onlineTikTok: @MMMnewsInstagram: @MMMnewsonlineTwitter/X: @MMMnewsLinkedIn: MM+M To read more of the most timely, balanced and original reporting in medical marketing, subscribe here.

Drew DePriest, MCR.w, WELL AP is Director of Real Estate Operations Technology at McKesson where he is passionate about innovating in the built environment using the latest CRE, facility management, and autonomous building strategies. Mike Petrusky asks Drew about the rapid pace of change in technology and the workplace and how he keeps up by engaging with industry connections while constantly being “a curious nerd”. Drew believes that data governance has become our paramount concern, so he leads his teams with a focus on ensuring data quality and accuracy. When considering new technologies, Drew shares his philosophy of identifying business outcomes rather than just jumping on the latest trends. Artificial intelligence has great potential to impact the built environment, so it's important to ensure the underlying data it learns from is accurate and complete. Mike and Drew agree that we must lead using change management strategies that put humans first, acknowledge our struggles and failures, and encouraging continuous learning and improvement as we seek to be a workplace innovator in our organizations. Connect with Drew on LinkedIn: https://www.linkedin.com/in/drewdepriest/ Learn more about McKesson: https://www.mckesson.com/about-mckesson/ Check out the “On My Way To Work” video series: https://www.youtube.com/playlist?list=PLSkmmkVFvM4E39sM-pNaGhLoG0dkM947o Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/workplace-innovator/ Learn more about Eptura™: https://eptura.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/  

Join us for the latest episode of RISE Radio, our podcast series that focuses on issues that impact policies, regulations, and challenges faced by health care professionals responsible for quality and revenue, Medicare member acquisition and experience, and/or social determinants of health.Katie Devlin, DHSc, MS, CPHIMS, vice president of interoperability at Cotiviti, returns to RISE Radio and is joined by Adam Gilbert, director of interoperability operations and partnerships at Cotiviti, for this 23-minute episode. They discuss the latest regulatory requirements, what to expect for 2025, challenges, and best practices to implement a robust digital data strategy.About Katie DevlinKatie Devlin, DHSc, MS, CPHIMS, vice president, interoperability, Cotiviti, Inc. is responsible for creating an enterprise-wide health data exchange strategy to address clients' unique business needs while reducing provider abrasion, maintaining regulatory compliance, and optimizing value. She oversees all initiatives related to digital health data acquisition, ingestion, storage, and normalization, including the expansion of Cotiviti's electronic health data networks and strategic partnerships. Drawing on her extensive informatics and health information exchange experience, she is an advocate for ensuring health information is delivered in a way that enhances the member, provider, and payer experience. About Adam GilbertAdam Gilbert, director, interoperability operations and partnerships, works collaboratively with payers, providers, and vendors to increase the use of clinical data exchange. With over 20 years of experience in health care operations and consulting, He is committed to enhancing the health care landscape through effective interoperability strategies and operational excellence. Prior to joining Cotiviti, he held senior management roles at Change Healthcare and McKesson. About CotivitiCotiviti enables health care organizations to deliver better care at lower cost through advanced technology and data analytics, helping to ensure the quality and sustainability of how health care is delivered in the United States. Cotiviti's solutions are a critical foundation for health care payers in their mission to lower health care costs and improve quality through higher performing payment accuracy, quality improvement, risk adjustment, consumer engagement, and network performance management programs. The company also supports the retail industry with data management and recovery audit services that improve business outcomes. 

According to the State of Sales Enablement Report 2024, those who leverage technology to power sales training are 50% more likely to improve quota attainment. So how can you enhance training efficiency and boost rep productivity with a unified platform? Shawnna Sumaoang: Hi, and welcome to the Win-Win podcast. I am your host, Shawnna Sumaoang. Join us as we dive into changing trends in the workplace and how to navigate them successfully. Here to discuss this topic is Amanda Steiner, the director of sales enablement and training at McKesson. Thanks for joining us, Amanda. I’d love for you to tell us about yourself, your background, and your role. Amanda Steiner: Thank you so much for having me. This is so exciting. So a little bit about me. I’ve been with McKesson for just under eight years now. Came into the organization initially as a part of the inside sales team. Loved it, had a great time, eventually moved out to the field and then became a people leader in the sales force. And as I was an individual contributor in this organization, I began to observe a lot of trends that were occurring even outside of my business unit that I think lent itself to opportunities for even an org of our size. To think more strategically about how we’re asking reps to spend their time in order for them to be more successful. And that was sort of the tip of the iceberg, but that drove my interest in enablement and training in general. I happen to have a background in education as far as my schooling. So I thought this was a nice cross-section of interests for me, but have since been leading our sales enablement and training organization for our pharmaceuticals division for McKesson for the last year and a half. SS: Amazing. Well, I know that you’ve also spent, I believe, the majority of your career in the healthcare industry, both in the sales and sales enablement space. Given that experience, what are some of the unique challenges that you would say reps in the healthcare industry face, and how can enablement help overcome those? AS: Healthcare is a very challenging industry. It’s ever-changing. It requires more than just a deep knowledge of the products that you’re selling in the market. It requires a well-rounded understanding of the entire healthcare ecosystem. So, From manufacturer to distributor, to provider, to patient, and all the financial and compliance considerations throughout. That means our sellers are really challenged to be, at any given time, well-informed, agile, and have excellent consultative techniques in their sales approach. So, their tools, resources, and support teams have to be able to rise to meet those challenges. So a strong enablement strategy is a must. If successfully pulled through, enablement’s going to provide the structure, governance, data insights, and innovation that you need in this kind of complex environment to keep sellers informed, marching to the beat of the same drum, and used to continuous learning Overburdening their mindshare. I know that’s a problem for a lot of us in healthcare because there is a change, not just quarterly, not just monthly, but almost daily. And we’re throwing so many things at reps that are in the position of informant to their customers and advocates to their customers as much as they are maintaining the sales relationship. So it’s very challenging, but I am super confident that enablement is the answer even for an organization of this size and complexity. SS: I could not agree more. And Mikesa, you’re responsible for helping with a lot of that continuous learning, including developing and managing the training programs. In your view, what are some of the key building blocks for an effective training program? AS: It’s such a good question. And it’s something that I hear enablers and trainers talk a lot about. But the one thing that I think we can all agree on is there is an old adage in the writing world that you should always begin with the ending in mind. And the same concept applies when you’re building a training program. You can’t manage what you don’t measure. And if you’re not painfully specific about the problems you’re looking to solve, whether it is behavioral, whether it’s tactical, or data-driven, then you’re very seldom going to be able to truly address the problem, and it will just be a superficial solution. I also really recommend having a mixture of KPIs. I think one thing that enablement and training organizations struggle with is telling the story of our impact on the org. Because we’re a nonrevenue generating organization, we have to be able at any given time to tell that story. So the best way to do that is to make sure that you are not only measuring a moment in time where you deliver training and you can look at the sales target results from that date. But you should also be measuring and observing behavioral skills, selling skills, how these things over time have changed in correlation to moments in time when you made process changes, where you implemented training, and you can tell a story around multiple KPIs. I think the last note I’ll make is don’t just check the box on evaluation. Make sure that the way you’re measuring is as targeted as what you’re measuring. So in our organization, we’ve changed our approach on this to requiring teachbacks for tactical knowledge, things like sales process, things like, do you know how to log this thing over here, rather than always defaulting to assessment style evaluation. We also require role plays and stand and delivers for selling skills and this might come as a surprise to some of the listeners, but we hadn’t previously been very intentional about our evaluation mechanism. So, don’t check the box on that. Make sure that you’re thoughtful in how you’re choosing to evaluate the work that you’re putting out into the world. To really be confident that the sales reps are going to be ready to go as soon as you’re done with that effort. SS: I think that is phenomenal advice in terms of kind of the foundational building blocks. I’m curious, what did training look like at your organization before you started leveraging Highspot and how has it evolved since then? AS: I would say that we needed a lot of help with organization of efforts and particularly With making sure that our reps were not overburdened with information in dozens of places, which is where we started. And I think what we’re still working from, as you can imagine, is that takes a lot of time in internal collaboration and intention to get to a point where your points of origin for a sales rep are greatly reduced. I would say that for McKesson, where we started was with multiple business units that operate in very siloed ways. And I think that’s still a struggle for us and a struggle that I think many of your listeners particularly large organizations can relate to. But we didn’t have a common environment for content management that integrated with the CRM that also enabled us to get real-time data on how reps were interacting with this content, consuming it, and sharing it with customers. So we just did not have any kind of closed-loop system. to justify our efforts and also form a more strategic collaborative strategy with marketing, with strategy, with operations. So I would say before Highspot, there was a lot of throwing things at the wall and hoping something stuck. Now, we’re still in the phase of building our critical infrastructure for the business around it, but I am super optimistic based on what we’ve seen already. This is going to provide a launch pad for us. That’s not only promoting our digital literacy in the sales world, especially now that we’re in a much more virtual selling environment but is also going to create the foundation for our support teams, as well as our sellers to sell more intelligently, which I know is what we’re all striving for. If you don’t have a good infrastructure, you don’t have good data. You don’t make informed decisions. SS: I love that philosophy and approach. I think that is some very sound advice on the topic of challenges. What would you say are some of the common pitfalls that organizations might encounter when they’re developing training programs and do you have any advice on how they can avoid them? AS: Yes, too quickly jumping to solutioning. I think that’s something that we all do when we’re super excited to fix a problem. The thing that gets in the way, of course, is ego. We all want to solve the problem and think based on our experience, we have the answer. So we get excited about it, but. What you’ll see, of course, is, uh, you end up in a position where you haven’t really gotten to the bottom of what are driving the surface concerns that you’ve been made aware of. And a lot of the time, You’re going to hear things like, it’s a selling skills issue. They need objection-handling workshops. They need help with our value propositioning. And sometimes that’s true. Sometimes it’s true that it’s a mixture of things. But my question to the listeners would be, do you have a sales methodology problem or do you have a sales process problem? And if you’re not confident in what you’re hearing and its root cause, don’t begin to solution until you get to the bottom of it. SS: I think that is phenomenal advice. And I have to admit, sometimes I feel like I’m guilty of that from time to time. So I think that’s. Amazing advice for our audience. To shift gears just a little bit. I’m curious, how do you foster a culture of continuous learning amongst your sales team and motivate them to want to enhance their skills and knowledge? If you have best practices for driving engagement in your training programs, I think our audience would also learn a lot from you on that front. AS: Yeah, you know, this is still something that we have to work on also. I like to think of it as an art, especially because the way we sell is going to and must continuously evolve. What I’ll say is That you need to meet people where they’re at. So, the best training is one that is quickly consumed and quickly applied. So, why not replicate how people are taking in information today? Um, that’s led us to radically shorten our virtual learnings, opting for mixed modalities like more video content, more job guides, and a focus on the application right away. Rather than just strictly using assessments or throwing a ton of information at people. What ends up happening is, between your information dump, between the assigned corporate HR training everybody has to do in a year, you create training fatigue and a very bad brand. You have to get people excited about training by making it bite-sized and very clear what’s in it for them. Again. So layer knowledge, don’t throw it all out there all at once. Give folks just enough to be excited and go practice right away. So they have a positive impression of learning continuously and they want to keep coming back because it’s working. I heard from a peer, and I thought this was very provocative, that training should be one part teaching. Two-part application. Especially when virtual. You need to drive that engagement. People need to feel like they’re playing an active role in the education. They’re going to remember that far more than anything you assign that may be content robust that you’re super proud of that is just going to cause fatigue and dismissiveness for them. SS: I can see, I can see that. And I like that formulaic approach for sure. When you go to evaluate the success of your training initiatives and kind of the overall sales readiness efforts within McKesson, how are you leveraging data to optimize these programs? AS: I feel like this is the golden egg question for so many sales enablement and training organizations. Data is power. But you can’t get good, reliable data without the infrastructure to collect it in the first place. We had to start doing a lot of foundational work with stakeholders to define sales processes, how we were going to use our CRM, and whether or not we needed to do a data hygiene cleanup in our CRM. But once you’ve established these foundations, you still need multiple KPIs to show trends and a narrative impact. I would use a combination of, you know, your sales target data, your CRM data from the point of training, as well as things like benchmarking surveys on skills from their leaders before and after a training is administered, and how they perform in role plays with a set rubric. Combine these things after the fact to find common trends that eliminate any doubt or suspicion that It wasn’t your work as an enablement and training org that is driving a change because there’s a healthy amount of skepticism because there’s a lot that goes into sales reps achieving their targets and their goals. So you need to be very intentional about what you’re going to measure before you even start your effort and then combine it with this multi-pronged KPI approach to be able to say. There’s undeniably a trend happening here. There was undeniably a shift in what we wanted to see from this point in time and from this effort. And that’s why you can be confident what we’re doing is making a difference. While we’re still building the critical infrastructure around the sales process and our tech stacks for our sales teams, the data we are starting to look at is not only how it’s making a difference in their day-to-day sales targets, but I think new hires, in particular, are a great data set for enablement. You can look at how quickly they’re achieving their first sales, their first closes. You can look at how quickly they’re achieving their first renewals if they’re in a retention-based role. We’re also looking at How they are consuming content in the high spot system, interacting with their customers per the CRM data, and whether or not our stronger sellers are taking this more holistic approach to engagement with their customers. And what can be learned from their approaches to make strategic changes in how we coach and form our training programs. We obviously grade or ask that they grade our training efforts once they go through the program, not just with things like CSAT, but how quickly do you feel you can apply this training right away? So, there are some soft measures as well as hard metrics that we’re working on pulling more regularly, but this is going to be an area where we’re going to have to continue to expand the KPIs we’re dipping into to make the more data-informed changes to our programs over time. SS: I love that. And I love those really concrete examples of things that folks can take advantage of from a data perspective to start to optimize their programs. I’m curious, what are some of the results that you’ve seen in your training and sales readiness efforts? And are there any key wins or notable business outcomes that you’re able to share with us? AS: So since we’ve focused on an enablement infrastructure through getting clear on our processes and our technology stacks, we’ve not only seen substantial adoption of Highspot for more than just our content management, but much more informed conversations are beginning to take place as a result of Shaping the Highspot environment around the sales strategy, the marketing collateral, the go to market approach, their sales playbooks. So we’re still doing a lot of this foundational work, but one example I can give you is a team that got very intentional about this approach last quarter in 90 days alone, increased their time in Highspot by a thousand percent over the previous quarter. And the deals lost decreased by 34%. And their CRM adoption, our CRM is Salesforce, jumped from just under 50 percent to 80 percent in one quarter. So there’s a story to be told there where you can tell it was evident for this team that they understood the core function of their role to the extent that they understood their sales process. They understood how they were going to be using their technology, and how it was going to serve them. Also, critically, that high spot became The core location for their enablement resources and strategic direction. SS: Well, it sounds like you guys have seen some early amazing results as you look ahead, what are some of your goals as you continue to develop your training and enablement strategies at McKesson? AS: Sure. Now that we’ve just about established the critical infrastructure I mentioned before, we’re really continuing to advance towards building our Digital selling literacy, I’ll call it. We are challenging ourselves to get more innovative in how we interact with customers, and how we leverage the information and resources at our disposals to create more compelling. And engaging conversations with our customers that hit more on the mark of the things that they care about. So as part of that effort, we’re developing playbooks through Highspot that will really realize all of the effort we’ve been putting into establishing it as the place for content. Our learning management system is the place where you go to use digital sales rooms and have these other ways of interacting with customers. In a more formulaic approach to saying here is What we advise for optimal results in your sales role. I think playbooks may be the pinnacle use case or a pinnacle use case of Highspot when you get to bring all of those elements together. And we’re confident that if we get it right, we’re not only going to make a huge difference in reducing reps’ administrative burden substantially because today they’re going to a million different places to get all these pieces of collateral information. Advice from our SMEs, et cetera, down to just their CRM and Highspot as their points of origin for their day-to-day. But we’re also confident that now we’re going to get apples-to-apples data amongst our sales teams to begin selling much more intelligently. We’ve never brought our different business units into a system like this to speak the same platform language in this manner. And so I’m really excited about the opportunities to bring this together. Level of information up to our very senior stakeholders to begin to show them a picture of their talent in sales in a completely new way. SS: I love that. Amanda, last question for you. What advice would you give to other healthcare organizations hoping to enhance their training efficiency and try to really boost rep productivity? AS: Be intentional about your enablement strategy within your organization. Our industries are very complex. As a result, we have a tendency to staff in silos, where gaps are initially observed, instead of taking a step back for a more strategic approach functionally. Yes, your customers and product lines may vary across the industry. Your large organization or very complex businesses, but enablement is an infrastructural and strategic approach meant to keep you agile and informed by data and empowered to make bold, innovative changes where needed. So don’t throw something at it. Ask yourself, is this a function of what enablement could carry through? If I had an infrastructure to support a need, even before a need is known. I think that’s really where I’ve seen organizations of this size and within the healthcare landscape struggle. There are so many different avenues of this business that we are trying to solve at the same time. That we end up creating these enormous silos and collaboration challenges. I know collaboration for us is something that continuously comes up in our employee opinion surveys because it is very challenging to reach across the aisle when we’ve been stood up to support very niche needs. That is still critical, but what kind of glue do we need in between these businesses to make sure that we’re agile across the business to make sure that we’re solving for this functional need and not just the niche SME expertise that yes, you must also have. SS: Amanda, phenomenal advice. Thank you so much for joining our podcast today. I really learned a lot from you. AS: Thank you so much for having me. This was a blast. It’s been an honor to be on. I really appreciate it. SS: To our audience, thank you for listening to this episode of the Win-Win Podcast. Be sure to tune in next time for more insights on how you can maximize enablement success with Highspot.

Dr. Jay Anders, Chief Medical Officer of Medicomp Systems, shares his career transition from an internist to a leader in healthcare IT, emphasizing the importance of usable technology for clinicians. He discusses Medicomp's mission to enhance clinicians' efficiency and patient care through advanced tools. Dr. Anders also explores the challenges of incorporating AI in healthcare, the disparity of healthcare access in rural areas, and the rewarding experience of international medical missions. He highlights the importance of change management in reducing physician burnout and aims to teach coping mechanisms for managing constant healthcare changes.   Guest links: www.medicomp.com | https://www.linkedin.com/in/jayandersmd/ Charity supported: Feeding America Interested in being a guest on the show or have feedback to share? Email us at podcast@velentium.com.  PRODUCTION CREDITS Host: Lindsey Dinneen Editing: Marketing Wise Producer: Velentium   EPISODE TRANSCRIPT Episode 042 - Dr. Jay Anders [00:00:00] Lindsey Dinneen: Hi, I'm Lindsey and I'm talking with MedTech industry leaders on how they change lives for a better world. [00:00:09] Diane Bouis: The inventions and technologies are fascinating and so are the people who work with them. [00:00:15] Frank Jaskulke: There was a period of time where I realized, fundamentally, my job was to go hang out with really smart people that are saving lives and then do work that would help them save more lives. [00:00:28] Diane Bouis: I got into the business to save lives and it is incredibly motivating to work with people who are in that same business, saving or improving lives. [00:00:38] Duane Mancini: What better industry than where I get to wake up every day and just save people's lives. [00:00:42] Lindsey Dinneen: These are extraordinary people doing extraordinary work, and this is The Leading Difference. Hello, and welcome back to The Leading Difference podcast. I'm your host, Lindsey, and I am so excited to introduce you to my guest today, Dr. Jay Anders. As Chief Medical Officer of Medicomp Systems, Dr. Anders supports product development, serving as a representative and voice for the physician and healthcare community. He is a fervent advocate for finding ways to make technology an enabler for clinicians rather than a hindrance. Dr. Anders spearheads Medicomp's knowledge based team and clinical advisory board, working closely with doctors and nurses to ensure that all Medicomp products are developed based on user needs and preferences to enhance usability. As the host of a popular, award winning Healthcare NOW radio podcast, "Tell Me Where IT Hurts," Dr. Anders has discussed the topics of physician burnout, EHR clinical usability, healthcare data interoperability, and the evolving role of technology in healthcare with a variety of industry experts and pundits. Well, hello, Jay. Thank you so much for joining me today. I'm so excited you're here. [00:01:53] Jay Anders: I'm very glad to be here. [00:01:54] Lindsey Dinneen: Excellent. Well, I would love if you wouldn't mind starting off by telling us just a little bit about who you are and your background and maybe what led you into MedTech. [00:02:06] Jay Anders: Well, I am an internist by training, and after practicing medicine in a large multi specialty group practice for almost 20 years, I decided to have a little career shift, and the reason I shifted careers was I had a little computer science background, so I said, "Let's see if we can put that to work." And about that time is 2004, I'll date myself. We started getting into electronic health records, and when they first started to come out, they were just these read only, do nothings, electronic versions of paper. And I thought, "Well, this is not going to work out really well. Let's see what we can do about that." So my big clinic decided we'd be one of the first to hop in the pool. So we did with a company called Integrate. And when we got that all installed and rolled out and everybody using it, they came to me and said, we really need a physician to really help lead what do physicians want or need in healthcare IT. So I said, "Well, we'll just part time." Well, that lasted about six months. And I said, "I can't be in two places at once. I can't practice full time medicine and do this at the same time." So I switched careers and one of the biggest questions I get asked all the time is "Why in the world you do that?" I mean, I saw, you know, five, six thousand patients a year, big practice. And they said, "Why'd you get out of practice?" And I said, "Well, think about it for a minute. So I can see those five or six thousand patients and affect their lives and help their health get better, or in this industry, I can make the lives of hundreds of thousands of patients better. And not only them, the providers that actually take care of them." So to make a really long pathway short, that company got purchased by another company, which got purchased by a company, probably everybody knows called McKesson. And I worked in the big corporate medicine world for a while. I got kind of tired of that. And I wound up with working with Medicomp. We use some of their products and the Integrate product that we had. So I've known him for quite some time and he always told me, he said, "When you're ready to make a change, let me know." So I was ready to make a change and I joined Medicomp. It's now been 11 years working at that particular organization. Love it. It's great. And it's got the right mission. So I was looking for where can I really make a difference? And this company really makes a difference. [00:04:36] Lindsey Dinneen: That's incredible. Thank you for sharing a little bit about your background. And I'd really love to dive into exactly what you ended with because I think that mission is such a key aspect of maybe a lot of things, and probably opinions vary, but I have found that it is really helpful to have something that drives you so that on the difficult days you go, "Yes, but I am here for this reason." So I'm curious, can you expand a little bit about your current company and how it is so missionally driven? [00:05:08] Jay Anders: Well, Medicomp has a single purpose that has multi facts blended into it. How can I say that a little bit better? It's just, it's got a lot of tentacles, but it does one thing. It was started to actually assist the providers at the point of care to actually take care of their patients. It started out 46 years ago. We're one of the oldest healthcare IT companies out there. We're older than Epic. I love to say that. So we started out to how do you really assist clinicians to, to do what they do. And through multiple iterations and years of development and things like that, we have come up with a set of tools that I think really puts the joy back in the practice of medicine for the providers that have to do it. It also has a mechanism to get the patients involved. So my goal when I first started this is, when I first started looking at electronic health records, I said, "This is not going to work," like I said before. And that's what we're doing now. We're making it work. And it's interesting to see the acceptance or push back, however you want to talk about it. But we have but one mission: is to make the lives of the clinicians that use electronic healthcare work for them. [00:06:29] Lindsey Dinneen: Yeah, absolutely. My mind immediately goes to perhaps some of the challenges that the company faces with these electronic records, things like cybersecurity and HIPAA. And I'm so curious to know how you have been able to navigate that and adapt and evolve because, oh dear, those are hot topics. [00:06:51] Jay Anders: Well, yeah, in healthcare, it's probably one of the most regulated things on the planet at least in the United States. And it just got a little bit more complex because the Office of the National Coordinator keeps rolling out more regulations which we have to comply with. It's interesting how Some of these regulations have morphed throughout the process. I'll take HIPAA as an example. You brought it up. The privacy act had a very simple mission is to protect people's medical records from being shared with the wrong people. It went completely over the falls, meaning you can't share anything. And it's really tough to get permissions and all of that. One of the problems we've had that my company helps solve because we're in the exchange information business is being able to share that medical information when it's needed and where it's needed and in a format that's usable. So when people say, "I don't want my medical record shared," it's interesting because if you really ask patients, they say, "Oh yeah, if my doctor who is in the next town needs what I have, wrong with me, send it. I don't want to have to fill it out again." And one of the biggest bugaboos that I've seen with patients, including myself, is that every time you go to the doctor now, they ask you the same set of questions over and over again. Has that information changed? Probably not all that much. So it spends a lot of time going through machinations of making sure everything is okay and shareable and all of that. I have noticed that lately things are starting to loosen up a little bit along those lines. So people are not so scared that their information is going to get in the right hands or wrong hands, needs to be in the right hands. So I see that kind of fading in, in the United States. And what's interesting is our company is international. So we have installations in Thailand and Indonesia and other places. And over there, there's no problem with sharing information, which is a big plus when it comes to really taking care of patients, and that's why we're in this business as a clinician, either on the healthcare IT side like I am now or on the other side before. It's all about taking care of the patient. [00:09:10] Lindsey Dinneen: Yeah. Yes, absolutely. Yeah, and it's cool to think how you have been one of the first providers of such a service because that must have been, I feel like a barrier of entry would have been challenging. What kind of pain points did you have to solve for, especially clinicians who might have been hesitant to adopt the technology? [00:09:31] Jay Anders: Good question. One of the biggest challenges was the breadth of medicine itself. If you think about all the different conditions that a human can have, you have to have support for all of it. Well, getting to the all of it has taken 46 years. So it's not as if it happened yesterday. So the challenge was actually making it work every time, all the time, for the breadth of medicine. Now, one of the things about physicians especially, nursing not so much, but physicians particularly. We all know that we know everything on the planet and we are the absolute arbiter of everything you have as a patient, and we don't need any help at all. We can handle it. We're trained that way, which is really not true. Even in the old days, I would dismiss myself from a patient's room because I knew I had to go look something up. My knowledge is a little diminished in that area, so I have to go look it up. Well now, medicine's expanded so much that there's no way on the earth you can keep track of it all in your head. So, what can keep track of vast amounts of information, both patient information as well as medical information, pretty easily? A computer! So how can we make that computer act and think like a clinician. And that's what we've done at Medicomp. We've actually done that process. So when you walk in with diabetes or whatever condition, I can give you on a screen everything you need to ask and answer about that particular condition and make it easy for you to take care of that patient and document what you need to document and get all the information you need and sort it out. So computers can do that. It's gotten better through time, and now we have the world of AI we have to deal with in healthcare, which is also a little scary, but it does have a great potential. [00:11:34] Lindsey Dinneen: Well, and to that point, to explore it a little further, what is your opinion of incorporating it? How do you feel that the safety or ethical implications of it, I think there's always a lot of great uses for AI, but I'm curious about how do you feel that maybe it would be best utilized for situations like yours or for companies like yours? [00:11:57] Jay Anders: Well, AI is nothing more than a large program that's trying to predict what the next word will be in any given text. That's what it does, basically, down to the ground. The issues with AI is it's not trained as a clinician. You can read it every medical text on the planet, but it still does not really think like a physician thinks. So, along those lines, it's a great augmentation, easy retrieval of data, easy refreshing your memory about something if it's a little esoteric. It's great at that. It's also great at picking up synonymy, which is picking up every different medical term that you try to use in a particular situation. It can do that very well. The issue is it's not trained medically and it really doesn't have the intuition of a well trained physician So I'll tell you a little bit about myself again. When I started as an intern, I had a white coat with every conceivable little pocket manual I could stuff in it, including my stethoscope and tongue depressors and lights and things like that. I passed all my boards. I knew medical text. I knew all that. But it came down, I have to take care of patients now. A little different. And the experience that I developed over 20 years of doing that is something that you really can't stick into a computer. So, I think AI is going to be great about summarizing different sets of information, filtering it, presenting it, doing things like that. I don't think it's going to be used a whole lot to actually diagnose patients. I've seen people try to do that. It scares me a little bit. The other issue is, who's responsible? If a computer makes a diagnosis, who in the world is responsible? It's not the computer, it didn't care less. It's not the programmer who programmed the computer because they didn't know anything about what you were doing. So who's going to be responsible? So there's that one one step. So it can take you so far. It can really help you to get there, but you have to take the training the intuition, all of the knowledge over time, and apply it. So I think it's going to be a good augmentation, not ever a replacement. I just don't see that happening, at least in my lifetime. [00:14:28] Lindsey Dinneen: Yes, we'll see where it goes, but I, yes, that, that makes a lot of sense, and it's a great tool. I think that's a good way of thinking about it, not as a replacement, but just add it to your arsenal, so to speak, and yeah. Now you are a fellow podcaster and I would love if you would share a little bit about your podcast and how that all came about. [00:14:50] Jay Anders: Well, it's been, oh, it's been three years now. Wow. We were thinking about other ways that we could get the word out about what we do as a company, because my podcast is sponsored by the company I work for. But I also have a little bit of thespian in me. I was in plays in college and high school and all that nonsense. That kind of thing really didn't bother me. He says, "Well, let's give it a shot. What would it be like?" And he said, "Okay." So we had our first guest, second guest, things are kind of coming along. You get into a flow, really enjoy doing it, and the conversations are so stimulating. And then I had my conversation with Mickey Tripathi, who's the National Coordinator of Healthcare IT, and I wound up winning a Power Press Award for that particular interview. [00:15:39] Lindsey Dinneen: Congrats. [00:15:40] Jay Anders: It's been a lot of fun. It's engaging. And the feedback I get from it is that they like the conversation. Everybody likes to talk at you, not with you. And I've really tried to get out of that mode of just talking at somebody, but let's have a conversation about a topic. And I've learned a lot. I hope my listeners have learned a lot and it's been a great deal of fun. [00:16:08] Lindsey Dinneen: Yes, that's great. And I also recognize that you are a featured speaker on healthcare IT. And was that, well, you said you have this background in theater. So was public speaking something that came easily to you? Was it something you developed over time? [00:16:28] Jay Anders: It came pretty easily to me, I think. One of the things I did back three companies ago is I got to introduce a keynote speaker and talk about a keynote speaker in front of an M. G. M. A. Conference, and there had to be 6000 people in that audience. It was huge. But I walked out there and I said, "Okay, they're gonna listen to what I'm gonna have to say, and that's gonna be it. It's not gonna affect me." And it was a lot of fun, too. But so big crowds like that, it really doesn't affect me if I'm well prepped. If I'm passionate about talking about, it kind of rolls out of me naturally. So I don't have any problem with it. It's a lot of fun as well. [00:17:12] Lindsey Dinneen: Good. Yeah. Yeah. Just another opportunity to continue spreading that message. You know, I very much enjoyed looking at your LinkedIn profile and learning a little bit about you. And I wondered if you could share a little bit about, I saw that you do or have done in the past, some medical mission work to various countries. I would love if you would share a little bit about that and your heart for that. [00:17:38] Jay Anders: Well, in the past, I've not done it a lot recently, but I have taken several trips to Asia with a medical team and it had to be one of the most rewarding things I think I've ever done. And we were in the country of Kazakhstan, and we were seeing people who really don't have access to healthcare. And what healthcare they have over there was really not all that good. But we went over with a team of five. Had a physical therapist, a nurse, and probably 15 bags full of medications of which all went through customs without a hitch, which I was very surprised. But I got up in the morning, got there right at daybreak, and I would see 250 people a day and work till the sun went down. And there were still people to see. They were so appreciative of any kind of information, any kind of healthcare, any way you could help them. All done just, it was, like I said, one of the most rewarding things that I think I've ever done. And one of the best parts about that trip is I went and went to an orphanage that had, the kids needed health screenings. And there were about 200 kids. So we started early in the morning and I saw child after child after child after child ' till we finally got through the whole thing. And at the end of the day, it's now hanging in our kitchen. One of the little boys came up and said, "I want to give this to you, doctor." And it was a wooden plaque of an, with an urt on it, a camel and a little star. And in that part of the world, that's how they live is these urts, these very unique, tent like structures. And I just broke down. I couldn't, I, it was one of those things where that is going to me, to the nursing home because of that experience. But I highly recommend if anybody in healthcare and I'm not part of Doctors Without Borders, but I support them. If you have a chance to do that, do it. And you can do it as a non medical person because you always need support people. So if you think you want to do it, get yourself involved. It's great to do. It's massively rewarding and an experience that will last you a lifetime. [00:19:59] Lindsey Dinneen: Yeah, life changing. Yeah. Thank you for sharing about that. I thought that was really neat to see that's something that you've done in the past and you're passionate about. And speaking of passions, I know kind of a similar thing, but I think perhaps even in the US, this is something that you advocate for is, something that seems to bother you is the disparity of access to healthcare in more rural settings. And this is something that I feel like, on occasion, maybe some Americans don't realize that even in the United States, there is this disparity. And I was wondering if you could talk a little bit about that and your passion for that. [00:20:37] Jay Anders: Oh, absolutely. I grew up in a town of 20, 000 in the middle of Illinois. And I'll just give you a little progression. So in the town I grew up in, when I was a little boy at six, seven, we had two hospitals, nice size hospitals in that community. Roll ahead to 2024. One is a derelict building that looks horrifying. It's about to fall down. The other has merged with a larger system, which is about 40 miles away. It's coned down in size. They still do a lot of work there, but it's a lot of the major cases get shipped out to the mothership, which is in an adjacent city. But this plays out across rural areas all over the country. Hospitals are closing, they're under pressure, both cost of care as well as reimbursement for that care. Specialists in certain areas are very hard to come by. And when you look about the delivery of care, this is one of the things that bothers me the most. The people who get better in the hospital the quickest are the people who have support groups around them. They have parents, they have children, somebody to come and visit them and be with them, give them a reason to get better. When you move some of these rural hospitals and put them out of business or reduce them to the point they're just an aid station and you ship that patient to a medical center that's 50, 100 miles away, that support group goes away. It's very hard for that to even exist. So if you take into consideration the lack of real reimbursement at that level, at those types of hospitals, the lack of specialty care, which is still needed, and really the lack of primary care, things are headed downhill with that as well. It really is a disparate way of delivering healthcare in the United States. Not everybody can go to a Cleveland Clinic or a Mayo to get their healthcare. I live here in Western Pennsylvania. We have two massive institutions, both of which are wonderful, but not everybody can come here. People that are out in the Northern Pennsylvania, in the middle of the state, they got to travel because their hospitals are closing. And that I think is a travesty of the system. It's something that needs governmental intervention and it needs intervention in several different modes, meaning increased reimbursement, training physicians that want to practice in that type of environment. There are programs out there that are to start to do that, but it needs attention because people out there are not getting the same healthcare as I can get 15 miles up the road in the city of Pittsburgh. [00:23:28] Lindsey Dinneen: Yeah. Yeah. Thank you for sharing a little bit about that, and even some suggestions for ways that this can be helped. I know it's a long road, but I appreciate that you are bringing light to it and helping to start those conversations that will hopefully lead to change down the road. So. [00:23:49] Jay Anders: And technology does have a place to play in doing that as well. Telehealth, distance, ICUs, things like that. There are ways that technology can augment that medical care, but it's expensive. There has to be some type of support for it, both at the state and federal levels. [00:24:09] Lindsey Dinneen: Absolutely. So I'm curious on your path and your journey so far, and obviously you've had a really interesting career path 'cause you've done a few different things over your career and you continue to, I'm sure, learn and grow. But are there any moments that stand out to you as really affirming that, "You know what, I am in the right industry at the right time, at the right time? I'm doing what I was meant to do." [00:24:36] Jay Anders: Boy, that's a great question. One of the things that really drew me to working at the company I'm working at now at Medicomp was the fact that they truly had the physicians and the providers of healthcare's best interest in mind. Foremost, everything we do, and I mean, everything we do, is geared to make their lives better, more effective, and deliver better care. That's what we do. So in my pathway, which came kind of went around in different ways and different companies, different sizes through acquisition and other things, I really wound up in a place where we're not a large company, but we're all of one mind. And that is an absolutely fabulous place to work when you're all pulling the rope in the same direction. And it's all for a great purpose. And when I have providers come up and tell me, "Well, we installed this or we're using this, and it really did help what I'm doing." I had nurses come up to me and at one of our installations that say, "I've got 50 percent more time to spend with my patients. I'm not spending it in an inefficient electronic health record. That's been fixed." And when people say that it's like, "Okay, I'm in the right place at the right time." [00:26:04] Lindsey Dinneen: Yeah, that's incredible. What great testimonies too. Oh my word. Thank you for sharing that. So pivoting the conversation just for fun. Imagine that you were to be offered the opportunity to teach a masterclass on anything you want. It can be in your industry, but it doesn't have to be. And you'll get a million dollars for it. What would you choose to teach? [00:26:30] Jay Anders: I would teach physicians and other clinicians change management theory and how to manage change. That's what I would teach. I've had the luxury in my career of having a professional coach for two years, professional training and leadership. It's been a great thing to have, but not everybody has that. I would love to be able to teach clinicians how they can manage all the change that comes at them every day. It's patience, it's technology, it's knowledge base, all of that. It's changing all the time. You got to have a method. You got to have some skills. You got to have some coping mechanisms to go through that. It can't overwhelm you every time you go to work. And I think that's part of our burnout problem is that there's the skill set of managing change just isn't there to the degree it ought to. And physicians throw their hands up. I'm going, "I'm retiring. I'm going somewhere. I can't do this anymore." And I think that's wrong. So, that's what I do. I would teach coping skills around change in healthcare. [00:27:46] Lindsey Dinneen: I love that. Excellent. And then, how do you wish to be remembered after you leave this world? [00:27:53] Jay Anders: I want to be remembered as somebody who made a difference. You know, a lot of people get into the healthcare IT business because they want to revolutionize this or revolutionize that. I don't want to revolutionize anything. I want to make a difference. And if I can make a difference, I've pretty much done what I went into this profession to do was make a difference with patients, make a difference in my colleagues, and in the industry I'm in now. That's what I want to be remembered as. [00:28:23] Lindsey Dinneen: Yeah. Yeah, I love that. And then, final question. What is one thing that makes you smile every time you see or think about it? [00:28:33] Jay Anders: I'm going to go back to my story in Kazakhstan. Every time I think of that little boy coming up, grabbing my coat, jerking on it, to hand me that little plaque, that gives me a smile every time I think about it. It actually gives my wife a smile, too. Because we'll look up at that plaque in the kitchen and go, "I know where that came from. That was a good time." That makes me smile almost every time. [00:28:59] Lindsey Dinneen: Yeah. What a powerful memory and just such great motivation, something to come back to on the difficult days and then you look at that and go, "Yeah. Okay. I can make a difference here. I did make a difference here." [00:29:14] Jay Anders: I did. [00:29:15] Lindsey Dinneen: I love that so much. Well, this has been an amazing conversation. I am so grateful to you for spending some time with me and just telling me about your background and the amazing work that you're doing, that your company is doing. And we are honored to be making a donation on your behalf as a thank you for your time today to Feeding America, which works to end hunger in the United States by partnering with food banks, food pantries, and local food programs to bring food to people facing hunger, and they also advocate for policies that create long term solutions to hunger. So thank you for choosing that organization to support. And we just wish you the best continued success as you work to change lives for a better world. [00:30:00] Jay Anders: Thank you. It's been a pleasure. [00:30:02] Lindsey Dinneen: Absolutely. And thank you also so much to our listeners for tuning in. And if you're feeling as inspired as I am right now, I'd love it if you would share this episode with a colleague or two, and we will catch you next time. [00:30:16] Ben Trombold: The Leading Difference is brought to you by Velentium. Velentium is a full-service CDMO with 100% in-house capability to design, develop, and manufacture medical devices from class two wearables to class three active implantable medical devices. Velentium specializes in active implantables, leads, programmers, and accessories across a wide range of indications, such as neuromodulation, deep brain stimulation, cardiac management, and diabetes management. Velentium's core competencies include electrical, firmware, and mechanical design, mobile apps, embedded cybersecurity, human factors and usability, automated test systems, systems engineering, and contract manufacturing. Velentium works with clients worldwide, from startups seeking funding to established Fortune 100 companies. Visit velentium.com to explore your next step in medical device development.

We know you're juggling countless responsibilities and barely have a moment to breathe, let alone think about marketing. But here's the truth: marketing isn't just another task on your to-do list—it's a lifeline of your business. In this episode, part 1 of a 2 part series on marketing, we dive straight into actionable marketing strategies tailored specifically for independent pharmacy owners like you. Discover how effective marketing can transform your business, driving more foot traffic, increasing customer loyalty, and boosting your bottom line. From leveraging social media to building a community presence, we break down the essentials without the fluff. Why should you care about marketing? Because it's the key to standing out in a crowded market. It's the tool that turns first-time visitors into loyal customers. It's the difference between just getting by and truly thriving. By investing just a few minutes of your time with us, you'll gain valuable insights that can translate into real-world results.Hear about jaw-dropping success stories, such as a pharmacy that booked 400 flu shot appointments in a single day and discover how to engage patients without overwhelming your staff. Make marketing a priority and watch your pharmacy grow. Tune in and take the first step towards a more prosperous business today. HostSuzanne Feeney, PharmDVP, Pharmacy Retail OperationsMcKesson, Health MartGuestsAJ AsgariCEO & FounderDrugstore2DoorResourcesLearn more about the Community Health Worker training program, the requirements for participation and the application process here. [https://www.ceimpact.com/chw/]Learn more about Drugstore2Door on the Health Mart Perks page on myHealthMart.com [https://my.healthmart.com/purchasingAdvantage.htm] or at https://drugstore2door.biz/The views and opinions expressed in this podcast are those of the guest and do not necessarily represent the views or positions of Health Mart, McKesson or its affiliates or subsidiaries ("McKesson”). The information provided herein is for informational purposes only and does not constitute the rendering of clinical, legal or other professional advice by McKesson.

In past episodes of The TechLink Health Podcast, we've explored how digital transformation in healthcare and life sciences is driving innovation for emerging health-tech and medical devices, from heart-health and neuro-tech to AI and machine learning. A key challenge in scaling these technologies lies in adoption and discoverability, which can be addressed by making them more accessible and remotely deployable on a global scale. As wearables and connected devices like IoHT and IoMT shape the future of treatment and prevention, their market is set to exceed $400 billion by 2030. In today's episode, we dive into neuro-tech, wearables, and the innovation of photobiomodulation technology. Here to talk about all of this and more, is Peter Adams, a commercialization consultant and senior executive with experience building tech-focused organizations in global markets. Peter has worked with companies like Intel, McKesson, and MaRS Discovery District. He's now Vice President of Commercialization at ⁠Vielight⁠, which uses neuroscience and photobiomodulation to enhance brain health. Vielight's research has shown improvements in cognition, memory, and mood, and their technology is recognized by organizations like the U.S. Department of Veterans Affairs for treating traumatic brain injuries. Listen in with us as explore the innovation of photobiomodulation and its many use cases ranging from enhanced neurofeedback to improved athletic performance to impacts on experiential levels of meditation. Other insights range from the potential of AI to detect new biomarkers yet to be discovered, to the emerging opportunity to rethink vital signs using real-time data from smartphones, to how many devices have no contraindications with medications and are increasingly a viable treatment alternative. Also, how are consumers driving the adoption of new technologies that are gradually being trusted by clinicians? For more details visit TechLink Health ⁠on the web⁠ or connect with Peter on ⁠LinkedIn⁠. This episode was hosted by Dr. Sarah Samaan.

Join us for a must-listen episode as we explore performance-based payer programs! Uncover the transformative trends of 2024 and get an exclusive preview of what's on the horizon for 2025. We're moving beyond traditional metrics like prescription fill counts to a new focus on operational, financial, and clinical excellence.This episode is packed with expert insights and actionable advice to help your pharmacy thrive. Don't miss out on this opportunity to stay ahead of the curve and help ensure your pharmacy's success. Tune in now!HostSuzanne Feeney, PharmDVP, Pharmacy Retail OperationsMcKesson, Health MartGuestsSteven Oh, RPhDirector, Managed Care Pharmacy OpportunitiesMcKesson, Health MartJasmyn Funes, CPhT Technician, Admin and Marketing SpecialistCleveland PharmacyReferencesLearn more about CMS' Final Rules impacting Comprehensive Medication Reviews for 2025 here:  https://www.federalregister.gov/public-inspection/2024-07105/medicare-program-medicare-advantage-and-the-medicare-prescription-drug-benefit-program-for-contract The views and opinions expressed in this podcast are those of the guest and do not necessarily represent the views or positions of Health Mart, McKesson or its affiliates or subsidiaries ("McKesson”). The information provided herein is for informational purposes only and does not constitute the rendering of clinical, legal or other professional advice by McKesson.

“I'm madly passionate about procurement because I think it's a hidden gem of the corporate world, and it's a magical field for problem solvers.” - Natasha Gurevich, Founder and CEO of Candor Procurement Natasha Gurevich, Founder and CEO of Candor Procurement, has a long track record of procurement leadership under her belt. Most recently, she was the first Chief Procurement Officer at Nike, and, before that, VP of Global Procurement at Salesforce. She has also enjoyed procurement leadership roles at McKesson, Paypal, Gap, and Visa. In this episode, Philip Ideson talks with Natasha about her journey to becoming one of procurement's most well-known change agents and how her decades of experience in leadership roles have shaped her approach to driving change at scale.  Natasha shares her perspectives on: How to create change without causing too much disruption, fear, or resistance Adopting a specific, repeatable methodology to change in order to balance wider business goals with individual needs and concerns The ways procurement needs to evolve and improve, starting with a recognition that category management will be the #1 driving factor for success in the future Links: Natasha Gurevich on LinkedIn Subscribe to This Week in Procurement Subscribe to the AOP YouTube channel

Fortune 30 C-level executive Maria Lensing tells us about the many rules—both corporate and cultural—she's broken to advance her career. This Latina powerhouse from Peru has been a leader at Walgreens, McKesson and AT&T, and is now the Global CIO & CTO at Sorenson Communications. In this super candid and honest conversation celebrating Hispanic Heritage Month, we chat with Maria about the realities of being a multicultural woman in corporate America. Maria points out all the voices around us—the ones we should listen to and how to work through all the other noise. “The biggest element of success is what your mind thinks and the influences that you let in,” says Maria. Passionate about advancing women in the workplace, Maria shares the #1 thing she's learned from her corporate climb, how she's bucked the traditional family and the three questions she asks herself when making big career moves.Theme: Changing Course Without HesitationEpisode Highlights:Don't let others define what success looks like for youHow to make big career decisionsDefining failureBreaking cultural rulesWhat leaders can do to advance multicultural womenMaria's Bio: Maria Lensing is the Global Chief Information Officer & Chief Technology Officer at Sorenson Communications. Prior, she was the Chief Strategy and Transformation Officer at Walgreens Boots Alliance. Before that, Maria was the CTO at McKesson. And prior to McKesson, Maria spent 11 years at AT&T in both technical and business leadership roles. She was VP of Healthcare Solutions and she was also Chief of Staff for the Chief Executive Officer of AT&T Business.Maria has a Bachelor of Science in Electrical Engineering and a Master of Science in Engineering Management from Christian Brothers University (CBU). She completed her Executive Education at Harvard Business School. She is also an independent director at Sorenson Communications and a board director for the Hispanic IT Executive Council (HITEC). Maria is passionate about STEM opportunities for youth, women in leadership and promoting minority inclusion in the executive ranks. She has received a lot of recognition, including the 2023 Top 100 Latinas by Latino Leaders Magazine and HITEC 100 Leaders for 2022, 2021 and 2020. Connect with us on our social media: Instagram and LinkedInMore from Alisa Manjarrez: Instagram and LinkedInMore from Courtney Copelin: Instagram and LinkedInMore from Dr. Merary Simeon: Instagram and LinkedInLearn more at www.whatrulespodcast.com.

Sketch artist Ian McKesson joins me on the program to talk about his latest work in the 2024 Topps Chrome Star Wars, the appearance with Mama Breaks at the Burbank Card Show and a little about his background and process. He has appeared on many Star Wars sets for Topps in the last couple years. It was a fun conversation and it was fun to get to talk with him! In the Homestead keeping segment a brief bit on the recent agreement between Toppps and Disney to start developing and producing Marvel, Disney & Pixar trading cards globally. Previously some of this was only outside the U.S. More will be talked about in the shows ahead. From Topps/Fantatics: https://investor.fanatics.com/news/news-details/2024/Topps-Expands-Existing-Trading-Card-Deal-with-Disney-Consumer-Products-to-Include-Global-Disney-Marvel-and-Pixar-Card-Rights-Continues-Existing-Global-Star-Wars-Collaboration/default.aspx Find Ian online on Instagram @ianmckesson Need a good haircut? Check out the salon owned by Ian & wife Season www.maryjanesalon.com 128 N Main Ave, Fallbrook, CA 92028 If you have a question or comment, find me on the  socials: Twitter/X, Instagram, Facebook, Threads, Bluesky Substack, Hive @rebelbasecard  More designs are up on the TeePublic store with more to come! Help out the show and find some cool swag. https://www.teepublic.com/user/rebel-base-card

Meet our guest for this episode, Danny Creed. Danny grew up on a Kansas farm in what can only be called a very rural area. Even so, he clearly grew up with lots of drive and imagination. After high school, he entered radio broadcasting where he remained for 20 years. Like many in the industry he bounced around from station to station doing broadcasts, selling and whatever else that was asked of him.   In the late 1980s he left radio after 20 years and became an entrepreneur working with 15 startups. As he tells us, they all were successful.   He then spent a bit of time working at the pentagon and the department of defense again putting his entrepreneurial skills to work. One of the military leaders with whom Danny worked urged him to think about helping others by entering the new career of business coaching. He did and met some of the great motivational and business coaching leaders like Zig Zigler and Brian Tracy.   Danny is the author of several books and has received many accolades and awards through his coaching career.   About the Guest:   Danny Creed is a certified Master business and executive coach. He is a noted sales and leadership trainer, best-selling author, international keynote, and workshop speaker who is an acclaimed business turnaround expert.   Danny's personal coach and mentor is the legendary Brian Tracy. He is a certified Master Business Coach, Executive Coach, and Sales Trainer with over 15,000 logged coaching hours. In addition, he's an entrepreneur with 15 successful start-up businesses to his credit and over 400 business turnarounds. Coach Dan is the unprecedented Seven-time recipient of the FocalPoint International Brian Tracy Award of Sales Excellence and CXO Outlooks “10 Most Inspiring Transformational Coaches, Globally – 2022”   Danny Creed is an internationally best-selling author of six business and motivational books, including the bestseller CHAMPIONS NEVER MAKE COLD CALLS and THRIVING in BUSINESS.   Dan is involved in community and volunteer work and, when time allows, a professional musician.     Ways to connect with Danny:   LinkedIn:   Linkedin.com/inbusinesscoachdan YouTube: Bit.ly/2F8exoh Facebook: https://www.facebook.com/mrluckyinc1952   About the Host:   Michael Hingson is a New York Times best-selling author, international lecturer, and Chief Vision Officer for accessiBe. Michael, blind since birth, survived the 9/11 attacks with the help of his guide dog Roselle. This story is the subject of his best-selling book, Thunder Dog.   Michael gives over 100 presentations around the world each year speaking to influential groups such as Exxon Mobile, AT&T, Federal Express, Scripps College, Rutgers University, Children's Hospital, and the American Red Cross just to name a few. He is Ambassador for the National Braille Literacy Campaign for the National Federation of the Blind and also serves as Ambassador for the American Humane Association's 2012 Hero Dog Awards.   https://michaelhingson.com https://www.facebook.com/michael.hingson.author.speaker/ https://twitter.com/mhingson https://www.youtube.com/user/mhingson https://www.linkedin.com/in/michaelhingson/   accessiBe Links https://accessibe.com/ https://www.youtube.com/c/accessiBe https://www.linkedin.com/company/accessibe/mycompany/   https://www.facebook.com/accessibe/       Thanks for listening!   Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page. Do you have some feedback or questions about this episode? Leave a comment in the section below!   Subscribe to the podcast   If you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on Apple Podcasts or Stitcher. You can subscribe in your favorite podcast app. You can also support our podcast through our tip jar https://tips.pinecast.com/jar/unstoppable-mindset .   Leave us an Apple Podcasts review   Ratings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on Apple Podcasts, which exposes our show to more awesome listeners like you. If you have a minute, please leave an honest review on Apple Podcasts.       Transcription Notes: Michael Hingson ** 00:00 Access Cast and accessiBe Initiative presents Unstoppable Mindset. The podcast where inclusion, diversity and the unexpected meet. Hi, I'm Michael Hingson, Chief Vision Officer for accessiBe and the author of the number one New York Times bestselling book, Thunder dog, the story of a blind man, his guide dog and the triumph of trust. Thanks for joining me on my podcast as we explore our own blinding fears of inclusion unacceptance and our resistance to change. We will discover the idea that no matter the situation, or the people we encounter, our own fears, and prejudices often are our strongest barriers to moving forward. The unstoppable mindset podcast is sponsored by accessiBe, that's a c c e s s i capital B e. Visit www.accessibe.com to learn how you can make your website accessible for persons with disabilities. And to help make the internet fully inclusive by the year 2025. Glad you dropped by we're happy to meet you and to have you here with us.   Michael Hingson ** 01:20 Well, hello once again, I'm your host, Mike Hinkson, and we want to wish you a great welcome to unstoppable mindset, wherever you may be. Thanks for being here with us, and I want you to meet our guest, Danny Creed, who is a major certified business coach, among other things, with more accolades and awards than I can count. And if he wants to tell them all to you, that'll be up to him, because he probably knows them all without memorizing them. But we've been we were supposed to start this podcast a little while ago. We've been busy talking about mystery books that we both like and sharing stories of being around the Pentagon and Department of Defense and other things before and after September 11. So, ah, lots of stories. I'm sure we're going to have fun this next hour. But Danny, I want to welcome you to unstoppable mindset.   Danny Creed ** 02:10 Thank you, Mike. I'm really happy to be here. I really am.   Michael Hingson ** 02:14 Well, really appreciate you taking the time to do it. Why don't we start by you telling us kind of about the early Danny, growing up, that's always a fun place to start.   Danny Creed ** 02:24 Oh, yeah, and I've told you this. And okay, so I, I come from very humble beginnings. I was raised in a town of 120 people in southern Kansas. I was raised on a farm. My family's still on that farm 130 some years later, I had, I joke, I had, I had 16 kids in my senior class. I had seven girls, and five of them were cousins and but I knew, I knew that that wasn't what I was meant to do. So I left the farm, and only member of our clan for a long time to have left the farm and I went into broadcasting. Spent about 20 years in the great era of being in radio and TV. And from that, I learned a lot about I got bit by the entrepreneurial bug. Did my first entrepreneurial startup in the late 80s, and just, gosh, it was so exciting. Yeah, it went crazy. It was exciting. It was risky. It was CR everything.   Michael Hingson ** 03:30 Yeah, did you go to college?   Danny Creed ** 03:32 I well, I went to two years of college. There you go. And then my father died, and he died very young. And I always joked that we didn't know we were not poor, but we didn't know we didn't have much, you know, but we were on the farm, we always had a cow and a pig, and, you know, we were, we were happy, you know, but I had to go to work, and one thing I'd always done is sell and use my creativity, even when I was on the farm. And so I took off on a on a on a knowledge search of self education that you know, great, great minds, you know, of great creators in our in our world, in the our history, were people that Louis LaMoure, one of the greatest self of all time, had the equivalent of a Third grade education, but when he died, he had three honorary PhDs for his he credits that to reading 100 books that were very specific. And I found that list one day. So I just spent a lot of time reading, putting in a lot of hours. I went from I worked with a general who or an admiral who said, you know, based on your experience, based when I was at the Pentagon, you ought to go out and do something to help businessmen and women be successful, and not redo mistakes over and over again. Because I had been there, I'd been a business owner, I'd done startups. And so that's when I found my way. And I, by the way, I did 15 startups, which is. Why I don't have any hair today, but I really learned a lot about all kinds of businesses, and I became a business coach, partnering with some of my mentors, Brian Tracy and Zig Ziglar and some other people you might not be familiar with and and since then, I've been a business coach going on 17 years. I've got over 15,000 hours of log coaching time, business coaching time and and been very, very successful, because my clients have been successful. So I've been really blessed with that. And just a year ago, I was, I was honored by being listed in the top 10 in the world of the most transformational, inspiring coaches, wow, I'm a really a blessed guy, and it's all based on my drive to help people, as corny as that may sound as though, well,   Michael Hingson ** 05:54 and it's also an issue of being humble about it and not thinking that you're the greatest thing in The world and have an ego, and that clearly comes through that you're you're not that way, and I think that that really means a lot. When did you first go into radio,   Danny Creed ** 06:11 it was right out of off the farm. Literally, I walked off a farm. I was going to junior college, and one of the more inspirational people in my life. Was a journalism instructor there, and he goes, I know exactly you want to go on radio. I can get you a job as a copywriter. And that was 1971 and so I went in. During the day, I would write commercials, and at night, I did an airship from 8pm to 2am oh my gosh, turn around and do it again the next day. But I learned creativity in short bursts, which helped me my whole life, helps in writing blogs. And it was I would have never thought that I I went through I learned it was on the air. Learned communication. Then I got into sales and management and radio was really it was all selling, Michael, it was all about selling, learning to sell the intangible, sure, and that's one thing that a lot of people struggle with today. They have to have something in their hands. They have to have that app or something in their hands, where, if people would learn, and I try to teach this my clients how, how to sell an idea, a product, anything, sell the intangible side, which is, look here, touch it, feel it, smell it, versus how would you feel if you were sitting on a on a on An island next to the ocean, and the waves, warm waves, were coming in, and you wanted to relax and see, I'm selling an intangible feeling. I'm selling, how does it make you feel? And that was a big deal, and I still teach, if you want to be an entrepreneur, you want to be successful in business, you got to learn to communicate, and good communication, contrary to what a lot of people teach, good communication is all about really being able to sell a concept in the intangible side of it. How does it make you feel? What's your why versus here it is. Here's how it feels, here's how it smells. See, I can talk to you and make you smell something and   Michael Hingson ** 08:25 I and I appreciate that. I love to tell people that after September 11, when people started calling and asking me to come and speak and so on, I realized pretty quickly and made the choice to do this, but I chose to believe it's a whole heck of a lot more fun to sell life and philosophy than it is to sell computer hardware. Yeah, it's all about intangibles, and I also talk a lot about blindness and disabilities and so on, and probably need to do more writing and all of that. But it's true that that everything really, no matter, even with even with the the physical stuff, any good salesperson will realize that it's not selling the physical stuff. Ultimately, you have to want to emotionally buy into it. And I also need to, as a salesperson, understand where you are, where you're coming from, to know whether what I can sell you is what you need to have, or whether I need to help you find other places to go.   Danny Creed ** 09:30 Amen. I I've always said that the mistake that a lot of people in my industry do is that they come in and try to sell stuff. They tell people, here's what, here's why, you ought to buy my product. I firmly, honestly believe you can tell all your listeners right now that if you ever work with me or talk to me about working with you, I will never sell you stuff. What I'm going to sell is I'm going to listen to your needs from your point of view. Of and then I'm going to, if it there's a fit, because I'm not right for everyone, but if there is a fit, I'm going to, I sell hope. Yeah, think about that's what every good product should be sold on. I still hope that this will work, that I hate it when I go in to make a major purchase and they're asking me what I think? Well, look, when I had triple bypass heart surgery, which I did, and they told me I had 48 hours to live. You think, you know? And well, how would you feel if the doctor then said, So, how do you think we ought to do that surgery?   10:39 Yeah, well, I   Danny Creed ** 10:40 don't know that's you're the Pro, yeah. And that's the way people look at anyone, you know, that's why they look at anyone selling an idea or a concept or a product. They want to help me understand if my needs fit what you're selling. And then maybe we can work together. Maybe we should work together. I'm always   Michael Hingson ** 11:01 amazed with reporters and so on, when they interview somebody who's in the middle of a tragedy and so on, and they go, Well, how do you feel about that?   11:12 Yeah, hello, yeah,   Michael Hingson ** 11:16 well,   Danny Creed ** 11:17 yeah, how do you think I feel about it? Yeah, really. I   Michael Hingson ** 11:19 mean, I'm I'm still waiting for the first person to say that.   Danny Creed ** 11:23 But yeah, you know, Michael, you mentioned books earlier. I collect books, autograph books, and and I was, I've rather than go, you know, fall all over some of my heroes in writing, I always try to have one question that I asked him, and I asked him the same question here at the time. And the one I asked, have asked some really famous guys, as you know, what makes a great, best selling book, and one of the more famous thriller crime writer guys told me one that I've always remembered. He goes, You gotta, you gotta hook them. If you can't hook them on the first paragraph of the first page of that book, they're gonna, they're gonna close it up and go to another book. Yeah, you know. And that's selling. Hope that, okay, this is good. I get it, I feel it, I understand it, I'm excited about it. I'm gonna turn the page. And it's the same in business. I mean, you've got to sell. You've got to understand what people need and then talk to them about fulfilling that need rather than telling them what they need. You know doesn't happen.   Michael Hingson ** 12:33 Ultimately, they probably know what they need and how to get it, at least subconsciously, and your job is to help them ferret that out.   Danny Creed ** 12:44 Yeah, yeah, it is, you know, and, and again, a lot of that comes with, I, that's why I was intrigued with your show. And, and, you know, it's a great show, is this, is that mindset thing i I'm telling you right now that I work with clients all over the world. And again, I've I'm blessed enough that I can, I can work with lot of different people. I can help a lot of different people and and I'm telling you the one thing that that that helps people win or helps assist them in losing their business, their their success, or anything like this is where their mind is at, where they keep your mind at, I'm telling you, it comes down to, and I know you're you're kind of the expert on it. You do this great show, but I have it broke down. I really believe there's two mindsets to break it down, as simple as you can get. One is a mindset of survival, and the other one's a mindset of possibilities. Now survival is one where you're worrying about, what if, during covid years, 2020 21 and 22 I'm proud to say that 100% of my clients that I work with had growth while the rest of the world was on their head. Woe is me. But the secret to what I did is no secret. But I would go into every coaching session every day and say, Where's your head at today, because I can find when somebody has a survival mindset, all I have to do is say, Hey, Mike, how you doing today? Oh, just getting by, just making it.   Michael Hingson ** 14:32 I never say that.   Danny Creed ** 14:35 I had a guy one time i i One of my books I wrote, I was interviewing people on if they have goals or not. And this one guy just said, Oh yeah, I've got goals. And I and I won't do it all, but he I've got goals, and I read them every day and I believe in them. I said, What's your goal? Then, if you do it every day and it's that deep in your heart, he goes, my goal is go to work every day and break even. And I said, why? Okay. He goes, Yeah, you know, it's tough out there. Well, the people who won and what I tried to do with my clients were the ones that said, Look, you can't control the what if, yes, covid, good, kill everybody. Yes, we might have a government overthrow. Yes, there could be war and all this stuff. And you can worry about that, but that's nothing you can control. Hello. You can control the what is, yeah, and the what is, is what you have in front of you and what you can control. And you can manage that then. And if you think about the possibilities then that are part of what is, instead of the what ifs that cause survival, thinking you're going to be in the top 3% in the world, and people will come to you because all your other competition is in hiding, simply because the differences of your mindset   Michael Hingson ** 16:00 absolutely true. I know that during the whole covid period, we locked down my wife and I did. She had rheumatoid arthritis, so she had a lowered immune system anyway, because she had to take meds to keep the RA kind of at bay, and that lowers the immune system. So I was sensitive to that, and that was a good motivator, but I also knew that traveling wasn't going to happen in it, and it didn't, and we just plain locked down. We We did choose not to ingest bleach or Lysol like some politicians suggested. Sorry,   16:41 yes,   Michael Hingson ** 16:41 I know, but we we we didn't even fret about it. We did it, and we knew it was the right thing to do, and didn't contract covid. But I also believe if I have one goal every day, it's to have fun. And whatever I do, I've got to find ways to have fun, to make it happen. And and I always worked at doing that even, you know, even if it's in my own mind, finding a way to have fun. But I agree with you all too often people are so worried about all the things over which we have no control. You know, after September 11, I kept hearing people say, We got to get back to normal. We got to get back to normal. And it took me a while before I realized, and finally started to articulate, first of all, normal will never be the same again, and if we really got back to that, then we're going to have the same problem. So we're not going to get back to the same normal that we had. And people kept talking about what they were worried about, and I and I finally realized that the most important thing that I could say to people, and still say to people, is don't worry about the things that you can't control. Focus on what you can control, and the rest will take care of itself. And when you read thunderdog, you'll you'll see where that came from, because that's actually an integral part of the story, and for for people listening out there, Danny told me when we first started, that he has thunderdog on his desk, and he hasn't started to read it yet. So chapter 10, I think, is where you'll find it, but don't skip ahead, but it's   Danny Creed ** 18:16 there. You made me reach for it, but I'm not   Michael Hingson ** 18:20 sure you can hold it up, but we've got to not worry about the things that we don't have control over. And it's so very frustrating with all the stuff going on, like today in politics and all that, and it is easy to get very frustrated at some of these clowns, and I get frustrated, and two seconds later I go, Oh, that's not going to do any good. So forget it, you know, and just believe and have faith that that things work out because we don't have we don't have ultimate Well, we do have ultimate control. We have the right and the ability to vote, and that's the best thing that we can do.   Danny Creed ** 18:57 Well, you know, Michael, you said to have fun. Well, I have a lot of fun in possibility thinking,   Michael Hingson ** 19:03 Mm hmm.   Danny Creed ** 19:04 Because if you're, if you have that possibility mindset, and you're an entrepreneur, an executive, a business owner, and you're thinking of possibility, it's a lot of fun to go, Holy cow, everybody else is in hiding, and there's an opportunity. Yeah, I can help my clients. I can, I can, holy cow, that's going to be fun. That's going to be exciting. Because I've never thought of that before. You know, the possibilities are out there. They're, you know, the analogy of the old boat analogy, you know that some guys don't, don't see the boats come by. They're on a desert island, they choose not to see the boats come by others, others see them, you know. And you've got to be able to see the opportunities, because if you're so negative and you're only thinking survival, you're not going to see the opportunities. And one of the books I wrote, I based. On me almost dying. And the one thing I learned out of that is a lot of people set back and they wait for their second chance. And they're set back and wait for somebody to come along, you know, and say, I'm going to give you a second chance. And the fact that that I realized was everybody can give themselves a second chance and a third chance and a fourth chance and a fifth chance. You've got to understand you can create that, that you can go out. We have the ability to do it every day, if we're thinking about possibilities others are happy with right now, and happy with moaning and groaning and whining and crying, and they're happy with where they're at, and they don't want it to get any better, because they're happy with the whining. And I just, honestly, I'm sorry to say that I just, I don't even want to breathe the same air as people, yeah?   Michael Hingson ** 21:04 Well, I know for me, yeah, I know. I know for me the idea of the second chance, you know, I like to live in the moment, and I think that worrying about what's going to happen tomorrow. I mean, there, there is a place and a time for strategizing, but living for the moment and looking at what's going on in the moment, saying, How do I maximize what I can do and need to do, which is all part of the possibilities. Issue is, was what needs to happen, and I think that more people should do that. I know for me, I learned some time ago to spend time every night just thinking about what happened during the day. How did it go, what really worked well, and oh, by the way, could I have even done anything better about what went well and the things that maybe didn't work as well. Why and how do I deal with it? Going forward, I've learned that I have to teach myself. I shouldn't, you know, I used to say I'm my own worst critic, as I've told people on this podcast many times, and I've changed that I'm not my own worst critic, I'm my own best teacher, and I have to really learn and do work hard at teaching myself. And that's one of the lovely things I've learned from talking to so many people on this podcast, yes,   Danny Creed ** 22:24 yes, I have to share with you, because you bring to mind, and I can't use his name, but he was one of the most successful businessmen in history, one of the wealthiest men in the world. That I had a chance to sit and talk to this gentleman three or four times, and I asked him one time I said, Do you do anything every day in your mindset, or how you think, how you act you? What do you is there anything you do every day that keeps your company growing and you growing, no matter what, no matter how much money you have, and because he has billions, and he I didn't even get it out of my mouth until he had an answer. And he said, there's three things. Dan, number one, protect your money. He says, what I mean by that is, fail fast. If you're going to fail, fail fast, have metrics in place so that you don't drag things out. And I say this to every business person. I say, You better know when advertising is working or not, when a strategy is working or not, when an employee is working or not, and get rid of it quickly and replace it with something better. So that's one the second thing he said was, I try to go to work every day in my multi 100 billion dollar plus company, and I try to have the same mindset and have my staff have the same mindset as we had on our first day of business. That point is that, well, that's work hard, you know, work smart, fail fast. He said, that's really important to keep in our minds. And the third thing I do is want kind of long lines what you said? He said, and when I go to bed every night, I sit back and say his name, he said, I sit back and go me, I could be broke tomorrow. Something happens tonight, stock drops, whatever I could be broke tomorrow. So what did I do today to prevent that from happening. That's long lines, what you said you if you looked at and I've never forgot that that was 2023, years ago when I told me that. And I think about it every day, and I actually teach the concept in a bigger form to every client I have, because it's powerful stuff. And you're right on, Michael, you're right on contemplating looking at what happened. You know, 1928 the great book Think and Grow Rich by Napoleon, identified that that the best time to plan your next day is the night before, because you're thinking about. What happened, what worked, what didn't, and then you're thinking about, what do I need to do tomorrow? And if you're thinking clear enough, it's going to send a message out to the universe. And it is everybody I know has had a great idea in the morning in the shower, yeah, well, that's because you were probably thinking about it with clarity the night before, and the powers out there sent you an answer, and that works just as well on personal success, professional success, and just living a good life and a happy life and having fun,   Michael Hingson ** 25:34 and that's really what it's all about. You know, the whole idea of regrets. You can feel bad about something not working out. Okay, I accept that, and now I'm going to work on figuring out what happened so it won't happen again. But my gosh, if we, as you say, spend all of our time whining and grousing about stuff, then we don't get anywhere. And I think it's so important to take the time at the end of the day to really think about what what happened and and anyone who says I don't have time, clearly doesn't know how to think, because, of course, you have time.   Danny Creed ** 26:15 That's right. Damian, that's exactly right. Yeah, and some regrets there i They just stay. There's no good that comes from regrets. Yeah, no good I tell, I tell my clients, and I do a lot of charity work. I work men in prison. I teach them personal and professional development. Fact, I was there last week at a major penitentiary working with minimum maximum security. But I tell them all the time, I said, look, it's only a mistake, because a lot of these guys sit and think about regrets. So why are they in there? This and that? But anybody? Business owners, you know your regrets? Just, they they just think it doesn't go anybody but, but you can't do anything about so I always said there's, it's only a mistake if you didn't learn something from it, which is your story. So   Michael Hingson ** 27:10 well, I and it wasn't a mistake until it happened. That's right. Anyway, go ahead.   Danny Creed ** 27:18 No, I you're, you're, right, you're you're filling in the blanks here. So I use a four step process, what happened, be real, honest, not to point fingers, but what happened? Hey, very honestly. Number two, why did it happen? So analyze it. What happened, not to point fingers or blame, but what happened that caused this to happen. Number three, how will it never happen again? So watch your solution that you're going to learn from, and then number four is, see you later. I'm not going to face this again, because I learned something. So that's the way I live, and I and I teach my clients that, because so many people live in the past, and it doesn't get them anywhere.   Michael Hingson ** 28:01 And if I don't know the answer to what happened or how to address it, I'm going to go out and take the time to interact with others and seek answers. And invariably, someone will have an answer that you may not have, and it's perfectly reasonable to do that.   Danny Creed ** 28:19 That's right, that's right. Well, you learn. You know the old line I read about 50 years ago, Ope, you can learn so much from other people's experiences. And again, that's why I got into coaching, because so many people still do. They make mistakes over and over and over again. That costs 10 bucks or ten million and they keep making them Oh and, and they're so surprised. Oh, holy cow. When back to what we were talking about earlier. If you learn something from it, it won't happen again. So I my practice is based on, let's let's work on foundational stuff. Let's work on the basics of everything. Let's understand what we keep making mistakes on and learn from it. And create a rule. Create something that goes in your rule book, you know, in your business plan. But let's not make those mistakes again. And sometimes we've been able to 1020, 3040, 40x that grow their business just by correcting those mistakes and learning something from it. So you're you're right on and on what you say. Michael,   Michael Hingson ** 29:30 well, and you know, it all. It all comes from thinking about it. I was going to say it all comes from experience, and that's true, but ultimately, it comes from thinking about it and learning. And I think that's and that that gets back to I'm my own best teacher, and should be, but I have to be open to learning and letting me teach me to do what needs to be done.   29:55 Well,   Michael Hingson ** 29:56 you bring up a   Danny Creed ** 29:56 good point, because I had a guy in a seminar. I do a lot of seminar. Work and such and and I could tell he just didn't want to be there, and he was disruptive. And so finally I just stopped. I was in Atlanta, Georgia, where this happened, and I said, Sir, I mean, what's going on? Other people want to learn what's going on. I know this. He was in sales. I know this. I'm the best salesman, you know, I I've been, you know? And I said, Look, let me ask you one question, have you been in sales? I said, How long you been in sales? 30 years. I said, Have you been in sales 30 years or one year, 30 times? And it well, well, that goes back to your statement. He went to one seminar 30 years ago and says, I know it all. I I'm not willing to learn anymore. That's the operative part about it. I'm not willing to learn anymore. But I see people in all walks of life, you know, I see them, you know, they try out these hot apps and they try it out and say, okay, yeah, that one worked. Are you still using it? No, no. I went on and I went, I'm trying out a new one now. I don't get it. If it works for you, and it works really well. Why aren't you? Didn't you add it into your curriculum, your vocabulary, your daily routine, and it is just, it's, it's very frustrating. But I also teach people how easy it can be to be successful today, if you're disciplined enough to find what works, to learn from mistakes, to learn from your history, and grow every day, it's really not that hard to be successful, you know, you just gotta apply those basics   Michael Hingson ** 31:42 when, when you're coaching people, do you teach them, in one way or another, how to vision   Danny Creed ** 31:47 absolutely that I, I've, I've learned a very complex way to learn it of goal setting and achieving. And I've, I've simplified it, but it's, it's a real tough course that I put executives entrepreneurs, through. But one of the key elements of that goal setting and achieving, course, one of the key elements is visioning and and I'm telling you, that's one of the hardest things, Mike, that that I can do in that process. And here's why, that so many people don't have a vision, because so many people have forgot how to dream. Mm, hmm. I work with a lot of corporate executives and such, and they flat forgot how to dream, because the only dream they have is one that they they received from the corporation they were working for, and they only have one goal, and that's the goal that the corp gave them. They don't have family goals, they don't have personal goals, they don't have personal income goals, they don't have charitable goals. They don't have any of that because the only thing they do is that one goal that the corporate gate given and that nullifies dreams, and dreams are nullified for fear, and so I really force them. I'm going through that right now with a very valued client in Arizona, and once we learned, I got them to just dream a little bit, drop the ego, forget about what is people analyze too much. You know what is potentially Well, that's impossible. Well, yeah, tell that to Edison. Tell me, you know, the Wright brothers. Tell that to Elon Musk. Tell that to you know, a lot of these people, you know, but if I can get them to create a vision, because vision is the starting point for goals, and I don't care how goofy and crazy that vision might be, tell anybody. You don't have to tell anybody what your vision is, but you can be in the back of the room laughing, going, Yeah, someday, someday, this is going to happen. What happened yesterday? Someday, we're going to put a chip in somebody's brain, and that chip will help them talk and run computers by thinking, you know, two years ago, people went, You're nuts. You know, I always go back to Edison again. Can you imagine that guy going around selling the light bulb to people going, look what this is going to do is replace that candle. You got to believe me, every household in the world will have one. Can't Get out. You're crazy, you know, but that vision is the key. Vision is the start of goal setting. And goal setting is the start is based on, well, dreaming equals vision. Equals a start for your goal setting. A goal setting is everything,   Michael Hingson ** 34:45 and visioning can be accomplished in so many ways. A lot of people say, write things down, write it down, put it up on a chalkboard, or create a paper, or do whatever I don't because if. I write it down, still out of sight, can be out of mind. So I learned that that rather than writing it down, I need to think about it, although if I really need to make sure I don't forget something, I'll tell my lovely little Amazon Echo device to remind me about something, but I will make sure that I remember things. On the other hand, we do abuse Thomas Edison because he invented the electric light bulb. And as I love to tell people, and this is something I figured out last year, the biggest problem with most people is they don't recognize their own disability of being light dependents because Thomas Edison made electric light so on demand and available, especially over the last 146 years that now light is everywhere, but it doesn't mean that people still don't have that disability of being light dependent. So it's fun to have discussions about that, but, but, but still, the the bottom line is that visioning and dreaming are so important, and anyone who knocks it is really missing such an invaluable opportunity.   Danny Creed ** 36:04 You're right on the target again. Simply the way I teach visioning as part of the goal setting process is i This is the way I learned it from a very famous guy, and that is, you sit in a room, have as quiet as possible. Shut off your phone, shut off everything Have and Have a recorder of some sort. You can have a digital recorder. You can have, you know, AI now, or whatever, but shut off all surrounding noise. Kill the noise. Warren Buffett says the number one cause of failure today is people don't learn how to shut out the noise. Oh so true. And and so the noise. Shut off all that. Lock yourself in a room for 15 minutes, 30 minutes, however, you can stand and just and no one's around. No one's going to laugh at you. No one's going to point fingers, turn on the recorder, whatever that is, and just go nuts. That's hard for certain personality profiles, but just go nuts and talk, you know. And I'll give you a personal example, if I may, if we have i The one I teach, because I don't like to release my goals and everything to people, but I will tell one way this works. I always wanted my wife and I always wanted a house in the mountains. So I visualized this house, and I had the vision for 15 years. But the vision was I could close my eyes right now. I can do it as we talk, I can close my eyes and tell you the positioning northeast, southwest of this house has the backside of it as a giant plate glass window. It's all made of pine logs. You walk in through the front door and there's a kelly green carpet with a elk antler chandelier hanging down, and I can be that specific. And we finally, we were driving around in northern Arizona, Northeastern Arizona in the mountains where we lived at the time, and we were driving around one day up there just for a long weekend. And we came up and there was the house in my vision, exactly as I laid it out and we bought it, and the only thing we had to do is replace the carpet. But I had this vision in my head of what my perfect getaway home would be in the mountains and my son, both of my sons, actually do this. One of them says, He manifests stuff, you know? He says, I need a new couch that I can't afford the full price. So he goes, he sets and visualizes it and what it looks like, and everything else. And he did that the other day on a couch. And his his his roommate, they have a big old house. His roommate goes, you know, I got a couch in the basement that I'm gonna I'm gonna give away. It's almost new. So would you like it? And Brett, my son, says he went downstairs and that was the couch He visualized. Wow. Now the point is, it's fun, but let yourself go. There's no ego. Shouldn't be any ego involved, you know. Just believe that the line that I use, that that one of my mentors taught me, is, how big would you allow yourself to dream if you knew you couldn't fail, how big would you allow yourself to dream? And people will go, oh, that's, that's baloney. That's, I don't care. Play with me. If you knew you couldn't fail, how big would you allow yourself to dream? And that usually gets people think, and I'm telling you, that's the key to success. You cannot be a success in business or life unless you can dream of what what makes a perfect life a better life for you? You've gotten to do that. And   Michael Hingson ** 40:01 the on the operative part about it is when you're visioning and so on, it is also important not to put a timeline on, well, it didn't happen in the time I put, put out and specified. Well, okay, that's no surprise, because, as you pointed out you, you dreamed about that house for years,   Danny Creed ** 40:21 yep, yep. Now in goal setting, I think I know psychologically that you can put a timeline on some things, sure, but psychologically again, they've proven that just to be a starter, it just puts a deadline in there, and if you don't make it at the end of the year, change the date. But you've got to have something that that you're working towards all the time. So it's always good to have, you know, have something there that says that by the end of 2024 I'm going to I will have done this, and if you don't, we'll change the day. Yeah, you're right.   Michael Hingson ** 41:05 Yeah, if you you try to put timeline on a vision, unless you develop more skills than most of us have, you aren't going to accomplish, most likely, what you think. And if you do, then relish that and go on.   Danny Creed ** 41:22 Well, most visions, really, we find most visions are actually rewards for accomplishing other things, like like, like that cabin. We couldn't get it unless I was successful in business and earned a certain amount and saved a certain amount and did those things, and then when I found that house, I go, I can afford that. Now I can do that, you know. So it's that starting point, you know. But again, I will share with you, Michael that we find that a lot of people, and I love to find people like that have all this ability and possibilities in their mind and everything else, but they nobody's led them to be think it's okay to visualize, yeah, because there's so much fear people have. I know, personally, for a long time, I said, Well, you know, I come from the farm, I'm not supposed to be real successful. Oh, I didn't go to college. I'm not supposed to be real successful. Oh, I didn't do this or that, or this or that, and that's a fear in me. And if you eliminate that, say, you know, I can learn anything I need to learn. I have the ability to work my rear end off and work harder than anybody else, and learn from my mistakes, learn from my lessons and grow. I can do that. I can give myself that second, third, fourth, fifth chance. If you can get your mind in that mindset, I'm I believe you can achieve anything you can,   Michael Hingson ** 42:51 of course, absolutely, and I think that more of us should take that to heart, and we will, we will be all the better for it. Do you still have the house?   Danny Creed ** 43:07 Now? When we had to help family out and we moved, I we split our time between Arizona and Kansas. We built a house in Kansas, where our family's from, and we helped out, help out family while we're here, and it was just to use the house only three or four times a year. We had a chance to really sell it in the real estate boom out there. So we sold it in but I plan to have, I'm now visualizing a lake home. I want to have a home on a lake so I can go fishing every day.   Michael Hingson ** 43:42 There you go. And that will happen. Yo, yeah, I   Danny Creed ** 43:47 know it will. And I've got, I've got the whole thing. I know what color the house is and where it sets near the lake, and how far away for water it is, and what the dock looks like. I've already done all that.   Michael Hingson ** 43:57 There you go. Cool. So what did you do after radio? You were in radio for 20 years, and then what did you do?   Danny Creed ** 44:05 Well, I then I got into entrepreneurship. I had the chance in the late 80s to go into one of the entrepreneurial startup that really was quite successful. We were very successful to me again, it was exhilarating, because I was the one non technical guy usually in the business. I I was the sales guy and the idea guy. And I'd come to all the technical guys and go, What if we could do this? And they'd go, let's see if we can do it. And they'd go out and build the product. And then I take off in the world and go try to sell it and and it was just so exciting. And we did our first startup, and that was really successful. And that's what got me to Arizona. We went out to do a startup there, and we we took it public three, three years after. Start up, and then we sold it three years after that to McKesson pharmaceuticals for it was a really good sale. We didn't always make money, Mike, but we, I don't remember us ever losing any money for an investor or anything. You know, because we were, we'd been around the block. We learned from our mistakes, thank goodness. And again, we were very blessed in how we learn to run businesses, particularly startups. So that gave me and then I told you about the Pentagon, one of the admirals I work with pulled me over and said, Man, you really there's a new industry called business coaching, and you really ought to think about that, because with your background you have, there's a lot of people this whole entrepreneurship thing. There's a lot of people doing well, there's a lot of people losing money. Because, you know, the statistics still is 90 I think last year, 92% of all startups will be broke in five years or less, and that's because they underestimate the amount of time, effort and money involved. They always underestimate it, and you know, or they don't know anything about the business they're going into, how to run a business, and so they go broke. So a lot of people go broke, and some are quite successful, but the suggestion to me was, help these people not make, you know, help help teach them. Help them protect their investment, give them hope for, you know, the thing that they have, a dream on, a vision on. And so I went from radio, which was very creative, into entrepreneurship, which was really creative in the side, because I didn't specialize in anything. I mean, if it was sounded fun and exciting, I count me in. And fortunately, my family stuck with me. But we did startups in healthcare field. We did military health. We did startups in the telephone, independent telephone industry, telephone publishing industry. We did startups and training and and we did startups and just all kinds of stuff, and if it was exciting and fun, because again, there are foundational rules to business. I didn't have to be the expert in any of them, but I understood the foundational rules of business. So that's what we would bring to the table. We'd make sure the basics we had them right. Because no matter what business you're in in the world, they all share the same 13 or 14 foundational needs. And there are things like clarity, time management, priority management, goal setting, visioning, sales, leadership. There are all these things that it doesn't matter what business you're in. I personally believe I can coach any business anywhere in the world, in any economy, because I am a master of understanding the foundational things that make a business work, make someone successful. So that was a natural progression. It was almost like for me, coaching was inevitable, and everything I done in my life led to doing this. So that's that was, that's my was my route.   Michael Hingson ** 48:17 So how did you get started in coaching? What did you do that that gave you that foundation from a coaching standpoint, well,   Danny Creed ** 48:25 I already a part of us. What you were talking about earlier is is, and I think a lot of people fail in business because they don't honor their past. I was smart enough because of some of my mentors. I was smart enough to say, Okay, I had some royal mistakes in my life, but what did I learn from and so I could relate to almost any business person or any executive to the issues they were having, because most of them are foundational. It's people problem, it's a money problem, it's a time problem, it's an effort issue, you know. So I learned from all those, I'm telling you, I did 15 startups, and then before that, I, you know, all the radio stations I worked for as a salesperson and Sales Manager. In a single day, I'd make sales calls on a lumber yard, a funeral parlor, a ladies dress shop, a shoe store, a Cadillac dealership. So I learned a lot about business, and I think everybody has a lot of this knowledge. Again, they don't they don't honor their past. They don't honor their mistakes and their successes by remembering them.   Michael Hingson ** 49:43 And a lot of people don't go into so you went to a dress shop, you went to a Cadillac dealer, and so many places, and you observed, and you learn things while you were there. And so many people just go in and never observe and never learn and take that knowledge with them. Yeah. Yep. Well, I   Danny Creed ** 50:00 tried to, I realized I had all this foundational and the admiral directed me that way. I'll be forever indebted to him for making me be aware of what you know and in that. And then I had some mentors, and Brian Tracy was one of them. And and Brian Tracy was putting together a coaching organization, and I got in very early with that and helped them build that. And from the standpoint of just my knowledge and successes and and I had access to a lot of, like I said, I didn't have the college, but I had, you know, I had quadruple PhDs in business because of what I've learned, the mistakes I made, and the people around me so blessed with the angels that put their arm around me said, Come on, let's, let's learn from this. I learned from Brian Tracy Zig Ziglar, people that weren't as famous in the public, but one of the greatest sales trainers of all time. He was a good friend of mine, one of the great coaches he's quoted at Harvard was was one of my mentors, and I had the luck to surround myself not be egotistic enough to say, look, there's people out there that know what I need to know. So I need to learn. I need to set at their feet. So it was just again, that never ending search for knowledge and but I always was very confident, and that's that's the key. Today, a lot of people just have lost their confidence and or don't have any, and you've got to be confident, because people are searching for people, for experts. They're searching for trusted advisors that act confident. You know, I always example I use is I, you know, I was faced with situation where I I was I was told I had 48 hours to live because my heart was dying. Now I make joke of that by using example. I said, if you found yourself in that situation and you had the choice of doctors, which one would you choose? The first doctor guy comes in and says, I am the head of cardiothoracic surgery for all of America, for this hospital system, I have the best team in America. Or the other guy sitting over here with a laptop and YouTube up on how to how to do a triple bypass. So which guy would you choose? Well, you choose the cardiothoracic surgery, right? Why? Because he's an expert, because he's an expert, and he told you he's an expert, versus the guy who just has, well, I'll give it a shot. Yeah, so much of that is perception. I try to have confidence that a lot of people don't have, and I think anybody can do that, because people are looking for people to help them that have the confidence they don't have, but you've   Michael Hingson ** 52:55 got to have the confidence, and not just the ego, it's you've got to have the confidence and the knowledge. And that's the real issue, of course. Well,   Danny Creed ** 53:04 that's the follow up side. Yeah, you better be able to deliver. But again, I found, you know, Michael, I found the the lost art in American business, worldwide. Business actually, is art of listening. Nobody listens to anybody more. Nobody acts like they're listening. That I read someplace that the actual that the average attention span of the teenager up to middle age today is seven seconds. So nobody listens. So I try very, very hard to and I'm working on it, but I tell people I'm a world class listener, so let me try to understand your needs from your point of view. And I'm telling you that gives people confidence. And I don't have to be the expert in everything, Mike, I just have to ask the best questions   Michael Hingson ** 54:00 well. And you also, I am sure, say to people, let me make sure I understand what you're saying.   Danny Creed ** 54:05 Absolutely that that's part of question. That's part Sure. And feeding back and asking questions, let me help you understand. If I can help you, because I'm not right for everyone, and if I can, we ought to do business, right? Yeah, you know. And people go, Oh my gosh, I can't tell you. I'm not. People go, Oh my gosh, here's somebody's actually listening to me, trying to understand, really, on a simple form, is the difference between telling and asking. You know what? Michael, people don't need told anymore. They don't want to be told anymore. You know why? Because of this little device here called a cell phone, a communication device. I read someplace that today, the the modern day cell phone has replaced, like 140 other products, they've replaced. Replaced the telephone. They've replaced a recording device. They replaced the game thing. They've replaced everything you can think of it. They've replaced, you know, GPS. They it's just crazy. People have access to knowledge instantaneously. They don't need to be told anything. But yet, some of the great training organizations of the world today will come in and teach you to tell let me tell you all the reasons you ought to buy me. Well, look, I can teach people to come in and go. Let me ask you some questions and see if we ought to be working together, because I'm really good at some things. And so let's talk. I understand what that you're facing. And people go, Wow,   Michael Hingson ** 55:48 somebody. And the reality is, of course, you end up by doing it that way, telling them things, but you're not really telling them. You're you're relating, well,   Danny Creed ** 55:58 I'm relating and telling based upon what they've told me, right? I might say the way I understood standard is, this is an issue for you. Am I right? I might have a solution for you. Can I share that it's way different from let me tell you, Oh, absolutely you need to do. Let me tell you what you ought to be thinking. Let me tell you what, people just I don't need it. Yeah,   Michael Hingson ** 56:25 and, and we have gotten so far away from listening. We've gotten so far away from conversing. In general, people are afraid to have conversations today.   Danny Creed ** 56:35 Oh, it just makes me sick. Go to a restaurant and see a family of four sitting there, and everybody's looking in their laps. We forgot how to converse. We forgot how to talk. So I'm saying and that that's fine for them, but I'm saying that one of the things I teach is that's one of the keys to success today, if you can just learn to listen. Here's my rule, ask a question, shut up, listen, feedback what they're telling you, and then solve the problem.   Michael Hingson ** 57:12 One of my favorite lessons of all times came from someone who worked with me. We were both in sales, and he told the story of selling some products in Washington, DC, and I don't remember where or whatever, but was something relating to the government. And he was invited to come in and do a presentation, which he did. And he eventually got to the point of saying, as he described it to us, and now it's time for me to ask for the order. And he said, so I made my presentation, and then I asked for the order, and then I shut up and didn't say a word. And the guy I was talking with sat there on the other side of his desk not moving, and my friend John sat on his side of the desk not moving. And they sat that way for about 10 minutes, and then the guy he was talking with said, well, don't you have anything else today to say? And John said, No, I asked you for the order, and there wasn't anything else for me to say. And he got the order because of that. It was a trick that the guy used, but rightly so, and it's wise not to always have to talk. Well,   Danny Creed ** 58:28 it is you'll talk, you know, it's true in sales, it'll talk yourself out of an order. Yeah,   Michael Hingson ** 58:32 I've seen it happen so many times. You know?   Danny Creed ** 58:35 I actually did that one time and I set for 42 minutes. No one said anything. In fact, my my my client, actually picked up the newspaper and read the newspaper, because the old axiom is, whoever speaks first solutions, you know? So, yeah, yeah, I agree with that. But you know, it just comes back to people, general courtesy. People want to work with people, whether you're a coach or a counselor or a minister or a school teacher. People just don't need to be told anymore. They They want somebody to listen to them, and the world is crying out for people to listen to whether it's a child in school or big time executive. I tell you, I work with a lot of executives, because this isn't the right word, but, but they're lonely. They don't anybody talk to they can't talk to directors, they can't talk to their spouses, they can't talk to their employees, and they don't anybody talk to about business issues. And I gladly will work with them. I'll gladly listen to them and help them make better decisions. I don't have to have all those answers, ask questions and help them make a better decision.   Michael Hingson ** 59:53 That's what a coach does, yep. Which is, tell me about some of the book code. Go ahead. Go ahead. No. So tell me about some of the books you've written, if you would please. I read   Danny Creed ** 1:00:03 a book called A Life best lived, a story of life, death and second chances. That was about the lessons I learned in that process where I was almost died, and it's been very successful, particularly in like prisons, soldiers, veterans coming back and that just need to believe that they can get a second chance and a third chance and everything else, and it's done really well. I have another book called champions. Never make cold calls. It's a I love that title. It's a business, business book that can be applied to anybody who owns any kind of business, whether you're multi level, or you're selling medical supplies or printers or copiers or selling coaching. It's just about how ripe the market is for you to leverage who you know and who they know to get referrals. I created this concept about 40 years ago, the champions concept, and then I put it into a book eight years ago, and, and I've had a white paper on it, but I figured somebody's going to steal it. My idea, gotta put it in a book. And, but it's, it's all I've ever used in 16 years of coaching, 100% of my clients have came from referrals. My whole idea is to create an army of people that will refer me so I, you know, I talked to a guy a while back that a businessman, and I said, So of all the things you do, if you could spend 100% of your time doing it, which would be the number one thing? He said, Well, sales. I said, So how much of your current time do you spend doing that? He says, 20% I said, What do you do with the other 80 and he goes, Well, I got meetings, and I gotta run things, and I gotta pick up the mail. And I go, whoa. So what would it mean to you if we could make 80% of your time selling and 20% your time all that other stuff? He goes, it'll mean millions. Okay, so that's way a lot of people in sales or or most business owners don't know how to sell, but if you're in sales, you need to quit going to networking meetings and quit doing all going to planning meetings and marketing meetings, all that stuff. You need to be out swinging the bat for home runs. So I wanted to figure out, how could I do more of that in less meetings, and I created the champions concept. And the champions is leveraging who I know and then who they know. So that's been, actually, it's still selling after seven years, and it's a great book if you're in any form of selling, even if you're just selling your ideas or trying to ask the boss for a raise, it's just it's helped so many people. I've used it and taught it worldwide. So that's another one. And then I have one called Straight Talk on thriving in business. And then I've done two or three other books that are collaborative books, where I've asked to be with two or three other offers authors and do a book. And those have been fairly successful, but the ones under my name are the the Straight Talk series, and then champions, and then life best lived   Michael Hingson ** 1:03:31 well, and we have pictures of book covers in the show notes. So I hope people will go out and and get some of those books, because clearly there's a lot of neat information here. What do you think are some of the most challenging issues for entrepreneurs and business people, and then people in life today?   Danny Creed ** 1:03:51 Work ethic. Most people don't have a work ethic at all, and that's again, where I draw from the farm. I learned how to work there. I learned how to work on the farm, and a lot of people will work hard for a little while, and then they'll quit, and they'll stop, or they don't, they give up to quit. So I actually teach this to a lot of entrepreneurs things. So you got to have, you got to have a work ethic. Number two, you've gotta understand what success looks like for you, cuz so many people put themselves up against people other people that they're highly successful, but you don't share any of the same standards or anything like that, and everybody's definition is different of success. So you need to understand exactly what what you want and what that looks like, because everybody's debt like, you know, some of I've got friends on the farm that their definition of wealth is much different than some of my people. And Silicon Valley friends, you know their definition of well, but that's okay. I You can't say you're not successful. You're not a wealthy person. If you don't make a half a million a year, you may be very happy and just absolute, living the best life ever, making 50 grand a year, but you got to know what you want out of it. Be satisfied with that so and be happy with that, but know exactly what you're looking for. So have metrics in life. The the third, the third thing is that I always tell people is, learn to sell. I don't care what you're doing, you've got to sell, whether you like it or not. And I used to have people go, Yeah, well, I'm not a salesman. I you know, they had to. Everybody thinks the old thing that if you're in sales, you're like the the old, goofy used car sales, if you're if you're going to do anything, particularly if you're an entrepreneur, or you're trying look, you have to sell from the day you're born, you've got to scream if you want to eat, you've got to scream louder if you want your diapers change, you've got to sell your mom to go out and do things. You've got to sell people to, you know, sell a girl or a guy to go on a date. You have to go sell yourself to get a job. That's right, you have to sell, to earn a living, you've got to sell your ideas to a banker or an investor. Learn how to sell. Get rid of that old crap, out crappy idea of well, you know, I'm the salesman. Yes, you are everybody. You have to   Michael Hingson ** 1:06:33 learn everybody's a salesperson. Yeah, um, phase up. Find   Danny Creed ** 1:06:37 a good course. I mean, but you've got to learn to sell. Because a lot of the people who fail today in business with their entrepreneurial ideas fail because they can't sell their idea. They can't sell. Let's go back about 30 minutes. They can't sell their vision. Yeah, you've got to be able to sell. So again, I stay on pretty much those foundational things. The other thing that I talk about is you gotta have goals. You gotta written goals. And so here's the statistic, 70% of our society has absolutely zero goals. 28% of our society says they have goals, but they're not written. 2% and that's arguable, have written goals, Oxfam, the International Organization for tracking wealth in the world, will just put out a paper that says the 2% of our 2% of the wealth of the world, or 98% of the wealth of world, is held by 2% you know, and, and I choose to believe. And if you talk to some of the great people, like Brian Tracy and such a lot of them will say that's the people who have written goals, you know, again, you've got to have a division. You can't just go, Well, you know, I want to my brother in law's a minister, and he used to tell me one of the biggest issues that he had is getting people to pray clearly, because they will say, there, I pray to be rich. Okay. What does that mean? Yeah. You know, everybody's definition is different. How does God or whoever know what to deliver by saying, I want to I want to be rich, you know, so be very which I guess, could tie into another issue, but you got to be clear on what you're looking for, what you're asking for, and and that's where goals are. Very important to be very clear. Don't say I want to be rich. I want to go to Hawaii. I want to what, how you how? What does that mean to you? And I will, again, Michael, when I work with people, a lot of businesses just have no clarity. Yeah, they have no clarity on what they want. So they're upset, they're frustrated, they're, you know, I I talked to a lot of salespeople. I worked wit

Joe DePinto, McKesson's head of cell and gene advanced therapies, supports patients, providers and payers throughout the treatment journey. He's particularly passionate about helping patients get access to groundbreaking therapeutic interventions. Maria Whitman gets his perspective on the current state of cell and gene therapy and the promising advancements that can ensure more patients receive these treatments. Highlights include:Why strategic partnerships and digital information are criticalHow McKesson is working to improve patient access and supportThe need for standardization and data transparency 

In this episode, Scott Becker discusses five stocks that faced significant declines, including Tempus AI, Coinbase, Tesla, McKesson, and Zimmer Biomet, each reflecting key trends in healthcare, AI, and the broader market. He also shares gratitude for the podcast's top ranking on Apple Business News.

NFL owners approved private equity firms investing in teams this season, we talk about the soaring franchise valuations and hear a player's perspective on money. (00:21) Emily Flippen and Matt Argersinger discuss: - Weak jobs data, inverted yield curve, and whether the market will cheer a larger rate cut this fall. - Why private equity is interested in Smartsheet and putting money into NFL franchises this season. - The latest earnings updates from: Toro, Docusign, and ABM Industries (19:11) Brandon Copeland played ten years in the NFL – now the linebacker is an ivy league professor, author, and advocate for college athletes. Copeland talks through his book Your Money Playbook, the realities of an NFL contract, and how some college players are finally getting their due. (34:45) Emily and Matt break down two stocks on their radar: McKesson and AO Smith. Stocks discussed: SMAR, DOCU, TTC, ABM, MCK, AOS Host: Dylan Lewis Guests: Emily Flippen, Matt Argersinger Engineers: Dan Boyd Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Scott Becker discusses the latest market downturn, the muted August jobs report, and key movements in stocks like Tesla, Dollar Tree, and McKesson. He also highlights upcoming speaking engagements and exciting news about the podcast’s top ranking on Apple Business News.

Tim Ulbrich interviews Emmanuel Ayanjoke, PharmD, on his journey to opening an independent pharmacy in Avondale, tackling challenges with vision, risk-taking, and community care. This episode is brought to you by First Horizon. Summary In this inspiring episode, Tim Ulbrich interviews Emmanuel Ayanjoke, R.Ph, PharmD, MBA, a third-generation pharmacist with a passion for community care. Emmanuel shares his remarkable journey to opening an independent pharmacy in Avondale, Cincinnati. Driven by a desire to make a difference, he pursued a pain management and palliative care fellowship, gaining invaluable entrepreneurial experience along the way. Through the support of Project Oasis, a McKesson initiative aimed at addressing pharmacy deserts, Emmanuel was able to turn his vision into reality. Despite facing significant financial challenges, including high student loan debt, Emmanuel underscores the importance of calculated risk-taking and the power of strong relationships. Emmanuel offers insights into the future of independent pharmacy and how he has strategically aligned his personal and business financial plans to achieve his goals. This episode is a must-listen for anyone interested in the evolving landscape of independent pharmacy and the bold steps required to succeed. About Today's Guest Dr. Emmanuel (Manny) Ayanjoke, R.Ph, PharmD, MBA is the proud owner of Altev Community Pharmacy in Cincinnati, Ohio. A graduate of University of Toledo College of Pharmacy, Dr. Manny has spent over 5 years serving various communities as a dedicated pharmacist. Before opening Altev, he worked at Ziks Family Pharmacy, honing his skills, and understanding the vital role of pharmacists in community health. His work as a clinical pharmacist at Ziks had notable success and he was featured as a keynote panelist at the American Pharmacist Association (APhA) 2022 conference. Alongside his clinical role at ZIKS Family Pharmacy, Dr Manny completed a fellowship in pain management and palliative care fellow at Cedarville University where he engaged in teaching, research, patient care, as well as creation of innovative ways to advance pharmacy practice. Mentioned on the Show Emmanuel Ayanjoke LinkedIn Altev Community Pharmacy Project Oasis NCPA Survey  The Dip by Seth Godin Tim Ulbrich on LinkedIn YFP on Instagram YFP Facebook Group Your Financial Pharmacist YFP Disclaimer YFP Newsletter

Are you ready to revolutionize your business with digital transformation?In this episode of The Business Ownership Podcast I interviewed Steve Russell. Steve, the visionary CEO of Upstart 13, embarked on a transformative journey that reshaped the outsourcing industry. Dissatisfied with the status quo, he boldly left his prestigious role at McKesson (NYSE: MCK).Before founding Upstart 13, Steve oversaw the Patient Services Business Unit at CoverMyMeds, a healthcare unicorn within the McKesson technology ecosystem. His expertise extended to managing Business Operations and Services Teams at PROS Inc. (NYSE: PRO).Determined to create an outsourcing company unlike any other, Steve scoured for top-tier talent, cultivating a culture and ethos rivalling the most esteemed US companies. His approach centered on empowering individuals, creating a lasting impact, and prioritizing a "People First" mentality. As a Berkeley Executive Leader with over two decades in the software industry, Steve's academic prowess, including a Master's of Science in Information Systems Management from The University of Liverpool and a Bachelor of Science in Mechanical Design Engineering.Today, Upstart 13 is a testament to Steve's bold vision and unwavering dedication. Curious how custom software can skyrocket your business growth? Check this out!Show Links:Upstart 13 Website: https://upstart13.com/contact-us/Steve Russel on LinkedIn: https://www.linkedin.com/in/steve--russell/Book a call with Michelle: https://go.appointmentcore.com/book/IcFD4cGJoin our Facebook group for business owners to get help or help other business owners!The Business Ownership Group - Secrets to Scaling: https://www.facebook.com/groups/businessownershipsecretstoscalingLooking to scale your business? Get free gifts here to help you on your way: https://www.awarenessstrategies.com/

Michelle Maiello is the founder of Moonwood Marketing, renowned for her visionary creative skills and passionate leadership. Her career began with the House of Blues and extended to global giants like Johnson & Johnson and McKesson. With a diverse background in high-value event planning and digital marketing strategy, Michelle delivers successful marketing solutions across the Biotechnology, Medical Device, Technology, Tourism, and Professional Sports industries. Website: www.moonwoodmarketing.com Instagram: @moonwoodmarketing Facebook: Moonwood Marketing LinkedIn: www.linkedin.com/in/michelle-maiello-8b4a2161

Get ready for a spotlight dose of expert conversations from the Big Easy! In this episode, we're live at the McKesson ideaShare 2024 inside the Independent Pharmacy Cooperative (IPC) Booth, bringing you the best moments and insights from this event helping to transform community pharmacy. Join us as we speak with some of the brightest minds in the industry: Michael Hogue - APhA President Tennessee Senator Shane Reeves  Shahida Choudhry - The Palms Pharmacy Madison McFarlane - Uber Health Marc Essensa - President and CEO @ IPC Tune in to hear their expert takes on the latest trends, innovations, and the future of pharmacy in Part Three of this Three Part series.

Get ready for a spotlight dose of expert conversations from the Big Easy! In this episode, we're live at the McKesson ideaShare 2024 inside the Independent Pharmacy Cooperative (IPC) Booth, bringing you the best moments and insights from this event helping to transform community pharmacy. Join us as we speak with some of the brightest minds in the industry: Matthew Coakley - Waypoint Company Paul Grisnik - RxXpress HealthMart Pharmacy Nancy Lyons - VP Chief Pharm Officer HealthMart Michael Deninger - CTO Towncrest Pharmacy John Rutowski - Cy's Elma Pharmacy | Winner of the IPC Truck Giveaway Dr. Nandita Koodie - Remote Patient Care Services Consultant ICBN Tune in to hear their expert takes on the latest trends, innovations, and the future of pharmacy in Part Two of this Three Part series.

Get ready for a spotlight dose of expert conversations from the Big Easy! In this episode, we're live at the McKesson ideaShare 2024 inside the Independent Pharmacy Cooperative (IPC) Booth, bringing you the best moments and insights from this event helping to transform community pharmacy. Join us as we speak with some of the brightest minds in the industry: Crystal Lennartz - President, Health Mart & Health Mart Atlas Dave Randolph - Daves Pharmacy Vince Leonard - Liberty Software Chocky White - Medical Arts Pharmacy of Henderson Doug Hoey - CEO of NCPA Kristen Reabe & Shawn Gove - IPC Tune in to hear their expert takes on the latest trends, innovations, and the future of pharmacy in Part One of this Three Part series.

James talks to Mo about the supreme court's decision not to hear the McKesson case, what it really means for protest, and wise legal strategy for protesters in a year of election and genocide. https://harvard.turtl.co/story/protect-your-people/page/1  https://ssd.eff.org  Https://NLG.org See omnystudio.com/listener for privacy information.