Podcasts about challenges managers face

The first place you're going to see burn out in the coffee bar is in the position of management. These lucky people are not only given the task to lead the team and serve them with their role, but they are also accountable to their bosses, creating a feeling of being caught between two different groups that they have to please in their work. Almost without fail I am asked by managers over email or at conferences some version of the same question related to being frustrated at the lack of action from their boss, or that their boss is taking actions that are frustrating to them and to the team. These folks want to figure out how to navigate these situations that can often be demoralizing and creates tension in the café.  On today's episode, I am going to answer a few questions that have been sent to me that are related to this topic in hopes of creating some clarity and giving you some insights and next steps to take if you happen to find yourself in that place. Questions we address: How can a lead barista or shift lead effectively navigate a situation where an owner consistently undermines their authority? What strategies can help build trust between the owner and the staff?”   What are some effective ways to communicate with an owner who is very particular about small details, to help them see the bigger picture and trust their team   What are some constructive ways to address conflicts with an owner, especially when it feels like their approach is demotivating or causing unnecessary stress among the team? Related episodes: 141 : The 27 Challenges Managers Face w/ Bruce Tulgan 475: Essential Tools for Cafe Management 472: Why Technical Skill as a Leader is Not Enough w/ Jonathan Raymond, Refound, Author: Good Authority 067 : 6 Truths About Power : The Responsible Approach to Power Dynamics in the Cafe

People don't leave jobs, they leave managers. This is an old but still true saying that, for me, underscores the importance of selecting the right person to take on a management role in the cafe. A bad manager makes the work miserable, and a good manager makes the work rewarding and just like a conductor, orchestrates the talents of the players into a harmonious experience. But how do you find this person and what should you be looking for when it is time to put an manager in place? This week we are going to discus several key character traits and behaviors you will want to make certain are present in the person you have in mind to be a manager. Your coffee shop's future actually does depend on it! We cover: Why we get management wrong Your role in a manager's success Personal resilience Patience with change and trust Communication and Self awareness Ability to earn trust Big big picture + detail focus Caring and Kindness Related episodes:  383 : How to Train a Manager 261 : The Basics of Managing Managers 378: 5 Areas to Develop in Managers 229 : 7 Tips for New Managers 141 : The 27 Challenges Managers Face w/ Bruce Tulgan   Want to be a part of a dynamic group of fellow coffee shop owners all working together for eachother's success?  Apply for Key Holder Coaching Group today!    Want to run an amazing coffee shop? Hire Keys to the Shop Consulting to work with you 1:1 to transform your coffee shop operations, quality, and people.   Custom consulting for your unique business. Schedule a free discovery call now! https://calendly.com/chrisdeferio/30min   Thank you to our amazing sponsors! Get the best brewer and tool for batch espresso, iced lattes, and 8 minute cold brew! www.groundcontrol.coffee   The world loves plant based beverages and baristas love the Barista Series! www.pacificfoodservice.com

Fully stepping into your authority is an act of service. Your position as a leader is meant to serve those you lead. But if you do not think it is ok to be the boss, you will simply be a bad an ineffective boss vs one that takes a strong, caring, and clear approach to the position.  One of my favorite authors on management is Bruce Tulgan who wrote the book "It's OK to be the Boss. We had him on the show back on episode 28 in 2017 and I believe his work and message is an absolute must for us in specialty coffee retail. Bruce is the founder of Rainmaker Thinking and the author of more than 20 books including the best selling "It's OK to be the Boss" and "The 27 Challenges Managers Face" He is regarded the world over as a leading authority on management and leadership and is a regular contributor to Harvard Business Review and many other international publications.  In this encore episode you will here both the original episode from 2017 as well as som commentary from myself on how to digest and apply these principles. Links: www.rainmakerthinking.com Bruce on LinkedIn   Related episodes:  226 : The Art of being Indispensable at Work w/Bruce Tulgan 141 : The 27 Challenges Managers Face w/ Bruce Tulgan 378: 5 Areas to Develop in Managers 261 : The Basics of Managing Managers 244 : Top 10 Ways to Lose Employees   Visit our amazing Sponsors! www.groundcontrol.coffee www.pacficfoodservice.com www.coffeefest.com  

The barrier of entry for getting a coffee shop open is lower than ever. Many have the idea that if they can get the shop open, then they have succeeded. But the test is not only about whether you can open a shop, or even if you can keep it open, but how do you make something that is truly great and successful?  On today's episode we will be talking about a few ingredients that must be present in the mix of a coffee shop from the beginning in order for all the components we assemble in the race to open, to work together and create something truly greater than the sum of its parts.  These things are not readily apparent but are necessary nonetheless, and are what separates the average coffee shop from one that is long lasting and impactful.  We cover:  Culture of caring Service mindset internal and external Its not just a recipe of the assembly…it's the soul Make the intangible tangible Long term success is based on roots and patience Self knowledge and acceptance of risk in refinement Values in action Not getting mired in the details but tending to them / Ability to judge success in mission and big picture Listen to these episodes next: 374: Opening a Coffee Shop: Fantasy vs Reality (w/ bonus commentary)” 283 : 5 Bad Reasons to Open a Coffee Shop 329 : How to Teach Company Values to Your Staff 223 : Building a Financially Resilient Business w/ Andrew Carroll 239 : 5 Best Practices for the Best Small Business w/ Henry Lopez 141 : The 27 Challenges Managers Face w/ Bruce Tulgan   Visit our awesome Sponsors! GROUND BREAKING BREWING MADE SIMPLE! www.groundcontrol.coffee   THE BEST PLANT-BASED BEVERAGES ON THE PLANET! www.Pacificfoodservice.com   30 years of resourcing you with the best products and education! www.coffeefest.com Use Code: "KEYS" for 50% General Admission  

Should you open a coffee shop? How hard could it be anyway? Thousands of people around the globe have a dream to open a cafe. Once open however that dream can quickly become a nightmare. I am thrilled to have been able to collaborate with fellow podcasters over at the Adventures in Coffee podcast to put together an episode that deals with this subject head on.  In this episode you will hear from several aspiring, and experienced entrepreneurs as James harper, Scott Bentley, and myself take you through the 3 major areas of inspiration and focus cafe owners need to be aware of. The money, the scene, and the dream.  This was awesome to get to be a part of and i hope you enjoy this very important and entertaining show!   Links: Adventures in Coffee Slate article: My Coffee Shop Nightmare By Michael Idov   Related Keys to the Shop episodes:  283 : 5 Bad Reasons to Open a Coffee Shop 223 : Building a Financially Resilient Business w/ Andrew Carroll 239 : 5 Best Practices for the Best Small Business w/ Henry Lopez 141 : The 27 Challenges Managers Face w/ Bruce Tulgan   Interested in leveling up your coffee shop? Click here to schedule a free consulting discovery call with KTTS Click here to book a formal one-on-one consulting call! Visit our amazing Sponsors! www.groundcontrol.coffee www.pacficfoodservice.com www.coffeefest.com  

Operations management is a distinct from cafe management. At a certain point in your coffee business' growth it become necessary to have someone whose job it is to manage managers and oversee the operations of the retail shops. This is a critical role that is as much about leadership as it is about decisiveness and and systems. Today we will be learning all about what goes into being a successful operations manager with Ryan Fisher of Erewhon Market, L.A. Long-time coffee professional with experience and knowledge throughout the entire coffee supply chain. Creative and passionate with an extensive network built through a decade of competing, serving, and judging competitions globally including the Cup of Excellence, US Barista Competition, and Cherry Roast.  He has been at the helm of several shops as a manager as well as the Operations Manager for the famed goodboybob Coffee Roasters. Currently he is the Coffee Program Director for Erewhon markets in L.A. In our conversation today we go through Ryan's evolution as a leader in the cafe and then as an operations manager and all that he has learned along the way. I guarantee you will walk away from this conversation with some awesome insights for your own management journey! We cover: Biggest lessons from the early years The difference between manager and operations manager Leading through crisis and change What makes a great operations manager Dealing with tension in the cafe Learning and applying lessons to your management practice What to expect when you first begin this role Practicing good communication and self awareness   Links: www.workinglunch.coffee www.erewhonmarket.com Related episodes: Creative Avoidance : Thoughts on Long-game Management 158 : A Management Masterclass w/ Jon Felix Lund, VP of Operations for Coava Coffee Roasters / Portland, OR 105 : Leadership & Management Masterclass w/ Maria Cleaveland 028 : Why it's Ok to be the Boss w/ Bruce Tulgan : A guide to defining and fighting the under management epidemic in your cafe so you can be the manager your staff need 013 : Leadership & Management Master Class w/ Eva Attia : Leadership | management | hiring | career 012 : Lauren Airola of Onyx Coffee Lab : A Journey Into Management & Back 336: A Cafe Leadership Masterclass w/ Selina Viguera of Blue Bottle Coffee 141 : The 27 Challenges Managers Face w/ Bruce Tulgan   Visit our amazing Sponsors! www.groundcontrol.coffee www.pacficfoodservice.com www.coffeefest.com    

Imagine that tomorrow morning, some high-priced workplace consultant shows up at your job. This consultant is there to conduct a talent review: an assessment of all the people in your organization, including you. Who is indispensable in your org? Who is absolutely essential to the success of your organization? Who is notably dispensable? Who is easily replaced? And Who are all the people in between? “What would this expert say about you?”I am joined by Bruce Tulgan, a bestselling author and the founder and CEO of RainmakerThinking, a management research, and training firm. He is the author of numerous books, including It's Okay to Be the Boss; Not Everyone Gets a Trophy; and The 27 Challenges Managers Face. His newest book, The Art of Being Indispensable at Work. Below are links to his work and social profiles. Rainmaker's Website: https://rainmakerthinking.com/Bruce's books: https://www.amazon.com/Bruce-Tulgan/e/B000APFPZ0/ref=dp_byline_cont_pop_book_1Bruce's Forbes Column: https://www.forbes.com/sites/brucetulgan/?sh=573c9db6a099Bruce's Twitter: https://twitter.com/BruceTulganBruce's LinkedIn: https://www.linkedin.com/in/brucetulganrmt/ 

We often talk about charitable assumption and being proactive to address the needs of our guests. But how often are we considering the way we approach the relationship between owners and managers? There are a lot of expectations going both ways but not always a lot of understanding.  Today on Shift Break we are going to talk about how if we can lean into communication and the spirit of mutuality then I am going to guess a lot of bad blood can be avoided.    Related Episodes: 261 : The Basics of Managing Managers 141 : The 27 Challenges Managers Face w/ Bruce Tulgan 109 : Leadership Abandonment Syndrome : Lack of development in senior staff and what to do about it 229 : 7 Tips for New Managers   Visit our Sponsors!!! The best espresso machines in the world! www.lamarzoccousa.com   Custom branded mobile apps for your shop! www.espressly.co  

Bruce Tulgan is an adviser to business leaders all over the world and a sought-after keynote speaker and seminar leader. He is the founder and CEO of RainmakerThinking, Inc., a management research and training firm, as well as RainmakerLearning, an online training resource. Bruce is the best-selling author of numerous books including Not Everyone Gets a Trophy (Revised & Updated, 2016), Bridging the Soft Skills Gap (2015), The 27 Challenges Managers Face (2014), and It's Okay to be the Boss (Revised & Updated, 2014).  His newest book, The Art of Being Indispensable at Work, is available now from Harvard Business Review Press. Bruce lectures at the Yale Graduate School ofManagement, as well as other academicinstitutions. He has written for the New York Times,the Harvard Business Review, HR Magazine, Training Magazine, and the HuffingtonPost.

When we set up a manager in the cafe we are not just delegating authority and freeing up some of our time, we are setting up the business for failure or success. All of it boils down to how we manage and lead them in their responsibilities and roles.  Today we are going to explore the basics of managing your managers and cover many aspects that get over looked. As I have said plenty of times in on this show, managers are one of the most important, if not THE most important role in the cafe. We need to determine to invest in their success from the beginning in tangible and consistent ways.  I hope todays conversation will help you do just that. Be sure and listen, or re-listen to the recommended episodes below.    Related episodes: 028 : Why it’s Ok to be the Boss w/ Bruce Tulgan 179 : What you MUST Know About Employee Culture w/ Stan Slap 013 : Leadership & Management Master Class w/ Eva Attia : Leadership | management | hiring | career 109 : Leadership Abandonment Syndrome : Lack of development in senior staff and what to do about it 141 : The 27 Challenges Managers Face w/ Bruce Tulgan   Need consulting? Reach out! chris@keystotheshop.com     The BEST in commercial coffee equipment! www.prima-coffee.com/keys   Want the best plant based beverage for your coffee drinks? www.pacificfoods.com/food-service  

It is very easy for us to slip into a place where we start to seek approval from employees through trying to just be "one of the gang". Put another way, we want to be likes and as a result we become ineffectual bosses creating relational messes in the cafe.  In today's episode we will talk about how you are NOT just one of the gang, why that is a good thing, and how to pull yourself out of that state if you have already gone down that path.   Related Episodes: 141 : The 27 Challenges Managers Face w/ Bruce Tulgan 028 : Why it’s Ok to be the Boss w/ Bruce Tulgan  226 : The Art of being Indispensable at Work w/Bruce Tulgan 229 : 7 Tips for New Managers   Sponsors!  Elevated batch brew and so much more! Ground Control Cyclops Brewer   Your Own Branded App! www.espressly.co  

Are you a "go-to" person? How do you show up at work in a way that gains trust and makes you an essential and indispensable member of the team? These are important questions to answer right now as many teams are being re-built and companies need to rely on their staff to come through more than ever. Today we welcome back to the show, regular guest and one of my favorite authors on leadership, career, and management, Bruce Tulgan! Bruce is the founder of Rainmaker Thinking and the author of more than 20 books including the best selling "It's OK to be the Boss" and "The 27 Challenges Managers Face" He is regarded the world over as a leading authority on management and leadership and is a regular contributor to Harvard Business Review and many other international publications.  Bruce's brand new book, The Art of Being Indispensable at Work, cracks the code and, in typical fashion for his work, gives a practical and detailed road map for how to become the go-to person in your cafe without succumbing to burn-out and over commitment.  It is a book that is the epitome of timeliness as we seek to create value in our roles that leads to more security, trust, and growth. This is a very critical subject. Not only to apply to your own career, but also to help you facilitate these behaviors in those you lead.  In this episode you will learn about: Vertical alignment  What is true influence Steps to being a go-to person Mistakes we make and beating overcommitment  How to say yes and no  Playing the long game Get the right things done Building trust Professionalizing your work   Links: www.rainmakerthinking.com Bruce on LinkedIn Bruce on Twitter   Related Episodes: 224 : Essentialism: Focusing on what truly Matters w/ Greg McKeown 141 : The 27 Challenges Managers Face w/ Bruce Tulgan 028 : Why it’s Ok to be the Boss w/ Bruce Tulgan      The BEST in commercial coffee equipment www.prima-coffee.com/keys   Want the best plant based beverage for your coffee drinks?  www.pacificfoods.com/food-service

If you are in management you know that it is not each day can bring a new set of challenges. It just so happens that there are 27 particular challenges that are common to almost all managers and we are going to explore a few of these in todays episode with returning guest, Bruce Tulgan.  Bruce is the founder of Rain Maker Thinking and the author of 20 books including the book "The 27 Challenges Managers Face" and "It's OK to be the Boss". Bruce was on the show back in May of 2017 and now he is back to help us find solutions to the challenges of management.  In this interview we talk about the importance of the basics, how to approach your work if you are a new manager, and we then explore the 7 sections of this book that address some of the most compelling challenges we face as we lead people.  It is no secret that I am a huge fan of Bruce's work and approach to the subject of management and I think this book and today's conversation will go a long way to helping you navigate challenges of leadership.  Enjoy! Links: www.rainmakerthinking.com Bruce Tulgan on Twitter    

Bruce Tulgan is an adviser to business leaders all over the world and a sought-after keynote speaker and seminar leader. He is the founder and CEO of RainmakerThinking, Inc., a management research and training firm, as well as RainmakerThinking.Training, an online training company. Bruce is the best-selling author of numerous books including Not Everyone Gets a Trophy (Revised & Updated, 2016), Bridging the Soft Skills Gap (2015), The 27 Challenges Managers Face (2014), and It’s Okay to be the Boss (Revised & Updated, 2014). He has written for the New York Times, the Harvard Business Review, HR Magazine, Training Magazine, and the Huffington Post.   www.RainMakerThinking.com

Bruce Tulgan, an internationally recognized expert on leadership and management, shares insights from his book The 27 Challenges Managers Face, along with the best step-by-step solutions, based on twenty years of workplace research conducted by his company RainmakerThinking, Inc.. Learn proven ways of dealing with the most common management problems, and how to provide better leadership for your team.