Podcasts about management leadership

In this episode, Jeffrey discusses how to operationalize modernization and other projects. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses a method to Problem Management root-cause analysis (RCA). Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses how to prioritize Service Delivery projects. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses why many most modernization efforts fail. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses a path to ITIL4. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses the forgotten aspect in most modernization efforts.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays).Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses the three important reasons to invest in a knowledge management program.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays).Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Learn more about Michael Wenderoth, Executive Coach: www.changwenderoth.comIt would be great if our strong grades and work history spoke for itself and got us in to highly selective organizations. Unfortunately, admission is 25% subjective and not a reward for past achievement, says Candace Gonzales Tumey, Senior MBA Admission Prep Coach and Team Lead at MLT (Management Leadership for Tomorrow). In this episode of 97% Effective, Coach Candace shares 3 secrets to getting into elite business schools, drawing from her work with top talent at MLT and more than a decade in admissions at the University of California at Berkeley. Candace and host Michael Wenderoth discuss how to talk about your accomplishments without bragging, where most people fail in their networking, and overcoming the #1 challenge for candidates from underrepresented groups. You'll leave this episode with practical, underappreciated strategies to navigate any highly competitive selection process.SHOW NOTES:Rural Virginia, her grandmother and Maria: Why Candace does what she doesCandace's Hard Truth #1: Admissions is 25% Subjective“Luck favors the prepared”Candace's Hard Truth #2: Admission is not a reward for what you've doneWhat does success look like for you?MLT's mission – and why highly qualified talent from underrepresented groups benefit from their supportUnderappreciated Secret #1 to getting in: Your application is a conversationHow to understand what a school seeksYou're still the same person, but shine a spotlight on the aspect that best fits the schoolTalking about yourself without feeling icky: Speak to inform but not to impressUnderappreciated Secret #2 to getting in: Network with the Institution to better understand“Apply with the door open, not with the door closed”Underappreciated Secret #3 to getting in: Consistency over Intensity“You can't be what you can't see”: Talk to people who have been through the process!Are the 3 secrets universally applicable to anyone, not just underrepresented groups?The two sides of imposter syndromeThe #1 thing you can do if you feel imposter syndromeCandace shares the limits of her own knowledgeBreaking rules and your appetite for riskHow AI can help us get in to highly competitive environments – and where to be careful with itBIO AND LINKS:Candace Gonzales Tumey is Senior Coach and Team Lead at Management Leadership for Tomorrow (MLT). Prior to MLT, she served 14 years in undergraduate and graduate admissions, including at the Haas School of Business at UC Berkeley as an Associate Director of Admissions. At MLT, she has coached over 200 applicants, 40% of whom are currently at or graduated from the top 3 business schools in the USA. Candace holds a Ph.D. in Social Psychology from the University of Southen California (USC). LinkedIn: https://www.linkedin.com/in/candace-gonzales-tumey-7b9624120/MLT: https://mlt.orgSasha Kelemen, University of Virgina Darden & MLT alum: https://tinyurl.com/y9r97xuwDavid Harris, Stanford Business School & MLT alum: https://tinyurl.com/5de67m32Start with Why (Sinek): https://www.youtube.com/watch?v=u4ZoJKF_VuAThink Fast, Talk Smart podcast on Communication (Matt Abrahams): https://www.fastersmarter.ioZoom Like a Voice Actor, with Claire Fry: https://www.vocalconfidencetraining.comJohn Rice (MLT Founder) speaks to trends in top business schools admissions (Bloomberg): https://tinyurl.com/7asx9p58HBR Article “Stop Tellling Women They Have Imposter Syndrome”: https://tinyurl.com/ykzt838mMichael's book, Get Promoted: What Your Really Missing at Work That's Holding You Back https://tinyurl.com/453txk74Advertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy

In this episode, Jeffrey discusses an interesting AI use case from Goldman Sachs.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays).Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses the unspoken ways to improve your CMDB.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays).Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

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In this episode, Jeffrey discusses the success criteria of modernization efforts.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays).Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses the three things he learned while working at a very large firm. You will love this episode!Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays).Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Christine Mueller is Vice President and Director of Office Services Operations & Engineering at Capital Group where she is passionate about creating excellence through coaching, strong relationships, and inspiring others to achieve their most challenging goals. Mike Petrusky asks Christine about her career journey and how she currently views the role of facility management, the evolution of the built environment and moving from traditional FM to a focus on workplace experience. They explore the challenges of talent acquisition in the industry, the impact of technology, and the importance of active listening in facility management. Christine believes that AI and other technologies will allow enable FM professionals to better support the workplace while creating seamless user experiences. In a fast-changing work environment, Mike and Christine offer practical advice and inspiration to help you be a Workplace Innovator in your organization! Connect with Christine on LinkedIn: https://www.linkedin.com/in/christinelmueller/ Learn more about Capital Group: https://www.capitalgroup.com/ Find out more about IFMA: https://www.ifma.org/ Discover free resources and explore past interviews at: https://www.workplaceinnovator.com/ Learn more about Eptura™: https://eptura.com/ Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/  

In this episode, Jeffrey discusses the need to align Business Continuity with Disaster Recovery and with Service Delivery.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays).Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses how success will look differently in every organization.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays).Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses the Jevons Paradox or Jevons Effect.Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays).Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses the State of AI in IT from Atomicwork. This is Part 4 of 4. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses the State of Resilience Report from Cockroach Labs. This is Part 4 of 4. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses the State of AI in IT from Atomicwork. This is Part 3 of 4. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses the State of Resilience Report from Cockroach Labs. This is Part 3 of 4. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses the State of AI in IT from Atomicwork. This is Part 2 of 4. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses the State of Resilience Report from Cockroach Labs. This is Part 2 of 4. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses the State of AI in IT from Atomicwork. This is Part 1 of 4. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses the State of Resilience Report from Cockroach Labs. This is Part 1 of 4. Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Are you ready to unlock the secrets of successful business growth? In this episode, join Christo Hall as he sits down with business coach Athin Cassiotis to uncover practical strategies that can help you save time, become a more effective leader, and scale your business without sacrificing your well-being. Discover how top business leaders manage […] The post S14 EPISODE 21: Unlocking Business Success: Time Management, Leadership & Scaling Tips with Athin Cassiotis first appeared on Basic Bananas.

In this episode, Jeffrey discusses using a TCO (Total Cost of Ownership) tool to evaluate project options Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses Goodhart's Law Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses the value of expertise Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses Brooks' Law Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses Ozempic and service management Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Shep Hyken, Chief Amazement Officer of Shepard Presentations, customer service and experience expert, author, and speaker, explains the true meaning of being "helpful", why it takes one to say yes, but two to say no, finding moments of magic, misery, and mediocrity, and the handy index card trick for your staff.

In this episode, we sit down with RADM Meredith Austin, USCG (Ret.), to explore her distinguished career in emergency management and her pivotal roles in some of the most challenging disasters, including the Deepwater Horizon oil spill response. We discuss the vital contributions of the U.S. Coast Guard Strike Teams and the lessons learned from coordinating large-scale, multi-agency operations. Tune in for a deep dive into crisis leadership and the evolution of disaster response.

In this episode, Jeffrey discusses how to build a framework for your organization Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses building a service organization Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses the cost of rework and why avoiding rework is important Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses ITIL's Information Security Management Practice Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses empathy Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Adam Gruszcynski is the IT Director at Potawatomi Casino Hotel. He previously served as the venue's Information Technology Security Manager, where he reduced cyber risk while securing team member and guest information. As a network and security expert, Adam was also a Network Administrator at Potawatomi Casino Hotel, where he supported network resources and secured IT system delivery. In this episode… When initiating organizational shifts, change management practices are crucial to prepare teams for changes to their daily work structures. How can you manage change without disrupting day-to-day operations? What strategies can you implement to ensure smooth transitions during these periods? With experience initiating multiple changes within his team, Adam Gruszcynski emphasizes transparent and clear communication with all team members. Leaders should place each employee in roles according to their skills, facilitating trust to execute transitions effectively. He also recommends empathizing with employees as they navigate changes and addressing roadblocks and complaints with understanding before turning them into strategic action plans.  Tune in to another episode of The People Strategy Podcast's Leadership Development series as Traci Austin hosts Adam Gruszcynski, the IT Director at Potawatomi Casino Hotel, to talk about change management techniques. Adam shares the leadership skills essential to change management, the four rules of organizational change, and how to cultivate accountability during the process. Sponsor for this episode… The Leadership Development Program isn't just about theory — it's about tangible results.  Imagine understanding how you tick and its impact on how you lead. In our last cohort, participants realized they were leading others the way they needed to be led instead of how their team members needed to be led. This increased understanding and trust within the team resulted in a better work product. The leadership program offers tailored training covering topics like employee engagement and accountability. Through this course, you will learn and practice ways to build trust with your team and organizational leaders. Achieving personal and professional goals yields positive results! This program is your opportunity for new leadership to learn and practice the style of leadership that drives organizational success. Learn more and sign up today!

In this episode, Jeffrey discusses why the toolsets must be adapted to the organization Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

  As we come to the end of the year, it's a time where many of us are reflective on what happened in the past year and what we hope for in the new year. Studies show that 1 out of 4 people quit their New Year's resolution within the first week of setting them.  And most people quit before the end of January.  So to help you make better decisions and stay consistent with your goals, we chat with Michelle Florendo, a decision engineer and coach for Type-A professionals. Michelle has a BS in Management Science and Engineering from Stanford University, and an MBA from UC Berkeley's Haas School of Business.  Michelle uses a blend of decision engineering, design thinking, and lean startup principles to help her clients map their path forward. She has led workshops at various conferences and has guest-taught on career decision making in Stanford's famous Design Your Life course. She served on the inaugural coaching team for Seth Godin's altMBA, was a founding member of the Forbes Coaches Council, was a Senior Coach for Management Leadership for Tomorrow.  She teaches a decision making course for Stanford Continuing Studies and hosts the podcast, Ask A Decision Engineer. In this episode, we dive deep into: How the intersectionality of our identities, such as being a woman and being Asian, impact our career decisions. The 3 part framework to making any decision, so that you don't feel overwhelmed. Why you always have the power to make a decision, even if you feel like you're stuck between a rock and a hard place. How to consistently make good decisions using not just logic but also your emotions as guidance.  Want to connect with us? Connect with Michelle at www.michelleflorendo.com or www.askadecisionengineer.com. Follow Samorn on LinkedIn at https://www.linkedin.com/in/samornselim/. Get a copy of Samorn's book, “Belonging: Self Love Lessons From A Workaholic Depressed Insomniac Lawyer” at https://tinyurl.com/2dk5hr2f.  Get weekly career tips by signing up for our advice column at www.careerunicorns.com. Schedule a free 30-minute build your dream career consult by sending a message at www.careerunicorns.com.

Diane Taylor is the Founder and Principal Consultant of Glow Leadership. She is a speaker, and executive coach with over thirty years of professional experience across several industries. Her first book, Elevate Potential - A Conscious Approach to Success debuted as a #1 Bestseller in Hot New Releases and Management - Leadership. Diane is passionate about helping leaders discover and ignite their highest potential in their business, career and personal lives.  Main Business Issues: Fear of failure and imposter syndrome impacts professional growth Diane undervalues her services and struggles with owning her true worth. Diane's Key Insights and Takeaways: Diane emphasizes the importance of addressing emotional triggers that lead to time and money leaks. She highlights the necessity of consciously raising prices while staying in integrity. Diane agrees to find the balance between helping others and recognizing her own worth in the professional arena. Connect with Diane www.glowleadership.com @glowleadership - IG & Tik Tok Elevate Potential - A Conscious Approach to Success  Amazon.ca - https://shorturl.at/usRwj Amazon.com - https://shorturl.at/ROMFS

In this episode, Jeffrey discusses a warning for those with a tool-centric view of service management and asset management Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses a different method for decision making Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses why the golden triangle of service management needs vertical and horizontal support Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses why we need to be proactive with OCM Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses why having the best tools is not always the answer Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses a story from home building and how it relates to service delivery Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Most people assume leadership and management are the same thing. Although both roles mean getting top positions, they require vastly different mindsets and perspectives. Joining J.R. Lowry in this conversation is Linda Hill, Wallace Brett Donham Professor at the Harvard Business School. Together, they discuss how leaders should handle their transition to managerial positions smoothly, as well as how to handle the many challenges that come with it. Linda also explains how leaders should cultivate innovation within their teams and how she sees emerging technologies could shape the future of work.Check out the full series of "Career Sessions, Career Lessons" podcasts here or visit pathwise.io/podcast/. A full written transcript of this episode is also available at https://pathwise.io/podcast/linda-hill/Become a PathWise member today! Join at https://pathwise.io/join-now/

Learn more about Michael Wenderoth, Executive Coach: www.changwenderoth.comSHOW NOTES:There's substantial evidence (just look at most of our leaders and politicians today) that humble people DON'T rise – even though research shows they are more effective leaders. Can you be humble and still get ahead, and still get big things done? In this episode of 97% Effective, host Michael Wenderoth speaks to David Harris at Vista Equity Partners about how being “humble and hungry” has propelled his rise in the investment world – and furthers his impact. Beyond being a sponge that is continually learning, David shares how he built a powerful network that opened doors, cultivated and benefitted from diverse mentors, and leveraged and created opportunities that serves larger goals. Memorable and insightful, David will make you think deeply about what it truly takes to earn your seat at the table -- and the critical steps you need to add to your playbook to get there.David and Michael were born and raised to be mortal enemies: An attempt to deal with their differences.At age 6, why David said he wanted to become a manager at McDonald's when he grew up.David and the US Air Force Academy: “the reason you come is different than the reason you stay”Is private equity about “serving”? How David sees it.His start in investing began with a terrible LinkedIn profile“Reaching out to someone like you:” the huge impact of Christian Evans, and how David reached out to himThe power of the mindset: “Humble and Hungry”Connecting with Kneeland Youngblood: doing his homework and landing the 60-day summer work at Pharos CapitalKeys to David's networking: Everyone gets the need to do secondary and tertiary research -- but few people go deeper to create a memorable first impression.Have you ever been in “LinkedIn jail?” and how to flood the market.Planning ahead: Meeting Michael Milken and benefitting from Riordan, MLT, and Tiogo to build a strong network and receive mentoring to accelerate his path into financeThe importance of making lifelong connections to institutionsDavid gives back, and forms “The Club” that helps Air Force grads get into top MBA programsHow power comes when you become a “known quantity”Creating virtuous circles: giving leads to gettingHow David stays grounded and humble? Insight from 3 football coaches, and his wise girlfriend.Why David has little to no social media presence.Lightning round: David's top influences, a non-business book recommendation, and the one place and one dish he has yet to learn how to makeThe one question I didn't ask: managing the family divide in the OU – UT rivalry.How to connect with David HarrisBIO AND LINKS:David Harris is a software investor at Vista Equity Partners, one the world's largest private equity firms with more than $100 billion in assets under management. Prior to joining Vista, David worked at Blackstone in the Tactical Opportunities Group, managed a $250 million satellite software portfolio that supported 8,000 users at the National Reconnaissance Office, and led a 30-person team with strategic oversight of the $7.3 billion development phase as Program Manager supporting the U.S. Department of Defense's Nuclear Cruise Missile. In his first role in finance, David was a summer analyst at Pharos Capita. David is member of the Milken Institute Young Leaders Circle and an active member of Management Leadership for Tomorrow. Originally from Dallas, Texas, USA, David is an avid Cowboys fan. He graduated from the US Air Force Academy and the Stanford Graduate School of Business. David on LinkedIn: https://www.linkedin.com/in/david-harris-aa401912b/Vista Equity Partners: https://www.vistaequitypartners.comThe Cowboys-Eagles rivalry: https://en.wikipedia.org/wiki/Cowboys–Eagles_rivalryChristian Evans: https://www.linkedin.com/in/cevans2008/Kneeland Youngblood, Founding Partner, Chairmana & CEO at Pharos Capital Group: https://www.pharosfunds.com/kneeland-youngblood.phpHow to network with powerful people (HBR article): https://changwenderoth.com/articles/Milken Institute Young Leaders Circle: https://milkeninstitute.org/partner/young-leaders-circleManagement Leader for Tomorrow (MLT): https://mlt.orgToigo Foundation: https://toigofoundation.org/education/mba-program/Coach Candace Tumey at MLT: https://mlt.org/mba-prep/coach-candace-headshot-circle/Dr. Wale Lawal, Co-Founder at MesaQuantum: https://www.linkedin.com/in/wale-bumaye-lawal-phd/Having a co-pilot: A Chief Pilot's Insight, interview with Tenille Cromwell on 97% Effective: https://tinyurl.com/ypj99pmtDavid featured in Poets & Quants: From Football to the Military to an MBA at Stanford: https://tinyurl.com/5br498k6David interviewed on For the Zoomies: From the Air Force to Finance: https://tinyurl.com/4t8xpt3tMichael's award-winning book, Get Promoted: https://tinyurl.com/453txk74Advertising Inquiries: https://redcircle.com/brandsPrivacy & Opt-Out: https://redcircle.com/privacy