Podcasts about management leadership

In this episode, Jeffrey discusses the need to define what good looks like.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,800 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses the need to cultivate culture.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,800 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses metrics.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,800 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses the need for speed.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,800 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses a parable about consultancies.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,800 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

What you'll learn in this episode: ● The key difference between leading and managing ● How your words can carry more weight than you realize ● Why great leaders attract people seeking guidance ● How to empower your team through influence, not authority ● The mindset shift that transforms management into leadership

In this episode, Jeffrey discusses an Asset Management story.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,800 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses wa story about some French beekepers in 2012.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,800 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses what he sees in the consulting world's version of transformation.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,800 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses Memorial Day (in the US) and offers a call to remember.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,800 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses the why he tries to give back, using a lesson from Volvo.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,800 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses the one thing to improve how stakeholders view service management.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,800 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses the axiom of garbage-in-garbage-out and how it applies to technology initiatives.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,800 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses the importance of ownership.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,800 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses the power of small improvements adding up over time.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,800 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Zach sits down with Tina Moore Gilbert - Vice President @ Management Leadership for Tomorrow | Diversity, Equity and Inclusion Leader & Speaker | Former Accenture Partner | Operations & Culture Change Agent to talk about his work, career, and opportunity with " Management Leadership for Tomorrow " . About Living Corporate: ⁠⁠⁠Check out our merch⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠! https://living-corporate-shop.fourthwall.com/ Learn more about⁠ ⁠⁠⁠⁠⁠⁠⁠⁠⁠Living Corporate's offerings and services⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. https://work.living-corporate.com/ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Join our Patreon⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠! ⁠https://www.patreon.com/livingcorporate About Tina Moore Gilbert : linkedin.com/in/tinamooregilbert

In this episode, Jeffrey discusses how many organizations are focused on solving ... yesterday's problems.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,800 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses the most important part.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,800 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses direction and staying on track.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,800 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses the "Producer Switch", somethign we do for show but it creates zero value.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses AI regulatory governance.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses the theater of IT.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses mental models.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses technical debt.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses how everything we do must satisfy 1 of 2 things.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses doing Change Management better.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

We're joined by wunderkid Jack Zoppa to talk all things growth, AI, agents as tools to help your team, scaling to hundreds of units in his 20s, the future and a LOT more... you don't want to miss this one.Enjoy!⭐️ Links & Show NotesAdam NorkoConrad O'Connell Jack ZoppaHaven Vacation Rentals

In this episode, Jeffrey discusses managed services.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses the value of the CMDB.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses the need for more knowledge in our technology organizations.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses three things leaders must know about modernization projects.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses stakeholder management.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

This week on the podcast, Mark (Ferg) catches up with Andrew Kennedy (Ox) and Darren Gordon (Cat) to reflect on their early years together as well as the career and influence of Dr Andrew “Thommo” Thompson. The episode is part of Podcasthon, supporting efforts to raise awareness for brain cancer research.Ferg, Cat and Ox reminisce about the early days of the Lifetime Ewe research project and the realities of running a large-scale sheep research under the legendary Andrew Thompson. This was before the use EID, which meant recording thousands of pasture measurements and condition scores by hand. That work, which began as a project focused on wool follicles, ultimately reshaped how the sheep industry thinks about nutrition, twin survival and ewe management. The research helped change the language we use around feed, energy, and condition score, and drove widespread adoption of better management strategies across Australia.Tune in to hear some great stories from the early days of these research trials with a few untold yarns about the situations these three managed to find themselves in.This is not one to miss! If you would like to help us reach our goal of raising $52,000 to fund vital cancer research, visit the link below:https://fundraise.curebraincancer.org.au/fundraisers/markferguson/twentysix2000If you would like to join the Strava club, visit this link:https://www.strava.com/clubs/TwentySix2000?utm_campaign=club_share&utm_content=1858801&utm_medium=widget&utm_source=thehub.nextgenagri.comTo find out more about Podcasthon, visit this link:https://podcasthon.org/Head Shepherd is brought to you by neXtgen Agri International Limited. We help livestock farmers get the most out of the genetics they farm with. Get in touch with us if you would like to hear more about how we can help you do what you do best: info@nextgenagri.com.Thanks to our sponsors at MSD Animal Health and Allflex, Heiniger Australia and New Zealand, and ProWay Livestock Equipment. Please consider them when making product choices, as they are instrumental in enabling us to bring you this podcast each week.Check out the MSD range HERE Check out Allflex products HERE Check out Heiniger's product range HERE Check out ProWay's product range HERE

Beyonce, Destiny's Child, Solange are just some of the achievements that my guest has create in his career. Mathew's newest book is called Emancipation of Slaves Through Music, a book he wrote in part due to research of students he has collaborated with on this book. Mathew is back to talk about how music has shaped the lives of Black people thru the century's continents & human struggle to freedom. He even talks about the modern music industry & how it has shaped us as a people & culture.Mathew Knowles, Ph.D is the Founder of Music World Entertainment (MWE), one of the world's leading music and entertainment conglomerates, with record sales exceeding 300 million worldwide. Widely recognized in the entertainment industry for his effective approach to developing and promoting award-winning artists such as Destiny's Child, Beyoncé, and Solange,Mathew is a public speaker, and author of the #1 Best Selling book, The DNA of Achievers: 10 Traits of Highly Successful Professionals and Racism from the Eye of a Child. He has also been a popular keynote speaker and guest lecturer at colleges, universities and various organizations throughout the country. This includes Berklee College of Music where he was the keynote speaker for The Formation of a Star…the DNA of Achievers and panelist for The Evolving Music Industry seminar, along with other speaking engagements at Rice University, University of Southern California, The Learning Annex, Management Leadership for Tomorrow, Billboard Music & Money Symposium, The Power of Diversity Leadership Panel Discussion, E Women's Network, Circle of Sisters, Revolt Music Conference and numerous others. Knowles is also the author of the #1 best selling book, The DNA of Achievers: 10 Traits of Highly Successful Professionals. As a self-made entrepreneur from the small town of Gadsden, Alabama he became the top salesperson at Xerox Medical Systems and then one of the world's top entertainment managers and executives in the music industry. Knowles highly enjoys motivating and educating others by sharing his knowledge and experience. © 2026 BuildingAbundantSuccess!!   2026 All Rights ReservedJoin Me on ~ iHeart Media @ https://tinyurl.com/iHeartBASSpot Me on Spotify: https://tinyurl.com/yxuy23baAmazon Music ~ https://tinyurl.com/AmzBASAudacy:  https://tinyurl.com/BASAud

In this episode, Jeffrey discusses the possibility of rethinking our current support model that was developed decades ago.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses cybersecurity/information security.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Spring is a season of change and when we lead change, we need some reminders to help us help ourselves and others get through the natural storms of change. We will explore the key behaviors for supporting change by focusing on processes that forecast the changes for others as well as providing tools and processes to support behaviors that will allow for others to find success in all the natural newness. People are pretty good at responding to changes in the weather – if they're prepared. The same goes for organizational change!     Smart Thinking Retreat Registration: https://events.cesa6.org/events/30986398049

In this episode, Jeffrey discusses leadership decision-making.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses tool implementation.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses four ingredients for an awesome CMDB.Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses the difference between an asset and a configuration item (CI).Email Jeffrey with any questions or feedback (jtefertiller@servicemanagement.us)Each week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,600 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses AI GovernanceEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses how leaders can evaluate projectsEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey discusses how to help your service management organization become relevant againEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Host Mike Petrusky reflects on his decade-long journey of podcasting and the evolution of the facility management industry in this solo episode of the Workplace Innovator Podcast. He explores lessons learned about leadership, technology, and innovation in the workplace with a mix of personal anecdotes, inspirational quotes, and discussions on the future of work. Mike shares his excitement for the next ten years and the potential impact of AI on the built environment as he emphasizes the importance of empathetic leadership and understanding human behavior in the future workplace. With quotes from C.S. Lewis, Brene Brown, and Seth Godin, Mike encourages listeners to get out of their comfort zone and embark on their own hero's journey, as he offers the inspiration you will need to be a Workplace Innovator in your organization! Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/ Watch the podcast on YouTube: https://www.youtube.com/playlist?list=PLSkmmkVFvM4H3pwnlU2AuqynuRDpvnh4J Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/workplace-innovator/ Learn more about Eptura™: https://eptura.com/  

In this episode, Jeffrey encourages leaders not to treat AI projects like other technology projectsEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

In this episode, Jeffrey talks about the Service Management Leadership service offering of an assessmentEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Year(s) Discussed: 1866-2026 Delve into the art of crisis management with insights from an expert PR consultant and journalist, Edward Segal. This episode uncovers the leadership strategies of US presidents, including insights on the importance of communication and information gathering for successful crisis managers like Franklin D Roosevelt and John F Kennedy. Our conversation also reveals how historical figures like Andrew Johnson and Richard Nixon faced self-inflicted disasters and what modern leaders can learn from presidential triumphs and failures. Listeners will leave this episode understanding how adaptable crisis plans have shaped political history and gain practical tools to build resilience and emerge stronger from life's inevitable challenges. Additional information can be found at https://www.presidenciespodcast.com. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode, Jeffrey discusses how to gain adoptionEach week, Jeffrey will be sharing his knowledge on Service Delivery (Mondays) and Service Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.