Podcast appearances and mentions of Bruce Tulgan

Being a manager in a coffee shop is not just about extra administrative tasks, its about leading and guiding people well through the work of the cafe. Many managers in bars around the world are kept buried in tasks and don't have a clear view of the landscape in front of them. This leads to avoiding essential conversations and a lack of growth in both the manager and the staff. Today on Shift Break we will be talking about a great tool developed by Bruce Tulgan in his book "It's OK to be the Boss" called "The Manager's Landscape". I will go through the framework and show how you can utilize it to know how to effectively lead and manage the people you have best tasked with serving.   It only takes a moment to get this started so I would encourage you to take action after this episode and start applying these principles today!  Related episodes:

I got an article some time ago on “Feedback Mistakes Managers Make” in the rainmakerthinking.com newsletter from Bruce Tulgan. Bruce was previously a guest on The Exclusive Career Coach on two occasions: #148 - How to Be Indispensable at Work: https://www.exclusivecareercoaching.com/posts/2020-10-07-148-how-to-be-indispensable-at-work-interview-with-bruce-tulgan And #157 – Managing – and Being Managed – Remotelyhttps://www.exclusivecareercoaching.com/posts/2020-12-02-156-managing-and-being-managed-remotely-interview-with-bruce-tulganToday's episode is a deep dive into the mistakes managers make around providing their direct reports with appropriate, time-sensitive feedback. Bruce gives seven mistakes that are based on his company's extensive research.  Bruce also talks about the number one thing employees can do to receive better feedback from their boss.  You can find Bruce at: Bruce@rainmakerthinking.com  I make reference to this podcast in the episode, so here's the link:How to Have a Successful 1:1 Meeting with Your Boss: https://exclusivecareercoaching.com/posts/2021-03-31-171-how-to-have-a-successful-11-with-your-boss  Are you in the wrong job that chips away at you every day? The document and coaching programs offered by Exclusive Career Coaching will help you find a job that uses your zone of genius, recognizes your value, and pays you what you're worth.  If you're ready to take your job search to the next level by working with a highly experienced professional with a track record of client success, schedule a complimentary consult to learn more:  https://calendly.com/lesaedwards/zoom-meetings2 

The first place you're going to see burn out in the coffee bar is in the position of management. These lucky people are not only given the task to lead the team and serve them with their role, but they are also accountable to their bosses, creating a feeling of being caught between two different groups that they have to please in their work. Almost without fail I am asked by managers over email or at conferences some version of the same question related to being frustrated at the lack of action from their boss, or that their boss is taking actions that are frustrating to them and to the team. These folks want to figure out how to navigate these situations that can often be demoralizing and creates tension in the café.  On today's episode, I am going to answer a few questions that have been sent to me that are related to this topic in hopes of creating some clarity and giving you some insights and next steps to take if you happen to find yourself in that place. Questions we address: How can a lead barista or shift lead effectively navigate a situation where an owner consistently undermines their authority? What strategies can help build trust between the owner and the staff?”   What are some effective ways to communicate with an owner who is very particular about small details, to help them see the bigger picture and trust their team   What are some constructive ways to address conflicts with an owner, especially when it feels like their approach is demotivating or causing unnecessary stress among the team? Related episodes: 141 : The 27 Challenges Managers Face w/ Bruce Tulgan 475: Essential Tools for Cafe Management 472: Why Technical Skill as a Leader is Not Enough w/ Jonathan Raymond, Refound, Author: Good Authority 067 : 6 Truths About Power : The Responsible Approach to Power Dynamics in the Cafe

People don't leave jobs, they leave managers. This is an old but still true saying that, for me, underscores the importance of selecting the right person to take on a management role in the cafe. A bad manager makes the work miserable, and a good manager makes the work rewarding and just like a conductor, orchestrates the talents of the players into a harmonious experience. But how do you find this person and what should you be looking for when it is time to put an manager in place? This week we are going to discus several key character traits and behaviors you will want to make certain are present in the person you have in mind to be a manager. Your coffee shop's future actually does depend on it! We cover: Why we get management wrong Your role in a manager's success Personal resilience Patience with change and trust Communication and Self awareness Ability to earn trust Big big picture + detail focus Caring and Kindness Related episodes:  383 : How to Train a Manager 261 : The Basics of Managing Managers 378: 5 Areas to Develop in Managers 229 : 7 Tips for New Managers 141 : The 27 Challenges Managers Face w/ Bruce Tulgan   Want to be a part of a dynamic group of fellow coffee shop owners all working together for eachother's success?  Apply for Key Holder Coaching Group today!    Want to run an amazing coffee shop? Hire Keys to the Shop Consulting to work with you 1:1 to transform your coffee shop operations, quality, and people.   Custom consulting for your unique business. Schedule a free discovery call now! https://calendly.com/chrisdeferio/30min   Thank you to our amazing sponsors! Get the best brewer and tool for batch espresso, iced lattes, and 8 minute cold brew! www.groundcontrol.coffee   The world loves plant based beverages and baristas love the Barista Series! www.pacificfoodservice.com

Fully stepping into your authority is an act of service. Your position as a leader is meant to serve those you lead. But if you do not think it is ok to be the boss, you will simply be a bad an ineffective boss vs one that takes a strong, caring, and clear approach to the position.  One of my favorite authors on management is Bruce Tulgan who wrote the book "It's OK to be the Boss. We had him on the show back on episode 28 in 2017 and I believe his work and message is an absolute must for us in specialty coffee retail. Bruce is the founder of Rainmaker Thinking and the author of more than 20 books including the best selling "It's OK to be the Boss" and "The 27 Challenges Managers Face" He is regarded the world over as a leading authority on management and leadership and is a regular contributor to Harvard Business Review and many other international publications.  In this encore episode you will here both the original episode from 2017 as well as som commentary from myself on how to digest and apply these principles. Links: www.rainmakerthinking.com Bruce on LinkedIn   Related episodes:  226 : The Art of being Indispensable at Work w/Bruce Tulgan 141 : The 27 Challenges Managers Face w/ Bruce Tulgan 378: 5 Areas to Develop in Managers 261 : The Basics of Managing Managers 244 : Top 10 Ways to Lose Employees   Visit our amazing Sponsors! www.groundcontrol.coffee www.pacficfoodservice.com www.coffeefest.com  

Melih Arat, hazırlayıp sunduğu Melih Arat ile Yeni Fikirler ve Kitaplar programında Bruce Tulgan'ın İş Hayatında Vazgeçilmez Olma Sanatı kitabını konu aldı.

Melih Arat, hazırlayıp sunduğu Melih Arat ile Yeni Fikirler ve Kitaplar programında Bruce Tulgan'ın İş Hayatında Vazgeçilmez Olma Sanatı kitabını konu aldı.

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I am thrilled to bring you a conversation with prolific author and renowned management trainer Bruce Tulgan.Bruce has been one of the leading experts in management for decades now, working with some of the largest organizations in the world to create data-driven systems and practices that nurture more cohesive organizations, and he created RainmakerLearning to help individuals develop their relationship management skills.He's learned a lot about the skills required to succeed, and he wrote a book about what skills will be necessary if you want to be indispensable in a post-pandemic world: “The Art of Being Indispensable at Work: Win Influence, Beat Overcommitment, and Get the Right Things Done.”Learn more and find the complete show notes at https://www.conniewsteele.com/podcastResources:“The Art of Being Indispensable at Work: Win Influence, Beat Overcommitment, and Get the Right Things Done”: https://www.amazon.com/Art-Being-Indispensable-Work-Overcommitment/dp/1633698491

We are in the midst of a collaboration revolution. We are working with everyone, all the time, across silos and different platforms, but sometimes it feels as if we're stuck in a no-win cycle. We're dealing with a sometimes-overwhelming influx of asks, with unclear lines of communication, and authority. This leaves many of us asking - how can we improve the way our teams work together?In this episode of “Bring Out The Talent,” we are joined by one of our favorite returning guests, Bruce Tulgan. Bruce is the founder and CEO of Rainmaker Thinking and internationally recognized as a leading expert on the best practices of effective management. He earned a B.A. magna cum laude from Amherst College and a J.D. from the New York University School of Law. In this conversation, Bruce helps us improve the way we work together, motivates us to rethink collaboration in the workplace, when to say "no" or "not yet," and how to better understand the peculiar mathematics of real influence.Tune in as Bruce shares invaluable insight and helps us improve the way our teams work together!

Professional development and opportunities for betterment and advancing are areas that operators must bake in to the business as much as possible. If you are a barista, manager, trainer etc and you want to take advantage of those things, create opportunities, or simply take charge of your own development for a better future then you must focus on adding value. Today on Shift Break we will be discussing how to make yourself more valuable as an employee both in the job you have now and in preparation for the opportunities you have yet to encounter.  Related episodes: 292 : How to Take Charge and Drive Your Career w/ Ed Evarts 077 : How you can Happen to your Career w/ Scott Anthony Barlow : A frame work for finding the right work 226 : The Art of being Indispensable at Work w/Bruce Tulgan

The Greg and Dan Show speaks with Bruce Tulgan of Rainmaker Thinking about the current job market and the generational shift impacting it. Tulgan also discusses the latest trends in the job market, how Millennials and Gen Z may be as leaders in the future, and the passing of the guard from Baby Boomers to Gen X. See omnystudio.com/listener for privacy information.

If you've recently hired (or promoted) a new director and are feeling like they need some help with their leadership skills, this episode is for you.  We are joined by leadership expert, Summer Picha. Summer has over 18 years in the industry and is the creator of the Conscious Classroom Certification Model. Summer knows specifically what it takes to lead a mission-driven team and create a culture where schools and families feel like they belong. Summer points out a major flaw in the way most of us hire our directors and assistant directors that perpetuates the leadership issues so many centers face. To help break this cycle, we discuss several ways to improve the leadership in your child care program, how you can both support your director(s) in their roles and get out of their way, and the best thing you can do to train your admin team. Summer also shares a personal story about how she learned to find her own voice in her leadership and coaching style, rather than just imitating others. Summer shares two powerful resources to help you on your leadership journey: The Leadership Edge Quiz: Designed specifically for Early Childhood Educators to help them identify their strengths, find out their leadership style, and learn about the other leadership styles to help early education leaders to be confident in their roles.   This amazing book: It's Ok to Be the Boss: The Step-by-Step Guide to Becoming the Manager Your Employees Need  by Bruce Tulgan To contact Summer Picha: https://www.consciousclassroommodel.com/leadershipedge/ summer@cccmodel.com   Tune in to hear the answer to this week's listener question: Dear Brian & Carol: My director's not very good at running my school. The teachers walk all over her and don't listen to her. Whenever I'm around they listen just fine, then when I'm not around they do not. What can I do? Yvonne, AZ Tune in to hear guest expert, Summer Picha, share her secret recipe for coaching your directors into their leadership roles and helping to elevate their skills. A few of her tips might surprise you. Tune in now)   Mentioned in this episode: ALEAF Insurance (Official Child Care Genius Podcast Sponsor), Specializing in child care insurance) Contact Blake Sanders for more information: (972) 866-4065, blake@aleafinsurance.com   It's Ok to Be the Boss: The Step-by-Step Guide to Becoming the Manager Your Employees Need  by Bruce Tulgan https://www.amazon.com/Its-Okay-Boss-Step-Step/dp/0061121363/ The Art of the Tour - Get it FREE, just pay $4.99 for shipping https://childcaregenius.com/artofthetour-autographed-copy-free-plus-shipping-499-purchase/ Register for a Free Coaching Call https://childcaregenius.com/coaching/   Connect with us:  Child Care Genius Website Submit a Podcast Question Here Like us on Facebook Join our Owners Only Private Mastermind Group on Facebook    Join our Child Care Mindset Facebook Group Follow Us on Instagram Connect with us on LinkedIn Subscribe to our YouTube Channel Buy our Books Check out our Free Resources

Roughly in their early to mid twenties and younger, Bruce Tulgan has seen what is needed to successfully engage this next generation of worker, known as Gen Z. He's one of the leading voices in generational workplace research and paints a clear picture of how they're different and what you and I can expect as they enter the workplace. It's a fun and energetic convesation and it's great to have Bruce back on the show. Thanks to Show Sponsors: Alabama Center for Real Estate (ACRE) E3 Termite and Pest Control Sandifer Wealth Management Budweiser-Busch Distribution Allison Horner - State Farm Agent Trey Langus - Transwold Business Advisors Burr Forman Attorneys Roy Lewis Construction Persons Services Corps

Founder and CEO of RainmakerThinking, Inc shares how to find skilled talent in the current job market, the 3 biggest mistakes when it comes to hiring and how to truly gain influence. To learn more about Bruce Tulgan visit: https://premierespeakers.com/bruce_tulgan

IN EPISODE 92: You know the old saying: "Saying yes to anything is like saying no to everything." For ambitious individuals looking to advance, the perceived risk of saying no may lead to unnecessary errors and conflicts. The key is to know when to say no, and in Episode 92, Bruce Tulgan provides a sweeping guide to avoiding over-commitment. Bruce shares ways to cultivate real influence, explores why specialization is our strongest asset, and shows how just about everyone can become indispensable at work. ABOUT BRUCE TULGAN: Bruce Tulgan is the founder of RainmakerThinking, Inc., a research, training, and consulting firm, and RainmakerLearning, an online training resource. He's the author or co-author of 20 books, including his best-selling It's Okay to Be the Boss, the classic Managing Generation X, and the popular Not Everyone Gets a Trophy: How to Manage the Millennials. Bruce is frequent lecturer at Yale School of Management and other business schools, and is the author, most recently, of The Art of Being Indispensable at Work. LINKS: www.rainmakerthinking.com www.rainmakerlearning.com https://the-indispensables.captivate.fm/

Bruce Tulgan is internationally recognized as a leading expert on the best practices of effective management, generational change and young people in the workplace.   He is a best-selling author, an adviser to business leaders all over the world, and a sought-after keynote speaker and management trainer.   Today he shares the heartwarming and inspiring story of how he found success and elevated himself to advisor to many global corporations and the US Government.   Click play now to hear the wisdom of generational diversity and how we can communicate in a more effective way that works for us, and why military training is a real inspiration for Bruce.   Don't miss hearing about Bruce's 48 year journey in karate, and, the inspiring way we can improve our thinking by reading the writing of great writers and thinkers.   “It's ok to fail, fail like crazy because if you have a 1% chance of succeeding, you need to get busy and fail 99 times.” Bruce Tulgan   SUPPORTERS GROUP  If you love our content and want more, head over to the first link below and subscribe to our Patreon channel, where you can get closer to the action, with video versions of a number of our episodes, plus exclusive subscriber content in the form of the “Secrets To Success” bonus questions, provided by selected guests.  https://www.patreon.com/FearlessInspiration   Here at Fearless Inspiration we are on a mission to build a gigantic bank of inspiration, and events that dissolve barriers.  I'd love to hear from you at inspiringteamhuman@gmail.com   SHOW LINKS Bruce's website https://rainmakerthinking.com/ Tom Peters https://tompeters.com/ Rocky - Film https://youtu.be/-Hk-LYcavrw George Burns - Comedian https://en.m.wikipedia.org/wiki/George_Burns Let it be, The Beatles - Song https://youtu.be/QDYfEBY9NM4 All things must pass, George Harrison - Song https://youtu.be/QWV4pFV5nX4 You are the one/Life itself, George Harrison - Song https://youtu.be/bLltRayHHL4 Laughing with God, Regina Spektor - Song https://youtu.be/-pxRXP3w-sQ And your bird can sing, Regina Spektor - Song https://youtu.be/uYZ_KRcABII The Last Lecture, Randy Pausch - Book https://www.amazon.co.uk/Last-Lecture-Achieving-Childhood-Lessons/dp/0340978503 Make Your Bed, William H Mc Raven - Book https://www.amazon.co.uk/Make-Your-Bed-Little-Things/dp/1455570249 Jonathan Livingstone Seagull, Richard Bach -Book https://www.amazon.co.uk/Jonathan-Livingston-Seagull-Richard-Bach/dp/0006490344    

Imagine that tomorrow morning, some high-priced workplace consultant shows up at your job. This consultant is there to conduct a talent review: an assessment of all the people in your organization, including you. Who is indispensable in your org? Who is absolutely essential to the success of your organization? Who is notably dispensable? Who is easily replaced? And Who are all the people in between? “What would this expert say about you?”I am joined by Bruce Tulgan, a bestselling author and the founder and CEO of RainmakerThinking, a management research, and training firm. He is the author of numerous books, including It's Okay to Be the Boss; Not Everyone Gets a Trophy; and The 27 Challenges Managers Face. His newest book, The Art of Being Indispensable at Work. Below are links to his work and social profiles. Rainmaker's Website: https://rainmakerthinking.com/Bruce's books: https://www.amazon.com/Bruce-Tulgan/e/B000APFPZ0/ref=dp_byline_cont_pop_book_1Bruce's Forbes Column: https://www.forbes.com/sites/brucetulgan/?sh=573c9db6a099Bruce's Twitter: https://twitter.com/BruceTulganBruce's LinkedIn: https://www.linkedin.com/in/brucetulganrmt/ 

Have you ever wondered what the difference is between high and low performers? When it comes to hiring, how can you ensure that you build a team of high performers? The key lies in observing your strengths and hiring your weaknesses and there are tools out there to help you do this. In this episode, Anne Laguzza and I discuss the difference between high and low performers and how to find a team that can help you excel in your business. Anne Laguzza is the CEO of The Works Consulting, she is an executive leader and knows all about human resources, leadership, organizational development, behavior, and how to understand the mindset of employees and build teams. She joins me this week to talk about all things leadership, how to use the DISC score as a secret weapon to understand your personality and hire a high-performing team, and some of the leadership tools she teaches executives all over the country. She shares her tips and advice for anybody looking to hire right now and some ways you can value your team. If you are looking to excel as a leader or pivot out of medicine, you don't want to miss this episode. “When leaders are strong and know what they doing and can build awesome teams, all the other stuff falls into place.” - Anne Laguzza In This Episode: - Welcome back to another episode of the Limitless MD podcast, I'm introducing this week's guest - Hear how Anne got into this field in the first place - We discuss the reason leadership is a critical skill set that is lacking in so many people - Wondering how to uplevel yourself as a leader? Here's how… - There is a problem that many people across the country are facing right now. Here's what it is… - In all the years Anne has been doing this work, this is the most difficult recruiting market. Here's the reason… - We share some tips to help you keep new starters interested in working with you - Hear what I'm doing in my business to make new starters feel special - This is how to tell the difference between high and low performers… - There is a reason that low performers stay in businesses as long as they do, here's what it is… - Anne shares how to distinguish high performers in your business and how quickly someone can be identified as a high or low performer - Hear Anne's thoughts about the DISC profile, what it is and how to use it to find business partners or employees - Anne unpacks the four different personality styles of the DISC score and how to observe these qualities in other people - If you haven't done the DISC score, you should, this is how it will help you… - Hear the books Anne has given as gifts and why… - Anne shares something that she thinks everybody should start shifting in their hiring… - I share the 4 As of hiring - Want to find out more about Anne? Here's how you can connect with her…   Resources mentioned: - https://www.amazon.com/Rocket-Fuel-Essential-Combination-Business/dp/1942952317/ (Rocket Fuel: The One Essential Combination That Will Get You More of What You Want from Your Business by Gino Wickman and Mark C. Winters) - https://www.amazon.com/Crucial-Conversations-Tools-Talking-Stakes/dp/1260474186/ (Crucial Conversations: Tools for Talking When Stakes Are High by Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler, and Emily Gregory) - https://www.amazon.com/Mindset-Updated-Changing-Fulfil-Potential/dp/147213995X/ (Mindset: Changing The Way You think To Fulfill Your Potential by Dr. Carol Dweck) - https://www.amazon.com/Its-Okay-Boss-Step-Step/dp/0061121363/ (It's Okay to Be the Boss: The Step-by-Step Guide to Becoming the Manager Your Employees Need by Bruce Tulgan) - https://www.amazon.com/Who-Not-How-Accelerating-Teamwork/dp/1401960588/ (Who Not How: The Formula to Achieve Bigger Goals Through Accelerating Teamwork by Dan Sullivan and Dr. Benjamin Hardy)   Resources: - https://limitless-md.mn.co/ (Join our FREE group coaching program: the Physician Wealth Accelerator)...

Tune into this episode to hear from the internationally recognized leadership and management expert Bruce Tulgan!

We often talk about charitable assumption and being proactive to address the needs of our guests. But how often are we considering the way we approach the relationship between owners and managers? There are a lot of expectations going both ways but not always a lot of understanding.  Today on Shift Break we are going to talk about how if we can lean into communication and the spirit of mutuality then I am going to guess a lot of bad blood can be avoided.    Related Episodes: 261 : The Basics of Managing Managers 141 : The 27 Challenges Managers Face w/ Bruce Tulgan 109 : Leadership Abandonment Syndrome : Lack of development in senior staff and what to do about it 229 : 7 Tips for New Managers   Visit our Sponsors!!! The best espresso machines in the world! www.lamarzoccousa.com   Custom branded mobile apps for your shop! www.espressly.co  

With new technology, constant change and uncertainty, and far-flung virtual teams, getting things done at work is tougher and more complex than ever. We're in the midst of a collaboration revolution, working with everyone, all the time, across silos and platforms. But sometimes it feels like we're stuck in a no-win cycle—dealing with an overwhelming influx of asks, with unclear lines of communication and authority. Overcommitment syndrome looms larger than ever before. But even amid the seeming chaos, there's always that indispensable go-to person who thrives on their many working relationships with people all over the organization chart. How do they do it? Go-to people consistently make themselves valuable to others, maintain a positive attitude of service, are creative and tenacious, and take personal responsibility for getting the right things done. Our guest today reveals the secrets of the go-to person in our new world of work. Based on an intensive study of people at all levels, in all kinds of organizations, He shows how go-to people think and behave differently, building up their influence with others—not by trying to do everything for everybody but by doing the right things at the right times for the right reasons, regardless of whether they have the formal authority. We welcome the author of The Art of Being Indispensable at Work: Win Influence, Beat Overcommitment, and Get the Right Things Done Bruce Tulgan More about Bruce and links mentioned in the episode: Email hygiene: https://rainmakerthinking.com/improve-productivity-by-practicing-good-email-hygiene/ Meetings: https://rainmakerthinking.com/a-guide-to-great-one-on-one-meetings/

In this episode we talked with author Bruce Tulgan and discussed the top 7 most important things that a leader needs to do to improve employee engagement.Bruce is the founder of the research and consulting firm, Rainmaker Thinking, and he's internationally recognized as one of the leading experts on young people in the workplace and on leadership and management. Since 1993, Bruce has worked with tens of thousands of leaders and managers in hundreds of organizations. He is also the best-selling author of twenty-one books, including It's Okay To Be The Boss.Join us as we discuss with Bruce how to improve employee engagement and create a high-performance culture. Hear Bruce's insights on the common pitfalls leaders face when managing their teams. Learn how to create genuine and sustainable engagement among every member of your organization.If you would like to read the show notes on this episode you can find them on our website, Business Leadership Today:https://businessleadershiptoday.com/bruce-tulgan-on-cultivating-employee-engagement/ If you enjoyed this interview and would like to hear more interviews like this, be sure to subscribe to the podcast.Also, if you'd like to help other people benefit from this podcast, please take a minute to leave a review.By sharing your thoughts, you'll help the podcast reach more people and help those people make a decision regarding whether this podcast might be of value to them.

Even before the COVID-19 pandemic began, the world saw the beginning of big changes in regards to tech and work norms. Now, having the whole transition expedited, leaders everywhere are dealing with the aftermath. And if they want to maintain those high-level employees, they'll need to know how to navigate through the change. In this episode of Innovation Nation, I interview Bruce Tulgan, Founder and CEO of Rainmaker Thinking, about setting manager expectations, the technological transformation, and how to innovate when the stakes are high. Join us as we discuss: Innovations that every manager should be focusing on How to keep communications & interactions more human Finding innovation through troubling situations Bridging the soft skills gap Tune in on Apple Podcasts, Spotify, or wherever you listen to podcasts. Listening on a desktop & can't see the links? Just search for Innovation Nation in your favorite podcast player.

Jeanne Destro talks to author Bruce Tulgan about his new book, "The Art of Being Indispensable at Work: Win Influence, Beat Overcommitment, and Get the Right Things Done".

Millennials are often described as entitled and obsessed with praise, validation and brunch. These stereotypes fail to recognize the tremendous importance of Millennials in the world of work: Now the largest generation in the workplace, Millennials comprise more than 35 percent of the global workforce, and by 2025, they'll make up 75 percent all employees. In this episode of All Things Work, host Tony Lee speaks with Bruce Tulgan, an expert on generational issues in the workplace, on how employers can effectively attract and retain the Millennial generation.Follow All Things Work wherever you listen to podcasts; rate and review the show on Apple Podcasts.This episode of All Things Work is sponsored by Namely.Music courtesy of bensound.

Liderar pessoas não é uma tarefa fácil. Os gerentes estão o tempo todo no fogo cruzado, tentando conciliar suas necessidades e expectativas conflitantes. Essa epidemia de subgerenciamento que vemos no mercado, denunciada no livro "Não tenha medo de ser chefe" de Bruce Tulgan, afeta toda a escala de comando. E muitas pessoas tem medo de se tornar esse tipo de chefe. Se você quer ser um bom gerente, não caia na armadilha de funcionar no “piloto automático” e só agir quando alguma coisa dá errado. Isso o levará a atuar sempre no combate ao incêndio. Talvez seja por isso que muitas pessoas têm medo ou até fogem do termo chefe. ……………………………………………………………………………………… O seu conteúdo de liderança, além do design! Em busca da liderança perfeita. ……………………………………………………………………………………… Material extra: Livros Não tenha medo de ser chefe https://amzn.to/2QKfDjD Além da liderança: Devaneios de uma gestão https://amzn.to/3wusCVS Pipeline de liderança https://amzn.to/3vhmfVz Artigos: https://blog.12min.com/br/resumo-do-livro-nao-tenha-medo-de-ser-chefe-pdf/ https://sextante.com.br/administracao-negocios-e-economia/negocios/o-que-voce-precisa-saber-para-ser-chefe-sem-medo-de-estar-no-comando/ ……………………………………………………………………………………… Mais conteúdo nas redes sociais Telegram - https://bit.ly/3dOea2Y Instagram - http://www.instagram.com/designteambr Site - http://www.designteam.com.br

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Who is driving our career? Most of the time we attribute our careers current state to outside forces or fate. Rarely will we consider that we ourselves are the primary driver of our success. The good news is that there are lot's of things that we can both do to take control and start really steering thing in the direction we want to go. Lucky for us today's special guest has written a couple books on this subject, one of which we will be discussing in depth. I am very pleased to welcome to the show, Ed Evarts, Author of the  new book "Drive your Career: 9 High-Impact Ways to Take Responsibility for your Own Success"   Ed Evarts is the founder and president of Excellius Leadership Development, a Boston-based coaching organization. He works with successful leaders to increase their self-awareness so they can manage themselves more productively; with successful teams to ensure their time together is as productive as possible; and with smaller organizations, at a pivot point in their evolution, to help them plan strategically and purposefully.  Ed is also the author of "Raise Your Visibility & Value: Uncover the Lost Art of Connecting on the Job" and the host of Be Brave@Work, a weekly podcast in which leaders share stories about bravery—or the lack of it—in their careers, and the impact their choices have had on their career progression. In today's conversation we will be going in depth on several of the tactics from the book Drive your Career and discussing how to apply them in your context.  We cover: Passenger vs driver Creating a positive relationship with your boss Being a helper Self awareness and action Writing yourself back into the equation Feedback Understanding vs being understood Curiosity and culture of fear Bell curves and personal resiliency  Empathy Links: Website: www.excellius.com See Ed in action: https://bit.ly/2Zr29Kp    Episodes to listen to next: 260 : Wait! Is your current Job actually the right Job? 258 : Prioritizing your Mental Health in the New Year w/ Dr. Lara Pence 203 : Empowering Women in Business w/ Katherine Knapke 165 : The Art of Deep Listening w/ Oscar Trimboli 226 : The Art of being Indispensable at Work w/Bruce Tulgan   Visit our sponsors! www.prima-coffee.com/keys www.pacficfoodservice.com www.coffeefest.com  

Leadership: Leading With Structure and SubstanceIn this episode of, “Bring Out The Talent.” we will be talking to Bruce Tulgan, founder and CEO of Rainmaker Thinking and Leadership Expert. Bruce will share his insights on the biggest challenges leaders face today, the under-management epidemic, tips for creating highly engaged leaders, what leadership methodologies have stood the test of time and which have evolved, and so much more.

Bruce Tulgan is an adviser to business leaders all over the world and a sought-after keynote speaker and seminar leader. He is the founder and CEO of RainmakerThinking, Inc., a management research and training firm, as well as RainmakerLearning, an online training resource. Bruce is the best-selling author of numerous books including Not Everyone Gets a Trophy (Revised & Updated, 2016), Bridging the Soft Skills Gap (2015), The 27 Challenges Managers Face (2014), and It's Okay to be the Boss (Revised & Updated, 2014).  His newest book, The Art of Being Indispensable at Work, is available now from Harvard Business Review Press. Bruce lectures at the Yale Graduate School ofManagement, as well as other academicinstitutions. He has written for the New York Times,the Harvard Business Review, HR Magazine, Training Magazine, and the HuffingtonPost.

Indispensable...It's NOT What You Think!..........Our guest today is Bruce Tulgan. Bruce is a multi-bestselling author of no less than 21 books including, ‘It’s Okay to Be the Boss.’ He’s also the founder and CEO of Rainmaker Thinking, a management research and training firm who’ve interviewed over 1⁄2 million people for more than 400 organizations. He's a recovering lawyer and author of Harvard Business Review Press book, ‘The Art of Being Indispensable at Work.’  More on Bruce Tulgan:  Website https://rainmakerthinking.com/ Social Media: Twitter: https://twitter.com/BruceTulgan https://www.facebook.com/bruce.tulganRMT/https://www.linkedin.com/in/brucetulganrmt/ https://www.instagram.com/explore/tags/brucetulgan/.........To find out more about hiring Dov Baron as an advisor or strategist for yourself or your organization: http://DovBaron.com Get bonus content on Patreon See acast.com/privacy for privacy and opt-out information.

Bruce Tulgan is a thought leader, an author, and the CEO of Rainmaker Thinking. His latest book “The art of being indispensable at work” speaks to the importance of being a leader in any position that you hold. His first book “It's okay to be the boss” offers what seems like much-needed permission to manage and lead people to their highest potential. Bruce is also an enormous advocate of consistent planned conversations to keep your team on track and hitting their goals! https://rainmakerthinking.com/ https://twitter.com/BruceTulgan?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor Say hi to Chris and John on social: Instagram https://www.instagram.com/124.go/ https://www.instagram.com/chrissulimayhair/ https://www.instagram.com/noindoorvoice/ Facebook https://www.facebook.com/124GO/ If you're a hairdresser, salon owner, salon manager or hair beauty professional, please subscribe and give us a Wicked Good Review!! Follow us on Instagram. https://www.instagram.com/124.go/ / Music information: Never Wanna Grow up, by the incredible Katrina Stone.  https://artlist.io/song/6748/never-wa… Thank you for stopping by! Chris and John

Bruce Tulgan is a thought leader, an author, and the CEO of Rainmaker Thinking. His latest book “The art of being indispensable at work” speaks to the importance of being a leader in any position that you hold. His first book “It’s okay to be the boss” offers what seems like much-needed permission to manage and lead people to their highest potential. Bruce is also an enormous advocate of consistent planned conversations to keep your team on track and hitting their goals! https://rainmakerthinking.com/ https://twitter.com/BruceTulgan?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor Say hi to Chris and John on social: Instagram https://www.instagram.com/124.go/ https://www.instagram.com/chrissulimayhair/ https://www.instagram.com/noindoorvoice/ Facebook https://www.facebook.com/124GO/ If you’re a hairdresser, salon owner, salon manager or hair beauty professional, please subscribe and give us a Wicked Good Review!! Follow us on Instagram. https://www.instagram.com/124.go/ / Music information: Never Wanna Grow up, by the incredible Katrina Stone.  https://artlist.io/song/6748/never-wa… Thank you for stopping by! Chris and John

Join us on Be Brave at Work as we speak with Bruce Tulgan, the founder and CEO of Rainmaker Thinking and an internationally recognized expert on young people in the workplace. Bruce and his organization have been studying younger workers for over twenty-five years, and today we chat about the role bravery plays in new careers. Bruce is Be Brave at Work's first two-time guest (other guests have recorded one session that was later broken into two or three broadcasts). Links of Interest LinkedIn The Art of Being Indispensable at Work: Win Influence, Beat Overcommitment, and Get the Right Things Done More information about Ed, visit Excellius.com © 2021 Ed Evarts

We were joined today by author, Bruce Tulgan to discuss his book The Art of Being Indispensable at Work: Win Influence, Beat Overcommitment, and Get the Right Things Done Today, more than ever, we all want to be viewed as an indispensable go-to person. However, in this new world of work, getting things done is more complex than ever. While in many companies there is a clear organizational chart, in reality, day-to-day working relationships are much more tangled. Trying to become indispensable means thinking we need to say yes to everything and everyone. But, collaborating with an increasing number of people leads us to being overwhelmed and prone to burnout. How can we win influence, tackle overcommitment, and get the right things done? How can we build teams of go-to people below, around and above us? That's the art of being indispensable at work. Bruce Tulgan is a bestselling author, an adviser to business leaders all over the world, and a sought-after keynote speaker. Since 1995, Tulgan has worked with tens of thousands of leaders and managers in hundreds of organizations, ranging from Aetna to Walmart and from the US Army to the YMCA. He lectures at the Yale Graduate School of Management, as well as other academic institutions. Tulgan's books include the updated and expanded edition of Not Everyone Gets a Trophy and the bestselling It's Okay to Be the Boss. He is the Founder and Chairman of RainmakerThinking, Inc., and he lives in New Haven, CT. For more on Bruce, visit: https://store.hbr.org/product/the-art...​ More about Houston Money Week visit: www.Houstonmoneyweek.org http://www.cheatsheet.com/personal-fi...​ Financial Advisor Magazine Articles: http://www.fa-mag.com/news/advisors-s...​ http://www.fa-mag.com/news/on-it-s-80...​ You can listen live by going to www.kpft.org and clicking on the HD3 tab. You can also listen to this episode and others by podcast at: http://directory.libsyn.com/shows/vie...​ or www.moneymatterspodcast.com #MoneyMattersHouston​​ #ChristopherHensley​​ #HoustonMoneyWeek​​ @BruceTulgan

Hiring a great team is the aim of every cafe. Often when we look for the right person we end up looking for the perfect individual vs the perfect fit for the team and culture of our shop. We want an all-star team but what we get can often just be a big collection of egos that don't work well together.  Today we will be talking about the myth of the all star team and how we can approach hiring in a way that creates harmony in the work.  Related Episodes: 121 : Working from Your Strengths w/ Strengths Finder Guru, Lisa Cummings 232 : Rebuilding your Staff with Excellence w/ Dave Stachowiak 226 : The Art of being Indispensable at Work w/Bruce Tulgan 221 : Building your People Program w/ HR Consultant Dana Goodwin   Interested in over the phone consultation? Reach out! Chris@keystotheshop.com    Elevated batch brew and so much more! Ground Control Cyclops Brewer   Your Own Branded App! www.espressly.co    

Bruce Tulgan is a bestselling author, an adviser to business leaders all over the world, and a sought-after keynote speaker. Since 1995, Tulgan has worked with tens of thousands of leaders and managers in hundreds of organizations, ranging from Aetna to Walmart and from the US Army to the YMCA. He lectures at the Yale Graduate School of Management, as well as other academic institutions. Tulgan's books include the updated and expanded edition of Not Everyone Gets a Trophy and the bestselling It's Okay to Be the Boss. He is the Founder and Chairman of RainmakerThinking, Inc., and he lives in New Haven, CT.For nearly three decades, Bruce Tulgan, bestselling author and founder of Rainmaker Thinking, has followed the latest developments in the workplace through several long-term organizational studies: on generational shifts in the workplace, best practices for leading and managing others effectively, and techniques for optimizing performance.Today, more than ever, we all want to be viewed as an indispensable go-to person. However, in this new world of work, getting things done is more complex than ever. Collaborating with an increasing number of people leads us to being overwhelmed and prone to burnout. How can we win influence, tackle overcommitment, get the right things done, and become indispensable?Based on the insights from his research, Tulgan reveals what truly sets go-to people apart, how they think, and what they do, in THE ART OF BEING INDISPENSABLE WORK:--They understand the peculiar mathematics of real influence. Go-to people make the right decisions and get the right things done. Over time, they get a reputation for delivering, or having good reasons when they decline something. By doing the right thing for the long term, they add value to everything they do. As a result, colleagues want to do things for them, make good use of their time, and contribute to their success. That’s real influence.--They lead from wherever they are. Today, many of us are constantly being asked to do things by people who aren't our boss, and where we must ask things of others who don't report to us. Go-to people know what’s required and what’s allowed—up and down the chain of command—is the secret to success.--They know when to say no and how to say yes. The secret to saying yes is to ensure the project is set up for success with a concrete plan—a clear sequence of events and ownership of next steps.--They work smart. Go-to people identify what they do best and what they want to be known for.--They finish what they start. Go-to people understand that the way to win is to complete projects so they can take on new ones. The secret to handling a long list of responsibilities and projects is to focus on one thing at a time. Tulgan recommends keeping a to-do list and scheduling time for each task, instead of toggling back and forth between them all.--They get better and better at working together. Relationships are key. By focusing on getting work done, the work will go better. When the work goes better, the relationship will go better. Go-to people celebrate success with a supersonic thank-you.--They promote go-to-ism. Go-to people find other indispensable people throughout the organization and build new go-to people whenever there’s a chance to do so. That way, if they can’t say yes, they can recommend someone else who can help.Nearly a century ago, Dale Carnegie's classic How to Win Friends and Influence People propelled millions of readers up the ladder of success. In this new world of work, Tulgan provides the must-read guidebook for achieving real influence and learning to thrive.

Help Your Team Reach Higher | Bruce Tulgan Founder of Rainmaker Thinking In this episode Bruce shares Why it's okay to be the boss! And Why it's okay to manage your boss! For the past 27 years Bruce has researched performance in the workplace and the best practices of high performing managers and leaders. Connect with Bruce Tulgan https://rainmakerthinking.com/book/its-okay-to-be-the-boss/ https://poddtoppen.se/podcast/1445070927/shop-talk-a-podcast-for-the-beauty-industry-hairstylists-and-hair-salon-owners-by-124-go/the-art-of-being-indispensable-an-interview-with-bruce-tulgan-ceo-of-rainmaker-thinking Try Genesis Private Label - www.bit.ly/GenesisShopTalk Say hi to Chris and John on social: Instagram https://www.instagram.com/124.go/ https://www.instagram.com/chrissulimayhair/ https://www.instagram.com/noindoorvoice/ Facebook https://www.facebook.com/124GO/ If you're a hairdresser, salon owner, salon manager or hair beauty professional, please subscribe and give us a Wicked Good Review!! Follow us on Instagram. https://www.instagram.com/124.go/ / Music information: Never Wanna Grow up, by the incredible Katrina Stone. https://artlist.io/song/6748/never-wa… Thank you for stopping by! Chris and John

Bruce Tulgan is the founder and CEO of Rainmaker Thinking Inc. He is a prolific writer, having published over 21 books, including his latest book, The Art of Being Indispensable at Work. In this episode learn from Bruce: How to be the go-to person and not get overwhelmed Avoid over commitment syndrome Know when to say yes and when to say no Get yourself a go-to-ism and think like a go to person. Follow us and explore our social media tribe from our Website: https://leadership-hacker.com Music: " Upbeat Party " by Scott Holmes courtesy of the Free Music Archive FMA Transcript: Thanks to Jermaine Pinto at JRP Transcribing for being our Partner. Contact Jermaine via LinkedIn or via his site JRP Transcribing Services Find out more from Bruce: Bruce on LinkedIn Bruce on Twitter Rainmaker Thinking Website Full Transcript Below   ----more----   Steve Rush: Some call me Steve, dad, husband or friend. Others might call me boss, coach or mentor. Today you can call me The Leadership Hacker.   Thanks for listening in. I really appreciate it. My job as the leadership hacker is to hack into the minds, experiences, habits and learning of great leaders, C-Suite executives, authors and development experts so that I can assist you developing your understanding and awareness of leadership. I am Steve Rush and I am your host today. I am the author of Leadership Cake. I am a transformation consultant and leadership coach. I cannot wait to start sharing all things leadership with you.   Joining me on today's show is prolific writer, Bruce Tulgan. He is also the founder and CEO of Rainmaker Thinking, before we get a chance to speak with Bruce, it's The Leadership Hacker News.   The Leadership Hacker News   Steve Rush: In the news today, we explore how the generations are adapting to grammar. Experts have found that the correct use of full stops in text messages, actually make young people feel uneasy. As it symbolizes that, the recipient is either annoyed or rather simply concluding a message and they want it to carry on. A recent study claims that young people are intimidated by full stops used in social media communication, as they interpreted as a sign of anger. Teenagers and those in their early twenties who are known now by generation Z or generation Zed, if you are in the UK. Have grown up with phones and smartphone technology intend to use much short and abbreviated messages using very little punctuation.   So when full stops are used in text, younger people often perceive it to be passive aggressive and a sign of irritation. According to the Telegraph, Leiden University Dr. Lauren Fontaine tweeted, if you send a text message without a full stop, it is already obvious that you have concluded your message. So if you add that additional mark for completion, they will read something into it and it tends to be intonation or a negative term. And looking back in 2015 study from The Hampton University in New York involving 126 undergraduates found that texts ending with a full stop were perceived as insincere. Whereas messages ending with exclamation points were considered more heartfelt. Professor David Crystal, one of the world's leading language expert argues that the meaning behind the usage of full stops is changing fundamentally. He argues you look at the internet or anything like instant messaging as an exchange now uses fast dialogue. People simply don't put full stops in, he says. Unless they want to make a point, or if you are a dinosaur like me, who has been brought up with grammar. So in the age that we work in live in today, just be thoughtful of your audience, and the leadership lens here is know your audience and adapt your communication style verbally and written to make sure it makes the most sense. That has been The Leadership Hacker News. If you have any news, stories or insights, please get in touch.   Start of Podcast   Steve Rush: Bruce Tulgan is a special guest on today's show. He is the founder and CEO of Rainmaker Thinking Inc. He is a prolific writer, having published over 21 books, including his latest book, which is The Art of Being Indispensable at Work. Bruce, welcome to The Leadership Hacker Podcast.   Bruce Tulgan: Thank you so much for, including me.   Steve Rush: It is our pleasure, indeed. We are going to get into the subject of writing and your latest book shortly, but before we do that. Perhaps you can give the listeners a little bit of an insight as to how you have arrived at being the founder of Rainmaker Thinking and a little bit about the journey that brought you here.   Bruce Tulgan: Yeah, so 27 years ago, I was an unhappy lawyer at number two Wall Street, and I set out to answer a question really, which is, what are your young employees whispering about over lunch? Of course, I was one of those young employees and I had a conversation with a senior partner at the law firm where I was, an associate. And I said to him, you know, if you only knew what your young employees were whispering about over lunch and he got so curious, I could tell, you know, so I thought, well, I'll write an article about that. And I started interviewing people and I never stopped, so that's really how I got going. My first book was Managing Generation X. That was based on my first batch of interviews, and over the last 27 years, we have interviewed more than a half a million people from more than 400 organizations and everything we do is based on these ongoing in depth interviews.   Steve Rush: And intergenerational leadership is something that is close to my heart and my clients too, it is becoming more prolific. We've now got kind of four, and in certain cases we've got five generations that are all working at the same time. And that's probably the first time that's happened, including of course the generation X and Y millennials, etc. Right?   Bruce Tulgan: Yeah. I mean, when I started out, I was young and so I was interviewing young people. One of the longitudinal studies we've done for 27 years now is about the great generational shift in the workplace and in the workforce overall, and so, you know, Gen X now are no longer young, millennials are no longer young. I mean the young people in the workplace now or post millennials, so we have tried to keep our finger on the pulse of the new young workforce for a long time now. I wrote a book called Not Everyone Gets A Trophy about the millennials. I wrote a book called Bridging The Soft Skills Gap, How To Teach The Missing Basics To Today's Young Talent about the late stage millennials and post-millennials. And every January we release a white paper called the great generational shift in the workforce and just trying to share with our clients what we're seeing in terms of generational change in the workplace.   Steve Rush: It is really fascinating and that's a core part of what Rainmaking do now, but perhaps give us a bit more broader insight as to what Rainmaker Thinking do?   Bruce Tulgan: So we have three longitudinal studies going now. The first one is the great generational shift. The second one is about leadership communication in the workplace. How people communicate up, down, sideways and diagonal, and what works and what doesn't, what gets in the way. And what we find in that ongoing study is we're always looking at why does communication in the workplace so often default to unstructured communication and when you have unstructured communication, often you lack substance. And what happens is problems hide below the radar, and so many of the things that go wrong in the workplace, we're able to tie back to unstructured communication. And so one of the things we do is try to help our clients put more structure and substance into their communication at every level, and then the third, longitudinal study we've got going is called winning the talent wars.   And it's about trends in staffing, strategy, training, performance management, and retention, succession planning, knowledge transfer and again, what we try to do is whether the labour market, is favouring employers or employees. We are trying to track long-term trends in the labour market, and what we have been tracking now for more than two decades is a shift from the old-fashioned long-term hierarchical career path to what we call a more of a short term, renewable transactional career path. And so those are the three main studies that all of our work is based on. The reason I am able to write so many books is because, you know, we're always doing research. So every once, in a while, I just press print Steve, you know?   Steve Rush: Yeah, got you. One thing that's really fascinated me about the time that we've spoke is that you have got this real insatiable appetite for writing and knowledge. Where does that bug come from?   Bruce Tulgan: I often think of Dorothy Parker, the great American writer. She famously said I hate writing, but I love having written.   Steve Rush: Yeah, I know that feeling.   Bruce Tulgan: And I think maybe, I love having written. So, you know, I'm always doing this research. I don't want it to go to waste. I type really fast, so I'm not sure. I think my insatiable desire to write, I don't know if I would describe it that way, but you have me examining my own self here in. This count as great interview because here you've got me really thinking.   Steve Rush: I guess, from what you have described, it is more about the writing as a by-product of your appetite to want to share knowledge and insights that you have captured. That would be a fairer summary   Bruce Tulgan: Yeah, I am student first, and foremost. I think probably what I am best at is being a student and what I am at heart is a student. I see myself every time I go into an organization. I want to learn about the organization and the people. I want to learn what is going right, what is going wrong, where there opportunities, where there are puzzles, where there are opportunities to help. And you know, if you're always asking questions and taking notes eventually you get common denominators. When I see a problem return over and over and over again, then what happens is I start looking for solutions and if I can find a solution then I got a book.   Steve Rush: Awesome. It sounds great. It is a great approach to capturing knowledge information, and then sharing it elsewhere. And in the latest book, Being Indispensable at Work. The principles about the book is around winning influence, beat over commitment and get the right things done. So what was it that set you on that path?   Bruce Tulgan: Well, what we see over and over again is of course, everybody at work wants to be, I mean, look, some people don't want to be that indispensable, go to person. Some people want to hide. If you want to hide, you are not my kind of person. You are not going to be interested in my books. You know, my books are not filled with shortcuts and easy solutions. Most of my books, the punchline is work harder, work smarter, work faster, work better. You know, most of our punchlines are take a walk every day and eat your vegetables. But assuming that you want to work effectively, that you want to be one of those indispensable go to people, then the thing that usually gets in the way. If you want to be a go to person, people go to you and if they keep going to you, you get overwhelmed and if you are over committed then pretty soon you are juggling. If you are over committed, pretty soon, you have to start saying no, if you're over committed, you're dropping the ball. You have delays, mistakes. You do damage to relationships. The puzzle I was really trying to solve in this book is. How do you become one of those indispensable go to people without succumbing to over commitments syndrome?   Steve Rush: And it is a bit of a by-product of being great at what you do. Isn't it? People will always come to the people they can trust. And in the book you talk about this over commitment syndrome. So if I am a leader and I have got over commitment syndrome, or my team have, how can I recognize it in me, and others? How would it manifest itself?   Bruce Tulgan: Well, look, you know. If you want to be indispensable, you have to play a longer game. And the big mistake that people make is thinking, well, if I'm great at what I do, then I'm indispensable. Well, okay, you got to be great at what you do, but we've all known technical experts, nobody wants to work with. Right? And they said, well, if I work harder than everyone else, I'll be indispensable. Well sure, but we have all seen people who work their heart out, but don't really get things done or they don't get the right things done or they don't get things done right.   Steve Rush: Right.   Bruce Tulgan: Right and they said, well, okay, it is all about attitude. I got to have a great attitude. Well, we have all seen people who have a great attitude who end up over promising and they really want to be helpful, so their way of manifesting a good attitude is they say yes to everyone and everything. Well, if you say yes to everyone and everything, you are not making good decisions; you are going to get over committed, and it means you are likely to, not really be able to serve anyone ultimately optimally. So, you know, you have to play the long game, but the long game is played one moment at a time. So look, here's what happens. Some people they want to be indispensable, so here is what they do. They say, yes, yes, yes, yes, yes. Until they are over committed, and then they feel like they have no choice, but to say no. So then, they start saying, no, no, no, no, no. Until they get a break or until they get some of their time back, and then they say, yes, yes, yes, yes, yes, Again. But they're saying yes, because they want to please in the moment and they're saying no, because they're overwhelmed and they have to say no, but people who are go to people who were indispensable, who stand the test of time, they take each request as it comes and they try to make a good decision. They know when to say no and how to say yes.   Steve Rush: So I guess one of the coping strategies for this is, and you call this out as a chapter in your book. It is when to say no and how to say yes. How would I know when the right time is to say no and how should I then say, yes?   Bruce Tulgan: Well, you got to make a decision. So if what you're doing is saying, yes, because you want to please, that's not the right reason. Right? You want to please, so yes is where all the action is. Yes is how you prove yourself. Yes is how you build relationships. Yes is how you add value. Don't waste your yeses, right? Yes is also a commitment. If you say yes, then you better deliver and that means you need a plan of action. It means you need time to execute and so you want to say, yes, when you can deliver. You want to say yes, when it is a good idea and what we have learned is that, you know people who say you have to learn how to say no. It sounds great in theory, but you can't sugar-coat your no such that anyone wants to hear it. You know, it is still no.   Steve Rush: Yeah, it is true.   Bruce Tulgan: You know, so the key to know no, in the long term, it is having a reputation for being right. It is having a reputation for being aligned with leadership. It is having a reputation for being professional and business-like. It is having a reputation for how you conduct yourself. You are all about serving others, but you make really good decisions because you know, if you're going to serve others you got to make good decisions. Cause you can't do everything for everyone. So you have to do the right things for the right reasons, so when Steve said, no, I stop and think, gee, if Steve said, no, maybe this was not the right ask. If Steve says, no, maybe no is the right answer. If Steve says, no, I better listen to what comes next. That is the long game; you want to have a reputation. You want to be known for making good decisions for being responsible, for being service oriented. You are not saying no, because you don't want to help. You are not saying no, because you are overwhelmed. You are not saying no, because you are feeling like you are drowning in work. You are not saying no, because you don't like me. You are saying no for a good business reason, so that is the long game. In the short term, the trick is you've got to be aligned with your chain of command. So know where your boss is coming from. Know what your boss would say. What are the values, the priorities, the ground rules, the marching orders, so you have your good vertical anchor, and then when somebody makes a request? Listen, tune in. The best way to put yourself in a position to make a good decision is spend more time on the ask; now that is true if you are making an ask. Make sure that you shape a really good ask, but so much of what people have to say to you at work is asking. Stop and tune in, pay attention to the request.   What you really want to do is, is ask the asker the right questions. Exactly what do you need? How do you need it? When do you need it? How can I help you, help me help you? And the more you pay attention to the ask. The more you are going to see is this a big ask or a small ask. Is it a small ask, hiding as a big ask or a big ask, hiding as a small ask. You got to tune in and then if you can't do it, the worst thing in the world you can do is say yes. When really, you are not going to be able to deliver or if you say yes, when you really are not allowed to deliver, or you say yes, when, hey, this is really not a good idea. So a good, no is a huge favour and every good no is there to make room for a better, yes.   Steve Rush: I love that principle of tuning in, because in my experience as a coach and as a consultant, as well as leading businesses, understanding the request is so, so important to getting a yes, and actually I suspect, but the more time you spend tuning in, the more likely you're going to say yes to the right things that you'd be able to deliver effectively. Right?   Bruce Tulgan: Absolutely, that is what it is all about.   Steve Rush: Is there a room for a maybe in here?   Bruce Tulgan: Yeah, I mean, that is right. When you don't know the answer, the best thing you can do is engage with the ask, get to know that request better. Sometimes when somebody asks you for something and they make a request, you are the wrong person. Because they don't really understand what you do or maybe they're asked because they don't really understand what you do. Maybe there asked needs work. It needs to be fine-tuned, so sometimes you want to help somebody fine-tuned there ask, go back. Maybe sometimes the answer is not yet. Sometimes the answer is I could do that for you, but I will have three hours a week from Tuesday, right. Sometimes the answer is, oh, you know, I am the wrong guy. This is a job for Steve.   Steve Rush: Got it, yeah. It makes loads of sense. There is one thing I love in the book; Bruce that you talk about is the go-to-ism. What is a go-to-ism?   Bruce Tulgan: Yeah, go-to-ism. I wanted to call it the book go-to-ism, but the publishers were like; nobody will know what that is. It is the way of the go to person. It is thinking like a go to person. You think like a go to person. Look, being Indispensables in the eye of the beholder. The question is to whom are you indispensable? If you are a go to person that means people want to go to you and you want them to keep going to you. That means that you are somebody who is trusted and relied upon to deliver consistent. When other people have a need, they go to you. First, it is being a go to person but it is also finding go to people and realizing that when you go to someone else, it is not all about your needs. When you have a request or a need, you should still go with a service mind-set. I want to go to the right person because I want to give that person an opportunity to serve, to add value. I want to go, what can I do? I can be a great customer. I can help you help me. If I can't find someone, maybe I can build someone up. So it's an upward spiral. It is realizing that the way you build influence; see some people they want to use influence, right? So it is all about getting what they need out of other people. Well, if you are somebody who wants to use influence, then every time you try to use influence, you are probably going to lose influence. Because if you are always trying to get what you need out of other people, other people don't root for you, they root against you.   Steve Rush: Sure.   Bruce Tulgan: Other people see you as a taker, right. So you can either be an influence user or an influence builder. If you want to build influence? The way you build influences is by adding value, and by the way, this is not totally selfish. You don't have to be a saint, right. If you want to be valuable, add value. If you are ambitious, the number one thing you can do is be valuable. And if you want to be valuable, that means you got to be adding value every step of the way, that means in every interaction. So gotoism is thinking like a go to person. It is having a service mind-set. It is realizing that lead from wherever you are. That doesn't mean be a steamroller and I get things done, whether I'm in charge or not. It means wherever you are, you got to assess the chain of command, the lines of authority. You got to align yourself and then communicate with structure and substance up, down, sideways and diagonal and make good decisions because your time and energy is what you have to give. So every time you say yes, you're making a commitment, don't waste your yeses and then work smart. That doesn't mean, you know, you only work in your area of passion. It doesn't mean, you know, you're so smart nobody ever sees you learning. It doesn't mean you only do the things you're good at. It means everything you do; you take the time to get good at it, and then, you know, yes, you can have a long to do list, but you get things done. The longer you're to do list, the less you can afford to juggle, you can only focus on one thing at a time. So no matter how long you're to do list is you got to focus on one thing.   Steve Rush: Sometimes it is even better to have a to don't list almost, so that you prioritize, right?   Bruce Tulgan: Exactly, I mean, what I always say to people is, you know, show me you're to do list. No, I want to see your do list. What are you going to do right now?   Steve Rush: Yeah, got it. In your experience, Bruce, when it comes to being indispensable, is there one thing that you could maybe anchor into that is the biggest disabler of somebody being indispensable? What would be the one thing that will hold somebody back the most?   Bruce Tulgan: Well, the biggest mistake that people make is trying so hard to be a go to person that they over promise. If you are, don't be the over promiser, don't be the over promiser. Be somebody who, if you make a promise, I can take it to the bank.   Steve Rush: It becomes an overplayed strengthen then, doesn't it?   Bruce Tulgan: I mean, look, you want to be known for delivering. And so you've got to say yes, if all you have up your sleeve or no's, then nobody's going to go to you. You don't have a lot to show if all you have up your sleeve or no's. When you say no, I want to no it's good for a good reason and when you say yes, I want to know you're going to deliver.   Steve Rush: Sure, now this part of the show is where we turn the leadership lens on you. So not only are you a prolific writer and the CEO of Rainmaker Thinking, you are also leader in your own, right and therefore this is where I get a chance to hack into your leadership mind. And the first thing I'd like to do, Bruce, is for you to share with our listeners, what would be your top three leadership hacks?   Bruce Tulgan: Well, if you're a leader of other people, if you're charged with responsibility and authority in relation to someone else's livelihood and career, that's a profound responsibility. So step one, own your power and don't practice false empowerment. False empowerment is a sink or swim, reinvent the wheel figured out. False empowerment is when you say, oh, dude, whoever you think it should be done and then I let myself off the hook. Real empowerment is about setting people up for success, making it clear to people what's up to them and what's not, and providing real guidance, direction, support, and coaching, so that's number one.   Number two, don't practice, false fairness, false fairness is treating everybody exactly the same. There is nothing less fair than treating high performers and low performers the same. So, you should do more for people when they go the extra mile. Give everyone the chance to succeed, give everyone the chance to earn but everybody is a special case, so you got to treat everybody like a special case. And number three, I don't think you don't have time to lead. You don't have time not to lead. If you think, you don't have time for regular structured dialogue; here is what is going to happen? You're going to spend all your leadership time touching base, interrupting, looking at email, being in meetings while problems hide below the radar. If you don't drill down and have substantive structured dialogue with your people, you're going to miss problems hiding below the radar, and then they're going to blow up and you're going to spend way too much of your leadership time solving problems that have gotten out of control. That should, have been solved easily.   Steve Rush: Bruce, they are great hacks and the last one in particular resonates with me because I observed on in many occasions, particularly as leaders grow through the hierarchy of seniority and organizations, they actually spend less time in that structured conversation. Do you observe that? What is your experience of that in what you do with, with Rainmaker Thinking?   Bruce Tulgan: Yeah, I mean, well, for one thing, people move into positions of supervisory responsibility because they are very good at something. It is often not because they are good at leading and you know, then we put them in charge of people and often we teach them how to do a little extra paperwork. Nobody ever does the systematic work of teaching them how to do the people work. And then as they move up the chain of command, they get worried about working their lateral relationships and it's very important. Of course, collaboration is key, especially at an executive level but the best leaders. They know, no matter how high up the chain of command you go, nobody needs a weak leader and the people who report to you. Look every single day, the first person you got to manage every day is yourself. The second person, you got to manage every day is your boss, and then third, anyone who reports to you. You've got to provide regular structured guidance, direction, support, and coaching. And yeah, I mean, you got to be vigilant about that, and organizations that are committed to a leadership culture no matter how high up the chain of command you go, you still have that regular structured dialogue with your direct report.   Steve Rush: I have a quote, which I use quite often with my clients, which is, “Structure + Discipline =  Freedom.”And the first look I get is, “you serious?” = That I'm going to be confined because I'm structure, and I have to be more rigorous and I get more freedom, and of course you do, because it creates the space for you, to do you what's important, right?   Bruce Tulgan: Yeah, that is absolutely, right. I mean, look you know if you are at work and somebody is paying you, there is a lot of stuff that is just not up to you. Decisions are being made. There are rules, there are policies, there are priorities and the biggest favour you can do for somebody is first clarifying for them, all the stuff that is not up to them because then they have guard rails and good news. Like once you know, all the stuff, that's not up to you, there's still a lot of stuff left over that is up to you.   Steve Rush: Yeah, definitely so. Now we are going to move to a part of show, which we affectionately call Hack to Attack. So this is a time in either your life or your work where something hasn't worked out and actually as a result of that adversity or the challenge that comes with that, you've now learned from it. And you use it as a positive in your life or your work, what would be your Hack to Attack?   Bruce Tulgan: I can say writ' large I can say, that I have made more mistakes than I can count. What I have learned is that, you know, it is an old cliché, but you know, if you learn from a mistake, it is still a win. And another way I like to think about it is every experience is a building block, right? What did you learn from that? What are the relationships you built, even if the tangible result you created was not what you hoped or you missed specs, or, you know, it was doesn't even work. What are the pieces of that tangible result? So that kind of, I always say, if you have 1% of success on something, you better get to work failing because you got to fail 99 times until you're going to succeed. So you better get busy failing, right? Fail early and often and fast, you got to fail 99 times to get to your success. So look, you know, the reality is that anyone who has a lot of success to show is somebody who takes a lot of opportunities and you just have to look at, what are you taking out of every experience?   Steve Rush: Definitely, I couldn't agree more and the last chance we get to spin through your mind and hack into your mind, Bruce is a little bit of self-discovery for you. So we're going to do a bit of time travel. You get to bump into Bruce at 21. What is going to be your advice to him at that time?   Bruce Tulgan: You know; I would tell myself, work harder. Don't let yourself off the hook so often. Now it is easy for me to say that now, because I am 53. And so as much as I believe, I've done a lot of hard work over the years, every day I've taken off, I think, well, gee, if I had worked harder that day, then now I'd have more time to myself. You know, I always tell young people the harder you work when you are young, the more options you are going to have when you are older.   Steve Rush: Yeah, that is so true though. Isn't it? It is just so true. However, at 21 you think the world is going to be a long way away and 53 is a long way away, but it soon comes around, doesn't it?   Bruce Tulgan: It sure does and here we are.   Steve Rush: Yeah right, absolutely. Folks are going to be listening to this and thinking. I want to get a piece of the action. How can I find out more about what Bruce and the team are doing? Where can we direct them?   Brue Tulgan: Well, you can always find us at rainmakerthinking.com and we've got a lot of stuff going on there and most of it's free, and of course I'm on Twitter @BruceTulgan and I'm on LinkedIn and you can always get the book. Wherever books are sold, Amazon, Barnes & Noble, wherever books are sold.   Steve Rush: Awesome and we make sure that we put some links to the show notes so that as folk have finished listening, they can head over and click on those links and go straight to find out more about what you do. So, Bruce, from my perspective, I've just had a bunch of fun chatting with you and really listening to the passion and energy that comes with what you do with Rainmaker Thinking. I want to wish you absolutely every success with being indispensable at work. I am pretty sure that, you know, it's going to really enable people to start to be really thoughtful about how they set themselves up for success, so from my perspective, Bruce just wanted to say thanks ever so much for being on the show.   Bruce Tulgan: It is my pleasure. Thank you so much for making it so much fun and making it so easy   Steve Rush: That is awesome. Cheers, Bruce.   Bruce Tulgan: Hey, thanks so much.   Closing   Steve Rush: I genuinely want to say heartfelt thanks for taking time out of your day to listen in too. We do this in the service of helping others, and spreading the word of leadership. Without you listening in, there would be no show. So please subscribe now if you have not done so already. Share this podcast with your communities, network, and help us develop a community and a tribe of leadership hackers.   Finally, if you would like me to work with your senior team, your leadership community, keynote an event, or you would like to sponsor an episode. Please connect with us, by our social media. And you can do that by following and liking our pages on Twitter and Facebook our handler their @leadershiphacker. Instagram you can find us there @the_leadership_hacker and at YouTube, we are just Leadership Hacker, so that is me signing off. I am Steve Rush and I have been the leadership hacker  

Bruce Tulgan is a thought leader, an author, and the CEO of Rainmaker Thinking. His latest book “The art of being indispensable at work” speaks to the importance of being a leader in any position that you hold. His first book “It's okay to be the boss” offers what seems like much-needed permission to manage and lead people to their highest potential. Bruce is also an enormous advocate of consistent planned conversations to keep your team on track and hitting their goals! https://rainmakerthinking.com/ https://twitter.com/BruceTulgan?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor Say hi to Chris and John on social: Instagram https://www.instagram.com/124.go/ https://www.instagram.com/chrissulimayhair/ https://www.instagram.com/noindoorvoice/ Facebook https://www.facebook.com/124GO/ If you're a hairdresser, salon owner, salon manager or hair beauty professional, please subscribe and give us a Wicked Good Review!! Follow us on Instagram. https://www.instagram.com/124.go/ / Music information: Never Wanna Grow up, by the incredible Katrina Stone. https://artlist.io/song/6748/never-wa… Thank you for stopping by! Chris and John

Bruce Tulgan is a Best-Selling Author, an Adviser to Business Leaders all over the world, and a sought-after Keynote Speaker. Since 1995, he has worked with tens of thousands of Leaders and Managers in hundreds of organizations, ranging from Aetna to Walmart and from the US Army to the YMCA. Bruce lectures at the Yale Graduate School of Management, as well as other academic institutions. His books include the updated and expanded edition of, Not Everyone Gets a Trophy, and the bestselling, It's Okay to Be the Boss. He is the Founder and Chairman of RainmakerThinking, Inc., the Management Research, Consulting and Training Firm he founded in 1993.  Bruce Tulgan is the Author of the new book, The Art Of Being Indispensable At Work (Harvard Business Review Press, July 21, 2020).  All of his work is based on 27 years of intensive workplace interviews and has been featured in thousands of news stories around the world. You can follow Bruce on Twitter @BruceTulgan Website: rainmakerthinking.com Social Media: https://www.linkedin.com/in/brucetulganrmt/ https://www.facebook.com/bruce.tulganRMT/

Bruce Tulgan is a Best-Selling Author, an Adviser to Business Leaders all over the world, and a sought-after Keynote Speaker. Since 1995, he has worked with tens of thousands of Leaders and Managers in hundreds of organizations, ranging from Aetna to Walmart and from the US Army to the YMCA. Bruce lectures at the Yale Graduate School of Management, as well as other academic institutions. His books include the updated and expanded edition of, Not Everyone Gets a Trophy, and the bestselling, It's Okay to Be the Boss. He is the Founder and Chairman of RainmakerThinking, Inc., the Management Research, Consulting and Training Firm he founded in 1993.  Bruce Tulgan is the Author of the new book, The Art Of Being Indispensable At Work (Harvard Business Review Press, July 21, 2020).  All of his work is based on 27 years of intensive workplace interviews and has been featured in thousands of news stories around the world. You can follow Bruce on Twitter @BruceTulgan Website: rainmakerthinking.com Social Media: https://www.linkedin.com/in/brucetulganrmt/ https://www.facebook.com/bruce.tulganRMT/

Bruce Tulgan is a Best-Selling Author, an Adviser to Business Leaders all over the world, and a sought-after Keynote Speaker. Since 1995, he has worked with tens of thousands of Leaders and Managers in hundreds of organizations, ranging from Aetna to Walmart and from the US Army to the YMCA. Bruce lectures at the Yale Graduate School of Management, as well as other academic institutions. His books include the updated and expanded edition of, Not Everyone Gets a Trophy, and the bestselling, It's Okay to Be the Boss. He is the Founder and Chairman of RainmakerThinking, Inc., the Management Research, Consulting and Training Firm he founded in 1993.  Bruce Tulgan is the Author of the new book, The Art Of Being Indispensable At Work (Harvard Business Review Press, July 21, 2020).  All of his work is based on 27 years of intensive workplace interviews and has been featured in thousands of news stories around the world. You can follow Bruce on Twitter @BruceTulgan Website: rainmakerthinking.com Social Media: https://www.linkedin.com/in/brucetulganrmt/ https://www.facebook.com/bruce.tulganRMT/

Bruce Tulgan discusses how to build real influence and become the go-to person in your workplace. — YOU'LL LEARN — 1) The mindset that makes you indispensable 2) Why you shouldn't stick to your speciality 3) How to stop juggling and start finishing tasks Subscribe or visit AwesomeAtYourJob.com/ep582 for clickable versions of the links below. — ABOUT BRUCE — Bruce Tulgan is the best-selling author of It's Okay to Be the Boss and the CEO of RainmakerThinking, the management research, consulting and training firm he founded in 1993. All of his work is based on 27 years of intensive workplace interviews and has been featured in thousands of news stories around the world. Bruce's newest book, The Art of Being Indispensable at Work, is available July 21 from Harvard Business Review Press. You can follow Bruce on Twitter @BruceTulgan or visit his website at rainmakerthinking.com. • Bruce's book: The Art of Being Indispensable at Work: Win Influence, Beat Overcommitment, and Get the Right Things Done • Bruce's website: RainMakerThinking.com • Bruce's LinkedIn: Bruce Tulgan • Bruce's Twitter: @BruceTulgan — RESOURCES MENTIONED IN THE SHOW — • Previous episode: 275: How to Manage Your Manager with Mary Abbajay • Previous episode: 302: Curing the Under-Management Epidemic with Bruce Tulgan — THANK YOU SPONSORS! — • Build your team's learning library–the fast and fun way–with Rise.com/awesomeSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

The Millennials are now full force in the workforce. As Generation X begins to move into the Board Rooms and Baby Boomers begin to find new interests, the Millennials are emerging in management positions. They are setting new rules, bringing new ideas and bringing change to the way we do business. With an estimated 80 million Millennials in the USA and large percentages around the world, they are making up a large portion of the workforce. They are a major economic contributor and they are shaping the future of business leadership. The values and expectations of Millennials differ from the traditional workplace values that Generation X and Baby Boomers grew up with. Very often these differences between generations cause challenges, but they also bring opportunities. This episode looks at how we can better integrate Millennials into the workforce. We give practical advice not only for companies and managers, but also with some practical advice for Millennials.

The Millennials are now full force in the workforce. As Generation X begins to move into the Board Rooms and Baby Boomers begin to find new interests, the Millennials are emerging in management positions. They are setting new rules, bringing new ideas and bringing change to the way we do business. With an estimated 80 million Millennials in the USA and large percentages around the world, they are making up a large portion of the workforce. They are a major economic contributor and they are shaping the future of business leadership. The values and expectations of Millennials differ from the traditional workplace values that Generation X and Baby Boomers grew up with. Very often these differences between generations cause challenges, but they also bring opportunities. This episode looks at how we can better integrate Millennials into the workforce. We give practical advice not only for companies and managers, but also with some practical advice for Millennials.

Mike Saunders and his team help people become Amazon Best-Selling authors without having to write a word. As a Best Seller Campaign Specialist, his team helps authors who want to leverage their Best Selling Author status to build Authority Positioning and become recognized as an Expert in their field because they realize that this Credibility opens more doors to closing more business Bruce Tulgan founder of RainmakerThinking, Inc., a research, training, and consulting firm in New Haven, Connecticut. He is internationally recognized as one of the foremost experts on leadership and performance management in the workplace. Bruce is the author or co-author of 20 books, including his best-selling It's Okay to Be the Boss. His most recent book is Bridging the Soft Skills Gap: How to Teach the Missing Basics to Today's Young Talent Ron Woessner CEO of COPsync. COPsync develops patrol officer and hi-target building safety and security software.  Officers communicate and share information about things such as crimes in progress across jurisdictions and in real-time.  People in buildings under attack connect live with the closest officers in patrol cars.  This is technology that really does save lives For more information go to MoneyForLunch.com. Connect with Bert Martinez on Facebook. Connect with Bert Martinez on Twitter. Need help with your business? Contact Bert Martinez. Have Bert Martinez speak at your event!

Francis Jackson attorney who specializes in disability law for those seeking veterans disability benefits and social security disability benefits. A founding partner of Jackson & MacNichol. He was honored by the National Academy of Best Selling Authors with a "Quilly" award for his contribution to the Amazon best selling book "Protect and Defend" Nick Papadopoulos has delivered performance consulting and transformational leadership programs that gives today's most innovative executives the tools and insights to creating a high-performance culture that produces results never imagined before. Nick is a partner at ThinkHuman, been a keynote speaker nationally on the topic of sales, business and transformational change within organizations. Nina Segura created BusinessCoachingonDemand.com and SuperVirtualTeams.com. She is a certified Professional Co-Active Coaching Certification and Certified Six Sigma Black belt and Project Manager Bruce Tulgan founder of RainmakerThinking, Inc., a research, training, and consulting firm in New Haven, Connecticut. He is internationally recognized as one of the foremost experts on leadership and performance management in the workplace.He is a best selling author. For more information go to MoneyForLunch.com. Connect with Bert Martinez on Facebook. Connect with Bert Martinez on Twitter. Need help with your business? Contact Bert Martinez. Have Bert Martinez speak at your event!

Adele Revella CEO and founder of Buyer Persona Institute Joe Tye CEO and Head Coach of Values Coach Inc.  He is a leading authority on strategies to foster a culture of ownership in organizations and a frequent speaker on values-based life and leadership skills and cultural transformation.  He is the author of more than a dozen books on personal success and organizational effectiveness, including All Hands on Deck: 8 Essential Lessons for Building a Culture of Ownership Bruce Tulgan internationall recognized as the leading expert on young people in the workplace and one of the leading experts on leadership and management. Bruce is a best-selling author, an adviser to business leaders all over the world, and a sought-after keynote speaker and management trainer. Bruce's most recent book, The 27 Challenges Managers Face: Step-by-Step Solutions to (Nearly) All of Your Management Challenges was published in September, 2014. His forthcoming publication, Bridging the Soft Skills Gap: How to Teach the Missing Basics to Today's Young Talent is due for release September 15, 2015