POPULARITY
Inside the EpisodeInnovative Beginnings: Dive into the origins of Coastal Cloud and the vision that propelled Sara Hale to redefine service delivery in the public sector.Purpose-Driven Technology: Explore how Coastal Cloud's work with government agencies is creating a seismic shift in how public services are administered and delivered.A Blueprint for Change: Learn about the unique challenges and triumphs of implementing cloud technology in the public sector, with real-world examples from Sara's pioneering work.Empathy in Action: Hear how Coastal Cloud's commitment to community and inclusivity is bringing stay-at-home parents back into the workforce and reshaping the culture of work.Tech That Transforms: Gain insights into the future of public sector efficiency and accountability through Sara's lens, focusing on disaster management and resource allocation.Lasting Impact: Understand the broader implications of cloud technology for public trust and engagement and how data-driven solutions can lead to more informed decision-making and impactful community programs.Inspiration for Aspiring Leaders: Sara shares invaluable advice for women in technology and leadership, offering lessons from her own journey balancing entrepreneurship with family life.About Sara HaleSara Hale is the President and Co-Founder of Coastal Cloud, an award-winning IT consulting firm headquartered in Palm Coast, Florida.Prior to leading the only woman-owned and led Salesforce.com Platinum Consulting Company in the world, Sara was a leader in Accenture's Technology Practice. After finding great success in the ‘Fortune 100' consulting field, Sara set out to build a new type of IT consulting company focused on providing customers and employees a life in which business success and the pursuit of happiness are in harmony. The “Live at the beach. Work in the cloud.” motto uses modern cloud technology to achieve this. Sara's innovative leadership strategy has become a model for others who wish to create a highly-skilled, diverse, and satisfied workforce.Coastal Cloud has been recognized in Florida as a “Best Company to Work For” by Florida Trend magazine and one of the “50 Fastest Growing Companies” in Northeast Florida. She has been named a “Top Tech Leader” by Jacksonville Business Journal and was awarded “Largest Woman-Owned Technology Company” in Northeast Florida.Sara holds a Bachelor's degree in Computer Science from Duke University and lives in Palm Coast with her husband and three children.Sara's Customer Obsessed Picks:Wind from the Carolinas by Robert WilderTurning the Tide by Peter Abrahams and Sidney D. KirkpatrickThe Fountainhead by Ayn Rand
Inside the Episode:[00:00:00]: Introduction to Customer Obsessed[00:00:27]: Eric's new role at Coastal Cloud[00:04:08]: Introduction to Grant Riewe, CTO of Vibrant Emotional Health[00:06:22]: Evolution and purpose of the 988 crisis lifeline[00:10:08]: The role of technology in offering critical support[00:12:46]: The mission-critical nature of the contact center[00:17:31]: Partnership with Salesforce for crisis centers[00:20:01]: Meeting the unmet need for mental health care[00:28:26]: Coastal Cloud's involvement with Vibrant Emotional Health and the 988 crisis center network[00:29:38]: The importance of community and connection and social media's role and limitations[00:32:53]: Grant's favorite books: "Dune," "The Hobbit," and "The Iliad"[00:37:01]: The value of bringing art and creativity into technology companies and projects[00:38:17]: The importance of empathy and knowledgeable content in crisis intervention[00:41:55]: The power of technology and people in crisis situations
What is the secret to a successful Sales Force implementation? Find out on this episode where Tom Kindred, host of Small Biz Florida, sits down with Chandler Jenkins, Senior Consultant for Coastal Cloud. Chandler shares his background and pathway to working at Coastal Cloud & shares his passion for helping Economic Development Agencies with their CRM system Sales Force. Chandler gives us an overview of the tools you can utilize within Sales Force, What his experience has been working almost exclusively with public sector clients, and provides us with an idea of what it's like to simplify reports and data using Sales Force. – Learn more about Coastal Cloud: https://www.linkedin.com/company/coastal-cloud/ – Connect w/ Chandler: https://www.linkedin.com/in/chandler-jenkins-mba-a5652623/ For more segments like these, subscribe to Small Biz Florida and Follow the official Small Biz Florida Instagram! This and the following segments were recorded at this year's annual Florida Economic Development Council Conference hosted at the Hilton St. Petersburg Bayfront in St Petersburg, Florida and cohosted by Dr. Herbert Ricardo Professor at the School of Business at Indian River State College. – Connect w/ Dr. Herbert Ricardo: https://www.linkedin.com/in/herbert-ricardo-ph-d-91b1ba225/ – To learn more about the FEDC Conference, visit their website here – To visit the Hilton St. Petersburg Bayfront in St. Petersburg, Florida, visit their website here
Want to know how to be a successful channel partner? Brendan Sullivan from Coastal Cloud shares the not-so-secret secret to growth. The post Your Guide to Growth & Success as a Channel Partner with Brendan Sullivan from Coastal Cloud appeared first on Rattle and Pedal.
Want to know how to be a successful channel partner? Brendan Sullivan from Coastal Cloud shares the not-so-secret secret to growth. The post Your Guide to Growth & Success as a Channel Partner with Brendan Sullivan from Coastal Cloud appeared first on Rattle and Pedal.
"Live at the beach and work in the cloud." -Coastal Cloud On this episode of Small Biz Florida Tom interviews Erin Gillespie. She serves as the director of Public Sector Strategies at Coastal Cloud. Erin joined Coastal Cloud in 2021 to grow the technology company's public sector solutions. Previously, Erin spent more than a decade in state government, leading the state of Florida's disaster recovery and economic development efforts, along with leadership positions in several other state agencies. She has more than two decades of experience in crisis communications, disaster recovery, public relations and government affairs. Coastal Cloud is the only platinum Salesforce consulting partner headquartered in Florida. They partner with clients to plan and execute a migration to next-generation systems that focus on client's mission, not on systems issues. They have become experts at program management, project execution, business analysis, data modeling, data migration, user training and the skills necessary for a successful migration to next-generation technologies. Coastal Cloud like many of the businesses we work with are a small business and they are headquartered in Palm Coast, FL.
What does it take to build a great business? Tim and Sara Hale, co-founders and managing partners of Coastal Cloud, believe it's breaking away from the norm. From recruiting consultants with incredibly diverse and nontraditional backgrounds to building a workplace focused on providing a better work-life balance, Tim and Sara share the ways they've strategically shifted away from “business as normal” to produce something better for employees, partners, and customers.
As Salesforce and Pardot work closely together, it is so valuable to get the perspective and help of your Salesforce Administrator when working with Pardot. What are the best ways to collaborate with your Salesforce Admin and how can Pardot users in turn help them? A 3x Salesforce Certified Ohana Member, Trailhead Ranger, Salesforce Trailblazer Mentor, Consultant, Marketing Solutions at Coastal Cloud, Dani Reeve, delves into the Pardot and Salesforce relationship. Takeaways Dani Reeve’s favorite Pardot Life Hack: Using automation rules as a second string spam filter. Collaborate with your Salesforce Admin as another resource to better streamline marketing and sales processes. They can advise on automations that can be configured, reducing operational costs. Pardot users can help Salesforce Admins by asking questions, having consistent communication, and sharing their overall goals. Articulate the objective that needs to be accomplished and then listen to what the Admin advises. Salesforce Admins, be aware of the default objects that sync with Pardot, Leads, Contacts, Accounts, Opportunities, and Campaigns. Configurations with other objects, for example, Cases, would require a Custom Object in Pardot. Career Advice: Perseverance, Passion, Patience, and Practice. Useful Links LinkedIn: https://www.linkedin.com/in/dani-reeve/ Twitter: https://twitter.com/SalesforceDani Trailhead Profile: https://trailblazer.me/id/dreeve Coastal Cloud: https://coastalcloud.us Shout Outs 19:39 Ayrielle Berryman 55:58 Ashley Anger Social #PardotUsers #SalesforceAdmin #TrailblazerTalk #Salesforce #Pardot #SalesforceCertified #PardotLifeHackers #SalesforceOhana Ways to Tune In iTunes - https://podcasts.apple.com/us/podcast/pardot-life-hacks/id1476702195 Spotify - https://podcasters.spotify.com/podcast/3gTNQj4WnIPN0awdA8Qpan Stitcher - https://www.stitcher.com/podcast/cheshire-impact/pardot-life-hacks?refid=stpr iHeart Radio - https://www.iheart.com/podcast/269-pardot-life-hacks-48758528/ Google Play - https://playmusic.app.goo.gl/?ibi=com.google.PlayMusic&isi=691797987&ius=googleplaymusic&apn=com.google.android.music&link=https://play.google.com/music/m/Izjdvuefegnmrmlradp2l7rnqvm?t%3DPardot_Life_Hacks%26pcampaignid%3DMKT-na-all-co-pr-mu-pod-16 YouTube - https://youtu.be/QLdKmEbrKRA
Have you been forced to re-imagine the way you work since the pandemic hit? You’re not alone. Kyle Tuominen of Coastal Cloud joins us on this bonus episode to dig into how organizations can adjust to the rapid workplace changes and challenges of 2020. His experience helping companies through digital transformations has made one thing clear: digital agility is the key to success. Listen now to learn more.
Join us today as we speak with Joanne King from Coastal Cloud about patient-centered leadership.
In this episode, Allison Pickens (Chief Customer Officer, Gainsight) sits down with Jamey Jeff, Managing Director of Customer Success at Coastal Cloud to discuss why creating a career development program may be the single most important ingredient to attracting and retaining the best customer success teams.
In this week's episode of Taking Notes with NextGen, Managing Partner Dan Mindus speaks with Venture Partners Angela Han and Jamey Jeff in a conversation surrounding Customer Success. Both Angela and Jamey have deep customer success experience. Angela held customer success roles in a number of different technology companies prior to her most recent position as the Vice President of Customer Success and Professional Services with SendGrid. Jamey has led customer success at two different startups and is now Managing Director - Customer Success with Coastal Cloud, a consulting firm that helps their clients build world class customer success organizations.
Our 2nd ever guest joins the podcast, Amy Oplinger, to discuss Impostor Syndrome & life after Dreamforce! Helpful links: Salesforce User Groups - https://success.salesforce.com/usergroups Coastal Cloud - http://coastalcloud.us/#sales-force-implementation @saleforceamy http://paleoleap.com/ https://www.amazon.com/Infuser-Water-Bottle-Ounce-Ingredients/dp/B0093F9LW6 Wikipedia: Impostor syndrome (also known as impostor phenomenon or fraud syndrome) is a term coined in 1978 by clinical psychologists Dr. Pauline R. Clance and Suzanne A. Imes referring to high-achieving individuals marked by an inability to internalize their accomplishments and a persistent fear of being exposed as a "fraud".Despite external evidence of their competence, those exhibiting the syndrome remain convinced that they are frauds and do not deserve the success they have achieved. Proof of success is dismissed as luck, timing, or as a result of deceiving others into thinking they are more intelligent and competent than they believe themselves to be. Some studies suggest that impostor syndrome is particularly common among high-achieving women.
Howard Holley Presents Against All Odds: How Successful People Overcome Adversity
Sara Hale is managing partner of Coastal Cloud which delivers superior client service through a unique delivery model that combines leading edge cloud (SaaS) solutions with a team of US-based, highly skilled, certified and cost effective professionals. In this episode, she speaks about how defining and measuring one's success is always changing; going from being very competitive to happy the baby slept through the night. Listen as she shares her perspective of success.