Podcast appearances and mentions of jim thomsen

The Crew indulges in "Small Town Sins" with the brilliant Ken Jaworowski, a former New York Times critic turned author. In this episode, we delve into the story behind the story of "Small Town Sins," which Publisher's Weekly hails as a "satisfying thriller with finely drawn, highly sympathetic characters." Join us on an exploration of Locksburg, Pennsylvania, a seemingly quiet town where secrets run deep. Meet its fascinating residents, including Andy Devon, a recovering addict determined to unearth a sinister secret; Callie, a compassionate nurse embarking on an unexpected adventure; and Nathan Stultz, the town's resident good guy whose newfound fortune unleashes both freedom and chaos. We unravel Ken Jaworowski's masterful storytelling, where the veneer of small-town life conceals a world of suspense, secrets, and intricate characters. "Small Town Sins" delivers twists, turns, and a captivating look into the human condition. Special co-host Jim Thomsen loved it, we loved it, and you'll love this book too. 

Fun conversation on episode 217 of the Outdoor Biz Podcast with long time JanSport president and master of fun every day Paul Delorey Facebook Twitter Instagram   The Outdoor Biz Podcast   Please give us a rating and review HERE   Show Notes   Let's start off with how you got introduced to the outdoors. Growing up in a big family, my mom and dad had eight kids and it was an unusually small house. So being outside was a big deal and family vacations were camping. If you wanted your own room, you had to get a small tent. So as a kid my dad got me a pup tent. When we'd go, I'd find a spot off by myself and pitch my tent and have my own space.   What kind of activities did you do?   You know, kid camp stuff, fishing, and making pancakes on the Coleman stove. That kind of thing, just exploring state parks. Growing up in Wisconsin, there were some beautiful state parks that there to this day.   How did you connect with Skip Yowell and JanSport?   In 1977, I had gone back to school to finish a master's degree. When I went back one of the things open at the time was the bookstore. They were looking for a bookstore manager. So I took the job and one of the benefits was free tuition. So in 1977, I'm going to a college bookstore trade show in New York City. And I was really familiar with the JanSport brand from my local outdoor store. I saw they were on the list of vendors. So one of the first places I went to was the JanSport booth. I told them who I was and they said, well, we'll have somebody with you in a minute. And this guy comes out and he's wearing a fringed buckskin jacket with a Bolo tie and pressed white shirt, jeans, and cowboy boots. He's got long hair and a foo man choo mustache. He kind of stood out you know? And it was Skip Yowell. I was immediately impressed and, I looked at Skip and I really had a feeling this is one of the reasons this brand is so cool. So we started talking and they were basically there just to take a look at the market and see if they wanted to start selling in it yet. At the time there were other brands selling backpacks in the college bookstore market. I told Skip, I said, man, I'll give you an order right now. And he said, well, we're just not sure we're gonna sell in this market yet. So, you know, a few months went by and I called him up and I said, Hey Skip, I don't know if you remember me. I met you in New York. He said, yeah, yeah. I said, you know, I'm still interested. And he said, well, we just don't have the capacity right now. He said, so we're going to have to pass. So one thing led to another, I stayed at the university for about two or three years. And in 1979, I met this guy who was running a company up in Wisconsin that sold tee shirts and sweatshirts to the colleges. We had kind of struck up a relationship and he asked me if I'd come up and go to work for him to start a division to sell colleges. You know, I was ready for a change. So I went to work for this company called Downers. Kim Vander Heiden and Dan Spalding owned it. In any case, I got up there and got started. I told the guys that owned the business, I said, you know, we really should be selling day packs in addition to T-shirts and sweatshirts. So we ended up going over to China or someplace in the orient and trying to source packs and basically looked at JanSport day pack designs and tried to copy them. In 1982 JanSport was owned by Sitka corporation, which owned K2 skis and a bunch of other outdoor businesses. And they had gone through a real bad ski season. They were short on cash. So their bankers told them they need to raise some money, so they put JanSport up for sale. And at the time the guys that own Downers were starting to realize Downers was a very difficult trade name to try to peddle. So JanSport had come up for sale, they decided to buy it. And one of the first assignments I had with that, they sent me out on a diligence team to Seattle to study the business and see what was going on. The first office I walked into was Skips. And I looked at him, I said, Hey man. I said, do you remember me? And he scratches head sitting here. And he says you look familiar. He says, but I'm really not sure. I said I tried to buy backpacks from you in 1977 in New York City, you wouldn't sell me. And I said, buddy, it looks like I'm going to get all I want now Skip and I hit it off and just became forever friends. And you know, all through the years we had a lot of adventures all over the world and a lot of fun too. This was 1982. So at the end of 1986, the guys that bought JanSport had gone through two corporate takeovers. In 1984, JanSport was bought by a corporation called Bluebell. Then in 1986, Bluebell was bought by VF Corporation. So the guys that originally owned the company stayed around a little while but eventually decided they didn't want to be there anymore and they made me president.   How many years did you end up staying with JanSport?   A little over 22 years and then they had me consult for them for a couple of years as you know. So the thing for me, especially at that time, Rick was the guy that had preceded me was really just a business genius. He had a great mind for numbers and math was never my strong suit. So, you know, I'm sitting in his office the first day after he left and I thought, how am I going to do this? And you know, we all use what we have in the toolbox. My toolbox included, I just want to have fun. So you know, I just figured if I could make the environment enjoyable and everybody has fun, you know, good things would happen. And they did, they really did.   JanSport went through some really significant growth. Those were some pretty heady times. Was the biggest challenge trying to make enough packs?   Well, yeah, I mean, absolutely. You know, we expanded our sewing capacity domestically for many years and built several plants in Washington. But then as you know, the competitors started to go offshore to Mexico or China. We had to follow suit as well, just to keep up cost-wise. But it was an exciting time trying to keep up with warehouse facilities and making sure we had enough space. The JanSport business went from the like under 20 million to, by the time I left was over 300 million in total. I was working at A16 at the time with Tim McGuire and was a huge JanSport fan. All the packs I carried were JanSport packs. When you did the Everest program I had all the T-shirts and stuff, It was great. When you mentioned A16, I met Timmy in 1984 on the JanSport dealer climb. It was the first time I tried anything like that. So, you know, you're a little unsure of yourself. You've trained and you think you're ready to go. So Skip told me, come on, let's go. We got me all the gear that I would need to get up and get down. And so the first day you go from Paradise up to Camp Muir and it's a long slog. You know you get, get up there and get settled. So I get up to Camp Muir and I look around and there are two young guys from A16, and they've both carried a full case of Rainier to Camp Muir. I'm sitting there, I'm saying, man, it'd be great to have a beer. So Skip walks by and a kid says, you know, Mr. Yowell, would you like a beer and Skips says sure. So he takes it, grabs a Caribiner, and snaps off the top and drinks it. And I'm standing there and I'd say, Hey, you know, you guys, uh, would you mind sharing another beer? The kid says, well, no, we, uh, we really don't have enough for ourselves. No, we're not gonna. We're not gonna do that. So many years later, uh, we had recruited Tim McGuire to come work at JanSport. And so I'm sitting in my office and, uh, he doesn't remember this, well, he does now. I'm looking at him and I said, Hey man, I said, I know you. In 1984 up at Camp Muir, you were from A16 and you wouldn't give me a beer. Well, I had a picture of that climb up on my wall and so I pointed to him, I said, there you are. And I sit there. There I am in the back row and I'm really looking like I could have used that beer.   Your mission now is to convert the outdoor industry to totally sustainable fabrics and coatings through your Polycore venture, how'd that come about?   Another old JanSport connection from the time I was there. I got a call a couple of years ago from a guy named Arthur Chen who had done a lot of work for us back in the day. And in addition to doing sourcing and manufacturing, Arthur was also a material scientist. His expertise is he studied the solidification process of polymers for over 40 years. So he had patented a process to coat fabrics that are water-based as opposed to solvents. And the first thing he talked about was the fact that it would make the fabrics up to 500% more abrasion-resistant. So, immediately you think about it in your world and JanSport. You know, we sold millions of bags that little kids would drag on sidewalks and rub holes in them. You think about warranty service, but the bigger issue with it was it was a water-based PU as opposed to solvent-based. And I like to explain it in the sense that, when you used to paint and you opened a can of paint and it was solvent-based, those fumes filled the house and you know, would make you sick and that type of thing. But it changed and it all became latex or water-based. So you didn't have the fumes escaping into the environment. So you guys go to the trade shows, you have a booth there. Okay. I didn't know about this until, uh, I was looking up your, your bio. That's great. Yeah, we were at the last three outdoor retailers and it was a good start and things were really rolling along. Then the virus hit and it changed a lot of people's plans.   So have any of the brands adopted your products?   They're starting to. We've come up with a couple of other products through those conversations. You know you sit down with people and they say, well could you do this? And one of the things was some people want to just to reinforce certain areas. So we came up with this process of turning the PU into a film that can be heat sealed onto fabrics, into different stress spots. We call that spot welding if you saw it on the website.   I love your fun everyday philosophy, where did that come from?   When I was a kid, my mother used to ask me if I wanted to grow up and be a big man and go to work every day like my daddy. And, uh, I'd always tell her, “Mom, I don't want to, I want to just be a little boy and just play”. But the thing there, especially all of those years at JanSport was, I mean it was a real company and it made a lot of business, made a lot of profit. But one of the things for us as a group, we had a lot of fun. If you think back to some of those parties, the ‘Shake n Bake'. I think back to some of those times, Rick, and I don't know if you remember the one we had in Salt Lake at the Delta Center? It was a thing where they always say, it never rains in Salt Lake at that time, in the summer. And so we got up there and we'd had a lineup of like three or four bands and the opening act was John McCune, The Nitty Gritty Dirt Band. So they had played their sets and then The Fabulous Thunderbirds were due to come up on stage and the skies just opened up. And if you recall next to the Delta center was a parking garage and people started rolling barrels of beer into the parking garage. I went and asked Jimmy Vaughn, I said, Hey, you know, we found some power over there, would you consider coming over and playing? And he says, no. He says, we're not doing that, but John McCune was standing there and he says, hell, he says, we'll play. So he came over with his band and played for probably an hour, hour and a half. I don't know how many people we had in that parking garage. We used to have them at a place called the Little Waldorf Saloon there in Reno. And the owner's name was Louis Chatel. And one of the things that I always liked to do with those deals was become a bartender and just stand behind the bar and serve people. Get to know people. And so a lot of the times it was somebody you didn't know and they'd be standing there at the bar and they'd order something and tell you to hurry up or whatever. And somebody would say, Hey, you know who that is? No, it's the bartender. They'd say, no, it's the President of JanSport. And embarrass them a little bit.   Tim McGuire wanted me to ask you about your high school football career. Did you play high school football?   I did. As a matter of fact. I went to a pretty small high school, I think it was about 175 kids in total. During my freshman year, I was five foot one and 86 pounds. You know, it was a tradition in my family that you play. I was definitely the runt of the litter. My next oldest brother was six feet. My coach would say, you know, you're not big but you're slow. So that first year the smallest cleats I could find were seven and a half. And I think I wore about five and a half or six. So I stuffed paper in the toes and you lace them up real tight. And I can tell you there were several times that year that I got knocked right out of my shoes, hold the tackling dummy. At the end of my freshman year, I'm sitting on the bench, which was my normal spot at the end. And the coach, you know, turns to me. We're winning like 48 to nothing. Uh, the coach, he says Delorey, get in there and he says, I want you to be mean. I want you to growl at somebody. So it ended up I got in there, I start growling and we lost, 48 to 70. The next play went right over the top of me and all I remember was the bottom of cleats. My older brother told me, he said, you know, if you're going to do this, you're going to have to get bigger and stronger. So that summer I ate, ran, lifted weights. And I grew to the height I am now, which is short at five, six, but I put on almost 50 pounds of weight, now 135 going back my sophomore year, I was still slow, but I thought I was a world-beater and my best friend was about six, five and he was almost 300 pounds and he was the right tackle. So I was the right guard. Anything I couldn't handle, we used to call him gentle Ben, he would just lean on my guy, knock him down, and tell him to stay down.   You're also involved with the Skip Yowell Future Leadership Academy. What is your role there?   The big thing with that is, you know, just making sure that Skip's memory stays alive. And so at the start of every class the past couple of years at the leadership Academy, they asked me to come in and give a talk to people about Skip. And you know, he was my friend, but he was also probably one of the most unique people I think I've ever known in my life. I mean, Skip had a mind like a rusted trap. Once he knew your name, he never forgot it. Then if he, if he did for a second, he had a lyric or used to say Hey Slugger or something like that, then all of a sudden memory would kick in. He'd get up and just give presentations to people and I sat there and I think, how can he just be so calm and cool about this as he's doing it? And a wide variety of groups, right? I mean it's like how does he know what to say to these people? You know, he just did it off the cuff. I watched him do it in groups of two or three as we'd go around doing clinics and in shops. I saw him do it in settings where he'd be in front of thousands of people, you know, so pretty amazing guy. We stayed friends right up until the end. The year or so before he died, we were out in St Peter with him and had a party at the saloon, invited everybody in the town, all nine of them. And I think seven of the nine showed up. The other two were mad at somebody else in the town and so they didn't come. But you know, just had a, a good time just hanging out together. But we did that with him and Winnie, you know, all over the world.   I have another wildcard question that came in from somebody else who wanted to know if you really got rousted by security in a five-star hotel in Paris because they thought you were a homeless guy sleeping in the lobby.   Who asked that? Do you sense that person's initials would be Jim Thomsen? Jim and I also had a number of great adventures all over the world. And, you know, some of them included late-night pub crawling around certain cities and, you would not get much sleep. So I can remember falling asleep in a chair. You know, they came and told me that, uh, no sir, you cannot do this. You must go to your room. And I was just waiting for Jim to come down to get ready to leave for a flight, I think. So they, they rousted me. But the deprivation of sleep was well-deserved by hanging with Jim Thomsen.   What outdoor activities do you participate in these days?   You know, we're there paddling on the Lake and down here. I like to think of the little area that we live in, As I tell people, it's like a geriatric JanSport. A lot of my neighbors remind me a lot of those people. And so we started playing a form of tennis that we call funiss. Funniss is full contact tennis. And the object of the game is to hit, the opponent on the opposite side of the net, as hard as you can, physically with the ball, rocket shots each other. We play five days a week, and usually, at the end of the season, which would be around now, we have an annual banquet where we hand out awards. There are usually six or eight guys that play through the course of the winter, but there are usually 20 or 30 people that show up to the banquet to see the awards and, watch us do an exhibition match after we drink beer and eat pizza. Some of the awards we always have most injured, you know, there's one of the guys for the past few years was on Coumadin, so if he got hit, he would bleed. So, you have most home runs for who hits them out of the court, you know, you have a most improved player, those kinds of things.   Do you have any suggestions or advice for folks wanting to get in the outdoor biz or the adventure biz?   Well, the thing I would tell you, and you know this Rick, from being in the industry, it's, probably one of the greatest places that you can go to work because the fabric of the people involved in the outdoor industry is everybody's cool. And you know, usually, everybody will help everybody else out. And, those are the things that, for me when I started it just impressed me, you know, and it's an impression that has never gone away. I mean, there's that core of those people that I worked with that I'm still friends with. I've been retired now 19 years basically, you know, other than these consulting jobs, and there's a whole group of them that, you know, will be friends for life. It'll be five years now that Skip passed, and they had me come out and do a eulogy type tribute, you know, for him. And I had not been back to the show in those 14 years. But you know, you start walking around and it's like, Oh my God, Paul and I say, yeah, I'm what's left of him. You know, you, you just walk around and all of a sudden like no time has passed, right. Because you're seeing all these people that you hung out with and those events and had a lot of fun. And it's the same thing, you know, doing this Polycore thing. There was a little pause there for a couple of years and then, you know, you come back, you're walking the show or you're in a booth, people say, Oh my God, it's Paul Delorey.   What's your favorite outdoor gear purchase under a hundred dollars?   I have two, both of them surprisingly enough given my history, have to do with drinking. One is my LifeStraw. You know, you think about when you're outdoors and you need something to drink, more than anything, you need good water. So that is a great tool. That, and then the other is just a good Yeti mug. Which, you know, in the morning you can have a cup of coffee or tea and then at night you can have a martini in it and the ice doesn't melt for days.   If you could have a huge banner at the entrance to or what would it say?   Well, I would tell you, Rick, it would be a picture of the planet and it would say over the top, “We Gotta Fix This”. And for so many years a lot of people ignore the signs. I've told a lot of people that I think there's truly a connection between, you know, what's going on with things like this virus and a change in the climate. I mean, you watch species are starting to migrate differently and you know, germs are morphing. It's like, guys, we gotta do something about this. And we all have a part a, so, you know, the sooner the better and the more the better. So yeah, we got, we gotta make some changes. I think one of the things, especially these last couple of years going back to OR, that I find encouraging, I see all these new young companies, they get it. And you know, are consumer-focused and are gonna deliver on that promise. Making a product that's more sustainable, doing it right. Start to finish. Those are the companies that, if we make it as a world are going to be the ones that are gonna lead the way.   As we wrap up here, is there anything else you'd like to say to our listeners?   Get outside and enjoy it. And support companies that reflect your, your personality, and your causes. And right now, support your local businesses. Cause there's a lot of 'em that are struggling. We have a couple of them here, there's a favorite breakfast spot called Mrs. Mac's and a couple of the guys in the neighborhood and me, we have a little band. So we go down there every Wednesday morning and play for an hour in the parking lot for breakfast and get the waitresses and the people coming by for pickups singing and you know, just try to make sure they're still going after this is all over.   If people want to find you, what's the best way to reach out?   I've got a website which is fun-every-day-dot-org. funeveryday.org It's got all my information on it. And you can also reach me at Paul D at poly core dot net. pauld@polycore.net

He began his outdoor career in the '60s working for Dick Kelty, he started a couple of outdoor businesses with his brother, was an executive with VF for quite a few years, has taken numerous adventures near and far with his wife Katie and is now helping small businesses navigate these challenging times. Jim Thomsen discusses the current business environment and offers advice and strategies for taking action.   Facebook Twitter Instagram   The Outdoor Biz Podcast   Please give us a rating and review HERE Show notes "the most critical thing that you should be doing right now is conserving cash and make sure you save that cash." You're helping a lot of small business owners sort through the SBA programs, how did you get involved with the SBA? The Small Business Development Center has locations all over the country funded by the SBA. What they offer is in normal times is really excellent business consulting. They'll help you do business plans and cash flow statements and they have experts in all the offices to help you. If you wanted to work out a social media program or marketing plan, finances, they have people who specialize in that. Not just SBA loans but all kinds of different financing. And the work that the small business development centers do is totally free to businesses.   I had known about it but never really worked with it. It's a super great group of people and every business should sign up with them because you don't have to listen to anybody. You could ask them anything. They have all kinds of resources and it's 100% free.   The group in central California also includes the Eastern Sierra. Since the main offices are in Bakersfield, Inyo and Mono county are not a convenient place for them to come over. But Once a year they do a big economic conference here explaining different offerings that they have. At this last one, they asked me to be a speaker there because they wanted a section on crowdfunding. I had just done the Kickstarter program for Wilderness Experience, and since I had done it all myself, I learned all the little parts of it. So I was one of the speakers and I got to know the director and a few other people. He kept saying, you know, you would be perfect, you gotta help us over here in Eastern Sierra because we have plenty of small businesses that could use some help. I said, well you know, it sounds perfect.   I helped one store for about an hour or two and was thinking I'm never going to be a very good consultant just because I'm not going to be around. Once we got back from Patagonia, all of a sudden we're stuck. You know, inside our condo with nothing going on and every small business in town is having a problem. So they called and said would you start helping on these? A lot of people are stuck at home with nothing to do right now. And, and I'm busier than I've ever been. How are you helping, what are you doing with small business owners? Most of it over this last month has been trying to get the different SBA loans because those are ones that have been pushed. There's a lot of money behind them. The loans are actually really good for businesses but it's still government loans. So it's not easy. It's not something that you could just apply for. So I'm helping the different businesses first understand the different loans and why one may be better for them than another, the good points of them, the bad points of them, and then how to apply and how to get all their information together and get the loan. That's been what I've really spent most of my time doing. How many different types of loans are available, three or four right? There's actually more, but there are two main ones and it's the ones you probably, nobody would've ever known before. Now they're in the news a lot. One is called the economic injury disaster loan. It's actually part of the SBA disaster program, which normally is used after an earthquake or a hurricane and they come in and help rebuild. They use that same program for this, except the record number of loans previously was I think for Katrina. They had 11,000 applicants over a three day period. This one they had 3 million in four days. So when people say, Oh, it's impossible to deal with them, you can't thru. They probably were unprepared for that.   The other one is the payroll protection plan. And that's to try to keep businesses paying their employees. From a government point of view, it's goal is to keep people from getting laid off and collecting unemployment. From the business perspective that allows them, if they've got good employees, to keep those people. Keep paying them, if they offer health insurance keep that going. If they get the money and actually keep people employed and paid, the loan is 100% forgiven. And some businesses, like one of the ones I've worked with, at one of his locations he was trying to do some remodeling inside and it was always a problem cause they were open. Now he has two of his employees working, doing work inside rebuilding one of their buildings. There are two people in there, they can make it safe and no problem. He's actually getting value out of the employees while paying them. I've got a couple of other ones that have young employees that are here in Mammoth because they want to ski and play. They are really good at computer things and setting up web sites and things. So they're getting a lot of work from these guys, helping them finally get a good website, which they'd never had before. What should small business owners be doing now besides trying to get loans? To me, the most critical thing that you should be doing right now is conserving cash and make sure you save that cash. That means calling everybody you owe money to every payment you have and trying to get them to either, defer the payments or forgive some or to give you longer terms or something. I know it's really hard and I've had retail stores where I've had trouble paying bills. It's hard calling people, but you just have to do it. At least at this time, nobody's going to ask you what really happened cause they know what happened, right?   The second most important thing tied in with that is to do a true cash flow statement. Something that I always tell everybody in business that you have to do. Because that's the critical thing. Keep your cash flow statement updated as things change. So you know what position you're in and now it's more critical than ever. It is really hard to guess what your revenue is going to be this month or next month. But you should be able to get to the point where you have an idea of what money you're going to have going out. The first time you do a cash flow statement, it's not going to be accurate, but you should be updating that every few days just if nothing else. It makes you think about your business.   Things We Talked About Small Business Development Center Economic Injury Disaster Loan (currently it is closed as of 4/26, but should reopen sometime, hopefully soon) Payroll Protection Plan Loans Eastern Sierra businesses to sign up with the Small Business Development Center Jim LinkedIn: James Thomsen LinkedIn Profile Jim Email:  jamesthomsen@outlook.com   Subscribe on Apple Podcasts HERE  or to our email list HERE and get every episode delivered right to your inbox.

ABOUT JIM THOMSEN Jim Thomsen has been a manuscript editor since 2010. He has provided developmental editing, line editing, copy editing and proofreading services to more than three hundred author clients since 2010. Before, he spent more than twenty years as a reporter and copy editor at newspapers all over the West Coast. He is based in his childhood hometown of Bainbridge Island, Washington, and can usually be found wielding his red pen in the island's coffee shops, pubs and cafés. When not editing, Jim can be found writing and reading hardboiled crime fiction, and taking “Noir Where You Are” photographs for his Instagram page. ABOUT JIM'S EDITING SERVICES AND WRITING Jim provides the following editing services: LINE EDITING - It's my focus and my specialty. A good line editor knows the difference between active and passive prose and can turn dull prose into something more engaging. DEVELOPMENTAL EDITING - I help authors shape the flow and structure of their stories, to maximize the commercial potential of their manuscripts, in accordance with the teachings of some of top story-craft gurus in the industry, via lengthy editorial memos and extensive notes in the manuscript document. COPY EDITING - I come into the picture after your work has received a developmental or story edit, or has been read by critique partners or beta readers and revised upon their recommendations. PROOFREADING - I give copy-edited manuscripts a careful line reading for stray typos, misplaced punctuation, and formatting errors. "Jim Thomsen is among my most valued frontline readers. He gives it to me straight and pushes me to write the best book I can write." -Jonathan Evison, New York Times bestselling author of literary fiction www.jimthomsencreative.com

Episode 100 - The Jim "#$%*ng" Thomsen Interview. This man is funny, nomadic and WOKE. We discuss things like his noir writings, Bainbridge Bowl(ing) and what he is up to now JimThomsenCreative.com

Authors on the Air host Pam Stack welcomes book reviewers from around the country for a panel discussion of what makes a great book --- and what draws their attention to a book. Panelists include Oline Cogdill, Kay Hutcherson, Dru Ann Love, David Nemeth, Kristopher Zgorski and Jim Thomsen. Writers and readers - get your questions ready for these experts. We'll be discussing character POV, subjective & objective reviews, who do authors compare their writing to and is it realisitc, self-publishing vs traditional, book covers, what are the speed bumps for reviewers, how do you choose what you read, do blurbs matter and how important are reader reviews?

This week's guests do not represent identical organizations.  They do, however, share a passion for the customer experience -- and the role people play in the process. Jim Iyoob of ETech, our first guest, reveals how to meet the heightened expectations of today's customers.  What do they really want? How can an organization pair the right people with the right technology to meet those demands -- and deliver a customer experience that matters? Thomsen, a finalist at the CCW Excellence Awards, discusses his efforts to cultivate a customer-centric culture.  We may be in the digital age, but Sign-Zone remains focused on the personal touch. Thomsen reveals how his organization trains, coaches and incentivizes agents to prioritize connections.  

Katie and Jim Thomsen are our guests on this episode of My Travel Tales. Listen in to find out how a 40-foot Hallberg-Rassy sailboat named Tenaya changed Jim and Katie's plan to return to the U.S. from Belgium in 2005, how hard it was to adapt to leaving the boat in 2016, what their favorite culinary memory is, five things they always travel with, and how they learned to communicate no matter where they were in the world. My Travel Tales is a HITravelTales.com production.

Bainbridge native son and bestselling author Jonathan Evison will be launching his newest book, Lawn Boy, on Monday, April 2 from 6:30-9 at BARN. In this podcast Jonathan's long-time friend and editor, Jim Thomsen, talks with him at length about their experiences growing up on Bainbridge, touching on racism, wealth disparity, favorite dive bars and more as they explore what it takes to create a best-selling novel. Whether you're an old-time Bainbridge Islander, a new resident, or just fascinated by the process of writing, you're sure to enjoy this entertaining and irreverent look at the pros and cons of island life. … and to sign up to attend Jonathan’s launch party, be sure to visit the BARN website at BainbridgeBARN.org. Credits: BCB guest host: Jim Thomsen; audio tech : Chris Walker; audio editor and social media publisher, Diane Walker.

Bainbridge native son and bestselling author Jonathan Evison will be launching his newest book, Lawn Boy, on Monday, April 2 from 6:30-9 at BARN. In this podcast Jonathan's long-time friend and editor, Jim Thomsen, talks with him at length about their experiences growing up on Bainbridge, touching on racism, wealth disparity, favorite dive bars and more as they explore what it takes to create a best-selling novel. Whether you're an old-time Bainbridge Islander, a new resident, or just fascinated by the process of writing, you're sure to enjoy this entertaining and irreverent look at the pros and cons of island life. … and to sign up to attend Jonathan's launch party, be sure to visit the BARN website at BainbridgeBARN.org. Credits: BCB guest host: Jim Thomsen; audio tech : Chris Walker; audio editor and social media publisher, Diane Walker.

This episode is with Jim Thomsen. Jim and his brother Greg are two of the pioneers of the outdoor industry. We talk about how he and Greg wound up owning The Mountain Shop, one of the first outdoor retail stores in So CA, how Wilderness Experience began and Jim's experience with JanSport.   Facebook Twitter Instagram Website Give us a rating and review HERE

Born and raised in Los Angeles, Jim Thomsen attended UCLA - studying mathematics and philosophy. His interest in mountaineering led him to start an outdoor company in 1972: Wilderness Experience. The company grew rapidly and completed a public stock offering in 1980. After owning two mountaineering retail stores and being a partner in a sales representation organization, in 1994 Jim took a corporate job with JanSport, part of the VF Corporation. In 2000 Jim and his wife Katie moved to Belgium to head up an international division of VF that included JanSport, Eastpak and Kipling. Jim retired in 2005, and he and Katie purchased a sailboat in the Netherlands. For the next 10 years they sailed the Mediterranean, the Atlantic, the Caribbean, thru the Panama Canal and across the Pacific to Tahiti, Tonga, New Zealand, Vanuatu, Australia, Papua New Guinea, and Thailand. During this time they sailed 50,000 miles and visited 50 countries. Their favorite country was Vanuatu and especially the island of Tanna. After a month long visit in 2011 they returned the following year for another month. It was during these visits that they got to know the chief and some of the members of the John Frum Movement. Currently their sailboat, Tenaya, is in Venice, Italy and they are spending the winter in Mammoth Lakes, California. Hour 1: Jim’s background; John Frum deity; the end of cannibalism; Tanna volcano - flying rocks; possible colonization of South America and Easter Island; clothing; technological limitations; authenticity of rituals performed by natives; diet and agriculture; Hawaii versus Vanuatu Melanesian peoples Hour 2: John Frum Messianic Millenarianism; cargo cult purpose; is John Frum a cargo cult?; Summary of Jim Thomsen’s book “ Searching for John Frum: Quest for the True Story of the John Frum Movement: Is it really a Cargo Cult?”; kava drinking; relationship between the genders in Tanna / Vanuatu; Kastom; magic; British / French / American / Western colonization; Tanna Port Resolution Bay lagoon; happiness levels of Oceanic peoples; racial categories; sand drawing; scuba diving shipwreck; magical elements of Melanesian culture; control of weather; medicine men / shamans; ritual dance; altars; magic stone; economy; Tanna movie