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This week we're talking about facial recognition in the UK. Our research shows that members of parliament (MPs) don't know as much as they should about facial recognition use in the UK. So, what is going on? And what do MPs need to be aware of? Links: Write to your MP: https://pvcy.org/endofprivacypod Our previous research about how much MPs know about facial recognition: https://privacyinternational.org/long-read/5155/uk-mps-asleep-wheel-facial-recognition-technology-spells-end-privacy-public Read more about the responses we got from MPs: https://privacyinternational.org/advocacy/5476/uk-mps-ignore-concerned-constituents-questions-about-facial-recognition-technology Liberty's case: https://www.libertyhumanrights.org.uk/issue/liberty-wins-ground-breaking-victory-against-facial-recognition-tech/More about Liberty's South Wales case: https://www.theguardian.com/technology/2020/aug/11/south-wales-police-lose-landmark-facial-recognition-case Our work on UK retailers' use of FRT https://www.privacyinternational.org/advocacy/5351/joint-letter-uk-retailers-regarding-potenital-use-facial-recognition-technology-frt
Are you looking for sage creative advice from a master writer? Look no further. In this episode of The Craft, Carter and Colby discuss a number of quotes on the creative process from Annie Dillard. Their conversation, following Dillard, cuts across the Craft's four creative first principles: create, revise, share, and sustain. ----Chapters:0:00 Introduction 2:05 #1 Live a life7:13 #2 Cut ruthlessly 18:08 #3 Spend it now29:23 #4 Return to the concrete 36:38 #5 Write as if you were dying 38:22 #6 Embrace the idiosyncratic 42:18 Conclusion ----Links:“Write as if you were dying.” Read Annie Dillard's greatest writing adviceWhy an English Degree? (Dwelling)Annie Dillard's Books----Support The Craft:Subscribe to Dwelling (Weekly writing from Carter)Send feedback or ideas to heycraftpodcast@gmail.com----Cover art by Elizabeth Newell. Learn more about her work at elizabethnewell.work or on Instagram @elizabethisadesigner.
We continue our conversation with Wytamma Wirth about write-the and all things AI. It starts with discussing the usage of language models, specifically ChatGPT, in writing boilerplate code, and how it can assist in generating code snippets, unit tests, and even documentation strings. The participants also explore the potential of incorporating it into code editors to make coding more efficient and less error-prone. The conversation then shifts to discuss the generation of research papers, specifically software announcements, by leveraging code documentation. The participants believe ChatGPT could be useful in generating introductions and backgrounds for such publications. They also touch upon the utility of language models in translating documentation into different human languages to assist non-native English speakers. The discussion returns to code documentation, focusing on the tool "write the docs" which auto-generates well-structured and searchable documentation websites. The participants appreciate the tool's ease of use and the potential it has in maintaining proper documentation for projects. The conversation ends with an acknowledgment of the importance of human oversight in automating tasks using language models. Links: Write-the software: https://github.com/Wytamma/write-the Wytamma Wirth: https://www.wytamma.com/
In this episode, we dive deep into the world of automated code documentation and conversion using ChatGPT through the write-the software developed by Dr Wytamma Wirth from The University of Melbourne. Our guest, an experienced software engineer, takes us on a journey through the challenges and nuances of writing code documentation and the role AI can play in easing this process. We explore the intersection of ChatGPT's capabilities with Write the Docs, a documentation system widely used by developers. From highlighting ChatGPT's ability to understand and generate code snippets, to demonstrating real-time code conversion across multiple programming languages, this episode is a treasure trove for developers looking to enhance their workflow. Whether you're a seasoned developer or just getting started, tune in to discover how the synergy of AI and coding can elevate your documentation game to the next level! Links: Write-the software: https://github.com/Wytamma/write-the Wytamma Wirth: https://www.wytamma.com/
In this episode, we're talking with Laurel Thomas, an award-winning novelist and the founder of Write Your Heart Out. Laurel began her Write Your Heart Out journey in the midst of COVID. She's now helping emerging writers and today, she shares what she's discovered about overcoming insecurity herself but also what she's learned as she helps new writers on their journeys.Links:Write with Laurel - https://www.writewithlaurel.comLiz Wilcox's Email Marketing Membership at https://writing.fyi/lizGet your FREE Move the Needle goal-setting for authors ebook at https://www.writingmomentum.comWrite with us! Join Chris, Gena, and Rene each Wednesday at noon Central and let's get our writing DONE! https://www.writingmoments.com
The Paid Search Podcast | A Weekly Podcast About Google Ads and Online Marketing
Please support our sponsors because they make the show possible!Get Opteo for free for two months - https://opteo.com/pspJason Rothman - https://rothmanppc.com/Chris Schaeffer - https://www.chrisschaeffer.com/Links:Write compelling, genuine ad copy - https://support.google.com/google-ads/answer/6167101About cross-campaign asset reporting for responsive search ads - https://support.google.com/google-ads/answer/9781208Show Notes:As we start off 2022, we both agree responsive search ads are the most important topic of the year, especially given the changes to expanded text ads coming in June. So over the next couple of episodes, we're doing a deep dive into responsive search ads starting by getting back to basics with ads copy, then digging into the technical side next week. (5:00) Introduction to the "Create effective Search ads Write compelling, genuine ad copy" Google Ad help article(8:44) Craft messaging that focuses on user needs and benefits - Nothing changes. Focus on the users.(16:06) Tip - use what worked in expanded text ads and move it into responsive ads(19:39) Tie your headline and description line's messaging to your keywords - Use keywords, but focus on the high-volume ones(24:41) Avoid generic sales language in your ads. Use more specific and relatable CTAs - Generic is a four-letter word(32:47) Check Ad strength for insights into how users may react to your ads - Ad strength is a guide, not a grade?(42:11) Review cross-campaign asset reporting - Does THIS ONE lead to ad rank/quality score implications?We need your help! Please help us grow the show:If you don't mind, please leave us a rating and review where you listen to podcasts and share the show with friends because it helps us grow the show and create more content. Send us your questions here - https://paidsearchpodcast.com/contact-us/Subscribe on YouTube - https://www.youtube.com/c/ThePaidSearchPodcastFirst 100 Episodes - https://paidsearchpodcast.com/archive/ Adventures by A Himitsu https://soundcloud.com/a-himitsuCreative Commons — Attribution 3.0 Unported— CC BY 3.0Free Download / Stream: http://bit.ly/2Pj0MtTMusic released by Argofox https://youtu.be/8BXNwnxaVQEMusic promoted by Audio Library https://youtu.be/MkNeIU
Our guest this week is Arnold Snyder. This is part 2 of our talk about his new book Radical Blackjack. We welcome your questions - send them to us at gamblingwithanedge@gmail.com, or you can find me at @RWM21 on Twitter or https://www.facebook.com/GamblingWithAnEdge. podcast Click to listen - Alt click to download Show Notes [00:00] Introduction of Arnold Snyder, blackjack player, theorist, and author [00:23] Explaining unusual blackjack plays to casino employees [08:19] A very strange comp offer [12:56] Keith and Marty Taft [21:03] More interviews, links, and articles about Keith via Kindle version of Radical Blackjack [22:26] John Ascuagas' Nugget [32:51] South Point Casino August Promotions - Free Logo gifts and $100 in free play, email promo for locals [34:09] BlackjackApprenticeship.com - card counting training site and community with lots of training tools, software, and a members' only forum [34:42] VideoPoker.com/gwae - Gold Membership offers correction on most games, free Pro Membership trial for GWAE listeners [35:52] Arnold gets a call from surveillance about marked cards [44:12] REKO count [46:46] Being an expert witness [57:57] Recommended - buying and tasting whiskey in Las Vegas, The Order by Daniel Silva, Oyster Bar at the Nugget in Reno, Big Sur Oyster Bar at South Point Sponsored Links: SouthPointCasino.com BlackjackApprenticeship.com VideoPoker.com/gwae Arnold Snyder's Links: Write-aholic.com/about-arnold-snyder Blackjack Forum articles http://www.blackjackforumonline.com/ Books Referenced: Radical Blackjack by Arnold Snyder https://amzn.to/3Cm9woE Read the Dealer by Steve Forte (out of print) Recommended: Nevadadistilling.com Totalwine.com/store-info/nevada-south-strip/1205 Leesliquorlv.com Doublehelixwine.com Emerilsrestaurants.com/delmonico-steakhouse Whiskyattic.com The Order by Daniel Silva https://amzn.to/3jsknEF Nuggetcasinoresort.com/dining/restaurants/oyster-bar Southpointcasino.com/dining/big-sur-oyster-bar Learn more about your ad choices. Visit podcastchoices.com/adchoices
Show notes:Links:Write for usMaybeJosh Pigford Flu dataFull transcript:Ben:And today we don't have Starr, because Starr is on vacation this week, fireside chat.Josh:I will be on vacation next week, and the week after.Ben:Nice.Josh:I don't know if you saw, I extended my vacation.Ben:I didn't see this.Josh:Yeah. So, surprise!Ben:Two weeks back to back. That's a record.Josh:Yeah. I decided I'm feeling it and I don't think a week is going to be enough. So just thought I'd go for it.Ben:Yeah, I get that. I get that. It's funny, I was looking... We started this vacation calendar, recently, since we are looking at transitioning away from Basecamp, where our vacation calendar was, we are now putting a vacation calendar in Google calendar, because we use G Suite for all of our stuff. And I set up this vacation calendar, and I noticed that Starr put one on there, and then Josh put on a vacation and then Kevin put on a vacation. And then, Ben Findley, just week after week after week, it's like everybody's taking a vacation. I was like, all right, so I put myself on vacation.Josh:Yeah, you got to put yourself in there. Yeah.Ben:I did. Yeah. I added myself yesterday, for the week after Ben Findley's vacation.Josh:I don't know if you went and... I went in and just put a bunch of vacations for the rest of the year for-Ben:I saw that.Josh:... myself. Yeah.Ben:That's awesome.Josh:I mean, they might change, but I figured, if I at least put them in there, that'll force me to think about it and decide. Because that's been an ongoing problem, I always wait too long and then, finally, take the vacation when I just desperately need it, and I want to avoid that cycle, like we're supposed to be. This is supposed to be sustainable.Ben:This is a calm company. It means, lots of vacations.Josh:Yeah. We should be calm if we're running a calm company.Ben:I like that idea of putting on these dates tentatively and just planning on it. I might try that.Josh:Yeah. You should just plan them out. Also, yeah, I put our traditionally long winter vacation on there too, which I think is currently the last two weeks of December and the first week of January, which we can always move that around or sometimes we do the Hack week or whatever.Ben:Yeah. I've come to cherish that tradition. I like having that-Josh:It's nice.Ben:Knowing that's going to be downtime. You know?Josh:Yeah.Ben:I mean-Josh:I like the first week of the year off is kind of... there's something about that, where you don't have to go back to work the day after New Year's or whatever. That feels really nice.Ben:I mean, in reality, we're still on call. So if something broke, were going to work, but, yeah, it is nice not having that expectation of showing up and doing actual productive stuff.Josh:Yeah. Yeah. It's the low bandwidth mode.Ben:Yeah. It's also this past winter when we did that, I used that to just experiment with some stuff, work-related stuff like Elasticsearch and whatever, so that's kind of fun. It's a tinkering... even if we don't do an official Hack Week, it's still a good time to do some tinkering and get some of those creative juices going.Josh:Read some books on computer science or something like that, get excited about it again.Ben:Well, going through the SOC 2 compliance thing, the type two for the first time audit, one of the things that I came across that was new was this continuing education tracking thing. So the auditor wants evidence that we're actually doing continuing education for our employees. We always do conferences and stuff, but 2020 was a bad year for conferences, and we've never really tracked continuing education. We just like, "Yeah, let's do this conference," or whatever, and it's kind of ad hoc. And now it's like, "Oh, we need to track this, it's a good idea to plan something." So yeah, digging out those old computer science books or taking a course or doing a conference. Got to do it.Josh:Which is, well, you got to do it, but it's also, to me, that's one of my favorite things to do. I really like learning, so even in my spare time, that's what I like to do.Ben:Same.Josh:So I realized even with, yeah, my perfect workweek is a couple of hours maximum a day of doing the day-to-day things that you have to do, and then spend the rest of the day reading or learning something or working on improving your skills.Ben:Yep. Yeah. I to-Josh:That's what makes me happy.Ben:I don't try to do that every day, I like the idea, but I try to do that on Fridays. Friday to me is like the decompression day, I'm cruising into the weekend now. And so I try to put aside all the normal stuff and just something kind of interesting. Before we got on this morning, I was playing with some Docker stuff, not that we use Docker, but maybe we will someday, and just fiddling with it. You know?Josh:Mm-hmm (affirmative).Ben:I think it's kind of fun.Josh:Yeah. Yeah. I like that.Ben:Until we get one of those customer requests that come in, I'm like, "Oh, I have to do some actual work now." And so, love our customers, but sometimes they can be kind of inconvenient, legitimate complaints about things need to be fixed.Josh:Or when there's an ops emergency, and so I drop everything and fix it. You had some of that going on this week. I know.Ben:But with both you and Starr got to experience those ops emergencies. It was actually a funny, so Starr, is on vacation, but the Starr was still on call for part of that time.Josh:The first night. Yeah. Because she had scheduled me to take over, was it yesterday? Whatever day it was-Ben:But in the morning.Josh:... but it was the night before. Yeah. It was like-Ben:Yeah, so I imagine in the future she might schedule you to swap a bit earlier, but-Josh:Yeah. I feel bad, because she said that, I guess, they had to get up early for a road trip and it's like 2:00 AM or something, or actually it was like 4:00 AM, I think, by the time the alerts died down.Ben:Yeah. The bad part was that there wasn't really anything to do. There was this spike in memory usage on our Redis Cluster, but it resolved itself, but only after sending some alerts saying, "Hey, somebody better pay attention to this," because that's a critical part of our infrastructure.Josh:Well, I mean, that's happened to me a few times. I mean, that's usually my on-call experience to be honest, and if it's worse than that, there's a good chance I'm waking you up anyways. But I mean, that's part of... You have a system well-architected, at least to the point, where if there is something, it does usually resolve itself, but still you need someone to sit up with it and babysit it until it does, just to make sure. And I mean, it would be totally unfair that you're the one who builds the system and also has to babysit it all the time, so our on call schedule is like a babysitter rotation.Ben:Yeah. Yeah. It's funny that you mentioned that, because I was looking at this vacation schedule, it's like, "Oh, when should I take vacation?" So I went and looked at the PagerDuty rotation to try and schedule my vacation away from my rotation on PagerDuty, so I didn't have to swap. And PagerDuty has changed their UI a little bit since the last time I looked at it, and I logged in and it's like, "When are you on call next?" And it says, "You're always on call." Because I'm the-Josh:Because you're level one.Ben:I'm the backup schedule. Yeah.Josh:I know, and that's a problem. I've been thinking about that, so you're not the only one worried about that, but, yeah.Ben:It was just kind of funny. I mean, it hasn't been a quality of life issue for a long time, because we've had so few problems, but still I am that backup. If it goes, what is it, more than half an hour or something, then I get woken up. But it was just kind of funny to see, you're always on call.Josh:Yeah, right. Yeah. Well, I mean, I'd say that's the major downside of our business is just the nature of that. And also just the nature of expertise. I feel like when I leave, it's much harder on the team, solving a lot of the customer support issues that come up related to our libraries and things. And I mean, that's part of the reason we've wanted to bring more people in the business, but then you end up with more people in the business, and then you're tied to a management role that you can't leave too. So there's trade-offs there.Ben:Yes. It's the struggle of all the bootstrap SaaS operators that are small like us, how do I get time away when I'm the solo founder? Or maybe it just two co-founders, how do we take a break? Justin has talked about this with their customer support for Transistor. They felt like they were always just having to stay on top of that, and they could never take a break. And so, they hired someone to help out with that. And having Kevin around has really helped spread the rotation out, and he's taken up a lot of the ops stuff and gotten familiar with it. So-Josh:Yeah. He's taken an interest in it, which is good.Ben:Yeah. It's been great for me.Josh:Yeah.Ben:Yeah. It's a hard problem to solve, because, I mean, yeah, you could add people, but then you got to pay those people, and so your profitability takes a hit, so it's a balance.Josh:Yeah. And I mean, I think, I don't know about you, I prefer to stay small. I don't think... I've moved past the idea of I want to have a company with tons of employees or whatever. I think that actually would make... I wouldn't be as happy with that situation, probably, as with our current situation, with a few employees and small team. We probably spend a lot more time trying to solve these problems than larger companies do, because they just throw people at it. But yeah, I feel like-Ben:That just introduces a different set of problems, right?Josh:It does.Ben:You really just have to pick which set of problems you want. Do you want to be tied to the business? Or do you want to deal with the layers of management and the people problems that come with not being tied, personally, to the business?Josh:Yeah. So, yeah-Ben:Yeah.Josh:I don't know, over time though, I think I tend towards wanting to spend less time on the business or at least, when I say, on the business, I mean, less time on those things that I just have to be doing and don't want to be doing. I want to try to always be doing the things I want to be doing. And yeah. I mean, I know just general management stuff does not fall into that bucket of what I want to be doing.Ben:It's not your dream in life to be a manager.Josh:Nope. It's not even my dream in life to be traveling the world 200 days a year or something, and preaching the gospel or something.Ben:Yeah. I've thought about that recently too. Looking at companies that get really big, whether they take a bunch of money or not regardless, but they turn into tens and then hundreds of employees. And I think about what would that be to be a CEO of that kind of company? And I'm just like, I just don't know that I would really enjoy that. There would be a certain set of excitement, yes, no doubt, about having that kind of business.Ben:I can think of right now about Tobi at Shopify, because I remember when Tobi started at Shopify, and watch that grow. And just thinking about, it's got to be pretty fun and in some ways to be Tobi, to be on top of this organization and doing these cool things and seeing the impact that you're making. And they've gone public, there's a whole lot of cool stuff there, but there's also a lot of annoying stuff there. That come along with those cool things. And it's like, ah, I think I'm happy where I am. I don't think I need to be the CEO of Shopify or something that size to have that fulfillment in my career right now.Josh:Yeah. I mean, I'm sure that you find new ways to guard your time and it just becomes even more, that's why no one can reach the CEO, usually. But, I mean, it's all... Yeah. It just puts you in an even more critical position. The pressure and responsibility must still be pretty, it just must be massive. But-Ben:It must be.Josh:Yeah. I guess, I don't really know, because I've never been in that position. I'm just guessing.Ben:Right, right. And life phases might change somethings and maybe when the kids are grown and gone, maybe you'll feel like, ah, I want a new challenge, something bigger. I think you see that a lot with founders, like us, who build something, sell it. And they're like, "Huh, let me try a bigger swing. Let me try..." Like Josh is doing right now, he did it did Baremetrics, he sold that, and now he's building out Maybe, and I think he's definitely thinking bigger scope kind of stuff.Josh:It looks like it. Yeah.Ben:Or you can just go buy a ranch somewhere and just chill, right?Josh:Right. Well, I think it's kind of... I mean, yeah, those aren't unsimilar to me. I mean, I think the big point is or the major thing is, if you're financially set and you can, again, do whatever you want to do, then, yeah, go do it. But again, even, say, if we sold the business and didn't have to work another day in our lives, we could just go buy that ranch and just kick back on it. If I decided to go and start another company, I wouldn't want to start a company that is going to demand my time and involvement, like most companies do.Josh:I'd probably try to go start another Honeybadger or something, maybe, you could go larger scale, but something that solves for those problems. Yeah, and I don't know what that looks like, but I feel like some companies of the future are kind of like... The ones that GitLab, that take a more open source approach. I don't know exactly what being in charge of GitLab is like, but I'm sure it's not a walk in the park either, but experimenting with new ways to spread responsibility around. Yeah.Ben:Yeah. And maybe the answer is, that's a scenario where you do have to take a bunch of money, so you can get those employees to make that lift, right?Josh:Yeah.Ben:Yeah. I think if we sold Honeybadger and we did something new, I think it has to be different in some dimension or otherwise, why did you sell?Josh:Yeah. It would have to be.Ben:And so maybe it's a different audience. Maybe it's a different size. Maybe it's venture backed versus doing it from scratch. I think it would have to be different in some significant way for it to be interesting enough to actually do versus just spending the rest of my retirement tinkering or whatever.Josh:Yeah. Yeah. I guess, getting to that critical point with employees is the thing that's hard, going from what we have, which is kind of like where we're so small that we have things we have to still be here for, but we can just disconnect whenever we want to, for the most part, like take a week off if we want to, and just do customer support or be on call. But jumping from that to the point where, say, you have 50 employees or something and you're the CEO, and you can just be like, "Okay, everyone, I'm going to be gone for a week, carry on." Which I think you can do when you have other people managing people.Josh:But in between that, there's a very... it's like if you're growing out your hair, there's that weird, you know, the annoying stage where your hair, just like you hate it. And it's like, it just doesn't work. And you're... Yeah, it just seems like that exists when you're trying to grow a business where it's hard with 10 people, all 10 of those people are looking to you for leadership on a regular basis. And you're still connected to the major centers of the business.Ben:Yeah. Yeah. That's interesting. I hadn't really thought of it that way, and that makes total sense to me. There's those growing pains that you would get going from one phase to another.Josh:And I guess, I'm not sure, having been doing what we're doing as long as we have, I'm not convinced that I want to go through that pain that I know is there to get to that stage where I know that we probably would be in another... we'd be back in the position where we could probably have more freedom, or hire a CEO then to just run the business, which people do.Ben:Well, I mean, I wonder, so two thoughts that I have. I wonder, if you're a venture back startup, if you start from scratch with a bunch of money in the war chest, do you avoid some of those growing pains? Because you can just, right out of the gate, hire a bunch of people, right?Josh:Mm-hmm (affirmative).Ben:So I wonder that, and then the follow on-Josh:Good thought.Ben:Yeah, I have no idea. And the follow on thought is, well, like in our situation, we've been around for a long time, we have profitable business, we're great, what if we take on an investment now, and then that gives us that money to hire a bunch of people? To help you accelerate through that growing pain phase, right?Josh:Mm-hmm (affirmative).Ben:If you had one or two people here and there that's painful, but if you add 10 or 20 people, I don't know, maybe that's a different kind of pain, but maybe it's a better kind of pain. Because it's like ripping the band-aid off, because you did all done at once.Josh:Yeah. No, that's a good point. Yeah. That's something that I hadn't factored in, in that line of thinking. So, yeah, I think he could be right, that that is a common use of funding and capital investment and all that.Ben:Yeah. I would be open to that idea, if we had figured out the sales machine. If we could say, "Oh, we can deploy X amount of people, and we know that X amount of revenue would come in, because we'd be doing these Y activities."Josh:Totally.Ben:But we haven't quite got there yet. We have a really strong inbound, but we don't really have an outbound or we don't have a process even for dealing with inbound sales, because everything right now is hands-off, right?Josh:It's not scalable. Yeah. Yeah. So, we're doing this to ourselves, to some extent, just in our own lack of knowledge or experience in those areas, but that's part of the learning process. So-Ben:Yeah, you're right.Josh:... we are... I think it's smart though, to be focusing on those areas now, to open up those possibilities in the future. So that if we change our minds and realize that we could scale the business to a point where we can, again, have the same thing that we have now only potentially better because we don't have those, even the small responsibilities, that drag us back in, on a regular basis.Ben:Yeah, yeah. We're still choosing to grow slow and to keep it pretty calm, keep that calm company.Josh:Yeah. That's the point of calm-Ben:Right. If we take it big chunk of money, we could hire the VP of Marketing, the VP of sales, the VP of engineering, right? And then we could-Josh:Mm-hmm (affirmative).Ben:... presumably step back once we got these people set on the, here's the goal, now get it, right?Josh:Yeah.Ben:But, yeah, that would be a less calm company, for sure.Josh:Yeah.Ben:At least for a while.Josh:Yep. And even if that's to the extent that that's possible, yeah, I don't know, I mean, you still have to build the idea of the calm company into that business. Otherwise, you'll just end up with 30 to 50 people that are chaotic and-Ben:Right. Yeah.Josh:... calling you all the time or emailing you. Yeah. So I guess I'll revise my statement, it's like, I'm not willing to grind it out to get to the next level. If that's what it comes down to, I'm happy, let's just stay where we are for... I'm fine, we run the business as an asset and try to build the lifestyle aspect of it more than anything else. But if we can find a way to scale the business and then maybe invest in it so that we can accelerate the jump, or a hair faster, so to speak.Ben:I like that.Josh:I'm terrible at metaphors. I feel like this one might actually be working, but Starr's the metaphor person. So I feel like I'm really on... I'm going to risky position right now.Ben:Better stop while you're ahead, right?Josh:Yeah.Josh:No more metaphors for the rest of the day.Ben:I think that the hair growth thing works, just have to take care of not to offend all of our bald listeners, you know?Josh:Right. Yeah. So I went to a Starbucks this week and did some work inside of it-Ben:Whoa.Josh:... without a mask.Ben:Wow. That's brave.Josh:I still did the distancing stuff just because it seems smart. I wasn't hugging everyone, but, yeah, they've got it all posted, it's like, if you're vaccinated, the mask is optional. Plus I was drinking a beverage, so... But yeah, I had a Zoom session at the Starbucks, and it was a novel experience.Ben:Very nice. Yeah. I went to a Target this week for the first time in a long time, and yeah, I just put my mask on out of habit. It's like, get out of the car, put the mask on, go in the store, right?Josh:Yeah.Ben:And I'm walking around and I don't know, maybe a quarter of the people there didn't have masks, it's like, oh yeah, it's not required anymore, really. I'm vaccinated. I'm like, huh, cool. And I'll just get a long my way, but it's like, I have to get used to this new reality of not having to wear a mask.Josh:That not everyone... Yeah. Although I still suspect that a large portion of the people that are going to take them off or aren't going to wear them are the people that were always not wearing them.Ben:Yeah. Although I will say, if I were still doing mass transit every day, like I used to do, I would definitely be still wearing a mask, if it was any time cold or flu season-Josh:Oh yeah.Ben:I'm not going back to that prehistoric animal way of not covering myself during germy season.Josh:Well, there's that flu statistics that I guess have been coming in from the CDC, since the season is coming to an end 2020, 2021 or whatever, and it seems the whole social distancing. Masking situation, hand-washing really drastically improved that situation. I don't know, I forget what the numbers were, but it was ridiculous.Ben:Yeah, it's dropped like 99% or something crazy.Josh:Yeah.Ben:Yeah.Josh:Something like that.Ben:It's nuts.Josh:Which is-Ben:It's awesome.Josh:... wild. Give it a little time for the data to get worked out, I guess, because just seems prudent. But I mean, either way, it seems like it's a massive thing.Ben:Yeah. I would definitely need to normalize mask wearing during germs, no doubt.Josh:Yeah. Yep. I'm cool with never getting sick again.Ben:Totally. Well, and on that note, this fall kids will actually be going to school, and it'll be an exciting adventure. All those, snot nosed punks running around getting each other sick again.Josh:Yeah. That'll be the real test. That's just going to knock us out. Yeah. Yeah. My daughter's, Tatum's starting kindergarten in the fall.Ben:Wow.Josh:And that'll be her... We did preschool at home. So yeah, that's going to be wild.Ben:First school experience, huh?Josh:Yes.Ben:Yeah, that's-Josh:I'm entering a new stage. I feel like, a new phase.Ben:Yeah. It's bittersweet. You're like, oh, that's so exciting. And it's like, oh.Josh:Yeah.Ben:Yeah, yeah. I remember those days with fondness.Josh:What's also going to be weird, because it's going to force me to start interacting with other parents in the community, which I think that's my biggest thing right now is like, oh, no, I-Ben:You better watch out, next thing you know, you'll be the president of the PTSA. You'll be organizing bake sales, and-Josh:Yeah, we're definitely going to be the... I think we'll be the weird parents, in our area, anyway.Ben:It's funny. I've noticed this, this arc, your first kid goes into kindergarten and you're so into PTA and PTSA. You're like, "I'm going to take care of all the things. I'm going to volunteer in the classroom." And you're really engaged and involved and it's so good. And then over time you start to back off a bit. It's like, "Oh, I don't really need to do all the things, there are other people that help," you know?Josh:Mm-hmm (affirmative).Ben:And then by the time they get to the tail end and they get close to graduation from high school, you're just like, "I don't even care what they're doing anymore. Educate yourself, kid. You figure it out."Josh:Right. Yeah, yeah. I mean I had to basically educate myself, so you can.Ben:Yeah, yeah. Totally. It's funny seeing the new wave of parents come in every year to the PTA, and then all of a sudden they go out, again, as the new wave comes in.Josh:And you having been there for a while, that sounds kind of like, oh no metaphors. Like if you go to a gym regularly and every New Year's, like the first two weeks of January, that's what it sounds to me.Ben:Yep. Yeah. Totally. Yeah.Josh:Because everyone comes in and is just super dedicated, and then over the next couple of weeks, it's just, they all filter out again and you're back to the same 10 people in the afternoon or whatever.Ben:Right. Yeah. And all the regulars get annoyed because of it. They're like, "Oh, all these people crammed in one place."Josh:Yeah. All this exuberance is just... Yeah.Ben:Yeah. So gym, that's a open question for me right now. So I still have a gym membership. I haven't canceled it, but I haven't been since the beginning of the pandemic. And even though I'm a 100% vaccinated, and I'm feeling invincible, still, the gym is one place I'm like, I don't know. I still feel kind of uncomfortable at that. Still trying to decide whether or not I'm going to keep that membership, because I really enjoy going, but I don't know, I don't really want to wear a mask while I'm exercising, that just sucks.Josh:Yeah, that was mine too, I just didn't... Yeah.Ben:Yeah. And wiping down everything, I'm not a super sweaty person, so I'm not the kind of person that really needs to wipe down the equipment as soon as I'm done with it, because it's like, I just touch it. I didn't have a bath on it. And so I'm just... I don't know. I don't even know if they have a kitchen cleaning procedure that you have to do now, because, again, I haven't been to the gym, but I don't know. It's tough.Josh:I haven't been to the gym, because I got my home gym in 2019, the end of 2019, and so it's been that long. But I do sweat and I was used to just wiping down the equipment in between, it's not that bad. Especially if you... you can even carry a towel with you if you want, but most gyms have the whatever clothes-Ben:Yeah. Wipes.Josh:... and spray bottles and stuff. It's not the end of the world, but the mask thing, yeah, the idea of working out in a mask does not appeal to me. Even though it could be a plus for some people, like the people that are training for high altitudes and stuff. Some people wear the mask on the treadmills and I'm sure those people are like, "Sweet, that's just extra challenge."Ben:Right, yeah.Josh:Yeah.Ben:So I'm still doing the home stuff and it's just not as-Josh:You should-Ben:... awesome.Josh:... give it a try.Ben:Yeah. I guess I should. I should call them and say, "Hey, what's the deal down there?"Josh:I mean, I figure from what has been reported, the vaccines are very effective.Ben:Yeah, totally.Josh:And I mean, I understand the hesitancy, give it some time, obviously, that's prudent, the wait and see approach is completely valid. But after that, I mean, if you're immune, you're immune. So at some point you have to start-Ben:Living again.Josh:Yeah. Getting back out there, putting yourself back out there. But I mean, it's not a bad thing to be cautious, so I understand.Ben:Yeah. Just get back in the habit, I guess.Josh:Yeah. And I mean, to be fair, I'm also not at the gym with a bunch of people spitting in my face. So just to be clear, I'm giving this advice from my bunker.Ben:Yeah. You've got the sweet home gym set up. I'm jealous.Josh:Yeah. Actually, I've reduced my routine a little bit lately, and I've actually been doing more yoga and flexibility things, because I always go really hard with the weightlifting, and I'm not getting any younger. And so injuries are more frequent, and so I've been doing two days, two days a week right now just to keep up the major lifts and stuff, but kind of taking a little bit of a break.Ben:Have you done any of the Apple Fitness stuff?Josh:Yeah, I did one of the yoga sessions on it, when I was just... because I did yoga last year, when I had some injury stuff, and it was good, and I should have just kept doing it. And so, that's why I tried when I first started getting back into it this year, and it was really good. It was a little intense though for a beginner like me. So I've been doing this more beginner training, learning the actual postures and stuff. But then my plan is just to use the Apple Fitness stuff after that, because they seem like they have a lot of good just general-Ben:Yeah. I really like the Apple Fitness stuff. I've done some of the yoga. I didn't do the 30 minute stuff. I did the 10 minutes stuff, because I'm a super beginner, and so I did the really easy yoga, which was great for me. And I've done their high intensity stuff, which was pretty good. I'm not really an aerobics kind of person. I run and I ride, I figure I get enough aerobics that way. But when it was raining and cold and stuff, I just did the high intensity stuff, and that was pretty cool. I really liked that. And I've done their cycling, which is okay, but it's geared, at least the ones that I did, were geared towards being on a indoor cycling machine where you can adjust the intensity easily and stuff.Ben:I'm not, I'm on my own bike on a trainer, where the wheel is propped up and it's on that little roller. And so a lot of the instructions in the thing were, "Okay, let's dial up the resistance." And it's like, "Well, okay, I don't have that good of a setup here. I can't just dial up the resistance." So I had to alter it a bit, but it was still nice.Josh:You got to get your weighted boots on.Ben:I mean, but they do have trainers like mine that actually do have remote control, and so you can do that, but I don't have one. But anyway, I really enjoyed them. The fitness things are cool, and they're set into 30, 20, 10 minute intervals. And so you can like, "Oh, what kind of workout do I want today?" Yeah, I really like it.Josh:Yeah. I like the high intensity stuff for cardio a lot. And otherwise , yeah, I don't know, I could get into running, I think, but I really like walking, so I'll go for super long walks. But again, time is sometimes a factor that... sometimes I'll even just go for the afternoon and just start walking and end up back home at dinner time or something like that. I like that, but I've never been like going out too much. I've gone through a few running phases, but it never really stuck. So I like the high intensity stuff, because as far as I understand, it gives you some of the same benefits without having to run for an hour or something.Ben:Yeah, yeah.Josh:Yeah.Ben:I too love long walks.Josh:Yep. I think that's a great way to spend some of your just general workweek. That's the good alternative to sitting and grinding away at the desk-Ben:No doubt.Josh:... for eight hours a day or whatever. This morning I was wrestling with my kids and stuff. And I was picking them up individually and lifting them up and then throwing them on the bed. And then I was like, "Okay, now I have to go, I have to go back to work." And they're like, "No, no. We just, we want one more." So I was like, "Okay, I've got one more." So I picked them both up, one in each arm. And I do, basically, a lateral raise with them. And as I do this, I don't know what they weigh, but Tatum's over 50 pounds, and of course they're unbalanced, but my entire upper body, just like... I hadn't done any stretching or anything, so my entire upper body just cracks all over, and Caitlin, she's like, "Are you okay?" Apparently it was like, she was concerned for me. So, yeah, I realize, man, it's not the good old days anymore.Ben:You're getting up there in years.Josh:Not that out there, but at the age where you start to notice these things, right?Ben:Yeah.Josh:But I'm not past the point of trying.Ben:So did you do anything this week? I didn't do a whole lot actually. Well, I mean, I did responding to those urgent issues-Josh:Like working, you mean?Ben:Yeah.Josh:I did not get a whole lot of work done this week no. Yeah, no, you're good. I figure, yeah, I mean, again, yeah, I'm ready for a break, so I've been trying my best, but-Ben:You're coasting into that vacation.Josh:Yeah, it's been a struggle.Ben:That's awesome.Josh:But I mean, I think, we need to learn not to feel bad about that. Having a "unproductive" week. And I mean, if I'm... Yeah, honestly, I did things this week, it just wasn't as much work things. Dealt with things at home, read some books, that sort of stuff, that's still being productive, right?Ben:Totally. Yeah.Josh:Yeah.Ben:Yeah.I thought a lot about our project that we mentioned last week on the podcast about working together with Kevin on, I had spent a fair amount of time thinking about that. And that's one of the things that you can do on those long walks, it can still be working.Josh:Thinking.Ben:Thinking.Josh:Yeah, thinking is totally work.Ben:Thinking is totally work, so I did a lot of thinking this week, and responding to urgent stuff, but also, nearly, nearly done on the compliance thing. I think I have 11 out of 150 evidence requests left to complete. So-Josh:Wow.Ben:... yeah, it's almost there. Next week, I'll be actually talking to the auditors and-Josh:Awesome.Ben:Yeah. It's almost done. That's nice.Josh:And you've got ideas for making it easier next year.Ben:Yep. Yeah.Josh:Yeah.Ben:So, yeah, just plugging away.Josh:So I guess we're cruising.Ben:Yeah, no worries. Well, I guess we can wrap it.Josh:Yeah, wrap it.Ben:They're getting a good one. This has been FounderQuest. We're still coming at you mostly every week, and we really enjoy it. And if you enjoy it, hope you give us a review at iTunes or wherever you can review podcasts, because I never do that, so I have no idea. But if you're into that, please do, and, yeah, check out Honeybadger, of course, because we love having more customers. And I guess we'll see y'all next time.Josh:Catch you later.
How often do you think about customer experience? Marketers put tons of time and energy into creating a brand to communicate a value proposition that makes people feel a certain way about their company. But good marketers know that it’s not about brand, but brand perception developed through conversations and interactions with customers. Today, we’re talking to Chris Paul, head of customer experience at CoSchedule. He describes how different departments and employees at a company can work together to make sure they are on the same page when it comes to the company’s brand and adding value to customer experience. Some of the highlights of the show include: Learn about your brand from both customers and co-workers All products, services, and solutions evolve over time; so do customers’ needs and demands Consider product market fit and then pivot and make changes when necessary Dawn of a new era where customers are not afraid to tell you what they think Know customers’ experiences and expectations to create positive experience Help customers grow and be successful by orchestrating value and addressing their pain points/problems How to identify existing and future stakeholders Offer customers on-demand support via various channels, including social media Delegate and streamline support requests to effectively respond to customers Improve customer experience by aligning and collaborating with departments and teams, don’t silo them Links: Write a review on iTunes and send a screenshot of it to receive a cool CoSchedule swag bag!
The relationship between sales and marketing teams is often tumultuous and complicated. They share the same goals, yet they squabble and fight like children. They easily point fingers and tattletale about what the other is doing wrong. Let’s dive into the mind of a salesperson to understand how sales and marketing teams can work together, instead of against each other. Today, we’re talking to Kris Nelson, head of sales at CoSchedule. He shares what sales teams truly think about marketers and how the two can minimize conflict and improve collaboration. Learn how to avoid pitfalls by following CoSchedule’s techniques. Some of the highlights of the show include: Sales and marketing people typically argue about bad leads, not following up on leads, etc.; there’s a stigma that sales and marketing teams just don’t get along Minimize conflict through open lines of communication to develop rapport/trust Establish credibility that you know what you’re doing as a salesperson; gain marketers’ trust by being good at selling the leads they give you Share your opinions and feedback; don’t tear down processes, improve them Define/evaluate marketing qualified leads (MQLs)/sales qualified leads (SQLs) BANT: Budget, authority, need, and timing Biggest breakdowns often occur when learning how to work together and how individuals communicate to be more efficient Growing pains you experience as your platform, solution, and functionality evolve Not all prospects are created equal; ways to handle different types of prospects Establish who owns opportunities and when; work smarter, not harder Ideal profile/persona of a CoSchedule customer Common issue marketers struggle with centers around planning and visibility Links: Write and send a review to receive a CoSchedule care package
Writing a longer work like a novel can get a bit overwhelming. Today I encourage you to use short stories to explore areas of your novel's world that you might not have dug deeply into. This can help unblock the writing process and get you back to a place where you're enjoying your writing. LINKS ==== Write on Wednesday prompts: https://stada.me/wow
Your beloved hosts Sean Chin and Andreas Babiolakis count down 2015’s top albums of the year. It was an absolutely fantastic year for music and the industry. Links: Write up: Top 25 Albums of 2015... The post 97: Top 25 Albums Of 2015 appeared first on LIVE IN LIMBO.