Podcasts about pagerduty

When PagerDuty went public in 2019, it was generating just $100 million in annual revenue which made it relatively small for a SaaS IPO. One of the main motivations for this was that visibility into the company's financials would inspire customer trust. In this episode, CJ speaks with Howard Wilson, PagerDuty's CFO, who shares the unique challenges of going public as a small company, how the landscape has changed since then, and how to approach an IPO when you don't have the experts you need in-house. As a former chief commercial officer, Howard brings unique insights into the role of a CFO. He discusses the importance of building a finance team with customer awareness, how he uses customer usage patterns to challenge traditional SaaS metrics, and how to uncover the unexpected pathways that customers take to reach your business. He also talks about the complexities of the “beat and raise" forecast, how market volatility creates opportunity, and breaks down his framework for mapping out potential investment areas.—LINKS:Howard Wilson on LinkedIn: https://www.linkedin.com/in/howardwilson01/PagerDuty: https://www.pagerduty.com/CJ on X (@cjgustafson222): https://x.com/cjgustafson222Mostly metrics: http://mostlymetrics.com—TIMESTAMPS:(00:00) Preview and Intro(02:08) Sponsor – Planful | Tabs | Rippling Spend(06:01) Earnings Calls and Being a Public Company CFO(11:14) How the Bar for Going Public Has Changed Since 2019(14:04) How Going Public Affects Customer Trust(15:50) Sponsor – Pulley | Navan | NetSuite(19:34) Approaching the IPO Process Without the Necessary Experts In-House(21:47) Using Advisors To Fill Functional Gaps in Small Companies(24:38) The IPO Tech Stack for Small Companies(25:44) The Complexities of the “Beat and Raise” Forecast(28:33) How Market Volatility Creates Opportunity(34:37) How Experience as a Chief Commercial Officer Makes a Better CFO(38:16) A Framework for Mapping Out Potential Investment Areas(44:08) Customer Awareness in Your Finance Organisation(47:47) Customer Usage Patterns Versus Traditional SaaS Metrics(52:16) The Unexpected Pathways Customers Take To Reach Your Business(57:54) Long-Ass Lightning Round: A Learning Mindset(59:22) Advice to Younger Self: Don't Stay in Your Lane(01:01:24) Finance Software Stack(01:02:57) Craziest Expense Story—SPONSORS:Planful's financial planning software can transform your FP&A function. Built for speed, accuracy, and confidence, you'll be planning your way to success and have time left over to actually put it to work. Find out more at www.planful.com/metrics.Tabs is a platform that brings all of your revenue-facing data and workflows - billing, AR, payments, rev rec, and reporting - onto a single system so you can automate and be more flexible. Find out more at: tabs.inc/metrics.Rippling Spend is a spend management software that gives you complete visibility and automated policy controls across every type of spend, saving you time and money. Get a demo to see how much time your org would save at rippling.com/metrics.Pulley is the cap table management platform built for CFOs and finance leaders who need reliable, audit-ready data and intuitive workflows, without the hidden fees or unreliable support. Switch in as little as 5 days and get 25% off your first year: pulley.com/mostlymetrics.Navan is the all-in-one travel and expense solution that helps finance teams streamline reconciliation, enforce policies automatically, and gain real-time visibility. It connects to your existing cards and makes closing the books faster and smarter. Visit navan.com/Runthenumbers for your demo.NetSuite is an AI-powered business management suite, encompassing ERP/Financials, CRM, and ecommerce for more than 41,000 customers. If you're looking for an ERP, head to https://netsuite.com/metrics and get the CFO's Guide to AI and Machine Learning.#goingpublic #SaaSIPO #CustomerTrust #CustomerAwareness #PagerDuty Get full access to Mostly metrics at www.mostlymetrics.com/subscribe

After a small chat at PagerDuty on Tour London, Avantika Iyer joins us to chat about IDPs, give us a story lesson on Backstage, and give us a glimpse into its future

According to research from McKinsey, 70-80% of B2B decision makers prefer remote or digital self-service interactions. So how can you leverage your enablement tech stack to improve the digital buying experience and boost buyer engagement?Shawnna Sumaoang: Hi, and welcome to the Win-Win podcast. I’m your host, Shawnna Sumaoang. Join us as we dive into changing trends in the workplace and how to navigate them successfully. Here to discuss this topic is Lisa Brown, the senior instructional designer at PagerDuty. Thank you for joining us, Lisa. I’d love for you to tell us about yourself, your background, and your role. Lisa Brown: Hi! It’s nice to be here. So, prior to working in enablement, I spent several years working in education at various levels from elementary all the way up to higher education. But the thing that I loved most about those roles was when I got to create learning programs and training materials. So eventually I made the jump into enablement as an instructional designer about seven years ago. I’ve now been at PagerDuty for almost three years, and like you said, I’m the senior instructional designer that supports field enablement. So in my role, I create training materials, e-learnings, I consult on adult learning principles, and I also support the administration and architecture of Highspot. SS: Amazing. And on the note of Highspot, I know that your organization implemented Highspot earlier this year, making the switch from a a previous enablement platform. Can you tell us about some of the key things that your team is prioritizing this year and how that led you to evolve your enablement tech stack? LB: Yeah, so one of our biggest priorities this year has been focused on data-driven enablement. When we made the switch to Highspot, we wanted to move beyond just responding into a motion that was more proactive. We’re looking closely at what the data is telling us. Things like what content the field is actually using, what’s being searched for in our platforms and where there could be gaps. This way we can partner with leadership to plan more meaningful enablement that might fill those gaps. This visibility into the data has also helped us take a more strategic approach to the content curation that we’re working with by developing a more structured governance plan. We’re not just filling a library with content, removing what’s outdated. We’re highlighting what’s working, and we’re making sure that everything that’s available is relevant and easy for the field to find. This is also really helping us strengthen our feedback loops with other departments by having a structured governance in place. Content contributors and SMEs are charged with more regular evaluation of their content. Things like, is it up to date and current? Is it relevant still? Is it being used by the field? And this allows more insights for them as they’re updating their content as well as our own means for data evaluation. But it’s also continuously providing value to our field users because they can remain confident that the content that they’re using is the most accurate information and it’s the most up-to-date. So I think to summarize, for us, it’s all about making that seller experience much more smooth and impactful. It’s making it easier for them to get what they need when they need it, so that they can focus on building relationships and driving results with their customers, not on finding content. SS: I love that. And another area where you have already started to see amazing success is through the use of Digital Rooms. I’d love it if you could share a little bit more about the role that Digital Rooms are playing in your enablement strategy. LB: Yeah, so when we rolled out Highspot, we knew that driving excitement and adoption would be critical, especially because this was another tool change for our field, and you can get a lot of fatigue from that. So we really leaned into the value of Digital Rooms, almost like a marketing hook internally. Rooms were not just a new feature. They represented a new way to engage with customers more personally. Digital Rooms allow the field to deliver a curated and branded experience that’s not only more engaging for the buyer, but it also provides more data for the seller. We can see who’s opening what, how long they’re spending on the content, how long they’re spending in the room, and then we can use that to coach our reps on follow ups and personalization as well as the benefit that they’re seeing and that they can make their own decisions on. Now that we are a few months out from our launch, we are embedding digital room usage into other training programs across all of our enablement programs. We’re incorporating it into the deal strategy especially for complex sales and renewal motions where we all know that that relationship building is especially critical. SS: Absolutely. And what are some of the challenges that you’ve seen reps face today, and how are you leveraging Digital Rooms to help solve these challenges? LB: One of the biggest challenges that our reps are facing is getting to the right buyer and not stopping at a single point of contact. We know how important multi-threading is, especially in today’s buying environment, where decisions often involve multiple stakeholders across different levels of an organization. So that’s where digital rooms have really become a strategic tool for us. We’re not using them just to share content, but we’re using them to open up the buying committee because the digital room is something that our champions can share internally. We’re seeing it lead to the creation of new contacts that we might not have access to otherwise or without using this tool. Another key benefit that we’re getting from this is the engagement data. Like I said, reps can see what’s being viewed by who and how often, which is giving them a much clearer picture of what the customer is actually interested in and where they might need to pivot the conversation or go deeper in that conversation. Overall, we see Digital Rooms as a way not to just deliver content, but to gain visibility, create momentum inside the customer’s organization, and drive more strategic engagement with potential customers or existing customers. SS: Can you tell me a little bit more about that? What are some of your best practices for building effective Digital Rooms? LB: So our best practices, I’ve tried to kind of summarize it, narrow it down a little bit, but I think the biggest way to summarize it is really comes down to being intentional and buyer centric. From the start, we’ve encouraged our reps to start with the buyer in mind, which means customizing the room based on the customer’s industry, the role and their specific pain points. The content in those rooms should really feel like it was curated for their industry, their role, their pain points, other than just being a generic collection of assets. Second, we’ve advised our reps to build the digital room early in the buying journey, ideally right after the first meeting or contact, and then treat it like a living resource. After every call or email exchange, the room gets updated with relevant follow-ups, next steps or new content that might have been discussed or that could be relevant. It becomes a shared space that really reflects the progress of the deal by doing that. Another key best practice that we have is to use the metrics, and I know I keep talking about the metrics, but they’re so important with, I think every industry today. The Engagement Center really provides a lot of insight into what the customers are actually spending time with, which is giving them a much clearer picture of what content is relevant or if we need to reframe conversations in any way. And then when we see someone new accessing the room and the content that they’re accessing, it often means that the deal could be expanding internally, which gives the reps a natural reason to either follow up or to create new contacts and multithread that relationship. SS: Amazing. Well, like I said, you guys are doing amazing things with Digital Rooms now. When you were rolling out Digital Rooms to your teams, you led a series of workshops at your regional enablement summit for your global teams. How did you design and deliver these workshops? LB: Yeah, it was really great timing because we had already scheduled our regional enablement summits, and it happened to fall shortly after we enabled Highspot, so it was just really perfect timing for us. I started designing these workshops by assessing the baseline familiarity with Digital Rooms. By our teams at PagerDuty. Looking at the data from our former platform, over 90% of our current field reps had used a Digital Room before. Over 90% of people had never touched a Digital Room here at PagerDuty. That told me that we really needed to start with the fundamentals, not just the how to, but also the why. So the workshops began with an overview of what Digital Rooms are, why they matter, and how they support both the buyer journey and our internal selling process. From there, I moved into the practical side by introducing how reps could upload custom content or customer specific content into their personal spots, so that way it was ready to drop into a digital room whenever it was needed. And then we covered off best practices, things like content curation and visual presentation, and then using the metrics to guide the further engagement with their customers. Next, I walked through a demo of building a Room, but the most important part of this was when we allowed for hands-on practice in that Room. It was a safe, non-customer facing environment, so I really wanted to allow the field to get their hands on the tool. Explore it, make mistakes, ask questions, and get support from me and my team that were in the Room, and this was all before they were sending anything to a customer. No customer was going to see this, so it was really, really a safe space for them. I wrapped up with clear next steps, like sending your first room and then reviewing engagement metrics. Partnering with your manager to strategize those follow-ups, so that way they had a really clear plan of action to leave the room with. I think that that combination of education, practice, and action made our rollout feel approachable and immediately applicable for the field. SS: I love that. Well, like I said, as I’ve alluded to, you guys have seen an impressive adoption since the rollout with over 300 external shares of Digital Rooms. What have been your best practices for driving and maintaining high adoption? LB: So a big part of our adoption success came down to how we launched. I mean, I just talked about it, but we didn’t just announce Digital Rooms and say have at it. We built a foundation through our in-person training, and that allowed us to get the reps comfortable with the tool in a hands-on and low pressure setting. They had time to practice and ask questions before feeling the pressure of, oh, this is going to get sent to a customer. This was just a safe space for them to practice. We also emphasized why the rooms matter, not just what they do, and framing them as tools that support multi-threading personalization and deeper customer engagement helped the reps understand the strategic value, and it really connected with a lot of what they’re struggling with right now. So it made the tool even more meaningful and has helped our adoption stay a lot stickier. Since launch, we have been working on keeping the momentum going by highlighting success stories, building a library of assets to make the rooms easier to build and reinforcing best practices through manager enablement and follow-up training. We’re really trying to make it as easy as possible to use while showing the value and celebrating our wins along the way. SS: I love that. I think celebrating those wins is absolutely important. And along with driving high adoption, you’ve also seen really great customer engagement. Can you tell us about the impact Digital Rooms are having on the buyer experience? LB: We have heard from our sellers that one of the biggest things that customers appreciate about the digital rooms is simply the convenience of it. They have everything in one place. Instead of having to dig through tons of emails or links that might have been shared or various slacks, they instead, they just get a centralized hub that’s clean and organized and tailored exactly for their needs. A great example of this came from one of our reps after our cornerstone event called PagerDuty on tour that we held this spring. This rep created a Digital Room as a follow-up, not just for the attendees that were at the event, but also for customers who weren’t able to make it. It included highlights from the event, key resources and next steps all in one single place. It turned what could have been a very generic thank you email into something that was more personal and valuable to those customers, whether or not they attended the event. That kind of personalized follow-up keeps the conversation going and it shows the customer that we’re thinking about their experience and not just our internal sales process. And because the room is dynamic, those reps can continue to update it as the relationship evolves, which keeps that engagement alive long after the initial touchpoint. So from a buyer experience standpoint, Digital Rooms are helping us move away from those transactional follow-up emails towards a more thoughtful relationship based engagement. SS: Very cool. And after seeing some of these early wins, what are you hoping to achieve next as you continue to evolve how your teams are leveraging Digital Rooms? LB: Now that we’ve laid the groundwork and seen strong early adoption, our next focus is on depth of usage and consistency. We want to ensure that the field continues to use the Digital Rooms, they maintain them as a living asset during their deals, and that they can continue to use the engagement metrics to help drive next steps and actions. We’re also working on building out more examples that are industry specific to make it even easier for our reps to scale their efforts while driving personalized experiences. This is in addition to highlighting good examples from the field and the successes that they’ve seen, because I think it’s really important to have that peer-to-peer learning element and have that engagement within the field themselves. From a measurement standpoint, we’re looking to tie engagement with Digital Rooms to deal outcomes so that we can better understand where our reps are moving the needle. SS: How exciting. Oh, last question for you, Lisa, and again, I appreciate you taking the time to talk us through all that you guys have done at PagerDuty. I would love to understand if you could give one piece of advice to other teams looking to get started with Digital Rooms, what would it be? LB: My biggest piece of advice is to start simple and make it applicable. Focus on creating space for your teams to get hands on and give them a safe environment to explore the tool. Build those templates that they can immediately use with their customers and also show them how using a Digital Room maps to their existing workflows so that it makes it as easy as possible for them to start implementing the tool in their day-to-day without it stressing them out about just another tool that they have to use. It’s something that they want to use to keep their buyers engaged. SS: I love that advice. I absolutely love that. Well, again, Lisa, thank you so much for joining us. I really appreciate your time today. LB: Thank you. I appreciate it. SS: To our audience, thank you for listening to this episode of the Win-Win podcast. Be sure to tune in next time from our insights on how you can maximize enablement success with Highspot.

Eric Johnson, CIO at PagerDuty, shares why today's most impactful CIOs are evolving into strategic business leaders. He explains how AI is driving a fundamental shift in how IT organizations operate—moving from reactive support functions to proactive, value-creating business enablers.About the Guest: Eric Johnson is the Chief Information Officer at PagerDuty, responsible for PagerDuty's critical IT infrastructure, data management and enterprise systems. Prior to joining PagerDuty, he was the CIO at SurveyMonkey, DocuSign and Talend. Before that, Eric spent 12 years at Informatica driving the information technology vision and strategy as the company scaled to a modern SaaS architecture. He is an active advisor and board member to several early-stage companies and a regular contributor to IT thought leadership.Timestamps:*(05:20) -  Embrace shadow IT and AI tools*(18:40) -  Changing role of the CIO*(30:00) -  Security and cybersecurity awareness*(33:35) -   Future of automation and AIGuest Highlights:“In the CIO org, they need to be business experts as much as the partners that they work with… because AI and the use of it and finding those high value use cases, it's gonna take folks in the CIO org to be a lot more knowledgeable about how the company operates and processes.”“Obviously, certain roles are going to change much more than others, but I think across the board, roles are going to change.”“As these changes come, how do you reorient the organization—the humans in the organization—to be able to find that higher value work?”Get Connected:Eric Johnson on LinkedInIan Faison on LinkedInResources:Learn more about PagerDuty: www.pagerduty.comHungry for more tech talk? Check out these past episodes:Ep 59 - CIO Leadership in AI Security and InnovationEp 58 - AI-Driven Workplace TransformationEp 57 - The CIO Roadmap to Executive LeadershipLearn more about Caspian Studios: caspianstudios.comCan't get enough AI? Check out The New Automation Mindset Podcast for more in-depth conversations about strategies leadership in AI, automation, and orchestration. Brought to you by the automation experts at Workato. Start Listening: www.workato.com/podcast

Kyriakos is joined by Ethan Kurzweil, a founding partner at Chemistry and former managing partner at Bessemer Venture Partners.He's led early investments in Twitch, Twilio, Intercom, and PagerDuty — and in this conversation, he shares what separates good founders from iconic ones.In this episode, we discuss:- Why the best founders are like cult leaders- What makes a startup idea truly contrarian- How to build a focused, high-conviction VC fund- The future of AI-native companiesWhether you're raising, investing, or building— This is a must-listen for anyone serious about startups.Follow Ethan on X: https://twitter.com/@ethankurzFollow Kyriakos on X: https://twitter.com/@kyriakoselChemistry VC: @chemistry_fund | [https://chemistry.vc](https://chemistry.vc/)TIMESTAMPS00:00 - Intro02:10 - What Makes a Cult-Like Founder05:20 - Why the Best Startups Start in SF08:30 - The Origins of Ethan & Chemistry VC10:20 - How He Spotted Twilio Early13:45 - What Great Founders Have in Common18:00 - Contrarian vs. Consensus Thinking21:00 - Lessons from Bessemer + Transition to Chemistry26:00 - Why Chemistry Focuses Only on Early Stage30:30 - Building a High-Conviction VC Fund35:00 - What Chemistry Invests In38:00 - How to Build a Durable AI Company43:00 - Why AI Will Reshape Healthcare First47:10 - Ethan's First Healthtech Investment50:00 - Building Strong Startup Culture52:00 - Advice for Founders Moving to SF54:40 - Ethan's 50-Year Future Vision58:00 - The Future of Creativity & Learning1:01:00 - Are Elite Universities Still Worth It?1:03:00 - How to Reach Ethan & Final Words

Right before hoping on stage at PagerDuty on Tour London, Andy Slater joins us to chat about automation and how at Specsavers they scaled from 0 to over 1000 automated runbooks

In this episode of Reimagining Cyber, host Tyler Moffitt welcomes Tim Armandpour from PagerDuty to explore how organizations can assess and manage their cyber risk in an era of rapid technological change. They discuss the importance of continuous risk evaluation, building a culture of resilience, and the impact of AI on security practices.Tim shares insights on zero trust architecture, lessons learned from major incidents like the CrowdStrike outage, and how businesses can adapt their security strategies to stay ahead. Whether you're a security leader or just interested in the evolving cybersecurity landscape, this episode offers valuable takeaways on managing risk, ensuring operational resilience, and preparing for the future of AI-driven security.Follow or subscribe to the show on your preferred podcast platform.Share the show with others in the cybersecurity world.Get in touch via reimaginingcyber@gmail.com As featured on Million Podcasts' Best 100 Cybersecurity Podcast and Best 70 Chief Information Security Officer CISO Podcasts rankings.

ABOUT RUKMINI REDDYRukmini Reddy is the Senior Vice President of Engineering, responsible for managing product and platform delivery, infrastructure, and data science. Reddy joins PagerDuty from Slack where she guided the vision, strategy, and execution of a comprehensive re-architecture, transforming the messaging software into an automation platform that empowered users to streamline their work.Additionally, Rukmini spent over a decade in senior executive roles at various enterprise companies, where she built a strong track record in driving engineering and product strategy during periods of hyper-growth and product transformation across SaaS, B2B, and B2C business models.Rukmini has a master of science degree in computer engineering from the University of Arkansas and earned a bachelor's degree from Osmania University in computer science and engineering.SHOW NOTES:How the role of engineering leadership has evolved from 2021 to 2025 (2:35)The rising importance of financial acumen & enduring importance of resilience in engineering leadership (5:28)Key questions to ground and align your team with mission, vision, customer impact, and position to win the market (7:04)What it means to become the leader your business needs (9:31)“Hugging the elephant” and overcoming fear & uncertainty in 2021 vs. today (12:26)Five questions to help you lead your team through transitions and change (16:03)How to incorporate this framework to drive org change with empathy (18:10)How to address questions about job security and future roles within an organization (20:21)Strategies to guide your team through unspoken fears & unknowns (23:47)Rukmini's advice to create high-trust, high-impact sources of support through fear, uncertainty, and doubt for the first time (25:19)Navigating org change from first principles (27:21)How to move from the “informed pessimism” dip to “curious optimism” as a team & org (30:00)Using evangelism & experimentation to tackle common adoption fears (34:07)Examples of enablement & skill development / delivery (37:32)The role of enforcement in the adoption transformation curve (39:07)Rapid fire questions (42:33)LINKS AND RESOURCESGood Strategy Bad Strategy: The Difference and Why It Matters -Richard P. Rumelt clarifies the muddled thinking underlying too many strategies and provides a clear way to create and implement a powerful action-oriented strategy for the real world.This episode wouldn't have been possible without the help of our incredible production team:Patrick Gallagher - Producer & Co-HostJerry Li - Co-HostNoah Olberding - Associate Producer, Audio & Video Editor https://www.linkedin.com/in/noah-olberding/Dan Overheim - Audio Engineer, Dan's also an avid 3D printer - https://www.bnd3d.com/Ellie Coggins Angus - Copywriter, Check out her other work at https://elliecoggins.com/about/

Right before hoping on stage at PagerDuty on Tour London, Andrew White joins us to chat about their journey at Checkout.com to migrate from legacy operations, how AI helped this and how to balance cultural changes.

People’s dreams change before their behavior does. Our guests, Codreaming founders Emily Cook and Kyle Napierkowski share evidence from their research including how large databases show that dreams about Donald Trump shifted long before his favorability ratings did. They also talk about how dreams reveal that the concerns of people in their 20s and 30s are foundationally different from older people and the evidence that this is not merely because of their age, but because of generationally changing priorities. After the break, we take a call from Lee from New York who talks about his 50 years of dream records, and we get into a conversation about demographics and the ethics of dream collection. BIOS: As an Organizational Psychologist, Emily Cook pioneers integrating psychological science and dream analysis into business strategy. Her research is published in leading academic journals, and her work has been featured in The Independent, Financial Times, and Fox News. Kyle Napierkowski is a leader in ad-tech, AI, and data science, and has created data-driven impact for startups like PagerDuty and for large enterprises like Coca Cola and American Express. He develops methodologies for using dream data to harness creativity and identify consumer trends. He holds degrees in Management and certifications in psychological and coaching modalities. Find our guests at: CoDreaming.org This show, episode number 304, was recorded during a live broadcast on March 29, 2025 at KSQD.org, community radio of Santa Cruz. Intro and outro music by Mood Science. Ambient music new every week by Rick Kleffel. Archived music can be found at Pandemiad.com. Many thanks to Rick for also engineering the show and to Tony Russomano for the answering the phones. The Santa Cruz Festival of Dreams is coming October 10-12, 2025! Mark your calendars now. Check our landing page at FestivalofDream.net and FB group page HERE or follow #keepSantaCruzDreaming on FB and IG. SHARE A DREAM FOR THE SHOW or a question or enquire about being a guest on the podcast by emailing Katherine Bell at katherine@ksqd.org. Follow on FB, IG, LI, & YT @ExperientialDreamwork #thedreamjournal. To learn more or to inquire about exploring your own dreams go to ExperientialDreamwork.com. The Dream Journal aims to: Increase awareness of and appreciation for nightly dreams. Inspire dream sharing and other kinds of dream exploration as a way of adding depth and meaningfulness to lives and relationships. Improve society by the increased empathy, emotional balance, and sense of wonder which dream exploration invites. A dream can be meaningful even if you don’t know what it means. The Dream Journal is produced at and airs on KSQD Santa Cruz, 90.7 FM. Catch it streaming LIVE at KSQD.org 10-11am Pacific Time on Saturdays. Call or text with your dreams or questions at 831-900-5773 or email at onair@ksqd.org. Podcasts are available on all major podcast platforms the Monday following the live show. The complete KSQD Dream Journal podcast page can be found at ksqd.org/the-dream-journal/. Closed captioning is available on the YouTube version of this podcast and an automatically generated transcript is available at Apple Podcasts. Thanks for being a Dream Journal listener! Available on all major podcast platforms. Rate it, review it, subscribe, and tell your friends.

Wharton vice dean for executive education Patti Williams talks with Jennifer Tejada, CEO of digital operations management firm PagerDuty, about the importance of having an “ownership mindset,” understanding your users, and preparing for big changes like the advent of AI. Hosted on Acast. See acast.com/privacy for more information.

Right before their session at PagerDuty on Tour London, Laura Morgan joins us to chat about first incident stories, the future of AI in Spotify and more.

In this episode of Revenue Insights, host Guy Rubin speaks with Ivy Holt, Head of Global Revenue Enablement at PagerDuty, about the evolving role of enablement in driving sales success. Ivy shares insights on the distinction between revenue operations and enablement, measuring effectiveness, and the impact of AI and remote work on modern sales strategies. With 18+ years of experience at Red Hat, Pendo, and PagerDuty, she specializes in aligning global teams, scaling enterprise sales, and shifting organizations from transactional selling to strategic partnerships. This episode is packed with valuable takeaways for sales leaders and enablement professionals looking to optimize performance and drive revenue growth.

In this episode of Partnerships Unraveled, we sit down with Timm Hoyt, SVP of Global Partner Sales and Alliances at Sumo Logic, to break down why companies that prioritize a partner-first strategy see massive long-term success. - How to shift from a partner-convenient to a partner-centric model - Why a clear vision is critical for scaling global partnerships - The hard financial metrics that prove partner-led growth is the future - The role of AWS Marketplace in simplifying enterprise deals - How AI and solution providers are reshaping the channel Timm shares insights from his career-leading channel transformations at Sumo Logic, Druva, and PagerDuty. If you're a channel leader looking to scale faster and drive revenue through partnerships, this episode is packed with insights. Connect with Timm: https://www.linkedin.com/in/timm-hoyt-43a853a/ _________________________Learn more about Channext

Season 1 Episode 29: Navigating Trade-Offs and Balancing Priorities The Data Product Management In Action podcast, brought to you by executive producer Scott Hirleman, is a platform for data product management practitioners to share insights and experiences. In this episode of Data Product Management in Action, host Alexa Westlake talks with Anita Chen, diving into the complexities of managing data products. Anita, a product manager at PagerDuty, shares her approach to defining data products, prioritizing work, and balancing project work with interrupt-driven tasks. They discuss the critical roles of governance, security, and user enablement while emphasizing the importance of transparency and communication. The conversation also explores the transformative potential of generative AI in data product interactions and the build-vs-buy decision-making process. Gain insights into how data product management uniquely differs from traditional software product management and learn actionable strategies for success. Meet our Host Alexa Westlake: Alexa is a Data Analytics Leader in the Identity and Access Management space with a proven track record scaling high-growth SaaS companies. As a Staff Data Analyst at Okta, she brings a wealth of expertise in enterprise data, business intelligence, and strategic decision-making from the various industries she's worked in including telecommunications, strategy execution, and cloud computing. With a passion for harnessing the power of data for actionable insights, Alexa plays a crucial role in driving Okta's security, growth, and scale, helping the organization leverage data to execute on their market opportunity. Connect with Alexa on LinkedIn. Meet our guest Anita Chen:  Anita is a Data Product Manager at PagerDuty, a digital operations company helping teams resolve issues faster, eliminate alert fatigue, and build more reliable services! Her background is mainly in the People Analytics space which has now expanded to data at scale with our Enterprise Data Team. She currently helps build data products that enable our teams to deliver the best possible customer experience. Anita is most passionate about how data can impact someone's lived experience and endeavor to democratize data in everything she builds. Connect with Anita on LinkedIn. All views and opinions expressed are those of the individuals and do not necessarily reflect their employers or anyone else.  Join the conversation on LinkedIn.  Apply to be a guest or nominate someone that you know.  Do you love what you're listening to? Please rate and review the podcast, and share it with fellow practitioners you know. Your support helps us reach more listeners and continue providing valuable insights! 

ABOUT ANDY KORTZAndy Kortz is currently the Chief Technology Officer at Integra Testing, where he leads technology transformation and drives operational efficiency in aggressive growth organizations. Andy also is a co-lead for the ELC Local Chapter initiative in Chicago. With over 20 years of experience in enterprise architecture and software development, Andy has consistently delivered innovative solutions while reducing IT expenses and improving application value. Drawing on his expertise in cloud technologies, data solutions, and integrations, Andy focuses on fostering a culture of continuous learning, building and empowering high-performing teams, and delivering customer-centric solutions in fast-paced environments.ABOUT JAMES TYACKJames is an engineering manager with a passion for people, technology, and learning. He's built and led distributed, diverse teams of engineers across locations and timezones for 10 years. James believes strongly in the value of diversity and championing a sense of belonging for everyone, from day 1. He's well versed in growth strategy, chaos engineering, major incident response, and blameless practice, and culture grounded by trust and psychological safety. He leads the Growth Acquisition team at Coursera where he's proud to be part of an organization that's transforming lives through learning. Previously, James enjoyed building and leading the Growth and Integrations engineering teams at PagerDuty.ABOUT JOHN ROSSJohn Ross is the Director of Infrastructure and Cloud at KUBRA, expertly navigating IT infrastructure and cloud solutions. Based in Toronto, John's career showcases a diverse range of experiences from large corporations to dynamic startups. He has a knack for aligning technology with business objectives, building robust teams, and managing platform migrations to the cloud. With experience in leading industry names like Ingram Micro and Symantec, as well as in the telecommunications sector, John combines strategic insight with a personable approach. His passion for sailing mirrors his love for innovation and precision in professional pursuits.SHOW NOTES:Scaling communication practices in parallel with scaling your org with Andy Kortz (1:18)Tools for bridging communication gaps between groups & building trust (2:49)Use humor strategically to break tension / build trust (5:16)Andy's introduction to ELC Chicago & the best parts of that community (8:57)Engineering challenges / conversations from ELC Chicago (10:24)What engineering leaders can learn from the best online courses - making a “Day One” commitment with James Tyack (12:28)Frameworks for putting the “Day One” commitment into practice (14:49)What making a “Day One” commitment looks like @ Coursera (17:59)Why the commitment needs to be made explicit (19:25)Practical exercises to encourage innovation & foster creativity (21:06)Strategies for getting hands-on with your learning (23:10)James's experience with ELC South Bay & connecting with leaders in a specific space (25:05)How to make the most out of attending your first ELC event (26:27)How to level up your teams through servant leadership with John Ross (27:52)Realizing you're the bottleneck & tips for stepping back / increasing team trust (30:49)John's experience with ELC Toronto & what ELC means to him (33:12)LINKS AND RESOURCESCheck out all of our local chapters & get involved here: elc.community/home/clubsThis episode wouldn't have been possible without the help of our incredible production team:Patrick Gallagher - Producer & Co-HostJerry Li - Co-HostNoah Olberding - Associate Producer, Audio & Video Editor https://www.linkedin.com/in/noah-olberding/Dan Overheim - Audio Engineer, Dan's also an avid 3D printer - https://www.bnd3d.com/Ellie Coggins Angus - Copywriter, Check out her other work at https://elliecoggins.com/about/

Today we're diving into a critical topic: the evolution from solo engineering efforts to collaborative support models in broadcasting. Just as a one-person band can only play so many instruments at once, a single engineer can't tackle every technical challenge alone. By banding together and working in groups outside traditional broadcast companies, we can support one another, foster career growth, and achieve a healthier work-life balance. Our guests Rob Bertrand and Shaun Dolan aim to do just that at Inrush Broadcast Services,, a 14-person broadcast technology service provider. Show Notes:Inrush Broadcast Services is a consulting engineering firm serving the radio industry and adjacent media fields.Shaun mentioned PagerDuty, a web platform designed to coordinate working teams and their efficient response to customers’ needs.Shaun likes CoScreen, a multi-user screen sharing platform that makes collaboration truly efficient.Rob is delighted with the Scout Pro 3 Ethernet cable tester and identifier from Klein Tools. Kirk loves it, too. Guests:Shaun Dolan - Partner at Inrush Broadcast ServicesRob Bertrand - Partner at Inrush Broadcast Services Host:Kirk Harnack, The Telos Alliance, Delta Radio, Star94.3, South Seas Broadcasting, & Akamai BroadcastingFollow TWiRT on Twitter and on Facebook - and see all the videos on YouTube.TWiRT is brought to you by:Broadcasters General Store, with outstanding service, saving, and support. Online at BGS.cc. Broadcast Bionics - making radio smarter with Bionic Studio, visual radio, and social media tools at Bionic.radio.Aiir, providing PlayoutONE radio automation, and other advanced solutions for audience engagement.Angry Audio and the new Rave analog audio mixing console. The new MaxxKonnect Broadcast U.192 MPX USB Soundcard - The first purpose-built broadcast-quality USB sound card with native MPX output. Subscribe to Audio:iTunesRSSStitcherTuneInSubscribe to Video:iTunesRSSYouTube

About the CISO Circuit SeriesSean Martin and Michael Piacente join forces roughly once per month (or so, depending on schedules) to discuss everything from looking for a new job, entering the field, finding the right work/life balance, examining the risks and rewards in the role, building and supporting your team, the value of the community, relevant newsworthy items, and so much more. Join us to help us understand the role of the CISO so that we can collectively find a path to Redefining CyberSecurity for business and society. If you have a topic idea or a comment on an episode, feel free to contact Sean Martin.____________________________Guests: Heather Hinton, CISO-in-Residence, Professional Association of CISOsOn LinkedIn | https://www.linkedin.com/in/heather-hinton-9731911/____________________________Host: Sean Martin, Co-Founder at ITSPmagazine [@ITSPmagazine] and Host of Redefining CyberSecurity Podcast [@RedefiningCyber]On ITSPmagazine | https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/sean-martinMichael Piacente, Managing Partner and Cofounder of Hitch PartnersOn ITSPmagazine | https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/michael-piacente____________________________This Episode's SponsorsImperva | https://itspm.ag/imperva277117988LevelBlue | https://itspm.ag/levelblue266f6cThreatLocker | https://itspm.ag/threatlocker-r974___________________________Episode NotesIn this episode of the CISO Circuit Series, part of the Redefining Cybersecurity Podcast on ITSPmagazine, hosts Sean Martin and Michael Piacente welcomed Heather Hinton, seasoned cybersecurity leader, to discuss the evolving responsibilities and recognition of Chief Information Security Officers (CISOs). Their conversation explored the transformative work of the Professional Association of CISOs (PAC), an organization dedicated to establishing standards, accreditation, and support for cybersecurity leaders globally.This episode addressed three critical questions shaping the modern CISO role:How can CISOs build trust within their organizations?What is PAC doing to elevate cybersecurity as a recognized profession?How can CISOs prepare for increasing scrutiny and legal risks?Building Trust: A CISO's Key ResponsibilityHeather Hinton, whose career includes leadership roles like VP and CISO for IBM Cloud and PagerDuty, underscores that trust is foundational for a CISO's success. Beyond technical expertise, a CISO must demonstrate leadership, strategic thinking, and effective communication with boards, executives, and teams. Hinton highlights that cybersecurity should not be perceived as merely a technical function but as a critical enabler of business objectives.The PAC accreditation process reinforces this perspective by formalizing the skills needed to build trust. From fostering collaboration to aligning security strategies with organizational goals, PAC equips CISOs with tools to establish credibility and demonstrate value from day one.Elevating Cybersecurity as a Recognized ProfessionMichael Piacente, Managing Partner at Hitch Partners and co-host of the CISO Circuit Series, emphasizes PAC's role in professionalizing cybersecurity. By introducing a Code of Professional Conduct, structured accreditation programs, and robust career development resources, PAC is raising the bar for the profession. Hinton and Piacente explain that PAC's ultimate vision is to make membership and accreditation standard for CISO roles, akin to certifications we've come to expect and rely upon for doctors or lawyers.This vision reflects a growing recognition of cybersecurity as a discipline critical not only to organizations but to society as a whole. PAC's advocacy extends to shaping global policies, setting professional standards, and fostering an environment where CISOs are equipped to handle emerging challenges like hybrid warfare and AI-driven threats.Preparing for Legal Risks and Industry ChallengesThe conversation also delves into the increasing legal and regulatory scrutiny CISOs face. Piacente and Hinton stress the importance of having clear job descriptions, liability protections, and professional resources—areas where PAC is driving significant progress. By providing legal and mental health support, along with peer-driven mentorship, PAC empowers CISOs to navigate these challenges with confidence.Hinton notes that PAC is also a critical voice in addressing broader systemic risks, advocating for policies that protect CISOs while ensuring they are well-positioned to protect their organizations and society.Looking AheadWith goals to expand its membership to 1,000 and scale its accreditation programs by 2025, PAC is setting the foundation for a more unified and professionalized cybersecurity community. Hinton envisions PAC becoming a global authority, advising governments and organizations on cybersecurity standards and policies while fostering collaboration among professionals.For those aspiring to advance cybersecurity as a recognized profession, PAC offers a platform to shape the future of the field. Learn more about PAC and how to join at TheCISO.org.____________________________Watch this and other videos on ITSPmagazine's YouTube ChannelRedefining CyberSecurity Podcast with Sean Martin, CISSP playlist:

About the CISO Circuit SeriesSean Martin and Michael Piacente join forces roughly once per month (or so, depending on schedules) to discuss everything from looking for a new job, entering the field, finding the right work/life balance, examining the risks and rewards in the role, building and supporting your team, the value of the community, relevant newsworthy items, and so much more. Join us to help us understand the role of the CISO so that we can collectively find a path to Redefining CyberSecurity for business and society. If you have a topic idea or a comment on an episode, feel free to contact Sean Martin.____________________________Guests: Heather Hinton, CISO-in-Residence, Professional Association of CISOsOn LinkedIn | https://www.linkedin.com/in/heather-hinton-9731911/____________________________Host: Sean Martin, Co-Founder at ITSPmagazine [@ITSPmagazine] and Host of Redefining CyberSecurity Podcast [@RedefiningCyber]On ITSPmagazine | https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/sean-martinMichael Piacente, Managing Partner and Cofounder of Hitch PartnersOn ITSPmagazine | https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/michael-piacente____________________________This Episode's SponsorsImperva | https://itspm.ag/imperva277117988LevelBlue | https://itspm.ag/levelblue266f6cThreatLocker | https://itspm.ag/threatlocker-r974___________________________Episode NotesIn this episode of the CISO Circuit Series, part of the Redefining Cybersecurity Podcast on ITSPmagazine, hosts Sean Martin and Michael Piacente welcomed Heather Hinton, seasoned cybersecurity leader, to discuss the evolving responsibilities and recognition of Chief Information Security Officers (CISOs). Their conversation explored the transformative work of the Professional Association of CISOs (PAC), an organization dedicated to establishing standards, accreditation, and support for cybersecurity leaders globally.This episode addressed three critical questions shaping the modern CISO role:How can CISOs build trust within their organizations?What is PAC doing to elevate cybersecurity as a recognized profession?How can CISOs prepare for increasing scrutiny and legal risks?Building Trust: A CISO's Key ResponsibilityHeather Hinton, whose career includes leadership roles like VP and CISO for IBM Cloud and PagerDuty, underscores that trust is foundational for a CISO's success. Beyond technical expertise, a CISO must demonstrate leadership, strategic thinking, and effective communication with boards, executives, and teams. Hinton highlights that cybersecurity should not be perceived as merely a technical function but as a critical enabler of business objectives.The PAC accreditation process reinforces this perspective by formalizing the skills needed to build trust. From fostering collaboration to aligning security strategies with organizational goals, PAC equips CISOs with tools to establish credibility and demonstrate value from day one.Elevating Cybersecurity as a Recognized ProfessionMichael Piacente, Managing Partner at Hitch Partners and co-host of the CISO Circuit Series, emphasizes PAC's role in professionalizing cybersecurity. By introducing a Code of Professional Conduct, structured accreditation programs, and robust career development resources, PAC is raising the bar for the profession. Hinton and Piacente explain that PAC's ultimate vision is to make membership and accreditation standard for CISO roles, akin to certifications we've come to expect and rely upon for doctors or lawyers.This vision reflects a growing recognition of cybersecurity as a discipline critical not only to organizations but to society as a whole. PAC's advocacy extends to shaping global policies, setting professional standards, and fostering an environment where CISOs are equipped to handle emerging challenges like hybrid warfare and AI-driven threats.Preparing for Legal Risks and Industry ChallengesThe conversation also delves into the increasing legal and regulatory scrutiny CISOs face. Piacente and Hinton stress the importance of having clear job descriptions, liability protections, and professional resources—areas where PAC is driving significant progress. By providing legal and mental health support, along with peer-driven mentorship, PAC empowers CISOs to navigate these challenges with confidence.Hinton notes that PAC is also a critical voice in addressing broader systemic risks, advocating for policies that protect CISOs while ensuring they are well-positioned to protect their organizations and society.Looking AheadWith goals to expand its membership to 1,000 and scale its accreditation programs by 2025, PAC is setting the foundation for a more unified and professionalized cybersecurity community. Hinton envisions PAC becoming a global authority, advising governments and organizations on cybersecurity standards and policies while fostering collaboration among professionals.For those aspiring to advance cybersecurity as a recognized profession, PAC offers a platform to shape the future of the field. Learn more about PAC and how to join at TheCISO.org.____________________________Watch this and other videos on ITSPmagazine's YouTube ChannelRedefining CyberSecurity Podcast with Sean Martin, CISSP playlist:

Plan and PRACTICE for better incident response with insights from Tim Armandpour, CTO of PagerDuty. Learn the secrets to resilience from the team that mitigated the impact of a major outage—handling a 250% traffic surge while delivering on their SLA. Listen to find out: -

Zach sits down again with Roshan Kindred, Chief Diversity Officer at PagerDuty about the future of work and how corporate DEI has to change. Learn more about Living Corporate's offerings and services. https://www.living-corporate.com/about Check out our merch! https://bit.ly/375rFbY

How does your organization respond to incidents? While at NDC Porto, Richard chatted with Mandi Walls about her experiences with different incidents, from corrupted files to data center failures. Mandi talks about detecting and determining the scope of an incident, whether it is specific to a customer (or group of customers), or possibly system wide. The conversation ranges over external attacks, bad software updates, unique configuration problems, and more. Keeping good records during the incident helps clean up after the event and provides for an effective retrospective.LinksPagerDutyRecorded October 17, 2024

It turns out, you don't need to step outside to observe the clouds. On this episode, we're joined by Chronosphere Field CTO Ian Smith. He and Corey delve into the innovative solutions Chronosphere offers, share insights from Ian's experience in the industry, and discuss the future of cloud-native technologies. Whether you're a seasoned cloud professional or new to the field, this conversation with Ian Smith is packed with valuable perspectives and actionable takeaways.Show Highlights:(0:00) Intro(0:42) Chronosphere sponsor read(1:53) The role of Chief of Staff at Chronosphere(2:45) Getting recognized in the Gartner Magic Quadrant(4:42) Talking about the buying process(8:26) The importance of observability(10:18) Guiding customers as a vendor(12:19)  Chronosphere sponsor read(12:46) What should you do as an observability buyer(16:01) Helping orgs understand observability(19:56) Avoiding toxicly positive endorsements(24:15) Being transparent as a vendor(27:43) The myth of "winner take all"(30:02) Short term fixes vs. long term solutions(33:54) Where you can find more from Ian and ChronosphereAbout Ian SmithIan Smith is Field CTO at Chronosphere where he works across sales, marketing, engineering and product to deliver better insights and outcomes to observability teams supporting high-scale cloud-native environments. Previously, he worked with observability teams across the software industry in pre-sales roles at New Relic, Wavefront, PagerDuty and Lightstep.LinksChronosphere: https://chronosphere.io/?utm_source=duckbill-group&utm_medium=podcastIan's Twitter: https://x.com/datasmithingIan's LinkedIn: https://www.linkedin.com/in/ismith314159/SponsorChronosphere: https://chronosphere.io/?utm_source=duckbill-group&utm_medium=podcast

Send us a Text Message.In this inspiring episode of Happy at Work, we sit down with Nisha Kadaba, Director of Global Impact at PagerDuty. Nisha shares insights on building a culture of social impact within organizations, discussing PagerDuty's innovative approach to employee volunteerism and community engagement. From skills-based pro bono work to strategic partnerships with nonprofits, learn how companies can foster a sense of purpose and connection among employees while making a meaningful difference in their communities.Key Takeaways:Skills-based volunteerism as a powerful tool for employee engagement and retention.Leveraging social impact programs to combat workplace loneliness and foster cross-functional connections.The importance of leadership involvement and company-wide recognition in building a culture of giving back.To stay connected and continue the conversation, be sure to follow us on LinkedIn. And don't forget to check out our previous episodes for more tips and strategies to boost your workplace happiness. You can find them on your favorite podcast platform or on our website. If you have any questions, comments, or topic suggestions for future episodes, please reach out to us. We'd love to hear from you!Stay inspired, stay motivated, and stay happy at work!

Incident response is an increasingly difficult area for organizations. Many teams end up paying a lot of money for incident management solutions. However, issues remain because processes supporting the incident response are not robust.Incident response software alone isn't going to fix bad incident processes. It's gonna help for sure. You need these incident management tools to manage the data and communications within the incident. But you also need to have effective processes and human-technology integration. Dr Ukis wrote in his Establishing SRE Foundations book about complex incident coordination and priority setting. According to Vladislav, at the beginning of your SRE journey, it's not going to be focused on incident response in terms of setting up an incident response process, but more on core SRE artifacts like SLIs, availability measurement, SLOs, etc. And now we are safely investing more into the customer-facing features and things like this. So this is going to be the core SRE concepts. But then at some point, once you've got these things, more or less established in the organization. Understanding and Leveraging SLOsOnce your Service Level Objectives (SLOs) are well-defined and refined over time, they should accurately reflect user and customer experiences. Your SLOs are no longer just initial metrics; they've been validated through production. Product managers should now be able to use this data to make informed decisions about feature prioritization. This foundational work is crucial because it sets the stage for integrating a formal incident response process effectively.Implementing a Formal Incident ResponseBefore you overlay a formal incident response process, ensure that you have the cultural and technical groundwork in place. Without this, the process might not be as effective. When the foundational SLOs and organizational culture are strong, a well-structured incident response process can significantly enhance its effectiveness.Coordinating During Major IncidentsWhen a significant incident occurs, detecting it through SLO breaches is just the beginning. You need a system in place to coordinate responses across multiple teams. Consider appointing incident commanders and coordinators, as recommended in PagerDuty's documentation, to manage this coordination. Develop a lightweight process to guide how incidents are handled.Classifying IncidentsEstablish an incident classification scheme to differentiate between types of incidents. This scheme should include priorities such as Priority One, Priority Two, and Priority Three. Due to the inherently fuzzy nature of incidents, your classification system should also include guidelines for handling ambiguous cases. For instance, if uncertain whether an incident is Priority One or Two, default to Priority One.Deriving Actions from Incident ClassificationBased on the incident classification, outline specific actions. For example, Priority One incidents might require immediate involvement from an incident commander. They might take the following actions:* Create a communication channel, assemble relevant teams, and start coordination. * Simultaneously inform stakeholders according to their priority group. * Define stakeholder groups and establish protocols for notifying them as the situation evolves.Keep Incident Response Processes Simple and AccessibleEnsure that your incident response process is concise and easily understandable. Ideally, it should fit on a single sheet of paper. Complexity can lead to confusion and inefficiencies, so aim for simplicity and clarity in your process diagram. This approach ensures that the process is practical and can be followed effectively during an incident.Preparing Your OrganizationAn effective incident response process relies on an organization's readiness for such rigor. Attempting to implement this process in an organization not yet mature enough may result in poor adherence during critical times. Make sure your organization is prepared to follow the established procedures.For a deeper dive into these concepts, consider reading "Establishing SRE Foundations," available on Amazon and other book retailers. For further inquiries, you can also connect with the author, Vlad, on LinkedIn. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit read.srepath.com

In this episode, Coach K interviews one of his favorite voices in the enablement community, Senait Isaac, who shares her extensive experience from customer success to tools enablement at PagerDuty. Senait delves into her strategies for effectively utilizing tools such as LinkedIn Sales Navigator and Gong to make sales teams more efficient and successful. They also discuss the challenges in defining the role of enablement in organizations and how leaders can better support and coach their teams. Connect with Senait: https://www.linkedin.com/in/senaitisaac/Connect with Coach K: https://www.linkedin.com/in/jmkmba/

Elena is the Chief Financial Officer of Toast, the cloud-based, end-to-end technology platform purpose-built for the entire restaurant community - a public company now valued close to $15Bn. With more than 30 years of experience in leading large global organizations, Elena's expertise ranges from scaling and building SaaS businesses into multi-billion organizations and building and leading large-scale operational teams. Before joining Toast, Elena has held senior roles in finance working as the VP of Finance at Charles Schwab, SVP of Finance and Strategy at Salesforce and the Chief Financial Officer at Zendesk, where she helped scale the company to over $1 billion in annual revenue.Beyond operating, Elena is an investor and sits on the board of PagerDuty. She is also the chair of the Berkeley Haas School Board, serving as the first woman to serve in this role; Berkeley is also where she earned her Bachelors degree in Accounting. -----Past guests include Margaret Wishingrad, Kara Goldin, Brandi Chastain, Julie Foudy, Ann Miura Ko, Linda Avey, Sarah Leary, Becky Sauerbrunn and many more.Follow us on Instagram | LinkedIn | Youtube-----Show Notes: 1. Intro of Elena Gomez + She Leads2. Elena's Upbringing 3. The Value of Education and Work Ethic4. The Influence of Elena's Grandfather in Accounting5. Early Career at Charles Schwab + Navigating Imposter Syndrome6. Transition to Salesforce7. Authenticity and Self-Advocacy in the Workplace8. Becoming CFO + Building Trust in Relationships9. Top 3 Skills in a CFO: Storytelling, Communication, Customer Obsession10. Advocating for Diversity and Inclusion11. 'Work-Life Balance' as a Mother and CFOPlease share She Leads with a friend and Leave a Review!

PagerDuty CEO Jennifer Tejada said that “there's no such thing as perfect software” and explained how tech outages can unfold.

Zach sits down with Roshan Kindred, Chief Diversity Officer at PagerDuty about her journey, the state of DEI, and the future of work. Learn more about Roshan Kindred here. https://www.linkedin.com/in/roshankindred Subscribe to Living Corporate on Patreon for ad-free, early access content and more. https://bit.ly/2Xsbbbb Learn more about Living Corporate's offerings and services. https://www.living-corporate.com/about Check out our merch! https://bit.ly/375rFbY

Summary This episode features an insightful conversation with Petr Janda, the CEO and founder of Synq. Petr shares his journey from being an engineer to founding Synq, emphasizing the importance of treating data systems with the same rigor as engineering systems. He discusses the challenges and solutions in data reliability, including the need for transparency and ownership in data systems. Synq's platform helps data teams manage incidents, understand data dependencies, and ensure data quality by providing insights and automation capabilities. Petr emphasizes the need for a holistic approach to data reliability, integrating data systems into broader business processes. He highlights the role of data teams in modern organizations and how Synq is empowering them to achieve this. Announcements Hello and welcome to the Data Engineering Podcast, the show about modern data management Data lakes are notoriously complex. For data engineers who battle to build and scale high quality data workflows on the data lake, Starburst is an end-to-end data lakehouse platform built on Trino, the query engine Apache Iceberg was designed for, with complete support for all table formats including Apache Iceberg, Hive, and Delta Lake. Trusted by teams of all sizes, including Comcast and Doordash. Want to see Starburst in action? Go to dataengineeringpodcast.com/starburst (https://www.dataengineeringpodcast.com/starburst) and get $500 in credits to try Starburst Galaxy today, the easiest and fastest way to get started using Trino. Your host is Tobias Macey and today I'm interviewing Petr Janda about Synq, a data reliability platform focused on leveling up data teams by supporting a culture of engineering rigor Interview Introduction How did you get involved in the area of data management? Can you describe what Synq is and the story behind it? Data observability/reliability is a category that grew rapidly over the past ~5 years and has several vendors focused on different elements of the problem. What are the capabilities that you saw as lacking in the ecosystem which you are looking to address? Operational/infrastructure engineers have spent the past decade honing their approach to incident management and uptime commitments. How do those concepts map to the responsibilities and workflows of data teams? Tooling only plays a small part in SLAs and incident management. How does Synq help to support the cultural transformation that is necessary? What does an on-call rotation for a data engineer/data platform engineer look like as compared with an application-focused team? How does the focus on data assets/data products shift your approach to observability as compared to a table/pipeline centric approach? With the focus on sharing ownership beyond the boundaries on the data team there is a strong correlation with data governance principles. How do you see organizations incorporating Synq into their approach to data governance/compliance? Can you describe how Synq is designed/implemented? How have the scope and goals of the product changed since you first started working on it? For a team who is onboarding onto Synq, what are the steps required to get it integrated into their technology stack and workflows? What are the types of incidents/errors that you are able to identify and alert on? What does a typical incident/error resolution process look like with Synq? What are the most interesting, innovative, or unexpected ways that you have seen Synq used? What are the most interesting, unexpected, or challenging lessons that you have learned while working on Synq? When is Synq the wrong choice? What do you have planned for the future of Synq? Contact Info LinkedIn (https://www.linkedin.com/in/petr-janda/?originalSubdomain=dk) Substack (https://substack.com/@petrjanda) Parting Question From your perspective, what is the biggest gap in the tooling or technology for data management today? Closing Announcements Thank you for listening! Don't forget to check out our other shows. Podcast.__init__ (https://www.pythonpodcast.com) covers the Python language, its community, and the innovative ways it is being used. The Machine Learning Podcast (https://www.themachinelearningpodcast.com) helps you go from idea to production with machine learning. Visit the site (https://www.dataengineeringpodcast.com) to subscribe to the show, sign up for the mailing list, and read the show notes. If you've learned something or tried out a project from the show then tell us about it! Email hosts@dataengineeringpodcast.com (mailto:hosts@dataengineeringpodcast.com) with your story. Links Synq (https://www.synq.io/) Incident Management (https://www.pagerduty.com/resources/learn/what-is-incident-management/) SLA == Service Level Agreement (https://en.wikipedia.org/wiki/Service-level_agreement) Data Governance (https://en.wikipedia.org/wiki/Data_governance) Podcast Episode (https://www.dataengineeringpodcast.com/nicola-askham-practical-data-governance-episode-428) PagerDuty (https://www.pagerduty.com/) OpsGenie (https://www.atlassian.com/software/opsgenie) Clickhouse (https://clickhouse.com/) Podcast Episode (https://www.dataengineeringpodcast.com/clickhouse-data-warehouse-episode-88/) dbt (https://www.getdbt.com/) Podcast Episode (https://www.dataengineeringpodcast.com/dbt-data-analytics-episode-81/) SQLMesh (https://sqlmesh.readthedocs.io/en/stable/) Podcast Episode (https://www.dataengineeringpodcast.com/sqlmesh-open-source-dataops-episode-380) The intro and outro music is from The Hug (http://freemusicarchive.org/music/The_Freak_Fandango_Orchestra/Love_death_and_a_drunken_monkey/04_-_The_Hug) by The Freak Fandango Orchestra (http://freemusicarchive.org/music/The_Freak_Fandango_Orchestra/) / CC BY-SA (http://creativecommons.org/licenses/by-sa/3.0/)

When a website goes down, companies lose an average of $500,000 per minute. The Sunday Times' tech correspondent Danny Fortson brings on Jennifer Tejada, chief executive of PagerDuty, a company founded to keep that from happening (2:45). She talks about growing up in a small town (8:00), using supercomputers in the 1990's to sell consumer products (12:30), coming to the West Coast via Australia (14:00), working around the world (16:30), operating as an outsider (18:15), defending DEI (21:00), the crossover of pro sports and tech (25:00), and going public (28:30). Hosted on Acast. See acast.com/privacy for more information.

Mike Droesch and Joe Lynch discuss the supply chain road map. Mike is a Partner at Bessemer Venture Partners, a venture capital firm that backs promising startups in technology, supply chain, healthcare, and consumer markets. Mike's focus is on logistics and supply chain. Click the link to see Mike review BVP's Supply Chain Roadmap.  Summary: The Supply Chain Road Map In this podcast, Mike Droesch from Bessemer Venture Partners shares insights on the importance of a supply chain roadmap and how technology is transforming the logistics industry. He discusses their firm's focus on investing in early-stage companies that bring innovation to the sector, and highlights key areas such as workflow optimization, digital connectivity, and automated financial workflows. Mike also emphasizes the significance of having a founding team with industry expertise and a deep understanding of pain points, and how venture capital funding enables the development of cutting-edge solutions in a competitive market. #SupplyChainRoadmap #LogisticsTech #VentureCapitalInsights About Mike Droesch Mike Droesch is a Partner in the Cambridge office primarily focusing on AI applications, cybersecurity, supply chain software, and B2B marketplaces. He currently serves on the board of directors for Tackle, Curri, Raft, Cypress, Netography, Optimal Dynamics, and VendorPM. Previously, Mike worked with a few venture-backed startups in Boston, including two Bessemer portfolio companies, Fuze and InsightSquared, where he supported sales operations and analytics efforts. He started his career as a systems engineer and then spent nearly three years in management consulting at Navigant, where he helped companies build new businesses around emerging energy and infrastructure technologies in the U.S. and Middle East. He holds an MBA from the MIT Sloan School of Management, a Master's Degree in naval architecture and engineering from the University of Michigan, and a degree in mechanical engineering from Tufts University. About Bessemer Venture Partners Bessemer Venture Partners helps entrepreneurs lay strong foundations to build and forge long-standing companies. With more than 145 IPOs and 300 portfolio companies in the enterprise, consumer and healthcare spaces, Bessemer supports founders and CEOs from their early days through every stage of growth. Bessemer's global portfolio has included Pinterest, Shopify, Twilio, Yelp, LinkedIn, PagerDuty, DocuSign, Wix, Fiverr, and Toast and has more than $18 billion of assets under management. Bessemer has teams of investors and partners located in Tel Aviv, Silicon Valley, San Francisco, New York, London, Hong Kong, Boston, and Bangalore. Born from innovations in steel more than a century ago, Bessemer's storied history has afforded its partners the opportunity to celebrate and scrutinize its best investment decisions (see Memos) and also learn from its mistakes (see Anti-Portfolio). Key Takeaways: The Supply Chain Road Map The importance of having a supply chain roadmap aligned with company goals and objectives. Bessemer Venture Partners' focus on investing in early-stage technology companies. The impact of COVID on the supply chain logistics technology industry and market volatility. Venture capital's preference for software businesses over hardware due to scalability and capital requirements. Mike Droesch's journey from mechanical engineering to venture capital at Bessemer Venture Partners. The supply chain roadmap: identifying opportunities for technology to impact the supply chain and logistics industry. Workflow optimization software helping trucking companies improve efficiency and profitability through data-driven decisions. Timestamps (00:00:00) The Supply Chain Roadmap (00:00:19) The History of Bessemer Venture Partners (00:02:00) Venture Capital in Supply Chain Logistics (00:06:31) Venture Capital's Focus on Software Startups (00:08:57) Discovering Venture Capital and BVP (00:12:13) Exploring the Supply Chain Technology Landscape (00:18:21) Optimizing Trucking with Workflow Optimization Software (00:24:35) Unlocking Supply Chain Efficiency with Digital Connectivity (00:29:02) Logistics Visibility: Bridging Silos and Automation (00:35:16) AI Readiness: Cleaning Data for Future Decisions (00:36:44) Automating Financial Workflows with AI (00:38:08) Improving Invoicing and Payment with AI (00:42:11) VC Funding Drives Logistics Industry Innovation (00:42:48) Streamlining Supply Chains for Competitive Advantage (00:44:14) Investing in Early-Stage Supply Chain Tech (00:46:56) Industry Expertise Trumps Finance in Supply Chain Startups (00:48:49) Investing in Supply Chain Startups Learn More About The Supply Chain Road Map Mike Droesch | Linkedin Bessemer Venture Partners | Linkedin Bessemer Venture Partners The Logistics of Logistics Podcast If you enjoy the podcast, please leave a positive review, subscribe, and share it with your friends and colleagues. The Logistics of Logistics Podcast: Google, Apple, Castbox, Spotify, Stitcher, PlayerFM, Tunein, Podbean, Owltail, Libsyn, Overcast Check out The Logistics of Logistics on Youtube

In this episode of Dev Interrupted, Conor Bronsdon is joined by Sanghamitra Goswami, Senior Director of Data Science and Machine Learning at PagerDuty. Sanghamitra shares her expertise in AI and data science, including how engineering teams can effectively leverage both within their organizations. She also explores the history and significance of LLMs, strategies for measuring success and ROI, and the importance of foundational data work. The conversation ends with a discussion about practical applications of AI at PagerDuty, including features designed to reduce noise and improve incident resolution. Episode Highlights:00:56 Why are LLMs important for engineering teams to understand?03:17 How should engineering leaders think about using AI in their products?07:57 What sort of plan should engineering leaders have to get buy in for AI?13:22 Are there ways to show ROI on an investment in AI?15:08 How should we communicate with customers about AI in our products?18:53 How can companies find a good use case for AI in their product?Show Notes:LinkedInPagerDutySupport the show: Subscribe to our Substack Leave us a review Subscribe on YouTube Follow us on Twitter or LinkedIn Offers: Learn about Continuous Merge with gitStream Get your DORA Metrics free forever

Tanguy Crusson is the product lead for Jira Product Discovery at Atlassian. In his more than 10 years at the company, he has been instrumental in taking several new products from zero to one, including HipChat, Statuspage, and Jira Product Discovery. In this episode, we dive deep into the struggles of innovating and building new products inside a large company. Tanguy shares candid stories about what worked, what didn't, and his many hard-won lessons learned about how to successfully build 0 to 1. We cover:• Why large companies with so many advantages still fail at creating new products• Lessons learned from building HipChat• How to avoid common pitfalls like competitive myopia and premature scaling• Lessons learned from the acquisition and integration of Statuspage• Insights from the success of Jira Product Discovery• Tactics for protecting your “ugly babies”• The power of “lighthouse users”• The importance of having a “why now”• Much more—Brought to you by:• Vanta—Automate compliance. Simplify security• WorkOS—Modern identity platform for B2B SaaS, free up to 1 million MAUs• Coda—The all-in-one collaborative workspace—Find the transcript at: https://www.lennysnewsletter.com/p/building-0-to-1-inside-atlassian-tanguy-crusson—Where to find Tanguy Crusson:• X: https://x.com/tanguycrusson• LinkedIn: https://www.linkedin.com/in/tanguy-crusson-99832a—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Tanguy's background(02:30) Tanguy's journey at Atlassian(07:03) The challenges of innovating in large companies(10:42) Atlassian's high bar for excellence (12:58) The HipChat story: successes, failures, and lessons learned(20:47) Lessons learned from building HipChat(33:49) Statuspage: a journey of perseverance(39:48) Acquisition challenges and lessons(47:22) Strategic decisions: build, buy, or partner?(48:17) Learning to articulate "why now"(54:08) A quick summary of lessons in this episode(55:40) The success and pain of launching Jira Product Discovery (58:10) Incubating new products: the Point A program(01:00:13) Failure is the most likely outcome(01:04:15) Atlassian's four-phase approach to launching new products(01:09:20) Breaking rules without breaking trust(01:16:16) Early success and team autonomy(01:17:22) Innovating without disrupting existing customers(01:23:17) The Lighthouse Users program(01:30:00) Protecting and nurturing new ideas(01:36:14) Balancing innovation with personal well-being(01:38:17) A reminder to look after yourself(01:42:06) Lightning round—Referenced:• Atlassian: https://www.atlassian.com/• HipChat: https://community.atlassian.com/t5/Hipchat/ct-p/hipchat• Stride: https://community.atlassian.com/t5/Stride/ct-p/stride• Statuspage: https://www.atlassian.com/software/statuspage• Opsgenie: https://www.atlassian.com/software/opsgenie• Jira Product Discovery: https://www.atlassian.com/software/jira/product-discovery• HipChat billboard: https://x.com/HubSpot/status/654696998126272512• Announcing our new partnership with Slack: https://www.atlassian.com/blog/announcements/new-atlassian-slack-partnership• Slack shows it's worried about Microsoft Teams with a full-page newspaper ad: https://www.theverge.com/2016/11/2/13497766/slack-microsoft-teams-new-york-times-ad• What Is ‘Dogfooding'?: https://www.nytimes.com/2022/11/14/business/dogfooding.html• Jira: https://www.atlassian.com/software/jira• Confluence: https://www.atlassian.com/software/confluence• PagerDuty: https://www.pagerduty.com/• New Relic: https://newrelic.com/• BigPanda: https://www.bigpanda.io/• Transparent Uptime: http://www.transparentuptime.com/• Vision, conviction, and hype: How to build 0 to 1 inside a company | Mihika Kapoor (Product at Figma): https://www.lennysnewsletter.com/p/vision-conviction-hype-mihika-kapoor• Figma: https://www.figma.com/• Lessons from Atlassian: Launching new products, getting buy-in, and staying ahead of the competition | Megan Cook (head of product, Jira): https://www.lennysnewsletter.com/p/lessons-from-atlassian-launching• Noah Weiss on LinkedIn: https://www.linkedin.com/in/noahw/• Tanguy's LinkedIn post about “lighthouse users”: https://www.linkedin.com/posts/tanguy-crusson-99832a_lighthouse-users-one-of-the-pm-techniques-activity-7176654510801502210-hWNi/• Pixar Chief: Protect Your ‘Ugly Babies' (Your Unsightly Ideas): https://www.forbes.com/sites/andyboynton/2014/03/17/pixar-chief-protect-your-ugly-babies-your-unsightly-ideas/• Atlas: https://www.atlassian.com/software/atlas• Point A: https://www.atlassian.com/point-a• Scott Farquhar on LinkedIn: https://www.linkedin.com/in/scottfarquhar• Who: A Method for Hiring: https://www.amazon.com/Who-Method-Hiring-HC-2008/dp/B004C79SRS/• Hakim's Odyssey: Book 1: From Syria to Turkey: https://www.amazon.com/Hakims-Odyssey-Book-Syria-Turkey/dp/1637790007• Living with the Earth, Volume 1: Permaculture, Ecoculture: Inspired by Nature: https://www.amazon.com/Living-Earth-Gardeners-Permaculture-Ecoculture/dp/1856232603/• INRIA: https://en.wikipedia.org/wiki/French_Institute_for_Research_in_Computer_Science_and_Automation• How a Hydrofoil Works: https://web.mit.edu/2.972/www/reports/hydrofoil/hydrofoil.html• What Is Kitefoil or Foilboarding?: https://www.whenitswindy.com/wp/?page_id=534• Freediving: https://en.wikipedia.org/wiki/Freediving• Tanguy's freediving stats: https://www.aidainternational.org/Athletes/Profile-00000000-0000-0000-0000-000000000a45• Perplexity: https://www.perplexity.com/—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.—Lenny may be an investor in the companies discussed. Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe

Damon Edwards is Senior Director, Product at PagerDuty. I've been aware of Damon's impressive work in the DevOps space since my first Enterprise Technology Leadership Summit where Damon is continuously a member of the program committee. But, in the last couple of years, we've gotten to know each other better and engaged in some super interesting conversations and topics that I wanted to share with you.This time, we talked about the timeless topic of providing value and whether operations, in the broader sense, can be a competitive differentiator for a company. The conversation is as much a history lesson as it is a primer for operating in the future.✨ Please leave a review on your favorite podcast platform, your feedback is gold. ✨Did you know there is a 0800-DEVOPS newsletter? Take a look and subscribe here 0800-DEVOPS #62 – Operations as competitive advantage with Damon Edwards.Text me what you think.

"Identity security has been around forever though", you might be thinking. Allow me to clarify. Identity is the largest cybersecurity product category, but most of it is focused on identity governance, authentication, multi-factor, etc. Very little of it is focused on operational identity security. It's this trend, where we recently (within the last 2 years) started seeing the ITDR (Identity Threat Detection and Response) acronym that we'll be focused on today. Particularly: Why is this trend/spike occurring now? What was or is missing to do identity security properly? What does the future of securing identity look like? And it's difficult to do better for this conversation than Will Lin. He spent the last half decade as a VC. On a daily basis, he was looking at the big picture of cybersecurity markets and trends. He discussed security challenges with CISOs and other security buyers on a regular basis, both directly and through the Security Tinkerers community he founded. All this led to a decision to quit the VC world to become a founder himself. Of all the categories he could have chosen, he chose identity security, and that's why we're happy to have him for this conversation. Segment Resources: The Future of Identity AKA Identity promo video focused on the future of Identity We start off discussing the latest round of fundings, centered largely around data security and securing LLM use. This dovetails into a discussion about marketing language and how difficult it can be for buyers to work out what the latest round of early stage startups are doing. Next, we discuss Cloudflare and Bugcrowd's acquisitions, as well as Synopsys's divestiture of its appsec portfolio. From here, we dive into a raft of new features across both IT and cybersecurity products, like Azure, Dashlane, LastPass, and PagerDuty. Discussing Huntress's active remediation feature triggers a conversation about this latest product trend: vendors seem to think buyers are ready for fully automated remediation actions. We're not so sure they are. To wrap up the cybersecurity coverage, Brandon Dixon has an interesting tutorial regarding a Security Copilot use case that looks a LOT like the default phishing enrichment use case that has been used for every SOAR POC ever. To clarify, this is a great piece in that it is all practical, has no marketing fluff, and shows you how to do something useful with Security Copilot. Where it pulls up short is managing to live up to the hype we've been hearing about Security Copilot from day one. We agree to table the discussion on Microsoft Recall until we know more about what GA of the feature will look like, and then dig into a VERY interesting squirrel story about an audio-based hacking puzzle created by a rock band. The interview will delve into the healthcare industry's tumultuous year in 2023, marked by 124 million breached health records across 725 hacking incidents (according to The HIPAA Journal). This interview will explore the critical role that MSSPs play in safeguarding health data and systems against potential security incidents, such as ransomware and business email compromise attacks. Jim Broome will share how to proactively prepare for an incident - including establishing a comprehensive incident response plan, outlining strategies for containment, restoration, and ongoing security operations, and how an MSSP can help. Segment Resources: Tales from the Road Blog: An External Pen Test at a Healthcare Organization Reveals the Dangers of the Dark Web - https://www.directdefense.com/tales-from-the-road-an-external-pen-test-reveals-the-dangers-of-the-dark-web/ 2023 Security Operations Threat Report: https://go.directdefense.com/2023-Security-Operations-Threat-Report This segment is sponsored by DirectDefense. Visit https://securityweekly.com/directdefensersac to learn more about them! In the dynamic landscape of cybersecurity, the urgency to eliminate passwords as a security vulnerability has never been more critical. Organizations are continuing to face a surge in the variety and complexity of cyber threats at historical rates, often fueled by compromised employee login credentials – resulting from attacks such as phishing which has been exacerbated by the rise in use of Artificial Intelligence (AI). The 2023 Verizon Data Breach Investigations Report underscores the staggering impact of breaches caused by stolen credentials, accounting for a staggering 74% of incidents. Christopher Harrell, Yubico's Chief Technology Officer, shares how organizations can achieve passwordless authentication at scale with high assurance phishing-resistant multi-factor authentication (MFA) to elevate their security posture against phishing attacks while creating phishing-resistant users. Segment Resources: https://www.yubico.com/blog/empowering-enterprise-security-at-scale-with-new-product-innovations-yubikey-5-7-and-yubico-authenticator-7/ https://www.yubico.com/press-releases/yubicos-key-product-innovations-empower-enterprise-security-and-phishing-resistant-passwordless-authentication-at-scale/ This segment is sponsored by Yubico. Visit https://securityweekly.com/yubicorsac to learn more about them! In this podcast segment, we delve into Sophos' fifth annual State of Ransomware report, exploring significant findings and trends in the evolving ransomware landscape. We'll discuss the sharp increase in recovery costs, the strategic targeting of backups by hackers, and the evolving role of cyber insurance in ransom payments. Our discussion will provide insights into how organizations can adapt their cybersecurity measures to mitigate these heightened threats and recover more effectively from attacks. Segment Resources: Blog: The State of Ransomware 2024 Report: https://assets.sophos.com/X24WTUEQ/at/9brgj5n44hqvgsp5f5bqcps/sophos-state-of-ransomware-2024-wp.pdf Press release: Ransomware Payments Increase 500% In the Last Year, Finds Sophos State of Ransomware Report This segment is sponsored by Sophos. Visit https://www.securityweekly.com/sophosrsac to learn more about them! Visit https://www.securityweekly.com/esw for all the latest episodes! Show Notes: https://securityweekly.com/esw-364

We start off discussing the latest round of fundings, centered largely around data security and securing LLM use. This dovetails into a discussion about marketing language and how difficult it can be for buyers to work out what the latest round of early stage startups are doing. Next, we discuss Cloudflare and Bugcrowd's acquisitions, as well as Synopsys's divestiture of its appsec portfolio. From here, we dive into a raft of new features across both IT and cybersecurity products, like Azure, Dashlane, LastPass, and PagerDuty. Discussing Huntress's active remediation feature triggers a conversation about this latest product trend: vendors seem to think buyers are ready for fully automated remediation actions. We're not so sure they are. To wrap up the cybersecurity coverage, Brandon Dixon has an interesting tutorial regarding a Security Copilot use case that looks a LOT like the default phishing enrichment use case that has been used for every SOAR POC ever. To clarify, this is a great piece in that it is all practical, has no marketing fluff, and shows you how to do something useful with Security Copilot. Where it pulls up short is managing to live up to the hype we've been hearing about Security Copilot from day one. We agree to table the discussion on Microsoft Recall until we know more about what GA of the feature will look like, and then dig into a VERY interesting squirrel story about an audio-based hacking puzzle created by a rock band. Show Notes: https://securityweekly.com/esw-364

"Identity security has been around forever though", you might be thinking. Allow me to clarify. Identity is the largest cybersecurity product category, but most of it is focused on identity governance, authentication, multi-factor, etc. Very little of it is focused on operational identity security. It's this trend, where we recently (within the last 2 years) started seeing the ITDR (Identity Threat Detection and Response) acronym that we'll be focused on today. Particularly: Why is this trend/spike occurring now? What was or is missing to do identity security properly? What does the future of securing identity look like? And it's difficult to do better for this conversation than Will Lin. He spent the last half decade as a VC. On a daily basis, he was looking at the big picture of cybersecurity markets and trends. He discussed security challenges with CISOs and other security buyers on a regular basis, both directly and through the Security Tinkerers community he founded. All this led to a decision to quit the VC world to become a founder himself. Of all the categories he could have chosen, he chose identity security, and that's why we're happy to have him for this conversation. Segment Resources: The Future of Identity AKA Identity promo video focused on the future of Identity We start off discussing the latest round of fundings, centered largely around data security and securing LLM use. This dovetails into a discussion about marketing language and how difficult it can be for buyers to work out what the latest round of early stage startups are doing. Next, we discuss Cloudflare and Bugcrowd's acquisitions, as well as Synopsys's divestiture of its appsec portfolio. From here, we dive into a raft of new features across both IT and cybersecurity products, like Azure, Dashlane, LastPass, and PagerDuty. Discussing Huntress's active remediation feature triggers a conversation about this latest product trend: vendors seem to think buyers are ready for fully automated remediation actions. We're not so sure they are. To wrap up the cybersecurity coverage, Brandon Dixon has an interesting tutorial regarding a Security Copilot use case that looks a LOT like the default phishing enrichment use case that has been used for every SOAR POC ever. To clarify, this is a great piece in that it is all practical, has no marketing fluff, and shows you how to do something useful with Security Copilot. Where it pulls up short is managing to live up to the hype we've been hearing about Security Copilot from day one. We agree to table the discussion on Microsoft Recall until we know more about what GA of the feature will look like, and then dig into a VERY interesting squirrel story about an audio-based hacking puzzle created by a rock band. The interview will delve into the healthcare industry's tumultuous year in 2023, marked by 124 million breached health records across 725 hacking incidents (according to The HIPAA Journal). This interview will explore the critical role that MSSPs play in safeguarding health data and systems against potential security incidents, such as ransomware and business email compromise attacks. Jim Broome will share how to proactively prepare for an incident - including establishing a comprehensive incident response plan, outlining strategies for containment, restoration, and ongoing security operations, and how an MSSP can help. Segment Resources: Tales from the Road Blog: An External Pen Test at a Healthcare Organization Reveals the Dangers of the Dark Web - https://www.directdefense.com/tales-from-the-road-an-external-pen-test-reveals-the-dangers-of-the-dark-web/ 2023 Security Operations Threat Report: https://go.directdefense.com/2023-Security-Operations-Threat-Report This segment is sponsored by DirectDefense. Visit https://securityweekly.com/directdefensersac to learn more about them! In the dynamic landscape of cybersecurity, the urgency to eliminate passwords as a security vulnerability has never been more critical. Organizations are continuing to face a surge in the variety and complexity of cyber threats at historical rates, often fueled by compromised employee login credentials – resulting from attacks such as phishing which has been exacerbated by the rise in use of Artificial Intelligence (AI). The 2023 Verizon Data Breach Investigations Report underscores the staggering impact of breaches caused by stolen credentials, accounting for a staggering 74% of incidents. Christopher Harrell, Yubico's Chief Technology Officer, shares how organizations can achieve passwordless authentication at scale with high assurance phishing-resistant multi-factor authentication (MFA) to elevate their security posture against phishing attacks while creating phishing-resistant users. Segment Resources: https://www.yubico.com/blog/empowering-enterprise-security-at-scale-with-new-product-innovations-yubikey-5-7-and-yubico-authenticator-7/ https://www.yubico.com/press-releases/yubicos-key-product-innovations-empower-enterprise-security-and-phishing-resistant-passwordless-authentication-at-scale/ This segment is sponsored by Yubico. Visit https://securityweekly.com/yubicorsac to learn more about them! In this podcast segment, we delve into Sophos' fifth annual State of Ransomware report, exploring significant findings and trends in the evolving ransomware landscape. We'll discuss the sharp increase in recovery costs, the strategic targeting of backups by hackers, and the evolving role of cyber insurance in ransom payments. Our discussion will provide insights into how organizations can adapt their cybersecurity measures to mitigate these heightened threats and recover more effectively from attacks. Segment Resources: Blog: The State of Ransomware 2024 Report: https://assets.sophos.com/X24WTUEQ/at/9brgj5n44hqvgsp5f5bqcps/sophos-state-of-ransomware-2024-wp.pdf Press release: Ransomware Payments Increase 500% In the Last Year, Finds Sophos State of Ransomware Report This segment is sponsored by Sophos. Visit https://www.securityweekly.com/sophosrsac to learn more about them! Visit https://www.securityweekly.com/esw for all the latest episodes! Show Notes: https://securityweekly.com/esw-364

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Nathan Manuel is a Workplace Strategy Leader and Co-Founder  of PM2 Consulting, a Workplace Strategy Consulting firm. After leading workplace strategy at a number of organizations including most recently at PagerDuty, Nathan has a keen sense on the designing forward thinking and intentional workplace experiences for employees and organizations. During this conversation, Nathan spoke about how organizations can effectively use office spaces to foster productivity, trust, and culture in a flexible and evolving work environmentNathan also spoke about the need for leaders to focus on outcomes rather than actions and to create an equitable and inclusive work environment, as well as his ideas for how leaders can intentionally design better workplaces for their people.LinksNathan's LinkedIn: https://www.linkedin.com/in/nathanmanuel/PM2 Consulting: https://pm2consultants.com/5 Questions To Optimize Your Workplace Real Estate: https://pm2consultants.squarespace.com/5-questions-to-optimize-your-workplace-0524

Send us a Text Message.Mastering Incident Management - Part 2 of 6; with Kat GainesEmbark on an insightful expedition into the nerve center of incident management with Kat Gaines and myself, as we unravel the essentials of tailoring an effective process for your organization. We're not just bystanders in the realm of crisis resolution; we're the architects designing the blueprint. This episode promises to hand you the reins of your own incident management strategy, urging you to define incidents and their severities in a way that resonates with your business's unique pulse. As Kat shares her wisdom on building from the ground up, I draw from both our experiences and the well-oiled machine that is PagerDuty, ensuring you leave with a toolkit brimming with proactive solutions.Commanding the spotlight, the role of the Incident Commander is dissected to reveal the mastery behind maintaining clarity amidst chaos. Supported by an ensemble cast of deputies, scribes, and liaisons, we discuss the art of orchestrating an efficient resolution process. Discover how integrating tools like Slack's canvas feature can transform your documentation and communication strategies, enabling your team to make swift decisions and remain in control. It's about more than just the technicalities—it's about empowering your support leaders to assert their expertise without the looming shadow of repercussions.Finally, we emphasize the symphony of soft skills that harmonize with technical know-how to form the crescendo of incident resolution. Personal anecdotes underscore the delicate dance between listening and projecting confidence, especially when the stakes are high. We challenge the preconceived notions about non-technical roles, advocating for their technical savvy and pivotal role in customer communications. Tune in for a paradigm shift that will equip you to conduct a well-orchestrated incident process where clear roles and effective communication are the keystones to success.As part of this episode, Kat shares some awesome PagerDuty resources showing the structure of an Major Incident Response Team and the roles we discuss over this and the coming episodes:Different Roles - PagerDuty Incident Response DocumentationandComplex Incidents - PagerDuty Incident Response DocumentationSupport the Show.

Today on the show we have Heather Brown, the VP of Global Commercial Sales and Customer Success at PagerDuty. In this episode, Heather shares her extensive experience in bridging the gap between product development and customer success to enhance company performance and customer value. We dive into the innovative strategies PagerDuty employs to ensure these two critical areas are not just aligned but also collaboratively driving the company's growth and customer satisfaction.Heather also discusses the evolution of her role at PagerDuty, the importance of internal collaboration, and how integrating product feedback loops can significantly impact customer retention and success.Mentioned ResourcesProduct + Success: The Winning Dou for Customer Success (Tatyana Mamut)PagerDuty#IamRemarkableChurn FM is brought to you by Vitally, the all-in-one Customer Success Platform and Chargebee, SaaS for effective revenue growth management.

Jennifer Tejada, CEO of PagerDuty, discusses the influence of AI on business workflows, focusing on automating operations, maintaining customer trust, and navigating generative AI challenges. Together with SaaStr CEO and Founder Jason Lemkin, they addresses the role of AI in managing incidents, improving efficiency, and changing decision-making in enterprises. Lastly, we delve into how AI and human roles can coexist, foreseeing a shift towards high-value work as automation increases, with a call for leaders to embrace AI's potential while adapting to technological advancements. -------------- SaaStr hosts the largest SaaS community events on the planet. Join us in 2024 at: SaaStr Annual: Sept. 10-12 in the SF Bay Area. Join 12,500 SaaS professionals, CEOs, revenue leaders and investors for the world's LARGEST SaaS community event of the year. Podcast listeners can grab a discount on tickets here: https://www.saastrannual2024.com/buy-tickets?promo=fave20 SaaStr Europa: June 5-6 in London. We'll be hosting the 5th SaaStr Europa in London for two days of content and networking. Join 3,000 SaaS and Cloud leaders. Podcast listeners can grab a discount on Europa tickets here: https://www.saastreuropa2024.com/buy-tickets?promo=fave200 -------------- This episode is sponsored by: Remote.com Are you overwhelmed with paperwork managing overseas contractors? Say hello to efficiency with Remote's Contractor Management solution! Seamlessly handle invoicing, fixed payments, and compliant, localized contracts. Kickstart your free trial today at Remote.com -------------- This episode is sponsored by: Northwest Registered Agent Get more when Northwest Registered Agent starts your business. They'll form your company fast and stand up your entire business identity in minutes. That means business free domain, business email, website, hosting, address, mail scanning, business phone app, all within minutes. Visit https://www.northwestregisteredagent.com/saastr to get a 60 percent discount on your next LLC.

In this episode, CJ is joined by Jason Kap, the founder and CEO of Blue Rocket, a world-renowned pricing consultancy for top enterprise tech companies like Salesforce, Cisco, PagerDuty, Brex, and GitLab. Jason discusses the invaluable experience he gained working at Microsoft under Bill Gates in the early 2000s, including his role in the canonical antitrust case. Then he takes a deep dive into all things pricing, covering where in the organization pricing should sit, how often companies should update their pricing models, his philosophy on discounting, how CFOs can better work with sales teams to determine pricing ranges, the role of framing and psychology in how a deal is presented in price to the end consumer, and how this all relates to corporate strategy.—SPONSORS:Maxio is the only billing and financial operations platform that was purpose built for B2B SaaS. They're helping SaaS finance teams automate billing and revenue recognition, manage collections and payments, and put together investor grade reporting packages.

Treating Lupus with a new drug, thanks to Kyverna Theraputics. We talk to the CEO Peter Maag (KYTX). Also a closer look at the turnaround at Micron Technology (MU), nCino's (NCNO) banking software business and Pagerduty (PD) reports a rough quarter. https://linktr.ee/drilldownpod Futurum's The Drill Down with Cory Johnson offers a weekly look at the business stories behind stocks on the move.  It's business news for business people. Every episode of  The Drill Down offers a pithy look at the week's most important business stories and takes a good hard look at four public companies in the news. The Drill Down is a production of The Futurum Group, a leading global technology advisory, media and research firm. Futurum's media platform spans across multiple OTT and VOD channels that have surpassed 9 million views and over 421 million digital and social media impressions. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of Product Thinking, Tim Armandpour, Chief Technology Officer at PagerDuty, joins Melissa Perri to explore leadership qualities, product & technology roles, their challenges, and the importance of an overarching company vision. They discuss user-centricity, product-market fit, and aligning teams.

Averages closed lower today after more hotter-than-expected inflation data. Ariel's Charlie Bobrinskoy on small-caps and G Squared's Victoria Greene on broader markets. Earnings from Ulta Beauty, Pagerduty and Adobe. Adobe CEO Shantanu Narayen talks the latest quarter, AI adoption and OpenAI's Sora tool. Lux Capital co-founder Josh Wolfe on the many moving parts around a possible TikTok ban and what could be next. Plus, our Leslie Picker on why some rundown New York City apartments are turning into another headache for regional banks.  

Striking the right balance between growth and stability is a challenge faced by many large organizations today. It's essential to anticipate and adapt to market changes, and according to Joe Militello, one way to do this is by firmly anchoring your people strategy with your business strategy. With over twenty years of management experience, Joe Militello is a seasoned people leader in the tech industry. As the Chief People Officer at PagerDuty, Joe oversees the entire People organization, including HR, talent development, recruiting, and diversity and inclusion. He has a proven track record of helping renowned technology companies scale and reach their market potential. Prior to PagerDuty, Joe held senior leadership roles at Pivotal Software, EMC, and even served as a captain in the U.S. Marine Corps. In episode #188, Joe dives into his expertise in seamlessly integrating the people strategy into every functional unit of your organization, from recruitment to executive development. Drawing from his wealth of experience, Joe emphasizes the importance of reflecting on and refining strategy based on factors like the increasing need for generative AI or market fluctuations. He also shares his insights into building high-performing teams, managing individuals with more experience, and leading teams consciously above the line. Tune in to discover Joe's secrets to achieving responsible growth, predictability, and profitability through strategic people strategy! . . . Like this episode? Be sure to leave a ⭐️⭐️⭐️⭐️⭐️ review and share the podcast with your colleagues. . . . TIME-STAMPED SHOW NOTES: [04:45] Early management mistakes [10:55] The art of managing people with more experience [15:30] Above the line vs. below the line leadership [20:16] Anchoring people strategy in business strategy [28:08] Incorporating AI into people strategy [34:00] Training people in their flow of work [40:22] Final words of wisdom

One of the critical components of the software value chain is resiliency, or how quickly a system can recover with the fewest people affected or noticing, says PagerDuty Chief Technology Officer Tim Armandpour. He joins Sunil Rajgopal, Bloomberg Intelligence's senior software analyst, to discuss the IT operations landscape, key changes in incident-response software and the importance of integration with the broader software value chain, including observability and IT-service software platforms. The two also discuss the potential impacts of artificial intelligence, focusing on demand dynamics and potential opportunities.

As the Chief Revenue Officer at Skyflow, Tammy Sexton is responsible for driving revenue growth and scaling the go-to-market team for the company's innovative data privacy platform. With more than 20 years of experience in enterprise sales,Tammy has a proven track record of leading and developing high-performing sales teams, building strategic partnerships, and delivering value to customers across various industries and regions. She has successfully managed and grown sales organizations at early and mid-stage startups, such as LaunchDarkly, LogicHub, and Sumo Logic, as well as established companies, such as PagerDuty, EMC, and PTC.In this episode of the Revenue Builders Podcast, Tammy discusses the importance of data privacy and how Skyflow's data vault as a service helps companies protect sensitive information. She shares insights on the impact of data breaches on brand reputation and revenue, as well as the role of data privacy in building customer trust. Tammy also reflects on her journey as a sales leader and provides valuable lessons on transitioning from an account executive to a manager, managing managers, and becoming a CRO.Tune in to this conversation with John McMahon and John Kaplan on the Revenue Builders podcast.HERE ARE SOME KEY SECTIONS TO CHECK OUT[00:01:19] Tammy Sexton's background and role at Skyflow[00:03:48] Examples of companies that use data vaults for privacy protection[00:05:18] Skyflow's certification program and compliance benefits[00:07:53] Tammy Sexton's experience and lessons learned in sales leadership[00:10:22] Avoiding the mistake of becoming a "super rep" as a manager[00:14:12] Coaching first line managers on recruitment and finding the right fit for the company[00:20:17] Focusing on the basics and fundamentals as a second line manager to make a big difference[00:27:48] Challenges of managing different groups as a CRO[00:40:48] Key things to learn as a new CRO in a company[01:06:44] Discovery and pain metrics drive urgencyADDITIONAL RESOURCESLearn more about Tammy Sexton and about their company.LinkedIn: https://www.linkedin.com/in/tammy-sexton/Company LinkedIn: https://www.linkedin.com/company/skyflow/Email: Tammy Sexton tammy@skyflow.comDownload our Sales Transformation Guide for Leaders:https://forc.mx/3sdtEZJHIGHLIGHT QUOTES[00:50:55] "So it's not just about the data. It's not just about necessarily the numbers at the top, but the conversion numbers, the SC conversion from POV to win, the AE conversion at each stage. So if I can sit down with a manager that has six AEs and help that manager with data that says this AE always gets stuck at this part of the sales cycle. Why do they have a 20 percent POV win rate and technical win rate when all the other AEs have a 60 percent chance of moving to the next stage."[01:06:26] "Nothing better than good discovery and good pain and good influence on decision criteria. And at the end of the day, the metric will drive the urgency. If you did it right. If you did it right, go back to the basics."