Community Creators with Shana Lynn

We are back for the fourth and final episode of this four-part series on the Community Cultivated™ framework. Four elements that are crucial whenever you're building your community strategy or tactics. In this episode, I'll provide you with the last piece of the puzzle you need to create a thriving community that is scalable and keeps customers around for longer. This pillar is the one people come to me for most often.  I'll be covering the three main factors you should take into account when incorporating this pillar into your business, which will allow you to build powerful and long-lasting relationships within your community.  If you are interested in creating a stickier community with deeper relationships, this episode is for you! [00:01 – 02:22] Opening Segment An overview of the four-part of the Community Cultivated™ framework Connection [02:26 – 10:45]  How to Create a Thriving Community (Part 4 of 4) The fourth pillar of a thriving community is connection The reason why people stay in communities Shana breaks down connection in three different ways Have a connection to you, a connection to your team, and a connection to each other How people create connections in their communities Safety, space, and scale How you are engaging in the conversations inside of your community [10:46 – 13:13] Closing Segment  Let's Connect! You can connect with our host Shana Lynn on Instagram. Make sure to subscribe and head to her website shanalynn.com, learn more about creating thriving communities and empowering community teams for your online business! LEAVE A REVIEW! Your ratings and reviews help get the podcast in front of new listeners. Your feedback also lets me know how I can better serve you.  Tweetable Quotes: “What truly creates a thriving community is that connection they have with each other” -  Shana Lynn “Trust and clarity are what are going to create safety in your community over kindness and acceptance.” - Shana Lynn

As a business owner, you know the value of having a thriving community, but do you really understand how to create one? In this four-part series, I've been sharing the four foundational elements you need to create a thriving community that increases your reach, retention, and revenue. In part three, I'll be talking about the third pillar of my Community Cultivated™ framework which is something that you do every day in your organization. It's probably something that you think about often. However, I'm certain that you aren't giving it the attention it deserves. In this episode, I share what this element is and break it down into three areas you need to be paying attention to as you serve your members. If you get these three areas buttoned up, you'll be able to deliver an amazing and consistent customer experience that keeps your customers happier longer.  Let's dive into the importance of this third pillar in your business! [00:01 – 02:25] Opening Segment An overview of the third part of the Community Cultivated™ framework The importance of communication [02:26 – 10:50]  How to Create a Thriving Community (Part 3 of 4) The third pillar of a thriving community is communication It helps to create relationships and friendships You should think of your business like a person Shana shares what happens when there's one person, one conversation, and multiple channels Evaluate the three aspects of communication across your organization Outgoing communication, incoming communication, and internal communication How you are engaging in the conversations inside of your community [10:51 – 11:38] Closing Segment  Let's Connect! You can connect with our host Shana Lynn on Instagram. Make sure to subscribe and head to her website shanalynn.com, learn more about creating thriving communities and empowering community teams for your online business! LEAVE A REVIEW! Your ratings and reviews help get the podcast in front of new listeners. Your feedback also lets me know how I can better serve you.  Tweetable Quotes: “You really want to get clear on those incoming communication channels, decide which ones you want to keep open, which ones you want to close, and make sure that they're all being monitored.” -  Shana Lynn “Make sure that that communication is consistent across the board of the business, not just inside of the community.” - Shana Lynn

This 2nd pillar in the Community Cultivated™ framework is essential if you want to create a sense of belonging in your community. It's what attracts people into your community and helps them feel safe and like they belong. If you want to have a thriving online community, your community members need to feel like they are a part of something bigger than themselves. So it's vital to think about your boundaries, behaviors, and beliefs as you work to define your culture. As we dig into the second pillar of the framework, I want you to pay attention to what you want your community thinking, feeling, and doing. Tune in and get ready to take notes! [00:01 – 01:58] Opening Segment An overview of the second part of the Community Cultivated™ framework Culture [01:59 – 09:32]  How to Create a Thriving Community (Part 2 of 4) The second pillar of a thriving community is culture It creates a sense of safety and belonging Shana's experience being part of a sorority  How to create a culture within your community Think about your beliefs, behaviors, and boundaries Consider the elements of your culture you want to nurture [09:33 – 10:27] Closing Segment  Let's Connect! You can connect with our host Shana Lynn on Instagram. Make sure to subscribe and head to her website shanalynn.com, learn more about creating thriving communities and empowering community teams for your online business! LEAVE A REVIEW! Your ratings and reviews help get the podcast in front of new listeners. Your feedback also lets me know how I can better serve you.  Tweetable Quotes: “There were rituals and ceremonies and secret handshakes and creeds and common narratives, all of these aspects that really tied us together, united us and made us feel like we were part of something that was set apart from what other people could experience.” -  Shana Lynn “So as you're defining your culture, you want to be thinking about beliefs, behaviors, and boundaries.” - Shana Lynn

Have you ever wondered how to create a thriving community for your online business? Most people believe there is a magic strategy or tactic that's going to solve their community problem. But usually, you're missing a foundational element that's preventing your community from thriving and growing. I want to share with you my Community Cultivated™ framework, which is about four meaningful pillars that will help your community thrive and scale. In this episode, I'll reveal the first you need to have in place for your community and why it's so important. Let's jump into the first pillar of a thriving community! [00:01 – 02:09] Opening Segment An overview of Shana's Community Cultivated™ framework The four pillars you will find in all thriving communities Expectations for coming episodes [02:10 – 07:23]  How to Create a Thriving Community (Part 1 of 4) The first pillar of a thriving community is cause A common cause will trump a common interest  Shana explains why progress is the goal and not engagement How to incorporate a strong cause into your community You need the purpose, the path, and progress How you unite your people towards a common goal [07:24 – 08:21] Closing Segment  Let's Connect! You can connect with our host Shana Lynn on Instagram. Make sure to subscribe and head to her website shanalynn.com, and learn more about creating thriving communities and empowering community teams for your online business! LEAVE A REVIEW! Your ratings and reviews help get the podcast in front of new listeners. Your feedback also lets me know how I can better serve you.  Tweetable Quotes: “Having a common cause generates momentum. And momentum leads to action. An action creates progress. Progress is what leads to results.” -  Shana Lynn “It's a great way for you to develop not only a clearly defined purpose but a path that has a clear measuring stick of progress as well.” - Shana Lynn

This is the place for online business owners who want to maximize their profit and multiply their impact. Each bite-sized episode shares meaningful strategies, actionable tactics, and innovative ideas to build a community that is scalable and sustainable. You'll learn how to cultivate thriving communities and empower community teams to increase your reach, retention, and revenue. Shana is sharing her best insights from over a decade of experience and invites you into conversations with the world's leading community creators and cultivators.  What are you waiting for? Subscribe now and let's get started! Learn more about the podcast and connect with your host on Instagram or at ShanaLynn.com   

Most community creators and leaders are focused on creating more engagement in the group. The majority of their energy is focused on that goal. But engagement isn't the goal. Progress is.Key Takeaways:Why your goal shouldn't be to create more engagement (00:51)Engagement isn't always positive (02:25)Engagement doesn't mean progress (03:54)Engagement can be a distraction (07:27)How to make progress your goal (09:54) Additional Resources:  - Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaks -----Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast so you never miss an episode!

Do you want to have an online community for your business, but you don't want to manage a private group?In today's episode, Sarah Williams shares how she has created a community with her audience and buyers without having a private group.Key Takeaways:- Sarah's favorite community (03:35)- How to create a community outside of a private group (07:30)- Creating a special VIP experience for your subscribers (11:22)- Using texts and email to drive engagement (18:34) Additional Resources: Free webinar on how to lay out 6 months of subscriptions in 60 minutes. If you can visualize this for your business, you are ready to take the first step. 6in60workshop.comSarah's Instagram: @howtostartasubbox ---- - Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams. Be sure to follow the podcast so you never miss an episode!

Should you revive, realign, or shut down a free Facebook group? Ask yourself these 5 questions to see if it is worth your time and energy to continue on or is it time to shut it down.Key Takeaways:  - Is the purpose of the group in alignment with our current purpose (02:28)- Is there a big culture gap (04:12)- Are the people in the community ideal for your future offers (06:27)- Is there a clear distinction between your free and paid community (08:21)- Is there a positive ROI from the group (10:30) Additional Resources:  - Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

The most important role in your business is a community manager because they represent your company, build relationships with your community, and have a direct impact on your retention and your profits. If you haven't been thinking about the role of a community manager like this, listen to this episode to learn the 3 big reasons it is important and its weight inside your programs!Key Takeaways:- What is the work of a community manager (00:00)- The most important role inside your company (01:16)- The 3 Rs of a community manager (02:05)- Maintain those valuable customer relationships (03:35)- Community manager has a direct impact on your retention rates (05:22)Additional Resources:- (Free Download) 77+ Ideas for Building a Stronger Community: https://bit.ly/connection_ideas- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaks Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast so you never miss an episode!

Delight your customers, improve your sales messaging, and automatically segment your new online community members with this 3-minute welcome process!Our guest for this week, Jamie Bright, runs masterminds for successful entrepreneurs who thrive in online communities and are committed to getting out of the hustle mentality and into a lightweight, profitable business through intentional lifestyle design.Tune in to learn of the 3-minute welcome process that will delight your new members!Key Takeaways:- Simple strategies to create connections in online communities (01:16)- Finding people who are a good fit for your community (09:54)- Using conditional logic to segment your members (15:14)- Automation can be a curse – how to give a personal touch (18:44)Additional Resources:- Request to join Jamie's private, behind-the-scenes podcast at: https://gettheprivatepodcast.com- Learn how to launch your first mastermind: http://launchyourfirstmastermind.com/- (Free Download) 77+ Ideas for Building a Stronger Community: https://bit.ly/connection_ideasJoin the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaks Community Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast so you never miss an episode!

What kind of experience do you want to create for your members and customers inside of your online business or program? The most likely is that you want to create a business that is successful and efficient, but also one that people enjoy being a part of. In this week's episode, I'll disclose the reasons why you should stop trying to automate everything and start doing unscalable actions.  Automation can be an efficient way to run a business, but it must be done in a way that doesn't lead to alienation. I also highlight how to make sure that human connection and touchpoints are a part of your business to create lasting memberships and customers.  If you're looking to keep your business healthy and thriving, you'll definitely want to listen to this episode! [00:01 - 03:50] Opening Segment Automation can be a great tool, but it should not be the only tool Be careful about how you use automation because if you do it wrong, it can lead to alienation You should stop automating to create a more engaging and personal customer experience [03:51 - 08:56] Make Your Members Stay With You     What experience you want to create for your members and customers in your online program Unscalable actions are going to create human connections and  Touchpoints are important for humans and will increase team retention and satisfaction [08:57 - 09:12] Closing Segment Start doing unscalable actions and I guarantee you it's going to lead to an increase in your retention Let's Connect! You can connect with our host Shana Lynn on Instagram. Make sure to subscribe and head to her website shanalynn.com, learn more about creating thriving communities and empowering community teams for your online business! LEAVE A REVIEW! Your ratings and reviews help get the podcast in front of new listeners. Your feedback also lets me know how I can better serve you. Tweetable Quotes: "I want you to stop trying to automate everything in your business and start doing unscalable actions because it's those unscalable actions that are going to create human connections." - Shana Lynn  "As you're thinking about creating efficiency in your business and you want to automate more and take advantage of all these wonderful tools that are out there, I just want you to make sure that you are walking that balance between automation and alienation." - Shana Lynn   

Are you ready to address change inside of your community? In this week's episode, We'll be discussing how to prepare your community for big changes since we want them to feel like they're a part of it. I'll be disclosing a change management strategy that has been used in corporations for a long time, so you can be able to adopt change without feeling overwhelmed and lost. This strategy will help you to make sure that your team is prepared and stays successful after you've made any change. I want to help you avoid any bumps in the road and make sure that you're able to keep producing the results you desire. Hear how we do it in our community and how you can implement it in yours!  [00:01 - 04:09] Opening Segment The key insights into how to effectively communicate the change to a community Intentional communication from the organization is required  to mitigate potential storming An overview of a change management strategy [04:10 - 11:11] How to Make the Change Successfully Have a plan for how you will communicate changes to your community Create a desire for the community to want to change Be aware of the need for change, desire for the change, and knowledge on how to adopt the change Keep reinforcing the change over time so that members of the community are prepared for it [11:12 - 12:24] Closing Segment How to make the transition from one program or community to another smoother Let's Connect! You can connect with our host Shana Lynn on Instagram. Make sure to subscribe and head to her website shanalynn.com, learn more about creating thriving communities and empowering community teams for your online business! LEAVE A REVIEW! Your ratings and reviews help get the podcast in front of new listeners. Your feedback also lets me know how I can better serve you. Tweetable Quotes: "When you make any sort of shift, whether that's a shift in your deliverables, a shift in your team, maybe a shift in the systems or the tools that you're using, you need to be intentional about how you communicate that change." - Shana Lynn  "When you're making any sort of big shifts inside of your community, you need to be thinking about how you're going to reinforce that change." - Shana Lynn 

 Are you familiar with voice broadcast technology?  What if I tell you it can be a powerful tool that can be used to create that thriving community you dream of. In this episode, I had an insightful conversation with our genius guest Janice Anderson, the founder of Significant Life, a community for Christian women. She shares her passion for voice broadcast technology, and the reason why she believes is an incredible way to connect with your members and create more activation and engagement. Janice also explains how this technology can be scaled to create a greater impact in your community and culture. Let's dig into how to increase connection with voice broadcasts!  Key Highlights:  [00:01 - 05:52] Opening Segment  Janice shares her background and work She discloses the best community she's been part of How she helps Christian women of influence stay anchored and confident in their roles [05:53 - 16:48] How to Use Voice Broadcasts to Increase Connection  The importance of community for women to have successful lives and navigate difficult situations How Janice uses broadcast technology to connect with her members How to increase email open rates, get people to answer phone calls, and ensure people receive real call notifications Make sure to check her podcast Significant Life  [16:49 - 21:53] Closing Segment  Janice offers advice on how someone could begin implementing voice broadcasts Connect with your community on an individual level is vital  Want to connect with Janice Anderson? Follow her on Facebook, and Instagram.  Check out her website My Significant Life, live, lead, and serve from an anchored place. Don't miss her upcoming master class at no cost! Let's Connect! You can connect with our host Shana Lynn on Instagram. Make sure to subscribe and head to her website shanalynn.com, learn more about creating thriving communities and empowering community teams for your online business! LEAVE A REVIEW! Your ratings and reviews help get the podcast in front of new listeners. Your feedback also lets me know how I can better serve you.  Tweetable Quotes:  “The Significant Life Community is a place for women to get it done or come undone." -  Janice Anderson “When I talk about voice broadcast technology, it's really just a way for me to be more intimate with my community and to create more connection with them." - Janice Anderson “I provide a safe place for women to become equipped to get the skills and then to have a life-giving community to navigate them.” - Janice Anderson  

In this episode, you'll learn about setting boundaries and investing your time and energy into those who will bring you the most benefit. If you're looking to create a successful online program, this podcast is a must-listen. You'll also learn the importance of providing what your customers need to be happy and satisfied and the consequences of not doing so - unhappy customers and a loss of progress. Listen and enjoy! [00:00 - 02:21] Understanding What Deserves Your efforts Focus on creating a more thriving community Reach out to the happy people and create more connections with them Build a relationship with people and let them know that you appreciate them [02:21 - 06:39] Focusing Your Efforts Focus on satisfying your most satisfied customers You should try to satisfy those who are only a little bit dissatisfied to prevent them from leaving Stop focusing on trying to make unhappy customers happy [06:40 - 08:09] Closing Segment Shana shares closing strategies Pay attention to where your energy and time are going Be mindful of who the program is meant to serve Set healthy boundaries around you Let's Connect! You can connect with our host Shana Lynn on Instagram. Make sure to subscribe and head to her website shanalynn.com, learn more about creating thriving communities and empowering community teams for your online business! LEAVE A REVIEW! Your ratings and reviews help get the podcast in front of new listeners. Your feedback also lets me know how I can better serve you. Tweetable Quotes: "Your energy is always going to go to those ... who are going to complain." - Shana Lynn  " People who rate you a nine or a ten, they will buy anything that you're selling."  - Shana Lynn  "What if we took just as much energy that we're devoting to the people at the bottom end of the satisfaction scale and we started investing that and the people ... in the six and sevens ... and we put that energy to helping them move."  - Shana Lynn

As an entrepreneur, are you afraid of facing conflict inside your community? You probably believe that conflict will only bring bad things to your business and your members, so you prefer to ignore it or let it go. However, if you treat it and handle it properly, this can be an excellent opportunity to strengthen your community in a way you can't imagine. In this week's episode, I'll be sharing a friend's experience where she had to deal with conflict inside of her community, and how that moment gave her a chance to realign the members around the common goal and the culture they want to create. If you want to gain a deeper understanding of why you don't need to fear conflict in your community, this episode is definitely for you! [00:01 – 01:06] Opening Segment An overview of the fear conflict in your community A friend's experience in her membership community [01:06 – 07:25] Why You Don't Need to Fear Conflict in Your Community Talk about what's going on in your community and address the mindset issue The importance of having a realignment moment Help people remember why they are in that membership for Conflict allows an opportunity to realign the members around the common goal and the culture they want to create  [07:26 – 07:50] Closing Segment  Let's Connect! You can connect with our host Shana Lynn on Instagram. Make sure to subscribe and head to her website shanalynn.com, learn more about creating thriving communities and empowering community teams for your online business! LEAVE A REVIEW! Your ratings and reviews help get the podcast in front of new listeners. Your feedback also lets me know how I can better serve you.  Tweetable Quotes: “We have conflict, we need to take control of the narrative and the tone that is happening and how it might impact the culture.” -  Shana Lynn “Peer groups are not a place to be wasted on negative energy and complaints. They're a place to be lifting each other and collaborating and moving our businesses forward.” -  Shana Lynn

If you have an online course, membership, or group program, you know how important it is to make sure that your clients are making progress. But how do we make that happen? How do we take our members from overwhelmed to confident in their best next step? And more importantly, how do we make sure they recognize the progress they've made? In today's episode, my special guest is the world's leading expert on memberships who happens to be my mentor and dear friend, Stu McLaren. He's going to be sharing his secret to member progress called the Success Path™. Plus, we'll be breaking down the 4 elements you need to create one for your business.  Since 2008, Stu has been working intimately with tens of thousands of authors, speakers, coaches, consultants, and business owners to transform what they already know, love, and do into recurring revenue by launching, growing, and scaling 6, 7, and 8-figure membership businesses. As the former co-founder of the world's leading membership platform for WordPress, WishList Member, and now the creator of the Membership Experience, Stu has a unique perspective of what works in membership and subscription markets.  Tune in and discover the secret to member progress! [00:01 – 09:02] Opening Segment An overview of the Success Path by Stu McLaren The best way to map out your common cause for your members Stu introduces the membership experience program What makes that community unique [09:03 – 24:07] The Secret to Member Progress How Stu developed the Success Path™  The importance of understanding traffic, conversation, and retention The basis of the Success Path™  Stages, descriptions, milestones, and action items [24:08 – 38:03] Start, Launch and Grow a Membership Stu's insights about focusing on a few things to experience progress and momentum Stu's advice for people who want to create a Success Path™ Focus on the two extremes Join Stu for his FREE workshop and have more clarity about membership Don't miss this great opportunity! Register: www.learnfromstu.com  [38:09 – 39:35] Closing Segment  Want to connect with  Stu McLaren? Follow him on Instagram @StuMcLaren.  Make sure to check his podcast Marketing Your Business where he shares expert marketing advice, behind-the-scenes secrets, and interviews with industry leaders!    Head to www.learnfromstu.com and get access to Stu's membership guide and sign up for his free workshop to help you create recurring revenue in your business! Let's Connect! You can connect with our host Shana Lynn on Instagram. Make sure to subscribe and head to her website shanalynn.com, learn more about creating thriving communities and empowering community teams for your online business! LEAVE A REVIEW! Your ratings and reviews help get the podcast in front of new listeners. Your feedback also lets me know how I can better serve you.  Tweetable Quotes: “What makes [our community] special is that we don't take ourselves too seriously. And we give people the chance to just be themselves and to lean into who they are with a common goal of generating recurring revenue.” -  Stu McLaren “Success Path is so powerful because it allows us to be able to speak to the progress and wins that people are having all along their journey, not just at the end.” - Stu McLaren “It's all about creating an environment for our people that are naturally going to help them experience and make the most amount of progress.” - Stu McLaren

One of the biggest challenges business owners face is finding a way to retain their community and give them worthwhile reasons to stay long-term. It's essential to make them feel they've made the right choice and let them know the experience will be unforgettable from the beginning. Today, I would like you to slow down and look at two aspects that are necessary to reduce turnover and retain your members. Tune in and learn the #1 to increase your retention fast! [00:01 – 01:13] Opening Segment An overview of how to increase your retention What is the fastest way to increase their retention? [01:14 – 05:44] The #1 Way to Increase Your Retention Fast Retention is related to the revenue and profitability of the business There is always room for improvement  The most important metric that impacts retention Look at your orientation and onboarding process [05:45 – 06:06] Closing Segment  Let's Connect! You can connect with our host Shana Lynn on Instagram. Make sure to subscribe and head to her website shanalynn.com, learn more about creating thriving communities and empowering community teams for your online business! LEAVE A REVIEW! Your ratings and reviews help get the podcast in front of new listeners. Your feedback also lets me know how I can better serve you.  Tweetable Quotes: “The easiest lever for you to pull in your business to increase your retention is by creating or overhauling your orientation and onboarding experience.” -  Shana Lynn “You have to make sure that the beginning of your experience is one that leaves people thinking that they are in the right place.” - Shana Lynn

Have you ever wondered how you can help your community work towards a common goal in your business? While having the four pillars of the Community Cultivated™ framework in place is key to making that happen, there are other aspects you should take into consideration. Today, I'll be talking about one of them: The Community Development Life Cycle. I'll break down this cycle into four phases so you can be prepared to address them the best way possible while working towards cultivating your communities. Pay close attention because I want you to reflect on what phase your community is in at this moment. Let's dive into the community development life cycle! [00:01 – 01:59] Opening Segment An overview of the community development life cycle How this cycle works for in-person and online communities The four phases of the community development life cycle [02:00 – 13:37]  The Community Development Life Cycle Phase one: Forming Act independently and determine alliances Look around and see what's happening inside the community Phase two: Storming Build trust, start to work together, form and share opinions Phase three: Norming Have structure and leadership Get more intimacy, cooperation, and engagement with the community Phase four: Performing Elevate ourselves into the highest level of function Move together to perform towards a common goal [13:38 – 15:33] Closing Segment  Let's Connect! You can connect with our host Shana Lynn on Instagram. Make sure to subscribe and head to her website shanalynn.com, learn more about creating thriving communities and empowering community teams for your online business! LEAVE A REVIEW! Your ratings and reviews help get the podcast in front of new listeners. Your feedback also lets me know how I can better serve you.  Tweetable Quotes: “Storming doesn't go away if you don't address it” -  Shana Lynn “Conflict is the gateway to intimacy.” - Shana Lynn

If you want to know how to get your members engaged, activated right away, and showing up to your live calls, this episode is for you. Susan Bradley is revealing a strategy she uses to run new member calls that is leading to fast action and a 90% show-up rate.Key Takeaways- Meet Susan Bradley (01:01)- The best community Susan has been part of (04:18)- How to run new members calls (07:09)- The purpose of new member calls (12:49)- How to increase the show up rate for your orientation calls (17:12)Additional Resources:  - The roadmap to $50K on Shopify Podcast: https://thesocialsalesgirls.com/podcast/- Growth Plan Workshop: https://watch.thesocialsalesgirls.com/s/77wKvQ- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast so you never miss an episode!

What does it mean to be a 7-figure business owner? It doesn't always mean 7-figure profits. In this episode, Shana passes on her wisdom and experience from being an entrepreneur for over 10 years.Key Takeaways- Who is a 7-figure business owner? (00:48)- Revenue is all good, but what's your profit (04:48)- Setting aside money for taxes and business savings (07:31)- Working backward to determine your profit margin (08:06)- Don't worry about 7 figures (13:31) Additional Resources:  - Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Learn how 2 companies' customer service experiences had a huge impact on my opinion and probability to use them in the future. What's the difference? Find out in this episode.Key Takeaways- The tale of 2 customer experiences (01:11)- It is inevitable to make mistakes – how do you resolve them (06:48)- How to respond to customers strategically (10:29)- 2 things to always remember (16:16)- How a relationship ends determines how you feel about it (19:04) Additional Resources:  - Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Are you struggling to keep your members engaged and making progress?In today's episode, Oonagh Duncan shares a simple accountability challenge that has her members making more progress, leading to better testimonials and higher retention.Key Takeaways- The best community Oonagh has been part of (03:34)- Creating a unique culture in your online community (06:14)- How an accountability challenge works (09:22)- Why accountability increases retention rates (16:13)- The benefits of having an accountability challenge for your members (17:45)- How to incorporate accountability checkpoints (20:10)Additional Resources:  - Get Oonagh Duncan's Gifted Starter Kit for FREE here- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast so you never miss an episode!

Want to know how to get more conversions from your free community or Facebook group? In this episode, Shana shares 4 keys to increasing sales in your free group. Plus, she is soapboxing on 3 little words that can hold you back from getting more conversions.Key Takeaways- It's ok to be ‘salesy' (01:05)- The best way to sell is through connections (03:33)- Create awareness of the need for a solution (04:24)- Prepare your community to become perfect customers (05:02)- Invitation to make more progress (06:07)Additional Resources:  - Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

This 15-minute strategy could be your invitation to fewer refunds and higher retention. I'm going to tell you what it is and 3 ways you can leverage it in your online program.Key TakeawaysWhat is a member success call? (01:07)How to use these calls in your program (03:57)Onboarding is a great time to welcome new members with a call (04:03)Reactivate your members with a call (05:08)Call them before they cancel (07:05)The huge return on investment on member success calls (10:03)Additional Resources:  - Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Instagram expert Tracy Harris breaks down the three best types of reels you need to be doing to grow your Instagram community, email list, and get more customers.She also shares some of her best tips from growing her own community, Mums With Hustle.Key Takeaways- Mums with Hustle group (08:32)- How culture impacts your community and your business (18:45)- How an Instagram reel is the fastest way to build a community (20:25)- Upcoming features update for Instagram reels (22:13)- The 3 different types of reels to grow your community (23:10)- Organic Instagram strategy (29:06)- How to make your first reel (41:42)Additional Resources:  - Get Instagram Reels Quick-Start Guide: https://tracyharris.co/reels/- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Stop hiding your cancellation button. This strategy some business owners use to help their business is actually hurting it in the long run.I'm sharing 3 reasons you need to change your mindset around your cancellation process and leverage it to your advantage.Key Takeaways- Refining your cancellation process (01:01)- Hiding your cancellation process doesn't help with retention (01:46)- The new California law (02:23)- Information is power (03:15)- Cancellations are good resell opportunities (04:20)- Customer experience is your brand (06:30)- Make your cancellations memorable in a good way (11:12)Additional Resources:  - Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

There's a lot we can learn from traditional brands and businesses about how to build communities online. I've recently been observing how Target cultivated its community.Now I'm sharing 4 lessons you can apply to your online business that I learned from watching Target.Key Takeaways- Create exclusivity (01:56)- Build culture by sharing your values (04:04)- Curate conversations (06:36)- Elevate your community (08:59)Additional Resources:  - Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

If you're an online course or membership owner, you're always looking for ways to create more connection among your members. One of the best ways to do that is with online networking events that bring your community together to brainstorm and connect with each other.But how do you structure an event that's effective and fun?Suzi Dafnis breaks down the framework she's been using to run successful networking events for her members that keep her members coming back month and month.Key TakeawaysHow to create connection and progress in your community (09:12)People come for the content but stay for the community (14:06)Proprietary framework for facilitating online discussions (14:30)Creating accountability in your community (18:08)Keep the structure of your networking event simple (22:45)Additional Resources:  - Her Business Podcast: https://herbusiness.com/podcasts/- Get on the waitlist for Her Business Network: http://herbusinessnetwork.com/- Her Business Free Facebook Group: https://www.facebook.com/HerBusiness/------ Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!

Gary Chapman's book The 5 Love Languages isn't just for showing you how to have a better marriage.In this episode, I'll share why you need to know these love languages and how to leverage them to create stronger connections in your community.Key Takeaways- Words of Affirmation (02:25)- Quality Time (05:02)- Acts of Service (07:30)- Receiving Gifts (09:03)- Physical Touch (11:28)Additional Resources:  - Free Guide to Creating a Stickier Community Using the 5 Love Languages: https://connect.communitycultivated.com/love- Join the waitlist for my course (coming 2022): https://www.shanalynn.com/course- Get in touch: https://www.shanalynn.com/connect - Follow me on IG: https://www.instagram.com/shanaspeaksCommunity Creators is a podcast for online entrepreneurs looking to learn more about creating thriving communities and empowering their community teams.Be sure to follow the podcast, so you never miss an episode!