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In episode 119, Coffey talks with Rose Ann Garza about October HR-related news that relate to the impact of AI in HR, mental health at work, and new hires getting cold feet.They discuss which jobs will be most affected by artificial intelligence; AI's use in HR; why 50% of candidates are changing their minds after accepting a job; the importance of an onboarding process to engage new hires; the importance of supervisor training to prevent workplace toxicity; and the shift in meeting employees' needs such as childcare, mental health, and a healthy work environment.Links to stuff they talked about are on our website at https://goodmorninghr.com/EP119 and include the following topics:- Indeed's AI at Work Report: How GenAI Will Impact Jobs and the Skills Needed to Perform Them- Survey Finds Half of Candidates Have Accepted a Job Offer Before Reneging- No more crying at work: How to prevent a toxic workplace Good Morning, HR is brought to you by Imperative—premium background checks with fast and friendly service. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com. If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for half a recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com. About our Guest:Rose Ann Garza, SPHR, SHRM-SCP, is the Chief Human Resources Officer for Kerbey Lane Cafe, Inc. During her time at Kerbey Lane the organization has more than doubled in size and has won several prestigious awards related to their impact in the community and to their team members. Prior to joining Kerbey Lane in 2006, Rose Ann built her career in the restaurant and hospitality industry working with Destination Hotel and Resorts and Brinker International. A member of Kerbey Lane's Executive Leadership Team, she leads the execution of Kerbey Lane's people strategy as well as builds organizational capability and team member culture to further enable Kerbey Lane's growth and impact. She also serves as the strategic business advisor to senior leadership and the Managing Partners of each location regarding key organizational and management issues. In addition to her role at Kerbey Lane, Rose Ann serves on the Texas Society for Human Resources Management (Texas SHRM) Executive Council as the State Director (2022-2024) representing over 21,000 HR professionals at the state and national level. Rose Ann previously served Texas SHRM in the roles of State Director Elect, Assistant State Director- District Directors and Core Leadership Area Directors, District Director and as the Workforce Readiness Director. Rose Ann also served her local SHRM chapter, Austin SHRM, as President, President Elect, and Vice President of Programs. Rose Ann received a Bachelor of Arts from Texas State University and a Master of Fine Arts from The University of Texas at Austin. In her spare time, Rose Ann enjoys traveling, reading and spending time with family and friends.Rose Ann Garza can be reached at:www.linkedin.com/in/roseanngarza About Mike Coffey:Mike Coffey is an entrepreneur, human resources professional, licensed private investigator, and HR consultant.In 1999, he founded Imperative, a background investigations firm helping risk-averse companies make well-informed decisions about the people they involve in their business.Today, Imperative serves hundreds of businesses across the US and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies.Mike has been recognized as an Entrepreneur of Excellence and has twice been named HR Professional of the Year. Additionally, Imperative has been named the Texas Association of Business' small business of the year and is accredited by the Professional Background Screening Association. Mike is a member of the Fort Worth chapter of the Entrepreneurs' Organization and volunteers with the SHRM Texas State Council.Mike maintains his certification as a Senior Professional in Human Resources (SPHR) through the HR Certification Institute. He is also a SHRM Senior Certified Professional (SHRM-SCP).Mike lives in Fort Worth with his very patient wife. He practices yoga and maintains a keto diet, about both of which he will gladly tell you way more than you want to know.Learning Objectives:1. Consider how best to implement generative artificial intelligence in the workplace.2. Identify ways to keep candidates and new hires engaged throughout the hiring and onboarding process.3. Identify and develop management training strategies for fostering a healthy work environment.
Rose Ann Garza, SHRM-SCP, shares how having a sister with special needs helped her realize the importance of giving back and serving others, which she does now as the chief human resources officer for a fast-growing restaurant chain. Garza, CHRO at Austin, Texas-based Kerbey Lane Cafe, joins host Tony Lee to discuss her HR story.HR Storytellers is sponsored by BambooHR.Episode transcript
Do you love cranberry sauce? Can you believe it took me more than 20 years to discover this delicious food???? It is not a Mexican thing. If you visit Austin TX, make yourself a favor and visit Kerbey Lane Cafe. And if you happen to be there around thanksgiving, you must try their Traditional Thanksgiving Dinner! Out of this world. https://kerbeylanecafe.com/locations/south
Austin for All People is a group of concerned citizens in Austin who are opposing Proposition F, or the Strong Mayor proposition, on the May 2021 ballot. Mason Ayer, CEO of Austin’s Kerbey Lane Cafe, joined Engaging Austin to explain the argument against changing Austin’s form of government. Find Austin for All People here: https://austinforallpeople.org/ https://twitter.com/Austin4AllPpl https://www.facebook.com/Austin4AllPpl ++++++++++++++++++++++++++++++++++++++++++++++ For more information, go to www.engagingaustinpodcast.com and follow us on Instagram at www.instagram.com/engagingaustinpodcast Become a supporter of Engaging Austin at patreon.com/engagingaustinpodcast ++++++++++++++++++++++++++++++++++++++++++++++ RELATED EPISODE INFORMATION Austinites for Progressive Reform spoke with Engaging Austin in Episode 26
This week Packing Taste host Axel Brave is sitting down with Mason Ayer, CEO of Kerbey Lane Cafe. Mason and Axel get into the history of Kerbey Lane, the evolution of the restaurant over the last 40 years and spill some fun late night stories.Learn more about Kerbey Lane Cafe https://kerbeylanecafe.com/Learn more about High Note: https://highnoteatx.com/Follow Axel and the podcast: https://www.instagram.com/packingtastepodcast/Guest: Mason AyerHost: Axel BraveProducer: Myrriah GossettAudio/Video Engineer: Jake WallaceA Founding Media Production - http://foundingmedia.comAltered Music from https://filmmusic.io:"Too Cool" by Kevin MacLeod (https://incompetech.com)Licence: CC BY (http://creativecommons.org/licenses/by/4.0/) See acast.com/privacy for privacy and opt-out information.
In this episode with Mason Ayer, we discuss: The power of just being nice. Having a business partner that compliments you well. Being open minded when hiring your team. How having a background in law has helped Ayer's restaurant career. Creating systems in your life to be proactive. The importance of regular exercise, meditation, and sleep. The a risk of losing control of your brand when franchising and chasing fast growth. What Ayer didn't enjoy about being a lawyer. How Ayer transformed from lawyer to restaurateur. With multiple locations, struggle and importance of keeping the brand unified. How to wash yourself of the people who don't match the new culture you're creating. Creating systems and layers of financial accountabilities. The benefits of open-book management. Letting your managers have equity in the business. The danger in being TOO trusting. Having a close group of leaders and like-minded individuals you can share ideas with. After earning his Juris Doctor degree from the University of Virginia School of Law, Mason spent several years in the legal world before returning to his family's business, Kerbey Lane Cafe, in Austin, Texas. Today, Mason Ayer is serving as CEO of Kerbey Lane Cafe. Under his leadership, the Cafe has rapidly expanded and cemented itself as an iconic Austin business known for caring service and wholesome food served at reasonable prices. Show notes… Favorite Success Quote or Mantra. Just be nice. Today's Sponsor Sourcery allows you to streamline and digitize your entire Accounts Payable operation. Digital invoicing, backed with human verification, will save you countless hours of work and increase AP accuracy. Say goodbye to your file cabinets and enter the digital world. Kabbage. Apply for up to 250,000 of funding through Kabbage, and you'll get a $50 e-gift card when you quality. Get started! Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? Taking care of himself. What is your biggest weakness? Trusting too much. What's one question you ask or thing you look for during an interview? Have the interviewee tell a joke. What's a current challenge? How are you dealing with it? Navigating family business dynamics. Share one code of conduct or behavior you teach your team. Personal growth and education. What is one uncommon standard of service you teach your staff? Allocate 1% of sales to guest appreciation. What's one book we must read to become a better person or restaurant owner? GET THIS BOOK FOR FREE AT AUDIBLE.COM The Great Game of Business, Expanded and Updated: The Only Sensible Way to run a Company Zingermans Guide to Giving Great Service: Treating Your Customers Like Royalty. A Lapsed Anarchist's Approach to Building a Great Business (Zingerman's Guide to Good Leading) A Slice of the Pie: How to Build a Big Little Business Share an online resource or tool. BuildingChampions.com What's one piece of technology you've adopted in your restaurant and how has it influence operations? Compeat Toast POS If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be? Offer personal growth to your people. Make sure your family know you love them. Have fun. Contact Info www.kerbeylane.com Thanks for Listening! Thanks so much for joining today! Have some feedback you'd like to share? Leave a note in the comment section below! If you enjoyed this episode, please share it using the social media buttons you see at the top of the post. Also, please leave an honest review for the Restaurant Unstoppable Podcast on iTunes! Ratings and reviews are extremely helpful and greatly appreciated! They do matter in the rankings of the show, and I read each and every one of them. And finally, don't forget to subscribe to the show on iTunes to get automatic updates. Huge thanks to Mason Ayer for joining me for another awesome episode. Until next time! Restaurant Unstoppable is a free podcast. One of the ways I'm able to make it free is by earning a commission when sharing certain products with you. I've made it a core value to only share tools, resources, and services my guest mentors have recommend, first. If you're finding value in my podcast, please use my links!
A Purpose Greater Than A Paycheck Mason Ayer says his first memory at Kerbey Lane Cafe was that of scraping gum off the bottom of tables in his parent’s restaurant. When he was five years old, his reward was a nickel for every crusty piece collected. More than three decades later, the stakes have radically changed. But the one thing that has remained constant is Mason’s commitment to the family business. It’s no secret that the large majority of family businesses decline — if not disappear — as the torch is passed from one generation to the next. Fortunately for Austinites, Kerbey Lane has bucked that trend. With Ayer at the helm, the iconic Cafe will expand to its eighth and ninth locations in the coming year. But that’s not all . . . As you will hear in this interview, the brain trust at Kerbey Lane has been working behind the scenes on a new “fast casual” concept that Mason says he’s extremely excited about — the name of which was announced for the first time, on Voices of Impact. In this episode, we dive into core values, open book management and the importance of surrounding yourself with good people. We talk expansion, fresh food and ‘parachute moments.” And Mason explains why realizing he was illiterate in the fourth grade ended up being the turning point in his life. Grab the audio, links and show notes for Mason’s interview at: http://www.VoicesOfImpact.com/Mason-Ayer
Restaurants have a notoriously high failure rate and the ones that survive often have razor thin margins. 60 percent of restaurants close or change ownership in the first year of business, 80 percent fail within five years. The fact that Kerbey Lane Cafe in Austin, Texas serves food is almost where the similarities end between Kerbey Lane and most other restaurants. For over 25 years, they’ve done business differently: from hiring to training everyone (down to the table bussers) how their role contributes to the company’s EBITA goal. Today we are talking to Mason Ayer, the CEO of this unique business. He explains how this family-owned restaurant chain, started by his parents, has always seen their business as more than merely serving food. That passion made Kerbey Lane Cafe an Austin Icon with seven unique locations. Mason, the recent winner of the Best CEO award by the Austin Business Journal, shares the insight he’s learned from running the business from a genuinely open book and a big heart. You’ll hear the victories - and struggles - they encountered on the way. You’ll also hear how their leadership style made it all possible. This episode of the For You Leaders Podcast covers a lot of ground, some of the highlights include: The advice Mason shares with people on the verge of making a significant change in their life. The secret sauce Mason attributes to Kerbey Lane Cafe’s continued growth and success and how you can apply these same principles in your business. How Kerbey Lane Cafe uses Open Book Management to empower employees with financial information to help meet the goals of the business. Why Kerbey Lane Cafe gives every hourly employee financial education, even when Mason knows that most employees will not stay at Kerbey Lane Cafe. Mason’s journey from pivoting in a career as an attorney to becoming the CEO of the family business. How Mason intentionally got out of his comfort zone to be an incredible, For You Leader. The way he views work/life balance with his wife as the controller of the business. Mason’s favorite restaurants (besides Kerbey Lane Cafe!) The one job he recommends everyone have at least once in their life. The impact of having ESPN College Gameday at your business
We tackle three varieties of queso from Austin's most notorious place you take your parents freshman year of college: Kerbey Lane Cafe.
Restaurants discussed this week: Pat Dees Pub & Eatery, Melt Bar & Grilled, I Heart Pho andKerbey Lane Cafe. We have a blast this week discussing some new and old restaurants. Andy headed back to the Cleveland, OH area where he tried a new breakfast spot Pat Dees Pub & Eatery and hit Melt Bar & Grilled again in Cleveland after visiting The Rock and Roll Hall of Fame! David then takes us to I Heart Pho (pronounced FUH) and Kerbey Lane Cafe, who apparently have redeemed themselves. Andy cooks ribs for the first time and we wonder why we have kids. Enjoy!
AISD Trustee Paul Saldana joins Monitor publisher Mike Kanin and reporter Courtney Griffin to talk system equity, resources, and more. Sponsored by Kerbey Lane Cafe. Audio is embedded below.
Monitor freelancer Caleb Pritchard interviews Travis County Judge Sarah Eckhardt and Travis County Strategic Planning Manager Belinda Powell about the County's proposed downtown Courthouse plan, and other County-managed real estate interests. Sponsored by Kerbey Lane Cafe.