ASHRM Podcasts

Medicare Secondary Payer Act and the subsequent liens, set-asides, and payment reporting can be confusing. What is a second payer? What qualifies for reporting? Follow a discussion about CMS section 111 reporting as we ask and answer the hard questions. Presenters: Erin Rowan Myers, JD, CPHRM, AIC, AINS, AIS, ARM Amy L. Uldrick, MSN, RN, CPHRM

Dr. Lola Gershfeld has revolutionized the field of board and team dynamics. Through her dedicated practice and research in innovative approaches, she has harnessed the power of emotional connection to develop and rebuild strong emotional bonds through the Emotional Connection process or EmC - the only model of conflict repair whose approach has been tested and shown to create lasting change.In this podcast, you will be introduced to the EmC process that can help you to be much more effective in dealing with conflicts.

An exploration of human trafficking prevalence and specific situations which exist that may promote this form of human slavery. Best practices will be described for healthcare facilities regarding screening and intervention for this vulnerable population to reduce risk and provide patient-centered care. Kathryn Schaefer MSN RN CPHRM Sr. Manager, Accreditation & Compliance Med-IQ

The Patient Safety movement has dramatically increased the demands on the Risk Management and Quality Departments, but resources have generally not increased to meet the demands. Collaboration between Risk Management and Quality enables both departments to meet the increased demands through decreased redundancy and improved efficiency, and to avoid the pitfalls of silo-ed investigations and policy development. Risk Management and Quality collaboration more efficiently fosters the reduction of patient harm and improves the quality of healthcare delivery - both vital to improved Patient Safety. Elizabeth Gardner, BSN, MA, CPHRM Manager of Patient Safety and Quality Ob Hospitalist Group, Inc.

A description of one risk manager's successful process for handling investigations of lost ADL property and review of the new CMS guidelines that will impact facility responsibility. Grace T. Jones, CPHRM, MBA-HMC Regional Director of Patient Safety and Risk Management Baptist Health System Paul McElwain East Regional Specialist Baptist Health Systems Constance A. Endelicato, J.D., CPHRM Partner Wood Smith Henning & Berman, LLP

A group of leading health care risk management professionals share their "good catch" success stories. Myka Whitman, BSN, RN, CPHRM, CPPS Director Patient Safety and Risk Management Mercy Hospital-HCA Kimberly. A. Miller, RN, MBA, CPHRM, CPPS, LSSBB Director of Quality Methodist Stone Oak Hospital Carrie Gray BSN, RN, CPHRM Corporate Director of Risk Acadia Healthcare Dana Faber, MS PSL, RN, CPHRM Patient Safety/Risk Manager The Doctors Company

The knowledge transfer time from bench to bedside is about 17 years, resulting in delayed adoption of innovative best practices. The proliferation of clinical knowledge challenges the medical community to manage the clinical knowledge, refine current practices based on best scientific outcomes and provide "best practice" interventions to patients. The Learning Health System (LHS) framework provides a structure for conducting faster, better research and transfer new evidence at the point of care & treatment. Actions to be taken by Risk Managers to support the LHS are reviewed. Judith R. Sands

The knowledge transfer time from bench to bedside is about 17 years, resulting in delayed adoption of innovative best practices. The proliferation of clinical knowledge challenges the medical community to manage the clinical knowledge, refine current practices based on best scientific outcomes and provide "best practice" interventions to patients. The Learning Health System (LHS) framework provides a structure for conducting faster, better research and transfer new evidence at the point of care & treatment. Actions to be taken by Risk Managers to support the LHS are reviewed. Judith R. Sands

Don't harm me, heal me, be nice to me….isn't that really what every patient wants? We believe so at CHRISTUS Santa Rosa. Nearly two years we began a program where we blended Patient Experience Expertise with Patient Safety Expertise to form a single program called One Path Partners. This program has successfully helped us to improve our patient safety culture as well as reduce patient harm and as a result legal expenses. There is no doubt that good quality cost less and this is just one more example of how when we partner with the frontline associates, our patients do receive safer care and a better experience. Kim Miller RN, MBA, CPHRM, CPPS Chief Quality Officer CHRISTUS Santa Rosa Health System Mindy G Spigel RN, MSN, CPXP Director of Patient Experience CHRISTUS Santa Rosa Health System

This podcast contains strategies for assembling an effective cross-functional team. Lee Hamilton Sr. Vice President, Health Management Services AGI Consulting, Oklahoma City, OK

The story of how six defendants, all facing exposure, learned to put their differences aside in a heart-wrenching wrongful death action. Constance Endelicato Partner Wood, Smith, Nenning, & Berman, LLC Lee McMullen Senior Risk Management and Patient Safety Cooperative of American Physicians

An informal discussion about the purpose, pre-requisites and best practices for effective disclosure. Geraldine Amori Vice President, Academic Affairs Coverys Kathryn Schaefer Manager, Coverys Education Coverys

This podcast will examine the leading causes of malpractice suits and discuss how application of “The Four C’s” (Competence, Compassion, Communication, and Charting) may reduce frequency. Bill will discuss the role of intensive educational intervention as a means of remediation and examine evidence for whether the application of an assessment/intervention policy is a viable risk reduction strategy. Bill O'Neill Director of Communications and Outreach The Center for Personalized Education for Physicians

Healthcare providers and staff may find limited resources to help them prepare for a deposition, even though their testimony may hold significant liability exposure for the facility or their own personal practice. This podcast will identify ways that the risk manager can help their provider effectively prepare for the deposition through role play and case scenarios. Pamela Popp Executive Vice President/Chief Risk Officer Western Litigation

Health care organizations undergoing merger and acquisition must create a common culture in order to be successful. This session will address issues that hospital risk management professionals face in merging different risk management cultures, and tips for effectively doing so. Susan Salpeter

Federal Health Care Reform, starting with the Affordable Care Act, has added to the choices for how responsible parties can pay for future medical damages.  Consequently, knowledge of its legal effect is a powerful negotiation tool when looking at resolution of personal injury claims.  This educational session will give an overview of structured settlements and how they can be used to fund health plans and the mechanics of how the ACA can be used to limit future damages and reduce overall indemnity payments. Anne Lawter Attorney & Structure Settlement Consultant Ringler

Your CEO has a list of problems at the enterprise level that are consuming parts of their day and interrupting their time away. As a master problem solver the risk manager you are in a strong position to use these problems as the pathway to implementing the ASHRM ERM Framework. Brendan Williams Adjunct Lecturer MS Accounting Program University of Connecticut

Most healthcare organizations are aware that they must provide interpreting services to effectively communicate with patients, families, and companions; however, many Risk Managers are unaware of the liability if interpreting or other language assistance services are not provided. This session provides an overview of many of the available methods of providing interpreting services, what to look for when assessing your Language Services program and discusses areas of exposure to liability for hospitals and physician office practices. Carolyn Hager Language Services Director Advocate Health Care

This podcast summarizes the Partnership for Health IT Patient Safety’s work on copy and paste and the resulting safe practice recommendations. The session discusses risks and benefits of copy and paste, and implementation strategies for the safe reuse of information. Amy Goldberg-Alberts Executive Director, Partnership Solutions Patient Safety, Risk, and Quality - ECRI Institute Lorraine Possanza Program Director Patient Safety, Risk, and Quality - ECRI Institute Trish Lugtu Sr. Manager, Advanced Analytics Solutions Constellation

There are a number of ethical, risk management, and patient safety issues surrounding concurrent or overlapping surgery, described as when a surgeon begins a second operation, leaving the rest of the first procedure to another surgeon or practitioner to complete. This podcast reviews the risk management implications including regulatory compliance, professional practice guidance, and surgical department policy considerations. Kathleen Shostek Vice President, Healthcare Risk Management Sedgwick *This podcast was recorded in 2016.

CNA Insurance, a healthcare professional liability insurance carrier, will review its released analysis of primary hospital and health system professional liability claims closed over the past ten years. The most frequent and significant claims will be reviewed with an analysis of selected allegations. Joyce Benton Assistant Vice President, Healthcare Risk Control CNA Healthcare

Consider ten time tested strategies for successfully resolving healthcare professional liability claims. From trying the un-tryable case, to finding out what the plaintiff really wants out of a case, review real scenarios and real solutions to your medical malpractice claims. (Part 2 of 2) Jayme Vaccaro Vice President Specialty Operations Sedgwick

Consider ten time tested strategies for successfully resolving healthcare professional liability claims.  From trying the un-tryable case, to finding out what the plaintiff really wants out of a case, review real scenarios and real solutions to your medical malpractice claims. (Part 1 of 2) Jayme Vaccaro Vice President Specialty Operations Sedgwick

Profound Patient Safety, Coding/Billing, and Legal Defense Concerns. William Reisbick Law Office of William B. Reisbick, PLLC

This program presents a discussion on conflicts including common sources, conflict management techniques, and the advantages of managing conflict. Successful conflict management tools will be emphasized with practical suggestions for implementation. D. Michelle Kinneer Senior Risk and Patient Safety Consultant MMIC

A large hospital evacuates patients due to an internal infrastructure failure in a disaster.  How does another hospital and the healthcare coalition manage this type of surge?  Advance planning knowledge for space planning and staffing, equipment and other resources to support this are crucial. Scott Aronson Principal Russell Phillips & Associates

Urgent Care, one of the fastest growing healthcare segments and part of the consumerism shift, offers a promising business opportunity in a healthcare organization’s market. This highly competitive space requires deliberate consideration of inherent risks. This podcast describes application of an enterprise risk management (ERM) model to identify and prioritize risks associated with an Urgent Care delivery model. Mary Bollwage Vice President for Risk North Shore Physicians Group

Since the implementation of the Affordable Care Act, interested parties are watching the potential applicability of the ACA to a reduction in future damages and one such case has resulted in a massive reduction in the cost of funding a Life Care Plan.  This session will discuss key takeaways from Jones and explore best practices for the application of the ACA in medical malpractice and catastrophic injury cases to reduce future damages. Leslie Jenny Managing Attorney/Shareholder Cleveland Office Marshall Dennehey Warner Coleman & Goggin

Utilization of ERM will provide a framework to identify and manage risk holistically by considering all risks across the organization rather than the traditional model that focuses on clinical risks.  A review and analysis of the root causes of five years of closed medical malpractice claims will provide insight into the value of an ERM approach to mitigate diagnostic errors. Teresa Kelly Senior Risk Management Consultant MagMutual Insurance Company

This podcast discusses how UF Health Jacksonville used Just Culture to improve staff trust. We measured the improvement by analyzing our scores from the AHRQ Patient Safety Survey conducted in 2015 where we showed a statistically significant increase in the positive responses of questions related to trust of hospital administration. Denise Russell Director of Risk Management and Patient Safety UF Health Jacksonville

Today’s Risk Managers need innovative communication skills to interact with a variety of patients and medical professionals.  This podcast will introduce you to a simple 4-part process to build rapport (with patient or professional) non-verbally.  This is a major “first step” to better communication.  Mark Likos Senior Director Brookwood Baptist Risk Management & Legal Services

How a physician practice group spanning across eight towns/cities on the north shore of Massachusetts adopted Toyota's Lean methodology approach to improve medication safety. Tatum O'Sullivan Director, Ambulatory Risk & Patient Safety North Shore Physicians Group