At Voquinexus we believe strongly in the importance of conversation and dialogue in leadership. In this podcast, we share our passion for leadership conversation and our experiences in using podcasting to promote it.
Claire Hamlin and Sheila Fitzsimons are consultants with Q5, a consultancy that specialises in Organisational Health. Kicking off the season on psychological safety at work Claire and Sheila share their thoughts on what psychological safety is (and isn't) and how leaders and individuals can go about improving it. Their optimistic stance is that it's not that hard or costly to do, and that real change can and will happen if everyone, not just leaders act. Their challenge – what are you going to do? Useful links https://www.q5partners.com claire.hamlin@q5partners.com sheila.fitzsimons@q5partners.com https://tomgeraghty.co.uk
Psychological Safety seems to be getting mentioned more than it ever did. But is the increased attention just a leadership fad, or is it finally being seen as not only a human right but as a significant feature of the highest performing teams? In this episode, I introduce a new season of podcasts, which explore how people are thinking and talking about psychological safety at work, as well as offering practical steps leaders and individuals can take to improve the psychological safety they experience at work.
In the final episode of Conversations about Promotion we bring together the top tips from all eleven interviewees and what a rich resource it is. Packed with a wealth of proven and actionable tips drawn from over 300 years of collected experience, there is plenty for anyone targeting their next promotion. https://www.talkingleaders.com Contact us here: letstalk@talkingleaders.com
In this episode Paul Gisby gives a summary of the excellent advice and wisdom passed on by the people interviewed for the season. Covering things like making yourself promotion ready, how to make a success of your promotion, key watchouts and the best piece of advice ever on the secret of successful promotion. https://www.talkingleaders.com
Even though she left the British Army nearly 22 years ago, Lisa Smith is still a big fan of the way the army teaches and develop leadership. The skills that she first picked up at Sandhurst and then honed over her nine years as a serving officer have served her well since leaving. And one other thing that has stayed with her, is her belief that if you are going for a promotion do it because it will lead to something really want to do. https://www.talkingleaders.com
Nowhere is promotion more delineated and integral to an organisation than in the armed forces, where the tradition and structures have deep routes. To get an insight into how promotion works in the military we spoke with former British Army officer Andy Stanley. Andy spent 21 years in the Education and Training Services branch, as it’s now called, of the British Army reaching the rank of major, before leaving to become a successful leadership behavioural coach and trainer. As Andy explains, the clarity and centrality of the promotion process for soldiers and officers has definite advantages. However, it also comes with the risk of potentially over-dominating how someone thinks about career planning, causing them to perhaps miss out on exciting and fulfilling opportunities because they don't tick the right boxes for promotion. https://www.talkingleaders.com
If Kirsten Campbell has learned anything in her career it’s not to limit your expectations of what you can achieve. In this episode Kirsten shares her experiences of promotion, from shoe shop assistant to noted leadership consultant and all without a degree. As a former manager said to her once “Don’t go through life waiting for permission.” https://www.talkingleaders.com
David was born in Trinidad. He is an IT professional in the finance sector. Several years ago he moved to the UK to further his career. By a number of measures David has had a successful career. Feedback from all directions has always been strongly positive and he was well paid, both in terms of base pay and performance bonuses. However, over time it became clear that one aspect of career success was eluding him. Promotion. And it's pretty clear why. https://www.talkingleaders.com #getpromoted #institutionalracism #diversityandinclusion
THE KEYS TO PROMOTION – VISIBILITY AND GROWTH Gisele Tavares is clear if a new role is not going to be a stretch why take it? In this episode, Gisele explains that growth is something she has pursued throughout her career. Combined with building networks, not being afraid to ask for help and silencing the doubting voices in her head it’s an approach that has served her well, taking her all the way to VP. https://www.talkingleaders.com
Even though the arrival of digital had a huge impact on journalism, as UK journalist Sirena Bergman explains, when it comes to building a career much remains the same. Sexism, racism and class privilege are still factors to contend with. Plus, as in many professions, journalists have the dilemma that in order to get recognition and achieve financial security they may need to take on roles that actually draw them away from doing what inspired them in the first place, writing. All that said, Sirena still loves her job and gets a huge kick from writing a piece that has an impact and maybe makes a real difference. Find Sirena here: https://www.insider.com/culture https://www.instagram.com/the.twigg/ On Twitter she is @sirenabergman For more on data on proportion of senior journalists attending private schools: https://www.pressgazette.co.uk/study-reveals-drop-in-privately-educated-journalists-at-top-of-media-over-last-five-years/ https://www.talkingleaders.com
Like his colleagues, noted environmentalist and co-founder of Sound Matters, Mike Edwards, started out wanting to climb the academic ladder. Then he went into the Australian bush. And there his perspective on life and what success meant to him changed. Mike explains how getting close to the more-than-human world, learning about the aboriginal ways of connecting with the land, and becoming an accomplished didgeridoo player had a profound effect on his perception of what it means to him to be successful in one’s work. Mike would not discourage others who are looking to get promoted, but he does have some suggestions for important questions they might ask themselves about their motivation. And he has a call to action for newly promoted leaders to use their new positions to challenge corporate norms for the greater good of the environment and the world as a whole. https://www.sound-matters.com https://www.talkingleaders.com
Is it possible to be an effective leader of experts in a highly technical field when you are not an expert in that field yourself? Karin Wingstrand thinks so and the evidence of her highly successful career leading experts in a number of disciplines concerned with drug development is proof. In this episode Karin to talks through her career as a leader of experts and shares advice distilled from her experiences. https://www.talkingleaders.com
It’s one thing to be successful in getting promoted, but what about making a success of the new role once you’re doing it? Business Psychologist Katie Humes believes that you can enhance your chances of success by properly understanding yourself: your motivations, your preferences, your strengths and weaknesses. This knowledge will increase your chances of taking a promotion that is truly right for you and help you tackle the challenges that will come your way, including bolstering your resilience when things get tough. The Big Five Personality Traits: https://www.simplypsychology.org/big-five-personality.html If you would like to find out more about Katie and her work go to her website http://www.bizpsych.co.uk https://www.talkingleaders.com
What are your motivations for seeking promotion? Jeffrey Skolnik is a physician and senior VP in the pharmaceutical industry specialising in Oncology. Jeffrey’s career has advanced to the point where he could quite probably leverage his experience and expertise to significantly enhance his income and his overall benefits, but in my conversation with Jeffrey one thing that came through is that while he does expect to be properly compensated for what he does there are other things that drive his interest in promotion, and that’s what this episode of focuses on, starting with the question what does the term promotion mean to Jeffrey. 20 mins 47 secs All views expressed in this podcast are those of the individuals themselves and are not offered to reflect the stance or opinion of any current or former employer. https://www.talkingleaders.com
Deborah Litman-Goch is a senior HR professional with an extensive career in the field. Coming from HR Deb has a well-rounded perspective on the topic of promotion. In this conversation which is an extract from a much longer discussion we had, we concentrated upon her personal experiences of being promoted. Things to listen out for: How Deb’s reasons for seeking promotion have changed over time Why she turned down a promotion The negative effects being promoted can have on relationships with colleagues and friends. Plus, her excellent advice to others on how to make a success out of going for promotion. 28 mins 44 secs https://www.talkingleaders.com
Season 2 of the Talking Leaders podcast “Conversation about promotion” is all about, not surprisingly, promotion: Why we seek it How reality matches expectations What can be learned from listening to the experiences of others. 3 mins 20 secs https://www.talkingleaders.com
If as a leader, watching what has unfolded since the killing of George Floyd, you have been wondering what you could do. What action you can take in your sphere of influence to make a difference? Well, you’re not alone. While the subject of improving Diversity and Inclusion has been trending for some time, people who work in this field will tell you that since the surge in protest and calls for change, interest in going beyond just talking about diversity and inclusion to actually doing something has significantly intensified. So, what can leaders do? To answer this question we spoke with Claudia Iton of Replete Consulting. Claudia specialises in working with organisations who want to achieve meaningful and sustainable change with regard to Diversity and Inclusion. The good news is that there are practical steps you can take right away, although don’t go looking for quick fixes. Real change takes commitment and persistence. The best news is that achieving real diversity and inclusion can bring benefits beyond creating a fairer work environment, with significant performance and financial benefits accruing from enhanced diversity of thought and the unleashing of all the talent available to an organisation. 42 mins 29 secs Claudia's website: https://www.repleteconsulting.co.uk Our website: https://www.talkingleaders.com #diversityandinclusion #d&i #leadershipcommunications #leadershipdevelopment
When was the last time you were moved by something you heard? I don’t mean something someone said, I mean a sound. A sound other than music. Our grandchildren’s squeals of glee or leaves rustling in the breeze are two recent positive examples I can think of. What about fingernails down a blackboard? Makes me shudder just imagining it. Mike Edwards of Sound Matters is particularly attuned to the power of sound to impact how we feel and influence what we think. In fact, after hearing one particular sound in a café in Australia nearly thirty years ago, he was so profoundly affected it changed his life. In the latest episode of Talking Leaders, Mike talks about that experience and his work to use sound to engage minds particularly on environmental issues, climate change and resilience. 52 mins 25 secs https://www.sound-matters.com https://www.talkingleaders.com If you have a moment we would really appreciate your feedback: https://ratethispodcast.com/tlp #soundmatters #leadership #climatechange
What gives great leaders their magic touch? This is a question that has fascinated Olly Purnell, Andy Cottrill and their colleagues at Q5 for over ten years. And in pursuit of answers, they have seized the opportunity when it presents to interview great leaders about how they got to where they are. Having amassed a library of these interviews Q5 is now releasing a selection in a book called “Magic Sponge – a collection of interviews with inspiring leaders of the 2010’s”. In this episode, we talk about who Q5 are, what sets them apart from other consultancies and discuss a selection of interviews from the book. 40 mins 54 secs. The Q5 website Contact Q5 here Talking Leaders website Ratings and reviews are really valuable to us. https://ratethispodcast.com/tlp #leadership #podcasting #leadershipdevelopment #Q5 #talkingleaders
Do you ever feel stuck with a problem? It’s something you know you should be able to deal with but the harder you think about it, the more you seem to dig yourself into a hole. Mindfulness coaching could be the answer. Following on from the previous episode looking at mindfulness coaching and leadership, Eric Le Gal takes us deeper into how mindfulness helps lift you out of this kind of thinking hole and allow you to see things with inspiring clarity. He also explains how gaining this kind of clarity allows leaders to become more authentic and ultimately achieve what he describes as “brilliant leadership”. 31 mins 56 secs Link to Eric's paper Contact Eric: ericlegal@ekwanim.com Link to Eric's website Link to the Talking Leaders website Contact Paul Gisby at paul.gisby@talkingleaders.com #mindfulnesscoaching #mindfulnessleadership #privatepodcasting #buildingtrust
How true to yourself are you as a leader? Are the roles you adopt and the behaviours you display in line with your core values? Or are you living in what Eric Le Gal calls a duality: one person at work, someone different elsewhere. In this episode, Eric shares his experiences of being torn by these kinds of feelings, and how he turned to mindfulness, meditation and Buddhism for help. He found many valuable things there, not least he re-discovered himself. Now as a Buddhist lama (spiritual leader) and leadership coach, Eric helps others reconnect with who they really are and what they used to love about what they do. 38 mins 20 secs You can contact Eric at ericlegal@ekwanim.com. His website will be available shortly at www.ekwanim.com We are Talking Leaders. If you need to be heard, understood and to build trust, maybe we could help www.talkingleaders.com #leadership #mindfulleadership #talkingleaders
Does business school theory get in the way of the development of good leaders? Laurence Barrett believes much of it does. He is a founding director of Heresy, the leadership and organisational development consultancy with a difference. Rooted in the principles of psychodynamics, Laurence and Heresy believe in the need to return to a grounded approach to leadership. An approach that connects at a human level. In this episode, Laurence outlines his and Heresy’s vision to develop leaders and organisations who inspire others with their humanity. Leaders who engage people through offering meaning, and then help those people to develop their own meaning and their own agency. 50 mins 03 secs https://www.heresyconsulting.com For more information on Talking Leaders visit our website: https://www.talkingleaders.com #heresyconsulting #leadership #talkingleaders #laurencebarrett #psychodynamics #podcasting
How do you get a team to think strategically? Do you have the people to deliver the strategy they develop? Is the organisation’s culture going to be a help or a hindrance? Working at the interface of these strategy success factors is Joanne Rencher’s sweet spot. After more than 25 years working as a senior HR professional, Jo knows her way around strategy. In a fascinating interview, Jo shares ideas and her experiences of making it work. Plus we talk about Jo’s passion for middle management, a group of leaders who are often overlooked and undervalued, yet who are essential not only to an organisation’s day-to-day running but also in making strategy really work in a practical way. 52 mins 30 secs Found out more about Joanne here: https://www.wgninhr-consulting.com/ For more information about Talking Leaders visit our website: https://www.talkingleaders.com
How do you connect 2,500 people across 100 countries? Not just keeping them informed but helping them feel part of one organisation.At one time the common way to do this was by holding the annual company get-together, where everyone flew to a hotel in a nice location for a week of work and social activities. But as pressures on travel increase, these events are increasingly rare.So how can you re-create that sense of being part of one organisation? If people aren’t able to spend time face-to-face how can they "get behind the PowerPoint" and so get to know their leaders and colleagues as people?One solution is podcasting. In the first episode of the new season of Talking Leaders, Qlik Spotlight Evangelist John Sands talks with Paul Gisby about the video and audio podcasts that he produces that are designed to bring the people of Qlik together, without any of them having to leave home. 48 mins 22 secs You can find John’s work here:Video – https://www.youtube.com/playlist?list=PLW1uf5CQ_gSrR6wZ-WSwAzEJrnve9T-Ffand hereAudio – https://qlik.podbean.com/ You can contact John atJohnsands999@hotmail.com or john.sands@qlik.com ___________________________________________For more information about Talking Leaders visit our website: https://www.talkingleaders.com
Apologies for the gap since our last podcast, but we have some exciting news. We are changing. New look, new name, new us. This episode is a quick update on the change. And as you'll hear, we'll be back podcasting again shortly. 2 mins 36 secs. New website: https://www.talkingleaders.com
Even though conversational communications are my business, it is still a bit of thrill to be reminded why I think this medium is so powerful and can be so useful to leaders. Listening to Lin-Manuel Miranda, the writer and one-time star of the hit musical Hamilton, I got just such a reminder. What he said was good but what impressed and even inspired me most was the way that he said it, infusing his words with passion and belief. And the thing is, you don’t have to be a Broadway superstar to do this. Maybe sometimes a bit of help might be needed, but any leader can achieve a similar effect when talking about something that they really believe in. 4 mins 46 secs Link to the Desert Island Discs podcast: https://www.bbc.co.uk/programmes/m00092wm You can contact me here: Paul.gisby@voquinexus.com
Kurt is a bridge fan (the card game, not the river crossings). So, as he set off on a long car journey, he was looking forward to listening to the latest episode of a podcast he follows. But he soon found that it was so excruciatingly bad that he could only bear to listen to short bursts, hoping each time he went back in that things would improve. There are many styles of podcast hosting and interviewing. But the good ones take skill. In this episode, we reflect on the craft of the podcast host/interviewer. What is it that the good hosts do that make you want to hit play and happily submerge yourself in the conversation all the way to the end? 23 mins 25 secs #leadershipcommunication #voquinexus #audiocontent #internalcommunications #beabiggerfish #theknowledgeproject #the-daily #getheard #podcasting #talkingleaders #paulgisby
If you need to build trust, explain ideas in depth, convey the personality and commitment of yourself or others, then audio could be the perfect medium for you. Debbie Aurelius, owner of Peppermint Fish communications and host of the podcast Be A Bigger Fish is an expert internal communicator and a passionate advocate for audio. In this episode, we explore why and where audio is most effective, and the benefits that can accrue from this increasingly popular communication channel. 32 mins 51 secs https://peppermintfish.com/ Be A Bigger Fish podcast: https://podcasts.apple.com/us/podcast/feed/id1447019043 www.voquinexus.com
Neil Reavey knows what it is like to have to hide the real Neil from colleagues in order to fit in with “the norm”. As a young gay man going into a career in science, he experienced discrimination in various forms. That led to him feeling pressured into “covering” in order to be accepted, like when he would mug up on the latest football (soccer) news in order to be able to join in with the blokey banter at work. So when the chance came to take an active role in helping change the work environment so that other people from the LGBTQ+ community taking up careers in science do not have to put up with the same iniquities he had suffered, Neil was ready to step up to the challenge. Even though taking up a key position in the Proud Science Alliance took him into leadership situations and to levels very different from those presented by his scientific job. In this episode Neil talks with Paul about his early experiences, and his desire to bring about permanent change in the workplace, and how what the Proud Science Alliance is doing is making sure organisations don’t just garner a bit of good PR by sticking a rainbow on their logo, but that meaningful and sustainable change occurs. The views and opinions Neil shares in this podcast are entirely his own and were not given as a representation of any of the companies mentioned in the podcast. 35 mins 22 secs https://www.proudsciencealliance.org/ https://www.voquinexus.com Contact Paul at paul.gisby@voquinexus.com
Mike Catalonello brands himself as a double-digit growth expert, a bold claim, but one fully backed up by an impressive track record in boosting business performance. Key to his approach is talent management and in this extract from my recent conversation with him, we explore his people-oriented approach to talent. 18 mins 50 secs Want to chat about podcasting? Get in touch paul.gisby@voquinexus.com
In the second part of “Why do experts struggle to tell stories?”, we look at different ways to help trigger an expert’s story memory, including getting them all worked up. Plus how emotion is what makes stories so powerful. 13 mins 17 secs https://medium.com/@cscalfani/why-experts-make-bad-teachers-ccaed2df029b
We have interviewed many experts. Most of them excellent. They know their stuff and what they want to pass on to others. But, frequently when we ask them to illustrate a point with a story they struggle to come up with a concrete real example. Why is this? In this two-part episode, we explore possible explanations and ways that we use to get around it. 14mins 36 secs
Ever had that piece of work that you just can't get started on? You keep putting it off, and putting it off, knowing that you need to get down to it, but your brain is just stalled on this one. Well, we definitely have had that problem. But the good news is there are ways to overcome these hurdles, whether it's employing a new "toy" or changing your location it can be done, and we're happy to share what's worked for us. And by the way, if you are ever in Kennett Square PA, we highly recommend Philter for great coffee https://philtercoffee.com/ 12 mins 09 secs.
Not long after Lynne Ashcroft-Griffiths set up AG Communications, she and her team realised that if they were to help their clients make their leadership communications really fly, they needed to offer more than just the creation of great content and upgrading leaders’ communication skills. They needed to help leaders in all aspects of their leadership development; because the most effective leadership communications are delivered by people who are all round strong leaders. Nine years on, AG Comms has established a reputation across a diverse spread of business sectors for being a partner of choice to help individuals and organisations with their leadership and communications journeys. In this episode of Talking Leaders, I spoke with Lynne and two members of her team, Katie Humes and Hugh Stuart-Buttle to find out more about the range of expertise AG Comms offers, such as Business Psychology, Creative Media production, HR Business partnering, Organisational Culture management and Change management to mention just a few. We also talked about the AG Leaders Club, an exciting new venture where individual leaders as well as whole organisations are able to access the full range of AG Comms’s expertise and experience to continually advance and upgrade their leadership skills. 26 mins 17 secs https://www.agcommunications.co.uk/ www.voquinexus.com
It doesn’t necessarily follow that someone who evidently has the skills and the aptitude to lead is always going to be keen to take up the challenge. Joanne Lamb is a voiceover artist, owner of Childvoices.com and reluctant leader. In this episode of Talking Leaders Jo shares some of her leadership experiences and achievements, and we discuss why the idea of being a leader does not sit easily with her. 24 mins 23 secs More info: http://joannelamb.co.uk/ http://www.childvoices.com/ www.voquinexus.com
The contribution that body language makes to communication is well known, but did you know that how you look has a significant influence on how you sound. In this extract from my conversation with Laura Sicola, author of “Speaking to Influence: Mastering your Leadership Voice,” we look at the third “V”, visual. It’s all about PEGS: Posture, Eyes, Gestures, Smile. 10 mins 4 secs. For more information: http://vocalimpactproductions.com/ www.voquinexus.com
In Speaking to Influence, Laura Sicola defines three key elements of developing a strong leadership voice: Verbal (what you say), Vocal (how you say it) and Visual (how you look). In the third extract of my conversation with Laura, we take a look at Vocal, including avoiding ‘vocal fry’, the dreaded “up-speak” and why watching and listening to recordings of yourself is so important. 21 mins 51 secs For more info http://vocalimpactproductions.com/ Voquinexus, we get you heard www.voquinexus.com
In Speaking to Influence, Laura Sicola defines three key elements of developing a strong leadership voice: Verbal (what you say), Vocal (how you say it) and Visual (how you look). In the second extract of my conversation with Laura, we take a look at Verbal, including the power of stories and how not to get lost in the weeds (which you’ll hear me admit to being guilty of. But if you'll let me explain and put things in their right context... zzzzz) 12 mins 24 secs For more info: http://vocalimpactproductions.com/
I recently listened to an online update given by a pharmaceutical company reporting on the progress of the development of its new drug. Afterwards, there was much discussion on the investor bulletin boards. One comment (here paraphrased) captured much of the sentiment of those who had listened – “…the data do look strong, but that guy (the CEO) really does not inspire me with confidence. Makes you think there’s something we’re not being told.” Many agreed. To some extent haven’t we all been there? We think what we have to say is strong, but it doesn’t seem to be landing with people the way we’d like. Laura Sicola of Vocal Impact Productions has helped many leaders deal with just this disconnect. In part 1 of my conversation with Laura, we look at the overall approach she uses to help people master their leadership voice, and why good enough is not good enough. For more info: http://vocalimpactproductions.com/
In the third and final extract from our interview with Richard Ingram, we look at leading experts. This can be particularly challenging if you are a senior leader in a complex, technical sector. How do you ensure that you can have meaningful conversations with and win the respect of experts? How important is it to do this as a leader? 9 mins 48 secs
In the second extract from our interview with @Richard Ingram we discuss the importance of transparency. As a leader you need to be sure that the picture presented to you is true and not a slick façade hiding problems. 7 mins 19 secs.
Richard Ingram started out as an engineer in the oil and gas industry, moving on through a career in aerospace, defence, and security to the position of CEO with a number of companies. In this first extract from his interview with Talking Leaders, Richard tells some great stories (listen out for the one about the “convenient loop of failure”) that illustrate subjects such as: The Importance of people development Changing business culture Being seen to act on your own message 13 mins 14 secs
Do you work hard? When you do work hard, how does it feel? Tough, difficult? Paul explains his dislike of the phrase ‘hard work’ and describes how the concept of ‘Flow’ helped him with the idea that it’s ok to want work to be fun most of the time. And how he used the idea of Flow to make a major career decision. 21 mins 12 secs. For more on Flow go here Follow Talking Leaders here
In a further extract from our conversation with Scott Eblin, leadership coach and author of "The Next Level", we asked for Scott's thoughts on how leaders really learn and how they can best use books like "The Next Level" in their development. 5 mins 00 secs
Ever heard of the Peter Principle? Basically, it's the idea that people are promoted to their own level of incompetence. It’s a real thing and happens when someone fails to rise to the challenges that their new position demands. Scott Eblin is a leadership coach who understands this situation well. As a new edition of his book The Next Level: What Insiders Know About Executive Success hits the shelves, we spoke with Scott about helping people with the rise up the leadership ladder and his views on leadership development. 17mins 17 secs For more information: https://thenextlevel.info/
How do you really learn? A nice bit of feedback reminds Paul and Kurt that applying new found knowledge in meeting a real need is one of the best ways to consolidate learning. 6 mins 55 secs
Developing yourself as a leader, like improving in almost any skill, is an ongoing, iterative process. Kurt talks about a particular book, The Leadership Pipeline, that he found helpful. He also shares the fact that even though the book provided many ideas useful to his development, it wasn’t a case of once learned never forgotten. Each situation where leadership is needed is different in its own way. Consequently, leadership development is often a case of needing to re-learn and re-apply old lessons. 4 mins 53 secs
You are in the middle of working on something for a tight deadline, and one of your direct reports pops in with a question. How tempted are you to put them off? Or maybe quickly problem solve and send them on their way? Understandable reactions, but it can be too easy to prioritize day-to-day leadership. Paul and Kurt share their experience of dealing with this kind of challenge. 4 mins 55 secs
There has never been more material available on the topic of leadership development. In particular, there is now a lot of advice on leadership hacks. Spoiler alert - we don't believe that there are shortcuts to significantly boosting your leadership skills. Kurt shares his realisation about what it takes to grow as a leader and how that affected his career choice. And Paul shares an example of how improvements in the specifics of managing a poor performer, helped in his long-term development. 16 mins 35 secs.
Even if you know that change is a part of working life and you think you are prepared for its arrival, it can still leave wounds. And sometimes it can be tough to find the route to recovery. 28 mins 06 secs
Paul tells the story of his most difficult interviewee ever and how just walking out might have helped. 4 mins 58 secs