In Breaking It Down, I sit down with entrepreneurs and business executives to help them solve company culture, employee engagement and customer experience challenges in their organization.
The People-First Culture podcast is one where we share lessons on building a great company and career.How we can connect:Website: www.michelfalcon.comLinkedin: https://www.linkedin.com/in/michelfalcon/Twitter: https://twitter.com/MichelFalconInstagram: https://www.instagram.com/michelfalcon/Facebook: https://www.facebook.com/michel.falcon.1/
The People-First Culture podcast is one where we share lessons on building a great company and career.How we can connect:Website: www.michelfalcon.comLinkedin: https://www.linkedin.com/in/michelfalcon/Twitter: https://twitter.com/MichelFalconInstagram: https://www.instagram.com/michelfalcon/Facebook: https://www.facebook.com/michel.falcon.1/
The People-First Culture podcast is one where we share lessons on building a great company and career.How we can connect:Website: www.michelfalcon.comLinkedin: https://www.linkedin.com/in/michelfalcon/Twitter: https://twitter.com/MichelFalconInstagram: https://www.instagram.com/michelfalcon/Facebook: https://www.facebook.com/michel.falcon.1/
The People-First Culture podcast is one where we share lessons on building a great company and career.How we can connect:Website: www.michelfalcon.comLinkedin: https://www.linkedin.com/in/michelfalcon/Twitter: https://twitter.com/MichelFalconInstagram: https://www.instagram.com/michelfalcon/Facebook: https://www.facebook.com/michel.falcon.1/
The People-First Culture podcast is one where we share lessons on building a great company and career.How we can connect:Website: www.michelfalcon.comLinkedin: https://www.linkedin.com/in/michelfalcon/Twitter: https://twitter.com/MichelFalconInstagram: https://www.instagram.com/michelfalcon/Facebook: https://www.facebook.com/michel.falcon.1/
The People-First Culture podcast is one where we share lessons on building a great company and career.How we can connect:Website: www.michelfalcon.comLinkedin: https://www.linkedin.com/in/michelfalcon/Twitter: https://twitter.com/MichelFalconInstagram: https://www.instagram.com/michelfalcon/Facebook: https://www.facebook.com/michel.falcon.1/
The People-First Culture podcast is one where we share lessons on building a great company and career.How we can connect:Website: www.michelfalcon.comLinkedin: https://www.linkedin.com/in/michelfalcon/Twitter: https://twitter.com/MichelFalconInstagram: https://www.instagram.com/michelfalcon/Facebook: https://www.facebook.com/michel.falcon.1/
The People-First Culture podcast is one where we share lessons on building a great company and career.How we can connect:Website: www.michelfalcon.comLinkedin: https://www.linkedin.com/in/michelfalcon/Twitter: https://twitter.com/MichelFalconInstagram: https://www.instagram.com/michelfalcon/Facebook: https://www.facebook.com/michel.falcon.1/
The People-First Culture podcast is one where we share lessons on building a great company and career.How we can connect:Website: www.michelfalcon.comLinkedin: https://www.linkedin.com/in/michelfalcon/Twitter: https://twitter.com/MichelFalconInstagram: https://www.instagram.com/michelfalcon/Facebook: https://www.facebook.com/michel.falcon.1/Interested in having me as a keynote speaker in your company? If so, visit → http://www.michelfalcon.com/keynote/Check out my book 'People First Culture' → https://www.amazon.ca/People-First-Culture-Lasting-Company-Shifting/dp/1544512147/ref=sr_1_1?ie=UTF8&qid=1550677572&sr=8-1&keywords=people+first+culture
The People-First Culture podcast is one where we share lessons on building a great company and career.How we can connect:Website: www.michelfalcon.comLinkedin: https://www.linkedin.com/in/michelfalcon/Twitter: https://twitter.com/MichelFalconInstagram: https://www.instagram.com/michelfalcon/Facebook: https://www.facebook.com/michel.falcon.1/Interested in having me as a keynote speaker in your company?If so, visit → http://www.michelfalcon.com/keynote/Check out my book 'People First Culture' → https://www.amazon.ca/People-First-Culture-Lasting-Company-Shifting/dp/1544512147/ref=sr_1_1?ie=UTF8&qid=1550677572&sr=8-1&keywords=people+first+culture
The People-First Culture podcast is one where we share lessons on building a great company and career.How we can connect:Website: www.michelfalcon.comLinkedin: https://www.linkedin.com/in/michelfalcon/Twitter: https://twitter.com/MichelFalconInstagram: https://www.instagram.com/michelfalcon/Facebook: https://www.facebook.com/michel.falcon.1/Interested in having me as a keynote speaker in your company?If so, visit → http://www.michelfalcon.com/keynote/Check out my book 'People First Culture' → https://www.amazon.ca/People-First-Culture-Lasting-Company-Shifting/dp/1544512147/ref=sr_1_1?ie=UTF8&qid=1550677572&sr=8-1&keywords=people+first+culture
The People-First Culture podcast is one where we share lessons on building a great company and career.How we can connect:Website: www.michelfalcon.comLinkedin: https://www.linkedin.com/in/michelfalcon/Twitter: https://twitter.com/MichelFalconInstagram: https://www.instagram.com/michelfalcon/Facebook: https://www.facebook.com/michel.falcon.1/Interested in having me as a keynote speaker in your company? If so, visit → http://www.michelfalcon.com/keynote/Check out my book 'People First Culture' → https://www.amazon.ca/People-First-Culture-Lasting-Company-Shifting/dp/1544512147/ref=sr_1_1?ie=UTF8&qid=1550677572&sr=8-1&keywords=people+first+culture
The People-First Culture podcast is one where we share lessons on building a great company and career.How we can link up:Website: www.michelfalcon.comLinkedin: https://www.linkedin.com/in/michelfalcon/Twitter: https://twitter.com/MichelFalconInstagram: https://www.instagram.com/michelfalcon/Facebook: https://www.facebook.com/michel.falcon.1/Interested in having me as a keynote speaker in your company?If so, visit → http://www.michelfalcon.com/keynote/Check out my book 'People First Culture' → https://www.amazon.ca/People-First-Culture-Lasting-Company-Shifting/dp/1544512147/ref=sr_1_1?ie=UTF8&qid=1550677572&sr=8-1&keywords=people+first+cultureMusic Intro Credits:Too Cool Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 Licensehttp://creativecommons.org/licenses/by/3.0/
The People-First Culture podcast is one where we share lessons on building a great company and career.Ask this simple question so that you can evolve your interview process and find great talent for your team.How we can link up:Website: www.michelfalcon.comLinkedin: https://www.linkedin.com/in/michelfalcon/Twitter: https://twitter.com/MichelFalconInstagram: https://www.instagram.com/michelfalcon/Facebook: https://www.facebook.com/michel.falcon.1/Interested in having me as a keynote speaker in your company?If so, visit → http://www.michelfalcon.com/keynote/Check out my book 'People First Culture' → https://www.amazon.ca/People-First-Culture-Lasting-Company-Shifting/dp/1544512147/ref=sr_1_1?ie=UTF8&qid=1550677572&sr=8-1&keywords=people+first+cultureMusic Intro Credits:Too Cool Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 Licensehttp://creativecommons.org/licenses/by/3.0/
The People-First Culture podcast is one where we share lessons on building a great company and career.In this episode, I outline five things a company of any size or industry can follow to build a high-performing team. By listening, you'll learn why:- Your job description must repel candidates- Employees should have to reapply every three months- Your interview process should rigorously be updated frequently- Plus, moreHow we can link up:Website: www.michelfalcon.comLinkedin: https://www.linkedin.com/in/michelfalcon/Twitter: https://twitter.com/MichelFalconInstagram: https://www.instagram.com/michelfalcon/Facebook: https://www.facebook.com/michel.falcon.1/Interested in having me as a keynote speaker in your company?If so, visit → http://www.michelfalcon.com/keynote/Check out my book 'People First Culture' → https://www.amazon.ca/People-First-Culture-Lasting-Company-Shifting/dp/1544512147/ref=sr_1_1?ie=UTF8&qid=1550677572&sr=8-1&keywords=people+first+cultureMusic Intro Credits:Too Cool Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 Licensehttp://creativecommons.org/licenses/by/3.0/
In this episode, I'm sharing the five things I used to grow my career. These tactics are all free! Anyone can apply them into their lives.#SteerYourCareerThe People-First Culture podcast is one where we share lessons on building a great company and career.How we can link up:Website: www.michelfalcon.comLinkedin: https://www.linkedin.com/in/michelfalcon/Twitter: https://twitter.com/MichelFalconInstagram: https://www.instagram.com/michelfalcon/Facebook: https://www.facebook.com/michel.falcon.1/Interested in having me as a keynote speaker in your company?If so, visit → http://www.michelfalcon.com/keynote/Check out my book 'People First Culture' → https://www.amazon.ca/People-First-Culture-Lasting-Company-Shifting/dp/1544512147/ref=sr_1_1?ie=UTF8&qid=1550677572&sr=8-1&keywords=people+first+cultureMusic Intro Credits:Too Cool Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 Licensehttp://creativecommons.org/licenses/by/3.0/
The People-First Culture podcast is one where we share lessons on building a great company and career.In this episode, I share the six customer experience, company culture, and employee engagement strategies I'm using in my newest brand, Brasa Peruvian Kitchen. The People-First Culture podcast is one where we share lessons on building a great company and career.How we can link up:Website: www.michelfalcon.comLinkedin: https://www.linkedin.com/in/michelfalcon/Twitter: https://twitter.com/MichelFalconInstagram: https://www.instagram.com/michelfalcon/Facebook: https://www.facebook.com/michel.falcon.1/Interested in having me as a keynote speaker in your company?If so, visit → http://www.michelfalcon.com/keynote/Check out my book 'People First Culture' → https://www.amazon.ca/People-First-Culture-Lasting-Company-Shifting/dp/1544512147/ref=sr_1_1?ie=UTF8&qid=1550677572&sr=8-1&keywords=people+first+cultureMusic Intro Credits:Too Cool Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 Licensehttp://creativecommons.org/licenses/by/3.0/
The People-First Culture podcast is one where we share lessons on building a great company and career.In this episode, I welcome Cody Royle. We discuss:What sport coaching tactics you can be using to lead your employees todayWe share stories about sports organizations and how they are specifically building a People-First Culture in their workplaces. How to relate sports analogies to employees who may have not played organized sports.Plus, much more.About Cody Royle:Cody is the Author of The Tough Stuff and Where Others Won't. He was the head coach for AFL Team Canada for 6 years. He is the host of the Where Others Won't podcast and has interviewed greats like Patty McCord, Daniel Pink, Adam Grant, and Joe Dumars.Follow Cody Royle:Twitter: https://twitter.com/codyroyleWebsite: https://www.codyroyle.com/LinkedIn: https://www.linkedin.com/in/codyroyle/Instagram: https://www.instagram.com/codyroyle/How we can link up:Website: www.michelfalcon.comLinkedin: https://www.linkedin.com/in/michelfalcon/Twitter: https://twitter.com/MichelFalconInstagram: https://www.instagram.com/michelfalcon/Facebook: https://www.facebook.com/michel.falcon.1/Interested in having me as a keynote speaker in your company?If so, visit → http://www.michelfalcon.com/keynote/Check out my book 'People First Culture' → https://www.amazon.ca/People-First-Culture-Lasting-Company-Shifting/dp/1544512147/ref=sr_1_1?ie=UTF8&qid=1550677572&sr=8-1&keywords=people+first+cultureMusic Intro Credits:Too Cool Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 Licensehttp://creativecommons.org/licenses/by/3.0/
The People-First Culture podcast is one where we share lessons on building a great company and career.In this episode, I invite Ghassan Halazon, the CEO of Emerge Commerce Inc.We discuss many different topics, including:- How he grew his career from being a New York City banker to CEO- What he looks for in a company's customer experience before he acquires the company- How he developed a great relationship with his boss at Citi Group- Plus, more!How we can link up:Website: www.michelfalcon.comLinkedin: https://www.linkedin.com/in/michelfalcon/Twitter: https://twitter.com/MichelFalconInstagram: https://www.instagram.com/michelfalcon/Facebook: https://www.facebook.com/michel.falcon.1/Follow Ghassan Halazon:Instagram: https://www.instagram.com/instajee/Twitter:https://twitter.com/instajeeLinkedIn: https://www.linkedin.com/in/ghassan-halazon/Website: https://www.ghassanhalazon.com/Interested in having me as a keynote speaker in your company?If so, visit → http://www.michelfalcon.com/keynote/Check out my book 'People First Culture' → https://www.amazon.ca/People-First-Culture-Lasting-Company-Shifting/dp/1544512147/ref=sr_1_1?ie=UTF8&qid=1550677572&sr=8-1&keywords=people+first+cultureMusic Intro Credits:Too Cool Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 Licensehttp://creativecommons.org/licenses/by/3.0/
The People-First Culture podcast is one where we share lessons on building a great company and career.In this episode, I share why I don't believe the customer is always right and why I focus internally first.How we can link up:Website: www.michelfalcon.comLinkedin: https://www.linkedin.com/in/michelfalcon/Twitter: https://twitter.com/MichelFalconInstagram: https://www.instagram.com/michelfalcon/Facebook: https://www.facebook.com/michel.falcon.1/Interested in having me as a keynote speaker in your company?If so, visit → http://www.michelfalcon.com/keynote/Check out my book 'People First Culture' → https://www.amazon.ca/People-First-Culture-Lasting-Company-Shifting/dp/1544512147/ref=sr_1_1?ie=UTF8&qid=1550677572&sr=8-1&keywords=people+first+cultureMusic Intro Credits:Too Cool Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 Licensehttp://creativecommons.org/licenses/by/3.0/
The People-First Culture podcast is one where we share lessons on building a great company and career.Welcome to episode 4 of my podcast. By listening you'll learn:- Five things that I would have done differently when I started building my career.- Why discovering your strengths are more important than your weaknesses.- Why Linkedin + Twitter > Facebook + Instagram- + moreHow we can link up:Website: www.michelfalcon.comLinkedin: https://www.linkedin.com/in/michelfalcon/Twitter: https://twitter.com/MichelFalconInstagram: https://www.instagram.com/michelfalcon/Facebook: https://www.facebook.com/michel.falcon.1/Interested in having me as a keynote speaker in your company?If so, visit → http://www.michelfalcon.com/keynote/Check out my book 'People First Culture' → https://www.amazon.ca/People-First-Culture-Lasting-Company-Shifting/dp/1544512147/ref=sr_1_1?ie=UTF8&qid=1550677572&sr=8-1&keywords=people+first+cultureMusic Intro Credits:Too Cool Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 Licensehttp://creativecommons.org/licenses/by/3.0/
The People-First Culture podcast is one where we share lessons on building a People-First Culture within a company.Welcome to episode 3 of my podcast. By listening you'll learn:- How and why my manager said no to a raise request early in my career.- How I'd want team members to ask for a raise today.- Mistakes that can be avoided.How we can link up:Website: www.michelfalcon.com. Subscribe to my email list for weekly customer, employee, career and culture education. Linkedin: https://www.linkedin.com/in/michelfalcon/Twitter: https://twitter.com/MichelFalconInstagram: https://www.instagram.com/michelfalcon/Facebook: https://www.facebook.com/michel.falcon.1/Interested in having me as a keynote speaker in your company?If so, visit → http://www.michelfalcon.com/keynote/Check out my book 'People First Culture' → https://www.amazon.ca/People-First-Culture-Lasting-Company-Shifting/dp/1544512147/ref=sr_1_1?ie=UTF8&qid=1550677572&sr=8-1&keywords=people+first+cultureMusic Intro Credits:Too Cool Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 Licensehttp://creativecommons.org/licenses/by/3.0/
The People-First Culture podcast is one where we share lessons on building a great company and career.Welcome to episode 1 of the relaunch of my podcast. This episode means a lot to me. By listening you'll learn:- Why I'm leaving a very comfortable life to start again with no salary or guaranteed income.- Why I'm building my next company with my family heritage in mind.- How I want to build the company I've always dreamed of.- Learn stories of my childhood that I've never shared with anyone.How we can link up:Website: www.michelfalcon.comLinkedin: https://www.linkedin.com/in/michelfalcon/Twitter: https://twitter.com/MichelFalconInstagram: https://www.instagram.com/michelfalcon/Facebook: https://www.facebook.com/michel.falcon.1/Interested in having me as a keynote speaker in your company?If so, visit → http://www.michelfalcon.com/keynote-advisory/Check out my book 'People First Culture' → https://www.amazon.ca/People-First-Culture-Lasting-Company-Shifting/dp/1544512147/ref=sr_1_1?ie=UTF8&qid=1550677572&sr=8-1&keywords=people+first+cultureMusic Intro Credits:Too Cool Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 Licensehttp://creativecommons.org/licenses/by/3.0/
Meet Balbina Knight, she has been promoted eight times in 11 years!In this episode, I asked Balbina a myriad of different questions to uncover how she has accomplished this.If you're in hospitality you're going to want to listen to this episode. If you're not, but are curious how someone can get promoted so many times then you'll want to listen to this episode.Listen to this episode to learn:How Balbina has been promoted so many times.How to find a balance between working hard and having a normal life.Why she doesn't subscribe to hustle culture.How she found her mentor.And, much, much more.Balbina recommends following the people below on Twitter:Katelin Holloway @katelin_cruseMinda Harts @MindaHartsJoan Westenberg @JoanwestenbergAubrey Blanche @adblancheCicely Blain @cicelybelle_xoMichelle Kim @mjmichellekimLars Schmidt @LarsFollow Balbina Knight: https://twitter.com/balbinaknight/The People-First Culture podcast is one where we share lessons on building a great company and career.How we can link up:Website: www.michelfalcon.comLinkedin: https://www.linkedin.com/in/michelfalcon/Twitter: https://twitter.com/MichelFalconInstagram: https://www.instagram.com/michelfalcon/Facebook: https://www.facebook.com/michel.falcon.1/Interested in having me as a keynote speaker in your company?If so, visit → http://www.michelfalcon.com/keynote/Check out my book 'People First Culture' → https://www.amazon.ca/People-First-Culture-Lasting-Company-Shifting/dp/1544512147/ref=sr_1_1?ie=UTF8&qid=1550677572&sr=8-1&keywords=people+first+cultureMusic Intro Credits:Too Cool Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 Licensehttp://creativecommons.org/licenses/by/3.0/
Description: On this episode, I speak with Adam Toporek. Adam is an internationally-recognized customer experience expert, keynote speaker, and customer service trainer.We chat about:- What will happen to the customer experience at Disneyland?- What is the biggest mistake leaders make in building new customer experiences?- What apps have great user and customer experiences?Adam's Linkedin: https://www.linkedin.com/in/adamtoporek/Adam's Website: https://customersthatstick.com/Michel's Linkedin: https://www.linkedin.com/in/michelfalcon/Interested in having me as a keynote speaker in your company? If so, visit → http://www.michelfalcon.com/keynote/My online course: https://get.michelfalcon.com/tos/ Check out my Book 'People First Culture' → https://www.amazon.ca/People-First-Culture-Lasting-Company-Shifting/dp/1544512147/ref=sr_1_1?ie=UTF8&qid=1550677572&sr=8-1&keywords=people+first+cultureAbout Breaking it Down:Breaking it Down is a Podcast hosted by Michel Falcon, with the purpose of helping business owners, executives, CEOs and entrepreneurs to breakthrough their business and professional careers to the next level.Follow Michel Falcon:LinkedIn: https://www.linkedin.com/in/michelfalconInstagram: instagram.com/michelfalconWebsite: https://www.michelfalcon.comMusic Intro Credits: Too Cool Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 Licensehttp://creativecommons.org/licenses/by/3.0/
On this episode, I welcome Aaron Kaufman, the President of the Fifth Element Group, based in Toronto.Aaron asks:- What can companies do to rebuild their company culture?- When do you empower your team and how do you measure it?- How do you prepare a team member for a leadership position?Follow Aaron on Linkedin https://www.linkedin.com/in/akthefifth/?originalSubdomain=caMichel's Linkedin: https://www.linkedin.com/in/michelfalcon/Interested in having me as a keynote speaker in your company? If so, visit → http://www.michelfalcon.com/keynote/My online course: https://get.michelfalcon.com/tos/ Check out my Book 'People First Culture' → https://www.amazon.ca/People-First-Culture-Lasting-Company-Shifting/dp/1544512147/ref=sr_1_1?ie=UTF8&qid=1550677572&sr=8-1&keywords=people+first+cultureAbout Breaking it Down:Breaking it Down is a Podcast hosted by Michel Falcon, with the purpose of helping business owners, executives, CEOs and entrepreneurs to breakthrough their business and professional careers to the next level.Follow Michel Falcon:LinkedIn: https://www.linkedin.com/in/michelfalconInstagram: instagram.com/michelfalconWebsite: https://www.michelfalcon.comMusic Intro Credits: Too Cool Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 Licensehttp://creativecommons.org/licenses/by/3.0/
In this episode, I talk to Tania DaSilva (Clinic Director) about:- Getting employees to care about the business.- My 3:1 ratio agreement with employees.- Designing customer experiences with my wants vs needs model.Follow Tania's company on Instagram https://www.instagram.com/behaviourmatters/ and visit https://www.behaviourmatters.ca/Michel's Linkedin: https://www.linkedin.com/in/michelfalcon/Interested in having me as a keynote speaker in your company? If so, visit → http://www.michelfalcon.com/keynote/My online course: https://get.michelfalcon.com/tos/ Check out my Book 'People First Culture' → https://www.amazon.ca/People-First-Culture-Lasting-Company-Shifting/dp/1544512147/ref=sr_1_1?ie=UTF8&qid=1550677572&sr=8-1&keywords=people+first+cultureAbout Breaking it Down:Breaking it Down is a Podcast hosted by Michel Falcon, with the purpose of helping business owners, executives, CEOs and entrepreneurs to breakthrough their business and professional careers to the next level.Follow Michel Falcon:LinkedIn: https://www.linkedin.com/in/michelfalconInstagram: instagram.com/michelfalconWebsite: https://www.michelfalcon.comMusic Intro Credits: Too Cool Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 Licensehttp://creativecommons.org/licenses/by/3.0/
On today's episode, Sara Smolej comes on and we chat about:- Who taught me my most valuable leadership lessons.- Why leadership matters to company culture.- Two things that I recite to myself daily (one of them is in Spanish).Sara Molej LinkedIn: https://www.linkedin.com/in/sarasmolej/Michel's Linkedin: https://www.linkedin.com/in/michelfalcon/Interested in having me as a keynote speaker in your company? If so, visit → http://www.michelfalcon.com/keynote/My online course: https://get.michelfalcon.com/tos/ Check out my Book 'People First Culture' → https://www.amazon.ca/People-First-Culture-Lasting-Company-Shifting/dp/1544512147/ref=sr_1_1?ie=UTF8&qid=1550677572&sr=8-1&keywords=people+first+cultureAbout Breaking it Down:Breaking it Down is a Podcast hosted by Michel Falcon, with the purpose of helping business owners, executives, CEOs and entrepreneurs to breakthrough their business and professional careers to the next level.Follow Michel Falcon:LinkedIn: https://www.linkedin.com/in/michelfalconInstagram: instagram.com/michelfalconWebsite: https://www.michelfalcon.comMusic Intro Credits: Too Cool Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 Licensehttp://creativecommons.org/licenses/by/3.0/
In this episode, I welcome Troy (@troy), the co-founder of Juice Marketing (NYC) and we chat about:- If Zoom meetings will become more popular than face-to-face interactions with customers.- How to identify what type of interaction each customer wants.- How he has been managing his B2B customer experience.- What is the best restaurant in NYC?Follow Troy on Instagram: https://www.instagram.com/troy/Michel's Linkedin: https://www.linkedin.com/in/michelfalcon/Interested in having me as a keynote speaker in your company? If so, visit → http://www.michelfalcon.com/keynote/My online course: https://get.michelfalcon.com/tos/ Check out my Book 'People First Culture' → https://www.amazon.ca/People-First-Culture-Lasting-Company-Shifting/dp/1544512147/ref=sr_1_1?ie=UTF8&qid=1550677572&sr=8-1&keywords=people+first+cultureAbout Breaking it Down:Breaking it Down is a Podcast hosted by Michel Falcon, with the purpose of helping business owners, executives, CEOs and entrepreneurs to breakthrough their business and professional careers to the next level.Follow Michel Falcon:LinkedIn: https://www.linkedin.com/in/michelfalconInstagram: instagram.com/michelfalconWebsite: https://www.michelfalcon.comMusic Intro Credits: Too Cool Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 Licensehttp://creativecommons.org/licenses/by/3.0/
In this episode, I welcome Rhys Green, the Co-founder of TrailBlaze Partners. On this podcast, we debate: 1. Can a company manage employee performance while also caring about them?2. Should you profile your employees pay structure?3. During this episode, Rhys and I go back and forth supporting our positions for each discussion item.Rhys Green's LinkedIn: https://www.linkedin.com/in/rhysgreen/Michel's Linkedin: https://www.linkedin.com/in/michelfalcon/Interested in having me as a keynote speaker in your company? If so, visit → http://www.michelfalcon.com/keynote/My online course: https://get.michelfalcon.com/tos/ Check out my Book 'People First Culture' → https://www.amazon.ca/People-First-Culture-Lasting-Company-Shifting/dp/1544512147/ref=sr_1_1?ie=UTF8&qid=1550677572&sr=8-1&keywords=people+first+cultureAbout Breaking it Down:Breaking it Down is a Podcast hosted by Michel Falcon, with the purpose of helping business owners, executives, CEOs and entrepreneurs to breakthrough their business and professional careers to the next level.Follow Michel Falcon:LinkedIn: https://www.linkedin.com/in/michelfalconInstagram: instagram.com/michelfalconWebsite: https://www.michelfalcon.comMusic Intro Credits: Too Cool Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 Licensehttp://creativecommons.org/licenses/by/3.0/
On today's podcast, I chat with Steven Weaver Founder, The Candle Lab. Some of the things we discuss include:- How he pivoted his business and is achieving 3x more sales than before.- Why he paid an employee's drug debt.- How to get employees to tell you the truth about how they're feeling.Michel's Linkedin: https://www.linkedin.com/in/michelfalcon/Interested in having me as a keynote speaker in your company? If so, visit → http://www.michelfalcon.com/keynote/My online course: https://get.michelfalcon.com/tos/ Check out my Book 'People First Culture' → https://www.amazon.ca/People-First-Culture-Lasting-Company-Shifting/dp/1544512147/ref=sr_1_1?ie=UTF8&qid=1550677572&sr=8-1&keywords=people+first+cultureAbout Breaking it Down:Breaking it Down is a Podcast hosted by Michel Falcon, with the purpose of helping business owners, executives, CEOs and entrepreneurs to breakthrough their business and professional careers to the next level.Follow Michel Falcon:LinkedIn: https://www.linkedin.com/in/michelfalconInstagram: instagram.com/michelfalconWebsite: https://www.michelfalcon.comMusic Intro Credits: Too Cool Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 Licensehttp://creativecommons.org/licenses/by/3.0/
On today's podcast, I chat with Dave Cairns SVP, CBRE to talk about:- How to manage our employee's mental health.- Ways to lead our teams during uncertainty.- Why you should buy a Masterclass membership for your employees.- What are better pancakes, french toast or waffles?Michel's Linkedin: https://www.linkedin.com/in/michelfalcon/Dave's Linkedin: https://www.linkedin.com/in/david-cairns-5644a233/Interested in having me as a keynote speaker in your company? If so, visit → http://www.michelfalcon.com/keynote/My online course: https://get.michelfalcon.com/tos/ Check out my Book 'People First Culture' → https://www.amazon.ca/People-First-Culture-Lasting-Company-Shifting/dp/1544512147/ref=sr_1_1?ie=UTF8&qid=1550677572&sr=8-1&keywords=people+first+cultureAbout Breaking it Down:Breaking it Down is a Podcast hosted by Michel Falcon, with the purpose of helping business owners, executives, CEOs and entrepreneurs to breakthrough their business and professional careers to the next level.Follow Michel Falcon:LinkedIn: https://www.linkedin.com/in/michelfalconInstagram: instagram.com/michelfalconWebsite: https://www.michelfalcon.comMusic Intro Credits: Too Cool Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 Licensehttp://creativecommons.org/licenses/by/3.0/
This week Michel sits down with health care entrepreneur and physiotherapist Raj Suppiah. Michel and Raj discuss how to make sure your middle management team enforces and effectively communicates company core values and culture. They dive into the fine line between directive feedback and micro-managing. Then explore how to create a culture across an entire organization with multiple locations. Interested in having me as a keynote speaker in your company? If so, visit → http://www.michelfalcon.com/keynote/Check out my Book 'People First Culture' → https://www.amazon.ca/People-First-Culture-Lasting-Company-Shifting/dp/1544512147/ref=sr_1_1?ie=UTF8&qid=1550677572&sr=8-1&keywords=people+first+cultureAbout Breaking it Down:Breaking it Down is a Podcast hosted by Michel Falcon, with the purpose of helping business owners, executives, CEOs and entrepreneurs to breakthrough their business and professional careers to the next level.Follow Michel Falcon:LinkedIn: https://www.linkedin.com/in/michelfalconInstagram: instagram.com/michelfalconWebsite: https://www.michelfalcon.comMusic Intro Credits: Too Cool Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 Licensehttp://creativecommons.org/licenses/by/3.0/
Today Michel sits down with VP of Salesforce Sales Nick DiNardo. Michel and Nick discuss challenges that arise when engaging remote teams, how to create a unique customer experience when on-boarding new clients and how to balance sales and customer experience.
In this episode, host Michel Falcon sits down with CEO & Founder of StudioVivian Inc., Cyndi Shi to discuss, how to interview for productivity, how to prep employees for effective 1-to1s and how to encourage employees to provide HONEST feedback. Interested in having me as a keynote speaker in your company? If so, visit → http://www.michelfalcon.com/keynote/Check out my Book 'People First Culture' → https://www.amazon.ca/People-First-Culture-Lasting-Company-Shifting/dp/1544512147/ref=sr_1_1?ie=UTF8&qid=1550677572&sr=8-1&keywords=people+first+cultureAbout Breaking it Down:Breaking it Down is a Podcast hosted by Michel Falcon, with the purpose of helping business owners, executives, CEOs and entrepreneurs to breakthrough their business and professional careers to the next level.Follow Michel Falcon:LinkedIn: https://www.linkedin.com/in/michelfalconInstagram: instagram.com/michelfalconWebsite: https://www.michelfalcon.comMusic Intro Credits: Too Cool Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 Licensehttp://creativecommons.org/licenses/by/3.0/
On today's episode of, Breaking it Down, I sit down with CEO of TutorBright, Sunny Verma, and tackle how to set goals with your employees, how to create a customer advisory board, turbulence in an organization AND MORE! Interested in having me as a keynote speaker in your company? If so, visit → http://www.michelfalcon.com/keynote/Check out my Book 'People First Culture' → https://www.amazon.ca/People-First-Culture-Lasting-Company-Shifting/dp/1544512147/ref=sr_1_1?ie=UTF8&qid=1550677572&sr=8-1&keywords=people+first+cultureAbout Breaking it Down:Breaking it Down is a Podcast hosted by Michel Falcon, with the purpose of helping business owners, executives, CEOs and entrepreneurs to breakthrough their business and professional careers to the next level.Follow Michel Falcon:LinkedIn: https://www.linkedin.com/in/michelfalconInstagram: instagram.com/michelfalconWebsite: https://www.michelfalcon.comMusic Intro Credits: Too Cool Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 Licensehttp://creativecommons.org/licenses/by/3.0/
BREAKING IT DOWN EPISODE 1 FT. Kristi Herold I HAVE NOT BEEN PREPPED. What does this mean? My answers and solutions are honest, authentic and TRUE. On the premiere episode, Kristi Herold and I explore:1. How To Engage Remote Employees 2. Tipping Culture In Non-Traditional Tipping Jobs 3. How To Inspire The 19-24 Years Old DemographicInterested in having me as a keynote speaker in your company? If so, visit → http://www.michelfalcon.com/keynote/Check out my Book 'People First Culture' → https://www.amazon.ca/People-First-Culture-Lasting-Company-Shifting/dp/1544512147/ref=sr_1_1?ie=UTF8&qid=1550677572&sr=8-1&keywords=people+first+cultureAbout Breaking it Down:Breaking it Down is a Podcast hosted by Michel Falcon, with the purpose of helping business owners, executives, CEOs and entrepreneurs to breakthrough their business and professional careers to the next level.Follow Michel Falcon:LinkedIn: https://www.linkedin.com/in/michelfalconInstagram: instagram.com/michelfalconWebsite: https://www.michelfalcon.comMusic Intro Credits: Too Cool Kevin MacLeod (incompetech.com)Licensed under Creative Commons: By Attribution 3.0 Licensehttp://creativecommons.org/licenses/by/3.0/
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