PDR Workshop Podcast

Trying to prepare for any industry changes and threats to PDR is what we must do as business owners to be able to pivot or adjust at any given moment. We drive briefly into what could be some of the most significant changes to the automotive industry, especially dealing with Paintless Dent Repair. 

Dave and Chris dive into customer service and wonder if it can overpower a less than 100% PDR repair. Tune in to catch their thoughts and what they do to deliver the ultimate customer service experience in their facilities. 

We take a deep dive into what platforms have been useful in 2022 for content creation for Dentless Touch. What is the importance of creating a portfolio of content for your business. 

Goals For 2020 Pop Up Shops - 10 Car ShowsMake company content more fluid InternalOrganizationMonthly get togethersMeasure Accountability

Satellite Locations Pros - Cons Pros - Look Bigger - Online Presence - SEOCons - Becomes logistic nightmare - Managing multiple business - Quality control - Customer relations

DECADE RECAP 2010 - 2020 Tools We Used To UseTools that have been great for industryMarketing StrategiesNetworking has changed (forums, MTE)Where is Industry now

Chris and Dave go over the sales breakdown for Dentless Touch in the month of November. You will be able to hear how the majority of sales are acquired and where they come from. We break down November into a couple of main categories with sub categories to give us a grand total at the end of the month.

Tune in as we explore some new options for a retail location for Dentless Touch. We go through the beginning stages of what it takes to find, relocate, and purchase a new building. 

We go over the new aesthetic warranty from Transparent Vehicle Warranty. Parent owner Glassparency brings us a new take on vehicle reconditioning coverage. We go in depth on how this new package allows business owners and vehicle owners to come together. 

 We go over some of Zan's favorite tools that he uses to glass out these tough repairs. Zan resides in Slovenia where the work lifestyle of PDR is different. We go over some of the differences that he experiences as a master technician. 

The Mobile Tech Expo in Las Vegas brought some new tools to the PDR industry. We also talk with some of the great techs in the industry who are always pushing the limits

As always Mobile Tech RX delivering the latest and greatest in mobile technician software for your company and business

We go over our opinions on the best social platform for your PDR business

Which is better. Is there a right or wrong?

We go over all of the little details that made the hail storm that hit our area, run as seemless as possible.

We go over some neat little tips and tricks to help you and your PDR business run more efficent.

Part 2 The dealership setting up the deal negotiating writing the estimates handling insurance making sure there was proper count reassuring everything will be handled starting cars without knowing the final number finding a shop coordinating bodies to come and push without knowing the count of cars multiple accounts needing PDR service for hail damage

First thing we did was find out the area of which the storm hit. Which may consist of physically traveling to the area and surveying possible dealerships or parking lots for damage. You can then receive a rough guesstimate on how many cars will be on the ground ready to work on within the week. Typically after that the next couple of days will be your accounts service in that area calling. If you don’t have any in that area then you are trying to promote your name in that area. A lot of shops or dealerships will be looking for companies to service their cars.

We show some of the different ways a technician is able to maintain some of their tools in their arsenal.

Check out what we feel you should do before hiring your first employee for your PDR company

We go over what we think the REAL issues and complications are with scaling a PDR company

We go discuss how you can properly use Instagram for your business which will help drive sales. We found an article that reviews 10 ways to help utilize Instagram. https://www.socialmediaexaminer.com/instagram/

You can check out the article we went over here: http://appliedcolors.com/so-what-do-car-dealers-think-of-their-vendors.html

Why Wholesale Is King Monetary benefits - With multiple accounts, wholesale can lead to a day to day steady flow of income Conveience Aspect - When dealing with multiple wholesale accounts, there is little time for other avenues. It allows for a technician or a company to deliver the most value possible to there dealerships that they service. There is a cadence that will naturally progress and accounts can easily be serviced 1 -2 times a week. Sometimes 5 days a week of the volume allows Time - Wholesale allows for flexibility within a technicians schedule, where as long as they are there on the day they say they will be, everything will most likely run smooth Growth Potential - If servicing many wholesale accounts, it allows for a larger volume of work to flow through the company which will naturally bring more money in. This steady flow of income from multiple dealerships will allow a company to gain revenue sometimes quicker than strictly a retail setting. Stability - It possibly easier to grab 1-2 cars from a wholesaler than to close 1 -2 retail sales

Chris and Dave discuss whether the tools or the tech make the repair. A technician can have all of the tools in their arsenal but is it up to them to know how to use them?

Mistakes Every PDR Tech Makes Repair Not recognizing your tip Knocking down too early Using some sort of cart Estimating damage w/o light, w/o comparative pricing, w/o pre-scan Tool Variety — Not appreciating new tools or methods Looking for secondary access or all of the ways to gain access Changing tools throughout the repair — Using the best tool for the job Underestimating large damage Not asking for help Not respecting the craft/ Constant Learning Business Not understating basic business foundation Targeting proper clientele for your SKILL level and your Business Not building proper relationships w/ accounts Misuse of Ads —— Relying solely on ads — not using them efficiently No Insurance

We discuss some of the major differences between being an Entrepreneur vs a Solorpreneur. What are the benefits of both What are some common practices that Entrepreneurs put in place for growth Do Solopreneurs have it easier What are some tools available for solo technicians that can help manage daily tasks

A recap with Stanliner PDR Tools on their event held by Stanliner https://www.stanlinertools.com/pages/seminar2?fbclid=IwAR1p3Ags_uw-JYaOuKLfnHxKKwPimqyCNAkbnIilmbmDPrvM5KJ4R3UH4AA You will be taking a dive into using the exciting Stanliner tools with demonstrations. You’ll get your hands dirty and seeing first hand how to use the Stanliner Tools to it’s potential. This course will cover many aspects of pdr damage including; Complex damages Deep/regular door dings Hail damage Glue pulling

We go over a recap of the Stanliner Tool training over the weekend. Hosted by DentKraft with Owner Don Kavanagh Stanliner Tools Kazimieras Stanliner Thomas Stanliner How can we work smarter not harder What are some new tools that will be available What did the training entail How many attended the Stanliner Training

We go over what we feel are some of the worst vehicles to perform PDR on What categorizes a car to be on this list Metal type Impossible access R&i s needed Tools required Common dents Paint durability Please Support our Sponsors Blehm Tool Co https://pdrtoolstore.com/ Mobile Tech RX https://mobiletechrx.com/ Dentcraft PDR Tools https://dentcrafttools.com/

We go over why we choose to work on bigger damage. Extra long creases, minor collision, body lines are all just some of the advanced repairs we choose to tackle in the field while performing Paintless Dent Removal. We go over some of the reasons why we choose to take on these big jobs rather than passing.

We go over some of the newest features and the biggest update Mobile Tech RX has had since its release. John is able to reveal some of the ups and downs with building a highly competent software that allows mobile technicians to run their business in a smooth organized fashion from their mobile devices.

Q&A - Episode #56 | The Best Paintless Dent Repair Work Vehicle | PDR Workshop What Do you look for in a work vehicle ,mpg , rolling billboard(branding), price, reliability, maintenance cost, Customization, Comfort What type of vehicle to you recommend for a beginner tech and a season tech Does the vehicle you pull up in make a difference How does a certain style vehicle help with efficiency What are some reasons you need to choose a cargo van for your business: Fuel savings! When choosing a cargo van, you have to choose an incredibly fuel efficient van – not only will it help the environment but you’ll also get better mileage for less money. And with all the competition out there, many cargo van makers are taking fuel efficiency very seriously, with some vans ranging 22 miles a gallon. Reliability. There are so many well known brands available that you always know that when choosing a van, you are getting the most advanced van with all the standards. Branding. You can easily have mobile billboard for your business! Choose a simple design but make sure the logo is easily seen. Customization. Either the interior or exterior can be customized. You can transform the van to be as comfortable and practical as you need. Space. A full-size cargo van is spacious and on average has 120-200 cubic feet of space. Comfort. Most commercial vehicles are uncomfortable but a full-size cargo van does carry the comfort level of an SUV or minivan. And also has the storage and hauling potential of that of a commercial vehicle.

We go over how to make money by pre and post scanning a vehicle in your shop. Add Ons and Supplements to your estimate can lead to higher profit margins and inform the insurance companies on the challenges we deal with as Paintless Dent Repair Technicians.

We go over some of the terminology we use as PDR Technicians that typically we only understand

Ep. 55 what’s the true cost of starting a Pdr business We all wish we knew exactly what it was going to cost to start our companies before spending a single dime. As everyone has different budgets the fact is, planning all the expenses beforehand can dramatically reduce the chances of unexpected expenses. In 2009, the Kauffman Foundation estimated that the average startup costs $30,000 lets break down how accurate this number is with a PDR Business. Training time and cost  $6-15k Tool expense $10k Setup process  Marketing budgets $2k $500week Networking  Vehicle purchase $5-15k Recurring bills (phone, gas, Insurance $300 Professional fees $1000 Business registration

Ep.54 How partnering with a local tech can be beneficial What do you think of when a we say partnering up? Describe a time were you and another tech joined up What questions do you ask to figure out common interest? When is the best time to seek an alliance? Examples of how techs worked together for better effectiveness alliance[uh-lahy-uhns] a merging of efforts or interests by persons, families, states, or organizations: The positive/negative possibilities for each category Hail side of the industry Local Retail market Share Techniques Territories or geographic Marketing ideas Mentorship Strategic alliances are probably the most overlooked form of offline marketing and, yet, they’re one of the most meaningful. Two heads are better than one. With the same goals and values you can be an unstoppable force. Many of us tend to be so individualistic that sometimes it’s hard to rely on someone else. Don’t think of alliances as handing over part of your business, but rather just like networking.

Chris and Dave go over how Appearance Affects Sales. You can find the latest article at https://dentlesstouch.com/how-does-appearance-affect-sales/

We discuss how we feel a technician or business owner should prepare for their next PDR appointment. Dave shows off the Tequila Tabs and Chris brings on the Carepoint Flatbar.

You can find the full article at https://dentlesstouch.com/three-factors-that-effects-your-dent-repair-time-tech-talk/ We talk about how we feel these three key elements affect repair time.

Chris and Dave go over their experiences of when they have had to quit a repair due to certain circumstances. The chat engages with us and also tells stories of when they have also had to call it quits.

We talk with Charlie Moline with ThePDRShop out of Texas. Charlie has been a technician in the dent removal industry for more than 15 years. From being a New Orleans native, to being forced to move due to Hurricane Katrina, Charlie tells us the ups and downs he has had throughout his career and where that's brought him to today as a family man, a technician, and business owner.

We discuss our opinions on learning paintless dent repair online. The chat was going crazy on everyones view on learning paintless dent repair from tutorials, online training platforms, and in home practice.

Join us tonight as we discuss the Ups and Downs of learning this trade (PDR) Emotional effects Technical difficulties Determination Confidence Integrity Attitude We always look forward to an engaging live chat from you guys during the show! So please don’t hesitate to join in.

A brief Bio on Chistropher Ray. The digital enthusiast, entrepreneur, and family man. Christopher Ray

We have a recap on the 2019 Mobile Tech Expo. We talk about who we met, what new tools we saw, what was education day like. Ryan talks about the new tools he purchased. Dave goes over the relationships built this year. Chris talk about his experience with one of the education day classes.

Ryan, Dave, and Chris talk about their prep for the Mobile Tech Expo in Orlando, Florida. How we feel the expo itself will be, what we are excited to learn, education day, meeting a lot of the listeners.

We chat with Ryan Shutt about his career, business practices, and marketing skills. Ryan shows off the Willy Quick PDR knockdown and blending hammer. Chris shows off the new Dji Osmo Pocket.

We go over how to point out pre existing damage to a customer. There may have been a previously painted panel, or previous PDR on the panel you are working. We talk about how to properly show this to a customer and incorporate that into the sale before the repair is performed. Dave shows off a magnetic knockdown from DruzToolz. Ryan shows off a great Black Friday deal with some DeWalt batteries. Chris shows off some new Hawg Glue. We answer questions from our viewers.

We talk about how to handle a disgruntled customer. It isn't always the easiest when a customer has intense questions about a repair or after a repair. We go over how to handle this certain situation. Dave brings on the Magnatek Mat. Chris shows off a nifty tool for R&I and his new bag. Ryan shows off the new Bryce Rockhill blending hammer.