Podcasts about Dent

m Skilling, WGN-TV chief meteorologist emeritus, joins Lisa Dent to remember Orion Samuelson.

Dr. Jim Adams, Chief Medical Officer of Northwestern Medicine, joins Lisa Dent to discuss several health topics. He answers questions about metal implants like knee and hip replacements, the advancements made in the technology that goes into building joint replacements, and PTSD from traumatic events. Then Dr. Adams advises that younger people, starting in their thirties, should get […]

Lisa Dent checks in with the newsroom to hear their stories.

Steve Alexander, Business of Food reporter at WGN Radio, joins Lisa Dent to share memories and remember Orion Samuelson.

Howard Tullman, American entrepreneur, venture capitalist, educator, writer, lecturer, and art collector, joins Lisa Dent to discuss his latest article and Lisa’s return.

WGN-TV Chief Meteorologist Demetrius Ivory joins Lisa Dent to discuss the large boom sound hear in Ohio. Ivory shares his passion for meteorites and astronomy, sharing that he collects fragments of fallen meteorites. He talks about the tornado that hit Kankakee earlier this month and discusses how people should prepare and stay safe in tornado weather. Ivory […]

Nationally syndicated financial columnist and author Terry Savage joins Lisa Dent to talk about Lisa’s financial experience during recovery from her fall. Terry shares how people are rarely financially prepared for life-altering moments and how people can organize their finances to prevent issues if something where to turn their life upside down.

In this episode of the Tactical Dent Tech Podcast, John Highley breaks down two recent advanced repairs and the bigger lessons that come from them — both on the repair side and the marketing side. First, he talks through a BMW rear quarter panel repair that multiple shops in a saturated hail market had already turned down. Then he goes into a 2011 Dodge Cummins bed rail repair where a fifth wheel trailer dropped onto both sides of the bed, creating major top rail damage that required a completely different tactical approach. Inside this episode, John covers: Why some of the best hail technicians still don't do advanced smash repairs How the BMW quarter panel repair required glue pulling, edge pliers, sharp-tip knockdown work, wet sanding, and polishing Why the Anson edge pliers were critical on the BMW edge repair How the Black Plague Super Straight tabs helped finish the upper repair cleanly The strategy behind attacking the Dodge bed rail damage from multiple directions at once Using a Porto-Power, lateral tension, Cam Auto bridge puller, and glue systems together Why getting out of your old-school default mindset opens up better repair outcomes John also shares an important marketing lesson for dent techs: If all you post is huge smash work, customers may assume you only do huge smash work. That means: You may lose the door ding clients You may lose the medium dent clients You may unintentionally repel the exact retail work you want more of This episode is about more than just difficult repairs. It's about understanding: how to think tactically on advanced damage how to use the full arsenal of tools available today and how to market in a way that actually attracts the right mix of work If you're a dent technician trying to sharpen your repair strategy while also building smarter positioning in the market, this one is loaded.  

Lisa Dent checks in with the newsroom to hear their stories.

Lisa Dent is back after 9 weeks and she kicks off the show by talking about how she’s been managing her recovery since her surgery. Listen in while Lisa’s recounts the moments before and after her fall, how a rural hospital didn’t have someone willing to operate on her due to her condition, and how […]

Dr. Matthew Saltzman, Orthopaedic Surgeon at Northwestern Memorial Hospital and an Associate Professor on faculty at Northwestern University Feinberg School of Medicine, joins Lisa Dent on her first day back from her shoulder injury. Listen in while Dr. Saltzman’s shares details surrounding Lisa’s challenging fracture and how the experts at Northwestern Medicine performed a successful reverse […]

In this episode of the Tactical Dent Tech Podcast, John Highley dives deep into what it really takes to stand out in a highly saturated Paintless Dent Repair (PDR) market like Dallas–Fort Worth. John shares the story of repairing a massive quarter panel dent on a BMW M4 Competition that multiple dent shops had already turned down. The repair required advanced glue pulling techniques, edge pliers, precision knockdown work, and wet sanding and polishing to restore the panel without repainting. But this episode isn't just about dent repair. It's about the bigger picture of building trust, authority, and visibility in your market so customers find YOU when everyone else says a dent can't be fixed. John explains: • Why many dent companies are actually sales organizations, not technicians • How customers struggle to find a true high-level PDR technician • Why large complex dent repair is a huge opportunity in saturated markets • The power of posting repair videos every single day • How social media builds trust, authority, and credibility with customers • Why marketing separates technicians who stay busy from those who struggle • The difference between technicians who wait for work and those who create demand John also discusses why many PDR businesses fail to grow—not because they lack skill, but because they refuse to document and showcase their work. As he says in this episode: "Everybody wants the juice… but nobody wants the squeeze." If you're a dent technician, PDR business owner, or someone trying to grow a dent repair company, this episode lays out the exact mindset and strategy needed to separate yourself from the competition and dominate your market. About Tactical Dent John Highley is the owner of Tactical Dent TX, a paintless dent repair company based in Frisco, Texas, serving customers across the Dallas–Fort Worth area. The Tactical Dent brand also includes: • Tactical Dent Tools • Tactical Dent Tech Podcast • Tactical Dent Marketing • Tactical Dent Tech social channels Through these platforms, John shares real-world dent repair training, marketing strategies, and industry insights for technicians around the world. Topics Covered Paintless dent repair business large dent repair strategies PDR marketing strategy how to grow a dent repair company building trust with customers dent repair authority marketing DFW dent repair industry glue pulling techniques BMW M4 dent repair

This show used to be called Uncage Yourself. Now it's called Corporate Graduation.Not a rebrand. A strategic evolution. A commitment to go all-in on what this has always been — just making it utterly clear to the outside world.One name. One category. One mission. No confusionIn this episode, I pull back the curtain on everything — why I went dark on this show since mid-January, what I've been building, and where this whole thing is headed. You're getting a full look at the changes coming across the business this year. The vision, the positioning, the delivery, the architecture, all of it.If you've ever wondered what it looks like when a founder bets everything on the thing they were built to do, this is that episode.***

Pat Brady, SVP of Mercury Public Affairs, former chairman for the Illinois Republican Party, and former federal and state prosecutor, joins Wendy Snyder, filling in for Lisa Dent, to talk about the continued war with Iran.

Wendy Snyder, filling in for Lisa Dent, checks in with the newsroom to hear their stories.

Attorney Rich Lenkov, Capital Member, Downey & Lenkov, and co-host of “Legal Face-Off” on wgnradio.com, joins Wendy Snyder, filling in for Lisa Dent, to discuss several on-going legal cases across the country. 

Comedian Colin Mochrie joins Jon Hansen, filling in for Lisa Dent, to talk about his upcoming show ASKING FOR TROUBLE with fellow Whose Line alum Brad Sherwood. He shares a personal update after his health scare, talks about his time away from the stage and how it affected his improv, and more.

Brian Hoogeveen, The Cash Man from Americash Jewelry & Coin Buyers, joins Jon Hansen, filling in for Lisa Dent, to discuss items that could be worth money. Brian talks about class rings, silver, and gold, plus he answers listener questions. If you think you have items you'd like to have appraised, visit topcashbuyer.com or call (630) 969-9600. To get your item […]

Lou Manfredini joins Jon Hansen, filling in for Lisa Dent, in his weekly segment, Lou's To Do List. Lou answers any questions you have about projects on your to-do lists.

Jon Hansen, filling in for Lisa Dent, checks in with the newsroom to hear their stories including an update on the 2026 Chicago Pizza Madness Tournament.

Chris Balke, owner of All City Brick Staining LLC, joins Jon Hansen, filling in for Lisa Dent, to discuss how Balke and All City Brick Staining transform the look of brick homes. Compared to painting over bricks, which leaves the brick unable to breathe through seasonal changes, staining bricks allow for the bricks to maintain […]

Ron Brown, news anchor for WGN Radio, joins Jon Hansen, filling in for Lisa Dent, to dish out some Brownie Points. This week he reviews the movies and actors nominated for the Oscars this weekend.

C dans l'air l'invité du 10 mars 2026 avec Armin Arefi, grand reporter au Point, ancien correspondant à Téhéran, auteur de "Un printemps à Téhéran", aux éditions Plon, et coauteur du documentaire "Gardiens de la révolution : les maîtres de l'Iran", diffusé sur Arte.Le président américain a menacé lundi de frapper l'Iran «beaucoup plus fort» si Téhéran bloquait l'acheminement de pétrole dans la région. Le chef du Conseil suprême iranien de sécurité nationale, Ali Larijani, a mis en garde ce mardi le président américain Donald Trump, l'appelant à faire «attention à ne pas être éliminé», et rejetant ses «menaces vides», au onzième jour de la guerre. Le régime des mollahs est loin de capituler, alors que Mojtaba Khamenei a été choisi pour succéder à son père Ali Khamenei. Mais jusqu'à quand ?

Wendy Snyder, filling in for Lisa Dent, check in with the newsroom to hear their stories.

Nationally syndicated financial columnist and author Terry Savage joins Wendy Snyder, filling in for Lisa Dent, to discuss latest columns about preventing personal financial troubles following the death of a spouse. She recommends filling out financial forms and building an estate to keep everything organized. And, as always, she answers questions from listeners. [audio https://serve.castfire.com/audio/8025352/Terry_Savage_03_10_2026_2026-03-10-214852.64kmono.mp3

Author, international security expert, and DePaul University history professor Dr. Thomas Mockaitis joins Wendy Snyder, filling in for Lisa Dent, to discuss when the war in Iran will come to an end. In an interview, President Trump said that the war could come to an end soon: “I think the war is pretty complete. Pretty […]

Radio voice of the Pittsburgh Penguins and former Chicago Blackhawks pre-game, post-game, and ‘Blackhawks Live' host Joe Brand, and Eddie Olczyk, former Chicago Blackhawk and current TV analyst for TNT and the Seattle Kraken, join Wendy Snyder, filling in for Lisa Dent, to remember Troy Murray.

Clinical psychologist and parenting expert Dr. John Duffy joins Wendy Snyder, filling in for Lisa Dent, to discuss how parents can talk to their teenagers about the War in Iran. Producer Collin, a Gen Zer, also joins the conversation to give some perspective on why those in Generation Z are struggling compared to previous generations, […]

Wendy Snyder, filling in for Lisa Dent, checks in with the newsroom to hear their stories including new menu items coming to Taco Bell.

Ron Brown, news anchor for WGN Radio, joins Jon Hansen, filling in for Lisa Dent, to dish out some Brownie Points. This week he reviews The Bride, Mr. Nobody Against Putin, H is for Hawk, and Scream 7.

On the 217th edition of Batman-On-Film.com's THE SOCIAL HOUR podcast, BOF's Founder/EIC Bill "Jett" Ramey and BOF Senior Contributor Ryan Lower discuss the following: Daniel Craig or Liam Neeson as Christoher Dent?! Start date for filming!! LANTERNS teaser reaction!!! Witty banter and more!!!!  

Un auditeur s'est penché sur la composition de croquettes de bœuf qu'il a acheté en supermarché, pour se rendre compte qu'elles ne contenaient que 4% de bœuf. Est-ce normal ? Le journaliste Olivier Dauvers vous donne sa réponse. Tous les jours, retrouvez en podcast les meilleurs moments de l'émission "Ça peut vous arriver", sur RTL.fr et sur toutes vos plateformes préférées.Hébergé par Audiomeans. Visitez audiomeans.fr/politique-de-confidentialite pour plus d'informations.

Alex Zalben, Editor of Comic Book Club, joins Wendy Snyder, in for Lisa Dent, to discuss the latest in television, entertainment, and streaming. Alex provides details on Guy Ritchie’s ‘Young Sherlock’ series, Netflix’s ‘Vladimir’, the final season of ‘Outlander’, ‘The Lincoln Lawyer’, ‘Will Trent’, a new show starring Steve Carell, and more.

Wendy Snyder, filling in for Lisa Dent, and Kevin Powell talk with Blackhawks host Charlie Roumeliotis about the team trading Nick Foligno to the Minnesota Wild where he’ll join his brother, some of the other moves made by the Blackhawks as today’s trade deadline approached, and if the rebuild is over and deals will begin […]

Louisa Chu, Chicago Tribune Food Critic, joins Wendy Snyder, in for Lisa Dent, to give her reviews of Great Lake in Andersonville and Forty Acres Fresh Market in the Austin neighborhood. Louisa highlights Great Lake’s unique style of pizza, the high demand for Forty Acres’ fried chicken and a popular breakfast sandwich which has both […]

Arlene Okun, founder of the Sock Monkey Museum, joins Wendy Snyder, in for Lisa Dent, to discuss the history of sock monkeys and the interactive museum in Long Grove. Arlene also shares her sock monkey story and previews some of the events for National Sock Monkey Day on March 7th.

Peter Greenberg, travel expert and host of Eye on Travel on WGN Radio, joins Wendy Snyder, in for Lisa Dent, to discuss new airline routes for the summer, a hidden cell phone feature for outdoor travel, and how to figure out the true cost of a vacation before traveling.

Wendy Snyder, filling in for Lisa Dent, checks in with the newsroom to hear their stories including a video for the new McDonald’s Big Arch Burger that went viral for the wrong reasons.

Lou Manfredini joins Jon Hansen, filling in for Lisa Dent, in his weekly segment, Lou's To Do List. Lou answers any questions you have about projects on your to-do lists.

Jon Hansen, filling in for Lisa Dent, checks in with the newsroom to hear their stories.

Things Discussed: Illinois game: Impressed that they not just shut down Wagler with Yax but they hunted Wagler defensively. They're not physical enough to play defense and not quick enough to guard point guards—Dent did it to them, Fears did it to them. Why didn't Illinois shoot us out of their building if they're five out? Mara was everywhere on defense, Boswell was left to shoot. When Boswell got downhill he gave Cadeau issues. That's something to watch out for because burlyguards on top of a five-out offense are able to score vs M. Yax went off-script to switch on defense. MSU the second-best team in the Big Ten; Illinois is going to get physicaled out of the Tournament. Rez was lit, and that maybe lit up Mara. When Mara gets himself to the rim he's unstoppable. What do you do when someone takes away what you want to be? Cason: Problem with losing him is ^. He was our answer. Best finisher on the team, critical in transition. Like with Rez last year, the play that he got injured on was the play that shows you who he is. Replacing Cason: Cadeau has to back off to play 30 minutes. Minutes-wise Trey and Gayle. Usage-wise, Yaxel can do more in transition and hunting his own buckets, want to run more offense through Mara. Gayle would be nice—he's been that before—but he hasn't been good this year. McKenney is not a creator at all at this point. If they play without Cadeau opponents are going to blitz the ball. When that's Mara...good luck. Who's the Big Ten PoY: Two different questions: Who's the best player in the Big Ten this year? Yaxel or Wagler, and Yax's defense puts him over the top for me. Who's going to win it? Probably Braden Smith, even though he's

Author, international security expert, and DePaul University history professor Dr. Thomas Mockaitis joins Jon Hansen, filling in for Lisa Dent, to discuss the ongoing war with Iran. “It’s become very clear,” Dr. Mockaitis explains, “the administration was not prepared for this.” He goes on to explain how Iran was prepared for a potential large scale attack. The attacks on […]

Pat Brady, SVP of Mercury Public Affairs, former chairman for the Illinois Republican Party, and former federal and state prosecutor, joins Dane Neal, filling in for Lisa Dent, to talk about the continued war with Iran.

Host of WGN Radio podcast “Chicago's Very Own Eats” Mike Piff joins Wendy Snyder, filling in for Lisa Dent, to talk the 2026 Pizza Bracket. This year, the bracket features more pizza joints than ever before. 128 “Mom and Pop” pizza places will duke it out in their own bracket, separated by region, while 32 […]

Dane Neal, filling in for Lisa Dent, checks in with the newsroom to hear their stories including a bowling ball heist.

Nationally syndicated financial columnist and author Terry Savage joins Wendy Snyder, filling in for Lisa Dent, to discuss the markets in the wake of the strikes on Iran over the weekend and how they will fare as the conflict continues.

Attorney Rich Lenkov, Capital Member, Downey & Lenkov, and co-host of “Legal Face-Off” on wgnradio.com, joins Wendy Snyder, filling in for Lisa Dent, to discuss several on-going legal cases across the country. 

WGN-TV Chief Meteorologist Demetrius Ivory joins Wendy Snyder, filling in for Lisa Dent, to discuss the weather. Ivory shares just how much rain we could see this week and a cold streak that could follow. He shares his first-ever concert story and talks about his new dog.

Wendy Snyder, filling in for Lisa Dent, checks in with the newsroom to hear their stories including Dunkin' selling 48-ounce buckets of cold beverages.

Are you providing your patients with a 5-star treatment? It starts with your front office. Kiera breaks down what a full rollout of peak client care looks like, identifying five different points to utilize as soon as that patient walks through the door (or calls). Episode resources: 5 Star Treatment Planning Document Subscribe to The Dental A-Team podcast Schedule a Practice Assessment  Leave us a review Transcript: The Dental A Team (00:00) Hello, Dental A Team listeners, this is Kiera. And today, I am so excited. Today is gonna be one of my absolute favorite topics, and it is getting more patients to say yes to treatment. You guys, I obsess about this, and I talk about it a lot, and I just feel that these are some really good things. And so I wanted to go through our five-star treatment planning process with you today, so that way you guys are able to help more patients say yes, be able to maximize your practice.   Because at the end of the day, a patient who comes into your practice, they want to do dentistry. There is a treatment coordinator that I worked with for years and she always says like, Kiera, my thoughts are when I go in and I treatment plan, like the reason is patients are gonna say yes to me because they're at the practice, they want to get this help. And I just think having that mindset helps so much. And so this is a five-star treatment planning and we've actually created it for the entire practice. And   one I'm gonna go through is,   specific and then we actually broke it down for our front office team, our clinical team and our doctors of this process of five star treatment planning. And what's really fun is when we implement this into a practice, we do a full rollout with the team. And then what we do is actually once they complete it, they actually get to check off their stars. And there's actually way you can become five star certified in Dental A Team. So if you're new to the podcast, welcome. I'm Kiera. Dent really is my last name. I'm obsessed with all things dentistry and I'm obsessed with teams and doctors having their best life possible.   Our team is so committed to you, to your practice, to making sure that you are thriving and not just surviving. And so really giving you guys tips and tricks that you can go implement into your practice to help more patients say yes, to be able to help your team be so thorough and so productive and really making life easier. So we love to hear from you. I love pen pals. You can always reach out Hello@TheDentalATeam.com. And if you're ever curious of, I wonder what consulting could look like in my practice.   Be sure to book a call. It's complimentary. We go through your practice with you. We assess your practice. We give you a roadmap, whether you work with us or don't, to make sure that you are always being able to positively impact your team, your life, and your community. Because our goal is to positively impact the world of dentistry in the greatest way possible. So with that, five-star treatment planning. So these are the quick five stars that we go. And like I said, then it's broken down more in depth of what each department needs to do. ⁓   The first one is going to be more for front office team members. And it also can be for clinical team if we're actually having them present treatment in the back. And so the first star is when we go into it, we're going to smile and assume the yes. So before we even walk into the room, we have confidence. We know that we're going to go into it. We know that we're going to have patients say yes to us and we smile.   We are going to assume that the patient wants to do dentistry. Why are we going through and saying like, my gosh, this is a big case. my gosh. I don't know if they're going to accept. my gosh. my gosh. Stop that. Why are we doing that? There's absolutely no reason to do that. Patients are at the dental practice and just because they don't love the dentist doesn't mean that they don't want to have healthy mouths and healthy teeth and being able to have confidence. I say our mouths are the coolest thing ever. We get to smile with them. We get to talk with them. We get to eat with it.   Like there's so much value to it. Like it truly is, I think, the gateway to our confidence. It's the gateway to our health. And so being able to help patients have that. So I'm always going to assume, like my mantra is, everyone says yes to Kiera and there's always a solution and we will find it together. So we go in and we have that and we're going to assume the yes. We also gonna use what I call the three E's and that is edification, empathy and energy. So I'm gonna watch the patient and I'm going to edify the doctor, which is star number two.   I'm going to have empathy for what they're going through and not just assume it's run of the mill, just because it's a crown for us, doesn't mean that that might be life altering for our patients. But we're not going to put negativity out there. We're still going to be able to have empathy and positivity for them and help them see that this is the best place for them to get their treatment done and then making sure our energy matches. You guys, I come in really high. I have a lot of energy. So many people are like, Kiera, we want to consult with you because we love your energy and our team needs that. Well, guess what? Our whole team has to have that because this is who I am.   And sometimes you need to have energy and like, need to get too excited on the podcast and I need to rally you. But for some of you, I remember there was a doctor who's like, Kiera, you're like a little much for my team. And my team's more like, hey, how are you? Well, guess what? That team is actually a better fit with Britney Stone. Britney is a much better match energy wise than I am. And so just making sure that we mimic and mirror the patient across from us. So star number one is smile and assume the yes before we even walk into it.   Star number two is we want to rave about the doctor and repeat a perfect handoff. So we want our patients to feel like they're on the winning team. And I think about it, if I'm going in like, I'm going in for surgery. And if that treatment coordinator who's presenting to me, so I've met the doctor, they've diagnosed the treatment to me. Okay, so all that needs to happen before we get to this spot. But the doctor told me, Carrie, you need to come back for surgery. If that front office person that I'm talking to about my financials said to me, gosh Carrie, you're so lucky.   ⁓ Dr. Kressler is absolutely incredible and you're going to get such great care. I've seen him do this surgery multiple times. I know you're in the best hands and truly I'm here to make sure that you're taken care of. We're super excited for you and I know you're going to have great results. Like even me saying that I feel this whoosh of like confidence of OK, got it like I am making the absolute best decision I possibly can. And so this is what we do. So number start number one is smile and assume the S use our three E's. Number two is rave about the doctor. Help them see that we're on the winning team.   and use that perfect hand up. It'd be like, awesome, Kiera, you are so lucky. Dr. Jones is so incredible. He's done this treatment so many times and we're gonna get you taken care of. Dr. Jones wants to see you back for a crown. We need to get you scheduled in about two weeks. We need to do about 30 minutes and we're also gonna get your cleaning scheduled for that. This is gonna be amazing. Doctor is incredible. And then we move to the third star, is schedule the appointment first and give two options. We wanna get the commitment.   So a lot of times treatment coordinators will like come in like, how was your visit today? Meh, I'm at the dentist. Why don't we control this narrative? I'm going to smile like, Hey, it's so great to see. I'm so excited to get you helped out. Dr. Jones is so incredible. You've made a great choice. And I know he's going to take great care of you. We're to get you scheduled for that crown in two weeks. It's going to take us about 30. It's going to take us about an hour and a half. I hope a crown's not 30 minutes. It's going to take us about an hour and a half. And we're also going to get that cleaning scheduled. perfect. First things first, let's get you scheduled.   I've got Monday or Wednesday, which works best for you. That's when Dr. Jones does all of their crowns. I've got Monday or Wednesday, which works best for you. The reason I wanna move right into scheduling is because this is gonna help me get a commitment. And I believe that words are free and we should use them to our advantage. So when I'm going through this, let's just make it very easy for the patient. We smile and assume the yes, we rave about our doctor and talk about our perfect handoff, and then we move right into scheduling. Now the patient might be like, well, I wanna know what this is going to cost. I say, absolutely.   I want you to feel so solid and rock solid confident moving forward. Dr. Jones is extra busy. So we always just make sure we get you on the schedule, make sure we get that appointment set. I'm to go over all the financials. I want you to be super confident with that. But we'll just get you scheduled since the schedule is so busy. I've got Monday or Wednesday, which works best for you. Now, if they push back again, don't stress, talk to them. But this way they're able to see the flow, how we're going to do this. Because for me, what I'm also doing on that is I'm putting emphasis of we are doing treatment. And the question is how we want to pay for it, not the question of are we doing treatment or not.   I'm not forcing a patient, I'm not making them doing it, but sequence does matter when it comes to treatment planning. And you guys, I am a dang good treatment coordinator. 50, 60, $70,000 cases paid in full same day. It is not something that is hard, but it is something that's finesse. And I do believe that it's an art, not a like set in stone science. It's an art, it's a feathering. It's a reading the patient, it's understanding. And I'm giving you guys literally how I do this and how it's worked for so many practices.   practices we've been able to add multiple millions annually by doing this process. So we schedule first, get them scheduled. Then after that, we're going to present the total treatment. So star number four is point to the amount. I don't say it out loud saying 10 grand is very loud and obnoxious and obtrusive. Pointing to it doesn't feel as bad. And I'm going to use the art of silence. So that's star number four in our five-star treatment planning. So once the patient's scheduled, we're gonna present the treatment, all right? So we're gonna go through that crown and that cleaning.   It looks like it's going to be this amount. This is what your insurance is estimated. I'm pointing with my fingers. I go down and your out of pocket total will be blank this when we see you on Wednesday. What questions do you have for me? I want you to be super confident moving forward. And then I zip my lips and I'm silent. And the patient usually will say, perfect. Nope, no questions. I'll see you then. Or they'll say, ⁓ I'm curious about that. Like that was a little bit more than I was thinking. Do you have any options? I promise you they will say that.   But instead of me right here, which is where I think most treatment coordinators and failing goes wrong is when they say, ⁓ my gosh, so do you have questions about financing or do you have any questions about this? One, I don't ever want a patient to say no to me. So I don't ever use the questions of do you want to, or do we want to do this, or do you have questions? I say, what questions do you have for me? Let's get you scheduled, not do you want to schedule? And these are just small little nuances, but if you watch yourself and you listen to yourself and doctors, same thing in your exams.   and clinical team members, same thing when we're back there. We're so obsessed with this like quick, yes, no, yes, no, yes, no, I wanna get you in and out versus I want to actually solve, I want to actually schedule patients and I want to actually be thorough with my patients. So what questions do you have? Words are free, use them to your advantage, use the art of silence and don't talk, zip your lips, but people get nervous and they don't want you to break up with them and they don't wanna be rejected so they start talking and they're like, my gosh, we can talk about finances, we can talk about, do you actually wanna just for free?   This is how discounts come about. This is how doctors are like, my gosh, I just gave that, it's a way for free. Stop talking. Let them process and let them ask, what questions do you have for me? I want you super confident moving forward. And I stop and I smile. And I truly do. And I might feel awkward, that's okay. But remember, I'm assuming the yes, they're going to say yes to me. Why wouldn't they say yes to me? And my second mantra is there's always a solution. And we together, me and this patient are going to find it because my job is to make them healthy, happy, and like total full care of health.   So then we go on to star number five, and that is over objections, okay? So objections do come, but objections to me are like, just remember that they need more information. We haven't educated them on something. That's all it is. They're not rejecting you. And so I say, go beyond the no with air quotes two times. And I do it as an S because I just want to find out and I want to dig to the root. I'm not forcing these patients, but 99 % of the time an objection just means I need to educate them more. I need to answer their questions. I haven't filled them in on something and that's all it is.   So we become a word ninja, we go past it, let's find a solution. And then if I've gone past it two times and I've really done my best, then I schedule them on a two, two, follow-up. So I call them in two days, two weeks, two months. So no matter what, they're still gonna talk to me and I'm going to make sure that they get the success. So that's our five star.   And when you start tracking it, we track it as well. We look to see our patterns and it helps our treatment coordinators get better and better. So now you're like, well,   But Kiera, that's great. Now let's talk about the objections. Cause I got my fifth star. My fifth star means I got to go past objections twice. Well, let's talk about some objections. Number one is a lot of people do think about just insurance. So they're like, okay, well, what about insurance? I like to explain that insurance is a coupon. So like just like Kohl's cash or coupons at the store. Well, you still want to buy the carrots, even though they're not on sale. And so what we do is we use our insurance and we maximize every single penny of it. but we also don't want to just wait on insurance and have insurance dictate because it's never going to be cheaper.   or more predictable than it is today. So we wanna make sure that we your treatment taken care of, you're worth it, you deserve it. And we're gonna squeeze every single dang penny out of that insurance company that we can. But we just have to recognize that dental insurance is different than medical insurance. And dental insurance is a coupon, medical insurance, we pay our deductible and they cover everything else. So that's why, and so our job is to help you out with this. We're gonna get you scheduled for this. I've got Monday or Wednesday, which works best. And we're gonna make sure that you're taken care of with that. Schedule.   If they're like, I need to check my work schedule. Fantastic, no problem. I, Kieran, you gotta be careful, use your words. I, Kieran, would hate to forget about you. The truth is, I literally will. I've got like 100 patients coming today. So I would hate to forget about you and let you slip through the cracks. Let's just pop you on the schedule and if that doesn't work when you get home, me a call and I'll happily change it for you. That's it. Then you're like, okay. If I say, oh John, I would hate for you to forget about this, he'll be like, I'm not gonna forget. But if I'm like, oh, I would hate to forget about you, patient's like, yeah.   Don't forget about me, Keir, put me on that schedule. It's all about psychology and making these patients feel like VIPs. I truly believe our patients are VIPs. I love them so much and I want them to get the best dental care possible. So that's what I'm gonna do for schedule or for work. Now if it's cost, I remind them and truth be told, it will never be cheaper or more predictable than it is today. So let's get you scheduled, let's figure this out, let's work through the solutions. I have so many solutions with you. Like let's work through it. What solutions do you have? Like this didn't happen overnight, we don't have to solve it overnight.   We do need to get going on it so it doesn't get worse. We present the other side of the problem. This is what happens if we choose to wait. And I just want you to know your options, you're worth it. Let's get this taken care of. There's always ways that we can work on cost. You guys, there's thousands of ways. We can do less treatment. We can split it up. We can do layaway, whatever your practices processes are. But usually it's not cost. Usually it's fear. And I'll say, let's talk about it. Do we have savings or do we wanna talk about third party financing?   I'm not gonna give them care credit to go home and apply for. Let's just apply right now. Let's find out what our options are. Let's see what we've got here that we were able to find out. And then like, I don't want you to have to go home and make this hard. Let's make this easy to where you feel confident and we're able to find the solution for you.   How many times do we actually spend the time to do that? To me, that's VIP care. I can't tell you how many times I've watched treatment coordinators like, here's the application, go home and do it. Well, guess what? They're not. That's hard. Let's make this easy for them. Let's find the easiest way for them to say, yes, that's VIP customer service. And I know you might be like, here, I'm so busy. Guess what? This is the fastest, easiest way to fill your schedule. How many of you want to make phone calls to fill that schedule? I don't. I'd much rather sit here and do five minutes of care credit with you rather than chasing you down, trying to do care credit, figuring it out. That's way harder.   Choose our heart here. And then spouse. Spouse like, need to talk to my spouse. Absolutely. I 100 % want you to chat with your spouse. What questions you think that they'll have? I want to make sure that you're fully prepared and confident to answer those. Well, I think they'll want to know about costs. I think they'll want to know about the... They'll tell you. They will tell you. Or if they're like, oh no, I'm like, hey, I really hate to try and like relay things to my spouse that I don't know about. I'm happy to get them on a phone call so that way we can talk about this openly. I'm here as a resource for you.   more than happy to do that with you. Now there's two ways you can do this. There's pressure or there's like confidence of I'm genuinely wanting to help you out. And truth be told, like I know this is so much easier. I think in all of treatment planning, I'm thinking how's the easiest way for this patient to say yes. How's the easiest way for me to help them. And this is where we're going to go. These are how I'm going to go past these objections. And I think for so many of us, we just want to like one and done. I did my job, check the box versus like it's outcomes over activity.   my outcome, I'm trying to get as many patients scheduled as possible, not the activity of I presented treatment plans. It's very different. So if I know my goal is not just to present treatment plans, my goal is to have like 80 % success. Well, then I'm going to look at this and I'm going to work through this and I'm going to check off all five stars and I'm going to become an expert. But realizing that I have to continually improve on treatment planning is going to be a great piece for you.   So this is the five-star treatment planning. And like I said, we have it for every single position. This was more of a front office. We have it for doctors. We have it for clinical team members, but this is a great way for you guys to increase your case acceptance, help more patients. And remember, 80 % of treatment planning is psychology, 20 % skill. So when we go through this, I think this is going to really be able to help you guys, guide you guys. And I know it will because I've done it for so many practices. So let's do it for yours. And if you need help, there are practices where we literally just do treatment planning consultations.   We consult them, we work with the front office team members, and what we do is we listen to the treatment plans, we help them out. And I've done this with many offices for multiple years. And it's crazy because in those practices, they're like, what happened? You guys also became like so successful and people were noticing that. And they're like, well, it all started when we hired this consultant and they've added multiple millions, but dollars are nice. Lives changed is better. And how many lives have we been able to help? How many people we've been able to help?   because we chose to be word ninjas, we chose to use our words to the best of our ability. We chose to listen and to see and to look at the results we're getting and change our processes and not be so set and like, well, this is what I do. I tell everyone that we coach, I don't actually care. There's no script. Like, yes, you guys can have this email us. Hello@TheDentalATeam.com   But more than that, what I care about is that you're able to help these patients and that we get the outcomes, the results. We're after results. We're not after the task. So if your results are crushing it,   You don't need to change anything, but if they're not and we're not getting the results we want, then change. And I would hope that you and your practice take on that none of us are perfect. All of us are here to expand, to grow, to evolve. And that's what we're here to do. We're here to help and serve more patients. So reach out if we can help you guys. Hello@TheDentalATeam.com. Go implement this, go change more people's lives, go become treatment planning masters. And as always, thanks for listening. I'll catch you next time on the Dental A Team podcast.