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Latest episodes from The American Coin-Op Podcast

Workplace Violence Identification & Prevention

Play Episode Listen Later Aug 6, 2024 24:19


A deadly shooting at an industrial laundry brings the specter of workplace violence into focus for all laundry businesses. Carol Dodgen of Dodgen Security Consulting and Jay Juffre from ImageFIRST discuss warning signs, training, prevention and more.

Majers Coin Laundry, a Piece of Cinematic History

Play Episode Listen Later Apr 26, 2023 17:03


For six days in 2020, a large cast and crew took over Majers Coin Laundry to film scenes for "Everything Everywhere All at Once." The sci-fi dramedy released in 2022 won seven Academy Awards earlier this year, making the laundromat part of cinematic history. Store owner Kenny Majers recounts his laborious but moving experience.

Hiring and Retaining Good Workers in a Tough Labor Market

Play Episode Listen Later Feb 22, 2023 23:12


In a truly competitive job market, a laundromat owner's ability to hire well has never been more vital. Multi-store owners Jim Radovic and Tim Gill share their approaches to hiring and retaining good workers in this episode.

Bigger Capacity Can Deliver Bigger Results

Play Episode Listen Later Dec 28, 2022 10:42


Alliance Laundry Systems' Mike Hand describes how offering large-capacity equipment can help decrease turnover plus attract customers eager to clean bulky items their home equipment can't handle.

Complying with the Americans with Disabilities Act

Play Episode Listen Later Oct 25, 2022 13:35


New York City attorney Eric Sarver describes the ADA, identifies store areas most deserving of ownership attention, and warns of the problems that noncompliance could bring.

Staying on a Maintenance Schedule

Play Episode Listen Later Aug 30, 2022 8:41


Planning for and properly executing a preventative maintenance program keeps a laundry's money makers up and running. Michael "Stucky" Szczotka of distributor Eagle Star Equipment describes what's involved and the benefits.

Learning What the Customer Wants

Play Episode Listen Later Jun 29, 2022 12:27


Kristyn Van Ostern, co-owner of laundry services company Wash Street, details putting in the effort needed to know what type of people her laundry's customers are and why they visit her store instead of others nearby.

Making the Most of Attending a Trade Show

Play Episode Listen Later Apr 20, 2022 11:22


Greg Jira, show director for The Clean Show, owned by Messe Frankfurt, suggests how you can gain the greatest benefit from attending any industry trade show, and previews Clean 2022 coming up in July in Atlanta.

Taking Advantage of Seasonal Business Shifts

Play Episode Listen Later Feb 23, 2022 12:30


Different times of year can bring new service opportunities, so long as a vended laundry is willing to change with the seasons. Multi-store owner Omer Khan explains.

Demographics & More: Making Sense of the Numbers

Play Episode Listen Later Dec 29, 2021 13:42


Eric Meyers, general manager of the North America laundromat/on-premises laundry segment for Alliance Laundry Systems, defines the term and explains its importance to laundry success.

Dealing with Difficult Customers

Play Episode Listen Later Oct 27, 2021 14:49


Customer service and experience expert and best-selling author Shep Hyken advises how to de-escalate and work through conflicts with angry or difficult customers.

Fostering Teamwork in the Laundry

Play Episode Listen Later Aug 25, 2021 19:01


In a tight labor market, creating an environment that supports staff who work well together has never been more critical. Atlanta multi-store owner Yvette Morton Williams discusses her approach to fostering teamwork.

Pricing Strategies

Play Episode Listen Later Jun 30, 2021 14:50


Russ Arbuckle, president of distributor Wholesale Commercial Laundry Equipment S.E., talks pinpointing the factors that may signal when it's time to raise a laundry's vend prices.

Coming Back from a Crisis

Play Episode Listen Later Apr 28, 2021 19:08


When circumstances beyond your control have your laundry business down, how do you bring it back? Helio Fred Garcia, president of crisis management firm Logos Consulting Group, takes you through the initial response, changing your approach depending on event, the importance of communication, and much more.

Getting into Laundry Pickup and Delivery

Play Episode Listen Later Feb 24, 2021 15:32


What's involved in starting a pickup and delivery service? It can be as simple as having a phone number and vehicle, says Matt Simmons of Super Suds Laundromat, Long Beach, Calif., but it can also be much more. He talks resources, operational impact and keys to success.

Making the Best of Bad Reviews

Play Episode Listen Later Dec 30, 2020 13:52


Dennis Diaz, president of digital marketing and technology firm Spynr, offers some tips for responding appropriately and promptly to online negativity from your laundry customers.

Round-the-Clock Management

Play Episode Listen Later Nov 25, 2020 15:14


Sharon Sager, owner of the Sierra Madre (Calif.) Laundry, describes her store's 24/7 operation and talks about what's needed to see that self-service laundries are running smoothly any time of the day.

Freshen Things Up

Play Episode Listen Later Oct 28, 2020 14:56


With a little creative thought, laundry owners can utilize some inexpensive ways to improve their store and attract new customers. Brad Steinberg, co-president of distributor PWS - The Laundry Company, looks at the possibilities.

Commercial Account Strategies

Play Episode Listen Later Sep 30, 2020 16:15


Joel Jorgensen, vice president of sales for Continental Girbau Inc., offers advice to Laundromat owners looking to build and grow a commercial customer base.

Building New vs. Rehabbing

Play Episode Listen Later Aug 26, 2020 11:46


Carl Graham, VP of sales for distributor Scott Equipment, compares and contrasts the two approaches to store creation.

Insurance Basics

Play Episode Listen Later Jul 24, 2020 11:37


Steven Wright, vice president of business development for Irving Weber Associates, discusses dealing with common and not-so-common Laundromat risks and liabilities, including COVID-19.

Diving into Diversification

Play Episode Listen Later Jun 22, 2020 12:25


Brendan Ristaino, sales manager for distributor Yankee Equipment, examines revenue-producing extra-profit centers that best complement a vended laundry business.

Slow-Day Turnaround

Play Episode Listen Later May 26, 2020 15:40


Adjunct professor of business studies and laundry owner Cathy Neilley talks tactics to try to pick up business on a store’s “slow” days.

Evaluating Stores for Sale

Play Episode Listen Later Apr 28, 2020 15:49


Contemplating buying a store for sale? In this episode, Tod Sorensen of Girbau North America and Continental Girbau West breaks down the criteria you can use to decide if acquiring a certain existing laundry would be a good investment.

Answering the Competition

Play Episode Listen Later Mar 24, 2020 15:05


Cincinnati multi-store owner Dave Menz discusses how to respond when a new competitor enters the local market.

Replacement Parts

Play Episode Listen Later Feb 25, 2020 13:15


What should every self-service laundry keep on hand in the event a piece of equipment goes down? Greg Reese of CLEC Distribution talks hoses, valves, igniters and more in this episode.

Building Customer Loyalty

Play Episode Listen Later Jan 27, 2020 10:42


Promotions and incentives are often used to draw customers to a laundry. Matt Miller, president of equipment distributor Coin-O-Matic, envisions a more comprehensive loyalty-building approach.

Attended vs. Unattended

Play Episode Listen Later Dec 16, 2019 14:39


There’s no magic formula when it comes to choosing a coin laundry’s operational model but certain factors can affect the call. Mike Enz from Dexter distributor Laundry One compares and contrasts the two.

Having a Disaster Recovery Plan

Play Episode Listen Later Nov 25, 2019 14:12


With a disaster recovery plan in place, a laundry can be ready to cope with fire, severe weather or other incident and return to operation as quickly as possible. Robert “Bo” Steiner, district director at the U.S. Small Business Administration, talks planning strategy and execution.

Maximizing Your Coin Laundry’s Value

Play Episode Listen Later Oct 28, 2019 15:16


When it comes to boosting a store’s value, certain factors have stood the test of time. Industry veteran John Vassiliades, who’s brokered the sales of over 1,000 coin laundries, explains.

Staffing Your Laundromat

Play Episode Listen Later Sep 24, 2019 17:29


Michael Finkelstein, whose Associated Services Corp. operates a large chain of laundries in the Southeast, discusses techniques for hiring and keeping good laundry attendants.

Successfully Marketing Your Coin Laundry on a Budget

Play Episode Listen Later Aug 27, 2019 17:50


Dennis Diaz, president of digital marketing firm Spynr, talks effectively promoting your laundry business using social media and some old-school basics.

Perfecting Your Equipment Mix

Play Episode Listen Later Jul 12, 2019 22:46


Joel Jorgensen, vice president of sales for Continental Girbau Inc., weighs equipment mix and discusses getting it just right so your store can reap the maximum revenue per square foot.

Managing Multiple Coin Laundries

Play Episode Listen Later Jun 25, 2019 20:40


Multi-store owner Luke Williford of The Wash House Inc. discusses best practices for making the jump to Store No. 2 and beyond.

Drop-Off Service Do’s and Don’ts

Play Episode Listen Later May 28, 2019 16:16


Fluff-and-fold can be a profitable service addition if handled properly. Consultant/trainer Beverly Kay Blank shares her drop-off do’s and don’ts in this episode.

The Man Behind the Clean Show

Play Episode Listen Later Apr 22, 2019 35:53


Retiring show manager John Riddle talks Clean history and reminisces about his long career, including his time in pro baseball, stadium management, rodeo production, and more.

Making the Most of Vended Laundry Technology

Play Episode Listen Later Mar 26, 2019 17:04


Scott Chiavetta, chief information officer for Alliance Laundry Systems, examines leveraging equipment and data-gathering systems to boost store operations and build customer relationships.

Laundromat Dryer Care and Maintenance

Play Episode Listen Later Feb 27, 2019 17:45


Maintaining your store’s dryers properly helps prevent service issues, controls utilities cost, and lowers fire risk. ADC’s Joe Carrita, representing Whirlpool Corporation Commercial Laundry, outlines best practices in this episode.

Can’t-Miss Site Selection Strategies

Play Episode Listen Later Jan 29, 2019 14:48


Bryan Maxwell, from distributor Western State Design, surveys the landscape and talks factors to consider when choosing the ideal location for your Laundromat.

Getting a Fresh Start: Out with the Old, In with the New (Year)

Play Episode Listen Later Dec 21, 2018 12:46


Columnist and retired NYC Laundromat owner Paul Russo talks year-end/new-year tasks and deciding what it will take to have a successful 2019.

Things You Thought You Knew About Laundry Design ... But Really Didn't, with Karl Hinrichs

Play Episode Listen Later Nov 27, 2018 14:40


Longtime distributor and multi-store owner Karl Hinrichs takes a common-sense approach to washer/dryer placement and customer workflow.

Finding and Keeping Good Laundromat Employees, with Brian Brunckhorst

Play Episode Listen Later Oct 30, 2018 14:55


San Francisco Bay Area multi-store owner Brian Brunckhorst shares tips for hiring and training attendants, enabling them—and you—for success.

Textile Care Times Three

Play Episode Listen Later Sep 25, 2018 17:45


Host Bruce Beggs compares textile care industry tales and trends with fellow editors Tim Burke of American Drycleaner and Matt Poe of American Laundry News.

Let’s Get to Know: Multi-Store Owner, Author and Podcaster Ken Barrett

Play Episode Listen Later Aug 28, 2018 14:54


Multi-store owner Ken Barrett talks about being industry-inquisitive and sharing what he’s learned through writing, podcasting and YouTube.

owner podcasters ken barrett
What 40 Years in Business Teaches You, with Paul Russo

Play Episode Listen Later Jul 24, 2018 18:00


Retired NYC store owner Paul Russo shares lessons learned from four decades in business and previews his new “Pointers from Paulie B” column for the magazine.

Goin’ with Cohen: Meet the Man Behind the Wheel

Play Episode Listen Later Jun 26, 2018 12:42


Get to know Laurance Cohen, author of the popular American Coin-Op column who got his start in self-service laundry at age 8.

When There is History There

Play Episode Listen Later May 29, 2018 15:30


A building’s historic makeup led Christy Davis to focus on preservation while also creating the Wash-O-Rama Laundromat for her small Kansas community.

Breaking Down the Tax Cuts and Jobs Act for Vended Laundries

Play Episode Listen Later Mar 27, 2018 12:48


Veteran business writer Mark E. Battersby discusses the new tax reform and how coin-ops might benefit.

Laundry Sales Tax: Is Your State Next?

Play Episode Listen Later Jan 29, 2018 14:01


Paul Hansen, Chicago store owner and Illinois Coin Laundry Association president, discusses efforts to keep Laundromats sales tax-exempt nationwide.

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