Podcast appearances and mentions of Tony Johnson

People Squared - Leading in an AI World With Nikki Barua For more than 25 years, Nikki Barua has helped global brands reinvent their culture, capabilities, and competitive edge.  In this episode, Nikki introduces the idea of "People Squared." Let AI do what machines do best, while humans double down on connection, empathy, and judgment. When leaders combine both, teams become exponentially more capable. We explore what leadership, customer experience, and human connection look like in a world where AI is reshaping how work gets done. In this episode: Why great service is about being seen, feeling understood, and knowing you belong. How leaders must shift from directing tasks to explaining the why and providing context. Why identifying your superpower and zone of genius matters more in the AI era. How to find and eliminate friction points that slow teams down. Why empathy, curiosity, and human judgment will matter even more as technology advances. AI will continue to transform how work happens. The leaders who thrive will be the ones who learn how to combine technology with what only people can do. Book time with me to learn about our speaking, training, and consulting services: https://calendly.com/thetonyjohnson/strategy  Links & Resources:

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Send a textHow do we move students from simple compliance to authentic engagement? In this episode, Senior Instructional Coach Daniel Rock and Leadership Coach Erin Anderson-Williams sit down with Dr. Tony Johnson, founder of Captivate Perspectives. With over 25 years of experience across K-12, CTE and higher education, Johnson shares how educators can bridge the gap between generational value systems and redefine student motivation for an AI-driven world. ​We dive into the "Why" behind student motivation, the intersection of love languages in the school house and how AI can be repurposed from a shortcut into a powerful, personalized learning tool. ​Key Discussion Points​Identifying the Student's "Why": Why motivating a student requires understanding their unique generational value system rather than imposing our own.​The Quarter Zip Phenomenon: How current social media trends are influencing how young men of color view their professional trajectories and "greatness."​AI as "Tutor Mike": A practical guide to using prompt engineering to turn AI into a personalized, voice-activated tutor for specific subjects like biology.​Love Languages in Education: Why understanding how a student receives and gives love—whether through quality time or words of affirmation—is a key lever for engagement.​Thought Partnership vs. AI Generation: The importance of teaching students to be authentic critical thinkers who can contribute at a conference table without a computer.​Featured Guest​Dr. Tony Johnson is a former turnaround principal, district CTE director and senior leader in higher education. Since 2019, he has led Captivate Perspectives, working with school systems and government partners to prepare students and adults for what comes next.  The Southern Regional Education Board is a nonprofit, nonpartisan organization that works with states and schools to improve education at every level, from early childhood through doctoral education and the workforce. Follow Us on Social: Facebook Instagram X

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Why Experience Matters as Much (Or More) Than Product With Dan Thumberg, Swan Brewing Tony interviews Dan Thumberg, founder of Swan Brewing in Lakeland, Florida. Dan's background spans the carnival and amusement park industry, beer distribution, and leadership roles at American Express and Apple. He now combines enterprise-level service systems with small-business hospitality to build community-centered experiences. Plus, Dan shares insights from his journey across large customer service organizations and into entrepreneurship - and how those lessons shape the way he leads today. Key Takeaways: Design your service like a system. Customer service skills are more important than any of the hard skills you can teach. Customers have no patience for friction or hassles in today's market. There is a structural shift in hospitality expectations. Guests want an experience designed to be intentional, not accidental. It is crucial to hire people with service spirit, personality, and the ability to empathize because you cannot train for that. Be selective when you hire and continue to nurture them after you bring them onboard. The keys to building a customer-focused team are autonomy, mastery, and purpose. Train and empower your team to solve problems and support decisions that are not detrimental to the business. Book time with me to learn about our speaking, training, and consulting services: https://calendly.com/thetonyjohnson/strategy  Links & Resources:

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This afternoon the team lists were released for the first round of Super Rugby Pacific. There is two New Zealand derby's to open the competition this weekend. The Crusaders are heading under the roof to take on the Highlanders on Friday night followed by another massive clash between the Blues and the Chiefs. Tony Johnson is a rugby commentator and he joined D'Arcy to discuss the squads named for the matches as well as look at some players who may be able to fight their way into the All Blacks as a new head coaching appointment lingers. LISTEN ABOVESee omnystudio.com/listener for privacy information.

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In this episode, Attorney Joe Long joins Kiran to explore a past case at Louisiana State Penitentiary involving Tony Johnson, an inmate at Angola State Penitentiary, who alleges he was sexually assaulted by LSP at Angola lieutenant, Tyler Holliday. Timestamps 08:23 Understanding Countermeasures14:51 The Assault Details17:06 Reporting the Abuse 25:13 The Civil Case Outcome27:32 The DNA Revelation31:41 Finding Credible Witnesses34:34 The Appeal ProcessLocal Sponsors for this episode include:Neighbors Federal Credit Union:Another Chance Bail Bonds:Dudley DeBosier Injury LawyersFamily Worship Center ChurchSound and Editing for this audio podcast by Envision Podcast Production:

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It's been nine days since the biggest sports story in recent history played out, with Scott Robertson departure as All Blacks coach. Attention has now turned to who will replace him with the team entering a big year and the Rugby World Cup looming on the horizon. NZ Herald Sports Journalist Gregor Paul and Sky Sport Commentator Tony Johnson joined Piney to discuss what will go down, and who could possibly fill the spot. Johnson told Piney NZ Rugby would have to select someone with a proven record and strong international credentials, as there's an element of crisis management to this as well. “They're just going to have to step into the breach, hit the ground running when it's done, because there's no real honeymoon period this year, is there?” LISTEN ABOVE See omnystudio.com/listener for privacy information.

On the Weekend Sport with Jason Pine Full Show Podcast for 24th January 2026, Gregor Paul and Tony Johnson join Piney to discuss NZ Rugby's next moves after parting ways with Scott Robertson. The Australian Open is into its first full weekend. Craig Gabriel gives an update live from Melbourne. And Finn Allen has had a superb Big Bash season with the Perth Scorchers to date, and he joined Piney to break it down. Get the Weekend Sport with Jason Pine Full Show Podcast every Saturday and Sunday afternoon on iHeartRadio, or wherever you get your podcasts. LISTEN ABOVE See omnystudio.com/listener for privacy information.

Kiwi Olympian Richard Potts joins Tony Johnson ahead of this weekend's Potts Classic down in the Hawke's Bay. Learn more about your ad choices. Visit megaphone.fm/adchoices

LOVERACING.NZ Thoroughbred Racing Update with the TAB NZ's Thad Taylor joins Tony Johnson to preview the throughbreds action coming up this weekend. Learn more about your ad choices. Visit megaphone.fm/adchoices

Missed the show this morning? No worries, catch all the action right here from Sport Nation Summer Days with Tony Johnson featuring, - TJ's Take on Razor's exit - Jamie Wall shares his thoughts on what transpired yesterday - Britt Graham - David Long - Richard Potts - Thad Taylor - Ben Kennings - The Sports Desk - Trevor McKewen - Kyle Mills - Through The Years Learn more about your ad choices. Visit megaphone.fm/adchoices

Veteran journalist Trevor McKewen joins Tony Johnson to talk through what is exactly next for NZR and the All Blacks following Scott Robertson's departure. Learn more about your ad choices. Visit megaphone.fm/adchoices

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Harness Racing Presenter & Analyst Brittany Graham joins Tony Johnson to preview this weekend's harness racing action around the country. Learn more about your ad choices. Visit megaphone.fm/adchoices

ASB Classic Official Reporter David Long joins the Tony Johnson to preview todays action and look back at yesterday's disjointed play. Learn more about your ad choices. Visit megaphone.fm/adchoices

Chiefs assistant coach Jarrad Hoeata joins Tony Johnson ahead of Super Rugby 2026. Learn more about your ad choices. Visit megaphone.fm/adchoices

NZ Surf Champs MC Gavin Bisman joins Tony Johnson to talk through the show to preview the days events at the 2026 NZ Surf Champs in Gisborne, who to keep an eye out for, look back at yesterday's action and what's ahead later this week. Learn more about your ad choices. Visit megaphone.fm/adchoices

Missed the show this morning? No worries, catch all the action right here from Sport Nation Summer Days with Tony Johnson featuring, - Speculation ... then confirmation of Scott 'Razor' Robertson's future, - David Long, - Rugby Rule changes, - Ben Strang, - Nick Quinn, - Gavin Bisman, - The Sports Desk, - Jarrad Hoeata. Learn more about your ad choices. Visit megaphone.fm/adchoices

RNZ rugby journalist Jamie Wall joins Tony Johnson to share his reaction the yesterday's NZR decision to part ways with Scott 'Razor' Robertson. Learn more about your ad choices. Visit megaphone.fm/adchoices

ASB Classic Official Reporter David Long joins the Tony Johnson to preview todays action and look back at yesterday's results from the round of 16. Learn more about your ad choices. Visit megaphone.fm/adchoices

Hurricanes head coach Clark Laidlaw joins Tony Johnson for a pre-season check-in and update on all things Hurricanes rugby. Learn more about your ad choices. Visit megaphone.fm/adchoices

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Host: Tony JohnsonGuest: Geoffrey Reid Author: The Revenue Catalyst: Mastering the Art of Sales In this episode, I sit down with Geoffrey Reid, a globally recognized sales leader with a rare blend of academic depth and real-world execution. Geoffrey's journey from public policy and mediation to sales leadership gives him a unique lens on how selling really works and why so many organizations struggle to teach it well. We dig into why customers want to buy but hate being sold, how sales has become a full business discipline rather than a single function, and what leaders must do to build sales teams that last. Key Takeaways Customers want to buy, but they do not want to be sold Sales today requires an all-fronts, fifth-dimension approach across the business Intentional hiring matters if you want teams that stay through tough cycles Training, coaching, and development are not optional for sales excellence KPIs should be embedded across the entire sales journey, not just at the close This conversation is practical, grounded, and especially relevant for leaders who want sales to feel less transactional and more connected and intentional.   Book time with me to learn about our speaking, training, and consulting services: https://calendly.com/thetonyjohnson/strategy  Links & Resources:

In this powerful episode of Recovery On-Air, host Christin sits down with Tony Johnson for an emotional and deeply honest conversation about his journey to sobriety. Tony opens up about the trials and tribulations that led him to finally make the life-changing decision to get sober. From the struggles that nearly broke him to the moments of clarity that pushed him forward, Tony's story is a raw reminder of the courage it takes to choose recovery and the beauty that comes with rebuilding a life with intention and purpose.

Artificial Intelligence is changing everything about customer service and leadership, but only if we use it wisely. In this episode, I sit down with Kevin Dean, Founder and CEO of ManoByte, who's been leading AI-driven business transformation since 2007. Kevin and I dig into what it really means to combine AI and humanity to create better experiences, not just faster ones. We explore how organizations can audit their data, prepare their people, and adapt their leadership playbooks to keep up with the accelerating rate of change. You'll walk away with practical ideas to strengthen your data foundation, keep humans in the loop, and lead your team through the AI revolution with confidence.   Key Takeaways: Great customer experiences balance needs, wants, and emotions. AI can't replace empathy. Good data is the foundation of any AI solution. Start by auditing what you have and where the gaps are. Always keep humans in the loop. AI should enable connection, not eliminate it. The real opportunity is using AI to solve problems faster, scale knowledge, and free up teams for deeper service. Leaders must reskill, adapt, and rewrite the playbook for a new era of service and speed. The pace of change isn't slowing down and those who adjust quickly will thrive. If you want to understand how to balance human empathy with AI efficiency and set your business up for consistent, scalable service, this episode will give you the playbook.

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Today on the show Research Ryan Lotto Haircut Horrors Calling the ambulance for someone Phoenix Crossland Mulls Minder Quick Fire With creech Tony Johnson Tool Tickets Eye Injuries

Hello Pal's in the dark...It's been a long time since we featured a Tony Johnson show (T.J. After Dark)...We just have to get him back in the basement, when he's done traveling around the world of rock.Well We have a Halloween show that we will replay here, tiz the season to be scared. So here we go once again with the Halloween show in the (T.J. After Dark) series.Intro: Saints & Sinner-Whitesnake1. Welcome To My Nightmare-Alice Cooper2. Vincent Price-Deep Purple3. Scared-Dangerous Toys4. Vengeance-Molly Hatchet5. Wicked Rock N Roll-Paradox6. Legend Of Wooley Swamp-Charlie Daniels Band7. Swamp Witch-Jim Stafford8. Swamp Thing-Alex Harvey Band9. Horror Teria-Twisted Sister10. Stone Henge/Disturbing The Priest-Black Sabbath11. Career Of Evil-Blue Oyster Cult12. Evil Walks-AC/DC13. You Could Be A Witch-The Lollypop Shoppe14. Never Ending Power-Regime15. Claim To Fame-Nazareth 16. Creatures Of The Night-KISS17. Touch Of Evil-Judas Priest 18. Witch Hunt-Rush19. Shame On The Night-Dio20. Trick Or Treat-Fastway21. George Of The Jungle-Scott Shaw as Led Zeppelin22. Diary Of A Madman-Ozzy Osbourne 23. The Chosen One-Ground Control24In The Evening-Led Zeppelin   

Some hospitality experiences are so bad, they could star in their own horror movie. In this Halloween special, we pull back the cobwebs on the five scariest mistakes that haunt businesses everywhere - from ghosted guests and zombie employees to haunted processes and cursed consistency. Discover how to bring your hospitality back from the dead by re-engaging your team, simplifying your service, and designing customer journeys that delight instead of frighten. Whether you lead a restaurant, event venue, university department, call center, small business, or front-line service team, these lessons will help you keep your experiences alive - and your guests coming back for more. Key Takeaways: How to spot (and fix) “ghosted guest” moments in your business The real cost of zombie-level employee engagement Why friction is the true monster haunting your processes How to create consistency that builds trust Ways to redesign the customer journey from hell into something better Don't let your service become a horror story - tune in and learn how to keep your hospitality far from haunted.   Subscribe, drop 5 stars, and share this episode to help more leaders bring passion and purpose to their organizations.   Links & Resources:

Time for our next instalment of A-Z of Aotearoa, we've covered Inventions, Fish & Chips, Charles Upham, Dairies, the Great Walks, Billy T James and today we're looking at the career of the first true global superstar of rugby Jonah Lomu. It will be ten years next month since he died, and while he needs no introduction, it's good to reflect. At just 20 years old Jonah exploded onto the world stage at the 1995 World Cup in South Africa running over Mike Catt for that famous try and any other defender that stood in his way. He became a global phenomenon almost overnight going on to play 63 matches for the All Blacks and scoring 37 tries Sky Sport rugby commentator Tony Johnson joins Jesse in the Auckland studio to remember Jonah

Great customer service should be helpful, proactive, and built to solve problems, not create new ones. In this episode, I sit down with John Kim, Co-Founder and CEO of Sendbird, the customer communications platform powering more than 4,000 of the world's most popular digital applications and connecting over 320 million people every month. John shares his perspective as both a successful entrepreneur and Korea's former number one pro gamer to unpack how AI, testing, and consistency are changing the techn-enabled service game. We dive into: Why great customer service is proactive, problem-solving, and built around the customer's needs How omnichannel experiences create consistency across platforms with seamless handoffs Why customers now default to AI, expecting instant responses, quick solutions, and personalized follow-ups The mindset shift businesses need to overcome fear of AI and start small with simple solutions like FAQs and password resets The critical role of testing technology, pushing systems until they break before launch to ensure smooth, reliable customer experiences How the future of AI agents will feel as personal as your local business, remembering preferences and following up on purchases If you want to understand how to balance human empathy with AI efficiency and set your business up for consistent, scalable service, this episode will give you the playbook.

This leadership wake up call will help you create your workplace of the future - where people want to be, not where they have to be. Labor Day isn't just a long weekend. It's an annual celebration of American workers. In this episode of the Customer Service Academy, I take a closer look at the history of Labor Day and the lessons it still holds for leaders today. From the 10,000 workers who marched in the very first Labor Day parade in 1882 to the diverse workforce powering today's experience economy, this holiday reminds us to honor the people behind the progress. I'll unpack five leadership lessons that resonate across generations: Why respect must always be the foundation. How recognition fuels engagement and retention. The importance of investing in growth, development, and safety. "Why" communication - and sharing the “why” behind the work to build trust. Backed by fresh stats and practical examples, this episode challenges leaders to go beyond a single holiday and live the principles of Labor Day every day. If you want to lead with purpose, elevate your team, and deliver better experiences for customers, this episode is your blueprint. Subscribe, drop 5 stars, and share this episode to help more leaders bring passion and purpose to their organizations.   Links & Resources: