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Balancing AI and Humanity in CX with Frederic Durand, CEO of Diabolocom In today's episode, we're thrilled to welcome Frederic Durand, Founder and CEO of Diabolocom, a global leader in customer experience solutions powered by proprietary AI. With over two decades of experience transforming customer service for brands like Mitsubishi Electric, Nikon, and Brinks, Frederic brings a practical, global perspective to the evolving world of CX. What we cover in this episode: Why great customer experiences are effortless by design How AI can automate repetitive tasks, freeing your team for high-value conversations The critical need to balance AI automation with authentic human connection Why AI integration leads to more WOW moments and stronger customer loyalty How Ignoring AI today is like ignoring computers in the 1980s How AI enables 24/7 service without burnout Why solving problems quickly and easily is the foundation of trust and advocacy Subscribe, review, and share this episode to help more leaders bring passion and purpose to their organizations. Links & Resources:
There's a lot on the line tonight as the Crusaders host the Chiefs. The top of the table clash has implications for the playoffs, with the outcome deciding who will get the home advantage. Sky Sport Rugby Commentator Tony Johnson joined Piney to preview the game. “It's going to be huge for both of them.” LISTEN ABOVE See omnystudio.com/listener for privacy information.
On the Weekend Sport with Jason Pine Full Show Podcast for 10th March 2025, confusion continues to surround netball circles, with Grace Nweke's Silver Ferns eligibility still up in the air. Netball NZ Board Chair Matt Whineray joined the show to discuss what makes the decision so tough. Sky rugby commentator Tony Johnson previews tonight's top of the table clash between the Crusaders and the Chiefs. And the Lions squad has been named for their Australia tour. BBC rugby commentator James Burridge analyses the team Andy Farrell has picked. Get the Weekend Sport with Jason Pine Full Show Podcast every Saturday and Sunday afternoon on iHeartRadio, or wherever you get your podcasts. LISTEN ABOVE See omnystudio.com/listener for privacy information.
Miami has been very active in the spring transfer portal, grabbing multiple players who likely will wind up either starting or playing major roles for the Hurricanes this season. The latest is former Auburn DB Keionte Scott, who spent the spring at Houston but reunites with former Auburn and Houston secondary coach Zac Etheridge in Miami. The Hurricanes also have added former Texas kicker Bert Auburn, former North Dakota State tailback CharMar Brown, former N.C. State linebacker Kamal Bonner, former Cincinnati receiver Tony Johnson and former BYU receiver/kick returner Keelon Marion. Can the Hurricanes get to the College Football Playoff with this roster? Also, ESPN's Heather Dinich said Tuesday that the seeding still might change for the 2025 College Football Playoff. Everyone agrees the seeding should change, but for everyone outside the Big Ten and SEC there is little incentive to make that change for this year. Later, Andy and Ari pick their favorite On3 graphics…(0:00-1:04) Intro(1:05-5:00) Miami's Spring Portal Haul(5:01-15:36) How the Canes have assembled their roster(15:37-24:14) Should Miami fans be concerned on how the roster was built?(24:15-30:49) Closing out Miami, Perfect 24 Hours preview(30:50-40:51) Changes coming to CFP Seeding?(40:52-54:18) Best of On3's Social graphics(54:19-55:28) Watch our show live on YouTube!(55:29-1:08:00) Conclusion: Your Perfect 24 Hours(1:08:01-1:08:45) Dear Andy & Ari tomorrow! Andystapleson3@gmail.com Watch our show LIVE on YouTube, M-F at 9:30 am et! https://youtube.com/live/aGmmK-uZNKU Hosts: Andy Staples, Ari WassermanProducer: River Bailey Want to partner with the show? E-mail advertise@on3.com
Gregor Paul has called for an end to the post-game f-bomb in professional sport. Black Ferns Sevens captain Sarah Hirini dropped an f-bomb after winning the Sevens Series earlier this week. Tony Johnson was holding a mic in front of Jerry Collins when he swore in 2006, Tony spoke to D'Arcy Waldegrave on Sportstalk. LISTEN ABOVESee omnystudio.com/listener for privacy information.
D'Arcy Waldegrave returned to wrap another day of sports news! Highlights for tonight include: Rugby commentator Tony Johnson on whether it's ok to swear in a post-match interview. Talkback on swearing. Former Silver Ferns captain Anna Stanley on whether Netball NZ should allow Grace Nweke to be eligible for Silver Ferns selection while she's playing in Australia. LISTEN ABOVESee omnystudio.com/listener for privacy information.
In this high-flying episode, we sit down with Gene Conrad, President and CEO of the Aerospace Center for Excellence and Sun 'n Fun Aerospace Expo in Lakeland Florida. Sun 'n Fun is one of the largest aviation events in the country and welcomes over 200,000 visitors annually. Key Takeaways: ✈️ Safety First – Safety is the primary focus for the airshow, and should be for your business as well.
Let's step back in time, to another epic Celebration weekend: Obi-Wan Kenobi and Darth Vader, in the same room. The first massive gathering of Star Wars fans and collectors in three years. And a mountain of Star Wars-themed swag. This was the unforgettable event that was Star Wars Celebration Anaheim. Join host David Quinn as he revisits the Celebration weekend of 2022, through the lens of the collectors and fans who traveled out to Anaheim for the once-in-a-lifetime event! A sincere thank-you to Rob Amantea, Elon Bartlett D.C., Bill Cable, Paul Chu, Jarrod Clark, Mike De Stefano, FJ DeRobertis, Matt George, Justin Haynie, Mark Huber, Dora Huber, Duncan Jenkins, Tony Johnson, Jim Jones, Joe Kersavage Jr, Yehuda Kleinman, Maggie Moore, Gordy Owen, Jon Peck, Tom Quinn, Steven Rensi, Will Russ, Steve Sansweet, Amy Sjoberg, Jenn Thunders, Daniel Uthman, Brandon Vise and Mona Vise, Jason Wasulko, Glen Williams and everyone else who helped to make this episode happen. This is another example of why you need to attend Star Wars Celebration. And this is Star Wars: Prototypes and Production! To Listen to the Episode on the Prototype Archives Site: https://www.prototypearchives.com/podcast Links to the Episode on Various Podcast Platforms: APPLE PODCASTS: https://podcasts.apple.com/us/podcast/star-wars-prototypes-and-production/id1448205460 YOUTUBE MUSIC/PODCASTS: https://music.youtube.com/playlist?list=PL7UruGWpd8qKrObL8-DSLekomB8GuB1VT SPOTIFY: https://open.spotify.com/show/744L0XQhmpXn2AZeaxUhOZ CASTBOX: https://castbox.fm/channel/Star-Wars%3A-Prototypes-and-Production-id1904296?utm_source=website&utm_medium=dlink&utm_campaign=web_share&utm_content=Star%20Wars%3A%20Prototypes%20and%20Production-CastBox_FM STITCHER: https://www.stitcher.com/show/1054209 PANDORA: https://www.pandora.com/podcast/star-wars-prototypes-and-production/PC:1001054209 PODBEAN: https://www.podbean.com/podcast-detail/u4ywr-80960/ AMAZON MUSIC: https://music.amazon.com/podcasts/c98fb265-c233-43d9-ae3b-1102bfb03e45/star-wars-prototypes-and-production PLAYERFM: https://player.fm/series/2473540 SOUNDCLOUD: https://soundcloud.com/david-quinn-908355451/tracks PODVINE: https://podvine.com/podcast/star-wars-prototypes-and-production iHEART: https://www.iheart.com/podcast/256-star-wars-prototypes-and-p-31050806/ https://podcasts.apple.com/us/podcast/star-wars-prototypes-and-production/id1448205460
The Chiefs have dropped to second on the Super Rugby table after an ugly 21-14 loss to the Waratahs in Sydney. The Crusaders are alone on top of the ladder after surviving a late fightback to beat the Hurricanes 31-24 in Wellington while down to 13 men. Tony Johnson joined D'Arcy to review Friday night's Super Rugby action. LISTEN ABOVE See omnystudio.com/listener for privacy information.
In this episode of the Customer Service Academy Podcast, we explore the evolving world of leadership development and the critical traits every modern leader needs to succeed—empathy, adaptability, continuous learning, time management, and effective employee engagement. The workplace is changing—and so are the skills leaders need to thrive. We break down how top organizations like Microsoft, Google, and Disney are transforming their leadership training programs and why soft skills are taking center stage. You'll also get practical, ready-to-use tips for teaching empathy, coaching adaptability, building a growth mindset, and improving how leaders manage their time and recognize their teams. You'll Learn: Why emotional intelligence is now a core leadership competency How to create a team of leaders who are great coaches What great companies are doing to build resilient, agile leaders How to help managers manage time and prioritize like pros Simple ways to improve communication and boost recognition How to inpsire continuous learning and a growth mindset Links & Resources:
Highlanders coach Jamie Joseph is pointing to a contentious scrum penalty as a turning point in their 34-27 Super Rugby Pacific loss to the Brumbies in Canberra. The Australian side is back in the top four after two late tries overturned what could've been a clutch win for the southerners. Joseph says there were several moments they let themselves down. Tony Johnson joined D'Arcy Waldegrave to review Friday night's Super Rugby action. LISTEN ABOVE.See omnystudio.com/listener for privacy information.
Legendary Sky Sport NZ commentator Tony Johnson joined Brett McKay & Harry Jones on The 8-9 Combo Rugby Podcast this week, as they try to get to the bottom of just why 2025 has been the best start to a Super Rugby season in living memory. And it's not an easy question with one simple answer. It's not just that all the Australian team are competitive. It's not just that anyone can beat anyone on any give weekend. It's not just that the demise of the Melbourne Rebels has boosted depth in other squads. It might be the do with it being a Lions Tour year, and the extra jeopardy that brings. It might be weather-related, and the fact that it's been a nice summer on both sides of the Tasman. It's quite likely all of the above. Whatever the reason or reasons, it has been a wonderful start to the Super Rugby Pacific season. Games of the Week: SRP Rd.7: Hurricanes v Waratahs, Wellington URC Rd.14: Ulster v Stormers, Belfast Premiership Rd.13: Bath v Harlequins, the Rec Top 14 Rd.20: Clermont v La Rochelle, Clermont League One Week 15: Canon Eagles v Toyota Verblitz, Tokyo MLR Rd.6: Houston SaberCats v San Diego Legion, Houston #rugby #rugbypodcast #89Combo #SuperRugbyPacific #UnitedRugbyChampionship #Premiership #Top14 #JapanRugbyLeagueOne #MajorLeagueRugby Find us: YouTube: https://www.youtube.com/@8-9Combo?sub_confirmation=1 Spotify: https://open.spotify.com/show/1BcKhb24YOtwQhKc0S3sDm Apple: https://podcasts.apple.com/au/podcast/the-8-9-combo-rugby-podcast/id1729575866 Social media: #89Combo Twitter: https://twitter.com/89combo BlueSky: https://bsky.app/profile/89combo.bsky.social Find Brett and Harry on both Twitter and on BlueSky: @BMcSport + @HaribaldiJones Music: "Stalling" by Topher Mohr & Alex Elena (via YouTube Creator Studio) Voiceovers by Chookman + Sean Maloney Learn more about your ad choices. Visit podcastchoices.com/adchoices
Technologie ontwikkelt zich in hoog tempo en bedrijven moeten mee om concurrerend te blijven. Maar hoe zet je ICT strategisch in om ook in de toekomst succesvol te zijn? Lemontree is al bijna dertig jaar actief in deze dynamische sector en weet als geen ander welke uitdagingen en kansen er spelen. Van dienstverlening tot gezondheidszorg, Lemontree helpt organisaties bij het optimaliseren van hun ICT-omgeving. Te gast waren Tony Johnson en Sjoerd Eckhardt van Lemontree. Zij vertelden over de drijfveren achter hun werk, de grootste uitdagingen in de sector en de toekomst van ICT binnen het bedrijfsleven. How's Business? hoor je elke maandag tussen 11:00 en 12:00 uur op New Business Radio en is na afloop terug te luisteren via www.newbusinessradio.nl en je favoriete podcastplatform.
Sky Sports Commentator Tony Johnson catches up with Smithy to review week 5 of Super Rugby Pacific including the Hurricanes beating the Highlanders, Crusaders back to their best, Blues struggles & more Learn more about your ad choices. Visit megaphone.fm/adchoices
Missed the show this morning? No worries, catch all the action right here from Sport Nation Mornings with Ian Smith featuring, Smithy's Sermon, Tony Johnson, Talkback Time, Mornings Multi, Marcus Wheelhouse, Sports Desk, Luke Robinson, Andrew Voss, Michael Guerin, Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode of Customer Service Academy, we take a deep dive into the evolving world of theme parks, desitnations, and attractions—and how you can ensure you are delivering loyalty-building experiences for yoru guests. As customer expectations continue to change and evolve, theme parks, resorts, and destinations must innovate to remain competitive. Whether you are running a mega theme park, local attraction, or even a community fair, you will find tips in here to help you build your sales, customer loyalty, and overall experience. We will discuss: ✔️ The five tiers of theme park experiences—Value, Everyday, Elevated, Premium, and Luxury. ✔️ The core experience principles every park must master: Safety, Hospitality, Quality, Simplicity, and Community. ✔️ Top 10 guest expectations in theme parks and how to exceed them. ✔️ How parks are using gamification, interactivity, and immersive experiences to create emotional connections. ✔️ The best special events and seasonal experiences that drive attendance and loyalty. ✔️ How different generations engage with theme parks—from Silent Generation nostalgia to Gen Alpha's digital-first approach. ✔️ Cutting-edge strategies to reduce wait times and enhance the in-queue experience.
A second half lapse has seen the Crusaders be punished 49-24 by the Chiefs in their Super Rugby match in Hamilton. The red and blacks were stunned into submission in the second half - conceding five tries in 25 minutes. Meanwhile, Moana Pasifika have been left to rue missed opportunities in their 56-36 Super Rugby loss to the Reds in Brisbane. The Reds received three yellow cards in the first half and were down to 14 men for 30 consecutive minutes. Moana could only muster 15 points across the period. Tony Johnson joined D'Arcy Waldegrave to review Friday night's Super Rugby action. LISTEN ABOVE. See omnystudio.com/listener for privacy information.
AI and hyper-personalization are revolutionizing customer experience (CX) in 2025. Customers expect more than just good service—they demand tailored, predictive, and frictionless interactions across every touchpoint. This will help you grow your business, improve your results, and retain your customers. So, how can businesses keep up? In this episode of Customer Service Academy, we will chat about:
This week we welcome Jesse Hernandez into the studio. Jesse has experience as a leader in the construction space, where he learned to meet people where they are in their journey and inspire teams through intentional communication and listening. - Customer Experience is about consistent quality. - Great leaders are great listeners. - Practicing vulnerability can deepen connections with your team. - Stop solving problems for your team and help them solve problems themselves through critical thinking. Visit https://thetonyjohnson.teachable.com/ to invest in yourself and your team. Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence. Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/@TheTonyJohnson Twitter: https://twitter.com/The_TonyJohnson Instagram: https://www.instagram.com/THE_TONYJOHNSON/ Tik Tok: https://www.tiktok.com/@igniteyourservice Facebook: https://www.facebook.com/tonyjohnsoncx/ Music: http://www.bensound.com
2025 if the year of simplification, and customers want brands who are easy to work with, deliver on commitments, and personalize their experiences. Stop making it so hard for customers to do business with you - in this episode we talk about 7 ways to make things easier for customers. - Empower your employees to solve problems - Deliver seamless omnichannel experiences - Simplify your processes and eliminate silly policies Visit https://thetonyjohnson.teachable.com/ to invest in yourself and your team. Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence. Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/@TheTonyJohnson Twitter: https://twitter.com/The_TonyJohnson Instagram: https://www.instagram.com/THE_TONYJOHNSON/ Tik Tok: https://www.tiktok.com/@igniteyourservice Facebook: https://www.facebook.com/tonyjohnsoncx/ Music: http://www.bensound.com
Brett McKay and Harry Jones delved into The 8-9 Combo Rugby Podcast archives one last time for the summer, to pull together some of the best bits from some of their favourite guests from more than forty weekly guest episodes in 2024. Guest highlights include Matt To'omua, Riaan Louw, Sean Maloney, Tony Johnson, Kevin Foote, Andrew Kellaway, Gareth Whittaker, Brett Cronan, Jamie Wall, James Slipper, and Charlie Morgan. See you soon for Season 2 in 2025! Social media: #89Combo Twitter: https://twitter.com/89combo YouTube: https://www.youtube.com/@8-9Combo BlueSky: https://bsky.app/profile/89combo.bsky.social Find Brett and Harry on both Twitter and on BlueSky: @BMcSport + @HaribaldiJones Music: "Stalling" by Topher Mohr & Alex Elena YouTube Creator Music: https://studio.youtube.com/channel/UCVmjUF49lBFvJruLm0fS2lA/creator_music/track/yDcrlRny5kA Voiceovers by Chookman + Sean Maloney Learn more about your ad choices. Visit podcastchoices.com/adchoices
Imagine receiving a call after decades of uncertainty—46 years after Marine Corps veteran and beloved community member Frank Botts was tragically murdered, his case has finally been solved.In this episode, we dive deep into this remarkable cold case with two incredible guests:
As 2025 approaches, it is a great time to look back on what happened in customer experience and employee experience in 2024 - and discuss what we can learn from it. 2025 will be a year of continuuing evolution and changing marketplaces. Are you ready to take your business to the next level? - This past year the news was dominated by stories about Crowdstrike, Return to Office Mandates, and Artificial Intelligence (AI). - Hyper personalization will continue to drive consumer and customer satisfaction. - Employees are looking for empathetic leadership and opportunities to learn and grow. - We are welcoming a new generation in Generation Beta in 2025. Visit https://thetonyjohnson.teachable.com/ to invest in yourself and your team. Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence. Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/@TheTonyJohnson Twitter: https://twitter.com/The_TonyJohnson Instagram: https://www.instagram.com/THE_TONYJOHNSON/ Tik Tok: https://www.tiktok.com/@igniteyourservice Facebook: https://www.facebook.com/tonyjohnsoncx/ Music: http://www.bensound.com
Imagine receiving a call after decades of uncertainty—46 years after Marine Corps veteran and beloved community member Frank Botts was tragically murdered, his case has finally been solved.In this episode, we dive deep into this remarkable cold case with two incredible guests:
Imagine receiving a call after decades of uncertainty—46 years after Marine Corps veteran and beloved community member Frank Botts was tragically murdered, his case has finally been solved.In this episode, we dive deep into this remarkable cold case with two incredible guests:
In this episode we invite Chase Jordan in the studio to discuss leadership, customer experience, and employee engagement. Chase brings a wealth of knowledge as a CXO and franchise owner that he shared with us during this conversation. - Ease of use is the most important tactical action you can take to improve customer experience. - Internal communication is crucial to keeping everyone on the same page and busting silos. - Sharing and collaboration with the team builds loyalty and advocacy. - Have a plan to help employees when they need assistance with tragedies. Visit https://thetonyjohnson.teachable.com/ to invest in yourself and your team. Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence. Learn More About Chase: https://funnewbook.com/ and https://freenewquiz.com/ Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/@TheTonyJohnson Twitter: https://twitter.com/The_TonyJohnson Instagram: https://www.instagram.com/THE_TONYJOHNSON/ Tik Tok: https://www.tiktok.com/@igniteyourservice Facebook: https://www.facebook.com/tonyjohnsoncx/ Music: http://www.bensound.com
Thanksgiving is the perfect time of year to show gratitude - and when you can personalize by generation, you will find a resonance that drives success from your team and with your customers. In this episode we will talk about how to show gratitude to each generation when they are customers and when they are employees. - Think about how each generation likes to be recognized. - Consider how engaging them in personalized ways can build loyalty. - Drive overall success and loyalty through gratitude and recognition. - Every generation values different things from their leaders and their brands. Visit https://thetonyjohnson.teachable.com/ to invest in yourself and your team. Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence. Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/@TheTonyJohnson Twitter: https://twitter.com/The_TonyJohnson Instagram: https://www.instagram.com/THE_TONYJOHNSON/ Tik Tok: https://www.tiktok.com/@igniteyourservice Facebook: https://www.facebook.com/tonyjohnsoncx/ Music: http://www.bensound.com
The holiday season is here. Is your business ready? In this episode we talk about 10 tips + 1 bonus tip to deliver for your customers this holiday season. From Black Friday through New Year you have an opportunity to remove hassles for your guests and build ongoing loyalty to your brand. - Now is the time to prepare and train your team for the upcoming business increase. - Focus on speed and simplicity to deliver frictionless experiences during this stressful time of year. - Keep personalization in mind to deliver a premium approach to service this holiday season. - Prepare your team to solve problems and anticipate customer needs through training and empowerment. - Keep employee engagement, recognition, and experience in mind all season long to take great care of your team. Visit https://thetonyjohnson.teachable.com/ to invest in yourself and your team. Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence. Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/@TheTonyJohnson Twitter: https://twitter.com/The_TonyJohnson Instagram: https://www.instagram.com/THE_TONYJOHNSON/ Tik Tok: https://www.tiktok.com/@igniteyourservice Facebook: https://www.facebook.com/tonyjohnsoncx/ Music: http://www.bensound.com
No. 4 Miami Hurricanes (-10.5) at Georgia Tech Yellow Jackets, Noon ET, ESPN Miami often starts slow, then flips a switch to dominate. Georgia Tech, coming off a bye, hopes to be the team to finally take down Miami. They bring physicality and home-field advantage, but Miami's offensive firepower is hard to overlook. Pick: Miami -10.5 Florida Gators (+21.5) at No. 5 Texas Longhorns, Noon ET, ABC The Gators surprised against Georgia, even after losing freshman QB DJ Lagway. With Texas on the rise, it's hard to see Florida staying within three scores. Pick: Texas -21.5 Purdue Boilermakers (+38.5) at No. 2 Ohio State Buckeyes, Noon ET, FOX The Spoilermakers get another shot against a top team. They're struggling, but Ohio State hasn't looked like a definitive No. 2. I'll take Purdue to keep it within 35. Pick: Purdue +38.5 No. 3 Georgia Bulldogs (-2.5) at No. 16 Ole Miss Rebels, 3:30 p.m. ET, ABC Georgia still wins big but not as dominantly as in past seasons. Ole Miss could upset, but history favors Georgia in big games. Pick: Georgia -2.5 Michigan Wolverines (+14.5) at No. 8 Indiana Hoosiers, 3:30 p.m. ET, CBS Michigan's defense holds opponents to the mid-20s, but this high-powered Indiana offense will be a challenge. I'll take Michigan to cover the 14.5. Pick: Michigan +14.5 No. 23 Clemson Tigers (-6.5) at Virginia Tech Hokies, 3:30 p.m. ET, ESPN Clemson's bubble burst recently, and with uncertainties about VT's key players, this one depends on health. Pick: Virginia Tech +6.5 No. 20 Colorado Buffaloes (-3.5) at Texas Tech Red Raiders, 4:00 p.m. ET, FOX Texas Tech delivered last week, and I'll stick with them in what promises to be a high-scoring “Fantasy Carnival.” Pick: Texas Tech +3.5 Florida State Seminoles (+26.5) at No. 10 Notre Dame Fighting Irish, 7:30 p.m. ET, NBC No need to overthink this one. Pick: Notre Dame +26.5 No. 11 Alabama Crimson Tide (-2.5) at No. 15 LSU Tigers, 7:30 p.m. ET, ABC As an LSU grad, I've been torn. Jalen Milroe's playmaking favors Alabama, but LSU's night home-field magic pulls me the other way. I'll hedge emotionally. Pick: LSU +2.5 No. 9 BYU Cougars (-4.5) at Utah Utes, 10:15 p.m. ET, ESPN Utah's season hasn't gone well, but this rivalry game in Salt Lake City gives them the edge. Pick: Utah +4.5 DK Saturday Main Slate DFS Picks Record Year to Date: 19 Wins 22 Ties 18 Losses Quarterback Shedeur Sanders, Colorado ($8,900) – Texas Tech's porous pass defense (280+ yards allowed per game) offers a great setup for Sanders, who should easily hit 300 yards and 3 TDs. Stack him with his pass catchers for high upside. Thomas Castellanos, Boston College ($6,600) – With his rushing attempts increasing, Castellanos brings upside. Syracuse's defense struggles, making Castellanos a solid dual-threat pick. Running Back Quintrevion Wisner, Texas ($5,000) – Wisner's workload in Texas's high-scoring offense is undervalued. Florida's banged-up defense should give him opportunities to score. Kanye Udoh, Army ($5,900) – Udoh's performance hinges on QB Daily's status. If Daily sits, Udoh becomes a must-play against North Texas's weak run defense. Wide Receiver LaJohntay Wester, Colorado ($5,200) – Wester is consistently undervalued and has a strong role in Colorado's offense. His red-zone presence makes him a high-floor play. Tony Johnson, Cincinnati ($3,600) – Johnson's recent performances make him a value option against a pass-funnel West Virginia defense, with consistent targets from Sorsby. 4o Learn more about your ad choices. Visit megaphone.fm/adchoices
No. 4 Miami Hurricanes (-10.5) at Georgia Tech Yellow Jackets, Noon ET, ESPN Miami often starts slow, then flips a switch to dominate. Georgia Tech, coming off a bye, hopes to be the team to finally take down Miami. They bring physicality and home-field advantage, but Miami's offensive firepower is hard to overlook. Pick: Miami -10.5 Florida Gators (+21.5) at No. 5 Texas Longhorns, Noon ET, ABC The Gators surprised against Georgia, even after losing freshman QB DJ Lagway. With Texas on the rise, it's hard to see Florida staying within three scores. Pick: Texas -21.5 Purdue Boilermakers (+38.5) at No. 2 Ohio State Buckeyes, Noon ET, FOX The Spoilermakers get another shot against a top team. They're struggling, but Ohio State hasn't looked like a definitive No. 2. I'll take Purdue to keep it within 35. Pick: Purdue +38.5 No. 3 Georgia Bulldogs (-2.5) at No. 16 Ole Miss Rebels, 3:30 p.m. ET, ABC Georgia still wins big but not as dominantly as in past seasons. Ole Miss could upset, but history favors Georgia in big games. Pick: Georgia -2.5 Michigan Wolverines (+14.5) at No. 8 Indiana Hoosiers, 3:30 p.m. ET, CBS Michigan's defense holds opponents to the mid-20s, but this high-powered Indiana offense will be a challenge. I'll take Michigan to cover the 14.5. Pick: Michigan +14.5 No. 23 Clemson Tigers (-6.5) at Virginia Tech Hokies, 3:30 p.m. ET, ESPN Clemson's bubble burst recently, and with uncertainties about VT's key players, this one depends on health. Pick: Virginia Tech +6.5 No. 20 Colorado Buffaloes (-3.5) at Texas Tech Red Raiders, 4:00 p.m. ET, FOX Texas Tech delivered last week, and I'll stick with them in what promises to be a high-scoring “Fantasy Carnival.” Pick: Texas Tech +3.5 Florida State Seminoles (+26.5) at No. 10 Notre Dame Fighting Irish, 7:30 p.m. ET, NBC No need to overthink this one. Pick: Notre Dame +26.5 No. 11 Alabama Crimson Tide (-2.5) at No. 15 LSU Tigers, 7:30 p.m. ET, ABC As an LSU grad, I've been torn. Jalen Milroe's playmaking favors Alabama, but LSU's night home-field magic pulls me the other way. I'll hedge emotionally. Pick: LSU +2.5 No. 9 BYU Cougars (-4.5) at Utah Utes, 10:15 p.m. ET, ESPN Utah's season hasn't gone well, but this rivalry game in Salt Lake City gives them the edge. Pick: Utah +4.5 DK Saturday Main Slate DFS Picks Record Year to Date: 19 Wins 22 Ties 18 Losses Quarterback Shedeur Sanders, Colorado ($8,900) – Texas Tech's porous pass defense (280+ yards allowed per game) offers a great setup for Sanders, who should easily hit 300 yards and 3 TDs. Stack him with his pass catchers for high upside. Thomas Castellanos, Boston College ($6,600) – With his rushing attempts increasing, Castellanos brings upside. Syracuse's defense struggles, making Castellanos a solid dual-threat pick. Running Back Quintrevion Wisner, Texas ($5,000) – Wisner's workload in Texas's high-scoring offense is undervalued. Florida's banged-up defense should give him opportunities to score. Kanye Udoh, Army ($5,900) – Udoh's performance hinges on QB Daily's status. If Daily sits, Udoh becomes a must-play against North Texas's weak run defense. Wide Receiver LaJohntay Wester, Colorado ($5,200) – Wester is consistently undervalued and has a strong role in Colorado's offense. His red-zone presence makes him a high-floor play. Tony Johnson, Cincinnati ($3,600) – Johnson's recent performances make him a value option against a pass-funnel West Virginia defense, with consistent targets from Sorsby. 4o Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode we are proud to welcome Chase Oliver into the studio. Mr. Oliver is the Libertarian candidate for president and on the ballot in 47 states. This interview is shared unedited and in its entirety. We did extend invitations to all major party presidential candidates and all candidates on the ballot in Polk County, Florida. As of the time of this interview recording, only Mr. Oliver agreed to an interview. Note: Any candidate who would like to come on our show and discuss improving customer service in government is welcome. - Improving government customer service begins with transparency and streamlining processes. - Streamlining and improving processes for Veterans Affairs (VA) is a great example of how a government program could be improved. - Removing antiquated processes and updating technology is a key way to improve service to customers accessing government services. - Creating better training systems will impove service and ensure the best employees are retained and challenged to do better each day. Learn More About Chase Oliver: https://votechaseoliver.com/ or info@votechaseoliver.com Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team. Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence. Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/@TheTonyJohnson Twitter: https://twitter.com/The_TonyJohnson Instagram: https://www.instagram.com/THE_TONYJOHNSON/ Tik Tok: https://www.tiktok.com/@igniteyourservice Facebook: https://www.facebook.com/tonyjohnsoncx/
Brett McKay and Harry Jones are joined on The 8-9 Combo by legendary New Zealand Sky Sport broadcaster and author Tony Johnson to wrap up a thoroughly enjoyable season of NZ's National Provincial Championship, including the Final decided in OT on Saturday in Wellington, while also looking back and forward at the start of the All Blacks northern tour in Japan and with four Tests to follow in Europe. Despite missing the chance to call the annual NPC Mascot Race, TJ was on hand to call NZ's 64-19 win over Japan in Yokohama, preceeding matches against England, Ireland, France, and Italy to come over the month of November. Social media: #89Combo Twitter: https://twitter.com/89combo YouTube: https://www.youtube.com/@8-9Combo Brett: https://twitter.com/BMcSport Harry: https://twitter.com/HaribaldiJones Make sure you FOLLOW US on Spotify! https://open.spotify.com/show/1BcKhb24YOtwQhKc0S3sDm Find Brett and Harry's written work on RugbyPass and The Roar: Brett: https://www.rugbypass.com/plus/contributor/brett-mckay/ Harry: https://www.theroar.com.au/author/haribaldi/ Music from Uppbeat: https://uppbeat.io/track/oakvale-of-albion/extreme Voiceovers by Chookman + Sean Maloney + Amelia Learn more about your ad choices. Visit podcastchoices.com/adchoices
In this episode we welcome Russ Hawkins into the studio to talk about digital customer experienes, loss prevention, and using modern data analytics to drive revenue. Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team. - Great customer experiences inspires loyalty, advocacy, and referrals for new customers - Demoncratizing access to data and analytics within organizations can lead to decision making with a customer focus - Loyalty programs can lead to improved customer service and decreased theft in your business as you cultivate relationships - Create a culture where stealing is looked down upon and you are selecting people with integrity to joine your team (and be sure you are paying a competitive wage) Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence. Reach out to Russ: rhawkins@agilenceinc.com and https://www.agilenceinc.com/ Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/@TheTonyJohnson Twitter: https://twitter.com/The_TonyJohnson Instagram: https://www.instagram.com/THE_TONYJOHNSON/ Tik Tok: https://www.tiktok.com/@igniteyourservice Facebook: https://www.facebook.com/tonyjohnsoncx/ Music: http://www.bensound.com
It wasn't always but pretty, but Cincinnati never trailed on the road in a 19-13 win over UCF. Brendan Sorsby, Tony Johnson, and Joe Royer paced the offense, while Jake Golday had a huge game defensively. The fellas go live on YouTube as the horn sounds for every football and basketball game, then follow with the most entertaining and unfiltered Bearcats show on the planet. Be sure to subscribe to Chatterbox Sports and turn on notifications so you don't miss the LIVE show. Lastly, subscribe to @ChatterboxBearcats on YouTube and Instagram for midweek shows, player interviews, and recruiting updates. PODCAST LINKS: Apple: https://podcasts.apple.com/us/podcast... Spotify: https://open.spotify.com/show/35kYzDL... Google: https://podcasts.google.com/search/no... Amazon: https://music.amazon.com/podcasts/189... iHeart Radio: https://iheart.com/podcast/102117347 TuneIn: http://tun.in/plXuP PlayerFM: https://player.fm/series/3395548 SOCIAL MEDIA: Chuck's Twitter: @charliewaltertv Houdini's Twitter: @ barrykeyne Eric's Twitter: @BearcatBunch Nick's Twitter: @NickNiehaus_ Chase's Twitter: @YountsChase32 Boots On The Ground, Alex Frank's Twitter: @frankie_nnati CHATTERBOX LINKS: Chatterbox Reds: https://linktr.ee/chatterboxreds Chatterbox Bearcats: https://chatterboxbearcats.podbean.com/ Chatterbox Bengals: https://www.youtube.com/playlist?list=PLjPJjEFaBD7WtWXJbcB_g2xYu7ST276R7 The Chatter Podcast: https://queencitychatter.podbean.com/
CX Day is coming up on October 1st and Customer Service Week is October 7th - 11th. These days are so important to ensuring that you can improve your service and grow your sales. - CX Day is all about the strategy and the ROI on your customer experience investments and programs. - Customer Service Week is more tactical and empahsizes those on the front line who are the face of the oganization. - Creating a CX strategy and customer service program that creates easy experiences for customers and eliminates hassles - Using these events as a springboard into the future to prioritize customer experience as a growth engine for the whole year. Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team. Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence. Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/@TheTonyJohnson Twitter: https://twitter.com/The_TonyJohnson Instagram: https://www.instagram.com/THE_TONYJOHNSON/ Tik Tok: https://www.tiktok.com/@igniteyourservice Facebook: https://www.facebook.com/tonyjohnsoncx/ Music: http://www.bensound.com
In this episode we welcome Michael Hinshaw into the studio to talk about customer centricity and Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team. - You must be able to communicate what customer centricity means to your team so everyone is on the same page - Moving to a customer centric culture requires customer understanding and acting on what you hear from customers - Virtual learning is not enough on its own - it takes a combination of in person and virtual learning to drive success. It must also be applicable to their job and the information they need to be successful. Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence. Reach out to Michael: https://www.mcorpcx.com/ and https://www.linkedin.com/in/mhinshaw/ Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/@TheTonyJohnson Twitter: https://twitter.com/The_TonyJohnson Instagram: https://www.instagram.com/THE_TONYJOHNSON/ Tik Tok: https://www.tiktok.com/@igniteyourservice Facebook: https://www.facebook.com/tonyjohnsoncx/ Music: http://www.bensound.com
The All Blacks were dealt another crushing blow over the weekend, losing 18-12 to South Africa. Sky rugby commentator Tony Johnson spoke to Corin Dann.
What a name for a band...right? Tony Johnson sits down with the guys to talk his life as a coach and share some of the amazing stories that he's created across his life. Enjoy! Lens Plus: https://podcasts.apple.com/us/channel... Subscribe on Spotify: https://anchor.fm/lensmedia/subscribe Instagram: https://www.instagram.com/talkorgohom... Tik Tok: https://www.tiktok.com/@talkorgohome Facebook: https://www.facebook.com/ToGHPodcast X: https://x.com/TalkorGo YouTube: https://www.youtube.com/channel/UCEEn... Created by Nick Wilson and Brandon Farmer Produced by Nick Wilson Hosted by Nick Wilson, Clint Thompson, David Murphree, & Mark Sanders
In this episode we share 10 tips to engage and retain your team. This Labor Day is a great opportunity to put employees at the center of yoru thinking to drive customer experience and business results. Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team. - How you treat your team is how they will treat customers - The history of Labor Day has been all about appreciating and celebrating the contributions of the workforce. - There are opportunities everyday to connect with your team and make them feel welcomed and included. - Lean into communication, professional development, and recognition to drive employee engagement and retention Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence. Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/@TheTonyJohnson Twitter: https://twitter.com/The_TonyJohnson Instagram: https://www.instagram.com/THE_TONYJOHNSON/ Tik Tok: https://www.tiktok.com/@igniteyourservice Facebook: https://www.facebook.com/tonyjohnsoncx/ Music: http://www.bensound.com
Tune in to hear Tony Johnson's redemption story and complete change of thinking. Growing up, he always thought as a man, he could not show any emotion. After starting AA/NA programming in prison, he realized that recovery means becoming vulnerable and owning up to our past. Tony is now the director of admissions at Apex Recovery Center and according to him, in a “unique position to get people into a safe place.”
Broadcasting LIVE from Reliance One, Inc., CT & Phil had 2 very Special Guests on the show, Tony Johnson and John Strong. And a surprise call from HOF Goodrich Boys Varsity Basketball Coach & Goodrich Legend, Gary Barns! The show focuses on the legacy of David Barns who sadly passed away at the age of 30. He spent his life dedicated to the kids that were following in his footsteps at all levels of basketball. David's legacy that lives on based on the efforts of so many people in the community. Former AGSP Special Guest, Ryan Slocum with an amazing tribute of David: https://youtu.be/5eUvPVyzIZ0?si=L6L7sJ_XukbTgRa4 David's Story (faithhopelife.com) The David Barns Scholarship - (faithhopelife.com) Two of this Ambassadors are Tony Johnson and John Strong. John has the David Barns Showcase coming up on 8/17. This is a national showcase tournament and an opportunity foir high schoolers to speak directly from local coaches and showcase their basketball talent! . Tony played for Coach Barns and also with David. His life has been impacted by them both and he now gives back with his hard with with the David Barns Classic. Tony manages the 5 player tournament with the championship game being played at Little Ceasar's Arena in Detroit. Tune in to this amazing episode, it's one of our best! We were so very honored to help share the legacy of David Barns. ASGP is POWERed by MediaSkapes! Please like and subscribe to our show on your podcast app of choice. Tell a friend! If you'd like to become a sponsor or if you have A Great Story, please send us a message at agr8storypodcast@gmail.com! And, please share feedback be on our show, we'd love to hear from you. Follow our AGSP socials: Instagram: @AGreatStoryPodcast / https://twitter.com/AGreatStoryPod X: @AGreatStoryPod, https://www.instagram.com/AGreatStoryPodcast FB: A Great Story Podcast - A Great Story Podcast | Facebook Love, CT, Rich … and Phil!!! (me) (Rich) (Phil)
The College Football Experience (@TCEonSGPN) on the Sports Gambling Podcast Network continues its 134 team college football preview series with the Cincinnati Bearcats 2024 Season Preview. Pick Dundee aka (@TheColbyD) & Patty C (@PattyC831) break down the offense, defense and special teams heading into year two in the Big 12. The guys go game by game on the 2024 Cincinnati Bearcats schedule projecting the wins and losses and just how this season will shake out for the Bearcats. Will Scott Satterfield have a huge second year in Cincinnati? Is Nippert Stadium one of the classic college football venues and should that be protected at all cost?Did the Cincinnati Bearcats win the transfer portal when they landed Brenden Sorsby at the QB spot coming over from Indiana? Will the run game be great this year with the likes of Corey Kiner, Evan Pryor and Chance Williams? Will the Cincinnati Bearcats wideout room be improved with the likes of Xzavier Henderson, Tony Johnson and Tyrin Smith? What should we expect from the Cincinnati Bearcats offensive line in 2024?Will Cincinnati be able to win some of the close games they lost a season ago? How will the injury situation with Dontay Corleone be and should we expect him to play this fall? Will the linebacking core be the anchor of the defense with Jack Dingle, Mekhi Miller and Jared Bartlett? Is the Cincinnati Bearcats secondary perhaps the biggest question on the defensive side of the ball with only returning CB Jordan Young? What would be a good season for Scott Satterfield in year two in Cincinnati? We talk it all and more on this Cincinnati Bearcats edition of The College Football Experience.JOIN the SGPN community #DegensOnlyExclusive Merch, Contests and Bonus Episodes ONLY on Patreon - https://sg.pn/patreonDiscuss with fellow degens on Discord - https://sg.pn/discordDownload The Free SGPN App - https://sgpn.appCheck out the Sports Gambling Podcast on YouTube - https://sg.pn/YouTubeCheck out our website - http://sportsgamblingpodcast.comSUPPORT us by supporting our partnersCirca Sports - 16 MILLION in guaranteed prizes w/ Circa Survivor & Circa Millions - https://www.circasports.com/circa-sports-millionFootball Contest Proxy - Use promo code SGP to save $50 at - https://www.footballcontestproxy.com/Rithmm - Player Props and Picks - Free 7 day trial! http://sportsgamblingpodcast.com/rithmmUnderdog Fantasy code SGPN - Up to $250 in BONUS CASH - https://play.underdogfantasy.com/p-sgpnGametime code SGPN - Download the Gametime app, create an account, and use code SGPN for $20 off your first purchase - https://gametime.co/ADVERTISE with SGPNInterested in advertising? 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All Blacks assistant coach Leon MacDonald quit on Thursday after a falling out over tactics with head coach Scott Robertson. Rugby commentator and writer Tony Johnson spoke to Ingrid Hipkiss.
In this episode we welcome Shanif Dhanani to discuss enabling contact centers and the power of generative AI to improve the customer experience. Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team. - The best customer experiences are easy and reliable. - Hire people for your customer success roles and contact centers who have a high degree of empathy - AI will continue to improve the chatbot experience and is a key way to use this tool in a real world way - Generative AI will help your customers solve their own problems more quickly Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence. To Contact Shanif: Shanif@locusive.com or at https://www.locusive.com/ Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/@TheTonyJohnson Twitter: https://twitter.com/The_TonyJohnson Instagram: https://www.instagram.com/THE_TONYJOHNSON/ Tik Tok: https://www.tiktok.com/@igniteyourservice Facebook: https://www.facebook.com/tonyjohnsoncx/ Music: http://www.bensound.com
Hello World.....We finally got the world legend back into the Basement studio to do another show...were talking about : TONY JOHNSON.This is the sixth edition of his own show (T.J. After Dark)On this show Tony has picked out song he wanted to play and replay just to make sure people could hear these songs if you didn't hear then the first time.Songs from: Donnie Iris / Russ Ballard / Fabulous T Birds / 707 and Twisted Sister ....and a few more added as well. Intro: Saints and Sinners-Whitesnake1. Peace In Mississippi-Jimi Hendrix 2. The Last Time-The Rolling Stones3. I'm So Hot For You-Twisted Sister 4. Taken Me Down-The J.Geils Band5. I Could Be Good For You-7076. Soul Survivor-Asia7. All The Way-Kiss8. Ride Into The Sun-Def Leppard9. Shimmy On The Footlights-Mountain10. Well Alright-Buddy Holly11. Run Away-Slade12. Look At That, Look At That-The Fabulous T. Birds13. Making Memories-Rush14. I'm An Adult Now-The Pursuit Of Happiness15. Don't Break My Heart Again-Whitesnake 16. Voices-Russ Ballard17. Leave It-Yes18. Do You Compute-Donnie Iris19. Flight Of The Rat-Deep Purple20. Easy Living-Fastway
In this episode I share 5 strategies to create a culture of employee engagement and retention. When you create a greate environment for your team, it makes them want to stay longer and give more discretionary effort. And you will grow your sales. Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team. - Employee engagement is more than just job satisfaction - Build a culture of continuous feedback and improvement - Stay competitive with compensation and pay - Create flexible work environments Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence. Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/@TheTonyJohnson Twitter: https://twitter.com/The_TonyJohnson Instagram: https://www.instagram.com/THE_TONYJOHNSON/ Tik Tok: https://www.tiktok.com/@igniteyourservice Facebook: https://www.facebook.com/tonyjohnsoncx/ Music: http://www.bensound.com
Tonny Johnson Jr a pro heavyweight MMA fighter discusses his wins over Derrick Lewis, Volkov and Sylvia along with his fight with Cormier. Does he support Trump? Episode recorded 8/2/2024.
The College Football Experience (@TCEonSGPN) on the Sports Gambling Podcast Network continues its 134 team college football preview series with the Cincinnati Bearcats 2024 Season Preview. Pick Dundee aka (@TheColbyD) & Patty C (@PattyC831) break down the offense, defense and special teams heading into year two in the Big 12. The guys go game by game on the 2024 Cincinnati Bearcats schedule projecting the wins and losses and just how this season will shake out for the Bearcats. Will Scott Satterfield have a huge second year in Cincinnati? Is Nippert Stadium one of the classic college football venues and should that be protected at all cost?Did the Cincinnati Bearcats win the transfer portal when they landed Brenden Sorsby at the QB spot coming over from Indiana? Will the run game be great this year with the likes of Corey Kiner, Evan Pryor and Chance Williams? Will the Cincinnati Bearcats wideout room be improved with the likes of Xzavier Henderson, Tony Johnson and Tyrin Smith? What should we expect from the Cincinnati Bearcats offensive line in 2024?Will Cincinnati be able to win some of the close games they lost a season ago? How will the injury situation with Dontay Corleone be and should we expect him to play this fall? Will the linebacking core be the anchor of the defense with Jack Dingle, Mekhi Miller and Jared Bartlett? Is the Cincinnati Bearcats secondary perhaps the biggest question on the defensive side of the ball with only returning CB Jordan Young? What would be a good season for Scott Satterfield in year two in Cincinnati? We talk it all and more on this Cincinnati Bearcats edition of The College Football Experience. JOIN the SGPN community #DegensOnlyExclusive Merch, Contests and Bonus Episodes ONLY on Patreon - https://sg.pn/patreonDiscuss with fellow degens on Discord - https://sg.pn/discordDownload The Free SGPN App - https://sgpn.appCheck out the Sports Gambling Podcast on YouTube - https://sg.pn/YouTubeCheck out our website - http://sportsgamblingpodcast.comSUPPORT us by supporting our partnersCirca Sports - 16 MILLION in guaranteed prizes w/ Circa Survivor & Circa Millions - https://www.circasports.com/circa-sports-millionFootball Contest Proxy - Use promo code SGP to save $50 at - https://www.footballcontestproxy.com/Rithmm - Player Props and Picks - Free 7 day trial! http://sportsgamblingpodcast.com/rithmmUnderdog Fantasy code SGPN - Up to $250 in BONUS CASH - https://play.underdogfantasy.com/p-sgpnGametime code SGPN - Download the Gametime app, create an account, and use code SGPN for $20 off your first purchase - https://gametime.co/ADVERTISE with SGPNInterested in advertising? Contact sales@sgpn.io Follow The College Experience & SGPN On Social MediaTwitter - https://twitter.com/TCEonSGPNInstagram - http://www.instagram.com/TCEonSGPNTikTok - https://www.tiktok.com/@TCEonSGPNYoutube - https://www.youtube.com/@TheCollegeExperienceFollow The Hosts On Social MediaColby Dant - http://www.twitter.com/thecolbydPatty C - https://twitter.com/PattyC831NC Nick - https://twitter.com/NC__NicK
In this episode we welcome Aaron Tighe into the studio to talk about customer experience and building a best-in-world experience Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team. - Great customer experience is about connection. - Empathetic and active listening will help you uncover unmet customer needs. - Learn more about your customers by asking the right questions at the right time. Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence. Aaron's Links: https://www.b2bsalesplaybook.com/ https://www.linkedin.com/in/aaron-tighe-7042635/ Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/@TheTonyJohnson Twitter: https://twitter.com/The_TonyJohnson Instagram: https://www.instagram.com/THE_TONYJOHNSON/ Tik Tok: https://www.tiktok.com/@igniteyourservice Facebook: https://www.facebook.com/tonyjohnsoncx/ Music: http://www.bensound.com
In this episode we talk about crafting premium customer experiences within this volotile and competive marketplace. This will create a loyal customer base to grow your sales. Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team. - Let's talk about the current state of customer experience - What are the current struggles in delivering loyalty-driving customer experiences (CX) - What is a premium customer experience? - How can you craft a premium customer experience for your business? Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence. Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/@TheTonyJohnson Twitter: https://twitter.com/The_TonyJohnson Instagram: https://www.instagram.com/THE_TONYJOHNSON/ Tik Tok: https://www.tiktok.com/@igniteyourservice Facebook: https://www.facebook.com/tonyjohnsoncx/ Music: http://www.bensound.com