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Hosted by Tony Johnson
Hosted by Tony Johnson
Hosted by Tony Johnson
Hosted by Tony Johnson
42 episodes with Tony Johnson
26 episodes with Tony Johnson
185 episodes with Tony Johnson
9 episodes with Tony Johnson
4 episodes with Tony Johnson
Artificial Intelligence is changing everything about customer service and leadership, but only if we use it wisely. In this episode, I sit down with Kevin Dean, Founder and CEO of ManoByte, who's been leading AI-driven business transformation since 2007. Kevin and I dig into what it really means to combine AI and humanity to create better experiences, not just faster ones. We explore how organizations can audit their data, prepare their people, and adapt their leadership playbooks to keep up with the accelerating rate of change. You'll walk away with practical ideas to strengthen your data foundation, keep humans in the loop, and lead your team through the AI revolution with confidence. Key Takeaways: Great customer experiences balance needs, wants, and emotions. AI can't replace empathy. Good data is the foundation of any AI solution. Start by auditing what you have and where the gaps are. Always keep humans in the loop. AI should enable connection, not eliminate it. The real opportunity is using AI to solve problems faster, scale knowledge, and free up teams for deeper service. Leaders must reskill, adapt, and rewrite the playbook for a new era of service and speed. The pace of change isn't slowing down and those who adjust quickly will thrive. If you want to understand how to balance human empathy with AI efficiency and set your business up for consistent, scalable service, this episode will give you the playbook.
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Become a supporter of this podcast: https://www.spreaker.com/podcast/the-buckeye-scoop-podcast--4429642/support.
Become a supporter of this podcast: https://www.spreaker.com/podcast/the-buckeye-scoop-podcast--4429642/support.
The All Blacks' Grand Slam tour continues this weekend. They're up against Scotland at Murrayfield after a solid victory over Ireland in the first leg. Scotland will be looking to claim the victory for the first time against the All Blacks, particularly since they're marking the 100 years at the stadium. Rugby Commentator Tony Johnson told Ryan Bridge that while there is a lot of excitement, it has been tempered with the exclusion of a few really good players from the Scottish team. He says that while the team is still likely to be a threat, they probably won't be as big of one due to those defections. LISTEN ABOVE See omnystudio.com/listener for privacy information.
Become a supporter of this podcast: https://www.spreaker.com/podcast/the-buckeye-scoop-podcast--4429642/support.
Become a supporter of this podcast: https://www.spreaker.com/podcast/the-buckeye-scoop-podcast--4429642/support.
Become a supporter of this podcast: https://www.spreaker.com/podcast/the-buckeye-scoop-podcast--4429642/support.
Today on the show Research Ryan Lotto Haircut Horrors Calling the ambulance for someone Phoenix Crossland Mulls Minder Quick Fire With creech Tony Johnson Tool Tickets Eye Injuries
Hello Pal's in the dark...It's been a long time since we featured a Tony Johnson show (T.J. After Dark)...We just have to get him back in the basement, when he's done traveling around the world of rock.Well We have a Halloween show that we will replay here, tiz the season to be scared. So here we go once again with the Halloween show in the (T.J. After Dark) series.Intro: Saints & Sinner-Whitesnake1. Welcome To My Nightmare-Alice Cooper2. Vincent Price-Deep Purple3. Scared-Dangerous Toys4. Vengeance-Molly Hatchet5. Wicked Rock N Roll-Paradox6. Legend Of Wooley Swamp-Charlie Daniels Band7. Swamp Witch-Jim Stafford8. Swamp Thing-Alex Harvey Band9. Horror Teria-Twisted Sister10. Stone Henge/Disturbing The Priest-Black Sabbath11. Career Of Evil-Blue Oyster Cult12. Evil Walks-AC/DC13. You Could Be A Witch-The Lollypop Shoppe14. Never Ending Power-Regime15. Claim To Fame-Nazareth 16. Creatures Of The Night-KISS17. Touch Of Evil-Judas Priest 18. Witch Hunt-Rush19. Shame On The Night-Dio20. Trick Or Treat-Fastway21. George Of The Jungle-Scott Shaw as Led Zeppelin22. Diary Of A Madman-Ozzy Osbourne 23. The Chosen One-Ground Control24In The Evening-Led Zeppelin
Some hospitality experiences are so bad, they could star in their own horror movie. In this Halloween special, we pull back the cobwebs on the five scariest mistakes that haunt businesses everywhere - from ghosted guests and zombie employees to haunted processes and cursed consistency. Discover how to bring your hospitality back from the dead by re-engaging your team, simplifying your service, and designing customer journeys that delight instead of frighten. Whether you lead a restaurant, event venue, university department, call center, small business, or front-line service team, these lessons will help you keep your experiences alive - and your guests coming back for more. Key Takeaways: How to spot (and fix) “ghosted guest” moments in your business The real cost of zombie-level employee engagement Why friction is the true monster haunting your processes How to create consistency that builds trust Ways to redesign the customer journey from hell into something better Don't let your service become a horror story - tune in and learn how to keep your hospitality far from haunted. Subscribe, drop 5 stars, and share this episode to help more leaders bring passion and purpose to their organizations. Links & Resources:
Sky Sport Broadcaster and today's co-host Tony Johnson together with Smithy do a deep dive into the All Blacks squad selections for the Northern Tour, points of contention, omissions, Abs XV & more Learn more about your ad choices. Visit megaphone.fm/adchoices
Missed the show this morning? No worries, catch all the action right here from Sport Nation Mornings with Ian Smith featuring, Smithy's Sermon, Tony Johnson, Talkback Time, Emily Drumm, News Clippings with Masport, Zion Dayal, Sam Brief, Pip Morris. Learn more about your ad choices. Visit megaphone.fm/adchoices
Time for our next instalment of A-Z of Aotearoa, we've covered Inventions, Fish & Chips, Charles Upham, Dairies, the Great Walks, Billy T James and today we're looking at the career of the first true global superstar of rugby Jonah Lomu. It will be ten years next month since he died, and while he needs no introduction, it's good to reflect. At just 20 years old Jonah exploded onto the world stage at the 1995 World Cup in South Africa running over Mike Catt for that famous try and any other defender that stood in his way. He became a global phenomenon almost overnight going on to play 63 matches for the All Blacks and scoring 37 tries Sky Sport rugby commentator Tony Johnson joins Jesse in the Auckland studio to remember Jonah
Smithy opens the show with All Blacks Commentator Tony Johnson to review the All Blacks performance in Bledisloe One at Eden Park, how the team played and what improvements need to be made ahead of the second test in Perth. Learn more about your ad choices. Visit megaphone.fm/adchoices
Missed the show this morning? No worries, catch all the action right here from Sport Nation Mornings with Ian Smith featuring, Tony Johnson, Talkback Time, Callum Hill, News Clippings with Masport, Zion Dayal, Willie Poching, & Mick Guerin. Learn more about your ad choices. Visit megaphone.fm/adchoices
Great customer service should be helpful, proactive, and built to solve problems, not create new ones. In this episode, I sit down with John Kim, Co-Founder and CEO of Sendbird, the customer communications platform powering more than 4,000 of the world's most popular digital applications and connecting over 320 million people every month. John shares his perspective as both a successful entrepreneur and Korea's former number one pro gamer to unpack how AI, testing, and consistency are changing the techn-enabled service game. We dive into: Why great customer service is proactive, problem-solving, and built around the customer's needs How omnichannel experiences create consistency across platforms with seamless handoffs Why customers now default to AI, expecting instant responses, quick solutions, and personalized follow-ups The mindset shift businesses need to overcome fear of AI and start small with simple solutions like FAQs and password resets The critical role of testing technology, pushing systems until they break before launch to ensure smooth, reliable customer experiences How the future of AI agents will feel as personal as your local business, remembering preferences and following up on purchases If you want to understand how to balance human empathy with AI efficiency and set your business up for consistent, scalable service, this episode will give you the playbook.
In Leaders Getting Coffee episode 49, our guest is Sky Television’s sports commentator Tony Johnson. As you might imagine, we’re talking sport, but we’re also chatting about the country’s highways, the Sounds murders and Prostate Cancer. Like many young sports mad kids of his time, Tony Johnson lay awake in the wee small hours, listening under the bed covers to radio commentaries of the All Blacks playing on the other side of the world. There, to the tones of commentator Bob Irvine, a love of radio was born. He grew up in the idyllic surroundings of the Marlborough Sounds, and as his father drove his delivery vessel around the famous waterways, those peninsulas and islands became his playground. A Radio New Zealand cadet programme launched the young Johnson in an industry that would see him become a household name. He talks of lucky breaks leading to opportunities, but one gets the impression that his modesty is underplaying the impact he was making, even at a young age. After four years overseas working as a news and sports journalist for Radio New Zealand, he returned home to stints as a sports presenter with the Paul Holmes breakfast on Newstalk ZB, and as TV3’s sports anchor, before his dream job came along. And so, twenty five years ago he joined Sky TV’s commentary team. As you might expect, this is a high energy and fun discussion about sport. Of course there are the All Blacks, who Johnson has toured with 25 times, but we also share a bird’s eye view of the America’s Cup, Wimbledon and his numerous appearances at the Olympic Games. Like all good media people, Tony Johnson is a storyteller. He talks fondly of memories of his late father and the special affection he has for the rebuilt Kaikoura highway on State Highway 1. There’s even a unique interchange with America’s Cup legend Dennis Conner that most of us won’t have known about. And then there was the afternoon out boating in the Marlborough Sounds with friends on New Years Eve in 1997, a day which culminated in a few hours at the famed Furneaux Lodge, on the same evening that Ben Smart and Olivia Hope disappeared, in what has become one of the country’s most intriguing murder cases. On the Leaders Getting Coffee podcast Tony Johnson shares with Bruce Cotterill that his career hasn’t all been plain sailing and he is refreshingly open about his health challenges, He’s had mobility issues since his late twenties, the result of a neurological condition. And a prostate cancer diagnosis seven years ago has led to him using his profile as an ambassador of Blue September. And the message could not be made more clear. Fellas, get a regular check up.See omnystudio.com/listener for privacy information.
This leadership wake up call will help you create your workplace of the future - where people want to be, not where they have to be. Labor Day isn't just a long weekend. It's an annual celebration of American workers. In this episode of the Customer Service Academy, I take a closer look at the history of Labor Day and the lessons it still holds for leaders today. From the 10,000 workers who marched in the very first Labor Day parade in 1882 to the diverse workforce powering today's experience economy, this holiday reminds us to honor the people behind the progress. I'll unpack five leadership lessons that resonate across generations: Why respect must always be the foundation. How recognition fuels engagement and retention. The importance of investing in growth, development, and safety. "Why" communication - and sharing the “why” behind the work to build trust. Backed by fresh stats and practical examples, this episode challenges leaders to go beyond a single holiday and live the principles of Labor Day every day. If you want to lead with purpose, elevate your team, and deliver better experiences for customers, this episode is your blueprint. Subscribe, drop 5 stars, and share this episode to help more leaders bring passion and purpose to their organizations. Links & Resources:
The All Blacks appear to have been suffering from a bit of a discipline crisis, having conceded 5 yellow cards through the first two rounds of the Rugby Championship. Since the beginning of 2024, they have conceded 17 yellow cards - and with the monster clash against the Springboks just over a week away the All Blacks will need to figure out a way forward. D'Arcy caught up with Sky Sport commentator Tony Johnson to talk about the issue and ways the All Blacks could look to rectify it heading into the biggest game of the year. LISTEN ABOVESee omnystudio.com/listener for privacy information.
Wisconsin is the world's leading producer of American ginseng, prized for its medicinal properties and cultural significance. But beyond its value in herbal medicine, wild ginseng also presents a unique opportunity for landowners. Today, Tony Johnson joins us. He’s a UW Extension Forestry Outreach Specialist. He tells us how landowners can benefit from protecting and cultivating wild ginseng on their property. First, Tony tells us what his role is as an Extension resource.See omnystudio.com/listener for privacy information.
Missed the show this morning? No worries, catch all the action right here from Sport Nation Mornings with Ian Smith featuring, Smithy's Sermon, Tony Johnson, Talkback Time, Shane Jurgensen, Sports Desk, Luke Robinson, Andrew Voss, Michael Guerin. Learn more about your ad choices. Visit megaphone.fm/adchoices
Technology enabled, people-focused Customer Service With Matt Whitmer. In today's episode, we're thrilled to welcome Matt Whitmer into the studio. Matt is the Chief Revenue Officer and SVP of Marketing at Mosaicx, a conversational AI provider. He has over 15 years of experience in senior leadership focused on CX and enterprise client relationships. What we cover in this episode: It's all about meeting customers where they are in their journey. Customers want to trust the brands they work with. Customers want to feel like they are being helped, not "sold." Build conduits within your organization to ensure open communication and to bust silos. The best customer experience is enabled by tehcnology and AI but diven by people. Subscribe, review, and share this episode to help more leaders bring passion and purpose to their organizations. Links & Resources:
Sky Sports Rugby Commentator Tony Johnson catches up with Smithy to review round 2 of the NPC including, Steamers roll through Counties, Magpies swoop on Otago's mistakes, Lions maul the Mooloo's & more Learn more about your ad choices. Visit megaphone.fm/adchoices
In this episode, we will discuss the power of your customer experience blueprint as well as the best techniques and tactics to craft a culture of hospitality. Customer Experience (CX) has the power to create a true competitive advtantage as well as generate revenue from customer loyalty and word of mouth marketing. We'll explore: The power of a strong Customer Experience Framework Getting your organization on the same page to avoid siloes and duplication Creating a space where employees can do their best work and drive repeatable, engaging customer service Developing a team with a heart for hospitality Deploying your customer experience and hospitality strategy Reinforcing, measuring, and coaching your hospitality and CX strategy for success now and into the future Whether you're a business owner, CX leader, C-Suite Executive, or growth-focused professional, this episode will challenge your thinking and offer practical strategies you can implement today.
The All Blacks fought to a 29-19 victory against a much-improved French team at Hamilton's FMG Stadium on the weekend. Sky Commentator and rugby writer Tony Johnson spoke to Corin Dann.
The All Blacks put in a much-improved performance to wrest the Dave Gallaher Trophy from the touring French in Wellington in the weekend. Former All Black halfback Ant Strachan and Sky Rugby Commentator and writer Tony Johnson spoke to Corin Dann.
The All Blacks became the first team to notch up 500 test-match wins when they scraped to a 31-27 win against France at Dunedin's Forsyth Barr Stadium at the weekend. Sky commentator Tony Johnson and former All Black captain Taine Randell spoke to Melissa Chan-Green.
Today, the boys caught up with Tony Johnson to chat all things rugby, ahead of the All Blacks game against France this coming weekend. Tony is a New Zealand rugby commentator and presenter for SKY Television and an all-around GC.
Today on the radio show. 1 - Smoko chat. Tony Johnson. 6 - Open plan shitter. 11 - Unusual house mods. 15 - Ice Cream blowout at the park. 17 - Psycho siblings. 22 - Nickname Ninjas Vol 2 25 - Greatest cop stop ever. 28 - Finger snapping debate. 30 - New spider. 34 - Autotuning a chicken calling competition. 37 - Late mail. 40 - Last drinks. Jack White's new music video - https://shorturl.at/GhUvk Get in touch with us: https://linktr.ee/therockdrive
In this episode, we're diving deep into the art of connection with Doug Brown from CEO Sales Strategies. He is an expert at driving results, uniting teams, and delivering unforgettable customer experiences. You'll learn why today's customers are clamoring for connection, and how your business can meet that need by aligning your teams, sharpening your message, and understanding your buyers better than ever. We'll explore: Why great teams move in the same direction (and how to get yours there) How leaders set the tone for performance and culture by setting the example The power of understanding client objections before they derail your sale The secret to identifying your right-fit buyer and fine-tuning your messaging and marketing Why follow-up is the most overlooked part of both the sales and service cycle How to eliminate silos between sales, marketing, and customer service to create a seamless, connected experience Whether you're a business owner, CX leader, or growth-focused professional, this episode will challenge your thinking and offer practical strategies you can implement today.
Legendary New Zealand commentator Tony Johnson joins Brett McKay & Harry Jones on The 8/9 Combo Rugby Podcast to contemplate the clash of styles, the different journeys, and the mouthwatering contest that awaits the Super Rugby Pacific Grand Final, where the Crusaders host the Chiefs in Christchurch. The Chiefs will be determined to kick the perennial ‘bridesmaid' tag in their third straight decider, while the Crusaders will not want to be the team that undoes their incredible 31-game unbeaten streak in finals matches played in the Garden City. Plus, it's also the Demi-Finales of the Top 14 in France, and it's the Conference Finals weekend in Major League Rugby in the States. Games of the Week: Super Rugby Pacific Final: Crusaders v Chiefs, Christchurch Top 14 Demi-Finales: • Toulouse v Bayonne, Toulouse • Bordeaux v Toulon, Bordeaux MLR Conference Finals • EAST: New England v Chicago, Quincy MA • WEST: Utah v Houston, Salt Lake City #rugby #rugbypodcast #89Combo #SuperRugbyPacific #URC #Premiership #Top14 #JapanRugbyLeagueOne #MajorLeagueRugby #TonyJohnson Find us: YouTube: https://www.youtube.com/@8-9Combo?sub_confirmation=1 Spotify: https://open.spotify.com/show/1BcKhb24YOtwQhKc0S3sDm Apple: https://podcasts.apple.com/au/podcast/the-8-9-combo-rugby-podcast/id1729575866 Social media: #89Combo Twitter: https://twitter.com/89combo BlueSky: https://bsky.app/profile/89combo.bsky.social Find Brett and Harry on both Twitter and on BlueSky: @BMcSport + @HaribaldiJones Music: "Stalling" by Topher Mohr & Alex Elena (via YouTube Creator Studio) Voiceovers by Chookman + Sean Maloney Learn more about your ad choices. Visit podcastchoices.com/adchoices
A win at the weekend has sent the Chiefs to the Super Rugby Pacific final against the Crusaders in Christchurch. Rugby commentator Tony Johnson spoke to Corin Dann.
It was another big weekend of Super Rugby with the Blues beating the Chiefs 20-19 in a thrilling last-minute victory in Hamilton. Rugby writer and commentator Tony Johnson spoke to Corin Dann.
Moana Pasifika, the Blues and the Waratahs are all fighting for the last spot in the Super Rugby playoffs. Rugby writer and commentator Tony Johnson spoke to Paddy Gower.
Balancing AI and Humanity in CX with Frederic Durand, CEO of Diabolocom In today's episode, we're thrilled to welcome Frederic Durand, Founder and CEO of Diabolocom, a global leader in customer experience solutions powered by proprietary AI. With over two decades of experience transforming customer service for brands like Mitsubishi Electric, Nikon, and Brinks, Frederic brings a practical, global perspective to the evolving world of CX. What we cover in this episode: Why great customer experiences are effortless by design How AI can automate repetitive tasks, freeing your team for high-value conversations The critical need to balance AI automation with authentic human connection Why AI integration leads to more WOW moments and stronger customer loyalty How Ignoring AI today is like ignoring computers in the 1980s How AI enables 24/7 service without burnout Why solving problems quickly and easily is the foundation of trust and advocacy Subscribe, review, and share this episode to help more leaders bring passion and purpose to their organizations. Links & Resources:
Miami has been very active in the spring transfer portal, grabbing multiple players who likely will wind up either starting or playing major roles for the Hurricanes this season. The latest is former Auburn DB Keionte Scott, who spent the spring at Houston but reunites with former Auburn and Houston secondary coach Zac Etheridge in Miami. The Hurricanes also have added former Texas kicker Bert Auburn, former North Dakota State tailback CharMar Brown, former N.C. State linebacker Kamal Bonner, former Cincinnati receiver Tony Johnson and former BYU receiver/kick returner Keelon Marion. Can the Hurricanes get to the College Football Playoff with this roster? Also, ESPN's Heather Dinich said Tuesday that the seeding still might change for the 2025 College Football Playoff. Everyone agrees the seeding should change, but for everyone outside the Big Ten and SEC there is little incentive to make that change for this year. Later, Andy and Ari pick their favorite On3 graphics…(0:00-1:04) Intro(1:05-5:00) Miami's Spring Portal Haul(5:01-15:36) How the Canes have assembled their roster(15:37-24:14) Should Miami fans be concerned on how the roster was built?(24:15-30:49) Closing out Miami, Perfect 24 Hours preview(30:50-40:51) Changes coming to CFP Seeding?(40:52-54:18) Best of On3's Social graphics(54:19-55:28) Watch our show live on YouTube!(55:29-1:08:00) Conclusion: Your Perfect 24 Hours(1:08:01-1:08:45) Dear Andy & Ari tomorrow! Andystapleson3@gmail.com Watch our show LIVE on YouTube, M-F at 9:30 am et! https://youtube.com/live/aGmmK-uZNKU Hosts: Andy Staples, Ari WassermanProducer: River Bailey Want to partner with the show? E-mail advertise@on3.com
In this high-flying episode, we sit down with Gene Conrad, President and CEO of the Aerospace Center for Excellence and Sun 'n Fun Aerospace Expo in Lakeland Florida. Sun 'n Fun is one of the largest aviation events in the country and welcomes over 200,000 visitors annually. Key Takeaways: ✈️ Safety First – Safety is the primary focus for the airshow, and should be for your business as well.
Let's step back in time, to another epic Celebration weekend: Obi-Wan Kenobi and Darth Vader, in the same room. The first massive gathering of Star Wars fans and collectors in three years. And a mountain of Star Wars-themed swag. This was the unforgettable event that was Star Wars Celebration Anaheim. Join host David Quinn as he revisits the Celebration weekend of 2022, through the lens of the collectors and fans who traveled out to Anaheim for the once-in-a-lifetime event! A sincere thank-you to Rob Amantea, Elon Bartlett D.C., Bill Cable, Paul Chu, Jarrod Clark, Mike De Stefano, FJ DeRobertis, Matt George, Justin Haynie, Mark Huber, Dora Huber, Duncan Jenkins, Tony Johnson, Jim Jones, Joe Kersavage Jr, Yehuda Kleinman, Maggie Moore, Gordy Owen, Jon Peck, Tom Quinn, Steven Rensi, Will Russ, Steve Sansweet, Amy Sjoberg, Jenn Thunders, Daniel Uthman, Brandon Vise and Mona Vise, Jason Wasulko, Glen Williams and everyone else who helped to make this episode happen. This is another example of why you need to attend Star Wars Celebration. And this is Star Wars: Prototypes and Production! To Listen to the Episode on the Prototype Archives Site: https://www.prototypearchives.com/podcast Links to the Episode on Various Podcast Platforms: APPLE PODCASTS: https://podcasts.apple.com/us/podcast/star-wars-prototypes-and-production/id1448205460 YOUTUBE MUSIC/PODCASTS: https://music.youtube.com/playlist?list=PL7UruGWpd8qKrObL8-DSLekomB8GuB1VT SPOTIFY: https://open.spotify.com/show/744L0XQhmpXn2AZeaxUhOZ CASTBOX: https://castbox.fm/channel/Star-Wars%3A-Prototypes-and-Production-id1904296?utm_source=website&utm_medium=dlink&utm_campaign=web_share&utm_content=Star%20Wars%3A%20Prototypes%20and%20Production-CastBox_FM STITCHER: https://www.stitcher.com/show/1054209 PANDORA: https://www.pandora.com/podcast/star-wars-prototypes-and-production/PC:1001054209 PODBEAN: https://www.podbean.com/podcast-detail/u4ywr-80960/ AMAZON MUSIC: https://music.amazon.com/podcasts/c98fb265-c233-43d9-ae3b-1102bfb03e45/star-wars-prototypes-and-production PLAYERFM: https://player.fm/series/2473540 SOUNDCLOUD: https://soundcloud.com/david-quinn-908355451/tracks PODVINE: https://podvine.com/podcast/star-wars-prototypes-and-production iHEART: https://www.iheart.com/podcast/256-star-wars-prototypes-and-p-31050806/ https://podcasts.apple.com/us/podcast/star-wars-prototypes-and-production/id1448205460
In this episode of the Customer Service Academy Podcast, we explore the evolving world of leadership development and the critical traits every modern leader needs to succeed—empathy, adaptability, continuous learning, time management, and effective employee engagement. The workplace is changing—and so are the skills leaders need to thrive. We break down how top organizations like Microsoft, Google, and Disney are transforming their leadership training programs and why soft skills are taking center stage. You'll also get practical, ready-to-use tips for teaching empathy, coaching adaptability, building a growth mindset, and improving how leaders manage their time and recognize their teams. You'll Learn: Why emotional intelligence is now a core leadership competency How to create a team of leaders who are great coaches What great companies are doing to build resilient, agile leaders How to help managers manage time and prioritize like pros Simple ways to improve communication and boost recognition How to inpsire continuous learning and a growth mindset Links & Resources:
In this episode of Customer Service Academy, we take a deep dive into the evolving world of theme parks, desitnations, and attractions—and how you can ensure you are delivering loyalty-building experiences for yoru guests. As customer expectations continue to change and evolve, theme parks, resorts, and destinations must innovate to remain competitive. Whether you are running a mega theme park, local attraction, or even a community fair, you will find tips in here to help you build your sales, customer loyalty, and overall experience. We will discuss: ✔️ The five tiers of theme park experiences—Value, Everyday, Elevated, Premium, and Luxury. ✔️ The core experience principles every park must master: Safety, Hospitality, Quality, Simplicity, and Community. ✔️ Top 10 guest expectations in theme parks and how to exceed them. ✔️ How parks are using gamification, interactivity, and immersive experiences to create emotional connections. ✔️ The best special events and seasonal experiences that drive attendance and loyalty. ✔️ How different generations engage with theme parks—from Silent Generation nostalgia to Gen Alpha's digital-first approach. ✔️ Cutting-edge strategies to reduce wait times and enhance the in-queue experience.
AI and hyper-personalization are revolutionizing customer experience (CX) in 2025. Customers expect more than just good service—they demand tailored, predictive, and frictionless interactions across every touchpoint. This will help you grow your business, improve your results, and retain your customers. So, how can businesses keep up? In this episode of Customer Service Academy, we will chat about:
This week we welcome Jesse Hernandez into the studio. Jesse has experience as a leader in the construction space, where he learned to meet people where they are in their journey and inspire teams through intentional communication and listening. - Customer Experience is about consistent quality. - Great leaders are great listeners. - Practicing vulnerability can deepen connections with your team. - Stop solving problems for your team and help them solve problems themselves through critical thinking. Visit https://thetonyjohnson.teachable.com/ to invest in yourself and your team. Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence. Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/@TheTonyJohnson Twitter: https://twitter.com/The_TonyJohnson Instagram: https://www.instagram.com/THE_TONYJOHNSON/ Tik Tok: https://www.tiktok.com/@igniteyourservice Facebook: https://www.facebook.com/tonyjohnsoncx/ Music: http://www.bensound.com
2025 if the year of simplification, and customers want brands who are easy to work with, deliver on commitments, and personalize their experiences. Stop making it so hard for customers to do business with you - in this episode we talk about 7 ways to make things easier for customers. - Empower your employees to solve problems - Deliver seamless omnichannel experiences - Simplify your processes and eliminate silly policies Visit https://thetonyjohnson.teachable.com/ to invest in yourself and your team. Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence. Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/@TheTonyJohnson Twitter: https://twitter.com/The_TonyJohnson Instagram: https://www.instagram.com/THE_TONYJOHNSON/ Tik Tok: https://www.tiktok.com/@igniteyourservice Facebook: https://www.facebook.com/tonyjohnsoncx/ Music: http://www.bensound.com
Imagine receiving a call after decades of uncertainty—46 years after Marine Corps veteran and beloved community member Frank Botts was tragically murdered, his case has finally been solved.In this episode, we dive deep into this remarkable cold case with two incredible guests:
Imagine receiving a call after decades of uncertainty—46 years after Marine Corps veteran and beloved community member Frank Botts was tragically murdered, his case has finally been solved.In this episode, we dive deep into this remarkable cold case with two incredible guests:
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