Podcast appearances and mentions of Tony Johnson

In this episode, we will discuss the power of your customer experience blueprint as well as the best techniques and tactics to craft a culture of hospitality. Customer Experience (CX) has the power to create a true competitive advtantage as well as generate revenue from customer loyalty and word of mouth marketing. We'll explore: The power of a strong Customer Experience Framework Getting your organization on the same page to avoid siloes and duplication Creating a space where employees can do their best work and drive repeatable, engaging customer service Developing a team with a heart for hospitality Deploying your customer experience and hospitality strategy Reinforcing, measuring, and coaching your hospitality and CX strategy for success now and into the future Whether you're a business owner, CX leader, C-Suite Executive, or growth-focused professional, this episode will challenge your thinking and offer practical strategies you can implement today.

The All Blacks fought to a 29-19 victory against a much-improved French team at Hamilton's FMG Stadium on the weekend. Sky Commentator and rugby writer Tony Johnson spoke to Corin Dann.

Sky Sports Rugby Commentator Tony Johnson catches up with Smithy to review the All Blacks v France 3rd Test, standout performances, sweeping the series, Wallabies v Lions, look ahead to the Rugby Championship & more Learn more about your ad choices. Visit megaphone.fm/adchoices

Missed the show this morning? No worries, catch all the action right here from Sport Nation Mornings with Ian Smith featuring, Smithy's Sermon, Tony Johnson, Talkback Time, David Bieleski, Sports Desk, Hamish Bidwell, Matt Russell, Michael Guerin. Learn more about your ad choices. Visit megaphone.fm/adchoices

On the Early Edition with Andrew Dickens Full Show Podcast Friday the 18th of July 2025, jobseeker benefit numbers are continuing to climb, former welfare advisory group member Phil O'Reily shares why. It's final All Blacks test against the french tomorrow night at FMG stadium in Hamilton, Rugby commentator Tony Johnson shares his thoughts on the line up. Dairy prices around the globe are soaring and Kiwi's are footing the bill, Federated Farmers dairy chair Karl Dean tells Andrew Dickens why prices have become so high. Plus, UK/Europe Correspondent Vincent McAviney has the latest on the UK lowering the voting age to 16 at the next general election expected in 2029. Get the Early Edition Full Show Podcast every weekday on iHeartRadio, or wherever you get your podcasts. LISTEN ABOVE See omnystudio.com/listener for privacy information.

Unlike last week, the All Blacks team for the final clash against France is filled with changes. Ethan de Groot, Fabian Holland, Patrick Tuipulotu, Ardie Savea and Rieko Ioane are the only players remaining from the last run-on side. Rugby Commentator Tony Johnson told Andrew Dickens that Scott Robertson and the other selectors certainly fulfilled their promise to be bold with their selection. However, he says, that comes with a considerable risk against the French team, who still feel that they can take something out of the series. LISTEN ABOVE See omnystudio.com/listener for privacy information.

Coach Scott Robertson's laying down a challenge to the All Blacks squad with their series against France already in the bag ahead of the third and final test. The hosts have regained the Dave Gallaher Trophy with wins in the opening pair of matches in Dunedin and Wellington. Rugby commentator Tony Johnson joined Piney to discuss. LISTEN ABOVESee omnystudio.com/listener for privacy information.

Jason Pine returns to recap a full day in the world of sport! Highlights for tonight include: Rugby commentator Tony Johnson on the All Blacks' victory over France. Sports journo Elijah Fa'afiu ahead of the Gallen v Sonny Bill boxing bout. Piney's Power Rankings! LISTEN ABOVESee omnystudio.com/listener for privacy information.

The All Blacks put in a much-improved performance to wrest the Dave Gallaher Trophy from the touring French in Wellington in the weekend. Former All Black halfback Ant Strachan and Sky Rugby Commentator and writer Tony Johnson spoke to Corin Dann.

The All Blacks became the first team to notch up 500 test-match wins when they scraped to a 31-27 win against France at Dunedin's Forsyth Barr Stadium at the weekend. Sky commentator Tony Johnson and former All Black captain Taine Randell spoke to Melissa Chan-Green.

Today, the boys caught up with Tony Johnson to chat all things rugby, ahead of the All Blacks game against France this coming weekend. Tony is a New Zealand rugby commentator and presenter for SKY Television and an all-around GC.

Today on the radio show. 1 - Smoko chat. Tony Johnson. 6 - Open plan shitter. 11 - Unusual house mods. 15 - Ice Cream blowout at the park. 17 - Psycho siblings. 22 - Nickname Ninjas Vol 2 25 - Greatest cop stop ever. 28 - Finger snapping debate. 30 - New spider. 34 - Autotuning a chicken calling competition. 37 - Late mail. 40 - Last drinks. Jack White's new music video - https://shorturl.at/GhUvk Get in touch with us: https://linktr.ee/therockdrive

In this episode, we're diving deep into the art of connection with Doug Brown from CEO Sales Strategies. He is an expert at driving results, uniting teams, and delivering unforgettable customer experiences. You'll learn why today's customers are clamoring for connection, and how your business can meet that need by aligning your teams, sharpening your message, and understanding your buyers better than ever. We'll explore: Why great teams move in the same direction (and how to get yours there) How leaders set the tone for performance and culture by setting the example The power of understanding client objections before they derail your sale The secret to identifying your right-fit buyer and fine-tuning your messaging and marketing Why follow-up is the most overlooked part of both the sales and service cycle How to eliminate silos between sales, marketing, and customer service to create a seamless, connected experience Whether you're a business owner, CX leader, or growth-focused professional, this episode will challenge your thinking and offer practical strategies you can implement today.

Alex Chapman is joined by Sky Sport rugby commentator Tony Johnson to look back at the Super Rugby Pacific final, as well as looking ahead to the All Black squad naming later today. Learn more about your ad choices. Visit megaphone.fm/adchoices

Mornings with Alex Chapman - Full Show featuring Tony Johnson, Suzanne McFadden, 'The Bulletin' with Zion Dayal, Andrew Voss, and a love racing update with Aidan Rodley. Learn more about your ad choices. Visit megaphone.fm/adchoices

Legendary New Zealand commentator Tony Johnson joins Brett McKay & Harry Jones on The 8/9 Combo Rugby Podcast to contemplate the clash of styles, the different journeys, and the mouthwatering contest that awaits the Super Rugby Pacific Grand Final, where the Crusaders host the Chiefs in Christchurch. The Chiefs will be determined to kick the perennial ‘bridesmaid' tag in their third straight decider, while the Crusaders will not want to be the team that undoes their incredible 31-game unbeaten streak in finals matches played in the Garden City. Plus, it's also the Demi-Finales of the Top 14 in France, and it's the Conference Finals weekend in Major League Rugby in the States. Games of the Week: Super Rugby Pacific Final: Crusaders v Chiefs, Christchurch Top 14 Demi-Finales: • Toulouse v Bayonne, Toulouse • Bordeaux v Toulon, Bordeaux MLR Conference Finals • EAST: New England v Chicago, Quincy MA • WEST: Utah v Houston, Salt Lake City #rugby #rugbypodcast #89Combo #SuperRugbyPacific #URC #Premiership #Top14 #JapanRugbyLeagueOne #MajorLeagueRugby #TonyJohnson Find us: YouTube: https://www.youtube.com/@8-9Combo?sub_confirmation=1 Spotify: https://open.spotify.com/show/1BcKhb24YOtwQhKc0S3sDm Apple: https://podcasts.apple.com/au/podcast/the-8-9-combo-rugby-podcast/id1729575866 Social media: #89Combo Twitter: https://twitter.com/89combo BlueSky: https://bsky.app/profile/89combo.bsky.social Find Brett and Harry on both Twitter and on BlueSky: @BMcSport + @HaribaldiJones Music: "Stalling" by Topher Mohr & Alex Elena (via YouTube Creator Studio) Voiceovers by Chookman + Sean Maloney Learn more about your ad choices. Visit podcastchoices.com/adchoices

A win at the weekend has sent the Chiefs to the Super Rugby Pacific final against the Crusaders in Christchurch. Rugby commentator Tony Johnson spoke to Corin Dann.

It was another big weekend of Super Rugby with the Blues beating the Chiefs 20-19 in a thrilling last-minute victory in Hamilton. Rugby writer and commentator Tony Johnson spoke to Corin Dann.

The Crusaders' home Super Rugby playoff winning record has been extended to 30 consecutive games after a comfortable 32-12 win over the Queensland Reds in Christchurch. The hosts ran in five tries to two and held the Reds scoreless for 70 minutes. The result secures the Crusaders a home semifinal next week. Commentator Tony Johnson joined D'Arcy Waldegrave to review the clash. LISTEN ABOVE See omnystudio.com/listener for privacy information.

Rugby commentator Tony Johnson joined Ryan Bridge to discussthethree upcoming qualifying finalsgames this weekend. The first match taking place tonight sees the Crusaders take on the Reds. The odds seem to be stacked against the Reds, as an Australian team is still yet to win a Super Rugby playoff game against a Kiwi team on Kiwi soil. The Chiefs and the Blues are also due to face off this weekend. Johnson told Ryan Bridge that the Chiefs will be out for revenge after their crushing defeat in last year's finals. The Hurricanes are taking a trip over the ditch to face the Brumbies. Johnson said that the Hurricanes'excellent form could win it for them – but it won't be easy. LISTEN ABOVESee omnystudio.com/listener for privacy information.

On the Early Edition with Ryan Bridge Full Show Podcast Friday 6th of June 2025, there's pressure on the Prime Minister to separate New Zealand's foreign policy from America's Former National Party Leader Don Brash shares his open letter with Ryan. It's the Super Rugby quarter finals this weekend, rugby commentator Tony Johnson tells Ryan who he thinks the favourites will be. There's been a new study in the Medical Journal which has found more than half of vape juices have been labelled with the wrong concentration of nicotine, Co-founder of Vape Free Kids Charyl Robinson shares her thoughts on how harmful this can be. Plus, UK/ Europe Correspondent Vincent McAviney has the latest on Friedrich Merz meeting with Trump in the Oval office. Get the Early Edition Full Show Podcast every weekday on iHeartRadio, or wherever you get your podcasts. LISTEN ABOVE See omnystudio.com/listener for privacy information.

The Crusaders have clinched the second seed in Super Rugby Pacific after a thrilling 33-31 win over the Brumbies in Canberra. Trailing 31-28 with seven minutes remaining, replacement hooker George Bell dotted down in the 77th minute to snatch victory. Sky Sport Rugby Commentator Tony Johnson joined D'Arcy Waldegrave to discuss the final round of Super Rugby. LISTEN ABOVE See omnystudio.com/listener for privacy information.

Moana Pasifika, the Blues and the Waratahs are all fighting for the last spot in the Super Rugby playoffs. Rugby writer and commentator Tony Johnson spoke to Paddy Gower.

Missed the show this morning? No worries, catch all the action right here from Sport Nation Mornings with Ian Smith featuring, Smithy's Sermon, Tony Johnson, Talkback Time, Mornings Multi, Jacob Spoonley, The Spots Desk, Luke Robinson, Andrew Voss, Michael Guerin. Learn more about your ad choices. Visit megaphone.fm/adchoices

Sky Sport Rugby Commentator Tony Johnson catches up with Smithy to review the penultimate round of Super Rugby 2025 including, Canes win in Queensland, Chiefs hammer Moana, Crusaders get lucky & more Learn more about your ad choices. Visit megaphone.fm/adchoices

A blockbuster loose forward match-up looms in tonight's Super Rugby clash between the Chiefs and Moana Pasifika in Hamilton. All Black teammates Wallace Sititi and Ardie Savea will battle in the trenches, as Moana look to complete the grand slam of wins over New Zealand teams. Chiefs number eight Sititi says his side can only hope to contain Savea. Meanwhile, Moana captain Savea says friendship will be put on hold this evening. Sky Sport rugby commentator Tony Johnson joined D'Arcy Waldegrave to preview the match, and look back at Friday night's games. LISTEN ABOVE See omnystudio.com/listener for privacy information.

Balancing AI and Humanity in CX with Frederic Durand, CEO of Diabolocom In today's episode, we're thrilled to welcome Frederic Durand, Founder and CEO of Diabolocom, a global leader in customer experience solutions powered by proprietary AI. With over two decades of experience transforming customer service for brands like Mitsubishi Electric, Nikon, and Brinks, Frederic brings a practical, global perspective to the evolving world of CX. What we cover in this episode: Why great customer experiences are effortless by design How AI can automate repetitive tasks, freeing your team for high-value conversations The critical need to balance AI automation with authentic human connection Why AI integration leads to more WOW moments and stronger customer loyalty How Ignoring AI today is like ignoring computers in the 1980s How AI enables 24/7 service without burnout Why solving problems quickly and easily is the foundation of trust and advocacy Subscribe, review, and share this episode to help more leaders bring passion and purpose to their organizations.   Links & Resources:

Smithy's Sermon. Today Smithy talks about Moana v Blues and the 10k that showed up to North Harbour Stadium, Savea playing on another planet, Tony Johnson's comments, proposes and Ardie cam, Warriors' win, AFC & more Learn more about your ad choices. Visit megaphone.fm/adchoices

There's a lot on the line tonight as the Crusaders host the Chiefs. The top of the table clash has implications for the playoffs, with the outcome deciding who will get the home advantage. Sky Sport Rugby Commentator Tony Johnson joined Piney to preview the game. “It's going to be huge for both of them.” LISTEN ABOVE See omnystudio.com/listener for privacy information.

On the Weekend Sport with Jason Pine Full Show Podcast for 10th March 2025, confusion continues to surround netball circles, with Grace Nweke's Silver Ferns eligibility still up in the air. Netball NZ Board Chair Matt Whineray joined the show to discuss what makes the decision so tough. Sky rugby commentator Tony Johnson previews tonight's top of the table clash between the Crusaders and the Chiefs. And the Lions squad has been named for their Australia tour. BBC rugby commentator James Burridge analyses the team Andy Farrell has picked. Get the Weekend Sport with Jason Pine Full Show Podcast every Saturday and Sunday afternoon on iHeartRadio, or wherever you get your podcasts. LISTEN ABOVE See omnystudio.com/listener for privacy information.

Miami has been very active in the spring transfer portal, grabbing multiple players who likely will wind up either starting or playing major roles for the Hurricanes this season. The latest is former Auburn DB Keionte Scott, who spent the spring at Houston but reunites with former Auburn and Houston secondary coach Zac Etheridge in Miami. The Hurricanes also have added former Texas kicker Bert Auburn, former North Dakota State tailback CharMar Brown, former N.C. State linebacker Kamal Bonner, former Cincinnati receiver Tony Johnson and former BYU receiver/kick returner Keelon Marion. Can the Hurricanes get to the College Football Playoff with this roster? Also, ESPN's Heather Dinich said Tuesday that the seeding still might change for the 2025 College Football Playoff. Everyone agrees the seeding should change, but for everyone outside the Big Ten and SEC there is little incentive to make that change for this year. Later, Andy and Ari pick their favorite On3 graphics…(0:00-1:04) Intro(1:05-5:00) Miami's Spring Portal Haul(5:01-15:36) How the Canes have assembled their roster(15:37-24:14) Should Miami fans be concerned on how the roster was built?(24:15-30:49) Closing out Miami, Perfect 24 Hours preview(30:50-40:51) Changes coming to CFP Seeding?(40:52-54:18) Best of On3's Social graphics(54:19-55:28) Watch our show live on YouTube!(55:29-1:08:00) Conclusion: Your Perfect 24 Hours(1:08:01-1:08:45) Dear Andy & Ari tomorrow! Andystapleson3@gmail.com Watch our show LIVE on YouTube, M-F at 9:30 am et! https://youtube.com/live/aGmmK-uZNKU Hosts: Andy Staples, Ari WassermanProducer: River Bailey Want to partner with the show? E-mail advertise@on3.com

In this high-flying episode, we sit down with Gene Conrad, President and CEO of the Aerospace Center for Excellence and Sun 'n Fun Aerospace Expo in Lakeland Florida. Sun 'n Fun is one of the largest aviation events in the country and welcomes over 200,000 visitors annually. Key Takeaways: ✈️ Safety First – Safety is the primary focus for the airshow, and should be for your business as well.

Let's step back in time, to another epic Celebration weekend: Obi-Wan Kenobi and Darth Vader, in the same room. The first massive gathering of Star Wars fans and collectors in three years. And a mountain of Star Wars-themed swag. This was the unforgettable event that was Star Wars Celebration Anaheim. Join host David Quinn as he revisits the Celebration weekend of 2022, through the lens of the collectors and fans who traveled out to Anaheim for the once-in-a-lifetime event! A sincere thank-you to Rob Amantea, Elon Bartlett D.C., Bill Cable, Paul Chu, Jarrod Clark, Mike De Stefano, FJ DeRobertis, Matt George, Justin Haynie, Mark Huber, Dora Huber, Duncan Jenkins, Tony Johnson, Jim Jones, Joe Kersavage Jr, Yehuda Kleinman, Maggie Moore, Gordy Owen, Jon Peck, Tom Quinn, Steven Rensi, Will Russ, Steve Sansweet, Amy Sjoberg, Jenn Thunders, Daniel Uthman, Brandon Vise and Mona Vise, Jason Wasulko, Glen Williams and everyone else who helped to make this episode happen. This is another example of why you need to attend Star Wars Celebration. And this is Star Wars: Prototypes and Production! To Listen to the Episode on the Prototype Archives Site: https://www.prototypearchives.com/podcast Links to the Episode on Various Podcast Platforms: APPLE PODCASTS: https://podcasts.apple.com/us/podcast/star-wars-prototypes-and-production/id1448205460 YOUTUBE MUSIC/PODCASTS: https://music.youtube.com/playlist?list=PL7UruGWpd8qKrObL8-DSLekomB8GuB1VT SPOTIFY: https://open.spotify.com/show/744L0XQhmpXn2AZeaxUhOZ CASTBOX: https://castbox.fm/channel/Star-Wars%3A-Prototypes-and-Production-id1904296?utm_source=website&utm_medium=dlink&utm_campaign=web_share&utm_content=Star%20Wars%3A%20Prototypes%20and%20Production-CastBox_FM STITCHER: https://www.stitcher.com/show/1054209 PANDORA: https://www.pandora.com/podcast/star-wars-prototypes-and-production/PC:1001054209 PODBEAN: https://www.podbean.com/podcast-detail/u4ywr-80960/ AMAZON MUSIC: https://music.amazon.com/podcasts/c98fb265-c233-43d9-ae3b-1102bfb03e45/star-wars-prototypes-and-production PLAYERFM: https://player.fm/series/2473540 SOUNDCLOUD: https://soundcloud.com/david-quinn-908355451/tracks PODVINE: https://podvine.com/podcast/star-wars-prototypes-and-production iHEART: https://www.iheart.com/podcast/256-star-wars-prototypes-and-p-31050806/ https://podcasts.apple.com/us/podcast/star-wars-prototypes-and-production/id1448205460

In this episode of the Customer Service Academy Podcast, we explore the evolving world of leadership development and the critical traits every modern leader needs to succeed—empathy, adaptability, continuous learning, time management, and effective employee engagement. The workplace is changing—and so are the skills leaders need to thrive.  We break down how top organizations like Microsoft, Google, and Disney are transforming their leadership training programs and why soft skills are taking center stage. You'll also get practical, ready-to-use tips for teaching empathy, coaching adaptability, building a growth mindset, and improving how leaders manage their time and recognize their teams. You'll Learn: Why emotional intelligence is now a core leadership competency How to create a team of leaders who are great coaches What great companies are doing to build resilient, agile leaders How to help managers manage time and prioritize like pros Simple ways to improve communication and boost recognition How to inpsire continuous learning and a growth mindset   Links & Resources:

Legendary Sky Sport NZ commentator Tony Johnson joined Brett McKay & Harry Jones on The 8-9 Combo Rugby Podcast this week, as they try to get to the bottom of just why 2025 has been the best start to a Super Rugby season in living memory. And it's not an easy question with one simple answer. It's not just that all the Australian team are competitive. It's not just that anyone can beat anyone on any give weekend. It's not just that the demise of the Melbourne Rebels has boosted depth in other squads. It might be the do with it being a Lions Tour year, and the extra jeopardy that brings. It might be weather-related, and the fact that it's been a nice summer on both sides of the Tasman. It's quite likely all of the above.   Whatever the reason or reasons, it has been a wonderful start to the Super Rugby Pacific season.   Games of the Week: SRP Rd.7: Hurricanes v Waratahs, Wellington URC Rd.14: Ulster v Stormers, Belfast Premiership Rd.13: Bath v Harlequins, the Rec Top 14 Rd.20: Clermont v La Rochelle, Clermont League One Week 15: Canon Eagles v Toyota Verblitz, Tokyo MLR Rd.6: Houston SaberCats v San Diego Legion, Houston   #rugby #rugbypodcast #89Combo #SuperRugbyPacific #UnitedRugbyChampionship #Premiership #Top14 #JapanRugbyLeagueOne #MajorLeagueRugby   Find us: YouTube: https://www.youtube.com/@8-9Combo?sub_confirmation=1 Spotify: https://open.spotify.com/show/1BcKhb24YOtwQhKc0S3sDm Apple: https://podcasts.apple.com/au/podcast/the-8-9-combo-rugby-podcast/id1729575866   Social media: #89Combo Twitter: https://twitter.com/89combo BlueSky: https://bsky.app/profile/89combo.bsky.social   Find Brett and Harry on both Twitter and on BlueSky: @BMcSport + @HaribaldiJones   Music: "Stalling" by Topher Mohr & Alex Elena (via YouTube Creator Studio)   Voiceovers by Chookman + Sean Maloney Learn more about your ad choices. Visit podcastchoices.com/adchoices

In this episode of Customer Service Academy, we take a deep dive into the evolving world of theme parks, desitnations, and attractions—and how you can ensure you are delivering loyalty-building experiences for yoru guests. As customer expectations continue to change and evolve, theme parks, resorts, and destinations must innovate to remain competitive.   Whether you are running a mega theme park, local attraction, or even a community fair, you will find tips in here to help you build your sales, customer loyalty, and overall experience. We will discuss: ✔️ The five tiers of theme park experiences—Value, Everyday, Elevated, Premium, and Luxury. ✔️ The core experience principles every park must master: Safety, Hospitality, Quality, Simplicity, and Community. ✔️ Top 10 guest expectations in theme parks and how to exceed them. ✔️ How parks are using gamification, interactivity, and immersive experiences to create emotional connections. ✔️ The best special events and seasonal experiences that drive attendance and loyalty. ✔️ How different generations engage with theme parks—from Silent Generation nostalgia to Gen Alpha's digital-first approach. ✔️ Cutting-edge strategies to reduce wait times and enhance the in-queue experience.  

AI and hyper-personalization are revolutionizing customer experience (CX) in 2025. Customers expect more than just good service—they demand tailored, predictive, and frictionless interactions across every touchpoint. This will help you grow your business, improve your results, and retain your customers. So, how can businesses keep up? In this episode of Customer Service Academy, we will chat about:

This week we welcome Jesse Hernandez into the studio. Jesse has experience as a leader in the construction space, where he learned to meet people where they are in their journey and inspire teams through intentional communication and listening. - Customer Experience is about consistent quality. - Great leaders are great listeners. - Practicing vulnerability can deepen connections with your team. - Stop solving problems for your team and help them solve problems themselves through critical thinking. Visit https://thetonyjohnson.teachable.com/ to invest in yourself and your team. Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.     Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/@TheTonyJohnson Twitter:  https://twitter.com/The_TonyJohnson Instagram: https://www.instagram.com/THE_TONYJOHNSON/ Tik Tok:   https://www.tiktok.com/@igniteyourservice Facebook:  https://www.facebook.com/tonyjohnsoncx/     Music: http://www.bensound.com

2025 if the year of simplification, and customers want brands who are easy to work with, deliver on commitments, and personalize their experiences. Stop making it so hard for customers to do business with you - in this episode we talk about 7 ways to make things easier for customers.   - Empower your employees to solve problems - Deliver seamless omnichannel experiences - Simplify your processes and eliminate silly policies   Visit https://thetonyjohnson.teachable.com/ to invest in yourself and your team. Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.     Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/@TheTonyJohnson Twitter:  https://twitter.com/The_TonyJohnson Instagram: https://www.instagram.com/THE_TONYJOHNSON/ Tik Tok:   https://www.tiktok.com/@igniteyourservice Facebook:  https://www.facebook.com/tonyjohnsoncx/     Music: http://www.bensound.com

Imagine receiving a call after decades of uncertainty—46 years after Marine Corps veteran and beloved community member Frank Botts was tragically murdered, his case has finally been solved.In this episode, we dive deep into this remarkable cold case with two incredible guests:

As 2025 approaches, it is a great time to look back on what happened in customer experience and employee experience in 2024 - and discuss what we can learn from it. 2025 will be a year of continuuing evolution and changing marketplaces. Are you ready to take your business to the next level?   - This past year the news was dominated by stories about Crowdstrike, Return to Office Mandates, and Artificial Intelligence (AI). - Hyper personalization will continue to drive consumer and customer satisfaction. - Employees are looking for empathetic leadership and opportunities to learn and grow. - We are welcoming a new generation in Generation Beta in 2025. Visit https://thetonyjohnson.teachable.com/ to invest in yourself and your team. Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.     Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/@TheTonyJohnson Twitter:  https://twitter.com/The_TonyJohnson Instagram: https://www.instagram.com/THE_TONYJOHNSON/ Tik Tok:   https://www.tiktok.com/@igniteyourservice Facebook:  https://www.facebook.com/tonyjohnsoncx/     Music: http://www.bensound.com

Imagine receiving a call after decades of uncertainty—46 years after Marine Corps veteran and beloved community member Frank Botts was tragically murdered, his case has finally been solved.In this episode, we dive deep into this remarkable cold case with two incredible guests:

Imagine receiving a call after decades of uncertainty—46 years after Marine Corps veteran and beloved community member Frank Botts was tragically murdered, his case has finally been solved.In this episode, we dive deep into this remarkable cold case with two incredible guests:

In this episode we invite Chase Jordan in the studio to discuss leadership, customer experience, and employee engagement. Chase brings a wealth of knowledge as a CXO and franchise owner that he shared with us during this conversation. - Ease of use is the most important tactical action you can take to improve customer experience. - Internal communication is crucial to keeping everyone on the same page and busting silos. - Sharing and collaboration with the team builds loyalty and advocacy. - Have a plan to help employees when they need assistance with tragedies. Visit https://thetonyjohnson.teachable.com/ to invest in yourself and your team. Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.   Learn More About Chase: https://funnewbook.com/ and https://freenewquiz.com/  Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/@TheTonyJohnson Twitter:  https://twitter.com/The_TonyJohnson Instagram: https://www.instagram.com/THE_TONYJOHNSON/ Tik Tok:   https://www.tiktok.com/@igniteyourservice Facebook:  https://www.facebook.com/tonyjohnsoncx/     Music: http://www.bensound.com

No. 4 Miami Hurricanes (-10.5) at Georgia Tech Yellow Jackets, Noon ET, ESPN Miami often starts slow, then flips a switch to dominate. Georgia Tech, coming off a bye, hopes to be the team to finally take down Miami. They bring physicality and home-field advantage, but Miami's offensive firepower is hard to overlook. Pick: Miami -10.5 Florida Gators (+21.5) at No. 5 Texas Longhorns, Noon ET, ABC The Gators surprised against Georgia, even after losing freshman QB DJ Lagway. With Texas on the rise, it's hard to see Florida staying within three scores. Pick: Texas -21.5 Purdue Boilermakers (+38.5) at No. 2 Ohio State Buckeyes, Noon ET, FOX The Spoilermakers get another shot against a top team. They're struggling, but Ohio State hasn't looked like a definitive No. 2. I'll take Purdue to keep it within 35. Pick: Purdue +38.5 No. 3 Georgia Bulldogs (-2.5) at No. 16 Ole Miss Rebels, 3:30 p.m. ET, ABC Georgia still wins big but not as dominantly as in past seasons. Ole Miss could upset, but history favors Georgia in big games. Pick: Georgia -2.5 Michigan Wolverines (+14.5) at No. 8 Indiana Hoosiers, 3:30 p.m. ET, CBS Michigan's defense holds opponents to the mid-20s, but this high-powered Indiana offense will be a challenge. I'll take Michigan to cover the 14.5. Pick: Michigan +14.5 No. 23 Clemson Tigers (-6.5) at Virginia Tech Hokies, 3:30 p.m. ET, ESPN Clemson's bubble burst recently, and with uncertainties about VT's key players, this one depends on health. Pick: Virginia Tech +6.5 No. 20 Colorado Buffaloes (-3.5) at Texas Tech Red Raiders, 4:00 p.m. ET, FOX Texas Tech delivered last week, and I'll stick with them in what promises to be a high-scoring “Fantasy Carnival.” Pick: Texas Tech +3.5 Florida State Seminoles (+26.5) at No. 10 Notre Dame Fighting Irish, 7:30 p.m. ET, NBC No need to overthink this one. Pick: Notre Dame +26.5 No. 11 Alabama Crimson Tide (-2.5) at No. 15 LSU Tigers, 7:30 p.m. ET, ABC As an LSU grad, I've been torn. Jalen Milroe's playmaking favors Alabama, but LSU's night home-field magic pulls me the other way. I'll hedge emotionally. Pick: LSU +2.5 No. 9 BYU Cougars (-4.5) at Utah Utes, 10:15 p.m. ET, ESPN Utah's season hasn't gone well, but this rivalry game in Salt Lake City gives them the edge. Pick: Utah +4.5 DK Saturday Main Slate DFS Picks Record Year to Date: 19 Wins 22 Ties 18 Losses Quarterback Shedeur Sanders, Colorado ($8,900) – Texas Tech's porous pass defense (280+ yards allowed per game) offers a great setup for Sanders, who should easily hit 300 yards and 3 TDs. Stack him with his pass catchers for high upside. Thomas Castellanos, Boston College ($6,600) – With his rushing attempts increasing, Castellanos brings upside. Syracuse's defense struggles, making Castellanos a solid dual-threat pick. Running Back Quintrevion Wisner, Texas ($5,000) – Wisner's workload in Texas's high-scoring offense is undervalued. Florida's banged-up defense should give him opportunities to score. Kanye Udoh, Army ($5,900) – Udoh's performance hinges on QB Daily's status. If Daily sits, Udoh becomes a must-play against North Texas's weak run defense. Wide Receiver LaJohntay Wester, Colorado ($5,200) – Wester is consistently undervalued and has a strong role in Colorado's offense. His red-zone presence makes him a high-floor play. Tony Johnson, Cincinnati ($3,600) – Johnson's recent performances make him a value option against a pass-funnel West Virginia defense, with consistent targets from Sorsby. 4o Learn more about your ad choices. Visit megaphone.fm/adchoices

No. 4 Miami Hurricanes (-10.5) at Georgia Tech Yellow Jackets, Noon ET, ESPN Miami often starts slow, then flips a switch to dominate. Georgia Tech, coming off a bye, hopes to be the team to finally take down Miami. They bring physicality and home-field advantage, but Miami's offensive firepower is hard to overlook. Pick: Miami -10.5 Florida Gators (+21.5) at No. 5 Texas Longhorns, Noon ET, ABC The Gators surprised against Georgia, even after losing freshman QB DJ Lagway. With Texas on the rise, it's hard to see Florida staying within three scores. Pick: Texas -21.5 Purdue Boilermakers (+38.5) at No. 2 Ohio State Buckeyes, Noon ET, FOX The Spoilermakers get another shot against a top team. They're struggling, but Ohio State hasn't looked like a definitive No. 2. I'll take Purdue to keep it within 35. Pick: Purdue +38.5 No. 3 Georgia Bulldogs (-2.5) at No. 16 Ole Miss Rebels, 3:30 p.m. ET, ABC Georgia still wins big but not as dominantly as in past seasons. Ole Miss could upset, but history favors Georgia in big games. Pick: Georgia -2.5 Michigan Wolverines (+14.5) at No. 8 Indiana Hoosiers, 3:30 p.m. ET, CBS Michigan's defense holds opponents to the mid-20s, but this high-powered Indiana offense will be a challenge. I'll take Michigan to cover the 14.5. Pick: Michigan +14.5 No. 23 Clemson Tigers (-6.5) at Virginia Tech Hokies, 3:30 p.m. ET, ESPN Clemson's bubble burst recently, and with uncertainties about VT's key players, this one depends on health. Pick: Virginia Tech +6.5 No. 20 Colorado Buffaloes (-3.5) at Texas Tech Red Raiders, 4:00 p.m. ET, FOX Texas Tech delivered last week, and I'll stick with them in what promises to be a high-scoring “Fantasy Carnival.” Pick: Texas Tech +3.5 Florida State Seminoles (+26.5) at No. 10 Notre Dame Fighting Irish, 7:30 p.m. ET, NBC No need to overthink this one. Pick: Notre Dame +26.5 No. 11 Alabama Crimson Tide (-2.5) at No. 15 LSU Tigers, 7:30 p.m. ET, ABC As an LSU grad, I've been torn. Jalen Milroe's playmaking favors Alabama, but LSU's night home-field magic pulls me the other way. I'll hedge emotionally. Pick: LSU +2.5 No. 9 BYU Cougars (-4.5) at Utah Utes, 10:15 p.m. ET, ESPN Utah's season hasn't gone well, but this rivalry game in Salt Lake City gives them the edge. Pick: Utah +4.5 DK Saturday Main Slate DFS Picks Record Year to Date: 19 Wins 22 Ties 18 Losses Quarterback Shedeur Sanders, Colorado ($8,900) – Texas Tech's porous pass defense (280+ yards allowed per game) offers a great setup for Sanders, who should easily hit 300 yards and 3 TDs. Stack him with his pass catchers for high upside. Thomas Castellanos, Boston College ($6,600) – With his rushing attempts increasing, Castellanos brings upside. Syracuse's defense struggles, making Castellanos a solid dual-threat pick. Running Back Quintrevion Wisner, Texas ($5,000) – Wisner's workload in Texas's high-scoring offense is undervalued. Florida's banged-up defense should give him opportunities to score. Kanye Udoh, Army ($5,900) – Udoh's performance hinges on QB Daily's status. If Daily sits, Udoh becomes a must-play against North Texas's weak run defense. Wide Receiver LaJohntay Wester, Colorado ($5,200) – Wester is consistently undervalued and has a strong role in Colorado's offense. His red-zone presence makes him a high-floor play. Tony Johnson, Cincinnati ($3,600) – Johnson's recent performances make him a value option against a pass-funnel West Virginia defense, with consistent targets from Sorsby. 4o Learn more about your ad choices. Visit megaphone.fm/adchoices