Customer Support & Success

Why is satisfied, loyal customers a goal for many businesses? Because they have far-reaching consequences on the company's performance and future. Undoubtedly, the help desk ... The post Winning Every Customer Case with Smart Help Desk Systems appeared first on Help Desk Migration Service.

It's no secret that the digital transformation of customer services has been taking a swing since the pandemic hit us. It's also no secret that ... The post How to Drive Digital Transformation of Customer Services appeared first on Help Desk Migration Service.

One of Spiceworks help desk versions is shutting down on December 31. The desktop edition wasn't updated and wouldn't be. So many Spiceworks users consider: ... The post Spiceworks Desktop vs Spiceworks Cloud: What's the Difference? appeared first on Help Desk Migration Service.

Raise your hand if you've thought about Zendesk pricing recently? Are you looking for an alternative? We feel you and come to the rescue with ... The post Pricing Overview of 7 Help Desk Solutions: Which Works Best for You? appeared first on Help Desk Migration Service.

If you're reading this, you're probably interested in improving your customer experience. Surely, every business has faced a lot of changes in recent months. The ... The post CX Expert Roundup: How to Improve Customer Experience appeared first on Help Desk Migration Service.

It makes typing a single query into the Google search engine to get a list of hundreds (maybe even thousands) of the best customer service ... The post The Best Customer Service Software Solutions 2021 — The HDM Collection appeared first on Help Desk Migration Service.

This time, we have a very special guest as a part of our series of interviews with top CX professionals. This is Adrian Swinscoe, who, ... The post Raise the Experience of Your Customers to a New Level with Adrian Swinscoe appeared first on Help Desk Migration Service.

Initially, customer support was a channel to deal with customers’ problems and complaints. Help desk solutions set it to a new level, and customer support ... The post 7 Help Desks that Address the Needs of eCommerce appeared first on Help Desk Migration Service.

While some people build conspiracy theories about the way artificial intelligence will conquer the human world, others use AI to their own advantage. Today’s interview ... The post How AI Changes Customer Experience: Meet Can Ozdoruk from Netomi appeared first on Help Desk Migration Service.

If you started a company and need a bespoke solution to all your customer requests, chances are you’ve heard about a tool called a help ... The post Best Free Help Desk Software – Reviews, Features, Pricing in 2021 appeared first on Help Desk Migration Service.

There is no doubt that eCommerce is gaining extreme popularity these days, as the world is becoming more and more digital. But how can you ... The post Get the Traffic that BUYS to Your Website with Chloë Thomas appeared first on Help Desk Migration Service.

We hope that you enjoyed our interview with Talia Wolf and found some useful conversion optimization tips there. Now, it’s high time to delve further ... The post Exploring the Omniscient Digital World with Alex Birkett appeared first on Help Desk Migration Service.

We continue to introduce you to the top customer support, CX, marketing, and sales experts as a part of our series of interviews. So we ... The post Emotional Targeting in Conversion Optimization: Meet Magical Talia Wolf appeared first on Help Desk Migration Service.

There is no doubt that finding a way to a customer’s heart is a goal almost every business pursues. After reading this interview, you will ... The post Find the Way to Your Customer’s Heart: Meet Jim Tincher appeared first on Help Desk Migration Service.

Under the frame of our series of interviews with top experts in customer experience and support, we are excited to announce that this blogpost is ... The post Totally Amazed by a Chief Amazement Officer of Shepard Presentations: Meet Amazing Shep Hyken appeared first on Help Desk Migration Service.

Nowadays, content marketing and digital PR carry a lot of weight regarding the development and promotion of businesses on the Internet. Moreover, these are the ... The post Boost Your Digital PR and Content Marketing Skills: Meet Dayana Mayfield appeared first on Help Desk Migration Service.

Over the past ten years or so, the world of online customer service has transformed multiple times. Long gone are the days when you have ... The post The Ultimate Comparison — ServiceNow vs ManageEngine appeared first on Help Desk Migration Service.

More often the customer-comes-first mentality becomes a part of business strategies. A sound understanding of customers is key to outstanding customer service and returning, loyal ... The post 21 Best Freshdesk Apps to Supercharge Your Support appeared first on Help Desk Migration Service.

Today nearly any business can provide outstanding customer support services with the numerous tools available on the market. The help desk helps in managing the ... The post Why Ticket Routing is Your Route to a Customer’s Heart appeared first on Help Desk Migration Service.

With the world shifting towards software tools, the general climate is becoming more and more flooded with new entries. Indeed, as soon as there is ... The post ServiceNow vs. Freshdesk — There’s More Than Meets The Eye appeared first on Help Desk Migration Service.

Intercom and Help Scout are big players on the market and are genuinely good at what they do. However, choosing between these two to transition ... The post Intercom vs Help Scout: a Head-to-Head Comparison appeared first on Help Desk Migration Service.

We just can’t resist covering new and old help desk solutions. Over the past five to seven years, the industry evolved tremendously. Tools have changed quite a bit. What was once an exclusive feature can now be found even in starter plans. All of this is thanks to an ever-growing competition from smaller vendors. Indeed, ... The post Dixa Software Review — Incredible Value for a Fair Price appeared first on Help Desk Migration Service.

If you’ve worked in a tech company before, then you’ve probably heard the term IT Service Management thrown around the office. What is IT service management & ITSM tools Whether it is your printer in your workplace or the very laptop you use to view this article, IT devices are everywhere these days. From smartphones ... The post Why Your Business Needs IT Service Management Software appeared first on Help Desk Migration Service.

If you found yourself in a place where your email just doesn’t cut it, then you’ve probably been thinking about moving to a dedicated help desk platform. After all, they are much more capable and can be used in other ways as well. But how does one move swiftly from say, Gmail or Outlook to ... The post A Comprehensive Guide To Zendesk Onboarding appeared first on Help Desk Migration Service.

If you’ve been following this blog for the past couple of months, you know that we like to cover many different tools from ears to toes. This time, we decided to take a closer look at HubSpot Service Hub to see how well the platform holds up, what are some of the unique features it ... The post A Complete Introduction to HubSpot Service Hub appeared first on Help Desk Migration Service.

Customer experience (CX) conferences have been a thing for a long time. They offer a unique opportunity to improve customer relationships and keep up with modern trends in customer service in a matter of days. Such fast-paced learning, combined with listening to the experts in the field and asking them questions,  made summits incredibly popular. ... The post The Ultimate Guide for Online Customer Service Events 2020 appeared first on Help Desk Migration Service.

The key to success in a customer-driven market is to create and maintain great relationships with customers. Zendesk can help you to do it at scale. With this customer support platform, you can connect with your customers on any channel. In a nutshell, there is no matter whether your clients want to get in touch […] The post A List of 10 Best Apps for Zendesk to Make Your Life Easier in 2020 appeared first on Help Desk Migration Service.

In 2020, we do not only have tools that are competing with one another but also tools from the same vendor competing to be the ... The post What Is the Difference Between Freshdesk and Freshservice? appeared first on Help Desk Migration Service.

If you are a start-up or a small-size business that still uses excel files to manage multiple things, and can’t put your finger as to how you can speed things up, you should consider and implement a help desk solution. These seemingly small systems were designed to be simple and efficient in all kinds of ... The post Key Reasons Why You Should Shift To a Help Desk Solution appeared first on Help Desk Migration Service.

This is an updated version of the article initially published in 2019. Now, the information is relevant as to May 2020. The debate over at which one is better, Cherwell or ServiceNow, seems to be eternal, and no one can answer the question. Each year, many Cherwell and ServiceNow alternatives appear, and it has become […] The post Cherwell vs ServiceNow — A Feature Comparison appeared first on Help Desk Migration Service.

With the majority of businesses working from home due to the COVID-19 pandemic, having a reliable asset, employee, and customer management system was never such a necessity as it is right now. If you are one of those business owners that are in search of such a tool you probably have heard about Jira Service ... The post Salesforce or Jira? — A Service Desk Showdown appeared first on Help Desk Migration Service.

If you somehow found yourself in a situation where you can’t decide which of the two Salesforce products are for you, namely, Sales Cloud and Service Cloud, then lucky you as we took the time and analyzed each system thoroughly so that you can have a clear opinion of which one is the right tool ... The post Sales Cloud or Service Cloud — A Salesforce Product Analysis appeared first on Help Desk Migration Service.

There are many different help desk systems out there. Some are paid others are free, and there are those that are crowdfunded. So, which one is actually better? To asnwer this question, you must align your needs and the tools in question to another and see what works for you. However, what WE can tell ... The post The Many Pitfalls of Free Help Desk Software appeared first on Help Desk Migration Service.

A good helpdesk that meets the needs of your company is a significant productivity booster. It can help take the tedious tasks out the way, reply to customers faster and improve customer satisfaction. However, the quality of your service depends not on the helpdesk alone. It’s the people behind it who make the magic happen. ... The post Tips On How to Improve Customer Service in 2020 appeared first on Help Desk Migration Service.

The world is full of different tools that were made to help businesses, individuals, and freelancers to handle complex work in an efficient way. The help desk and service desk space are no different. The industry offers a lot of options these days and often, picking the right one, can be a task in of ... The post Freshservice and Zendesk Under the Microscope appeared first on Help Desk Migration Service.

There are cases where picking a single help desk system can take days or even months. Imagine, you are operating a business that has grown enough to justify a dedicated help desk solution. You open the internet in search of a compatible tool and stumble on LiveAgent and Zendesk. Both tools seem promising but realistically, ... The post LiveAgent vs Zendesk — A Fresh Comparison appeared first on Help Desk Migration Service.

There is a slight misconception that service desks are used exclusively for item management purposes. That is not the case, and one such system, Intercom, aims to prove it. The system is equipped with dedicated customer engagement, lead generation, and customer support mechanisms. Intercom wants to be your your be-all-end-all tool for your business. But ... The post Intercom vs HubSpot Service Hub: Battle of Two Service Tools appeared first on Help Desk Migration Service.

If you are looking for a good IT service desk tool but the massive list of available products makes your head spin in circles, then fear not as we took the time and prepared a list of five solutions that are generally regarded by the public as the best there is. We’ll discuss what each ... The post A Definitive List of IT Service Desk Systems appeared first on Help Desk Migration Service.

There are many types of help desk solutions out there and not all of them share the same feature set. Some are created to provide bespoke communication capabilities, others are made with automation in mind from the very start, and then there are those that try both. Two such systems are LiveAgent and Freshdesk. Regular ... The post Can LiveAgent outmatch Freshdesk? — We Know the Answer appeared first on Help Desk Migration Service.

What are the benefits of asynchronous communication and why email is still important in 2020. We get tons of messages and notifications every day. Social media, instant messaging apps, and advertisers fight for our attention all the time. Will we lose this battle? Not necessarily. We can apply some changes to our default patterns and ... The post 6 Tips to Improve Productivity in Your Company with Asynchronous Communication appeared first on Help Desk Migration Service.

The need for a dedicated help desk system within an organization means that the amount of customer requests is not only huge but the capacity to handle them just isn’t there. But that is only half of the story. Many companies use a help desk system to handle different operations that do not involve customers. ... The post SysAid is Good But How Does It Compare To Zendesk? appeared first on Help Desk Migration Service.

In 2020, we not only have tools that are competing with one another but tools from the same vendor competing to be the very best. And who wins at the end of this competition? Well, consumers of course. Wrong! The thing is if you see two platforms from the same developer, all you get is ... The post The Differences Between Freshdesk vs Freshservice appeared first on Help Desk Migration Service.

Contents The History and Background of Zendesk and Freshdesk The Pricing of Zendesk and Freshdesk The Notable Features of Freshdesk The Notable Features of Zendesk The Main Drawbacks of both platforms What is common? What is different? For rival companies like Freshdesk and Zendesk, the ongoing competition may seem exhausting. But for us, customers, it […] The post Freshdesk vs Zendesk: How to Choose from Two Leaders? appeared first on Help Desk Migration Service.

There are so many terms when it comes to customer support software that often, even we get puzzled. We’ve already covered what help desk soft is, as well as we touched upon what’s an internal help desk. This is slowly becoming a “help desk 101” master class so bear with us. In any case, it’s […] The post What is a Support Ticket & How To Use One appeared first on Help Desk Migration Service.

What started as a helping system designed for a single purpose of documenting issues has evolved into a multi-billion dollar industry. Yes, we are talking about help desk software. These intangible systems have proven themselves to be one of the most impactful tools that helped many organizations gain the trust of customers across the globe. […] The post A Guide To Help Desk Software appeared first on Help Desk Migration Service.

For several years, many help and service desk solutions either evolved or ceased to exist. Some of the customer support software got incremental updates, others received a full overhaul. Some get both incremental and major updates for customer management all the time. Two such systems are HappyFox and Freshdesk. Both are considered to be very […] The post HappyFox vs Freshdesk Breakdown appeared first on Help Desk Migration Service.

Regardless of where you operate, good customer service is recognized everywhere. Whether you work in an e-commerce store or run a local one, focusing on customer support has become a winning strategy. And rightfully so, today, most customers know exactly what they want and don’t need extra information about the product or service they’re about […] The post Handling Customer Support In An E-Commerce Store appeared first on Help Desk Migration Service.

Our partnership with Freshworks began over two years ago. Freshworks (formerly Freshdesk) offers customer service tools that are easy to use and scale. Help Desk Migration wants to give companies the freedom to use the help desk that meets their needs best. The two worlds collided. Having migrated terabytes worth of customer support data to […] The post Ganesh Balaji on Partnership with Help Desk Migration and What it Takes to Become a Freshworks Partner appeared first on Help Desk Migration Service.

Typically, companies use help desk software so not a single customer issue slips through the cracks. But did you know that about 50% of the time, companies also use their help desk to handle internal support? What Is An Internal Help Desk? An internal help desk software as the name suggests is an application that […] The post What An Internal Help Desk Ticketing System Exactly Is? appeared first on Help Desk Migration Service.

If you are here, it means that you are looking for a Zendesk support ticket. Well, you’re in the right place as today we will be covering the basics, the not-so-basics, and everything in between. The reason why we do this is that there aren’t a lot of articles that cover the Zendesk support ticket […] The post How to use Zendesk Tickets? — Beginners Paradise To Zen Ticketing appeared first on Help Desk Migration Service.

If you have been wondering which to choose Intercom or Zendesk, the good news is you aren’t alone. That’s true, businesses vary by industries, size, purposes, the software they need, a budget for that software, and the list can go on. However, the customer service (and the ways how a company delivers it) creates a […] The post Resolving the Intercom vs Zendesk Dilemma appeared first on Help Desk Migration Service.