Podcasts about Help desk

Tony: -Carbonation Station: Bucked Up Miami -Electricity through osmosis: https://www.zmescience.com/ecology/japan-just-switched-on-asias-first-osmotic-power-plant-which-runs-24-7-on-nothing-but-fresh-water-and-seawater/ -Traeger Woodridge Pro Review -QLC is no longer a curse word: https://www.pcgamer.com/hardware/ssds/sk-hynixs-world-first-321-layer-qlc-flash-memory-chips-boasting-100-percent-faster-transfer-speeds-and-up-to-56-percent-greater-write-performance-will-be-in-gaming-pcs-next-year/ Jarron:  -Windows 11 is finally getting Bluetooth LE https://www.theverge.com/news/766569/microsoft-windows-11-bluetooth-super-wideband-stereo-le-audio-voice-feature -Dolby Vision 2: https://www.engadget.com/home/home-theater/dolby-announces-dolby-vision-2-expanding-picture-quality-beyond-hdr-123019504.html?src=rss -Goog can keep Chrome and Android: https://yro.slashdot.org/story/25/09/02/2119208/google-gets-to-keep-chrome-but-is-barred-from-exclusive-search-deals-judge-rules?utm_source=rss0.9mainlinkanon&utm_medium=feed Owen: -THIS is how you use a GPU(s) https://www.tomshardware.com/tech-industry/artificial-intelligence/laserweeder-packs-two-dozen-nvidia-gpus-and-lasers-to-zap-your-weed-problem-vaporizes-600-000-weeds-per-hour-with-sub-millimeter-precision-instant-laser-death-for-pesky-weeds -How do they know you're not watching youtube from work? https://www.cnet.com/tech/services-and-software/youtube-is-pausing-premium-family-plans-if-you-arent-watching-from-the-same-address/ -OpenAI IS monitoring your conversations. https://openai.com/index/helping-people-when-they-need-it-most/ Lando: -Just manipulate the AI and it will do what you want! https://www.theverge.com/news/768508/chatbots-are-susceptible-to-flattery-and-peer-pressure

Ellie Miller, LCSW-C joins me in today's episode to talk about showing up authentically in your marketing and why it matters for therapists. We dig into simple, effective ways to uncover your natural writing voice—like gathering feedback from loved ones and paying attention to how you communicate casually. Ellie also shares tips for building a brand voice cheat sheet, using AI tools like ChatGPT with intention, and steering clear of the overly academic language that can create distance with potential clients. We touch on the challenges of being real online—from video presence to self-disclosure to staying grounded in your values—and wrap up with her guidance on building deeper connection and confidence through your website and beyond. Attention Abundance Community members: Ellie is our Abundance Community trainer for September 2025. For details on the live training via Zoom, email the HelpDesk or check out the event listing in our private Abundance Community Facebook group. Sponsored by TherapyNotes®: Use promo code Abundant for 2 months free

Tony: -Carbonation Station: FitAid Mango Sorbet -New Bambu Printer: https://bambulab.com/en/h2s?utm_source=edm&utm_medium=newsletter&utm_campaign=h2s&sc_src=email_681173&sc_lid=72590185&sc_uid=8fsv3NQxFz&sc_llid=49117&sc_customer=glb_Gr.lantern%40gmail.com -Bambu H1C: https://forum.bambulab.com/t/h2c-is-on-the-way-here-s-how-it-all-started/191677 -Sure, it's prison, but come on: https://www.tomshardware.com/pc-components/storage/new-jersey-prisoner-laments-reliance-on-floppy-disks-for-appeals-documents-which-limits-file-size-to-1-44-mb-prisoners-allowed-20-floppy-disks-in-cell-but-usb-flash-sticks-are-banned -Trump admin kills wind farm that's almost done: https://apnews.com/article/offshore-revolution-wind-project-stopped-trump-33214b9efb8f3f7a98c58299581bff9f Jarron:  -All the Pixel announcements: Made by Google 2025: all the Pixel news and announcements -Do you want DMs in your music app? -Spotify is adding DMs Owen: -Cyborgs: Jellyfish Edition https://arstechnica.com/science/2025/08/scientists-are-building-cyborg-jellyfish-to-explore-ocean-depths/ -My garage is why we can't have nice things. https://arstechnica.com/cars/2025/08/junk-filled-garages-hurt-ev-sales-as-people-dont-have-room-for-chargers/ Lando: -Trying to cure cancer! With Bees https://www.newsweek.com/bee-venom-could-help-cure-type-cancer-2108354 With cells https://scitechdaily.com/researchers-uncover-cancers-secret-weapon-against-immune-cells/

Tony: -Googs announces their first small nuclear reactor: https://www.engadget.com/big-tech/google-announces-first-nuclear-site-to-power-its-data-centers-162627123.html -New format - Mini SSD: https://www.tomshardware.com/pc-components/ssds/china-introduces-up-to-2tb-mini-ssd-thats-3x-faster-than-the-microsd-express-used-in-the-switch-2-but-smaller-tiny-1517-ssd-is-just-15x17mm-and-boasts-impressive-performance-claims Jarron:  -Samsung pushing out improved mini-LED tech also: https://www.theverge.com/news/758063/samsung-micro-rgb-tv -HEXANITROGEN! https://science.slashdot.org/story/25/08/03/2042230/n6-hexanitrogen-synthesized-for-the-first-time---twice-as-energy-dense-as-tnt?utm_source=rss0.9mainlinkanon&utm_medium=feed Owen: -Crypto strikes again! Be careful out there buying drives. https://www.tomshardware.com/pc-components/hdds/seagate-spins-up-a-raid-on-a-counterfeit-hard-drive-workshop-authorities-read-criminals-writes-while-they-spill-the-beans -AI genetics?  https://www.vice.com/en/article/ai-is-talking-behind-our-backs-about-glue-eating-and-killing-us-all/ Lando: -New best in Baseball, according to SCIENCE! MY Story will save! https://www.nytimes.com/2025/08/12/science/baseball-statistics-babe-bonds.html LANG, (you know the replacement for when Lando is watching baseball): -Lang's new job with the new administration https://digitalcage-tecniplast.com/en/products/dvc-digital-ventilated-cage-for-digital-vivarium.html

The Army Contracting Command is seeking solutions for an Automated AI-Enabled Help Desk Assessment Event under a MA-IDIQ.Key Details•Type: Request for Solutions•Awards: One or more•Deadline: Sep 26, 2025, 11:59 PM EDTFor insights on opportunities like this, listen to our latest podcast!Contact ProposalHelper at sales@proposalhelper.com to find similar opportunities and help you build a realistic and winning pipeline.

Join host James Maude for a candid conversation with Matthew Toussaint - founder of Open Security and mastermind behind the legendary Subterfuge framework that once forced Starbucks to overhaul its Wi-Fi security. From his unexpected path as an aspiring Air Force lawyer to becoming a renowned cybersecurity educator, Matthew shares a lifetime of stories: a physical pen test that went spectacularly wrong at a franchise location, a medical clinic investigation that exposed an insider threat with international stakes, and how the MGM breach proved the devastating power of old-school phone-based social engineering.They dive into why AI is about to make help desk social engineering terrifyingly scalable, how a nervous 21-year-old's DefCon talk reshaped network security, and why, despite decades of warnings, the industry is still failing at the basics while attackers rapidly scale with artificial intelligence.

Tony: -Carbonation Station: Mtn Dew HoneyDew -MRI Machines are nuts: https://apnews.com/article/mri-machine-long-island-chain-necklace-24b4c34492811dd72b15c2fd26ec76fd# -Ford is betting big on electric: https://electrek.co/2025/08/11/fords-new-universal-ev-platform-is-a-game-changer-for-30k-evs/ -Many states looking into Data Center power draw: https://kutv.com/news/local/utah-among-those-states-evaluating-data-center-power-impact-on-household-bills Jarron: -Computer science bubble is bursting: https://developers.slashdot.org/story/25/06/25/1730250/the-computer-science-bubble-is-bursting?utm_source=rss0.9mainlinkanon&utm_medium=feed -Perplexity offers to buy Chrome. Hahahaha. https://www.theverge.com/news/758218/perplexity-google-chrome-bid-unsolicited-offer -Goodbye AOL dial up: https://tech.slashdot.org/story/25/08/10/0626249/aol-finally-discontinues-its-dial-up-internet-access---after-34-years?utm_source=rss0.9mainlinkanon&utm_medium=feed -Google is keeping goo.gl links alive afterall: https://blog.google/technology/developers/googl-link-shortening-update/ -Epic wins again: https://www.theverge.com/news/716856/epic-v-google-win-in-appeals-court Owen: -It all began when AI overcame the anti-bot checkbox. Checkmate humanity. https://slashdot.org/story/25/07/28/2034216/openais-chatgpt-agent-casually-clicks-through-i-am-not-a-robot-verification-test -ChatGPT-5 and 5-Thinking models released… and the launch was…bad. https://arstechnica.com/information-technology/2025/08/the-gpt-5-rollout-has-been-a-big-mess/

Send us a textWhat happens when a tech whiz with a passion for helping others builds a movement instead of a business? In this compelling episode, Joey Pinz sits down with Mendy Green—founder of Rising Tide and a key force behind MSPGeek—to explore his remarkable evolution from accounts receivable clerk to tech strategist, community builder, and nonprofit leader.Mendy opens up about the importance of personal motivation, the pitfalls of forcing discipline, and why community matters more than profit. From organizing an affordable, vendor-neutral MSP conference to leading by example in an industry full of silos, Mendy shares what drives him: responsibility to others. He also reflects on his love for music, the power of perspective, and how Krav Maga training taught him more about consistency than any business book ever could.

Aja Evans, LMHC joins me in today's episode to talk about her upcoming book on money in therapy—how it shows up in the room, and why it matters for both therapists and clients. We dig into common financial struggles faced by therapists (especially women), gaps in financial education during grad school, and how social media can distort our sense of financial reality. Aja also shares her take on wealth, class, and power dynamics in the therapy world, plus what she hopes readers take away from the book. We wrap up with a personal chat about housing, future goals, and what's next for her. Visit ajaevanscounseling.com for Aja's book Feel Good Finance.  Attention Abundance Community members: Aja is our Abundance Community trainer for August 2025. For details on the live training via Zoom, email the HelpDesk or check out the event listing in our private Abundance Community Facebook group. Sponsored by TherapyNotes®: Use promo code Abundant for 2 months free

This year is a 'Happy 21st!' for Renae Pitargue and her First Class Accounts franchise. Having successfully created her ideal business, Renae is now able to step back from day-to-day client management and is enjoying her primary role of support person to her small, dedicated team. When asked why she chose a  franchise business, her response is quick and compelling. 

Tony: -The Carbonation Station: Rock Star Zero Carb review. -Killer Fungus may have other purpose: https://www.popularmechanics.com/science/health/a65401699/king-tut-fungus-cancer-cure/ -I want that…: https://electrek.co/2025/07/21/inmotion-launches-50-mph-commuter-electric-scooter-would-you-ride-it/ Jarron: -The Carbonation Station: Strawberry Peach La Croix -Intel is circling the drain because of accounting: https://daringfireball.net/linked/2025/07/26/intel-needs-a-big-customer -New one for the Google graveyard: https://daringfireball.net/linked/2025/07/26/google-link-shortener Owen: -Taking out loans against your GPU's. Nvidia is its own currency now. https://www.pcgamer.com/hardware/startups-are-using-nvidias-ai-gpus-as-collateral-to-secure-loans-of-up-to-usd10-billion-from-financial-institutions/ -BitChat? Read that again… https://mobile.slashdot.org/story/25/07/29/216224/jack-dorseys-bluetooth-messaging-app-bitchat-now-on-app-store Lando: -Earth is a tilt a whirl https://www.popularmechanics.com/science/environment/a65515974/why-earth-has-tilted-science/

SummaryIn this episode, Adam Brewer and Andy Jaw discuss recent SharePoint vulnerabilities, the importance of data protection and governance, and the implications of the Clorox cyber attack. They explore the challenges of managing insider threats in IT, emphasizing the need for robust security measures and proactive communication with customers. The conversation highlights the critical nature of cybersecurity in today's digital landscape and the responsibilities of organizations to protect their data and systems.----------------------------------------------------YouTube Video Link: https://youtu.be/gH8jS0mai2U----------------------------------------------------Documentation:https://msrc.microsoft.com/blog/2025/07/customer-guidance-for-sharepoint-vulnerability-cve-2025-53770/https://www.microsoft.com/en-us/security/blog/2025/07/22/disrupting-active-exploitation-of-on-premises-sharepoint-vulnerabilities/?msockid=247fdde1b8b2631d1f8bc80db91a6238https://arstechnica.com/security/2025/07/how-do-hackers-get-passwords-sometimes-they-just-ask/https://flaglerlive.com/it-attack-firing/----------------------------------------------------Contact Us:Website: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://bluesecuritypod.comBluesky: https://bsky.app/profile/bluesecuritypod.comLinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/bluesecpodYouTube: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.youtube.com/c/BlueSecurityPodcast-----------------------------------------------------------Andy JawBluesky: https://bsky.app/profile/ajawzero.comLinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/in/andyjaw/Email: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠andy@bluesecuritypod.com⁠----------------------------------------------------Adam BrewerTwitter: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/ajbrewerLinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/in/adamjbrewer/Email: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠adam@bluesecuritypod.com

-The Carbonation Station: Fitaid Blackberry Pineapple review. -The risks of Vibe Coding: https://www.pcgamer.com/software/ai/i-destroyed-months-of-your-work-in-seconds-says-ai-coding-tool-after-deleting-a-devs-entire-database-during-a-code-freeze-i-panicked-instead-of-thinking/ -Samsung Galaxy Z Fold 7: https://www.engadget.com/mobile/smartphones/samsung-galaxy-z-fold-7-review-foldable-phone-nirvana-for-a-price-123004636.html -Another completely normal move from Microsoft: https://www.theverge.com/news/709737/microsoft-movies-tv-store-closure-xbox-windows -Uncharted is back baby! https://www.engadget.com/transportation/evs/subarus-third-ev-is-the-uncharted-yep-with-300-miles-of-range-and-338-horsepower-130015496.html?src=rss -Pixel event coming: https://www.engadget.com/mobile/smartphones/the-next-made-by-google-event-better-known-as-the-pixel-launch-is-set-for-august-20-162832319.html?src=rss -ChatGPT Agent: https://daringfireball.net/linked/2025/07/18/chatgpt-agent -I am officially rebranding as a “vibe coder” https://developers.slashdot.org/story/25/07/06/0357235/vibe-coder-who-doesnt-know-how-to-code-keeps-winning-hackathons-in-san-francisco -Anti Leap Second https://www.cnn.com/2025/07/21/science/earth-spinning-faster-shorter-days

After a terrific win last week, Bing Kao has returned to see if he can do it again. Listen in and play along! Here are today's clues:  1. A Breakfast Club member, one who shifts shapes?, indulgence spree, a curveball (informally).  2. One, Phone, Help Desk, India.  3. Black being Shallow, Green Lantern, Cranston in the Middle, Chalamet's middle.  4. A ring song, A League of Their Own, American women known for her riveting performance, Perez. 

When life feels overwhelming, it's easy to want to give up. In this message, Dr. Tony Evans points us to the help desk in Heaven—where we can connect with the One who understands our struggles and gives us the strength to keep going.

When life feels overwhelming, it's easy to want to give up. In this message, Dr. Tony Evans points us to the help desk in Heaven—where we can connect with the One who understands our struggles and gives us the strength to keep going.

When life feels overwhelming, it's easy to want to give up. In this message, Dr. Tony Evans points us to the help desk in Heaven—where we can connect with the One who understands our struggles and gives us the strength to keep going.

-Go Home Elon, you're drunk: https://www.engadget.com/general/im-not-losing-sleep-over-elon-musks-political-ambitions-160116542.html -Lasers killing mosquitoes! This looks like a good story, too bad Jarron's internet sucks…  https://www.tomshardware.com/peripherals/this-invention-can-use-lidar-to-shoot-down-30-mosquitoes-per-second-with-a-laser-photonmatrix-range-has-up-to-6-meter-kill-zone-can-gauge-distance-orientation-and-body-size-in-3-milliseconds -If you're not zapping your armpits with Cold Atmospheric Plasma, what are you even doin?!? https://newatlas.com/medical-devices/pladeo-plasma-deodorant-alternative/ https://www.indiegogo.com/projects/pladeo-world-s-first-bio-plasma-deodorant-device#/ -Stephen Hawking UPGRADE!! https://arstechnica.com/science/2025/06/a-neural-brain-implant-provides-near-instantaneous-speech/  -AI music segment like Lambos, but better.  Need 1 minute 30 seconds to play a song.   -Easy print 3d topology maps - https://www.map2stl.com/

Jenn Fredette, LPC, MA, M.Div joins me in today's episode to share insights on building passive income as a therapist, emphasizing that while “passive” income is possible, it still requires strategy and effort—especially when it comes to leveraging intellectual property. She introduces a new freebie outlining three scalable income pathways and explores options like group practices and alternative revenue streams. Jenn also highlights the importance of clear client messaging, smart marketing, and the ongoing challenge of balancing clinical work with business growth. Visit athinkersguide.com/scale for Jenn's freebie! Attention Abundance Community members: Jenn is our Abundance Community trainer for July 2025. For details on the live training via Zoom, email the HelpDesk or check out the event listing in our private Abundance Community Facebook group. Sponsored by TherapyNotes®: Use promo code Abundant for 2 months free

In today's Tales From Tech Support, we dive into the maddening reality of working help desk and IT support. From users who swear their second monitor doesn't exist to VPs who Google Google, this episode is packed with wild stories from the front lines. Whether you're a seasoned sysadmin or just tech-savvy enough to survive, these tales will hit home. Get ready to laugh, cringe, and nod in painful solidarity.Get your Custom Hand Turned Pen by Rob at https://CanadianRob.comSubmit your own stories to KarmaStoriesPod@gmail.com.Karma Stories is available on all major Podcasting Platforms and on YouTube under the @KarmaStoriesPodcast handle. We cover stories from popular Reddit Subreddits like Entitled Parents, Tales From Tech Support, Pro Revenge and Malicious Compliance. You can find new uploads here every single day of the week!Rob's 3D Printing Site: https://Dangly3D.comBecome a supporter of this podcast: https://www.spreaker.com/podcast/karma-stories--5098578/support.

-Just use Zigbee. Screw Sengled -Nothing Phone 3: https://www.engadget.com/mobile/smartphones/the-799-nothing-phone-3-has-four-50mp-cameras-and-a-secondary-micro-led-display-173014537.html -Nomad Leather Mag Wallet review -ChatGPT Psychosis: https://slashdot.org/story/25/06/28/1859227/people-are-being-committed-after-spiraling-into-chatgpt-psychosis?utm_source=rss0.9mainlinkanon&utm_medium=feed -CarFax….for PC's? PCFax? HP tryna cut in on the secondary market… https://spectrum.ieee.org/carmax-used-pcs -AI and Fair Use in Court! Deep Dive https://www.npr.org/2025/06/25/nx-s1-5445242/federal-rules-in-ai-companys-favor-in-landmark-copyright-infringement-lawsuit-authors-bartz-graeber-wallace-johnson-anthropic -Velvet Sundown - Also an AI Story 

What happens when a customer service platform stops thinking like a vendor and starts operating like a partner? In this episode of Tech Talks Daily, I sit down with Andrew Lawson, EVP and GM for Zendesk Europe, to explore how the company is redefining the future of customer experience through AI, innovation, and a customer-first mindset. Zendesk may be a global name, but its European roots and strategic growth across the continent tell a story of evolution. From its founding in Copenhagen to becoming a powerhouse that supports over 100,000 customers globally, Zendesk has remained focused on one thing: being the best in customer service. Andrew and I unpack how this commitment translates into real-world outcomes, from faster resolution times to dynamic partnerships with top UK brands like Tesco, Next, and Liberty London. One of the standout themes of our discussion is the company's investment in Agentic AI, designed to handle up to 80 percent of customer interactions while leaving high-touch cases to human agents. We also dive into Zendesk's outcome-based pricing model, a shift that aligns success with resolution rather than licenses or agent seats. Andrew offers insights into why this change reflects a broader market expectation for ROI-driven platforms. We also touch on the company's five acquisitions over the last 18 months, including Local Measure, and how these moves strengthen Zendesk's capabilities in the CCAS space and deepen integrations with platforms like AWS Connect. As AI continues to shape customer and employee experiences, the conversation explores not just the technology but also the challenges, especially around execution, platform stability, and cybersecurity. So, what should business leaders be doing right now to balance rapid AI adoption with responsible deployment? How are enterprise expectations evolving in the face of economic pressure and customer demand? And what does it mean to lead in customer service when the rules are changing fast? Tune in to hear Zendesk's perspective from the frontlines of transformation.      

-Fiber lines don't have copper you idiots: https://www.tomshardware.com/networking/misguided-copper-thieves-plunge-la-into-internet-blackout-perps-cut-lines-only-to-find-fiber-optic-cables -Biggest DDOS attack yet: https://www.tomshardware.com/tech-industry/cyber-security/massive-ddos-attack-delivered-37-4tb-in-45-seconds-equivalent-to-10-000-hd-movies-to-one-victim-ip-address-cloudflare-blocks-largest-cyber-assault-ever-recorded -Come on seriously? Trump Mobile?... https://www.engadget.com/mobile/god-help-us-donald-trump-is-launching-trump-mobile-and-plans-to-sell-a-phone-155830166.html -New Beastly Drone from DJI: https://dronedj.com/2025/06/10/dji-new-drone-matrice-400/?extended-comments=1 -Type 1 Diabetes cured: https://science.slashdot.org/story/25/06/22/0317248/people-with-severe-type-1-diabetes-are-cured-in-small-trial-of-new-drug?utm_source=rss0.9mainlinkanon&utm_medium=feed -NFC is getting a range boost: https://www.theverge.com/news/689281/nfc-15-update-tap-to-pay-range-boost -Doc Ock Connors would be proud: https://science.slashdot.org/story/25/06/19/2130210/axolotl-discovery-brings-us-closer-than-ever-to-regrowing-human-limbs?utm_source=rss0.9mainlinkanon&utm_medium=feed -Well, Apple went there: https://www.theverge.com/news/692276/apple-wallet-notification-f1-movie-ad -HDMI 2.2 specs have been finalized: https://www.engadget.com/home/home-theater/hdmi-22s-full-specs-have-been-finalized-with-better-support-for-modern-displays-130020213.html?src=rss -Robotaxi is live: https://www.engadget.com/transportation/teslas-first-robotaxi-rides-kick-off-in-austin-texas-100015076.html?src=rss -I waited a long time to bring this here, but here it is! Robot Riding…in 2050… https://www.cnet.com/tech/rideable-horse-robot-viral-video-the-real-story-behind-it/ -Is nothing sacred anymore?!? https://www.msn.com/en-us/public-safety-and-emergencies/health-and-safety-alerts/think-twice-before-you-click-unsubscribe/ar-AA1GoBBj -SpaceX Starship 36 blows up impressively. https://spacepolicyonline.com/news/on-pad-explosion-deals-another-setback-to-starship/

Today's Tales from Tech Support episode brings you stories of IT resilience, unexpected laughs, and pure tech absurdity. From a university-wide email apocalypse caused by unread migration instructions to an industrial Bluetooth device turning a whole company into accidental holiday tech support, chaos reigns. But there's light too... like a pool-party cancellation handled adorably by a kid named Leon Lionheart. Whether it's over-engineering a desktop or walking a retired lawyer through shutdown options, this episode captures it all.Get your Custom Hand Turned Pen by Rob at https://CanadianRob.comSubmit your own stories to KarmaStoriesPod@gmail.com.Karma Stories is available on all major Podcasting Platforms and on YouTube under the @KarmaStoriesPodcast handle. We cover stories from popular Reddit Subreddits like Entitled Parents, Tales From Tech Support, Pro Revenge and Malicious Compliance. You can find new uploads here every single day of the week!Rob's 3D Printing Site: https://Dangly3D.comBecome a supporter of this podcast: https://www.spreaker.com/podcast/karma-stories--5098578/support.

-BT 6.0! https://www.notebookcheck.net/5-Bluetooth-6-0-features-I-think-will-improve-your-earbuds-experience.1036858.0.html -New Corvette: https://www.caranddriver.com/news/a65079561/2026-chevrolet-corvette-zr1x-revealed/ -Tesla Solar, Elon, and getting DOGED.  Cut til you bleed, then back off 10%. NEM 3.0(Net Energy Metering) Way over scoped usage, custom development, direct line support.   -Personal solar setup on trailer overview.  12v vs 24v and what it took to run my air conditioner purely on battery.   -23andMe bankruptcy is going… swimmingly. Seriously go delete your genetic data from that place right now. https://www.foxbusiness.com/technology/states-take-legal-action-23andme-attempts-sell-customer-genetic-information-amid-bankruptcy -This explains a lot for me. Maybe it will for you too. Windows Hello face unlock low light ability nerfed by microsoft. https://www.windowscentral.com/software-apps/windows-11/windows-hello-face-unlock-no-longer-works-in-the-dark-and-microsoft-says-its-not-a-bug -Artificial Eclipse Follow up! https://www.space.com/stargazing/solar-eclipses/behold-1st-images-of-artificial-solar-eclipse-captured-by-esas-proba-3-mission 

In this episode of Karma Stories, we dive into the chaotic world of tech support with a fresh batch of Tales From Tech Support. From professors who don't know what a click is to lazy coworkers who finesse their way out of doing any work, these stories highlight the daily madness IT professionals deal with. You'll hear about clueless executives, user-created disasters, and a coworker who masterfully dodges responsibility. If you've ever worked in IT, this one will hit close to home.Get your Custom Hand Turned Pen by Rob at https://CanadianRob.comSubmit your own stories to KarmaStoriesPod@gmail.com.Karma Stories is available on all major Podcasting Platforms and on YouTube under the @KarmaStoriesPodcast handle. We cover stories from popular Reddit Subreddits like Entitled Parents, Tales From Tech Support, Pro Revenge and Malicious Compliance. You can find new uploads here every single day of the week!Rob's 3D Printing Site: https://Dangly3D.comBecome a supporter of this podcast: https://www.spreaker.com/podcast/karma-stories--5098578/support.

-AI not looking so hot: https://www.tomshardware.com/tech-industry/artificial-intelligence/chatgpt-got-absolutely-wrecked-by-atari-2600-in-beginners-chess-match-openais-newest-model-bamboozled-by-1970s-logic https://futurism.com/apple-damning-paper-ai-reasoning -This plane is HUUUUGE: https://aviationa2z.com/index.php/2025/06/07/largest-aircraft-in-the-world-to-make-its-debut-at-paris-air-show/#google_vignette -WWDC https://www.theverge.com/news/682769/apple-wwdc-2025-biggest-announcements-ios-26 https://www.theverge.com/news/683738/apple-iphone-ios-26-changes-liquid-glass-wwdc-2025 -Apple has to keep web links in the App Store: https://www.theverge.com/news/679946/apple-rejected-court-attempt-to-stop-app-store-web-links -Plastic that biodegrades easily: https://science.slashdot.org/story/25/06/04/1718212/scientists-in-japan-develop-plastic-that-dissolves-in-seawater-within-hours?utm_source=rss0.9mainlinkanon&utm_medium=feed -What are YOU doing with all your blank discs? https://www.tomshardware.com/pc-components/storage/new-tool-burns-images-onto-compact-discs-recording-area-using-ones-and-zeros-unlike-lightscribe-the-technique-works-on-any-disc Apple things -Data Speeds are getting nuts https://interestingengineering.com/innovation/19-core-optical-fiber-for-faster-internet

-We're getting a new ocean! https://people.com/one-of-earths-continents-is-slowly-pulling-apart-and-may-create-a-whole-new-ocean-africa-11725777 -BS micro battery: https://www.earth.com/news/scientists-created-carbon-14-battery-that-lasts-5700-years-without-a-recharge/ -Fille under No Duh: https://www.engadget.com/social-media/tiktok-ripe-with-mental-health-misinformation-new-study-reports-150359735.html -Smartphone from North Korea is wild: https://yro.slashdot.org/story/25/06/02/194210/north-korean-smartphones-automatically-capture-screenshots-every-5-minutes-for-state-surveillance -Wood that is stronger than steel is coming: https://science.slashdot.org/story/25/05/14/0049202/inventwood-is-about-to-mass-produce-wood-thats-stronger-than-steel?utm_source=rss0.9mainlinkanon&utm_medium=feed -Android InventWood Is About To Mass-Produce Wood That's Stronger Than Steel - Slashdot16 features: https://www.androidauthority.com/android-16-features-3484159/ -Windows is finally getting somewhat better HDR: Windows 11 gets some much-needed HDR improvements -This is the best story I could come up with. Stay sharp out there! (Thanks, Owen! We know you tried!) https://science.slashdot.org/story/25/05/23/0936251/sharp-knives-reduce-onion-induced-tears-by-limiting-droplet-spray-study-finds -Rotating Detonation Rocket Engine (RDRE) super cool rocket tech. https://arstechnica.com/space/2025/05/venus-aerospace-flies-its-rotating-detonation-rocket-engine-for-the-first-time/ https://www.youtube.com/watch?v=GslZnuDjQqI -Im always onboard for a smart contact lens!! https://arstechnica.com/science/2025/05/infrared-contact-lenses-let-you-see-in-the-dark/ -Car Robits https://www.popularmechanics.com/cars/hybrid-electric/a64856122/hyundai-ev-charging-robot/  -Airplane Robits https://kslnewsradio.com/colleges-universities/uvu-students-pioneer-aircraft-taxiing/2217924/

In this episode of Tales From Tech Support, one user thinks a blank screen means the internet is down while another blames updates for breaking the VPN. A simple quotation mark nearly derails an entire finance department, and someone loads 100GB of files onto their work laptop. From misunderstood mice to vanished software windows, it's a parade of digital chaos. Stick around for the one user who left tech support truly speechless.Submit your own stories to KarmaStoriesPod@gmail.com.Karma Stories is available on all major Podcasting Platforms and on YouTube under the @KarmaStoriesPodcast handle. We cover stories from popular Reddit Subreddits like Entitled Parents, Tales From Tech Support, Pro Revenge and Malicious Compliance. You can find new uploads here every single day of the week!Rob's 3D Printing Site: https://Dangly3D.comBecome a supporter of this podcast: https://www.spreaker.com/podcast/karma-stories--5098578/support.

-New type of printer (Adam Savage Video): https://www.youtube.com/watch?v=SD8r1UBwLL0 -That's a lot of fake Apple chargers: https://wccftech.com/fake-apple-chargers-worth-more-than-7-million-caught-by-authorities/ -What are they thinking? Scott Forstall Has Been Advising The Browser Company -This vacuum is my new obsession: The Dyson PencilVac is the most stick-like stick vacuum ever -No More Arc :( https://browsercompany.substack.com/p/letter-to-arc-members-2025 -Veo 3 is TOO GOOD https://www.techradar.com/computing/artificial-intelligence/i-write-about-ai-for-a-living-and-i-havent-seen-ai-video-as-realistic-as-veo-3-before-here-are-the-9-best-examples  -3D printers have fingerprints: https://www.tomshardware.com/3d-printing/ai-can-track-3d-printed-parts-back-to-specific-machine-that-made-them

InfoComm 2025 comes to sunny Orlando June 11-13, showcasing some of the most innovative technology in the AV industry. We are taking a look at what's going to be on the floor at the Orange County Convention Center in the coming days of the show.The video version of this preview can be found here.We talk to Paul Dexter, CEO of Jetbuilt, about their innovations to the Helpdesk through Jetbot, an AI-powered project assistant. We also talk about the other solutions they are showcasing at booth 4369 during the show.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Custom Crispr is here: https://www.livescience.com/health/genetics/us-baby-receives-first-ever-customized-crispr-treatment-for-genetic-disease ol wut, google?: https://www.engadget.com/ai/google-wants-250-per-month-in-return-for-its-new-ai-ultra-plan-180248513.html Chicago Sun-Times invented a bunch of fake books: https://news.slashdot.org/story/25/05/20/2019221/chicago-sun-times-prints-summer-reading-list-full-of-fake-books?utm_source=rss0.9mainlinkanon&utm_medium=feed Google I/O Slop: https://www.theverge.com/news/669408/google-io-2025-biggest-announcements-ai-gemini Data breaches are not a joke https://decrypt.co/321076/coinbase-data-breach-will-lead-to-people-dying-techcrunch-founder-says 23andMe buyer announced… rip your genome privacy https://yro.slashdot.org/story/25/05/19/2039213/regeneron-pharmaceuticals-to-buy-23andme-and-its-data-for-256-million Ok really though… maybe “World” (formerly worldcoin) is worth talking about? https://www.theregister.com/2025/05/04/sam_altman_startup_world/ Elgato Stream Deck Everywhere https://www.theverge.com/news/669323/elgato-stream-deck-modules-vsd-scissor-switches

-Samsung goes on an audio buying spree: https://www.engadget.com/audio/samsung-is-paying-350-million-for-audio-brands-bowers--wilkins-denon-marantz-and-polk-131514754.html?guccounter=1 -Tokamak reactor magnet is beefy: https://gizmodo.com/iter-just-assembled-the-worlds-most-powerful-fusion-magnet-2000597387 -Philips is debuting 3D printed replaceable parts: Philips Debuts 3D Printable Components To Repair Products -The alchemists were right all along: Scientists find lead really can be turned into gold (with help from the Large Hadron Collider) -Amazfit Active 2 review -DJI is sort of giving up on the US: DJI is skipping the US with its most advanced drone yet -China is slowing everyone's roll https://www.sustainability-times.com/environmental-protection/china-disrupts-earths-rotation-nasa-confirms-massive-project-is-slowing-the-planet-with-unprecedented-global-consequences/ -Cyber Skirmishes. Walz Telemessage usage and GlobalX air hack. https://yro.slashdot.org/story/25/05/05/2044211/messaging-app-used-by-mike-waltz-trump-deportation-airline-globalx-both-hacked-in-separate-breaches -Google is going ham with it's new G logo! https://9to5google.com/2025/05/12/google-icon-update/ -Rich Peeps suck! https://www.theguardian.com/environment/2025/may/07/two-thirds-of-global-heating-caused-by-richest-study-suggests

-New AIO coolers on the horizon: https://www.tomshardware.com/pc-components/liquid-cooling/aseteks-key-watercooling-patent-expires-today-as-the-company-seeks-to-sell-its-cooling-business -How much do you love Mtn Dew: https://parade.com/food/mountain-dew-celebrates-die-hard-fans-with-epic-opportunity -Apple lost. Bigly. https://arstechnica.com/tech-policy/2025/04/fortnite-will-return-to-ios-after-court-slams-apples-obvious-cover-up/ -They are appealing, of course. https://apple.slashdot.org/story/25/05/05/1623223/apple-will-appeal-contempt-ruling-in-epic-games-case-over-app-store?utm_source=rss0.9mainlinkanon&utm_medium=feed -Amazon is already taking advantage: https://www.engadget.com/big-tech/kindles-ios-app-now-has-a-button-to-make-it-easier-to-buy-books-154505235.html?src=rss -A dude created the best antivenom. All on his own. https://science.slashdot.org/story/25/05/03/2040208/unparalleled-snake-antivenom-made-with-antibodies-from-a-man-bitten-200-times?utm_source=rss0.9mainlinkanon&utm_medium=feed -I would do the normal “Skype, we hardly knew ye” but seriously. Just die. https://slashdot.org/story/25/05/05/1938237/microsoft-shuts-down-skype -May the 4th… Consumer Edition. https://entertainment.slashdot.org/story/25/05/05/0150219/star-wars-day-celebrations-hit-fortnite-disney-xcom---and-retailers-everywhere -Necessity: the mother of invention. https://hardware.slashdot.org/story/25/05/04/036210/did-peking-u-just-make-the-worlds-fastest-transistor---without-using-silicon -Crispy Pigs! https://gizmodo.com/the-fda-just-approved-the-first-crispr-edited-pigs-for-food-2000597425

We are back with a live edition of Help Desk featuring fresh questions from Reddit and… YOU!  Watch the recording: https://www.youtube.com/live/uwGn-N7I5bs?si=_uV6ZgozIdFhxOWB Join our livestream on YouTube and Twitch every month. We'd love to hear from you in real-time!

Today we're on part two of a three part series on modern shopping carts. I've chosen Kartra. After reviewing 44 other carts. Took me about 100 hours and I paid for some of their training just to evaluate them. Ended up with Kartra, but part one was on all the features you should have, so if you missed that, go back and listen to that. Screw The Commute Podcast Show Notes Episode 986 How To Automate Your Business - https://screwthecommute.com/automatefree/ Internet Marketing Training Center - https://imtcva.org/ Higher Education Webinar – https://screwthecommute.com/webinars See Tom's Stuff – https://linktr.ee/antionandassociates 00:23 Tom's introduction to Modern Carts Part 2 02:30 Autoresponders, Sequences and Automations 07:40 Recurring Billing, Upsells and Split Testing 10:55 Your own Help Desk, Online Calendars and AI Entrepreneurial Resources Mentioned in This Podcast Higher Education Webinar - https://screwthecommute.com/webinars Screw The Commute - https://screwthecommute.com/ Screw The Commute Podcast App - https://screwthecommute.com/app/ College Ripoff Quiz - https://imtcva.org/quiz Know a young person for our Youth Episode Series? Send an email to Tom! - orders@antion.com Have a Roku box? Find Tom's Public Speaking Channel there! - https://channelstore.roku.com/details/267358/the-public-speaking-channel How To Automate Your Business - https://screwthecommute.com/automatefree/ Internet Marketing Retreat and Joint Venture Program - https://greatinternetmarketingtraining.com/ KickStartCart - http://www.kickstartcart.com/ Copywriting901 - https://copywriting901.com/ Become a Great Podcast Guest - https://screwthecommute.com/greatpodcastguest Training - https://screwthecommute.com/training Disabilities Page - https://imtcva.org/disabilities/ Tom's Patreon Page - https://screwthecommute.com/patreon/ Tom on TikTok - https://tiktok.com/@digitalmultimillionaire/ Switching Shopping Cart Course - https://www.screwthecommute.com/kscswitch Kartra Special Offer - https://www.screwthecommute.com/kartra Email Tom: Tom@ScrewTheCommute.com Internet Marketing Training Center - https://imtcva.org/ Related Episodes Modern Carts Part 1 - https://screwthecommute.com/985/ More Entrepreneurial Resources for Home Based Business, Lifestyle Business, Passive Income, Professional Speaking and Online Business I discovered a great new headline / subject line / subheading generator that will actually analyze which headlines and subject lines are best for your market. I negotiated a deal with the developer of this revolutionary and inexpensive software. Oh, and it's good on Mac and PC. Go here: http://jvz1.com/c/41743/183906 The Wordpress Ecourse. Learn how to Make World Class Websites for $20 or less. https://screwthecommute.com/wordpressecourse/ Join our Private Facebook Group! One week trial for only a buck and then $37 a month, or save a ton with one payment of $297 for a year. Click the image to see all the details and sign up or go to https://www.greatinternetmarketing.com/screwthecommute/ After you sign up, check your email for instructions on getting in the group.

Lauren Gourley, MSW, LSCW, IMH-E®, PMH-C joins me to explore the unique challenges and rewards of balancing life as a professional helper/practice builder with the ongoing journey of parenting. She highlights how our professional experiences can influence our parenting—both positively and negatively—and how our roles as parents can impact our work. She also shares the importance of creating spaces for support and reflection to help us navigate, understand, and integrate these interconnected identities. This episode is also available to stream on our YouTube channel!   Attention Abundance Community members: Lauren is our Abundance Community trainer for May 2025. For details on the live training via Zoom, email the HelpDesk or check out the event listing in our private Abundance Community Facebook group.   Sponsored by TherapyNotes®: Use promo code Abundant for 2 months free   Sponsored by Paubox: Use code ABUNDANT to get $250 off your first year   Learn more about today's guest here: https://www.abundancepracticebuilding.com/blog.   To check out our free resources, including weekly worksheets & our Tasky Checklist, visit https://www.abundancepracticebuilding.com/links. Learn how to fill your practice with the Abundance Party! Join today & get 75% off your first month with promo code PODCAST: https://www.abundancepracticebuilding.com/abundanceparty 

In the very first episode of CEO Help Desk, Adrienne Dorison and Emily Doyle introduce the fresh new format designed to serve overwhelmed small business owners—just like you. Here's the deal: Each week, you'll hear a real business owner walk through a specific operational or leadership challenge on air with Adrienne and Emily. Then in the following episode, your co-hosts debrief and go even deeper with ideas, context, and strategies to help you apply the same lessons to your own business. Whether you're looking to delegate more, streamline operations, or step out of the day-to-day, CEO Help Desk is your go-to coaching corner. What to Expect: ✅ Coaching episodes with business owners in the $500K–$5M revenue range ✅ Honest, strategic conversations (with a healthy dose of humor) ✅ Tangible takeaways from every challenge we tackle ✅ Behind-the-scenes insight in our debrief episodes ✅ Opportunities to submit your own business challenge for a future episode Think of it as part Run Like Clockwork, part Dear Work Wives — with a side of “passion for yapping,” as Emily says. If you're ready to grow a more sustainable, scalable business without being glued to your Slack channel 24/7, hit subscribe and let's dive in! And if you want to be a guest, fill in this form!

Deepfake Porn Bots, Skype, dd, Venom Spider, CISA, IT Helpdesk, Rob Allen, and more on the Security Weekly News. Segment Resources: https://cybersecuritynews.com/cyber-security-company-ceo-arrested/ This segment is sponsored by ThreatLocker. Visit https://www.securityweekly.com/threatlocker to learn more about them! Visit https://www.securityweekly.com/swn for all the latest episodes! Show Notes: https://securityweekly.com/swn-474

Deepfake Porn Bots, Skype, dd, Venom Spider, CISA, IT Helpdesk, Rob Allen, and more on the Security Weekly News. Segment Resources: https://cybersecuritynews.com/cyber-security-company-ceo-arrested/ This segment is sponsored by ThreatLocker. Visit https://www.securityweekly.com/threatlocker to learn more about them! Show Notes: https://securityweekly.com/swn-474

Deepfake Porn Bots, Skype, dd, Venom Spider, CISA, IT Helpdesk, Rob Allen, and more on the Security Weekly News. Segment Resources: https://cybersecuritynews.com/cyber-security-company-ceo-arrested/ This segment is sponsored by ThreatLocker. Visit https://www.securityweekly.com/threatlocker to learn more about them! Visit https://www.securityweekly.com/swn for all the latest episodes! Show Notes: https://securityweekly.com/swn-474

This week, we sit down with Kenzo Tsushima, Managing Director of Mine Factory at Morae, to discuss how AI is transforming legal operations and consulting services. Kenzo shares his unique career journey, blending a passion for technology with legal expertise, and highlights why the legal industry is positioned to leverage AI advancements more quickly than heavily regulated sectors like healthcare. With a background that spans consulting leadership and GC roles, Kenzo offers a rare dual perspective on how law firms and corporate legal departments can future-proof themselves by embracing emerging technologies like MorAI, Morae's proprietary AI platform.Kenzo discusses the creation of MorAI, launched in mid-2023, as a response to widespread legal tech “decision fatigue” — where an abundance of AI tools overwhelms buyers. Rather than pushing generic solutions, Morae designed MorAI around highly specific legal workflows such as contract review, RFP response automation, and internal helpdesk queries. Kenzo emphasizes the importance of "solutionizing" AI: showing real, targeted results rather than relying on hype. Using examples like their Helpdesk module, Kenzo explains how legal teams can instantly boost efficiency by querying historical RFP responses and deploying AI for natural language document reviews, significantly reducing administrative burdens across legal and procurement functions.A strong advocate for servant leadership and human-centric AI adoption, Kenzo outlines how Morae's approach goes beyond technology — focusing heavily on change management and upskilling legal professionals. Through programs like SEEDS (Skill Enablement Employee Development Series), Morae invests in developing both consulting and technology skills among its team. Kenzo notes that traditional legal professionals, often unfamiliar with public speaking or technology tools, can thrive when given structured, bite-sized learning opportunities. This consultative-first mindset, he argues, not only improves client outcomes but creates a more resilient and engaged workforce.Addressing cybersecurity and data privacy concerns, Kenzo details Morae's use of private Azure instances and multiple legally trained LLMs to ensure client data security and confidentiality. Unlike public AI tools, MorAI is designed to be a trusted legal companion that never co-mingles client data or trains on external internet content. Kenzo also explains why Morae's strategy of multi-LLM deployment (leveraging OpenAI, Anthropic, and others) future-proofs clients against rapid developments in AI models — ensuring their legal technology stacks remain agile and powerful over time.Finally, Kenzo shares his insights on the challenges ahead for the legal industry: decision fatigue, resistance to change, and the crucial need to align with younger generations' expectations around technology use. He urges law firms and corporate legal departments to rethink build-vs-buy strategies, embrace commercially available solutions, and foster AI champions within their organizations. As new roles like legal engineers and prompt engineers emerge, firms that support AI-enabled upskilling and servant leadership will not just survive — they will lead the next era of legal innovation.Listen on mobile platforms:  ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Apple Podcasts⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ |  ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Spotify⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠YouTube⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠[Special Thanks to ⁠Legal Technology Hub⁠ for their sponsoring this episode.]  Blue Sky: ⁠⁠@geeklawblog.com⁠⁠ ⁠⁠@marlgeb⁠⁠⁠⁠⁠⁠⁠Email: geekinreviewpodcast@gmail.comMusic: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Jerry David DeCicca⁠⁠⁠⁠⁠⁠⁠⁠⁠Transcript

Send us a text In this episode, Joe sits down with John Carse, Field CISO at SquareX, to dive into the often-overlooked world of browser security and the evolving landscape of cybersecurity. Recorded despite a 12-hour time difference (Singapore to the US!), John shares:The Browser Security Gap: Why 85% of user time in browsers is a growing risk for SaaS and cloud environments .SquareX's Solution: How SquareX acts as an EDR for browsers, detecting and responding to threats like polymorphic extensions .Career Journey: From early IT days to field CISO, John reveals how foundational IT skills (help desk, field services) make better cyber professionals .Real-World Insights: Lessons from working with the US Navy and the importance of understanding IT systems for effective cybersecurity . Check Your Browser Security: Visit SquareX Browser Security to assess your controls. Learn More About SquareX: Explore their solution at sqrx.com. Connect with John: Find him on X @JohnCarseChapters00:00 Introduction and Time Zone Challenges02:54 John Carse's Journey into IT06:05 Transitioning to Cybersecurity08:46 The Importance of Customer Service in IT11:36 Formative Experiences in Help Desk and Field Services14:35 Understanding IT Systems for Cybersecurity23:51 The Interplay Between IT Skills and Cybersecurity24:41 The Role of Security Engineers in IT28:43 Understanding the Complexity of Cybersecurity29:33 Exploring the Field CISO Role32:55 The Browser as a Security Frontier42:07 Challenges in SaaS Security46:20 The Importance of Browser Security AwarenessSubscribe for more cybersecurity insights and career tips! Share your thoughts in the comments—how are you securing your browser? Digital Disruption with Geoff Nielson Discover how technology is reshaping our lives and livelihoods.Listen on: Apple Podcasts SpotifySupport the showFollow the Podcast on Social Media! Tesla Referral Code: https://ts.la/joseph675128 YouTube: https://www.youtube.com/@securityunfilteredpodcast Instagram: https://www.instagram.com/secunfpodcast/Twitter: https://twitter.com/SecUnfPodcast

From a single question that stuns an entire support call, today's TalesFromTechSupport lineup spirals into one jaw-dropping blunder after another. You'll hear users break rules they didn't even know existed, watch workplace “solutions” implode in real time, and see what happens when patience finally runs out at the top. Each story piles higher stakes and bigger laughs until the boss's final eruption seals the deal. Strap in for 19 minutes of pure tech-karma chaos.Submit your own stories to KarmaStoriesPod@gmail.com.Karma Stories is available on all major Podcasting Platforms and on YouTube under the @KarmaStoriesPodcast handle. We cover stories from popular Reddit Subreddits like Entitled Parents, Tales From Tech Support, Pro Revenge and Malicious Compliance. You can find new uploads here every single day of the week!Rob's 3D Printing Site: https://Dangly3D.comBecome a supporter of this podcast: https://www.spreaker.com/podcast/karma-stories--5098578/support.

-Again? Really?...: https://www.engadget.com/cybersecurity/hegseth-reportedly-shared-yemen-attack-details-on-second-signal-chat-with-his-wife-and-others-123046480.html -Rockets are dangerous: https://www.space.com/space-exploration/tech/explosion-at-northrop-grumman-rocket-test-site-in-utah-destroys-building# -Tariff updates: https://www.reuters.com/markets/trump-plans-separate-levy-exempted-electronics-amid-trade-war-lutnick-says-2025-04-13/ -Google is losing Google loses ad tech monopoly case -OpenAI wants Chrome OpenAI Would Buy Google's Chrome, Exec Testifies At Trial -No, we likely didn't discover aliens: Skepticism greets claims of a possible biosignature on a distant world -More Intel cuts: https://www.bloomberg.com/news/articles/2025-04-23/intel-to-announce-plans-this-week-to-cut-more-than-20-of-staff -It costs nothing to be polite. Or does it? https://www.entrepreneur.com/business-news/saying-thank-you-to-chatgpt-costs-millions-in-electricity/490341 -Hey this is neat. Recycling HDDs https://www.tomshardware.com/pc-components/hdds/wd-launches-hdd-recycling-process-that-reclaims-rare-earth-elements-cuts-out-china -And the circle goes on an on.  https://www.neowin.net/news/angry-disappointed-users-react-to-blueskys-upcoming-blue-check-mark-verification-system/ -Who is actually an Astronaut https://arstechnica.com/space/2025/04/so-is-katy-perry-now-an-astronaut-or-what/  

-The future of displays: https://www.techradar.com/televisions/oled-and-lcd-will-die-out-a-microled-expert-explains-how-the-superior-tv-tech-will-finally-become-affordable -Starliner manned flight was way scarier than we knew: https://arstechnica.com/space/2025/04/the-harrowing-story-of-what-flying-starliner-was-like-when-its-thrusters-failed/ -Minority report in the UK: UK is going full minority report with ‘murder prediction' research -Breaking the law to save TikTok: Trump's TikTok delay is ‘against the law' top Senate Intelligence Democrat says -Nikon ZK II looks like a great full frame camera: Nikon's Z5 II is the cheapest full-frame camera yet with internal RAW video -EVEN DIREWOLVES are resurrected before GRRM finishes his book series https://www.newscientist.com/article/2475407-no-the-dire-wolf-has-not-been-brought-back-from-extinction/ -This is why we can't have nice things. https://news.slashdot.org/story/25/04/08/0110226/framework-stops-selling-some-of-its-laptops-in-the-us-due-to-tariffs

-Elon Moving Money Around: https://www.engadget.com/social-media/xai-elon-musks-ai-company-just-purchased-x-elon-musks-social-media-company-221503759.html -Tony's Mystery Review: Bose QuietComfort Ultra Earbuds -Our universe could be in a black hole: https://www.independent.co.uk/space/black-hole-multiverse-nasa-universe-jwst-b2716978.html -Unlimited energy. At the expense of the rotation of Earth: Scientists May Have Discovered How To Extract Power From the Earth's Rotation -Taking body parts from the spares: Ethically Sourced 'Spare' Human Bodies Could Revolutionize Medicine -Stock Photos, Fiverr all ya'll showing your work with water marks on it better watch out. https://tech.slashdot.org/story/25/03/17/1939254/people-are-using-googles-new-ai-model-to-remove-watermarks-from-images -This could be a bad trend. https://www.nzherald.co.nz/travel/lost-phone-forces-air-france-flight-back-to-paris-amid-battery-safety-fears/FUJEOSJQTRC2RMOKMFDFYEEYOM/ -Dark Oxygen https://www.sciencealert.com/scientist-who-discovered-dark-oxygen-ignored-it-for-years-heres-why -New Baseball Tech! https://apnews.com/article/torpedo-bats-yankees-6ac6c797ea935941ed1c0d0e51a7d870

Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training What significant challenges have you encountered while growing your agency? Do you have the right team that aligns with your vision and goals? Are you in a situation where you have dream clients that can pay what you're worth? Today's featured guest brings valuable perspective from five years of growth with his recent venture in SaaS and a previous social media agency venture. Having navigated the common hurdlesagency owners face, he shares the enduring lessons and effective solutions that have propelled his agency forward. Join us to gain practical insights into overcoming these universal agency challenges with proven strategies that deliver results. Jon Rivers is the co-founder and co-owner of Marketeery, a B2B agency that fills the gap for B2B mid-size high-tech companies in need of marketing content to meet their audience where they are in the customer journey. He shares his journey from starting as a developer to eventually finding his niche in the Microsoft ERP CRM space and discusses the challenges in this journey, including losing key clients, learning to delegate, and learning to say to the wrong clients. In this episode, we'll discuss: Understanding that agency growth is not linear. Escaping the agency owner hamster wheel. Assembling your agency dream team. Subscribe Apple | Spotify | iHeart Radio Sponsors and Resources Wix: Today's episode of the Smart Agency Masterclass is sponsored by Wix Studio, the all-in-one platform designed to help agencies scale without the headaches. With intuitive tools, robust native business solutions, and low maintenance, Wix Studio lets your team focus on what matters most—delivering exceptional value to your clients. Ready to take your agency to the next level? Visit wix.com/studio and discover how Wix Studio can transform your workflow, boost profits, and strengthen client relationships. The Winding Path from Developer to Agency Owner Although Jon initially trained as a developer, he quickly realized this wasn't his calling and transitioned to Help Desk operations and consulting roles. His career path later led him to join a company in the Enterprise Resource Planning (ERP) space. As he learned and grew in this space, the company faced a new hurdle when a key product partner was acquired by Oracle, disrupting their established processes. This challenge ultimately became an opportunity, prompting Jon to develop integrations for the Microsoft ERP ecosystem. Through his subsequent roles at various companies, Jon began taking on marketing responsibilities fifteen years ago. During this period, he started exploring social media strategies and eventually established his first agency focused on this emerging field. It wasn't until much later, during the Covid pandemic, that Jon partnered with his current collaborator to launch an agency specifically targeting the ERP CRM space, with the explicit goal of business expansion. A Mindset Shift: When Clients Take Marketing In-House Throughout the years, Jon has gone through the various stages of growth that most agencies experience and he has come to know the cyclical nature of success and setbacks. He recalls the initial excitement of acquiring clients and generating revenue, which inevitably leads to a desire for scaling the business. However, this journey is rarely linear. There are periods of growth followed by slowdowns. An ebb and flow is a natural part of any entrepreneurial journey. One of Jon's first significant learning experiences came when a client who had developed a strong relationship with his agency suddenly decided to bring operations in-house. This common occurrence dramatically alters the client-agency dynamic. When a company hires a new marketing director, for instance, that person often brings existing relationships with other agencies and may show little interest in maintaining the current agency partnership. After experiencing this scenario multiple times, Jon has reframed his perspective in a more constructive way. He now views a client's decision to internalize services as evidence that his agency has successfully elevated their business to a point where they can sustain these functions internally. Rather than taking these transitions personally, Jon sees them as achievements worth celebrating—tangible proof that his agency has delivered substantial value and helped clients reach important growth milestones. Getting Off the ‘Agency Hamster Wheel' Thinking back to the setbacks in his agency journey, Jon can identify his business was not only too reliant on referrals, he also sees it took him too long to let go some parts of the business that could have been managed by others while he focused on growth. At the end of the day, an owner that works in the weeds five days a week is not doing enough to create new opportunities for growth. This is what Jason calls the ‘agency hamster wheel', where owners find themselves trapped in a relentless cycle of acquiring clients, delivering services, and then scrambling to market and sell again. The only way agency owners get out of this cycle is by clearly defining their roles as the CEO and start to delegate. For Jon, this meant understanding that he just could not be in the weeds. A CEO should focus on the vision, strategy, and growth, rather than day-to-day operations. This requires a shift in mindset, where agency leaders must learn to trust their teams and empower them to take on responsibilities. By stepping back, Jon was able to create space for innovation and strategic thinking, ultimately positioning his agency for long-term success. Assembling Your Agency Dream Team For leaders to cultivate and empower their teams, they need to set a clear vision and communicate it consistently. This vision should not be confined to annual retreats or periodic meetings; instead, it should be a living, breathing part of the agency's culture. Furthermore, leaders should actively seek to coach and mentor their team leaders; by doing this, they'll not only foster an environment where individuals can grow into their roles and take ownership of their responsibilities but also alleviate the burden on themselves. Jon also points out the need to accept that the people you started the agency with may not be with you for the entire run. This is not necessarily negative and a natural part of the agency's evolution. As his business found its niche, not every one of his content creators felt comfortable with the new direction. Jon now sees he held onto these individuals for too long and that the best approach was having an honest conversation. In his case, this led to both parties agreeing to part ways. Try to view team composition through the lens of building a "dream team." Just as the NBA assembled its legendary "Dream Team" for the Olympics, agency leaders should focus on assembling a group that aligns with the current vision and goals of the organization. By doing this, you won't have issues seeing when a hire just isn't the right fit. Saying No to Grow: Strategic Client Selection for Agency Success As Jon grows his agency, managing operational expenses has also emerged as a significant challenge. The accumulation of various tools and services required to maintain efficient operations can become financially burdensome. In these situations, agency owners should critically evaluate their pricing structure and consider whether increases are warranted. While conducting quarterly assessments of essential versus non-essential services is of course important, many agencies operate on dangerously thin margins. This issue can often be resolved by properly evaluating the value delivered to clients and adjusting prices accordingly. A common answer to this suggestion is “what if my clients don't want to pay that amount?” To which Jason counters, maybe they're not the right clients. Reassessing your client relationships is a necessary step in your agency's growth. You may lose half your clients once you announce the price raise, but you'll still be creating more space for clients willing to pay the right price for the value your agency brings. Furthermore, Jon has learned that it's not just about raising prices and watching the wrong client walk away. It's also about saying no to the wrong clients. Early in his career, Jon might have hesitated to walk away from unprofitable clients. However, as he gained experience, he recognized that letting go of clients who do not contribute positively to the business can create space for more aligned opportunities. Being selective about clients signals a more mature stage of business development. Rather than viewing client selectivity as a luxury afforded only to established agencies, Jon encourages owners to adopt this mindset early in their growth journey. In his assessment, implementing selective practices sooner rather than later will ultimately prove more beneficial for long-term business success. Do You Want to Transform Your Agency from a Liability to an Asset? Looking to dig deeper into your agency's potential? Check out our Agency Blueprint. Designed for agency owners like you, our Agency Blueprint helps you uncover growth opportunities, tackle obstacles, and craft a customized blueprint for your agency's success.

-Good wifi rolls out at United: https://www.yahoo.com/tech/united-airlines-successfully-installed-starlink-130000684.html?guccounter=1 -Cordless Coke Machine: https://hydrogen-central.com/coca-colas-new-hydrogen-powered-vending-machine-doesnt-need-a-power-outlet/ -Bambu H2D is amazeballs: https://www.tomshardware.com/3d-printing/bambu-lab-h2d-review -Encryption is only as good as the user: https://www.theguardian.com/us-news/2025/mar/24/journalist-trump-yemen-war-chat -Norovirus vaccine on the horizon?! Norovirus vaccine hints at defusing explosive stomach bug in early trial -Napster just sold for a crazy sum: Napster just sold for $207 million -Sony has new display tech Sony Unveils RGB LED Backlight Tech That Outperforms Traditional Mini LED -Pixel 9a for $499 Google officially introduces the Pixel 9a for $499 -LEDs the size of a virus: World's Tiniest LED Display Has Pixels Smaller Than a Virus -23andMe filed for bankruptcy: DNA-Testing Firm 23andMe Files for Bankruptcy -Bio-Hybrid hand https://arstechnica.com/science/2025/03/a-biohybrid-robotic-hand-built-using-real-human-muscle-cells/ -BYD is pulling ahead of Tesla in pretty much every way: BYD announces charging tech that's twice as fast as Tesla's -Hell Ants don't exist anymore, and I am glad https://allthatsinteresting.com/amber-fossil-hell-ant

Special guest Dr. Annie Krakewski delves into her journey as a traveling psychologist and digital nomad and shares her experience of running a US-based therapy practice while living abroad - offering practical advice for those considering international living. This episode is also available to stream on our YouTube channel!   Attention Abundance Community members: Annie is our Abundance Community trainer for March 2025. For details on the live training via Zoom, email the HelpDesk or check out the event listing in our private Abundance Community Facebook group.   Sponsored by TherapyNotes®: Use promo code Abundant for 2 months free Sponsored by Paubox: Use code ABUNDANT to get $250 off your first year Learn more about today's guest here: https://www.abundancepracticebuilding.com/blog.   To check out our free resources, including weekly worksheets & our Tasky Checklist, visit https://www.abundancepracticebuilding.com/links. Learn how to fill your practice with the Abundance Party! Join today & get 75% off your first month with promo code PODCAST: https://www.abundancepracticebuilding.com/abundanceparty