Podcasts about Help desk

Tony: -Carbonation Station: Celsius Spritz Vibe -Status Audio Pro X Review -Win 10 is dead. Long live Win 10: https://arstechnica.com/gadgets/2025/10/windows-10-support-ends-today-but-its-just-the-first-of-many-deaths/?utm_source=bluesky&utm_medium=social&utm_campaign=aud-dev&utm_social-type=owned -The M5 is pretty awesome: https://browser.geekbench.com/v6/cpu/compare/14496729?baseline=14493745 Jarron:  -Butt Breathing is back baby! https://arstechnica.com/science/2025/10/butt-breathing-might-soon-be-a-real-medical-treatment/ -Want a camera in your toilet? https://www.theverge.com/news/802727/kohler-health-dekoda-toilet-camera-optical-sensors -New Apple Gear announced: https://www.theverge.com/news/797850/apple-macbook-pro-m5-announcement-price-specs https://www.theverge.com/news/798962/apple-m5-vision-pro-headset-mixed-reality https://www.theverge.com/news/799352/apple-ipad-pro-m5-price-release-date -Instead of giving people what they want, Microsoft is still shoving AI down our throats: https://www.theverge.com/news/799768/microsoft-windows-ai-copilot-voice-vision-launch Owen: -Just in case you're wondering how that Bitcoin in the landfill story panned out… it's going to be a documentary. Called The Buried Bitcoin: The Real-Life Treasure Hunt of James Howells https://www.bbc.com/news/articles/c74zel3ng1vo it was announced in may 2025 but the release date is supposed to be Oct - Nov of 2025!! Riveting stuff! -Its always DNS. Or was it?.... https://slashdot.org/story/25/10/21/1942240/amazons-dns-problem-knocked-out-half-the-web-likely-costing-billions  

This episode of The Referee Help Desk brings together real officiating questions from across all Crown Refs platforms and turns them into lessons for officials at every level. Topics include when to use the block signal, how to report fouls efficiently, handling technical fouls calmly, and mastering the Start–Develop–Finish–Decide philosophy for slowing down the whistle and improving judgment. The episode also dives into partner communication, ambidextrous signaling, film study strategies, and how to approach youth games with the right balance of patience and authority.We also discuss proper footwear, nutrition, résumé building for camp season, and navigating clinician feedback at tryout camps. Whether you're learning how to self-film your games, refining your on-court presence, or looking for insight into managing your mental game, this session delivers practical, experience-based guidance designed to help every official grow.

Welcome to The Referee Helpdesk, the customer support center for basketball officials. Each week, I take questions I've received from referees across all platforms and answer them on Tik Tok Live—turning real-world scenarios into teachable moments for the entire officiating community. Think of it as your on-demand support line for everything that happens on and off the court.In this episode, we cover how to handle partners who see the game differently, and when it's appropriate to change your call. We also dive into de-escalation tactics with coaches (“I'm very approachable…”), building credibility early, conducting productive postgame discussions, and balancing confidence with humility as you advance.

Tony: -Carbonation Station: Bucked Up Mango Tango -3d printed Toys for Tots is up: https://www.ic3dprinters.com/2025-toys/ -Airpods Pro 3 review Jarron:  -Apple Watch Ultra 3 review -Windows 11 2025 update is out: https://www.engadget.com/computing/microsofts-windows-11-2025-update-starts-rolling-out-today-but-dont-expect-anything-new-170005064.html Owen: -OpenAI Hardware development https://www.rudebaguette.com/en/2025/09/apples-genius-builds-ai-spy-glasses-openai-hardware-shocks-silicon-valley-while-privacy-completely-disappears/ Lando: -Jarron Vibes at work https://www.theverge.com/news/787076/microsoft-office-agent-mode-office-agent-anthropic-models  -iPhone 17 review

In dieser Episode widmen sich Daniel Höhnke und Tim Schestag einem echten Gamechanger: ChatGPT Shopping startet, mit Shopify & Stripe als Partnern. Ein Schritt, der das Konzept von Agentic Commerce nun für Millionen Händler und vor allem für abermillionen von potentiellen Kunden greifbar macht. Wir sprechen darüber, wie sich das neue Einkaufserlebnis anfühlt, welche Rolle das Agentic Commerce Protocol (ACP) spielt und warum dieser Move die Art, wie Kunden Produkte entdecken und kaufen, massiv verändern könnte.

Tony: -Carbonation Station: Mtn Dew Trolli and Bear n' Beaver Ginger Beer -Trager Woodridge Pro Update - pellet hopper feed works just fine -Airpod Pro 3 unboxing -More Ads for more people: https://wccftech.com/orwellian-nightmare-some-public-washrooms-in-china-wont-dispense-toilet-paper-unless-you-watch-an-ad/ -Just when I thought I was done with Drones: https://www.engadget.com/cameras/djis-mini-pro-5-drone-is-the-first-in-the-series-with-a-1-inch-sensor-120026323.html Jarron:  -With a helping of more ads: https://www.engadget.com/home/smart-home/samsungs-very-expensive-family-hub-fridges-will-now-treat-you-to-ads-on-their-displays-143529070.html?src=rss -When will that AI bubble burst? https://slashdot.org/story/25/09/23/0733235/an-800-billion-revenue-shortfall-threatens-ai-future-bain-says?utm_source=rss0.9mainlinkanon&utm_medium=feed -The ray-ban glasses are looking pretty cool: https://www.engadget.com/wearables/meta-ray-ban-display-hands-on-discreet-and-intuitive-002334346.html?src=rss Owen: -Zuckerberg Meta AI glasses…launch…and fail. https://tech.slashdot.org/story/25/09/21/023248/glitches-humiliated-zuck-in-smart-glasses-launch-meta-cto-explains-what-happened Twyman: -Lojack on his Harley

Tony: -Carbonation Station: Oxyshred Passion Fruit -Railroad Containers for Space: https://arstechnica.com/space/2025/09/northrop-grummans-new-spacecraft-is-a-real-chonker/?utm_source=bsky&utm_medium=social -Some answers on the win11 24h2 ssd bug: https://www.pcmag.com/news/pc-building-group-figures-out-why-windows-11-update-is-bricking-ssds -Bose update QC Ultra headphones: https://www.engadget.com/audio/headphones/bose-overhauls-the-quietcomfort-ultra-headphones-with-lossless-audio-and-longer-battery-life-130018894.html Jarron:  -Stop doomscrolling. Stop Hemorrhoids. https://science.slashdot.org/story/25/09/04/2159215/bathroom-doomscrolling-may-increase-your-risk-of-hemorrhoids?utm_source=rss0.9mainlinkanon&utm_medium=feed -One protein reverses brain aging in mice: https://science.slashdot.org/story/25/09/06/1922218/switching-off-one-crucial-protein-appears-to-reverse-brain-aging-in-mice?utm_source=rss0.9mainlinkanon&utm_medium=feed Owen: -This is what happens when you let flavored water get a toe hold…  https://www.theguardian.com/lifeandstyle/2025/aug/28/water-sommeliers-rival-wine-terroir -I think I found a good thrifty fifty. https://www.notebookcheck.net/Ubiquiti-launches-5G-Ethernet-adapter-for-49.1101093.0.html -BS: I finally have a BS! Concrete solar batteries https://www.sustainability-times.com/energy/living-concrete-stores-10-kwh-of-electricity-scientists-create-self-charging-cement-using-bacteria-that-powers-buildings-indefinitely/ Lando: -Tiny Vinyl! https://arstechnica.com/gadgets/2025/09/tiny-vinyl-is-a-new-pocketable-record-format-for-the-spotify-age/ 

Tony: -Carbonation Station: White Gummy Bear Bucked Up and Lucky Energy Red Ryder Punch -Glowing Succulents: https://www.cnn.com/2025/09/03/science/multicolor-reachargeable-glowing-plants-intl-scli Jarron:  -Apple Event: https://www.theverge.com/news/772434/apple-iphone-17-event-news -Dyson Event: https://mashable.com/article/dyson-unveiled-robot-vacuum-v16-piston-animal -New Apple OSs drop on Sept 15: https://arstechnica.com/gadgets/2025/09/ios-26-ipados-26-macos-26-tahoe-and-apples-other-os-updates-launch-september-15/ Owen: -Ok, here's the deal. Assume everything on your corporate computer can/is/and will be tracked. Props to this guy though for getting through the interview process… https://www.engadget.com/big-tech/apple-claims-an-ex-employee-stole-apple-watch-trade-secrets-for-oppo-182636187.html

Tony: -Carbonation Station: Bucked Up Miami -Electricity through osmosis: https://www.zmescience.com/ecology/japan-just-switched-on-asias-first-osmotic-power-plant-which-runs-24-7-on-nothing-but-fresh-water-and-seawater/ -Traeger Woodridge Pro Review -QLC is no longer a curse word: https://www.pcgamer.com/hardware/ssds/sk-hynixs-world-first-321-layer-qlc-flash-memory-chips-boasting-100-percent-faster-transfer-speeds-and-up-to-56-percent-greater-write-performance-will-be-in-gaming-pcs-next-year/ Jarron:  -Windows 11 is finally getting Bluetooth LE https://www.theverge.com/news/766569/microsoft-windows-11-bluetooth-super-wideband-stereo-le-audio-voice-feature -Dolby Vision 2: https://www.engadget.com/home/home-theater/dolby-announces-dolby-vision-2-expanding-picture-quality-beyond-hdr-123019504.html?src=rss -Goog can keep Chrome and Android: https://yro.slashdot.org/story/25/09/02/2119208/google-gets-to-keep-chrome-but-is-barred-from-exclusive-search-deals-judge-rules?utm_source=rss0.9mainlinkanon&utm_medium=feed Owen: -THIS is how you use a GPU(s) https://www.tomshardware.com/tech-industry/artificial-intelligence/laserweeder-packs-two-dozen-nvidia-gpus-and-lasers-to-zap-your-weed-problem-vaporizes-600-000-weeds-per-hour-with-sub-millimeter-precision-instant-laser-death-for-pesky-weeds -How do they know you're not watching youtube from work? https://www.cnet.com/tech/services-and-software/youtube-is-pausing-premium-family-plans-if-you-arent-watching-from-the-same-address/ -OpenAI IS monitoring your conversations. https://openai.com/index/helping-people-when-they-need-it-most/ Lando: -Just manipulate the AI and it will do what you want! https://www.theverge.com/news/768508/chatbots-are-susceptible-to-flattery-and-peer-pressure

"Hi there, you've reached Rob Scarlett at the 2000trees customer service desk, how may I assist you?"VIP camping was a hike to get to? The beers ran out?  And what was with all the bloody wasps?"Well, if you have two hours and 11 minutes spare and the patience of a monk, I'd love to talk these issues over with you..."We go again, every Thursday morning.

Ellie Miller, LCSW-C joins me in today's episode to talk about showing up authentically in your marketing and why it matters for therapists. We dig into simple, effective ways to uncover your natural writing voice—like gathering feedback from loved ones and paying attention to how you communicate casually. Ellie also shares tips for building a brand voice cheat sheet, using AI tools like ChatGPT with intention, and steering clear of the overly academic language that can create distance with potential clients. We touch on the challenges of being real online—from video presence to self-disclosure to staying grounded in your values—and wrap up with her guidance on building deeper connection and confidence through your website and beyond. Attention Abundance Community members: Ellie is our Abundance Community trainer for September 2025. For details on the live training via Zoom, email the HelpDesk or check out the event listing in our private Abundance Community Facebook group. Sponsored by TherapyNotes®: Use promo code Abundant for 2 months free

Tony: -Carbonation Station: FitAid Mango Sorbet -New Bambu Printer: https://bambulab.com/en/h2s?utm_source=edm&utm_medium=newsletter&utm_campaign=h2s&sc_src=email_681173&sc_lid=72590185&sc_uid=8fsv3NQxFz&sc_llid=49117&sc_customer=glb_Gr.lantern%40gmail.com -Bambu H1C: https://forum.bambulab.com/t/h2c-is-on-the-way-here-s-how-it-all-started/191677 -Sure, it's prison, but come on: https://www.tomshardware.com/pc-components/storage/new-jersey-prisoner-laments-reliance-on-floppy-disks-for-appeals-documents-which-limits-file-size-to-1-44-mb-prisoners-allowed-20-floppy-disks-in-cell-but-usb-flash-sticks-are-banned -Trump admin kills wind farm that's almost done: https://apnews.com/article/offshore-revolution-wind-project-stopped-trump-33214b9efb8f3f7a98c58299581bff9f Jarron:  -All the Pixel announcements: Made by Google 2025: all the Pixel news and announcements -Do you want DMs in your music app? -Spotify is adding DMs Owen: -Cyborgs: Jellyfish Edition https://arstechnica.com/science/2025/08/scientists-are-building-cyborg-jellyfish-to-explore-ocean-depths/ -My garage is why we can't have nice things. https://arstechnica.com/cars/2025/08/junk-filled-garages-hurt-ev-sales-as-people-dont-have-room-for-chargers/ Lando: -Trying to cure cancer! With Bees https://www.newsweek.com/bee-venom-could-help-cure-type-cancer-2108354 With cells https://scitechdaily.com/researchers-uncover-cancers-secret-weapon-against-immune-cells/

Tony: -Googs announces their first small nuclear reactor: https://www.engadget.com/big-tech/google-announces-first-nuclear-site-to-power-its-data-centers-162627123.html -New format - Mini SSD: https://www.tomshardware.com/pc-components/ssds/china-introduces-up-to-2tb-mini-ssd-thats-3x-faster-than-the-microsd-express-used-in-the-switch-2-but-smaller-tiny-1517-ssd-is-just-15x17mm-and-boasts-impressive-performance-claims Jarron:  -Samsung pushing out improved mini-LED tech also: https://www.theverge.com/news/758063/samsung-micro-rgb-tv -HEXANITROGEN! https://science.slashdot.org/story/25/08/03/2042230/n6-hexanitrogen-synthesized-for-the-first-time---twice-as-energy-dense-as-tnt?utm_source=rss0.9mainlinkanon&utm_medium=feed Owen: -Crypto strikes again! Be careful out there buying drives. https://www.tomshardware.com/pc-components/hdds/seagate-spins-up-a-raid-on-a-counterfeit-hard-drive-workshop-authorities-read-criminals-writes-while-they-spill-the-beans -AI genetics?  https://www.vice.com/en/article/ai-is-talking-behind-our-backs-about-glue-eating-and-killing-us-all/ Lando: -New best in Baseball, according to SCIENCE! MY Story will save! https://www.nytimes.com/2025/08/12/science/baseball-statistics-babe-bonds.html LANG, (you know the replacement for when Lando is watching baseball): -Lang's new job with the new administration https://digitalcage-tecniplast.com/en/products/dvc-digital-ventilated-cage-for-digital-vivarium.html

Join host James Maude for a candid conversation with Matthew Toussaint - founder of Open Security and mastermind behind the legendary Subterfuge framework that once forced Starbucks to overhaul its Wi-Fi security. From his unexpected path as an aspiring Air Force lawyer to becoming a renowned cybersecurity educator, Matthew shares a lifetime of stories: a physical pen test that went spectacularly wrong at a franchise location, a medical clinic investigation that exposed an insider threat with international stakes, and how the MGM breach proved the devastating power of old-school phone-based social engineering.They dive into why AI is about to make help desk social engineering terrifyingly scalable, how a nervous 21-year-old's DefCon talk reshaped network security, and why, despite decades of warnings, the industry is still failing at the basics while attackers rapidly scale with artificial intelligence.

Tony: -Carbonation Station: Mtn Dew HoneyDew -MRI Machines are nuts: https://apnews.com/article/mri-machine-long-island-chain-necklace-24b4c34492811dd72b15c2fd26ec76fd# -Ford is betting big on electric: https://electrek.co/2025/08/11/fords-new-universal-ev-platform-is-a-game-changer-for-30k-evs/ -Many states looking into Data Center power draw: https://kutv.com/news/local/utah-among-those-states-evaluating-data-center-power-impact-on-household-bills Jarron: -Computer science bubble is bursting: https://developers.slashdot.org/story/25/06/25/1730250/the-computer-science-bubble-is-bursting?utm_source=rss0.9mainlinkanon&utm_medium=feed -Perplexity offers to buy Chrome. Hahahaha. https://www.theverge.com/news/758218/perplexity-google-chrome-bid-unsolicited-offer -Goodbye AOL dial up: https://tech.slashdot.org/story/25/08/10/0626249/aol-finally-discontinues-its-dial-up-internet-access---after-34-years?utm_source=rss0.9mainlinkanon&utm_medium=feed -Google is keeping goo.gl links alive afterall: https://blog.google/technology/developers/googl-link-shortening-update/ -Epic wins again: https://www.theverge.com/news/716856/epic-v-google-win-in-appeals-court Owen: -It all began when AI overcame the anti-bot checkbox. Checkmate humanity. https://slashdot.org/story/25/07/28/2034216/openais-chatgpt-agent-casually-clicks-through-i-am-not-a-robot-verification-test -ChatGPT-5 and 5-Thinking models released… and the launch was…bad. https://arstechnica.com/information-technology/2025/08/the-gpt-5-rollout-has-been-a-big-mess/

Send us a textWhat happens when a tech whiz with a passion for helping others builds a movement instead of a business? In this compelling episode, Joey Pinz sits down with Mendy Green—founder of Rising Tide and a key force behind MSPGeek—to explore his remarkable evolution from accounts receivable clerk to tech strategist, community builder, and nonprofit leader.Mendy opens up about the importance of personal motivation, the pitfalls of forcing discipline, and why community matters more than profit. From organizing an affordable, vendor-neutral MSP conference to leading by example in an industry full of silos, Mendy shares what drives him: responsibility to others. He also reflects on his love for music, the power of perspective, and how Krav Maga training taught him more about consistency than any business book ever could.

Aja Evans, LMHC joins me in today's episode to talk about her upcoming book on money in therapy—how it shows up in the room, and why it matters for both therapists and clients. We dig into common financial struggles faced by therapists (especially women), gaps in financial education during grad school, and how social media can distort our sense of financial reality. Aja also shares her take on wealth, class, and power dynamics in the therapy world, plus what she hopes readers take away from the book. We wrap up with a personal chat about housing, future goals, and what's next for her. Visit ajaevanscounseling.com for Aja's book Feel Good Finance.  Attention Abundance Community members: Aja is our Abundance Community trainer for August 2025. For details on the live training via Zoom, email the HelpDesk or check out the event listing in our private Abundance Community Facebook group. Sponsored by TherapyNotes®: Use promo code Abundant for 2 months free

This year is a 'Happy 21st!' for Renae Pitargue and her First Class Accounts franchise. Having successfully created her ideal business, Renae is now able to step back from day-to-day client management and is enjoying her primary role of support person to her small, dedicated team. When asked why she chose a  franchise business, her response is quick and compelling. 

Tony: -The Carbonation Station: Rock Star Zero Carb review. -Killer Fungus may have other purpose: https://www.popularmechanics.com/science/health/a65401699/king-tut-fungus-cancer-cure/ -I want that…: https://electrek.co/2025/07/21/inmotion-launches-50-mph-commuter-electric-scooter-would-you-ride-it/ Jarron: -The Carbonation Station: Strawberry Peach La Croix -Intel is circling the drain because of accounting: https://daringfireball.net/linked/2025/07/26/intel-needs-a-big-customer -New one for the Google graveyard: https://daringfireball.net/linked/2025/07/26/google-link-shortener Owen: -Taking out loans against your GPU's. Nvidia is its own currency now. https://www.pcgamer.com/hardware/startups-are-using-nvidias-ai-gpus-as-collateral-to-secure-loans-of-up-to-usd10-billion-from-financial-institutions/ -BitChat? Read that again… https://mobile.slashdot.org/story/25/07/29/216224/jack-dorseys-bluetooth-messaging-app-bitchat-now-on-app-store Lando: -Earth is a tilt a whirl https://www.popularmechanics.com/science/environment/a65515974/why-earth-has-tilted-science/

SummaryIn this episode, Adam Brewer and Andy Jaw discuss recent SharePoint vulnerabilities, the importance of data protection and governance, and the implications of the Clorox cyber attack. They explore the challenges of managing insider threats in IT, emphasizing the need for robust security measures and proactive communication with customers. The conversation highlights the critical nature of cybersecurity in today's digital landscape and the responsibilities of organizations to protect their data and systems.----------------------------------------------------YouTube Video Link: https://youtu.be/gH8jS0mai2U----------------------------------------------------Documentation:https://msrc.microsoft.com/blog/2025/07/customer-guidance-for-sharepoint-vulnerability-cve-2025-53770/https://www.microsoft.com/en-us/security/blog/2025/07/22/disrupting-active-exploitation-of-on-premises-sharepoint-vulnerabilities/?msockid=247fdde1b8b2631d1f8bc80db91a6238https://arstechnica.com/security/2025/07/how-do-hackers-get-passwords-sometimes-they-just-ask/https://flaglerlive.com/it-attack-firing/----------------------------------------------------Contact Us:Website: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://bluesecuritypod.comBluesky: https://bsky.app/profile/bluesecuritypod.comLinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/bluesecpodYouTube: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.youtube.com/c/BlueSecurityPodcast-----------------------------------------------------------Andy JawBluesky: https://bsky.app/profile/ajawzero.comLinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/in/andyjaw/Email: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠andy@bluesecuritypod.com⁠----------------------------------------------------Adam BrewerTwitter: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/ajbrewerLinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/in/adamjbrewer/Email: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠adam@bluesecuritypod.com

-The Carbonation Station: Fitaid Blackberry Pineapple review. -The risks of Vibe Coding: https://www.pcgamer.com/software/ai/i-destroyed-months-of-your-work-in-seconds-says-ai-coding-tool-after-deleting-a-devs-entire-database-during-a-code-freeze-i-panicked-instead-of-thinking/ -Samsung Galaxy Z Fold 7: https://www.engadget.com/mobile/smartphones/samsung-galaxy-z-fold-7-review-foldable-phone-nirvana-for-a-price-123004636.html -Another completely normal move from Microsoft: https://www.theverge.com/news/709737/microsoft-movies-tv-store-closure-xbox-windows -Uncharted is back baby! https://www.engadget.com/transportation/evs/subarus-third-ev-is-the-uncharted-yep-with-300-miles-of-range-and-338-horsepower-130015496.html?src=rss -Pixel event coming: https://www.engadget.com/mobile/smartphones/the-next-made-by-google-event-better-known-as-the-pixel-launch-is-set-for-august-20-162832319.html?src=rss -ChatGPT Agent: https://daringfireball.net/linked/2025/07/18/chatgpt-agent -I am officially rebranding as a “vibe coder” https://developers.slashdot.org/story/25/07/06/0357235/vibe-coder-who-doesnt-know-how-to-code-keeps-winning-hackathons-in-san-francisco -Anti Leap Second https://www.cnn.com/2025/07/21/science/earth-spinning-faster-shorter-days

After a terrific win last week, Bing Kao has returned to see if he can do it again. Listen in and play along! Here are today's clues:  1. A Breakfast Club member, one who shifts shapes?, indulgence spree, a curveball (informally).  2. One, Phone, Help Desk, India.  3. Black being Shallow, Green Lantern, Cranston in the Middle, Chalamet's middle.  4. A ring song, A League of Their Own, American women known for her riveting performance, Perez. 

When life feels overwhelming, it's easy to want to give up. In this message, Dr. Tony Evans points us to the help desk in Heaven—where we can connect with the One who understands our struggles and gives us the strength to keep going.

When life feels overwhelming, it's easy to want to give up. In this message, Dr. Tony Evans points us to the help desk in Heaven—where we can connect with the One who understands our struggles and gives us the strength to keep going.

When life feels overwhelming, it's easy to want to give up. In this message, Dr. Tony Evans points us to the help desk in Heaven—where we can connect with the One who understands our struggles and gives us the strength to keep going.

-Go Home Elon, you're drunk: https://www.engadget.com/general/im-not-losing-sleep-over-elon-musks-political-ambitions-160116542.html -Lasers killing mosquitoes! This looks like a good story, too bad Jarron's internet sucks…  https://www.tomshardware.com/peripherals/this-invention-can-use-lidar-to-shoot-down-30-mosquitoes-per-second-with-a-laser-photonmatrix-range-has-up-to-6-meter-kill-zone-can-gauge-distance-orientation-and-body-size-in-3-milliseconds -If you're not zapping your armpits with Cold Atmospheric Plasma, what are you even doin?!? https://newatlas.com/medical-devices/pladeo-plasma-deodorant-alternative/ https://www.indiegogo.com/projects/pladeo-world-s-first-bio-plasma-deodorant-device#/ -Stephen Hawking UPGRADE!! https://arstechnica.com/science/2025/06/a-neural-brain-implant-provides-near-instantaneous-speech/  -AI music segment like Lambos, but better.  Need 1 minute 30 seconds to play a song.   -Easy print 3d topology maps - https://www.map2stl.com/

Jenn Fredette, LPC, MA, M.Div joins me in today's episode to share insights on building passive income as a therapist, emphasizing that while “passive” income is possible, it still requires strategy and effort—especially when it comes to leveraging intellectual property. She introduces a new freebie outlining three scalable income pathways and explores options like group practices and alternative revenue streams. Jenn also highlights the importance of clear client messaging, smart marketing, and the ongoing challenge of balancing clinical work with business growth. Visit athinkersguide.com/scale for Jenn's freebie! Attention Abundance Community members: Jenn is our Abundance Community trainer for July 2025. For details on the live training via Zoom, email the HelpDesk or check out the event listing in our private Abundance Community Facebook group. Sponsored by TherapyNotes®: Use promo code Abundant for 2 months free

In today's Tales From Tech Support, we dive into the maddening reality of working help desk and IT support. From users who swear their second monitor doesn't exist to VPs who Google Google, this episode is packed with wild stories from the front lines. Whether you're a seasoned sysadmin or just tech-savvy enough to survive, these tales will hit home. Get ready to laugh, cringe, and nod in painful solidarity.Get your Custom Hand Turned Pen by Rob at https://CanadianRob.comSubmit your own stories to KarmaStoriesPod@gmail.com.Karma Stories is available on all major Podcasting Platforms and on YouTube under the @KarmaStoriesPodcast handle. We cover stories from popular Reddit Subreddits like Entitled Parents, Tales From Tech Support, Pro Revenge and Malicious Compliance. You can find new uploads here every single day of the week!Rob's 3D Printing Site: https://Dangly3D.comBecome a supporter of this podcast: https://www.spreaker.com/podcast/karma-stories--5098578/support.

-Just use Zigbee. Screw Sengled -Nothing Phone 3: https://www.engadget.com/mobile/smartphones/the-799-nothing-phone-3-has-four-50mp-cameras-and-a-secondary-micro-led-display-173014537.html -Nomad Leather Mag Wallet review -ChatGPT Psychosis: https://slashdot.org/story/25/06/28/1859227/people-are-being-committed-after-spiraling-into-chatgpt-psychosis?utm_source=rss0.9mainlinkanon&utm_medium=feed -CarFax….for PC's? PCFax? HP tryna cut in on the secondary market… https://spectrum.ieee.org/carmax-used-pcs -AI and Fair Use in Court! Deep Dive https://www.npr.org/2025/06/25/nx-s1-5445242/federal-rules-in-ai-companys-favor-in-landmark-copyright-infringement-lawsuit-authors-bartz-graeber-wallace-johnson-anthropic -Velvet Sundown - Also an AI Story 

What happens when a customer service platform stops thinking like a vendor and starts operating like a partner? In this episode of Tech Talks Daily, I sit down with Andrew Lawson, EVP and GM for Zendesk Europe, to explore how the company is redefining the future of customer experience through AI, innovation, and a customer-first mindset. Zendesk may be a global name, but its European roots and strategic growth across the continent tell a story of evolution. From its founding in Copenhagen to becoming a powerhouse that supports over 100,000 customers globally, Zendesk has remained focused on one thing: being the best in customer service. Andrew and I unpack how this commitment translates into real-world outcomes, from faster resolution times to dynamic partnerships with top UK brands like Tesco, Next, and Liberty London. One of the standout themes of our discussion is the company's investment in Agentic AI, designed to handle up to 80 percent of customer interactions while leaving high-touch cases to human agents. We also dive into Zendesk's outcome-based pricing model, a shift that aligns success with resolution rather than licenses or agent seats. Andrew offers insights into why this change reflects a broader market expectation for ROI-driven platforms. We also touch on the company's five acquisitions over the last 18 months, including Local Measure, and how these moves strengthen Zendesk's capabilities in the CCAS space and deepen integrations with platforms like AWS Connect. As AI continues to shape customer and employee experiences, the conversation explores not just the technology but also the challenges, especially around execution, platform stability, and cybersecurity. So, what should business leaders be doing right now to balance rapid AI adoption with responsible deployment? How are enterprise expectations evolving in the face of economic pressure and customer demand? And what does it mean to lead in customer service when the rules are changing fast? Tune in to hear Zendesk's perspective from the frontlines of transformation.      

-Fiber lines don't have copper you idiots: https://www.tomshardware.com/networking/misguided-copper-thieves-plunge-la-into-internet-blackout-perps-cut-lines-only-to-find-fiber-optic-cables -Biggest DDOS attack yet: https://www.tomshardware.com/tech-industry/cyber-security/massive-ddos-attack-delivered-37-4tb-in-45-seconds-equivalent-to-10-000-hd-movies-to-one-victim-ip-address-cloudflare-blocks-largest-cyber-assault-ever-recorded -Come on seriously? Trump Mobile?... https://www.engadget.com/mobile/god-help-us-donald-trump-is-launching-trump-mobile-and-plans-to-sell-a-phone-155830166.html -New Beastly Drone from DJI: https://dronedj.com/2025/06/10/dji-new-drone-matrice-400/?extended-comments=1 -Type 1 Diabetes cured: https://science.slashdot.org/story/25/06/22/0317248/people-with-severe-type-1-diabetes-are-cured-in-small-trial-of-new-drug?utm_source=rss0.9mainlinkanon&utm_medium=feed -NFC is getting a range boost: https://www.theverge.com/news/689281/nfc-15-update-tap-to-pay-range-boost -Doc Ock Connors would be proud: https://science.slashdot.org/story/25/06/19/2130210/axolotl-discovery-brings-us-closer-than-ever-to-regrowing-human-limbs?utm_source=rss0.9mainlinkanon&utm_medium=feed -Well, Apple went there: https://www.theverge.com/news/692276/apple-wallet-notification-f1-movie-ad -HDMI 2.2 specs have been finalized: https://www.engadget.com/home/home-theater/hdmi-22s-full-specs-have-been-finalized-with-better-support-for-modern-displays-130020213.html?src=rss -Robotaxi is live: https://www.engadget.com/transportation/teslas-first-robotaxi-rides-kick-off-in-austin-texas-100015076.html?src=rss -I waited a long time to bring this here, but here it is! Robot Riding…in 2050… https://www.cnet.com/tech/rideable-horse-robot-viral-video-the-real-story-behind-it/ -Is nothing sacred anymore?!? https://www.msn.com/en-us/public-safety-and-emergencies/health-and-safety-alerts/think-twice-before-you-click-unsubscribe/ar-AA1GoBBj -SpaceX Starship 36 blows up impressively. https://spacepolicyonline.com/news/on-pad-explosion-deals-another-setback-to-starship/

Today's Tales from Tech Support episode brings you stories of IT resilience, unexpected laughs, and pure tech absurdity. From a university-wide email apocalypse caused by unread migration instructions to an industrial Bluetooth device turning a whole company into accidental holiday tech support, chaos reigns. But there's light too... like a pool-party cancellation handled adorably by a kid named Leon Lionheart. Whether it's over-engineering a desktop or walking a retired lawyer through shutdown options, this episode captures it all.Get your Custom Hand Turned Pen by Rob at https://CanadianRob.comSubmit your own stories to KarmaStoriesPod@gmail.com.Karma Stories is available on all major Podcasting Platforms and on YouTube under the @KarmaStoriesPodcast handle. We cover stories from popular Reddit Subreddits like Entitled Parents, Tales From Tech Support, Pro Revenge and Malicious Compliance. You can find new uploads here every single day of the week!Rob's 3D Printing Site: https://Dangly3D.comBecome a supporter of this podcast: https://www.spreaker.com/podcast/karma-stories--5098578/support.

-BT 6.0! https://www.notebookcheck.net/5-Bluetooth-6-0-features-I-think-will-improve-your-earbuds-experience.1036858.0.html -New Corvette: https://www.caranddriver.com/news/a65079561/2026-chevrolet-corvette-zr1x-revealed/ -Tesla Solar, Elon, and getting DOGED.  Cut til you bleed, then back off 10%. NEM 3.0(Net Energy Metering) Way over scoped usage, custom development, direct line support.   -Personal solar setup on trailer overview.  12v vs 24v and what it took to run my air conditioner purely on battery.   -23andMe bankruptcy is going… swimmingly. Seriously go delete your genetic data from that place right now. https://www.foxbusiness.com/technology/states-take-legal-action-23andme-attempts-sell-customer-genetic-information-amid-bankruptcy -This explains a lot for me. Maybe it will for you too. Windows Hello face unlock low light ability nerfed by microsoft. https://www.windowscentral.com/software-apps/windows-11/windows-hello-face-unlock-no-longer-works-in-the-dark-and-microsoft-says-its-not-a-bug -Artificial Eclipse Follow up! https://www.space.com/stargazing/solar-eclipses/behold-1st-images-of-artificial-solar-eclipse-captured-by-esas-proba-3-mission 

In this episode of Karma Stories, we dive into the chaotic world of tech support with a fresh batch of Tales From Tech Support. From professors who don't know what a click is to lazy coworkers who finesse their way out of doing any work, these stories highlight the daily madness IT professionals deal with. You'll hear about clueless executives, user-created disasters, and a coworker who masterfully dodges responsibility. If you've ever worked in IT, this one will hit close to home.Get your Custom Hand Turned Pen by Rob at https://CanadianRob.comSubmit your own stories to KarmaStoriesPod@gmail.com.Karma Stories is available on all major Podcasting Platforms and on YouTube under the @KarmaStoriesPodcast handle. We cover stories from popular Reddit Subreddits like Entitled Parents, Tales From Tech Support, Pro Revenge and Malicious Compliance. You can find new uploads here every single day of the week!Rob's 3D Printing Site: https://Dangly3D.comBecome a supporter of this podcast: https://www.spreaker.com/podcast/karma-stories--5098578/support.

-AI not looking so hot: https://www.tomshardware.com/tech-industry/artificial-intelligence/chatgpt-got-absolutely-wrecked-by-atari-2600-in-beginners-chess-match-openais-newest-model-bamboozled-by-1970s-logic https://futurism.com/apple-damning-paper-ai-reasoning -This plane is HUUUUGE: https://aviationa2z.com/index.php/2025/06/07/largest-aircraft-in-the-world-to-make-its-debut-at-paris-air-show/#google_vignette -WWDC https://www.theverge.com/news/682769/apple-wwdc-2025-biggest-announcements-ios-26 https://www.theverge.com/news/683738/apple-iphone-ios-26-changes-liquid-glass-wwdc-2025 -Apple has to keep web links in the App Store: https://www.theverge.com/news/679946/apple-rejected-court-attempt-to-stop-app-store-web-links -Plastic that biodegrades easily: https://science.slashdot.org/story/25/06/04/1718212/scientists-in-japan-develop-plastic-that-dissolves-in-seawater-within-hours?utm_source=rss0.9mainlinkanon&utm_medium=feed -What are YOU doing with all your blank discs? https://www.tomshardware.com/pc-components/storage/new-tool-burns-images-onto-compact-discs-recording-area-using-ones-and-zeros-unlike-lightscribe-the-technique-works-on-any-disc Apple things -Data Speeds are getting nuts https://interestingengineering.com/innovation/19-core-optical-fiber-for-faster-internet

-We're getting a new ocean! https://people.com/one-of-earths-continents-is-slowly-pulling-apart-and-may-create-a-whole-new-ocean-africa-11725777 -BS micro battery: https://www.earth.com/news/scientists-created-carbon-14-battery-that-lasts-5700-years-without-a-recharge/ -Fille under No Duh: https://www.engadget.com/social-media/tiktok-ripe-with-mental-health-misinformation-new-study-reports-150359735.html -Smartphone from North Korea is wild: https://yro.slashdot.org/story/25/06/02/194210/north-korean-smartphones-automatically-capture-screenshots-every-5-minutes-for-state-surveillance -Wood that is stronger than steel is coming: https://science.slashdot.org/story/25/05/14/0049202/inventwood-is-about-to-mass-produce-wood-thats-stronger-than-steel?utm_source=rss0.9mainlinkanon&utm_medium=feed -Android InventWood Is About To Mass-Produce Wood That's Stronger Than Steel - Slashdot16 features: https://www.androidauthority.com/android-16-features-3484159/ -Windows is finally getting somewhat better HDR: Windows 11 gets some much-needed HDR improvements -This is the best story I could come up with. Stay sharp out there! (Thanks, Owen! We know you tried!) https://science.slashdot.org/story/25/05/23/0936251/sharp-knives-reduce-onion-induced-tears-by-limiting-droplet-spray-study-finds -Rotating Detonation Rocket Engine (RDRE) super cool rocket tech. https://arstechnica.com/space/2025/05/venus-aerospace-flies-its-rotating-detonation-rocket-engine-for-the-first-time/ https://www.youtube.com/watch?v=GslZnuDjQqI -Im always onboard for a smart contact lens!! https://arstechnica.com/science/2025/05/infrared-contact-lenses-let-you-see-in-the-dark/ -Car Robits https://www.popularmechanics.com/cars/hybrid-electric/a64856122/hyundai-ev-charging-robot/  -Airplane Robits https://kslnewsradio.com/colleges-universities/uvu-students-pioneer-aircraft-taxiing/2217924/

In this episode of Tales From Tech Support, one user thinks a blank screen means the internet is down while another blames updates for breaking the VPN. A simple quotation mark nearly derails an entire finance department, and someone loads 100GB of files onto their work laptop. From misunderstood mice to vanished software windows, it's a parade of digital chaos. Stick around for the one user who left tech support truly speechless.Submit your own stories to KarmaStoriesPod@gmail.com.Karma Stories is available on all major Podcasting Platforms and on YouTube under the @KarmaStoriesPodcast handle. We cover stories from popular Reddit Subreddits like Entitled Parents, Tales From Tech Support, Pro Revenge and Malicious Compliance. You can find new uploads here every single day of the week!Rob's 3D Printing Site: https://Dangly3D.comBecome a supporter of this podcast: https://www.spreaker.com/podcast/karma-stories--5098578/support.

-New type of printer (Adam Savage Video): https://www.youtube.com/watch?v=SD8r1UBwLL0 -That's a lot of fake Apple chargers: https://wccftech.com/fake-apple-chargers-worth-more-than-7-million-caught-by-authorities/ -What are they thinking? Scott Forstall Has Been Advising The Browser Company -This vacuum is my new obsession: The Dyson PencilVac is the most stick-like stick vacuum ever -No More Arc :( https://browsercompany.substack.com/p/letter-to-arc-members-2025 -Veo 3 is TOO GOOD https://www.techradar.com/computing/artificial-intelligence/i-write-about-ai-for-a-living-and-i-havent-seen-ai-video-as-realistic-as-veo-3-before-here-are-the-9-best-examples  -3D printers have fingerprints: https://www.tomshardware.com/3d-printing/ai-can-track-3d-printed-parts-back-to-specific-machine-that-made-them

Custom Crispr is here: https://www.livescience.com/health/genetics/us-baby-receives-first-ever-customized-crispr-treatment-for-genetic-disease ol wut, google?: https://www.engadget.com/ai/google-wants-250-per-month-in-return-for-its-new-ai-ultra-plan-180248513.html Chicago Sun-Times invented a bunch of fake books: https://news.slashdot.org/story/25/05/20/2019221/chicago-sun-times-prints-summer-reading-list-full-of-fake-books?utm_source=rss0.9mainlinkanon&utm_medium=feed Google I/O Slop: https://www.theverge.com/news/669408/google-io-2025-biggest-announcements-ai-gemini Data breaches are not a joke https://decrypt.co/321076/coinbase-data-breach-will-lead-to-people-dying-techcrunch-founder-says 23andMe buyer announced… rip your genome privacy https://yro.slashdot.org/story/25/05/19/2039213/regeneron-pharmaceuticals-to-buy-23andme-and-its-data-for-256-million Ok really though… maybe “World” (formerly worldcoin) is worth talking about? https://www.theregister.com/2025/05/04/sam_altman_startup_world/ Elgato Stream Deck Everywhere https://www.theverge.com/news/669323/elgato-stream-deck-modules-vsd-scissor-switches

-Samsung goes on an audio buying spree: https://www.engadget.com/audio/samsung-is-paying-350-million-for-audio-brands-bowers--wilkins-denon-marantz-and-polk-131514754.html?guccounter=1 -Tokamak reactor magnet is beefy: https://gizmodo.com/iter-just-assembled-the-worlds-most-powerful-fusion-magnet-2000597387 -Philips is debuting 3D printed replaceable parts: Philips Debuts 3D Printable Components To Repair Products -The alchemists were right all along: Scientists find lead really can be turned into gold (with help from the Large Hadron Collider) -Amazfit Active 2 review -DJI is sort of giving up on the US: DJI is skipping the US with its most advanced drone yet -China is slowing everyone's roll https://www.sustainability-times.com/environmental-protection/china-disrupts-earths-rotation-nasa-confirms-massive-project-is-slowing-the-planet-with-unprecedented-global-consequences/ -Cyber Skirmishes. Walz Telemessage usage and GlobalX air hack. https://yro.slashdot.org/story/25/05/05/2044211/messaging-app-used-by-mike-waltz-trump-deportation-airline-globalx-both-hacked-in-separate-breaches -Google is going ham with it's new G logo! https://9to5google.com/2025/05/12/google-icon-update/ -Rich Peeps suck! https://www.theguardian.com/environment/2025/may/07/two-thirds-of-global-heating-caused-by-richest-study-suggests

-New AIO coolers on the horizon: https://www.tomshardware.com/pc-components/liquid-cooling/aseteks-key-watercooling-patent-expires-today-as-the-company-seeks-to-sell-its-cooling-business -How much do you love Mtn Dew: https://parade.com/food/mountain-dew-celebrates-die-hard-fans-with-epic-opportunity -Apple lost. Bigly. https://arstechnica.com/tech-policy/2025/04/fortnite-will-return-to-ios-after-court-slams-apples-obvious-cover-up/ -They are appealing, of course. https://apple.slashdot.org/story/25/05/05/1623223/apple-will-appeal-contempt-ruling-in-epic-games-case-over-app-store?utm_source=rss0.9mainlinkanon&utm_medium=feed -Amazon is already taking advantage: https://www.engadget.com/big-tech/kindles-ios-app-now-has-a-button-to-make-it-easier-to-buy-books-154505235.html?src=rss -A dude created the best antivenom. All on his own. https://science.slashdot.org/story/25/05/03/2040208/unparalleled-snake-antivenom-made-with-antibodies-from-a-man-bitten-200-times?utm_source=rss0.9mainlinkanon&utm_medium=feed -I would do the normal “Skype, we hardly knew ye” but seriously. Just die. https://slashdot.org/story/25/05/05/1938237/microsoft-shuts-down-skype -May the 4th… Consumer Edition. https://entertainment.slashdot.org/story/25/05/05/0150219/star-wars-day-celebrations-hit-fortnite-disney-xcom---and-retailers-everywhere -Necessity: the mother of invention. https://hardware.slashdot.org/story/25/05/04/036210/did-peking-u-just-make-the-worlds-fastest-transistor---without-using-silicon -Crispy Pigs! https://gizmodo.com/the-fda-just-approved-the-first-crispr-edited-pigs-for-food-2000597425

We are back with a live edition of Help Desk featuring fresh questions from Reddit and… YOU!  Watch the recording: https://www.youtube.com/live/uwGn-N7I5bs?si=_uV6ZgozIdFhxOWB Join our livestream on YouTube and Twitch every month. We'd love to hear from you in real-time!

Today we're on part two of a three part series on modern shopping carts. I've chosen Kartra. After reviewing 44 other carts. Took me about 100 hours and I paid for some of their training just to evaluate them. Ended up with Kartra, but part one was on all the features you should have, so if you missed that, go back and listen to that. Screw The Commute Podcast Show Notes Episode 986 How To Automate Your Business - https://screwthecommute.com/automatefree/ Internet Marketing Training Center - https://imtcva.org/ Higher Education Webinar – https://screwthecommute.com/webinars See Tom's Stuff – https://linktr.ee/antionandassociates 00:23 Tom's introduction to Modern Carts Part 2 02:30 Autoresponders, Sequences and Automations 07:40 Recurring Billing, Upsells and Split Testing 10:55 Your own Help Desk, Online Calendars and AI Entrepreneurial Resources Mentioned in This Podcast Higher Education Webinar - https://screwthecommute.com/webinars Screw The Commute - https://screwthecommute.com/ Screw The Commute Podcast App - https://screwthecommute.com/app/ College Ripoff Quiz - https://imtcva.org/quiz Know a young person for our Youth Episode Series? Send an email to Tom! - orders@antion.com Have a Roku box? Find Tom's Public Speaking Channel there! - https://channelstore.roku.com/details/267358/the-public-speaking-channel How To Automate Your Business - https://screwthecommute.com/automatefree/ Internet Marketing Retreat and Joint Venture Program - https://greatinternetmarketingtraining.com/ KickStartCart - http://www.kickstartcart.com/ Copywriting901 - https://copywriting901.com/ Become a Great Podcast Guest - https://screwthecommute.com/greatpodcastguest Training - https://screwthecommute.com/training Disabilities Page - https://imtcva.org/disabilities/ Tom's Patreon Page - https://screwthecommute.com/patreon/ Tom on TikTok - https://tiktok.com/@digitalmultimillionaire/ Switching Shopping Cart Course - https://www.screwthecommute.com/kscswitch Kartra Special Offer - https://www.screwthecommute.com/kartra Email Tom: Tom@ScrewTheCommute.com Internet Marketing Training Center - https://imtcva.org/ Related Episodes Modern Carts Part 1 - https://screwthecommute.com/985/ More Entrepreneurial Resources for Home Based Business, Lifestyle Business, Passive Income, Professional Speaking and Online Business I discovered a great new headline / subject line / subheading generator that will actually analyze which headlines and subject lines are best for your market. I negotiated a deal with the developer of this revolutionary and inexpensive software. Oh, and it's good on Mac and PC. Go here: http://jvz1.com/c/41743/183906 The Wordpress Ecourse. Learn how to Make World Class Websites for $20 or less. https://screwthecommute.com/wordpressecourse/ Join our Private Facebook Group! One week trial for only a buck and then $37 a month, or save a ton with one payment of $297 for a year. Click the image to see all the details and sign up or go to https://www.greatinternetmarketing.com/screwthecommute/ After you sign up, check your email for instructions on getting in the group.

Lauren Gourley, MSW, LSCW, IMH-E®, PMH-C joins me to explore the unique challenges and rewards of balancing life as a professional helper/practice builder with the ongoing journey of parenting. She highlights how our professional experiences can influence our parenting—both positively and negatively—and how our roles as parents can impact our work. She also shares the importance of creating spaces for support and reflection to help us navigate, understand, and integrate these interconnected identities. This episode is also available to stream on our YouTube channel!   Attention Abundance Community members: Lauren is our Abundance Community trainer for May 2025. For details on the live training via Zoom, email the HelpDesk or check out the event listing in our private Abundance Community Facebook group.   Sponsored by TherapyNotes®: Use promo code Abundant for 2 months free   Sponsored by Paubox: Use code ABUNDANT to get $250 off your first year   Learn more about today's guest here: https://www.abundancepracticebuilding.com/blog.   To check out our free resources, including weekly worksheets & our Tasky Checklist, visit https://www.abundancepracticebuilding.com/links. Learn how to fill your practice with the Abundance Party! Join today & get 75% off your first month with promo code PODCAST: https://www.abundancepracticebuilding.com/abundanceparty 

In the very first episode of CEO Help Desk, Adrienne Dorison and Emily Doyle introduce the fresh new format designed to serve overwhelmed small business owners—just like you. Here's the deal: Each week, you'll hear a real business owner walk through a specific operational or leadership challenge on air with Adrienne and Emily. Then in the following episode, your co-hosts debrief and go even deeper with ideas, context, and strategies to help you apply the same lessons to your own business. Whether you're looking to delegate more, streamline operations, or step out of the day-to-day, CEO Help Desk is your go-to coaching corner. What to Expect: ✅ Coaching episodes with business owners in the $500K–$5M revenue range ✅ Honest, strategic conversations (with a healthy dose of humor) ✅ Tangible takeaways from every challenge we tackle ✅ Behind-the-scenes insight in our debrief episodes ✅ Opportunities to submit your own business challenge for a future episode Think of it as part Run Like Clockwork, part Dear Work Wives — with a side of “passion for yapping,” as Emily says. If you're ready to grow a more sustainable, scalable business without being glued to your Slack channel 24/7, hit subscribe and let's dive in! And if you want to be a guest, fill in this form!

Deepfake Porn Bots, Skype, dd, Venom Spider, CISA, IT Helpdesk, Rob Allen, and more on the Security Weekly News. Segment Resources: https://cybersecuritynews.com/cyber-security-company-ceo-arrested/ This segment is sponsored by ThreatLocker. Visit https://www.securityweekly.com/threatlocker to learn more about them! Visit https://www.securityweekly.com/swn for all the latest episodes! Show Notes: https://securityweekly.com/swn-474

Deepfake Porn Bots, Skype, dd, Venom Spider, CISA, IT Helpdesk, Rob Allen, and more on the Security Weekly News. Segment Resources: https://cybersecuritynews.com/cyber-security-company-ceo-arrested/ This segment is sponsored by ThreatLocker. Visit https://www.securityweekly.com/threatlocker to learn more about them! Show Notes: https://securityweekly.com/swn-474

-Again? Really?...: https://www.engadget.com/cybersecurity/hegseth-reportedly-shared-yemen-attack-details-on-second-signal-chat-with-his-wife-and-others-123046480.html -Rockets are dangerous: https://www.space.com/space-exploration/tech/explosion-at-northrop-grumman-rocket-test-site-in-utah-destroys-building# -Tariff updates: https://www.reuters.com/markets/trump-plans-separate-levy-exempted-electronics-amid-trade-war-lutnick-says-2025-04-13/ -Google is losing Google loses ad tech monopoly case -OpenAI wants Chrome OpenAI Would Buy Google's Chrome, Exec Testifies At Trial -No, we likely didn't discover aliens: Skepticism greets claims of a possible biosignature on a distant world -More Intel cuts: https://www.bloomberg.com/news/articles/2025-04-23/intel-to-announce-plans-this-week-to-cut-more-than-20-of-staff -It costs nothing to be polite. Or does it? https://www.entrepreneur.com/business-news/saying-thank-you-to-chatgpt-costs-millions-in-electricity/490341 -Hey this is neat. Recycling HDDs https://www.tomshardware.com/pc-components/hdds/wd-launches-hdd-recycling-process-that-reclaims-rare-earth-elements-cuts-out-china -And the circle goes on an on.  https://www.neowin.net/news/angry-disappointed-users-react-to-blueskys-upcoming-blue-check-mark-verification-system/ -Who is actually an Astronaut https://arstechnica.com/space/2025/04/so-is-katy-perry-now-an-astronaut-or-what/  

-The future of displays: https://www.techradar.com/televisions/oled-and-lcd-will-die-out-a-microled-expert-explains-how-the-superior-tv-tech-will-finally-become-affordable -Starliner manned flight was way scarier than we knew: https://arstechnica.com/space/2025/04/the-harrowing-story-of-what-flying-starliner-was-like-when-its-thrusters-failed/ -Minority report in the UK: UK is going full minority report with ‘murder prediction' research -Breaking the law to save TikTok: Trump's TikTok delay is ‘against the law' top Senate Intelligence Democrat says -Nikon ZK II looks like a great full frame camera: Nikon's Z5 II is the cheapest full-frame camera yet with internal RAW video -EVEN DIREWOLVES are resurrected before GRRM finishes his book series https://www.newscientist.com/article/2475407-no-the-dire-wolf-has-not-been-brought-back-from-extinction/ -This is why we can't have nice things. https://news.slashdot.org/story/25/04/08/0110226/framework-stops-selling-some-of-its-laptops-in-the-us-due-to-tariffs

Would you like access to our advanced agency training for FREE? https://www.agencymastery360.com/training What significant challenges have you encountered while growing your agency? Do you have the right team that aligns with your vision and goals? Are you in a situation where you have dream clients that can pay what you're worth? Today's featured guest brings valuable perspective from five years of growth with his recent venture in SaaS and a previous social media agency venture. Having navigated the common hurdlesagency owners face, he shares the enduring lessons and effective solutions that have propelled his agency forward. Join us to gain practical insights into overcoming these universal agency challenges with proven strategies that deliver results. Jon Rivers is the co-founder and co-owner of Marketeery, a B2B agency that fills the gap for B2B mid-size high-tech companies in need of marketing content to meet their audience where they are in the customer journey. He shares his journey from starting as a developer to eventually finding his niche in the Microsoft ERP CRM space and discusses the challenges in this journey, including losing key clients, learning to delegate, and learning to say to the wrong clients. In this episode, we'll discuss: Understanding that agency growth is not linear. Escaping the agency owner hamster wheel. Assembling your agency dream team. Subscribe Apple | Spotify | iHeart Radio Sponsors and Resources Wix: Today's episode of the Smart Agency Masterclass is sponsored by Wix Studio, the all-in-one platform designed to help agencies scale without the headaches. With intuitive tools, robust native business solutions, and low maintenance, Wix Studio lets your team focus on what matters most—delivering exceptional value to your clients. Ready to take your agency to the next level? Visit wix.com/studio and discover how Wix Studio can transform your workflow, boost profits, and strengthen client relationships. The Winding Path from Developer to Agency Owner Although Jon initially trained as a developer, he quickly realized this wasn't his calling and transitioned to Help Desk operations and consulting roles. His career path later led him to join a company in the Enterprise Resource Planning (ERP) space. As he learned and grew in this space, the company faced a new hurdle when a key product partner was acquired by Oracle, disrupting their established processes. This challenge ultimately became an opportunity, prompting Jon to develop integrations for the Microsoft ERP ecosystem. Through his subsequent roles at various companies, Jon began taking on marketing responsibilities fifteen years ago. During this period, he started exploring social media strategies and eventually established his first agency focused on this emerging field. It wasn't until much later, during the Covid pandemic, that Jon partnered with his current collaborator to launch an agency specifically targeting the ERP CRM space, with the explicit goal of business expansion. A Mindset Shift: When Clients Take Marketing In-House Throughout the years, Jon has gone through the various stages of growth that most agencies experience and he has come to know the cyclical nature of success and setbacks. He recalls the initial excitement of acquiring clients and generating revenue, which inevitably leads to a desire for scaling the business. However, this journey is rarely linear. There are periods of growth followed by slowdowns. An ebb and flow is a natural part of any entrepreneurial journey. One of Jon's first significant learning experiences came when a client who had developed a strong relationship with his agency suddenly decided to bring operations in-house. This common occurrence dramatically alters the client-agency dynamic. When a company hires a new marketing director, for instance, that person often brings existing relationships with other agencies and may show little interest in maintaining the current agency partnership. After experiencing this scenario multiple times, Jon has reframed his perspective in a more constructive way. He now views a client's decision to internalize services as evidence that his agency has successfully elevated their business to a point where they can sustain these functions internally. Rather than taking these transitions personally, Jon sees them as achievements worth celebrating—tangible proof that his agency has delivered substantial value and helped clients reach important growth milestones. Getting Off the ‘Agency Hamster Wheel' Thinking back to the setbacks in his agency journey, Jon can identify his business was not only too reliant on referrals, he also sees it took him too long to let go some parts of the business that could have been managed by others while he focused on growth. At the end of the day, an owner that works in the weeds five days a week is not doing enough to create new opportunities for growth. This is what Jason calls the ‘agency hamster wheel', where owners find themselves trapped in a relentless cycle of acquiring clients, delivering services, and then scrambling to market and sell again. The only way agency owners get out of this cycle is by clearly defining their roles as the CEO and start to delegate. For Jon, this meant understanding that he just could not be in the weeds. A CEO should focus on the vision, strategy, and growth, rather than day-to-day operations. This requires a shift in mindset, where agency leaders must learn to trust their teams and empower them to take on responsibilities. By stepping back, Jon was able to create space for innovation and strategic thinking, ultimately positioning his agency for long-term success. Assembling Your Agency Dream Team For leaders to cultivate and empower their teams, they need to set a clear vision and communicate it consistently. This vision should not be confined to annual retreats or periodic meetings; instead, it should be a living, breathing part of the agency's culture. Furthermore, leaders should actively seek to coach and mentor their team leaders; by doing this, they'll not only foster an environment where individuals can grow into their roles and take ownership of their responsibilities but also alleviate the burden on themselves. Jon also points out the need to accept that the people you started the agency with may not be with you for the entire run. This is not necessarily negative and a natural part of the agency's evolution. As his business found its niche, not every one of his content creators felt comfortable with the new direction. Jon now sees he held onto these individuals for too long and that the best approach was having an honest conversation. In his case, this led to both parties agreeing to part ways. Try to view team composition through the lens of building a "dream team." Just as the NBA assembled its legendary "Dream Team" for the Olympics, agency leaders should focus on assembling a group that aligns with the current vision and goals of the organization. By doing this, you won't have issues seeing when a hire just isn't the right fit. Saying No to Grow: Strategic Client Selection for Agency Success As Jon grows his agency, managing operational expenses has also emerged as a significant challenge. The accumulation of various tools and services required to maintain efficient operations can become financially burdensome. In these situations, agency owners should critically evaluate their pricing structure and consider whether increases are warranted. While conducting quarterly assessments of essential versus non-essential services is of course important, many agencies operate on dangerously thin margins. This issue can often be resolved by properly evaluating the value delivered to clients and adjusting prices accordingly. A common answer to this suggestion is “what if my clients don't want to pay that amount?” To which Jason counters, maybe they're not the right clients. Reassessing your client relationships is a necessary step in your agency's growth. You may lose half your clients once you announce the price raise, but you'll still be creating more space for clients willing to pay the right price for the value your agency brings. Furthermore, Jon has learned that it's not just about raising prices and watching the wrong client walk away. It's also about saying no to the wrong clients. Early in his career, Jon might have hesitated to walk away from unprofitable clients. However, as he gained experience, he recognized that letting go of clients who do not contribute positively to the business can create space for more aligned opportunities. Being selective about clients signals a more mature stage of business development. Rather than viewing client selectivity as a luxury afforded only to established agencies, Jon encourages owners to adopt this mindset early in their growth journey. In his assessment, implementing selective practices sooner rather than later will ultimately prove more beneficial for long-term business success. Do You Want to Transform Your Agency from a Liability to an Asset? Looking to dig deeper into your agency's potential? Check out our Agency Blueprint. Designed for agency owners like you, our Agency Blueprint helps you uncover growth opportunities, tackle obstacles, and craft a customized blueprint for your agency's success.