Podcasts about Help desk

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Help desk

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Latest podcast episodes about Help desk

Geekshow Podcast
Geekshow Helpdesk: Bunch 'o Negative Nellys!

Geekshow Podcast

Play Episode Listen Later Jan 22, 2026 64:40


Tony: -Carbonation Station: C4 Cereal Killer and Monster Bad Apple -Bad News for Rad Power Bikes: https://www.engadget.com/transportation/rad-power-bikes-warehouse-catches-fire-following-flammable-battery-warnings-133056542.html?guccounter=1 -Another reminder that the old Sony is dead:: https://www.engadget.com/home/home-theater/sony-is-handing-control-of-its-bravia-tv-business-to-chinas-tcl-120957252.html?utm_source=dlvr.it&utm_medium=bluesky&guccounter=1 -Another reminder not to buy the Trump Phone: https://gizmodo.com/the-trump-phone-is-still-checks-notes-a-deflating-vortex-of-bs-2000711144 Jarron:  -Phone batteries are getting biiiiig: https://www.theverge.com/news/864254/realme-promises-days-of-battery-from-its-10001mah-phone -Yes, the world can get worse: https://arstechnica.com/health/2026/01/be-on-the-lookout-for-flesh-eating-flies-cdc-tells-clinicians-in-alert/ -Most companies have seen zero financial return from AI: https://slashdot.org/story/26/01/20/1924238/56-of-companies-have-seen-zero-financial-return-from-ai-investments-pwc-survey-says?utm_source=rss0.9mainlinkanon&utm_medium=feed Owen: -When something is popular…. Flood the zone. Fallout reality TV. https://www.engadget.com/entertainment/tv-movies/amazon-is-making-a-fallout-shelter-competition-reality-tv-show-190151855.html -This will probably be fine. Grok into the pentagon. https://arstechnica.com/ai/2026/01/hegseth-wants-to-integrate-musks-grok-ai-into-military-networks-this-month/ -Shooting for the moon… literally. https://arstechnica.com/space/2026/01/you-can-now-reserve-a-hotel-room-on-the-moon-for-250000/

IT in the D
Working the Help Desk with Brad Woessner – IT in the D 543

IT in the D

Play Episode Listen Later Jan 15, 2026 55:52


On this podcast, we often talk about getting started in the IT field by applying for help desk gigs, and we talk to C-suite and business owners, but this week, we’re filling in the middle of the story. Brad Woessner (you’ll recognize him from our meetups!) joins us to talk about his IT career and what it’s like to crew the help desk.

Geekshow Podcast
Geekshow Helpdesk: Gross, Owen... Gross

Geekshow Podcast

Play Episode Listen Later Jan 15, 2026 62:03


Tony: -Carbonation Station: NOSes and Monster Zero Strawberry Shot -What do you even do in this situation? https://arstechnica.com/health/2025/12/sperm-donor-with-rare-cancer-mutation-fathered-nearly-200-children-in-europe/ -Apple Goes Adobe: https://www.engadget.com/apps/apple-bundles-creative-apps-such-as-final-cut-pro-and-logic-pro-into-a-single-subscription-145210038.html -Apparently you can get sued for not letting them buy you…: https://www.engadget.com/entertainment/paramount-wont-quit-files-suit-against-warner-bros-discovery-over-rejected-bid-175317166.html Jarron:  -The FCC continues to screw consumers: https://slashdot.org/story/26/01/13/1845204/verizon-to-stop-automatic-unlocking-of-phones-as-fcc-ends-60-day-unlock-rule?utm_source=rss0.9mainlinkanon&utm_medium=feed -Auto focusing glasses! https://tech.slashdot.org/story/26/01/11/214203/finnish-startup-ixi-plans-new-autofocusing-eyeglasses?utm_source=rss0.9mainlinkanon&utm_medium=feed -Seems like Intel is finally making progress: https://hardware.slashdot.org/story/26/01/09/2231201/intel-is-going-big-time-into-14a-says-ceo-lip-bu-tan?utm_source=rss0.9mainlinkanon&utm_medium=feed Owen: -Interesting type of bandaid: High Tech Bandaid -OpenAI… “NOW HIRING ScapeGoat! $555k Full benefits incl. WitSec. Inquire inside…” https://www.theguardian.com/technology/2025/dec/29/sam-altman-openai-job-search-ai-harms Lando: -Apple Siri to use Gemini https://www.engadget.com/ai/apples-siri-ai-will-be-powered-by-gemini-153636649.html  

Autonomous IT
Product Talk – Introducing Automox Resolve Powered by Splashtop, E23

Autonomous IT

Play Episode Listen Later Jan 15, 2026 24:23


Automox announces its new partnership with Splashtop, bringing secure remote control directly into the Automox console. Host Peter Pflaster is joined by Italo Nava from Splashtop and Automox Product Manager Steph Rizzuto on launch day to break down the integration and what it means for IT teams.They discuss why remote access is still essential even when automation handles most of the work, the cost of switching between tools during urgent issues, and how Splashtop's 20 years of experience drives reliability and security. Steph also shares early access results, including average connection times under 10 seconds and a 95% success rate.

Geekshow Podcast
Geekshow Helpdesk: CES 2026!

Geekshow Podcast

Play Episode Listen Later Jan 9, 2026 94:17


Tony: -Carbonation Station: Ghost Cran-Grape -Mova AtomForm 3d printer: https://atomform.tech/pages/about-us -Verge Motorcycles: https://www.vergemotorcycles.com/ -Kyocera holo-display  -Donut: Inside the BS cloud https://www.theverge.com/transportation/858514/is-this-the-worlds-first-solid-state-battery -Asus Booth Zephyrus G16 Zephyrus Duo Wifi 8 XREAL R1 Gaming Glasses -Gigabyte Booth 180 degree movie headset demo (Spatial Computing) Tandem OLED Monitor -Wolfbox -Nuphy Keyboards -Pimax Headset -Nomatic -ESR Battery pack -Tesla Tunnel -LG G6 Tandem OLED C6 Monitors Jarron:  -Clicks Communicator and Clicks Power Keyboard: https://daringfireball.net/2026/01/clicks_communicator_and_clicks_power_keyboard -Pebble Round 2 announced! https://www.theverge.com/news/852587/pebble-round-2-time-smartwatch-price-availability -Pimax -Cloudcanvas Picture Frame Lego Smart Brick Owen: CES Lego Smart Brick So many steps -Lowmesh -iceplosion -Lego smart brick -Youtuber: HughHou - Spatial Video @ Gigabyte booth https://www.youtube.com/shorts/g0oHpLRIuc0

Dark Rhino Security Podcast
S18 E04 Adopting an AI-First Mindset

Dark Rhino Security Podcast

Play Episode Listen Later Jan 8, 2026 50:19


Grant Asplund is a cybersecurity evangelist with over 25 years of experience helping organizations defend against sophisticated cyber threats. He travels globally, speaking at major conferences like RSA, engaging with analysts, partners, and media to advance security across cloud, mobile, and infrastructure. Grant has held leadership roles across sales, marketing, and executive management at companies including Dome9, Blue Coat, Neustar, and Altor Networks, and previously led MetaInfo through its acquisition by Neustar. He also hosts the CISO Secrets and Talking Cloud podcasts, where he explores cloud security trends and real-world leadership insights.00:00 intro03:00 Our Guest05:13 Start with a Helpdesk role10:00 Ai taking over roles13:35 AI first mindset35:10 The future of AI tools45:07 CISOs report to the board  49:05 More about Grant

Dark Rhino Security Podcast
S18 E04 (VIDEO) Adopting an AI First Mindset

Dark Rhino Security Podcast

Play Episode Listen Later Jan 8, 2026 50:19


#SecurityConfidential #DarkRhiinoSecurityGrant Asplund is a cybersecurity evangelist with over 25 years of experience helping organizations defend against sophisticated cyber threats. He travels globally, speaking at major conferences like RSA, engaging with analysts, partners, and media to advance security across cloud, mobile, and infrastructure. Grant has held leadership roles across sales, marketing, and executive management at companies including Dome9, Blue Coat, Neustar, and Altor Networks, and previously led MetaInfo through its acquisition by Neustar. He also hosts the CISO Secrets and Talking Cloud podcasts, where he explores cloud security trends and real-world leadership insights.00:00 intro03:00 Our Guest05:13 Start with a Helpdesk role10:00 Ai taking over roles13:35 AI first mindset35:10 The future of AI tools45:07 CISOs report to the board 49:05 More about Grant----------------------------------------------------------------------To learn more about Grant visit https://www.linkedin.com/in/grantasplund/To learn more about Dark Rhiino Security visit https://www.darkrhiinosecurity.com----------------------------------------------------------------------

Geekshow Podcast
Geekshow Helpdesk: Split on AI

Geekshow Podcast

Play Episode Listen Later Jan 1, 2026 77:23


Tony: -Carbonation Station: Bucked Up Orange and Dr Bum -Tony's Top 10 (no particular order)- Ubiquiti Network Completed Status Pro X Learning that my Sengled Bulbs can just use Zigbee Traeger Woodridge XL Stuff I backed on Kickstarter?… Snapmaker U1 and Eufymake -Tony's Festivus List: AI Push and everything that entails RFK Jr is bad for medical science Microsoft in general -Freed from the shackles of your youth's gmail name: https://www.howtogeek.com/google-is-finally-letting-users-change-their-gmail-address/ Jarron:  -Favorite gadgets of the Year Apple Watch Ultra 3 Amazfit Active 2 Panasonic LUMIX S9 Arctis Gamebuds -Coolest Tech of the year Tandem OLED Pebble comeback Snapmaker U1 Dyson Pencil Vac -Festivus List AI, AI, AI ! ! ! ! RAM Shortage DJI Ban Everything about Microsoft Owen: -Neuromorphic skin for robots!  https://hardware.slashdot.org/story/25/12/29/2344207/researchers-make-neuromorphic-artificial-skin-for-robots -It's getting desperate out there… DIY RAM https://www.tomshardware.com/pc-components/ddr5/russian-enthusiasts-are-building-their-own-ddr5-ram-amidst-the-worldwide-shortage-as-easy-as-sourcing-your-own-memory-modules-and-soldering-them-on-empty-pcbs -My list of stuff. ChatGPT 4.5 - 5.2, what a ride.  ProxMox Server and self hosting G-Helper Pixel 10 Pro XL Xbox Family Safety Steam Family Sharing ASUS RT-AX86U Zaku II gundam router running Merlin Xbox and GamePass - hear me out here…. Infini Mic - specifically grateful to the Patrons My biggest tech inspirations. Lando: -The Tech List!! Cancer Vax (Jan) https://gizmodo.com/three-years-after-experimental-vaccine-these-patients-are-still-cancer-free-2000559585 ABS System (Got the full go ahead in Sept) (Feb) https://www.robotics247.com/article/robot_umpire_automated_ball_strike_abs_system_debuts_at_mlb_spring_training BYD (March) https://www.theverge.com/news/631552/byd-1000kw-charging-ev-han-l-tang-l-battery Torpedo Bats (April) https://apnews.com/article/torpedo-bats-yankees-6ac6c797ea935941ed1c0d0e51a7d870 Crisper Pigs (May) https://gizmodo.com/the-fda-just-approved-the-first-crispr-edited-pigs-for-food-2000597425 Airplane Robots (June) https://kslnewsradio.com/colleges-universities/uvu-students-pioneer-aircraft-taxiing/2217924/ Stephen Hawking Upgrade (July) https://arstechnica.com/science/2025/06/a-neural-brain-implant-provides-near-instantaneous-speech/ Manipulate AI with peer and social pressure (Sept) https://www.theverge.com/news/768508/chatbots-are-susceptible-to-flattery-and-peer-pressure iPhone 17 (Oct) The Bad Flu (Nov) (Called it) https://www.bbc.com/news/articles/c2dr8gzdz1wo Honorable Mention? New X(Twitter) Features  (Nov) https://www.theguardian.com/us-news/2025/nov/23/rightwing-influencers-outside-us-x-twitter-tool Pebble Returns! (Dec) Uncle Sqinky: Ubiquiti Home Network - Great way to go iPhone 17 - Great phone Snapmaker U1 - Multi color printing with much less time and material waste bonus not mentioned-5070Ti video card

Geekshow Podcast
Geekshow Helpdesk: Fungus? Not a fungus.

Geekshow Podcast

Play Episode Listen Later Dec 18, 2025 68:08


Tony: -Carbonation Station: Zoa+ Pineapple Passion Fruit -iRobot files for Chap 11 bankruptcy: https://www.engadget.com/home/irobot-has-filed-for-bankruptcy-and-may-be-taken-over-by-its-primary-supplier-091602257.html -2 for 2 on Amazon getting caught: https://www.engadget.com/entertainment/streaming/amazon-pulls-its-bad-ai-video-recaps-after-fallout-fallout-220358758.html -Voyager Probe is waaaaaay out there, man: https://www.cnn.com/2025/12/09/science/voyager-1-light-day-earth -New Telescope! https://arstechnica.com/space/2025/12/the-4-3-billion-space-telescope-trump-tried-to-cancel-is-now-complete/?utm_source=bsky&utm_medium=social Jarron:  -Lightning only strikes once: https://hardware.slashdot.org/story/25/12/15/2127228/ford-ends-f-150-lightning-production-starts-battery-storage-business?utm_source=rss0.9mainlinkanon&utm_medium=feed -The CIA lost a nuclear device: https://news.slashdot.org/story/25/12/15/1541213/how-did-the-cia-lose-a-nuclear-device?utm_source=rss0.9mainlinkanon&utm_medium=feed -Automakers are afraid of China: https://tech.slashdot.org/story/25/12/12/141238/major-automakers-say-china-poses-clear-and-present-threat-to-us-auto-industry?utm_source=rss0.9mainlinkanon&utm_medium=feed -Apple loses again to Epic: https://www.theverge.com/news/842991/apple-epic-appeal-loses-contempt Owen: -Capitalism gonna capitalize. How about VaaS (Violence-as-a-Service) https://yro.slashdot.org/story/25/12/08/2359222/193-cybercrims-arrested-accused-of-plotting-violence-as-a-service -Apocalypse opening moves… https://www.tomshardware.com/tech-industry/artificial-intelligence/dual-pcb-linux-computer-with-843-components-designed-by-ai-boots-on-first-attempt-project-speedrun-was-made-in-just-one-week-and-required-less-than-40-hours-of-human-work Lando: -Micro RGB TVs at CES https://www.engadget.com/home/home-theater/lg-will-debut-its-first-micro-rgb-television-at-ces-010037923.html?guccounter=1 -Parisidic plants are a thing! https://scitechdaily.com/this-mushroom-isnt-a-fungus-at-all-its-one-of-the-strangest-plants-on-earth/

Technology Tap
Help Desk Mastery: IT Support Best Practices & SOPs

Technology Tap

Play Episode Listen Later Dec 16, 2025 28:46 Transcription Available


professorjrod@gmail.comWhat if your help desk could solve recurring IT problems in minutes, not hours? In this episode, we explore the backbone of reliable IT support, focusing on clear SOPs that remove guesswork, SLAs that align technical work with business risk, and an effective ticketing flow that transforms scattered fixes into measurable outcomes. Whether you're preparing for a CompTIA exam or seeking practical IT skills development, you'll find valuable insights here. We share real-world examples—from login failures to VPN drops—that demonstrate how documentation, escalation tiers, and knowledge bases reduce time-to-resolution and prevent repeat incidents, making technology education and effective IT support attainable goals.We also get candid about the human side of support. Professionalism is not a soft skill; it is operational. We talk punctuality, clean language, and the kind of active listening that clarifies issues without talking down to users. De-escalation matters, but so do boundaries; you can stay calm without tolerating abuse. And yes, social media can cost you your job—one vague post is all it takes. These habits shape trust with customers and credibility inside the org.To round it out, we map the OS landscape you actually support: Windows, macOS, Linux, and ChromeOS on the desktop, plus iOS and Android in the field. We cover MDM realities with JAMF and Google Workspace, why file systems like NTFS and ReFS or APFS and ext4 affect security and performance, and how hardware requirements such as TPM 2.0 should drive upgrade planning. You will leave with a sharper playbook and four cert-style practice questions to test your knowledge.If you found this useful, follow the show, share it with a teammate, and leave a quick review to help others find it. Got a help desk win or a hard lesson learned? Send it our way and join the conversation.Support the showArt By Sarah/DesmondMusic by Joakim KarudLittle chacha ProductionsJuan Rodriguez can be reached atTikTok @ProfessorJrodProfessorJRod@gmail.com@Prof_JRodInstagram ProfessorJRod

Geekshow Podcast
Geekshow Helpdesk: Freaking Monsanto...

Geekshow Podcast

Play Episode Listen Later Dec 11, 2025 61:19


Tony: -Carbonation Station: 3D Energy Blueberry Mist   -Smart Phones are risky for kids (duh): https://futurism.com/health-medicine/grim-happenings-kids-smartphones   -Stop me if you've heard this one before…: https://www.tomshardware.com/tech-industry/cyber-security/researcher-finds-undocumented-microphone-and-major-security-flaws-in-sipeed-nanokvm   -New Amazfit watch leaked: https://www.techradar.com/health-fitness/smartwatches/forget-the-apple-watch-se-3-it-looks-like-a-big-sequel-to-our-best-ever-cheap-fitness-watch-has-just-leaked   Jarron:  -Dell and HP disable HEVC support in their laptops for some reason: https://hardware.slashdot.org/story/25/11/21/0616243/hp-and-dell-disable-hevc-support-built-into-their-laptops-cpus?utm_source=rss0.9mainlinkanon&utm_medium=feed   -Cool gadget: https://www.theverge.com/news/838885/xteink-x4-e-reader-magnetic-apple-iphone-google-pixel   -Maybe don't buy that toilet camera.  https://arstechnica.com/gadgets/2025/12/despite-accessing-user-data-kohler-still-says-its-smart-toilet-cameras-use-e2ee/   Owen: -Australia bans social media for kids under 16. https://tech.slashdot.org/story/25/12/09/2112230/millions-of-australian-teens-lose-access-to-social-media-as-ban-takes-effect   -I would LOVE to see Monsanto get sued out of existence. https://science.slashdot.org/story/25/12/09/053254/science-journal-retracts-study-on-safety-of-monsantos-roundup   Lando: -New Smart Ring! https://techcrunch.com/2025/12/09/pebbles-founder-introduces-a-75-ai-smart-ring-for-recording-brief-notes-with-a-press-of-a-button/ 

David Jackson Productions
Solving Your Office IT Needs Locally

David Jackson Productions

Play Episode Listen Later Dec 11, 2025 45:50


This week's High Country weather brought its fair share of schedule disruptions, placing a premium on remote connectivity for the majority of us, from small business owners to local school students.As a small business, how do you stay up-to-date on the technology needs within your workplace, and how are those processes and programs accessed on a day when Old Man Winter decides we aren't going anywhere!On this amazingly topical episode of Mind Your Business, we visit with Nate Solberg and David Garner of Nordic IT Solutions and discuss technology strategies for local small businesses. We'll talk about practical IT strategies for High Country Businesses, when is the right time for small businesses to consider managed IT solutions, how a partner can take some of the tech strain off your staff, especially if this is not an area of expertise for anyone within your company. All of these answers have a local solution, ensuring your business is cared for by people that understand our area and connectivity and compatibility needs -- especially when it snows like it did Monday!We will also roll out of final grouping of Holiday Shop Local businesses for this season, featuring Blue Ridge Women in Agriculture, High Country 365 Dining Pass, and River Birch Nordic Sauna.Mind Your Business is written and produced weekly by the Boone Area Chamber of Commerce. This podcast is made possible thanks to the sponsorship support of Appalachian Commercial Real Estate.Catch the show each Thursday afternoon at 5PM on WATA (1450AM & 96.5FM) in Boone.Support the show

Geekshow Podcast
Geekshow Helpdesk: The Eyes Have It

Geekshow Podcast

Play Episode Listen Later Dec 4, 2025 73:46


Tony: -Carbonation Station: Gym Weed Tangerine -Galaxy Z Trifold: https://www.engadget.com/mobile/smartphones/samsung-fully-unveils-its-galaxy-z-trifold-phone-and-itll-be-available-in-korea-in-a-few-days-010000499.html -Sony V Cox goes to the supreme court: https://www.ca4.uscourts.gov/opinions/211168.p.pdf -Scotus Blog: https://www.scotusblog.com/2025/12/court-seems-dubious-of-billion-dollar-judgment-for-copyright-infringement/ -Deal pick ups? Jarron:  -VIZZ review! -Face worms: https://arstechnica.com/health/2025/11/doctors-pull-4-inch-worm-out-of-womans-eyelid-after-monthlong-incubation/ -The Sony A7 V was announced: https://www.engadget.com/cameras/sonys-much-anticipated-a7-v-is-here-with-a-faster-33mp-sensor-and-4k-120p-video-140403371.html?src=rss Owen: -Have we learned NOTHING from movies?!?! https://news.slashdot.org/story/25/11/22/2227240/the-strange-and-totally-real-plan-to-blot-out-the-sun-and-reverse-global-warming -Please… believe in science… https://arstechnica.com/health/2025/11/rfk-jr-s-new-cdc-deputy-director-prefers-natural-immunity-over-vaccines/ Lando: -New Eye Tranplants! https://newatlas.com/medical/3d-printed-cornea-restores-sight-first-time/

Geekshow Podcast
Geekshow Helpdesk: Unrighteous Termination

Geekshow Podcast

Play Episode Listen Later Nov 27, 2025 66:51


Tony: -Carbonation Station: Monster Orange Dreamsicle Wickedly Creamy (Tony) and Waterloo (Jarron) -Dangerous Robots: https://futurism.com/robots-and-machines/whistleblower-fired-warning-robot-crush-skull -Robots for the kids: https://www.engadget.com/entertainment/disney-teases-an-olaf-robot-for-its-parks-151017739.html -Windows is trying to make Explorer faster. Sort of…: https://www.pcgamer.com/software/windows/windows-11-is-going-to-start-quietly-preloading-file-explorer-in-the-background-to-make-it-faster-which-is-a-good-reminder-that-you-should-probably-try-a-different-file-manager-anyway/ -Speculative PC and PC components market says its time to buy parts! (you're already too late for DDR5 RAM but I did indeed panic buy something…) Jarron:  -Missing AirPod features come to Android and Linux, kind of: https://www.theverge.com/news/824953/librepods-apple-airpods-wireless-headphones-android-linux -Sounds like Apple won't be updating the Mac Pro: https://daringfireball.net/linked/2025/11/18/gurman-mac-pro -No matter how bad your life is, it can't be worse than this guy's: https://arstechnica.com/health/2025/11/why-you-dont-want-to-get-tuberculosis-on-your-penis/ Owen: -Pebble goes fully open source https://gadgetsandwearables.com/2025/11/24/pebble-open-source/ -Lava Power.  https://www.yahoo.com/news/articles/one-america-most-dangerous-volcanoes-134703593.html -Even Microsoft knows Windows AI is not good/safe https://tech.slashdot.org/story/25/11/23/060221/microsoft-warns-its-windows-ai-feature-brings-data-theft-and-malware-risks-and Lando: -New Features for X are making it a slightly better place… https://www.theguardian.com/us-news/2025/nov/23/rightwing-influencers-outside-us-x-twitter-tool -Poets are the biggest threat to AI Yet https://www.pcgamer.com/software/ai/poets-are-now-cybersecurity-threats-researchers-used-adversarial-poetry-to-jailbreak-ai-and-it-worked-62-percent-of-the-time/ -Trust the ISPs, I am sure they will do the right thing! https://www.techspot.com/news/110362-fcc-rolls-back-plan-make-cybersecurity-legal-duty.html

Identity At The Center
#387 - InfoSec World 2025 - Trust, Transparency, and Technology: Building Better MSP Partnerships

Identity At The Center

Play Episode Listen Later Nov 24, 2025 50:06


Jim McDonald and Jeff Steadman sit down with Mike Reiring of RSM at InfoSec World 2025 to explore how managed service providers are reshaping IT and identity operations. They dig into the differences between MSPs and MSSPs, how to choose the right partner, and how AI is transforming help desks, problem management, and security monitoring. The conversation closes with a fun dive into Mike's passion for photography and how creativity ties into continuous learning in tech.Connect with Mike: https://www.linkedin.com/in/mreiring/Connect with us on LinkedIn:Jim McDonald: https://www.linkedin.com/in/jimmcdonaldpmp/Jeff Steadman: https://www.linkedin.com/in/jeffsteadman/Visit the show on the web at http://idacpodcast.comChapters00:00 Intro – Live from InfoSec World 202502:00 Meet Mike Reiring of RSM04:30 Evolution of Managed Service Providers06:30 Shared Accounts, Identity, and Security Maturity09:00 Vendor Gaps and Federated Access Challenges11:30 What Makes a Good MSP Partner13:00 The Cost and Effort of Changing Providers16:30 MSP vs MSSP – Key Differences18:30 Coordination Between Managed Providers21:30 Top 3 Questions to Ask Your MSP25:00 Identity Ownership: IT or Security?27:30 Licensing, Active Directory, and Hidden Accounts30:00 RFP Challenges and Procurement Pitfalls32:00 Measuring Risk and Reducing Identity Exposure34:30 Vendor Management and Shadow IT Risks35:00 How AI Is Transforming MSP and MSSP Operations38:30 AI, Problem Management, and the Future of Help Desks42:30 Photography, Creativity, and Continuous Learning48:00 Closing Thoughts and IDAC OutroKeywordsIDAC, Identity at the Center, Jeff Steadman, Jim McDonald, Mike Reiring, RSM, InfoSec World 2025, Managed Service Provider, MSP, MSSP, AI in Cybersecurity, Help Desk, Identity Management, Managed Identity, Partner Transparency, IT Outsourcing, Risk Reduction, Problem Management, Active Directory, DaVinci Resolve, Photography in Tech, Identity Governance, Cybersecurity Podcast

Geekshow Podcast
Geekshow Helpdesk: What's a FULU?

Geekshow Podcast

Play Episode Listen Later Nov 20, 2025 47:44


Tony: -Utah is going Nuclear for real this time! https://www.ksl.com/article/51406491 -Bambu finally shows off the H2C: https://www.tomshardware.com/3d-printing/bambu-lab-launches-beastly-seven-nozzle-3d-printer-at-formnext-h2c-model-launches-everywhere-but-the-us-due-to-tarrifs -Great H2C review from 3D Printing Nerd: https://youtu.be/iQhyrfXk1lw?si=SzYjkhK4vfbJ20Cc -Cloudflare outage today: https://www.engadget.com/big-tech/widespread-cloudflare-outage-took-many-sites-offline-but-appears-to-be-fixed-124208733.html -Jeep Recon EV announced. DOA IMO: https://www.engadget.com/transportation/evs/the-all-electric-jeep-recon-gets-official-specs-and-launch-price-000032015.html Jarron:  -ChatGPT 5.1 released: https://slashdot.org/story/25/11/12/2033254/openais-gpt-51-brings-smarter-reasoning-and-more-personality-presets-to-chatgpt?utm_source=rss0.9mainlinkanon&utm_medium=feed -Google will still allow sideloading on Android for power users: https://arstechnica.com/gadgets/2025/11/google-will-let-android-power-users-bypass-upcoming-sideloading-restrictions/ -Talking to Windows sucks so far: https://it.slashdot.org/story/25/11/18/1932202/talking-to-windows-copilot-ai-makes-a-computer-feel-incompetent?utm_source=rss0.9mainlinkanon&utm_medium=feed Owen: -Now wait a dang minute! https://www.theverge.com/news/820600/google-nest-learning-thermostat-downgraded-data-collection -But also, have you heard of FULU? https://bounties.fulu.org/bounties -And while we're at it. If you have a bricked nest. Bring it back to life. https://nolongerevil.com/ -HOW did I miss this?!? https://news.slashdot.org/story/25/11/16/2339215/some-americans-are-trying-to-heat-their-homes-with-bitcoin-mining https://www.nytimes.com/wirecutter/reviews/heatbit-space-heater-review/ https://heatbit.com/products/heatbit-trio  

Geekshow Podcast
Geekshow Helpdesk: Slow Roasted Lambo

Geekshow Podcast

Play Episode Listen Later Nov 13, 2025 59:30


Tony: -Carbonation Station: Lando does new RedBull, Tony does Bucked Up Cherry Candy -Watch out for this new windows bit locker issue: https://cybersecuritynews.com/windows-systems-bitlocker-recovery/ -Pea Protein? Oh wait Pee Protein: https://www.space.com/space-exploration/human-spaceflight/europe-wants-to-make-space-food-out-of-thin-air-and-astronaut-pee -I can't believe we have to say this…: https://time.com/7332779/tylenol-autism-adhd-trump/ Jarron:  -Get a sock for your iPhone: https://apple.slashdot.org/story/25/11/11/1533206/apples-230-iphone-sock?utm_source=rss0.9mainlinkanon&utm_medium=feed -Good news. SOMEONE's carbons emissions are actually falling: https://news.slashdot.org/story/25/11/11/0119210/chinas-co2-emissions-have-been-flat-or-falling-for-past-18-months-analysis-finds?utm_source=rss0.9mainlinkanon&utm_medium=feed -And the US is actually down too: https://hardware.slashdot.org/story/25/11/07/0029244/how-the-us-cut-climate-changing-emissions-while-its-economy-more-than-doubled?utm_source=rss0.9mainlinkanon&utm_medium=feed -Guess what the Louvre's video surveillance password was?! https://yro.slashdot.org/story/25/11/05/238245/the-louvres-video-surveillance-password-was-louvre?utm_source=rss0.9mainlinkanon&utm_medium=feed -Don't worry, you can still get your COVID shot: https://arstechnica.com/health/2025/10/after-rfk-jr-s-shenanigans-covid-shot-access-will-be-a-lot-like-last-year/ -Interesting new way to make chips: https://hardware.slashdot.org/story/25/11/04/235241/the-worlds-tallest-chip-defies-the-limits-of-computing-goodbye-to-moores-law?utm_source=rss0.9mainlinkanon&utm_medium=feed Owen: -Wait… what if I really don't want Windows 11?  https://pureinfotech.com/upgrade-windows-10-to-ltsc/ -The ability to dislike something really speaks to my heart. Maybe enough to get me on the app more?  https://tech.slashdot.org/story/25/10/31/231232/bluesky-hits-40-million-users-introduces-dislikes-beta -HAH! https://www.news-medical.net/news/20251016/MXene-materials-pave-the-way-for-next-generation-smart-contact-lenses.aspx Lando: -Cloning Pets! https://www.popularmechanics.com/science/animals/a69267201/dog-cloning-tom-brady/ -Bad Flu! https://www.bbc.com/news/articles/c2dr8gzdz1wo  -Giving a robo vacuum a brain is a bad idea https://futurism.com/artificial-intelligence/llm-robot-vacuum-existential-crisis

Optimistic Voices
Help Desk or Round Table? Your Mission Trip Might Need a Makeover

Optimistic Voices

Play Episode Listen Later Nov 10, 2025 53:59 Transcription Available


Send us a textDr. Hunter Farrell challenges everything you thought you knew about short-term missions with compelling insights drawn from his 30+ years of global mission experience and anthropological research. He reveals startling statistics about our mission economy: American Christians spend $3.5-5 billion annually sending 1.6 million people on short-term trips, yet often these efforts fall short of creating lasting change.What's gone wrong? Farrell introduces the concept of "selfie missions" – our cultural shift from changing the world to changing ourselves. This individualistic approach positions Western Christians as saviors rather than companions, creating problematic power dynamics. Drawing from interviews with over 1,400 mission leaders across denominational lines, he offers a radical alternative: a "theology of companionship" centered around breaking bread together and embracing mutual vulnerability.The most transformative insight comes through examining Jesus's own mission approach. Christ consistently engaged from a position of weakness, empowering those on society's margins by giving them agency rather than treating them as passive recipients of charity. This challenges our typical Western approach where we arrive with all the answers and resources, positioning ourselves at metaphorical "help desks" distributing solutions.Farrell remains optimistic about short-term missions despite these critiques, seeing them as powerful "liminal spaces" where deep transformation can happen when approached correctly. The key lies in co-development – recognizing that true change requires mutual participation guided by the principle: "What you do for us without us is not for us." His powerful Congolese fable about Ngalula illustrates how communities already possess what they need for transformation.Ready to reimagine mission work? Subscribe to hear our upcoming episode on child sponsorship models and how they're evolving to support sustainable community development.________Travel on International Mission, meet local leadership and work alongside them. Exchange knowledge, learn from one another and be open to personal transformation. Step into a 25 year long story of change for children in some of the poorest regions on Earth.https://www.helpingchildrenworldwide.org/mission-trips.html****** _____A bible study for groups and individuals, One Twenty-Seven: The Widow and the Orphan by Dr Andrea Siegel explores the themes of the first chapter of James, and in particular, 1:27. In James, we learn of our duty to the vulnerable in the historical context of the author. Order here or digital download ___________Family Empowerment Advocates support the work of family empowerment experts at the Child Reintegration Centre, Sierra Leone. Your small monthly donation, prayers, attention & caring is essential. You advocate for their work to help families bring themselves out of poverty, changing the course of children's lives and lifting up communities. join Shout out to our newest sponsor: The Resilience InstituteSupport the showHelpingchildrenworldwide.org

Suburban Underground
Episode 497

Suburban Underground

Play Episode Listen Later Nov 7, 2025 64:25


This week, Steve picked a set of imagination songs.  Here are the artists you will hear this week: Elvis Costello And The Attractions, She Wants Revenge, The Happy Fits, Cheap Trick, Nada Surf, Simple Minds, The Pretenders, Radiohead, The Shazam, The Damned, Rilo Kiley, The Tories, The Help Desk, Siouxsie And The Banshees. AI-free since 2016! On the Air on Bedford 105.1 FM Radio      *** 5pm Friday ***      *** 10am Sunday ***      *** 8pm Monday *** Stream live at http://209.95.50.189:8178/stream Stream on-demand most recent episodes at https://wbnh1051.podbean.com/category/suburban-underground/ And available on demand on your favorite podcast app! Facebook: SuburbanUndergroundRadio   ***    Instagram: SuburbanUnderground   ***    #newwave #altrock #alternativerock #punkrock #indierock

Geekshow Podcast
Geekshow Helpdesk: Lando Loses It

Geekshow Podcast

Play Episode Listen Later Nov 6, 2025 66:57


Tony: -Carbonation Station: Ghost Raspberry Cream  -We are the machines…: https://www.zdnet.com/article/your-uber-driver-has-a-new-side-hustle-training-ai-for-cash/ -There is no Spoon or simulation…: https://interestingengineering.com/culture/mathematics-ends-matrix-simulation-theory Jarron:  -Samsung Galaxy XR: https://www.uploadvr.com/samsung-galaxy-xr-google-android-xr-out-now/ -Yep, AI is still incorrect. A lot.  https://news.slashdot.org/story/25/10/22/2011239/ai-assistants-misrepresent-news-content-45-of-the-time?utm_source=rss0.9mainlinkanon&utm_medium=feed -Kodak is back in the film business: https://www.theverge.com/news/791251/kodak-launches-kodacolor-100-and-200-to-feed-the-film-resurgence -Disney adding HDR 10+ support: https://www.engadget.com/entertainment/streaming/disney-begins-rolling-out-hdr10-support-190000237.html?src=rss -HDR 10+ Advanced unveiled: ​​https://www.theverge.com/tech/813389/samsung-previews-hdr10-plus-advanced-its-answer-to-dolby-vision-2 Owen: -This is HUGE. https://tech.slashdot.org/story/25/11/03/1249212/microsoft-fixes-decade-old-windows-bug-that-made-update-and-shut-down-restart-pcs -CRIMINENTLY!... https://arstechnica.com/tech-policy/2025/10/fcc-dumps-plan-for-telecom-security-rules-that-internet-providers-dont-like/ Lando: -California bans noisy ads https://www.theverge.com/news/794145/california-law-noisy-ad-volume-streaming-services

Female Founder Friday
[S5, Ep23] Chief Everything Officer - Stop Being The Answer For Everyone

Female Founder Friday

Play Episode Listen Later Nov 6, 2025 14:02


Send us a textIf you feel more like the Help Desk than the CEO, this one's for you.Somewhere between building your business and leading your team, you became the Chief Everything Officer — solving every problem, approving every decision, and holding everything together by sheer willpower. It's not sustainable. And it's not leadership.⚡️ Episode Highlights

Female Founder Friday
[S5, Ep23] Chief Everything Officer - Stop Being The Answer For Everyone

Female Founder Friday

Play Episode Listen Later Nov 6, 2025 14:02


Send us a textIf you feel more like the Help Desk than the CEO, this one's for you.Somewhere between building your business and leading your team, you became the Chief Everything Officer — solving every problem, approving every decision, and holding everything together by sheer willpower. It's not sustainable. And it's not leadership.⚡️ Episode Highlights

Geekshow Podcast
Geekshow Helpdesk: Drinks, Batteries, and Robots

Geekshow Podcast

Play Episode Listen Later Oct 30, 2025 66:12


Tony: -Carbonation Station: ABE Tang Orange Strawberry -One more thing to fear while flying: https://arstechnica.com/space/2025/10/the-mystery-object-that-struck-a-plane-in-flight-it-was-probably-a-weather-balloon/ Jarron:  -Powerwall 3 Review -The Also Bike is very interesting indeed: https://velo.outsideonline.com/ebike/ebike-gear/first-impressions-also-hm-b-rivian/ -BS: Toyota is trying to bring solid state batteries to the masses: https://hardware.slashdot.org/story/25/10/10/2127232/toyota-aims-to-launch-the-worlds-first-all-solid-state-ev-batteries?utm_source=rss0.9mainlinkanon&utm_medium=feed Owen: -$300 for a thermal camera for your phone worth it? https://newatlas.com/consumer-tech/thermal-master-p3/ -If you have a Nest v1 or v2 sucks to be you. https://www.techadvisor.com/article/2948153/google-nest-learning-thermostat-support-ending.html Lando: -DJI Robo Vacuum https://www.techradar.com/ai-platforms-assistants/djis-first-robot-vacuum-launches-in-europe-but-the-romo-wont-be-a-roborock-rival-just-yet Lang: -DJI M4TD, Look what I get to fly! https://www.youtube.com/watch?v=J2nBPQ_65VM

Geekshow Podcast
Geekshow Helpdesk: Why did I let Jarron speak?...

Geekshow Podcast

Play Episode Listen Later Oct 23, 2025 63:08


Tony: -Carbonation Station: Celsius Spritz Vibe -Status Audio Pro X Review -Win 10 is dead. Long live Win 10: https://arstechnica.com/gadgets/2025/10/windows-10-support-ends-today-but-its-just-the-first-of-many-deaths/?utm_source=bluesky&utm_medium=social&utm_campaign=aud-dev&utm_social-type=owned -The M5 is pretty awesome: https://browser.geekbench.com/v6/cpu/compare/14496729?baseline=14493745 Jarron:  -Butt Breathing is back baby! https://arstechnica.com/science/2025/10/butt-breathing-might-soon-be-a-real-medical-treatment/ -Want a camera in your toilet? https://www.theverge.com/news/802727/kohler-health-dekoda-toilet-camera-optical-sensors -New Apple Gear announced: https://www.theverge.com/news/797850/apple-macbook-pro-m5-announcement-price-specs https://www.theverge.com/news/798962/apple-m5-vision-pro-headset-mixed-reality https://www.theverge.com/news/799352/apple-ipad-pro-m5-price-release-date -Instead of giving people what they want, Microsoft is still shoving AI down our throats: https://www.theverge.com/news/799768/microsoft-windows-ai-copilot-voice-vision-launch Owen: -Just in case you're wondering how that Bitcoin in the landfill story panned out… it's going to be a documentary. Called The Buried Bitcoin: The Real-Life Treasure Hunt of James Howells https://www.bbc.com/news/articles/c74zel3ng1vo it was announced in may 2025 but the release date is supposed to be Oct - Nov of 2025!! Riveting stuff! -Its always DNS. Or was it?.... https://slashdot.org/story/25/10/21/1942240/amazons-dns-problem-knocked-out-half-the-web-likely-costing-billions  

The Crown Refs Podcast
#409 The Referee HelpDesk | Court Support #2

The Crown Refs Podcast

Play Episode Listen Later Oct 16, 2025 27:10


This episode of The Referee Help Desk brings together real officiating questions from across all Crown Refs platforms and turns them into lessons for officials at every level. Topics include when to use the block signal, how to report fouls efficiently, handling technical fouls calmly, and mastering the Start–Develop–Finish–Decide philosophy for slowing down the whistle and improving judgment. The episode also dives into partner communication, ambidextrous signaling, film study strategies, and how to approach youth games with the right balance of patience and authority.We also discuss proper footwear, nutrition, résumé building for camp season, and navigating clinician feedback at tryout camps. Whether you're learning how to self-film your games, refining your on-court presence, or looking for insight into managing your mental game, this session delivers practical, experience-based guidance designed to help every official grow.

referee help desk court support
The Crown Refs Podcast
#408 The Referee HelpDesk | Court Support Ticket #1

The Crown Refs Podcast

Play Episode Listen Later Oct 9, 2025 21:43


Welcome to The Referee Helpdesk, the customer support center for basketball officials. Each week, I take questions I've received from referees across all platforms and answer them on Tik Tok Live—turning real-world scenarios into teachable moments for the entire officiating community. Think of it as your on-demand support line for everything that happens on and off the court.In this episode, we cover how to handle partners who see the game differently, and when it's appropriate to change your call. We also dive into de-escalation tactics with coaches (“I'm very approachable…”), building credibility early, conducting productive postgame discussions, and balancing confidence with humility as you advance.

Geekshow Podcast
Geekshow Helpdesk: Its a review episode!

Geekshow Podcast

Play Episode Listen Later Oct 2, 2025 66:20


Tony: -Carbonation Station: Bucked Up Mango Tango -3d printed Toys for Tots is up: https://www.ic3dprinters.com/2025-toys/ -Airpods Pro 3 review Jarron:  -Apple Watch Ultra 3 review -Windows 11 2025 update is out: https://www.engadget.com/computing/microsofts-windows-11-2025-update-starts-rolling-out-today-but-dont-expect-anything-new-170005064.html Owen: -OpenAI Hardware development https://www.rudebaguette.com/en/2025/09/apples-genius-builds-ai-spy-glasses-openai-hardware-shocks-silicon-valley-while-privacy-completely-disappears/ Lando: -Jarron Vibes at work https://www.theverge.com/news/787076/microsoft-office-agent-mode-office-agent-anthropic-models  -iPhone 17 review

Geekshow Podcast
Geekshow Helpdesk: Orwellian Nightmares

Geekshow Podcast

Play Episode Listen Later Sep 25, 2025 58:47


Tony: -Carbonation Station: Mtn Dew Trolli and Bear n' Beaver Ginger Beer -Trager Woodridge Pro Update - pellet hopper feed works just fine -Airpod Pro 3 unboxing -More Ads for more people: https://wccftech.com/orwellian-nightmare-some-public-washrooms-in-china-wont-dispense-toilet-paper-unless-you-watch-an-ad/ -Just when I thought I was done with Drones: https://www.engadget.com/cameras/djis-mini-pro-5-drone-is-the-first-in-the-series-with-a-1-inch-sensor-120026323.html Jarron:  -With a helping of more ads: https://www.engadget.com/home/smart-home/samsungs-very-expensive-family-hub-fridges-will-now-treat-you-to-ads-on-their-displays-143529070.html?src=rss -When will that AI bubble burst? https://slashdot.org/story/25/09/23/0733235/an-800-billion-revenue-shortfall-threatens-ai-future-bain-says?utm_source=rss0.9mainlinkanon&utm_medium=feed -The ray-ban glasses are looking pretty cool: https://www.engadget.com/wearables/meta-ray-ban-display-hands-on-discreet-and-intuitive-002334346.html?src=rss Owen: -Zuckerberg Meta AI glasses…launch…and fail. https://tech.slashdot.org/story/25/09/21/023248/glitches-humiliated-zuck-in-smart-glasses-launch-meta-cto-explains-what-happened Twyman: -Lojack on his Harley

Geekshow Podcast
Geekshow Helpdesk: Owen's Got What Plants Crave

Geekshow Podcast

Play Episode Listen Later Sep 18, 2025 51:16


Tony: -Carbonation Station: Oxyshred Passion Fruit -Railroad Containers for Space: https://arstechnica.com/space/2025/09/northrop-grummans-new-spacecraft-is-a-real-chonker/?utm_source=bsky&utm_medium=social -Some answers on the win11 24h2 ssd bug: https://www.pcmag.com/news/pc-building-group-figures-out-why-windows-11-update-is-bricking-ssds -Bose update QC Ultra headphones: https://www.engadget.com/audio/headphones/bose-overhauls-the-quietcomfort-ultra-headphones-with-lossless-audio-and-longer-battery-life-130018894.html Jarron:  -Stop doomscrolling. Stop Hemorrhoids. https://science.slashdot.org/story/25/09/04/2159215/bathroom-doomscrolling-may-increase-your-risk-of-hemorrhoids?utm_source=rss0.9mainlinkanon&utm_medium=feed -One protein reverses brain aging in mice: https://science.slashdot.org/story/25/09/06/1922218/switching-off-one-crucial-protein-appears-to-reverse-brain-aging-in-mice?utm_source=rss0.9mainlinkanon&utm_medium=feed Owen: -This is what happens when you let flavored water get a toe hold…  https://www.theguardian.com/lifeandstyle/2025/aug/28/water-sommeliers-rival-wine-terroir -I think I found a good thrifty fifty. https://www.notebookcheck.net/Ubiquiti-launches-5G-Ethernet-adapter-for-49.1101093.0.html -BS: I finally have a BS! Concrete solar batteries https://www.sustainability-times.com/energy/living-concrete-stores-10-kwh-of-electricity-scientists-create-self-charging-cement-using-bacteria-that-powers-buildings-indefinitely/ Lando: -Tiny Vinyl! https://arstechnica.com/gadgets/2025/09/tiny-vinyl-is-a-new-pocketable-record-format-for-the-spotify-age/ 

Geekshow Podcast
Geekshow Helpdesk: Apple Made of Air

Geekshow Podcast

Play Episode Listen Later Sep 11, 2025 57:59


Tony: -Carbonation Station: White Gummy Bear Bucked Up and Lucky Energy Red Ryder Punch -Glowing Succulents: https://www.cnn.com/2025/09/03/science/multicolor-reachargeable-glowing-plants-intl-scli Jarron:  -Apple Event: https://www.theverge.com/news/772434/apple-iphone-17-event-news -Dyson Event: https://mashable.com/article/dyson-unveiled-robot-vacuum-v16-piston-animal -New Apple OSs drop on Sept 15: https://arstechnica.com/gadgets/2025/09/ios-26-ipados-26-macos-26-tahoe-and-apples-other-os-updates-launch-september-15/ Owen: -Ok, here's the deal. Assume everything on your corporate computer can/is/and will be tracked. Props to this guy though for getting through the interview process… https://www.engadget.com/big-tech/apple-claims-an-ex-employee-stole-apple-watch-trade-secrets-for-oppo-182636187.html

Geekshow Podcast
Geekshow Helpdesk: get off my smooth motion, dude!

Geekshow Podcast

Play Episode Listen Later Sep 4, 2025 63:15


Tony: -Carbonation Station: Bucked Up Miami -Electricity through osmosis: https://www.zmescience.com/ecology/japan-just-switched-on-asias-first-osmotic-power-plant-which-runs-24-7-on-nothing-but-fresh-water-and-seawater/ -Traeger Woodridge Pro Review -QLC is no longer a curse word: https://www.pcgamer.com/hardware/ssds/sk-hynixs-world-first-321-layer-qlc-flash-memory-chips-boasting-100-percent-faster-transfer-speeds-and-up-to-56-percent-greater-write-performance-will-be-in-gaming-pcs-next-year/ Jarron:  -Windows 11 is finally getting Bluetooth LE https://www.theverge.com/news/766569/microsoft-windows-11-bluetooth-super-wideband-stereo-le-audio-voice-feature -Dolby Vision 2: https://www.engadget.com/home/home-theater/dolby-announces-dolby-vision-2-expanding-picture-quality-beyond-hdr-123019504.html?src=rss -Goog can keep Chrome and Android: https://yro.slashdot.org/story/25/09/02/2119208/google-gets-to-keep-chrome-but-is-barred-from-exclusive-search-deals-judge-rules?utm_source=rss0.9mainlinkanon&utm_medium=feed Owen: -THIS is how you use a GPU(s) https://www.tomshardware.com/tech-industry/artificial-intelligence/laserweeder-packs-two-dozen-nvidia-gpus-and-lasers-to-zap-your-weed-problem-vaporizes-600-000-weeds-per-hour-with-sub-millimeter-precision-instant-laser-death-for-pesky-weeds -How do they know you're not watching youtube from work? https://www.cnet.com/tech/services-and-software/youtube-is-pausing-premium-family-plans-if-you-arent-watching-from-the-same-address/ -OpenAI IS monitoring your conversations. https://openai.com/index/helping-people-when-they-need-it-most/ Lando: -Just manipulate the AI and it will do what you want! https://www.theverge.com/news/768508/chatbots-are-susceptible-to-flattery-and-peer-pressure

Damnation Versus
Customer Help Desk (with Rob Scarlett)

Damnation Versus

Play Episode Listen Later Sep 4, 2025 142:00


"Hi there, you've reached Rob Scarlett at the 2000trees customer service desk, how may I assist you?"VIP camping was a hike to get to? The beers ran out?  And what was with all the bloody wasps?"Well, if you have two hours and 11 minutes spare and the patience of a monk, I'd love to talk these issues over with you..."We go again, every Thursday morning.

Abundant Practice Podcast
Episode #683: Why Authentic Websites Work Better, feat. Ellie Miller

Abundant Practice Podcast

Play Episode Listen Later Sep 3, 2025 27:16 Transcription Available


Ellie Miller, LCSW-C joins me in today's episode to talk about showing up authentically in your marketing and why it matters for therapists. We dig into simple, effective ways to uncover your natural writing voice—like gathering feedback from loved ones and paying attention to how you communicate casually. Ellie also shares tips for building a brand voice cheat sheet, using AI tools like ChatGPT with intention, and steering clear of the overly academic language that can create distance with potential clients. We touch on the challenges of being real online—from video presence to self-disclosure to staying grounded in your values—and wrap up with her guidance on building deeper connection and confidence through your website and beyond. Attention Abundance Community members: Ellie is our Abundance Community trainer for September 2025. For details on the live training via Zoom, email the HelpDesk or check out the event listing in our private Abundance Community Facebook group. Sponsored by TherapyNotes®: Use promo code Abundant for 2 months free

Geekshow Podcast
Geekshow Helpdesk: Jarron's Jammin Cicadas

Geekshow Podcast

Play Episode Listen Later Aug 28, 2025 57:06


Tony: -Carbonation Station: FitAid Mango Sorbet -New Bambu Printer: https://bambulab.com/en/h2s?utm_source=edm&utm_medium=newsletter&utm_campaign=h2s&sc_src=email_681173&sc_lid=72590185&sc_uid=8fsv3NQxFz&sc_llid=49117&sc_customer=glb_Gr.lantern%40gmail.com -Bambu H1C: https://forum.bambulab.com/t/h2c-is-on-the-way-here-s-how-it-all-started/191677 -Sure, it's prison, but come on: https://www.tomshardware.com/pc-components/storage/new-jersey-prisoner-laments-reliance-on-floppy-disks-for-appeals-documents-which-limits-file-size-to-1-44-mb-prisoners-allowed-20-floppy-disks-in-cell-but-usb-flash-sticks-are-banned -Trump admin kills wind farm that's almost done: https://apnews.com/article/offshore-revolution-wind-project-stopped-trump-33214b9efb8f3f7a98c58299581bff9f Jarron:  -All the Pixel announcements: Made by Google 2025: all the Pixel news and announcements -Do you want DMs in your music app? -Spotify is adding DMs Owen: -Cyborgs: Jellyfish Edition https://arstechnica.com/science/2025/08/scientists-are-building-cyborg-jellyfish-to-explore-ocean-depths/ -My garage is why we can't have nice things. https://arstechnica.com/cars/2025/08/junk-filled-garages-hurt-ev-sales-as-people-dont-have-room-for-chargers/ Lando: -Trying to cure cancer! With Bees https://www.newsweek.com/bee-venom-could-help-cure-type-cancer-2108354 With cells https://scitechdaily.com/researchers-uncover-cancers-secret-weapon-against-immune-cells/

Geekshow Podcast
Geekshow Helpdesk: Owen made it up

Geekshow Podcast

Play Episode Listen Later Aug 21, 2025 62:42


Tony: -Googs announces their first small nuclear reactor: https://www.engadget.com/big-tech/google-announces-first-nuclear-site-to-power-its-data-centers-162627123.html -New format - Mini SSD: https://www.tomshardware.com/pc-components/ssds/china-introduces-up-to-2tb-mini-ssd-thats-3x-faster-than-the-microsd-express-used-in-the-switch-2-but-smaller-tiny-1517-ssd-is-just-15x17mm-and-boasts-impressive-performance-claims Jarron:  -Samsung pushing out improved mini-LED tech also: https://www.theverge.com/news/758063/samsung-micro-rgb-tv -HEXANITROGEN! https://science.slashdot.org/story/25/08/03/2042230/n6-hexanitrogen-synthesized-for-the-first-time---twice-as-energy-dense-as-tnt?utm_source=rss0.9mainlinkanon&utm_medium=feed Owen: -Crypto strikes again! Be careful out there buying drives. https://www.tomshardware.com/pc-components/hdds/seagate-spins-up-a-raid-on-a-counterfeit-hard-drive-workshop-authorities-read-criminals-writes-while-they-spill-the-beans -AI genetics?  https://www.vice.com/en/article/ai-is-talking-behind-our-backs-about-glue-eating-and-killing-us-all/ Lando: -New best in Baseball, according to SCIENCE! MY Story will save! https://www.nytimes.com/2025/08/12/science/baseball-statistics-babe-bonds.html LANG, (you know the replacement for when Lando is watching baseball): -Lang's new job with the new administration https://digitalcage-tecniplast.com/en/products/dvc-digital-ventilated-cage-for-digital-vivarium.html

Adventures of Alice & Bob
Ep. 85 - The MGM Help Desk Heist // Matthew Toussain

Adventures of Alice & Bob

Play Episode Listen Later Aug 15, 2025 48:51


Join host James Maude for a candid conversation with Matthew Toussaint - founder of Open Security and mastermind behind the legendary Subterfuge framework that once forced Starbucks to overhaul its Wi-Fi security. From his unexpected path as an aspiring Air Force lawyer to becoming a renowned cybersecurity educator, Matthew shares a lifetime of stories: a physical pen test that went spectacularly wrong at a franchise location, a medical clinic investigation that exposed an insider threat with international stakes, and how the MGM breach proved the devastating power of old-school phone-based social engineering.They dive into why AI is about to make help desk social engineering terrifyingly scalable, how a nervous 21-year-old's DefCon talk reshaped network security, and why, despite decades of warnings, the industry is still failing at the basics while attackers rapidly scale with artificial intelligence.

Geekshow Podcast
Geekshow Helpdesk: They New Coked It

Geekshow Podcast

Play Episode Listen Later Aug 14, 2025 61:13


Tony: -Carbonation Station: Mtn Dew HoneyDew -MRI Machines are nuts: https://apnews.com/article/mri-machine-long-island-chain-necklace-24b4c34492811dd72b15c2fd26ec76fd# -Ford is betting big on electric: https://electrek.co/2025/08/11/fords-new-universal-ev-platform-is-a-game-changer-for-30k-evs/ -Many states looking into Data Center power draw: https://kutv.com/news/local/utah-among-those-states-evaluating-data-center-power-impact-on-household-bills Jarron: -Computer science bubble is bursting: https://developers.slashdot.org/story/25/06/25/1730250/the-computer-science-bubble-is-bursting?utm_source=rss0.9mainlinkanon&utm_medium=feed -Perplexity offers to buy Chrome. Hahahaha. https://www.theverge.com/news/758218/perplexity-google-chrome-bid-unsolicited-offer -Goodbye AOL dial up: https://tech.slashdot.org/story/25/08/10/0626249/aol-finally-discontinues-its-dial-up-internet-access---after-34-years?utm_source=rss0.9mainlinkanon&utm_medium=feed -Google is keeping goo.gl links alive afterall: https://blog.google/technology/developers/googl-link-shortening-update/ -Epic wins again: https://www.theverge.com/news/716856/epic-v-google-win-in-appeals-court Owen: -It all began when AI overcame the anti-bot checkbox. Checkmate humanity. https://slashdot.org/story/25/07/28/2034216/openais-chatgpt-agent-casually-clicks-through-i-am-not-a-robot-verification-test -ChatGPT-5 and 5-Thinking models released… and the launch was…bad. https://arstechnica.com/information-technology/2025/08/the-gpt-5-rollout-has-been-a-big-mess/

Joey Pinz Discipline Conversations
#692 Rewst:Flow-Mendy Green:

Joey Pinz Discipline Conversations

Play Episode Listen Later Aug 6, 2025 41:09


Send us a textWhat happens when a tech whiz with a passion for helping others builds a movement instead of a business? In this compelling episode, Joey Pinz sits down with Mendy Green—founder of Rising Tide and a key force behind MSPGeek—to explore his remarkable evolution from accounts receivable clerk to tech strategist, community builder, and nonprofit leader.Mendy opens up about the importance of personal motivation, the pitfalls of forcing discipline, and why community matters more than profit. From organizing an affordable, vendor-neutral MSP conference to leading by example in an industry full of silos, Mendy shares what drives him: responsibility to others. He also reflects on his love for music, the power of perspective, and how Krav Maga training taught him more about consistency than any business book ever could.

Abundant Practice Podcast
Episode #674: Therapists & Money, feat. Aja Evans

Abundant Practice Podcast

Play Episode Listen Later Aug 6, 2025 33:21 Transcription Available


Aja Evans, LMHC joins me in today's episode to talk about her upcoming book on money in therapy—how it shows up in the room, and why it matters for both therapists and clients. We dig into common financial struggles faced by therapists (especially women), gaps in financial education during grad school, and how social media can distort our sense of financial reality. Aja also shares her take on wealth, class, and power dynamics in the therapy world, plus what she hopes readers take away from the book. We wrap up with a personal chat about housing, future goals, and what's next for her. Visit ajaevanscounseling.com for Aja's book Feel Good Finance.  Attention Abundance Community members: Aja is our Abundance Community trainer for August 2025. For details on the live training via Zoom, email the HelpDesk or check out the event listing in our private Abundance Community Facebook group. Sponsored by TherapyNotes®: Use promo code Abundant for 2 months free

Geekshow Podcast
Geekshow Helpdesk: Accountants are the problem

Geekshow Podcast

Play Episode Listen Later Jul 31, 2025 60:31


Tony: -The Carbonation Station: Rock Star Zero Carb review. -Killer Fungus may have other purpose: https://www.popularmechanics.com/science/health/a65401699/king-tut-fungus-cancer-cure/ -I want that…: https://electrek.co/2025/07/21/inmotion-launches-50-mph-commuter-electric-scooter-would-you-ride-it/ Jarron: -The Carbonation Station: Strawberry Peach La Croix -Intel is circling the drain because of accounting: https://daringfireball.net/linked/2025/07/26/intel-needs-a-big-customer -New one for the Google graveyard: https://daringfireball.net/linked/2025/07/26/google-link-shortener Owen: -Taking out loans against your GPU's. Nvidia is its own currency now. https://www.pcgamer.com/hardware/startups-are-using-nvidias-ai-gpus-as-collateral-to-secure-loans-of-up-to-usd10-billion-from-financial-institutions/ -BitChat? Read that again… https://mobile.slashdot.org/story/25/07/29/216224/jack-dorseys-bluetooth-messaging-app-bitchat-now-on-app-store Lando: -Earth is a tilt a whirl https://www.popularmechanics.com/science/environment/a65515974/why-earth-has-tilted-science/

Blue Security
SharePoint Server, Help Desk Security, Terminating IT Admins

Blue Security

Play Episode Listen Later Jul 29, 2025 52:20


SummaryIn this episode, Adam Brewer and Andy Jaw discuss recent SharePoint vulnerabilities, the importance of data protection and governance, and the implications of the Clorox cyber attack. They explore the challenges of managing insider threats in IT, emphasizing the need for robust security measures and proactive communication with customers. The conversation highlights the critical nature of cybersecurity in today's digital landscape and the responsibilities of organizations to protect their data and systems.----------------------------------------------------YouTube Video Link: https://youtu.be/gH8jS0mai2U----------------------------------------------------Documentation:https://msrc.microsoft.com/blog/2025/07/customer-guidance-for-sharepoint-vulnerability-cve-2025-53770/https://www.microsoft.com/en-us/security/blog/2025/07/22/disrupting-active-exploitation-of-on-premises-sharepoint-vulnerabilities/?msockid=247fdde1b8b2631d1f8bc80db91a6238https://arstechnica.com/security/2025/07/how-do-hackers-get-passwords-sometimes-they-just-ask/https://flaglerlive.com/it-attack-firing/----------------------------------------------------Contact Us:Website: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://bluesecuritypod.comBluesky: https://bsky.app/profile/bluesecuritypod.comLinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/company/bluesecpodYouTube: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.youtube.com/c/BlueSecurityPodcast-----------------------------------------------------------Andy JawBluesky: https://bsky.app/profile/ajawzero.comLinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/in/andyjaw/Email: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠andy@bluesecuritypod.com⁠----------------------------------------------------Adam BrewerTwitter: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://twitter.com/ajbrewerLinkedIn: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.linkedin.com/in/adamjbrewer/Email: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠adam@bluesecuritypod.com

Geekshow Podcast
Geekshow Helpdesk: When the Dopamine hits…

Geekshow Podcast

Play Episode Listen Later Jul 24, 2025 66:00


-The Carbonation Station: Fitaid Blackberry Pineapple review. -The risks of Vibe Coding: https://www.pcgamer.com/software/ai/i-destroyed-months-of-your-work-in-seconds-says-ai-coding-tool-after-deleting-a-devs-entire-database-during-a-code-freeze-i-panicked-instead-of-thinking/ -Samsung Galaxy Z Fold 7: https://www.engadget.com/mobile/smartphones/samsung-galaxy-z-fold-7-review-foldable-phone-nirvana-for-a-price-123004636.html -Another completely normal move from Microsoft: https://www.theverge.com/news/709737/microsoft-movies-tv-store-closure-xbox-windows -Uncharted is back baby! https://www.engadget.com/transportation/evs/subarus-third-ev-is-the-uncharted-yep-with-300-miles-of-range-and-338-horsepower-130015496.html?src=rss -Pixel event coming: https://www.engadget.com/mobile/smartphones/the-next-made-by-google-event-better-known-as-the-pixel-launch-is-set-for-august-20-162832319.html?src=rss -ChatGPT Agent: https://daringfireball.net/linked/2025/07/18/chatgpt-agent -I am officially rebranding as a “vibe coder” https://developers.slashdot.org/story/25/07/06/0357235/vibe-coder-who-doesnt-know-how-to-code-keeps-winning-hackathons-in-san-francisco -Anti Leap Second https://www.cnn.com/2025/07/21/science/earth-spinning-faster-shorter-days

FourPlay
Bing Kao Game 2

FourPlay

Play Episode Listen Later Jul 18, 2025 13:27


After a terrific win last week, Bing Kao has returned to see if he can do it again. Listen in and play along! Here are today's clues:  1. A Breakfast Club member, one who shifts shapes?, indulgence spree, a curveball (informally).  2. One, Phone, Help Desk, India.  3. Black being Shallow, Green Lantern, Cranston in the Middle, Chalamet's middle.  4. A ring song, A League of Their Own, American women known for her riveting performance, Perez. 

Tony Evans' Sermons on Oneplace.com
Your Help Desk in Heaven

Tony Evans' Sermons on Oneplace.com

Play Episode Listen Later Jul 11, 2025 25:00


When life feels overwhelming, it's easy to want to give up. In this message, Dr. Tony Evans points us to the help desk in Heaven—where we can connect with the One who understands our struggles and gives us the strength to keep going.

Tony Evans' Sermons on Oneplace.com
Your Help Desk in Heaven

Tony Evans' Sermons on Oneplace.com

Play Episode Listen Later Jul 11, 2025 25:00


When life feels overwhelming, it's easy to want to give up. In this message, Dr. Tony Evans points us to the help desk in Heaven—where we can connect with the One who understands our struggles and gives us the strength to keep going.

Tony Evans' Podcast
Your Help Desk in Heaven

Tony Evans' Podcast

Play Episode Listen Later Jul 11, 2025 25:00


When life feels overwhelming, it's easy to want to give up. In this message, Dr. Tony Evans points us to the help desk in Heaven—where we can connect with the One who understands our struggles and gives us the strength to keep going.

Geekshow Podcast
Geekshow Helpdesk: 10 Milisecond Peen

Geekshow Podcast

Play Episode Listen Later Jul 10, 2025 73:12


-Go Home Elon, you're drunk: https://www.engadget.com/general/im-not-losing-sleep-over-elon-musks-political-ambitions-160116542.html -Lasers killing mosquitoes! This looks like a good story, too bad Jarron's internet sucks…  https://www.tomshardware.com/peripherals/this-invention-can-use-lidar-to-shoot-down-30-mosquitoes-per-second-with-a-laser-photonmatrix-range-has-up-to-6-meter-kill-zone-can-gauge-distance-orientation-and-body-size-in-3-milliseconds -If you're not zapping your armpits with Cold Atmospheric Plasma, what are you even doin?!? https://newatlas.com/medical-devices/pladeo-plasma-deodorant-alternative/ https://www.indiegogo.com/projects/pladeo-world-s-first-bio-plasma-deodorant-device#/ -Stephen Hawking UPGRADE!! https://arstechnica.com/science/2025/06/a-neural-brain-implant-provides-near-instantaneous-speech/  -AI music segment like Lambos, but better.  Need 1 minute 30 seconds to play a song.   -Easy print 3d topology maps - https://www.map2stl.com/

Abundant Practice Podcast
Episode #665: Scaling Beyond 1:1 (Without Losing 1:1), feat. Jenn Fredette

Abundant Practice Podcast

Play Episode Listen Later Jul 9, 2025 30:10 Transcription Available


Jenn Fredette, LPC, MA, M.Div joins me in today's episode to share insights on building passive income as a therapist, emphasizing that while “passive” income is possible, it still requires strategy and effort—especially when it comes to leveraging intellectual property. She introduces a new freebie outlining three scalable income pathways and explores options like group practices and alternative revenue streams. Jenn also highlights the importance of clear client messaging, smart marketing, and the ongoing challenge of balancing clinical work with business growth. Visit athinkersguide.com/scale for Jenn's freebie! Attention Abundance Community members: Jenn is our Abundance Community trainer for July 2025. For details on the live training via Zoom, email the HelpDesk or check out the event listing in our private Abundance Community Facebook group. Sponsored by TherapyNotes®: Use promo code Abundant for 2 months free

Geekshow Podcast
Geekshow Helpdesk: The Devil WIns

Geekshow Podcast

Play Episode Listen Later Jul 3, 2025 69:55


-Just use Zigbee. Screw Sengled -Nothing Phone 3: https://www.engadget.com/mobile/smartphones/the-799-nothing-phone-3-has-four-50mp-cameras-and-a-secondary-micro-led-display-173014537.html -Nomad Leather Mag Wallet review -ChatGPT Psychosis: https://slashdot.org/story/25/06/28/1859227/people-are-being-committed-after-spiraling-into-chatgpt-psychosis?utm_source=rss0.9mainlinkanon&utm_medium=feed -CarFax….for PC's? PCFax? HP tryna cut in on the secondary market… https://spectrum.ieee.org/carmax-used-pcs -AI and Fair Use in Court! Deep Dive https://www.npr.org/2025/06/25/nx-s1-5445242/federal-rules-in-ai-companys-favor-in-landmark-copyright-infringement-lawsuit-authors-bartz-graeber-wallace-johnson-anthropic -Velvet Sundown - Also an AI Story 

The Tech Blog Writer Podcast
3331: Beyond the Helpdesk: How Zendesk Is Reshaping CX with AI

The Tech Blog Writer Podcast

Play Episode Listen Later Jun 30, 2025 22:32


What happens when a customer service platform stops thinking like a vendor and starts operating like a partner? In this episode of Tech Talks Daily, I sit down with Andrew Lawson, EVP and GM for Zendesk Europe, to explore how the company is redefining the future of customer experience through AI, innovation, and a customer-first mindset. Zendesk may be a global name, but its European roots and strategic growth across the continent tell a story of evolution. From its founding in Copenhagen to becoming a powerhouse that supports over 100,000 customers globally, Zendesk has remained focused on one thing: being the best in customer service. Andrew and I unpack how this commitment translates into real-world outcomes, from faster resolution times to dynamic partnerships with top UK brands like Tesco, Next, and Liberty London. One of the standout themes of our discussion is the company's investment in Agentic AI, designed to handle up to 80 percent of customer interactions while leaving high-touch cases to human agents. We also dive into Zendesk's outcome-based pricing model, a shift that aligns success with resolution rather than licenses or agent seats. Andrew offers insights into why this change reflects a broader market expectation for ROI-driven platforms. We also touch on the company's five acquisitions over the last 18 months, including Local Measure, and how these moves strengthen Zendesk's capabilities in the CCAS space and deepen integrations with platforms like AWS Connect. As AI continues to shape customer and employee experiences, the conversation explores not just the technology but also the challenges, especially around execution, platform stability, and cybersecurity. So, what should business leaders be doing right now to balance rapid AI adoption with responsible deployment? How are enterprise expectations evolving in the face of economic pressure and customer demand? And what does it mean to lead in customer service when the rules are changing fast? Tune in to hear Zendesk's perspective from the frontlines of transformation.