Grease The Wheels Podcast

On this week's episode of Grease the Wheels, Uncle Jimmy rounds out the “you're e'ffed” saga with part four. As it turns out there are tons of portents of doom when cars roll into your shop. Some vehicle's even have multiple of these automotive red flags, while others can be false flags. We hit the ever favorite, “gimp mask in the trunk” and raise it with tons of other examples that we have seen throughout the years. What is your favorite? What is one that we didn't hit on the podcast (editor's pick: Nissan Altima's - they always have a story and it always has drama.)Also Uncle Jimmy gears up for another longer form series that actually feels like work! 

On this episode of Grease the Wheels, Uncle Jimmy goes into some of the backend programming of our customers in regards to what the media has made our profession out to be for the last 50+ years. As a profession, few trades have been maligned to the extent of the automotive trades, and this is especially true in media depictions. Let's be clear, we have seen some criminals in this trade -- but it is actually a lot more rare than you would think. However, more often than not the line is a lot more blurry than we, our customers, and even the shops that employ us would like to admit. The more pressing issues to todays automotive customers is the massive gap that exists between the seasoned professionals, and the newbies. Are you getting ripped off if someone fails to properly fix your car right, possibly - but more often than not the easy fix is to bring it back in and make it right! There is an incredible ground-swell though in the media perception war that has been waged against this profession, and it comes in the form of the Video MPI. This entire process brings levels of transparency that the customer simply cannot refute. Best of all, we're going to teach all of your how to do it! More on that later! Also Uncle Jimmy goes 2 for 2 on thunderstorms during recording! 

On this much delayed episode of Grease the Wheels, Uncle Jimmy takes a look at the entire strata of the typical dealership and informs them of at least one major thing that they should take into consideration in order to make the process seamless. For ownership and boards of directors, it is very hard to get an accurate picture of a dealership's overall functionality just by the numbers. The numbers can tell you a lot, but it is sometimes hard to put toxic shops or bad processes into numbers. Working the way down, the message gets much more explicit for the Service Managers. This person should probably be well-acquainted with the chaos of a shop scenario, and needs the customer service skills to deal with people who have problems with their car, or your staff! This position is best filled with former shop foremen. Sales people just need to stay in their lane and no disrupt the process too much, while Service Advisors simply need to ask for the sale. If a Service Advisor has the added benefit of video MPI's this should be extremely easy! We also take ourselves and Lot Porters to task for a variety of issues, and finally Uncle Jimmy takes himself to task as well! Also Uncle Jimmy gives a shoutout to his teddy bear as the thunderstorm in the background would have warranted a dramatic reading of ‘The Raven' as an intro! 

On this fairly-sporadic episode of Grease the Wheels, Uncle Jimmy wades into the terminally unhinged forum of LinkedIn to find a concept that everyone deals with in this industry. The term “Emotional Waste” is the concept of negative emotions creating undue stress and occupying an inordinate amount of someone's time. We all see this, and some of the best people in the industry have the exact opposite going on - Emotional Intelligence. This is the ability to regulate and utilize your emotional states, as well as being able to effectively read a room or read a person. Being able to quickly get over things is a key skill in this industry. Also Uncle Jimmy goes 3rd round in the Angry draft, despite a strong showing with a missing 10mm. 

On this week's Episode of Grease the Wheels, Uncle Jimmy takes a look at some of the real world ramifications of Texas discontinuing their state vehicle safety inspections. The first thing that stood out to us was that it was in fact similar to those in New York, and in fact throughout most of the Rust Belt where we know they are a really good idea. Entropy is the name of the game here, and if something is too rotten to be safe, or tires are too bald to provide adequate traction — they need to go. We also get into some of the socioeconomics of the state safety inspection, and how this has altered our own perceptions of this subject over time. When we we're young and broke, we hated it! When we had seen some stuff and learned some stuff, we we're a lot more understanding of why they are important. Bottom line, relying on the common sense of vehicle owners is, really without a doubt, one of the worst parameters we have ever seen. We have seen the “common sense” of vehicle owners and it usually ends up on “Just Rolled In” Also Uncle Jimmy talks his favorite ways of evading(and altering) police attention while having an out of date inspections!

On this episode of Grease The Wheels, Uncle Jimmy goes for the trilogy of things that you see roll into your shop that spell doom, because you know you're eff'd. From poorly done wraps, to harlequin models of cars that are not 90s Golf's, and underbody lights, there are a lot of things that we see that spell doom and gloom for our profit margin. Seeing an old car that is still being daily driven darkening your door is somehow more of an omen of impending doom than the banshee's howl, while seeing car club stickers on a PT Cruiser was just hilarious. We'd like to throw a shoutout to Sibley, Iowa and somehow this series gets a part 4 at a later date. It's the one series that you have nodded along to at least once — and hopefully hasn't caused any weird synchronicities where you hear about it in the podcast and it immediately shows up in the shop! Also Uncle Jimmy goes thermonuclear on marketplace sellers who sell as “parts only” and explores of the concept of “Convertible Sunk Cost Fallacy”

On this week's episode of Grease the Wheels, Uncle Jimmy comes up with a list of interview questions for mechanics to observe and take into account when they are looking to move to a new shop. Is there enough parking, are there enough bathrooms, and where exactly did all of these dead and abandoned cars come from? There are tons of criteria that we use when evaluating where we are going to work, but this episode brings a lot of them to life with some of the most insane examples you've ever heard! Also Uncle Jimmy side hustles as a garage door repairman

On this episode of Grease the Wheels, Uncle Jimmy goes to practical goal building mode for 2025. Getting better isn't going to be negotiable in 2025, as the pace of technological change in the cars is continuing at break-neck speed. Look at the year end total for your W-2, divide it by your hourly rate and that gets you near how many hours you worked. This of course isn't taking into effect all of the house that you turned but didn't get paid for! It also doesn't get into the amount of hours that you quoted. All oof these numbers are easy to figure out and give you a good idea of the value that you bring to your company. So needless to say, if you don't like something, Grease the Wheels!   Also Uncle Jimmy discovers Gasoline particulate filters. 

On this episode of Grease the Wheels, Uncle Jimmy revisits some of the common signs and portents of things that you know are going to result in a rough day in the shop. From bullet holes and hypodermic needles, to an entire goodwill inventory of clothes in a trunk where you need to replace a battery, there is little limit to the chaos and carnage that customer roll in on a daily basis. We also go into a scientific breakdown for an answer to every single complaint about a sunroof. Also Uncle Jimmy pulls off a flawless Moody Blues reference while really hammering home just how old he is with the price of batteries. 

On this episode of Grease the Wheels, Uncle Jimmy lifts the cover off of one of the truly weird and genuinely innovative technician/mechanic development programs: The K-Plan. Developed with the help of people way smarter than us, the K-Plan lays out all of the areas of knowledge that someone will need to be successful as a mechanic, with tailored resources for that particular shop. It utilizes technician development bonuses to encourage institutional and brand specific knowledge in order to lead to more developed technicians that can make you more money. Long story short you get to send the work that you have to the people that can do it, while keeping track of the pace of development of the staff within your shop. Want to learn more? Need it in your shop ASAP - hit us ups on the Facebook page!   Also Uncle Jimmy prepares to vacation somewhere with an average temperature 30 degrees lower than his current location. 

On this week's episode of Grease the Wheels, Uncle Jimmy gets back to proper form and takes customers to task. Every area has that one shop that when you see a car roll in with their plate frames, you know you're (more specifically the customer) are eff'd. Dozens of bumperstickers, turning your interior into a series of various claymore landmines and much, much more! This series literally wrote itself, but if you have some specific examples please let us know over on the Facebook page. Also Uncle Jimmy wishes you all a very happy Thanksgiving and corroborates some hilarious family lore. 

On this week's episode of Grease the Wheels, Uncle Jimmy unveils the K-Plan. This is a system that shops and dealerships can use to basically build a farm system for their new technicians while rewarding the technicians that train them to a level of autonomous productivity. It benchmarks what people know against what the new people have to learn, providing clear expectations for knowledge and how a shop wants things done. We also get into the Master-Apprentice relationship and what that needs to be like for long term success. We have been working on it for a while, and that is why the episodes have been bi-weekly! We finally needed it so bad, that we ended up building it! Also Uncle Jimmy calls his shot and does an impression of the outgoing president. 

On this weeks episode of Grease the Wheels, Uncle Jimmy gets into how to get along with your coworkers better. As the weather begins to cool, yes even in Texas, the doors of the shop are going to stay closed more often and you'll be working in closer quarters. The better that you all get along determines the overall vibe in the back of the house as well, so try to be helpful and courteous. Creating a cohesive atmosphere in the shop is important to getting along, which can make you more money in the long run and lead to lower turnover.   Also Uncle Jimmy keeps it above the belt when it comes to service advisors. 

On this week's episode of Grease the Wheels, Uncle Jimmy wades into the foggy, brutal game that is internet reviews. In many ways reviews are one of the most important parts of your business, often taking massive precedence in the way that your company appears through search results. This allows customers to quickly form an opinion on your company, with huge potential upsides when you treat customers right. However, in the situation of many auto repair shops, the customer comes with preloaded anxiety about how long their car is going to be broken, and how much it is going to cost to fix. This makes for a delicate balance of realism and optimism, entirely decided by what the rest of your shop has going on at that particular moment. Managing customer expectations and setting them up for a better user experience is key, but in the end sometimes bad reviews cannot be avoided. Bottom line, this is an important part of your brand voice, and getting it right in a timely manner is key to continued success on the internet. Also Uncle Jimmy makes the perfect onomatopoeia for a flat tire.

On this week's episode of Grease the Wheels, Uncle Jimmy takes a serious look at mental health with way more F-Bombs than Dr. Phil could ever muster. Due to the potentially disturbing nature of this show, we are actually going to put up a content warning for marked discussions on Suicide, while putting a link to the relevant people below. This is a big deal in this industry, worldwide and since the pandemic specifically. We as an industry don't talk about mental health very often, and when we do it is mostly masked in self-deprecating or gallows humor. The real fact remains that the constant march of technological progress combined with the overall chaos that the human element brings to the situation, working in a shop can create an incredible amount of stress - and if you can't deal with it you need to find ways that are not self-destructive. Sometimes that is taking a different position in the company, sometimes it is changing occupations entirely. The bottom line is that in a world full of problems the people who solve those problems have never been more valuable. As a result, you wrench twisting bastards are valuable - so don't solve a temporary problem with a permanent solution that leaves your friends, family, coworkers and acquaintances wondering why.  Because none of you are allowed to die before Uncle Jimmy. Also Uncle Jimmy wants you to reach out if things in your head aren't going great right now. If it is more serious than that we suggest following this Link

On this week's episode of Grease the Wheels, Uncle Jimmy weaves between the extremely specific and the bigger picture when it comes to diagnosis. Having the right tools, being able to read things like wiring diagrams, and having an understanding of suspension components are all going to aid your diagnosis of vehicles - but one of the most overlooked ones is the new systems training. As the products that the manufacturers turn out become more and more complex, the people who need to fix these systems when the inevitably break need to be versed in how they work so they can repair them when they don't! Having a second opinion on your diagnosis is always a good thing, if your shop's interpersonal dynamics allow for it! Also Uncle Jimmy uncovers the conspiracy of “Shitbox Gate” and starts the PSA: “Just say no to flood cars!” 

On this week's episode of Grease the wheels, Uncle Jimmy enters the nebulous and often fantastical realm of warranty labor times. There are a host of problems with this system, mainly that no one can agree EXACTLY how the labor time is produced. The secondary problem with this is that the manufacturer is trying to pay their dealerships as little as humanly possible for what is often an error in quality control or a third party vendor. Then we get to aftermarket warranties - and Uncle Jimmy absolutely empties the clip. We talk about the worst ones, and an incredibly useful tactic for getting the blame off of your dealership and onto the warranty company that is refusing to pay their bill - get their contact information and explain to the customer that their warranty company will not pay the entire thing. This will save you more time than you will ever know! The only thing that we know for certain is that if the warranty time is provided by AllData, it's almost exclusively to screw over the person fixing it! Also Uncle Jimmy quotes Nirvana more times than he ever thought he would. 

On this week's episode of Grease the Wheels, we talk about the absolute basics that people should know about their cars in a revisit on the concept of “Automotive Kindergarten” . We exist because the vast majority of people who own a car today have no idea how they work. They just know that when they dont - it is going to cost them time and money. Where the misconception comes in is that we as the technicians are not ripping them off, but we have covered that one before. We get into the nitty gritty with the basics of tires, brakes, safety systems and why you can't reuse them if you are trying to grab some junkyard parts. There are a lot of really good reasons for this, mainly that many of the safety features on modern cars are a one shot sort of deal. We also get into the engineering of modern cars and how they are designed to last longer, work better, and why everything is turbocharged. We aren't going to complain, but it was one of the major extinction events for older techs in shops all around the country. Also Uncle Jimmy talks about tire pressures, run flats, and some of the other hot button issues of a seasonal change.

On this week's episode of Grease the wheels, we apply some “yang” to last week's “ying” of putting Service Advisors and Service Managers to the rack. The episode title comes from the customers in this case, which we make readily apparent. We go over some of the dumbest, most out of line, and most dramatically overblown customer reactions as well as some of their less than reasonable moments for calling a shop. From using quarter clutch and getting mad at the technician, to calling the manufacturer because your phone got stuck - Service Advisors and Managers have to deal with this stuff on a daily basis, but we want to hear your own highlight reel - what are some of the most unreasonable, uninformed, and downright ridiculous customer complaints that you have ever heard? Let us know over on the facebook page! Also Uncle Jimmy gets an incredibly specific amount change out of a floor by employing the “Sisyphus-Clarkson Method”.

On this week's episode of Grease the Wheels, Uncle Jimmy comes off of summer break and gets medieval on Service Advisors. If you can see the cords hanging out of a set of tires, you really don't need a tire gauge to tell you they are smoked. All we are asking for is that you ask for the sale, don't avoid customers, and make sense with the repair order. That's it! We get into some of the ways that a service advisor can be great, but a lot of them should not be in the business in the first place! We go over the basics, and tell you how to augment the entire process with tons of transparency through video multipoint inspections. Bottom line, they need help, and the more that you can break down the communication barriers with technology - the more profitable that your shop is going to be. Also Uncle Jimmy references a song production has never heard of. 

On this week's (on time!) episode of Grease the Wheels, Uncle Jimmy takes a look at last week's episode through a new set of parameters with a little more of a preservation minded end. There are a lot of reasons why people do not want to become automotive technicians, but the ones who do need to be properly developed. We can't be chasing them out of the building with massive tool debts and little to no professional development. The rear rub here is with management trying to keep wages stagnant across the board to keep overhead down while the cost of literally everything keeps going up. This is leading to high turnover at many stagnant businesses, and is chasing experienced technicians elsewhere. The long term data on this, even since we have been broadcasting has gotten worse, but that is a good thing for anyone with a lot of experience and stuff to fix. Shop labor rates keep going up, and in many cases thankfully so are the wages - but this serves as a stark reminder for the shops where they are not! Also Uncle Jimmy eviscerates the Mets.

On this week's episode of Grease the Wheels, Uncle Jimmy makes some of his own lists as to why people are not joining the automotive trades, although the current slate of youngsters is picking it up more than the millennials and Gen X did. There are tons of reasons both internal to the shop and external that cause people to leave the automotive profession. Societal pressures for 4 year degrees, lack of access, and even a lack of passion for vehicles have caused the ranks to dwindle - but the real carnage happens inside the shop. From this being an incredibly physical job, to inept and uncaring management, the automotive service industry is fraught with challenges. This is why so many people who get into the automotive trades end up leaving. However, the biggest problem is the rapid pace of advancement for the cars that we work on and the compensation that we receive to do it. Also Erik forgets to hit “publish”

On this week's episode of Grease the Wheels, Uncle Jimmy goes into what the internet thinks is the top 10 causes of cars breaking down. Some of these haven't been relevant in almost 30 years, while some of these we have never seen once in our wrenching careers - this is a bit dated so we have a fair bit of fun with it. In a weird semantic sort of argument, a lot of these are more “reasons why your car isn't working in the first place” rather than the cause of mid-trip breakdowns. We also get into some of the incredible advancements in user friendliness that cars have baked into themselves over the past 50 years, as well as Uncle Jimmy's own personal “I wasn't home yet!” experience. Coolant, charging systems, and tires are more the culprit to modern breakdowns, but you already knew that! This is a jam-packed, double-barrelled episode that you are not going to want to miss even though you probably won't learn anything! Wait, we lied! Tune in for how to easily diagnose starter motor batteries on some of your various high voltage, mild hybrid vehicles.Also Uncle Jimmy lists his favorite repair manuals. 

In this week's heavily delayed episode of Grease the Wheels, Uncle Jimmy talks about the people who think the world revolves around them. We also do a seriously deep dive on the differences between being confident and being arrogant - turns out it's a pretty fine line dictated entirely by how you treat people! You can have tons of knowledge and use it for all the right reasons, but the minute you can't back it up, or problems are suddenly not you daily - you've made the switch. Confidence isn't a bad thing, and can go a seriously long way towards advancing your career, but when it traverses into arrogance, people are going to start rooting for you to fail! Also Uncle Jimmy wants your “Ego Check Moment” Stories!

On this week's episode of Grease the Wheels, Uncle Jimmy takes aim at the divide that exists in many dealerships between the sales and fixed ops departments. It has been noted by several sources that while many techs could sell a car in a pinch - almost no one in your sales department could do anything if they needed to prep a car for delivery, or fix something that was going wrong with it. With the way that the internet is going they really shouldn't act too big for their britches, but we are a long way off from AI being able to swing a hammer or torch up suspension components. We also go back into the CDK SNAFU, because it is still making lives miserable. Also Uncle Jimmy goes 3 for 5 on “reasons no one takes you seriously!” 

On this week's episode of Grease the wheels, Uncle Jimmy ventures into pseudo actual journalism talking about the recent cyber attack and ransomware woes of CDK. This one was a big one- big ransome and big outage. This has completely crippled thousands of shops and dealerships across the country being locked out of the software that they use to run the business both front and back, as the articles seemed to have forgotten about the back of the house. Being a solutions oriented person like all of you are, we knew the answer was simple: go back to analogue! Even the fact that the sales manager is chain smoking Lucky Strikes out of pure stress is right out of 1977! Handwritten Repair Orders and sales documents are back, for now at least. This is an interesting opportunity for all of the Reynolds shops as well, because this could definitely happen to any cloud based customer resource software. The business opportunities for R&R just shot through the roof too, because no one wants to be without this technology for long. We just sincerely hope that it doesn't result in payroll errors, which cause shops all around to hear the greasing of wheels.Also Uncle Jimmy is fully prepped to work at “Kaczynski Chevrolet” and murders corporate press releases. 

On this week's episode of Grease the Wheels, we go into some easy ways to avoid a coronary - taking your vacation! Studies have proven that people who actually take their vacation tend to experience a myriad of positive effects when they are out of the office, and this is especially true when your office is a shop. Too many techs take their days off in the form of a check, and this isn't always the best thing. Taking a day off here and a day off there is a good way to break up the monotony and avoid missing family milestones and memories. Or you can do it like Uncle Jimmy and use it all in one shot! Bottom line, if you have the time to take off - take it! If you don't have the time to take off - grease your wheels to somewhere that understands basic human resources! Also Uncle Jimmy fixes Erik's brakes on vacation. 

On this week's episode of Grease the Wheels, we get into the “20 Most Common Automotive Scams”.  Right off the bat, “scams” is a relative term here because the author thinks we're still using freon. Half of them are fixed with paperwork - which you should always do, and the other half can be covered easily by video. There is no doubt that the overall public image of mechanics is not good, but this level of ignorance seems to underscore the need for more intensive (often high-definition) documentation of problems with customers' vehicles. Sure, there is always the possibility of abuse when a customer doesn't know anything about their car - but Thrust Bushings are real, we promise. This one is fun because it showcases the internal biases of people who don't know anything about their cars, while being completely oblivious to some of the REAL scams and abuse going on. Also Uncle Jimmy chronicles his limited experience with scumbags. 

On this week's episode of Grease the Wheels, we get a little off topic with various developmental psychology articles. We've all heard the question, “what do you want to be when you grow up?” and we're not sure how many people came right out and said, “mechanic!” Turns out even asking this question is actually not the best thing in the world, because it can put undue burden on developing brains that think that they have to live up to this expectation. Answering with “mechanic” might be a growing trend though, as Gen Z has started to turn the corner and get into the trades at a higher percentage than X-ers and Millennials. We've told them not to, but in typical fashion of a younger generation questioning an older one - they keep coming! We also delve into the concept of some people only being your friend when their stuff is broken, which is something everyone listening to this has experienced at one point or another and hit on the cyclical nature of “getting killed on the warranty at the dealership” to “making tons of money on the same job at an Indy once it's out of warranty”. Uncle Jimmy rewrites the law of the hammer to his Snap-On guy, and talks about head injuries! Also Uncle Jimmy lives up to generational expectations and tells you exactly what's on his mind! 

On this week's episode of Grease the Wheels, Uncle Jimmy goes full boomer and talks about some statistics involving cell phone use in the workplace. We get into just how much time we're wasting, how we're wasting it, and the incredible stats involving how likely we are to mess up after using our phones at work. There are some major streamlined processes in the automotive industry that have gotten incredibly advanced when it comes to workflows that directly involve the phone but Uncle Jimmy just wishes that he didn't have to keep it on his personal phone. Is the phone leading to the downfall of humanity? Maybe, but rest assured it is definitely a wiretap with a monthly payment to keep it running! Also Uncle Jimmy goes on one of the best rants about U-Haul since they “rented that mofo for $19.95!”

On this episode of Grease the Wheels, Uncle Jimmy dissects the most shortchanged part of the entire automotive industry - Human Resources! Hiring anyone who has tools and can fog a mirror is one way to fill your shop with bodies, but not paying attention to the shop chemistry can be extremely detrimental to the bottom line. When you hire the right people, the right things happen. Productivity increases, friendly competition can cause even more profit, and the shop is overall a loud but harmonious place. The inverse is also 100% true. When you hire the wrong people, work doesn't get done, techs snipe at one another, and your customers are going to suffer. The bottom line for this episode, which really is a must-listen for service managers whose teams need some finessing, you get out what you put into the hiring process - and another opinion with some technical skills is a valuable tool in the interview.  Also Uncle Jimmy pitches the “Tech Combine” and outlines the HR Paradox: “The employees you wish would stay always leave, and the employees you wish would leave always stay (seemingly forever)”

On this week's Grease the Wheels, Uncle Jimmy gets introspective about some of the main thesis points of the podcast in contrast with industry trends in the six years we've been barking into a microphone. Not a lot of podcasts age well, and some of our certainly haven't. We still don't have talking tool boxes but there are more important things at play than S4B. The pay has definitely gone up, and it has to keep going up as people get more and more trained and certified to work on the crazy stuff manufacturers are rolling out with now. We knew hydrogen powered cars were coming when we started, but we didn't know we'd most likely be seeing them by the end of this decade. We also get into some of the personal points of the job; the toll that it takes on the people who do it day in and day out. We also get into the relatively new and welcome phenomenon of gender equality in the shop, although all of the liberal arts in the world won't help you lift a small-block chevy. While there have been many points where we have been wrong, on a whole and on the big issues - we have been consistently ahead of the curve. We need to continue the ethos of the show and continue to look for better opportunities as we better ourselves and our craft in pursuit of the American(or wherever you're from!) Dream. When all else fails, move to Texas! Also Uncle Jimmy talks aftermarket time guides and shouts out our favorite non-North American audiences! 

On this week's episode of Grease the Wheels, Uncle Jimmy suggests dissociating from yourself  to better analyze your job performance! Sargent Peppers was a genuinely cool album, showcasing the intrinsic creativity of the Beatles, but if you think about in work terms you get things like “Customer Service Voice” The better you can analyze your performance, the better you can do your job. Sometimes when your heart just isn't in it that day your coworkers can make it instantly better or worse. We also get into some of the bigger ideas of being a good employee and how to keep them in your building making you money - and the answer is money and recognition! Also Uncle Jimmy's new apartment acoustics need to be figured out, and his chair gets the Keith Moon treatment.  

On this week's episode of Grease the Wheels, Uncle Jimmy talks about bad management practices. Bad management was the hallmark of the former Soviet Republics, but it also rears its ugly head often in the Automotive Industry. We get into some of the practices that make for bad management as well as relevant examples that are probably happening in your shop right now. From poor communication, to unmet or unwritten expectations - the automotive industry is often hampered by its own lack of interpersonal communication skills in the shops and dealerships that we work at. From asking for the sale, to bringing high definition video to your customers, there is a lot more money to be made in shops that are well run and can crank work through the door over shops that are mired in their own gossip and petty grievances. Bottom line, better run shops make more money, and there's nothing stopping you from going to them! Also Uncle Jimmy greases his wheels, more on that later! 

On this week's episode of Grease the Wheels, Uncle Jimmy shows the flip side of the coin when it comes to customers. While all customers deserve a base level of respect and empathy, there are some situations where they are going to try to turn the tables. We also get into some genuinely useful customer service tips for the customer facing technicians, or anyone doing side work. Good customer service is a huge market differentiator and can often make long-term customers that you make a lot of money off of while solving a lot of their problems. At the end of the day the old adage of “under promise and over deliver” rings truest of all when it comes to preventing tension with the customers. We also get into the phenomenon of the customer's internal clock and just how long they can remain a waiter until they need their car back, or need to find alternative transportation. This one is weirdly useful and completely checks out on a corporate communications level, but you've never heard this much interactional breakdown with this much swearing! Also Uncle Jimmy's Mom runs a scorched earth campaign on Midas for the better part of 4 decades. 

On this week's episode of Grease the wheels we get to the ethos of the automotive industry - making people mobile. As the people who keep the cars running, we play an absolutely vital part of this ecosystem. We also take a look at emerging automotive trends, which is hilarious because most of the stuff they're soothsaying in the articles has been the standard for 20+ years. The automotive industry is more a slow and steady march rather than a series of massive leaps. Sure, there have been massive leap moments which have propelled the industry forward - but we are the part of the industry that figures it out on a daily basis. This is going to continue through electrification and the move to hydrogen - they're just going to have to add more training. Also Uncle Jimmy gets sent to look for a fault that wasn't a feature for another 8 model-years. 

On this week's episode of Grease the Wheels, we talk about the much maligned doldrums of the flat rate pay system. When the shop isn't making money - you aren't making money. Whether it is a market adjustment to raising your door labor rate, to full blown economic meltdowns that make people put maintenance on the back burner - it is an incredibly cyclical beast. We also get into some of the various shop management theories that are floating around out there, as well as some of the end game systems that could ensure a shop's success for years to come. Love it or hate it, flat rate is the name of the game, and in some states that could be very interesting when it comes to warranty work. Tune in for this and more on this week's episode of Grease the Wheels. Also Uncle Jimmy resists the urge from naming this episode “Good Times, Bad Times” 

On this week's episode of Grease the Wheels, Jimmy hacks up a lung and explores the line where you should go into work and where you should call in. This is obviously a personal question with personal answers, but it's important for the 90% of the audience that wouldn't call in short of missing a limb. Also, if your employer doesn't give you sick days, that is a pretty good sign to grease the wheels, unless there is some prior understanding to not commit acts of bio warfare on your coworkers. We also get into the myriad of other excuses to call into work, and some of our fan favorite scenarios throughout the years. We also pay homage to the greatest fake calling in sick of all time, and the model to which we aspire to on our days off of work. In the end, Uncle Jimmy makes this one work on a deeper level, because when you're sick - it's really hard to give 100%. Also Uncle Jimmy leaves his phone at work so he can't call in. 

On this week's episode of Grease the Wheels, Uncle Jimmy gets into what gets people into the automotive industry in the first place: passion. From your first car, to the first thing you fix, the seeds of passion are planted. For some of us, this culminates in a lifelong passion for certain makes and models. For others, it ends in compulsive hoarding. The best balance is a happy medium. Every make and model seemingly has its own subculture, from the Jeep Rubber Duckie thing, to the Subaru Merit Badges. These serve as small, but oftentimes meaningful connections for complete strangers who's only commonality might be what they drive. In this sense, it serves to think that the cars we drive are oftentimes reflections of self that also get us from Point A to B. Also Uncle Jimmy talks about the future's markets on classic cars and the E30 tax.

On this week's episode of Grease the Wheels, we talk about complaining. There are right ways to complain and wrong ways to complain, and we go into both as well as some of the resolutions that get the best results. We also get into the gamesmanship and merits of taking intershop complaints directly to the person you are having them with instead of involving management. We also talk about productive complaints, malicious complaints, and chronic complaints and who in your shop fits each of these monikers. At the end of the day, the way you phrase your complaints and follow them up with solutions is the most important factor to getting them resolved. If the system that you are working in is something that doesn't respond well to change, it might be time to get out of it and make more money elsewhere! Also Uncle Jimmy gets into mutually assured boombox destruction and Erik remembers to hit "save", unlike last week. 

On this week's episode of Grease the Wheels, Uncle Jimmy explores the explosion of mobile mechanics in the city of Austin. There are a lot of different ways to fix cars, and getting the job done on the side of the road has really never stopped any of us before but actually making a living with it can be tough. There are big parts of the country where it would be a major undertaking with the elements making life incredibly difficult. We also get into the idea of subletting out jobs that you don't have the right equipment for, getting financing, and a hybrid model with smaller shops that operate by appointment only, with a mobile unit for when the shop bookings are lower. We also get into the “Great Filter” of hydrogen cars, and the way that the industry is going to respond to a third major player in the automobile propulsion game. As Dylan put it, “oh the times, they are a changin'”, but that is a good thing for everyone with the skills to get the job done in the face of a whole rash of people not knowing anything about the technology. If going mobile on your own is something that you are interested in, reach out to us - we're working on a pretty cool project to help get you up and running with the internet support you need to get jobs and start making money. Also Uncle Jimmy pulls a Service Advisor move and breaks into looking at memes in the middle of the episode and ends it how Mission Impossible usually starts. 

On this week's episode of Grease the Wheels, we get into the nitty gritty when it comes to test driving customers' vehicles. Any manager who says that you should blindly test drive a vehicle before putting it up on a lift to see if it is structurally sound should listen to this episode. The aforementioned pitch can be a seriously bad idea, especially if that vehicle has serious problems. We have all seen the “just rolled into the shop” posts where a vehicle shouldn't have even made it into the shop, and we get into some of the dangers that driving a vehicle like that can pose to both the technician and the general public.  We also get into some of the most dangerous cities in America to drive, but for most of them they really have no excuses compared to some of the other parts of the country that go through all four seasons in one afternoon. We also get a bit scientific with the idea that most people are too oblivious to know that they are bad at driving, as well as what happens with your brain when you get into an unpleasant smelling customer car. Also Uncle Jimmy classes-up “truck nuts” and recreates classic Dukes of Hazzard stunts with his mom's Vega. 

On this week's episode of Grease the Wheels, we get into the transient nature of the automotive industry, just how bad the technician shortage has gotten, and the insane attrition rate of your new guys. In 2020 the reported technician shortage was around 178,000, now extrapolated out to 2025, which is right around the corner, they are projecting almost 800,000 want ads going unfilled in shops across the country. We get into why that is, but more importantly we get into some of the nitty gritty on what the articles aren't talking about. Automotive journalists have routinely downplayed the money in their conversations about why so many jobs are going unfilled, and one that is completely ignored is the physical attrition rate of technicians. How many technicians physically can't do the job anymore because of injuries sustained while working on cars? We have no idea, they don't really want to ask that question. Finally, we do a detailed analysis of the guys in your shop, where they are going, and what is most likely to happen over a 5 year time frame. Also Uncle Jimmy quotes numbers from the government that are actually pretty believable!  

On this week's episode of Grease the Wheels, we do our own version of ‘how to make friends and influence people.' Helping to hang a set of exhaust is always going to be appreciated, but being forthcoming with helping other people will signify you as someone who can be depended on in the shop. We also talk about some of the karmic ramifications of tool loaning and just helping people out in general without the expectation of something in return. When all else fails, feeding people is an awesome way to get people to listen in a pinch, and Jimmy's GM makes Pavlov proud. Being inviting to the new people in your shop is always a good way to start a relationship off on the right foot, and we get into the idea that everyone deserves a baseline level of respect that can either go up or down depending on your interactions. Also Uncle Jimmy avoids being Dr. Ruth. 

On this week's episode of Grease the Wheels, we talk about overwork and burnout. If your employer has you turning enough hours that you are seemingly working 8 days a week, that is one thing. If you're doing it because you love money, that is quite another. The latter is ok, while the former will quickly remove any passion you have for the industry. Overwork can lead to a ton of bad things, so it is important to draw boundaries between your personal life and professional lives. Sometimes that looks like leaving at exactly 5:01, sometimes it is not working on your family's cars. Overwork can make you important where you work, but if it comes at the expense of personal relationships that can be short lived. Burnout is something that, in this industry in particular, happens the minute the passion is gone.Also Uncle Jimmy talks auto repair karma in a way that makes way more sense than it probably should and the universal nature of the french fry under the seat. This episode is distributed by The Wrenching Network. Whether you're a technician, a mechanic, or someone who just loves the car scene, The Wrenching Network is a place that you have to check out. They have all sorts of great content, gear, and snacks to keep you turning wrenches in whatever capacity you do it. Also if you see us over there, make sure you say hi and leave a comment with what you think about the episode! 

On this week's episode of Grease the Wheels, Uncle Jimmy takes a break from the political rhetoric and talks about chicken farming. Shops and dealerships need to have the people who are creating the labor out of thin air in optimal conditions to create as much labor as possible. Whether that is having good service advisors and parts guys, to having the right number of lifts and bays per technician, shop optimization is a real thing. This needs to be communicated with the management in charge, and labor rates really need to be on a fluid scale based on technicians qualifications and workload. Much like the geese who lay the golden eggs in a children's story, you want your technicians to be able to make you as much money as humanly possible. Also "Three-Eyes" the evil goose makes a cameo. This episode is distributed by The Wrenching Network. Whether you're a technician, a mechanic, or someone who just loves the car scene, The Wrenching Network is a place that you have to check out. They have all sorts of great content, gear, and snacks to keep you turning wrenches in whatever capacity you do it. Also if you see us over there, make sure you say hi and leave a comment with what you think about the episode! 

On this week's episode of Grease the Wheels Uncle Tuck-er-we-mean-Jimmy gets angry, political, and straight to the point. You don't need a Masters in Physics to know that batteries don't work as well in the cold, but apparently a lot of people in Chicago and the Midwest didn't get the memo. NY'ers did, because they don't buy them in droves unless they need the EV tax write off. Even with temps dipping down into the 30's in the incredibly EV heavy market of Austin, people aren't really impressed with their EV purchases. We go into everything from Range Anxiety, to how the Nords deal with their cold-weather EV's, and get into some of the American motoring culture's inherent abhorrence to the concept. There are genuinely good hybrid cars at this point in the game, so pushing for full EV hegemony by an arbitrary date seems not only counter-productive, but completely undoable given the nature of automotive development/ product life cycles. The fact that more advanced biofuels and hydrogen developments paired with the first generations of EV's getting real-world miles underscore one of the other major issues at the heart of EV consumption: recycling. As American's there is also that underlying fact that we don't really like being told what to do, how far we can go, and what we can buy. This is a wild one: think, it's not illegal yet! Also Uncle Jimmy pitches Frankenstein-ing half a dozen X6's into one good one over buying an X6 Hybrid. This episode is distributed by The Wrenching Network. Whether you're a technician, a mechanic, or someone who just loves the car scene, The Wrenching Network is a place that you have to check out. They have all sorts of great content, gear, and snacks to keep you turning wrenches in whatever capacity you do it. Also if you see us over there, make sure you say hi and leave a comment with what you think about the episode! 

On this week's episode of Grease the Wheels, we get into how to deal with anger while working in the automotive industry. Right off the bat, as previously chronicled in the 272 preceding episodes, there are a lot of things that can set automotive technicians off. From the low pay, to the incredibly complicated cars, to sometimes hostile work environments - keeping your cool can be hard. Luckily there are things such as identifying what makes you mad, working out, and even percussive therapy on inanimate objects to quell the anger. We also get into some fairly in-depth analysis of what causes us to be angry, with some of the solutions to deal with them. Bottom Line, being able to successfully navigate and even harness your anger will put you ahead in the long run, and any threats or physical violence gets you a meeting with HR- so avoid that! But the alternative is simple and concise, don't let your job make you angry - just Grease the Wheels! Also Uncle Jimmy ranks the angriest members of his immediate family. This episode is distributed by The Wrenching Network. Whether you're a technician, a mechanic, or someone who just loves the car scene, The Wrenching Network is a place that you have to check out. They have all sorts of great content, gear, and snacks to keep you turning wrenches in whatever capacity you do it. Also if you see us over there, make sure you say hi and leave a comment with what you think about the episode! 

On this week's episode of Grease the Wheels, we get into things that make mechanics mad - although judging by the article these people were pretty loose  with the job descriptions between mechanic and service advisor. We talk about Customers who insist that they know what is wrong with the car, which is annoying but easily overcome. We also get into the idea that quoting ETA's for completed repairs is basically sending Murphy's Law a DM on whatever it is you're working on. It is 100% possible that on any given really bad day, everything in this episode could happen to you, and if it has, we want to hear about it! Also Uncle Jimmy waits an entire 5 minutes to run down service advisors and celebrates a milestone in car buying. This episode is distributed by The Wrenching Network. Whether you're a technician, a mechanic, or someone who just loves the car scene, The Wrenching Network is a place that you have to check out. They have all sorts of great content, gear, and snacks to keep you turning wrenches in whatever capacity you do it. Also if you see us over there, make sure you say hi and leave a comment with what you think about the episode! 

On this week's episode of Grease the Wheels, we bid adieu to a tumultuous 2023; but the world kept on spinning because of you wrench twisting bastards. Because of this we set the bar at, “don't let me down” because asking for much more sounds like tempting fate. In this episode we lay out some of the expectations that customers, Service Advisors and Management would have of their technicians especially as the Automotive Technician Shortage worsens. We also get into the ways that the parts department and lot rats let us down, and in some cases it is because of the incredibly expendable view that HR has of these folks. Either way, with the age of cars steadily rising and used vehicle prices still elevated - people will be holding onto their cars longer and relying on you to keep them going! The future's looking bright, we just hope that it is't “Decline-All'-d”. Also Uncle Jimmy explores the concept of an empty bay being more productive than one filled with an idiot. This episode is distributed by The Wrenching Network. Whether you're a technician, a mechanic, or someone who just loves the car scene, The Wrenching Network is a place that you have to check out. They have all sorts of great content, gear, and snacks to keep you turning wrenches in whatever capacity you do it. Also if you see us over there, make sure you say hi and leave a comment with what you think about the episode! 

On this week's episode of Grease the Wheels, Uncle Jimmy gets absolutely medieval on aftermarket warranty companies. I could probably end the episode synopsis there, and customers, service advisors, and tech's will all still tune in - but this one is fun! The market analysis of aftermarket warranty companies is “bad” and “worse”, with some notable exceptions coming from Carvana and other internet automotive retailers that would rather pay for us to fix it after they sell it to you, than fix it right in the first place. The bottom line, having procedures in place to properly deal with cars that have aftermarket warranties is the key to keeping that stuff out of your way while you do something actually profitable. For the customers, the biggest thing that you are going to lose with an aftermarket warranty in most cases is time, so hope that your dealership actually has a loaner car available. Also Uncle Jimmy shatters eardrums. This episode is distributed by The Wrenching Network. Whether you're a technician, a mechanic, or someone who just loves the car scene, The Wrenching Network is a place that you have to check out. They have all sorts of great content, gear, and snacks to keep you turning wrenches in whatever capacity you do it. Also if you see us over there, make sure you say hi and leave a comment with what you think about the episode