Podcasts about technicians

Are you still pushing for the close on the first visit? In this episode, we challenge one of the most common sales beliefs electricians hold and reveal why the Two-Call Close might be the highest-leverage shift you can make in your sales process.Discover why the traditional same-day close often fails and how splitting your sales process into two focused calls can increase your conversion rates, build stronger customer connections, and lead to bigger jobs.Here's what you'll learn:• The psychology behind why same-day closes fails more often than you think and how to tap into better customer decision-making.• The Two-Call Advantage: Learn exactly how splitting the call enhances clarity, builds trust, and ultimately leads to more electrical service sales.• Objection Handling Mastery: Watch a roleplay demonstrating the best way to handle the common "Can't you just email it?" objection like a seasoned pro!This one isn't about sales tactics. It's about building trust, buying time, and serving at the highest level.Big Win of the Week:Charlie closed a $35,000 job even though the competitor was $10K cheaper. Why?Because he built trust over two calls and served at a higher level. That's what the Loop Method is all about!0:00 Introduction2:54 What Is the Two-Call Close?6:03 Presentation Timing and Customer Fatigue9:10 Building Relationships Without Pressure12:36 Win of the Week: Charlie's $35K Sale15:42 Overcoming the "Email It Over" Objection22:03 Benefits for Technicians and Closing Thoughts25:30 SLE App Announcement-----------------------------------------------------------------------------------------------------------Join our community and get access to strategies that'll help bring your electrical business to the top!Connect with fellow electricians and tap into a network of support and expertise! https://www.facebook.com/share/g/wvcMRNiyvyWoiSx3/Subscribe to our newsletter to receive FREE weekly value pieces packed with strategies, and guides to improve your sales, service, and pricing

Meet Dr. Lisa Restine! She is a board-certified feline practitioner with a special interest in internal medicine, dentistry, and soft tissue surgery. Dr. Restine completed her DVM at Western University of Health Sciences in California. She is the Associate Feline Professional Veterinary Affairs Manager at Hill's Pet Nutrition. How can you incorporate cat care into your daily practice? Dr. Restine discusses the future of feline-focused veterinary care! Tune in on Tuesday, April 15th, wherever you get your podcasts! #PurrPodcast #vetmed #felinemedicine #catcare

In this episode of the HVAC Know It All Podcast, host Gary McCreadie welcomes Michael Richardson, better known as MC from New Zealand. Michael, who is Flexibility Services Manager at Transpower New Zealand, the national grid operator. In Part 2, they discuss smart HVAC tech, demand response, and how commercial innovations are moving into residential systems. Michael shares insights on technician training, energy-saving tools, and why adapting to new tech is key for the trade. Michael Richardson talks about the rise of smart HVAC tech in homes, explaining how tools like demand response and connected devices can boost energy capability. He also shares why technicians need to improve new tech to stay ahead in the changing HVAC landscape. Throughout this episode, Michael talks about how new HVAC technology is changing the trade and helping improve energy use. He says learning and adapting to these changes is key for technicians to grow and build trust with customers. Expect to Learn: How smart HVAC devices are making homes more energy efficient. Why demand response helps reduce power use during peak times. How IoT and apps are giving technicians better tools for diagnostics. Why it's important for techs to keep learning and adapting to new systems. How shifting commercial tech into homes is changing the HVAC trade. Episode Highlights: [00:35] – Introduction to the Second Part with Michael Richardson [02:05] – Smart HVAC devices and Wi-Fi setup at home [03:56] – What demand response is and how it works [05:27] – Customer-Friendly Energy Saving with Smart Climate Apps [10:00] – Heat pump innovation by Octopus Energy and others [11:17] – Combining EV charging with heat pumps [13:05] – New inverter heat pump with self-charging mode [16:52] – Using apps and tools for HVAC diagnostics [19:29] – Advice for techs to adapt and grow with new tech [23:07] – How Smart Tools Improve Communication Between Techs and Journeymen This Episode is Kindly Sponsored by: Master: https://www.master.ca/ Cintas: https://www.cintas.com/ Supply House: https://www.supplyhouse.com/ Cool Air Products: https://www.coolairproducts.net/ Follow the Guest Michael Richardson on: LinkedIn: https://www.linkedin.com/in/michael-richardson-b3058338/ Transpower New Zealand: https://www.linkedin.com/company/transpower/ Follow the Host: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/

Thanks to our Partners, NAPA TRACS, and Today's Class Tim Iezzi and Ira Waldman introduce their upcoming training class, "Labscope Essentials for the Ball Joint Guy," designed to build strong foundational skills in labscope diagnostics. Aimed at bridging the gap between hands-on mechanical work and advanced technology, the class offers practical, hands-on learning with ongoing support. Tim and Ira break down the curriculum, target audience, and the importance of real-world application to reinforce concepts. They also highlight the critical role of continuous education and why shop owner involvement is key to technician growth and long-term success. Tim Iezzi, Iezzi's Auto Service, Reading, PA Ira Waldman, Mallue's Automotive, Manasquan, NJ Watch Full Video Episode TST Big Event 2025: https://www.tstseminars.org/ "Labscope Essentials for the Ball Joint Guy" 9:00 AM - 5:00 PM on May 3-4, 2025. $495 per person (includes food and refreshments) Event Address: MACS Training Facility- 225 S Broad St, Lansdale, PA 19446 (back of the building). Contact us at: (484) 509-1494 or expertechtraining@gmail.com Guest Introductions (00:00:00) Training Class Announcement (00:02:04) Class Focus Discussion (00:03:16) Investment in Training (00:05:07) Hands-On Learning Approach (00:05:47) Understanding Good vs. Bad Data (00:08:40) Foundation of Skills (00:10:48) Target Audience for the Class (00:12:01) Electricity Basics Requirement (00:12:14) Limitless Potential of Labscopes (00:13:10) Remote Refresher Training (00:14:00) Career Pathing and Continuous Education (00:15:16) Testing Techniques for Diagnostics (00:16:32) Supporting Students Post-Class (00:17:12) Creating a Comfortable Learning Environment (00:20:10) Assessments in Training (00:22:18) Hands-On Labs as Assessment (00:24:30) Accountability in Learning (00:26:22) Engaging Shop Owners in Training (00:27:46) Incentives for Technicians (00:27:58) Upcoming Training Classes (00:28:31) Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook:

Alex Fournier, Director of Composite Operations at Enertek, discusses the importance and training of SPRAT certification for wind turbine technicians. He details the certification levels, recent changes in safety standards, and the significance of proper protective gear and equipment maintenance in rope access and blade repair. Sign up now for Uptime Tech News, our weekly email update on all things wind technology. This episode is sponsored by Weather Guard Lightning Tech. Learn more about Weather Guard's StrikeTape Wind Turbine LPS retrofit. Follow the show on Facebook, YouTube, Twitter, LinkedIn and visit Weather Guard on the web. And subscribe to Rosemary Barnes' YouTube channel here. Have a question we can answer on the show? Email us! Allen Hall: With wind turbine scaling up and rope access becoming more critical. Technicians need proper training for safe and efficient blade repairs. This week we speak with Alex Fournier director of Composite Operations at Enertek, Alex brings insight on the spread certification process and how recent changes are enhancing safety. Efficiency for technicians working at Height. Speaker 2: Welcome to Uptime Spotlight, shining Light on Wind. Energy's brightest innovators. This is the progress powering tomorrow. Allen Hall: Alex, welcome to the program. Alex Fournier: Thank you guys for having me once again. Allen Hall: Yeah, we're glad to have you back. There's been so much so many changes that has happened since the last time you were here, but today we want to talk about SPRAT training and. What this means for the industry and what the latest and greatest is in terms of sprt. And for those who don't know what SPRT is, it's actually an acronym like most things in Wind, it's the Society of Professional Rope Access Technicians, and they create [00:01:00] the standards around. The knowledge you're supposed to have and the skills you're supposed to have if you want to climb with rope access. Now. I, Alex, I wanna start off first, like how big of a problem do we have right now on the training on rope access technicians? I see a lot of variation across the United States in particular. Are you seeing the same thing, that they're just not so much a concrete standard everybody's using? Alex Fournier: I think in Canada, like we don't have that many schools that offer the course, first of all. So I think we don't have much in the east Coast. We probably have what? Three, four. In the west coast they have a little bit more. And it's often like vendors that will offer it. So it's a mistress, for example, offered a course. They do IDA and spread. I did my course at Novel in Montreal, which is one of the best training center I've seen in all my years of Rob Access. Celtic Falcon too in the East coast. Really good training center. But I [00:02:00] think since we don't have that many, everyone is kinda like on the same page, so everyone talked to each other and the course is pretty well structured, at least in Canada. Before when I started the course was four days, and then you had one days for the exam. So it's a lot to learn in four days, but now they changed it to five days of course, and then one extra day for the exam. So that give you much time to train and, if you don't understand something you can. You can really take the time to really understand it. So you're ready for the exam. Joel Saxum: Alex, let me ask you a question about SPRAT and ia, right? 'cause Sprat is the North American version. IRATA is usually the EU version or rest of the world version. They are they're organizations that push this safety forward and there's, this is how we should do things. And a lot of times a company will adopt it, say, X, Y, Z operator says, if you're gonna be on ropes on my site, you must be sprat level, this level, that level, that, however. Correct me if I'm wrong here, but this is my take on it. They're not actually like a [00:03:00] governmental association.

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job, or help you hire. Touch HERE for more.Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff is joined by Joshua Taylor. Joshua says accountability is important for both technicians and management to have a successful business. He and Jeff also discuss the disconnect between pay and job satisfaction, uncovering that care, empathy, and validation are often more significant than financial compensation. They also uncover the alarming mental health statistics within the automotive industry.00:00 NADA Conference Insights07:50 "Lack of Technician-Focused Tech Solutions"12:24 "Technician Shortage and Dealership Challenges"20:48 Comeback Strategy in Auto Shops23:14 Work Order Communication Challenges27:16 Raising Accountability Standards36:13 Unicorn Productivity: Unrealistic Shop Standards38:21 "Maximizing Team Potential Gradually"44:31 "Ownership in Decision-Making"52:49 Technicians' Pay Vs. Job Satisfaction54:52 Parts Counter Frustration01:01:30 Persistent Communication on Equipment Damage01:06:39 High Demand for Skilled Workers01:11:17 Seeking Validation: A Men's Issue01:20:41 "Beyond Pay: Valuing Technicians" Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Send us a textIn this episode of the Successful Life Podcast, host Corey Berrier addresses common misconceptions technicians have about sales, emphasizing that technicians can also be effective salespeople. Corey highlights the importance of ethical sales and customer education, delivering value-driven suggestions without appearing pushy. He offers practical advice on how to build trust and establish rapport with customers, overcome objections, and handle common challenges in sales situations. Through real-world examples, Corey demonstrates that good service alone isn't enough; technicians must adopt a sales mindset on every service call to truly help customers and succeed in their careers.00:00 Introduction to the Podcast00:12 Technicians and Sales: A Common Misconception03:11 The Role of Ethical Sales04:53 Educating Customers: The Key to Sales07:05 Overcoming Common Sales Objections09:03 Building Trust and Providing Value12:19 The Importance of Role-Playing15:49 Guiding Customers to Make Decisions19:26 The Power of Transparency and Trust31:32 Conclusion and Final Thoughtshttps://coreyberrier.gumroad.com/ Support the show https://www.audible.com/pd/9-Simple-Steps-to-Sell-More-ht-Audiobook/B0D4SJYD4Q?source_code=ASSORAP0511160006&share_location=library_overflowhttps://www.amazon.com/Simple-Steps-Sell-More-Stereotypes-ebook/dp/B0BRNSFYG6/ref=sr_1_1?crid=1OSB7HX6FQMHS&keywords=corey+berrier&qid=1674232549&sprefix=%2Caps%2C93&sr=8-1 https://www.linkedin.com/in/coreysalescoach/

In this episode of the HVAC Know It All Podcast, host Gary McCreadie continues his conversation with Gerry Wagner, President of Education, Services & Products Company LLC (ESPCO LLC. In Part 2, they discuss how business decisions affect service quality and the industry's reputation. Gerry shares his honest thoughts on bad business practices that hurt the trade and explains how distributors can help keep standards high. Gerry Wagner talks about the problems with DIY HVAC, explaining how businesses that focus on quick profits can harm the industry's reputation. He also explains why good distributors are important in helping HVAC technicians do their jobs professionally. Throughout this episode, Gerry talks about why the HVAC industry should follow honest practices and provide proper training. He says keeping high standards is important for long-term success and earning customer trust. Expect to Learn: How companies selling DIY HVAC products can harm the industry's reputation over time. How high prices and dishonest selling can lower the quality of professional work. How both local stores and online shops help support HVAC workers. Why honest business practices and community support are important to keep the industry strong. Episode Highlights: [00:00] – Introduction to the Second Part with Gerry Wagner [01:25] – The Mixed Impact of Private Equity in HVAC [04:05] – Discussion on pricing practices and their impact on the trade [06:55] – The role of distributors in upholding industry standards [10:04] – Survey Insights on DIY HVAC Trends [15:12] – Gerry's insights on manufacturer responsibility in market practices [19:17] – The complexities of warranties and ethical marketing in DIY installations [21:13] – Introduction to Gerry's new venture, Education Services & Product Company (ESPCO) This Episode is Kindly Sponsored by: Master: https://www.master.ca/ Cintas: https://www.cintas.com/ Supply House: https://www.supplyhouse.com/ Cool Air Products: https://www.coolairproducts.net/ Follow the Guest Gerry Wagner on: LinkedIn: https://www.linkedin.com/in/gerry-wagner-1b154228/ Education, Services & Products Company LLC (ESPCO LLC): https://www.linkedin.com/company/education-services-products-company-llc-espco-llc/ Instagram: https://www.instagram.com/gerrythehvactrainer/ Follow the Host: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/

Technician shortages have created one of the biggest challenges in the fleet industry today. And while recruiting new talent is critical, retaining the team you already have might be the most valuable move you can make.In this episode of The Fleet Code, Dave Johnson, President of ASE, joins us to talk about the value of certification – not just for technicians, but for the fleets that depend on them. We explore how ASE credentials are developed, why fleet managers should get involved in the certification process, and how investing in your team leads to stronger operations and long-term loyalty.You'll also hear how Fleetio is walking the walk—launching a new scholarship program to help fleet managers bring ASE certification opportunities to their teams.Nominate somebody for an ASE Scholarship through Fleetio →View a transcription and show notes for this episode here →Takeaways from this episode: Supporting technician growth can improve retention, morale, and long-term performanceFleet managers can play an active role in shaping ASE standards by getting involvedASE certifications signal career investment, and programs like Fleetio's scholarship make that investment more accessibleGuest: Dave Johnson, President, National Institute for Automotive Service Excellence (ASE)Additional Links and Resources:Learn more about ASE Certifications (website)A Guide for Managing Fleet Maintenance (e-book)How to Retain Fleet Technicians (blog)

Our guest for this episode is Mary Mahoney, Vice President, Replacement & Leisure Division at Enterprise Mobility and a key leader in the Collision Engineering Program. Enterprise has been a driving force behind this initiative, which is designed to bridge the technician gap by providing structured, hands-on education and career pathways for aspiring collision repair professionals. We'll discuss why programs like Collision Engineering are critical to solving the technician shortage, how they're expanding to make an even greater impact, and what shop owners can do to engage with and benefit from this growing talent pipeline. If you're looking for ways to bring new talent into your shop and support the next generation of technicians, this is an episode you won't want to miss. Let's dive in!   This episode is sponsored by: asTech asTech is dedicated to safety, precision, and innovation in vehicle diagnostics. With industry-leading scanning and calibration solutions, asTech ensures every repair meets OEM standards, enhancing safety and customer satisfaction. Continuously testing and scanning new vehicles, asTech refines its technology to stay ahead of modern repair challenges. A tool stack covering 40+ brands and a network of 400+ ASE and I-CAR certified technicians provide fast, accurate diagnostics that maximize efficiency. asTech—driven by precision, powered by safety. Visit https://astech.com/ today or call 1-888-486-1166.

Bob Kuehl, Mike Van Ryn, and Matt Snyder announce this year's Rising Tech awards.Evan Cross and Michael Cisek join the showBob Kuehl unveils dates for Service President's Circle Awards Ceremony

This episode covers maintaining water quality for infection control in hemodialysis. Topics include AAMI standards, monitoring water quality for safety, training staff on infection control for water systems, and addressing water treatment system issues.

Spokane-based Pure Filtration Products (509-315-8460) now has a team of qualified technicians who can service and maintain bag-in/bag-out filtration units, a convenient and cost-effective option for facilities across the US Northwest. Go to https://pfpspokane.com/ for more information. Pure Filtration Products, Inc City: Spokane Address: 4008 East Broadway Avenue Website: http://www.pfpspokane.com

This episode covers maintaining water quality for infection control in hemodialysis. Topics include AAMI standards, monitoring water quality for safety, training staff on infection control for water systems, and addressing water treatment system issues.

Henry “Skip” Hines, Equipment and Facilities Manager at Royal Poinciana in Naples, joins Gabe and David to talk about winning the Edwin Budding Award and his decades of leadership in the industry. Skip shares how he helped start the International Golf Course Equipment Managers Association, pushed for technician education, and helped shape today's technician certification through GCSAA. This one's packed with insight, industry history, and a few powerful personal moments you won't want to miss.

Joe Burda, I-CAR Instructor, surveyed over 100 auto collision technicians to understand what motivates them to join the industry. In this episode, he shares insights from the survey, explores common trends among respondents, and discusses how the industry can attract the right talent to address the ongoing workforce shortage.Download Auto Collision Face-to-Face Industry Survey SummaryCheck out the full video version of the podcast on YouTube!About Our Guest:Joe BurdaInstructor, I-CARSponsor:Jasper Engines & TransmissionsAbout Our Host:Jay GoninenCo-Founder & President, WrenchWayjayg@wrenchway.com | 608.716.2122WrenchWay Resources:For Technicians & StudentsCompare & Explore Technician Pay: View salary information for automotive, diesel, and collision technicians near you at wrenchway.com/pay.Find Your Ideal Shop or Dealership: Looking for the best places to work? Discover and research the best shop or dealership for you at wrenchway.com/shops.For Shops & DealershipsHire Top Talent & Assist Schools: Connect with skilled technicians, engage with schools, and help elevate the auto and diesel industry with WrenchWay Top Shop Memberships. For Auto, Diesel, & CTE Instructors:Support Your Program & Connect with Industry: Get resources and equipment for your program and grow your industry partnerships with WrenchWay's free solutions for schools.Connect with us on social: Facebook Instagram Twitter LinkedIn YouTube TikTok

Recorded in late 2022 and aired in 2023, Molly Jacobson speaks with Dr. Joanne Tuohy about an innovative cancer treatment for dogs: High-Intensity Focused Ultrasound (HIFU). Learn how this technology works, its potential benefits, and its current role in veterinary clinical trials. Dr. Tuohy explains how HIFU targets tumors with precision sound waves to destroy cancer cells. Bonus: it potentially relieves pain and stimulates the immune system to attack any tumor cells that are left! If you're interested in cutting-edge treatments and clinical trials for your dog, this episode is a must-listen.  Key Topics Covered:  What is High-Intensity Focused Ultrasound (HIFU)?  How HIFU destroys tumors using sound waves.  Benefits and safety of HIFU compared to traditional treatments.  Clinical trials for dogs with osteosarcoma.  The potential for HIFU to provide pain relief and stimulate immune responses.  Future applications of HIFU in veterinary oncology.  Your Voice Matters!   If you have a question for our team, or if you want to share your own hopeful dog cancer story, we want to hear from you! Go to https://www.dogcancer.com/ask to submit your question or story, or call our Listener Line at +1 808-868-3200 to leave a question.   Related Videos:  https://www.youtube.com/watch?v=uAZrPM1X8ww   https://www.youtube.com/watch?v=_92w6TTXM5c   Related Links:  https://vetmed.vt.edu/people/faculty/tuohy-joanne.html   https://www.fusfoundation.org/diseases-and-conditions/soft-tissue-tumors/  https://www.dogcancer.com/articles/types-of-dog-cancer/osteosarcoma-in-dogs/  Chapters:  00:00 Introduction  02:00 What Is Ultrasound, and How Is HIFU Different?  06:00 How HIFU Destroys Tumors with Sound Waves  09:45 Safety of HIFU for Dogs and Technicians  12:30 Precision Targeting: Avoiding Damage to Healthy Tissue  18:00 Real-Time Monitoring and Engineering Behind HIFU  22:15 Potential Benefits: Pain Relief and Immune Stimulation  26:00 Clinical Trials for Osteosarcoma: What to Expect  31:45 Future Applications of HIFU for Other Cancer Types  37:00 Aftercare for Dogs Receiving HIFU  41:00 Cost and Availability of HIFU Treatments  46:00 Advice for Dog Lovers Considering Clinical Trials  50:00 Final Thoughts on the Promise of HIFU    Get to know Dr. Joanne Tuohy: https://www.dogcancer.com/people/joanne-tuohy-dvm-phd-dacvs-small-animal/  For more details, articles, podcast episodes, and quality education, go to the episode page: https://www.dogcancer.com/podcast/   Learn more about your ad choices. Visit megaphone.fm/adchoices

Send us a textWhat separates successful HVAC service technicians from those who struggle? The answer goes far beyond technical skills. Diving deep into the industry's most challenging pitfalls, this episode reveals the fifteen critical reasons why service technicians fail—and how these failures impact everyone involved. From the deceptively simple matter of technical knowledge to the often-overlooked importance of professional appearance, each factor creates a ripple effect that can make or break careers.We explore real-world examples that demonstrate how even small mistakes—like failing to document a repair or neglecting to explain the urgency of a replacement part—can lead to significant consequences. A technician who can't clearly communicate why a capacitor needs replacing isn't just missing a sale; they're setting up their customer for a future emergency repair that could have been prevented.Beyond the technical aspects, we examine the human elements that determine success: time management that respects customers' schedules, documentation that protects everyone involved, and the professional conduct that builds lasting trust. We acknowledge the challenges of role-playing communication scenarios (yes, most technicians hate it!) while emphasizing how critical these skills become in the field.Whether you're a service technician looking to advance your career or a business owner wanting to build a stronger team, this episode provides actionable insights into the behaviors and practices that lead to sustainable success. Remember—when you consistently do the next right thing, you're not just securing your own future; you're elevating the standard for your entire team and industry.https://coreyberrier.gumroad.com/ Support the show https://www.audible.com/pd/9-Simple-Steps-to-Sell-More-ht-Audiobook/B0D4SJYD4Q?source_code=ASSORAP0511160006&share_location=library_overflowhttps://www.amazon.com/Simple-Steps-Sell-More-Stereotypes-ebook/dp/B0BRNSFYG6/ref=sr_1_1?crid=1OSB7HX6FQMHS&keywords=corey+berrier&qid=1674232549&sprefix=%2Caps%2C93&sr=8-1 https://www.linkedin.com/in/coreysalescoach/

Kendra is joined by Cathy (RVT, VTS (Surgery, Anesthesia & Analgesia)) to talk about the application process for the Academy of Veterinary Surgical Technicians. The main take away point from this episode is variety, variety, variety in your surgical exposure. What is the best working environment to accomplish this? Where can we get the best CE? Learn the answers to these questions and all the other fine details of the application process. Don't forget to stick around for the tech tip at the end!

Of All the Creepy Stuff They Have Done Conquest Whispering Sweet Sweet Nothings to Mark was the Creepiest. This week on the podcast, Brian and Darryl, are talking about Daredevil: Born Again, the Invincible season 3 Finale, and the latest episode of Reacher on Prime! Episode Index Intro: 0:07 Daredevil: Invincible: Reacher: Daredevil: Born Again (Disney) Episode 3: The Hollow of the Hand Out of 5 White Tigers are Endangered Darryl: 3.65/5 Brian: 3.87/5 Director: Michael Cuesta  Writer: Jill Blankenship Air Date: March 11, 2025 Summary: In Daredevil: Born Again Season 1, Episode 3, “The Hollow of the Hand,” Matt Murdock (Charlie Cox) defends Hector Ayala (Kamar de los Reyes), the vigilante White Tiger, accused of murdering a police officer, in a trial that exposes deep-seated corruption within the NYPD and Mayor Wilson Fisk's (Vincent D'Onofrio) administration. As Officer Powell attempts to frame Matt for interfering with police matters, a key witness, Nicky Torres, is pressured into recanting testimony about police misconduct. In a bold courtroom strategy, Matt reveals Hector's identity as White Tiger, shifting jury perception when officers acknowledge his past aid to law enforcement. Though Hector is acquitted, his post-trial assassination by a gunman wearing a Punisher skull emblem hints at a broader conspiracy. Meanwhile, tensions rise between Fisk and his wife, Vanessa (Ayelet Zurer), over their conflicting visions for controlling New York's underworld. Balancing legal drama with intense action, the episode explores themes of justice, corruption, and the high cost of vigilantism, setting the stage for even greater conflicts ahead. Invincible (Prime Video) Season 3 Out of 10 Mark Grayson IS GONNA FIGHT?!?! Darryl: 8.5/10 Brian: 8.57/10 Episode 8: I Thought You’d Never Shut Up Out of 5 Only the Lonely Darryl: 4.85/5 Brian: 4.8/5 Director: Sol Choi Writer: Robert Kirkman Air Date: March 6, 13025 Summary: As Mark and Conquest engage in combat, Oliver and Eve attempt to intervene but are incapacitated. Nonetheless, Eve temporarily releases her mental blocks, allowing her to reconstruct her body and burn Conquest’s skin off before Mark defeats and seemingly kills him. Mark awakens in the hospital, where Debbie apologizes for bringing him into this world, though Mark says he does not blame her. At Rex’s funeral, Rudy changes his name to Rex to honor him. As the world rebuilds, Livingston builds up an army of Sequid-possessed humans, a group of aliens finds Battle Beast and the Technicians begin to use Angstrom to claim a new world. Cecil reveals to Donald he has captured a comatose Conquest and placed him in an underground prison, intending to interrogate him about the Viltrum Empire. Mark tells Oliver he was right to kill people, promising to do so to anyone who threatens their family. Darkblood meets with a demon overlord to help reinstate him as Hell’s ruler by exploiting a powerful being on Earth. Reacher (Prime) Episode 6: Smoke on the Water Out of 5 Lingering Glances Darryl: 3.75/5 Brian: 4.2/5 Director: Sam Hill Writer: Scott Sullivan Air Date: March 13, 2025 Summary: Quinn meets with Zachary and accuses him of unknowingly having an ATF mole inside. Due to the retrograde amnesia caused by Reacher, Quinn has no memory of him and introduces himself to him using his alias McCabe. Quinn meets with a Russian mobster; Reacher discovers Quinn is in danger. Afterward, Reacher drives Richard into town to meet with Duffy and return her badge; Reacher and Duffy kiss, and Richard realizes that Reacher is a mole. Quinn sends men to kill everyone investigating him, including Neagley; Neagley kills them and tells Reacher. Quinn arrives at Zachary’s house to question him about the U.S. Army investigating him; Zachary tells him that said unit was Reacher’s. Quinn sends Paulie to kill Reacher, but he escapes, leading to a chase. Reacher kills all the men in the forest except Paulie and takes refuge in a laundromat. Quinn punishes Zachary by forcing Richard to play Russian roulette. Reacher and Duffy search for Teresa in Port Rome, but Harley claims that Quinn changed everything after Reacher escaped. Reacher and Duffy travel to Los Angeles. Contact Us The Infamous Podcast can be found wherever podcasts are found on the Interwebs, feel free to subscribe and follow along on social media. And don't be shy about helping out the show with a 5-star review on Apple Podcasts to help us move up in the ratings. @infamouspodcast facebook/infamouspodcast instagram/infamouspodcast stitcher Apple Podcasts Spotify Google Play iHeart Radio contact@infamouspodcast.com Our theme music is ‘Skate Beat’ provided by Michael Henry, with additional music provided by Michael Henry. Find more at MeetMichaelHenry.com. The Infamous Podcast is hosted by Brian Tudor and Darryl Jasper, is recorded in Cincinnati, Ohio. The show is produced and edited by Brian Tudor. Subscribe today!

In this conversation, Catherine Bares, Service Coach & Trainer at BDR Co, shares her extensive journey in the HVAC industry, transitioning from a dispatcher to a profit coach. She emphasizes the importance of team dynamics, effective compensation structures, and the role of AI in enhancing business operations. Catherine provides insights into profitability strategies and the necessity of soft skills training for technicians, while also discussing current trends in the industry.TakeawaysProfit coaching goes beyond just revenue; it involves team dynamics.Celebrating team achievements is crucial for motivation.Understanding inefficiencies requires a holistic approach.Compensation structures should balance hourly pay with performance incentives.AI is becoming increasingly relevant in the HVAC industry.Technicians need training on both technical and soft skills.Engaging technicians with contests can boost morale and performance.Tracking performance metrics is essential for profitability.The human element in customer service remains irreplaceable.Chapters03:11 Understanding Profit Coaching05:49 The Importance of Team Dynamics in Profitability09:13 Compensation Structures: Hourly vs. Commission12:05 Trends in the HVAC Industry15:12 The Role of AI in BusinessConnect With Catherine:Website: https://www.bdrco.com/LinkedIn: https://www.linkedin.com/in/catherine-bares-8775b11a1/ Support Titans of the Trades: If you found this episode insightful, please subscribe, share, and leave a review for Titans of the Trades. Your support goes a long way in helping us bring more impactful discussions your way.

In this episode of Fill the Gap: The Official Podcast of the CMT Association, we welcome Laurence Balanco, CMT.Laurence Balanco, CMT is a Technical Analyst at CLSA Australia Pty Ltd. Lawrence has a broad array of knowledge of all the different markets, and a real unique perspective about pulling all these different markets together. Back in the day he was very a very heavy user of Elliott Wave. Technicians that can do it well can do it well, and he's definitely one of them. In our time with him during this interview, we covered basically every market on the planet.Fill the Gap, hosted by David Lundgren, CMT, CFA and Tyler Wood, CMT brings veteran market analysts and money managers onto a monthly podcast. For complete show notes of every episode, visit: https://cmtassociation.org/development/podcasts/ Give us a shout:@dlundgren3333 or https://www.linkedin.com/in/david-lundgren-cmt-cfa-63b73b/@_TBone_Pickens or https://www.linkedin.com/in/tyler-wood-cmt-b8b0902/@CMTAssociation orhttps://www.linkedin.com/company/cmtassociationCMT Association is the global credentialing authority committed to advancing the discipline of technical analysis in the financial services industry. We serve members in over 137 countries. Our mission is to elevate investors mastery and skill in mitigating market risk and maximizing return in capital markets through a rigorous credentialing process, professional ethics, and continuous education. CMT Association formed in the late 1960s with headquarters in lower Manhattan, NY and Mumbai, India.Learn more at: www.cmtassociation.org

All The Marks Than You Can Shake A Stick At This week on the podcast, Brian and Darryl are talking about Reacher Season 3, so far. And The Invincible War… no Episodes 5 and 6 NEVER happened. Episode Index Intro: 0:07 Invincible: 9:54 Reacher: 26:28 Invincible (Prime Video) Out of 5 The Invincible War Was Crazys Darryl: 4.45/5 Brian: 4.5/5 Episode 7: What Have I Done? Director: Haylee Herrick Writer: Robert Kirkman Air Date: March 6, 2025 Summary: Angstrom sends his Invincible variants to destroy Earth and tarnish Mark’s image. The GDA, the Guardians, and Earth’s heroes are overwhelmed and suffer heavy losses. Eve is incapacitated; Rex sacrifices himself to save Rudy, Monster Girl, and Bulletproof; Darkwing II is presumed dead; and the Immortal, Kate, Samson, and Shapesmith are wounded. When the surviving Invincibles turn on Angstrom, he traps them on a desolate Earth before battling Mark. Mark overpowers and nearly kills Angstrom, but he escapes to the Technicians, advanced cybernetic surgeons who previously healed him. Angstrom orders them to fix his wounds, but they refuse, demanding he submit to their will. In the aftermath of Angstrom’s attack, an aged Viltrumite envoy named Conquest arrives to survey Mark’s subjugation of Earth for the Viltrum Empire and is disappointed by his lack of progress. Devastated by the destruction and deaths directed at him, Mark charges at Conquest to vent his rage. Reacher Season 3: Episodes 1-5 (Prime Video) Out of 10 Out of 10 Reacher is So Unstoppable, Gravity is Just a Suggestions Darryl: 7/10 Brian: 7.76/10 Episode 1: Persuader Director: Sam Hill Writer: Scott Sullivan Air Date: February 20, 2025 Summary: In Maine, Reacher saves a man from a kidnapping attempt by shooting the kidnapper. When Reacher accidentally shoots a cop, a police chase ensues. The man, whose name is Richard Beck, reveals to Reacher that someone had kidnapped him before and that his father only paid the ransom when his ear was amputated. Richard takes Reacher home to see his father, Zachary Beck. Reacher meets with Zachary, who thanks him for saving his son but is suspicious of him. Zachary offers Reacher a job if he plays Russian roulette, which he does. Reacher is working undercover for Susan Duffy, a DEA agent who recruited him to find a missing undercover agent, Teresa Daniels, in exchange for helping Reacher deal with a previous nemesis, Lieutenant Colonel Francis Xavier Quinn. To put Reacher undercover, they stage Richard’s kidnapping, with the kidnapper and the cop being DEA agents (Steven Eliot and Guillermo Villanueva) working with Duffy. Reacher sneaks into the garage at night, where he finds and reveals to Duffy that Teresa was there. Episode 2: Truckin' Director: Sam Hill Writer: Penny Cox Air Date: February 20, 2025 Summary: When Duffy learns from Reacher that Teresa is in danger, she beats up the bodyguard they are holding captive to find out what they plan to do with Teresa, but the bodyguard claims he does not know. Reacher has a brief scuffle with hulking bodyguard Paulie before Zachary’s head guard, Chapman Duke, sends Reacher to check out the hijacked cars. Reacher calls Duffy to tell her that it may be a problem for the kidnapping story; Duffy goes to the car yard to retrieve one of the cars. One of Zachary’s associates, Angel Doll, notices the bodyguard’s car but doesn’t see Duffy changed the license plate. Duke orders Reacher to take a truck to New London, Connecticut. Reacher calls Neagley to investigate the people he works with. Reacher meets with Duffy to check the trailer for drugs or Teresa’s body, but they only find carpets. Back in Maine, Doll questions Reacher about his actions at the yard and in the kidnapping, and when Doll tries to tell Duke about his suspicions, Reacher slams his head onto a table, killing him. Episode 3: Number 2 with a Bullet Director: Gary Fleder Writer: Cait Duffy Air Date: February 20, 2025 Summary: After returning from New London, Reacher meets with Zachary over a message from Doll. Reacher tries to make him believe that his partners are trying to betray him and that they should kill them, but Zachary doesn’t listen. After this, Reacher tells Duffy that he has a car ready to go back to the warehouse where he killed Doll. When Reacher arrives at the meeting point, Duffy tells him she will go with him to find Teresa, to which Reacher reluctantly agrees. At the warehouse, Reacher and Duffy search for Teresa and clean up Doll’s remains; two men arrive, and Reacher and Duffy kill them. Duffy keeps Doll’s laptop. The next day, Reacher has to be with Richard in town. Reacher defends him from some thugs, and Richard tells him that Zachary’s boss, Julius McCabe, threatened him and his father. When Reacher returns home, he goes with Duke and Zachary to a cabin, the kidnapper’s hiding spot. Reacher takes the opportunity to kill Duke, fake a shootout and blow up the house; in the car, he wins over Zachary and becomes his number two. Episode 4: Dominique Director: Sam Hill Writer: Lillian Wang Air Date: February 27, 2025 Summary: Reacher heads to Duffy’s house after gaining Zachary’s trust. He discovers that Julius McCabe is Xavier Quinn, whom he believed to be dead. Following the revelation, Reacher tells Duffy how he received a new partner, Dominique Kohl, to investigate a case involving Gorowski. They eventually force Gorowski to tell them that he works for Quinn, selling state secrets because Quinn threatened his family. Reacher and Kohl, along with Anthony Frasconi, intercept one of Quinn’s buyers, a Syrian businessman, Safwan Qasim, whom they force to assist in capturing Quinn. Having evidence to prosecute him, Reacher allows Kohl to arrest Quinn. Quinn instead kidnaps Kohl. In his search for her, Reacher finds Frasconi dead in a house, and later finds Kohl’s bloody body hanging in a cabin; Quinn brutally murdered her. Reacher finds Quinn and shoots him in retaliation, apparently killing him. Back in the present, Zachary sends Reacher to a factory where they have located Doll’s laptop and where Duffy is. Reacher heads to the factory as three of Quinn’s men arrive there. Episode 5: Smackdown Director: Norberto Barba Writer: Scott Sullivan Air Date: March 6, 2025 Summary: When Reacher can’t contact Duffy, he calls Eliot to call the company’s number. When Eliot calls, a gunfight breaks out between Quinn’s men and Duffy and Villanueva; Reacher helps Duffy and Villanueva escape. At the cabin, the captive bodyguard takes advantage of Eliot’s mistake to kill him and escape. After discovering that the feds are spying on them, Quinn’s men move into the house. When Duffy finds Eliot dead and the bodyguard has escaped, she calls Reacher to tell him so and get him out of the house, but Reacher formulates a plan involving Villanueva. Duffy cuts the power and Reacher uses Villanueva as bait to kill the bodyguard. Back at the house, Zachary informs Reacher that Annette, the maid, was an ATF infiltrator and that Paulie has killed her. Reacher tells Duffy that several Feds are spying on them and that Quinn is dealing in firearms, not drugs. The next morning, Zachary informs Reacher that they have been summoned to a factory. Reacher and Zachary arrive there just as they are about to meet Quinn. Contact Us The Infamous Podcast can be found wherever podcasts are found on the Interwebs, feel free to subscribe and follow along on social media. And don't be shy about helping out the show with a 5-star review on Apple Podcasts to help us move up in the ratings. @infamouspodcast facebook/infamouspodcast instagram/infamouspodcast stitcher Apple Podcasts Spotify Google Play iHeart Radio contact@infamouspodcast.com Our theme music is ‘Skate Beat’ provided by Michael Henry, with additional music provided by Michael Henry. Find more at MeetMichaelHenry.com. The Infamous Podcast is hosted by Brian Tudor and Darryl Jasper, is recorded in Cincinnati, Ohio. The show is produced and edited by Brian Tudor. Subscribe today!

Our guest for this episode is David Dart, Chief People Officer at Caliber Collision. With over 1,700 locations nationwide, Caliber has developed some of the most comprehensive and innovative workforce development programs in the industry. We'll explore how Caliber attracts new talent, builds world-class technicians, and creates career growth opportunities that keep employees engaged. We'll also discuss the broader industry implications of workforce development and what independent shop owners can learn from Caliber's approach to building a skilled and sustainable workforce. If you're looking for strategies to strengthen your team, this episode is packed with insights you won't want to miss. Let's get started!

What happens when AI meets automotive repair? Can technology bridge the growing knowledge gap between seasoned mechanics and the next generation of technicians? And how will the “Right to Repair” movement reshape how vehicles are maintained in the future? In this episode of Innovation Storytellers Show, I sit down with Eric West, Chief Growth Officer at Convertible AI, to explore the intersection of AI, workforce training, and the future of vehicle diagnostics.  Eric shares his perspective on the hidden complexities behind the so-called "technician shortage" and explains why the issue goes far beyond a simple lack of workers. He highlights how AI can capture and distribute the knowledge of master mechanics, ensuring that valuable expertise is not lost as older generations of technicians retire. The ability to embed decades of experience into AI-powered diagnostic tools can revolutionize the way mechanics diagnose and repair vehicles, making training more efficient and ensuring accuracy in the repair process. One of the most significant shifts in the industry is the growing push for Right to Repair legislation. Eric discusses how this movement challenges the traditional power balance between independent repair shops and major automakers. As proprietary repair information becomes more accessible, AI-driven tools could empower smaller shops with the same level of technical insight as dealership service centers, ultimately creating a more competitive and consumer-friendly industry. The conversation also touches on the role of synthetic data in AI innovation. Eric explains how AI-generated datasets are helping businesses predict vehicle issues before they occur, providing a new level of preventative maintenance. With the ability to simulate real-world conditions and test different scenarios, synthetic data is allowing auto manufacturers and repair shops to stay ahead of potential problems, improving efficiency and reducing costly repairs. So, what does the future of AI-powered workforce training look like? How will AI reshape industries where hands-on expertise has always been essential? And most importantly, how do we ensure that innovation benefits the people who drive these industries forward? Let's continue the conversation. ********** You have a limited offer you can use now, that gets you up to 48% off your first subscription or 20% off one time purchases with code STORYTELLERS20 at checkout  You can claim it at: https://magicmind.com/STORYTELLERS20

In this engaging episode of the HVAC School Podcast, host Bryan sits down with Jesse from NAVAC to dive deep into the evolving landscape of refrigeration technology, focusing primarily on the transition to A2L refrigerants. The conversation offers a refreshingly pragmatic approach to addressing industry concerns about these new, mildly flammable refrigerants, dispelling myths and providing practical insights for HVAC technicians. The discussion begins by addressing the most pressing question for many technicians: Do you need to buy all new tools to work with A2L refrigerants? Jesse from NAVAC provides a nuanced response, emphasizing that while there are currently no regulations mandating new equipment, the company has proactively developed tools that are safety-certified and compatible with the new refrigerant types. They explore the intricacies of safety certifications like UL and CSA, explaining the differences between UL Listed and UL Verified, and highlighting the importance of intrinsically safe equipment, especially for tools like vacuum pumps and recovery machines. NAVAC's approach goes beyond mere product promotion, with Jesse positioning himself as an educator first. The podcast delves into the technical details of A2L refrigerants, challenging common misconceptions and providing context about their flammability. Bryan and Jesse draw parallels with previous refrigerant transitions, noting how technicians were initially skeptical about R-410A but eventually adapted. They emphasize the importance of best practices, proper training, and understanding the actual risks associated with these new refrigerants, rather than succumbing to fear-based narratives. The episode also showcases NAVAC's latest technological innovations, including smart probes, a Bluetooth scale, a smart valve for charging and recovery, and an advanced vacuum pump with a one-touch oil testing feature. These tools represent the company's commitment to improving technician efficiency and safety, with features that address real-world challenges faced by HVAC professionals. Key Topics Covered: A2L Refrigerants Myths and misconceptions about flammability Comparison with previous refrigerant transitions Safety considerations and best practices Safety Certifications Differences between UL Listed and UL Verified Importance of intrinsically safe equipment CSA and ETL certifications NAVAC's New Tools Smart probes with Bluetooth connectivity Advanced vacuum pump with automatic oil testing Flex manifold with digital accuracy and analog feel Battery-operated pumps with improved run times Industry Trends Preparation for A2L and future refrigerant transitions Regulatory changes and efficiency standards Importance of technician education and adaptation Additional Insights: No current regulations require new tools for A2L refrigerants Proper training and best practices are crucial Technicians should focus on understanding new technologies Safety is about awareness and proper procedures, not fear   Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool. Purchase your tickets or learn more about the 6th Annual HVACR Training Symposium at https://hvacrschool.com/symposium. Subscribe to our podcast on your iPhone or Android. Subscribe to our YouTube channel. Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android

DENTISTS: In this episode Frank and KJ discuss all the key takeaways from Lab Day 2025, make sure you listen to the end! We include updates on Material, Technology, AI, Automation, 3D Printers, Scanning, and so much more. Ladies & Gentlemen, you are listening to "Confessions From A Dental Lab" and we're happy you're here.Subscribe today and tell a friend so we can all get 1% better :)Follow KJ & NuArt on Instagram: @lifeatnuartdentalFollow Frank on Instagram: @frank_nuartdentalLearn more about the lab at https://www.nuartdental.com/new-dentist-contact-form/

You often don't see them, because they work behind the camera, however MCSO Police Digital Technicians Ray Montinarello and Michael Jaeger are an integral part of the MCSO Communications Team. On this edition of "Behind the Badge with MCSO," watch as Undersheriff Korey Brown turns the tables and interviews the individuals who are usually interviewing others. Ray and Mike also manage the MCSO Body Worn Camera Program. Oh....and did we mention they love to laugh, a welcome addition to the MCSO family.

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job, or help you hire. Touch HERE for more.Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff welcomes Eric Pierce AKA Drac from TikTok. Eric shares his journey through the dealership, highlighting his challenges with management and the lack of adequate compensation, despite the high door rate. He also talks about the physical toll of the job after his motorcycle accident, which led to pursuing a different role with Lime Scooters. 00:00 TikTok Algorithm and Life Updates11:10 Tech Apprenticeship Shift31:46 Refusing Service: A Mechanic's Stand35:01 Commission for Service Advisors, Not Techs52:09 Unmotivated Employee Struggles to Learn56:39 Teeth Misalignment and Workshop Support01:05:12 Neglected Car Battery Causes Issues01:23:09 Easier Work Than Auto Mechanic01:27:11 Career Reflections: The Grind Culture01:44:01 Misunderstandings, Not Ripoffs, in Auto Repairs01:53:07 Government Mandates on Vehicle Efficiency01:58:31 "Online Dogpiling Concerns"02:06:18 Technicians, Not Malicious, Often Exploited Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

In this episode of the HVAC Know It All Podcast, host Gary McCreadie continues his conversation with Larry Michelson, Co-Managing Partner at Cool Daddy LLC, Director of ObjectStep, HVAC Constitution expert at AlphaSights, and former Senior HVAC Counterman at A&R Supply, South Florida. In Part 2, they discussed the challenges within HVAC supply chains, including communication gaps, lack of automation, and the growing burden on counter staff. They also discuss why returned parts are a major issue, the impact of brand ownership changes, and how technology can improve efficiency in HVAC distribution.Larry also shares insights on the daily challenges HVAC counter staff face, the disconnect between technicians and suppliers, and why effective communication is crucial for smooth operations. He emphasizes the impact of brand ownership changes, the risks of relying on undertrained counter staff, and how technology can streamline HVAC supply transactions. Additionally, he discusses why returned parts create major inefficiencies and how both technicians and suppliers can work together to improve service quality.This episode is filled with practical insights, industry challenges, and real-world solutions. It is a must-listen for HVAC professionals looking to improve supplier relationships, enhance communication, and navigate the evolving HVAC supply chain effectively.At Tropic Supply and other leading distributors, Larry Michelson has gained deep expertise in HVAC supply chain management, helping technicians navigate parts ordering, supplier relationships, and industry challenges. He highlights the disconnect between counter staff and technicians, emphasizing the importance of communication, training, and technology in improving service efficiency. With years of experience in HVAC logistics, brand ownership changes, and supplier operations, Larry provides valuable insights for professionals looking to streamline their workflow and build stronger industry connections.Expect to Learn: Why effective communication between HVAC technicians and suppliers is critical. How lack of automation in HVAC supply impacts efficiency and logistics. The biggest challenges counter staff face when dealing with technicians. Why returned parts create major issues in the HVAC supply chain. How technology can streamline transactions and improve supplier relationships. Episode Highlights: [00:33] – Introduction to the Second Part of the Episode with Larry Michelson  [02:40] – Key Challenges in HVAC Supply: Communication, Automation & Returned Parts.  [07:15] – What HVAC Counter Staff Need from Technicians to Keep Supply Operations Smooth.  [09:25] – Language Barriers, Technology, and the Increasing Burden on HVAC Counter Staff.  [14:26] – Discussion on HVAC brand ownership, qualities of a good counter person, technician challenges, and building strong supplier relationships.  [18:41] – Examination of knowledge gaps, miscommunication, and the role of technology in HVAC supply dynamics.  This Episode is Kindly Sponsored by:Master: https://www.master.ca/Cintas: https://www.cintas.com/Supply House: https://www.supplyhouse.comCool Air Products: https://www.coolairproducts.netLambert Insurance Services: https://www.lambert-ins.com Follow the Larry Michelson on: LinkedIn: https://www.linkedin.com/in/ljmfla/ObjectStep: https://www.linkedin.com/company/objstep/AlphaSights: https://www.linkedin.com/company/alphasights/A&R Supply South Florida: https://www.linkedin.com/company/a-r-supply-south-florida/Follow the Host:LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/  Website: https://www.hvacknowitall.comFacebook:https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/ 

Join the Refrigeration Mentor Community here Learn more about Refrigeration Mentor Customized Technical Training Programs at https://refrigerationmentor.com/  This conversation was recorded at the 2025 AHR Expo with Jim Pape, CEO of The Arcticom Group, about the importance of leadership training for technicians, particularly those aiming for management roles. We dive into the dangers and evolving safety standards of the industry, as well as the shift towards natural refrigerants like CO2. We also cover innovative training programs and the broader impact of AI and predictive maintenance on the industry. In this episode, we discuss: -Importance of training and development -Safety and dangers in the refrigeration industry -Consolidation in the refrigeration industry -Impact of AI and predictive maintenance -Professionalizing the Technician Experience -Addressing the skilled trade shortage -The future of refrigeration -Embracing CO2 and new technologies Helpful links and resources: Episode 206. Investing in Leadership and Training Great Managers with Jim Pape, CEO of The Arcticom Group Learn more about The Arcticom Group Email: hello@arcticomgroup.com     

Want to Start or Grow a Successful Business? Schedule a FREE 13-Point Assessment with Clay Clark Today At: www.ThrivetimeShow.com   Join Clay Clark's Thrivetime Show Business Workshop!!! Learn Branding, Marketing, SEO, Sales, Workflow Design, Accounting & More. **Request Tickets & See Testimonials At: www.ThrivetimeShow.com  **Request Tickets Via Text At (918) 851-0102   See the Thousands of Success Stories and Millionaires That Clay Clark Has Helped to Produce HERE: https://www.thrivetimeshow.com/testimonials/ Download A Millionaire's Guide to Become Sustainably Rich: A Step-by-Step Guide to Become a Successful Money-Generating and Time-Freedom Creating Business HERE: www.ThrivetimeShow.com/Millionaire   See Thousands of Case Studies Today HERE: www.thrivetimeshow.com/does-it-work/  

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Jason Quillin, owner of Top Notch Auto. Jason discusses the challenges of managing a shop with two separate buildings, emphasizing the inefficiencies and added costs it brings. He also shares his journey from dealership technician to shop owner, highlighting the struggles with employee management and the importance of creating a cohesive team. They delve into the evolving automotive landscape, particularly the challenges with advanced driver-assistance systems (ADAS) and the reluctance of many shops to adapt to new technologies.If you're navigating the complexities of shop ownership or grappling with technological advancements in the industry, this episode is a must-listen for you!00:00 Old Dealership Dilemma10:09 Audi Calibration and Alignment Issues13:00 Entitled Mindset at Dealerships19:02 Insurance Claim Plan Discussion22:56 Progressive Salary Plan Negotiation30:50 Forklift Speed and Skill35:02 Perpetual Budget Inflation Cycle38:01 Revamping Vocational Education Focus45:50 "Turn Signal Communication Spy"51:29 Rural Ingenuity: Self-Reliant Rebuilding55:03 Opposition Silenced by Authorities01:00:32 "Young Farm Kid's Work Ethic"01:03:25 Self-Reliance in Modern Society

Send us a textThis episode explores effective strategies for training and retaining low-voltage technicians in a competitive market. We discuss the importance of mentorship, competitive pay, career growth opportunities, and fostering a supportive culture that rings true for both employees and employers. • Transitioning technicians into project management roles • Developing retention strategies for the ICT industry • Balancing competitive pay and career growth • Creating a supportive workplace culture • Offering opportunities for continuing education • Implementing cross-training for skill enhancement • The significance of certifications for career advancement • Addressing the overall impact of a trained workforce on business successSupport the showKnowledge is power! Make sure to stop by the webpage to buy me a cup of coffee or support the show at https://linktr.ee/letstalkcabling . Also if you would like to be a guest on the show or have a topic for discussion send me an email at chuck@letstalkcabling.com Chuck Bowser RCDD TECH#CBRCDD #RCDD

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. I'd like to give another shoutout to our sponsor, Shop Marketing Pros. They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you're serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors.Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that's just as great.In this insightful podcast episode, Coach Chris Cotton delves into the evolving dynamics of auto repair shops by exploring the transition of technicians into service advisor roles. Initially harboring skepticism about this shift, Chris has become a strong advocate, recognizing the distinct advantages that technicians offer when they step into advisory positions. He emphasizes that their deep technical knowledge and adept problem-solving abilities can significantly enhance the customer experience. Chris underscores the critical role of comprehensive training and mentorship programs in equipping technicians with the necessary communication and interpersonal skills required for their new roles. He acknowledges common concerns, such as the potential depletion of technical talent on the shop floor and the financial implications of such transitions. However, he presents a compelling argument that elevating technicians to service advisor roles can lead to increased customer trust, improved shop efficiency, and ultimately, higher revenue.The episode, sponsored by Shop Marketing Pros, serves as a call to action for shop owners to prioritize the growth and development of their employees. By investing in their workforce, shop owners can cultivate a more knowledgeable and versatile team, capable of driving the business forward in a competitive market. Chris's insights provide a roadmap for successfully navigating this transition, ensuring that both the shop and its employees thrive.Introduction to the Episode (00:00:19)Changing Perspectives on Technicians as Advisors (00:01:30)The Role of Technicians in Service (00:02:53)Personal Experience with Technicians (00:03:53)Staffing Challenges in Auto Repair (00:06:10)Understanding the Service Advisor Role (00:08:31)Why Technicians Make Great Advisors (00:09:41)Concerns About Transitioning Technicians (00:12:05)Training and Support for Technicians (00:16:46)Business Case for Promoting Technicians (00:17:42)Future Planning for Service Advisors (00:18:50)Recap and Call to Action (00:19:56)Connect with Chris:chris@autofixsos.comPhone: 940.400.1008www.autoshopcoaching.comFacebook:...

Switching Shop Management Systems isn't as hard as you think! Give Shop Controller a try HEREIf your DVI isn't certified, you're losing customers! Get a FREE certification when you touch HERE!In this episode, Braxton talks leadership with Josh Parnell. They discuss the top challenges shop owners face when transitioning from technician to owner and why so many struggle with communication. Josh says if shop owners don't learn how to properly communicate, they'll struggle financially. 00:00 Automotive Coaching, People Focused05:38 Service Management Challenges & Solutions07:39 Communication Misunderstandings and Voids10:01 Effective People Management Styles13:07 Automotive Repair Leadership Tips17:07 Decade in Automotive Training Leadership19:56 "Prioritizing Employee Engagement"

The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. Click here to learn more about Top Tier Marketing by Shop Marketing Pros and schedule a demo: https://shopmarketingpros.com/chris/Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindThe Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. I'd like to give another shoutout to our sponsor, Shop Marketing Pros. They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you're serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors.Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that's just as great.In this insightful podcast episode, Coach Chris Cotton delves into the evolving dynamics of auto repair shops by exploring the transition of technicians into service advisor roles. Initially harboring skepticism about this shift, Chris has become a strong advocate, recognizing the distinct advantages that technicians offer when they step into advisory positions. He emphasizes that their deep technical knowledge and adept problem-solving abilities can significantly enhance the customer experience. Chris underscores the critical role of comprehensive training and mentorship programs in equipping technicians with the necessary communication and interpersonal skills required for their new roles. He acknowledges common concerns, such as the potential depletion of technical talent on the shop floor and the financial implications of such transitions. However, he presents a compelling argument that elevating technicians to service advisor roles can lead to increased customer trust, improved shop efficiency, and ultimately, higher revenue.The episode, sponsored by Shop Marketing Pros, serves as a call to action for shop owners to prioritize the growth and development of their employees. By investing in their workforce, shop owners can cultivate a more knowledgeable and versatile team, capable of driving the business forward in a competitive market. Chris's insights provide a roadmap for successfully navigating this transition, ensuring that both the shop and its employees thrive.Introduction to the Episode (00:00:19)Changing Perspectives on Technicians as Advisors (00:01:30)The Role of Technicians in Service (00:02:53)Personal Experience with Technicians (00:03:53)Staffing Challenges in Auto Repair (00:06:10)Understanding the Service Advisor Role (00:08:31)Why Technicians Make Great Advisors (00:09:41)Concerns About Transitioning Technicians (00:12:05)Training and Support for Technicians (00:16:46)Business Case for Promoting Technicians (00:17:42)Future Planning for Service Advisors (00:18:50)Recap and Call to Action (00:19:56)Connect with Chris:chris@autofixsos.comPhone: 940.400.1008www.autoshopcoaching.comFacebook:...

Thanks to our Partner, NAPA Autotech Matt Fanslow recommends a variety of resources for automotive technicians beyond standard service manuals.Thanks to our Partner, NAPA Autotech NAPA Autotech's team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

This week's guests are Craig Ranson and Rob Harvey of Bridge Classic Cars. In this episode of Future Motoring, And enters  the world of Bridge Classic Cars, where classic car restoration meets innovative sustainable practices meets community and authenticity. Craig Ranson and Rob Harvey discuss their passionate work on classic cars, the integration of synthetic fuels, and their engaging media presence. They share their mission to bridge the gap between the past and future of motoring, highlighting their initiatives, including a delightful children's book 'Riley' that educates about classic cars and sustainability. They also emphasize the importance of community, authenticity, and evolving practices in the world of classic car restoration.00:00 Welcome to Future Motoring00:23 Introducing Bridge Classic Cars01:20 Sustainable Fuel and Classic Cars04:25 The Bridge Classic Cars Team08:27 The Journey of Bridge Classic Cars11:11 The Passion for Classic Cars16:16 Building a Community Around Cars20:21 Challenges and Successes40:32 Technicians' Passion and Authenticity41:36 The Rilee Restoration Journey45:43 The Radiator Discovery51:31 Introducing the Children's Book55:33 Future of Classic Cars and Sustainability01:00:52 Conclusion and Final ThoughtsBridge Classic CarsSynthetic Fuel Workshop Rilee's StoryClassic Car YouTubeClassicCarKidsSign up here for Substack

Thanks to our Partner, NAPA Autotech Matt Fanslow recommends a variety of resources for automotive technicians beyond standard service manuals.Thanks to our Partner, NAPA Autotech NAPA Autotech's team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.Contact InformationEmail Matt: mattfanslowpodcast@gmail.comDiagnosing the Aftermarket A - Z YouTube Channel The Aftermarket Radio Network: https://aftermarketradionetwork.com/Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix - Auto Shop Coaching. https://chriscotton.captivate.fm/Speak Up! Effective Communication with Craig O'Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Send us a textUnlock the secrets to exceptional technician training and business success with our special guest, Danielle Wernert, a visionary leader who has transformed the training landscape for over 500 technicians. By tuning in, you'll discover how to bridge the gap in technical training and embrace a culture of learning and adaptability. Danielle shares her journey and insights on fostering a mindset shift that encourages experienced technicians to welcome new technologies and methodologies. Learn how a family-owned business successfully created a training academy to ensure a steady pipeline of skilled talent in the trades.Our discussion also highlights the vital connection between stellar customer satisfaction and effective technician training. Discover how five-star reviews not only elevate your marketing strategies but also help your business shine among potential customers. We explore the synergy required among sales, technical, CSR, and marketing teams to optimize performance. Technicians are encouraged to educate homeowners on potential upgrades, empowering them to make informed decisions and enhancing trust, which, in turn, drives additional service investments and business growth.In an engaging twist, we dive into innovative training methods that make learning both enjoyable and effective, moving beyond mundane presentations. From creative games like Safety Jenga to the use of funny video clips, we explore how leadership can set the tone for a culture of learning and adaptability. For smaller businesses, owners might need to lead by example, stepping out of comfort zones to partner with specialized companies for comprehensive training programs. Discover how scalable training solutions not only enhance brand perception but also contribute to building a loyal customer base and a successful business.If you enjoyed this chat From the Yellow Chair, consider joining our newsletter, "Let's Sip Some Lemonade," where you can receive exclusive interviews, our bank of helpful downloadables, and updates on upcoming content. Please consider following and drop a review below if you enjoyed this episode. Be sure to check out our social media pages on Facebook and Instagram. Interested in being a guest on our show? Fill out this form! We'll see you next time, Lemon Heads!

In this episode of Advanced Manufacturing Now, host Lawrence Moebs speaks with Gerrit Stuchtey, Customer Experience Director at Arvato Systems. They discuss the challenges faced by service technicians in the manufacturing industry, particularly in the context of digital transformation and the integration of AI technologies. Stuchtey highlights the importance of timely service, documentation, and the evolving role of technicians as they adapt to new technologies. The conversation also touches on the future of manufacturing and the need for comprehensive digitalization consulting.

Send us a textThis episode discusses crucial strategies for training and retaining low-voltage technicians in a competitive job market. We explore employee motivation, the importance of career progression, hands-on training methods, and creating a supportive company culture that fosters loyalty.• Understanding the high turnover rate in the low-voltage industry• Identifying what motivates technicians beyond financial compensation• Importance of clear career progression for technicians' growth• Investing in effective training programs and mentorship • Creating structured onboarding processes for new technicians• Addressing the impact of company culture on retention efforts• Facilitating knowledge transfer between experienced and new techniciansSupport the showKnowledge is power! Make sure to stop by the webpage to buy me a cup of coffee or support the show at https://linktr.ee/letstalkcabling . Also if you would like to be a guest on the show or have a topic for discussion send me an email at chuck@letstalkcabling.com Chuck Bowser RCDD TECH#CBRCDD #RCDD

Send us a textEpisode Notes: This week's MindWrench Podcast episode tackles the critical technician shortage in the automotive industry, suggesting that the solution lies not just in desperate recruitment, but in proactively supporting educational programs. Special guest Jay Goninen, president and co-founder of WrenchWay, and host of the Beyond the Wrench Podcast, shares insights on building lasting partnerships with schools and fostering positive workplace cultures as key strategies for attracting and retaining talented technicians, as well as building a sustainable talent pipeline.3 Key Takeaways:Focus on Education, Not Just Recruitment: The industry needs to shift its focus from simply recruiting individual technicians to investing in and strengthening the educational programs that train them. This creates a long-term, sustainable talent pool.Build Partnerships Early: Shop owners should establish relationships with schools long before graduation season. Early engagement fosters stronger connections with potential technicians and allows for better collaboration on curriculum and training.Culture is Key: Technicians aren't just looking for good pay; they want a positive work environment. Prioritizing well-being, professional development, and open communication is crucial for retaining talent. Thought-Provoking Questions:What steps can my shop take today to start building relationships with local automotive schools and technical programs?Beyond pay, what specific improvements can I make to my shop's culture to attract and retain technicians in today's market?How can I leverage resources like the Voice of the Technician survey to better understand the needs and concerns of my team and other technicians in the industry?  Guest Info: Jay Goninen – Founder -Find-A-Wrench/ Co-Founder- WrenchWayEmail:  jay@findawrench.com           Website: https://findawrench.com    https://wrenchway.comLinkedIn                Beyond The Wrench Podcast Support the showJoin our Mind Wrench mailing list!

Got big goals for your shop this year? Shop Boss can take them to the next level!Today, Jimmy Purdy and Coralee Zueff talk about shop management and how to find the ideal ratio of technicians to service advisors. Jimmy asks Coralee to share her experience and advice to shop owners on how to gain trust between advisors and technicians. Coralee gives tips on setting expectations and improving diagnostic processes for shop owners.00:00 "Gearbox Podcast: Automotive Journeys"05:42 Setting Customer Expectations as Advisors07:17 Flexible Collaboration in Auto Shops09:50 Streamlining Diagnostic Time Approval14:42 Improving Diagnostic Processes in Shops19:46 Handling Customer Complaints22:44 Embracing Mistakes for Growth23:46 Effective Communication in Shops28:53 Balancing Car Repair vs. Replacement30:55 "Comprehensive Car Inspection Sales Strategy"34:43 "Balancing Human Touch in Sales"38:49 DIY Auto Troubleshooting Tips42:46 Finding Comfortable Terminology45:46 Training Service Advisors on Brake Maintenance49:00 Positive Feedback Journal50:33 Global Auto Industry Coaching Classes

In this episode of the HVAC Know It All Podcast, host Gary McCreadie continues his discussion with David Rames, Senior Product Manager at Midea America Corp. This is Part 2 of their conversation, focusing on practical applications of heat pump technology and their performance in cold climates. David shares insights from a unique case study conducted in Alaska, where Midea's heat pumps were tested under extreme winter conditions. The episode also highlights the importance of addressing building envelopes to optimize HVAC efficiency and includes valuable tips for technicians to ensure high-quality installations. Gary and David further explore how advancements in heat pump technology have made these systems more reliable, efficient, and accessible, closing the gap between affordability and innovation. Expect to Learn: How Midea heat pumps excel in sub-zero conditions, as shown in an Alaska case study. The impact of building envelope improvements on system efficiency. Key installation tips to minimize callbacks and improve reliability. Benefits of Midea's modular air handlers for quick and easy installs. How Midea combines affordability with advanced HVAC performance. Episode Highlights: [00:00] Introduction to Part 2 with guest David Rames from Midea America Corp [01:18] Addressing misconceptions about demand response programs [04:01] How heat pumps operate efficiently in extreme cold climates [08:23] Alaska case study: Testing Midea heat pumps in harsh conditions [11:31] Heating Imbalance in Old Buildings with Radiators and Boilers [14:19] The Evolution of Heat Pump Technology: Mitsubishi vs. Other Manufacturers [18:00] Installation Tips for Technicians to Minimize Callbacks [19:33] Pressure from Management on Technicians and the Importance of Proper Installation [22:06] Midea's efforts to support the next generation of HVAC professionals This Episode is Kindly Sponsored by: Master: www.master.ca Cintas: www.cintas.com/hvacknowitall Supply House: www.supplyhouse.com Cool Air Products: www.coolairproducts.net Lambert Insurance Services: www.lambert-ins.com Follow the Guest David Rames on:  LinkedIn: www.linkedin.com/in/david-rames-06742814/  Midea America Corp: www.linkedin.com/company/midea-america-corp/   Follow the Host: LinkedIn: www.linkedin.com/in/gary-mccreadie-38217a77/  Website: www.hvacknowitall.com  Facebook: www.facebook.com/HVAC-Know-It-All-2/ Instagram: www.instagram.com/hvacknowitall1/  

This unique podcast episode is a commentary on the phenomenon of "white shirt techs" in the HVAC industry - a term that refers to technicians who focus heavily on sales and maintaining a pristine appearance rather than technical expertise. While there's nothing inherently wrong with having good sales skills or maintaining a professional appearance, there needs to be a balance with actual technical competency. The episode serves as part of a manifesto series heading into 2025, addressing important industry trends and concerns. There is a delicate balance between sales and service in the HVAC industry, particularly in residential services. Some companies and technicians may prioritize metrics like average ticket price and five-star reviews over providing genuine solutions to customers' problems. While it's important to discuss money and options with clients, we shouldn't resort to fear tactics or make promises that products can't fulfill, particularly in areas like indoor air quality solutions and UV lights. The podcast raises important questions about professional identity and integrity in the HVAC field. Technicians should occasionally step back and think about whether they've lost their passion for actually fixing equipment and solving technical problems in favor of focusing solely on sales. He argues that the best residential technicians maintain their interest in the mechanical aspects of the work, even as they develop their customer service and sales skills. The episode concludes with a call for technicians and companies to invest more time in technical training and to maintain their commitment to solving real problems rather than just selling solutions. Key Topics Covered: Definition and characteristics of "white shirt technicians" The balance between sales skills and technical expertise Problems with fear-based selling and overpromising in HVAC The importance of third-party verification for product claims Discussion of specific products like surge protectors and UV lights The role of maintenance agreements and their value proposition The future sustainability of sales-first business models The importance of maintaining passion for the technical aspects of HVAC Professional appearance versus technical competency The relationship between pricing and actual value delivered The role of customer reviews and their potential manipulation Training priorities: technical skills versus sales techniques   Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool.  Purchase your tickets or learn more about the 6th Annual HVACR Training Symposium at https://hvacrschool.com/symposium. Subscribe to our podcast on your iPhone or Android.   Subscribe to our YouTube channel.  Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android