Podcasts about technicians

Why isn't Fixed Ops saving dealerships while vehicle sales and front-end gross are falling? In Service Drive Revolution #374, Chris, Hogi and Adam examine why service and parts departments are remaining flat when they should be carrying dealership overhead. Customers are keeping vehicles longer and driving more, yet many stores are booked out for weeks, losing customer-pay work and allowing independent shops to capture market share. The team identifies technician capacity as the primary constraint. When warranty repair orders begin matching or exceeding customer-pay ROs, it may reveal that customers who have a choice are going elsewhere. Chris explains why dealers must add technicians before the shop feels ready, price labor correctly and stop waiting for the mythical "unicorn" tech. They also challenge leaders to mystery-shop their own appointment process, reinvest in customer experience and replace systems that have barely evolved in a century. Plus: Is the AI bubble finally popping? The crew discusses failed AI phone systems, advisor kiosks and why AI works best as a tool that amplifies expertise—not as a replacement for human relationships. KEY TAKEAWAYS * Fixed Ops Should Carry the Store: When sales decline, service and parts should protect dealership profitability. * Capacity Is the Constraint: Being booked out sends urgent customer-pay work to competitors. * Watch the RO Mix: Warranty ROs exceeding customer-pay ROs can reveal technician shortages and lost retention. * Hire Before It Feels Comfortable: More technicians can improve work distribution, efficiency and available capacity. * Price Labor for Reality: Labor rates should reflect technician compensation, demand and the cost of timely service. * AI Should Amplify Talent: It can accelerate research, coding & internal systems, but cannot replace customer connection.  * Mystery-Shop the Process: Leaders often don't know how difficult their own BDC & appointment experience has become. FAQ Q: Why isn't Fixed Ops saving struggling dealerships? A: Many departments lack technician capacity, lose customer-pay work, use outdated systems and underinvest in retention and customer experience. Q: What does it mean when warranty ROs exceed customer-pay ROs? A: Warranty customers must return to the brand, while customer-pay clients can leave. A rising warranty mix may mean customers with choices are defecting. Q: Should a dealership hire technicians before its current techs are fully efficient? A: Yes. Additional capacity can improve workflow and efficiency while allowing the dealership to capture more work. Q: Should higher technician pay reduce service gross? A: It does not have to. Labor rates can be adjusted to reflect technician wages, market demand and the cost of timely service. Q: Can AI replace Service Advisors or the BDC? A: The team says current AI is better used as support. Advisors create trust, validation and relationships that automation cannot reproduce. Chapters 0:00 Live From Indiana 1:45 Why Isn't Fixed Ops Saving Dealerships? 2:35 Summer, Boats and Power-Sports Dealers 8:30 Buying Without a Test Drive 9:25 The Power-Sports Technician Shortage 1 0:20 Seasonal Service and Motorcycle Storage 17:55 Power-Sports Absorption 19:20 Parts and Service Between Two Flames 22:35 Is the AI Bubble Popping? 24:00 Tablets, Kiosks and Digital Inspection Hype 26:35 Why AI Phone Systems Are Failing 27:20 Where AI Actually Saves Time 30:40 AI vs. Human Customer Service 33:20 Use AI to Amplify Expertise 36:50 AI Is Changing Search 37:50 Why Fixed Ops Historically Carried Dealerships 40:55 Falling Sales and Flat Fixed Ops 44:00 Technician Capacity Is the First Problem 44:30 Warranty vs. Customer-Pay ROs 46:00 Add Capacity Before the Constraint 47:00 Why Independents Are Gaining Market Share 48:40 Mystery-Shop Your Dealership 50:40 Paying More for Technicians 53:25 Antiquated Dealership Systems 54:00 Consolidation and Customer Experience 57:20 Fixed Ops as a Force Multiplier 59:00 Dealership Leadership Needs Fixed Ops Experience 1:00:40 Final Thoughts

In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero speak with Daniel Quinonez, Chief Operating Officer of Plumbing-Heating-Cooling Contractors -National Association. They discuss contractor communities, member education, apprenticeship programs, and the operational challenges facing small HVAC businesses. Dan explains how contractors can access peer support, business resources, and training opportunities through membership. He also shares his perspective on hiring green apprentices versus experienced technicians and the fragmented approach to trade training across the United States.   Expect To Learn: How contractor communities can provide peer support and business resources. Why business operations can be challenging for technicians who become owners. Ways AI can support administrative work without replacing technicians. The tradeoffs between hiring experienced technicians and training apprentices. How contractor-sponsored apprenticeship programs combine coursework and hands-on experience. Why training requirements and licensing vary across U.S. states. The case for a more coordinated national strategy for trade education. Timestamps: 00:00 - Introduction 01:27 - PHCC's history, membership, and education programs 05:05 - Benefits of joining a contractor chapter 06:44 - Common needs of small contractors 09:25 - Operational and time-management challenges 11:53 - Hiring apprentices versus experienced technicians 13:24 - Online apprenticeship training and contractor sponsorship 17:30 - Training capacity at large and small companies 18:32 - The lack of a national training strategy 20:04 - China's unified trade-training standards   Follow our Guest Daniel Quinonez: LinkedIn: https://www.linkedin.com/in/daniel-quinonez-690ba68/  Company LinkedIn: https://www.linkedin.com/company/phccnational/  Company Website: https://www.phccweb.org/    Follow Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/  Website: https://www.hvacknowitall.com  Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/  Instagram: https://www.instagram.com/hvacknowitall1/    Follow Furman Haynes:  LinkedIn: https://www.linkedin.com/in/furmanhaynes/  WorkHero: https://www.linkedin.com/company/workherohvac/  Instagram: https://www.instagram.com/workhero__/  

Like the show? Show your support by using our sponsors.   Need to update your shop systems and software? Try Tekmetric HERELaunch your tool game to the next level with Launch Tech USA! HEREIn this episode, Jeff talks with Oregon technician Sean Pierce about his unconventional path into automotive repair, from car audio and alarms to trade school, ASE certifications, and advanced diagnostics. Sean shares lessons from working on exotic vehicles and Sprinters, explains why process and proper brake work matter, and discusses his shop's hourly-plus-bonus pay structure and technician development pipeline. They also explore scan tools, hybrids and EVs, ADAS calibration, liability, parts quality, and the challenges of bringing the next generation into the trade.Timestamps:00:00 Trade School Journey 00:53 Podcast Intro and Wildfires 01:30 Farm Life and Animals 02:58 Toyota vs. Sprinter Shop Specialties 03:44 Sprinter Repair Nightmares 06:55 Car Audio and Euro Roots 10:57 Exotic Car Installs and Ferrari Stress 12:48 Becoming a Technician and Earning ASEs 15:52 Training Technicians the Right Way 18:00 Pay Plans and Shop Culture 20:21 Building a Community Reputation 26:14 Parts Quality and Counterfeit Components 35:26 On-Car Rotor Truing 38:40 Hub Preparation and Brake Vibration 41:28 Flat Rate vs. Quality 43:05 Proper Brake Bedding 45:56 Why Diagnostics Is Addictive 51:33 Setting Diagnostic Expectations 57:44 Audi S8 Diagnostic Nightmare 01:03:49 Scan Tools and Diagnostic Resources 01:08:38 Hybrids and EVs 01:13:03 EV HVAC Safety Warnings 01:14:11 ADAS and Calibration 01:15:53 Tesla and Self-Driving Reality 01:17:25 Calibration Liability and Pay 01:25:07 What Frustrates Technicians Today 01:27:49 How Passion Changes With Age 01:31:22 Side Work and Going Solo 01:40:15 Building the Next Generation of Technicians 01:48:13 Two-Year Goals and Wrap Up Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Welcome back to The Collision Vision, driven by Autobody News. I'm your host, Cole Strandberg. Collision repair is becoming more technical every year. New materials, more sophisticated joining methods, advanced measuring systems, OEM procedures, and increasingly complex vehicles have raised the bar for what it means to perform a proper repair. But ultimately, all of that technology still comes down to the person holding the tools. Today's guest is Juan Carlos Gasga Perez, owner of Premier Auto Body and the technician and educator behind Auto Body Strong. Juan has built a massive following by doing something relatively simple: showing the industry what great collision repair looks like in the real world. We'll talk about his journey from technician to shop owner, how Auto Body Strong became an educational platform for technicians around the world, and what he's learned by putting his work in front of such a large audience. We'll also get into the technical side — from structural repair and measuring to welding, equipment, efficiency, and what it really takes to perform today's increasingly complex repairs the right way. And finally, we'll look ahead at the technician of the future, and how better training, better tools, and maybe even social media can help us build the next generation of collision repair professionals. Because as sophisticated as the vehicles and technology become, great repairs still depend on great technicians. Let's get into it.   Follow Juan: Instagram Youtube

Like the show? Show your support by using our sponsorsNeed to update your shop systems and software? Try Tekmetric HERELaunch your tool game to the next level with Launch Tech USA! HEREIn this episode, Dustin Stutzman, a shop foreman and high-efficiency flat-rate technician, shares why he left engineering for the automotive industry and how he became a master technician without a dedicated mentor. Drawing from years in dealership service departments, Dustin explains how flat-rate pay, poor dispatching, and corporate policies often discourage quality repairs and technician development. The conversation explores AI, diagnostic pay, training, dealership culture, and what it will take to retain skilled technicians in the future.Timestamps:00:00 Learning Without Mentors 00:47 From Engineering to Automotive 01:51 Work-Life Balance and Career Values 04:45 AI and the Future of Service Advisors 07:16 Paying Technicians for Video Inspections 11:45 The Shop Foreman Role 14:07 Dispatching Work by Skill Level 17:19 Solving a Cold-Start No-Start Mystery 23:31 Fighting for Diagnostic Pay 24:50 Feeling Appreciated by Great Leadership 30:00 Leaving After Pay Cuts 34:46 Dealer Groups and Industry Consolidation 39:48 Becoming a Chrysler Master Technician 42:40 Life on the Training Road 43:27 Why Dustin Avoided GM 44:30 Diesel Emissions and Warranty Pay 49:02 Getting Diagnostic Time Approved Upfront 55:40 Quoting Worst-Case Repairs 57:53 Service vs. Parts Department Friction 01:03:41 Dispatch Roulette at Dealerships 01:05:15 Demanding Real Diagnostic Data 01:05:46 The Air Filter Diagnostic Lesson 01:11:25 Old-School Electrical Diagnostics 01:13:57 Chrysler Warranty Pay and the Neon Squeak 01:15:19 The 40-Hour Dash Rattle 01:16:46 Brick Road Dash Rattle 01:17:32 One-Shot Repair Success 01:18:06 Foam-Filled Repair Solution 01:19:25 Why Dustin Praises Chrysler WiTech 01:21:09 Preventive Maintenance Matters 01:22:34 Oil Change Reality Check 01:25:19 The Cost of Oil Neglect 01:29:45 Training Technicians Under Flat Rate 01:33:18 The Missing Career Path for New Techs 01:34:39 Learning by Doing 01:37:45 Advocating for Better Pay and Metrics 01:41:20 Dealer Groups and Technician Burnout 01:45:07 The Technician Shortage and Pay Gap 01:50:16 Keeping Great Technicians 01:53:16 Closing Thoughts and Upcoming Events Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Simon Bowkett is joined by Colin McAllister of John Clark Motor Group and Darren Bedford of Symco Training for a proper after sales conversation. They get into service plans and retention, the golden hour, how quickly a VHC video needs to reach the customer, and what happens to the job when authorisation lands three hours too late. Colin shares the real auto authorisation figures across the group, and there are two cracking stories in here about the value of a good technician, one involving a coffee machine and one involving a screwdriver and a very large invoice.   • Service plans, price protection and why they hold retention together when money is tight • The golden hour, and the 15 minute standard through technician, parts and front desk • Real auto authorisation rates across John Clark, plus how fast customers respond to the video • Why long lead times push away the service customers you actually want • Getting credit for diagnostic work instead of handing over a no fault found • The coffee machine story and the FedEx invoice, and what they say about your labour rate • Where technicians are coming from now, apprenticeships, ex forces recruits and fast track Level 3 • Simple contact habits at drop off that get you an answer while the car is still up in the air   Colin McAllister is group training and development manager at John Clark Motor Group and looks after training across the group's dealerships, including its apprentice programmes. Darren Bedford is sales director at Symco Training and works with service departments across the country on process and workshop planning. Both have been on the show before and both know the trade from the inside.   Send this to your service advisors and your service manager, then look out for part two next week where the guys cover how to put it into practice in your own dealership. About Symco Training: Symco Training was founded in 2000 by Simon Bowkett and it was his belief that the business had to offer its clients something different. That difference was clear to Simon from his days in the dealership when he experienced many sales trainers who had all the answers, but were unable, unwilling or both to actually show the delegate how they could be implemented. It remains the ethos of the business today. You see, Symco only employ trainers that are committed to delivering not only in spiring and insightful training, but are equally as happy to demonstrate these skills and techniques with real customers in your own showroom. We believe in order for sales training to be effective and in Simon's words 'real world', it needs to be tried and tested in the only place it matters the showroom floor. There is no room for theory when your goals are for your team to sell more cars, hours or parts and retain more profit. In dealerships around the world the focus applied by many of the sales executives is to try and sell a deal. Symco specialise in getting your teams to focus on selling themselves, the product and then supporting this with the deal. To find out more visit: www.symcotraining.co.uk

Being the best technician in the shop doesn't automatically make someone ready to lead it. But across the "we fix things" industries, that's often exactly how shop foremen are chosen.They're great diagnosticians. They're productive. They're experienced. They know the vehicles. Then one day they're responsible for leading people.In this episode of Earned Influence, Patty Ruggia, Jade Price, and Joshua Taylor dig into what actually separates a technically capable shop foreman from an effective leader.We talk about why communication matters just as much as diagnostic ability, why empathy should be treated as an operational tool, how trust is earned through action, the importance of one-on-one conversations, and why the difference between saying “my team” and “our team” might matter more than you think.Jade also shares a personal example of what happened when a leader took the time to listen, understand what she was dealing with, and create an environment where the rest of the shop supported her too.The question isn't whether your shop foreman can fix the hardest car in the building.It's whether anyone ever taught them how to lead the people fixing them.This is Earned Influence on The Wrench Turners Podcast.Send this episode to a service manager, shop foremen, advisor, technician, or fixed-operations leader who wants their departments to work better together.Negative pushes. Positive pulls.God Blessj.Featuring:Patty Ruggiahttps://www.linkedin.com/in/patty-ruggia-07913863/https://www.linkedin.com/company/autocanadaJade Pricehttps://www.linkedin.com/in/jade-price-4675016b/https://www.instagram.com/theautomotivecapture/https://www.tiktok.com/@theautomotivecaptureHosted by Joshua TaylorListen to The Wrench Turners Podcast:Spotify:https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45ebInstagram:https://www.instagram.com/mrjoshuataylor/LinkedIn:https://www.linkedin.com/in/mrjtaylor/⚠️ Disclaimer:I'm a licensed mechanic. That doesn't mean I know what I'm doing, whether it's fixing things or filming things. Do your own due diligence.Chapters00:00 Earned Influence01:11 Are Soft Skills Operational Tools?03:49 You Can't Checklist Leadership06:55 Trust Is Earned Through Action09:12 Leaders Have to Listen12:43 Why Foremen Get Promoted16:20 Communication Reveals Priorities19:04 “My Team” vs “Our Team”21:06 The Words Leaders Use23:31 Humans Are Complicated24:41 Teaching Foremen to Lead26:15 Are We Training Leaders?

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Chris Hillabrant was only days into a new role in New York when the September 11 attacks changed everything.As communications infrastructure across Manhattan began to fail, his team discovered they had one cell site still standing.What happened over the next 72 hours became one of the defining leadership moments of his career. Technicians drove into the city, manually hauled thousand-pound equipment dozens of stories to triple the site's capacity, opened the network to competitors, redirected hundreds of surrounding antennas toward Manhattan, and helped provide 10,000 cell phones to first responders coordinating rescue efforts.Now the President and CEO of Crown Castle, Chris shares the leadership lessons that crisis forged—and how they continue to shape the way he builds teams today.In this episode, Chris discusses:What leading through the chaos of 9/11 taught him about communication and trustWhy preparation is only the starting point—and adaptability wins in a crisisThe leadership decision to help competitors when lives were on the lineHow to develop leaders who are ready before the crisis arrivesWhy the best career opportunities are often the hardest assignmentsThe importance of succession planning and building a deep leadership benchThe surprising childhood failure that taught him to obsess over customersWhy raising your hand for difficult challenges has shaped every stage of his careerWhether you're leading a global organization or a small team, this conversation is a masterclass in leading with clarity, courage, and purpose when the stakes couldn't be higher.-----Connect with the Host, #1 bestselling author Ben FanningSpeaking and Training inquiresSubscribe to my Youtube channelLinkedInInstagramTwitter

Join Roman Baugh, Craig Migliaccio (AC Service Tech), and Jim Fultz for an unfiltered conversation about training mistakes, teaching pitfalls, and educational failures in the HVAC industry. Recorded live at the 7th Annual HVAC/R Training Symposium, this candid discussion reveals what experienced educators wish they knew when they started. Learn from their mistakes so you don't have to make the same ones! Topics Covered: The biggest mistake: talking instead of hands-on learning Why attention spans matter (hint: it's not 50 minutes!) How to read your audience and adapt your teaching style The power of letting students struggle and problem-solve Avoiding "death by PowerPoint" in HVAC training Making education engaging for the TikTok generation Why sequence of operation matters more than troubleshooting The importance of mentorship and accepting feedback The HVAC/R Training Symposium session is perfect for: HVAC instructors looking to improve their teaching methods Trade school educators seeking better student engagement  Technicians who train apprentices Anyone interested in effective HVAC education strategies What NOT To Do in HVAC Training: Don't lecture for hours without breaks Don't focus only on PowerPoint presentations Don't ignore different learning styles Don't forget hands-on, kinesthetic learning Don't try to cover everything in one session Don't be afraid to admit mistakes and learn from feedback   Check out Craig's books and training at https://www.acservicetech.com/. Connect with Jim on LinkedIn. Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool Purchase your tickets or learn more about the 8th Annual HVACR Training Symposium at https://hvacrschool.com/symposium. Subscribe to our podcast on your iPhone or Android. Subscribe to our YouTube channel. Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android.

Most building automation professionals have done it. Open the catalog sheet, find the wiring diagram, glance at it, and move on. What if the information you skipped is the reason a device works perfectly or becomes the next callback? This episode explores one of the most overlooked skills in building automation. Learning how to read a catalog sheet goes far beyond wiring. It helps you catch problems before installation, evaluate substitutions with confidence, and make better technical decisions throughout a project. Topics Covered • Why the catalog sheet is one of the most important documents on every project • How to spot hidden issues before startup and commissioning • What to compare when evaluating substitute devices • The role documentation plays in faster troubleshooting years later • How reading specifications builds stronger technical judgment over time The difference between a smooth startup and a costly callback may come down to a few minutes spent reading the right information.

Pauline Hanson has a big plan for migration reform in Australia, and it's aimed at bringing down numbers and reducing certain sectors. Hanson voiced concerns about the nation's skilled migration scheme, and says Australia needs to cancel the pipeline of 'dog walkers, nail technicians and Uber drivers'. Australian correspondent Murray Olds says One Nation wants to cut migration back to 130,000 people a year - and it's a hot-button issue for Australian voters. LISTEN ABOVESee omnystudio.com/listener for privacy information.

Send us Fan MailOn this week's episode of Grease the Wheels, we get into some of the statistics of the “should technicians get paid for Video MPI's” debate — and if this were an election, they would call it a landslide. Even the majority of Management and instructors are on the side of “pay the technicians for Video MPI's”. When it comes right down to it, the foreword thinking management that wants to pay for Video MPI's is actually giving themselves leverage as to their quality, branding, and brand voice that is utilized in direct digital communications with their customers. This gives them a massive advantage over companies who don't, and thus, get what they pay for. We also read off some of the better comments from Technicians themselves (who were 100% united behind the idea that they should be getting paid for them) as well as echo some of the ideas and systems that we promote at Surfwrench! It's not hard to find if you want to metaphorically throw rotten fruit at this tool, search "Video MPI" over on LinkedIn and look for the dude getting lit up.   Also Uncle Jimmy uses feminism to bludgeon the OP, and decides it might just be time for a combo of LinkedIn/GlassDoor for Mechanics.GTW MERCH: greasethewheels.storeThis Episode of Grease the Wheels is brought to you in partnership with Surfwrench Digital! For more on Video MPI Training Visit https://www.surfwrench.com/video-mpi-training-landing/ to learn more. Video MPI Training built in the shop, by your Uncle Jimmy. Use code “GTW” for 50% off your training access!  

In this short podcast episode, Bryan answers a question from Evan about the true cost of uninsulated refrigerant lines, especially in terms of efficiency losses and decreased longevity. Insulation keeps refrigerant cold, usually in the suction line; it makes it harder for cool vapor refrigerant to absorb heat. (Expansion lines are also insulated.) When that refrigerant picks up heat, that heat has to be rejected again, and it makes the compressor run hotter, which can lead to premature failure. If an uninsulated or poorly insulated suction line is in an attic or crawl space, condensation may also form and cause damage, as the surface is below the dew point. When suction vapor gets warmer, the discharge temperature, discharge pressure, and compression ratio all increase. The lower the compression ratio, the more capacity per watt; more BTUs move per watt input. The density of the suction vapor also decreases, and lower densities lead to lower compressor mass flow rates; that is where the efficiency losses occur.  Compressors are also cooled by suction gas, and when there is warmer suction gas, the cooling is less effective. The compressor will run hotter over the course of its life, which makes the oil less viscous and can lead to eventual oil breakdown. Technicians may also read a higher superheat on an uninsulated suction line and mistakenly add more charge to fix a classic symptom of undercharge. They may also misdiagnose a valve failure and perform an unneeded replacement.  Uninsulated suction lines are also code violations that will get written up on inspection reports, so we should address them as we see them and give the client a chance to accept or decline the insulation.   Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool Purchase your tickets or learn more about the 8th Annual HVACR Training Symposium at https://hvacrschool.com/symposium. Subscribe to our podcast on your iPhone or Android. Subscribe to our YouTube channel. Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android.

This episode is a live discussion about residential elevators and franchise ownership with Casey Dyon and Alex Martin, owners with Nationwide Lifts. Residential elevators are becoming an increasingly practical accessibility solution, and franchising provides experienced elevator professionals a supported path from technician to business owner. Alex and Casey share their journeys from elevator mechanics to business owners while discussing customer misconceptions, hiring challenges, accessibility solutions, and the value of building a business franchise with the support of an established network.Chapters:00:00 Introduction 02:13 Journey from Technicians to Business Owners10:02 The Importance of Residential Elevators21:08 Educating Homeowners on Elevator Installation28:05 Homeowner Insights Before Installation30:53 Modernization and Lifespan of Residential Elevators34:24 Challenges in Finding Talent for the Elevator Industry44:34 The Ideal Franchise Owner Profile50:25 Franchise Ownership vs. Independent Business OwnershipResources: Subscribe: https://www.youtube.com/@elevatorcareers/ Submit a Topic Idea for the Podcast: https://elevatorcareers.net/ Connect With Us: linktr.ee/AllredGroupA Message From Our Sponsor: Looking for top-tier talent to join your team? Call The Allred Group for your elevator recruiting needs! With a deep network and unmatched industry expertise, we quickly connect you with skilled professionals who are ready to elevate your team. Let us handle the hiring process, so you can focus on growing your business with the best in the industry. Reach out today, and let us help you take your business to new heights! To contact us go to: https://allredgroup.com

Parts can make or break the rhythm of a service department.In this episode of The Wrench Turners Podcast, Shawn Parrett joins me to talk about the real life of the parts counter, how parts leaders support technicians, and why communication between parts, advisors, and the shop matters more than most dealerships admit.Shawn has nearly 30 years in automotive parts, from wholesale parts to parts manager, and he brings a direct message for technicians, advisors, parts people, and fixed ops leaders:Always have an answer.We talk about obsolescence, lost sales, inventory decisions, technician trust, service advisor communication, leadership, humility, consistency, and why the best parts departments remove friction instead of creating it.This episode is for anyone in dealership fixed operations who wants the shop, parts counter, and service drive to work better together. Shawn explains how a strong parts department helps technicians stay moving, helps advisors sell with confidence, and helps the dealership win.Negative PushesPositive PullsGod Blessj.Follow Shawnhttps://www.linkedin.com/in/shawn-parrett-48390b79/⚠️ Disclaimer:I'm a licensed mechanic. That doesn't mean I know what I'm doing, whether it's fixing things or filming things. Do your own due diligence.Listen to The Wrench Turners Podcast:Spotify:https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45ebInstagram:https://www.instagram.com/mrjoshuataylor/LinkedIn:https://www.linkedin.com/in/mrjtaylor/Chapters0:00 Meet Shawn Parrett1:52 Getting Started in Automotive Parts7:00 Humility, Drive, and Consistency11:38 Learning Through the 2008 Recession21:11 What Technicians Need to Know About Parts27:46 How Parts Managers Think About Inventory32:17 Training Green Parts People the Right Way37:28 The Best Parts People Always Have an Answer40:59 How Parts Helps Service Sell More Work42:26 Shawn's Advice for Technicians

The technician shortage isn't just a pipeline problem—it's a workplace challenge. While more students are pursuing skilled trades than in recent years, many independent shops are still struggling to hire and keep young technicians. Drawing on findings from the latest technician supply and demand report from TechForce Foundation, Jennifer Maher explains why Gen Z is rethinking traditional career paths, what today's technicians expect from employers, and how mentorship, career development, communication, and culture can become a shop's greatest competitive advantage. For shop owners looking to build a stronger workforce for the future, this conversation offers both a reality check and a roadmap forward.

Keith Redford is the Director of Fleet Operations at JAM Best-One Tire, a commercial tire and fleet service organization with locations across Michigan and Ohio. He began his commercial tire career at Belle Tire, moved into tire wholesale, and joined JAM in 2005.Redford brings more than two decades of experience to fleet tire management. His work focuses on controlling operating costs, strengthening preventive maintenance, and building service relationships that support fleets over the long term.In this episode…Commercial fleet customers need more than a shop that responds when a tire fails. They need a service partner who understands their operations, monitors spending, and recommends products that make sense for their equipment.Redford's approach is built around predictability. A structured program gives fleet operators a clearer view of annual tire expenses and the maintenance decisions driving those costs. Regular account reviews compare spending with prior years and connect the numbers to changes inside the customer's business.That creates a real tension for tire dealers. Good fleet tire management often means helping customers purchase fewer tires. Redford treats lower customer spending as the foundation of a longer relationship rather than a threat to immediate sales. Trust creates room for fleet growth, referrals, and deeper service partnerships.Consistent execution also depends on culture. Technicians, salespeople, and managers bring different skills to the operation, but no role succeeds on its own. The work ultimately supports drivers carrying goods and returning home safely.Here's a glimpse of what you'll learn: [01:26] Career progression in commercial tire sales and fleet operations[03:43] JAM Best-One's commercial tire business formation and growth[07:38] Extending national-account service standards to smaller fleets[12:01] Employee retention through a people-centered service culture[18:04] Commercial truck utilization as an economic indicator[20:26] Reducing fleet operating costs through long-term service partnerships[23:53] Applying a seek-to-understand leadership approachResources mentioned in this episode:Keith Redford on LinkedInJAM Best-One Tire WebsiteTread PartnersGain Traction Podcast on YouTubeGain Traction Podcast WebsiteMike Edge on LinkedInQuotable Moments:“We cannot be successful apart from one another because we all have different skill sets.”“At the end of the day, I want my people to know that they're valued.”“Our job is much more important than that. It's about people keeping people safe on the road.”“We're looking for those 20-year relationships.”“The more we understand their business, the better we can help them.”Action Steps:Create a fleet tire management baseline by pulling the previous 12 months of tire and mechanical-service invoices for each fleet account. Separate recurring maintenance from unplanned replacements and identify the accounts with the largest spending changes.Schedule account reviews with key fleet customers. Compare current spending with the previous year, document operational changes, and agree on the next maintenance priority.Standardize a small-fleet service program across every location. Define inspection intervals, reporting expectations, product recommendations, and the person responsible for customer communication.Review handoffs between sales, technicians, and location managers. Assign ownership at each stage so recommendations reach the customer and approved work reaches the bay without delay.Measure the relationship beyond monthly tire sales. Track annual customer spending, maintenance consistency, account retention, and referrals to show the long-term value of the program.

"I just can't find good people." If you've ever said it, or blamed a slow quarter on the labor market, this one's for you.I'm Chad Peterman, CEO of Peterman Brothers. Over the last 15 years we've scaled from $5 million to over $115 million a year with 500+ people, in the exact same markets where owners tell me there are no technicians. The market isn't dry. Your offer just isn't strong enough to pull someone away from where they already are.Finding A-players and keeping them are two different problems, and most owners lose them on the second one. The pipeline for good talent isn't empty. It's just not pointed at you yet.Which of the four levers are you working on right now? Drop it in the comments. I read every one.Want to connect with me and my team? Schedule a call: https://40kl04.share-na2.hsforms.com/2_9Pg3PvxTw-EsBumhedfjg Subscribe to Can't Stop the Growth for more on scaling a home service business.Free Coaching for Home Service Pros: https://cantstopthegrowth.com/ Connect with Chad: LinkedIn: https://www.linkedin.com/in/chad-m-peterman/ Facebook: https://www.facebook.com/chadmpeterman Learn more about: Chad Peterman - https://chadmpeterman.com/ Peterman Brothers - https://www.petermancareers.com/ The People Forward Network - https://peopleforwardnetwork.com/

Guest: Ed Quinlan, President of Chem-Dry Host: Beth Dodson Topic: Why Vacuuming Isn't Enough — The Truth About What's Hiding in Your Carpets Episode Summary Is your home actually clean, or does it just look clean? Beth Dodson sits down with Ed Quinlan, president of Chem-Dry, a global leader in carpet and upholstery cleaning, to unpack why vacuuming alone can't keep your home healthy. Ed explains how your carpet acts as the largest air filter in your house, why dirt trapped below the fiber surface damages carpets and can contribute to respiratory and skin irritation, and how professional hot water extraction restores what vacuuming leaves behind. Along the way: pet accidents exposed by black lights, the science of carbonated cleaning, the "sock house" rule, and the tell-tale signs your carpets are overdue for a deep clean. Key Topics & Timestamps (00:42) — Clean vs. looking clean Beth introduces the episode's central question: what's still hiding in your carpets that vacuuming can't remove? (01:53) — Why vacuuming matters, but isn't enough Ed stresses that vacuuming is important (a few times a week, especially in traffic areas), but it only captures particles at the top of the fibers. Dirt that settles below the surface builds up, damages fibers, and requires professional hot water extraction — most homeowners do this every 12 months, while some opt for every 3 months. (05:20) — Pets, dander, and the black light test Even non-shedding dogs track in soil. Chem-Dry technicians use black lights to reveal hidden pet accidents — often surprising owners who insist their pet "never piddles in the house." Technicians are trained to diagnose the exact type of stain and odor to treat both the source and the smell. (08:12) — Your carpet is your home's largest air filter Just like the filter in your furnace or HVAC system, carpets capture airborne particles and need regular deep cleaning to keep your home healthy. (09:21) — The science of carbonated cleaning Chem-Dry's process uses roughly 20% of the moisture of traditional steam cleaning, with carbonation doing the agitation work. Less water means no soaking into the padding and subfloor (which risks mold, mildew, and bacteria) — and carpets dry in 1–2 hours instead of 1–2 days. (11:54) — Extend the life of your carpet (and furniture) Commercial clients who once replaced carpet every 2 years extended replacement cycles to 8–10 years with regular professional cleaning — roughly five times the life. The same principle applies to upholstery. (15:35) — Warning signs your home is overdue Slide a chair or lift a rug corner: if you see a color change, it's been too long. Watch for traffic lanes, wear patterns on stairs, and odors — which guests will notice before you do, because you live in it. (21:15) — Shoeless house, sock house Ed's household rule: shoes off at the door, socks on inside. Bare feet transfer skin oils into carpet fibers, so a "sock house" is the healthiest option. Bonus test: walk around in white socks — if the bottoms come up dirty, it's time to call a cleaner. (21:15) — Avoid DIY shampoos Store-bought shampoos are loaded with surfactants that aren't good for you or your carpet fibers. Ask a professional for the safest products for your family. (24:01) — What does professional carpet cleaning cost? Chem-Dry covers 83% of the US population with 500+ locations in the US and Canada, and operates in 29 countries. Average pricing runs around $80 per room or 55–60 cents per square foot for a standard clean, with add-ons like factory-grade stain protection reapplication and anti-allergen treatments. Local franchisees can give estimates over the phone. (26:13) — Specialty stain removal Red wine, chocolate sundaes, pet urine, even a 24-color nail polish disaster — Ed shares the story of a Boise franchisee spending six hours removing a little girl's nail polish artwork, saving the carpet from a far more expensive replacement. (28:47) — How to reach Chem-Dry Visit chemdry.com or call 1-800-CHEMDRY. Key Takeaways Vacuum regularly (a few times a week), but pair it with professional deep cleaning at least once a year — more often with kids or pets. Your carpet is your home's largest air filter; clean it like one. Deep cleaning can extend carpet life dramatically — up to 5x in commercial settings. Warning signs: discoloration under furniture/rugs, traffic lanes, stair wear patterns, and odors your guests notice before you do. Become a "sock house": shoes off at the door, socks on inside. Skip DIY shampoos loaded with surfactants; less water and hot water extraction protect both fibers and subfloor. Act fast on spills — the sooner a spot is treated, the less likely it becomes permanent. Resources Mentioned Chem-Dry: chemdry.com | 1-800-CHEMDRY (500+ US/Canada locations, 29 countries) HomeZada: Beth's home management platform, where regular deep carpet cleaning is included as a maintenance task Fresh and Free: Chem-Dry's anti-allergen product (eucalyptus scent available) If you found this episode valuable, share it with a fellow homeowner and subscribe to the Be a Smarter Homeowner podcast!

What can an HVAC competition teach us about preparing students for the realities of the field? In this episode, Clifton sits down with Jim Fultz of Copeland and White-Rodgers to recap their experience at the 2026 SkillsUSA National Leadership & Skills Conference—and share what instructors and industry professionals can learn from watching the next generation of technicians in action. We explore: • How SkillsUSA connects students, educators and industry professionals • What the competition reveals about the current state of HVAC education • Why students must understand both equipment operation and the troubleshooting process • How technicians can approach unfamiliar equipment with greater confidence • The importance of teaching proper flaring, torquing and pressure-testing procedures • How competing under pressure prepares students for real-world service calls • Why technicians should communicate diagnoses as “what I've found so far” • How instructors and manufacturers can get involved as participants, observers or judges Jim and Clifton also discuss the remarkable 17-year-old student who won this year's HVAC competition, the growing number of high school participants and the value of collaboration among instructors—even when their students are competing against one another. For HVAC technicians, instructors and industry partners, this episode offers a candid look at the skills students are mastering, the areas where additional training may be needed and how the industry can help prepare tomorrow's workforce for success. -----------------------------------------------------------------------------------------

In this episode of the HVAC Know It All Podcast, Host Gary McCreadie Director of Player Development and Head Coach at Shelburne Soccer Club and President of McCreadie HVAC & Refrigeration Services and HVAC Know It All Inc, shares a service call involving a Lennox rooftop unit that kept shutting down on high pressure. Gary explains how he checked the airflow, condenser, pressure switch, refrigerant pressures, contactor, filter drier, and TX valve while trying to find the restriction. He also describes how equalizing the system pressures and tapping the TX valve helped the unit start running again. The episode covers compressor pressure relief, microchannel coil limits, the use of a system lubricant, and the value of testing different solutions before replacing expensive parts.  Gary discusses a difficult service call involving a Lennox rooftop unit that kept shutting down on high pressure. He explains how he checked the airflow, condenser fan, pressure switch, refrigerant pressures, contactor, filter drier, and TX valve while searching for the cause. The episode covers how equalizing the system pressures and tapping the TX valve helped the unit run again, along with compressor pressure relief, microchannel coil limits, system additives, and the importance of trying different tests before replacing costly parts. Expect to Learn: How a stuck TX valve can cause low suction pressure and high head pressure. Why checking airflow, fans, coils, and pressure switches should come before using gauges. How equalizing system pressures and tapping the TX valve helped restore cooling. Why compressor relief valves and contactors are important for system protection. How testing different solutions can prevent unnecessary and costly refrigeration repairs.   Episode Highlights:  [00:00] - Sponsor: Factory Direct Filters ad [01:33] - Intro: Service call overview & 30-year career context [03:22] - High pressure switch explained & rapid cycling issue [05:46] - Pressure differential theory & refrigerant logging in condenser [08:19] - Second visit: Zero low-side pressure, high-side off the charts [11:07] - Fix attempt: Equalizing pressure & smacking TX valve works [15:07] - Contactor replacement & SmartShot additive experiment [19:34] - Final lesson: Don't give up, try new approaches, learn from every call    This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse!   Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com LinkedIn - HVAC Know It All Inc.: https://www.linkedin.com/company/hvac-know-it-all-inc McCreadie HVAC & Refrigeration Services: https://www.linkedin.com/company/mccreadie-hvac-refrigeration-services/ Shelburne Soccer Club: https://shelburnesoccerclub.sportngin.com/ Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/  Instagram: https://www.instagram.com/hvacknowitall1/     Follow the Podcast on:  YouTube: https://www.youtube.com/@HVACKnowItAll   Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce  Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455 

Send us Fan MailEpisode 373: In this episode of The Heavy Duty Parts Report, Jamie Irvine and co-host Jennifer Irvine explore the problem of shotgun repairs—when technicians replace multiple parts based on assumptions rather than identifying the true root cause of a vehicle issue. They examine how modern commercial vehicles have become significantly more complex making accurate diagnostics more challenging and increasing the risk of unnecessary repairs, downtime, and lost revenue.  Drawing on insights from Derek Ness of Dash Mechanical, Jamie explains that not all technicians have the same aptitude for diagnostics and that shop owners must identify individual strengths, invest training resources strategically, and ensure technicians are assigned to the right roles.  The discussion concludes with practical recommendations for repair shops, including measuring comebacks, evaluating technician capabilities, creating standardized diagnostic procedures, training staff and customers, and building a culture focused on “right part, right fix, first time” to improve reliability, customer trust, and long-term profitability. Links·         HeavyDutyConsulting.com Sponsors of this EpisodeThe Hub Corp: Introducing the new standard in wheel-end protection: The Hub Corp's revolutionary XTRACTOR™. The only line of heavy-duty hub caps with a built-in 3-Stage Magnetic Oil Filter that safeguards critical axle components under extreme loads for longer. And with the patent-pending HexThread™ cartridge, the XTRACTOR makes hub oil servicing and inspections faster, easier, and cleaner. The Hub Corp: Challenge The Standard. Visit TheHubCorp.com to learn more and join the waitlist.  Fullbay: Fullbay is built for the heavy-duty world, giving your operation the tools to keep your fleet or independent repair shop running. Features like streamlined scheduling, real-time inventory tracking, technician efficiency insights, and detailed reports are how Fullbay helps shops reduce downtime and keep your vehicles on the road where they belong. Check out Fullbay.com/power to maximize your shop's productivity.GenAlpha: Equip360 by GenAlpha helps manufacturers and distributors grow their parts sales and make life easier for their customers. With real-time insights into inventory, pricing, and order tracking, it keeps customers coming back. Plus, it saves time by automating routine tasks and making repeat purchases simple. Explore Equip360 at GenAlpha.com.Disclaimer: This content and description may contain affiliate links, which means that if you click on one of the product links, The Heavy Duty Parts Report may receive a commission. Follow the podcast to never miss an episode. If you'd like to work with Jamie Irvine directly, you can schedule a meeting with him today.

Hey there Voices of the Bench community, this is Trish Jones with Ivoclar. If you've been curious about fast-firing zirconia to improve efficiency but aren't convinced it can deliver predictable, high-quality results, I'd encourage you to connect with us. Our new IPS Emax Zirconia offers multiple fast-fire protocols designed to help save you valuable production time while maintaining consistent results. Time is money in every lab. Don't wait. Reach out to your local Ivoclar rep today and discover how IPS Emax Zirconia can help streamline your workflow. As full-arch dentistry continues to grow, so do the demands on today's dental laboratories. That's why Knight Dental recently launched SimplyARCH Studio, a dedicated production environment built exclusively for full-arch restorations. To support this specialized workflow, Knight invested in an XTCERA milling system and carefully evaluated multiple CAM software solutions before choosing hyperDENT. The decision came down to exceptional milling quality, minimal hand finishing, and impressive production efficiency. But what truly set hyperDENT apart was the implementation process. From the very beginning, the team provided more than software training—they shared the knowledge and experience needed to build an optimized workflow for complex full-arch cases. With proven expertise in advanced milling strategies and laboratory production, hyperDENT helped ensure SimplyARCH Studio was designed for long-term success from day one. The Voices From the Bench microphones head to the FDLA Symposium for three conversations that perfectly capture what makes this industry so special. Thanks to the wonderful people at GPS Digital RPD, Elvis and Barb got to sit down with longtime friend Morris Fucarino to celebrate an incredible milestone—50 years as a CDT. Morris shares how he found his way into dental technology, what earning certification has meant throughout his career, and why he believes every technician should strive to be the best they can be. From belt-driven handpieces and gold crowns to running a successful one-man laboratory with just three loyal doctors, Morris proves that passion, relationships, and knowledge never go out of style. His stories are a reminder that while technology continues to change, craftsmanship and pride in your work remain timeless. Next, the conversation shifts to Enja Dorjchuluun from Sakr Dental Arts, who talks about helping lead one of Florida's fastest-growing laboratories while serving on the FDLA Board of Directors. She discusses the challenges of managing a lab spread across multiple buildings, the excitement of moving into a brand-new facility, and why giving back through organized dentistry has become such an important part of her career. From developing future technicians to creating educational opportunities and strengthening state associations, Enja shares why investing in people is every bit as important as investing in technology. To wrap things up, Elvis and Barb meet Joseph Núñez Reyes from GPS Digital Dental Lab, whose journey from Puerto Rico to Orlando is fueled by determination, curiosity, and a love for digital dentistry. After leaving biomedical engineering behind, Joseph found his passion in the dental laboratory, worked his way from the model room to supervising a modern CAM department, and now showcases laboratory workflows through social media to inspire the next generation of technicians. With dreams of one day returning to Puerto Rico to build a state-of-the-art laboratory, Joseph reminds us that the future of dental technology is in very capable hands. Ever notice the busiest labs aren't always the ones working the longest hours? They're usually the ones with a workflow that keeps moving—even after everyone heads home. Real productivity isn't about asking your team to do more; it's about having the right tools doing more for your team. That's where Roland's DGSHAPE DWX milling solutions really shine. Built to keep production moving whether you're milling a single case or running overnight, they free your technicians to focus on finishing cases, serving customers, and growing the business instead of babysitting equipment. That's what real productivity looks like: more output, fewer interruptions, and less time spent chasing problems. Because every hour your mill is producing is another hour your lab is creating value. If you're ready to get more from every production day, discover what Roland's DGSHAPE DWX milling solutions can do for your lab at rolanddental.com.Special Guests: Enja Dorjchuluun, Joseph Núñez Reyes, and Morris Fucarino CDT.

Send us Fan MailYour CMMS probably knows more about your plant than any one person does, but most of that information is buried in reports, menus and half-completed work orders.While we were at Accelerate 2026, we sat down with Jay Hack to look at four practical ways generative AI is being used to make maintenance and reliability work easier, faster and more accurate.The first was the ability to simply talk to your data inside eMaint. Instead of needing to know how to build reports or search through different parts of the system, you can ask a normal question and get an answer back from the CMMS.But as Jay explains, the AI itself is not necessarily the hardest part. The real challenge is making sure the right people have access to the right information, especially across different sites, departments and levels of the business.We then looked at two areas that could make a real difference on the plant floor.The first is automated SOP generation. The system can scan OEM manuals and technical PDFs and turn that information into practical procedures that can be added to work orders. There is still a human involved in checking and approving the content, but it could save a huge amount of time and help improve consistency.The second is voice-based work requests. Technicians and operators can speak naturally into the system, even while they are out on the plant, and the CMMS can then populate the relevant fields.Instead of receiving a work request that just says “pump broken”, you can capture what the operator saw, heard or experienced and create a much better maintenance history.We also discussed how AI could support global teams by searching document libraries, translating manuals and helping standardise maintenance and reliability practices across different sites and countries.Looking further ahead, there is also the potential for AI-powered competency mapping, using a person's actual work order history and experience to better understand skills and identify development gaps.This was a really practical conversation about where AI can genuinely support maintenance teams, rather than just adding more technology for the sake of it.If you are interested in AI in maintenance, CMMS adoption, preventive maintenance and digital transformation that actually works, give this episode a listen.What is the first maintenance workflow you would want AI to improve?Support the show

The Never-Ending Flat Tire – Launa's Tesla keeps losing air despite multiple trips to the tire shop.No Nail, No Problem? – Technicians repeatedly blame the valve stem, but the issue keeps coming back.Frustration Boils Over – After the fourth visit, Launa is ready to replace all four rims and tires—for about $7,000.The Crew Pushes Back – Kevin and J.R. urge her to get a second opinion before making an expensive decision.What Would You Do? – Is it time to replace everything, or is there a simpler fix hiding in plain sight?See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

In this episode of Change Your Filter, Scott Ossim sits down with Brigham Dickinson of Power Selling Pros to talk about one of the biggest missed opportunities in home services: the very first interaction with the customer.Brigham explains why the first 30 to 50 seconds of a call or in-home visit can determine whether a homeowner keeps shopping or decides your company is the one they trust. He also breaks down how CSRs and technicians can create a real “wow experience,” why AI answering tools should work alongside your team instead of replacing the human connection, and how technicians can present options without feeling like pushy salespeople.If you're an HVAC, plumbing, electrical, or home service contractor looking to improve call booking, reduce cancellations, train your CSRs, help technicians build trust, and turn more opportunities into revenue, this episode is packed with practical takeaways.In this episode, we cover:✅Why customers are still shopping when they first call✅How to become the last call a homeowner makes✅The three emotional needs every customer has✅Where AI CSRs help, and where humans still win✅How technicians can sell without “selling”✅Why four options are better than one✅How to create a customer experience that builds trust fastPowered by Contractor Commerce.eCommerce for Contractors ... Learn More.Follow us on social!LinkedInFacebookInstagram

In this episode of the HVAC Know It All Podcast, host Gary McCreadie is joined by Jamie Kitchen, an HVAC expert, Training and Account Manager at Danfoss, to discuss refrigeration metering devices and how they control refrigerant flow. Jamie explains what a simple restriction is, how an orifice or piston works, and how flow is set by the size of the hole and the pressure difference across it. The conversation covers capillary tubes and why they self regulate through friction and flash gas, why cap tubes clog when a system runs hot, and why suction lines are sized larger than liquid lines. Gary and Jamie also explore how outdoor weather and humidity change the load, why pistons struggle with latent cooling, and how overcharging on a hot day can flood the compressor and destroy a scroll. In this conversation, Jamie explains what a simple restriction is and how fixed metering devices control refrigerant flow in cooling and refrigeration systems. He discusses how an orifice or piston works, how the size of the hole and the pressure difference set the flow, and how capillary tubes self regulate through friction and flash gas. Jamie and Gary explore topics such as why cap tubes clog when a system runs hot, why suction lines are larger than liquid lines, and how oil must keep moving back to the compressor. They also discuss how outdoor weather and humidity change the load, why pistons cannot adapt to latent cooling needs, and how overcharging on a hot day can flood the compressor and wreck a scroll.  Expect to Learn: What a simple restriction is and how an orifice or piston controls refrigerant flow. How the size of the hole and the pressure difference across it set the amount of flow. How capillary tubes self regulate through friction and flash gas, and why they can clog when a system runs hot. Why suction lines are sized larger than liquid lines and how oil keeps moving back to the compressor. How outdoor weather and humidity change the load, and how overcharging on a hot day can flood the compressor and wreck a scroll. Episode Highlights:  [00:00] - Sponsor Ad: Factory Direct Filters [00:42] - Intro to Jamie Kitchen in Part 1 [02:04] - Simple Restriction (Orifice & Pressure Differential) [02:52] - Cap Tube vs. Orifice & How Cap Tubes Self-Regulate [06:35] - Clogged Cap Tubes: Causes (Heat & Oil Breakdown) [09:11] - Are Cap Tubes Still Viable? (Stable Loads Like Coolers) [12:20] - How Orifice Systems Work & Charging Challenges [17:58] - Scroll Compressor Bearing Failure & Failure Sound    This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guest Jamie Kitchen on: LinkedIn Profile: https://www.linkedin.com/in/jamie-kitchen/ LinkedIn - Danfoss: https://www.linkedin.com/company/danfoss/ Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/  Instagram: https://www.instagram.com/hvacknowitall1/  Follow the Podcast on: YouTube: https://www.youtube.com/@HVACKnowItAll Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455 

Learn more about Refrigeration Mentor Customized Technical Training Programs at www.refrigerationmentor.com/courses Join the Refrigeration Mentor Hub here In this special episode, we're marking World Refrigeration Day (June 26) with a panel discussion on retaining skilled refrigeration tradespeople and the importance of mentoring the next generation. Panelists Aidan Lucey, Erik Holland, Andrew Freeburg, Patrick Gregory, and Noah Walker discuss what kept them in the trade early on, as well as what great mentorship looks like, the challenges apprentices face today, and rapidly increasing technology and information quality across the refrigeration industry.  In this conversaton, we discuss: (00:44) Why Mentorship Matters In the Trades (05:50) What Kept People in the Trade (12:33) Defining Great Mentorship (19:36) Challenges for Apprentices Today (25:13) Training Under Pressure (25:58) Technical Complexity and AI in the Trades (26:58) Building Safe Learning Culture (30:30) Mentorship Structures That Work (33:39) Career Advice for Apprentices (39:06) World Refrigeration Day Reflections (40:01) Mentor Lessons You Can't Google (45:57) Recruiting the Next Generation of Refrigeration Professionals Helpful Links & Resources: World Refrigeration Day Episode 374. Growing the Refrigeration Industry Globally with World Refrigeration Day Founder, Steve Gill Episode 186: How To Attract Young People To The Refrigeration Trade With Rusty Walker Aidan Lucey on LinkedIn Erik Holland on LinkedIn Andrew Freeburg on LinkedIn Partick Gregory on LinkedIn

Technicians often say service advisors are one of the biggest problems in the shop. But is the problem really the advisor?Or is the problem that advisors are not being taught how to ask better questions?In the final episode of Season 1 of Earned Influence, Joshua Taylor, Jami Alexander, and Racheal Bright talk about the service lane, the service counter, phone calls, customer communication, and the relationship between technicians and advisors.Some shops have a physical service lane.Some do not.Some advisors see the customer face-to-face.Some build the entire relationship over the phone.But the core issue stays the same: better questions create better communication, and thus better communication builds more trust with the customer. Better information helps technicians diagnose faster, fix more efficiently, and avoid wasted time.This episode looks at the difference between automotive service, independent repair, and material handling, where the advisor's role can change depending on whether the technician is working in the shop or being sent out into the field.The big takeaway is simple:The lane matters less than the questions.Earned Influence is a Wrench Turners Podcast panel series built around real conversations from women in automotive, fixed ops, service, leadership, and the trades.Featuring:Jami Alexanderhttps://www.linkedin.com/in/jami-a-4075a9271/Mindy Williamshttps://www.linkedin.com/in/mindy-williams-700b791b7/Racheal Brighthttps://www.linkedin.com/in/racheal-bright-08281262/⚠️ Disclaimer:I'm a licensed mechanic. That doesn't mean I know what I'm doing, whether it's fixing things or filming things. Do your own due diligence.Listen to The Wrench Turners Podcast:Spotify:https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45ebInstagram:https://www.instagram.com/mrjoshuataylor/LinkedIn:https://www.linkedin.com/in/mrjtaylor/

In this episode of Wash Talk: The Carwash Podcast, host Kyle Alexander sits down with Jordan Rowe of RDM to make the case for remanufactured carwash electronics as a cost-effective, reliable alternative to buying new. RDM has served the carwash industry for roughly three decades, building on a broader background in petroleum, medical and laundry equipment repair. Rowe explains what sets RDM apart: Technicians who specialize exclusively in carwash electronics and see the same boards and components every day. The conversation covers RDM's TCS2 product line, which supports DRB's Tunnel Watch system and is tested on a live tunnel simulator in RDM's facility. Rowe notes that remanufactured parts from RDM typically come in at roughly one-third the cost of new, backed by a one-year warranty on all control boards. Rowe also touches on how RDM plans ahead by tracking what equipment operators are buying today, anticipating where remanufactured carwash electronics will be needed as those systems age out of warranty.

Hello voices from the bench community, John Wilson here and I wanted to share some news about the evolution of the Programill lineup. Most importantly, Ivoclar's new PrograMill 7. What stands out right away is the reduced air consumption this mill requires, but what you'll notice first is that impressive new touchscreen. For us, the biggest advantage has been increased spindle power. Next time you see your Ivoclar representative, be sure to ask about the PrograMill 7 and tell them John Wilson sent you. Thank you. At exocad Insights in beautiful Mallorca, we finally caught up with Felix from Imagine USA—and the timing couldn't have been better. As an exocad dealer on the front lines of digital dentistry, Felix shared his excitement about the strong turnout, the familiar faces, and most importantly, the innovation coming from exocad. What stood out most? The new exocad Hub and its cloud-based capabilities, along with powerful AI-driven tools inside DentalDB designed for efficient batch processing. For Felix and the Imagine team, it's not just about seeing what's new—it's about putting it to the test. By running new features through their own production facility first, they ensure real-world performance before bringing solutions to their customers. This week, Elvis and Barb continue their coverage from exocad Insights 2026 in beautiful Mallorca, Spain, where the conversations are just as valuable as the lectures. The episode starts with Dr. Zhiqiang Luo, who shares his perspective on educating the next generation of dentists in an increasingly digital world. The discussion explores how students are adapting to technology, why foundational analog skills still matter, and the challenge of preparing future clinicians for workflows that continue to evolve at a rapid pace. It's an insightful look at where dental education is headed and how digital dentistry is becoming second nature to new graduates. The conversation then shifts to one of the most memorable encounters from the event as Elvis and Barb sit down with Alyson Bravo, a passionate dental technician from Brazil who has traveled across the globe to attend exocad Insights. What starts as a discussion about digital workflows quickly turns into a story about chasing dreams, making connections, and experiencing the international dental community firsthand. Alyson talks about discovering digital dentistry, teaching himself advanced design techniques, and the excitement of finally meeting people he has only known through podcasts, social media, and online education. The episode wraps up with returning friend of the podcast Tobias Specht from Ivoclar. Fresh off several major product announcements, Tobias gives listeners an inside look at the collaboration between Ivoclar and exocad and how customer feedback continues to shape product development. He discusses the integration of Ivotion into the exocad workflow, the importance of training and education, and how Ivoclar works with customers around the globe to refine new products before they ever reach the market.Special Guests: Alyson Bravo, Dr. Zhiqiang Luo, and Tobias Specht.

Episode Summary What happens when you deploy new technology that works great for your leadership team but actively makes life harder for the people using it every day? According to David Bishop, the answer is attrition, and it costs more than most service leaders realize. In this episode, Justin Lake sits down with David Bishop, Managing Partner at Twin Bishop Strategies, LLC., to talk about the real cost of poor frontline technology adoption in the HVAC service industry. David brings more than 45 years of industry experience, including time as a general management executive at an OEM where he built high-performance service teams before co-founding Twin Bishop Strategies with his twin brother. The conversation covers what attrition actually costs in dollars, why technicians will voluntarily take a pay cut to escape job stress, and the specific practices David uses to close the gap between a technology deployment that looks good on a dashboard and one that actually serves the people doing the work. Key Topics The true cost of losing a technician, well beyond the recruiting fee Why technicians will take a pay cut just to escape the stress The “field council” model: letting technicians shape the tech before go-live Why people learn new tools the way they pitch a tent, not by reading the manual The confidence gap new technology creates, and when to measure it What a struggling technician does to customer trust on the job site Governance: the missing piece for trusting AI tools in the field Why a sound problem statement has to come before any solution Episode Chapters 00:00  Introduction to Twin Bishop Strategies 02:11  Consequences of Poor Technology Adoption 04:57  Understanding Attrition in the HVAC Industry 10:02  A Day in the Life of a Technician 12:51  Overcoming Resistance to Technology 16:03  Building Confidence in Technicians 20:49  Measuring Confidence and Competence 23:31  The Impact of Technician Satisfaction on Customers 24:06  Empowering Technicians for Success 27:45  Scaling Employee Engagement and Feedback 30:23  Innovative Approaches to Employee Satisfaction 33:30  Bridging Learning Gaps in Service Industries 36:48  Navigating AI and Technology in the Field 39:37  The Future of Work: People, Process, and Technology 42:11  Understanding and Solving Real Problems About David Bishop David Bishop is Managing Partner at Twin Bishop Strategies, LLC., a consulting firm he co-founded with his twin brother after both retired from executive roles in the HVAC and building automation industry. David spent more than 45 years in the field, including time as a general management executive at an OEM where he focused on building high-performance service teams, improving customer satisfaction, and driving operational results. Twin Bishop Strategies takes a problem-first approach: they go in to find the pain point, and if there isn't one, they move on. The company name comes from the chess piece (strategic, decisive, and careful about the moves it makes) and from the brothers' shared surname. Resources Twin Bishop Strategies: https://twinbishopstrategies.com Connect with David Bishop on LinkedIn: https://www.linkedin.com/in/david-bishop-12136913/ Frontline Innovators Podcast: https://skyllful.com/podcast

Like the show? Show your support by using our sponsorsNeed to update your shop systems and software? Try Tekmetric HERELaunch your tool game to the next level with Launch Tech USA! HEREIn this Jaded Mechanic Podcast episode, Jeff sits down with Canadian technician Daniel Whitey to discuss his journey through the automotive trade. Daniel shares how a Chrysler co-op program at Centennial College led to an apprenticeship, dealership experience, and eventually a move into fleet maintenance. They discuss the realities of flat rate pay, mentorship, shop culture, tool investments, diagnostics, and why Daniel ultimately chose the stability of a straight-time fleet position. The conversation also explores technician mental health, career development, and advice for new technicians entering the industry.Timestamps 00:00 Welcome  00:51 Meet Daniel Whitey 03:48 Career Origins and Licensing 09:09 Centennial Chrysler Co-op 10:58 Chrysler Dealer Experience 21:30 Mentorship and Flat Rate Life 35:12 Diagnostic War Stories 42:04 Hybrids and EV Discussion 44:15 Leaving Chrysler 50:46 Transition to Hyundai 56:45 Hyundai Challenges 01:01:34 Fleet Shop Life and Benefits 01:08:38 Daily Fleet Pressures 01:18:53 Leaving Dealerships Gracefully 01:21:11 Saturday Flat Rate Grind 01:25:35 Recall Day Stories 01:35:46 Advice for New Technicians 01:46:44 Licensing and Competency 01:52:37 Mental Health and Closing Thoughts Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Discover how HVAC diagnostics catch costly AC failures before they happen in Hurst's brutal climate. Learn what techs check, common repair costs, and why Texas systems wear out faster - plus simple DIY checks you can do yourself. For more, visit https://shirleyair.com/ Shirley Air City: Euless Address: 11550 S Pipeline Rd Website: https://shirleyair.com/

In this episode of the HVAC School Podcast, host Bryan sits down with Lenny from Copeland to explore how one of the most respected names in HVAC and refrigeration is actively investing in the next generation of technicians. Lenny leads Copeland's aftermarket demand creation efforts, which includes everything from working with wholesale networks and trade shows to educational partnerships with schools and nonprofit organizations. The conversation covers a wide range of initiatives aimed not just at recruiting people into the trades, but at giving them the tools and confidence to thrive long-term in the industry. A major theme throughout the episode is Copeland's belief that workforce development is a shared responsibility across the entire industry chain — from manufacturers and parts suppliers to contractors and educators. Lenny describes how Copeland partners with organizations like SkillsUSA, Skills Canada, and the NC3 (National Coalition of Certification Centers) to provide hands-on training opportunities and industry certifications to students in trade and tech schools. Copeland sends trainers to these competitions with mobile refrigeration simulators, where students troubleshoot real-world fault scenarios and receive detailed feedback afterward — making it both a competitive and educational experience. The episode also dives deep into Copeland's Train-the-Trainer program, a cornerstone of their work with NC3 partner schools. Rather than simply handing schools a curriculum and walking away, Copeland brings educators through an intensive one-week program covering HVACR system fundamentals, troubleshooting, and compressor operation — complete with hands-on activities, refrigeration simulators, and even compressor teardowns. The goal is to ensure that instructors can confidently deliver accurate, field-relevant material to their students. Lenny emphasizes that Copeland intentionally avoids "death by PowerPoints," preferring interactive, application-based learning that mirrors what technicians actually encounter on the job. On the technology side, the conversation highlights the newly unified Copeland Mobile app, which now integrates White-Rodgers tools alongside the existing Copeland suite. Features like Check and Charge, PT Pro, and Fault Finder help technicians quickly diagnose system issues in the field, while the AI-powered Scout tool allows users to query Copeland-approved engineering bulletins and product data for fast, accurate answers. Lenny and Bryan discuss why this kind of tightly controlled, manufacturer-backed AI is genuinely valuable — cutting through information overload so a tech on a rooftop can get the right answer quickly. The episode wraps up with details on the HVACR Tech Appreciation Day sweepstakes happening April 1 through June 30, where Copeland is giving away approximately $3,000 worth of tools as a thank-you to technicians across the industry. Topics Covered Lenny's role at Copeland and the scope of their aftermarket and education work How Copeland approaches workforce development as an industry-wide responsibility Copeland's involvement with SkillsUSA and Skills Canada — booths, judges, and mobile refrigeration training simulators The NC3 (National Coalition of Certification Centers) partnership and how it connects trade schools to industry certifications Copeland's three-part curriculum: HVACR system fundamentals, troubleshooting, and compressor operation The Train-the-Trainer program — how Copeland educates educators to deliver consistent, field-ready instruction Hands-on learning philosophy: refrigeration trainers, scroll teardown kits, and compressor-in-a-suitcase tools available to schools Virtual reality scroll teardown in development to bring factory experiences to the classroom The newly integrated Copeland Mobile app — combining White-Rodgers and Copeland tools in one platform App features: Check and Charge, PT Pro (with altitude settings), Fault Finder, and the 30-year products catalog Scout — Copeland's AI tool that searches approved engineering bulletins and product data to answer field questions fast Why manufacturer-controlled AI is a practical and trustworthy resource for technicians The importance of retaining new technicians by giving them support systems so they aren't overwhelmed and don't wash out HVACR Tech Appreciation Day — June 22nd — and the sweepstakes giving away ~$3,000 in tools (vacuum pump, recovery unit, core removal tool, gauge sets) How to reach Copeland's Educational Services team: educationalservices.coldchain@copeland.com Accessing educator resources on Copeland's website and the Copeland Mobile app   Copeland's Resources: Sweepstakes: Enter Copeland's HVACR Technician Appreciation Sweepstakes before June 30th, 2026 at hvacrschool.com/copelandsweepstakes.  Copeland Mobile App: apps.copeland.com/copelandmobile  Educator Resources: https://www.copeland.com/en-us/training-support Educational Services Email: educationalservices.coldchain@copeland.com    Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool. Purchase your tickets or learn more about the 8th Annual HVACR Training Symposium at https://hvacrschool.com/symposium. Subscribe to our podcast on your iPhone or Android. Subscribe to our YouTube channel. Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android.

Technicians don't need sales scripts — they need clarity and support. This episode explains how training and marketing alignment unlocks growth during peak demand.

Learn more about Refrigeration Mentor Customized Technical Training Programs at www.refrigerationmentor.com/courses Join the Refrigeration Mentor Hub here In this episode, we're diving into provincial/state, national, and WorldSkills events for tradespeople - high-pressure, real-world competitions that build many technical and troubleshooting skills. These programs strengthen our refrigeration trade amid rapid change (CO2, A2L, advanced controls, energy efficiency etc.) and ongoing technician shortages, while developing future leaders and improving company performance. Not only are these competitions fun and challenging, the long-term career benefits and learning - especially from global standards and practices - make these skills competitions incredibly worthwhile. Links below to find out more about national and global skills competitions.  In this conversation, we cover: (01:07) Discovering Skills Programs (04:02) Benefits of Skills Competitions for Tradespeople (06:53) Investing in Skills Development (10:21) Learning by Doing Under Pressure (13:07) Modernizing Training Worldwide (19:27) WorldSkills and National Skills Competitions (22:28) Becoming and Elite Refrigeration Technician Faster Helpful Links & Resources: GAME: https://refrigerationmentor.com/game/  Skills Canada SkillsUSA WorldSkills: Refrigeration & Air Conditioning Episode 139. 7 Tips For Building Good Training And Development Habits

Send us Fan MailIn this episode of the Talking Pools Podcast, host Natalie Hood of The Grit Game sits down with Adam Beech, founder and CEO of PoolBrain, for an in-depth discussion about the operational challenges facing modern pool service companies and the technology being developed to solve them. Adam shares his journey from operating a 20-truck pool service company in Phoenix, Arizona, to creating one of the industry's fastest-growing software platforms after realizing that technician accountability, customer retention, and operational scalability were problems traditional management methods could not fully solve. The conversation explores PoolBrain's latest breakthrough: fully automated LSI (Langelier Saturation Index) chemical dosing. Adam explains how PoolBrain now integrates with the Arenda calculator to automate complex water chemistry calculations, allowing companies to establish their preferred LSI methodology once and have the system consistently execute those calculations for technicians in the field. The result is reduced training time, increased consistency, improved water balance, and fewer chemistry-related mistakes. Natalie and Adam also discuss one of the industry's most persistent challenges: technician turnover. Adam explains how PoolBrain was originally built to solve the difficulties of managing field technicians, maintaining service quality, and scaling operations without increasing administrative burden. The discussion highlights how automation can reduce training requirements, standardize procedures, and help companies maintain quality regardless of staffing changes. The episode takes a deep dive into the growing role of automation in pool service operations, including: Automated chemical dosing  AI-assisted tablet recommendations  Customer communication systems  Route management  Billing automation  Service verification  Preventative maintenance alerts  Equipment monitoring  Inventory management innovations Adam explains how modern software is shifting pool companies from reactive management to proactive operations by identifying problems before they become customer complaints. Examples include tracking PSI trends to detect clogged impellers, identifying recurring chemistry issues before pools turn green, and automatically notifying customers when routes change. One of the most anticipated segments focuses on PoolBrain's future inventory management system. Adam outlines a vision of fully automated inventory tracking that follows products from supplier purchase to truck stock to chemical consumption at individual pools. The goal is a closed-loop inventory ecosystem that dramatically reduces waste, improves accountability, and eliminates countless hours of manual inventory management. Natalie also challenges Adam on several common industry myths, including: "Software is only for large companies."  "All pool software is basically the same."  "Technicians hate software." Adam explains why smaller companies often benefit just as much as larger operations and why modern pool software is evolving far beyond simple digital service logs into comprehensive operational platforms. The discussion concludes with a look at the future of the industry, including remote equipment monitoring, automated chemistry management, AI-assisted operations, integrated supplier purchasing, and the increasing role of data-driven decision-making in pool service businesses. Adam shares his belief that many operational tasks currently performed manually will become fully automated within the next five years, allowing service companies to focus more on customer relationships and business growth. Whether you're a single-pole operator, route manager, service technician, or owner of a multi-truck operation, this episode offers a fascinating look at how technology is reshaping the future of pool service.Key Topics Discussed The origins of PoolBrain  Technician turnover and accountability  Automated LSI dosing  AI-driven chemical recommendations  Customer communication automation  Service verification and photo documentation  Inventory management and purchasing automation  Operational scalability  Customer portals and self-service tools  The future of AI in pool service  Remote monitoring and predictive maintenance  Why software is becoming essential for competitive pool companies GuestAdam Beach Founder and CEO of PoolBrain, former pool service company owner, and software innovator focused on solving operational challenges within the pool service industry.HostNatalie Hood Director of Education and Events at The Grit GameLearn MorePoolBrain Official Website#TalkingPools #PoolBrain #PoolService #SwimmingPoolIndustry #LSI #PoolChemistry #PoolTech #PoolBusiness #PoolIndustryTechnology #AutomationInPools Support the showThank you so much for listening! You can find us on social media:FacebookInstagramTik TokEmail us: talkingpools@gmail.com

Technicians are speaking up—and the message is clear. From pay and career paths to culture and communication, this episode dives into what shop owners must understand (and do differently) to compete for talent in 2026.

Like the show? Show your support by using our sponsors.   Need to update your shop systems and software? Try Tekmetric HERELaunch your tool game to the next level with Launch Tech USA! HEREIn this episode, Jeff Compton talks with Promotive's Lisa Coyle and Kat Ayers about what's changing in technician hiring, including their AI virtual recruiter and how it helps shops with consistency, speed-to-lead, and 24/7 candidate screening. They discuss common hiring bias, why resumes often don't reflect real skill, how to interpret job hopping, and why following application instructions matters. The episode also covers shop culture and leadership as key retention drivers, how slow follow-up hurts candidate experience, and what Promotive is building next—expanded platform features, more automation, and plans to move into the Canadian market.Timestamps:0:00 Podcast Kickoff00:28 Fishing and Seafood Talk03:10 Bass Tournaments and Hockey06:30 What's New at Promotive08:06 AI Recruiting Benefits11:13 Bias and Hiring Fairness20:03 Resume Gaps and Progress22:58 Following Instructions Matters24:43 Job Hopping Explained29:56 Walk-In Resumes vs Process34:35 Call Screen Limits36:23 Tagging Resumes For Future37:59 Techs Becoming Advisors42:56 Trade Shows And Outreach48:26 Cold Calls And Data52:42 Industry Negativity And AI01:00:20 Robots Costs And Culture01:06:41 Leadership Questions And Nepotism01:10:20 Multi Interview Triangulation01:12:13 Candidate Experience Matters01:16:11 Rehiring and Keeping Benches01:21:27 Job Searching Is Normal01:24:41 Legacy Over Resentment01:29:13 Plan B and Hard Questions01:32:02 What Have You Done Today01:34:14 Promotive Roadmap and Events01:37:18 Canada Expansion and Languages01:39:44 Hockey Talk and Show Circuit01:44:35 Final Thanks and Wrap Up Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, listeners hear the story of a small-shop owner's journey to purchase and grow TenPin Motors in Fort Atkinson, Wisconsin. The conversation focused on the challenges of transitioning from technician to owner, including finding and training quality staff. A key theme that emerged was the importance of building lasting customer relationships and delivering a superior client experience to stand out in a competitive market. The discussion also explored the realities and concerns of scaling to multiple locations, highlighting industry trends toward consolidation and the difficulty of maintaining quality and culture as shops grow.00:00 Buying the dealership08:21 Discussing small town expansion plans14:49 Transitioning from technician to business management16:35 Realizing the need to plan22:32 Creating a welcoming atmosphere27:13 Adjusting Services After Technician Left35:03 Focusing on customer care in auto shops40:14 Upgrading marketing and customer service45:41 Increasing Profit While Managing Costs49:17 Planning Future Business Growth53:24 Concerns about expanding quality01:00:47 Fostering positive industry growth

Like the show? Show your support by using our sponsorsNeed to update your shop systems and software? Try Tekmetric HERELaunch your tool game to the next level with Launch Tech USA! HEREIn this episode, Jeff Compton and Greg Hilliard talk about Greg's career spent in dealerships, independent shops, and finally as a one-man owner-operator. Greg pulls no punches about toxic shop dynamics, the true value of a technician's labor, and the personal costs of striking out on your own. He and Jeff discuss compensation, mental health struggles in the industry, how digital tools like chat GPT are already impacting repair businesses, and why demanding respect is not negotiable for survival.Timestamps: 00:00 Feeling valued in engineering role05:56 Becoming the technical expert11:52 Buying a used truck at Ford19:49 Fixing stubborn cab issues24:57 Avoiding the boss at work27:52 Discussing fair compensation concerns35:41 Struggles with retaining mechanics41:08 Streamlining dental office visits43:47 Using technology for car repairs52:54 Struggling to hire a technician57:37 Choosing entrepreneurship over traditional jobs59:35 Getting advice from Larry Grogan01:07:17 Addressing workplace culture issues01:09:20 Electrician shortage and industry pride Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Brad's Friday game night exists because he got uncomfortable during COVID and started networking. That group of strangers a travel agent, Microsoft expert, idea coach, and HR consultant became the friends now playing ridiculous word games together. More importantly, they became the network that solves real business problems.That network paid off when a client texted Friday at 10:30 AM needing 2,000 square feet of outdoor storage space by Monday. Brad connected them with a trucking client who had yard space, solving the problem in hours. Business owners who don't build networks miss these opportunities constantly.Most business owners default to Craigslist or calling their CPA for referrals instead of developing real relationships with their service providers. The commercial insurance agent, financial planner, and even personal insurance broker are sitting on valuable networks but only if you actually build relationships beyond paying invoices.Brad challenges all the bankers, lawyers, and CPAs listening: stop accepting "I'm too busy" as an answer. Go have coffee with your blue collar clients. Learn who they are beyond the annual meeting. This tight-knit community rewards those who show up and provide real value.For technicians going into homes, be curious about the homeowners. They know tons of people and run businesses. A simple conversation about their work can lead to referrals neither party expected. The window installer who showed up with a trailer organized to the nines got Brad's referrals because that trailer opening signaled competence.Highlights:Brad solved a client's emergency storage crisis in hours by connecting two people in his network.Most business owners only contact service providers when paying bills or fixing problems not building relationships.Your commercial insurance agent, financial planner, and banker have networks you're not tapping into.Technicians should be curious about homeowners - they run businesses and know people who need referrals.Is your network limited to the people you already know? Your net worth really is your network but only if you invest time building real relationships.Make sure to subscribe to Blue Collar BS for practical advice about what actually works in business.This podcast uses the following third-party services for analysis: Podtrac - https://analytics.podtrac.com/privacy-policy-gdrpOP3 - https://op3.dev/privacy

Todd Ainsworth, Shop Owner at Swedish Automotive, Inc. and President-Elect of the Northwest Auto Care Alliance (NWACA), joins us to talk about developing the next generation of technicians and why most shops are leaving that opportunity on the table. During the episode, Todd covers his journey from technician to shop owner, gives a closer look at NWACA's apprenticeship program and what makes it work, and why it's easier to grow a technician from scratch than to fix someone else's bad habits.Watch the video recordingAbout the EpisodeHost: Jay Goninen, WrenchWay, jayg@wrenchway.comGuest: Todd Ainsworth, Shop Owner at Swedish Automotive, Inc. & President-Elect of the Northwest Auto Care Alliance (NWACA), swedishauto.ws@gmail.comLinks & ResourcesGet notified of new episodes --> Join our email listRegister for the Building the Northwest's Next Generation of Technicians WebinarJoin the ASE Connects CommunityASE Connects brings shops, dealerships, and schools together in one structured network to strengthen the technician pipeline. By making it easier to connect, collaborate, and support students through job shadows, internships, and classroom engagement, ASE Connects helps schools build stronger programs and helps shops develop a more consistent, local source of future technicians. Learn more:ASE Connects Memberships for Shops & DealersASE Connects Memberships for Schools (Free!)Connect with us on social:FacebookInstagramXLinkedInYouTubeTikTok

This week on the Oakley Podcast, Jeremy Kellett talks with Bryan “Bossman” Martin of 4 State Trucks and Chrome Shop Mafia to talk all things custom rigs, chrome, and the state of the trucking industry. Bryan shares highlights from their massive biennial truck show, including 600+ trucks, a packed convoy, and a popular “social media row” of trucking influencers. They dive into current customization trends like LED “watermelon” lights, underglow, bumpers, visors, stacks, fenders, and custom metal fabrication work that solves real storage and usability problems for drivers. The conversation also explores the challenges of attracting younger drivers to trucking, the impact of regulations and congestion, and why both believe the industry is poised to rebound despite current headwinds. Bryan closes by outlining Four State's growth through authorized dealers, a new podcast, and their powerful new app, while Jeremy connects it all back to Oakley's own truck show and commitment to supporting owner operators. Key topics in today's conversation include: Welcome to Today's Show with Bryan “Bossman” Martin (0:42) Shout Outs to Sponsors and 100k YouTube Subscribers Milestone (1:40) Recap of 4 State Trucks 2025 Truck Show and Atmosphere (5:13) State of Trucking, “Chrome Season,” and Economic Outlook (9:39) Must-Have Chrome: Bumpers, Visors, Stacks, Fenders, and Lighting (11:20) Comfort Upgrades and Why Seats Are a Big Investment (15:49) Challenges With Newer Truck Dash Designs and Interior Chrome (17:47) Smart Storage Solutions for Sleepers, Boxes, and Deck Plates (20:17) Are Young Drivers Getting Into Trucking? Generational Trends (23:53) Shortage of Technicians and Other Trucking-Related Careers (26:43) Why Trucking Is Still a Rewarding, Freedom-Filled Career Path (29:18) 4 State's Expansion With Authorized Dealers Across North America (30:53) Good Ideas, Bad Ideas, and Learning From Misses (35:26) 4 State Trucks Mobile App Features and Fast Parts Search (37:40) Oakley's October Truck Show and Highly Customized Rigs (40:25) Final Thoughts and Takeaways (41:56) Oakley Trucking is a family-owned and operated trucking company headquartered in North Little Rock, Arkansas. For more information, check out our show website: podcast.bruceoakley.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Antonio Maldonado and Jake Martin are recruiters for the Service Technician Education Program (STEP) at BMW North America—and they go way beyond just recruiting. In this episode they break down how STEP works for automotive and collision students, what hands-on training from day one actually looks like, and how BMW is nurturing the next generation of technicians from first contact to career.During this episode we experienced some technical difficulties — we apologize for any inconvenience this may cause while listening.Watch the video recordingAbout the EpisodeHost: Jay Goninen, WrenchWay, jayg@wrenchway.comGuests: Antonio Maldonado, BMW North America, antonio.maldonado@bmwna.comJake Martin, BMW North America, jake.martin@bmwna.comLinks & ResourcesGet notified of new episodes --> Join our email listGet Started with TruVideo's Education Program for SchoolsJoin the ASE Connects CommunityASE Connects brings shops, dealerships, and schools together in one structured network to strengthen the technician pipeline. By making it easier to connect, collaborate, and support students through job shadows, internships, and classroom engagement, ASE Connects helps schools build stronger programs and helps shops develop a more consistent, local source of future technicians. Learn more:ASE Connects Memberships for Shops & DealersASE Connects Memberships for Schools (Free!)Connect with us on social:FacebookInstagramXLinkedInYouTubeTikTok

In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero sit down with Cody Brasseal, President of Acadiana Comfort Systems, and Emily Brasseal from Acadiana Comfort System. They discuss how they balance running a successful HVAC business while maintaining a strong family dynamic. They share lessons learned from their journey, including the importance of leadership, implementing AI to boost productivity, and maintaining clear communication between the office and the field. If you're looking to grow your own business or enhance your leadership skills, this episode is packed with valuable insights. They discuss their entrepreneurial journey, how they've scaled their business, and the importance of teamwork and family in the process. Expect to Learn: - How transformational leadership can improve communication and results in an HVAC business. - The impact of AI and digital tools in boosting employee performance and engagement. - The importance of having clean financials and tracking key performance indicators (KPIs) to scale successfully. - How building a positive, supportive company culture can lead to long-term success.   Timestamps: [00:00:00] - Introduction. [00:00:46] - Transformational Leadership in Business [00:02:18] - AI Implementation and Success Meetings [00:04:58] - Learning from Failures [00:06:06] - Scaling the Business [00:09:30] - Understanding the Technicians' Perspective [00:12:25] - Cody's Perspective on Office-Field Communication [00:18:02] - Overcoming Fear in Hiring [00:21:32] - The Importance of Bookkeeping and KPIs [00:22:03] - Conclusion   This Episode is Kindly Sponsored by: PartsTown: https://www.partstown.com/hvac-parts Podium: https://podium.com/knowitall     Follow our Guests Cody Brasseal & Emily Brasseal and their Company: LinkedIn: https://www.linkedin.com/in/cody-brasseal-0355421ba  Facebook: https://www.facebook.com/cody.j.brasseal/  Company Website: https://acadianacomfort.com/  Company Facebook: https://www.facebook.com/AcadianaComfort/  Company Instagram: https://www.instagram.com/acadiana_comfort/  Follow Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/  Website: https://www.hvacknowitall.com  Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/  Instagram: https://www.instagram.com/hvacknowitall1/  Follow Furman Haynes:  LinkedIn: https://www.linkedin.com/in/furmanhaynes/  WorkHero: https://www.linkedin.com/company/workherohvac/  Instagram: https://www.instagram.com/workhero__/

Adam Hurrey is joined on the Adjudication Panel by Charlie Eccleshare and David Walker. On the agenda: the threshold for the Premier League to tweet the words "and breathe...", the sound of York City's last-gasp, fifth-tier glory, Paul Scholes at the snooker, Steve Sidwell coins a curious new phrase, RIP Football Focus, some mangled animal-themed football idioms and Richard Keys' 6000-mile Instagrammed odyssey from Qatar to Coventry. Play the new Happy Hunting Grounds daily quiz at games.footballcliches.com Sign up for Dreamland, the members-only Football Clichés experience, to access our exclusive show and much more: https://dreamland.footballcliches.com Download SAILY in your app store and use code CLICHES at checkout to get an exclusive 15% off your first purchase! For more info, visit https://saily.com/cliches Learn more about your ad choices. Visit podcastchoices.com/adchoices

Training the refrigeration technician is about building technicians who think, not just fix. In this engaging conversation from the 7th Annual HVAC/R Training Symposium, host Trevor Matthews sits down with Billy Carlson to explore what it really takes to develop technicians who think critically and troubleshoot effectively. Billy shares his journey in the HVAC/R industry, from residential air conditioning to commercial refrigeration, and ultimately specializing in supermarket rack systems and CO2 refrigeration. With only five years in the grocery sector, his company now dedicates 70-80% of its work to refrigeration, with 40% focused on rack systems. This rapid transition offers valuable insights for contractors looking to expand into commercial refrigeration. Key Topics Covered: Building Technicians, Not Just Fixers - Why understanding component flow, P&IDs, and electrical diagrams is crucial for developing thinking technicians rather than parts changers CO2 Refrigeration Training - Billy's honest account of learning CO2 systems, including challenges with dry ice formation, charging procedures, and system tuning Supermarket Rack Work - The unique pressures and rewards of maintaining systems that hold entire stores, including HFC and CO2 racks with multiple compressors Effective Training Methods - Billy's approach to teaching his five-person team, from component identification to reading refrigeration schedules and understanding sequence of operations Fine-Tuning Systems - Insights on slowing down ramp rates, adjusting flash tank pressure, and the importance of proper startup commissioning time Controls & Communications - Why modern refrigeration technicians need to understand networking, gateways, and digital controls alongside traditional refrigeration knowledge Billy emphasizes that patience and willingness to ask for help are essential traits for anyone entering supermarket refrigeration. He shares practical tips on charging CO2 systems, avoiding dry ice in lines, working with VFDs, and reading trend graphs to optimize system performance. Whether you're a residential tech considering commercial refrigeration, a trainer developing curriculum, or a service manager building a team, this conversation offers real-world wisdom on creating technicians who understand the "why" behind every repair.   Check out Refrigeration Mentor at https://refrigerationmentor.com/.   Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool. Purchase your tickets or learn more about the 7th Annual HVACR Training Symposium at https://hvacrschool.com/symposium. Subscribe to our podcast on your iPhone or Android. Subscribe to our YouTube channel. Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android.