Podcasts about technicians

Tyler and Hans wrap up this series by sharing a couple "top five" lists. Tyler covers some of his favorite interview questions and Hans shares some of his top diagnostic scenarios for newer technicians. We hope you have enjoyed the series. If you have any comments on conversations this inspired, things we missed, or ideas for future episodes we hope you will email them to us at smartereveryseason@ptxag.com

Join the Refrigeration Mentor Hub here Learn more about Refrigeration Mentor Customized Technical Training Programs at www.refrigerationmentor.com/courses In this episode, we're walking you through how refrigeration technicians can transition into leadership roles with Ben Boyer of The Arcticom Group. Ben covers the mindset shifts, skills development, and practical steps necessary for career advancement and shares personal anecdotes and essential advice on building confidence, conscious leadership, handling emotional responses, and continuous learning. This episode is packed with guidance and inspiration for any refrigeration technician looking to advance into a management or leadership role. In this episode, we discuss: (1:36) How to transitioning to a leadership roles (5:12) Handling emotions in leadership (9:49) How to ask for a promotion (20:43) Overcoming fear of public speaking (26:09) Personal development for tradespeople (36:37) How to build relationships with dispatch Helpful Links & Resources: Episode 286. Leadership Training for Technicians with Jim Pape of The Arcticom Group Episode 125: Next Generation Leadership and Management for HVACR Professionals w/ James Bailey Episode 187: Making The Leap From Technician To Service Manager - Learning Leadership Skills with Scott Farley of The Arcticom Group The Arcticom Group  

Experience is your greatest asset—until it creates your biggest blind spot. In the Season 2 premiere of Windshield Time, Chris Elmore and Matthew Barbosa dismantle the myth that "seasoned pros don't need checklists." If you're relying on your gut to diagnose, you're leaving money, trust, and your reputation on the table. We dive into why the diagnostic checklist isn't about finding the problem—it's about the "Juggernaut Strike": making one undeniable point that secures the sale before you even open your mouth. In this episode, you'll learn: The Routine Trap: How your "automatic" expertise creates invisible blind spots. Troubleshooting vs. Diagnosing: Why finding the fix is only 10% of the job. The "Greens" Strategy: How documenting what isn't broken builds more trust than finding what is. Translation Over Technicality: Using the checklist as a shared language with the customer. The Documentation Premium: Why knowledge has zero value until it's shared with the person paying the bill.

As the industry heads into a new year, strong leadership and people development matter more than ever.In this episode of the Bug Bux Podcast, Allan Draper sits down with Alan Feuer, Associate Certified Entomologist with over 36 years in the pest control industry, Marine Corps veteran, and former Technical Director at Preventive Pest Control. Together, they dive deep into what it really takes to hire, train, and retain great technicians and why most companies struggle to do it well.Alan shares proven insights from decades of experience building teams, developing leaders, and implementing structured training systems, including the importance of the first 90 days, why interviews rarely tell the full story, and how character and integrity matter more than technical skill. They explore Preventive's team lead model, leadership pipelines, and how both small and large pest control companies can create accountability, trust, and consistency without losing their culture.This episode also tackles:Why early attrition isn't always a bad thingHow to train leaders instead of promoting by defaultThe difference between mistakes and character failuresApplying military leadership principles to pest controlWhy owners must take full ownership of results; good and badWhether you're a one-truck operator or leading a growing organization, this conversation will challenge how you think about leadership, training, and responsibility and give you practical ideas to start building a stronger team in 2026 and beyond.A must-listen for pest control owners who want better people, better leaders, and better long-term results.

In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes discuss the business side of HVAC with veteran technician and entrepreneur Greg Crumpton, the Vice President of Service Logic. Having built and sold his own HVAC business, Greg shares invaluable advice for technicians considering the leap into business ownership. Starting as a technician, he rose through the ranks to service manager, general manager, and eventually founded and sold his own HVAC company. This episode focuses on financial literacy, cash flow management, invoicing, and the crucial mindset shifts needed for success as a contractor-turned-owner.    Expect to Learn:  - Why understanding finances is the cornerstone of starting an HVAC business.  - How to price your services correctly and avoid undercharging.  - The importance of cash flow, invoicing terms, and collection strategies.  - Common mistakes new business owners make — and how to avoid them.  - How automation and process improvements can streamline billing and improve profitability. Episode Breakdown with Timestamps: [00:00:00] – Introduction to the Episode [00:00:59] – Greg's Background and the Technician-to-Owner Journey [00:05:09] – Learning the Financial Side of Business [00:09:42] – Pricing, Margins, and Knowing Your Costs [00:13:03] – Invoicing Strategy and Payment Terms [00:17:18] – Automation and Delegation in Billing [00:19:02] – Setting a Competitive Hourly Rate [00:21:52] – Gross Margin vs. Net Profit (EBITDA)   Follow Greg Crumpton on:  LinkedIn: https://www.linkedin.com/in/crumptonskilledtrades/ Instagram: https://www.instagram.com/gregcrumpton/?hl=en Facebook: https://www.facebook.com/gregcrumpton.airtight/ Company's Website: https://www.servicelogic.com/ Company's LinkedIn: https://www.linkedin.com/company/service-logic   Follow Furman Haynes on:  LinkedIn: https://www.linkedin.com/in/furmanhaynes/  WorkHero: https://www.linkedin.com/company/workherohvac/    Follow Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/  Website: https://www.hvacknowitall.com  Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/   Instagram: https://www.instagram.com/hvacknowitall1/   

How did modern territoriality emerge and what are its consequences? From Frontiers to Borders: How Colonial Technicians Created Modern Territoriality (Cambridge UP, 2025) examines these key questions with a unique global perspective. Kerry Goettlich argues that linear boundaries are products of particular colonial encounters, rather than being essentially an intra-European practice artificially imposed on colonized regions. He reconceptualizes modern territoriality as a phenomenon separate from sovereignty and the state, based on expert practices of delimitation and demarcation. Its history stems from the social production of expertise oriented towards these practices. Employing both primary and secondary sources, From Frontiers to Borders examines how this expertise emerged in settler colonies in North America and in British India – cases which illuminate a range of different types of colonial rule and influence. It also explores some of the consequences of the globalization of modern territoriality, exposing the colonial origins of Boundary Studies, and the impact of boundary experts on the Paris Peace Conference of 1919–20. Dr Kerry Goettlich is an International Relations scholar whose work draws on original historical research to reframe theoretical debates about international politics, particularly around issues of territory and borders. His current work deals with the history of the legal and moral prohibition of territorial conquest. He is an associate professor at City St George's, University of London. Morteza Hajizadeh is a Ph.D. graduate in English from the University of Auckland in New Zealand. His research interests are Cultural Studies; Critical Theory; Environmental History; Medieval (Intellectual) History; Gothic Studies; 18th and 19th Century British Literature. YouTube Channel: here Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/new-books-network

Most people don't quit on self-improvement. They quietly drift away from it. Not because they don't want change. But because they never built a system to support it. In this episode of Windshield Time, Chris and Noel break down why New Year's resolutions fail, why motivation is a terrible strategy, and what real, lasting improvement actually looks like, especially for people in the trades. This isn't hype. It's not "morning routines" or quick hacks. It's about structure. Awareness. And building habits that hold up when life gets busy. In this episode, you'll learn: Why most self-improvement efforts collapse within months The real difference between a resolution and a goal Why personal growth feels harder than work goals How avoidance blocks improvement before it starts Why long-form learning creates depth, not noise How writing and sharing goals changes outcomes Why systems beat motivation every time If you're tired of starting over, this episode will show you what's been missing.

How did modern territoriality emerge and what are its consequences? From Frontiers to Borders: How Colonial Technicians Created Modern Territoriality (Cambridge UP, 2025) examines these key questions with a unique global perspective. Kerry Goettlich argues that linear boundaries are products of particular colonial encounters, rather than being essentially an intra-European practice artificially imposed on colonized regions. He reconceptualizes modern territoriality as a phenomenon separate from sovereignty and the state, based on expert practices of delimitation and demarcation. Its history stems from the social production of expertise oriented towards these practices. Employing both primary and secondary sources, From Frontiers to Borders examines how this expertise emerged in settler colonies in North America and in British India – cases which illuminate a range of different types of colonial rule and influence. It also explores some of the consequences of the globalization of modern territoriality, exposing the colonial origins of Boundary Studies, and the impact of boundary experts on the Paris Peace Conference of 1919–20. Dr Kerry Goettlich is an International Relations scholar whose work draws on original historical research to reframe theoretical debates about international politics, particularly around issues of territory and borders. His current work deals with the history of the legal and moral prohibition of territorial conquest. He is an associate professor at City St George's, University of London. Morteza Hajizadeh is a Ph.D. graduate in English from the University of Auckland in New Zealand. His research interests are Cultural Studies; Critical Theory; Environmental History; Medieval (Intellectual) History; Gothic Studies; 18th and 19th Century British Literature. YouTube Channel: here Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/critical-theory

How did modern territoriality emerge and what are its consequences? From Frontiers to Borders: How Colonial Technicians Created Modern Territoriality (Cambridge UP, 2025) examines these key questions with a unique global perspective. Kerry Goettlich argues that linear boundaries are products of particular colonial encounters, rather than being essentially an intra-European practice artificially imposed on colonized regions. He reconceptualizes modern territoriality as a phenomenon separate from sovereignty and the state, based on expert practices of delimitation and demarcation. Its history stems from the social production of expertise oriented towards these practices. Employing both primary and secondary sources, From Frontiers to Borders examines how this expertise emerged in settler colonies in North America and in British India – cases which illuminate a range of different types of colonial rule and influence. It also explores some of the consequences of the globalization of modern territoriality, exposing the colonial origins of Boundary Studies, and the impact of boundary experts on the Paris Peace Conference of 1919–20. Dr Kerry Goettlich is an International Relations scholar whose work draws on original historical research to reframe theoretical debates about international politics, particularly around issues of territory and borders. His current work deals with the history of the legal and moral prohibition of territorial conquest. He is an associate professor at City St George's, University of London. Morteza Hajizadeh is a Ph.D. graduate in English from the University of Auckland in New Zealand. His research interests are Cultural Studies; Critical Theory; Environmental History; Medieval (Intellectual) History; Gothic Studies; 18th and 19th Century British Literature. YouTube Channel: here Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/world-affairs

What actually happens inside those massive Amazon facilities—and how do products arrive at your door with such astonishing speed?In this episode of The TechEd Podcast, host Matt Kirchner explores these questions with Amanda Willard, Strategic Workforce Development, and Logan Schulz, Senior Manager of Reliability & Maintenance Engineering at Amazon. They take us behind the scenes of the advanced robotics, mechatronics, and automation systems that power Amazon's fulfillment network—and the skilled technicians who keep the entire operation running.Amanda and Logan share how the Reliability & Maintenance Engineering (RME) team prepares the workforce behind this technology, including Amazon's mechatronics and robotics apprenticeship. They reveal what today's technicians actually do, the durable skills that matter most, and how Amazon develops talent capable of maintaining one of the world's most complex automation ecosystems.Listen to learn:How Amazon uses robotics, AMRs, vision systems, and miles of automation to move products at remarkable speedWhat actually happens inside the RME apprenticeship, from 12 weeks of training to 2,000 hours of structured mentorshipWhy durable skills like troubleshooting, analytics, and system connectivity matter more than any specific technologyHow data, AI, and predictive maintenance are reshaping the technician's roleWhat technical educators should teach now to prepare learners for next-generation automation careers3 Big Takeaways from this Episode:1. Maintenance roles have shifted from mechanical work to high-level cognitive problem-solving. Technicians at Amazon diagnose interconnected networks, sensors, PLC systems, and smart devices alongside mechanical equipment. This evolution requires system-level thinking, the ability to interpret data, and strong analytical abilities—skills that anchor long-term career growth.2. Apprenticeships are a business strategy that strengthens the entire talent pipeline. Amazon's mechatronics and robotics apprenticeship builds internal talent, increases employee retention, and prepares the workforce for future technology needs. With industry certifications, structured mentorship, and extensive hands-on training, the program creates a sustainable pipeline of highly skilled technicians.3. Durable skills prepare learners for technologies that don't exist yet. Troubleshooting methods, programming fundamentals, data analytics, and understanding how systems interconnect form the foundation technicians will rely on as automation accelerates. As AI, predictive maintenance, and IoT devices expand, adaptability and analytical reasoning will matter more than the specific robots or tools a technician first learned on.Resources in this Episode:Learn more about Amazon Reliability & Maintenance EngineeringLearn more about the Amazon RME Mechatronics & Robotics Apprenticeship programFind more resources on the episode page! https://techedpocdast.com/amazonWe want to hear from you! Send us a text.Instagram - Facebook - YouTube - TikTok - Twitter - LinkedIn

On this weeks pod Morayo is joined by Disu & Dr.Mike Man Utd vs Brighton Premier League Latest Awards Questions Learn more about your ad choices. Visit podcastchoices.com/adchoices

In part 2 of this episode of the HVAC Know It All Podcast, host Gary McCreadie continues his conversation with Sal Randisi, Vice President of Business Development at Kano Labs - Makers of Kroil and Super Lube. They discuss the role of lubricants in HVAC maintenance, from penetrating oils like Kroil to dielectric greases and anti-seize solutions. Sal explains the importance of using the correct viscosity based on ISO standards and shares how proper lubrication can extend equipment life. The episode also highlights the benefits of products like Kroil with graphite and the new low-odor Kroil Clear for sensitive environments. Gary and Sal talk about how the right lubricants help HVAC techs keep systems running smoothly. Sal explains why using the correct oil viscosity matters and how ISO numbers help match specs across equipment. They go over when to use products like Kroil for rusted parts and how patience makes a difference with tough bolts. Sal shares tips on using dielectric grease, anti-seize, and new low-odor products for clean indoor jobs. They wrap up with advice on picking the best lube for each task and keeping tools ready for any service call. Expect to Learn: Why ISO viscosity standards matter when choosing lubricants for HVAC systems. How Kroil helps loosen rusted parts and why patience improves results. When to use products like Kroil with graphite or silicone for added protection. The best ways to use dielectric grease and anti-seize for long-term maintenance. How to build a complete lube kit for service calls in different HVAC settings. Episode Highlights:  [00:00] - Intro to Sal Randisi in Part 02 [02:01] - Introducing K Coil & Lubricant Talk [05:07] - Lubricant Standards (ISO vs. Others) [07:38] - How to Use K Coil Effectively [14:15] - How K Coil's "Creeping Oil" Technology Works [16:12] - Service Technician Mindset [20:31] - Closing Remarks & Appreciation This Episode is Kindly Sponsored by: Master: https://www.master.ca/ Cintas: https://www.cintas.com/ Cool Air Products: https://www.coolairproducts.net/ property.com: https://mccreadie.property.com SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guest Sal Randisi on:  LinkedIn: https://www.linkedin.com/in/sal-randisi-10b58131/  Kano Labs - Makers of Kroil and Super Lube: https://www.linkedin.com/company/kano-laboratories/     Website: Kano Labs - Makers of Kroil and Super Lube: https://www.kroil.com/    Follow the Host: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/  Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/   Instagram: https://www.instagram.com/hvacknowitall1/

Part 2 of the conversation with Josh Stoller and Hans Stutzman. In this episode, the conversation focuses around how to know if a technician can handle further responsibility, follow-up, and ways to keep an advanced technicians at the dealership.

A Message from our Sponsor: If you're interested in the opportunity to franchise, contact Jason Booher, the franchise manager, at jason@elevators.com or visit https://www.elevators.com/franchise to learn more.Intro:This episode of Elevator Tools & Tech is brought to you by Nationwide Lifts, a leader in residential elevators and one of the first companies in the industry to build a large-scale franchise model centered on local ownership and customer care. I interviewed co-founder Andy Darnley to talk about what sets residential work apart, how diversification has fueled Nationwide Lifts' growth, and opportunities for elevator technicians to step into entrepreneurship through launching a franchise with Nationwide Lifts. 

In this episode of the HVAC Know It All Podcast, host Gary McCreadie talks with Sal Randisi, Vice President of Business Development at Kano Labs - Makers of Kroil and Super Lube. Sal shares his expertise on lubrication, focusing on the importance of using the right grease for HVAC and industrial equipment. He explains how different greases work, the role of additives, and why over-greasing can cause failures. Sal also talks about best practices for maintaining bearings, including how to measure grease output and set proper schedules. The episode highlights how using the correct products and techniques can save time, prevent equipment wear, and improve overall maintenance. Sal Randisi, Vice President of Business Development at Kano Labs, joins Gary to talk about the science and best practices of lubrication. Sal explains what lubricants are, how they work, and why choosing the right one is key to keeping HVAC and industrial equipment running smoothly. He shares common mistakes like using the wrong grease or over-greasing bearings, which can lead to breakdowns. Sal also highlights how grease guns vary in output and why that matters for maintenance schedules. The conversation covers grease chemistry, color myths, and the benefits of using a multipurpose product like Super Lube to simplify work and extend equipment life.   Expect to Learn: What lubricants are and why the right one matters for HVAC and industrial use. How over-greasing or using the wrong grease can lead to equipment failure. Why do different grease guns deliver different amounts, and how to measure output correctly? How to set a proper maintenance schedule to save time and prevent breakdowns. Why the grease color does not equal performance, and how to choose the right product for the job. Episode Highlights: [00:00] - Intro to Sal Randisi in Part 1 [02:28] - Lubrication Science & Purpose [04:33] - Case: UV Damage to Grease in Southern California [07:09] - Sealed vs. Greaseable Bearings [10:39] - Proper Greasing: Volume & Scheduling [15:16] - Grease Color Myths Debunked [20:08] - Multipurpose Grease Benefits   This Episode is Kindly Sponsored by: Master: https://www.master.ca/ Cintas: https://www.cintas.com/ Cool Air Products: https://www.coolairproducts.net/ property.com: https://mccreadie.property.com SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse!   Follow the Guest Sal Randisi on: LinkedIn: https://www.linkedin.com/in/sal-randisi-10b58131/ Kano Labs - Makers of Kroil and Super Lube: https://www.linkedin.com/company/kano-laboratories/ Website: Kano Labs - Makers of Kroil and Super Lube: https://www.kroil.com/   Follow the Host: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/ 

The automotive industry faces a critical technician shortage—but Mike Coley, president of the ASE Education Foundation, is tackling the problem from the ground up. Learn how 2,000 accredited schools across the country are preparing the next wave of skilled professionals, and discover what employers can do to identify and nurture young talent in their own backyard.

If the same objections keep showing up, it's not coincidence. It's information. This Windshield Time compilation brings together the most replayed conversations on objection handling — not because they're clever, but because they reveal the same mistakes happening over and over in real service calls. Across these moments, one pattern is clear:  Technicians aren't losing trust because they say the wrong thing. They lose trust because they skip steps. In this episode, Chris Elmore breaks down: Why objections repeat when something wasn't understood How jumping to solutions creates resistance later Why price objections are rarely about price How assumptions damage credibility instantly Why objections are diagnostic clues, not pushback How LEAP works when pressure shows up Objections aren't rejection. They're signals that something hasn't been connected yet. This episode puts the full picture together — so you can stop reacting to objections and start preventing them.

Part 1 of the conversation with Josh Stoller and Hans Stutzman. In this episode of the series the conversation progresses to how to help a technician grow into an "advanced" technician through giving them desired responsibility. Part 2 of the conversation with Josh and Hans (part 3 of the series) will drop on January 8th in an effort to avoid the holidays. Merry Christmas and Happy New Year to all our linteners!

Technicians aren't losing deals because they lack answers. They lose trust because they solve problems too early. In this episode of Windshield Time, Chris Elmore and Noel Tarter reframe objection handling through a mindset every great technician already understands: diagnostics. An objection isn't resistance. It's a signal that something hasn't been understood yet. This conversation breaks down: Why objections point to missing information, not rejection How jumping straight to solutions creates pushback Why slowing down builds authority instead of losing momentum How LEAP works as a troubleshooting process for people The difference between pressure and professional confidence When your process is sound, persuasion isn't something you force. It's something that follows clarity.

Steve Johnson and Larry Dixon Jr., legendary drag racers, join us to share their paths in racing and how they're helping inspire the next generation of automotive enthusiasts and technicians. During the episode, Steve and Larry share their racing journeys, why everyone in life needs mentors, and how the BAT-man Scholarship supports future technicians.Check out the full video version of the podcast on YouTube!About the EpisodeHost: Jay Goninen, WrenchWay, jayg@wrenchway.comGuests: Steve Johnson and Larry Dixon Jr.Links & ResourcesGet notified of new episodes --> Join our email listBAT-Man Scholarship ProgramAbout WrenchWay:For Technicians & Students: wrenchway.com/solutions/technicians/For Shops & Dealerships: wrenchway.com/solutions/shops/For Instructors: wrenchway.com/solutions/schools/Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok

Too many HVAC, plumbing, and home service leaders feel stuck in a cycle of "meeting after the meeting." Plans sound good in the room, but out in the field, nothing really changes. Technicians are confused, office teams feel out of the loop, and commitment is hit-or-miss. In this solo episode, Chad Peterman continues the series on The Five Dysfunctions of a Team and digs into dysfunction number three: lack of commitment. He breaks down why clarity and conflict are non-negotiable if leaders want real buy-in, not silent resistance. From explaining lead costs to CSRs to involving field pros before changing processes, this conversation is built for leaders who manage techs, installers, and call center teams every day. Chad unpacks how purpose, simple scoreboards, and better one on ones can transform "gray area" into clear expectations. He shares how paths to progression, pay plan clarity, and town hall style communication can help techs feel heard, supported, and ready to chase bigger goals for their families, not just hit a daily ticket number. Ready to build a more committed, high-performing team inside your shop? Join The Arena, Chad Peterman's coaching community for home service leaders, to get practical tools, live coaching, and a network of owners and managers who are scaling the right way - https://cantstopthegrowth.com/ Additional Resources: Subscribe to CSTG on YouTube! Connect with Chad on LinkedIn Chad Peterman | CEO | Author Learn more about the Peterman Brothers Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Clarity before action: confused teams do not commit, so explain the why, what, and how before expecting buy in. Conflict creates alignment: productive disagreement in meetings leads to decisions people will actually support. Show the scoreboard: simple metrics and clear pay plans show techs exactly what winning looks like. Listen to the field: involve technicians before changing processes so decisions work in the truck, not just the office. Purpose over paycheck: connect daily work to helping families and building futures, not just closing tickets. One on ones build commitment: use individual meetings to connect goals, performance, and support for each person. Leaders remove friction: the main job of leadership is making the field's hard job easier so they can serve customers better.

Send us a textA new logo didn't change everything—owning a clear promise did. We sit down with Mark and Teresa Summers of Skagit Plumbing to unpack how winning the Great American Brand Story set off a deeper transformation: a cousin-made logo gave way to a brand with a mission their team and town could feel. From the first “lottery ticket” application to the moment they just knew they'd won, their journey shows how identity becomes the foundation for growth, culture, and community impact.We dig into the rebrand itself: a flag-shaped S that signals a flagship promise—Staked In Community—plus the language, guidelines, website, and digital assets that turned symbols into daily behaviors. The changes were immediate. Technicians volunteered for parades, a new GM role took shape with confidence, and the mascot Mr. 360 drew crowds for photos. Around town, the new vans earned texts, shout-outs, and vintage-hat nostalgia from a local radio voice. More than aesthetics, the rebrand gave everyone a story to carry, inside the shop and out on the street.If you lead a home service business, this conversation offers practical takeaways: treat brand as infrastructure, not decoration. Use a clear promise to guide hiring, training, community events, and customer experience. Let your values drive visibility—local SEO improves when your story is specific and true. The Summers also speak to the emotional side of change, honoring the old mark while choosing a future that supports scaling, better processes, and a stronger team identity. Ready to turn a logo into a legacy? Listen, share with a fellow owner, and if you feel that nudge, apply to the next Great American Brand Story. Subscribe, leave a review, and tell us the one promise your brand stands on.If you enjoyed this chat From the Yellow Chair, consider joining our newsletter, "Let's Sip Some Lemonade," where you can receive exclusive interviews, our bank of helpful downloadables, and updates on upcoming content. Please consider following and drop a review below if you enjoyed this episode. Be sure to check out our social media pages on Facebook and Instagram. From the Yellow Chair is powered by Lemon Seed, a marketing strategy and branding company for the trades. Lemon Seed specializes in rebrands, creating unique, comprehensive, organized marketing plans, social media, and graphic design. Learn more at www.LemonSeedMarketing.com Interested in being a guest on our show? Fill out this form! We'll see you next time, Lemon Heads!

Bag-in/bag-out air filtration systems protect workers during filter changes in hazardous environments, but understanding when and why they're needed makes all the difference. Go to https://www.pfpspokane.com for more information. Pure Filtration Products, Inc City: Spokane Address: 4008 East Broadway Avenue Website: http://www.pfpspokane.com

Join hosts Tyler Hubert and Hans Stutzman as they work their way through this series focusing on how to turn new and existing technicians into advanced technicians. In part one of the series Tyler talks with Zac Preston of Reynolds Ag Solutions to gather his advice on what to identify in the hiring process and how he likes to onboard new technicians to get them ready to support growers.

Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeIn this episode, Matt uses The Matrix—especially the line “there is no spoon”—as a metaphor for the invisible cages we build in our own minds. He connects the film to social constructs, substance use disorder, self-limiting beliefs, and the hard, messy reality of change.Matt unpacks what it really means to “take the red pill”: leaving the comfort of your personal matrix, enduring an initial season of discomfort or even suffering, and slowly rebuilding your ability to cope, grow, and demand better—from yourself, your relationships, and your career.Key Topics Covered“There is no spoon” and social constructsThe Matrix as a metaphor for our personal belief systems, not just a sci-fi simulation.How ideas like “I can't,” “they won't let me,” and “this is just how it is” form our own private matrix.Money as a clear example of a social construct: it only works because we all agree it has value.Substance use disorder & the red/blue pill choiceReframing the Matrix pods and simulation as a stand-in for addiction and coping mechanisms.Drugs (or other coping tools) as a “cure” that works incredibly well… until the bill comes due.The “red pill” as the decision to leave a destructive coping mechanism and face reality.Why life often gets worse at first when someone chooses recovery—gray, flat, painful—before it gets better.Atrophy, discomfort, and rebuilding capacityNeo's physical atrophy as a metaphor for emotional and coping atrophy after long-term use.Many people aren't using to “get high” anymore—they're using just to feel normal.Relearning how to feel feelings at full intensity without a chemical buffer.Self-imposed limits and hidden capacityThe Matrix training scenes: bending the rules as a metaphor for challenging self-imposed limits.The “70% wall” idea from Navy SEAL training—quitting when there's still gas left in the tank.How often we defeat ourselves before we even truly try.The Kung Fu (David Carradine) lessonFlashback scene with the “acid pool” that turns out to be water.Believing in the danger so completely that you fail before you start.How often we do the same thing with exams, careers, and life decisions.Technicians, tests, and career ceilings“I'll never pass A6” / “I'll never get that cert” as a self-fulfilling prophecy.Questioning whether your limits are real, or chosen.Practical self-inquiry: What can I do to change this belief? What actions can I take?Relationships, work, and what we tolerateStaying in unhealthy relationships (romantic, friends, employers, clients) because “this is the best I can do.”Starting with your own role: being a better spouse, friend, or employee and expecting better treatment in return.The trap where employers say, “If they acted like good employees, I'd treat them well,” and employees say, “If they treated me well, I'd act like a good employee”—and nothing changes.Dutch Silverstein's perspectiveIt's important to treat people the way you want to be treated.But for sure: never treat someone the way you don't want to be treated.Taking the red pill in real lifeThe “red pill” as a choice, not a daily supplement.Expecting the initial result of that choice to feel worse before it feels...

Technicians don't lose the call because of price. They lose it because they solve too fast. In this episode of Windshield Time, Chris Elmore and Brandon Cockrell break down why techs jump straight to the fix — and why that instinct backfires with homeowners. When you skip LEAP (Listen, Empathize, Ask Questions, Problem Solve), you end up negotiating, apologizing, discounting… and sometimes even offending the customer. Chris shares the story of getting thrown out of a house for offering financing too quickly — and how to avoid the same mistake. You'll learn: Why "pushing the fix" sounds like begging How LEAP keeps you on the same side of the table The locomotive analogy: your customer hasn't left the station yet Why offering financing too early can blow up in your face How cognitive biases shape every objection How to diagnose people the same way you diagnose systems How to lower the customer's wall instead of trying to remove it This is the communication playbook every technician needs. Slow down, LEAP first, and watch your close rate go up.

Shops want faster workflows, fewer bottlenecks, and equipment that keeps technicians moving. On this episode of What's Treading, we set out to learn how well the new Road Force WalkAway tire balancer supports those goals during a visit to Hunter Engineering's headquarters. We wanted to see how much time a modern balancer can actually save and what that means for daily productivity inside a busy tire bay.Hunter's David Henry kicked things off by showing the biggest change: automatic inflation built directly into the balancer. Technicians can clamp the wheel, hook on the hose, and drop the hood, and the machine handles the rest. Henry explained that this feature frees up 45 to 90 seconds, which technicians can use to mount the next tire, prep weights, grab a tire from the rack, or keep another bay moving.The WalkAway still performs full Road Force diagnostics, measures spring rate, identifies stiff spots, and uses camera-based wheel measurement. But the team redesigned the hood and roller assembly to shrink the footprint by 4.5 inches to reclaim some space.Engineering Manager Nate Brower explained how the machine calculates time savings through pressure readings, volume calculations, and flow rate. It gives technicians a countdown that shows how long they have to complete other tasks. In testing, he said, pairing the Road Force WalkAway with Hunter's automated tire changers cut a four-tire job from 34 minutes to 19, which delivered a 44% time savings.The WalkAway also integrates with HunterNet, which lets multi-store operations track usage, roller drops, inflation habits, and technician performance.

The unions for air traffic controllers and technicians want to know why all of their members aren't getting bonuses for working during the government shutdown. AP correspondent Donna Warder reports.

Service Managers and Fixed Ops leaders: Are you losing control? If you're struggling with inconsistent productivity, low technician morale, and a shop where management has lost authority, you know the stakes are high. Your culture is toxic, and it's killing your business. In this episode of SDR #334, Chris Collins and Christian deliver the essential 6-STEP BLUEPRINT for service managers ready to stop the chaos, regain authority, and rebuild a high-performance team. This process is tough, but it's the ultimate cheat code for leadership success. This episode provides the actionable strategy to fix your shop's toughest problems, including: ✅ The counter-intuitive first step: Connect before you correct. Don't try to muscle your authority back. ✅ How hiring new blood immediately signals the end of the "old regime." ✅ Transforming chaos into "Law & Order" to boost tech productivity ✅ The surprising truth: Your "grumpy" techs crave approval and acceptance more than anyone. ✅ Using Gamification and the Daily Scoreboard for instant efficiency gains and accountability. ✅ Broadening your technicians' perspective by teaching them how a financial statement works. If you are a leader dealing with a tough shop culture right now, watch this episode. Learning to fix this problem one time will be the single most valuable lesson of your management career.  #ToxicShopCulture #ServiceManager #TechnicianMorale #FixedOps #ServiceAdvisor #DealershipLife #AutoRepairShop #ShopProductivity #ChrisCollins #ServiceDriveRevolution #AutomotiveLeadership #TechRetention #DealershipTraining #shopculture

In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes discuss a foundational question for aspiring HVAC entrepreneurs: Why start your own business? This episode sets the tone for an ongoing series designed specifically for small business owners and those on the cusp of taking the leap into HVAC entrepreneurship. Whether you're still moonlighting or already running jobs solo, this episode is your first step into making the right decisions from day one. Furman and Gary bring a wealth of experience. Gary is a seasoned HVAC professional and founder of HVAC Know-It-All and McCreadie HVAC, while Furman works with contractors across the country on their financials, operations, and technology as co-founder of WorkHero.Together, they blend on-the-ground expertise with startup strategy to guide future entrepreneurs.   Expect to Learn Why freedom, impact, and financial independence drive many HVAC pros to start their own businesses The mental and technical readiness needed before going solo Smart strategies to avoid burnout as a one-man show Financial planning tips before making the leap (including the pros and cons of "rage quitting") The role of community networking and how it can support solo operators   Episode Breakdown with Timestamps [00:00:00] – Introduction & Vision for the Podcast [00:02:26] – Why Start Your Own HVAC Business? [00:03:32] – The Freedom Factor [00:06:24] – The Real Demands of Business Ownership [00:08:13] – Networking as a Survival Strategy [00:08:52] – Moonlighting vs. Full Commitment [00:11:19] – Financial Opportunity vs. Income Stability [00:16:17] – Readiness Checklist: Technical, Mental, Financial [00:23:42] – The Three Roles of an HVAC Business Owner [00:27:15] – A Family Decision [00:38:25] – What's Next: Finding Your First Customer   Learn how to build a business that runs without you:

Roy Littlefield IV, vice president of government affairs at the Tire Industry Association, comes on this episode of the Modern Tire Dealer Show to provide an update on the Right to Repair movement and the Repair Act in Congress. Littlefield also shares how technicians can help move this bill to the finish line.    Click here to access TIA's Right to Repair - Report Your Issue. 

In this special episode of Leap Forward with Riesterer & Schnell, host Beau Dvorachek steps away from technology talk to spotlight the people powering the future of agricultural service. Hear inspiring journeys from Reed, Ethan, and Lukas—young technicians who started as high school apprentices and are now building rewarding careers with Riesterer & Schnell. Joined by veteran Jason Knoener, the group discusses hands-on learning, the value of mentorship, and the diverse paths into ag equipment service—even for those without a farming background.Whether you're considering a career as a service technician or just curious about what it takes to keep John Deere equipment running strong, this episode is packed with real stories, practical advice, and a look at the bright future ahead for the industry.➡️ Let's ConnectTikTokInstagramFacebookLinkedInTwitterWhy Riesterer & Schnell?Riesterer & Schnell, a progressive locally-owned John Deere dealership, has proudly been serving Wisconsin communities since 1931. Because you are committed to your land, we are determined to provide you with the very best in equipment and service. Our specialties are tractors, farm equipment, zero turns, riding lawn mowers, precision farming technology, parts and service.www.rands.com

Most technicians think their job is to fix the system. But great technicians know—the real mission is to serve the person behind the problem. In this episode of Windshield Time, Chris Elmore and Brandon Cockrell break down why The People Are the Priority in every home service call. They explore why techs fall into target fixation, how base programming shapes reactions under pressure, and what it takes to rewire your habits through empathy, communication, and emotional awareness. You'll learn: Why technical perfection means nothing without connection The firefighter analogy that changes how you see your job How to retrain your instincts through empathy and listening What cognitive tunneling teaches about mistakes and focus Why serving people first transforms your results

Bill Demaree and Aaron Blount join us to share how Tom Wood University brings high school students into the dealership for hands-on automotive learning. They discuss the “why” behind the program, the importance of ownership support in building a marketplace of future technicians, and how they structure the curriculum to prepare students for real-world success in the industry.Check out the full video version of the podcast on YouTube!About the EpisodeHost: Jay Goninen, WrenchWay, jayg@wrenchway.comGuests: Bill Demaree & Aaron Blount, Tom Wood Auto GroupLinks & ResourcesGet notified of new episodes --> Join our email listAbout WrenchWay:For Technicians & Students: wrenchway.com/solutions/technicians/For Shops & Dealerships: wrenchway.com/solutions/shops/For Instructors: wrenchway.com/solutions/schools/Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok

Live from the RTA Connect 2025 conference in Las Vegas, Marc Canton interviews Drew Morrow, a seasoned fleet manager from Cambridge, Massachusetts, who operates a private ambulance fleet. With just one and a half techs to maintain 34 vehicles, Drew is living proof of the technician shortage crisis. But instead of giving in to chaos, he shares how he uses structured calendar blocks and smart prioritization to manage both strategic planning and daily shop operations.This candid conversation dives deep into the balancing act of wrench time vs. leadership, the challenge of telling your fleet's story to executives, and why you need to be your fleet's biggest advocate. Drew also opens up about the emotional toll of trying to do it all, the importance of industry collaboration, and how to make a compelling case for hiring help or replacing aging vehicles.Whether you're running an EMS fleet or a government operation, this episode delivers actionable insights for any fleet leader struggling with time, staffing, or executive buy-in. Key Takeaways:You can't lead strategically if you're buried in the shop.Structured calendar time (like blocking hours in Outlook) helps combat chaos.Telling your story through the lens of risk and mission execution resonates with leadership.You must track KPIs like missed PMs due to poor communication.Early vehicle replacement can reduce wrench time and total cost of ownership.Peer collaboration is critical—even in competitive industries like private EMS. Speakers: Marc Canton – VP of Product & Consulting at RTA: The Fleet Success Company. With decades of fleet experience, Marc helps fleets turn performance data into action and leads RTA's consulting arm to drive meaningful success across operations.Drew Morrow – Fleet Manager for a private ambulance company in Cambridge, MA. With over 25 years in the industry, Drew brings a technician's expertise and a leader's mindset to one of the most mission-critical fleet sectors: EMS.

Ever wondered how pharmacy technicians can shape the future of pharmacy regulation? Listen as pharmacy technicians share their experiences serving on State Boards of Pharmacy and learn how you can advocate for technician representation in your state.  The information presented during the podcast reflects solely the opinions of the presenter. The information and materials are not, and are not intended as, a comprehensive source of drug information on this topic. The contents of the podcast have not been reviewed by ASHP, and should neither be interpreted as the official policies of ASHP, nor an endorsement of any product(s), nor should they be considered as a substitute for the professional judgment of the pharmacist or physician.

War, and the threat of war, spurs governments to invest in secret military technologies and weapons. Imperial Japan, ahead of the Second World War, was no exception. After the First World War, Japan set up the Noborito Research Institute: a division of scientists and technicians to invest in overt and clandestine warfare. Stephen Mercado dives into this history in his new book Japanese Spy Gear and Special Weapons: How Noborito's Scientists and Technicians Served in the Second World War and the Cold War (Pen & Sword Books: 2025). At Noborito, Japanese scientists researched fanciful weapons, like balloon bombs and death rays; covert techniques like poisons and counterfeiting—and more insidious activities, like biological weapons. Stephen Mercado, the author of The Shadow Warriors of Nakano: A History of the Imperial Japanese Army's Elite Intelligence School, has also written a dozen articles and several dozen book reviews on Asian and open-source intelligence. His writing has appeared in the journals Intelligence and National Security, International Journal of Intelligence and Counter Intelligence, Studies in Intelligence and on the website 38 North of the Henry L. Stimson Center. His translations include numerous declassified Chinese and Japanese diplomatic documents published as part of the Woodrow Wilson Center's Cold War International History Project. Retired from the CIA Open Source Enterprise, he has twice won a CIA Studies in Intelligence award for his writings. He is also a frequent contributor to the Asian Review of Books. You can find more reviews, excerpts, interviews, and essays at The Asian Review of Books, including its review of Japanese Spy Gear and Special Weapons. Follow on Twitter at @BookReviewsAsia. Nicholas Gordon is an editor for a global magazine, and a reviewer for the Asian Review of Books. He can be found on Twitter at @nickrigordon. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/new-books-network

War, and the threat of war, spurs governments to invest in secret military technologies and weapons. Imperial Japan, ahead of the Second World War, was no exception. After the First World War, Japan set up the Noborito Research Institute: a division of scientists and technicians to invest in overt and clandestine warfare. Stephen Mercado dives into this history in his new book Japanese Spy Gear and Special Weapons: How Noborito's Scientists and Technicians Served in the Second World War and the Cold War (Pen & Sword Books: 2025). At Noborito, Japanese scientists researched fanciful weapons, like balloon bombs and death rays; covert techniques like poisons and counterfeiting—and more insidious activities, like biological weapons. Stephen Mercado, the author of The Shadow Warriors of Nakano: A History of the Imperial Japanese Army's Elite Intelligence School, has also written a dozen articles and several dozen book reviews on Asian and open-source intelligence. His writing has appeared in the journals Intelligence and National Security, International Journal of Intelligence and Counter Intelligence, Studies in Intelligence and on the website 38 North of the Henry L. Stimson Center. His translations include numerous declassified Chinese and Japanese diplomatic documents published as part of the Woodrow Wilson Center's Cold War International History Project. Retired from the CIA Open Source Enterprise, he has twice won a CIA Studies in Intelligence award for his writings. He is also a frequent contributor to the Asian Review of Books. You can find more reviews, excerpts, interviews, and essays at The Asian Review of Books, including its review of Japanese Spy Gear and Special Weapons. Follow on Twitter at @BookReviewsAsia. Nicholas Gordon is an editor for a global magazine, and a reviewer for the Asian Review of Books. He can be found on Twitter at @nickrigordon. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/military-history

War, and the threat of war, spurs governments to invest in secret military technologies and weapons. Imperial Japan, ahead of the Second World War, was no exception. After the First World War, Japan set up the Noborito Research Institute: a division of scientists and technicians to invest in overt and clandestine warfare. Stephen Mercado dives into this history in his new book Japanese Spy Gear and Special Weapons: How Noborito's Scientists and Technicians Served in the Second World War and the Cold War (Pen & Sword Books: 2025). At Noborito, Japanese scientists researched fanciful weapons, like balloon bombs and death rays; covert techniques like poisons and counterfeiting—and more insidious activities, like biological weapons. Stephen Mercado, the author of The Shadow Warriors of Nakano: A History of the Imperial Japanese Army's Elite Intelligence School, has also written a dozen articles and several dozen book reviews on Asian and open-source intelligence. His writing has appeared in the journals Intelligence and National Security, International Journal of Intelligence and Counter Intelligence, Studies in Intelligence and on the website 38 North of the Henry L. Stimson Center. His translations include numerous declassified Chinese and Japanese diplomatic documents published as part of the Woodrow Wilson Center's Cold War International History Project. Retired from the CIA Open Source Enterprise, he has twice won a CIA Studies in Intelligence award for his writings. He is also a frequent contributor to the Asian Review of Books. You can find more reviews, excerpts, interviews, and essays at The Asian Review of Books, including its review of Japanese Spy Gear and Special Weapons. Follow on Twitter at @BookReviewsAsia. Nicholas Gordon is an editor for a global magazine, and a reviewer for the Asian Review of Books. He can be found on Twitter at @nickrigordon. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/science-technology-and-society

Chris Craig from RockED joins WrenchWay to discuss their partnership offering free soft skills training to schools and students. They talk about why soft skills matter for today's technicians, what training is available on the RockED app, and how schools and students can get free access to the training.View the full webinar video and slidesAbout the EpisodeHost: Jay Goninen, WrenchWay, jayg@wrenchway.comGuest: Chris Craig, RockED, chris.craig@rocked.usLinks & ResourcesGet notified of new episodes --> Join our email listGet free soft skills training for your school or students: rocked.us/solutions-tech-schoolsAbout WrenchWay:For Technicians & Students: wrenchway.com/solutions/technicians/For Shops & Dealerships: wrenchway.com/solutions/shops/For Instructors: wrenchway.com/solutions/schools/Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok

In this episode of the HVAC Know It All Podcast, host Gary McCreadie talks with Furman Haynes, Co-Founder of WorkHero. They discuss the challenges and rewards of starting and running a small HVAC business. Furman explains how new business owners often struggle with administrative tasks, financial management, and marketing. They talk about the importance of learning business practices while balancing fieldwork and how automation and processes can help owners save time and grow. Furman also shares how WorkHero supports small contractors with solutions to improve their business operations. Furman talks about the struggles small HVAC business owners face, especially with managing administrative work and finances. He explains how learning business skills while handling fieldwork can be overwhelming. Furman says that building strong processes and using automation can save time and help businesses grow. He shares how WorkHero supports contractors by simplifying tasks and improving business operations. His goal is to help owners work smarter, save time, and build successful, efficient businesses. This episode discusses the challenges of starting an HVAC business. Furman explains how new business owners often struggle with administrative tasks and managing finances. He shares how learning business practices while balancing fieldwork can be tough. Furman also talks about how processes and automation can help owners save time and grow their businesses. His focus is on helping new owners work smarter and build stronger operations. Expect to Learn: How small HVAC business owners can overcome administrative and financial challenges. Why balancing fieldwork with business tasks can be overwhelming for new owners. How automation and processes can save time and help businesses grow. Tips on managing business operations and improving efficiency with WorkHero. How building strong systems leads to smarter work and more successful businesses. Episode Highlights: [00:00] - Intro to Furman Haynes & WorkHero [02:28] - Starting a business in HVAC? Listen in [05:04] - Learning to run a business after the tools [07:54] - From tools to business: finding where to start [11:19] - Paperwork pain & helping small contractors scale [15:23] - Learning in steps & finding time to grow [18:24] - Efficiency, processes & automation in HVAC [22:10] - Podcast plans: business topics, guests, & WorkHero [26:19] - Wrapping up: what to expect & final thoughts This Episode is Kindly Sponsored by: Master: https://www.master.ca/ Cintas: https://www.cintas.com/ Cool Air Products: https://www.coolairproducts.net/ property.com: https://mccreadie.property.com SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at SupplyHouse! Follow the Guest Furman Haynes on: LinkedIn: https://www.linkedin.com/in/furmanhaynes/ WorkHero: https://www.linkedin.com/company/workherohvac/ Follow the Host: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/

In this episode of the Modern Soccer Coach Podcast, Gary sits down in Brazil with Eduardo Oliviera, an experienced coach who has worked with Brazil youth national teams and U20 teams at Botofogo, Atletico Mineiro, and Fluminese. He is also the author of the excellent book: Brazilian Coaching Methodology: Foundation Phases (Ages 5-12). Eduardo offers a fascinating look at what truly defines Brazilian football — a culture that values joy, creativity, and learning through play, while still evolving within a modern, organized framework.

On this episode of the Jered Williams show, Janet, the owner of Potomac Plumbing in Virginia, shares her journey of building a successful plumbing business. Janet explains how she and her husband, Brandon, started with three technicians and a CSR, but struggled with profitability and lack of structure. After making the difficult decision to scale back, they focused on building a strong brand, implementing effective marketing strategies, and leveraging Janet's community involvement to connect with their target audience - women in their local area. Through personal branding, social media, and hosting community events, Janet has helped Potomac Plumbing grow to a one million dollar business with just two technicians, showcasing the power of a strategic, relationship-driven approach to building a thriving plumbing company.

Kendra chats with Abigail Nickolopoulos, CVT, VTS (Zoo) about the application process for the Academy of Veterinary Zoological Medicine Technicians. How do you even get your foot in the door in the small world of zoo medicine? What size of zoo is the best for achieving this goal? Answers to these questions and more as we dive into the unique, and small world of zoo medicine!

In this episode, Allan Draper sits down with Taylor Olson, CEO and co-founder of Applause, the employee engagement and performance platform designed specifically for home service companies.Taylor, who many in the industry know as the co-founder of Slingshot, shares his journey of building solutions that bridge the gap between technician performance, customer experience, and company growth. Together, Allan and Taylor dive deep into how Applause is helping pest control companies motivate their teams, generate more Google reviews, and retain top talent in a competitive market.They discuss what true technician engagement looks like, how recognition and accountability can transform a company culture, and why the best-performing PCOs are focusing on their people just as much as their processes. Taylor also shares insights from the early days of Slingshot, the lessons learned from scaling quickly, and how those experiences shaped his vision for Applause.Whether you're a small business owner looking to improve morale or a growing operator focused on building a stronger team, this episode is packed with actionable strategies, mindset shifts, and proven methods to help you lead better and grow faster.Show Notes:Learn more about Applause: https://www.applausehq.com/

What's the difference between a good technician and a complete professional? In this episode of Windshield Time, Chris Elmore and Jesse Olson break down the final role in the Four Technician Roles framework: the Revenue Producer. Most techs think revenue means “selling.” It doesn't. As Jesse says: “Revenue without excellence is the grind. Excellence without revenue is a hobby.” Being a Revenue Producer means owning your time, your results, and your responsibility to the company and the customer. It's not about pressure — it's about stewardship. You'll learn: What it really means to be a Revenue Producer How discipline connects excellence to results Why performance pay is a reflection of stewardship, not sales pressure How to communicate value without sounding like a salesperson Why being a professional means caring about both service and revenue If you're an HVAC, plumbing, or electrical tech who wants to grow beyond just fixing, this is the mindset shift that creates long-term career success.

Why do good technicians and advisors leave—and what makes them stay? In SDR #328, Chris Collins and Christian sit down with  @clintpulver  author of I Love It Here and the “Undercover Millennial,” who has interviewed over 11,000 employees undercover to find the truth about retention. Here's what they discovered: it's not just about money. In this episode, you'll learn: - Why employees quit managers, not jobs - The status interview every Service Manager should run before an exit interview - How culture, mentorship, and recognition outperform pay raises - The leadership shift that turns churn into long-term loyalty If you're serious about keeping your best techs and advisors, this episode gives you the playbook.  #ServiceManager #FixedOps #TechnicianRetention #ServiceDrive #CarDealership #Leadership #EmployeeRetention  

In this episode of The Fleet Success Show, host Nathan Schafer sits down with Brent Messner from the City of Las Vegas to explore a topic that's essential for every fleet professional: how to build a successful and lasting career in the fleet industry.Starting from their humble beginnings as technicians, both Nathan and Brent share real, relatable stories of navigating the fleet world, embracing continuous education, and the pivotal moments that shifted their mindsets from "turning wrenches" to leading teams. Brent reflects on the moment his supervisor told him he was destined to run the place one day—a comment that sparked his journey toward leadership.The duo dive into the importance of ongoing training, why technicians need to understand more than just tools, and how building strong vendor and peer relationships accelerates career growth. Whether you're just starting your fleet journey or you're a fleet manager looking to elevate your team, this episode is packed with actionable insights.Key Takeaways:Invest in Yourself: Don't wait for your employer to offer training—seek it out and fund it if you have to. It pays off.Mentorship Starts Early: One comment from a supervisor can completely change a technician's trajectory.Training Isn't Optional: Even if you're in government and budgets are tight, training can (and should) be baked into vendor contracts.Relationships Are Everything: Your network will help you solve the problems you haven't even run into yet.Walk the Shop Floor: New fleet managers should spend time learning from their technicians and operators.Certifications Matter: Whether it's ASEs, CAFM, or CPFP, showing you're an active participant in the field builds credibility. Speaker Bios:Nathan Schafer is a Fleet Success Manager at RTA: The Fleet Success Company, with over 25 years of experience in the fleet industry. From technician to manager to consultant, Nathan brings a real-world, no-fluff perspective to helping fleets succeed.Brent Messner is the Fleet and Fuel Operations Manager for the City of Las Vegas and a co-host of the Not Just Fleet podcast. With a background in government fleet operations and a passion for technician training, Brent shares his journey from shop floor to leadership.

What separates an average technician from one customers love and leaders promote? It's not just technical skill — it's the discipline and soft skills that build trust. In this episode of Windshield Time, Chris Elmore sits down with Jesse Olson and David Grennel. David shares his personal transformation — losing 70 pounds, reshaping his habits, and sharpening his communication — and how that discipline turned him into a stronger technician and leader. Jesse and Chris highlight why appearance, preparation, and confidence shape customer trust, and how great technicians go beyond fixing problems to become true client delighters, problem solvers, and revenue producers. If you're in HVAC, plumbing, or electrical — or you're a manager training the next generation of techs — this episode shows why discipline and soft skills are the difference between being just a “fixer” and becoming unforgettable. What You'll Learn in This Episode: Why discipline is the foundation of technician success How appearance and preparation impact customer trust Why customers buy confidence as much as technical skill The Technician Triangle: client delighter, solver, producer How personal growth creates professional opportunities

Can't find experienced techs? Develop your own. Stephen Jobe, owner of Jobe and Sons Plumbing, did exactly that, turning new hires with little to no experience into dependable, field-ready pros. In this episode of Masters of Home Service, Stephen and Rich Camacho, CEO of BlueRecruit, join host Adam Sylvester to share how they train from scratch, what skills matter most early on, and how to build a team that can grow with your business. New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at http://bit.ly/4kAzgm0