Podcasts about technicians

Part 1 of the conversation with Josh Stoller and Hans Stutzman. In this episode of the series the conversation progresses to how to help a technician grow into an "advanced" technician through giving them desired responsibility. Part 2 of the conversation with Josh and Hans (part 3 of the series) will drop on January 8th in an effort to avoid the holidays. Merry Christmas and Happy New Year to all our linteners!

Technicians aren't losing deals because they lack answers. They lose trust because they solve problems too early. In this episode of Windshield Time, Chris Elmore and Noel Tarter reframe objection handling through a mindset every great technician already understands: diagnostics. An objection isn't resistance. It's a signal that something hasn't been understood yet. This conversation breaks down: Why objections point to missing information, not rejection How jumping straight to solutions creates pushback Why slowing down builds authority instead of losing momentum How LEAP works as a troubleshooting process for people The difference between pressure and professional confidence When your process is sound, persuasion isn't something you force. It's something that follows clarity.

Steve Johnson and Larry Dixon Jr., legendary drag racers, join us to share their paths in racing and how they're helping inspire the next generation of automotive enthusiasts and technicians. During the episode, Steve and Larry share their racing journeys, why everyone in life needs mentors, and how the BAT-man Scholarship supports future technicians.Check out the full video version of the podcast on YouTube!About the EpisodeHost: Jay Goninen, WrenchWay, jayg@wrenchway.comGuests: Steve Johnson and Larry Dixon Jr.Links & ResourcesGet notified of new episodes --> Join our email listBAT-Man Scholarship ProgramAbout WrenchWay:For Technicians & Students: wrenchway.com/solutions/technicians/For Shops & Dealerships: wrenchway.com/solutions/shops/For Instructors: wrenchway.com/solutions/schools/Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok

Too many HVAC, plumbing, and home service leaders feel stuck in a cycle of "meeting after the meeting." Plans sound good in the room, but out in the field, nothing really changes. Technicians are confused, office teams feel out of the loop, and commitment is hit-or-miss. In this solo episode, Chad Peterman continues the series on The Five Dysfunctions of a Team and digs into dysfunction number three: lack of commitment. He breaks down why clarity and conflict are non-negotiable if leaders want real buy-in, not silent resistance. From explaining lead costs to CSRs to involving field pros before changing processes, this conversation is built for leaders who manage techs, installers, and call center teams every day. Chad unpacks how purpose, simple scoreboards, and better one on ones can transform "gray area" into clear expectations. He shares how paths to progression, pay plan clarity, and town hall style communication can help techs feel heard, supported, and ready to chase bigger goals for their families, not just hit a daily ticket number. Ready to build a more committed, high-performing team inside your shop? Join The Arena, Chad Peterman's coaching community for home service leaders, to get practical tools, live coaching, and a network of owners and managers who are scaling the right way - https://cantstopthegrowth.com/ Additional Resources: Subscribe to CSTG on YouTube! Connect with Chad on LinkedIn Chad Peterman | CEO | Author Learn more about the Peterman Brothers Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Key Takeaways: Clarity before action: confused teams do not commit, so explain the why, what, and how before expecting buy in. Conflict creates alignment: productive disagreement in meetings leads to decisions people will actually support. Show the scoreboard: simple metrics and clear pay plans show techs exactly what winning looks like. Listen to the field: involve technicians before changing processes so decisions work in the truck, not just the office. Purpose over paycheck: connect daily work to helping families and building futures, not just closing tickets. One on ones build commitment: use individual meetings to connect goals, performance, and support for each person. Leaders remove friction: the main job of leadership is making the field's hard job easier so they can serve customers better.

Send us a textA new logo didn't change everything—owning a clear promise did. We sit down with Mark and Teresa Summers of Skagit Plumbing to unpack how winning the Great American Brand Story set off a deeper transformation: a cousin-made logo gave way to a brand with a mission their team and town could feel. From the first “lottery ticket” application to the moment they just knew they'd won, their journey shows how identity becomes the foundation for growth, culture, and community impact.We dig into the rebrand itself: a flag-shaped S that signals a flagship promise—Staked In Community—plus the language, guidelines, website, and digital assets that turned symbols into daily behaviors. The changes were immediate. Technicians volunteered for parades, a new GM role took shape with confidence, and the mascot Mr. 360 drew crowds for photos. Around town, the new vans earned texts, shout-outs, and vintage-hat nostalgia from a local radio voice. More than aesthetics, the rebrand gave everyone a story to carry, inside the shop and out on the street.If you lead a home service business, this conversation offers practical takeaways: treat brand as infrastructure, not decoration. Use a clear promise to guide hiring, training, community events, and customer experience. Let your values drive visibility—local SEO improves when your story is specific and true. The Summers also speak to the emotional side of change, honoring the old mark while choosing a future that supports scaling, better processes, and a stronger team identity. Ready to turn a logo into a legacy? Listen, share with a fellow owner, and if you feel that nudge, apply to the next Great American Brand Story. Subscribe, leave a review, and tell us the one promise your brand stands on.If you enjoyed this chat From the Yellow Chair, consider joining our newsletter, "Let's Sip Some Lemonade," where you can receive exclusive interviews, our bank of helpful downloadables, and updates on upcoming content. Please consider following and drop a review below if you enjoyed this episode. Be sure to check out our social media pages on Facebook and Instagram. From the Yellow Chair is powered by Lemon Seed, a marketing strategy and branding company for the trades. Lemon Seed specializes in rebrands, creating unique, comprehensive, organized marketing plans, social media, and graphic design. Learn more at www.LemonSeedMarketing.com Interested in being a guest on our show? Fill out this form! We'll see you next time, Lemon Heads!

Bag-in/bag-out air filtration systems protect workers during filter changes in hazardous environments, but understanding when and why they're needed makes all the difference. Go to https://www.pfpspokane.com for more information. Pure Filtration Products, Inc City: Spokane Address: 4008 East Broadway Avenue Website: http://www.pfpspokane.com

Join hosts Tyler Hubert and Hans Stutzman as they work their way through this series focusing on how to turn new and existing technicians into advanced technicians. In part one of the series Tyler talks with Zac Preston of Reynolds Ag Solutions to gather his advice on what to identify in the hiring process and how he likes to onboard new technicians to get them ready to support growers.

Thanks to our Partner, NAPA Autotech Training and Pico TechnologyWatch Full Video EpisodeIn this episode, Matt uses The Matrix—especially the line “there is no spoon”—as a metaphor for the invisible cages we build in our own minds. He connects the film to social constructs, substance use disorder, self-limiting beliefs, and the hard, messy reality of change.Matt unpacks what it really means to “take the red pill”: leaving the comfort of your personal matrix, enduring an initial season of discomfort or even suffering, and slowly rebuilding your ability to cope, grow, and demand better—from yourself, your relationships, and your career.Key Topics Covered“There is no spoon” and social constructsThe Matrix as a metaphor for our personal belief systems, not just a sci-fi simulation.How ideas like “I can't,” “they won't let me,” and “this is just how it is” form our own private matrix.Money as a clear example of a social construct: it only works because we all agree it has value.Substance use disorder & the red/blue pill choiceReframing the Matrix pods and simulation as a stand-in for addiction and coping mechanisms.Drugs (or other coping tools) as a “cure” that works incredibly well… until the bill comes due.The “red pill” as the decision to leave a destructive coping mechanism and face reality.Why life often gets worse at first when someone chooses recovery—gray, flat, painful—before it gets better.Atrophy, discomfort, and rebuilding capacityNeo's physical atrophy as a metaphor for emotional and coping atrophy after long-term use.Many people aren't using to “get high” anymore—they're using just to feel normal.Relearning how to feel feelings at full intensity without a chemical buffer.Self-imposed limits and hidden capacityThe Matrix training scenes: bending the rules as a metaphor for challenging self-imposed limits.The “70% wall” idea from Navy SEAL training—quitting when there's still gas left in the tank.How often we defeat ourselves before we even truly try.The Kung Fu (David Carradine) lessonFlashback scene with the “acid pool” that turns out to be water.Believing in the danger so completely that you fail before you start.How often we do the same thing with exams, careers, and life decisions.Technicians, tests, and career ceilings“I'll never pass A6” / “I'll never get that cert” as a self-fulfilling prophecy.Questioning whether your limits are real, or chosen.Practical self-inquiry: What can I do to change this belief? What actions can I take?Relationships, work, and what we tolerateStaying in unhealthy relationships (romantic, friends, employers, clients) because “this is the best I can do.”Starting with your own role: being a better spouse, friend, or employee and expecting better treatment in return.The trap where employers say, “If they acted like good employees, I'd treat them well,” and employees say, “If they treated me well, I'd act like a good employee”—and nothing changes.Dutch Silverstein's perspectiveIt's important to treat people the way you want to be treated.But for sure: never treat someone the way you don't want to be treated.Taking the red pill in real lifeThe “red pill” as a choice, not a daily supplement.Expecting the initial result of that choice to feel worse before it feels...

Technicians don't lose the call because of price. They lose it because they solve too fast. In this episode of Windshield Time, Chris Elmore and Brandon Cockrell break down why techs jump straight to the fix — and why that instinct backfires with homeowners. When you skip LEAP (Listen, Empathize, Ask Questions, Problem Solve), you end up negotiating, apologizing, discounting… and sometimes even offending the customer. Chris shares the story of getting thrown out of a house for offering financing too quickly — and how to avoid the same mistake. You'll learn: Why "pushing the fix" sounds like begging How LEAP keeps you on the same side of the table The locomotive analogy: your customer hasn't left the station yet Why offering financing too early can blow up in your face How cognitive biases shape every objection How to diagnose people the same way you diagnose systems How to lower the customer's wall instead of trying to remove it This is the communication playbook every technician needs. Slow down, LEAP first, and watch your close rate go up.

Shops want faster workflows, fewer bottlenecks, and equipment that keeps technicians moving. On this episode of What's Treading, we set out to learn how well the new Road Force WalkAway tire balancer supports those goals during a visit to Hunter Engineering's headquarters. We wanted to see how much time a modern balancer can actually save and what that means for daily productivity inside a busy tire bay.Hunter's David Henry kicked things off by showing the biggest change: automatic inflation built directly into the balancer. Technicians can clamp the wheel, hook on the hose, and drop the hood, and the machine handles the rest. Henry explained that this feature frees up 45 to 90 seconds, which technicians can use to mount the next tire, prep weights, grab a tire from the rack, or keep another bay moving.The WalkAway still performs full Road Force diagnostics, measures spring rate, identifies stiff spots, and uses camera-based wheel measurement. But the team redesigned the hood and roller assembly to shrink the footprint by 4.5 inches to reclaim some space.Engineering Manager Nate Brower explained how the machine calculates time savings through pressure readings, volume calculations, and flow rate. It gives technicians a countdown that shows how long they have to complete other tasks. In testing, he said, pairing the Road Force WalkAway with Hunter's automated tire changers cut a four-tire job from 34 minutes to 19, which delivered a 44% time savings.The WalkAway also integrates with HunterNet, which lets multi-store operations track usage, roller drops, inflation habits, and technician performance.

The unions for air traffic controllers and technicians want to know why all of their members aren't getting bonuses for working during the government shutdown. AP correspondent Donna Warder reports.

In this episode, we explore a powerful idea emerging from Victoria: placing industrial design students into school workshops as paid technicians to support teachers, enrich student learning, and build a new pipeline of future Design & Technologies educators. Stephen Anderson, QCHDF, speaks with Peter Murphy from RMIT about how the program works, why design students are so eager to participate, and what this model could mean for addressing the national teacher shortage. Peter also discusses his long-term vision for the learning area — including university partnerships, teacher training pathways, the need for more research in Design & Technologies, and what it will take to build a sustainable future workforce. This episode is essential listening for school leaders, teachers, and anyone passionate about strengthening our subject. Key topics: How university design students are supporting school workshops Speed-dating for schools: matching students with schools Why young designers are seeking stability and meaningful work The changing nature of the design profession Teacher shortages and long-term workforce solutions The role of Masters programs and PhD pathways Building intergenerational change within Design & Technologies Listen now and explore how your school could start a similar partnership.  

Service Managers and Fixed Ops leaders: Are you losing control? If you're struggling with inconsistent productivity, low technician morale, and a shop where management has lost authority, you know the stakes are high. Your culture is toxic, and it's killing your business. In this episode of SDR #334, Chris Collins and Christian deliver the essential 6-STEP BLUEPRINT for service managers ready to stop the chaos, regain authority, and rebuild a high-performance team. This process is tough, but it's the ultimate cheat code for leadership success. This episode provides the actionable strategy to fix your shop's toughest problems, including: ✅ The counter-intuitive first step: Connect before you correct. Don't try to muscle your authority back. ✅ How hiring new blood immediately signals the end of the "old regime." ✅ Transforming chaos into "Law & Order" to boost tech productivity ✅ The surprising truth: Your "grumpy" techs crave approval and acceptance more than anyone. ✅ Using Gamification and the Daily Scoreboard for instant efficiency gains and accountability. ✅ Broadening your technicians' perspective by teaching them how a financial statement works. If you are a leader dealing with a tough shop culture right now, watch this episode. Learning to fix this problem one time will be the single most valuable lesson of your management career.  #ToxicShopCulture #ServiceManager #TechnicianMorale #FixedOps #ServiceAdvisor #DealershipLife #AutoRepairShop #ShopProductivity #ChrisCollins #ServiceDriveRevolution #AutomotiveLeadership #TechRetention #DealershipTraining #shopculture

In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes discuss a foundational question for aspiring HVAC entrepreneurs: Why start your own business? This episode sets the tone for an ongoing series designed specifically for small business owners and those on the cusp of taking the leap into HVAC entrepreneurship. Whether you're still moonlighting or already running jobs solo, this episode is your first step into making the right decisions from day one. Furman and Gary bring a wealth of experience. Gary is a seasoned HVAC professional and founder of HVAC Know-It-All and McCreadie HVAC, while Furman works with contractors across the country on their financials, operations, and technology as co-founder of WorkHero.Together, they blend on-the-ground expertise with startup strategy to guide future entrepreneurs.   Expect to Learn Why freedom, impact, and financial independence drive many HVAC pros to start their own businesses The mental and technical readiness needed before going solo Smart strategies to avoid burnout as a one-man show Financial planning tips before making the leap (including the pros and cons of "rage quitting") The role of community networking and how it can support solo operators   Episode Breakdown with Timestamps [00:00:00] – Introduction & Vision for the Podcast [00:02:26] – Why Start Your Own HVAC Business? [00:03:32] – The Freedom Factor [00:06:24] – The Real Demands of Business Ownership [00:08:13] – Networking as a Survival Strategy [00:08:52] – Moonlighting vs. Full Commitment [00:11:19] – Financial Opportunity vs. Income Stability [00:16:17] – Readiness Checklist: Technical, Mental, Financial [00:23:42] – The Three Roles of an HVAC Business Owner [00:27:15] – A Family Decision [00:38:25] – What's Next: Finding Your First Customer   Learn how to build a business that runs without you:

Roy Littlefield IV, vice president of government affairs at the Tire Industry Association, comes on this episode of the Modern Tire Dealer Show to provide an update on the Right to Repair movement and the Repair Act in Congress. Littlefield also shares how technicians can help move this bill to the finish line.    Click here to access TIA's Right to Repair - Report Your Issue. 

In this special episode of Leap Forward with Riesterer & Schnell, host Beau Dvorachek steps away from technology talk to spotlight the people powering the future of agricultural service. Hear inspiring journeys from Reed, Ethan, and Lukas—young technicians who started as high school apprentices and are now building rewarding careers with Riesterer & Schnell. Joined by veteran Jason Knoener, the group discusses hands-on learning, the value of mentorship, and the diverse paths into ag equipment service—even for those without a farming background.Whether you're considering a career as a service technician or just curious about what it takes to keep John Deere equipment running strong, this episode is packed with real stories, practical advice, and a look at the bright future ahead for the industry.➡️ Let's ConnectTikTokInstagramFacebookLinkedInTwitterWhy Riesterer & Schnell?Riesterer & Schnell, a progressive locally-owned John Deere dealership, has proudly been serving Wisconsin communities since 1931. Because you are committed to your land, we are determined to provide you with the very best in equipment and service. Our specialties are tractors, farm equipment, zero turns, riding lawn mowers, precision farming technology, parts and service.www.rands.com

Most technicians think their job is to fix the system. But great technicians know—the real mission is to serve the person behind the problem. In this episode of Windshield Time, Chris Elmore and Brandon Cockrell break down why The People Are the Priority in every home service call. They explore why techs fall into target fixation, how base programming shapes reactions under pressure, and what it takes to rewire your habits through empathy, communication, and emotional awareness. You'll learn: Why technical perfection means nothing without connection The firefighter analogy that changes how you see your job How to retrain your instincts through empathy and listening What cognitive tunneling teaches about mistakes and focus Why serving people first transforms your results

Bill Demaree and Aaron Blount join us to share how Tom Wood University brings high school students into the dealership for hands-on automotive learning. They discuss the “why” behind the program, the importance of ownership support in building a marketplace of future technicians, and how they structure the curriculum to prepare students for real-world success in the industry.Check out the full video version of the podcast on YouTube!About the EpisodeHost: Jay Goninen, WrenchWay, jayg@wrenchway.comGuests: Bill Demaree & Aaron Blount, Tom Wood Auto GroupLinks & ResourcesGet notified of new episodes --> Join our email listAbout WrenchWay:For Technicians & Students: wrenchway.com/solutions/technicians/For Shops & Dealerships: wrenchway.com/solutions/shops/For Instructors: wrenchway.com/solutions/schools/Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok

Live from the RTA Connect 2025 conference in Las Vegas, Marc Canton interviews Drew Morrow, a seasoned fleet manager from Cambridge, Massachusetts, who operates a private ambulance fleet. With just one and a half techs to maintain 34 vehicles, Drew is living proof of the technician shortage crisis. But instead of giving in to chaos, he shares how he uses structured calendar blocks and smart prioritization to manage both strategic planning and daily shop operations.This candid conversation dives deep into the balancing act of wrench time vs. leadership, the challenge of telling your fleet's story to executives, and why you need to be your fleet's biggest advocate. Drew also opens up about the emotional toll of trying to do it all, the importance of industry collaboration, and how to make a compelling case for hiring help or replacing aging vehicles.Whether you're running an EMS fleet or a government operation, this episode delivers actionable insights for any fleet leader struggling with time, staffing, or executive buy-in. Key Takeaways:You can't lead strategically if you're buried in the shop.Structured calendar time (like blocking hours in Outlook) helps combat chaos.Telling your story through the lens of risk and mission execution resonates with leadership.You must track KPIs like missed PMs due to poor communication.Early vehicle replacement can reduce wrench time and total cost of ownership.Peer collaboration is critical—even in competitive industries like private EMS. Speakers: Marc Canton – VP of Product & Consulting at RTA: The Fleet Success Company. With decades of fleet experience, Marc helps fleets turn performance data into action and leads RTA's consulting arm to drive meaningful success across operations.Drew Morrow – Fleet Manager for a private ambulance company in Cambridge, MA. With over 25 years in the industry, Drew brings a technician's expertise and a leader's mindset to one of the most mission-critical fleet sectors: EMS.

Ever wondered how pharmacy technicians can shape the future of pharmacy regulation? Listen as pharmacy technicians share their experiences serving on State Boards of Pharmacy and learn how you can advocate for technician representation in your state.  The information presented during the podcast reflects solely the opinions of the presenter. The information and materials are not, and are not intended as, a comprehensive source of drug information on this topic. The contents of the podcast have not been reviewed by ASHP, and should neither be interpreted as the official policies of ASHP, nor an endorsement of any product(s), nor should they be considered as a substitute for the professional judgment of the pharmacist or physician.

War, and the threat of war, spurs governments to invest in secret military technologies and weapons. Imperial Japan, ahead of the Second World War, was no exception. After the First World War, Japan set up the Noborito Research Institute: a division of scientists and technicians to invest in overt and clandestine warfare. Stephen Mercado dives into this history in his new book Japanese Spy Gear and Special Weapons: How Noborito's Scientists and Technicians Served in the Second World War and the Cold War (Pen & Sword Books: 2025). At Noborito, Japanese scientists researched fanciful weapons, like balloon bombs and death rays; covert techniques like poisons and counterfeiting—and more insidious activities, like biological weapons. Stephen Mercado, the author of The Shadow Warriors of Nakano: A History of the Imperial Japanese Army's Elite Intelligence School, has also written a dozen articles and several dozen book reviews on Asian and open-source intelligence. His writing has appeared in the journals Intelligence and National Security, International Journal of Intelligence and Counter Intelligence, Studies in Intelligence and on the website 38 North of the Henry L. Stimson Center. His translations include numerous declassified Chinese and Japanese diplomatic documents published as part of the Woodrow Wilson Center's Cold War International History Project. Retired from the CIA Open Source Enterprise, he has twice won a CIA Studies in Intelligence award for his writings. He is also a frequent contributor to the Asian Review of Books. You can find more reviews, excerpts, interviews, and essays at The Asian Review of Books, including its review of Japanese Spy Gear and Special Weapons. Follow on Twitter at @BookReviewsAsia. Nicholas Gordon is an editor for a global magazine, and a reviewer for the Asian Review of Books. He can be found on Twitter at @nickrigordon. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/new-books-network

War, and the threat of war, spurs governments to invest in secret military technologies and weapons. Imperial Japan, ahead of the Second World War, was no exception. After the First World War, Japan set up the Noborito Research Institute: a division of scientists and technicians to invest in overt and clandestine warfare. Stephen Mercado dives into this history in his new book Japanese Spy Gear and Special Weapons: How Noborito's Scientists and Technicians Served in the Second World War and the Cold War (Pen & Sword Books: 2025). At Noborito, Japanese scientists researched fanciful weapons, like balloon bombs and death rays; covert techniques like poisons and counterfeiting—and more insidious activities, like biological weapons. Stephen Mercado, the author of The Shadow Warriors of Nakano: A History of the Imperial Japanese Army's Elite Intelligence School, has also written a dozen articles and several dozen book reviews on Asian and open-source intelligence. His writing has appeared in the journals Intelligence and National Security, International Journal of Intelligence and Counter Intelligence, Studies in Intelligence and on the website 38 North of the Henry L. Stimson Center. His translations include numerous declassified Chinese and Japanese diplomatic documents published as part of the Woodrow Wilson Center's Cold War International History Project. Retired from the CIA Open Source Enterprise, he has twice won a CIA Studies in Intelligence award for his writings. He is also a frequent contributor to the Asian Review of Books. You can find more reviews, excerpts, interviews, and essays at The Asian Review of Books, including its review of Japanese Spy Gear and Special Weapons. Follow on Twitter at @BookReviewsAsia. Nicholas Gordon is an editor for a global magazine, and a reviewer for the Asian Review of Books. He can be found on Twitter at @nickrigordon. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/military-history

War, and the threat of war, spurs governments to invest in secret military technologies and weapons. Imperial Japan, ahead of the Second World War, was no exception. After the First World War, Japan set up the Noborito Research Institute: a division of scientists and technicians to invest in overt and clandestine warfare. Stephen Mercado dives into this history in his new book Japanese Spy Gear and Special Weapons: How Noborito's Scientists and Technicians Served in the Second World War and the Cold War (Pen & Sword Books: 2025). At Noborito, Japanese scientists researched fanciful weapons, like balloon bombs and death rays; covert techniques like poisons and counterfeiting—and more insidious activities, like biological weapons. Stephen Mercado, the author of The Shadow Warriors of Nakano: A History of the Imperial Japanese Army's Elite Intelligence School, has also written a dozen articles and several dozen book reviews on Asian and open-source intelligence. His writing has appeared in the journals Intelligence and National Security, International Journal of Intelligence and Counter Intelligence, Studies in Intelligence and on the website 38 North of the Henry L. Stimson Center. His translations include numerous declassified Chinese and Japanese diplomatic documents published as part of the Woodrow Wilson Center's Cold War International History Project. Retired from the CIA Open Source Enterprise, he has twice won a CIA Studies in Intelligence award for his writings. He is also a frequent contributor to the Asian Review of Books. You can find more reviews, excerpts, interviews, and essays at The Asian Review of Books, including its review of Japanese Spy Gear and Special Weapons. Follow on Twitter at @BookReviewsAsia. Nicholas Gordon is an editor for a global magazine, and a reviewer for the Asian Review of Books. He can be found on Twitter at @nickrigordon. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/science-technology-and-society

War, and the threat of war, spurs governments to invest in secret military technologies and weapons. Imperial Japan, ahead of the Second World War, was no exception. After the First World War, Japan set up the Noborito Research Institute: a division of scientists and technicians to invest in overt and clandestine warfare. Stephen Mercado dives into this history in his new book Japanese Spy Gear and Special Weapons: How Noborito's Scientists and Technicians Served in the Second World War and the Cold War (Pen & Sword Books: 2025). At Noborito, Japanese scientists researched fanciful weapons, like balloon bombs and death rays; covert techniques like poisons and counterfeiting—and more insidious activities, like biological weapons. Stephen Mercado, the author of The Shadow Warriors of Nakano: A History of the Imperial Japanese Army's Elite Intelligence School, has also written a dozen articles and several dozen book reviews on Asian and open-source intelligence. His writing has appeared in the journals Intelligence and National Security, International Journal of Intelligence and Counter Intelligence, Studies in Intelligence and on the website 38 North of the Henry L. Stimson Center. His translations include numerous declassified Chinese and Japanese diplomatic documents published as part of the Woodrow Wilson Center's Cold War International History Project. Retired from the CIA Open Source Enterprise, he has twice won a CIA Studies in Intelligence award for his writings. He is also a frequent contributor to the Asian Review of Books. You can find more reviews, excerpts, interviews, and essays at The Asian Review of Books, including its review of Japanese Spy Gear and Special Weapons. Follow on Twitter at @BookReviewsAsia. Nicholas Gordon is an editor for a global magazine, and a reviewer for the Asian Review of Books. He can be found on Twitter at @nickrigordon. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/japanese-studies

War, and the threat of war, spurs governments to invest in secret military technologies and weapons. Imperial Japan, ahead of the Second World War, was no exception. After the First World War, Japan set up the Noborito Research Institute: a division of scientists and technicians to invest in overt and clandestine warfare. Stephen Mercado dives into this history in his new book Japanese Spy Gear and Special Weapons: How Noborito's Scientists and Technicians Served in the Second World War and the Cold War (Pen & Sword Books: 2025). At Noborito, Japanese scientists researched fanciful weapons, like balloon bombs and death rays; covert techniques like poisons and counterfeiting—and more insidious activities, like biological weapons. Stephen Mercado, the author of The Shadow Warriors of Nakano: A History of the Imperial Japanese Army's Elite Intelligence School, has also written a dozen articles and several dozen book reviews on Asian and open-source intelligence. His writing has appeared in the journals Intelligence and National Security, International Journal of Intelligence and Counter Intelligence, Studies in Intelligence and on the website 38 North of the Henry L. Stimson Center. His translations include numerous declassified Chinese and Japanese diplomatic documents published as part of the Woodrow Wilson Center's Cold War International History Project. Retired from the CIA Open Source Enterprise, he has twice won a CIA Studies in Intelligence award for his writings. He is also a frequent contributor to the Asian Review of Books. You can find more reviews, excerpts, interviews, and essays at The Asian Review of Books, including its review of Japanese Spy Gear and Special Weapons. Follow on Twitter at @BookReviewsAsia. Nicholas Gordon is an editor for a global magazine, and a reviewer for the Asian Review of Books. He can be found on Twitter at @nickrigordon. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/asian-review

Chris Craig from RockED joins WrenchWay to discuss their partnership offering free soft skills training to schools and students. They talk about why soft skills matter for today's technicians, what training is available on the RockED app, and how schools and students can get free access to the training.View the full webinar video and slidesAbout the EpisodeHost: Jay Goninen, WrenchWay, jayg@wrenchway.comGuest: Chris Craig, RockED, chris.craig@rocked.usLinks & ResourcesGet notified of new episodes --> Join our email listGet free soft skills training for your school or students: rocked.us/solutions-tech-schoolsAbout WrenchWay:For Technicians & Students: wrenchway.com/solutions/technicians/For Shops & Dealerships: wrenchway.com/solutions/shops/For Instructors: wrenchway.com/solutions/schools/Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok

In this episode of the HVAC Know It All Podcast, host Gary McCreadie talks with Furman Haynes, Co-Founder of WorkHero. They discuss the challenges and rewards of starting and running a small HVAC business. Furman explains how new business owners often struggle with administrative tasks, financial management, and marketing. They talk about the importance of learning business practices while balancing fieldwork and how automation and processes can help owners save time and grow. Furman also shares how WorkHero supports small contractors with solutions to improve their business operations. Furman talks about the struggles small HVAC business owners face, especially with managing administrative work and finances. He explains how learning business skills while handling fieldwork can be overwhelming. Furman says that building strong processes and using automation can save time and help businesses grow. He shares how WorkHero supports contractors by simplifying tasks and improving business operations. His goal is to help owners work smarter, save time, and build successful, efficient businesses. This episode discusses the challenges of starting an HVAC business. Furman explains how new business owners often struggle with administrative tasks and managing finances. He shares how learning business practices while balancing fieldwork can be tough. Furman also talks about how processes and automation can help owners save time and grow their businesses. His focus is on helping new owners work smarter and build stronger operations. Expect to Learn: How small HVAC business owners can overcome administrative and financial challenges. Why balancing fieldwork with business tasks can be overwhelming for new owners. How automation and processes can save time and help businesses grow. Tips on managing business operations and improving efficiency with WorkHero. How building strong systems leads to smarter work and more successful businesses. Episode Highlights: [00:00] - Intro to Furman Haynes & WorkHero [02:28] - Starting a business in HVAC? Listen in [05:04] - Learning to run a business after the tools [07:54] - From tools to business: finding where to start [11:19] - Paperwork pain & helping small contractors scale [15:23] - Learning in steps & finding time to grow [18:24] - Efficiency, processes & automation in HVAC [22:10] - Podcast plans: business topics, guests, & WorkHero [26:19] - Wrapping up: what to expect & final thoughts This Episode is Kindly Sponsored by: Master: https://www.master.ca/ Cintas: https://www.cintas.com/ Cool Air Products: https://www.coolairproducts.net/ property.com: https://mccreadie.property.com SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at SupplyHouse! Follow the Guest Furman Haynes on: LinkedIn: https://www.linkedin.com/in/furmanhaynes/ WorkHero: https://www.linkedin.com/company/workherohvac/ Follow the Host: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/

In this episode of the Modern Soccer Coach Podcast, Gary sits down in Brazil with Eduardo Oliviera, an experienced coach who has worked with Brazil youth national teams and U20 teams at Botofogo, Atletico Mineiro, and Fluminese. He is also the author of the excellent book: Brazilian Coaching Methodology: Foundation Phases (Ages 5-12). Eduardo offers a fascinating look at what truly defines Brazilian football — a culture that values joy, creativity, and learning through play, while still evolving within a modern, organized framework.

On this episode of the Jered Williams show, Janet, the owner of Potomac Plumbing in Virginia, shares her journey of building a successful plumbing business. Janet explains how she and her husband, Brandon, started with three technicians and a CSR, but struggled with profitability and lack of structure. After making the difficult decision to scale back, they focused on building a strong brand, implementing effective marketing strategies, and leveraging Janet's community involvement to connect with their target audience - women in their local area. Through personal branding, social media, and hosting community events, Janet has helped Potomac Plumbing grow to a one million dollar business with just two technicians, showcasing the power of a strategic, relationship-driven approach to building a thriving plumbing company.

Kendra chats with Abigail Nickolopoulos, CVT, VTS (Zoo) about the application process for the Academy of Veterinary Zoological Medicine Technicians. How do you even get your foot in the door in the small world of zoo medicine? What size of zoo is the best for achieving this goal? Answers to these questions and more as we dive into the unique, and small world of zoo medicine!

In this episode, Allan Draper sits down with Taylor Olson, CEO and co-founder of Applause, the employee engagement and performance platform designed specifically for home service companies.Taylor, who many in the industry know as the co-founder of Slingshot, shares his journey of building solutions that bridge the gap between technician performance, customer experience, and company growth. Together, Allan and Taylor dive deep into how Applause is helping pest control companies motivate their teams, generate more Google reviews, and retain top talent in a competitive market.They discuss what true technician engagement looks like, how recognition and accountability can transform a company culture, and why the best-performing PCOs are focusing on their people just as much as their processes. Taylor also shares insights from the early days of Slingshot, the lessons learned from scaling quickly, and how those experiences shaped his vision for Applause.Whether you're a small business owner looking to improve morale or a growing operator focused on building a stronger team, this episode is packed with actionable strategies, mindset shifts, and proven methods to help you lead better and grow faster.Show Notes:Learn more about Applause: https://www.applausehq.com/

What's the difference between a good technician and a complete professional? In this episode of Windshield Time, Chris Elmore and Jesse Olson break down the final role in the Four Technician Roles framework: the Revenue Producer. Most techs think revenue means “selling.” It doesn't. As Jesse says: “Revenue without excellence is the grind. Excellence without revenue is a hobby.” Being a Revenue Producer means owning your time, your results, and your responsibility to the company and the customer. It's not about pressure — it's about stewardship. You'll learn: What it really means to be a Revenue Producer How discipline connects excellence to results Why performance pay is a reflection of stewardship, not sales pressure How to communicate value without sounding like a salesperson Why being a professional means caring about both service and revenue If you're an HVAC, plumbing, or electrical tech who wants to grow beyond just fixing, this is the mindset shift that creates long-term career success.

Rob and Phil discuss what they believe in the future in aviation maintenance. This is also the first new and updated podcast. They discuss A&P schools, pay, and future of new incoming AMT's.Let's get this and have some fun Any suggestions or comments send us a text!

Why do good technicians and advisors leave—and what makes them stay? In SDR #328, Chris Collins and Christian sit down with  @clintpulver  author of I Love It Here and the “Undercover Millennial,” who has interviewed over 11,000 employees undercover to find the truth about retention. Here's what they discovered: it's not just about money. In this episode, you'll learn: - Why employees quit managers, not jobs - The status interview every Service Manager should run before an exit interview - How culture, mentorship, and recognition outperform pay raises - The leadership shift that turns churn into long-term loyalty If you're serious about keeping your best techs and advisors, this episode gives you the playbook.  #ServiceManager #FixedOps #TechnicianRetention #ServiceDrive #CarDealership #Leadership #EmployeeRetention  

In this episode of The Fleet Success Show, host Nathan Schafer sits down with Brent Messner from the City of Las Vegas to explore a topic that's essential for every fleet professional: how to build a successful and lasting career in the fleet industry.Starting from their humble beginnings as technicians, both Nathan and Brent share real, relatable stories of navigating the fleet world, embracing continuous education, and the pivotal moments that shifted their mindsets from "turning wrenches" to leading teams. Brent reflects on the moment his supervisor told him he was destined to run the place one day—a comment that sparked his journey toward leadership.The duo dive into the importance of ongoing training, why technicians need to understand more than just tools, and how building strong vendor and peer relationships accelerates career growth. Whether you're just starting your fleet journey or you're a fleet manager looking to elevate your team, this episode is packed with actionable insights.Key Takeaways:Invest in Yourself: Don't wait for your employer to offer training—seek it out and fund it if you have to. It pays off.Mentorship Starts Early: One comment from a supervisor can completely change a technician's trajectory.Training Isn't Optional: Even if you're in government and budgets are tight, training can (and should) be baked into vendor contracts.Relationships Are Everything: Your network will help you solve the problems you haven't even run into yet.Walk the Shop Floor: New fleet managers should spend time learning from their technicians and operators.Certifications Matter: Whether it's ASEs, CAFM, or CPFP, showing you're an active participant in the field builds credibility. Speaker Bios:Nathan Schafer is a Fleet Success Manager at RTA: The Fleet Success Company, with over 25 years of experience in the fleet industry. From technician to manager to consultant, Nathan brings a real-world, no-fluff perspective to helping fleets succeed.Brent Messner is the Fleet and Fuel Operations Manager for the City of Las Vegas and a co-host of the Not Just Fleet podcast. With a background in government fleet operations and a passion for technician training, Brent shares his journey from shop floor to leadership.

What separates an average technician from one customers love and leaders promote? It's not just technical skill — it's the discipline and soft skills that build trust. In this episode of Windshield Time, Chris Elmore sits down with Jesse Olson and David Grennel. David shares his personal transformation — losing 70 pounds, reshaping his habits, and sharpening his communication — and how that discipline turned him into a stronger technician and leader. Jesse and Chris highlight why appearance, preparation, and confidence shape customer trust, and how great technicians go beyond fixing problems to become true client delighters, problem solvers, and revenue producers. If you're in HVAC, plumbing, or electrical — or you're a manager training the next generation of techs — this episode shows why discipline and soft skills are the difference between being just a “fixer” and becoming unforgettable. What You'll Learn in This Episode: Why discipline is the foundation of technician success How appearance and preparation impact customer trust Why customers buy confidence as much as technical skill The Technician Triangle: client delighter, solver, producer How personal growth creates professional opportunities

Can't find experienced techs? Develop your own. Stephen Jobe, owner of Jobe and Sons Plumbing, did exactly that, turning new hires with little to no experience into dependable, field-ready pros. In this episode of Masters of Home Service, Stephen and Rich Camacho, CEO of BlueRecruit, join host Adam Sylvester to share how they train from scratch, what skills matter most early on, and how to build a team that can grow with your business. New to Jobber? Masters of Home Service listeners can claim an exclusive discount for Jobber at http://bit.ly/4kAzgm0

Recorded live at the Milwaukee Pipeline 2025 event, Leah Balto, Group Manager of Product Marketing at Milwaukee Tool, joins host Jay Goninen to walk us through Milwaukee's latest hand tool kits, explain how the team studies technicians in real-world settings to inspire smarter innovations, and share how Milwaukee Tool is investing in solutions that support technicians' long-term health.Check out the full video version of the podcast on YouTube!About the EpisodeHost: Jay Goninen, WrenchWay, jayg@wrenchway.comGuest: Leah Balto, Group Manager of Product Marketing, Milwaukee ToolLinks & ResourcesGet notified of new episodes --> Join our email listAbout WrenchWay:For Technicians & Students: wrenchway.com/solutions/technicians/For Shops & Dealerships: wrenchway.com/solutions/shops/For Instructors: wrenchway.com/solutions/schools/Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok

Like the show? Show your support by using our sponsors.Promotive can help you find your dream job. Touch HERE to see open jobs.Need to update your shop systems and software? Try Tekmetric HEREIn this episode, Jeff talks with Josh Parnell from the Limitless Leadership Podcast. Josh shares why recognition, rather than pay, is the number one reason that technicians stay vs leave their jobs. They also talk about the importance of meaningful one-on-ones and consistent follow-through for building trust and accountability in the shop.Check out the Limitless Leadership Podcast with Josh Parnell HERESign up for the ASTA Expo happening September 25-28 HERE00:00 Technician Retention Beyond Pay09:19 "Effective Leadership: Embrace One-on-Ones"13:11 "Now is the Time"17:22 "Safety, Trust, and Clarity"26:11 "Culture and Pride in Work"29:09 Empowering Lives Through Auto Repair34:35 "Embracing Life's Lessons"39:36 Empowering Leaders Through Coaching43:51 Instincts and Individual Methods Matter52:10 Teaching Enhances Understanding54:22 Empowering Change Through Questions01:01:20 Prioritizing Friendship in Workplaces01:05:32 Foundation Through Core Values01:11:19 Service Mindset vs. Problem Solving01:15:14 ASTA Attracts Social Media Influencers Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232

Technicians from the SEC Network began work Thursday on Mizzou‘s Columbia campus constructing the set they'll use for the “SEC Nation” broadcast Saturday morning. Mizzou's Carnahan Quad is expected to be packed with Tiger fans wearing black and gold this afternoon and Saturday morning. The “Paul Finebaum show” airs today from 2-6 pm on the Mizzou campus, and “SEC Nation” airs live Saturday morning from 9-11 am. “SEC Nation” is hosted by Laura Rutledge who is joined by Mr. Finebaum, Roman Harper, Jordan Rodgers and former Heisman winner Tim Tebow. Mizzou associate athletic director Dave Matter appeared live on 939 the Eagle's "Wake Up Missouri" to discuss the Mizzou/Kansas Border showdown, changes regarding entry at Memorial Stadium and the importance of SEC Nation coming to town. Mr. Matter tells listeners this is a big deal, noting they haven't had their full show in Columbia since 2019. Dave also says Mizzou football coach Eliah Drinkwitz will appear on the Finebaum show today. Dave also discussed the rivalry between Mizzou and Kansas:

Every great service technician knows the 3 C's: competence, confidence, and control. But how do you actually build them? In this episode of Windshield Time, Chris Elmore and James “J Dub” Walker break down how technicians can go from just “knowing the work” to leading conversations with customers and closing calls with confidence. Inside this episode: -Why competence always comes first (skills + knowledge = confidence) -The role of personality profiles (High S & High C) in shaping confidence -Why asking for help is growth, not “faking it” -How to handle customer objections without losing control -The secret to translating technical jargon into customer-friendly language -Why questions restore control when conversations go sideways Whether you're in HVAC, plumbing, or electrical, this episode will help you turn technical competence into customer trust, stronger communication, and more closed calls.

Rena Rennebohm, CEO of Empowered Advisor, shares why shops thrive when service advisors put technicians first. With years of experience coaching advisors, Rena explains how stronger collaboration between advisors and technicians leads to better shop culture and performance. She also dives into challenges such as high service advisor turnover, the lack of respect advisors often face, and why she believes nearly 50% of shops are short-staffed at the front.Check out the full video version of the podcast on YouTube!About the EpisodeHost: Jay Goninen, WrenchWay, jayg@wrenchway.comGuest: Rena Rennebohm, Empowered Advisor, rena@empoweryouradvisor.comSponsor: Jasper Engines & TransmissionsLinks & ResourcesGet notified of new episodes --> Join our email listAbout WrenchWay:For Technicians & Students: wrenchway.com/solutions/technicians/For Shops & Dealerships: wrenchway.com/solutions/shops/For Instructors: wrenchway.com/solutions/schools/Connect with us on social: Facebook Instagram X LinkedIn YouTube TikTok

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In this solo episode of the HVAC Know It All Podcast, host Gary McCreadie, Director of Player Development and Head Coach at Shelburne Soccer Club and President of McCreadie HVAC & Refrigeration Services and HVAC Know It All Inc, shares real-world lessons from the field, focusing on pulling vacuums and handling customer repairs. He explains why larger hoses improve vacuum speed, clears up common HVAC myths, and stresses the value of testing and thinking critically. Gary also talks about fixing equipment with limited budgets, using a coil-combing tool, and keeping customers running while maintaining safety and trust. It's a helpful, honest episode full of tips for techs working in real-world conditions. Gary shares real-world HVAC stories that show why using bigger hoses speeds up vacuums and how heat helps in cold-weather jobs. He explains how simple tricks, like straightening coil fins, can improve system performance and save customers money. Gary also talks about working with limited budgets and why building trust matters more than doing things by the book. He clears up online myths and encourages techs to think before commenting. It's a clear guide for helping customers, solving problems fast, and doing honest, smart work in the field. Throughout this episode, Gary explains why bigger hoses pull faster vacuums and how testing proves it. He shares tips on using heat during cold-weather jobs and fixing coils without costly replacements. Gary also talks about real-world repairs, like using water on coils or tools to fix bent fins, and why these are smart, safe choices. He reminds techs to think before judging others online and to build trust with customers. His stories show how simple fixes, clear thinking, and honest work lead to better service and lasting relationships. Expect to Learn: Why do bigger hoses pull faster vacuums. How heat helps speed up vacuum pulls in winter. When fixing fins can improve unit performance. Why thinking before judging online matters. Simple ways to help customers without big costs. Episode Highlights: [00:00] - Why Hose Size Matters in Evacuation [03:49] - Real-World Test: Quarter Inch vs. True Blue Hose [05:27] - Freezing Moisture During Evacuation: Myth or Fact? [07:35] - Triple Evacuation: When Is It Necessary? [08:57] - Real-World HVAC: Creative Solutions on Critical Sites [11:42] - Field Testing the Oscillating Coil Comb Tool [15:12] - Dealing with Online HVAC Critics [19:38] - Scaffolding, Surge Protection & Doing the Job Right [22:04] - Never Underestimate Business Relationships This Episode is Kindly Sponsored by: Master: https://www.master.ca/ Cintas: https://www.cintas.com/ Cool Air Products: https://www.coolairproducts.net/ property.com: https://mccreadie.property.com SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Host Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ McCreadie HVAC & Refrigeration Services: https://www.linkedin.com/company/mccreadie-hvac-refrigeration-services/ HVAC Know It All Inc: https://www.linkedin.com/company/hvac-know-it-all-inc/ Shelburne Soccer Club: https://shelburnesoccerclub.sportngin.com/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/

In this episode of The Better Than Rich Show, Mike Abramowitz sits down with Danielle Putnam, president of The New Flat Rate and Top 40 Under 40 leader in the trades. Danielle shares her journey from growing up in her family's HVAC business to building one of the most powerful pricing and sales systems in the home service industry.You'll learn:How to overcome the stigma of working in the trades.Why in-house training programs are the key to recruiting and retaining young talent.The psychology behind menu pricing and why giving five options increases sales.How to apply Alex Hormozi's Dream Outcome to home service businesses.Why pricing like the company you want to become can transform your growth strategy.Practical tips on simplifying operations, saying no to distractions, and scaling smarter.Whether you run an HVAC, plumbing, or electrical company, this conversation will help you unlock new revenue, create predictable growth, and empower your technicians to sell without pressure.00:00 – Introduction to Danielle Putnam02:00 – Childhood in the trades and overcoming stigma06:30 – Training and developing young talent in-house08:20 – The origin of menu pricing and The New Flat Rate12:00 – Why customers buy more when given choices16:00 – Applying Alex Hormozi's offer equation18:30 – Pricing as the company you want to become23:00 – Five-option psychology and decision fatigue30:00 – Sales process: new clients vs. existing clients33:00 – How maintenance visits can drive $1,400 average tickets35:50 – Why payment options increase closing rates36:50 – Simplifying business and life as an entrepreneur38:10 – What it means to be Better Than Rich39:40 – Learn more about The New Flat Rate & beta launchResources & Links Mentioned:The New Flat RateA Higher, Better People Faster by Ryan Englin (Referenced by Mike Abramowitz as upcoming guest and relevant to training/hiring in the trades.)Matt Michel's book on pricing (Danielle referenced this book when explaining pricing strategy and “act as if” pricing.)Alex Hormozi's framework (Not a book directly cited, but Danielle and Mike explicitly referenced his “dream outcome, likelihood, time delay, effort/sacrifice” formula, which comes from Hormozi's $100M Offers.)Connect with Danielle Putnam:Email: danielle@thenewflatrate.comLinkedIn: Danielle PutnamThe New Flat Rate PodcastConnect with Better Than Rich:WebsiteFacebookInstagramTikTokYouTubeLinkedIn

Grif Reome is the Director of Technical Workforce Development of Komatsu North America. After starting on the tools at his family's construction company, he's risen through the technician ranks to lead efforts to recruit and train the next generation of technicians. Learn more at https://www.komatsu.com/en-us Learn more about attending the 2025 Ariat Dirt World Summit by visiting www.dirtworld.com! Questions or feedback? Email us at dirttalk@buildwitt.com!

Thanks to our Partners, NAPA Auto Care and NAPA TRACS This episode dives into the real challenges of technician retention and why it's time to rebrand automotive careers, moving beyond the outdated terms “mechanic” or “technician” to embrace the title of “specialist.” Craig Noel unpacks the urgent need to move away from traditional flat rate pay systems and toward compensation models that prioritize fair pay, financial security, and work-life balance. He also shares his own innovative pay structure designed to reward skill and dedication while keeping top talent engaged. Craig Noel, Sun Automotive, Springfield, OR. Listen to Craig's previous episodes HERE Show Notes Watch Full Video Episode Rise of the Specialist - A NEW Language Standard for Auto Repair Specialists: https://remarkableresults.biz/downloads/ Episodic Education (00:01:06) Shop Expansion and ADAS Specialty (00:01:45) Staffing Challenges and Work-Life Balance Shift (00:02:54) From Mechanic to Technician to Specialist (00:05:22) The Rise of the Specialist (00:06:22) Educating Consumers on Complexity (00:07:56) Recognition and Respect for Technicians (00:09:52) Shift from Flat Rate to Work-Life Balance (00:10:24) Craig's New Pay Structure (00:12:47) Bridging the Generational Gap (00:20:06) Financial Transparency with Staff (00:21:03) Personal Motivation for Change (00:23:34) Recruitment and Retention Strategies (00:26:58) Diverse Career Paths in Automotive (00:27:47) The Power of Language: Calibration Specialist (00:29:05) Educating Customers on Technical Systems (00:29:47) Value of ASE Certification and Public Recognition (00:30:56) Integrity and Problem-Solving in the Shop (00:32:09) Training...

In this episode of the HVAC Know It All Podcast, host Gary McCreadie is joined by Jamie Kitchen, an HVAC expert, Training and Account Manager at Danfoss, to talk all about TX valves for heat pumps. Jamie breaks down how these valves work in both heating and cooling modes and why they need to handle refrigerant flow in two directions. They discuss the parts of a TX valve, how pressure and temperature control the flow, and why Danfoss uses stainless steel in their design. Jamie also explains how proper installation helps prevent common issues and why external equalizers are important in many setups. It's a must-listen for anyone working with heat pumps. Jamie Kitchen from Danfoss joins Gary to talk about TX valves used in heat pumps. Jamie explains how these valves control refrigerant flow when switching between heating and cooling. He breaks down how the valve parts work together, using pressure and temperature to open and close. They also talk about why heat pumps need special valves, and how check valves help flow in both directions. Jamie explains why Danfoss uses stainless steel bulbs and tubes to stop leaks and handle rough conditions. It's a helpful talk for techs who want to understand heat pump valves better and install them correctly. Jamie explains how TX valves in heat pumps work like traffic lights for refrigerants, letting it flow the right way in heating or cooling. He shows how the valve uses pressure from a sensing bulb, a spring, and the coil to open or close. Jamie and Gary talk about why using an external equalizer helps the valve work better, and how check valves let refrigerants move both ways. Jamie also shares why Danfoss uses stainless steel parts; they last longer and don't break or leak. It's a smart guide for techs who want to understand these valves and avoid system issues. Expect to Learn: How TX valves work in both heating and cooling modes. Why heat pumps need valves that flow in both directions. How pressure and temperature control valve opening and closing. Why using an external equalizer helps the valve feed right. How stainless steel parts make the valve last longer and stay leak-free. Episode Highlights: [00:44] - Introduction to Jamie Kitchen - Part 01 [02:02] - What Makes Heat Pumps Different: Reversing Valve Basics [04:48] - How TXVs Work: Refrigerant Flow & Check Valve Role [06:25] - TXVs in Southern U.S. vs. Cold Climate Installations [10:36] - Why External Equalizers Help TXVs Feed Properly [16:05] - The Three Forces in a TXV: Bulb, Spring & Evaporator Pressure [19:23] - What's Inside the Bulb? Refrigerant Mix for Better Control [22:07] - Why Danfoss Uses Stainless Steel for Bulbs & Tubes This Episode is Kindly Sponsored by: Master: https://www.master.ca/ Cintas: https://www.cintas.com/ Supply House: https://www.supplyhouse.com/ Cool Air Products: https://www.coolairproducts.net/ property.com: https://mccreadie.property.com Follow the Guest Jamie Kitchen on: LinkedIn: https://www.linkedin.com/in/jamie-kitchen/ Danfoss: https://www.linkedin.com/company/danfoss/ Follow the Host: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/

In this solo episode of the HVAC Know It All Podcast, host Gary McCreadie, Director of Player Development and Head Coach at Shelburne Soccer Club and President of McCreadie HVAC & Refrigeration Services and HVAC Know It All Inc, shares a real-world story about residential HVAC service and why changing capacitors and contactors on a schedule can help avoid system breakdowns. He explains how a small overlooked issue led to a callback and how techs can prevent this by replacing aging parts before they fail. Gary talks about the impact of weather, usage, and location on these components and offers honest advice based on his own experience. It's a clear, simple guide for techs looking to avoid headaches and keep customers happy. Gary shares a real-world HVAC story that shows why replacing old capacitors and contactors can stop bigger problems later. He explains how a small part failure caused a callback and how that could've been avoided with a simple replacement. He talks about how heat, moisture, and age can wear down parts and why changing them every five years is a smart move. Gary also points out that doing this isn't about upselling, it's about being honest and helpful. It's a simple guide to keeping systems running and customers happy with fewer breakdowns. Throughout this episode, Gary shares how one missed part led to a system failure and why techs should change old capacitors and contactors before they break. He explains how weather, age, and corrosion wear out parts and how a simple check can save a service call. Gary gives advice on when to suggest part replacements, how to talk with homeowners honestly, and why this isn't about sales, it's about smart service. His tips help techs avoid callbacks and keep systems running better in hot weather. Expect to Learn: Why replacing old capacitors can stop system failures. How heat, age, and moisture damage key parts. When to suggest swaps to avoid callbacks. Why this advice isn't about upselling. Easy steps to keep AC units running longer. Episode Highlights: [00:00] - Intro: Real-world HVAC service vs textbook rules [01:40] - How a corroded capacitor caused a callback [04:20] - Why swapping old parts can prevent failures [06:20] - Five-year rule and honest service advice This Episode is Kindly Sponsored by: Jobber: http://getjobber.com/hvacknowitall Follow the Host: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ McCreadie HVAC & Refrigeration Services: https://www.linkedin.com/company/mccreadie-hvac-refrigeration-services/ HVAC Know It All Inc: https://www.linkedin.com/company/hvac-know-it-all-inc/ Shelburne Soccer Club: https://shelburnesoccerclub.sportngin.com/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/

REVIEW: Colleague Andrea Stricker of FDD reports the nuclear weapon specialties of nine of the Iran technicians who were KIA the first instance of the Israeli attack. More. 1890 TEHRAN