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Switching Shop Management Systems isn't as hard as you think! Give Shop Controller a try HEREIf your DVI isn't certified, you're losing customers! Get a FREE certification when you touch HERE!In this episode, Braxton Critcher sits down with Bret Fadley to dive into the growth and unique culture of the TOOLS training event in Lancaster, Pennsylvania. Bret shares how TOOLS has evolved from a struggling show to a regional cornerstone, emphasizing its focus on networking, training, and creating a welcoming atmosphere reminiscent of other major industry events like ASTA. They also discuss the fun community traditions—like the “jacket exchange”—and the family-friendly experience attendees can expect at this year's TOOLS, making it a must-attend for shop owners, technicians, and their teams in the Northeast.00:00 Annoying Flashing Table Lights04:47 Rebranding Revived Struggling Show09:35 Event Schedule: Training & Trade Show12:50 Networking: Key to Training Events13:49 "Step Outside Your Comfort Zone"19:57 Weekend Event Schedule Highlights23:47 "Excited for New Location Expansion"25:29 Delayed Registration for Event27:39 "Event Planning Date Dilemma"31:43 "Engage & Improve Industry Together"
Switching Shop Management Systems isn't as hard as you think! Give Shop Controller a try HEREIf your DVI isn't certified, you're losing customers! Get a FREE certification when you touch HERE!In this episode, you'll get to meet Tekmetric's new COO! Lauren Langston shares her journey from a software-focused background to joining the automotive industry, emphasizing her desire to deliver better technology tailored to the auto repair industry. Braxton and Lauren also get into the trust gap between consumers and auto repair shops, highlighting how transparency and the right technology can help bridge that divide. 00:00 Vertical SaaS in Professional Services04:02 Consumer Distrust in Auto Repair09:13 Enhancing Customer Trust Through Tech12:06 Tekmetric's Brand and Founder Impact14:59 Managing Tech Change in Business20:19 "Founders Drive Continuous Innovation"21:10 Tekmetric's Next-Level Customer Focus24:25 "Aligning Customer Needs with Offerings"27:47 Auto Industry's Vast Opportunities31:46 Building Tech with Industry Experts
For this week's EYE ON NPI, we'll Hazard a guess that you'll be excited to see the Raspberry Pi RP2350 chip available for purchase at Digi-Key for integration into your next design. We've been working with this chip for a few months and it's quickly becoming our favorite Arm Cortex chip, with fun peripherals and a well-supported toolchain. It also is one of the first mass-produced RISC-V chips: one that you can buy and start using for trying out RISC-V development without the 'risc' of worrying you may have picked the wrong core. Available in two chip sizes and with a boost in performance and peripherals, the RP2350 (https://www.digikey.com/short/mzpjhptm) represents a big upgrade to the RP2040 (https://www.digikey.com/en/products/detail/raspberry-pi/SC0914-13/14306010) that you've seen take over the microcontroller world over the last 4 years. Raspberry Pi is famous for their single board computers (https://www.digikey.com/en/products/filter/single-board-computers-sbcs/933) so much so that they created a full market for sub-$100 all-in-one PCs. The big disruption we feel they brought to the market was the creation of a hackable and open-source ecosystem with good main-line OS and driver support. With well-written documentation and up-to-date Linux software, purchasing a Pi meant you got to join in with a community that was having fun, not struggling with compiling out-of-tree kernel modules and closed-source firmware. So in 2021 when they announced the RP2040, folks were interested: could a SBC maker design low power silicon? Turns out, yes! The RP2040 was a fun dual-core 133 MHz Cortex-M0+ processor, with 264K of SRAM, with a satisfying collection of peripherals: USB, ADC, UART/SPI/I2C, PWM, DMA and timers plus the nifty PIO state machine (https://www.raspberrypi.com/news/what-is-pio/). The killer feature, though, was the price: at $1 a chip, and tons of availability with an on-going chip shortage, the RP2040 won our hearts and soldering stations! Three years later, Raspberry Pi is back with a sequel: The RP2350A (https://www.digikey.com/en/products/filter/microcontrollers/685?s=N4IgTCBcDaIE4AcwGYCsAGAgiAugXyA) and RP2350B (https://www.digikey.com/en/products/filter/microcontrollers/685?s=N4IgTCBcDaIE4AcwGYCsAGAQiAugXyA) two variants of an upgrade chip that keeps what was great about the '2040 but with some boosts. First up, the core was upgraded from dual Cortex-M0's to the M33: this means you get an FPU and better low-power performance, plus TrustZone security. The core is spec'd for 150MHz but we've overclocked it to 264MHz without too much complaint. You also have the option to get dual RISC-V cores (https://riscv.org/) instead. SRAM was also bumped: from 264K to 520KB. This is great for running interpreted languages like MicroPython (https://micropython.org/) or CircuitPython (https://circuitpython.org/). Like the original, the RP2350 does not have any built in FLASH memory. Instead, you will need to wire it to a QSPI flash memory chip (https://www.digikey.com/short/80t4zt5t). This way you can pick from 1 MBytes to 16 MBytes whatever your code size needs. This new chip adds the ability to wire in PSRAM (https://www.digikey.com/short/d8033bfw) to the same QSPI bus plus an extra chip select. This is not going to be nearly as fast as on-chip SRAM, but it's great when you want large working memory that the chip will manage for you: by configuring it in the CMakefile, you 'magically' get a huge area you can malloc. Another improvement is in the number of PIO blocks: the original had 2, the RP2350 has 3. The two biggest new features we found are the new HSTX peripheral and the 80-QFN RP2350B (https://www.digikey.com/en/products/filter/microcontrollers/685?s=N4IgTCBcDaIE4AcwGYCsAGAQiAugXyA) variant. HSTX stands for High Speed Transmission and its a high-speed peripheral that can drive 8 output lines - note that it's output only! There's a few possible use cases, but the core reasoning is that this lets you control a DVI display directly from the chip using just the DMA and internal memory without requiring overclocking, PIO, or an extra core. Note that the built in SRAM limits the size of the display if you want to have a video buffer: you can do 320x240 @16bpp or 640x480 @8bpp but, still! Second, if you found the original QFN-60 a bit constraining in terms of GPIO, the QFN-80 'B' version has 20 extra GPIO available for just 10 cents more. If you've been doing grabby-hands in hopes of getting a reel of RP2350 chips into your next design: today is your lucky day! Digi-Key has these chips in stock RIGHT NOW for immediate shipment. You can get a reel of either A or B type chips, with cut tape individual components coming shortly. Both types are great, but recently we've been having a lot of fun with the roomy B type (https://www.digikey.com/short/mzpjhptm), with the extra GPIO. Order today and you can start integrating the trendiest new silicon into your new PCB assembly by tomorrow afternoon.
Do you use a DVI at your shop? Is it certified? If not, get a free DVI certification today and take your shop to the next level! CLICK HERE!In today's episode, we give you what you need to know happening right now in the repair industry! Here are some of the stories you'll hear about:EPA Deregulatory Action: The Environmental Protection Agency announced major rollbacks on regulations affecting power plants, vehicle emissions, and manufacturing standards, aiming to reduce costs and boost the auto industry.Chad Schnitz's Council Role: Chad Schnitz, Vice President of Topdon, expresses his enthusiasm for addressing challenges like right to repair through his new position on the Tool and Equipment Council with the Auto Care Association.Radical Generosity Award: Ed and Brandy Caswell received the Radical Generosity Award at Vision 2025 for their community support efforts during crises, such as their response to a winter ice storm.Automotive Aftermarket Charitable Foundation Appointment: Deborah Hamlin joins the Board of Trustees, bringing extensive experience from her leadership roles in the tire and automotive industry.Fullbay Industry Report: Findings indicate trends such as the rise in mobile repair services, strategic labor rate adjustments, and online advertising to attract customers.Aztech and LaunchTech Integration: New collaboration enables shops to instantly use diagnostic tools without downloads, offering an affordable alternative to dealerships.Impact of Steel and Aluminum Tariffs: MEMA highlights the potential cost pressures on suppliers due to new tariffs, warning of possible strains on global supply chains.Insurance Policyholder Protections: The Alliance of Automotive Service Providers of Minnesota seeks to strengthen regulations and protections for repair shops and insurance policyholders with legislative efforts.Stellantis Design Contest: High school students are invited to enter a contest to design a future Chrysler vehicle, with opportunities for scholarships and internships for winners.
Jo digitālāka kļūst mūsu dzīve, jo digitālāki ir arī atkritumi. Un arī riski, kas ar tiem saistīti. Raidījumā Pievienotā vērtībā saruna par to, kā, piemēram, nolietotais klēpjdators, kuru kā jau apzinīgi cilvēki nododam elektroierīču atkritumos, var „atgriezties” un mūs vai uzņēmumu vajāt kā ļauns zombijs. Nav noslēpums, ka ar vienkāršu izdzēšanu dati nekur nepazūd. Stāsta uzņēmuma „Hansab” Drošības un aizsardzības risinājumu grupas vadītājs Jānis Rutkovskis. Ja liekas, ka kas tad tur, kuru interesē mūsu vecās e-pastu sarakstes, pāris gadus veci dokumenti un īsziņas no vecā telefona, tā ir vieglprātīga attieksme – tam piekrīt Datu valsts inspekcijā. DVI vadītājas pienākumu izpildītāja Lāsma Dilba atgādina – ļaundari saliek kopā datus no dažādiem avotiem un izmanto saviem mērķiem.
The FruitJam board has an RP2350, dual USB ports over PIO, DVI output from HSTX, and the ability to emulate some classic computers. In this demo, we're using it with the Mac 128K-But-With-384K-Instead https://en.wikipedia.org/wiki/Macintosh_128K It's not quite a 512K or Mac Plus—which had 1 MB of RAM—but it does have the same 68000 core and is running a Mac Plus ROM, so once we get PSRAM going, we could easily expand to much more RAM. Right now, we can run Finder 5.1 and test out the mouse and keyboard, which both work flawlessly. This is super fun—we can't wait to get some of our favorite old games working! FruitJam is still a work in progress; we have to revise the PCB to fix some errors, but you can sign up here to be notified when we get them in stock https://www.adafruit.com/product/6200 Visit the Adafruit shop online - http://www.adafruit.com ----------------------------------------- LIVE CHAT IS HERE! http://adafru.it/discord Subscribe to Adafruit on YouTube: http://adafru.it/subscribe New tutorials on the Adafruit Learning System: http://learn.adafruit.com/ ----------------------------------------- #apple #mac #retro
Switching Shop Management Systems isn't as hard as you think! Give Shop Controller a try HEREIf your DVI isn't certified, you're losing customers! Get a FREE certification when you touch HERE!Uwe Kleinschmidt is the CEO of Autotech IQ and DVIDoneRight.com. Among other things. Today, he and Braxton address the viral Facebook Post in early February. It was posted by David Roman in the Changing the Industry Podcast group, and things went sour fast. But, through conflict like that, if handled properly, positives can result. Today, they talk about them. And the overall skepticism around the high average estimates achieved using the DVI process that Uwe encourages. 00:00 "DVIDoneright.com Impact Discussed Online"05:50 "Revolutionizing Car Inspection Process"09:46 Service Improvement Through Accountability12:09 Quick Wins for Training Motivation15:00 Unique Decline Rate Insights Analysis20:32 "Skepticism and New Shop Tools"21:29 "Support and Connect with Us"
Switching Shop Management Systems isn't as hard as you think! Give Shop Controller a try HEREIf your DVI isn't certified, you're losing customers! Get a FREE certification when you touch HERE!Ryan Ragan is the Executive Director of the Automotive Service and Tire Alliance. Today, he tells us about the move of the ASTA Expo to the Raleigh Convention Center. Will the growth in square feel curt the small-town feel of the event and the culture that people love? Listen and hear what he says. Register for the ASTA Expo September 25-27 HERE00:00 Upcoming Expo & Website Revamp05:18 Supportive Community of Shop Owners06:38 Streamlined Registration and Expo Access11:30 Support Proper Vehicle Inspections13:39 Convention Hall Planning Insights17:36 Walkable Downtown Entertainment Hub
Do you use a DVI at your shop? Is it certified? If not, get a free DVI certification today and take your shop to the next level! CLICK HERE!Today on the pod, you'll get all you need to know about what's going on in the industry! The Trump administration announced a pause on the 25% tariffs imposed under the International Emergency Economic Powers Act, now allowing further trade policy discussions that affect Canada and Mexico.The introduction of the Tech Training HU Hub aims to streamline access to automotive tech training, offering technicians and owners the ability to search for various certifications without requiring membership.Ford has issued recalls for certain Maverick trucks from 2022 and 2023 due to instrument cluster and ABS system issues, with dealerships tasked with implementing necessary repairs.
Switching Shop Management Systems isn't as hard as you think! Give Shop Controller a try HEREIf your DVI isn't certified, you're losing customers! Get a FREE certification when you touch HERE!Today, Braxton Critcher shares his thoughts about this year's Vision Hi-Tech Expo and Training in Kansas City. S/O Chad Schnitz of TopDon for the help on the show floor. Additionally, he discusses the industry's underutilization of current technology, as learned in his conversation with Chris Cotton. Lastly, Braxton shares that a discussion with Lisa Foshee changed his mind on when he thought the Repair Act bill would be passed. 00:00 Networking and Friendships in Industry03:50 "Grateful for Chad's Support"08:28 Bipartisan Repair Act Prospects Discussed10:09 "Discussing Negative Feedback Positively"13:38 Podcast Growth and Upcoming Events
Switching Shop Management Systems isn't as hard as you think! Give Shop Controller a try HEREIf your DVI isn't certified, you're losing customers! Get a FREE certification when you touch HERE!Lisa Foshee is the Senior Vice President, Government Affairs and General Counsel for the Auto Care Association. Today, she gives an update about the just re-introduced repair act bill in Congress. Will it get passed this time? Where is it on the Trump Administration's priority list? And why do automakers care so much about withholding information? Braxton and Lisa get into all this. 00:00 "Renewed Legislative Efforts Underway"05:44 "Industry Efforts Enable Lobbying Pause"08:00 Legal Victory, Appeal, and Federal Push12:23 Trump's US-Focused Tariff Strategy14:46 Tariff Uncertainty Strains Businesses17:20 "Subscribe and Connect for Updates"
Switching Shop Management Systems isn't as hard as you think! Give Shop Controller a try HEREIf your DVI isn't certified, you're losing customers! Get a FREE certification when you touch HERE!Check out the Tech Training Hub HEREToday, Megan explains how the Tech Training Hub works. It consolidates high-quality supplier training for technicians in one location and simplifies the search for specialized training across multiple suppliers. It's a great resource that's been needed for a while for the industry! 00:00 Centralized Automotive Tech Training Hub05:47 ADAS Training Initiative Launch09:04 Advancing Technician Training Tech10:17 "Improving the Industry Together"
Switching Shop Management Systems isn't as hard as you think! Give Shop Controller a try HEREIf your DVI isn't certified, you're losing customers! Get a FREE certification when you touch HERE!Chris Cotton is the host of the AutoFix TechnologyCast. You can listen to that show HERE Today he and Braxton talk about technology changes in the repair industry and how Chris believes, comparative to cell phones, the industry is stuck in the flip phone stage of how they use tech. He also shares where he thinks the industry is going and can be in the next 5 years. This podcast was recorded at Vision 2025 using Hollyland Lark 2 mics. If you'd like to check those out, you can HERE
Switching Shop Management Systems isn't as hard as you think! Give Shop Controller a try HEREIf your DVI isn't certified, you're losing customers! Get a FREE certification when you touch HERE!Travis Troy is the co-chair of the Vision Hi-Tech Training and Expo. Today he and Braxton talk about the importance of face-to-face networking and how events like Vision offer valuable opportunities beyond online training. Travis says today's repair shop must adapt to meet changing expectations and stay informed on what's changing in the industry to keep up, or be left behind.00:00 Empower Youth to Preserve Industry06:11 Continuous Learning in Business07:49 Hitting Rock Bottom Spurs Growth11:32 Appreciating Behind-the-Scenes Technicians14:47 Post-COVID Consumer Business Shift17:40 Strategic Planning for Implementation
Switching Shop Management Systems isn't as hard as you think! Give Shop Controller a try HEREIf your DVI isn't certified, you're losing customers! Get a FREE certification when you touch HERE!In this episode, Braxton Critcher is joined by Maryann Croce, Lorraine Klein, and Melissa "Birdie" Patterson to honor the life and legacy of Maylan Newton. They each tell fascinating stories of how they met Maylan and what he then would mean to them through the years. Maylan had a passion for helping women in the industry, and each of these women are a testament to that fact. If you have stories or thoughts you'd like to share about Maylan, drop them in the comments or email Braxton@automotiverepairnewstoday. If you'd like to support the Amazing Women in Auto Care in honor of Maylan, you can HERE00:00 "Honoring Malin Newton's Legacy"03:18 Remembering Malan's Impactful Support09:22 Cherished Memories of a Mentor12:43 "Automotive Education Guru's Impact"13:28 "Creating Consistent Legacy Businesses"16:37 Master Connector in Business Relationships22:01 Empowering Women's Automotive Group24:12 Malan's Vision for Women in Automotive27:02 "Share Your Stories and Comments"
Do you use a DVI at your shop? Is it certified? If not, get a free DVI certification today and take your shop to the next level! CLICK HERE!In today's episode, Braxton Critcher will give you what you need to know about the top stories happening right now in the repair industry. Here is a little of what to expect.The reintroduction of the Repair Act aims to ensure consumer choice and fair competition in vehicle repair data access.Honda shifts production of its next generation Civic Hybrid from Mexico to Indiana in response to new tariffs.CarParts.com announces Fix It Day 2025, providing free car repairs to families affected by the Southern California wildfires.Nissan considers replacing CEO Makoto Uchida amid financial struggles and the failed Honda merger.Transtar Aftermarket Solutions expands inventory to include general repair parts across over 50 locations.
Do you use a DVI at your shop? Is it certified? If not, get a free DVI certification today and take your shop to the next level! CLICK HERE!On today's episode, here are a few of the top stories: Tesla is recalling over 376,000 vehicles due to a steering power issue AAA's latest survey on autonomous vehicles shows a slight increase in trustValvoline Inc. has announced a $625 million deal to acquire Breeze AutocareCalifornia repair shops are struggling to get insurance coverage after wildfiresTool-Tech 2025 is coming up March 31 - April 2
Do you use a DVI at your shop? Is it certified? If not, get a free DVI certification today and take your shop to the next level! CLICK HERE!Today, you'll hear stories happening around auto repair and the auto industry. Here are a few of the stories covered... Honda and Nissan merger called off.Lawsuit against Deere and Company's monopolistic repair practicesNational Highway Traffic Safety Administration's investigation into General Motors' engine failuresJanuary's car sale update
Switching Shop Management Systems isn't as hard as you think! Give Shop Controller a try HEREIf your DVI isn't certified, you're losing customers! Get a FREE certification when you touch HERE!Pras Subramanian has been following the Honda and Nissan merger story and today joins the podcast to break down why it didn't happen. What does this mean for Nissan? What about Honda? And the Auto Industry/Repair Industry? Braxton and Pras cover these questions and more! Read Pras's work on Yahoo Finance HERE00:00 Honda-Nissan Merger Concerns05:31 Nissan's Struggles and Merger Challenges06:43 Nissan Investment Prospects Explored12:05 Merging Companies Could Lower Repair Costs14:53 EVs Require More Service Than Expected17:40 Ford's Performance Parts Ecosystem20:31 "Support Automotive Repair News Podcast"
Do you use a DVI at your shop? Is it certified? If not, get a free DVI certification today and take your shop to the next level! CLICK HERE!CLICK HERE for the ASE Nomination Form mentioned in today's show.On today's show...1. Massachusetts car owners and repair shops won in a big way after a lawsuit challenged the state's right to repair laws was dismissed. 2. It seems the $60 billion merger between Nissan and Honda is not going to happen. Why?3. General Motors has completed its acquisition of GM Cruise Holdings.AND MORE!
Fruit Jam! Our new credit card-sized computer inspired by IchigoJam! Built on the Metro RP2350 with DVI & USB host, it's a retro-inspired mini PC with modern features. Plus, we're hunting for the perfect I2S DAC for high-quality audio output!
Switching Shop Management Systems isn't as hard as you think! Give Shop Controller a try HEREIf your DVI isn't certified, you're losing customers! Get a FREE certification when you touch HERE!In this episode, Braxton talks leadership with Josh Parnell. They discuss the top challenges shop owners face when transitioning from technician to owner and why so many struggle with communication. Josh says if shop owners don't learn how to properly communicate, they'll struggle financially. 00:00 Automotive Coaching, People Focused05:38 Service Management Challenges & Solutions07:39 Communication Misunderstandings and Voids10:01 Effective People Management Styles13:07 Automotive Repair Leadership Tips17:07 Decade in Automotive Training Leadership19:56 "Prioritizing Employee Engagement"
Do you use a DVI at your shop? Is it certified? If not, get a free DVI certification today and take your shop to the next level! CLICK HERE!Nominate someone for the Automotive Aftermarket Charitable Foundation Humanitarian Award HEREAuto Care Association Donation Bundle. Visit their website HEREMaylan Newton Scholarship Fund - Donate HEREIn this episode, we explore the changing U.S. emissions policies under the Trump administration. We also honor the life of Malan Newton, recognizing his impactful work in education and mentorship. Additionally, you'll learn about the ongoing legal challenges regarding Maine's Right to Repair law. Know of news that needs to be covered? Email Braxton at braxton@automotiverepairnews.com
Coming soon! We were catching up on a recent Hackaday hackchat with Eben Upton (https://hackaday.io/event/202122-raspberry-pi-hack-chat-with-eben-upton) and learned some fun facts: such as the DVI hack for the RP2040 was inspired by a device called the IchigoJam (https://www.hackster.io/news/ichigojam-combines-strawberry-and-raspberry-to-deliver-a-raspberry-pi-pico-powered-educational-micro-66aa5d2f6eec). We remember reading about this back when it was an LPC1114, now it uses an RP2040. Well, we're wrapping up the Metro RP2350 (https://www.adafruit.com/product/6003), and lately, we've been joking around that with DVI output and USB Host support via bit-banged PIO, you could sorta build a little stand-alone computer. Well, one pear-green-tea-fueled-afternoon later we tried our hand at designing a 'credit card sized' computer - that's 3.375" x 2.125", about the same size as a business card (https://hackaday.com/2024/05/07/the-2024-business-card-challenge-starts-now/) and turns out there's even a standard named for it: ISO/IEC 7810 ID-1 (https://www.iso.org/standard/70483.html). Anyhow, with the extra pins of the QFN-80 RP2350B, we're able to jam a ridonkulous amount of hardware into this shape: RP2350B dual 150MHz Cortex M33 w/ PicoProbe debug port, 16 MB Flash + 8 MB PSRAM, USB type C for bootloading/USB client, Micro SD card with SPI or SDIO, DVI output on the HSTX port, I2S stereo headphone + mono speaker via the TLV320DAC3100 (https://www.digikey.com/en/products/detail/texas-instruments/tlv320dac3100irhbt/2353656), 2-port USB type A hub for both keyboard and mouse or game controllers, chunky on-off switch, Stemma QT I2C + Stemma classic JST 3-pin, EYESPI for TFT displays, 5x NeoPixels, 3x tactile switches, and a 16-pin socket header with 10 A/D GPIO + 5V/3V/GND power pins. The PSRAM will help when we want to do things like run emulations that we need to store in fast RAM access, and it will also let us use the main SRAM as the DVI video buffer. When we get the PCBs back and assembled, what should we try running on this hardware? We're pretty sure it can run DOOM. Should that be first? :) We also need a name. Right now, we're just calling it Fruit Jam since it's inspired by the IchigoJam project.
Thanks to our Partners, NAPA TRACS, and Today's Class This episode covers the practical benefits of digital vehicle inspections (DVIs) for shop owners. Learn how DVIs can boost Average Repair Orders (ARO) and improve customer communication. Industry professionals share real-world insights on overcoming cultural resistance, the role of leadership, and strategies for successful implementation. Plus, explore how AI enhances inspection reports and processes. Whether you're new to DVIs or looking to optimize, this episode is packed with actionable tips to help your shop thrive. Ben Dexter, National Training Manager, NAPA TRACS Chris Cloutier, Golden Rule Auto Care and CEO of Autoflow. Charlie Pixley, Charlie's Car Car, Clearwater, FL Show Notes Watch Full Video Episode Introduction to Digital Vehicle Inspections (00:00:00) Challenges of Implementing DVI (00:03:03) Leadership and Accountability (00:04:07) Charlie's Experience with DVI (00:05:02) DVI Evolution and Adoption (00:06:25) Ben's Insights on Change (00:07:56) The Importance of KPIs (00:09:41) Battling Priorities in Shops (00:13:01) Improving DVI Processes (00:16:40) Customer Perspective on DVI (00:18:53) Challenges in DVI Implementation (00:19:45) Consumer Engagement with DVI (00:20:26) AI and Technology in DVI (00:21:18) Importance of Customer Complaints in DVI (00:22:36) Professionalism in DVI Communication (00:23:40) Learning from Industry Peers (00:25:21) Benefits of DVI for Sales Growth (00:26:38) Leadership Role in DVI Implementation (00:30:49) 300% Rule in DVI (00:33:03) Creating Habits for Change (00:35:44) Leadership and Accountability (00:36:36) Key Performance Indicators (00:41:21) Start Simple and Improve (00:42:07) Constant Correction and Praise (00:43:55) Thanks to our Partner, NAPA TRACS NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Thanks to our Partner, Today's Class Optimize training with Today's Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today's Class on the web at https://www.todaysclass.com/ Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community:
Switching Shop Management Systems isn't as hard as you think! Give Shop Controller a try HEREIf your DVI isn't certified, you're losing customers! Get a FREE certification when you touch HERE!Braxton Critcher, Chris Gardner, Jim Fish, Scott Brown, Drew Jablonowski, and Ryan Kooiman discuss 2025 technology training in the automotive repair aftermarket. MEMA Aftermarket Suppliers has a new tech training hub, Jim says it's like an "Expedia for automotive training," making it easier for technicians to find and access the training they need. Scott talks about how many shops don't understand how to properly use their ADAS systems and that it's a hindrance to industry growth. 00:00 ADAS Impact on Service Markets05:06 Navigating Training and ADAS Trends09:35 Auto Shops Unprepared for Modern Tech13:50 Training Essential for Service Awareness17:25 Importance of Proper Calibration Skills18:44 ADAS Training Challenges for Auto Shops22:03 Automotive Control Systems Focus26:59 Training Quality and Best Practices30:07 ADAS Training: Bridging Tech Gaps35:00 Salvage Cars and Safety Inspections39:20 Automotive Repair News Engagement40:29 "Share, Subscribe, Support"
Do you use a DVI at your shop? Is it certified? If not, get a free DVI certification today and take your shop to the next level! CLICK HERE!Here are a few of the top stories covered on today's show: President Donald Trump is rolling back electric vehicle policies, which could impact US automakers' ability to compete globally. Cybersecurity researcher Sam Curry discovered a major vulnerability in Subaru's Starlink system, allowing hackers to control vehicle functions remotely. Additionally, Sonic Tools USA announced the Sonic Impact Scholarship program, offering aspiring technicians professional toolkits and toolboxes through a competitive application process.See The Institute for Automotive Business Excellence's Partnership ProgramApply for the Sonic Tools Scholarship ProgramEmail mconnerly@connerlyandassociates.com to register for the CTDA Luncheon
Do you use a DVI at your shop? Is it certified? If not, get a free DVI certification today and take your shop to the next level! CLICK HERE!This episode of Automotive Repair News Today addresses the Federal Trade Commission's action against General Motors and OnStar for misleading data collection practices, resulting in a proposed settlement to protect consumer privacy. We also highlight the Automotive Aftermarket Charitable Foundation's call for nominations for its 2025 Humanitarian Award, aiming to honor significant community contributions.Want to request a story to be covered? email braxton@automotiverepairnews.com
Switching Shop Management Systems isn't as hard as you think! Give Shop Controller a try HEREIf your DVI isn't certified, you're losing customers! Get a FREE certification when you touch HERE!Michael Smith is from The Institute for Automotive Business Excellence Today, there is a shift in leadership in the United States. But what other shifts may we see because of that one? How may it affect the automotive industry? Michael talks about the Trump administration and what he expects to see. He emphasizes that the long-standing "mom and pop" shop model may be coming to an end. Is that a good thing? Michael says that repair shop owners must adapt by either aligning with consolidation trends or stepping up their involvement in reshaping the automotive industry.00:00 Transitioning to New Industry05:04 Generational Shift in Industry Improvements08:37 "Value Lacking in Firms for Investment"11:52 Online Shift and Corporate Consolidation13:52 Automotive Market Shift to Free Market17:30 Adapting Mom-and-Pop Auto Shops20:06 Shifting Auto Industry Dynamics22:31 Return to Free Market Focus28:21 "Automotive Industry Perspectives"29:48 Tesla's Influence and Automotive Conflict33:30 Hope for Bipartisan Collaboration37:24 Branding for Community Service Providers38:46 Empowering Local Business Leadership
The work of ages continues as we return (for the last time this month) to our tier list of every-ish cable and connector ever made. Such heavy hitters as DisplayPort, SATA, and USBs both mini- and micro- enter the fray this week, with digressions about obscure entries like the DFP (digital flat panel?) cable, powering bare hard drives straight out of the wall, the all-too-often overly stiff jacket on RJ45 ethernet cables, and more.The Cable Bible: https://amiaopensource.github.io/cable-bible/Recompute's port roundup: https://recompute.co.zw/buying-guides/a-complete-guide-of-every-type-of-computer-port/The current cable tier list: https://tinyurl.com/techpod-cable-rankingsSubmit ideas about secret information encoding in the world around us for an upcoming episode:https://docs.google.com/spreadsheets/d/1I_oc-N4n3j0QgLStoaXcqaMDgceyYYI1aimcn2udF1s/edit?gid=265742791#gid=265742791 Support the Pod! Contribute to the Tech Pod Patreon and get access to our booming Discord, a monthly bonus episode, your name in the credits, and other great benefits! You can support the show at: https://patreon.com/techpod
Do you use a DVI at your shop? Is it certified? If not, get a free DVI certification today and take your shop to the next level! CLICK HERE!Help those in need after the LA fires - CLICK HERETOUCH HERE for more on Snap-On's 2025 lineupNominate someone for the SEMA Hall of Fame HEREThis episode covers significant updates in the automotive aftermarket industry. Key points include the surge in vehicle thefts facilitated by stolen aftermarket scan tools and the efforts by NASTIF to curb this trend with a new validation program. The upcoming Women in Auto Care conference is highlighted, focusing on networking, education, and raising scholarship funds. Additionally, Bosch's relaunch of its premium battery offerings with the S5 and S6 lines is discussed, promising longer lifespans and enhanced power for modern vehicles.
Do you use a DVI at your shop? Is it certified? If not, get a free DVI certification today and take your shop to the next level! CLICK HERE!Register for The Auto Care Associations Webinar of the Trump Administration's Tariffs and TradesTake the "Who Pays For What?" SurveyRight to Repair - Report Your Issue FormApply for the Federated Car Care ScholarshipAdvance Auto Parts plans to close over 700 stores by mid-2025 due to declining car part demand and miscalculated earnings. A survey reveals that over 60% of repair shops still don't bill for radar power tests. Finally, there's news about O'Reilly Auto Parts' new distribution center, which features advanced automation technology that has created more jobs.
Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HERESunil Patel is the founder of Tekmetric and Kieran O'Brien is the co-founder of Shop GenieIn today's episode, Kieran emphasizes training service advisors to improve sales performance through enhanced communication and technology adoption. Sunil shares his journey from medicine to founding Tekmetric, explaining how modern digital tools like digital vehicle inspections (DVIs) can streamline operations. Jeff highlights the challenge of convincing older shop owners to adopt new technologies despite the clear benefits for efficiency and customer experience.00:00 Physician switched careers to open repair shop.05:14 Matt inspired my journey in business ownership.08:10 Focus on customer service ensures business success.10:37 DVI revolutionized customer-technician interactions; and enhanced efficiency.14:34 TechMetric consolidates vendors, saving businesses money.16:23 Shop Genie: Solving automotive scheduling with technology.21:18 Sales skills are crucial for auto repair success.23:21 Prioritize sales training for advisors over EVs.28:55 Recall past recommendations; address at next appointment.29:46 Long-term customers may opt for new cars.32:41 Customer experience drives business success in 2024.36:39 Technology trends impact all age groups.40:04 Waiting affects efficiency; cultural fit varies significantly.44:59 Maintain transparency without scaring customers away.45:49 Old methods required; dealership knowledge outdated. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7YouTube - https://www.youtube.com/@TheJadedMechanicFacebook - https://www.facebook.com/profile.php?id=100091347564232
The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. I'd like to give another shoutout to our sponsor, Shop Marketing Pros. They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you're serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors.Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that's just as great.Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindIn this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching offers auto repair shop owners a wealth of valuable insights aimed at enhancing their businesses as they look towards 2025. Chris underscores the critical importance of adopting innovative tools and technologies, which are essential for improving transparency, customer communication, and operational efficiency within the auto repair industry. He delves into key software solutions that are making waves in the industry, such as Tech Metric, Auto Octo Rocket, Parts Tech, Auto Ops, Shop Marketing Pros, and Cinch. For each of these solutions, Chris provides a detailed explanation of how they contribute to creating better customer experiences and ultimately increasing revenue. For instance, TeckMetric is highlighted for its ability to streamline shop management processes, while AutoOps is praised for enhancing customer interaction through advanced communication tools. Parts Tech is noted for its efficient parts procurement system, and Auto Ops is recognized for optimizing scheduling and workflow management. Shop Marketing Pros is commended for its effective marketing strategies that help shops reach a broader audience, and Cinch is appreciated for its role in simplifying financial transactions and reporting.Throughout the episode, Chris encourages shop owners to take a step back and reflect on their current practices. He stresses the importance of committing to changes that will drive success in the new year, urging them to embrace these technological advancements to stay competitive in an ever-evolving market. By doing so, shop owners can not only improve their operational efficiency but also enhance customer satisfaction, leading to increased loyalty and business growth.ntroduction to the Episode (00:00:05)Coach Chris Cotton introduces the podcast, emphasizing industry expertise and innovation for auto repair businesses.Reflecting on 2024 (00:01:09)Chris discusses the end of 2024 and encourages listeners to consider their commitments for the upcoming year.Chris's Favorite Tools (00:02:14)Chris shares his favorite tools and technologies that enhance customer experience and team efficiency in his shop.Tech Metric Overview (00:03:24)Tech Metric is highlighted as the foundational software for operations, promoting a paperless environment.DVI Process Importance (00:04:36)The DVI process is discussed as crucial for transparency and customer trust through visual communication.Tire Connect Feature (00:07:02)Chris explains the benefits of Tire Connect for quoting tires and integrating with the shop's website for sales.Using Auto Octo Rocket (00:08:23)Auto Octo Rocket is presented as a tool for...
The Weekly Blitz is brought to you by our friends over at Shop Marketing Pros. If you want to take your shop to the next level, you need great marketing. Shop Marketing Pros does top-tier marketing for top-tier shops. I'd like to give another shoutout to our sponsor, Shop Marketing Pros. They are the only marketing company I recommend, and they handle all of the marketing for my own shop as well. If you're serious about growth, you need strategies that actually work: better websites, higher Google rankings, and ads that bring real customers through your doors.Visit ShopMarketingPros.com/chris to partner with a team that understands your business. Because every great shop deserves marketing that's just as great.Check out their podcast here: https://autorepairmarketing.captivate.fm/If you would like to join their private Facebook group go here: https://www.facebook.com/groups/autorepairmarketingmastermindIn this podcast episode, Coach Chris Cotton from Auto Fix Auto Shop Coaching offers auto repair shop owners a wealth of valuable insights aimed at enhancing their businesses as they look towards 2025. Chris underscores the critical importance of adopting innovative tools and technologies, which are essential for improving transparency, customer communication, and operational efficiency within the auto repair industry. He delves into key software solutions that are making waves in the industry, such as Tech Metric, Auto Octo Rocket, Parts Tech, Auto Ops, Shop Marketing Pros, and Cinch. For each of these solutions, Chris provides a detailed explanation of how they contribute to creating better customer experiences and ultimately increasing revenue. For instance, TeckMetric is highlighted for its ability to streamline shop management processes, while AutoOps is praised for enhancing customer interaction through advanced communication tools. Parts Tech is noted for its efficient parts procurement system, and Auto Ops is recognized for optimizing scheduling and workflow management. Shop Marketing Pros is commended for its effective marketing strategies that help shops reach a broader audience, and Cinch is appreciated for its role in simplifying financial transactions and reporting.Throughout the episode, Chris encourages shop owners to take a step back and reflect on their current practices. He stresses the importance of committing to changes that will drive success in the new year, urging them to embrace these technological advancements to stay competitive in an ever-evolving market. By doing so, shop owners can not only improve their operational efficiency but also enhance customer satisfaction, leading to increased loyalty and business growth.ntroduction to the Episode (00:00:05)Coach Chris Cotton introduces the podcast, emphasizing industry expertise and innovation for auto repair businesses.Reflecting on 2024 (00:01:09)Chris discusses the end of 2024 and encourages listeners to consider their commitments for the upcoming year.Chris's Favorite Tools (00:02:14)Chris shares his favorite tools and technologies that enhance customer experience and team efficiency in his shop.Tech Metric Overview (00:03:24)Tech Metric is highlighted as the foundational software for operations, promoting a paperless environment.DVI Process Importance (00:04:36)The DVI process is discussed as crucial for transparency and customer trust through visual communication.Tire Connect Feature (00:07:02)Chris explains the benefits of Tire Connect for quoting tires and integrating with the shop's website for sales.Using Auto Octo Rocket (00:08:23)Auto Octo Rocket is presented as a tool for...
Switching Shop Management Systems isn't as hard as you think! Give Shop Controller a try HEREUwe and Krista are from AutoTechIQIn this episode, Braxton Critcher is joined by Krista Erickson and Uwe Kleinschmidt. Uwe shares historical insights about the automotive industry's shift from mechanical to computerized systems, emphasizing the need for modern tools like Digital Vehicle Inspections (DVIs). Krista underscores the importance of customer education regarding preventative maintenance, while Braxton highlights Autotech IQ's efforts to connect consumers with top-tier, transparent shops.00:00 Good with computers, not with electrical things.05:41 Tesla's evolving models create logistical challenges.08:27 Outdated repair shops struggle with new cars.10:51 Consult service advisor despite personal research.14:59 High-scoring advisor used the DVI tool effectively.16:57 Service advisor should wait, and let customers browse.21:36 Consumers need filter education to prevent damage.24:05 Autotech.com connects users with trustworthy repair shops.27:28 AutoTech IQ offers a trusted shop locator service.29:31 Debate on tech shortage and shop quality.34:19 Innovative solutions for the industry's future challenges.37:02 Repair orders increase with longer customer education.39:33 Subscribe, review, and follow Automotive Repair News.
We got this nifty panel-mount cable with a combo action: both USB C and DVI/HDMI connectors on both ends. This could be handy for single-board computers like Raspberry Pi's or our RP2040/RP2350 boards with DVI outputs (https://www.adafruit.com/product/5710). Since we're testing our Metro RP2350 with HSTX/DVI output anyway, this is a good time to test the cable out - some things we test with USB C cables: verify it enumerates in all 4 orientations (ya never know) and check it with a USB PD sink that requests various voltages. So far, so good; we'll get some of these into the shop in the next few weeks. Visit the Adafruit shop online - http://www.adafruit.com ----------------------------------------- LIVE CHAT IS HERE! http://adafru.it/discord Subscribe to Adafruit on YouTube: http://adafru.it/subscribe New tutorials on the Adafruit Learning System: http://learn.adafruit.com/ ----------------------------------------- #usb #usbc #hdmi
This week we got our Metro RP2350 boards (https://blog.adafruit.com/2024/11/11/metro-rp2350-now-with-bigger-better-rp2350b/) back and after fixing the pin direction and rerouting (https://www.instagram.com/adafruit/p/DC2U7mdyf9W) the whole thing, it came up and pretty much works perfectly! Just one component needed a swap - we were able to test all GPIO, analog inputs, MicroSD slot, PSRAM, LEDs & NeoPixel, user button, I2C/SPI/UART, aaand power supplies. The 5V supply is great, we got a nice clean 5V out at 2A+ from 12V DC in. The last thing to check is the HSTX port, which gives us DVI access, and it works, thanks to this festive turtle demo! (https://learn.adafruit.com/circuitpython-turtle-graphics) We're aiming to get this into the shop before the end of the year, wouldn't that be smashing? Visit the Adafruit shop online - http://www.adafruit.com ----------------------------------------- LIVE CHAT IS HERE! http://adafru.it/discord Subscribe to Adafruit on YouTube: http://adafru.it/subscribe New tutorials on the Adafruit Learning System: http://learn.adafruit.com/ ----------------------------------------- #metro #rp2350 #adafruit
Forensic Methods in Disaster RecoveryContent warning: this episode discusses forensic science and the identification of human remains that may not be suited for all audiences.Natural disasters can strike without warning. And when they do, they can leave destruction, displacement, and loss of life in their wake. First responders rush to help those in need, while forensic scientists face the difficult but incredibly important task of identifying human remains– a process known as Disaster Victim Identification (DVI).In this episode, we're going back to 2004, to the largest DVI event in recent history. Host Dr. Kaylee Byers sits down with Chief Forensic Odontologist Dr. Dirk van der Meer as he shares his first-hand experiences of helping identify victims following the devastating tsunami in Thailand. Then, how are genomics reshaping forensic identification today? We head to Australia to hear from Dr. Dadna Hartman about a new tool that's offering answers—and closure—to families, faster than ever. Join us for a behind-the-scenes look at the important and fascinating world of forensic science.–Highlights(6:51) On the scene after the tsunami(16:01) A speedy genomic tool(23:00) Beyond the science–Resources:1.2004 Indian Ocean earthquake and tsunami: Facts and FAQs- World Vision2. The 10 most significant natural disasters worldwide by death toll from 1950 to 2022- Statista3. Disaster Victim Identification (DVI)- Interpol4. Forensic odontology in DVI: current practice and recent advances- Forensic Sciences Research5. Rapid DNA from a disaster victim identification perspective: Is it a game changer?- Forensic Science International
Garrett Malone and Braxton Critcher discuss the crucial role of technology adaptation in the automotive industry. Garrett emphasizes the impact of COVID-19 on accelerating digital adoption, noting that shops using Digital Vehicle Inspection (DVI) thrived during the pandemic. Braxton shares a personal experience highlighting the significant advantages of shops using DVI for customer communication and transparency.Find AutoVitals Here00:00 Legacy auto shops fail to adapt technologically.06:01 Automotive repair shops should educate consumers online.07:27 Digital inspections enhance customer trust and memory.11:14 People rarely call back; everyone texts now.14:37 People are becoming less knowledgeable about cars.17:33 Coaching groups encourage digital transformation over paper.20:17 Enhancing customer experience for mom-and-pop shops.25:18 Digital inspections attract and retain skilled technicians.28:15 Lack of care hinders the automotive industry's progress.31:55 Man thanks for saving marriage and business.33:14 Business success improves efficiency and work-life balance. Learn more about how Shop Controller can make your shop more efficient HERE
Laukiant užsienyje gyvenančių lietuvių balsų, ekspertai dėlioja galimus scenarijus, kaip atrodys būsimas šalies Seimas.Įsibėgėja daug dėmesio viešojoje erdvėje sulaukę automobilių taršos patikrinimai, kai miestuose tikrinamos atsitiktinai stabdomos transporto priemonės. Ar Jums teko tokiu būdu pasitikrinti automobilio dūmingumą?Dvi savaites ieškoto paauglio istorija visuomenėje vėl kelia diskusijas. Ekspertai sako, kad svarbu laiku pastebėti elgesio pokyčius ir mokėti atitinkamai kalbėti juos atpažinus.Kai kurie ekspertai sako, kad vakar dėl balsų trūkumo Seime nepriimtas Tautinių mažumų įstatymas Lietuvai yra reikalingas, kadangi apibrėžia mažumos sąvoka, kuri svarbi sprendžiant įvairius klausimus. Tuo metu parlamentarų nuomonės dėl įstatymo išsiskiria. Seimo posėdį stebėjo Vaidotas Burokas.Ved. Urtė Korsakovaitė
The RP2350 Feather has an FPC output connector for accessing the HSTX - high-speed transmission - peripheral. This lets us drive DVI displays really easily! Today, we got the prototype PCBs for our HSTX to DVI adapter board; after connecting up a 22-pin FPC cable, we can test out DVI driving via CircuitPython. With HSTX, we don't need to overclock or use PIO, and there's a lot more RAM on the RP2350, so we can easily do 320x240 with 16-bit color and have plenty of SRAM left over. It would be neat if we could do DVI from the PSRAM as a framebuffer at some point for really big displays! #adafruit #circuitpython #rp2350 Visit the Adafruit shop online - http://www.adafruit.com ----------------------------------------- LIVE CHAT IS HERE! http://adafru.it/discord Subscribe to Adafruit on YouTube: http://adafru.it/subscribe New tutorials on the Adafruit Learning System: http://learn.adafruit.com/ -----------------------------------------
Thanks to our Partners, Shop Boss, and 360 Payments Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Tradeshow, Dilraj Sekhon discusses the transformative impact of digital vehicle inspections (DVI) in automotive repair shops. Dilraj addresses common hesitations from technicians and service advisors, emphasizing DVI's benefits, such as enhanced customer communication through visual aids, improved inspection efficiency, and protection against disputes with photographic evidence. He also highlights the importance of team buy-in, consistency in inspections, and leveraging technology for ease of use. Dilraj Sekhon, R & S Auto, North York, ON Show Notes Watch Full Video Episode Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/ Importance of Digital Vehicle Inspections (00:00:24) Dilraj discusses the significance of digital inspections in automotive repair and addresses technician resistance. Enhancing Customer Communication (00:00:54) Visual aids in inspections help clients understand vehicle issues better. Efficiency in Inspections (00:02:01) Quality inspections save time and lead to more sales opportunities for technicians. Protecting the Shop (00:02:56) Digital inspections help prevent disputes regarding vehicle conditions with customers. Consistency in Inspections (00:03:19) Standardizing inspection processes ensures all technicians perform thorough checks. Example of Implementation (00:04:23) Dilraj shares a personal example of improving alignment checks through digital inspections. Oil Change Reminders (00:06:03) Using digital inspections to remind clients about upcoming oil change services. Bridging Communication Gaps (00:06:49) Digital inspections facilitate better communication between technicians and service advisors. Encouraging Team Buy-in (00:07:45) The importance of involving the team in the digital inspection process for smoother implementation. Thanks to our Partners, Shop Boss and 360 Payments Shop Boss – Shop Management Software built by shop owners for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on Twitter: https://twitter.com/RResultsBiz -Visit the Website: https://remarkableresults.biz/ -Join our Insider List: https://remarkableresults.biz/insider -All books mentioned on our podcasts: https://remarkableresults.biz/books -Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom -Buy Me a Coffee: https://www.buymeacoffee.com/carm -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Special episode collections: https://remarkableresults.biz/collections The Aftermarket Radio Network
In this episode, Braxton Critcher welcomes Cavan Robinson, the new General Manager at Shopware, to discuss the importance of Digital Vehicle Inspections (DVI) in the automotive repair industry. Cavan shares insightful statistics on how implementing DVI can significantly increase the average repair order value, demonstrating a clear financial benefit for repair shops. He also addresses common concerns about changes in Shopware's leadership and reassures listeners about continued investment and innovation in their products. 00:00 Discussing DVI's impact on the automotive repair industry.03:24 Appreciated repair shop's thorough, communicative process updates.08:24 DVI is crucial for repair shops to build trust.11:51 300% rule: vehicles inspected, estimated, estimates sent.14:22 Shop management systems created numerous built-in DVIs.16:44 Balancing between single users and multi-location customers.22:12 Change is inevitable; investment suggests stability and opportunity.23:34 Streamlined integrations boost product development and customer success.27:38 DVI helps industry growth and consumer trust. Learn more about how Shop Controller can make your shop more efficient HERE
Join our panel of shop owners as they discuss the worst advice they've received in the automotive business: "Be the cheapest in town; it will get you more business." "Don't give a price over the phone." "Don't get personal." "DVI's are not worth the extra time." "You'll never make it because you're too honest." "Don't hire a business coach." Bill Nalu, Interstate Auto Care, Madison Heights, MI. Listen to Bill's previous episodes HERE. Judy Zimmerman Walter, Zimmerman's Automotive, Mechanicsburg, PA. Listen to Judy's other episodes HERE. Jesse Matthews, Matthews Mobile Mechanic LLC. Listen to Jesse's other episodes HERE Brian Winograd, Broadway Transmissions and More, Red Lion, PA Show Notes Watch Full Video Episode Judy's Experience with Cheap Advice (00:02:57) Judy shares her father's experience with advice to be the cheapest to attract customers. Bill's Perspective on Pricing (00:03:47) Bill discusses the pitfalls of being the cheapest and the importance of quality over price. Brian's Insights on Industry Standards (00:06:29) Brian emphasizes the value of hiring professionals for quality work in any industry. Communication of Value (00:10:46) Brian highlights the need for better communication of the value provided to customers. Jesse's Coaching Advice (00:12:22) Jesse recounts his father's skepticism about business coaching and the importance of seeking guidance. Brian on the Value of Websites (00:14:03) Brian recalls being advised against investing in a website, which he later found invaluable. The Inner Business Person (00:16:44) Carm discusses the concept of the "inner business person" and its importance in business growth. Judy's Advice on Competition (00:17:47) Judy shares a piece of dubious advice about removing competitors' oil stickers, highlighting ethical concerns. Shop management systems (00:18:28) Discussion on the significance of effective shop management systems for profitability and efficiency. Handling customer inquiries about pricing (00:20:45) Exploration of the complexities surrounding giving prices over the phone and customer engagement. The art of conversation with customers (00:21:04) Emphasis on the need for better communication skills to engage customers effectively. The value of customer trust (00:22:45) Discussion on how to build customer trust and the importance of in-person interactions. The role of visual aids in service (00:26:12) Highlighting the effectiveness of visual aids in explaining vehicle issues to customers. Customer misconceptions about vehicle maintenance (00:27:20) Addressing common customer beliefs about car longevity and the need for regular service. The value of coaching in business (00:28:30) Discussion on the advantages of hiring coaches for personal and business growth.
Thanks to our Partners, Shop Boss, and 360 Payments Corey Evaldi discusses the issue of unintentional self-devaluation in the automotive industry. Corey advocates for a shift in mindset, urging industry professionals to see themselves as skilled specialists, and the importance of educating customers about the value of services. Corey highlights the need for clear communication, transparency in pricing, and fostering a positive industry image. Corey Evaldi, Olmstead Auto Care, Olstead Falls, OH. Listen to Corey's Episodes HERE. Show Notes Watch Full Video Episode Corey's Thoughts on Devaluation (00:00:06) Corey discusses the theme of self-devaluation in the automotive industry. Educating Customers on Value (00:01:08) Corey emphasizes the need for better customer education regarding service value. Importance of Thorough Inspections (00:02:09) Corey advocates for comprehensive DVI inspections beyond just pricing. Value of Skilled Specialists (00:03:07) Discussion on the importance of skilled specialists and quality parts. Understanding Diagnostic Time (00:04:01) Corey explains the significance of diagnostic time in pricing services. Undervaluing Knowledge and Skills (00:05:02) Corey points out how industry professionals undervalue their expertise. Reframing Industry Perceptions (00:06:48) Corey argues for changing perceptions of automotive professionals. Building Value in Services (00:07:16) Corey stresses the importance of communicating the value of services provided. Professional Appearance Matters (00:08:24) Discussion on the importance of maintaining a professional appearance. Negative Talk About Competitors (00:10:27) Corey warns against speaking negatively about competitors and its impact. Encouraging Industry Change (00:11:28) Corey calls for individual responsibility in promoting industry value. Thanks to our Partners, Shop Boss, and 360 Payments Shop Boss – Shop Management Software built by shop owners, for shop owners. It works the way you need it to, right out of the box. Find on the web at https://shopboss.net Connect with the Podcast: -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram:
In this episode, Jeff and Christopher pick up where they left off and discuss the benefits of digital vehicle inspection (DVI) for reducing customer wait times and minimizing technician frustration. Christopher also shares how the podcast has positively impacted his outlook and relationship with his manager. Additionally, the conversation explores the intricacies of budget racing and the importance of an efficient shop layout.00:00 Monster Miata car show, LS engine, unique.04:34 Autocross, ice racing led to chump car.08:29 Realized the cost of racing tires is surprising.09:54 Expensive racing involves $25,000 expenses.14:31 Issues with camshafts and lifter failures.16:24 The Last head was stripped down due to tight keepers.21:52 The Backseat is useless for this car, consider removal.25:57 Tool organization on the cart improves work efficiency.27:44 High school followed by work and schooling.31:25 Young lady Erin has family mechanics influence.34:57 Using the phone to document workplace repairs.39:26 Industry history of works but fuels anxiety.41:37 Frustration over customers waiting in the shop.45:21 Grateful for the podcast, overcoming struggles, and improved work.48:31 Exciting plans for Asda's upcoming conversations.51:36 Please comment, share, and subscribe to the podcast. Thanks to our sponsor Promotive! Find your dream job today: gopromotive.com/jeff
Keep your Pico toes Toasty with a DVI Sock the Raspberry Pi RP2040 has a fun trick up it's sleeve, er, pants! it can bitbang DVI video output from a series of pins using PIO as long as its overclocked enough and you have the PIO peripherals available. we already designed a DVI PiCowbell (https://www.adafruit.com/product/5745), but we rather like the DVI sock design originating from wren6991 (https://github.com/Wren6991/Pico-DVI-Sock) it's designed to slip on to the 'foot' of a Pico or PicoW and there's a few times where i've thought "oh man I wish I had a DVI sock to test this-or-that" so here's our spin on it, we kept the sockish-PCB, the full-size DVI port, mounting holes, and passives. we added a couple more breakout holes for CEC, Util and HotPlugDetect. this should make our video toaster, er, toaster video projects ez-breezy Visit the Adafruit shop online - http://www.adafruit.com ----------------------------------------- LIVE CHAT IS HERE! http://adafru.it/discord Subscribe to Adafruit on YouTube: http://adafru.it/subscribe New tutorials on the Adafruit Learning System: http://learn.adafruit.com/ ----------------------------------------- #adafruit #toasters #dvi
Display Adafruit IO data on any DVI or HDMI display with the Raspberry Pi Pico W and Adafruit's Pi CowBell DVI Output! Guide: https://learn.adafruit.com/dvi-io Using this Pico DVI AIO project, we're able to display data from multiple sensor nodes on our HDMI monitor. This is a great way to display sensor data on any HDMI TV especially for workshops or educational office spaces! Visit the Adafruit shop online - http://www.adafruit.com ----------------------------------------- LIVE CHAT IS HERE! http://adafru.it/discord Adafruit on Instagram: https://www.instagram.com/adafruit Shop for parts to build your own DIY projects http://adafru.it/3dprinting 3D Printing Projects Playlist: https://www.youtube.com/playlist?list=PLjF7R1fz_OOWD2dJNRIN46uhMCWvNOlbG 3D Hangout Show Playlist: https://www.youtube.com/playlist?list=PLjF7R1fz_OOVgpmWevin2slopw_A3-A8Y Layer by Layer CAD Tutorials Playlist: https://www.youtube.com/playlist?list=PLjF7R1fz_OOVsMp6nKnpjsXSQ45nxfORb Timelapse Tuesday Playlist: https://www.youtube.com/playlist?list=PLjF7R1fz_OOVagy3CktXsAAs4b153xpp_ Connect with Noe and Pedro on Social Media: Noe's Twitter / Instagram: @ecken Pedro's Twitter / Instagram: @videopixil ----------------------------------------- Visit the Adafruit shop online - http://www.adafruit.com/?utm_source=youtube&utm_medium=videodescrip&utm_campaign=3dprinting Subscribe to Adafruit on YouTube: http://adafru.it/subscribe Adafruit Monthly Deals & FREE Specials https://www.adafruit.com/free?utm_source=youtube&utm_medium=videodescrip&utm_campaign=3dprinting Join our weekly Show & Tell on G+ Hangouts On Air: http://adafru.it/showtell Watch our latest project videos: http://adafru.it/latest?utm_source=youtube&utm_medium=videodescrip&utm_campaign=3dprinting 3DThursday Posts: https://blog.adafruit.com/category/3d-printing?utm_source=youtube&utm_medium=videodescrip&utm_campaign=3dprinting New tutorials on the Adafruit Learning System: http://learn.adafruit.com/?utm_source=youtube&utm_medium=videodescrip&utm_campaign=3dprinting Music by Bartlebeats https://soundcloud.com/adafruit -----------------------------------------
Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network By leveraging tools like digital vehicle inspections (DVI) and customer relationship management (CRM) systems, businesses can significantly improve their operations and customer experience. These integrations allow for a more streamlined process, from diagnosing vehicle issues to maintaining consistent communication with clients. Ben Dexter, National Training Manager, NAPA TRACS Show Notes Watch Full Video Episode Ben's journey in the automotive industry (00:00:55) Ben's progression from service writer to National Training Manager and his experience in the automotive industry. Importance of shop management systems (00:02:04) The critical role of shop management systems in the automotive repair industry and the support provided by NAPA TRACS. Value of training (00:03:21) The significance of investing in training and the impact of leadership participation in training programs. Building customer rapport (00:11:22) Ben's approach to building customer rapport and the importance of effective communication and attention to customer needs. Significance of scheduling (00:13:12) The shift from reactive scheduling to a coordinated approach, addressing the issues of timely and accurate repairs through effective scheduling. The power of software integrations (00:15:37) The commitment to utilizing shop management software and the potential of integrations with other tools like DVI and CRM for business growth. Utilizing shop management systems (00:19:08) Encouraging the use of shop management systems and the availability of resources for business advancement. Role of technology in DVI (00:20:42) Discussion on the coordinated effort required for effective Digital Vehicle Inspections (DVI) and the benefits of real-time communication. Challenges in utilizing software (00:22:32) Exploring the reasons behind the underutilization of software tools and the need for effective leadership and training. Importance of testing and measuring (00:25:13) Highlighting the significance of testing and measuring business performance for improvement and growth. Communication and customer service (00:28:27) Emphasizing the importance of effective communication with customers to prevent unexpected breakdowns and enhance customer satisfaction. Impact of scheduling on service advisors (00:30:07) Discussing the influence of scheduling on service advisors' decision-making and the need for consistent customer recommendations. Rethinking business analysis (00:32:47) Encouraging a reevaluation of business statistics and reports to identify missed opportunities and improve overall business strategies. Morning Meetings and Reporting (00:33:21) Discussion on the importance of morning meetings, sales reporting by service writer, and constructive performance discussions. Maximizing Existing Resources (00:34:55) Emphasizing the significance of making the most of existing resources before seeking more car count. Linear Quantity Opportunities (00:36:32) Exploration of the linear quantity opportunities in parts matrix, addressing traditional matrix problems and opportunities for improvement. Commitment to Lifelong Learning...