Podcasts about MPI

The primary production committee heard from DOC and MPI this week during a briefing on bird flu. Go to this episode on rnz.co.nz for more details

Most advisors think they need more traffic. They don't. They need stronger conversations. In this episode, I'm breaking down one of the biggest reasons advisors hit an income ceiling and it has nothing to do with your dealership, your manager, or the economy. We'll talk about why some advisors consistently outperform everyone around them, how confidence changes customer decisions, why discounting quietly destroys your paycheck, and the mindset shift that separates order takers from trusted consultants. If you've ever caught yourself rushing through presentations, apologizing for price, avoiding objections, or wondering why someone else is making more money in the same shop... This episode is for you! 20-minutes that could completely change the way you present repairs and the way customers respond. Confidence isn't something you're born with. It's something you build. And it pays. ACTUALLY. PERIOD.

The poultry industry believes it's as prepared as it can be for bird flu. Biosecurity Minister Andrew Hoggard has announced legislation requiring anyone with more than 100 birds to have a bird flu prevention and response plan. Mainland Poultry chief executive John McKay told Mike Hosking the industry and farmers have been working closely with MPI, and learnt from countries that have already dealt with the virus. He says you can have the best strategies in the world and still get hit by disease, so having these plans is the best way forward for farmers. LISTEN ABOVE See omnystudio.com/listener for privacy information.

Just because New Zealand hasn't recorded more bird flu cases, doesn't mean it's time to relax. Biosecurity Minister Andrew Hoggard has announced legislation requiring anyone with more than 100 birds to have a bird flu prevention and response plan. This country has two confirmed cases of the globally circulating H5N1 strain in Petone and Carterton. Hoggard told Andrew Dickens MPI has investigated around one-thousand notifications, with no further cases found. But he says if infected birds are reaching New Zealand, they're probably also reaching Antarctica, meaning more cases could arrive in spring. LISTEN ABOVESee omnystudio.com/listener for privacy information.

A lot of bird nerds and nature lovers have been keeping an eye on the bird flu arrival in our country. What can we do, what can't we do and what should we do to keep them as healthy and as safe as we can? Here are some things we can consider, published by Predator Free NZ staff: Image credit: John Bruin We are aware that some migratory birds have always been seen as carriers of that flu - it's quite logical that the skua was first found. It probably indicates that many more of these Antarctic birds are full of flu, especially when they get together in places where we, humans, rarely get to. MPI 0800 80 99 66 to report sick birds Image credit: Alex H Weller Using bird feeders? I am not too convinced that is a good idea. Big flocks of all sorts of birds could cause contaminations, maybe not bird flu, but I have seen a lot of silvereyes with Pox on their feet and faces. Yes, I know that Pox is a different issue with birds, but it simply pays to be careful with large numbers of birds hanging around bird feeders. While there is currently no official recommendation to take down bird feeders, they need frequent cleaning to help protect birds. The disease can spread through saliva on nozzle feeders, so clean them daily by scrubbing with hot water and dishwashing liquid (wear gloves and a mask!).  Open dishes and containers accumulate poop and are high risk. Predator Free recommend stopping their use immediately, which makes total sense. If you are trapping pests with eggs and raw poultry as lures… A big bucket of mayonnaise and a small squeezable container. Raw eggs and bird meat could contribute to the spread of disease. While the risk is very low for now and there is no official recommendation to stop using these lures consider phasing them out for now, especially if you use raw egg as a lure in and around your trap. As an egg alternative, we recommend egg-based mayonnaise, which is pasteurised and therefore doesn't pose the same risks as raw eggs. Image Credit: Predator Free Tamahere Keep cats safe and happy at home Cats seem to be very susceptible to severe illness from Avian Influenza H5N1 and could contract it from exposure to wild birds. Keeping cats safe and happy at home minimises the risk of being exposed to the disease, and it's best for our wildlife too. Oh, and while we are at it, keep your dog on a lead too! Makes sense, don't you think? Image credit: Fiona Taylor MPI: 0800 80 99 66 to report sick birds See omnystudio.com/listener for privacy information.

Most service advisors assume price is the problem long before the customer ever says it. That's where profit disappears. In this episode, Jen Suzuki challenges one of the biggest habits hurting dealership service departments: discounting before exploring better solutions. Learn why financing should be one of your first "bats" instead of your last resort or never, how immediate discounts quietly destroy your ELR, gross profit and customer confidence and why the best advisors never assume someone can't afford needed repairs. You'll hear practical examples of how to present financing naturally, protect the value of your technicians' work, increase MPI approvals and create conversations that build trust instead of negotiation. If you're serious about becoming a stronger advisor while helping more customers repair their vehicles before small problems become expensive ones, this episode is for you. Dealer Talk with Jen Suzuki Podcast |

Krankhaftes Übergewicht zählt heute zu den größten Gesundheitsproblemen weltweit. Die Erkrankung erhöht das Risiko für Diabetes, Herz-Kreislauf-Erkrankungen und viele weitere gesundheitliche Probleme. Jens Brüning erforscht die Ursachen und untersucht, wie unser Gehirn den Stoffwechsel steuert. (00:00:47) Opener (00:39:02) Trenner (00:39:54) Closer Hier erfahrt ihr mehr über das Max-Planck-Institut für Stoffwechselforschung in Köln. Hier erfahrt ihr mehr über die Forschung von Prof. Dr. Jens Brüning und seinem Team am MPI für Stoffwechselforschung. ➡️ Artikel zum Nachlesen: https://detektor.fm/wissen/ach-mensch-jens-bruening-adipositas

Krankhaftes Übergewicht zählt heute zu den größten Gesundheitsproblemen weltweit. Die Erkrankung erhöht das Risiko für Diabetes, Herz-Kreislauf-Erkrankungen und viele weitere gesundheitliche Probleme. Jens Brüning erforscht die Ursachen und untersucht, wie unser Gehirn den Stoffwechsel steuert. (00:00:47) Opener (00:39:02) Trenner (00:39:54) Closer Hier erfahrt ihr mehr über das Max-Planck-Institut für Stoffwechselforschung in Köln. Hier erfahrt ihr mehr über die Forschung von Prof. Dr. Jens Brüning und seinem Team am MPI für Stoffwechselforschung. ➡️ Artikel zum Nachlesen: https://detektor.fm/wissen/ach-mensch-jens-bruening-adipositas

Krankhaftes Übergewicht zählt heute zu den größten Gesundheitsproblemen weltweit. Die Erkrankung erhöht das Risiko für Diabetes, Herz-Kreislauf-Erkrankungen und viele weitere gesundheitliche Probleme. Jens Brüning erforscht die Ursachen und untersucht, wie unser Gehirn den Stoffwechsel steuert. (00:00:47) Opener (00:39:02) Trenner (00:39:54) Closer Hier erfahrt ihr mehr über das Max-Planck-Institut für Stoffwechselforschung in Köln. Hier erfahrt ihr mehr über die Forschung von Prof. Dr. Jens Brüning und seinem Team am MPI für Stoffwechselforschung. ➡️ Artikel zum Nachlesen: https://detektor.fm/wissen/ach-mensch-jens-bruening-adipositas

When people think about a Service BDC, they usually picture someone answering phones and setting appointments. Emma Cole saw something completely different. When she stepped into one of the largest service departments in the country, there wasn't a blueprint waiting for her. She had to build the department, earn trust with advisors, hire the right people, create new processes, and figure out how to keep a team motivated while making hundreds of calls every day. And she did. In this episode, Emma shares exactly how she built one of the most impressive Service BDC operations I've seen. We talk about finding opportunities that most dealerships overlook, building a team that actually wants to win, handling declined services, keeping advisors and BDC on the same page, and why leadership has to be hands-on when the pressure is on. If you've ever wondered whether a Service BDC can make a real impact on retention, customer experience, and service revenue...this episode will probably change your mind. We cover: How Emma built a Service BDC from the ground up. The lead sources most dealerships never work consistently. Why declined services deserve their own strategy. How to hire people with hustle—not just experience. The biggest mistakes BDC teams make and how to avoid them. Why communication between advisors and BDC can make or break the customer experience. One thing I loved about Emma... She never waited for someone to hand her a process. She built one. Check out our sponsors! LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships.ZukiTalk.com helps service advisors by making clear, consistent MPI calls that educate customers and increase approvals. Dealer Talk with Jen Suzuki Podcast |  https://apple.co/38lmHM1  https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t  |  Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx

The director general of MPI updates the latest on the bird flu after Mainland Poultry, the country’s largest egg supplier, is putting hundreds of thousands of free-range chickens into lockdown following two positive cases last week. See omnystudio.com/listener for privacy information.

The Ministry of Primary Industries received 157 notifications of dead or unwell birds on Saturday alone, after bird flu was detected in two wild birds last week. There have been no new confirmed cases of the highly contagious H5N1 strain. Mary van Andel, chief veterinary officer at MPI spoke to Ingrid Hipkiss.

A native hawk in the Wairarapa has been confirmed as the second case of bird flu in New Zealand. The animal was sent to a wildlife hospital after suffering a head injury where the disease was found upon routine testing. Minister of Biosecurity Andrew Hoggard told Heather du Plessis-Allan that they are working with farmers in the region. "From an MPI perspective, we are touching base with all, I think there's about 13, egg producers or poultry producers in the Wairarapa. So, teams getting in contact with all of them just to check, are they confident in their biosecurity measures they've got?" LISTEN ABOVESee omnystudio.com/listener for privacy information.

More cases of bird flu seem inevitable here, according to some experts. Our first infection with the globally spreading H5N1 strain has been confirmed in a migratory brown skua, found on Wellington's Petone Beach last Friday. Auckland University Professor Dianne Brunton says it's not even clear if our next likely case will be linked. "New Zealand is kind of in the middle of nowhere, of course, but we are surrounded by seabirds - we're the seabird capital of the world." MPI is asking people to stay vigilant and report any groups of sick or dead wild birds. The illness is a low risk to humans, and our poultry and eggs are safe to eat. LISTEN ABOVESee omnystudio.com/listener for privacy information.

Everybody wants to know what the best dealerships are doing differently. So I went straight to someone who sees them every day. In this episode, I sat down with Joel Dalbo, one of NADA's longtime Dealer 20 Group moderators. He spends his days in rooms with some of the highest-performing dealer principals and leadership teams in the country, so I wanted to know... What are they talking about right now? What challenges keep coming up? And what separates the stores that consistently outperform everyone else? What surprised me most was how often the conversation came back to the basics. Hiring the right people. Developing leaders. Executing the plan. Not trying to fix five things at once. We also talked about AI, and Joel shared something I thought was really interesting. The dealers who are winning aren't waiting around to see what happens. They're experimenting, learning from each other, and figuring out how AI fits into their business before someone else figures it out for them. If you're leading a dealership, managing a team, or just trying to build a stronger operation, this conversation is full of practical ideas you can actually use. We cover: The biggest leadership mistakes Joel sees over and over. Why execution beats great ideas every time. How top-performing dealers hire, coach, and keep great people. What Dealer 20 Groups are saying about AI today. The dealership metrics Joel thinks deserve a lot more attention. One thing Joel said really stuck with me... There aren't any magic shortcuts. The dealerships that keep winning are usually the ones that never stop getting better. Check out our sponsors! LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships.ZukiTalk.com helps service advisors by making clear, consistent MPI calls that educate customers and increase approvals. Dealer Talk with Jen Suzuki Podcast |  https://apple.co/38lmHM1  https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t  |  Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx

Officials are on high alert after the first case of H5 bird flu was confirmed in New Zealand yesterday, after being detected in a sea bird found on Petone Beach in Wellington. MPI's chief veterinary officer Mary van Andel has been at the forefront of the response and spoke to Ingrid Hipkiss.

Paul Goldsmith responds to criticism of so-called move-on bill; MPI's chief vet on H5 bird flu in New Zealand; Matt Doocey on $35m boost for forensic mental health; CEO Interview: Lincoln Agritech's Professor Travis Glare; Pete Monk on starting a legal career in his sixties

AI is everywhere right now. But here's the question that really matters... Why are some dealerships getting great results while others are frustrated and wondering if AI is even worth it? In this episode, I sat down with Kevin, Chief Product Officer at Matador AI, to talk about what actually happens behind the scenes. How do they decide what features to build? What are they seeing across hundreds of dealerships? And what separates the stores that are making AI work from the ones that aren't? One thing really stood out to me... The technology usually isn't the problem. Adoption is. We talked about why AI isn't something you just turn on and hope for the best. It takes partnership, feedback, training, and leaders who are willing to keep improving right along with the technology. I also loved hearing how the Matador team studies real dealership conversations every single day to find friction, improve the product, and help dealers spot opportunities they didn't even know they were missing. If you're thinking about AI, already using it, or trying to figure out why your results aren't where you hoped they'd be, I think you'll get a lot from this conversation. We cover: Why dealerships struggle with AI adoption. How Matador learns from real customer conversations. What successful dealers are doing differently. Where AI is heading next in sales and service. Simple lessons any dealership can use, no matter what AI platform you're running. This is a conversation about building a dealership that's ready for what's next! Check out our sponsors! LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships.ZukiTalk.com helps service advisors by making clear, consistent MPI calls that educate customers and increase approvals. Dealer Talk with Jen Suzuki Podcast |  https://apple.co/38lmHM1  https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t  |  Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx

People hear me teaching every week. They see the energy, the passion, the coaching, and now AI innovation. But they don't always know where it came from. In this special interview, ASOTU Founder & CEO Paul Daly turns the microphone around and asks me the questions I rarely get asked. We talk about how I got started in automotive, why I built eDealer Solutions over two decades ago, what I've learned from training thousands of dealership professionals, and why helping people believe in themselves still matters more to me than any sales process. We also dive into the future of dealership leadership, AI adoption, why old-school sales tactics are losing their effectiveness, and how leaders can stay relevant without losing the human connection that makes this industry so rewarding. I also share the story behind creating ZukiTalk, why consistency matters more than talent, and what continues to motivate me after more than 20 years of coaching dealerships across North America. If you've ever wondered what drives me, why I care so deeply about this industry, or where I believe automotive retail is headed next, this conversation gives you a look behind the scenes. Because at the end of the day... I'm not just passionate about selling more cars. I'm passionate about helping people discover what they're capable of becoming. Check out our sponsors! LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships.ZukiTalk.com helps service advisors by making clear, consistent MPI calls that educate customers and increase approvals. Dealer Talk with Jen Suzuki Podcast |  https://apple.co/38lmHM1  https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t  |  Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx

Blueberry growers have voiced concerns over the prospect of New Zealand relaxing its food import rules following an E.coli outbreak in the US. The outbreak has been linked to a shipment of frozen berries in Chile. The growers fear that MPI changes to berry imports could also bring new pests or diseases onto New Zealand shores. One grower, Dan Peach, says MPI hasn't considered the risks involved in making these changes. "It's not a question of if it's going to happen, it's a matter of when - and how much is tolerable. And that's where risk-based assessments need to be looked at, on a case-by-case basis." LISTEN ABOVESee omnystudio.com/listener for privacy information.

How do family offices and ultra-wealthy families use life insurance to build, protect, and transfer wealth for generations? Want to See If Whole Life Insurance Can Improve Your Wealth? Schedule Your Clarity Call Here: https://bttr.ly/bw-yt-aa-clarityIn this BetterWealth episode, Caleb Guilliams sits down with Family Office Expert, Steven Bowles to break down the strategies behind dynasty trusts, estate planning, family banking, liquidity, tax-efficient wealth transfers, and how life insurance can help create lasting multi-generational wealth for 1,000+ years.Connect with Steven Bowles: https://www.linkedin.com/in/stevenbowles1/Watch the Interview on Youtube for Visuals - https://youtu.be/wV_sCxxH5EgLearn More About BetterWealth: https://betterwealth.comChapters:Defining the Family Office Structure: (0:01:57 - 0:05:08)Exploration of what constitutes a family office and when it becomes a necessary strategy for high-net-worth individuals.Legacy and Generational Thinking: (0:05:08 - 0:08:06)Insights drawn from ultra-wealthy families, such as the Rockefellers, and the importance of long-term planning horizons.The Strategy of Outsourcing Risk: (0:08:05 - 0:15:53)Analysis of why insurance is utilized as a tool for risk management rather than just a financial commodity.Liquidity and Wealth Preservation: (0:15:53 - 0:27:15)How insurance acts as a buffer against market volatility and provides necessary liquidity at the end of a lifetime.Family Harmony and Planning: (0:27:15 - 0:31:20)The intersection of estate planning, buy-sell agreements, and maintaining family unity through structured wealth transfer.Trust Structures Explained: (0:31:20 - 0:37:16)Understanding the role of irrevocable trusts, dynasty trusts, and the trustee's role in managing policy loans.Premium Finance Analysis: (0:37:16 - 0:42:46)A critical look at premium finance strategies, the risks involved, and the danger of treating insurance as an arbitrage play.Reviewing MPI and Kai-Zen: (0:42:46 - 0:53:56)Discussion on the potential risks of MPI and Kai-Zen.Deep Dive into Dynasty Trusts: (0:53:56 - 1:04:46)How intentionally defective grantor trusts function to remove assets from a taxable estate while providing long-term legacy benefits.Education, Stewardship, and Infinite Banking: (1:04:46 - 1:11:35)How wealthy families prioritize the lifetime education of the next generation to steward inherited wealth effectively.DISCLAIMER: https://bttr.ly/aapolicy*This video is for entertainment purposes only and is not financial or legal advice.Financial Advice Disclaimer: All content on this channel is for education, discussion, and illustrative purposes only and should not be construed as professional financial advice or recommendation. Should you need such advice, consult a licensed financial or tax advisor. No guarantee is given regarding the accuracy of the information on this channel. Neither host nor guests can be held responsible for any direct or incidental loss incurred by applying any of the information offered.

For nearly 30 years, John Inman, CEO McCurley Dealerships has helped lead one of the Pacific Northwest's most respected dealership groups. But this conversation isn't about awards or success stories, it's about what leadership looks like when the industry refuses to stand still. We talk openly about the pressure leaders face as AI reshapes retail, why execution is still harder than strategy, and what separates organizations that adapt from those that get left behind. John shares how his team is evaluating new technology, involving frontline employees in major decisions, improving fixed operations and staying focused on the one thing that never goes out of style: earning customer trust. If you're a dealer principal, executive, manager, or simply someone responsible for leading people through change, this episode offers practical insight. Just honest conversation about what it takes to build stronger teams, make smarter decisions, and keep moving forward in an industry that's evolving faster than ever. Sometimes the biggest competitive advantage isn't finding the next tool. It's building a team that's willing to grow with it. Check out our sponsors! LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships.ZukiTalk.com helps service advisors by making clear, consistent MPI calls that educate customers and increase approvals. Dealer Talk with Jen Suzuki Podcast |  https://apple.co/38lmHM1  https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t  |  Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx

The best salespeople don't win because they know the most features. They win because they understand people. In this episode of Dealer Talk with Jen Suzuki, we dive into one of the biggest mindset shifts in modern selling: customers don't buy logically... they justify their decisions logically after they've already made an emotional one. We'll explore why facts alone create price shoppers, how emotional connection reduces resistance, why customers never argue with how they feel, and how asking better questions uncovers the real reason they're buying. Whether you're in sales, BDC, service, or leadership, this conversation will challenge how you communicate with customers and help you create more trust, stronger relationships, and more confident decisions. If you've ever heard, "I need to think about it," this episode will help you understand what your customer is really trying to tell you and what to do next. Check out our sponsors! LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships.ZukiTalk.com helps service advisors by making clear, consistent MPI calls that educate customers and increase approvals. Dealer Talk with Jen Suzuki Podcast |  https://apple.co/38lmHM1  https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t  |  Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx

In this interview from the 2026 AMPP Annual Conference + Expo, Pam Nicoletti — president of the Master Painters Institute (MPI), an AMPP subsidiary — shares updates on MPI's expansion into industrial testing and its recognition (MPI Champion Awards) of paint manufacturers and specialists. Future priorities for the organization include the development of additional industrial standards; promoting QP 9 accreditation for commercial contractors; and opportunities to expand globally. For additional information, check out MPI's recent feature on the nationally syndicated This Old House Radio Hour.

Sudan is experiencing the world's largest displacement crisis, with nearly 14 million people forcibly displaced by civil war, famine, and acute food insecurity. Yet the scale of suffering has not translated into proportionate global attention or funding: the Sudan Regional Refugee Response Plan remains only 10 percent funded, leaving a gap of more than $1.4 billion. In this episode of World of Migration, John Thon Majok, Director of MPI's Refugee and Forced Displacement Initiative, speaks with Margaret Monyani, Founder and Executive Director of the OLAM Africa Research Institute, about why Sudan's crisis has not been prioritized on the global stage. They discuss the regional spillover effects on neighbors such as Chad, South Sudan, and Egypt, as well as how foreign aid cuts are compounding the response gap. They also explore what a more effective and coordinated international response would require.

Is your short-term rental truly set up to cash flow, or are you just hoping the market will do the heavy lifting for you? Most hosts look at dynamic pricing as a "set it and forget it" tool, but real revenue strategy requires getting behind the wheel of your data.In this episode, I sit down with Colorado host and revenue strategist Melissa Stewart, the founder of Rev Collective. Melissa scaled from zero to four high-performing mountain cabins in under two years by combining a value-add investment blueprint with a highly intentional, data-driven revenue management strategy.We talk about:Buying distressed mountain properties for maximum negotiating power, doing a full gut rehab to build equity, and leveraging a smart refi to roll into the next deal.Moving past simple bulleted descriptions to craft narrative-driven listing copy that makes guests feel like they are walking through a storybook.What a "healthy" MPI looks like, how to recognize if you are underpriced or overpriced, and why treating dynamic pricing tools like autopilot is a massive mistake.Designing interior and exterior spaces with a strict guest avatar in mind—from luxury robes and sound machines to curated coffee and tea stations.Shifting your mindset around money as energy, shedding old financial stories, and building wealth that creates real opportunities for other women in hospitality.Melissa pulls back the curtain on how her background in accounting and data analysis gave her a unique edge in the short-term rental market. You'll hear how she bridges the gap between high-end hospitality and cold, hard data, and how she built her company specifically to empower women hosts who love the guest experience but feel overwhelmed by numbers and tech.If you are ready to stop guessing on your pricing, master your local pacing, and inject serious intention into your operations, this conversation will completely redefine your approach to revenue. Get ready to stop relying on market luck and start commanding the rates your property deserves.HIGHLIGHTS AND KEY POINTS:[01:14] A short introduction about our guests Melissa Stewart and shared her journey from exiting a business to getting into the short-term rental industry[03:06] Melissa reflects on how a background in real estate and a desire for lifestyle-driven wealth building led her and her husband into the world of short-term rentals[05:30] How strategic investing, leveraging equity, and taking bold action helped Melissa scale from one short-term rental property to four in a relatively short time[07:36] Melissa and I dive into how taking on distressed properties, embracing renovation challenges, and viewing obstacles as opportunities helped accelerate equity growth and STR success[12:31] How embracing problems, adapting quickly, and treating short-term rental hosting as a constant problem-solving business is essential for long-term success [14:36] Melissa unpacks how creating intentional five-star guest experiences, strategic branding, and emotionally driven listings became the foundation of cash-flowing STR properties at the top of the market[21:10] Melissa highlights how overlooking listing strategy after investing heavily in a property is a common mistake, and how emotional storytelling and optimization are key to turning beautiful homes into booked STRs[24:54] How STR success depends not just on design, but on operations, pricing, and listing strategy working together to drive higher nightly rates and long-term profitability[28:08] Melissa shares how her passion for entrepreneurship, wealth building, and supporting women in business ultimately led her to launch The Rev Collective[34:16] Melissa's emphasis on active revenue management as a critical profit driver that requires strategy, oversight, and expertise beyond Pricelabs[38:15] Melissa's guidance on using listing optimization, market pacing, and key revenue metrics to make smarter pricing decisions and improve booking performance [43:23] The lightning round Golden Nuggets:“Know your obstacles. That way when they come, they're opportunities.”“We cannot leave any stone unturned when it comes to positioning ourselves for getting that booking, these guests have so many options in front of them on the OTAs.”“If you're not operating well, your reviews are not going to be what you need them to be, and you're going to fall to your competition in the marketing.”“Stick to doing things that you're good at and delegate the rest.”“If your ultimate goal is to cash flow to build wealth in this real estate, you know, gig that you've got going, if that's your goal, then revenue management should be your top priority when it comes to running your business, because that's how you make your moneyLet's Connect:Website : www.revcollective.co Instagram : https://www.instagram.com/itsmelissastewart Enjoyed the show? Subscribe, Rate, Review, Like, and Share!

Most AI conversations focus on the technology. This one focuses on the people building it. In this episode of Dealer Talk with Jen Suzuki, I sit down with Tasso Roumeliotis, Founder & CEO of NUMA AI, for a candid conversation about leadership, change, AI adoption, customer experience and what dealership operators need to understand as artificial intelligence becomes part of daily operations. What fascinated me most wasn't the product. It was learning how an outsider to automotive earned trust inside one of the most operationally complex industries in the world and what dealership leaders can learn from that journey. We discuss: • Why most AI failures are actually adoption failures • The resistance employees feel when AI enters the workplace • How leaders should communicate AI change to their teams • Why understanding the people behind AI matters as much as understanding the technology • The future role of dealership leadership in an AI-driven world • How AI can improve visibility into customer experience and operational performance • Why empathy may become the most valuable human skill in automotive retail • What operators should be thinking about now to prepare for the next few years Whether you're a dealer principal, general manager, fixed ops leader, sales leader, service manager, BDC director, or simply curious about where automotive retail is headed, this episode offers practical insight into the leadership side of AI transformation. Because the future won't be determined by who buys the most AI. It will be determined by who leads people through change the best. Subscribe for weekly conversations focused on leadership, customer experience, AI, sales, service, and dealership growth. Check out our sponsors! LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships.ZukiTalk.com helps service advisors by making clear, consistent MPI calls that educate customers and increase approvals. Dealer Talk with Jen Suzuki Podcast |  https://apple.co/38lmHM1  https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t  |  Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx

We catch up with the Director General of MPI, who proudly presented the Situation and Outlook for Primary Industries report this morning at Fieldays.See omnystudio.com/listener for privacy information.

The companies that win at scale don't become more corporate. They become more human.  Leadership isn't about having all the answers. It's about creating an environment where people can succeed. In this episode of Dealer Talk with Jen Suzuki, I sit down with Dan Clara, newly appointed CEO of Asbury Automotive Group and one of the most respected operators in our industry. After nearly 24 years with the same organization, Dan shares what it really takes to scale a company without losing culture, accountability, employee loyalty or customer trust. We talk about career paths, employee ownership, retention, onboarding, training, leadership accessibility and why communication may be the most underrated skill in automotive retail today. Dan also shares lessons learned from leading through acquisitions, implementing technology at scale and navigating AI without losing sight of the human experience. One of my favorite takeaways was simple but powerful: People create the experience. Technology can make us more efficient, but leadership is still about building trust, developing talent and staying connected to the people doing the work every day. If you're a dealer principal, GM, fixed ops leader, sales manager, service director, advisor, or anyone looking to grow your leadership impact, this conversation is packed with practical wisdom from someone who has spent decades rising through the ranks and helping build one of the largest automotive groups in the country! And his final advice might be the most important leadership lesson of all: Stay uncomfortable. Dealer Talk with Jen Suzuki Podcast |

Today, we have the great pleasure of speaking with Cleo Battle, the President and CEO of Louisville Tourism and the new Chair of the International Board of MPI! Cleo is an amazing person! He joins us today to share his inspiring journey and dive into what matters most for tourism and why every seat counts. We hope you enjoy listening to today's captivating conversation with Cleo Battle! Cleo Battle Biography: Cleo Battle, a hospitality industry veteran of nearly 35 years, currently serves as President & CEO of Louisville Tourism. Before coming to Louisville, he spent 12 years as Vice President of Sales & Services of the Richmond Convention & Visitors Bureau in Richmond, VA. He held the positions of Director of Sales and Sales Manager at the Richmond CVB. Battle began his hospitality career in the hotel industry by working for Embassy Suites, Holiday Inn, and Sheraton Hotels. Battle is a native of Denver and a graduate of Metropolitan State University in Denver with a bachelor's degree in Hotel/Restaurant Management. He earned his Master's of Business Administration in 1997 from Averett University in Virginia. He is both a Certified Destination Management Executive (CDME) and Certified Association Sales Executive (CASE). Battle's most recent industry recognition includes the Events Industry Council 2020 Social Impact award winner, Business First Louisville's inaugural Power 50 as well as The Courier-Journal's 12 People to Watch in 2021. Battle currently serves on the Meeting Planners International Board of Directors, the Kentucky Derby Museum Board of Directors, the Louisville Sports Commission Executive Board, the LRAA Board, the Kentucky State Fair Board, the Louisville Zoo Foundation Board, the Funds for the Arts Board, and the Board of the Northeast YMCA of Louisville. He is the Past Chair of Destination & Travel Foundation, Destination International Sales & Services Committee, and the Virginia State University Hospitality Department Advisory Board. Cleo's journey Cleo was a college track-and-field athlete. In his third year, he tore a leg muscle. He was still undecided about what he would major in at the time. So he spoke to a school counselor, and she suggested hotel restaurant management. He signed up for the course, started taking classes, and began working as an intern in a hotel. Hotel work came naturally to him, and he worked in many different positions. Then he got hired into the management training program for Promise Hotels, and his career took off! How athletics set Cleo up for success Learning how to run hurdles gave Cleo adaptability and flexibility. He also learned many other skills from athletics that he needed to grow and become successful in his career. A strong team Cleo truly understands the importance of having a strong team! He learned that you cannot do everything by yourself in business and that you are only as good as the people around you. His old boss from Richmond, Virginia, taught him that the key to any successful endeavor lies in hiring well. He used to tell Cleo to hire well, provide good resources, and then get the hell out of the way!  Trust Trust is an essential ingredient for teamwork. People do much better when they work in a professional space where constructive criticism is valued, they can be honest about their thoughts, and they know that their opinions will be respected, regardless of what the leaders ultimately decide. Every seat matters At staff meetings, Cleo always tells his organization's members that every seat matters. He wants them to understand that regardless of whether they are the Director of Sales, a marketing manager, or an administrative assistant, their seat in the organization still matters! Enabling people Whenever there is new subject matter, Cleo enables his team by inviting them to share their thoughts and opinions and offer ideas. Cleo's current position Even though his current position as President and CEO of Louisville Tourism involves a lot of legislative work and more talk about politics than about customers, Cleo still feels it is vital to stay true to the core mission of Louisville Tourism and to bring visitors to the community. MPI Since the first of January, Cleo has been the Chair of MPI and serves on the International Board of Directors. He insists that his team has a growth mindset rather than a recovery mindset. The cost of doing business has changed. Since the pandemic, the cost of doing business has changed. So a lot of work has to be done on the industry brand to help those outside it see its value, what is being done, why it is important, and how the industry impacts people's lives. Getting more people to join the industry Cleo points out that hotels, convention centers, museums and attractions, restaurants, and airports cannot work from home. So the industry will need to figure out the right balance between automated and personal services, going forward. He believes the industry must invest in its brand to make more people aware of why it is such an exciting industry to join. Appreciation and acknowledgment Cleo believes that openly acknowledging his staff members and appreciating their work is the best way to encourage them to provide customers with the best service! Connect with Eric On LinkedIn Facebook Instagram Website Listen to The Business of Meetings podcast Subscribe to The Business of Meetings newsletter Connect with Cleo Battle On LinkedIn Louisville Tourism MPI Books mentioned: Team of Rivals: The Political Genius of Abraham Lincoln by Doris Kearns Goodwin

In this episode of What the Fixed Ops?!, hosts Russell Hill and Charity Dunning sit down with Bill Springer for a deep dive into the evolving world of dealership customer retention, fixed operations, and long-term service loyalty.Drawing from insights in his latest Dealer Retention Report, Bill breaks down the biggest challenges and opportunities facing dealerships today—from tire sales and first service appointments to mobile service, video MPIs, communication strategies, and the growing importance of convenience-driven loyalty.Bill explains why customer retention is no longer just about price or promotions, but about building trust, creating seamless experiences, and proactively guiding customers through every stage of ownership. He shares why dealerships lose customers after the warranty period, how poor communication creates major defection points, and why service departments must rethink the customer journey from day one.This conversation goes far beyond oil changes and repair orders. It's about understanding customer behavior, building long-term relationships, creating value beyond price, and developing systems that keep customers coming back year after year.We talk about:• Why the first service appointment is critical to retention• How tire sales directly impact long-term customer loyalty• Why dealerships still struggle to communicate their tire business• The growing role of mobile service and convenience• How video MPIs build trust and transparency with customers• Why appointment availability can make or break retention• The connection between communication and customer continuity• Why dealerships must focus on value instead of competing on price• How prepaid maintenance bundles improve retention• The importance of setting the next appointment before customers leave• Why customer experience now competes with Amazon-level convenience• How dealerships can reduce friction in the service process• The biggest customer defection points dealerships overlook• Why service advisors should focus on education and relationship-building• How leadership and long-term thinking shape dealership success• The role of process consistency in improving retention• Why dealerships need proactive systems instead of reactive marketing• How EV adoption is reshaping tire and maintenance opportunities• Why trust, transparency, and convenience matter more than everBill also shares powerful insights on leadership, customer psychology, employee communication, and why dealerships must stop thinking transactionally and start thinking about customer continuity over the long term.His message is clear: retention doesn't happen by accident—it happens through trust, communication, convenience, and consistently delivering value at every step of the customer journey.This is a high-level, insight-packed conversation about dealership retention, fixed ops strategy, customer loyalty, and what it truly takes to build a service experience customers choose to come back to.BE THE 1ST TO KNOW. LIKE and FOLLOW HEREwww.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts:www.fixedopsmarketing.com/wtfJoin Managing Partner and Host Russell B. Hill and Co-Host Charity Dunning as they discuss life, automotive, and the human journey in What the Fixed Ops?!#podcast #automotive #fixedoperations #dealershipmarketing

„Einige Unbelehrbare, darunter natürlich auch ich, waren mit dem freiwilligen Gang in die Gefangenschaft nicht einverstanden, nahmen uns die passenden Waffen aus dem Haufen (ich zwei Eihandgranaten, eine Pistole und mehrere gefüllte Ladestreifen einer MPi, die das gleiche Kaliber hatte) und wir zogen eigene Wege, um uns, wie wir uns verständigt hatten, nach Berlin durchzuschlagen.“InWeiterlesen

We find the self-anointed Prince of the Provinces at Marsden Point, where he’s claiming glory for saving the nation in election year! We also discuss his role in the Rural Industry Leaders Debate at Fieldays, and the six animal welfare complaints lodged with MPI after he “cradled a crayfish in its final hours” in Parliament. See omnystudio.com/listener for privacy information.

This is a very simple strategy that is overlooked all the time! You will mprove your ELR at same time. If you're discounting before offering financing, you're doing it backwards. In this episode, Jen Suzuki tackles one of the biggest profit leaks happening in service departments every day. Advisors hear a repair total, feel a little customer hesitation, and immediately start shaving dollars off the repair order. The problem? Most customers aren't saying no because of the total cost. They're reacting to the immediate out-of-pocket impact. Jen breaks down why discounting weakens value, lowers ELR, reduces gross profit, and trains customers to negotiate every future visit. More importantly, she shares a simple mindset shift that helps advisors protect the repair, protect the technician and create more opportunities for customers to say yes. You'll learn how to present financing naturally, why payment options change the conversation, and how top advisors use flexibility instead of discounts to increase approvals, improve hours per RO, and build more trust. If you want stronger MPI approval rates, higher gross profit, and more confidence presenting recommendations, this episode is for you. Check out our sponsors! LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships. ZukiTalk.com helps service advisors by making clear, consistent MPI calls that educate customers and increase approvals. Dealer Talk with Jen Suzuki Podcast |

Josh Arnold, Recon Lead Technician at Austin Subaru, is back on the podcast for another honest conversation about life in the trade. He opens up about mentoring apprentices from scratch, what it really took to turn around a struggling recon department, and how public speaking and MPI video have pushed him to grow in ways he didn't expect. Watch the video recordingAbout the EpisodeHost: Jay Goninen, WrenchWay, jayg@wrenchway.comGuest: Josh Arnold, Austin Subaru, Connect with Josh on LinkedInLinks & ResourcesGet notified of new episodes --> Join our email listJoin the ASE Connects CommunityASE Connects brings shops, dealerships, and schools together in one structured network to strengthen the technician pipeline. By making it easier to connect, collaborate, and support students through job shadows, internships, and classroom engagement, ASE Connects helps schools build stronger programs and helps shops develop a more consistent, local source of future technicians. Learn more:ASE Connects Memberships for Shops & DealersASE Connects Memberships for Schools (Free!)Connect with us on social:FacebookInstagramXLinkedInYouTubeTikTok

Big critter news out this morning, a suspected scorpion has been found in a bathroom in an Auckland home. The arachnid has since died, and MPI has collected it for further study. To find out if we should be worried, Jesse is joined by Te Papa curator of invertebrates Phil Sirvid.

In this high-energy episode of Dealer Talk with Jen Suzuki, Jen Suzuki gets brutally honest about one of the biggest mistakes happening inside dealerships right now… slow lead response. This isn't about cheesy auto-responses, outdated templates, or "just checking in" emails that customers ignore. Jen breaks down why speed alone is not enough anymore. Dealers must combine fast response times with engaging, value-based conversations that actually pull customers in emotionally and stop them from shopping everyone else. From real dealership observations to simple but powerful examples, Jen explains why the first five minutes can determine whether your store wins or loses the deal. She challenges salespeople, BDC teams, and leaders to rethink how they approach internet leads, customer engagement, and communication strategy in today's hyper-competitive market. If your team is still responding an hour later with "Is this vehicle still something you're interested in?" this episode might sting a little. But it's the reality of modern automotive retail. This conversation is packed with practical takeaways on lead speed, customer psychology, conversation hooks, trust-building, engagement strategy, and why "professional speed" has become one of the biggest competitive advantages in the car business today.

In this interview from the 2026 AMPP Annual Conference + Expo, Pam Nicoletti — president of the Master Painters Institute (MPI), an AMPP subsidiary — shares updates on MPI's expansion into industrial testing and its recognition (MPI Champion Awards) of paint manufacturers and specialists. Future priorities for the organization include the development of additional industrial standards; promoting QP 9 accreditation for commercial contractors; and opportunities to expand globally. For additional information, check out MPI's recent feature on the nationally syndicated This Old House Radio Hour.

El mercado de ocasión actual es una locura. Los precios están inflados y la mayoría de los compradores se pelean por los mismos modelos: SUVs compactos, híbridos con etiqueta y diseños de vanguardia. Pero en esa pelea por "lo que está de moda", el comprador inteligente tiene una oportunidad de oro. Existe un listado de coches fabricados entre 2014 y 2020 que la gente ignora por desconocimiento o prejuicios estéticos, pero que esconden una ingeniería soberbia. Son los que yo llamo "Diamantes en Bruto". ¿Qué hace a un coche un "Diamante en Bruto"? No se trata de comprar el coche más bonito, sino el mejor construido. Estos modelos suelen haber tenido un único dueño, mantenimientos al día y un precio de derribo porque el mercado los considera "aburridos" o "fuera de tendencia". Sin embargo, bajo el capó esconden motores que son el secreto mejor guardado de los mecánicos. Los 10 elegidos: -Honda Civic (2014-2017): Su diseño "espacial" alejó a muchos, pero su motor 1.6 i-DTEC de 120 CV es una obra maestra del diésel. Sin problemas de cadena y con una fiabilidad electrónica japonesa envidiable. -Hyundai i30 / Kia Ceed (2015-2018): Antes de intentar ser premium, los coreanos hacían compactos honestos con motores atmosféricos (MPI y GDI). Sin turbo hay menos cosas que romper; aguantan el trato duro como pocos. -Mazda 3 (2014-2018): El motor Skyactiv-G 2.0 es una joya. Mazda fue a contracorriente evitando el "downsizing". El resultado es un motor que trabaja relajado, sin carbonilla excesiva y con un consumo en carretera sorprendentemente bajo. -Mitsubishi ASX (2015-2019): Con el motor 1.6 gasolina de la vieja escuela es, sencillamente, un coche para olvidarse de los talleres. Es espartano por dentro, sí, pero mecánicamente es un tanque. -Opel Insignia A (2015-2017): Las berlinas ya no las quiere nadie, y ahí está tu ventaja. Las últimas unidades del Insignia corrigieron todos los fallos de juventud. Un devoramillas cómodo y seguro a precio de saldo. -Seat Toledo / Skoda Rapid (2014-2019): Estética de "coche de abuelo" con inteligencia máxima. Usan componentes probadísimos del Grupo Volkswagen pero sin su complejidad. Espacio gigante y mantenimiento mínimo. -Subaru Forester (2014-2018): El favorito en zonas de montaña. Su tracción total simétrica es de lo mejor del mundo. Si buscas las versiones de gasolina, tienes un todocamino eterno. -Suzuki Vitara (2015-2018): Antes de la micro-hibridación, el 1.6 VVT era un coche ligerísimo. Al pesar tan poco, los componentes de desgaste duran muchísimo más que en sus rivales pesados. -Toyota Avensis (2015-2018): El gran olvidado. Tanto el gasolina 1.8 como el diésel revisado por Toyota están hechos para durar 500.000 kilómetros. Un coche de flota que garantiza mantenimientos escrupulosos. -Volvo V40 (2015-2019): Con los motores propios de 4 cilindros (VEA), es uno de los compactos más seguros y equilibrados jamás fabricados, ahora castigado injustamente por el mercado al dejar de producirse. La visión del ingeniero ¿Por qué estos coches son superiores en el mercado de segunda mano? Por la regla de la madurez tecnológica. Entre 2014 y 2020, mientras algunas marcas experimentaban con soluciones complejas que hoy dan problemas, estos modelos mantuvieron mecánicas probadas. Muchos usan inyección indirecta en gasolina o sistemas de emisiones menos intrusivos, lo que se traduce en menos averías de 800 euros por limpiezas de admisión o fallos de sensores. El Decálogo del Comprador Inteligente Para encontrar estas joyas, hay que seguir estas diez reglas de oro del ingeniero: -Ignora el logo. -Busca el motor "grande" atmosférico. -Huye de las llantas de 19 pulgadas. -Revisa el historial de la marca. -El vendedor particular es clave. -Comprueba la disponibilidad de piezas. -No te asustes por el interior sencillo. -Mira los bajos del coche. -Confía en la simplicidad.

What happens when AI enters a dealership… and your employees emotionally resist it? In this powerful episode of Dealer Talk with Jen Suzuki, Jen dives deep into one of the biggest leadership challenges happening inside dealerships right now: anti-AI culture, fear-based resistance, and the emotional side of organizational change. After training inside dealerships every single week and working with hundreds of managers and employees every month, Jen shares what she's personally witnessing in real time. Employees aren't just resisting technology. Many are scared of becoming irrelevant, overwhelmed by rapid change, or embarrassed they don't fully understand AI while younger employees adopt it faster. As the founder of eDealer Solutions and co-founder of ZukiTalk, Jen brings a rare inside perspective on how leadership messaging, dealership culture, emotional intelligence, and AI adoption are now colliding. This episode is not about AI hype. It's about leadership maturity. Jen breaks down why dealerships cannot shame employees into using AI, but also cannot allow emotional resistance to stop organizational evolution. She explains how dealerships should responsibly discuss AI ethics, customer trust, employee concerns, privacy, communication boundaries, and the future workforce expectations already forming inside the industry. If you're a dealer principal, GM, fixed ops leader, sales manager, service director, or anyone leading people through change, this episode will challenge how you think about culture, adaptability, leadership communication, and the future of automotive retail. Dealer Talk with Jen Suzuki Podcast |

Jen Suzuki breaks down AI in the most real-world, non-Silicon-Valley way possible. No tech jargon. No robot talk. Just honest insight from someone who trains inside dealerships every single week and is watching the automotive industry evolve in real time. In this episode of Dealer Talk with Jen Suzuki, Jen explains what AI actually is, why so many people are either scared of it or pretending to understand it, and how dealerships are already changing faster than most leaders realize. From service advisors and BDC teams to technicians and managers, she shares what she's personally seeing inside stores across the country as AI begins improving communication, reducing friction, speeding up learning, and exposing weak processes. As the founder of eDealer Solutions and co-founder of ZukiTalk, Jen gives a rare inside perspective on the collision between human connection and technology. This episode is not about replacing people. It's about helping dealership teams become faster learners, better communicators, and more valuable in a rapidly changing world. If you work in automotive retail, leadership, sales, service, or fixed ops, this conversation will challenge the way you think about AI, the future workforce, and what customers actually want from the dealership experience. Dealer Talk with Jen Suzuki Podcast |

What do AI data centers have to do with leadership in car dealerships? A lot more than most people realize. In this thought-provoking episode of Dealer Talk with Jen Suzuki, Jen breaks down one of the biggest conversations shaping the future of business, AI infrastructure, and leadership… in plain English. No tech jargon. No fear tactics. Just real-world perspective from someone actively training inside dealerships every single week while building AI tools for the automotive industry herself. Jen explains what AI data centers actually are, why the world is suddenly talking about them, and why dealership leaders should care about infrastructure, energy usage, AI adoption, and the future workforce. She tackles the fear, misinformation, and online hysteria surrounding AI while helping leaders think more critically and responsibly about where technology is heading. As founder of eDealer Solutions and co-founder of ZukiTalk, Jen connects the dots between AI infrastructure, dealership operations, customer communication, employee adaptability, productivity, and leadership responsibility. This episode is ultimately about perspective. Every major technological shift in history required infrastructure expansion, and AI is no different. The leaders who stay curious, adaptable, and informed will be far better positioned than the ones operating from fear or misinformation. If you're in automotive retail, leadership, fixed ops, sales, service, or simply trying to understand what AI actually means for society and business, this episode delivers a practical and balanced conversation about the future already unfolding around us. Dealer Talk with Jen Suzuki Podcast |

If you're leading a service department or responsible for fixed ops performance, this is one of those conversations you don't skip. In this episode, I sit down with someone I've known and respected for years, Mitch Kudler, COO of Simms Auto Group… a guy who didn't just study the business, he lived every role in it. From technician to advisor to GM to executive leadership, Mitch brings a perspective that most leaders simply don't have. We dig into what most GMs misunderstand about service, why retention is the real game (not transactions), and the small decisions that quietly cost dealerships millions, like losing tire business or failing to create a real first service experience. Mitch breaks down the importance of transparency, why MPIs and video are still wildly underutilized, and how culture inside your store directly impacts customer trust. This conversation also hits leadership hard, how to unify sales and service, why most managers don't actually understand their numbers, and the simple but powerful act of walking your store and listening. If you want stronger retention, better CSI, and a team that actually works together… this one will stay with you. And personally? This one meant a lot. Mitch is one of those people I've always admired from afar—and every time we talk, I walk away better. Dealer Talk with Jen Suzuki Podcast |

If your write-up is weak… your paycheck is leaking. Period. In this episode, I'm going straight at one of the most overlooked, but most expensive breakdowns in your service department: the quality of your RO write-up. We're talking about the real impact of vague notes, rushed conversations, and missed questions and how they quietly destroy technician productivity, create comebacks, slow down approvals, and chip away at your income. I break down exactly how to level up your write-up process, what questions actually matter, and how to position yourself as the translator between your customer and your technician. This is one of those "simple but not easy" skills that separates average advisors from top earners. Better notes = faster diagnosis, smoother workflow, stronger trust, and more money in your pocket. If you're ready to clean up the chaos and take control of your lane… this is your play. Dealer Talk with Jen Suzuki Podcast |

Video inspections are now standard in dealerships and shops across the country, but most students graduate without ever recording one. In this episode, Warner Jones, Sr. VP at TruVideo, walks instructors and program directors through why inspection video is a must-have skill for today's students, how it closes the communication gap between techs and customers, and how schools can get the industry's leading video platform at no cost.Watch the video recording About the EpisodeHost: Jay Goninen, WrenchWay, jayg@wrenchway.comGuest: Warner Jones, TruVideo, wrenchway@truvideo.com Links & ResourcesGet notified of new episodes --> Join our email listGet Started with TruVideo's Education Program for SchoolsJoin the ASE Connects CommunityASE Connects brings shops, dealerships, and schools together in one structured network to strengthen the technician pipeline. By making it easier to connect, collaborate, and support students through job shadows, internships, and classroom engagement, ASE Connects helps schools build stronger programs and helps shops develop a more consistent, local source of future technicians. Learn more:ASE Connects Memberships for Shops & DealersASE Connects Memberships for Schools (Free!)Connect with us on social:FacebookInstagramXLinkedInYouTubeTikTok

If you've been in automotive for any amount of time, you already know the name David Kain and in this episode, we're going way beyond the highlight reel. This is a real conversation between two people who've been in the trenches, on stages, inside dealerships, and yes… technically "competitors" for years but never felt like it. We talk about what actually drives performance today (hint: it's not just AI), why most dealerships are still missing the basics, and how the best operators separate themselves through urgency, storytelling, and human connection. David breaks down his concept of "visual voicemail," why speed to lead is still wildly misunderstood, and what's really happening inside top-performing stores versus the ones just getting by. We also get into the truth about AI, where it helps, where it hurts, and why human intelligence still wins deals. If you're leading a team, working internet leads, or trying to stay relevant in a fast-changing market, this episode will challenge how you think about process, follow-up, and leadership. And honestly? It's just fun! Two longtime friends swapping stories, strategies, and a few laughs along the way. Dealer Talk with Jen Suzuki Podcast |

Nonfat is sitting north of $2.25 on the CME spot market. But the bigger question is how long it can hold. In the latest episode of The Milk Check, the Jacoby team breaks down a dairy market that feels tight, fragile and increasingly dependent on timing. Here's what they're watching: Why nonfat prices surged, and what could break them How protein demand is pulling milk away from dryers Why MPC and MPI are outpacing nonfat What the inverted futures curve suggests for the second half of the year How depooling and Class III–IV dynamics are shifting milk flows Why butter feels weaker, even in the middle of flush Plus, the team talks through what happens if the nonfat market doesn't break soon. There's still a lot of milk moving. Just not where it used to go. Let the Jacoby team help you get up to speed on the new dairy market dynamics. Click below and listen to The Milk Check episode 98: A Market on Borrowed Time. Got questions? We'd love to hear them. Submit below, and we might answer it on the show. Ask The Milk Check Ted Jacoby III: Coming up on the Milk Check. Jacob Menge: if this doesn’t start falling soon, I think there’s gonna be people that are trying to make money on the short side of this thing because they didn’t make money on the long side. Ted Jacoby III: Welcome to the Milk Check from T.C. Jacoby & Co., Your complete guide to dairy markets, from the milking parlor to the supermarket shelf. I’m Ted Jacoby. Let’s dive in. Today is May 1st. It’s a couple of days after the ADPI and a couple of weeks after the Cheese Expo, and it’s usually after those two meetings a really good time to talk markets. So, we’ll go ahead and start with the market that everybody was talking about at the ADPI. Josh, Jake, Joe, what’s going on with our nonfat market? We’re at $2.26 today, I believe. Are we gonna stay up here for a while? Josh White: It’s a more challenging question than just the absolute price today. I think that if I were to summarize the show, there was a recognition across the entire dairy industry that there might be some legitimate reasons for nonfat to be tighter than they have been over the last several years. It feels like a lot of different things have resulted in the current spot price that we’ve seen today. Over the last five years, we globally have made more skim milk powder and nonfat. We’ve consumed more skim milk powder and nonfat, but the real story is in the fact that we’ve also made a whole lot more milk, and that milk doesn’t seem to have found its way to the dryer. Seems to have found its way to a variety of different products. And equally as important during the ADPI was the talk about the protein market, which I think we can likely get to later. But things like RDT products, beverages, protein consumption, cheese consumption, a lot of things have consumed incremental milk growth, particularly in the U.S., and that happened after many years where buyers had very little concerns over access to supply. And as a result, I think in the background we watched global inventories decline, and that all seems to have come to a head here in the early part of 2026. And now as we’re getting into the northern hemisphere flush, and particularly in middle America, yeah, then we have ADPI. And so, what’s interesting about your question is throughout most of the conference people were pretty convinced, “Yeah, we’re in a tighter nonfat market. We’re all buying into that.” Yet, the days following ADPI, we’ve seen futures sell off a bit and we’ve seen a little bit more volume traded at the CME spot call. What’s that mean going forward? Jacob Menge: The most interesting thing going forward is you don’t talk to single person that says these prices are gonna stick around for six months. And so it’s really a matter of timing, how long do we stay up here? I think we’re already up here longer than most anybody thought. And the other thing is, nobody got this market right. Some people got in at a buck 25. Those guys sold at a buck 40. They said, “I’m gonna take my 15, 20 cents and run.” And they felt like a genius for about three days before we were quickly at a buck 60. And we’ve got this really interesting dynamic of no market participant really happy with it being up here because nobody really made money on the way up. And everybody convinced that, okay it’s on the clock for when it comes off. And I’m not even gonna disagree with that, right? I don’t think anybody would argue that long-term we’re gonna have $2.50 nonfat in 2028 or whatever. But this really comes down to a question of timing, and I think that’s where you get mixed opinions. But in general, I think most people are of the opinion that it’s not gonna be that long before this thing does start to fall. I don’t have that strong of an opinion actually, but what I do have an opinion on is if this doesn’t start falling soon, I think there’s gonna be people that are trying to make money on the short side of this thing because they didn’t make money on the long side, that they’re gonna start feeling some pain. And as our curve has come up a bit over the past month, we’ve got this really interesting market conditions where, again, if we’re up at these levels even a month from now, two months from now sure, I’d make the argument, why couldn’t you have another squeeze higher? Because there’s still not that much product available right now today. We’re starting to see that change. We saw some really nice volume on the CME spot auction just this morning. But that’s what the eyes are on is how long does this thing take? And if it starts this week versus six weeks from now, I think those have very different implications for how the market reacts. Josh White: We’ve got three different reactions to the nonfat market right now. You’ve got the true nonfat participants that need product now, and that’s priced in the $2.25-plus type range right now on the countryside. And to your point, we’re seeing a few more loads available which is a decent sign. The market participants seem pretty convinced that we’re gonna see an easing from this price, but so are futures. And I think that’s another important thing to point out is that the futures curve is inverted and it’s quite a bit lower than the spot price today. So, you can have both situations. You can have a spot price drop while the futures price maybe doesn’t as much. Over the past few days, the futures curve has definitely traded lower, confirming what we heard there is that most people don’t believe in this market being as tight as it is currently into the future. And we have to remember, this is traditionally a globally traded product and our competitors across the pond are still quite a bit lower and making a whole lot of skim milk powder today. So, I think longer term, if the assumption is that we need to compete globally for at least some business, particularly in markets like Asia, we’re gonna have to be a little bit more aggressive to compete, but futures are saying we will be. Another important topic was now we’re starting to see an acceleration of the NDPSR price now that we’ve had several months of higher spot prices, and that’s starting to have an impact on markets other than just the powder market. And I think maybe, Gus, you would have a little bit more to say about how the market’s reacting to some of the component prices moving higher in the solids nonfat side of things. Gus Jacoby: The situation as we’ve talked about in the past is protein is being pulled in a lot of different directions and we don’t see that demand going away anytime soon. The one comment I would make though is your isolated protein, certainly UF milk in fluid form, are seeing some of the highest demand that we’ve seen in a very long time. So, if you’re cheese maker, if you wanna fortify, and certainly on higher butterfat milk, there’s plenty of folks that wanna fortify right now, there’s probably a little bit of a pull on all the skim solids at this moment in time. I don’t think that story has changed. We’ve beaten that up for a while. But that’s certainly gonna pull a fair amount of milk out of the dryer for nonfat. You look at where the capacity has been added, whether it be in the Southwest with all the large cheese plants that have been added there, and then Upstate New York where some dryers are also gonna sit idle as some new processing capacity comes on there. That’s two areas of the country that are gonna get a lot less milk into the nonfat dryers than previous. And certainly here we are now in the flush as these plants ramp up, it would typically be your highest powder production timeframe, and instead those solids are going elsewhere, and that will keep nonfat production down for the foreseeable future. Ted Jacoby III: Gus, are you seeing milk move towards Class IV plants instead of Class III plants this year? Gus Jacoby: We still see fortification solids during this flush finding its way into cheese plants. But that’s your surplus skim solids that might exist, and those are only available, I believe, because of the flush. Now, it’s not UF milk, right? UF milk tends to be going elsewhere whether it be going to some sort of IV or II-type arrangement, whether it be a high-protein beverage or a high-protein dry product. But you are still seeing a fair amount of condensed and other skim solids going to the cheese vat for fortification purposes. I think the way that will unfold likely is that those surplus skim solids that aren’t being turned into isolated protein products, they’re gonna probably get pulled out to a certain degree of the cheese plants, and then cheese plants will just not be able to utilize fortification as they are typically used to or would like as we move through the year. Ted Jacoby III: So, what you’re saying is if the price stays up here, the milk that is going into the dryers making nonfat will continue to do so longer than usual, and they won’t lose the flush-specific skim solids? Gus Jacoby: I don’t know if I’d agree with that, Ted. I think the flush, no matter where you’re at in the country, the surplus solids find its way to the dryer typically. And as we come out of the flush, certainly less solids everywhere will go toward the nonfat dryer, just as it always does during those seasonality changes and we come out of the spring. It’s just that the areas I talked about, Southwest and Northeast, they’re not getting near as much as they used to in the flush, and so overall that production is going to be missed upon the market. Ted Jacoby III: Do you sense any kind of competition right now between Class III and Class IV for the surplus milk, or is it just following its usual path? Gus Jacoby: There’s some surplus condensed solids going to cheese plants that if a better price could be had into a powder plant, it would go there. Ted Jacoby III: Okay. Gus Jacoby: And that’s happening predominantly in the upper Midwest, and maybe a little bit in other areas. But certainly if you’re gonna get a higher return going into cheese than you could going into powder, you’re gonna go after it right now. And that’s where the demand I would say is. But surplus is surplus, and you’re gonna sell it to the highest return you can. Ted Jacoby III: Okay. That sounds good. Joe, anything to add on the nonfat side? Joe Maixner: Any milk that is making it to dryers, they’re prioritizing the milk to try to get into the milk protein concentrate (MPC) sector or milk protein isolate (MPI) as opposed to nonfat because the return is better. Ted Jacoby III: Makes sense to me. Joe, Josh, are we seeing MPC prices rise faster than nonfat right now? Josh White: Yeah, no, it has to be faster than nonfat because basis is appreciating. You’ve got an MPC market that likes to trade on a multiple of nonfat, and that has appreciated. That has continued to increase. Now, again, I noted earlier we got an inverted forward curve, which means that basis can be going up and price could stay the same or even go down the second part of the year. So, that’s the dichotomy we’re dealing with right now, is that from a cost basis, it looks like it could be pretty okay the rest of the year. And if there’s dry time available, you would think you’re gonna maximize that MPC. And when compared to whey protein concentrate (WPC) prices, MPC 85 is a bargain. But again, not everyone can easily substitute between the two, and that takes some time for the market to figure out which market participants may be able to switch between WPCs and MPCs, may take a little time for them to make that switch. Ted Jacoby III: So, I just wanna clarify for the audience. There’s two different ways we can look at it. If we’re selling it forward into the second half of the year, from a market perspective, we may be selling it for a lower price because the futures curve is a lot lower than the cash price is today. But if we’re selling MPC or nonfat today, you’re telling me that the nonfat price has effectively doubled in the last three months, and the MPC price has more than doubled because not only has its basis doubled based on the nonfat market, but the overage above that has also gone up. Josh, you’re on mute. Josh White: I thought you said clarify for the audience, so I didn’t realize it was a question for me. Ted Jacoby III: Oh the answer is yes. That’s exactly what’s happening. Josh White: Yes. Nailed it. Ted Jacoby III: All right. So, basically what we’re saying is skim solids and protein are in high demand. That’s loud and clear. [Center commercial] Ted Jacoby III: Mike, what about from a federal order perspective, how this all feeds through the federal order? Obviously, since it’s a higher market right now, Class IV is what’s driving Class I prices. Obviously, it drives Class II prices. Is there anything else that kind of shifts around in a market like this? Mike Brown: There’s a couple things. First of all, a lot of your Class IV production is co-op owned. And what we’re seeing is depooling in Class IV, and to some degree Class II where it’s possible. So, rather than to go into the pool and get a blend price that’s below your class price, they’re electing to depool, just like we saw with cheese last fall when it was much higher than butter powder. We’re seeing some of that. But if you’re pooled, you’re ambivalent because you’re gonna pull the pool draw out anyway, and it’s not gonna make a lot of difference. It’s markets like the Southwest where a lot of that milk is never pooled or rarely pooled, and even in the eastern part of Kansas, changes in central order, you less have to pool it because the differential is so much wider now from Kansas City than it used to be. You may see more activity as you watch pool decisions being made since last June when the changes, people are getting a lot better at predicting whether or not they should be involved with the pool or not because it’s getting easier to predict because behavior is more what you’d expect. So, from my point of view, it has some effect, certainly, and if you’re trying to maximize a return to your owners and you have a plant with capacity and you get a higher value product, you’re gonna try to run the milk through that plant. Second part of that, of course, if you already have obligations, and some of these new cheese plants have supply obligations, they’re gonna get their milk regardless of the shift in price. So, it has less effect than you might think, but there is still effect, particularly if you’re having to pool your IV. There’s certainly a lot of IV being depooled right now. Production isn’t much lower. It’s just regionally shifted some, a lot more in the West Coast right now than in the Southwest. The orders kinda mute what would be the normal market decision to maximize return on milk for a producer because if you’re gonna blend it anyway, you don’t have the incentive that you do if you don’t. That said, right now, Class III guys, they’re pooled. The other part of this III-IV spread is, of course, what is the value of those solids into those cheese plants? I’m working on that today, Ted, trying to figure out how much does the high-WPC80 and WPI market bring to the value of buying outside Class IV solids to justify the price? Just on the price of cheese, I got some numbers here in front of me, you’re looking at on a per-pound cheese yield basis, if you buy powder in the powder market right now, it’s 25 to 40 cents more per pound cheese yield than it would be if you’re getting it from Class III. Mike Brown: You better either have a great margin or you’re really hitting up the whey market, and I’m gonna figure out exactly what that is. But that decision isn’t just a cheese decision, particularly with whey protein so high. There is a value of that nonfat dry milk whey protein that in the past didn’t matter as much as it does now. So, it may make that slightly more attractive or less unattractive than it would’ve in the past because your whey returns are so high on that protein compared to what they have been historically. So, it’s complicated, but it’s not just the value in cheese. It’s the value in cheese and in whatever your plant can make for whey. If you can make WPC80, you can pay more for those nonfat solids, obviously, than you can if you don’t. Ted Jacoby III: So to clarify, usually when you ship fluid into a Class III plant, you pay the Class III solids price. Mike Brown: That’s correct. Ted Jacoby III: If you use powder, you’re gonna have to pay whatever the prevailing nonfat price is. And most everybody running a cheese plant right now would really like their skim solids in fluid form so they can pay those Class III values instead of the Class IV values. Mike Brown: Oh, absolutely. But if they’ve got excess fat, and a lot of our American-style cheese plants now do have excess fat, what’s your market for that fat, and does it make sense to pay a little more for that protein from the Class IV side so that I can get a better price for that fat? Although we all know multiples this year aren’t near as horrible as they were a year ago. Yeah. So it’s a little better market. If you’re gonna get right down to dollars and cents, really you gotta look at your whole product mix out of your cheese plant and figure out what can you really afford to pay for those solids . And plus the opportunity of running your plant more full. What’s your fixed cost savings by running more product through your plant even if the cost is a little higher? Ted Jacoby III: Speaking of butterfat, Joe, this butter market just feels like it’s gone a lot lower than we expected it to go. Joe Maixner: Yeah, it’s weak. Cream’s not sloppy. It sure doesn’t seem like it’s super long in the market. But there’s still plenty of butter being made, and I think that this market’s also pricing in the fact that we’re anticipating that export reports are gonna decrease in the amount of butter that will get out monthly moving forward until this Middle East conflict gets resolved. And we’re basically peak flush through east of the Rockies, so this is the highest production point we’re gonna see through the rest of the year until we get past the holidays. Ted Jacoby III: Gus, are cream multiples poor right now as well? Gus Jacoby: We’re still on the flush, right? But they’re much, much tighter and higher than they were a year ago this time. It just goes to show that the additional churn capacity we’ve seen around the country and some better preparation by a lot of folks in dealing with excess butterfat has made this market a fair amount healthier when it comes to cream. Not near as sloppy as it was a year ago. Multiples have held at or better than even the year previous for flush times. So, I would imagine that what we’re gonna see here going forward is representative of this new marketplace. Ted Jacoby III: Josh, anything to say about the whey protein market? Josh White: Maybe some early signs of a market trying to figure out if it wants to continue on the trajectory it’s been on. WPC80, the general consensus out of ADPI is it remains tight. Seen a few extra spot loads trade this week though, so maybe some people were waiting for that information to let go of a little excess inventory or some incremental loads. WPI feels like it’s pretty stable. And the market came to the conclusion, I believe, during the ADPI conference, that, okay, it seems to be priced right. It doesn’t feel like WPI needs to go up at the moment. And we’ve definitely seen more offers since the show. Not ready to conclude that’s going lower because of where the WPC80 price is and how tight the WPC80 market is. So, those two have really converged at the moment, almost to a point that doesn’t make a lot of sense, the price spread between the two, so the market’s going to figure that out. So, yeah, that would be the only changes. Other than that, maybe just reiterating that we are constantly talking to new customers about new demand creation, and also outside of the traditional sports nutrition category, a lot of new CPG product launches and things like that are absolutely still in motion and consuming a lot of dry protein. Ted Jacoby III: Makes sense to me, and I would agree. And then, what I would say about cheese is it was easily the most boring market at the ADPI. I’d start by saying that. It feels like a market where a lot of people are complaining that the price isn’t low enough for them to get new sales on, but they also can’t find a ton of product out there. There is some spot product trading around, but there’s not massive quantities of it like you sometimes see in the height of the flush, which just makes me feel that right now the cheese market is in balance. In balance in a way that maybe we’re not getting a huge amount of additional export sales on the books, but we are continuing to export at a pretty high rate , especially considering there’s a lot of sales on the books that were put on the books earlier in the year that are gonna continue to ship. And it’s kept this market, this cheese market, I think, relatively well cleaned up considering we’re in the height of the flush. So, we don’t see a lot of movement going forward, at least in the next few months in cheese. You’re gonna trade in a 30 cent range, 20 cent range around where the current price is. That would be my take on the cheese market. All right. To all our listeners, I really appreciate you guys listening to us. I hope this information is helpful, and we look forward to talking to you soon. Take care. [Ending credits]

In this episode, I sit down with Paul Daly, co-founder of ASOTU (alongside Kyle Mountsier), and let me just say… this conversation is fun, real and relevant. We're talking about what the best operators are actually doing right now… And spoiler alert… it's not chasing shiny AI tools or buying the next "magic solution." It's people. It's culture. It's leadership that actually develops other leaders. Because here's the reality… our industry is losing billions to turnover every year, and the stores that are winning? They are obsessing over their people, giving them ownership, building real career paths, and creating environments where teams actually want to stay and grow. And that's exactly what makes ASOTU CON 2026 (May 12–14 in Maryland) different. https://www.asotucon.com This isn't a sit-and-listen conference. This is where ideas get challenged. Where failures get shared (yes… out loud). Where operators, innovators, and leaders actually collaborate. The theme? Year of the Human. Because while everyone's shouting "AI, AI, AI…" The real question is… who's leading the people behind it? If you're tired of surface-level conversations and ready for something that actually pushes your thinking, your leadership, and your business forward… You might want to be in that room. Check out our sponsors! LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships.ZukiTalk.com helps service advisors by making clear, consistent MPI calls that educate customers and increase approvals. Dealer Talk with Jen Suzuki Podcast |  https://apple.co/38lmHM1  https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t  |  Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx

Dealers still ask me all the time, "Jen… what leads are the best?" And I always give the same answer… the ones already sitting in your database. In this quick class, I break down the biggest miss I see in dealerships everywhere. Salespeople are told to follow up… call for referrals… make birthday calls… but nobody really teaches them how to do it without feeling like a nuisance. So what happens? They stop. Here's the truth. The money isn't in the first call. It's in the one nobody makes. Follow-up isn't about checking a box. It's about building a career. Staying relevant. Staying human. And yes… staying in the game long enough to actually win. And here's the part that hit me personally. Just yesterday, while bringing my yard back to life after winter, my neighbor stopped by. We got to talking… and I found out he had once been homeless for two years, living out of his Suburban. What changed his life? Selling cars. That's this industry. It changes lives. It gave me everything. And when people ask me why I have so much energy… it's because I'm grateful. Grateful for the people, the opportunities, and the chance to help others find their path in this business. So if you're ready to stop chasing leads and start building a real pipeline… this one's for you. Check out our sponsors! LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships. ZukiTalk.com helps service advisors by making clear, consistent MPI calls that educate customers and increase approvals. Dealer Talk with Jen Suzuki Podcast |  https://apple.co/38lmHM1  https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t  |  Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx

Sales teams… this is the moment where deals are won or lost and most don't even realize it. In this episode of Dealer Talk with Jen Suzuki, Jen breaks down one of the biggest mistakes happening in dealerships every single day: quoting price too fast. Customers ask for price. You give it. Conversation over. But what if that one moment is exactly where you lost control of the deal? This episode is all about the mindset shift that separates average reps from top 10% performers. You'll learn how to guide the conversation instead of reacting to it, how to redirect price questions without sounding evasive, and how to build value before ever talking numbers. Because here's the truth… fast answers don't win deals. Better conversations do. If your team is constantly battling price shoppers, losing gross, or struggling to get customers to engage… this is the fix. Dealer Talk with Jen Suzuki Podcast |  https://apple.co/38lmHM1 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t  |  Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx Check out our sponsors! LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships. ZukiTalk.com helps service advisors by making clear, consistent MPI calls that educate customers and increase approvals.