Podcasts about MPI

Is your short-term rental truly set up to cash flow, or are you just hoping the market will do the heavy lifting for you? Most hosts look at dynamic pricing as a "set it and forget it" tool, but real revenue strategy requires getting behind the wheel of your data.In this episode, I sit down with Colorado host and revenue strategist Melissa Stewart, the founder of Rev Collective. Melissa scaled from zero to four high-performing mountain cabins in under two years by combining a value-add investment blueprint with a highly intentional, data-driven revenue management strategy.We talk about:Buying distressed mountain properties for maximum negotiating power, doing a full gut rehab to build equity, and leveraging a smart refi to roll into the next deal.Moving past simple bulleted descriptions to craft narrative-driven listing copy that makes guests feel like they are walking through a storybook.What a "healthy" MPI looks like, how to recognize if you are underpriced or overpriced, and why treating dynamic pricing tools like autopilot is a massive mistake.Designing interior and exterior spaces with a strict guest avatar in mind—from luxury robes and sound machines to curated coffee and tea stations.Shifting your mindset around money as energy, shedding old financial stories, and building wealth that creates real opportunities for other women in hospitality.Melissa pulls back the curtain on how her background in accounting and data analysis gave her a unique edge in the short-term rental market. You'll hear how she bridges the gap between high-end hospitality and cold, hard data, and how she built her company specifically to empower women hosts who love the guest experience but feel overwhelmed by numbers and tech.If you are ready to stop guessing on your pricing, master your local pacing, and inject serious intention into your operations, this conversation will completely redefine your approach to revenue. Get ready to stop relying on market luck and start commanding the rates your property deserves.HIGHLIGHTS AND KEY POINTS:[01:14] A short introduction about our guests Melissa Stewart and shared her journey from exiting a business to getting into the short-term rental industry[03:06] Melissa reflects on how a background in real estate and a desire for lifestyle-driven wealth building led her and her husband into the world of short-term rentals[05:30] How strategic investing, leveraging equity, and taking bold action helped Melissa scale from one short-term rental property to four in a relatively short time[07:36] Melissa and I dive into how taking on distressed properties, embracing renovation challenges, and viewing obstacles as opportunities helped accelerate equity growth and STR success[12:31] How embracing problems, adapting quickly, and treating short-term rental hosting as a constant problem-solving business is essential for long-term success [14:36] Melissa unpacks how creating intentional five-star guest experiences, strategic branding, and emotionally driven listings became the foundation of cash-flowing STR properties at the top of the market[21:10] Melissa highlights how overlooking listing strategy after investing heavily in a property is a common mistake, and how emotional storytelling and optimization are key to turning beautiful homes into booked STRs[24:54] How STR success depends not just on design, but on operations, pricing, and listing strategy working together to drive higher nightly rates and long-term profitability[28:08] Melissa shares how her passion for entrepreneurship, wealth building, and supporting women in business ultimately led her to launch The Rev Collective[34:16] Melissa's emphasis on active revenue management as a critical profit driver that requires strategy, oversight, and expertise beyond Pricelabs[38:15] Melissa's guidance on using listing optimization, market pacing, and key revenue metrics to make smarter pricing decisions and improve booking performance [43:23] The lightning round Golden Nuggets:“Know your obstacles. That way when they come, they're opportunities.”“We cannot leave any stone unturned when it comes to positioning ourselves for getting that booking, these guests have so many options in front of them on the OTAs.”“If you're not operating well, your reviews are not going to be what you need them to be, and you're going to fall to your competition in the marketing.”“Stick to doing things that you're good at and delegate the rest.”“If your ultimate goal is to cash flow to build wealth in this real estate, you know, gig that you've got going, if that's your goal, then revenue management should be your top priority when it comes to running your business, because that's how you make your moneyLet's Connect:Website : www.revcollective.co Instagram : https://www.instagram.com/itsmelissastewart Enjoyed the show? Subscribe, Rate, Review, Like, and Share!

Most AI conversations focus on the technology. This one focuses on the people building it. In this episode of Dealer Talk with Jen Suzuki, I sit down with Tasso Roumeliotis, Founder & CEO of NUMA AI, for a candid conversation about leadership, change, AI adoption, customer experience and what dealership operators need to understand as artificial intelligence becomes part of daily operations. What fascinated me most wasn't the product. It was learning how an outsider to automotive earned trust inside one of the most operationally complex industries in the world and what dealership leaders can learn from that journey. We discuss: • Why most AI failures are actually adoption failures • The resistance employees feel when AI enters the workplace • How leaders should communicate AI change to their teams • Why understanding the people behind AI matters as much as understanding the technology • The future role of dealership leadership in an AI-driven world • How AI can improve visibility into customer experience and operational performance • Why empathy may become the most valuable human skill in automotive retail • What operators should be thinking about now to prepare for the next few years Whether you're a dealer principal, general manager, fixed ops leader, sales leader, service manager, BDC director, or simply curious about where automotive retail is headed, this episode offers practical insight into the leadership side of AI transformation. Because the future won't be determined by who buys the most AI. It will be determined by who leads people through change the best. Subscribe for weekly conversations focused on leadership, customer experience, AI, sales, service, and dealership growth. Check out our sponsors! LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships.ZukiTalk.com helps service advisors by making clear, consistent MPI calls that educate customers and increase approvals. Dealer Talk with Jen Suzuki Podcast |  https://apple.co/38lmHM1  https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t  |  Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx

Liz Gunn speaks with researcher Clare Swinney about alarming preparations underway in New Zealand councils for a potential high pathogenicity avian influenza (HPAI / bird flu) scenario. Swinney details millions of dollars allocated by the Ministry for Primary Industries for planning, including chicken culling and carcass disposal, dairy cattle considerations, PPE stockpiling, water treatment, and emergency communications.The discussion examines the scientific claims, reliance on PCR testing, historical precedents of mass culling overseas, and parallels with previous pandemic responses. Swinney and Gunn question the transparency of these behind-the-scenes meetings and the potential impacts on food supply and public trust.Links:The Auckland HPAI Plan via Clare's article: https://clareswinney.wordpress.com/2026/03/23/nz-insider-warns-covid-blueprint-guiding-bird-flu-pandemic-planning/What's The Latest “Bird Flu” Scare Really About? (Article): https://clareswinney.wordpress.com/2026/02/16/whats-the-latest-bird-flu-scare-really-about/BBC article regarding the mRNA bird flu vaccine trial: https://www.bbc.com/news/articles/cy41z0yj8mjoProf Jemma Geoghegan speaks about avian influenza (video): https://www.youtube.com/watch?v=Q2SLQiKFRx8The paper by David Crowe and Torsten Engelbrecht titled: Avian flu virus H5N1: No proof for existence, pathogenicity, or pandemic potential; non-“H5N1” causation omitted: https://pmc.ncbi.nlm.nih.gov/articles/PMC7173052/Dr Sam Bailey - Taking Away Your Chickens: https://www.youtube.com/watch?v=YsrV8ta8ox4Dr Sam Bailey - Secrets of Influenza: https://www.youtube.com/watch?v=wzGxKTzuDv0Jon Rappoport - The Creation of A False Epidemic: https://solari.com/the-creation-of-a-false-epidemic-with-jon-rappoport/Jon Rappoport on Substack: https://jonrappoport.substack.com/Avian influenza newsletters, fact sheets, science reports, and other resources (MPI): https://www.mpi.govt.nz/biosecurity/pest-and-disease-threats-to-new-zealand/animal-disease-threats-to-new-zealand/high-pathogenicity-avian-influenza/avian-influenza-newsletters-fact-sheets-and-other-resourcesNew Zealand Clinical Research - Current Trials: https://www.nzcr.co.nz/current-trials/More than One Billion NZ dollars to Moderna from US Government for mRNA Bird Flu Vaccine: https://fortune.com/well/article/bird-flu-vaccine-moderna-mrna-pandemic-influenza-immunization/Jon Fleetwood Article - $19.4 Billion Federal Influenza Pandemic Bill Introduced: H.R. 8447: https://jonfleetwood.substack.com/p/194-billion-federal-influenza-pandemicVitamin D Is More Effective Than Flu Vaccine, Study Says,https://articles.mercola.com/sites/articles/archive/2023/12/09/vitamin-d-better-than-flu-vaccine.aspxWHO - Global Influenza Programme: https://www.who.int/teams/global-influenza-programme/avian-influenza/avian-a-h5n1-virusFollow Clare: https://clareswinney.wordpress.com/Contact Clare: clareswinney@hotmail.comSupport FreeNZ:Substack: https://freenz.substack.com/Locals: https://freenz.locals.comBuy Me A Coffee: www.buymeacoffee.com/supportfreenzKo-fi: https://ko-fi.com/freenzhttps://freenz.carrd.coEmail: freenewzealand[at]protonmail[dot]com for bank account details.Affiliates:Dioxi Care - Chlorine Dioxide based Oral Care, Skin Care & Veterinary & Wound Care: https://frontierpharm.com/?sca_ref=9717384.brQladA5pgSnoot Spray - Chlorine Dioxide based Nasal Cleaner: https://www.snootspray.com/?sca_ref=9667634.AV2NJQvGlTBlock Blue Light - Red Light Glasses, Full Spectrum Lightbulbs & Sleep Tools to optimise your light environment and prioritise your wellbeing: https://www.blockbluelight.co.nz/?ref=FreeNZMediaWide Awake Media - Freedom T-Shirts: https://wideawake.clothing/en-nz?sca_ref=9458851.1aXfjvGDqL

We catch up with the Director General of MPI, who proudly presented the Situation and Outlook for Primary Industries report this morning at Fieldays.See omnystudio.com/listener for privacy information.

The companies that win at scale don't become more corporate. They become more human.  Leadership isn't about having all the answers. It's about creating an environment where people can succeed. In this episode of Dealer Talk with Jen Suzuki, I sit down with Dan Clara, newly appointed CEO of Asbury Automotive Group and one of the most respected operators in our industry. After nearly 24 years with the same organization, Dan shares what it really takes to scale a company without losing culture, accountability, employee loyalty or customer trust. We talk about career paths, employee ownership, retention, onboarding, training, leadership accessibility and why communication may be the most underrated skill in automotive retail today. Dan also shares lessons learned from leading through acquisitions, implementing technology at scale and navigating AI without losing sight of the human experience. One of my favorite takeaways was simple but powerful: People create the experience. Technology can make us more efficient, but leadership is still about building trust, developing talent and staying connected to the people doing the work every day. If you're a dealer principal, GM, fixed ops leader, sales manager, service director, advisor, or anyone looking to grow your leadership impact, this conversation is packed with practical wisdom from someone who has spent decades rising through the ranks and helping build one of the largest automotive groups in the country! And his final advice might be the most important leadership lesson of all: Stay uncomfortable. Dealer Talk with Jen Suzuki Podcast |

Today, we have the great pleasure of speaking with Cleo Battle, the President and CEO of Louisville Tourism and the new Chair of the International Board of MPI! Cleo is an amazing person! He joins us today to share his inspiring journey and dive into what matters most for tourism and why every seat counts. We hope you enjoy listening to today's captivating conversation with Cleo Battle! Cleo Battle Biography: Cleo Battle, a hospitality industry veteran of nearly 35 years, currently serves as President & CEO of Louisville Tourism. Before coming to Louisville, he spent 12 years as Vice President of Sales & Services of the Richmond Convention & Visitors Bureau in Richmond, VA. He held the positions of Director of Sales and Sales Manager at the Richmond CVB. Battle began his hospitality career in the hotel industry by working for Embassy Suites, Holiday Inn, and Sheraton Hotels. Battle is a native of Denver and a graduate of Metropolitan State University in Denver with a bachelor's degree in Hotel/Restaurant Management. He earned his Master's of Business Administration in 1997 from Averett University in Virginia. He is both a Certified Destination Management Executive (CDME) and Certified Association Sales Executive (CASE). Battle's most recent industry recognition includes the Events Industry Council 2020 Social Impact award winner, Business First Louisville's inaugural Power 50 as well as The Courier-Journal's 12 People to Watch in 2021. Battle currently serves on the Meeting Planners International Board of Directors, the Kentucky Derby Museum Board of Directors, the Louisville Sports Commission Executive Board, the LRAA Board, the Kentucky State Fair Board, the Louisville Zoo Foundation Board, the Funds for the Arts Board, and the Board of the Northeast YMCA of Louisville. He is the Past Chair of Destination & Travel Foundation, Destination International Sales & Services Committee, and the Virginia State University Hospitality Department Advisory Board. Cleo's journey Cleo was a college track-and-field athlete. In his third year, he tore a leg muscle. He was still undecided about what he would major in at the time. So he spoke to a school counselor, and she suggested hotel restaurant management. He signed up for the course, started taking classes, and began working as an intern in a hotel. Hotel work came naturally to him, and he worked in many different positions. Then he got hired into the management training program for Promise Hotels, and his career took off! How athletics set Cleo up for success Learning how to run hurdles gave Cleo adaptability and flexibility. He also learned many other skills from athletics that he needed to grow and become successful in his career. A strong team Cleo truly understands the importance of having a strong team! He learned that you cannot do everything by yourself in business and that you are only as good as the people around you. His old boss from Richmond, Virginia, taught him that the key to any successful endeavor lies in hiring well. He used to tell Cleo to hire well, provide good resources, and then get the hell out of the way!  Trust Trust is an essential ingredient for teamwork. People do much better when they work in a professional space where constructive criticism is valued, they can be honest about their thoughts, and they know that their opinions will be respected, regardless of what the leaders ultimately decide. Every seat matters At staff meetings, Cleo always tells his organization's members that every seat matters. He wants them to understand that regardless of whether they are the Director of Sales, a marketing manager, or an administrative assistant, their seat in the organization still matters! Enabling people Whenever there is new subject matter, Cleo enables his team by inviting them to share their thoughts and opinions and offer ideas. Cleo's current position Even though his current position as President and CEO of Louisville Tourism involves a lot of legislative work and more talk about politics than about customers, Cleo still feels it is vital to stay true to the core mission of Louisville Tourism and to bring visitors to the community. MPI Since the first of January, Cleo has been the Chair of MPI and serves on the International Board of Directors. He insists that his team has a growth mindset rather than a recovery mindset. The cost of doing business has changed. Since the pandemic, the cost of doing business has changed. So a lot of work has to be done on the industry brand to help those outside it see its value, what is being done, why it is important, and how the industry impacts people's lives. Getting more people to join the industry Cleo points out that hotels, convention centers, museums and attractions, restaurants, and airports cannot work from home. So the industry will need to figure out the right balance between automated and personal services, going forward. He believes the industry must invest in its brand to make more people aware of why it is such an exciting industry to join. Appreciation and acknowledgment Cleo believes that openly acknowledging his staff members and appreciating their work is the best way to encourage them to provide customers with the best service! Connect with Eric On LinkedIn Facebook Instagram Website Listen to The Business of Meetings podcast Subscribe to The Business of Meetings newsletter Connect with Cleo Battle On LinkedIn Louisville Tourism MPI Books mentioned: Team of Rivals: The Political Genius of Abraham Lincoln by Doris Kearns Goodwin

In this episode of What the Fixed Ops?!, hosts Russell Hill and Charity Dunning sit down with Bill Springer for a deep dive into the evolving world of dealership customer retention, fixed operations, and long-term service loyalty.Drawing from insights in his latest Dealer Retention Report, Bill breaks down the biggest challenges and opportunities facing dealerships today—from tire sales and first service appointments to mobile service, video MPIs, communication strategies, and the growing importance of convenience-driven loyalty.Bill explains why customer retention is no longer just about price or promotions, but about building trust, creating seamless experiences, and proactively guiding customers through every stage of ownership. He shares why dealerships lose customers after the warranty period, how poor communication creates major defection points, and why service departments must rethink the customer journey from day one.This conversation goes far beyond oil changes and repair orders. It's about understanding customer behavior, building long-term relationships, creating value beyond price, and developing systems that keep customers coming back year after year.We talk about:• Why the first service appointment is critical to retention• How tire sales directly impact long-term customer loyalty• Why dealerships still struggle to communicate their tire business• The growing role of mobile service and convenience• How video MPIs build trust and transparency with customers• Why appointment availability can make or break retention• The connection between communication and customer continuity• Why dealerships must focus on value instead of competing on price• How prepaid maintenance bundles improve retention• The importance of setting the next appointment before customers leave• Why customer experience now competes with Amazon-level convenience• How dealerships can reduce friction in the service process• The biggest customer defection points dealerships overlook• Why service advisors should focus on education and relationship-building• How leadership and long-term thinking shape dealership success• The role of process consistency in improving retention• Why dealerships need proactive systems instead of reactive marketing• How EV adoption is reshaping tire and maintenance opportunities• Why trust, transparency, and convenience matter more than everBill also shares powerful insights on leadership, customer psychology, employee communication, and why dealerships must stop thinking transactionally and start thinking about customer continuity over the long term.His message is clear: retention doesn't happen by accident—it happens through trust, communication, convenience, and consistently delivering value at every step of the customer journey.This is a high-level, insight-packed conversation about dealership retention, fixed ops strategy, customer loyalty, and what it truly takes to build a service experience customers choose to come back to.BE THE 1ST TO KNOW. LIKE and FOLLOW HEREwww.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts:www.fixedopsmarketing.com/wtfJoin Managing Partner and Host Russell B. Hill and Co-Host Charity Dunning as they discuss life, automotive, and the human journey in What the Fixed Ops?!#podcast #automotive #fixedoperations #dealershipmarketing

„Einige Unbelehrbare, darunter natürlich auch ich, waren mit dem freiwilligen Gang in die Gefangenschaft nicht einverstanden, nahmen uns die passenden Waffen aus dem Haufen (ich zwei Eihandgranaten, eine Pistole und mehrere gefüllte Ladestreifen einer MPi, die das gleiche Kaliber hatte) und wir zogen eigene Wege, um uns, wie wir uns verständigt hatten, nach Berlin durchzuschlagen.“InWeiterlesen

We find the self-anointed Prince of the Provinces at Marsden Point, where he’s claiming glory for saving the nation in election year! We also discuss his role in the Rural Industry Leaders Debate at Fieldays, and the six animal welfare complaints lodged with MPI after he “cradled a crayfish in its final hours” in Parliament. See omnystudio.com/listener for privacy information.

This is a very simple strategy that is overlooked all the time! You will mprove your ELR at same time. If you're discounting before offering financing, you're doing it backwards. In this episode, Jen Suzuki tackles one of the biggest profit leaks happening in service departments every day. Advisors hear a repair total, feel a little customer hesitation, and immediately start shaving dollars off the repair order. The problem? Most customers aren't saying no because of the total cost. They're reacting to the immediate out-of-pocket impact. Jen breaks down why discounting weakens value, lowers ELR, reduces gross profit, and trains customers to negotiate every future visit. More importantly, she shares a simple mindset shift that helps advisors protect the repair, protect the technician and create more opportunities for customers to say yes. You'll learn how to present financing naturally, why payment options change the conversation, and how top advisors use flexibility instead of discounts to increase approvals, improve hours per RO, and build more trust. If you want stronger MPI approval rates, higher gross profit, and more confidence presenting recommendations, this episode is for you. Check out our sponsors! LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships. ZukiTalk.com helps service advisors by making clear, consistent MPI calls that educate customers and increase approvals. Dealer Talk with Jen Suzuki Podcast |

Josh Arnold, Recon Lead Technician at Austin Subaru, is back on the podcast for another honest conversation about life in the trade. He opens up about mentoring apprentices from scratch, what it really took to turn around a struggling recon department, and how public speaking and MPI video have pushed him to grow in ways he didn't expect. Watch the video recordingAbout the EpisodeHost: Jay Goninen, WrenchWay, jayg@wrenchway.comGuest: Josh Arnold, Austin Subaru, Connect with Josh on LinkedInLinks & ResourcesGet notified of new episodes --> Join our email listJoin the ASE Connects CommunityASE Connects brings shops, dealerships, and schools together in one structured network to strengthen the technician pipeline. By making it easier to connect, collaborate, and support students through job shadows, internships, and classroom engagement, ASE Connects helps schools build stronger programs and helps shops develop a more consistent, local source of future technicians. Learn more:ASE Connects Memberships for Shops & DealersASE Connects Memberships for Schools (Free!)Connect with us on social:FacebookInstagramXLinkedInYouTubeTikTok

Big critter news out this morning, a suspected scorpion has been found in a bathroom in an Auckland home. The arachnid has since died, and MPI has collected it for further study. To find out if we should be worried, Jesse is joined by Te Papa curator of invertebrates Phil Sirvid.

In this high-energy episode of Dealer Talk with Jen Suzuki, Jen Suzuki gets brutally honest about one of the biggest mistakes happening inside dealerships right now… slow lead response. This isn't about cheesy auto-responses, outdated templates, or "just checking in" emails that customers ignore. Jen breaks down why speed alone is not enough anymore. Dealers must combine fast response times with engaging, value-based conversations that actually pull customers in emotionally and stop them from shopping everyone else. From real dealership observations to simple but powerful examples, Jen explains why the first five minutes can determine whether your store wins or loses the deal. She challenges salespeople, BDC teams, and leaders to rethink how they approach internet leads, customer engagement, and communication strategy in today's hyper-competitive market. If your team is still responding an hour later with "Is this vehicle still something you're interested in?" this episode might sting a little. But it's the reality of modern automotive retail. This conversation is packed with practical takeaways on lead speed, customer psychology, conversation hooks, trust-building, engagement strategy, and why "professional speed" has become one of the biggest competitive advantages in the car business today.

In this interview from the 2026 AMPP Annual Conference + Expo, Pam Nicoletti — president of the Master Painters Institute (MPI), an AMPP subsidiary — shares updates on MPI's expansion into industrial testing and its recognition (MPI Champion Awards) of paint manufacturers and specialists. Future priorities for the organization include the development of additional industrial standards; promoting QP 9 accreditation for commercial contractors; and opportunities to expand globally. For additional information, check out MPI's recent feature on the nationally syndicated This Old House Radio Hour.

In this episode of The Wheeler and Tyler Podcast, Dave Wheeler and Tyler Carr tackle a truly wild Friday lineup, anchored by a bizarre local sports emergency: a Kane County Cougars tour bus was completely torched and destroyed right outside Winnipeg's Goldeyes stadium, allegedly by a 15-year-old arsonist. The guys unpack the madness and dive straight into the subtitle of the day, "The Wheels on The Bus Are Burnt." The tech and media blunders don't stop there. The duo laughs through a massive UK radio station glitch that accidentally announced the death of King Charles, only for the station to double down on the mistake by posting a heavily criticized AI-generated apology. They also discuss a viral, hard-hitting anti-AI advertisement taking Toronto by storm, Christopher Nolan's shocking revelation that he has never used email or owned a smartphone, and a Tennessee man who just won a massive $835,000 settlement after being wrongfully jailed over internet memes. From local updates like MPI's "Road Safety Strategy 2030" and a new RCMP mass emergency notification pilot project, to the latest sports recap—including the Montreal Canadiens stopping Carolina's win streak, Mark Scheifele's hat trick for Team Canada, and a rough night for the Goldeyes—this episode wraps up the week with pure, unadulterated Friday energy.

El mercado de ocasión actual es una locura. Los precios están inflados y la mayoría de los compradores se pelean por los mismos modelos: SUVs compactos, híbridos con etiqueta y diseños de vanguardia. Pero en esa pelea por "lo que está de moda", el comprador inteligente tiene una oportunidad de oro. Existe un listado de coches fabricados entre 2014 y 2020 que la gente ignora por desconocimiento o prejuicios estéticos, pero que esconden una ingeniería soberbia. Son los que yo llamo "Diamantes en Bruto". ¿Qué hace a un coche un "Diamante en Bruto"? No se trata de comprar el coche más bonito, sino el mejor construido. Estos modelos suelen haber tenido un único dueño, mantenimientos al día y un precio de derribo porque el mercado los considera "aburridos" o "fuera de tendencia". Sin embargo, bajo el capó esconden motores que son el secreto mejor guardado de los mecánicos. Los 10 elegidos: -Honda Civic (2014-2017): Su diseño "espacial" alejó a muchos, pero su motor 1.6 i-DTEC de 120 CV es una obra maestra del diésel. Sin problemas de cadena y con una fiabilidad electrónica japonesa envidiable. -Hyundai i30 / Kia Ceed (2015-2018): Antes de intentar ser premium, los coreanos hacían compactos honestos con motores atmosféricos (MPI y GDI). Sin turbo hay menos cosas que romper; aguantan el trato duro como pocos. -Mazda 3 (2014-2018): El motor Skyactiv-G 2.0 es una joya. Mazda fue a contracorriente evitando el "downsizing". El resultado es un motor que trabaja relajado, sin carbonilla excesiva y con un consumo en carretera sorprendentemente bajo. -Mitsubishi ASX (2015-2019): Con el motor 1.6 gasolina de la vieja escuela es, sencillamente, un coche para olvidarse de los talleres. Es espartano por dentro, sí, pero mecánicamente es un tanque. -Opel Insignia A (2015-2017): Las berlinas ya no las quiere nadie, y ahí está tu ventaja. Las últimas unidades del Insignia corrigieron todos los fallos de juventud. Un devoramillas cómodo y seguro a precio de saldo. -Seat Toledo / Skoda Rapid (2014-2019): Estética de "coche de abuelo" con inteligencia máxima. Usan componentes probadísimos del Grupo Volkswagen pero sin su complejidad. Espacio gigante y mantenimiento mínimo. -Subaru Forester (2014-2018): El favorito en zonas de montaña. Su tracción total simétrica es de lo mejor del mundo. Si buscas las versiones de gasolina, tienes un todocamino eterno. -Suzuki Vitara (2015-2018): Antes de la micro-hibridación, el 1.6 VVT era un coche ligerísimo. Al pesar tan poco, los componentes de desgaste duran muchísimo más que en sus rivales pesados. -Toyota Avensis (2015-2018): El gran olvidado. Tanto el gasolina 1.8 como el diésel revisado por Toyota están hechos para durar 500.000 kilómetros. Un coche de flota que garantiza mantenimientos escrupulosos. -Volvo V40 (2015-2019): Con los motores propios de 4 cilindros (VEA), es uno de los compactos más seguros y equilibrados jamás fabricados, ahora castigado injustamente por el mercado al dejar de producirse. La visión del ingeniero ¿Por qué estos coches son superiores en el mercado de segunda mano? Por la regla de la madurez tecnológica. Entre 2014 y 2020, mientras algunas marcas experimentaban con soluciones complejas que hoy dan problemas, estos modelos mantuvieron mecánicas probadas. Muchos usan inyección indirecta en gasolina o sistemas de emisiones menos intrusivos, lo que se traduce en menos averías de 800 euros por limpiezas de admisión o fallos de sensores. El Decálogo del Comprador Inteligente Para encontrar estas joyas, hay que seguir estas diez reglas de oro del ingeniero: -Ignora el logo. -Busca el motor "grande" atmosférico. -Huye de las llantas de 19 pulgadas. -Revisa el historial de la marca. -El vendedor particular es clave. -Comprueba la disponibilidad de piezas. -No te asustes por el interior sencillo. -Mira los bajos del coche. -Confía en la simplicidad.

What do AI data centers have to do with leadership in car dealerships? A lot more than most people realize. In this thought-provoking episode of Dealer Talk with Jen Suzuki, Jen breaks down one of the biggest conversations shaping the future of business, AI infrastructure, and leadership… in plain English. No tech jargon. No fear tactics. Just real-world perspective from someone actively training inside dealerships every single week while building AI tools for the automotive industry herself. Jen explains what AI data centers actually are, why the world is suddenly talking about them, and why dealership leaders should care about infrastructure, energy usage, AI adoption, and the future workforce. She tackles the fear, misinformation, and online hysteria surrounding AI while helping leaders think more critically and responsibly about where technology is heading. As founder of eDealer Solutions and co-founder of ZukiTalk, Jen connects the dots between AI infrastructure, dealership operations, customer communication, employee adaptability, productivity, and leadership responsibility. This episode is ultimately about perspective. Every major technological shift in history required infrastructure expansion, and AI is no different. The leaders who stay curious, adaptable, and informed will be far better positioned than the ones operating from fear or misinformation. If you're in automotive retail, leadership, fixed ops, sales, service, or simply trying to understand what AI actually means for society and business, this episode delivers a practical and balanced conversation about the future already unfolding around us. Dealer Talk with Jen Suzuki Podcast |

What happens when AI enters a dealership… and your employees emotionally resist it? In this powerful episode of Dealer Talk with Jen Suzuki, Jen dives deep into one of the biggest leadership challenges happening inside dealerships right now: anti-AI culture, fear-based resistance, and the emotional side of organizational change. After training inside dealerships every single week and working with hundreds of managers and employees every month, Jen shares what she's personally witnessing in real time. Employees aren't just resisting technology. Many are scared of becoming irrelevant, overwhelmed by rapid change, or embarrassed they don't fully understand AI while younger employees adopt it faster. As the founder of eDealer Solutions and co-founder of ZukiTalk, Jen brings a rare inside perspective on how leadership messaging, dealership culture, emotional intelligence, and AI adoption are now colliding. This episode is not about AI hype. It's about leadership maturity. Jen breaks down why dealerships cannot shame employees into using AI, but also cannot allow emotional resistance to stop organizational evolution. She explains how dealerships should responsibly discuss AI ethics, customer trust, employee concerns, privacy, communication boundaries, and the future workforce expectations already forming inside the industry. If you're a dealer principal, GM, fixed ops leader, sales manager, service director, or anyone leading people through change, this episode will challenge how you think about culture, adaptability, leadership communication, and the future of automotive retail. Dealer Talk with Jen Suzuki Podcast |

Jen Suzuki breaks down AI in the most real-world, non-Silicon-Valley way possible. No tech jargon. No robot talk. Just honest insight from someone who trains inside dealerships every single week and is watching the automotive industry evolve in real time. In this episode of Dealer Talk with Jen Suzuki, Jen explains what AI actually is, why so many people are either scared of it or pretending to understand it, and how dealerships are already changing faster than most leaders realize. From service advisors and BDC teams to technicians and managers, she shares what she's personally seeing inside stores across the country as AI begins improving communication, reducing friction, speeding up learning, and exposing weak processes. As the founder of eDealer Solutions and co-founder of ZukiTalk, Jen gives a rare inside perspective on the collision between human connection and technology. This episode is not about replacing people. It's about helping dealership teams become faster learners, better communicators, and more valuable in a rapidly changing world. If you work in automotive retail, leadership, sales, service, or fixed ops, this conversation will challenge the way you think about AI, the future workforce, and what customers actually want from the dealership experience. Dealer Talk with Jen Suzuki Podcast |

The chief science adviser to the Prime Minister and MPI looks back on his upbringing on a small Irish dairy farm and forward to Fieldays, where agriculture, science and AI will be to the fore at the MPI site. See omnystudio.com/listener for privacy information.

The founder of Lean on a Gate, Talk to a Mate, talks about training and MPI funding, firearms licensing, and DairyNZ cadets.See omnystudio.com/listener for privacy information.

If you're leading a service department or responsible for fixed ops performance, this is one of those conversations you don't skip. In this episode, I sit down with someone I've known and respected for years, Mitch Kudler, COO of Simms Auto Group… a guy who didn't just study the business, he lived every role in it. From technician to advisor to GM to executive leadership, Mitch brings a perspective that most leaders simply don't have. We dig into what most GMs misunderstand about service, why retention is the real game (not transactions), and the small decisions that quietly cost dealerships millions, like losing tire business or failing to create a real first service experience. Mitch breaks down the importance of transparency, why MPIs and video are still wildly underutilized, and how culture inside your store directly impacts customer trust. This conversation also hits leadership hard, how to unify sales and service, why most managers don't actually understand their numbers, and the simple but powerful act of walking your store and listening. If you want stronger retention, better CSI, and a team that actually works together… this one will stay with you. And personally? This one meant a lot. Mitch is one of those people I've always admired from afar—and every time we talk, I walk away better. Dealer Talk with Jen Suzuki Podcast |

MPI’s Director On Farm Support talks NZDIA, the upcoming B+LNZ Out the Gate conference, and the two-speed primary sector.See omnystudio.com/listener for privacy information.

If your write-up is weak… your paycheck is leaking. Period. In this episode, I'm going straight at one of the most overlooked, but most expensive breakdowns in your service department: the quality of your RO write-up. We're talking about the real impact of vague notes, rushed conversations, and missed questions and how they quietly destroy technician productivity, create comebacks, slow down approvals, and chip away at your income. I break down exactly how to level up your write-up process, what questions actually matter, and how to position yourself as the translator between your customer and your technician. This is one of those "simple but not easy" skills that separates average advisors from top earners. Better notes = faster diagnosis, smoother workflow, stronger trust, and more money in your pocket. If you're ready to clean up the chaos and take control of your lane… this is your play. Dealer Talk with Jen Suzuki Podcast |

Video inspections are now standard in dealerships and shops across the country, but most students graduate without ever recording one. In this episode, Warner Jones, Sr. VP at TruVideo, walks instructors and program directors through why inspection video is a must-have skill for today's students, how it closes the communication gap between techs and customers, and how schools can get the industry's leading video platform at no cost.Watch the video recording About the EpisodeHost: Jay Goninen, WrenchWay, jayg@wrenchway.comGuest: Warner Jones, TruVideo, wrenchway@truvideo.com Links & ResourcesGet notified of new episodes --> Join our email listGet Started with TruVideo's Education Program for SchoolsJoin the ASE Connects CommunityASE Connects brings shops, dealerships, and schools together in one structured network to strengthen the technician pipeline. By making it easier to connect, collaborate, and support students through job shadows, internships, and classroom engagement, ASE Connects helps schools build stronger programs and helps shops develop a more consistent, local source of future technicians. Learn more:ASE Connects Memberships for Shops & DealersASE Connects Memberships for Schools (Free!)Connect with us on social:FacebookInstagramXLinkedInYouTubeTikTok

If you've been in automotive for any amount of time, you already know the name David Kain and in this episode, we're going way beyond the highlight reel. This is a real conversation between two people who've been in the trenches, on stages, inside dealerships, and yes… technically "competitors" for years but never felt like it. We talk about what actually drives performance today (hint: it's not just AI), why most dealerships are still missing the basics, and how the best operators separate themselves through urgency, storytelling, and human connection. David breaks down his concept of "visual voicemail," why speed to lead is still wildly misunderstood, and what's really happening inside top-performing stores versus the ones just getting by. We also get into the truth about AI, where it helps, where it hurts, and why human intelligence still wins deals. If you're leading a team, working internet leads, or trying to stay relevant in a fast-changing market, this episode will challenge how you think about process, follow-up, and leadership. And honestly? It's just fun! Two longtime friends swapping stories, strategies, and a few laughs along the way. Dealer Talk with Jen Suzuki Podcast |

Nonfat is sitting north of $2.25 on the CME spot market. But the bigger question is how long it can hold. In the latest episode of The Milk Check, the Jacoby team breaks down a dairy market that feels tight, fragile and increasingly dependent on timing. Here's what they're watching: Why nonfat prices surged, and what could break them How protein demand is pulling milk away from dryers Why MPC and MPI are outpacing nonfat What the inverted futures curve suggests for the second half of the year How depooling and Class III–IV dynamics are shifting milk flows Why butter feels weaker, even in the middle of flush Plus, the team talks through what happens if the nonfat market doesn't break soon. There's still a lot of milk moving. Just not where it used to go. Let the Jacoby team help you get up to speed on the new dairy market dynamics. Click below and listen to The Milk Check episode 98: A Market on Borrowed Time. Got questions? We'd love to hear them. Submit below, and we might answer it on the show. Ask The Milk Check Ted Jacoby III: Coming up on the Milk Check. Jacob Menge: if this doesn’t start falling soon, I think there’s gonna be people that are trying to make money on the short side of this thing because they didn’t make money on the long side. Ted Jacoby III: Welcome to the Milk Check from T.C. Jacoby & Co., Your complete guide to dairy markets, from the milking parlor to the supermarket shelf. I’m Ted Jacoby. Let’s dive in. Today is May 1st. It’s a couple of days after the ADPI and a couple of weeks after the Cheese Expo, and it’s usually after those two meetings a really good time to talk markets. So, we’ll go ahead and start with the market that everybody was talking about at the ADPI. Josh, Jake, Joe, what’s going on with our nonfat market? We’re at $2.26 today, I believe. Are we gonna stay up here for a while? Josh White: It’s a more challenging question than just the absolute price today. I think that if I were to summarize the show, there was a recognition across the entire dairy industry that there might be some legitimate reasons for nonfat to be tighter than they have been over the last several years. It feels like a lot of different things have resulted in the current spot price that we’ve seen today. Over the last five years, we globally have made more skim milk powder and nonfat. We’ve consumed more skim milk powder and nonfat, but the real story is in the fact that we’ve also made a whole lot more milk, and that milk doesn’t seem to have found its way to the dryer. Seems to have found its way to a variety of different products. And equally as important during the ADPI was the talk about the protein market, which I think we can likely get to later. But things like RDT products, beverages, protein consumption, cheese consumption, a lot of things have consumed incremental milk growth, particularly in the U.S., and that happened after many years where buyers had very little concerns over access to supply. And as a result, I think in the background we watched global inventories decline, and that all seems to have come to a head here in the early part of 2026. And now as we’re getting into the northern hemisphere flush, and particularly in middle America, yeah, then we have ADPI. And so, what’s interesting about your question is throughout most of the conference people were pretty convinced, “Yeah, we’re in a tighter nonfat market. We’re all buying into that.” Yet, the days following ADPI, we’ve seen futures sell off a bit and we’ve seen a little bit more volume traded at the CME spot call. What’s that mean going forward? Jacob Menge: The most interesting thing going forward is you don’t talk to single person that says these prices are gonna stick around for six months. And so it’s really a matter of timing, how long do we stay up here? I think we’re already up here longer than most anybody thought. And the other thing is, nobody got this market right. Some people got in at a buck 25. Those guys sold at a buck 40. They said, “I’m gonna take my 15, 20 cents and run.” And they felt like a genius for about three days before we were quickly at a buck 60. And we’ve got this really interesting dynamic of no market participant really happy with it being up here because nobody really made money on the way up. And everybody convinced that, okay it’s on the clock for when it comes off. And I’m not even gonna disagree with that, right? I don’t think anybody would argue that long-term we’re gonna have $2.50 nonfat in 2028 or whatever. But this really comes down to a question of timing, and I think that’s where you get mixed opinions. But in general, I think most people are of the opinion that it’s not gonna be that long before this thing does start to fall. I don’t have that strong of an opinion actually, but what I do have an opinion on is if this doesn’t start falling soon, I think there’s gonna be people that are trying to make money on the short side of this thing because they didn’t make money on the long side, that they’re gonna start feeling some pain. And as our curve has come up a bit over the past month, we’ve got this really interesting market conditions where, again, if we’re up at these levels even a month from now, two months from now sure, I’d make the argument, why couldn’t you have another squeeze higher? Because there’s still not that much product available right now today. We’re starting to see that change. We saw some really nice volume on the CME spot auction just this morning. But that’s what the eyes are on is how long does this thing take? And if it starts this week versus six weeks from now, I think those have very different implications for how the market reacts. Josh White: We’ve got three different reactions to the nonfat market right now. You’ve got the true nonfat participants that need product now, and that’s priced in the $2.25-plus type range right now on the countryside. And to your point, we’re seeing a few more loads available which is a decent sign. The market participants seem pretty convinced that we’re gonna see an easing from this price, but so are futures. And I think that’s another important thing to point out is that the futures curve is inverted and it’s quite a bit lower than the spot price today. So, you can have both situations. You can have a spot price drop while the futures price maybe doesn’t as much. Over the past few days, the futures curve has definitely traded lower, confirming what we heard there is that most people don’t believe in this market being as tight as it is currently into the future. And we have to remember, this is traditionally a globally traded product and our competitors across the pond are still quite a bit lower and making a whole lot of skim milk powder today. So, I think longer term, if the assumption is that we need to compete globally for at least some business, particularly in markets like Asia, we’re gonna have to be a little bit more aggressive to compete, but futures are saying we will be. Another important topic was now we’re starting to see an acceleration of the NDPSR price now that we’ve had several months of higher spot prices, and that’s starting to have an impact on markets other than just the powder market. And I think maybe, Gus, you would have a little bit more to say about how the market’s reacting to some of the component prices moving higher in the solids nonfat side of things. Gus Jacoby: The situation as we’ve talked about in the past is protein is being pulled in a lot of different directions and we don’t see that demand going away anytime soon. The one comment I would make though is your isolated protein, certainly UF milk in fluid form, are seeing some of the highest demand that we’ve seen in a very long time. So, if you’re cheese maker, if you wanna fortify, and certainly on higher butterfat milk, there’s plenty of folks that wanna fortify right now, there’s probably a little bit of a pull on all the skim solids at this moment in time. I don’t think that story has changed. We’ve beaten that up for a while. But that’s certainly gonna pull a fair amount of milk out of the dryer for nonfat. You look at where the capacity has been added, whether it be in the Southwest with all the large cheese plants that have been added there, and then Upstate New York where some dryers are also gonna sit idle as some new processing capacity comes on there. That’s two areas of the country that are gonna get a lot less milk into the nonfat dryers than previous. And certainly here we are now in the flush as these plants ramp up, it would typically be your highest powder production timeframe, and instead those solids are going elsewhere, and that will keep nonfat production down for the foreseeable future. Ted Jacoby III: Gus, are you seeing milk move towards Class IV plants instead of Class III plants this year? Gus Jacoby: We still see fortification solids during this flush finding its way into cheese plants. But that’s your surplus skim solids that might exist, and those are only available, I believe, because of the flush. Now, it’s not UF milk, right? UF milk tends to be going elsewhere whether it be going to some sort of IV or II-type arrangement, whether it be a high-protein beverage or a high-protein dry product. But you are still seeing a fair amount of condensed and other skim solids going to the cheese vat for fortification purposes. I think the way that will unfold likely is that those surplus skim solids that aren’t being turned into isolated protein products, they’re gonna probably get pulled out to a certain degree of the cheese plants, and then cheese plants will just not be able to utilize fortification as they are typically used to or would like as we move through the year. Ted Jacoby III: So, what you’re saying is if the price stays up here, the milk that is going into the dryers making nonfat will continue to do so longer than usual, and they won’t lose the flush-specific skim solids? Gus Jacoby: I don’t know if I’d agree with that, Ted. I think the flush, no matter where you’re at in the country, the surplus solids find its way to the dryer typically. And as we come out of the flush, certainly less solids everywhere will go toward the nonfat dryer, just as it always does during those seasonality changes and we come out of the spring. It’s just that the areas I talked about, Southwest and Northeast, they’re not getting near as much as they used to in the flush, and so overall that production is going to be missed upon the market. Ted Jacoby III: Do you sense any kind of competition right now between Class III and Class IV for the surplus milk, or is it just following its usual path? Gus Jacoby: There’s some surplus condensed solids going to cheese plants that if a better price could be had into a powder plant, it would go there. Ted Jacoby III: Okay. Gus Jacoby: And that’s happening predominantly in the upper Midwest, and maybe a little bit in other areas. But certainly if you’re gonna get a higher return going into cheese than you could going into powder, you’re gonna go after it right now. And that’s where the demand I would say is. But surplus is surplus, and you’re gonna sell it to the highest return you can. Ted Jacoby III: Okay. That sounds good. Joe, anything to add on the nonfat side? Joe Maixner: Any milk that is making it to dryers, they’re prioritizing the milk to try to get into the milk protein concentrate (MPC) sector or milk protein isolate (MPI) as opposed to nonfat because the return is better. Ted Jacoby III: Makes sense to me. Joe, Josh, are we seeing MPC prices rise faster than nonfat right now? Josh White: Yeah, no, it has to be faster than nonfat because basis is appreciating. You’ve got an MPC market that likes to trade on a multiple of nonfat, and that has appreciated. That has continued to increase. Now, again, I noted earlier we got an inverted forward curve, which means that basis can be going up and price could stay the same or even go down the second part of the year. So, that’s the dichotomy we’re dealing with right now, is that from a cost basis, it looks like it could be pretty okay the rest of the year. And if there’s dry time available, you would think you’re gonna maximize that MPC. And when compared to whey protein concentrate (WPC) prices, MPC 85 is a bargain. But again, not everyone can easily substitute between the two, and that takes some time for the market to figure out which market participants may be able to switch between WPCs and MPCs, may take a little time for them to make that switch. Ted Jacoby III: So, I just wanna clarify for the audience. There’s two different ways we can look at it. If we’re selling it forward into the second half of the year, from a market perspective, we may be selling it for a lower price because the futures curve is a lot lower than the cash price is today. But if we’re selling MPC or nonfat today, you’re telling me that the nonfat price has effectively doubled in the last three months, and the MPC price has more than doubled because not only has its basis doubled based on the nonfat market, but the overage above that has also gone up. Josh, you’re on mute. Josh White: I thought you said clarify for the audience, so I didn’t realize it was a question for me. Ted Jacoby III: Oh the answer is yes. That’s exactly what’s happening. Josh White: Yes. Nailed it. Ted Jacoby III: All right. So, basically what we’re saying is skim solids and protein are in high demand. That’s loud and clear. [Center commercial] Ted Jacoby III: Mike, what about from a federal order perspective, how this all feeds through the federal order? Obviously, since it’s a higher market right now, Class IV is what’s driving Class I prices. Obviously, it drives Class II prices. Is there anything else that kind of shifts around in a market like this? Mike Brown: There’s a couple things. First of all, a lot of your Class IV production is co-op owned. And what we’re seeing is depooling in Class IV, and to some degree Class II where it’s possible. So, rather than to go into the pool and get a blend price that’s below your class price, they’re electing to depool, just like we saw with cheese last fall when it was much higher than butter powder. We’re seeing some of that. But if you’re pooled, you’re ambivalent because you’re gonna pull the pool draw out anyway, and it’s not gonna make a lot of difference. It’s markets like the Southwest where a lot of that milk is never pooled or rarely pooled, and even in the eastern part of Kansas, changes in central order, you less have to pool it because the differential is so much wider now from Kansas City than it used to be. You may see more activity as you watch pool decisions being made since last June when the changes, people are getting a lot better at predicting whether or not they should be involved with the pool or not because it’s getting easier to predict because behavior is more what you’d expect. So, from my point of view, it has some effect, certainly, and if you’re trying to maximize a return to your owners and you have a plant with capacity and you get a higher value product, you’re gonna try to run the milk through that plant. Second part of that, of course, if you already have obligations, and some of these new cheese plants have supply obligations, they’re gonna get their milk regardless of the shift in price. So, it has less effect than you might think, but there is still effect, particularly if you’re having to pool your IV. There’s certainly a lot of IV being depooled right now. Production isn’t much lower. It’s just regionally shifted some, a lot more in the West Coast right now than in the Southwest. The orders kinda mute what would be the normal market decision to maximize return on milk for a producer because if you’re gonna blend it anyway, you don’t have the incentive that you do if you don’t. That said, right now, Class III guys, they’re pooled. The other part of this III-IV spread is, of course, what is the value of those solids into those cheese plants? I’m working on that today, Ted, trying to figure out how much does the high-WPC80 and WPI market bring to the value of buying outside Class IV solids to justify the price? Just on the price of cheese, I got some numbers here in front of me, you’re looking at on a per-pound cheese yield basis, if you buy powder in the powder market right now, it’s 25 to 40 cents more per pound cheese yield than it would be if you’re getting it from Class III. Mike Brown: You better either have a great margin or you’re really hitting up the whey market, and I’m gonna figure out exactly what that is. But that decision isn’t just a cheese decision, particularly with whey protein so high. There is a value of that nonfat dry milk whey protein that in the past didn’t matter as much as it does now. So, it may make that slightly more attractive or less unattractive than it would’ve in the past because your whey returns are so high on that protein compared to what they have been historically. So, it’s complicated, but it’s not just the value in cheese. It’s the value in cheese and in whatever your plant can make for whey. If you can make WPC80, you can pay more for those nonfat solids, obviously, than you can if you don’t. Ted Jacoby III: So to clarify, usually when you ship fluid into a Class III plant, you pay the Class III solids price. Mike Brown: That’s correct. Ted Jacoby III: If you use powder, you’re gonna have to pay whatever the prevailing nonfat price is. And most everybody running a cheese plant right now would really like their skim solids in fluid form so they can pay those Class III values instead of the Class IV values. Mike Brown: Oh, absolutely. But if they’ve got excess fat, and a lot of our American-style cheese plants now do have excess fat, what’s your market for that fat, and does it make sense to pay a little more for that protein from the Class IV side so that I can get a better price for that fat? Although we all know multiples this year aren’t near as horrible as they were a year ago. Yeah. So it’s a little better market. If you’re gonna get right down to dollars and cents, really you gotta look at your whole product mix out of your cheese plant and figure out what can you really afford to pay for those solids . And plus the opportunity of running your plant more full. What’s your fixed cost savings by running more product through your plant even if the cost is a little higher? Ted Jacoby III: Speaking of butterfat, Joe, this butter market just feels like it’s gone a lot lower than we expected it to go. Joe Maixner: Yeah, it’s weak. Cream’s not sloppy. It sure doesn’t seem like it’s super long in the market. But there’s still plenty of butter being made, and I think that this market’s also pricing in the fact that we’re anticipating that export reports are gonna decrease in the amount of butter that will get out monthly moving forward until this Middle East conflict gets resolved. And we’re basically peak flush through east of the Rockies, so this is the highest production point we’re gonna see through the rest of the year until we get past the holidays. Ted Jacoby III: Gus, are cream multiples poor right now as well? Gus Jacoby: We’re still on the flush, right? But they’re much, much tighter and higher than they were a year ago this time. It just goes to show that the additional churn capacity we’ve seen around the country and some better preparation by a lot of folks in dealing with excess butterfat has made this market a fair amount healthier when it comes to cream. Not near as sloppy as it was a year ago. Multiples have held at or better than even the year previous for flush times. So, I would imagine that what we’re gonna see here going forward is representative of this new marketplace. Ted Jacoby III: Josh, anything to say about the whey protein market? Josh White: Maybe some early signs of a market trying to figure out if it wants to continue on the trajectory it’s been on. WPC80, the general consensus out of ADPI is it remains tight. Seen a few extra spot loads trade this week though, so maybe some people were waiting for that information to let go of a little excess inventory or some incremental loads. WPI feels like it’s pretty stable. And the market came to the conclusion, I believe, during the ADPI conference, that, okay, it seems to be priced right. It doesn’t feel like WPI needs to go up at the moment. And we’ve definitely seen more offers since the show. Not ready to conclude that’s going lower because of where the WPC80 price is and how tight the WPC80 market is. So, those two have really converged at the moment, almost to a point that doesn’t make a lot of sense, the price spread between the two, so the market’s going to figure that out. So, yeah, that would be the only changes. Other than that, maybe just reiterating that we are constantly talking to new customers about new demand creation, and also outside of the traditional sports nutrition category, a lot of new CPG product launches and things like that are absolutely still in motion and consuming a lot of dry protein. Ted Jacoby III: Makes sense to me, and I would agree. And then, what I would say about cheese is it was easily the most boring market at the ADPI. I’d start by saying that. It feels like a market where a lot of people are complaining that the price isn’t low enough for them to get new sales on, but they also can’t find a ton of product out there. There is some spot product trading around, but there’s not massive quantities of it like you sometimes see in the height of the flush, which just makes me feel that right now the cheese market is in balance. In balance in a way that maybe we’re not getting a huge amount of additional export sales on the books, but we are continuing to export at a pretty high rate , especially considering there’s a lot of sales on the books that were put on the books earlier in the year that are gonna continue to ship. And it’s kept this market, this cheese market, I think, relatively well cleaned up considering we’re in the height of the flush. So, we don’t see a lot of movement going forward, at least in the next few months in cheese. You’re gonna trade in a 30 cent range, 20 cent range around where the current price is. That would be my take on the cheese market. All right. To all our listeners, I really appreciate you guys listening to us. I hope this information is helpful, and we look forward to talking to you soon. Take care. [Ending credits]

In this episode, I sit down with Paul Daly, co-founder of ASOTU (alongside Kyle Mountsier), and let me just say… this conversation is fun, real and relevant. We're talking about what the best operators are actually doing right now… And spoiler alert… it's not chasing shiny AI tools or buying the next "magic solution." It's people. It's culture. It's leadership that actually develops other leaders. Because here's the reality… our industry is losing billions to turnover every year, and the stores that are winning? They are obsessing over their people, giving them ownership, building real career paths, and creating environments where teams actually want to stay and grow. And that's exactly what makes ASOTU CON 2026 (May 12–14 in Maryland) different. https://www.asotucon.com This isn't a sit-and-listen conference. This is where ideas get challenged. Where failures get shared (yes… out loud). Where operators, innovators, and leaders actually collaborate. The theme? Year of the Human. Because while everyone's shouting "AI, AI, AI…" The real question is… who's leading the people behind it? If you're tired of surface-level conversations and ready for something that actually pushes your thinking, your leadership, and your business forward… You might want to be in that room. Check out our sponsors! LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships.ZukiTalk.com helps service advisors by making clear, consistent MPI calls that educate customers and increase approvals. Dealer Talk with Jen Suzuki Podcast |  https://apple.co/38lmHM1  https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t  |  Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx

Dealers still ask me all the time, "Jen… what leads are the best?" And I always give the same answer… the ones already sitting in your database. In this quick class, I break down the biggest miss I see in dealerships everywhere. Salespeople are told to follow up… call for referrals… make birthday calls… but nobody really teaches them how to do it without feeling like a nuisance. So what happens? They stop. Here's the truth. The money isn't in the first call. It's in the one nobody makes. Follow-up isn't about checking a box. It's about building a career. Staying relevant. Staying human. And yes… staying in the game long enough to actually win. And here's the part that hit me personally. Just yesterday, while bringing my yard back to life after winter, my neighbor stopped by. We got to talking… and I found out he had once been homeless for two years, living out of his Suburban. What changed his life? Selling cars. That's this industry. It changes lives. It gave me everything. And when people ask me why I have so much energy… it's because I'm grateful. Grateful for the people, the opportunities, and the chance to help others find their path in this business. So if you're ready to stop chasing leads and start building a real pipeline… this one's for you. Check out our sponsors! LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships. ZukiTalk.com helps service advisors by making clear, consistent MPI calls that educate customers and increase approvals. Dealer Talk with Jen Suzuki Podcast |  https://apple.co/38lmHM1  https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t  |  Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx

(00:00:00) Intro (00:00:39) Tim shares the origin of Tour Detour (00:01:44) How the idea turned into a viral series (00:05:58) What Tim wanted to achieve from making the show (00:10:52) Fixed ops as the backbone of dealership profitability (00:13:15) The danger of over-quoting and losing customer trust (00:19:14) What Tim's Strategy Looks Like on a Daily Basis (00:25:35) Rethinking service appointments vs. walk-ins (00:31:10) Setting Expectations with Clients (00:33:08) How AI is shaping the future of service communication (00:37:07) Biggest Missed Opportunities in the Service Department (00:44:14) What's next for Tour Detour (00:46:31) Outro Success doesn't always come from following the traditional playbook—sometimes it's built by rethinking the rules, taking risks, and executing with intention.In this episode of What the Fixed Ops?!, we welcome Tim Pohanka, VP and COO of Pohanka Nissan Hyundai and the creative force behind Tour Detour, the show.Tim brings a unique blend of dealership leadership, innovation, and storytelling—and in this conversation, he breaks down why fixed operations remains one of the most powerful (yet misunderstood) drivers of long-term dealership success.From launching a viral automotive series to redefining how service departments operate, Tim shares how thinking differently—and executing with discipline—can unlock massive growth in both business and brand.This conversation goes far beyond cars and content. It's about leadership, customer experience, process, and why dealerships that embrace transparency, education, and adaptability will win in today's evolving market.This episode will challenge the way you think about fixed ops, service retention, dealership culture, and what it really takes to stand out in a crowded industry.We talk about:The origin and rapid growth of Tour DetourWhy storytelling is transforming dealership marketingHow fixed ops drives consistent, scalable profitabilityThe biggest mistakes service departments make todayWhy over-quoting repairs kills customer trust and revenueHow proper pricing strategy increases repair order acceptanceThe importance of educating—not selling—your customersWhy video MPI and transparency are game changersHow AI can improve communication and service conversionsThe truth about appointments vs. walk-in service modelsWhat it takes to build a multi-generational dealership legacyTim also shares insights on leadership, innovation, and how stepping outside your comfort zone—whether in business or content creation—can create unexpected opportunities.His message is clear: stop treating fixed ops as an afterthought, focus on delivering real value to customers, and build processes that drive both trust and profitability.This is a direct, insightful, and forward-thinking conversation about growth, innovation, and the future of fixed operations in automotive.BE THE 1ST TO KNOW. LIKE and FOLLOW HEREwww.linkedin.com/company/fixed-ops-marketinghttps://www.youtube.com/channel/@fixedopsmarketingGet watch and listen links, as well as full episodes and shorts:www.fixedopsmarketing.com/wtfJoin Managing Partner and Host Russell B. Hill and Co-Host Charity Dunning as they discuss life, automotive, and the human journey in What the Fixed Ops?!#podcast #automotive #fixedoperations #dealershipmarketing

Sales teams… this is the moment where deals are won or lost and most don't even realize it. In this episode of Dealer Talk with Jen Suzuki, Jen breaks down one of the biggest mistakes happening in dealerships every single day: quoting price too fast. Customers ask for price. You give it. Conversation over. But what if that one moment is exactly where you lost control of the deal? This episode is all about the mindset shift that separates average reps from top 10% performers. You'll learn how to guide the conversation instead of reacting to it, how to redirect price questions without sounding evasive, and how to build value before ever talking numbers. Because here's the truth… fast answers don't win deals. Better conversations do. If your team is constantly battling price shoppers, losing gross, or struggling to get customers to engage… this is the fix. Dealer Talk with Jen Suzuki Podcast |  https://apple.co/38lmHM1 https://spoti.fi/3uQ2nd1 | Jennifer@edealersolution.com | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t  |  Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx Check out our sponsors! LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability. Matador.ai, AI That Fully Automates Sales & Service Conversations For Dealerships. ZukiTalk.com helps service advisors by making clear, consistent MPI calls that educate customers and increase approvals.

In this episode of Dealer Talk with Jen Suzuki, we shift the focus to where real dealership growth actually happens, the service lane. This is a straight, no-fluff conversation about customer retention and why it directly impacts your paycheck, your stress level, and your long-term success. We break down the simple but often overlooked behaviors that keep customers coming back, from how you handle the exit to the follow-up that most advisors skip. If you've been treating each visit like a one-time transaction, this episode will challenge you to think bigger and start building relationships that last years, not just repair orders. This episode doesn't just talk about retention, it shows you exactly how to execute it. You'll walk away with simple, high-impact tactics like how to properly set the next appointment before the customer leaves, what to say during the vehicle pickup to create future value, and how a quick next-day follow-up text can dramatically increase return visits. We also cover the importance of setting clear expectations, giving consistent updates, and using small personalization touches that make customers remember you. These are the moments that turn one-time visits into long-term relationships and predictable income. Dealer Talk with Jen Suzuki Podcast |

In this episode of Dealer Talk with Jen Suzuki, I sit down with Randy Kobat from LotLinx to break down one of the biggest shifts happening in dealership technology right now. We move past the hype of generic AI tools like ChatGPT and into what actually drives results on the ground. LotGPT is built specifically for dealerships, using real inventory, real market data, and real shopper behavior to deliver precise, actionable insights. We talk about why generic AI often falls short, how data security plays a bigger role than most realize, and what it looks like to treat AI as a true team member with a defined role inside your store. If you want to stop guessing, protect gross, and move inventory smarter, this conversation will change the way you think about AI in your dealership. What's really turning heads is how quickly dealers are adopting this. Over 6,000 dealerships are already using LotGPT, and it's not because it sounds good, it's because it works immediately. Dealers are seeing fast wins like identifying which vehicles are at risk before they age out, reallocating wasted ad spend within minutes, improving VDP performance, and uncovering exactly where the breakdown is between shopper activity and actual sales. Instead of guessing or defaulting to price drops, they're making smarter, more precise decisions that protect gross and move inventory faster. Dealer Talk with Jen Suzuki Podcast |

In this episode of Dealer Talk with Jen Suzuki, we're getting real about one of the most important numbers in your service department, the MPI approval rate. This isn't just a metric. It's a mirror. If your approvals are low, it's rarely about price, the customer, or the car. It's almost always about communication. Jen breaks down exactly why customers decline recommended work and what service advisors are missing in their conversations. From rushed calls and weak explanations to overusing technical language that customers don't understand, this episode exposes the everyday habits that quietly kill approvals. But more importantly, it gives you a simple, repeatable way to fix it. You'll learn how to clearly explain the job, the risk, and the reward so customers actually understand what's happening with their vehicle and why it matters now. Because when clarity goes up, approvals go up. Bottom line: You don't need better customers. You need better conversations. Dealer Talk with Jen Suzuki Podcast |

Refugees are often some of the people most vulnerable to climate change. After fleeing armed conflict or persecution, many refugees end up in camps located in rural areas, with few resources and little support. That can leave them vulnerable to floods, storms, extreme heat, or other impacts of climate change. This episode focuses on these impacts, with insights from Ayoo Irene Hellen, a South Sudanese refugee in Uganda and climate advocate. She discusses her own experiences, those of her community, and the value of including refugee voices in planning. Want to dive deeper? Listen to an earlier episode speaking with the UN refugee agency's special advisor on climate action: https://mpichangingclimatechangingmigration.podbean.com/e/no-climate-refugees-but-still-a-role-for-the-un-refugee-agency/  All of MPI's work on climate migration is here: https://www.migrationpolicy.org/topics/climate-change      00:00 Intro  02:45 Climate impacts on refugee settlements in Uganda 09:32 Legal and socioeconomic barriers to climate adaptation 16:52 Exclusion of refugees from climate policy processes 19:21 Refugee-led community resilience strategies 23:11 Climate challenges upon return: The case of South Sudan 27:24 Closing thoughts: co-creation and refugee inclusion

Refugees are often some of the people most vulnerable to climate change. After fleeing armed conflict or persecution, many refugees end up in camps located in rural areas, with few resources and little support. That can leave them vulnerable to floods, storms, extreme heat, or other impacts of climate change. This episode focuses on these impacts, with insights from Ayoo Irene Hellen, a South Sudanese refugee in Uganda and climate advocate. She discusses her own experiences, those of her community, and the value of including refugee voices in planning. Want to dive deeper? Listen to an earlier episode speaking with the UN refugee agency's special advisor on climate action: https://mpichangingclimatechangingmigration.podbean.com/e/no-climate-refugees-but-still-a-role-for-the-un-refugee-agency/  All of MPI's work on climate migration is here: https://www.migrationpolicy.org/topics/climate-change    00:00 Intro  02:45 Climate impacts on refugee settlements in Uganda 09:32 Legal and socioeconomic barriers to climate adaptation 16:52 Exclusion of refugees from climate policy processes 19:21 Refugee-led community resilience strategies 23:11 Climate challenges upon return: The case of South Sudan 27:24 Closing thoughts: co-creation and refugee inclusion

If your store is using AI, or thinking about it, this episode will challenge how you think about process, accountability, and what it really takes to win with modern tools. In this episode of Dealer Talk with Jen Suzuki, we sit down with Seth Poplawski of Auto Lenders, he leads CRM, process, and AI strategy across a rapidly growing dealer group with 11 stores now. Seth has worked every role from sales to BDC to leadership, and now he's overseeing AI execution across 11 rooftops. He breaks down what actually happens when dealerships implement AI and why most fail to get real results. From customizing messaging by lead source to building data-driven cadences and creating a hybrid AI + human workflow, Seth shares exactly how his team is increasing engagement, speeding up response times, and capturing opportunities others miss, especially after hours. This is not theory. This is execution. Bottom line: AI doesn't fix broken processes. It exposes them. Dealer Talk with Jen Suzuki Podcast |

In the Auckland suburb of Mt Albert there's a particular brand of doomsday prepping going on. Our Changing World visits the Bioeconomy Science Institute to meet some scientists figuring out how to build an army of Samurai Wasps just in case Aotearoa is invaded by Brown Marmorated Stink Bugs.Sign up to the Our Changing World monthly newsletter for episode backstories, science analysis and more.Learn more:MPI's website has more detail on the Brown Marmorated Stink Bug and what to do if you find one.From December 2025 a new biosecurity inflight video about being vigilant is being played to incoming visitors.Our Changing World did a deep dive into the impact BMSB would have on New Zealand, back in 2019. Guests:Dr Gonzalo Avila, Senior Scientist - Biological Control, New Zealand Institute for Bioeconomy Science LimitedKarina Santos, Senior Research Associate, New Zealand Institute for Bioeconomy Science LimitedDr Scott Sinclair, Manager, Operational Readiness - Plant & Environment, Biosecurity New ZealandGo to this episode on rnz.co.nz for more details

Why has immigration become so politically divisive – and why is it so difficult for governments to design policies that satisfy both public concerns and economic needs? In this episode, MPI's Meghan Benton speaks with Madeleine Sumption, Director of the Migration Observatory at the University of Oxford and a member of the UK's Migration Advisory Committee. Drawing on insights from her new book, What Is Immigration Policy For?, she explains why immigration policy involves trade-offs between economic, humanitarian, and political goals—and why these tensions often lead to public dissatisfaction. The episode also examines challenges in regulating unauthorized migration and spontaneous asylum flows, the limits of deterrence policies, and decisions around low-wage labor migration.

What if you could make more money every day without writing one extra car? In this episode of Dealer Talk with Jen Suzuki, I break down a metric many service advisors overlook: hours per RO. Hours per RO is the average number of labor hours sold on each repair order. A small increase can dramatically impact technician productivity, shop efficiency, and your paycheck. In this episode we cover: • What hours per RO means • Why rushing write-ups lowers production • How better presentations increase approvals • Why small services stacked together drive profit You don't need more traffic or more appointments. You just need to slow down, be thorough, and capture the opportunity already in front of you. Dealer Talk with Jen Suzuki Podcast |

Nearly 28 million U.S. residents, more than half of whom are U.S. citizens, reported limited proficiency in English as of 2023. How government agencies at all levels communicate with multilingual publics can have significant consequences for public safety and emergency responses, access to public information and services, community well-being, and the overall effectiveness of government programs.   Amid a shifting landscape, with the Trump administration enshrining English as the official language and dismantling language access initiatives across federal agencies, the work of state and local governments in this area over the past two decades is taking on even greater relevance.     While longstanding federal civil-rights requirements to provide language access remain in place, the changes coming out of Washington in this policy area have created uncertainty and confusion.    This webinar from MPI's National Center on Immigrant Integration Policy, which has long mapped the language access policy landscape, exploreS the role of state and local policies in today's rapidly changing national policy context. Experts assess opportunities for state and local stakeholders to support and expand their language access policies and programs. The webinar accompanies the release of the report, New Frameworks for Language Access: Tracking the Expansion & Features of State & Local Laws & Policies.   Speakers include: Ana Paula Noguez Mercado, State Language Access Manager, Office of New Americans, New Jersey Department of Human Services Michael Mulé, Civil-rights attorney / language access expert Jodie Stanley, International Support and Language Access Coordinator, Human Rights Department, City of Greensboro, NC Jacob Hofstetter, Policy Analyst, National Center on Immigrant Integration Policy, MPI www.migrationpolicy.org

If you're exhausted at the end of the day but your paycheck doesn't reflect the effort, this episode explains exactly why. In this episode of Dealer Talk with Jen Suzuki, I'm kicking off a brand new service department performance series focused on helping service advisors and fixed ops leaders understand the metrics that actually drive income. Today we're digging into one of the most important numbers in the service lane: Gross Profit Per Repair Order Many advisors judge their day by how busy they were, how many cars they wrote, how fast the line moved, or how chaotic the desk became. But busy does not always mean profitable. Two advisors can see the exact same vehicles in the same day and produce dramatically different results simply because of how they approach the opportunity in front of them. In this episode, I break down: • What gross per RO actually means and why it matters • Why being "busy" can sometimes hide lost income opportunities • The mindset shift from order taker to consultant • How small maintenance services can stack into serious profitability • Why assuming customers won't buy is one of the biggest mistakes advisors make • How rushing through MPIs and conversations creates hidden profit leaks Most importantly, we talk about the shift service advisors must make: Stop asking "How fast can I move this car?" Start asking "How complete can I be?" Because the opportunity isn't something you have to chase. The customer already drove it into your service lane. If you're a service advisor, service manager, or fixed ops leader who wants your team to increase profitability while improving the customer experience, this episode is a powerful place to start. Dealer Talk with Jen Suzuki Podcast |

Our guest today is FDNY Lieutenant Mike O'Connell, a 10-year member of the Department. Before being promoted, he served as a firefighter with Engine 202 and Ladder 102 in Brooklyn. Mike is a graduate of St. John's University and is a member of both the MPI and Leadership Under Fire teams.

Dealership advertising is entering a completely new era and AI is at the center of it. In this episode of Dealer Talk with Jen Suzuki, Jen sits down with Jarett Bellucci, a two-time Emmy Award-winning director and filmmaker and the founder of Bellucci Productions. Jarett has created commercial work for major brands like Cadillac, BMW, and Forbes, and now he's helping businesses, including car dealerships, leverage AI to produce cinematic-quality commercials without the massive production budgets. Together they break down how AI is changing the way commercials are created, why storytelling matters more than ever in automotive advertising, and how dealerships can stand out in a sea of look-alike ads. Jarett explains how AI tools are unlocking creativity, allowing brands to build characters, craft stories, and produce visually stunning content faster and more affordably than ever before. But the real advantage isn't just the technology. It's the message behind it. If you want your dealership marketing to stop blending in and start connecting emotionally with buyers, this conversation will open your eyes to what's possible. This episode covers: • Why most dealership commercials fail to connect • How AI is lowering production costs while raising creative potential • The power of storytelling in automotive advertising • How dealers can build monthly "drip branding" campaigns • Why the future of AI advertising still depends on human creativity AI may be the toolbut the idea and the story are still what wins!  Bellucciproductions.com Dealer Talk with Jen Suzuki Podcast |

Managers… this one is for you. I sat down with Jimmy Vargas, GSM at Paradise Chevrolet and this isn't just a conversation… this is someone I'm actively in the trenches with right now. I'm working directly with Jimmy and his sales team on their phone process, listening to calls together, coaching in real time, and using the tools inside CallRevu to actually develop his people. And that's the difference. He's not just pulling reports. He's not just tracking calls. He's investing in his team. Jimmy is setting the bar, giving his team a modern, relevant process to win on the phones, and then backing it up with real accountability using the data. One of the most powerful things he's doing right now? He's using CallRevu's keyword alert feature to instantly flag calls when something doesn't go the way the customer expected. So instead of finding out a day later… or never… He and his managers are notified immediately. That means they can jump in, coach the situation, follow up fast and in many cases, save the deal. We're reviewing recorded calls. We're tightening conversations. We're making sure nothing slips through the cracks. Because when you actually listen… you find everything. This episode breaks down his blueprint. It's simple, doable, and built for real dealership life. If you want more appointments, stronger performance, and a real return on the calls you're already paying for… This is where it starts. Dealer Talk with Jen Suzuki Podcast |

Send a textOn this week's episode of Grease The Wheels, Uncle jimmy starts in on a series that is addressing the technician shortage. Throughout the history of media that has included cars, mechanics (and their modern iteration of technicians) have been unduly vilified as grifters, cheats, and scumbags. While there are some bad actors in the field, the same can be said for literally other occupation on earth (most notably, the ones that actually deal with the customers and complete the transactions in our industry!) We challenge this notion in it's entirety, as many of the technicians that we know and love, especially the ones that listen to this podcast, are some of the best people that we have ever met. So how do we go about changing this societal view on an entire profession - media. While this media might not be a good example! But between the small screen in a customers pocket that is showing them a perfect video MPI on their vehicle, to larger scale scripted media, we are working to change customers perspective of the fixed operations department, one interaction at a time. Also Uncle Jimmy quotes last week's episode write up! This Episode of Grease the Wheels is brought to you in partnership with Surfwrench Digital! For more on Video MPI Training Visit https://www.surfwrench.com/video-mpi-training-landing/ to learn more. Video MPI Training built in the shop, by your Uncle Jimmy. Use code “GTW” for 50% off your training access!  

Flat rate has been debated for decades in service departments, but what if the real issue isn't the pay structure at all? In this episode of Dealer Talk with Jen Suzuki, I sit down with Joe Minns, Corporate Fixed Ops Director at Dennis & Co Auto Group, who brings 34 years of real dealership experience to the conversation. Joe has seen just about everything in service operations, from dirt-floor shops to high-tech 80-bay service departments. Today he oversees fixed operations for Dennis & Co's growing network of dealerships, and he shares one powerful perspective that many leaders overlook: Flat rate doesn't fail… culture does. We dive deep into the real reasons technicians struggle to flag hours and why so many service departments unintentionally waste the most valuable resource they have, technician time. Joe breaks down the operational leaks that quietly drain productivity, the cultural shifts required to protect technician efficiency, and why leaders must rethink how dispatch, advisors, and managers support the shop. We also talk about: • Why technicians are the true revenue engine of fixed operations • How small moments of lost technician time cost dealerships thousands • Why many service departments unknowingly rig the system against their own techs • The leadership shift required to fix flat rate culture • How service advisors, dispatchers, and managers must align to protect technician productivity • Why career pathing is critical to solving the technician shortage If you're a service director, fixed ops leader, or dealership executive trying to improve technician retention, shop productivity, and labor performance, this conversation is packed with practical insight. Because at the end of the day, great service leaders don't just manage the shop, they protect the people who power it. Dealer Talk with Jen Suzuki Podcast |

There's a lot of communication flying out of dealerships every single day and text messaging is often the fastest way to reach a customer. But if your messages look like everyone else's, they're going to be treated like everyone else's. "Just checking in" and "any questions?" isn't follow-up… it's noise. In this episode, Jen shares a creative tactic she's been using in her own follow-ups that's getting responses and turning heads! AI-generated images built directly from CRM notes and customer conversations. Instead of sending another plain text, Jen shows how you can create a visual message that proves you were paying attention. The customer's name, the vehicle they liked, details about their family, their interests, even a little humor, all layered into a custom image that feels personal and memorable. It's not about fancy graphics. It's about showing customers that you remember them and care about their situation. Jen explains how she started using these AI images in her own outreach, how the responses led her to start teaching the technique in her sales classes, and how teams are now using it as a fun internal contest to drive replies from customers. If your follow-up messages are getting ignored, the problem might not be the message, it might be the format.  This episode will show you how to change that! Dealer Talk with Jen Suzuki Podcast |

Dealer Talk with Jen Suzuki Podcast |

AI isn't something managers can delegate. It's something they have to demonstrate. In this episode, Jen talks about one of the biggest leadership shifts happening inside dealerships right now: leaders becoming the model of how to use AI, not just the ones telling everyone else to use it. Your team isn't going to adopt tools because of a memo or a mandate. They adopt them because they see their leader using them in real life, in meetings, during problem-solving, when building customer messaging, or when creating new sales ideas. Jen shares how managers can introduce tools like ChatGPT, Claude, Gemini, Grok and others inside regular team meetings so people learn naturally instead of feeling forced. When leaders use AI openly, asking questions, testing ideas, building scripts... it shows the team how to think differently and stay relevant in a fast-changing industry. The message is simple: People don't follow mandates. They follow models. If you want your team to evolve, they have to watch you do it first!   Dealer Talk with Jen Suzuki Podcast |