The athenahealth podcast

May is Women's Health Month! In the latest episode of the athenahealth podcast, we talk through significant evolutions in women's health care in recent years, particularly the way patients are increasingly informed, engaged, and proactive in their care journey.  We also touch on the way athenaOne workflows have evolved, and will continue to evolve, to best support a woman's entire health journey, from adolescence to menopause and beyond.

Today we take a deep dive into click-saving tools available to clinicians in athenaOne – including order delegation, text macros, order sets, and saved findings. We find that users who are proficient with these tools tend to be more able to document patient visits as they go, rather than confronting a backlog outside of work hours. Today's episode is presented by Affineon: https://marketplace.athenahealth.com/product/affineon-health.

The faster you can get claims out the door, the faster you get paid – and when you use Automatic Claim Creation, those claims get out the door with fewer errors, too. In this episode, we look at the tools you have available in athenaOne to get clean claims created faster – including the Automatic Claim Creation feature that allowed a surgery practice in Texas to eliminate the charge entry they once had to outsource. Don't forget: Mark your calendar now for Thrive -- coming to Nashville in November!

We're joined for the latest episode of the athenahealth podcast by CEO Bob Segert, who shares his perspective on our focus on ambulatory care practices and how we're leveraging technology to cure complexity for overworked clinicians. Don't forget to mark your calendar for Thrive, coming to Nashville in November. Learn more: https://www.athenahealth.com/resources/events/thrive

As part of the Spring 2025 Release, we're introducing ChartSync, a new feature that enables clinicians to view data from external sources globally connected to athenaOne and, through automation or with a single click, easily add relevant information into the patient's chart -- translating external data into actionable insights for clinicians at the point of care. You'll see ChartSync in athenaOne for medication fill history in the Spring 2025 Release, with additional data points planned for release in the near future. As a reminder, the Spring 2025 Release takes place from March 19-21.

We hear over and over from clinicians that they got into medicine to work with patients, not to work through tasks or messages in their Clinical Inbox – and yet an enormous amount of time each day and each week often winds up being devoted to those administrative tasks. While we can't fully eliminate administrative task work, we at athenahealth are working every day to make it easier to navigate, delegate, and complete those tasks to reduce the burnout so many clinicians are feeling. While we were at Thrive in Austin, Texas, last fall, we had two conversations about managing Clinical Inbox volume – one with an athenaOne user, and one with an athenahealth training architect who focused on managing the Patient Portal. Mark your calendars now for Thrive in Nashville, Tenn., from November 3-5, 2025.

Nearly 2,000 of our practices have fully converted to the new Appointment Schedule functionality already, and we encourage you to be next! In the latest episode of the athenahealth podcast, we talk about the latest improvements to Appointment Schedule and what's on the horizon in 2025 for our fully modernized scheduling workflow. Episode sponsor: Clinii Resources: Success Community overview: https://success.athenahealth.com/s/scheduling Learning Portal reports on training status: https://success.athenahealth.com/s/article/000003474 athenaOne release schedule: https://success.athenahealth.com/s/article/000122381 Patient engagement coaching: https://success.athenahealth.com/s/article/000106065 

Interested in configuring all of the new tools included in Enhanced Self Check-in for athenaOne? Curious about how your staff can save time by optimizing the way patients can check in for appointments on their own devices? Hear from an athenaOne user (in an interview recorded at Thrive) about how her orthopedics practice leverages Enhanced Self Check-in to provide better patient care. Curious about Thrive 2025? Learn more here: https://www.athenahealth.com/resources/events/thrive

Your Customer Success Manager is your biggest advocate – but are you making the most of that relationship? In the latest episode of the athenahealth podcast, we chat with the director of finance at an urgent care organization in Colorado (athenahealth customers since 2009) about how learned to be proactive with her CSM to get the help she needs to drive the best possible results for her business. Stay informed about Thrive 2025, coming to Nashville next November: https://www.athenahealth.com/resources/events/thrive

Your practice is unique, and so your patient banner in athenaOne should be unique as well. As of the Fall 2024 Release during the week of November 11, you'll be able to add, remove, and rearrange the primary patient banner cards – and even create custom cards, based on the needs of your organization. We sat down at Thrive with a leader at an FQHC in Massachusetts who has worked hand-in-hand with our teams as we've developed the ability to customize the patient banner. If you don't want to miss out on Thrive in 2025, be sure to check out our new Thrive landing page -- and fill out the interest form: https://www.athenahealth.com/resources/events/thrive

We were thrilled to welcome Dr. Bobby Mukkamala, president-elect of the American Medical Association, who joined at Thrive, our annual user summit in late October. As part of his visit, Dr. Mukkamala discussed a top priority that the AMA shares with athenahealth -- averting Medicare physician payment cuts looming in Congress. To learn more or lend your voice, visit fixmedicarenow.org.

The latest episode of the athenahealth podcast introduces you to athenaConnect, a new tool that will provide a centralized view of your practice's connections and integrations to and with athenaOne. The My Connections dashboard will provide a comprehensive list of current integrations, enabling users to see their current connections, understand the type of information being exchanged, and track the volume of data flowing in and out of their practice. It'll be available as part of the Fall 2024 Release, coming during the week of November 11. This episode was sponsored by Medsien, a partner on the athenahealth Marketplace. Learn more about Medsien at https://marketplace.athenahealth.com/product/medsien.

Thrive, athenahealth's annual summit, brings together over 2,000 users, partners, and leaders within the healthcare community from across the country in late October to connect, learn best practices, and share new perspectives on some of the biggest challenges that are facing us in healthcare. Register by October 9 at https://web.cvent.com/event/4ce04870-8f56-45ca-b3ea-ac8708af5080/summary or by visiting the link on the Success Community. If you've already registered, be sure to listen to this episode for a full rundown of what to expect in Austin! This episode is brought to you by Fullscript. Visit https://marketplace.athenahealth.com/product/fullscript to learn more. 

We've made numerous updates to our free training offerings for athenaOne customers aimed to help you train both new and tenured staff on athenaOne in a way that best aligns with the needs of your practice. In the latest episode of the athenahealth podcast, we run down the ways clinicians and staff can get the training they need to navigate athenaOne as efficiently as possible, reducing burnout and supporting the best possible patient care. This episode is brought to you by Fullscript. Learn more at https://marketplace.athenahealth.com/product/fullscript. 

You went to medical school to learn to treat patients, not to learn to code claims. In the latest episode of the athenahealth podcast, Dr. Nele Jessel walks through the Enhanced Diagnosis feature (now in testing, and coming to all athenaOne customers in 2025) that aims to reduce the administrative burden on clinicians at a time when value-based care programs require increased levels of specificity in clinical diagnoses.

Administrative burden is driving rampant clinician burnout. Value-based care programs are becoming more complex. Patients are demanding better tools to engage with their care team. In the latest episode of the athenahealth podcast, CEO Bob Segert provides his perspective on the rapidly changing healthcare industry – and how we plan to support you through these changes. Don't forget to register for Thrive!

As of the Summer 2024 Release, your patients will be able to fill out numerous check-in forms digitally – and the information in the forms will flow into structured data fields in athenaOne, reducing or eliminating the need for office staff to input that data in athenaOne. Learn more about what we have planned for Enhanced Self-Check-In workflows in the Summer 2024 Release in the newest episode of the athenahealth podcast.

athenaOne is already the most flexible, configurable, and agile solution available to clinicians, but we're now building comprehensive tools and support models to empower these specialists with the tools they need to provide the best possible patient care. Hear more about our plans to better support specialties like urgent care, women's health, and behavioral health in our latest episode. Want to learn even more? Check out our recent press release.

Unlike other day-to-day expenses, medical bills can take patients by surprise -- making it more difficult for them to pay their balances promptly, which in turn puts more work on office staff to collect those payments. In the latest episode of the athenahealth podcast, we walk through some of the tools you have to facilitate digital patient payments. For more specific information on these tools, check out the overview on the Success Community: https://success.athenahealth.com/s/article/000119415 Don't forget to mark your calendar for Thrive, athenahealth's annual event, coming back to Austin, Texas, from October 28-30.

In the Spring 2024 Release, we're rolling out several features designed to help you get your claims submitted faster and cleaner, ultimately getting you paid faster. Today's podcast goes in-depth on new features like Automatic Claim Creation, the Claim Assistant sidebar, and more -- coming to athenaOne the week of March 18. This episode of the athenahealth podcast is brought to you by by Augmedix, one of our partners on the athenahealth Marketplace. Augmedix is a healthcare technology company that provides AI-powered ambient medical documentation and structured data. Visit augmedix.com/go to learn more.

No two patients are the same, and no two clinicians practice medicine exactly the same way. In our latest episode, Dr. Nele Jessel walks us through ways clinicians and departments can customize workflows like order sets (including making changes at the point of care), questions asked on order entry, vaccine orders, and more. Love the podcast? Leave us a review! Have ideas for topics we could cover to best support your experience on athenaOne? Email us at podcast@athenahealth.com.

When clinicians have the right patient data at the right time, they can drive better outcomes -- and their organizations can thrive in value-based care programs, too. Get an in-depth look at the athenahealth ecosystem and the way we're partnering with numerous  sources of patient data to ensure clinicians have the full story. You can even hear about the steps we're making toward using AI to summarize external data for clinicians reviewing patient charts. Love the podcast? Leave us a review! Have ideas on how we can improve it – or what else we should cover? Email us at podcast@athenahealth.com.

Our goal is to help clinicians spend more time with patients and less time in front of a computer. In a world of micromoments – those seconds and minutes when you're waiting in line for coffee or walking down the hallway – a little efficiency can add up to hours of time saved each week. Learn more about how the athenaOne mobile app, a comprehensive, consumer-grade mobile EHR solution, can promote efficient, intelligent, configurable clinical workflows throughout a provider's day in in today's episode – as well as in our athenaOne Mobile Throughout the Day demo video. Love the podcast? Leave us a review! Have ideas on how we can improve it – or what else we should cover? Email us at podcast@athenahealth.com.

The Fall 2023 Release takes place during the week of November 13. For even more information on the Fall 2023 Release, check out the Fall 2023 Release Walk-through or review the Release Centers on the Success Community. Have a topic you want us to cover in a future episode? Email podcast@athenahealth.com.

The Alaska Provider Network is a clinically integrated network (CIN) -- a group of independent healthcare providers who collaborate on best practices to improve cost, quality, and patient care, as well as the efficiency and wellbeing of providers. The largest benefit for the members of Alaska Provider Network is access to collective data. Clinicians can use this data practice to better identify high-risk patients and prepare the appropriate treatment. Learn more about opportunities for growth and cost reduction through clinically integrated networks in today's episode of the athenahealth podcast.

This month, we take an in-depth look on how proposed cuts to Medicare payment rates threaten to jeopardize patient access to care – and your rates of reimbursement. What can you can do about it? Listen to learn more – and visit FixMedicareNow.org for even more information.

We know your focus is on caring for the patients in your community -- but we also know you can't provide the best possible care if you're not getting paid for the services you provide. We go in-depth today on tips and tricks for reducing the manual work involved in claim submission and other billing workflows in athenaOne. Don't forget to register for Thrive, athenahealth's annual summit, taking place in Austin, TX, in October! Registration closes September 20.

Now, more than ever, patients are discerning consumers -- and patients want to be able to book appointments, complete pre-appointment tasks, and pay their bills from their digital devices, at their convenience. In this conversation with Curtis Sherbo, who leads the patient experience division at athenahealth, we walk through the tools available in athenaOne designed to help you better meet your patients where they are. Don't forget to register for Thrive, athenahealth's annual summit -- click here to register.

Get an in-depth overview of the enhancements to clinical workflows -- including the first in a series of updates to the Clinical Inbox -- in athenaOne in the Summer 2023 Release, coming during the week of July 24. To learn more about the new features, check out the Summer 2023 Release Centers on the Success Community Be sure to register now for Thrive, athenahealth's annual summit -- happening in Austin, Texas, from October 9-11. Here's how to register > Don't forget to check out the athenahealth Marketplace -- solutions that can integrate seamlessly with athenaOne. Have a topic you want us to cover in a future episode? Email podcast@athenahealth.com. 

Every major enhancement we release in athenaOne undergoes extensive alpha and beta testing with users like you. Want to make your voice heard by getting involved in testing features before they're released to everyone? Interested in learning more about available alpha and beta tests? Check out the Product Research and the Active Alpha/Beta Opportunities pages on the Success Community. If you have topics you'd like to hear us cover in a future podcast, email podcast@athenahealth.com.

Our goal is to build the athenaOne that best supports your patient care -- and we can only do that by partnering closely with clinicians and staff who use athenaOne every day. Hear from the members of the Clinical Advisory Board, clinicians and administrators from around the country who meet regularly with athenahealth engineers to give their input on features in active development, as well as from our Voice of the Customer team, whose job it is to amplify the feedback of all athenaOne users to help us prioritize the enhancements we have planned. Be sure to check out the athenahealth Marketetplace at marketplace.athenahealth.com. Do you have thoughts on the podcast? Are there other topics you'd like us to cover? Let us know either by filling out this survey (https://forms.office.com/r/emLXMcbHuA) or by emailing us at podcast@athenahealth.com.  

Rules, regulations, and requirements for Quality programs are complex and constantly changing -- but we're here to help. Hear from two of the experts who work to support your success in Quality programs on the steps you can take now to set yourself up for easier and more successful Quality submissions for PY2023, particularly with MIPS. Want to know more? Register now to join us for a panel discussion webinar with other athenaOne users about their strategies for Quality suggest at noon ET on April 20.  Be sure to check out the athenahealth Marketetplace at marketplace.athenahealth.com. Thoughts on the podcast? Let us know at podcast@athenahealth.com.

Hear from Chief Product Officer Paul Brient about the enhancements coming in the Spring 2023 Release during the week of March 20, including the new athenaPatient app and added automation to insurance card selection and claim updating workflows. For more information on the Spring 2023 Release, check out the Success Community. Be sure to check out the athenahealth Marketetplace at marketplace.athenahealth.com. If you're interested in our Client Advocacy program, email us at ClientAdvocacyPrograms@athenahealth.com.  Thoughts on the podcast? Let us know at podcast@athenahealth.com.

This episode was presented by Qure4u; click here to learn more about Qure4u. Interested in learning more about other Marketplace partners? Visit marketplace.athenahealth.com. Your patients can manage almost everything about in their lives on their phones. As of the Spring 2023 Release in March, your patients will be able to message their care team, view upcoming appointments, and review lab results on  the new athenaPatient app -- a complement to the Patient Portal for both iOS and Android. In this episode, we go in-depth on the athenaPatient app and our plans to continue to add functionality. Thoughts on the podcast? Let us know at podcast@athenahealth.com. 

Clinicians don't go into medicine to do paperwork. Clinicians go into medicine to treat patients. Many tools and features in athenaNet are designed to reduce clicks, cut down on documentation time, and increase the quality of your patient care -- and Dr. Nele Jessel (Chief Medical Officer at athenahealth) and Dr. Jamila Battle (an athenaOne user from Raleigh, N.C.) discuss several of those tools and features in today's episode. Want to learn more about these tools? Visit the Resource Overview page on the Success Community. Interested in learning more about Marketplace partners? Visit marketplace.athenahealth.com. Thoughts on the podcast? Let us know at podcast@athenahealth.com. 

Though the onset of the COVID-19 pandemic is nearly three years behind us, telehealth remains an essential part of patient care for many clinicians. We take a look at how patients and practices are utilizing telehealth across the healthcare industry -- and specifically within athenaOne, via athenaTelehealth. We're joined by Jessica Sweeney-Platt, vice president for research and editorial strategy, as well as Kara Emerson, a director of product market strategy for patient experience. Learn more about athenaTelehealth here.

An in-depth look at the clinical workflow enhancements in the Fall 2022 Release with Dr. Nele Jessel, Chief Medical Officer at athenahealth.