Podcasts about Human touch

Bridging the Gap: Integrating Marketing and Operations for Scalable Growth with Kasandra MurrayIn this episode of The Thoughtful Entrepreneur Podcast, host Josh Elledge sits down with Kasandra Murray, the Founder and Owner of Unlucky Umbrella Studio, to discuss the critical intersection of lead generation and operational fulfillment. Kasandra shares her expertise on why even the most aggressive marketing campaigns are doomed to fail if a business lacks the back-end systems to support an influx of new interest. This conversation provides a strategic roadmap for entrepreneurs who are tired of "leaky buckets" in their sales funnels and are looking for actionable ways to align their teams, document their brilliance, and leverage technology without losing the human touch.Harmonizing Systems and Processes for Sustainable SuccessThe most common mistake high-growth businesses make is treating marketing and operations as separate silos, where one team focuses on "the hunt" while the other is left to deal with "the catch." Kasandra explains that when these two departments aren't in sync, the result is often a series of missed opportunities—calls go unanswered, follow-ups are delayed, and the customer experience becomes inconsistent. To solve this, leadership must view the customer journey as a single, continuous thread. By mapping every touchpoint from the first ad click to the final delivery, businesses can identify operational friction points and ensure that every dollar spent on marketing actually has a clear path to conversion and long-term retention.Standard Operating Procedures (SOPs) serve as the backbone of this alignment, yet they are frequently neglected because they feel unglamorous or time-consuming to create. Kasandra advocates for a "progress over perfection" mindset, encouraging business owners to document their workflows in real-time rather than waiting for a quiet moment that never comes. Effective SOPs do more than just reduce errors; they empower the team to perform consistently and allow for rapid scaling when the marketing engine begins to hum. When knowledge is captured and processes are systematized, the business becomes less dependent on any single individual, creating a more resilient and valuable asset.As businesses look to automate these processes, the role of Artificial Intelligence has become increasingly prominent, though it requires careful management to avoid costly errors. Kasandra points out that while AI can handle repetitive tasks like initial sorting or data entry, it is not a total replacement for human empathy and problem-solving. A successful integration strategy uses AI to augment the team's capabilities, freeing up human staff for high-value, high-touch interactions. By piloting automated solutions internally before deploying them to customers, leaders can ensure that their technology enhances the brand experience rather than creating new barriers to connection.About Kasandra Murray: Kasandra Murray is the Founder and Owner of Unlucky Umbrella Studio, where she specializes in helping businesses optimize their operations and marketing alignment. With a background in streamlining complex workflows, Kasandra is known for her ability to spot operational bottlenecks that prevent companies from reaching their full revenue potential.About Unlucky Umbrella Studio: Unlucky Umbrella Studio is a boutique consultancy that focuses on business optimization through the integration of marketing strategy and operational efficiency. The firm helps clients build robust SOPs, manage lead-flow systems, and implement technology solutions that drive sustainable, scalable growth.Links Mentioned in This Episode:

EIG chief economist Adam Ozimek chats with Cardiff Garcia about Adam's new post, AI and the Economics of the Human Touch. An excerpt: Either AI is so useless that we are in the middle of a bubble that's about to burst and take the economy down with it, or AI is so powerful it's going to replace us all and devastate the labor market.The pessimism in speculation about the economic effects of artificial intelligence is often so overwhelming that these opposing concerns can even come from the same person. AI is evolving fast enough that we should not entirely ignore the economic doomers, though it would be nice if they could at least be consistent.But it is essential to balance the discussion with some optimism. I can see glimmers of hope in a simple fact: There are many jobs and tasks that easily could have been automated by now — the technology to automate them has long existed — and yet we humans continue to do them. The reason is that demand will always exist for certain jobs that offer what I call “the human touch.”The specific jobs that require the human touch may themselves change or evolve, but I suspect that such jobs will continue to exist long into the future.Adam and Cardiff discuss the job that inspired Adam's post, why the Olive Garden represents a hopeful future for work in an age of AI, the perils and promise of AI for caregiving jobs, and how Adam himself plans to prepare for the eventual automation of his daily tasks.Related links: Adam's postAgglomerations homepage (subscribe!) Hosted on Acast. See acast.com/privacy for more information.

Let's Think About "Human Touch" With Special Guest Epiphany Jordan Epiphany shares her thoughts on human touch, reminding people that we need that human contact to continue to thrive in life. While learning about Epiphany, we discussed how she views human interaction and how cuddle buddies don't have to be a sexual thing, but a natural way of regulating our nervous system. This episode aims to prompt thought.  To stay in touch, please visit Epiphany's website at https://www.nurturinghumantouch.com/ to learn more about her.

Send us a textFrom digital responsibility to personal balance, this episode offers insights on how professionals can harness AI thoughtfully while maintaining control over their business and well-being. Join my fellow roundtable hosts and I as we  f discuss the current state of the real estate industry, focusing on the pervasive impact of Artificial Intelligence. Dive deep as our conversation contrasts the efficiency gains from AI with its significant risks, ultimately underscoring the enduring importance of professional standards, political engagement, and genuine human connection in a rapidly evolving technological landscape.Key PointsDigital Caution and Preparedness:Andreas Senie: i reminds listeners that “AI never forgets.” He emphasizes setting company-specific AI policies and ensuring cyber insurance coverage to mitigate digital risks.Political Engagement Matters:Dan Wagner urges real estate professionals to stay politically active and leverage their local, state, and national Realtor associations. These networks play a vital role in supporting development efforts and preventing costly project rejections.Adapt and Balance Technology: Becca Carlson encourages an experimental mindset with AI, advising pros to “adjust your settings.” She highlights flexibility and feedback as essential to effective technology use—progress over perfection.Personal Fulfillment Fuels Performance: Chris Abel brings the conversation home with a focus on self-care. He shares his 2026 plan to prioritize activities that recharge him, illustrating how personal well-being enhances professional success.ABOUT OUR HOSTS THIS EPOSIDE: Andreas Senie, Host, Founder CRECollaborative (CRECo.ai), Technology Growth Strategist, CRETech Thought Leader, & Brokerage OwnerChris Abel, Vice President Associated Builders and Contractors of Connecticut, Board Member SMPS—Society for Marketing Professional Services CTRebekah Carlson, Founder & CEO Carlson Integrated, LLC, Past President NICAR Association, Brokerage OwnerDan Wagner, Senior Vice President Government Relations at The The Inland Real Estate Group of Companies, Inc.Thank you for joining  our audience of over 6,000 professionals for the CRECo.ai Roundtable event your comprehensive, all‑in‑one view of what is really happening across the real estate industry—delivered straight from experts who sit at the intersection of deals, data, and emerging technology. Each session combines real‑world case studies, AI and digital tools, regulatory and capital insights, and construction and cybersecurity updates to equip commercial real estate Don't forget to subscribe to our YouTube channel where there is a host of additional great content and to visit CRECo.ai the Commercial Real Estate Industry's all-in-one dashboard to connect, research, execute, and collaborate online CRECo.ai. Please be sure to share, rate, and review us it really does help! Learn more at : https://welcome.creco.ai/reroundtable

In this episode of The Brainy Business podcast, Melina Palmer welcomes Nick Glimsdahl, author of The Heart of Service, to discuss the transformative impact of AI on customer experience. As businesses increasingly turn to AI, the conversation tackles the critical question: how can organizations implement these technologies effectively without losing the human touch? Nick shares insights on the alarming statistic that up to 95% of AI initiatives fail, emphasizing the importance of thoughtful implementation and the need for organizations to ask better questions upfront. Together, they explore strategies for integrating AI in ways that enhance both efficiency and empathy, ensuring that customer interactions remain meaningful and authentic. Listeners will gain practical advice on how to identify low-hanging fruit for AI projects, the significance of user acceptance training, and the value of involving frontline employees in the decision-making process. This episode is a must-listen for anyone looking to navigate the complexities of AI in their business while keeping customer experience at the forefront. In this episode: Discover the challenges and opportunities that AI presents in customer service. Learn how to ask better questions to ensure successful AI implementation. Explore the balance between efficiency and empathy in customer interactions. Understand the importance of involving frontline employees in the AI journey. Gain insights into real-world examples of successful AI integration in organizations. Get important links, top recommended books and episodes, and a full transcript at thebrainybusiness.com/563. Looking to explore applications of behavioral economics further?  Learn With Us on our website. Subscribe to Melina's Newsletter Brainy Bites.  Let's connect: Send Us a Message Follow Melina on LinkedIn The Brainy Business on Youtube The Brainy Business on Instagram

In this week's episode of The Lexy Show, we're sitting down with the creative force behind Human Touch, a Berlin-based fashion brand known for its intentionality and groundbreaking techniques. From their unique paint-sewing technique to their commitment to sustainability, we dive deep into how Human Touch is rethinking the way fashion is made, worn, and experienced.The name “Human Touch” is more than just a label; it's a philosophy. We explore the brand's journey from its humble beginnings to its current influence on the fashion world. Learn how Human Touch creates a space for craft, scale, and community to thrive, and how their Berlin Fashion Week studio opened its doors to the public for an intimate look at their creative process.If you're interested in sustainability, community-driven design, and seeing the future of fashion through a completely different lens, this episode is for you.#HumanTouch #SustainableFashion #BerlinFashionWeek #SlowFashion #Craftsmanship #Sustainability #TheLexyShow

Send us a textWhat if the most powerful clinical tool isn't a device or an algorithm, but a moment of genuine connection? We sit down with Jen McCarthy, director of clinical simulation at Seton Hall University and a newly inducted Fellow of SSH, to unpack a humanistic approach to simulation that treats empathy as a vital sign. Drawing on years as a hospital-based paramedic and a leader in health professions education, Jen explains why trust and listening still drive the most accurate data collection, clearer decisions, and safer plans of care.Together, we map out how to build scenarios that reveal the person behind the diagnosis. You'll hear how standardized patients and family members are woven into mannequin-based cases to surface caregiver fatigue, access barriers, and real-world constraints. Instead of scripted disclosures, trained actors drop authentic cues that invite learners to ask better questions and co-create plans that work. We also get practical about assessment: a shared SP feedback tool across programs aligns expectations for empathy, clarity, and shared decision making, while structured personal inventories help learners recognize bias, discomfort, and growth edges before they reach clinical rotations.We also tackle the buzz around AI. Yes, AI can accelerate chart reviews and highlight patterns, but it can't deliver the 40 seconds of compassion that research links to improved outcomes and clinician resilience. That's where simulation shines—by providing a safe place to practice tone, language, presence, and mindful listening until they become second nature. If you design sims, teach at the bedside, or support interprofessional teams, this conversation offers a practical blueprint for moving from experiential to transformational learning—where empathy isn't an afterthought but the engine of clinical excellence.If this resonated, follow the show, share it with a colleague, and leave a review telling us how you're building humanistic skills into your simulations.Innovative SimSolutions.Your turnkey solution provider for medical simulation programs, sim centers & faculty design.

Anthony Stears, also known as the Telephone Assassin, is a professional speaker, trainer, and consultant who specializes in helping sales teams master the art of real-time conversations, particularly over the phone. We dig into the relevance of live calls in today's digital-first world and explore how human-to-human interactions can break through "pipeline constipation" when automated tools and AI fall short. Anthony also shares practical techniques for building confidence in phone outreach, from shifting your mindset to using "permission to speak" as a powerful opener. Outline of This Episode 00:00 Importance of human interaction for sales effectiveness. 04:24 Moving from "cold caller" to "proactive expert". 08:08 Building trust and rapport in early conversations. 11:17 Human interaction for conversion, especially at pipeline bottlenecks. 14:20 Blending phone outreach with digital tools. 16:25 Using conversational patience to foster genuine engagement. Pipeline Blockages, And Why the Human Touch is the Cure Anthony introduces the concept of "pipeline constipation", a metaphor for that frustrating moment in the sales process when automation, digital outreach, and AI fail to move prospects forward. This is the precise time to insert a human-to-human conversation. Automated tools work wonders for prospecting and nurturing, but when a lead stalls, nothing is better than a phone call. It's not just about solving a technical problem in the pipeline. Real-time conversations build rapport, answer nuanced questions, and clear up final concerns that digital channels miss. By humanizing the process, sellers create momentum where bots and bulk emails fall short. Permission to Speak and Polite Persistence One major reason sellers dread the phone is the fear of rejection and coming across as a cold caller. His solution is to shift your mindset from a transactional cold caller to a proactive expert or problem solver. Anthony's "Permission to Speak" (PTS) tactic is a game-changer: open the call by acknowledging you may be interrupting, and respectfully ask if it's a good time or when would be better. This simple gesture disarms prospects and communicates respect for their time. If you're patient and persistent, follow up as needed and always seek permission, you cultivate trust and increase the odds that prospects will want to engage.  Three Proven Techniques for Building Trust in Early Conversations Anthony outlines a powerful three-step approach for trust and rapport in initial outreach: Permission to Speak: Start every conversation with genuine respect for the other person's time. Establish Credibility: Share a relatable success story, reference a case study, or present client feedback that connects with your prospect's world. This social proof builds trust far more effectively than mere product pitches or name-dropping. Offer a 'Test Drive': Create a low-risk, "try before you buy" opportunity, a demo, sample, or insight, so prospects can experience your value firsthand before making a commitment. Each technique is designed to make the interaction more consultative and less transactional, turning cold calls into conversations the prospect welcomes. Choosing the Right Channel Digital touchpoints, emails, social media, CRM-driven messages, are invaluable for efficiency and scale. But their impact is highest at the top of the funnel, for broad outreach and nurturing. When it's time to convert, when the lead is teetering on the edge but not moving, a phone conversation or live video call is irreplaceable. AI can help identify exactly where in your sales pipeline these bottlenecks occur, allowing you to target real-time outreach for maximum effect. Golden Rules for Blended Outreach Anthony warns against several pitfalls: Premature Elaboration: Don't overwhelm contacts by launching into a pitch before you earn permission or build rapport. Over-messaging: Don't bombard prospects with too many digital nudges; instead, spread them out with increasing intervals to avoid irritation. Tool Overload: Don't chase every shiny new AI tool, master your existing tech before adding more. His golden rules are to keep outreach friendly and respectful; use your CRM and analytics to craft timely interventions; and always blend digital with human touch to cultivate real, lasting relationships. Connect with Anthony Stears Anthony Stears on LinkedIn  Connect With Paul Watts  LinkedIn Twitter  Subscribe to SALES REINVENTED   Audio Production and Show Notes by PODCAST FAST TRACK https://www.podcastfasttrack.com

Do you really need a banker in an era of digital banking, AI, and one-click financial tools? And if so, what kind of banker actually makes a difference for your business?In this episode of The Agent of Wealth, host Marc Bautis is joined by Walt Postlewait, a longtime banking and credit risk leader with more than 20 years of experience in commercial lending, financial innovation, and access to capital. Walt is the Co-Founder of Portfolio Watch and Chief Credit Officer at MStreetX, and over his career he has helped deploy more than $600 million to support small businesses, real estate, and economic development.Together, Marc and Walt unpack the evolving role of bankers, why relationships still matter in lending, and how community banks continue to play a critical role for business owners — even in an increasingly digital world.In this episode, you will learn:Why small business owners still need a banker — and why that relationship should be built long before you need a loan.The key differences between community banks, national banks, and digital platforms, and where each one has an edge.How community banks evaluate loans differently, including why local decision-making and business context can change outcomes.How technology and AI are improving the lending process, from fraud detection to smarter loan monitoring after funding.What business owners should focus on to work on their business, not just in it, and why strategic thinking impacts long-term value.And more!Tune in for a practical, behind-the-scenes look at how lending decisions are really made, why relationships still matter in finance, and how business owners can position themselves for smarter, more flexible access to capital — even as banking continues to evolve.Resources:Episode Transcript & Blog | Walt Postlewait on LinkedIn | Portfolio Watch on LinkedIn | portfoliowatch.co | Email: walt@portfoliowatch.co | Bautis Financial: 8 Hillside Ave, Suite LL1 Montclair, New Jersey 07042 (862) 205-5000 | Schedule an Introductory CallWant to be a guest on The Agent of Wealth? Send Marc Bautis a message on PodMatch, here: https://tinyurl.com/mt4z6ywc

Every insurance agent has a graveyard of "dead" leads; prospects you called once, got sent to voicemail, and never touched again. You think they are worthless, but you are actually sitting on a goldmine. The data shows that for every 1,000 old leads gathering dust in your CRM, there is roughly $270,000 in commissions waiting to be claimed.My guest, Michael McMillan, President of Financialize, joins me to prove why you need to stop chasing new leads and start reviving the old ones. In this episode, we break down the "Lead Revival" framework that turns cold data into six-figure revenue. Michael explains why most producers fail at follow-up (laziness), how to balance automation with the necessary "human touch" to wake up dormant prospects, and the specific math behind mining your existing database. Stop leaving money on the table.▶▶ Sign Up For Your Free Discovery Callhttp://completegameu.com/agaKEY MOMENTS(00:00:00) Your "Dead" Leads Are Worth $270,000 (Stop Ignoring Them) (00:02:03) The Discipline to Change: Michael's 200lb Weight Loss Journey (00:08:18) Shared vs. Exclusive: Why You Are Buying the Wrong Leads (00:14:02) Automation Fails Without the "Human Touch" (00:21:22) The Math: Why 1,000 Old Leads = $270k in Revenue (00:26:46) You Can't Revive Leads if Your Brand Sucks (00:37:51) Sales Leadership: Stop Letting Rookies "Figure It Out" (00:41:14) The 13-Year-Old Entrepreneur: A Lesson in Modern Hustle (00:45:27) Michael's Routine: Why the Morning Starts in the WordCONNECT WITH ANDY NEARY

If your sales team is stuck at 25% conversion despite investing in AI tools, this episode reveals why most AI pilots fail - and the sales methodology audit every Revenue Leader should run first. Sales strategy expert Aleasha Bahr (author of Black Sheep Sales) walks through the 3-step diagnostic to identify broken sales processes, explains the difference between "Admin Drag" (tasks AI should handle) and "Relationship Moments" (where humans must stay in control), and shares the counterintuitive truth about taking fewer calls to close more revenue. You'll learn: Why "automating a broken process" is the #1 reason AI pilots end up in "Pilot Purgatory" How to identify if your team is wasting capacity on leads that were never going to close Where AI actually fits in a high-converting sales workflow (hint: it's not messaging) The Sales Methodology Audit framework to run before your next AI investment Aleasha's methodology has helped clients achieve 80% lead conversion rates - without pressure tactics or massive AI stacks. Over 15 years in the sales trenches, she's helped sell tens of millions in offers by focusing on what most teams skip: a repeatable, authentic process built on clarity and connection. Your sales team isn't selling. They're updating CRM fields, doing prospect research, chasing down meeting notes - spending 70% of their time on what Mike Allton calls "Admin Drag." And here's the kicker: You've probably already tried to fix this with an AI pilot. But six months later, the conversion rates are still stuck, the pipeline is still stalled, and you're wondering if you just wasted another chunk of budget on software that promised magic but delivered more logins your team ignores. Here's what nobody's telling you: The problem isn't the AI. The problem is that you're automating a broken sales process. If you can't answer the question "What does a high-converting sales process actually look like?" - then no chatbot, no cadence tool, no "AI SDR" is going to save you. This is the pre-mortem you should have run six months ago. Download the free Executive Guide to Shadow AI: theaihat.com/shadow-ai 00:00 The Problem with Too Many Sales Calls 01:17 Introduction to The AI Hat Podcast 02:26 The Hidden Costs of Admin Drag 03:12 Introducing Aleasha Bahr and Black Sheep Sales 04:33 Key Elements of a High-Converting Sales Process 10:46 The Role of AI in Sales Efficiency 18:46 Balancing AI and Human Touch in Sales 34:08 Final Thoughts and Resources Learn more about your ad choices. Visit megaphone.fm/adchoices

In this episode of our podcast, Nitin Mahajan, founder of Quickads.ai and BrandBooster.ai, unpacks how AI is transforming the advertising landscape, particularly for small to medium-sized businesses (SMBs). He discusses the challenges faced by SMBs in traditional marketing, the innovative solutions his platforms offer, and his unique "skin in the game" business model. Nitin also shares his entrepreneurial journey and his vision for India's role in the global AI story.Chapters:00:03 - Introduction to Nitin Mahajan, Quickads.ai & BrandBooster.ai00:30 - Why AI for Advertising? Serving SMBs01:51 - The Challenges of Traditional Ad Creation & How Quickads.ai Solves Them04:36 - The "Controversial" Synergy: Quickads.ai (AI) + BrandBooster.ai (Human Touch)05:59 - Addressing Meta/Google's Struggles with SMB Ads & The "Uber of Ads" Model08:32 - The "Skin in the Game" Business Model: Making Software Free11:20 - Why "Ugly Ads" Win on Meta: The Liquid Death Example12:24 - The Future of Marketing: Speed, Taste, and Technology15:01 - Are Marketing Agencies Becoming Tech Agencies? The Evolution of a Marketer17:29 - Nitin's Entrepreneurial Journey: From McKinsey to AI Founder18:57 - Why AI? Expertise, Opportunity, and the Intersecting Skills20:07 - AI as a Bubble: A Realistic Perspective on Exponential Growth21:17 - India's AI Story: Consumer AI, Services, and Employing the Youth24:15 - Advice for Aspiring AI Entrepreneurs: Resilience is Key

Summary In this episode of the AI for Sales podcast, host Chad Burmeister interviews Kris Billmaier, EVP and GM of Salesforce Agentforce Sales. They discuss the rapid advancements in AI technology, particularly in the context of sales and customer experience. Kris shares insights on how AI is transforming sales processes, enhancing customer interactions, and the importance of balancing automation with human touch. They also address common misconceptions about AI, ethical considerations in its deployment, and the skills needed for success in an AI-powered sales environment. Takeaways AI is transforming customer experience by improving lead follow-up. Agentic AI can significantly enhance sales processes and efficiency. Salesforce's engagement agent automates lead outreach and booking meetings. Balancing automation with human interaction is crucial for sales success. AI misconceptions include fears of job loss and the belief that AI can operate independently. Ethical considerations in AI deployment are essential for trust and transparency. Great AI relies on high-quality data and context. Sales professionals should focus on data capture and insights for better performance. Feedback from users is vital for improving AI tools and features. AI can help sales teams never wake up to an empty lead list. Chapters 00:00 Introduction to AI for Sales and Guest Background 02:18 AI Transformation and Customer Experience 05:19 Agentic AI: Enhancing Sales Processes 09:44 Balancing Automation and Human Touch in Sales 12:01 AI Misconceptions and Ethical Considerations 21:43 Skills for Success in an AI-Powered Sales World The AI for Sales Podcast is brought to you by BDR.ai, Nooks.ai, and ZoomInfo—the go-to-market intelligence platform that accelerates revenue growth. Skip the forms and website hunting—Chad will connect you directly with the right person at any of these companies.

TODAY ON THE ROBERT SCOTT BELL SHOW: Losing the Human Touch, Lisa Rooney, Homeopathy, Trombidium Muscae Domesticae, Educational Apartheid Mandates, Denise Schonwald, Insightful Self-Therapy, Crunchy Moms for RFK Jr., and MORE! https://robertscottbell.com/losing-the-human-touch-lisa-rooney-trombidium-muscae-domesticae-educational-apartheid-mandates-denise-schonwald-crunchy-moms-and-rfk-jr-and-more/https://boxcast.tv/view/losing-the-human-touch-lisa-rooney-homeopathy-educational-apartheid-denise-schonwald-insightful-self-therapy---the-rsb-show-1-21-26-mcsxal4jkxjc0xgwjjdb Purpose and Character The use of copyrighted material on the website is for non-commercial, educational purposes, and is intended to provide benefit to the public through information, critique, teaching, scholarship, or research. Nature of Copyrighted Material Weensure that the copyrighted material used is for supplementary and illustrative purposes and that it contributes significantly to the user's understanding of the content in a non-detrimental way to the commercial value of the original content. Amount and Substantiality Our website uses only the necessary amount of copyrighted material to achieve the intended purpose and does not substitute for the original market of the copyrighted works. Effect on Market Value The use of copyrighted material on our website does not in any way diminish or affect the market value of the original work. We believe that our use constitutes a 'fair use' of any such copyrighted material as provided for in section 107 of the U.S. Copyright Law. If you believe that any content on the website violates your copyright, please contact us providing the necessary information, and we will take appropriate action to address your concern.

Can technology truly replace the warmth of human connection in collections?Here's the truth: automation can't carry compassion. But you can blend both for better outcomes.Today's Multifamily Operations Tip of the Day unpacks a tension we're all feeling: How do you automate rent collections without turning cold and robotic?Automation is brilliant for reminders, logs, and consistency, but it still requires human empathy. This episode explores how leaders can use PropTech tools like Elise AI (no sponsorships here, just a good example) while still empowering teams to apply discretion where it counts. Collections are emotional. Context matters. And sometimes, only a human voice will do.Technology should support your people, not replace them. Not yet. The best approach is a hybrid one: let the tech do the grunt work, but reserve judgment and empathy for your on-site teams.If you believe PropTech should enhance, not replace, humanity in property operations, subscribe to the channel and share your own tips in the comments below.Blog: https://www.multifamilycollective.comBook: https://amzn.to/3YI6BDaSupport comes from: https://www.365connect.com/?utm_campaign=mmnHosted by: https://www.multifamilymedianetwork.comPlus: why in-person events like RETCON https://retconference.com/ matter more now than ever.Multifamily, Property Management, Rent Collections, PropTech, Automation, Resident Experience, Empathy in Leadership, Property Operations, Elise AI, Multifamily Technology, Leadership in Multifamily, Human Touch in Tech#Multifamily #PropTech #PropertyManagement #Leadership #ResidentExperience #RentCollections #AutomationWithEmpathy #EliseAI #MultifamilyLeadership #PropertyOperationsmikebrewer #multifamilycollective #multifamilymentoring #multifamilycoaching #multifamilypodcast #leadership #OpenAi #multifamilymedianetwork

Asad Syrkett joins What's Contemporary Now? for a wide-ranging conversation about design as a cultural language and the quiet ways environments shape identity, memory, and access. From a childhood spent moving through New York City's homes, department stores, and streets, to a new chapter living and working in Milan, he reflects on how early encounters with the built world formed a lifelong curiosity long before he had the vocabulary of architecture or interiors. Grounded in his background in architectural history and editorial leadership, Asad speaks to why design is never neutral, how interiors hold narrative and emotional weight, and why aspiration today feels less about status than self-knowledge. As attention splinters and taste is increasingly mediated by screens rather than experience, the conversation returns to what endures: craft, context, and the human touch as the most contemporary forces shaping how we live now. “If you like it, I love it. I'd rather a space reflect real engagement with the self than something copied from Instagram.” - Asad Syrkett Episode Highlights: Living in Milan versus passing through itAsad reflects on the shift from visiting Milan for work to truly living there, and how permanence deepens relationships, curiosity, and cultural exchange beyond the churn of Salone and design week. A childhood shaped by environments, not fashionGrowing up in Harlem and New York City, Asad became attuned early to how homes, retail spaces, and objects reflect identity, class, and aspiration, long before he had the language for design. The built world is never neutralFrom department stores to shop windows, he describes how cities teach us, early on, that design encodes power, values, and social difference. Curiosity as a lifelong engineRaised by a family deeply invested in culture, music, books, and dance, Asad traces how being encouraged to ask questions shaped his editorial and intellectual instincts. Why architectural history unlocked everythingStudying architectural history at Columbia gave him context and language for instincts formed in childhood, connecting design to authority, religion, economics, and social structures. A career guided by sustainability of curiosityMoving between journalism, design studios, digital media, and business wasn't about restlessness, but about building an intellectually sustainable life around design. Context over aestheticsAs an editor, Asad emphasizes that interiors don't exist in a vacuum, they are social, political, and emotional artifacts shaped by history, access, and intention. Access versus upward mobilityHe challenges the idea that design is about “upward mobility,” reframing it instead as access, self-knowledge, and environments that reflect inner growth rather than status alone. Italy as a culture of makersLiving in Milan has sharpened his appreciation for Italian design's deep respect for craft, family-run production, and material knowledge passed down through generations. What's contemporary now: the human touchIn a digital, accelerated world, Asad argues that the most contemporary thing is work shaped by human skill, physical effort, and deep commitment to craft, things technology cannot replicate. Learn more about your ad choices. Visit megaphone.fm/adchoices

I did this one from the 66th floor Alle Lounge at Resorts World Las Vegas, with Shannon McCallum, VP of Hotel Operations, about how the property continues evolving four-plus years after opening. Resorts World operates more than 3,500 rooms across three brands --  Hilton, Conrad, and Crockfords -- all under one roof. That scale forces real decisions about technology, guest choice, and efficiency — especially when different guests expect very different experiences. Shannon walks through how the team thinks about:

In this episode of "Your Leadership Legacy," host Tina Paulus Krauss welcomes co-host, Melissa Marks, and guest expert William Reid. Together, they explore how leadership can bridge the gap between technical innovation and human-centered design. The discussion highlights the importance of emotional intelligence, integrating AI with empathy, and empowering people at all levels. William shares insights on aligning technology with real human needs, while Tina and Melissa emphasize adaptive leadership and collaboration. The episode offers practical advice for leaders seeking to create organizations that are agile, effective, and truly focused on both people and progress. Time Stamps: Podcast Introduction (00:00:02) Tina introduces the podcast, welcomes co-host Melissa, and sets the stage for the episode. Melissa's Background & Partnership (00:00:27) Melissa shares her engineering background and how she partnered with Tina on leadership workshops. Team Excellence & Leadership Tools (00:01:01) Discussion about the impact of providing leaders with tools and resources for team transformation. Introducing William Reid (00:01:30) William Reid is introduced as the guest expert in technology and facilitation. William's Bio & Approach (00:01:38) Tina reads William's bio, highlighting his focus on connecting technical solutions with human needs. William's Career Journey (00:02:35) William shares his transition from technical roles to facilitation and human-centered work. Bridging Technical and Human Worlds (00:04:01) Discussion on the importance of connecting technical solutions to real human problems. Challenges in Tech Adoption (00:04:19) William explains the disconnect between technical innovation and user experience in daily life. Blending Technical and Adaptive Leadership (00:05:28) Melissa and William discuss the need to blend technical expertise with adaptive, human-focused leadership. Complexity in User Experience (00:06:15) William describes the challenges of designing technology that truly meets user needs. Leadership's Role in Bridging Gaps (00:09:04) Tina and William discuss leadership's responsibility in uniting diverse goals for better solutions. Leadership Perspective on Mission & Profit (00:10:03) William explains how leadership must balance mission statements with profitability and customer experience. Emotional Intelligence in Leadership (00:13:20) Melissa and Tina highlight the importance of emotional intelligence in modern organizations. AI Integration and the Human Element (00:13:56) Melissa discusses the impact of AI on organizations and the enduring importance of human involvement. The Curse of Knowledge & Customer Experience (00:15:38) William warns about experts overlooking user struggles and the need for empathy in design. Cost-Cutting vs. Customer Value (00:18:45) William critiques short-sighted cost-cutting and advocates for using AI to enhance, not replace, human roles. Leadership Gaps and Organizational Change (00:19:38) Discussion on the need for leadership to adapt structures and processes for evolving customer journeys. Solving New Problems with New Solutions (00:21:10) Tina and William emphasize the need for innovative solutions rather than relying on outdated methods. Advice for Executive Leaders (00:22:52) William offers practical steps for leaders to move organizations toward human-centered, effective solutions. Process Maturity and Problem Solving (00:23:47) William stresses the importance of mature processes and listening to real customer problems. AI, Process, and Continuous Feedback (00:26:41) Melissa and William discuss leveraging AI while maintaining strong processes and regular feedback loops. Future of Leadership & Empowerment (00:28:16) William describes the future of leadership as empowering people at all levels and removing bottlenecks. Organizational Bottlenecks & Ego (00:29:48) William explains how ego and centralized authority slow organizations and hinder innovation. Human Touch in a Tech-Driven World (00:31:43) William advocates for maintaining human interaction even as technology advances. Closing Thoughts & Where to Find William (00:33:31) Tina thanks William, who shares where listeners can find more about his work and upcoming projects. Final Reflections on Leadership (00:34:17) Melissa and Tina reflect on individual leadership, the evolving workplace, and the importance of customer focus. About the Guest William Reed is an optimist about our ability to put the right approach and solutions in front of the right problems.   Every complaint, setback, problem, or challenge is a signal to us of the need for change to the status quo.   I explore ways to help others to think differently about how they approach what they do. I work with organizations to get the right solutions into the hands of those who need them, navigating the arduous design/build process through market noise into successful usage of the solution.   Website https://www.williamreed.info/   Social Media https://www.linkedin.com/in/cciewill/   Additional Link https://www.youtube.com/@thesmartitpodcast   Main Topics or Questions The imperative to inspire the next generation of leaders. -What does the future of leadership look like -Approaches to sharing the decision-making responsibilities -Reshaping the meaning of work     About the Host Hosted by Tina Paulus-Krause, leadership coach, speaker, author, and creator of the RESET framework, this podcast is a space for leaders, professionals, and purpose-driven humans who know there is more available to them. Tina blends emotional intelligence, embodiment, lived experience, and practical self leadership tools to support meaningful transformation from the inside out. This podcast explores self-leadership, emotional intelligence, healing, difficult conversations, change, boundaries, generational healing and legacy so you can lead yourself with clarity, regulate your energy, strengthen relationships, and create results that are sustainable, aligned, and deeply human. If you are navigating burnout, transition, growth, or a desire to lead differently, you are in the right place.     Work With Me Ready to go deeper and apply what you are learning?

This podcast is powered by Klean Freaks University.com — where real cleaners build real empires. From mop buckets to million-dollar systems, we teach you how to clean smarter, lead stronger, and scale faster.Automation can't replace trust. In this episode, Shannon Miller explains why the human touch still wins in sales, service, and client relationships—especially in the cleaning industry.Complete show notes here: https://kleanfreaksuniversity.com/ Support the showThanks for tuning in to Cleaning Business Life, the show where we pull back the curtain on what it really takes to start, grow, and scale a thriving cleaning business without burning out. Every episode is packed with tips, stories, and strategies you can put to work right away—because you deserve a business that works for you, not the other way around. If you enjoyed today's episode, make sure to follow the podcast so you never miss a new release. And if you got value from this conversation, share it with another cleaning business owner who could use the encouragement and practical advice. Let's stay connected! You can find me online at:

In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes of WorkHero discuss with guests Kimberly Sevilla, Founder of Shelter Air and Peter Troast, Founder & CEO of Energy Circle LLC, how to craft a compelling brand identity, build a high-impact website, and leverage AI for content creation. Whether you're launching a new HVAC business or revamping your marketing strategy, this episode provides critical insights on standing out in a saturated market. Kimberly shares her expertise in targeting the right customer through a tailored visual identity. Peter brings years of experience in website development, SEO, and digital branding strategies for service businesses.   Expect to Learn - How to create a strong visual identity that reflects your HVAC business values. - Tips on using AI and freelance platforms for affordable branding and logo creation. - Best practices for building a functional, story-driven HVAC website. - The value of storytelling and blogging for local SEO and customer engagement. - Balancing authenticity with automation in customer communication.   Episode Breakdown with Timestamps [00:00:00] – Introduction to the Episode [00:01:27] – Welcome to HVAC Know It All [00:01:52] – Visual Branding Fundamentals [00:04:23] – Standing Out in a Sea of Sameness [00:07:32] – DIY Branding Tools & Advice [00:10:29] – AI vs Human Touch in Branding [00:11:44] – Storytelling as a Marketing Tool [00:15:30] – Making Contact Easy for Emergencies   Follow Kimberly Sevilla on:  LinkedIn: https://www.linkedin.com/in/kimberlysevilla Company's Website: https://shelter-air.com/ Company's LinkedIn: https://www.linkedin.com/company/shelterair Company's Facebook: https://www.facebook.com/ShelterAir/ Company's Instagram: https://www.instagram.com/shelter.air/?hl=en   Follow Peter Troast on: LinkedIn: https://www.linkedin.com/in/petertroast Instagram: https://www.instagram.com/petertroast/?hl=en Facebook: https://www.facebook.com/peter.troast/ Company's Website: https://www.energycircle.com/home-page Company's LinkedIn: https://www.linkedin.com/company/energy-circle-llc   Follow Furman Haynes on: LinkedIn: https://www.linkedin.com/in/furmanhaynes/ WorkHero: https://www.linkedin.com/company/workherohvac/   Follow Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/  

What if artificial intelligence could actually enhance the human touch instead of replacing it? In this episode, Heather speaks with Eliseo Palous, co-founder of Short Stay Media, to explore how AI - especially voice AI - is revolutionizing guest communications in the short-term rental industry without sacrificing what matters most: hospitality, responsibility, and trust. Eliseo shares the fascinating journey from starting as an intern in a small property management company to co-founding a business at the forefront of AI-powered communication. His insights into the human challenges behind tech adoption and the risks of depersonalized service hit home for any operator trying to scale without losing soul. This conversation is a thoughtful guide for anyone navigating the balance between automation and authentic guest experience, and a must-listen if you've ever felt overwhelmed - or skeptical - about bringing AI into your business. ________________________________________________________________________________________________________

In this heartfelt episode of Set Lusting Bruce, host Jesse Jackson interviews Nigel, the lead singer of The Human Touch, a Bruce Springsteen tribute band from Dublin, Ireland. Nigel shares his lifelong passion for Springsteen's music, recounting stories of his early musical influences, memorable concert experiences, and the journey of his tribute band. From his father's gift of the 'Live 75-85' box set to attending legendary shows like the Seeger Sessions and the Madison Square Garden concert, Nigel's stories capture the essence of what it means to be a devoted Springsteen fan. Tune in to hear about the special connections, performances, and the undying love for The Boss's music. 00:00 Introduction and Patreon Shoutouts 01:50 Welcome to Set Lusting Bruce 02:38 Meet Nigel: A Dedicated Bruce Fan 03:42 Nigel's Musical Journey 07:18 Discovering Bruce Springsteen 23:01 Nigel's First Band Experience 24:06 Bruce Springsteen Concert Stories 34:10 Reflecting on Memorable Concerts 37:11 The Seeger Sessions Tour in Dublin 39:35 A Heartfelt Story from New Orleans 43:20 Forming a Bruce Springsteen Tribute Band 45:22 The Passion Behind the Tribute 52:21 The Greatest Gift from My Dad 59:34 Final Thoughts and Reflections Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome to the Social-Engineer Podcast: The 4th Monday Series with Chris Hadnagy and Mike Holfeld. Chris and Mike will be covering cutting edge global news to help people remain safe, secure and knowledgeable in a world where it is hard to know what is real and what is fake news.   Today, Chris and Mike are joined by Christie Hudson, a resident travel expert and head of global PR for Hotels.com. Christie is adept at transforming travel data into actionable insights, helping travelers maximize their experiences. With a background in PR from the University of Prince Edward Island's Atlantic Veterinary College, she is passionate about educating clients, offering tips on trending destinations and the best times to book, ensuring travelers feel informed and empowered. [Dec 22, 2025]   00:00 - Intro 00:18 - Mike Holfeld Intro 01:15 - Today's Guest: Christie Hudson 02:04 - Dream Job 03:04 - Air Hacks 05:20 - AI Enhancements 07:25 - Smart Hotels 08:45 - The Human Touch 11:34 - Comfort Tech 14:06 - MasterClass Ad -          https://www.masterclass.com/socialengineer 15:40 - Rig Rundown 17:41 - Finding Balance 19:09 - Hotels Next Steps 21:47 - Flight Deals 25:46 - The Benefits 27:01 - Practical Matters 28:34 - My Favorite Places 29:58 - Find Christie Hudson Online -          TikTok: https://www.tiktok.com/@hotelsdotcom -          Instagram: https://www.instagram.com/hotelsdotcom/ 30:28 - Wrap Up & Outro -          www.social-engineer.com -          www.innocentlivesfoundation.org   Find us online: -          Chris Hadnagy -          Twitter: @humanhacker -          LinkedIn: linkedin.com/in/christopherhadnagy

In this Best of '25! episode of the Astonishing Healthcare podcast, Lisa Ellerhorst (Sr. Director, Customer Care Operations) and Sonia Pettis (Manager, Customer Care Operations) discuss our approach to member care! Lisa and Sonia have been with Judi Health (Capital Rx) since 2020 and have helped Will Tafoya develop our unique contact center model from the ground up. Building on Episode 34 - Customer Care in Healthcare: Setting a Higher Bar, and the questions plan sponsors and benefits consultants often ask during the RFP process (Episode 84), this episode covers:Several of the most frequent reasons plan members call and how those questions are handled, including switching a prescription from retail to mail and vice versa, prior authorizations for GLP-1s, and more.How to navigate transitions and focus on quality care (over speed).What it takes to maintain a high level of customer satisfaction (99%) while handling a 50% spike in call volume year-over-year.The communication strategy used to educate members and help them navigate new offerings effectively.The role of AI and how agentic AI can support member care and free up our skilled, PTCB-certified reps to handle more complex issues.Future-proofing the service model and preparing for the 2026 welcome season.Related ContentPharmacy Benefits 101: Building an Award-Winning Call Center from ScratchAH017 - Pharmacy Benefits 101: Prior AuthorizationHow employers can take back control of unnecessary pharmacy spendingCapital Rx's Customer Care Team Wins 5 Stevie® Awards for Customer ServiceWatch: Are Your Prior Authorizations Actually Working?For more information about Capital Rx and this episode, please visit Judi Health - Insights.

In this heartfelt episode Jesse Jackson interviews Nigel, the lead singer of The Human Touch, a Bruce Springsteen tribute band from Dublin, Ireland. Nigel shares his lifelong passion for Springsteen's music, recounting stories of his early musical influences, memorable concert experiences, and the journey of his tribute band. From his father's gift of the 'Live 75-85' box set to attending legendary shows like the Seeger Sessions and the Madison Square Garden concert, Nigel's stories capture the essence of what it means to be a devoted Springsteen fan. Tune in to hear about the special connections, performances, and the undying love for The Boss's music. 00:00 Introduction and Patreon Shoutouts 01:50 Welcome to Set Lusting Bruce 02:38 Meet Nigel: A Dedicated Bruce Fan 03:42 Nigel's Musical Journey 07:18 Discovering Bruce Springsteen 23:01 Nigel's First Band Experience 24:06 Bruce Springsteen Concert Stories 34:10 Reflecting on Memorable Concerts 37:11 The Seeger Sessions Tour in Dublin 39:35 A Heartfelt Story from New Orleans 43:20 Forming a Bruce Springsteen Tribute Band 45:22 The Passion Behind the Tribute 52:21 The Greatest Gift from My Dad 59:34 Final Thoughts and Reflections Learn more about your ad choices. Visit megaphone.fm/adchoices

Send us a textWhat if the real estate edge isn't more screens—but fewer? We sit down with a split panel—two cautious advocates and two skeptics—to unpack how AI is already transforming real estate and mortgage lending, where it speeds up the boring parts and where it threatens the human moments that matter most. The conversation is candid and specific: lead gen bots that qualify after hours, instant content and listing copy, virtual staging, floor plans, predictive analytics, and automated valuations that demand a pro's eye for local nuance.On the mortgage side, we get into the guts of the process: AI flagging deposits in bank statements, prepping condition lists, scanning tax returns, and compressing timelines from application to underwriting. We name the roles at highest risk—transaction coordinators, processors, junior underwriters, call center intake—and the ones that gain leverage: senior underwriters, top agents, and loan officers who can explain tradeoffs, manage fear two days before closing, and negotiate under pressure. The takeaway is sharp: AI won't replace great professionals; it will expose average ones.We also push into the uncomfortable truths. Some clients want kiosk-like speed; others crave voice and eye contact. Winning teams will offer both: a screenless, low-friction path for routine steps, paired with human judgment when the stakes spike. Then we zoom out. Data centers gulp energy; our grid isn't ready. Ethics get messy: deepfake avatars, surveillance creep, and AI-written schoolwork. Detection is improving, but responsibility and skill still matter. The practical advice lands here: adopt AI to automate research and follow-up, protect time for client conversations, and sharpen the defensible skills—local expertise, empathy, and negotiation—that set you apart.If your role is exposed, become the person who masters the tools and teaches the team. Keep the mirror test: did you get better today? Subscribe, share with a colleague who needs a nudge, and leave a review with the one task you'll automate this week.Topics Discussed in this Episode• mirror test mindset for daily improvement• rebrand to Real Estate AF and panel setup• AI empowerment vs tech enablement• short-term gains and long-term job reshaping• responsible use vs lazy dependence• practical tools for content, CMAs and coaching• lending workflows: docs, flags, guidelines, QC• roles at high automation risk across both sectors• why empathy, negotiation and calm still win• consumer modes: low friction paths and human help• energy footprint and grid constraints• ethics: deepfakes, detection, and education shifts• adapt or be replaced, build defensible skillsStart playing around with AI, use it to make your business more efficient, but use cautionSupport the showKey Factors Podcast is Powered by LoanBot.com Host: Mark Jones | Sr. Loan Officer | NMLS# 513437 If you would like to work with Mark on your next home purchase or as a partner visit iThink Mortgage.

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com What if the most powerful force in healthcare isn't a new drug or device, but the ability to change patient behavior at scale? In this episode, Kempton Presley, Chief Executive Officer of AdhereHealth, discusses how the company enhances medication adherence and closes care gaps for high-risk populations through data-driven, science-informed behavioral interventions. He explains how AdhereHealth partners with Medicare Advantage plans, providers, and pharmacies to identify care gaps and influence positive patient behavior change, backed by an at-risk financial model tied to measurable outcomes. Presley also reflects on the challenges in the healthcare economy, shares his personal lessons on navigating career stagnation, and emphasizes the importance of aligning head and heart to create momentum. He highlights AI, automation, and advancements in genetic sequencing as key forces shaping the future of healthcare. Tune in to hear how AdhereHealth is reshaping behavior change at scale and driving sustainable health outcomes! Resources Connect with and follow Kempton Presley on LinkedIn. Follow AdhereHealth on LinkedIn and discover their website!

In this Sports Geek Throwback episode, Sean Callanan interviews Lewis O'Flynn. They discussed balancing tech and human customer service for all fans. Show notes - https://sportsgeekhq.com/tech-vs-human-touch-customer-service-at-stadiums-lewis-oflynn

In this weeks' Scale Your Sales Podcast episode, my guest is Frank Sondors.   Frank comes with over a decade of experience in B2B Sales, working for companies like Google, SimilarWeb, Black Crow and Whatagraph whether as an individual contributor and all the way leading large sales teams. Currently, he's building Salesforge.ai to give companies the ability to blend their current sales efforts with AI agents to maximize pipeline and drive down cost. In less than a year they've scaled up from $0 to $3M ARR.   In today's episode of Scale Your Sales podcast, Frank shares how Salesforge scaled to $30M ARR in under a year by using AI agents to increase productivity and reduce operational costs. The discussion highlights the practical realities of AI adoption, from enabling small businesses to compete at a higher level to addressing the challenges of empathy, nuance, and system integration within larger organizations. This episode offers actionable guidance and real-world examples for sales leaders and executives shaping their digital transformation strategies.   Welcome to Scale Your Sales Podcast, Frank Sondors.     Timestamps: 00:00 AI-Driven Sales Scaling 04:32 Tech Transforming Speed and Context 09:45 Human vs. AI in Business 11:41 AI Follow-Up for Sales Insights 16:45 AI Agents and User Curiosity 20:20 Enterprise vs. SMB Pricing Comparison 23:00 Technology Adoption in Enterprise 26:13 Embrace Autonomous Systems Now 28:08 Side Project for Legacy Systems 32:21 Optimizing Costs Through Efficiency 34:36 Elon Musk: Controversial Tech Visionary   published book: https://www.amazon.com/AI-SDR-Your-Edge-100M-ebook/dp/B0FTYKF39H/ref=sr_1_1?crid=1XJ4K6HRAF7ZZ&dib=eyJ2IjoiMSJ9.emcVRBDHC8e7fpXgNYI7sA.WU6gyafRCVrv8NuVAzOb1Gp6-bhEULZgLJSHEzz5eNA&dib_tag=se&keywords=frank+sondors&qid=1760378361&sprefix=frank+sondors%2Caps%2C146&sr=8-1   https://www.linkedin.com/in/franksondors/   https://x.com/franksondors     Janice B Gordon is the award-winning Customer Growth Expert and Scale Your Sales Framework founder. She is by LinkedIn Sales 15 Innovating Sales Influencers to Follow 2021, the Top 50 Global Thought Leaders and Influencers on Customer Experience Nov 2020 and 150 Women B2B Thought Leaders You Should Follow in 2021. Janice helps companies worldwide to reimagine revenue growth thought customer experience and sales.   Book Janice to speak virtually at your next event: https://janicebgordon.com   LinkedIn: https://www.linkedin.com/janice-b-gordon/   Twitter: https://twitter.com/JaniceBGordon   Scale Your Sales Podcast: https://scaleyoursales.co.uk/podcast   More on the blog: https://scaleyoursales.co.uk/blog   Instagram: https://www.instagram.com/janicebgordon   Facebook: https://www.facebook.com/ScaleYourSales   And more! Visit our podcast website https://scaleyoursales.co.uk/podcast/ to watch or listen.

Companies keep approaching AI the way they approached every other tech rollout: install it, train on it, expect immediate returns. But AI isn't software. It's imperfect by design, doesn't follow a predictable implementation curve, and the gap between what leadership promised the board and what's actually happening is becoming a serious problem. In this episode of The Trending Communicator, host Dan Nestle sits down with Chris Gee, founder of Chris Gee Consulting and strategic advisor to Ragan's Center for AI Strategy. Chris has survived four career reinventions driven by technological disruption—from watching his graphic design degree become obsolete the day he graduated to now helping organizations navigate the shift to agentic AI. His motto, "copilot, not autopilot," frames the entire conversation. Chris and Dan dig into why AI adoption is stalling—because companies are treating transformation like a switch to flip rather than a capability to build. They explore the parallel to 1993's Internet boom and why the adoption curve is right on schedule despite executive frustration. The conversation gets practical: Chris shares how he built an AI agent named "Alexa Irving" for client onboarding, and they tackle whether doom-and-gloom predictions from AI CEOs are helping or hurting the people who actually need to use these tools. Listen in and hear about... Why the adoption curve for AI mirrors the early Internet The $17 trillion argument against AI replacing all jobs (hint: someone has to buy things) How prompting skills aren't going away Building agentic AI with guardrails: Chris's "Alexa Irving" experiment Why "copilot, not autopilot" is more than a slogan—it's a survival strategy The skills gap nobody's addressing and why we need more brains who understand AI, not fewer Notable Quotes "My motto is copilot, not autopilot. I wholeheartedly believe that we are going to make the most progress using AI in tandem—where humans focus on the things that we do well and we use AI for the things it does better than we do." — Chris Gee [04:19] "17 is $17 trillion—that's what the American consumer spends per year. 70 is the percentage of US GDP that represents. And zero is the amount of money that AI chatbots, LLMs, and agents have to spend." — Chris Gee [23:57] "Your ability was never simply in your ability to string together words and phrases, but to translate experiences or emotions and create connection with other humans." — Chris Gee [36:44] "It's not thinking and it never will be thinking. So if we understand that, then we understand it won't be thinking like a human." — Chris Gee [1:07:00] Resources and Links Dan Nestle Inquisitive Communications | Website The Trending Communicator | Website Communications Trends from Trending Communicators | Dan Nestle's Substack Dan Nestle | LinkedIn Chris Gee Chris Gee Consulting | chrisgee.me Chris Gee | LinkedIn The Intelligent Communicator Newsletter | chrisgee.me (sign up on website) Timestamps 0:00:00 AI Transformation: Hype vs. Reality in Communications0:06:00 Human Touch vs. Automation in Service Jobs0:12:40 Early Career Transformation & Adapting to Technology0:18:00 AI Adoption Curve: Early Adopters and Laggards0:23:30 Tech Disruption, Job Fears, and Economic Impact0:29:10 Prompting and Obstacles to AI Adoption0:34:45 Redefining Skill Sets & Human Value with AI0:40:45 Efficiency, Productivity, and Creativity with AI Tools0:46:20 Rethinking Work: Flexible Schedules & Four-Day Weeks0:51:39 Practical AI Use Cases: Experiment and Upgrade0:55:11 Agentic AI: Autonomous Agents and Guardrails1:01:29 Autonomous Agents: Oversight, Guardrails, and Risks1:08:15 AI Is Imperfect: Why Human Judgment Remains Essential1:14:16 AI Quirks, Prompting Challenges, and Adoption Friction1:19:41 Wrap-Up: Finding Chris Gee & Newsletter/Prompt Suggestions1:21:18 Final Thoughts & Episode Closing (Notes co-created by Human Dan, Claude, and Castmagic) Learn more about your ad choices. Visit megaphone.fm/adchoices

Tired of expensive, slow video ad production? The rules of digital marketing are changing, and if you're not using UGC and AI, you're leaving growth on the table.On this episode of That Entrepreneur Show, we sit down with John Gargiulo, a true veteran of digital marketing, creative direction, and product scaling. John served as a Global Product Marketing Lead at Airbnb, scaling products to millions of users, and previously grew BlueStacks to over a billion downloads.Now, as the co-founder of Ready Set and Airpost, John is laser-focused on democratizing high-volume, high-performing video ad creative. He brings deep, actionable expertise on building solutions that deliver measurable business results—not just vanity metrics.In this must-listen episode, John shares his strategies for driving growth in the automated age:AI-Powered Video Ads: How new AI tools like Airpost are democratizing and automating video ad production, making high-quality UGC accessible to brands of all sizes without the hefty price tag.The UGC Game-Changer: Why User-Generated Content (UGC) is the single most important ad strategy for DTC brands right now, and how to implement it effectively to supercharge your conversion rates.The Human Touch in Automation: How to leverage AI for scale while ensuring your brand communication remains authentic, engaging, and human.Reshaping the Creator Economy: We explore the future of the creator economy and the pivotal role AI will play in reshaping content monetization and creative output for entrepreneurs.From Global Product to Founder: John shares key lessons learned from launching and scaling products for millions at Airbnb and how he applies that strategic mindset to his own ventures.If you're looking for the competitive edge in digital advertising, tune in now. This is the playbook for maximizing ad creative performance and driving serious business results.Support the showRemember to subscribe for free to stay current with entrepreneur conversations. Want the episode freebie or have a question for our guest or Vincent? Interested in becoming a guest or show partner? Email us.This Episode is Brought to You By: Coming Alive Podcast Production: www.comingalivepodcastproduction.com Music Credits: Copyright Free Music from Adventure by MusicbyAden.

Let's dive into Amazon PPC and break down DSP, AMC, wasted ad spend, and smarter campaign strategies. Learn how top brands win with data-driven advertising.   Can you afford to miss out on the secrets behind optimizing Amazon PPC, AMC, and DSP? Brent Zahradnik, a seasoned expert in Amazon advertising, brings his wealth of experience to our show, uncovering the complexities of Amazon advertising. Brent's journey from the US to France adds a unique perspective to the conversation as he shares how balancing work across time zones and immersing in French culture has enriched his professional insights.   Amazon advertising has evolved dramatically from its early days of low cost-per-click rates and basic ad options. This episode unpacks the intricate landscape that demands expert management today, highlighting how advanced targeting and analytics have transformed strategy requirements. Brent shares poignant anecdotes of Amazon's initial ad experiments, while navigating the challenges that both advertisers and clients face in maintaining a competitive edge in this pay-to-play ecosystem.   The potential impact of AI on Amazon advertising agencies is another compelling topic Brent tackles, discussing how tools like Amazon Marketing Cloud (AMC) and Demand Side Platform (DSP) can revolutionize efficiency. With insights into selecting the right agency and the importance of comprehensive service packages, Brent guides listeners through optimizing their Amazon ad strategy. Whether you're a brand new to the platform or a seasoned seller, this episode promises actionable insights and the guidance needed to thrive in today's Amazon marketplace.   In episode 47 of the AM/PM Podcast, Kevin and Brent discuss: 00:00 - Exploring Amazon PPC With Brent Zahradnik 06:39 - Rise of Amazon Advertising Complexity 09:53 - Evolution of Amazon Advertising 12:44 - Agency vs Software in Amazon Sales 16:25 - AI in Amazon Advertising and Integration 23:00 - Impact of Rufus and COSMO in Amazon Advertising 26:08 - Amazon PPC Strategy and Data Analysis  30:55 - Keyword Strategy for Amazon Ranking 32:00 - Amazon DSP and Advertising Efficiency 35:07 - Modern Brand Building With Amazon DSP 38:16 - Combining Data Sets for Targeted Ads 41:26 - Customer Funnel Strategy for Conquesting 42:54 - Optimizing Amazon PPC and DSP Investments 47:59 - How Brands Can Utilize Amazon DSP 49:55 - Selecting an Amazon Advertising Agency 56:19 - Automated Conversion Campaigns in DSP 58:21 - Human Touch in Modern Advertising

AI is everywhere, but that doesn't mean your content has to sound like a robot wrote it. In Episode 106 of the Hit Record Podcast, Meredith Olmstead and Sophie Bawany break down how financial marketers can use AI tools to save time while still creating real, engaging content that sounds human.Key Takeaways:Use AI to streamline, not to replace: AI is a powerful tool for idea generation, scheduling, and research. But it should never create final content on its own. Real stories, emotional nuance, and the right tone still need a human touch.Authenticity builds trust with your audience: If your content feels robotic or too polished, members will notice. The most effective posts come from a mix of structure and spontaneity. Review, edit, and personalize AI-generated content to make it sound like your brand.Be transparent about how you use AI:  Don't hide the fact that you're using AI. Instead, frame it as a way to work more efficiently and spend more time connecting with real people. When used with intention, AI can actually enhance the human side of your marketing.

Picture this: you're scaling your business without burning out. Actually, let me be more specific—you're scaling with the help of a team that never sleeps, never needs a vacation, and costs you almost nothing. Sound impossible? It's not. And today's guest is here to show you exactly how. Natalie MacNeil is an Emmy Award-winning media entrepreneur, a futurist, and a visionary when it comes to AI and entrepreneurship. She's actively reshaping how we build businesses with her AI Dream Team™, a system of 40+ custom GPTs designed to support every core function of a business. If you've been drowning in the day-to-day, if you're tired of being the bottleneck in your own business, or if you're curious about how to use AI with integrity and strategy, this conversation is going to change how you work. Curious about having an AI Dream Team of your own? Check out https://www.jennakutcher.com/AI! If you embrace your AI partnership, and follow Natalie's proven framework, it will amplify your reach and multiply your impact as a transformational leader. And the more of us using AI ethically and for good, the brighter our collective future will be! Visit https://www.jennakutcher.com/AI to learn more. Goal Digger Facebook Community: https://www.facebook.com/groups/goaldiggerpodcast/ Goal Digger Instagram: https://www.instagram.com/goaldiggerpodcast/ Goal Digger Show Notes: https://jennakutcherblog.com/build-your-ai-dream-team  Thanks to our Goal Digger Sponsors: Sign up for your $1/month Shopify trial period at http://shopify.com/goaldigger. Find a co-host today at http://airbnb.com/host. Check out What Should I Do With My Money? from Morgan Stanley. Listen now at https://mgstnly.lnk.to/bqe8HiAC!GD.  Visit http://www.spectrum.com/freeforlife to learn how you can get Business Internet Free Forever. Experience the power of a Dell PC with Intel Inside®, backed by Dell's price match guarantee. Shop now at https://www.dell.com/deals. Your dream wardrobe's one click away. Visit https://www.revolve.com/goaldigger for 15% off your first order with code GOALDIGGER.

Summary In this episode of the AI for Sales podcast, host Chad Burmeister speaks with Daren Fields from Apex Publishing LLC about the transformative impact of AI on sales and customer experience. They discuss how AI empowers customers with knowledge, the importance of human interaction in sales, and the misconceptions surrounding AI's capabilities. Daren shares real-world success stories of AI implementation, emphasizing the need for a balanced approach that combines human expertise with AI technology. The conversation also touches on the skills needed for sales professionals in an AI-driven world and the future of revenue operations. Takeaways AI is changing the customer experience by providing more information to buyers. The buyer's journey is increasingly advanced, with customers often being 78% informed before engaging with sales. Real-world examples show that AI can significantly increase sales margins when used effectively alongside human agents. Misconceptions about AI include the belief that it can fully automate sales processes without human involvement. Humans are essential in sales; AI should be seen as a tool to assist rather than replace them. AI can accelerate processes and improve efficiency in sales operations. The future of sales will involve a combination of human and AI collaboration, known as paired selling. Sales professionals need to develop skills in prompting AI effectively to leverage its capabilities. Data management and governance are crucial for successful AI implementation in sales. The landscape of sales is evolving, and professionals must adapt to remain competitive. Chapters 00:00 Introduction to AI in Sales 02:41 Transforming Customer Experience with AI 05:46 Real-World Success Stories of AI Implementation 08:36 Misconceptions About AI in Sales 11:43 The Role of Humans in an AI-Driven World 14:31 Emerging AI Technologies and Their Impact 17:31 Skills for the Future: Navigating AI in Sales The AI for Sales Podcast is brought to you by BDR.ai, Nooks.ai, and ZoomInfo—the go-to-market intelligence platform that accelerates revenue growth. Skip the forms and website hunting—Chad will connect you directly with the right person at any of these companies.

Scott MacKenzie and his daughter Molly discuss the challenges and strategies of email marketing in the industrial sector. Scott expresses frustration with traditional email campaigns, noting that they often go unread. Molly emphasizes the importance of owning email lists and using personalized, non-AI-generated content to build trust and engagement. They highlight the need for relatable, human-centered emails that provide genuine value. Molly suggests assessing effective emails, using personal language, and avoiding AI-generated images. They also discuss the potential of sending emails on weekends to avoid workplace distractions. The conversation underscores the need for innovative, human-focused marketing strategies. Action Items [ ] @Scott MacKenzie - Assess the emails you receive and analyze what makes you click on them.[ ] @Scott MacKenzie - Write down the words and email structures that appeal to you and incorporate them into your own email copy.[ ] @Scott MacKenzie - Consider sending some emails on weekends when your audience may have more time to engage, but ensure the content is genuinely helpful.[ ] Avoid using AI-generated images and language in your email campaigns, and focus on maintaining your unique brand voice.[ ] Shift your mindset to approach email marketing as a long-term strategy focused on helping your audience, rather than just driving metrics. Outline Introduction to the Podcast and Its Purpose Scott MacKenzie introduces the podcast, emphasizing its focus on marketing and sales challenges in the industry.Scott mentions his background, including taking a company public, retiring, and starting an industrial maintenance company.He highlights the importance of young thinking in marketing and introduces his daughter, Molly Finch, as a key contributor to the podcast.Scott discusses the iterative process of developing the podcast and the initial focus on email marketing. Challenges with Email Marketing Scott expresses frustration with the effectiveness of email campaigns, noting that people often scroll through emails without reading them.He shares his experience of creating email campaigns and the minimal impact they seem to have.Scott poses the question of how to make email marketing more effective and mentions Molly's insights.The conversation shifts to the importance of telling a company's story effectively and using available tools to succeed. The Role of Social Platforms in Marketing Scott questions the effectiveness of LinkedIn for small to midsize businesses and explores other platforms like TikTok and Instagram.He acknowledges that LinkedIn appeals more to older demographics and wonders about the relevance of other platforms for young talent.Scott emphasizes the need for a balanced approach to social media, considering both traditional and emerging platforms.He invites listeners to join the journey of developing the podcast and learning about marketing strategies. Molly's Perspective on Email Marketing Molly joins the conversation, discussing the importance of email marketing despite its age.She highlights the need to add to subscriber lists and the common issue of receiving emails that are not valuable.Molly and Scott discuss the challenges of long, paragraph-form emails and the preference for bullet points.They explore the impact of AI on email marketing, including the use of AI-generated images and language. Balancing AI and Human Touch in Email Campaigns Molly emphasizes the importance of owning the email list and having control over what is sent to subscribers.She discusses the potential drawbacks of

In this episode, Dr. Rena Malik, MD is joined by sociologist Dr. Ken Hanson to explore the surprising realities of sex tech, including sex dolls and AI companions. Together, they unpack who is really using these technologies, how they're reshaping intimacy, and the emotional bonds that can form between humans and artificial partners. Listeners will gain a deeper understanding of the motivations, implications, and future trends in sexual technology and relationships. Become a Member to Receive Exclusive Content: renamalik.supercast.com Schedule an appointment with me: https://www.renamalikmd.com/appointments ▶️Chapters: 00:00:00 Introduction 00:01:02 Who Really Uses Sex Tech 00:04:03 Sex Dolls 00:06:24 From Dolls to Sex Robots 00:24:30 AI Companions, Replica, Attachment 00:41:00 Gen Z, Loneliness, Community 00:54:06 Doll Brothels and Industry Ethics 01:02:10 Sex Dolls, Porn, and Fantasy 01:03:26 How Academia Sees Sex Tech 01:04:05 Why Sex Research Matters 01:09:01 Conclusion Go to https://www.cozyearth.com and use code RENA to get an additional 40% off Try Creatone https://tonetoday.com get 20% OFF with discount code: RENA Get 15% off Branch Basics with the code RENA at https://branchbasics.com/Rena #branchbasicspod Check out my free e-book Better Sex, Better Life https://www.renamalikmd.com/morepleasure Stay connected with Dr. Kenneth Hanson on social media for daily insights and updates. Don't miss out—follow him now and check out these links! BLUESKY - https://bsky.app/profile/kenhanson.bsky.social X - https://x.com/Ken_R_Hanson Dr. Hanson's book is currently under contract and being written, probably not coming out until 2027 or 2028—but keep an eye out! Let's Connect!: WEBSITE: http://www.renamalikmd.com YOUTUBE: https://www.youtube.com/@RenaMalikMD INSTAGRAM: http://www.instagram.com/RenaMalikMD TWITTER: http://twitter.com/RenaMalikMD FACEBOOK: https://www.facebook.com/RenaMalikMD/ LINKEDIN: https://www.linkedin.com/in/renadmalik PINTEREST: https://www.pinterest.com/renamalikmd/ TIKTOK: https://www.tiktok.com/RenaMalikMD ------------------------------------------------------ DISCLAIMER: This podcast is purely educational and does not constitute medical advice. The content of this podcast is my personal opinion, and not that of my employer(s). Use of this information is at your own risk. Rena Malik, M.D. will not assume any liability for any direct or indirect losses or damages that may result from the use of information contained in this podcast including but not limited to economic loss, injury, illness or death. Learn more about your ad choices. Visit megaphone.fm/adchoices

100 episodes in, one thing is clear: creativity is still human at its core. For our 100th episode, editor and educator Scott Witthaus returns to reflect on the creative industry, the importance of stepping away, the rise of AI, and why our humanity is still our greatest differentiator. This episode touches on finding clarity and inspiration outside of work, the danger of an “always-on” creative culture, and how AI is changing (not replacing) creative work.This is Brand Story, a podcast celebrating the stories of real people who are making an impact on brands, business, and the world around them. Episodes feature guests from a variety of backgrounds who bring their own unique perspectives to the conversation.Brand Story is created and produced by Gravity Group, a full-service brand and marketing agency, and is hosted by Gravity Group President, Steve Gilman.Links and Information From the Episode Here: gravitygroup.com/podcast/the-creative-reset/Continue the conversation on social:For more of Brand Story, check out our LinkedIn (https://www.linkedin.com/company/gravitygroupmarketing), where we'll post previews and highlights of shows, behind-the-scenes sneak peeks, plus other marketing news you can use.We're also on: Instagram — https://www.instagram.com/gravitygroupFacebook — https://www.facebook.com/gravitygroupmarketing(0:00) Mentoring and Industry Insights(2:58) The Importance of Taking Breaks(6:02) Travel and Storytelling(12:33) Mentoring the Next Generation(15:34) AI's Impact on Creativity(18:01) Human Touch in Storytelling(31:12) The Role of AI in Storytelling(37:09) Human Experience Design and Its Importance(41:45) The Inspiration Series: Human Stories in Advertising(48:11) Giving Back: Nonprofits and Community Engagement

In this episode of Skin Anarchy, Dr. Ekta Yadav sits down with Estella Benz, founder and CEO of Inference Beauty, to explore how data intelligence, ingredient transparency, and AI personalization are reshaping the future of skincare. What began as Estella's frustration with confusing ingredient lists and overwhelming product choices evolved into a powerful technology platform designed to decode beauty — not through trends, but through truth.Estella shares how Inference Beauty translates complex INCI labels into language consumers can understand, offering not just definitions but context: why an ingredient is used, what it does, and how it behaves on real skin. In an era dominated by fear-based “clean beauty” rhetoric, her mission is to bring clarity back to the consumer. “People don't need scare tactics,” she says. “They need understanding.”Through structured data, AI, and environmental analytics, Inference Beauty creates intelligent, personalized product recommendations based on climate, sensitivities, ethical preferences, and biological needs — shifting beauty away from one-size-fits-all marketing into a world built “for each.”As e-commerce grows, Estella envisions dynamic digital experiences where product pages adapt to each user, bridging the long-standing gap between what brands believe they're communicating and what consumers actually understand. Yet even as she champions AI, she emphasizes the irreplaceable role of human expertise — especially for active, medical-grade, or prescriptive products.Tune in to hear how Estella Benz is building the next generation of beauty intelligence — where transparency, personalization, and smart data come together to redefine how we discover and trust skincare.Learn more about Inference Beauty on their website and social media!CHAPTERS:0:27 – Introduction & Guest Welcome1:27 – Estella's Background & Early Inspiration2:31 – The Birth of Inference Beauty4:06 – Market Misconceptions & The Female Consumer Gap5:45 – How Personalization Transforms Shopping6:56 – Ingredient Data, Ethics & Environmental Impact10:05 – Transparency, Clean Beauty & Consumer Education16:36 – The Role of AI in Personalized Beauty23:06 – The Future of Tech, Data & Human Touch in BeautyPlease fill out this survey to give us feedback on the show!Don't forget to subscribe to Skin Anarchy on Apple Podcasts, Spotify, or your preferred platform.Reach out to us through email with any questions.Sign up for our newsletter!Shop all our episodes and products mentioned through our ShopMy Shelf!*This is a paid collaboration Hosted on Acast. See acast.com/privacy for more information.

In this episode of The D2D Podcast, Sam Taggart sits down with David Inman, VP of Partnerships at SalesAI and veteran sales leader known for scaling revenue organizations through structure, systems, and strategy.David has led teams from 7 to 76 sales reps, driving over 300% year-over-year growth at Kennected before guiding multiple companies through successful exits. With a background in both tech and direct sales, he brings a grounded perspective on what it really takes to scale modern teams.This conversation dives deep into the evolution of sales roles in an era of automation and AI. David and Sam explore how technology is changing the daily grind for reps.Gain actionable ideas on reducing turnover, improving rep performance, and building sustainable sales systems that blend human consistency with data-driven execution. You'll find answers to key questions such as:How can leaders integrate AI without losing the human side of sales?What repetitive tasks can automation handle to free up time for higher-value work?How does improving speed-to-lead transform conversion rates and retention?What skills will define top-performing sales reps in the next decade?How can business owners future-proof their sales systems as technology evolves?Connect with David Inman: 

The Action Catalyst unites several of its esteemed alumni; Anya Cheng, founder and CEO of Taelor, Dave Brown, Founding Partner at Southwestern Consulting, Dr. Amy D'Aprix, President and Founder of Lifebridge Strategies, and newcomer Gayathri Krishnamurthy, Head of Product Marketing at Level AI, for it's first ever "live" episode, from City Winery in Nashville, and a panel discussion on harnessing the growing power of AI without using the human touch. Each guest shares their unique perspective on AI's limitations and pitfalls, how to blend technology with humanity, potential use cases and opportunities, and where we go from here.Mentioned in this episode:Get 10% OFF Taelor gift cards right now using promo code PODCASTGIFT at Taelor.styleTaelorGet 10% OFF Taelor gift cards right now using promo code PODCASTGIFT at Taelor.styleTaelor

At Q2's Dev Days 2025, CTO Adam Blue challenged attendees to see AI as art, not automation. In this episode, he joins The Purposeful Banker to explore creativity, orchestration, and how financial institutions, developers, and communities can harness AI to build the future together. Related links: [Blog] Smarter Support Starts With AI https://www.q2.com/blog/smarter-support-starts-with-ai  [Blog] Going Beyond Chat to Bring a Human Touch to Digital Banking https://www.q2.com/blog/going-beyond-chat-to-bring-a-human-touch-to-digital-banking  [Blog] What If You Could Code Without Coding? https://www.q2.com/blog/what-if-you-could-code-without-coding  [Blog] Turning Partnerships Into a Living AI Ecosystem https://www.q2.com/blog/turning-partnerships-into-a-living-ai-ecosystem  [Website] AI for Everyone | Q2 https://www.q2.com/ai-for-everyone  [LinkedIn] Adam Blue https://www.linkedin.com/in/adam-blue-537810/  

In this episode of the CEO Sales Strategies Podcast, Doug C. Brown sits down with Chris Sorensen, CEO of PhoneBurner, to explore how outbound sales is evolving in the age of AI—and why human trust still closes the deal.They cover:✅ Where AI can elevate your outbound process—and where it breaks connection✅ The mindset shift from rejection to feedback✅ How to build trust in the first few seconds of a cold call✅ Why compliance is no longer just a legal box to check—but a trust-building opportunityIf you're leading a sales team or still making calls yourself, this episode gives you the frameworks, mindset, and real-world insight to close high-ticket B2B deals more effectively.

Today's guest is Kelsey Hensley, President at NovEx Supply Chain, whose company was ranked No. 1,662 on the 2025 Inc. 5000 list. In this Grow Think Tank interview, Kelsey shares insights on company culture and leadership development, highlighting the six core values, kindness, openness, intentionality, trustworthiness, initiative, and accountability, that guide decision-making and foster personal growth at NovEx. She discusses the balance between technology and human relationships in logistics, explaining how clearly defined values have transformed the company's hiring practices and strengthened team alignment. Reflecting on her leadership journey, Kelsey emphasizes the importance of empowering teams and focusing on strategic growth, illustrating how intentional leadership fosters a thriving organizational culture. Episode Highlights & Time Stamps 1:26 Introduction to Novex Supply Chain 2:40 Embracing AI in Logistics 6:34 The Human Element in Business 8:17 Leadership and Culture Connection 10:31 Highlighting Company Values 13:18 Living the Values 16:48 Independent Teams and Leadership 17:28 Overcoming Control Issues 21:23 Focusing on Valuable Work 24:28 The Worth of Cultural Efforts Building a Values-Driven Culture From the Ground Up In this Grow Think Tank interview, Kelsey Hensley, founder of Novex Supply Chain, shares how rapid growth as a bi-coastal 3PL provider pushed her to shape company culture intentionally. She walks through the six core values that guide Novex. Kindness, openness, intentionality, trustworthiness, initiative, and accountability, and how they influence decisions, hiring, coaching, and team interactions. Kelsey describes the pride she feels watching employees embody these values not only at work but in their personal lives, reinforcing the power of a values-first culture. Leadership Principles and Tech, AI, and the Human Touch in Logistics Empowerment Kelsey and Gene shift the conversation to today's evolving workplace and the rise of AI in logistics. While acknowledging industry layoffs and the anxiety surrounding automation, Kelsey stresses that technology should enhance human performance, not replace it. She believes logistics still thrives on relationships and personalized service, which machines cannot replicate. For Novex, AI is a tool, not the driver, and the company remains committed to keeping people at the heart of the business. Why Culture Shapes Leadership: Not the Other Way Around Diving deeper, Kelsey emphasizes that culture determines the type of leaders who emerge. She shares the breakthroughs she had once she formally defined Novex's core values, giving the organization a clear framework for hiring, training, and accountability. Her hiring philosophy centers on behavior over skill. Skills can be taught, but misaligned behaviors disrupt teams. By prioritizing value-aligned behavior, Kelsey has cultivated a dependable, supportive environment where people can thrive. Learning to Let Go: A Founder's Leadership Evolution Reflecting on her journey, Kelsey discusses her early tendency to control every detail of the business and how a long overseas family trip forced her to step back. Trusting her team, allowing them to make mistakes, learn, and lead became a turning point for Novex. Empowering her people has freed her to focus on strategy, brand development, and deeper client relationships. Her story highlights how founders evolve and how letting go can unlock growth, independence, and a stronger culture. Key Takeaways Values Drive Everything: Novex Supply Chain's six core values kindness, openness, intentionality, trustworthiness, initiative, and accountability serve as the foundation for decision-making, hiring, and team development. Culture Shapes Leadership: Kelsey emphasizes that strong culture produces strong leaders. Clearly defining company values created alignment and accountability across the organization. Hire for Behavior, Train for Skill: Skills can be taught, but behavior and attitude determine long-term success. Value-aligned behavior is the top hiring priority at Novex. Tech Supports People, Not Replaces Them: Despite AI advancements and logistics industry layoffs, Kelsey believes the human element relationships, communication, and personalized service remains irreplaceable. Letting Go Unlocks Growth: Kelsey's shift from controlling every detail to empowering her team was a turning point. Allowing others to lead freed her to focus on strategy, brand growth, and client relationships. Personal Growth Matters: The company's values don't just impact work they influence how employees show up in all areas of their lives, fostering well-rounded personal and professional development. Intentional Leadership Builds Thriving Teams: By trusting her team, creating clarity, and reinforcing shared values, Kelsey demonstrates how intentional leadership fuels sustainable growth and a strong organizational culture. Resources & Next Steps Ready to take your leadership energy to the next level? Explore free training and resources at training.coreelevation.com to help you identify energy leaks, strengthen your leadership presence, and elevate your team's performance.

In this episode, discover how to optimize your Amazon listings this holiday season, and our guest shares her FILTER framework and why the human touch still beats AI in driving conversions.   Unlock the secrets of e-commerce success this holiday season by mastering the art of Amazon listing optimization with Karyn Thomas, our seasoned guest with a knack for turning Amazon product pages into sales powerhouses. Journey through her inspiring transition from a marketing professional to a listing optimization guru, and discover the innovative FILTR framework that transforms ordinary product listings into irresistible offers. This episode offers a ton of strategies and insights that have propelled Karyn to the forefront of the e-commerce world, setting up your listings for stellar conversion rates and category rankings.   Dive deep into the FILTER framework, where each element, plays a pivotal role in capturing the attention and hearts of customers. Harness the power of "why" from Simon Sinek's philosophy to engage shoppers on an emotional level, and learn practical ways to apply these concepts to your listings. Karyn also unveils the critical importance of visuals in product listings, exploring the use of advanced AI tools to enhance image analysis and storytelling that resonates with your target demographic.   As the digital landscape evolves, so must your strategies. Explore the latest trends in video content and AI integration for Amazon and beyond. Karyn discusses the growing potential of platforms like TikTok Shop and shares insights on maintaining a human touch amidst technological advancements. This conversation is packed with actionable tips to optimize your listings continuously, ensuring they remain competitive and compelling. Join us and embrace the exciting future of e-commerce with confidence and creativity.   In episode 473 of the AM/PM Podcast, Kevin and Karyn discuss: 00:00 - Listing Optimization Strategies for Amazon Sales 10:08 - Key Factors in Amazon Sales Success 11:28 - Listing Optimization Framework 18:17 - The Power of Storytelling in Sales 22:21 - Optimizing Amazon Listings With Images 29:01 - Amazon Listing Optimization Strategies 32:09 - Video Creation for Advertising and Listings 35:30 - Differentiating Product Positioning for Listings 41:20 - Effective Amazon Listing Design Strategies 45:26 - Importance of Design in Amazon Sales 47:37 - Human Touch in E-Commerce 55:50 - Human Touch in AI Marketing

In this episode of the Short-Term Rental Riches podcast, Tim sits down with Pierre, the CEO of Hospitable, a leading property management software that powers hundreds of thousands of properties across the globe. Pierre shares the story behind Hospitable's founding, its incredible growth over the last nine years, and the unique challenges they've overcome to help property managers automate and streamline their operations. Origin Story of Hospitable From 0 to over $5B in reservation revenue AI vs. Human Touch in Hospitality Impact of Dynamic Pricing and Automation The Future of Property Management Software Tune in for an insightful conversation on the evolution of short-term rental management and the innovative solutions that are changing the game for hosts worldwide! Resource Links: Check out our videos on YouTube: https://www.youtube.com/@ShortTermRentalRiches Grab your free management eBook: https://strriches.com/#tools-resources Looking to earn more with your property (without the headaches)? Chat with our expert management team: https://strriches.com/management-services/

What happens when you take manufacturing efficiency principles and apply them to an industry built on human care? Most leaders would say it's impossible. Alen, COO of Cedars-Sinai Medical Network, proved them wrong. In this episode, Alen reveals how he's using Lean methodology to standardize processes across one of the nation's leading healthcare systems—without turning patients into numbers or doctors into robots. What You'll Learn: The Lean Healthcare Paradox How Cedars-Sinai Medical Network reduces waste and inefficiency while maintaining deeply personalized patient care. Alen breaks down the systems that allow standardization and customization to coexist. The Resistance Turnaround Alen shares a powerful story about implementing a change that employees initially hated. Instead of pushing harder, he did something counterintuitive—he listened. What happened next transformed not just the process, but the culture around change itself. The CEO Who Changed Everything Learn about the former CEO who mentored Alen and demonstrated that even in massive organizations, leaders can make genuine personal connections. This isn't soft skills fluff—it's a systematic approach to building trust at scale. Listening Rounds That Actually Work Alen reveals his system for staying connected with frontline employees across dozens of clinics. He doesn't just visit randomly—he tracks connections to ensure every employee feels seen. This simple metric has profound implications for engagement and retention. When Feedback Changes the Plan Most leaders say they're open to feedback, but few have systems to actually capture and act on it. Alen walks through a specific example where frontline staff feedback completely changed his implementation approach—and why that made the system stronger. Perfect For: Healthcare leaders struggling to balance efficiency with patient careCOOs and operations executives implementing change in large organizationsBusiness owners who want to bring Lean principles to service-based businessesLeaders who've faced employee resistance and need a better approachAnyone building systems in industries where "the human element" can't be sacrificed Key Quotes: "The frontline staff knew something we didn't. Our job wasn't to convince them we were right. Our job was to listen until we understood what they were seeing." "You can't mandate connection. But you can build systems that make it more likely to happen—and measure whether it's actually happening." Why This Episode Matters: If you've ever thought "systems and processes will make us too rigid" or "our industry is different—we can't standardize," this conversation will challenge everything you believe about the relationship between efficiency and humanity. Alen proves that the right systems don't constrain care—they create the space for it to flourish. Listen now to discover how one of America's leading medical networks eliminates waste, engages employees, and delivers world-class care—all at the same time. Episode Length: 45 minutes Guest: Alen Voskanian, COO of Cedars-Sinai Medical Network Host: Karl Staib, Systematic Leader Want to build systems that improve the customer experience without losing your company's soul? This is the episode you've been waiting for. Learn more about Alen Voskanian over at Reclaiming the Joy of Medicine. You can also connect with him on LinkedIn. You can check out his book (link to Amazon). You can get the Magnetic Systems Method (and other systems guides) to find issues before they become expensive problems As always, if you have any questions or want to submit an amazing guest for the podcast, just reach out to me on the Systematic Leader website, and I'll do my best to get them on. If you enjoy the interview, please take 30 seconds to rate the Systematic Leader podcast on your favorite platform. Thanks!

Vitaliy Gnezdilov is the co-founder of Raise Ready Systems, a capital-raising platform helping real estate operators attract six- and seven-figure checks through paid social campaigns. With a background in user experience design, Vitaliy blends creative branding with performance marketing to help sponsors scale beyond friends and family capital. He has raised over $40M alongside strategic partners and formerly worked at CrowdStreet to streamline investor acquisition and conversion at an enterprise level.     Make sure to download our free guide, 7 Questions Every Passive Investor Should Ask, here.     Key Takeaways Social media can drive serious capital—but only if you build trust, credibility, and speed into your funnel. "Speed to lead" is the difference between a committed investor and a missed opportunity. Avoid pitching too early—use the first call to understand investor goals and qualify the fit. Human touchpoints (real calls, manual follow-up) outperform automation when raising large checks. Sophisticated investors do respond to ads—if you tailor your messaging and sales process to their needs.     Topics From UX Design to Real Estate Capital Vitaliy began his career in software and UX before partnering with a high school friend in advertising. Together, they leveraged design and paid traffic to raise capital in exchange for GP equity. Worked with sponsors across multifamily, mobile home parks, and ATMs—raising $40M+. Building Raise Ready Systems Created a framework to generate investor conversations using paid ads and optimized funnels. Emphasizes "speed to lead" and relationship-building, not just lead generation. Most clients aim to raise $1M/month per investor relations rep using his system. What Actually Works in Paid Campaigns 15–20 ad hooks are tested at launch; funnel must earn attention seconds at a time. Webinar funnels often fail due to lack of contextual awareness—must match platform behavior. Content and UX must be laser-targeted; the platform algorithm does the rest. Human Touch vs. Over-Automation Raise Ready added an appointment-setting team that calls leads within 5 minutes. Human contact builds credibility before handing leads to IR teams. Created diligence packets and follow-up sequences to support investor conversion. Common Mistakes Operators Make Lack of sales process is the biggest bottleneck—not lead volume. Founders often pitch too early; better to listen, qualify, and align investment opportunity. Raising from strangers is a different game than friends and family—adjust your approach.    

AI's Human Touch: Crafting Digital Twins for Eternal Connections Esourceu.com About the Guest(s): Joe DiDonato is the President of eSource AI University and the Co-founder and Chairman of the AI Learning Alliance. With a lifelong passion for education and entrepreneurship, Joe is pioneering innovative methods to integrate artificial intelligence with human development. His career spans roles in leadership, corporate strategy, and venture capital. Joe's work focuses on harnessing AI to empower individuals and organizations to learn faster, think smarter, and maintain a deeper connection to humanity. His current endeavors include developing AI tutors, wellness agents, and digital legacy systems to preserve personal wisdom for future generations. Episode Summary: In this episode of The Chris Voss Show, we dive into the fascinating world of artificial intelligence with Joe DiDonato, a leading expert in AI-driven educational and developmental tools. Celebrating 16 years and 2,500 episodes, host Chris Voss engages in a thought-provoking discussion with Joe about the transformative potential of AI in both personal and professional domains. From AI tutors to digital legacy systems, Joe explains how his work at eSource AI University and the AI Learning Alliance is shaping the future of learning and human connection. The conversation centers around the evolution of AI technology and its application in creating more human-like interactions. Joe discusses his groundbreaking "vibe coding" method, which aims to humanize AI conversations, making them more relatable and personal. This episode highlights the profound implications of AI in preserving knowledge and memories, exploring ethical questions and technological advancements in AI. Through compelling anecdotes and insights, Joe illustrates how AI can revolutionize industries and enhance personal experiences, setting the stage for a more connected future. Key Takeaways: Humanizing AI Interactions: Joe DiDonato's "vibe coding" approach humanizes AI interactions, making them more relatable and reflective of human emotions and patterns. Preserving Legacy and Knowledge: Through digital legacy systems, AI can capture and preserve personal wisdom, ensuring continuity of knowledge between generations. AI in Business and Education: AI tools are transforming business practices by retaining knowledge management and offering personalized education through AI-driven tutoring systems. Ethical and Emotional Impact: The podcast delves into the ethical considerations of AI in prolonging grief and its potential emotional impact on users. Future of AI Technology: Joe discusses upcoming advancements that will enable rapid processing and more lifelike AI avatars, highlighting the ever-evolving landscape of AI technology. Notable Quotes: "Imagine being able to talk to your doctor at midnight about a pain in your left arm, in your jaw." "We can capture the essence of a person and their thought patterns, and it's just a carefully curated way of uploading information and tuning these agents." "It's a whole different way of not just asking questions and getting answers. It's collaboration with a tool that's very powerful." "What would that unlock for us if we could tutor a kid like that, or all the kids in the world?" "If people are thinking about it, you spend 15 minutes a day recording something, and now we have your voice and thought pattern."