Podcasts about Human touch

Send us Fan MailWhere should AI stop and a human step in? Rebecca Stone has spent 20 plus years finding the line.Rebecca Stone, Chief Customer and Marketing Officer at Plume, joins Yanique Grant to unpack why clean, centralized data is the real foundation of customer experience, and where AI should augment the journey versus where a human relationship has to show up. From the name problem that makes one customer look like four, to using AI to carry context across every support tier, to building high performing teams, Rebecca shares practical moves any leader can use.In this episode:- The first move to make when your customer data is messy - Where AI ends and human connection has to begin - Using AI to carry customer context across every support tier - The tools Rebecca can't live without: Claude, Gong, Salesforce, Marketo - Building high performing teams with The Five Dysfunctions of a Team - The Colin Powell quote that keeps her on trackFeatured resources:Book: Made to Stick by Chip Heath and Dan HeathBook: The Five Dysfunctions of a Team by Patrick LencioniClaude (AI for building presentations and freeing up time)Gong (conversation intelligence and customer context)Salesforce (CRM and customer data)Marketo (marketing automation)Connect with the guest:LinkedIn: Rebecca Stone, connect and send her a messageCompany: PlumeFollow the show: X @NavigatingCX and join our private Facebook group, Navigating the Customer Experience Community. Hosted by Yanique Grant.

In this episode, I sit down with Callan Faulkner, founder of The Uncommon Business and the world's leading voice on AI education for entrepreneurs, for a jaw-dropping conversation about how AI is completely reshaping the way we build, scale, and lead our businesses. Callan is scaling to $40-50 million in revenue this year with just 40 humans and over 150 AI employees, and she's here to show us that AI isn't just for tech founders or seven-figure businesses. It's for stay-at-home moms, coaches, plumbers, steel manufacturers, and every woman in between who is ready to stop drowning in manual work and start actually building the business she was meant to build. We break down the exact difference between using AI and building systems with AI, what an "AI employee" actually is (spoiler: it starts with a Claude skill), and how to identify the low-hanging fruit in your business right now. Callan walks us through real examples—from an AI employee that manages school emails and meal plans to Instacart, to the ones that write podcast pitches, run recruiting, and draft content in your voice. We tackle the biggest objections, including "will this replace my human assistant?", "isn't AI going to steal my creativity?", and "what about my data?" If you've ever felt stuck in the weeds of your business, this is your invitation to see what's actually possible—and it all starts with her AI Employee Bootcamp this fall. Liked this episode? Make sure to subscribe to our podcast and leave a review with your takeaways, this helps us create the exact content you want!  KEY POINTS:  00:00 Welcome to Woman of Influence 00:49 Meet Callan 02:21 Why AI Matters Now 03:26 Influence and AI Co-Creation 06:33 From Prompts to Systems 07:29 AI Employee Examples 10:50 Do You Need Seven Figures 11:58 Life Automation Meal Planning 13:36 Boot Camp Behind the Scenes 15:12 What Is an AI Employee 17:22 Skills Connectors Scheduling 20:41 Creativity and Privacy Concerns 21:52 Human Touch vs AI 22:22 Authenticity Over Volume 23:11 Privacy and Data Reality 23:33 Ethics Anthropic vs OpenAI 24:44 Will AI Replace Assistants 27:45 Elevating Humans to Strategy 30:09 Training AI to Your Voice 34:08 Better Editing Workflows 34:47 AI Employee Bootcamp Overview 38:40 VIP Hot Seat Coaching 41:25 Final Invite and Wrap QUOTABLES: “ Humans should be doing irreplaceable work, relationship building, using their intuition, gut checking.” - Callan Faulkner  “   I don't care if you are running an eight-figure coaching business, if you have an Etsy shop, or if you are about to go on maternity leave you need AI employees.” - Julie Solomon GUEST RESOURCES: [JOIN AUTOMATE TO ACCELERATE FALL 2026] Get behind-the-scenes access to how Callan runs her multi-million dollar company with AI employees and learn how to build your own. Save your seat here. Follow Callan on Instagram @callanfaulkner RESOURCES: [UNSCRIPTED RETREAT 2027] Where your voice, your message, and your identity become one. February 4–5, 2027 • Nashville, Tennessee APPLY HERE [THE REVENUE ACCELERATOR] Book a strategy call to explore whether The Revenue Accelerator is the right next step for your business and leadership. Apply and schedule your call today. [ORDER] my book or Audible, Get What You Want: How to Go From Unseen to Unstoppable so you can leverage the power of your own influence. Follow Julie on Instagram! MUST HAVES THIS MONTH: [EASIER BUSINESS, ONE PLATFORM] This tool makes it simple to manage your online store. With everything from inventory management to marketing automation all in one place, you'll save time and grow faster. Try it here. [QUALITY WITHOUT THE MARKUP] From linen to denim, Quince delivers premium essentials you'll wear on repeat without the usual markup. Explore here: quince.com/JULIE  for free shipping on your order and 365-day returns. Now available in Canada, too. [MARKETING THAT WORKS WHILE YOU DO] Spend less time managing your marketing and more time growing your business. Brevo's automations, CRM, and AI assistant help you connect with customers, personalize your messaging, and streamline your workflow—all from one dashboard. Learn more at https://www.brevo.com/woman.

How do you use AI in your business without losing the human touch? In this episode I sit down with Kenny Wyatt, CEO of Pushpay, to talk about the overlap of faith, technology, leadership, and sustainable business growth. Kenny shares how God called him out of a 30-year technology career into serving churches through technology, and why he believes the right tools should strengthen human connection instead of replacing it. We get into how Christian entrepreneurs and ministries can use AI wisely, where you need to keep the human touch, and why clear boundaries and policies around AI matter. Kenny also shares his approach to servant leadership, developing leaders, staying focused on your mission, learning from failure, and avoiding the distractions that come with growth. Whether you're a Christian entrepreneur, a ministry leader, or a business owner navigating how fast technology is changing, this conversation will help you think differently about how you lead, grow, and steward what God has entrusted to you. __________________________________________________________

Clodagh tells PJ that was part of studying to be a counsellor she has to have counselling herself but found online counselling lacked the feeling of a hug you get being there in person with the counsellor Hosted on Acast. See acast.com/privacy for more information.

We live in a world where we're more connected than ever before, yet so many people feel profoundly disconnected. We text instead of talk. We scroll instead of connect. We consume endless information, but often struggle to simply be present with another human being. What does it really mean to be human? In this episode of Cacao Conversations, we explore the subtle ways we've drifted away from the very experiences that make us feel alive—eye contact, touch, presence, curiosity, wonder, and authentic connection. We talk about: * why so many people feel disconnected despite being constantly connected * the hidden cost of screens, busyness, and constant stimulation * what we're losing when we stop being fully present with one another * the difference between gathering information and experiencing life * why loneliness isn't just about being alone * simple ways to reconnect with yourself and the people around you Maybe the answer isn't becoming more productive, more successful, or even more spiritual. Maybe it's remembering what it means to be fully human. New episodes of Cacao Conversations drop weekly. Sip. Connect. Awaken. Hey! Thanks for listening! If you liked this episode, please send us a message. We'd love to hear from you!Your cup is full, your journey awaits. Let's sip, chat, and transform together. Find out more at https://www.bodyandsoulevents.love/ Julietta Wenzel Founder of Body & Soul Ministries, Julietta is a healer, guide, and visionary dedicated to helping others remember their true selves and step into their authentic power. With a background as a physical therapist turned spiritual practitioner, she combines individual healing sessions, sacred ceremonies, and transformative retreats to guide her community toward joy, fulfillment, and alignment. https://bodyandsoulministries.love/ Instagram: @bodyandsoulministries Dorice Ross Elder of Body & Soul Ministries, Dorice is a healer, educator, and guide devoted to supporting others in remembering their divinity and lived experience of Oneness. With a background in physical therapy and university-level teaching, her path has always bridged the body, mind, and spirit. Rooted in both psychology and energy healing, and inspired by diverse spiritual traditions, Dorice creates safe, compassionate spaces where healing unfolds naturally. Her work is guided by love, deep listening, and trust in the wisdom of Source.  Instagram: @rossdoriceShine bright and have a magical day!Julietta & Dorice

Willkommen zu einer brandneuen Episode von Digital Product Talks. Unser heutiger Gast ist Ivonne Gassmann, Chief Products & Innovation Officer beim Personaldienstleister Hays.

In this episode of LIGHT TALK, The Lumen Brothers and Sister interview renowned lighting designer Tom Kenny. Join Tom, Ellen, Dennis, and Steve, as they discuss: Skipping classes to work for The Police; Early days designing for U2 in Ireland; Focusing 400 Par Cans for Eric Clapton; Tom's "Super-power"; What qualities Tom looks for in a programmer; How to get a gig with The Who; Getting jobs from Instagram; Banning cellphones from concerts; Working with Virtual Scenery and Lighting; A shout-out to Chris Kuroda; Transitioning into broadcast lighting; Leon Russell, Elton John, David Byrne, and David Bowie; Differences between American and European lighting approaches; Learning what the clients want; From 12 Parcans to the Sphere; Attending LDI; A hilarious VL1 story; The new Robert Juliat footlight; Feedback to the rescue!; Thoughts on AI taking over lighting; and Advice to young artists in "Making your own luck". Nothing is Taboo, Nothing is Sacred, and Very Little Makes Sense. @lighttalkpodcast

In this episode of Brews and Business, host Braedon Kruse reunites with Dr. John Meisner to discuss the evolving intersection of automation, business scaling, and the irreplaceable human element. Over sushi and sake, the two long-time friends dive deep into how AI is reshaping administrative workflows and employee productivity. They explore the "60% productivity rule," the challenges of finding staff with true "skin in the game," and why high-level patient care and marketing still require a personal touch that robots simply cannot replicate. Whether you are a solo entrepreneur or managing a scaling practice, this conversation offers raw insights into the "loneliness at the top" and the strategic pivots needed to build a business that eventually grants you true freedom.Become a supporter of this podcast: https://www.spreaker.com/podcast/brews-business--5630487/support.

Artificial intelligence is rapidly changing healthcare, but is it making us healthier or simply giving us faster answers? In this episode of Innovate & Elevate, Sharon Kedar sits down with Harvard-trained internist Dr. Lucy McBride to explore how AI is reshaping the patient experience and why asking better questions may be more important than finding quicker answers. Together, they discuss the growing gap between modern healthcare and the wellness industry, the role of primary care physicians in an AI-enabled world, and why personalized medicine will always require understanding the person behind the diagnosis.This Episode Is For You If:- You're curious about how AI tools like ChatGPT and Claude can help you make better healthcare decisions.- You want to become a more informed, empowered patient without relying solely on the internet for medical advice.- You're interested in the future of women's health, personalized medicine, and why better questions often lead to better care.Connect with Dr. Lucy McBride, MD:- Website: https://www.lucymcbride.com- LinkedIn: https://www.linkedin.com/in/lucymcbride/- Instagram: https://www.instagram.com/lucymcbride/- (Pre)Order Beyond the Prescription: https://www.beyondtheprescriptionbook.comConnect with Sharon:- Connect with Sharon on LinkedIn: https://www.linkedin.com/in/sharonkedar/- Learn more about Innovate and Elevate: https:// innovateandelevatepodcast.com- Join the newsletter to receive the latest episodes in your inbox: https://innovateandelevatepodcast.com/emailThe content shared in this episode is for informational purposes only and does not constitute medical, financial, or investment advice. Please seek guidance from your own qualified professionals before making decisions.Timestamps(00:00) Why Patients Turn to AI(02:20) Treating People, Not Diseases(03:48) Women's Health Is Unique(06:25) AI Enters the Exam Room(08:58) Why Better Questions Matter(11:12) When AI Gets It Wrong(13:58) Where AI Can Improve Healthcare(15:09) How Patients Should Use AI(17:28) Teaching the Next Generation(18:50) Beyond the PrescriptionAbout Our Guest: Dr. Lucy McBride, MD, is a Harvard-trained internist, practicing physician, and nationally recognized expert in whole-person health. She is the founder of Lucy McBride Integrative Medicine, creator of the Are You Okay? movement, and author of Beyond the Prescription. Drawing on more than 25 years of clinical experience, Dr. McBride helps patients better understand the connections between physical health, mental wellbeing, lifestyle, and everyday decision-making while advocating for a more personalized approach to modern medicine.About Sharon: Sharon Kedar is a co-founder and partner at Northpond Ventures, a multi-billion-dollar science-driven venture capital firm. Sharon holds an MBA from Harvard Business School and is a CFA charter holder. She lives in the Washington, DC area with her husband, Greg, their three kids, and their dog Bo.Podcast production by Jamie Brooke.

Are you struggling to keep up with rapid tech changes in customer service while maintaining a human touch? Wondering how to integrate AI without losing your team's trust or overwhelming customers? In this episode of Doing Customer Experience Right, host Stacy Sherman and CX expert David Singer, Global VP at Verint, share answers to these questions, plus strategies for balancing advanced AI with genuine human interactions. AI and Customer Experience Topics Discussed: How technology can enhance CX beyond the traditional metrics, integrating seamlessly into daily customer interactions. The importance of overcoming the fear of change, and how gradual implementation of new tools can lead to significant improvements. Real-world examples of how AI in quality management has resulted in fairer employee evaluations and better customer experiences. Strategies to balance speed and quality in customer service, ensuring timely yet meaningful interactions. Leadership insights on inspiring teams rather than just inspecting their work, fostering an environment of empowerment. The direct impact of treating employees well on delivering exceptional customer experience. How advanced technologies like Generative AI can handle routine tasks, freeing up human agents for more complex, empathy-driven interactions. Whether you're a CX leader, a business owner, or a AI technology enthusiast, you won't want to miss the wealth of customer experience wisdom shared in this episode. It could be the game-changer your business needs in today's competitive landscape. Have a question or thoughts to share? Leave a voice message: https://www.speakpipe.com/StacySherman Learn more at DoingCXRight.com and subscribe to the newsletter for more actionable strategies.

Technology can move fast, but trust still moves people. Nikki sits down with Raina Fryer, Head of Talent Strategy, and Jeff Boucher, Senior Director at Titus Talent Strategies, to explore why relationships still win in the age of AI. Together, they unpack how leaders can use technology to create more capacity without losing the human connection that builds culture, trust, and belonging. From strategic HR influence to relational business development, Raina and Jeff challenge leaders to stop treating people problems like automation problems. This conversation is a reminder that AI can summarize, organize, and accelerate, but it cannot build trust, spot human potential, or make someone feel truly seen. Additional Resources: Connect with Raina on LinkedIn Connect with Jeff on LinkedIn Learn more about Titus Talent Strategies Learn more about Titus Strategic Network Listen to the podcast: Talent Talks Explore Live Events with Titus Watch Gut + Science (and more) on YouTube! Connect with Nikki on LinkedIn Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network Nikki's Key Takeaways: Technology reveals culture, it does not build it. AI should enhance relationships, not replace them. Human connection is a competitive business advantage. HR must shape strategy, not just support it. Soft skills are now critical leadership skills.

New hires don't need more portals; they need clarity, support, and time to breathe. Hannah Toney, consultant at Serendipity Sellers and author, discusses how HR professionals can use AI to streamline onboarding, define meaningful milestones, deliver personalized support, and establish privacy-conscious guardrails that strengthen both engagement and performance.  Subscribe to Honest HR to get the latest episodes, expert insights, and additional resources delivered straight to your inbox: https://shrm.co/voegyz   ---  Explore SHRM's all-new flagships. Content curated by experts. Created for you weekly. Each content journey features engaging podcasts, video, articles, and groundbreaking newsletters tailored to meet your unique needs in your organization and career. Learn More: https://shrm.co/coy63r 

You can't hold up connectivity the way you hold up an outfit or a coffee. So what does the human touch actually look like when your product can't be seen or touched? Cassia Colling, Social Lead at Vodafone Three, joins SocialChain's Chelsea Noronha to talk creators, comments and culture. It's a conversation about staying relevant to everyone without losing what makes a brand feel like itself, and what AI means for all of it. Got a question or suggestion for the SocialMinds podcast? Get in touch at socialminds@socialchain.com.

What does “real trading” mean in a market dominated by algorithms, AI, dark pools, high-frequency trading, meme stocks, and commission-free apps?In this episode of The Authority Company Podcast, Joe Pardavila sits down with Daniel Schlaepfer, founder of Select Vantage and author of Real Trading: Why Stock Markets Will Always Need a Human Touch, to unpack how modern markets really work and why human judgment still matters.Daniel explains why long-term wealth depends on patience, compound interest, and high-quality investments. He also breaks down how technology has changed trading, why “free” trades may come with hidden costs, and how retail investors can misunderstand the plumbing behind the stock market.Joe and Daniel discuss AI bubbles, SpaceX valuations, meme stocks, payment for order flow, retail trading apps, market regulation, and why professional traders still play a critical role in keeping markets liquid, honest, and fair.If you invest, trade, follow Wall Street, or simply want to understand what's really happening behind the scenes of the stock market, this conversation is a must-watch.Chapters00:00 Intro00:43 Stock market vs. real estate for building wealth01:20 Why patience matters in investing02:11 Compound interest explained03:33 How low interest rates created “free money”04:30 Why Daniel wrote Real Trading05:20 Is there an AI bubble?06:00 SpaceX, Amazon, and market irrationality07:13 Why retail investors need professional guidance08:36 Why human traders still matter09:35 AI, regulation, and accountability11:56 How AI changes jobs and productivity13:34 AI as an efficiency tool15:08 What happened to the old trading floor?16:41 How traders now work from home17:44 What meme stocks really are19:17 How retail traders can squeeze big institutions20:17 Why we only hear the winning trading stories21:10 What “real trading” means22:00 How modern market plumbing affects investors23:00 Why free trading has hidden costs24:07 The auction house analogy for trading25:45 Why traders need to understand market mechanics26:23 How firms make money from retail order flow27:51 The Facebookification of Wall Street28:21 What regulators should understand29:00 Is trading becoming legalized gambling?30:20 Closing thoughts

summary In this episode, James Stephan-Usypchuk, AI deal architect and founder of Solutions, shares insights on how AI is transforming deal sourcing, growth strategies, and the importance of creativity in AI development. Discover how AI can be leveraged ethically to drive strategic growth and innovation. key topics AI-driven deal origination and sourcing Growth engine systems and strategic scaling Ethical considerations in AI development Personalization and automation in sales and marketing Future trends in AI and entrepreneurship takeaways AI can originate thousands of off-market deals in a short period. Personalization in AI messaging enhances engagement and response rates. Ethical AI development is crucial to maintain trust and privacy. AI can be a magnet for the right opportunities when tuned properly. Creativity and innovation are essential for AI to solve new problems. Chapters 00:00 Introduction and Guest Background 01:16 Solutions' History and Focus 02:01 Evolution of AI in Business 03:15 AI in Deal Sourcing and Growth 04:18 How Ecliptica Uses AI for Growth 05:51 Investment and Capital Strategies 07:14 Success Stories in AI Deal Origination 10:02 Targeting the Right Opportunities 12:55 Balancing Automation and Personalization 15:41 The Role of Human Touch in AI 18:20 AI in Investor and Market Analysis 20:57 Advice for Future AI Innovators The AI for Sales Podcast is brought to you by BDR.ai, Nooks.ai, and ZoomInfo—the go-to-market intelligence platform that accelerates revenue growth. Skip the forms and website hunting—Chad will connect you directly with the right person at any of these companies.

Send us Fan MailIn this interview episode, Mallory Mejias and Amith Nagarajan sit down with Vicki Deal-Williams, CEO of the American Speech-Language-Hearing Association (ASHA), to explore how a century-old organization is thoughtfully embracing AI. Vicki shares how ASHA's AI Innovation Day sparked a cultural shift across staff—from skeptics to the “suspenders group” eager to experiment—while reinforcing a people-first philosophy. The conversation dives into balancing governance with creativity, designing impactful AI experiences even for small teams, and building tools like an evidence-based AI navigator to better serve members. Along the way, they unpack leadership lessons on change management, capacity building, and why adopting AI is less about perfection and more like jumping into a game of double Dutch—messy, continuous, and worth it. 

Looking to build or scale an optometry practice? Jamie Rosin shares proven strategies for growing an eye care practice by improving leadership, patient experience, team accountability, and operational systems. Learn how to optimize your current practice before expanding and build a scalable foundation for long-term success.

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Chapters 00:00 Introduction to Domain Investing and Market Trends 04:54 Understanding Market Dynamics: Bitcoin vs. Domains 10:06 The Importance of Time and Effort in Domaining 15:57 Long-Term Investment Strategies 21:24 The Role of Gold and Other Assets 27:24 Challenges in Building a Domain Marketplace 37:21 Navigating the Domain Marketplace 46:17 Strategies for Success in Domaining 54:09 Understanding the Wholesale Domain Market 01:00:54 Building Local Domain Communities 01:08:25 Future Roadmap for Domain Registrars 01:15:31 Enhancing Domain Management with Unstoppable 01:23:21 Maintaining a Non-Corporate Ethos in Domain Services 01:39:39 The Future of Domain Names and Agent Interactions 01:51:08 The Rise of Adam and User Experience 01:57:56 The Evolution of Brandables 02:02:48 Strategies for Domain Registration 02:08:56 The Importance of Renewal Decisions 02:17:49 The Human Touch in Domain Naming Check out https://unstoppabledomains.com

Sometimes the path you planned isn't the one that leads to your greatest impact. I sit down with executive coach and former international lawyer TC Cooper to explore why being unstoppable isn't about following a perfect career path. Growing up in rural South Carolina before studying at Columbia Law School and building a 25-year legal career, TC shares how staying open to change helped her create a portfolio career centered on coaching, leadership, and artificial intelligence. You will hear why listening is one of the greatest leadership skills, how AI should support rather than replace human thinking, and why the best leaders help others discover their own answers. We also talk about career transitions, comparison, accessibility, and taking the first step when life feels uncertain. I believe you will find practical ideas that help you move forward with greater confidence and create your own unstoppable mindset. Highlights: 01:28 – Learn how your background can shape your future. 19:32 – Discover why great leaders ask better questions. 34:54 – Learn how to use AI without losing your creativity. 49:41 – Understand why embracing change creates new opportunities. 56:08 – Stop comparing yourself and focus on your own path. 1:00:12 – Take the first step when you feel stuck. About the Guest: Over more than 25 years, TC Cooper has curated a professional career that integrates her faith, passion for delivering practical legal solutions for modern businesses, along with her heart for entrepreneurship and deep appreciation for global cultures. Her work has taken her across six continents, where she has advised, trained, and worked with thousands of leaders through her advisory, coaching, and media platforms. TC Cooper is a founder, attorney, certified artificial intelligence governance professional, executive coach, and advisor who works with executives, founders, and boards navigating growth, complexity, and change. With more than two decades of legal and regulatory experience spanning federal government service, large law firms, and in-house leadership roles, she brings practical judgment and clarity to high-stakes decisions where risk, innovation, and leadership intersect. As the founder of UpwardAction Advisory and UpwardAction Media, TC advises professional service firms and leadership teams on AI governance, leadership development, and operational strategy. She helps organizations move beyond theory to implementation by building governance structures, decision frameworks, and leadership practices that allow artificial intelligence and emerging technologies to be used responsibly, effectively, and in alignment with business objectives. Through her executive coaching practice, TC works directly with senior leaders who are at an inflection point in their careers. Her clients include executives and founders managing significant change, reassessing priorities, or intentionally building portfolio careers that combine leadership roles, board service, advisory work, and personal pursuits. She helps leaders incorporate their passions into their professional lives while making clear, strategic decisions about what to take on, what to step away from, and how to lead through transition without losing momentum. TC is also the creator of FaithFocusFlow, a lifestyle and leadership platform for professionals who want their work to reflect both competence and conviction. In addition to her advisory and coaching work, she is deeply engaged in philanthropy, board service, and community leadership, with a strong focus on education and global engagement. Known for her direct approach, steady presence, and actionable insight, bottom line: leaders call TC when they are at an inflection point and want guidance navigating change, shaping a portfolio career, and making decisions about using, training, or governing artificial intelligence. Ways to connect with TC**:** Website:   http://www.coachtc.com  LinkedIn:  https://www.linkedin.com/in/iamcoachtc TikTok:       https://www.tiktok.com/@iamcoachtc About the Host: Michael Hingson is a New York Times best-selling author, international lecturer, and Chief Vision Officer for accessiBe. Michael, blind since birth, survived the 9/11 attacks with the help of his guide dog Roselle. This story is the subject of his best-selling book, Thunder Dog. Michael gives over 100 presentations around the world each year speaking to influential groups such as Exxon Mobile, AT&T, Federal Express, Scripps College, Rutgers University, Children's Hospital, and the American Red Cross just to name a few. He is Ambassador for the National Braille Literacy Campaign for the National Federation of the Blind and also serves as Ambassador for the American Humane Association's 2012 Hero Dog Awards. https://michaelhingson.com https://www.facebook.com/michael.hingson.author.speaker/ https://twitter.com/mhingson https://www.youtube.com/user/mhingson https://www.linkedin.com/in/michaelhingson/ Thanks for listening! Thanks so much for listening to our podcast! If you enjoyed this episode and think that others could benefit from listening, please share it using the social media buttons on this page. Do you have some feedback or questions about this episode? Leave a comment in the section below! Subscribe to the podcast If you would like to get automatic updates of new podcast episodes, you can subscribe to the podcast on Apple Podcasts or Stitcher. You can subscribe in your favorite podcast app. You can also support our podcast through our tip jar https://tips.pinecast.com/jar/unstoppable-mindset . Leave us an Apple Podcasts review Ratings and reviews from our listeners are extremely valuable to us and greatly appreciated. They help our podcast rank higher on Apple Podcasts, which exposes our show to more awesome listeners like you. If you have a minute, please leave an honest review on Apple Podcasts. Transcription Notes:

He's back! Keith Clarke, Senior Director of Corporate and Community Partnerships at Princess Margaret Cancer Foundation and the most-listened-to guest in Real Talk history, returns for a conversation that's just as good as the first time — maybe even better. Keith manages a $7M+ community events portfolio that consistently holds multiple spots in Canada's Top 30 fundraising events. In this episode, he and Amy get into the real stuff: how you build a portfolio of events that don't cannibalize each other, why passion is still the thing that separates good fundraisers from great ones, and what Princess Margaret does differently that most organizations miss. If you've ever wondered what it actually looks like to run events at the highest level without losing the human touch, this one's for you. Key Components:How Princess Margaret manages multiple rides, walks, DIY programs, and social challenges without losing participants to their own events — and why the "competing with yourself" fear is worth rethinkingWhat white-glove service actually looks like in practice, and why Keith says it comes from putting culture first, budget secondThe best practices Keith shares with every third-party event organizer who calls him: where most people start too big and what to do insteadWhy human contact is the one thing AI can't replicate — and how Princess Margaret is doubling down on it"If people trust you and like what you're doing, they will open up their heart, open up their wallet, they will open up their network. And that's key to peer-to-peer fundraising."Connect with Keith on LinkedIn

In This Episode of Business Lunch: We explore the latest in AI tools, how they're using them for content creation, research, and business automation, and share practical tips for integrating AI into your workflow.Chapters:00:00 Navigating Parenthood and Business Challenges02:59 Leveraging AI for Content Creation05:57 Exploring AI Tools and Their Applications08:51 Choosing the Right AI Tools for Your Needs11:54 Integrating AI with Personal Knowledge Management14:53 The Role of Obsidian in AI Workflows21:30 The Role of AI in Coding and Management22:52 Understanding Client Needs and AI Utilization24:41 Navigating AI Tools: Productivity vs. Complexity26:35 Exploring AI Platforms and Their Unique Features28:30 Researching with AI: Tools and Preferences30:53 The Future of AI Content Creation32:45 Personalizing AI Interactions for Better Outcomes39:14 The Importance of Human Touch in AI-Driven Content42:20 AI as an Essential Tool for Business LeadersConnect with me on social:TikTok: Check out my TikTok HereInstagram: Check out my Instagram HereFacebook: Check out my Facebook HereLinkedIn: Check out my LinkedIn HereSubscribe to my YouTube

Why AI, automation, and self-service only improve customer experience when they reduce effort without removing humanity. Summary n this episode of The Customer Service Revolution Podcast, Denise Thompson and John DiJulius challenge one of the biggest assumptions in business today: that modernizing service delivery automatically improves the customer experience. Companies are investing heavily in AI, automation, chatbots, self-service tools, and digital-first platforms. But customers are still frustrated, stuck in loops, repeating themselves, and fighting to reach a real person. The problem is not service innovation itself. The problem is bad customer service disguised as innovation. John explains how leaders should evaluate whether a new service model is actually better for the customer, not just faster or cheaper for the company. He discusses why high-stakes moments, complaint situations, financial concerns, health issues, and grudge-buy experiences still require human judgment, empathy, and service recovery skills. This conversation also explores why weak culture shows up through strong technology, why employees need transparency during AI transformation, and why companies must beta test new service tools before rolling them out broadly. The real future of customer experience will not belong to the companies that automate the most. It will belong to the companies that use innovation to make customers feel known, valued, heard, and helped. Takeaways Service innovation does not automatically create better service. A process can become faster and still feel worse to the customer. Customers are not rejecting technology. They are rejecting automation that feels like deflection, abandonment, or extra work. Efficiency and experience are not the same thing. A service model is only better if it is easier and more reassuring from the customer's point of view. High-stakes moments still require human judgment. Health, finance, complaints, service recovery, and emotionally charged situations should not be fully automated. Every company has a grudge-buy moment. Even pleasure-based businesses become grudge-buy businesses when something goes wrong. Technology exposes culture. If employees are fearful, undertrained, or disconnected, new tools will amplify those issues. AI transformation requires transparency. Employees need to know whether technology is designed to help them, replace them, or reshape their roles. Soft launches matter. Companies should crawl, walk, and run before rolling out new technology to the full customer base. The best service innovation helps both customers and employees. It removes friction, reduces repetitive work, and preserves the human option when it matters. The winner is not the fastest company. The winner is the company that gets the experience right. Quotes "Customers are not rejecting innovation. They are rejecting bad customer service disguised as innovation." "A faster service process can still create a terrible customer experience." "We can't only look at ease of business from our side." "The human option cannot go away when the issue is stressful, complicated, or emotional." "Every company has a grudge-buy component when a customer has a complaint." "The unknown is worse than the known. Employees need transparency around AI." "No employee likes to be caught off guard and become the punching bag for customer frustration." "The quickest company is not the winner. The company that gets there correctly is." Chapters List 00:00 — Introduction: Service Innovation vs. Customer Frustration 01:51 — Good News and Cleveland Summer 03:09 — Efficiency vs. Better Customer Experience 05:13 — What Customers Feel When Service Improves 06:24 — Warning Signs the Relationship Is Getting Weaker 07:55 — AI Support Failures and High-Stakes Service Moments 10:53 — Trust, AI, and Accuracy 13:10 — When Automation Is Too Risky 15:00 — Why Every Business Has a Grudge-Buy Moment 17:51 — What Must Be in Place Before New Service Technology Works 18:55 — How Weak Culture Shows Up Through Strong Technology 21:14 — AI Anxiety, Employee Fear, and Leadership Transparency 24:20 — Human Touch vs. Efficiency 26:33 — Where Leaders Should Start When Transformation Is Not Working 27:44 — The Future of Digital-First Service 28:24 — Final Advice: Crawl, Walk, Run 29:24 — CTA and Closing Links: The DiJulius Group Methdology: https://thedijuliusgroup.com/x-commandment-methodology/ Company Service Aptitude Test:  https://thedijuliusgroup.com/c-sat-forms/individual-c-sat/ Schedule a Complimentary Call with one of our advisors:  tdg.click/claudia Ask John!  Submit your questions for John, to be aired on future episode:  tdg.click/ask Customer Experience Executive Academy: https://thedijuliusgroup.com/project/cx-executive-academy/ Experience Revolution Membership:  https://thedijuliusgroup.com/membership/ Books:  https://thedijuliusgroup.com/shop/ Contacts:  Lindsey@thedijuliusgroup.com , Claudia@thedijuliusgroup.com If you want to learn how world-class organizations build cultures customers cannot live without, explore The Experience Revolution Membership. Inside the membership you'll gain access to livestream workshops, practical frameworks, and proven strategies used by organizations around the world. Learn more at https://thedijuliusgroup.com/membership/ Learn More If your organization is working to improve customer experience but struggling to connect it to measurable business outcomes, The DiJulius Group can help. Visit: https://thedijuliusgroup.com Listen to more episodes: https://thedijuliusgroup.com/the-customer-service-revolution-podcast/ Subscribe We talk about topics like this each week; be sure to subscribe wherever you listen to podcasts so you don't miss an episode.  

This week's episode of Win The Hour, Win The Day Podcast interviews, Charlie Hills.   Do you wish you could use AI to grow online but still sound like the real you? Join us as Charlie Hills shows you the smart way to build a strong personal brand with AI. In this helpful talk, you'll learn: Why most AI posts sound fake, and how to fix that fast. A simple 4-step plan, called CHEF, to make great posts with AI. Why leaving real comments — not just posting — is the true way to grow. Why your own real-life stories make your posts stand out. Get ready for easy, real tips you can use today! Don't miss this chat that can change the way you show up online.   Win The Hour, Win The Day! www.winthehourwintheday.com   Podcast: Win The Hour, Win The Day Podcast   Facebook: https://www.facebook.com/winthehourwintheday/ LinkedIn: https://www.linkedin.com/company/win-the-hour-win-the-day-podcast   You can find Charlie Hills at: Substack:  https://charliehills.substack.com/ LinkedIn: https://www.linkedin.com/in/charlie-hills/ YouTube: https://www.youtube.com/@CharlieHillsAI

Streamlining the Digital Footprint: Micro-Content Strategies and Tech Governance with Frank BravoIn a recent episode of The Thoughtful Entrepreneur Podcast, host Josh Elledge sat down with Frank Bravo, the host of Your Tech Makeover, to unpack the operational friction points that slow down brand authority and digital execution. Frank, an experienced technology strategist and media creator, breaks down how traditional high-volume content and overly complex corporate software setups can actually create severe administrative debt and audience fatigue. This conversation provides an essential strategic guide for mid-market founders, fractional consultants, and executive teams looking to optimize their communication funnels through high-impact micro-content, while establishing simple, bulletproof digital safety parameters across their workforce.The Minimalist Architecture: Eradicating Information Overload through Tactical Tech DesignThe primary vulnerability dragging down modern corporate content strategies is the systemic tendency to mistake duration for deep consumer value. Frank Bravo explains that in an over-saturated digital marketplace, audiences do not require lengthy corporate lectures; rather, they are actively looking for immediate clarity and actionable confidence. By pivoting toward a micro-content architecture—such as structuring podcast episodes and brand messaging to sit comfortably under the 15-minute mark—enterprises can seamlessly integrate into the daily commutes and coffee breaks of their ideal clients. This bite-sized, thesis-driven media model completely eliminates information overload, forcing companies to strip away dense technical jargon and present highly focused solutions that build instant brand trust and long-term authority.Transitioning an enterprise into an efficient, tech-forward organization also demands a top-down commitment to continuous, accessible digital education. Many founders and executives make the expensive mistake of assuming their internal workforce is automatically up to speed on the company's software stack, which silently breeds operational cross-contamination and massive process friction. Real scalability is unlocked when leadership intentionally designs a workplace culture where team members feel psychologically safe to ask basic, foundational questions about the tools they use daily. When management shifts its focus away from chasing flashy, over-engineered software features and instead concentrates on helping employees master the core mechanics of their existing tech stack, overall production velocity increases dramatically.Furthermore, protecting long-term enterprise valuation requires a disciplined, non-negotiable dedication to foundational cybersecurity governance. As digital workflows become increasingly distributed, companies expose their proprietary data assets to severe liabilities when staff members cut corners on baseline security protocols. Executive teams must implement strict internal guardrails that enforce mandatory software updates, strong password hygiene, and continuous awareness training regarding sophisticated phishing threats. When an organization treats technological infrastructure as a streamlined asset designed to serve the business rather than complicate it, the enterprise successfully insulates its bottom line. This balanced synthesis of automated simplicity and human-centric governance enables founders to securely scale their impact and maintain premium authority across their entire vertical market.About Frank BravoFrank Bravo is the host of Your Tech Makeover and a premier technology optimization consultant specializing in simplifying digital systems for business leaders and everyday users. Drawing from an extensive background in software implementation and media production, Frank helps individuals cut through digital noise to reclaim their time and security. He is a dedicated media strategist focused on helping corporate executives and content creators leverage highly accessible, short-form audio to scale their industry authority.About Your Tech MakeoverYour Tech Makeover is a leading educational platform and technology consulting show dedicated to making digital tools accessible, empowering, and highly secure. The company specializes in delivering bite-sized, jargon-free technology tutorials, corporate cybersecurity audits, and workflow optimization frameworks for growing businesses. Through clear, actionable media production and structured training strategies, Your Tech Makeover enables organizations to eliminate tech-induced friction and maximize everyday operational performance.Links Mentioned in This EpisodeYour Tech Makeover Official Website: yourtechmakeover.comFrank Bravo on LinkedIn: linkedin.com/in/fabravoKey Episode HighlightsThe Micro-Content Mandate: Why capping your brand's audio media under 15 minutes eliminates audience fatigue and accelerates consumer trust.Democratizing Internal Tech Support: Constructing a transparent workplace culture where team members are actively encouraged to ask basic digital questions.The Hidden Debt of Over-Tooling: Moving past complex corporate software systems to focus ruthlessly on mastering core operational tech tools.Foundational Cybersecurity Hygiene: Implementing non-negotiable executive guardrails covering password management, software updates, and phishing awareness.Jargon-Free Authority Building: Shunning highly technical, clinical industry language to deliver clear, human-centric messaging that converts prospects.ConclusionThe conversation with Frank Bravo reinforces that true digital transformation is an exercise in structural simplicity and high-accountability governance. By standardizing internal corporate tech literacy, creating hyper-focused short-form media assets, and strictly securing baseline data pipelines, business leaders can transform a chaotic digital infrastructure into a streamlined, high-valuation corporate asset.More from The Thoughtful Entrepreneur

Your clients do not choose you because you gave them the same canned value proposition as every other lender. They choose you when they feel understood, protected, and advised.In this episode of The 360 Experience Podcast, Tim Braheem sits down with Jason Fleming, a rising mortgage originator who started in the business as an LOA in 2019, became a commissioned loan officer in 2020, and is now on pace for a breakout production year.Jason shares how he built his business around deep client consultations, financial education, emotional intelligence, and strategic referral partnerships with Realtors and financial advisors. He also opens up about how he is using AI to scale communication, support his team, and create a more consistent client experience without removing the human connection that makes his process so powerful.This conversation is packed with practical strategy for mortgage loan officers who want to stop competing on rate and start becoming true advisors.Top Takeaways for Loan Officers:1️⃣ The Client Consult That Creates Real Trust. Jason breaks down how he uses deep discovery questions to uncover a client's fears, motivations, and real decision drivers before presenting a mortgage strategy.2️⃣ Why Financial Knowledge Creates Confidence. Tim and Jason discuss why so many loan officers struggle with call reluctance—and how becoming a true student of money, debt, and wealth-building creates massive separation.3️⃣ How to Build Referral Relationships with Financial Advisors. Jason shares a powerful strategy for getting introduced to financial advisors, positioning yourself as a collaborator instead of a competitor, and creating real reciprocity.4️⃣ How AI Can Help You Scale Without Losing the Human Touch. From call summaries to team notes to personalized follow-up, Jason explains how AI can help loan officers create consistency when their pipeline gets full.5️⃣ The Inner Work Behind Sustainable Success. Jason opens up about the personal growth required to stop tying self-worth to production and build a business that supports both success and fulfillment.If you are a mortgage loan officer who wants to improve your buyer consultations, build deeper referral partnerships, communicate more consistently, and become the kind of advisor clients remember and refer, this episode will give you a lot to think about—and even more to implement.We want to hear from you! What challenges are you facing in your mortgage business right now? Email us at 360@theloanatlas.com with your questions and struggles. You may hear them answered in a future episode.ABOUT TIM BRAHEEMWith more than 25 years of experience as a highly successful mortgage professional, industry leader, educator, and life coach, Tim Braheem is committed to engaging with people on a deep level and helping them uncover the barriers they have placed in the way of having the level of success they deserve in both their business and personal lives.FOLLOW Instagram ► https://www.instagram.com/tbraheem/LinkedIn ► https://www.linkedin.com/in/timbraheemTHE LOAN ATLASJOIN ► https://go.theloanatlas.com/membership FOLLOWInstagram ► https://www.instagram.com/theloanatlas/YOUTUBE ► https://www.youtube.com/@LoanAtlas----------Mentioned in this episode:Book a Strategy Call with The Loan Atlas! Follow the link below to schedule a demo session with our team! https://go.theloanatlas.com/book-a-demo

In this episode, Gies Business professor Eren Ahsen shares his unconventional journey from mathematics and electrical engineering to machine learning in healthcare and ultimately business education. He discusses how AI evolved from an academic pursuit into a transformative force in medicine and organizations, why combining multiple algorithms leads to better decisions, and how business leaders can thoughtfully integrate AI into real-world workflows. With insights on bias, human judgment, and the future of business schools, Eren makes the case for cross-disciplinary, human-centered AI that improves lives without removing the human touch.

AI is everywhere, but what does that mean for property management? Jim and Melissa discuss the advantages of AI, the challenges it presents, and why some things, like building relationships and understanding people, still require a human touch.

As technology reshapes the workplace, Laura shares how BT Business is preparing its people for one of the biggest workforce transformations in decades. Laura explains why creating an AI-ready workforce requires more than new tools - it demands investment in mindset and continuous learning at every level of the organisation.  Laura explores how BT is combining human-centred design with AI adoption, embedding learning into the flow of work and equipping colleagues with the confidence to use AI safely, productively and responsibly. From large-scale AI training programmes to AI apprenticeships, Laura highlights how organisations can empower employees to adapt to changing roles.  Throughout the conversation, Laura emphasises the importance of keeping people at the centre of transformation. Her message is clear: organisations that focus on curiosity, capability and human potential will harness AI while strengthening both employee and customer experience.  Free online Lunch & Learn with Coca Cola and Kantar: AI in TA & Onboarding Tuesday 23 June 1-2pm BST Digitalising your Talent Attraction and Onboarding processes is one thing. Knowing where AI fits - and where it doesn't - is quite another. Many of your peers are at exactly this crossroads right now. Excited by the possibilities, but conscious of the risks. Keen to move faster, but not at the cost of the human moments that matter most. Join our free online lunch & learn, we'll share the findings from our research in partnership with The Talent Labs, and you'll hear from Heidi Eckersley, Global Talent Acquisition Leader at Kantar and Suzy Jearum, Global Digital Employee Experience Lead at Coca-Cola Europacific Partners. From productivity gains to employee experience wins, you'll leave with insights and ideas you can consider for your organisation too. Join us! Book your place here:  AI in Talent Attraction Onboarding webinar   Are you looking for your next great read that inspires you and helps your work?   Our book of the month for June is Rebel Ideas: The Power of Diverse Thinking, by Matthew Syed. We're all navigating more complexity than ever right now. AI, shifting workplace expectations, doing more with less, and still making work feel human.  Rebel Ideas by Matthew Syed provides a resource for how. His argument: the teams who solve the hardest problems aren't the ones full of the best individual thinkers, they're the ones who think differently from each other. A brilliant book on why diversity of thought helps us solve complex problems. Head to UpliftingPeople.com to grab your copy, and we hope you enjoy this month's Uplifting Book.

AI is updating at a pace most of us have never had to keep up with, and that speed is exactly why so many smart people feel overwhelmed or suspicious. We sit down with Saiid Zamani, an AI trainer and active real estate agent, to make it simple, practical, and real. Our goal is not to hype the tech or fear-monger about robots. We want to show how AI actually fits into everyday work and where the “human advantage” still wins every time.We talk about what AI is already changing, from toll booths disappearing to the way buyers search for homes on platforms like Homes.com, Zillow, and Redfin. Saiid explains why AI may replace certain tasks, but it does not replace trust, emotional intelligence, and the ability to read the room, which is the core of real estate and most relationship-driven businesses. We also break down how agents and small business owners can use AI to follow up faster, write clearer messages, and deliver more value without building a giant team.Then we get hands-on with tools: ChatGPT, Google Gemini, Claude, and Google NotebookLM. Saiid shares how he uses AI as a “thought partner,” including voice conversations to sharpen presentations and turn daily notes into bullet points and checklists. We also cover free vs paid plans, why limits matter when you use AI heavily, and the two guardrails we both care about: privacy and personalization settings.If you've been curious but hesitant, give this conversation 10 to 15 minutes of your attention and take one small step after you listen. Subscribe, share this with a friend who's still on the fence, and leave a review with the AI tool you're trying first. ---Welcome to The Brad Weisman Show, where we dive into the world of real people, real life, and everything in between with your host, Brad Weisman!

Guest Ronan Perceval began his journey in the beaty industry as a receptionist at a busy salon in Dublin, Ireland. While he loved the salon culture and people, he found that constant "admin-y conversations" -- like explaining the parking situation or cancellation policy -- were sapping taking time away from more meaningful client interactions. Now founder & CEO of Phorest Salon Software, Ronan designs AI tools that handle the admin, so service providers can focus on what we do best -- making our guests look and feel great.  Phorest AI handles admin like booking, consultation forms and self check-in, but now there's so much more. Stylists can use mobile apps to track their tickets, tips and progress toward earling goals, with gamification features. Phorest even integrates with Instagram to help you micro-target ads to the perfect clients in your area. And once you have a returning client, Phorest will track their services and retail purchasing patterns so you can be ready with the next recommendation.  Listen for the human side of the story.    Follow Summit Salon Business Center on Instagram @SummitSalon, and on TikTok at SummitSalon. SUMM IT UP is now on YouTube! Watch extended cuts of our interviews at www.youtube.com/@summitunlockedFind host Blake Reed Evans on Instagram @BlakeReedEvans and on TikTok at blakereedevans. His DM's are always open! You can email Blake at bevans@summitsalon.com. Visit us at SummitSalon.com to connect with others in the industry. SUMM IT UP is produced and edited by Andrea Muraskin. The executive producer is Tim Fisk.

Send us Fan MailCan a credit union be a credit union without human employees?Are credit unions, in the age of AI, at risk of losing the humanity that distinguishes them?In this provocative episode, keynote speaker Joshua Evans, who bills himself as an expert on the workplace of the future, talks about how AI is transforming credit unions, how parts of this are to the good, but, he insists, credit unions need to maintain their humanity.That's a lot to think about but it's thinking that needs doing today as - plainly - AI is transforming many workplaces, credit unions included.How often did you use AI yesterday?  When a member contacts your credit union is he/she greeted by a human - or an AI bot?Incidentally, Google Gemini tells me that a credit union needs humans on its board.  That's non negotiable.  An LLM or AI bot cannot be named to a board seat.And Gemini raises a philosophical topic: “The credit union movement is built on the ‘People Helping People'  philosophy. A 100% automated entity would likely struggle to maintain its tax-exempt status or its identity as a ‘cooperative' if there is no human community to cooperate.”Listen up.Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.com  And like this podcast on whatever service you use to stream it. That matters.  Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto

“What could've been a five-minute conversation with a human has now taken 30 minutes and made me angry.” In this episode of eCom@One with Richard Hill, the spotlight turns to AI's real-world impact on the eCommerce landscape. Richard hands the reins to Kieran Wright and Damian Duke, who dive deep into where AI genuinely adds value beyond the hype. Listen in as they discuss how AI is speeding up processes, enhancing research and strategy, and revolutionising workflows, while also exploring its limitations, ethical considerations and the irreplaceable role of human insight. Whether you want to refine your operations, improve content, or simply make smarter decisions about AI tools, this episode is packed with practical advice and candid opinions, helping you cut through the noise and harness AI where it matters most.  And remember “The trick is: I actually don't know what I'm talking about, but if I say it in this tone of voice…” We're joking, kind of!  Hit subscribe, and let's get started! Time Stamps:  00:00 Exploring practical AI in business 04:44 Skepticism about chatbots in retail 07:13 Using AI as a thinking partner 10:17 Discussing AI tool reliance 15:05 Discussing AI and ethical concerns 18:12 Caution with AI data privacy 22:20 Clients pushing for AI in reviews 23:16 Evaluating AI tools for clients 27:03 Shifting roles in agency teams 30:10 Recommending a YouTube channel

In this episode, Warren Ingram and Ruphert Hare explore the impact of artificial intelligence on various industries, emphasizing its current applications, future potential, and the importance of staying updated. Rupert from Prestient Investment Management shares insights on AI integration, misconceptions, and the evolving job landscape.Chapters00:00 Introduction to AI in Financial Services02:47 The Evolution of AI and Its Impact05:14 Job Displacement and Economic Growth07:50 The Role of Human Touch in AI10:49 Future-Proofing Careers in an AI World13:21 The Rise of Craftsmanship and Niche Skills15:56 Democratization of Skills and Services18:50 The Future of Financial Planning21:17 Conclusion and Final ThoughtsLearn more about Prescient Investment Management here.Send us Fan MailHave a question for Warren? Don't forget to voice note your questions through our WhatsApp chat on (+27)79 807 8162 and you could be featured in one of our episodes. Follow us on Twitter, LinkedIn and subscribe to our YouTube channel for more Financial Freedom content: @HonestMoneyPod

Summary In this episode of the AI for Sales podcast, Chad Burmeister interviews Tal Peretz, CEO of OnFire.ai, a contextual AI platform that helps technology companies decode real-time market signals to drive revenue growth. They discuss the importance of context in AI and sales, the transformation of customer experience through personalized outreach, and the effectiveness of phone communication. Tal shares insights on leveraging technology for success at conferences, the role of marketing and sales in AI solutions, and common misconceptions about AI. The conversation also touches on maintaining the human touch in AI sales and emerging AI technologies, along with ethical considerations in AI deployment. Takeaways OnFire.ai focuses on contextual AI to drive revenue growth. Context is essential for effective sales outreach. Phone communication remains the most effective channel for sales. Personalized outreach significantly improves conversion rates. AI should empower sales teams, not replace them. Data quality is more important than the AI model itself. Sales and marketing must work together for successful AI implementation. Emerging AI technologies are transforming customer interactions. Ethical considerations in AI deployment are crucial. Maintaining a human touch in AI-driven sales is essential. Chapters 00:00 Introduction to OnFire.ai and Tal Peretz 03:04 The Importance of Context in AI and Sales 05:45 Transforming Customer Experience with Contextual Outreach 08:34 Effective Communication: From Email to Phone Calls 11:40 Success Stories: Leveraging Contextual Signals 14:06 The Role of Marketing in AI-Driven Sales 16:53 AI Misconceptions and the Importance of Data 19:53 Maintaining the Human Touch in AI 22:39 Future of AI Technologies and Ethical Considerations The AI for Sales Podcast is brought to you by BDR.ai, Nooks.ai, and ZoomInfo—the go-to-market intelligence platform that accelerates revenue growth. Skip the forms and website hunting—Chad will connect you directly with the right person at any of these companies.

Send us Fan MailA hearing clinic can buy the same equipment as everyone else, but it cannot copy trust. That is the thread running through our conversation with Dr. Zack Miller, a private practice owner who now leads Midwest Hearing Aids across 31 locations in Kansas, many of them in small towns where your reputation travels faster than your advertising. We talk about the real work behind practice ownership: building a team you can count on, staying “coachable,” and keeping a culture where you still learn from patients and staff. Zack shares what he believes cannot be commoditized in audiology and hearing healthcare, even with over-the-counter hearing aids and price pressure in the market: patient service, time, and relationships. We also get practical about what happens when someone tests and walks out, how follow-up works without a high-pressure sales feel, and why inviting a spouse or family member into the appointment often changes everything. On the technology side, we dig into modern hearing aids and fitting strategy, including Omega AI, Edge Mode+, DNN 360, and why many patients succeed with a simpler approach that starts with hearing better before getting lost in app features. We also address AI fatigue and privacy concerns, then explain how data logging helps clinicians personalize care by checking wear time and real-world listening environments. If you care about better hearing outcomes, better counseling, and building a practice that lasts, you will get a lot from this one. Subscribe, share this episode with a colleague, and leave a review so more people can find better hearing care.

Send us Fan MailIn this thought-provoking episode of Living the Dream with Curveball, we are joined by Epiphany Jordan, an expert and advocate for the transformative power of human touch. With over 15 years dedicated to exploring how touch affects our emotional and physical well-being, Epiphany shares her journey from running a ritualized touch practice in Austin to authoring her book, *Somebody Hold Me*, and pursuing a master's in public health focused on touch at a societal level.Epiphany delves into the significance of touch, discussing how it can heal or harm and the ways our experiences with touch can shape our lives long after the moment has passed. She sheds light on the alarming statistics surrounding touch deprivation and how societal shifts have complicated our relationship with this fundamental human need.Listeners will discover practical strategies for nurturing healthy touch in their lives, whether through friendships, community interactions, or even with strangers. Epiphany also addresses the importance of setting boundaries for those who may need less touch, emphasizing the need for open conversations about consent and comfort.Join us for an enlightening discussion that challenges conventional views on touch and encourages a deeper understanding of its role in fostering connection, healing, and a more compassionate society. This episode is a must-listen for anyone looking to explore the power of touch in their own lives and communities.What You'll Learn in This Episode:- The healing and harmful effects of human touch- Signs of touch deprivation and its impact on mental health- Practical ways to invite nurturing touch into your life- How to recognize when to set boundaries around physical contact- Insights from Epiphany's research on touch and its societal implicationsFor more information on Epiphany Jordan and her work, visit www.nurturinghumantouch.com.Support the show

Jack Jostes is joined in Austin, Texas by Ramblin Jackson leadership team members Robert Felton and Erin Kaufold after attending an AI conference packed with practical ideas for marketing, operations, and client experience. Together, they unpack what landscape and snow business owners need to know about AI, SEO, long-form content, client data, and the importance of staying curious.In this episode, you'll hear how AI can help landscape companies improve FAQs, repurpose sales call insights, build better client profiles, and reduce repetitive administrative work. Jack, Robert, and Erin also talk about why human relationships still matter, how to start small with AI, and why “Grow Or Die” matters more than ever in a fast-changing business world.You'll Learn:Why long-form website content still matters for SEO and AI searchHow recorded sales calls can become better FAQ, social, and website contentWhy landscape companies should start small with AI instead of waiting for perfectionHow a “client brain” can help teams retain valuable customer knowledgeWhy people skills and in-person relationships still matter in the AI eraConnect With Ramblin Jackson Leadership Team:

AI in the salon industry is moving fast, and most salon owners genuinely don't know where to start. My guest this week is Frank Westerbeke, co-owner of Gadabout and VerVe, a multi-generational salon group with six locations and nearly 300 staff in Tucson, Arizona. Frank's been using AI across his business for years, not just for Instagram captions, but for people management, financial analysis, team communication, and the client experience.What you'll hear in this conversation will make AI feel far less intimidating. Frank is not a tech person. He's a salon person. And the way he talks about AI, as a bridge, not a replacement, will shift how you think about it. IN THIS EPISODE:[00:00] Introduction: AI in the salon industry and what's at stake[01:04] Meet Frank Westerbeke, co-owner of Gadabout and VerVe[02:09] Running 6 salons and 300 staff, Frank's role as the human connector[04:14] How Frank uses AI voice on the drive to a salon before a tough conversation[06:44] Why Frank gave his managers permission to use AI and what changed[10:23] Turning managers into leaders with AI as the bridge[18:07] Why Frank's marketing team uses AI to enhance creativity, not replace it[22:45] The client experience: where AI helps and where the human must stay[27:00] Using AI to free up human connection in the salon[41:42] Frank's advice for salon owners who haven't started yetRATINGS + REVIEWS

This episode recorded live at the Becker's Spring 2026 Payer Issues Roundtable features Betsy Williamson, RN, BS, MHA, Vice President, Quality Performance and Population Health, Medical Mutual of Ohio. She shares how an AI healthcare voice agent is expanding member engagement, improving satisfaction, and enabling care teams to focus on higher impact work while maintaining a human-centered approach to care.This episode is sponsored by Hippocratic AI.

No one can deny AI is here to stay and helping business level up. But leaning too hard into AI can create a cold environment. Balance human touch with Ai for the best of both worlds to get the most for your clients and experiences. Dive in as we point to Ai advantages and human strategies for the best business.   https://dentco.us   https://instagram.com/dentcopdr   https://youtube.com/@servicebusinesspodcast  

On this episode of The Association Podcast, Scott Bush, CEO of the Society for American Baseball Research (SABR), shares his path from mechanical engineering to a decade in minor league baseball, leading to his role at SABR focused on growing revenue and membership. He explains SABR's origins in 1971, its mission of sharing baseball research, and its structure of 85 worldwide chapters and 34 research committees spanning analytics, history, and niche topics, including projects restoring grave markers for former players. Bush discusses how technology, the pandemic, and virtual engagement expanded access and community, while emphasizing “humanity first” in member communication. He outlines strategies to improve retention, build fundraising, and expand student membership through baseball analytics courses, and details current debates on content strategy, AI-driven declines in search traffic, and potential paywall or newsletter approaches. He also previews SABR 54 in Cleveland (July 29–Aug 2), featuring Guardians speakers, research presentations, a game, League Park visit, and a Major League screening with director David Ward. 00:00 Cold Open Setup00:14 Welcome and Guest Intro00:45 Rapid Fire Questions02:34 Scott Career Journey05:59 What Sabre Does07:52 Tech and Pandemic Shifts10:14 Chapters and Committees13:30 Sabre and Analytics Origins18:44 Growing Sabre Revenue21:25 Student Analytics Boom22:15 Courses and Portfolios23:16 Favorite Committees Talk24:06 Legacy Versus Innovation29:47 Human Touch and Tech32:55 Content Strategy Debate36:33 SEO and AI Disruption38:07 SABR 54 Cleveland Preview41:02 Wrap Up and Thanks 

Send us Fan MailIn this episode, Colleen Keyworth talks about the real impact of AI in home services, leadership in the trades, and how to leverage technology for business growth. We discussed How AI's role is saving time in Operations and Processes, content authenticity, and building a legacy in the industry.Time Stamps: 00:00 - Navigating the Current AI Landscape10:11 - The Role of AI in Business Efficiency20:17 - Content Creation and Authenticity in the AI Era27:24 - The Evolution of Content Value and Trust29:20 - Local Search and AI's Role in Home Services30:41 - The Importance of Technical SEO32:37 - Navigating Client Relationships in Marketing33:56 - The Future of Marketing Agencies in an AI World35:40 - The Human Touch in Customer Service37:46 - After-Hours Service and Customer Experience40:32 - Creating Memorable Customer Experiences43:47 - The Importance of Personal Connections in Business45:14 - Leaving a Legacy in the TradesResources: Women in HVACRInternational Women's Network in Cooling (IWNC)HVACR Industry EventsWhere To Find Colleen KeyworthLinkedIn : linkedin.com/in/colleen-keyworth Instagram : https://www.instagram.com/ckeyworth04/

In this episode, Matt Reiners sits down with Jess Kohn, HCM Consultant for Healthcare and Senior Living at Paycor, to talk about how senior living operators are rethinking their approach to workforce technology.Jess shares how she found her way into senior living through tech sales, what made her stay in the industry, and why relationships and trust matter so much when serving operators. The conversation explores how the pandemic accelerated technology adoption, why many organizations are now focused on consolidation and integrations, and how HR and workforce systems can directly influence employee retention, staff experience, and resident care.Matt and Jess also look ahead at the role of AI, data, and proactive decision-making in senior living operations — while emphasizing that the future still depends on preserving the human touch.Episode Highlights02:00 Matt introduces Jess Kohn and her work supporting senior living organizations through HR and workforce technology.03:06 Jess shares how her healthcare administration background and tech sales career eventually led her into senior living.05:21 Why the mission-driven nature of senior living made Jess want to stay in the industry.08:21 How technology adoption in senior living has changed from pre-COVID to today.09:58 The growing importance of integrations, simplification, and reducing tech overload.10:40 Why selling into senior living is really about trust, education, and long-term relationship-building.12:44 The workforce and HR challenges senior living leaders are trying to solve today, especially staffing and retention.15:07 How better HR systems can improve the day-to-day experience for managers, staff, and residents.16:59 Jess's perspective on the future of senior living operations, AI, data, and human touch.18:33 Final thoughts on why employee experience will remain central to the future of senior living.

(00:00-35:37) News, notes, and nuggets interspersed. How 'bout them Redbirds. Playoff atmosphere in San Diego. Gorman put Doug to sleep. Audio of Masyn Winn's go ahead triple in the 7th. Cowboys sharing tent space. Might have a developing situation with Soriano. Tim & Friends. Norwiegans love Charlotte golf. Papers gets a haircut and mails it in. TALK CALDER CUP!! Power outage. One year since the foot rub. Wonderful little TV broadcast tip. Let's get Martin on the 'gram. TMA Las Vegas. Martin's CBC is showing. Mayors Bets.(35:45-50:09) Walker with a pair of doubles last night and Summer '98 rolls on. No post game sound out there. MLB problem, not a Cardinal problem. Need a Cardinal Colonel. Caller Ellen on the beat.(50:19-1:10:19) Audio of Derrick Goold talking about the energy around the team and whether it will translate to renewed fan engagement. Success of young guys like Walker and Wetherholt. Seems like the guys enjoy going to work. Before The Morning After. No Vaseline ft. Doug Vaughn.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Send us Fan MailYour buyers can tell when they're being “processed” instead of understood and AI is making that gap wider. I'm joined by Megan Stark, CEO at CubicICE, to talk about what actually builds trust in industrial B2B marketing when your audience is technical, impatient with fluff, and focused on outcomes. We get practical about credibility: speaking the customer's language, staying honest when you don't know something, and earning confidence through real sector knowledge rather than polished claims.We also dig into the real friction behind AI adoption. The problem usually isn't the tools, it's human behavior: fear of change, fear of failure, and uncertainty about benefits. Megan shares a clear principle for AI and marketing automation: automate repetition, not relationships. That means using AI for lead scoring, data processing, reporting, and other monotonous work while keeping human judgment for nuance, strategy, and personal engagement. If you've ever cringed at robotic LinkedIn DMs, fake “personalized” email sequences, or chatbots that block real questions, you'll feel seen.Finally, we tackle discoverability as buyers increasingly research inside LLMs instead of Google. We discuss why gated content can make B2B brands invisible, how ungating high-value resources supports AI-driven discovery, and why answer engine optimization (AEO) is becoming essential for modern B2B demand generation. If you care about reputation, retention, measurable growth, and staying findable in an AI-first world, this conversation will sharpen your approach. This episode was recorded through a Descript call on April 23, 2026. Read the blog article and show notes here: https://webdrie.net/how-to-use-ai-without-losing-the-human-touch-in-b2bSubscribe, share this with a B2B leader on your team, and leave a review so more marketers can find the show...........................................................................Metricool is a new official podcast partner of Web3 CMO Stories in 2026. Metricool helps marketers and creators bring structure, clarity, and consistency to their social media workflows through analytics, planning, and reporting. Listeners can try Metricool Premium for free for 30 days using the coupon code JOERI.......................................................................... 

If you use social media in your practice and it takes a lot of time and/or doesn't generate many actual patients, then this episode is for you. The appeal of AI is obvious for this delima: it can save time, speed up content creation, and help you get more mileage out of what you already produce.  But there is also a real risk here, and it is one a lot of practice owners are starting to run into. When AI is used too heavily or too lazily, your content starts to feel generic, impersonal, non-human, and easy to ignore. That is what this episode is really about. It is not about whether AI is good or bad. It is about how to use it in a way that makes your marketing more efficient without stripping out the human quality that actually builds trust and gets people to pick up the phone or DM your practice.  What You'll Learn in This Episode Why fully AI-generated social media content often underperforms How to use AI to save time without losing authenticity How a few simple videos can become weeks of useful content What still needs to stay human if you want social media to actually generate patients USEFUL INFORMATION: Check out our course: Cash-Based Practice Freedom 2.0

Our season-long dissection of Daft Punk begins now! In episode one, we trace Thomas Bangalter and Guy-Manuel de Homem-Christo's origins in Paris - from their rock band Darlin' to their discovery of electronic music and first single “The New Wave.” Then we break down their breakthrough track “Da Funk,” revealing what it shares with Beethoven's most famous symphony and how to build its iconic synth sound from scratch. Follow @dissectpodcast on ⁠Instagram⁠, ⁠Twitter⁠, or ⁠TikTok⁠. Host: Cole Cuchna Video Editor: Kevin Pooler Additional Editing: Iulia Ciobanu Additional Production: Justin Sayles Theme Music: Birocratic Learn more about your ad choices. Visit podcastchoices.com/adchoices

AI needs to be central to any organization's strategy today, but many are still not implementing the technology in the most effective ways. In this four-part special series, we'll share conversations from the recent HBR Strategy Summit to help you get ahead. In this episode, HBR editor in chief Amy Bernstein speaks with Nigel Vaz, CEO of Publicis Sapient, a digital transformation company. Vaz explains that many enterprise-wide AI initiatives fail because incentives, talent strategies and a sense of trust aren't considered thoroughly enough. He shares lessons from his front row seat to AI transformations in the last few years, and how he thinks you can create real operational value at scale.

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