Podcasts about Human touch

Send us a textIn this episode of the AI Advantage series, Matt Brown sits down with Andy Ballard, CEO of Eastern Sports Management, to explore how AI is reshaping the $120 billion sports tourism industry. Andy shares his journey from teaching and coaching to building sports facilities that serve millions, and how technology now plays a central role in everything from RFP responses to referee audits. Together, they discuss the balance between efficiency and human connection, why AI should be seen as a “doer” rather than a “thinker,” and how exposure to AI in business and education can create lasting impact. Support the show

Send us a textRay Woodworth, a 25-year veteran in hearing healthcare, brings his passion for perfection in ear impressions to this compelling conversation about the art and science of customization. Having been mentored directly by Starkey founder Bill Austin since 2002, Ray shares profound insights that challenge conventional thinking about hearing technology fittings."The ear is the boss," Ray explains, revealing how this seemingly simple concept transformed his approach to patient care. He takes us behind the scenes of the hearing aid manufacturing process, offering rare perspective on why custom solutions often outperform standard dome fittings – particularly for moderate to severe hearing losses. Through vivid examples and personal experiences, Ray demonstrates how custom ear molds can dramatically improve sound quality, streaming clarity, and overall patient satisfaction.The discussion delves into the delicate balance between objective measurements and subjective patient experiences. While Real Ear verification serves as an excellent starting point, Ray emphasizes that the patient's perception must ultimately guide the fitting process. "People don't care how much you know until you show how much you care," he shares, highlighting why relationship-building trumps technical expertise when creating loyal, satisfied patients.Ray also addresses the evolution of impression-taking technology, comparing traditional silicone methods with newer scanning systems. Rather than simply advocating for one approach, he stresses that mastery comes through practice and understanding the unique characteristics of each patient's ear anatomy. His passion for craftsmanship shines through as he describes working with challenging cases and finding solutions for even the most difficult ear canals.What's your approach to customization in hearing healthcare? Are you taking the time to truly understand your patients' unique needs? This episode will inspire you to reconsider how personalization and human connection can elevate patient outcomes in an increasingly technological world. Connect with the Hearing Matters Podcast TeamEmail: hearingmatterspodcast@gmail.com Instagram: @hearing_matters_podcast Twitter: @hearing_mattasFacebook: Hearing Matters Podcast

In this episode of Future Fuzz, Justin sits down with Charles Tenot, CEO of Lemlist, to unpack the state of outbound sales in an era of automation overload. Charles shares how Lemlist is helping sales teams break through inbox fatigue with personalized, intent-driven outreach, while steering clear of the “spray and pray” approach damaging the industry.From dissecting cold email spam to revealing why quality beats quantity every time, Charles also dives into the right way to combine LinkedIn and email, the importance of authentic engagement, and Lemlist's own content playbook that fuels long-term trust. He also previews his upcoming Sassiest talk on breaking through revenue plateaus, doubling Lemlist's ARR from $15M to $32M in just 18 months.Guest BioCharles Tenot is the CEO of Lemlist, a next-generation sales engagement platform enabling teams to scale personalized outreach without sacrificing quality. Before stepping into the CEO role, Charles served as Lemlist's COO and, prior to that, as Chief Revenue Officer at Skello, where he scaled the revenue team from 20 to 150 people.Known for his candid take on outbound sales best practices, Charles actively shares insights on LinkedIn, speaks at leading SaaS events, and champions a “give value first” approach to marketing and sales. Under his leadership, Lemlist has doubled ARR in just 18 months by focusing on quality, authenticity, and strategic growth execution.TakeawaysThe outbound industry is flooded with high-volume, low-quality outreach, hurting everyone.Quality beats quantity: personalized, relevant outreach drives better results.LinkedIn + email together outperform either channel alone.Authentic, human engagement is the antidote to automation fatigue.Content should be high-quality and trust-building, avoid “fluff” downloads.Growth plateaus can be broken with focused strategy and market-driven narratives.Chapters 00:00 Welcome & Introduction to Charles Tenot 01:07 How the Outreach Landscape Has Evolved 03:27 The Rise of High-Volume Spam Tactics 04:55 Why “Spray and Pray” Damages the Industry 06:50 Quality Outreach: Lessons from a Top BDR 08:35 LinkedIn's Strengths & Limitations for Sales 12:32 Boosting Acceptance & Reply Rates on LinkedIn 15:17 Balancing Automation with Human Touch 17:20 Lemlist's Content Playbook for Customer Value 20:09 Running Webinars that People Actually Attend 21:36 Thought Leadership vs. Overly Commercial Pitches 22:54 Why Bad Content Erodes Brand Trust 24:09 Sassiest 2024: Breaking the $15M ARR Plateau 25:12 Closing & Where to Follow CharlesLinkedInFollow Charles Tenot on LinkedIn Follow Justin Campbell on LinkedIn

Artificial Intelligence and robotics are reshaping restaurants and hospitality in Europe. Over 70% of innovations focus on back of the house processes like inventory, finance, and staff scheduling, delivering efficiency that guests never see.

"Good entrepreneurs fall in love with their solution and their platform, but great entrepreneurs fall in love with the problem." - Matt ScovilMatt Scovil and Nathan Gilchrist of Medefy Health, have fallen in love with one of the biggest problems in benefits: nobody wants to engage with them. They joined the show to discuss their journey of building a platform designed to solve the engagement crisis and simplify the healthcare experience for everyone.Matt and Nathan break down their "bottoms-up" approach to this problem, which focuses on engaging members when they need help through a high-touch, live support model delivered via mobile app. We discuss how they use the psychology of "loss aversion" and constant communication to drive engagement rates over 90%.We also explore how Medefy acts as the "quarterback" for a health plan, removing friction by navigating members to the right solutions. This is all part of their vision for the future of healthcare, where the experience is "heavily, heavily individualized" for each person.Chapters:(00:00:00) Why Employees Would Rather Clean a Toilet Than Use Their Benefits (00:04:18) Cleaning a Toilet vs. Learning Your Benefits (00:08:46) Falling in Love with the Problem, Not the Solution (00:14:23) The Power of Live, Human Support (00:19:08) Using "Loss Aversion" to Drive Engagement (00:34:54) The Quarterback for Your Health Plan (00:47:57) How AI is Augmenting the Human Touch (01:00:01) The Future of Healthcare is "Individualized"Key Links for Social:@SelfFunded on YouTube for video versions of the podcast and much more - https://www.youtube.com/@SelfFundedListen/watch on Spotify - https://open.spotify.com/show/1TjmrMrkIj0qSmlwAIevKA?si=068a389925474f02Listen on Apple Podcasts - https://podcasts.apple.com/us/podcast/self-funded-with-spencer/id1566182286Follow Spencer on LinkedIn - https://www.linkedin.com/in/spencer-smith-self-funded/Follow Spencer on Instagram - https://www.instagram.com/selffundedwithspencer/

"Good entrepreneurs fall in love with their solution and their platform, but great entrepreneurs fall in love with the problem." - Matt ScovilMatt Scovil and Nathan Gilchrist of Medefy Health, have fallen in love with one of the biggest problems in benefits: nobody wants to engage with them. They joined the show to discuss their journey of building a platform designed to solve the engagement crisis and simplify the healthcare experience for everyone.Matt and Nathan break down their "bottoms-up" approach to this problem, which focuses on engaging members when they need help through a high-touch, live support model delivered via mobile app. We discuss how they use the psychology of "loss aversion" and constant communication to drive engagement rates over 90%.We also explore how Medefy acts as the "quarterback" for a health plan, removing friction by navigating members to the right solutions. This is all part of their vision for the future of healthcare, where the experience is "heavily, heavily individualized" for each person.Chapters:(00:00:00) Why Employees Would Rather Clean a Toilet Than Use Their Benefits (00:04:18) Cleaning a Toilet vs. Learning Your Benefits (00:08:46) Falling in Love with the Problem, Not the Solution (00:14:23) The Power of Live, Human Support (00:19:08) Using "Loss Aversion" to Drive Engagement (00:34:54) The Quarterback for Your Health Plan (00:47:57) How AI is Augmenting the Human Touch (01:00:01) The Future of Healthcare is "Individualized"Key Links for Social:@SelfFunded on YouTube for video versions of the podcast and much more - https://www.youtube.com/@SelfFundedListen/watch on Spotify - https://open.spotify.com/show/1TjmrMrkIj0qSmlwAIevKA?si=068a389925474f02Listen on Apple Podcasts - https://podcasts.apple.com/us/podcast/self-funded-with-spencer/id1566182286Follow Spencer on LinkedIn - https://www.linkedin.com/in/spencer-smith-self-funded/Follow Spencer on Instagram - https://www.instagram.com/selffundedwithspencer/

Our guest in this episode is Matt Stanley, the founder of Get Reviews and Leads and a passionate marketing architect with 30 years of experience. What started as a fascination with the early internet evolved into a mission-driven career for Matt, focused on using technology to serve people and build thriving, human-centered businesses. In our chat, Matt shares his powerful frameworks for moving beyond simple deliverables to create marketing that forges deep, emotional connections and lifelong customer loyalty.Key points discussed include:* Connect with your dream customer's "reptile brain" by understanding their deep-seated pains and fears.* Closing the sale is the starting line; create a legendary onboarding experience to build loyalty.* Use AI as a strategic toolbox to free up your time for genuine, human-to-human connection.Listen to the podcast to find out more.Innovabiz Substack is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber.Show Notes from this episode with Matt StanleyIt was an absolute thrill to welcome Matt Stanley of Get Reviews and Leads to the InnovaBuzz podcast. For 30 years, Matt has been in the trenches, architecting sales and marketing systems, and our conversation was a masterclass in stripping away the noise to focus on what truly matters: genuine, human-centered connection. Matt's passion is infectious; he's a self-described "nerd" and "geek" who fell in love with the craft of marketing not as a way to make a quick buck, but as a profound way to serve people.His journey as an "accidental entrepreneur" is one many of us can relate to. What began as a fascination with the early internet, a technology he knew would change the world, became a career-defining mission. The 2008 recession, which cost him his stable job, became the catalyst that pushed him all-in. It was a decision, as he puts it, that was made for him, leading him to discover that his true calling was helping businesses navigate the intimidating world of technology to build something truly meaningful.The "Forest for the Trees" Marketing MistakeOne of the biggest takeaways for me was Matt's frustration with how many businesses "can't see the forest for the trees." They get so fixated on the deliverable—the shiny new website, the social media campaign—that they completely lose sight of the bigger picture. A website, he rightly argues, is just a tool. If it's disconnected from the fundamental "DNA of the brand" and fails to make an emotional connection, it's not going to deliver a return on investment.This is where so many marketing efforts fall flat. Companies start with the what—"we need a website"—instead of the who and the why. They fail to ask the critical questions about how this tool will connect to their dream customer and serve the core mission of the company. It's a powerful reminder to always start with the end in mind: a deeper relationship with the people you aim to serve.Decoding the "Reptile Brain": The Real Secret to Connecting with Your Dream CustomerSo, how do we build that connection? According to Matt, it starts by getting under the hood and understanding the "reptile brain." All purchase decisions, he explained, are made from this primal place that is driven by pain, pleasure, and survival. We then use our logical brain to justify the decision we've already made emotionally. This is why a simple demographic profile of your customer just doesn't cut it.The real secret sauce is digging into the psychographics through tools like an empathy map. What are your dream customer's hidden fears? What frustrations keep them awake at night? When you can poke that pain, rub salt in the wound, and then offer a genuine solution, you're not just selling; you're connecting on a level that builds profound trust and loyalty.AI: The Planet's Most Powerful Toolbox (Handle with Care)Our conversation naturally turned to AI, a technology Matt sees as being just as transformative as the early internet. He views it as the most powerful toolbox on the planet, an incredible asset for saving time and creating efficiency. However, he offered a crucial warning: a tool is only as good as the person wielding it. He sees too many people using AI as a crutch for laziness, forgetting the timeless fundamentals of human psychology.As Matt bluntly puts it, "garbage in, garbage out." If your prompts are lazy and you don't understand the core principles of your brand and your customer, the AI will produce junk. The real skill is learning how to communicate with the technology to make you a more effective, articulate, and strategic thinker, freeing you up to do the high-value, human-centric work you love.Your Greatest Differentiator: The "Whites of Their Eyeballs" Onboarding ExperienceIn an age of automation, Matt argues that the path to differentiation lies in doing the things that don't scale. How do you create an experience your customers can't forget if they tried? You go old-school. He shared the wonderfully simple yet profound example of sending a handwritten note. In a world of emails and DMs, a physical, personal touch stands out and shows you genuinely care.This philosophy extends to the entire onboarding experience. Instead of seeing the transaction as the end of the journey, we need to create a legendary first impression. Sending a small, thoughtful gift basket or simply picking up the phone creates an emotional connection that AI can't replicate. It's about seeing the "whites of their eyeballs" and treating every customer like a VIP.Closing the Sale is Just the Starting LineThis leads perfectly to one of Matt's core beliefs: closing the sale isn't the end of the relationship; it's the starting line. Too many businesses are so fixated on acquisition that they neglect their most precious asset: their existing customers. He beautifully compared the business-customer relationship to his own 20-year marriage, emphasizing that it requires a lifelong commitment.The goal should be to constantly woo your customers and try to "out-serve" them. When you adopt this mindset, you shift from a transactional model to a relational one. The focus moves from what you can get from the customer to how deeply you can serve them, which is the foundation of any thriving, sustainable business.From Reach to Retention: Unlocking the Gold Mine in Your Existing Customer BaseMatt ties all of this together in his holistic "RACK" framework, which stands for Reach, Attract, Convert, and Keep. That last letter, K, is the one most businesses forget. It costs seven to twelve times more to acquire a new customer than to keep an existing one, yet so many of us pour all our energy into the top of the funnel.Your current customers are a literal "gold mine" of opportunity, not just for repeat business but for referrals and invaluable feedback. By focusing on that final step—by obsessing over your dream customer's dream customer—you create a virtuous cycle of service and value that becomes the ultimate engine for growth.In Summary: Matt Stanley delivers a powerful and passionate call to action for every entrepreneur. In a world increasingly dominated by technology, our greatest strength and differentiator will always be our humanity. By understanding the deep emotional drivers of our customers, creating unforgettable experiences, and committing to serving them for life, we can build businesses that not only thrive but also make a genuine impact.The Buzz - Our Innovation RoundHere are Matt's answers to the questions of our innovation round. Listen to the conversation to get the full scoop.* Most innovative use of AI to enhance human relationships: Using an AI agent to instantly and empathetically respond to negative online reviews to solve customer problems 24/7.* Best thing to integrate AI and human connection: Building AI tools that handle the heavy lifting, freeing up human time for more creative and fulfilling work.* Differentiate by leveraging AI: Create a legendary, high-touch onboarding experience using old-school methods like a handwritten note to stand out.ActionBecome obsessed with your dream customer's dream customer. When you think a level deeper and focus on helping them win, everybody wins.Reach OutYou can reach out and thank Matt on his website, getreviewsandleads.com. You can also grab the free Marketing Copy Architect tool he mentioned at getreviewsandleads.com/mca, or find him on various social media sites.Links:* Website - Get Reviews and Leads* LinkedIn* Facebook* X - @Matt_Stanley* Instagram - @getreviewsandleadsCool Things About Matt* His web security career was kick-started by a 7th-grade hacker. A pivotal moment in his career came when a seventh-grader hacked all the school district's websites where he worked. Driven by what he called professional and ethical anger, Matt walked into his boss's office and successfully campaigned to take over webmaster duties to fix the problem and ensure it never happened again.* He is a proud, unashamed "geek and nerd" of the original internet era. Matt enthusiastically self-identifies as a "geek and nerd" and takes pride in his long history with technology. He taught himself HTML in 1995 by reverse-engineering source code simply because he thought the internet was the "coolest thing" he had ever seen, long before it was a viable career path.* He recently moved his 13-year-old business back into a bedroom of his house. After more than a decade of commuting and paying for an external office, Matt realized the reasons for it were no longer relevant. He made the practical, human-scale decision to move the entire operation back home to gain more flexibility and reduce overhead, a very relatable move in today's world.Ready to move beyond just creating content and start creating real connection?In the Age of AI, the future belongs to those who can amplify human wisdom. Flywheel Nation is MORE than a community; it's a movement for creators and visionaries dedicated to shaping a more human future.Join us as we co-create that future for ethical AI. Here you will tap into the collective wisdom of leaders who prioritize connection over automation, find powerful collaborations that elevate your impact, and help illuminate the path forward.This is your invitation to not only grow your business but to become a lighthouse for others.Join the movement. Visit innovabiz.co/flywheel to be a part of the conversation.VideoThanks for reading Innovabiz Substack! This post is public so feel free to share it. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit innovabiz.substack.com/subscribe

Community, Loyalty, and Human Touch in Customer Experience  Shep interviews Craig Crisler,  CEO and co-founder of SupportNinja. He talks about how brands are adapting (or not) to meet younger customers' expectations, and the importance of blending technology with genuine human connection in CX.   This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What makes loyalty programs appealing to Gen Z customers?  How does Gen Z's approach to customer loyalty differ from previous generations?  Why is it important for brands to focus on building community within their loyalty programs?  How does personalized service contribute to repeat business and customer loyalty?  Why should companies continuously evolve their loyalty programs for new generations?  Top Takeaways:    Gen Z consumers, people roughly between 18 and 28 years old, are quickly becoming one of the most influential groups of spenders. Their preferences are shaping the way companies design their services and loyalty programs.  Loyalty programs must evolve over time to meet the changing needs and habits of new and younger customers. Brands that don't update their loyalty strategy risk losing relevance as younger customers will look elsewhere for more meaningful rewards.   While loyalty programs often offer perks like discounts or points, creating a sense of belonging and exclusivity resonates more with Gen Z customers. For example, loyalty clubs that invite them to events or offer early access to new products go beyond just saving money and make customers feel like they are part of something special.  It's easy to fall into the trap of generational stereotypes like "Millennials are lazy" or "Gen Z can't focus." The truth is every generation has slackers as well as go-getters. Instead of hiring employees based on which generation they belong to, focus on attitude, personality, and drive.  Gen Z shoppers are drawn to brands that build real experiences and communities around their products. Creating experiences helps customers form memories and connections that keep them coming back.   Successful loyalty programs prioritize the personal aspect of the customer experience. Small gestures, such as using a customer's name or offering information relevant to their needs, can make a huge impression. Customers like to return to brands that make them feel welcome and valued on an individual level.  When brands reach out to customers at a younger age, they can build lifelong loyalty. Companies that nurture these relationships as customers grow are more likely to keep them for decades, and the trust from the start pays off in long-term customer retention.  Businesses should use AI to make things easier but not forget that real conversations matter. AI should enable, not erase, the connections between companies and their customers. Customers of all generations still want to talk to actual people who understand their needs and can provide help.  Plus, Shep and Chris share customer loyalty strategy examples from brands like Nordstrom, Ikea, Starbucks, and Delta. Tune in!  Quote:   "Gen Z leans in on the idea of community in loyalty programs. They want a sense of belonging and love feeling treated special by the way a loyalty program works."    About:    Craig Crisler is the CEO and co-founder of SupportNinja, a people-focused company that provides full-cycle outsourced customer support solutions for emerging brands around the world.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Ein Gespräch über KI, Menschenzentrierung und die Zukunft der Arbeit, mit Dorothée Töreki. Technologie kann viel. Doch sie entfaltet ihre volle Kraft erst, wenn sie dem Menschen dient. In dieser Folge sprechen wir darüber, wie Künstliche Intelligenz unsere Organisationen verändert und warum Empathie, Selbstorganisation und Sinn heute die wahren Hebel sind. Ein Deep Dive in praxisnahe Beispiele (von Stadtverwaltung bis Shopify), in neue Führungsrollen (vom Kontrolleur zum Ermöglicher) und in das, was Teams wirklich stark macht: Transparenz, Verantwortung und Kreativität.  

Snigdha Joshi is a UI/UX Designer: In this session, we unravel how artificial intelligence is redefining the future of creative technology from intuitive UI/UX design to dynamic content creation, generative art, immersive storytelling, and beyond. Gain insight into how AI is unlocking new dimensions of expression, streamlining design processes, and giving rise to transformative career roles at the intersection of imagination and intelligence. 00:00 - Intro 03:50 - Designing Tomorrow 05:00 - Fear of AI 10:29 - User Research 24:18 - Beyond Chat 36:37 - Tools that Do More 41:45 - Final Takeaway 51:22 - Q&A How to find Snigdha: https://www.linkedin.com/in/snigdha-joshi-20a476253/ Snigdha's links: https://snigdhajoshi.framer.website

AI is everywhere - and soon every business will have access to the same tools. What will set you apart is the human touch. Jay Baer shares why adding back small, meaningful moments of connection can become your strongest competitive advantage in a world where AI is just table stakes. https://www.theagentsofchange.com/598   Need help with your branding, website, or digital marketing? Reach out to me (Rich Brooks!) today at https://www.takeflyte.com/contact

From Basketball Court to Doctorate—My Crazy Journey!Contact Dr. J : https://www.reviveandriseconsulting.com/Learn the mindset and moves that lead to real results. Please visit my website to get more information: http://diversifiedgame.com/

In this episode of the Used Car Dealer Podcast, Zach sits down with Aaron Kleinhandler, CEO of Better Car People, to discuss how AI-powered technology and live agents are transforming dealership engagement.Aaron shares lessons from his private-equity journey leading Spectrio, insights from scaling Better Car People through acquisitions like Proactive Dealer Solutions, and his philosophy on balancing automation with human touch in the BDC.The conversation covers omnichannel customer expectations, loyalty challenges, dealership adoption hurdles, and what the future of AI-driven customer experience looks like in automotive retail.Whether you're wrestling with reconditioning times, service retention, or scaling lead response, Aaron's perspective offers practical takeaways for independent and franchise dealers alike.⏱️ Key Questions & Timestamps00:35 – What lessons from leading Spectrio through multiple acquisitions shaped how you now lead Better Car People? 05:27 – When you took the CEO role at Better Car People, what vision did you have, and what has surprised you about automotive? 07:43 – How do you balance AI automation with human interaction to maintain personalization while scaling responsiveness? 09:50 – Since acquiring Proactive Dealer Solutions in 2024, how have you expanded Better Car People's capabilities and value for dealerships? 13:10 – What does onboarding look like for Brooke.ai and other AI tools—how do you get from “B+” to “A+” performance? 17:44 – How do you see omnichannel, human-assist AI evolving for dealerships in the next few years? 22:09 – With reconditioning, service retention, and inventory challenges, how is Better Car People supporting dealers with loyalty and follow-ups? 25:09 – What can you share about the upcoming new product release from Better Car People? 26:55 – How do you see dealership customer experience changing over the next 3–5 years, and what role will AI play?Rapid Fire (29:36):What excites you most about your work at Better Car People today?One tech tool you can't run your business without?In one word, what's the biggest opportunity for dealers today?

August 25, 2025: Margaret Ptacek, Vice President of Client Solutions from Experis Health, tackles three critical shifts happening in healthcare today. The conversation explores Hackensack Meridian's statewide hospital-at-home expansion and examines how healthcare systems can deliver acute-level care in patients' homes without compromising safety or quality. When staffing shortages threaten a new hospital's ability to provide basic services, the discussion turns to virtual solutions and workforce resilience strategies. Can technology and strategic partnerships solve healthcare's most pressing operational challenges while maintaining financial sustainability? Margaret shares insights from real-world implementations that are reshaping how care is delivered beyond traditional hospital walls. Key Points: 01:38 Remote Patient Monitoring and AI in Healthcare 07:01 Hospital at Home: Expanding Care Models 13:54 Addressing Staffing Shortages in Healthcare 18:22 Blending Technology and Human Touch in Healthcare News Articles:  Remote Patient Monitoring (RPM) Devices Transform Patient Monitoring, Show Promise for Reshaping Cancer Care Hackensack Meridian Expands Hospital-at-Home to Improve Patient Care Statewide New Hospital Struggles with Staffing Shortages X: This Week Health LinkedIn: This Week Health Donate: Alex's Lemonade Stand: Foundation for Childhood Cancer

This episode is brought to you by https://www.ElevateOS.com —the only all-in-one community operating system.Ever notice how the simplest words carry the most weight?In today's episode of the Multifam Collective, I unpack a quote from Rudyard Kipling: "Words are, of course, the most powerful drug used by mankind." That line hit me—and it got me thinking about the two most powerful words in the world of Multifamily leadership: please and thank you.These aren't just playground pleasantries. They're foundational tools in shaping culture, creating community, and leading with authenticity.In a world driven by speed, automation, and PropTech innovation, we sometimes forget the human side of the equation. Ironically, the word please is one of the most expensive tokens in Large Language Models like OpenAI's GPT. And yet in real life, it's often the cheapest thing we forget to give.Let this be your reminder: in Multifamily, where relationships are the currency of success, manners matter more than ever.Please watch this.Thank you for being here.Like, comment, and subscribe to keep the conversation going.For more engaging content, explore our offerings at the[https://www.multifamilycollective.com](https://www.multifamilycollective.com/) and the [https://www.multifamilymedianetwork.com](https://www.multifamilymedianetwork.com/)Join us to stay informed and inspired in the multifamily industry!

AI, IVR, and the Human Touch in Contact Centers  Shep interviews Mark Rohan, Co-Founder and COO of Klearcom. He discusses the importance of balancing digital and human support, and how embracing AI and change can lead to world-class customer service.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    Why do many customers still prefer voice support over digital self-service or AI solutions?  What percentage of customers are likely to leave a company after a negative experience with automated phone systems?  How can companies use technology to detect and resolve customer service issues in real time?  Why is it important for companies to offer both digital and human support options?  What role does artificial intelligence play in modern customer support?  Top Takeaways:    The customer experience begins the moment you first attempt to communicate with a business, whether  through a chatbot, a phone call, or an email. Every interaction creates the customer's impression of the organization. Be easy to do business with right from the very beginning.   Tools like Interactive Voice Response (IVR) menus and AI chatbots can make the difference between customer satisfaction and frustration. Studies show that around 73% of people will avoid a business if they have a bad encounter with an automated phone menu. That means companies could lose customers before they even have a chance to help them.   No matter how good AI and digital options become, there will always be moments when people want to talk to another person. AI and digital options may deliver the quickest response for routine or predictable issues that customers encounter day to day. However, when issues are urgent or sensitive, most customers prefer to hear a reassuring human voice.   Businesses that stick with doing things "the way we've always done it" put themselves at risk of falling behind. Adapting to new technologies, even if it feels uncomfortable, keeps companies competitive and relevant.   Customers don't just compare one business to its direct competitors. Instead, they compare every interaction to the very best experience they've ever had, no matter where that was. If another company makes things quick and easy, customers expect you to do the same. Companies must continuously strive to be proactive, responsive, and raise their own standards.   Every issue that a customer encounters is an opportunity to be memorable and to create loyalty. If a problem occurs and is resolved quickly and kindly, customers may trust the company even more than if nothing had gone wrong.   Plus, Shep and Mark discuss what world-class brands are doing differently when it comes to integrating technology into their processes. Tune in! Quote:   "Everybody remembers the poor experiences, but very few people remember the good ones. You can't always deliver a perfect customer experience, but you do your best to deliver the best you possibly can."  About:    Mark Rohan is the Co-Founder and COO of Klearcom. He has 20 years of experience in telecom and IT, and is a strong advocate for seamless customer experiences.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Your apps are better, your processes smoother, your metrics stronger. But as members go increasingly digital, are you accidentally engineering yourself out of their lives?In this episode of Grow Your Credit Union, host Joshua Barclay and co-host Becky Reed welcome Tim Schmitt, Chief Experience Officer at PFP Services, to explore why the biggest member experience mistake might be hiding in plain sight, how protection products can become trust-builders instead of payment-killers, and what's actually driving credit union growth.A huge thanks to our sponsor, PFP Services. Credit Unions know that engagement is key to success. PFP Services brings expertise, resources, and passion to help you build strong connections with your members. Our goal is to grow your credit union together, forming lasting bonds every step of the way. Partnering with us means a mutually beneficial relationship with absolutely no cost! Visit familysecurityplan.com/credit-unions/ to learn more. 

Why Starbucks Must Choose: Connection or Convenience? The future of brand trust lies in one powerful decision.In an ever-evolving world dominated by technological advancements, companies face a pivotal challenge. It isn't just about adopting the latest technology; it's about striking a balance with the irreplaceable human touch. Today, we delve into the journey of Starbucks and explore how a brand known for creating a communal coffeehouse vibe navigates redefining its identity amid technological progress. Follow & Subscribe:WhatsApp: ⁠⁠https://bit.ly/TOP_WA2 ⁠⁠ YouTube: ⁠⁠https://bit.ly/TOP_YouTubeVideosPritish Sanyal: https://www.linkedin.com/in/pritishsanyal/

In this episode, Armen Shirvanian explores the intersection of artificial intelligence and creativity, discussing how to co-create with AI while maintaining the human touch. He delves into copyright issues surrounding AI-generated content, the implications of the EU AI Act, and the dual nature of AI as both a tool for enhancing creativity and a potential […]

How can you use AI to stand out in your job search—without sounding like a robot?In this episode of Risky Conversations, I sit down with executive coach and Eunioa founder Rosey Singh to explore practical, proven ways to combine AI tools with human insight for career success.You'll learn how to:Optimize your resume to pass Applicant Tracking Systems (ATS) without losing your unique voiceUse ChatGPT and other AI tools to speed up your job search strategyAvoid the “generic copy” trap that immediately turns recruiters awayTell a cohesive career story that speaks to both AI, human recruiters, and industry expertsLeverage coaching to break through career plateaus and land big wins—like the client who went from $80K to $170KWhether you're actively job hunting or preparing for your next career move, this conversation is packed with actionable tips and behind-the-scenes recruiter insights to help you land interviews faster.

Highlights from their conversation include:The G10 Fulfillment Founding Story (1:04)Mark Becker's Career Background (3:19)Early E-commerce and Amazon Insights (6:31)Evolving Customer Demands & Service Model (7:59)Warehouse Network Strategy (8:45)Network Optimization & Data-Driven Decisions (11:01)Automation in B2C vs. B2B Fulfillment (15:56)Philosophy on Robotics & Automation Investment (19:15)Robotics Implementation & Efficiency Gains (21:49)Limits of Robotics in Fulfillment (25:06)Future of Warehouse Networks (26:14)This or That Segment to Close (27:46)Final Thoughts and Conclusion (29:24)Dynamo is a VC firm led by supply chain and mobility specialists that focus on seed-stage, enterprise startups.Find out more at: https://www.dynamo.vc/

Welcome to a new episode of Business Lunch! In this episode, Roland Frasier and Richard Lindner take a look at the current trend of running businesses with ultra-lean teams, the role of AI in operational efficiency, and the real impact these choices have on business value and potential for acquisition. Whether you're a founder, operator, or executive looking to optimize your team, scale profitably, or prepare your business for sale, this episode is packed with insights on balancing technology, human capital, and long-term growth.Highlights:"It's a badge of honor to operate with as few people as possible.""If you're a lifestyle business, build a lifestyle business. If you're building to sell, you're selling the ability to execute.""Trying to be lean in customer support is usually to give poor customer support.""Small businesses that are overly lean are just not going to be as marketable as companies that have redundancies."Timestamps:00:00 – Introduction01:05 – The Lean Team Trend: Entrepreneurs and the new badge of honor02:44 – Three Business Models: Lifestyle, lean tech, and scalable teams05:49 – Technology as Amplifier: Roles for tech and humans08:13 – The Customer Support Cautionary Tale: $40M savings gone wrong12:16 – Human Touch in Customer Service: Why empathy matters15:45 – Transferable Value: The importance of cross-training and redundancy19:28 – Critical Roles for Lean, Profitable Companies: Finance, marketing, sales, and tech24:26 – Departmental Tech Specialists: Bridging humans and AI30:16 – Digital Marketer's AI Solutions: How to get started and who it's forCONNECT • Ask Roland a question HERE.RESOURCES:• 7 Steps to Scalable workbook • Get my book, Zero Down, FREETo learn more about Roland Frasier

About the Guest(s):Trevor Houston is a dynamic career strategist known for empowering job seekers to overcome hiring biases and leverage modern tools for professional advancement. As the host of "Who You Know Show," Trevor combines his background in business development and personal branding with cutting-edge technology, including AI and social media strategies. His approach helps individuals stand out in the job market and secure meaningful employment opportunities.ChatGPT is an advanced AI language model by OpenAI, designed to engage in meaningful conversations, assist with tasks, and offer a wealth of knowledge spanning various domains. Though not a "guest" in the traditional sense, ChatGPT acts as a co-host, enriching the dialogue with insights into AI's evolving role in the workplace.Episode Summary:In this engaging episode of the "Who You Know Show," host Trevor Houston is interviewed by the innovative AI language model, ChatGPT. The conversation begins with an intriguing discussion on the potential for AI to transform the hiring process, yet Trevor emphasizes the enduring importance of human intuition and connection in decision-making. As they navigate several complex topics, the episode sheds light on how job seekers can creatively overcome age bias, utilize AI for their benefit, and strategically market themselves on LinkedIn.Throughout the episode, Trevor Houston highlights tactical approaches for job seekers to enhance their visibility. By emphasizing personal branding and content creation, Trevor introduces the "seven Cs to careers and cash flow," a methodology that intertwines consistent online presence with engagement to foster career progress. AI's rapid technological advancements serve as a recurring theme, with Trevor expressing both enthusiasm and cautious skepticism about its implications for job seekers and the broader employment landscape.Resources:Trevor Houston on LinkedIn: https://www.linkedin.com/in/trevorhouston/Career Transition Summit: https://event.webinarjam.com/register/67/04404igv LinkedIn e-book: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://online.flippingbook.com/view/714118097/⁠⁠⁠⁠⁠⁠⁠  ⁠⁠⁠⁠⁠⁠⁠Subscribe: ⁠⁠⁠⁠⁠⁠⁠⁠https://podcasters.spotify.com/pod/show/who-ya-know-show ⁠⁠⁠⁠⁠⁠⁠⁠Trevor Houston is a licensed financial professional offering insurance/financial products through various carriers. For more info visit ⁠⁠⁠⁠⁠⁠⁠⁠http://cpwstrategies.com Chapters:(0:00) Overcoming Age Bias and Maximizing LinkedIn for Job Seekers(8:10) Leveraging Authentic Voice and AI for Effective Content Creation(13:41) The Balance Between AI and Human Intuition in Hiring(16:39) Adapting to Rapid Technological Change and Overcoming Overwhelm(20:25) Balancing AI Advancements with Ethical Responsibility and Human Connection(28:13) Creative Job Search Strategies for Maximum Visibility(34:19) Next Level LinkedIn Strategies for Job Seekers(39:54) Leveraging Newsletters and Video for Industry Leader Engagement(43:59) Leveraging AI and Collaboration for Job Seeker Visibility(46:30) Innovative AI Avatars for Personal Branding and Job Search(53:56) Embracing ADHD as a Superpower for Creativity and Innovation(57:38) Exploring Unique Strategies and Insights with ChatGPT

When trailblazing AI news drops, we talk about it. Today, Sid Meadows takes the host chair while Marc travels, and we open with the launch of ChatGPT-5. We look at what's changed, how the update works, and the creative ways people might use its app-building features. The conversation flows into the real highs and lows of content creation.  We share our experiences bringing ideas to life and the challenges of staying centered and avoiding burnout. We also unpack what authenticity could mean in an age of AI. To wrap up our week, we share wins and cheer each other on for the progress we've made.Episode Highlights: [02:01] Launch of Chat GPT-5[04:16] Building Apps with Chat GPT-5[08:23] Discussion on Chat GPT-5 Features[16:51] Preferred Podcast Platforms and Shows[22:40] Pros and Cons of Being a Content Creator[28:08] AI in Content Creation[29:35] Human Touch in AI Content[31:30] Ethics and Authenticity in AI Content[36:57] Thought Leadership and AI[46:41] Weekly WinsLinks & Resources: Join The Empowered Podcasting Facebook Group:www.facebook.com/groups/empoweredpodcasting⁠Get Your Tickets for The Empowered Podcasting Conference:www.empoweredpodcasting.comThe Story Lab: https://open.spotify.com/show/3SbFTWpFM0rnFcrWw15cCzTwenty Thousand Hertz: https://www.20k.org/aboutDebate The News:https://debatethenews.comThe Feed: https://libsyn.com/the-feedThe Business Podcast Spotlight: https://onestonecreative.net/spotlightThe Podcast Manager Show: https://open.spotify.com/show/1NRODtVBXzMrujK2PDXNyvHow Leaders Lead: https://howleaderslead.com/podcastFinding Mastery:https://findingmastery.comRocky Mountain Marketing:https://bit.ly/4mu5u3zMarketing Trends Now:https://bit.ly/40VKRoTThe Faster Freedom Show:https://creators.spotify.com/pod/profile/fasterfreedomRemember to rate, follow, share, and review our podcast. Your support helps us grow and bring valuable content to our community.Join us LIVE every weekday morning at 7 am ET (US) on ⁠Clubhouse⁠: ⁠⁠⁠ https://www.clubhouse.com/house/empowered-podcasting-e6nlrk0w⁠⁠Or Join us on Chatter: https://preview.chattersocial.io/group/98a69881-f328-4eae-bf3c-9b0bb741481dLive on YouTube: ⁠https://youtube.com/@marcronick⁠Brought to you by⁠ ⁠iRonickMedia.com⁠⁠ Please note that some links may be affiliate links, which support the hosts of the PMC. Thank you!--- Send in your mailbag question at:⁠ https://www.podpage.com/pmc/contact/⁠ or ⁠marc@ironickmedia.com⁠Want to be a guest on The Podcasting Morning Chat? Send me a message on PodMatch, here: ⁠https://www.podmatch.com/hostdetailpreview/1729879899384520035bad21b⁠

Nick Groeneveld is a designer and User Experience expert who has been a valued collaborator on Podscan, my own software product. Nick works as a freelancer for a lot of companies that have no in-house design knowledge, and he's been navigating the rapid changes that AI tools like Lovable and vZero are bringing to the design world. With 10 years of professional design experience and a deep understanding of design theory, Nick brings a unique perspective on what happens when machines start creating interfaces that look surprisingly good.We also tackle deeper questions about whether AI is making us dumber, why human judgment remains irreplaceable, and how to use AI as a learning tool rather than just a productivity hack.This episode of The Bootstraped Founder is sponsored by Paddle.comThe blog post: https://thebootstrappedfounder.com/nick-groeneveld-exploring-ais-impact-on-modern-design/ The podcast episode: https://tbf.fm/episodes/407-nick-groeneveld-exploring-ais-impact-on-modern-designCheck out Podscan, the Podcast database that transcribes every podcast episode out there minutes after it gets released: https://podscan.fmSend me a voicemail on Podline: https://podline.fm/arvidYou'll find my weekly article on my blog: https://thebootstrappedfounder.comPodcast: https://thebootstrappedfounder.com/podcastNewsletter: https://thebootstrappedfounder.com/newsletterMy book Zero to Sold: https://zerotosold.com/My book The Embedded Entrepreneur: https://embeddedentrepreneur.com/My course Find Your Following: https://findyourfollowing.comHere are a few tools I use. Using my affiliate links will support my work at no additional cost to you.- Notion (which I use to organize, write, coordinate, and archive my podcast + newsletter): https://affiliate.notion.so/465mv1536drx- Riverside.fm (that's what I recorded this episode with): https://riverside.fm/?via=arvid- TweetHunter (for speedy scheduling and writing Tweets): http://tweethunter.io/?via=arvid- HypeFury (for massive Twitter analytics and scheduling): https://hypefury.com/?via=arvid60- AudioPen (for taking voice notes and getting amazing summaries): https://audiopen.ai/?aff=PXErZ- Descript (for word-based video editing, subtitles, and clips): https://www.descript.com/?lmref=3cf39Q- ConvertKit (for email lists, newsletters, even finding sponsors): https://convertkit.com?lmref=bN9CZw

Today's episode is part two of my visit to Musicnotes Headquarters in Madison, Wisconsin and it features Michael Sinshack, a publications administrator, and Joe Harris, a music specialist for Musicnotes.com.Both are experienced editors and engravers who've been working in digital sheet music since the very beginning and they have a lot of really great insight about music notation, quality control, and the human effort that is still required in this increasingly digital world.Musicnotes MarketplaceMusicnotes Signature Artists

What happens when technology, human connection, and sign language expertise come together to close access gaps for the Deaf community?In this episode, Shari Eberts sits down with Cirrus co-founders Chris Fillman and Rhett Youngberg to explore the mission behind CirrusTranslate—a new AI-assisted, human-delivered platform for American Sign Language (ASL) translation. The platform aims to increase accessibility while protecting the role of qualified interpreters.The conversation highlights challenges in interpreter education, limitations of automated tools, and how Cirrus is working to support Deaf access in healthcare, education, and beyond.

In this conversation, Dylan Silver interviews Nelson Bruton, a digital marketing expert specializing in the real estate sector. They discuss the unique aspects of Florida's real estate market, Nelson's journey into digital marketing, and the importance of human interaction in an increasingly automated world. Nelson emphasizes the need for brokers to effectively utilize their websites for lead generation and the significance of maintaining a strong local network. The conversation concludes with insights on navigating various marketing channels and the importance of consistency in marketing efforts. Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

Michael Reidy, a senior consultant at Interaction Associates, discusses the challenges and opportunities facing both new and experienced doctors, given the rise of virtual doctor visits and telemedicine, as well as the use of AI tools in the healthcare environment. While new doctors often possess strong technical skills, they may lack the interpersonal skills necessary to communicate effectively with patients. Experienced doctors may need a refresher on active listening skills to adapt to screen technologies.  While technology and AI tools can enhance the patient-doctor relationship by providing data and insights, the human interaction remains essential. Michael explains, "We are a 55-year-old company that has worked with clients ranging from healthcare to nuclear power to finance services. So we're providing tools to organizations to empower leaders, managers, individual contributors, and coaches to encourage performance and enhance capability." "New physicians are such a brilliant audience for us. I think usually because they're technically very brilliant. They have come through an exhaustive training and passed through many, many hurdles and bridges in order to arrive at their calling or their vocation. At the same time, they arrive with some experience of being with people who are sick or who are ill or who are wondering what is wrong with me, but not a lot. And so our job, we find, is to enable, to empower, and to engage the human side of the younger doctor. In fact, it applies very often to older practitioners also." #InteractionAssociates #MedTech #VirtualHealth #AI #MedAI #DoctorPatientRelationship       interactionassociates.com Listen to the podcast here

Michael Reidy, a senior consultant at Interaction Associates, discusses the challenges and opportunities facing both new and experienced doctors, given the rise of virtual doctor visits and telemedicine, as well as the use of AI tools in the healthcare environment. While new doctors often possess strong technical skills, they may lack the interpersonal skills necessary to communicate effectively with patients. Experienced doctors may need a refresher on active listening skills to adapt to screen technologies.  While technology and AI tools can enhance the patient-doctor relationship by providing data and insights, the human interaction remains essential. Michael explains, "We are a 55-year-old company that has worked with clients ranging from healthcare to nuclear power to finance services. So we're providing tools to organizations to empower leaders, managers, individual contributors, and coaches to encourage performance and enhance capability." "New physicians are such a brilliant audience for us. I think usually because they're technically very brilliant. They have come through an exhaustive training and passed through many, many hurdles and bridges in order to arrive at their calling or their vocation. At the same time, they arrive with some experience of being with people who are sick or who are ill or who are wondering what is wrong with me, but not a lot. And so our job, we find, is to enable, to empower, and to engage the human side of the younger doctor. In fact, it applies very often to older practitioners also." #InteractionAssociates #MedTech #VirtualHealth #AI #MedAI #DoctorPatientRelationship       interactionassociates.com Download the transcript here

Exciting news, Hero Makers! We're sharing a new episode of Why That Worked – Presented by StoryBrand.AI, with Donald Miller back in the host seat. This new show uncovers why certain ideas, brands, and strategies succeed—so you can think differently and apply those insights to your business and life.   We're only sharing these episodes in the former Marketing Made Simple feed for a limited time! Catch them early every Monday by subscribing to the StoryBrand YouTube Channel or following Why That Worked wherever you listen to podcasts.   Now, enjoy this week's episode of Why That Worked!   --   AI is everywhere and it's moving faster than most of us can keep up. For business owners and marketers, the challenge isn't just understanding the tools. It's figuring out how to use them without losing your voice, your brand, or your job. Should you be afraid of AI, or should you be doubling down? How do you stay relevant in a world where machines can write, code, and even strategize? The questions are big, but if you ignore them, you'll get left behind.   In this episode, Don and Kyle sit down with entrepreneur Jay Owen to explore the opportunities and risks AI presents for business owners. Jay shares how he's using AI in his agency, why it's not replacing creativity but enhancing it, and what mindsets will help you thrive in this new landscape. From automation to personalization, they dig into the tools that work and the principles that last. Tune in to learn how to adapt, lead, and stay human in the age of AI.   Resources mentioned in this episode: Business Builders AI with Jay Wispr Flow AI   Click HERE to find a StoryBrand certified marketing coach to help you grow your business!   --   Unlock the power of a framework that works—the StoryBrand Framework at StoryBrand.ai. It's like having the world's best copywriter create high-converting marketing whenever you need it. Start your free 7-day trial at StoryBrand.ai.   Learn how to make your marketing and messaging work using a proven framework in the updated book, Building a StoryBrand 2.0. Order it now on Amazon  or wherever you buy books!

AI is everywhere and it's moving faster than most of us can keep up. For business owners and marketers, the challenge isn't just understanding the tools. It's figuring out how to use them without losing your voice, your brand, or your job. Should you be afraid of AI, or should you be doubling down? How do you stay relevant in a world where machines can write, code, and even strategize? The questions are big, but if you ignore them, you'll get left behind.   In this episode, Don and Kyle sit down with entrepreneur Jay Owen to explore the opportunities and risks AI presents for business owners. Jay shares how he's using AI in his agency, why it's not replacing creativity but enhancing it, and what mindsets will help you thrive in this new landscape. From automation to personalization, they dig into the tools that work and the principles that last. Tune in to learn how to adapt, lead, and stay human in the age of AI.   Resources mentioned in this episode: Business Builders AI with Jay Wispr Flow AI   Click HERE to find a StoryBrand certified marketing coach to help you grow your business!   --   Unlock the power of a framework that works—the StoryBrand Framework at StoryBrand.ai. It's like having the world's best copywriter create high-converting marketing whenever you need it. Start your free 7-day trial at StoryBrand.ai.   Learn how to make your marketing and messaging work using a proven framework in the updated book, Building a StoryBrand 2.0. Order it now on Amazon  or wherever you buy books!

In this episode, Jess Werner, Chief Creative Officer at Sage Hospitality Group,  explores how AI is reshaping hospitality without losing its essential human touch. Jess explains how Sage integrates AI to enhance operational efficiency and brand consistency, from refining marketing strategies to maintaining impeccable guest experiences. Yet, she emphasizes that technology must complement, not replace, genuine human connection and creativity. Jess also shares why authentic, experiential hospitality will become even more valuable in an AI-driven future, underscoring the lasting importance of spaces that truly resonate with people. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Text us a pool question!In this episode, Sarah Bero walks through the pros, cons, and must-know facts about the most common pool cleaning systems—suction cleaners, pressure cleaners, robotic cleaners, and in-floor cleaning systems. With a no-BS approach, Sarah breaks down what each system does, what they don't do, and why no machine will ever fully replace the trained eye (and grit) of a human pool tech.

This episode features Dr. Dax Kurbegov, Senior Vice President of the Sarah Cannon Cancer Network at HCA Healthcare, discussing how HCA is identifying high-risk patients and improving preventative cancer care across diverse care settings. He shares how data, technology partnerships, and streamlined workflows are helping patients like Christina detect cancer early and drive better outcomes.To learn more about The Ambry CARE Program®, HCA's digital health partner, click here.

Zendesk CEO Tom Eggemeyer joins Michael Krigsman to discuss the impact of AI CX on customer expectations. They explore real-world lessons from the Zendesk AI journey, including what has worked and what hasn't. Learn how customer service is being reshaped by ChatGPT and artificial intelligence and machine learning.Key Topics Covered:The shift from traditional chatbots to reasoning AI agentsWhy Zendesk only gets paid when AI successfully resolves issuesHow AI is more accurate (and sometimes more empathetic) than humansThe surprising ways AI is changing customer service metricsReal-world examples of AI successes and failuresThe future of work in an AI-dominated landscape

In this conversation, Dylan Silver and Thomas Rendleman discuss the intersection of AI, branding, and marketing, particularly in the context of helping individuals and businesses capitalize on their ideas. They explore the challenges of project completion, the importance of establishing credibility through books, and the necessity of maintaining human connections in a technology-driven world. Rendleman shares insights on how to effectively use white labeling and marketing strategies to enhance visibility and attract clients, emphasizing the need for value and personal touch in business interactions.     Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

#581 Shane Balkowitsch is a dedicated wet plate collodion photographer whose passion for history, authenticity, and the human experience shapes both his artwork and his views on the future of photography. In this episode, Shane shares the journey that led him from having no experience with a camera to mastering one of photography's oldest analog processes—a craft involving silver on glass that dates back to 1851. He highlights how the permanence and tangible nature of wet plate images, created through capturing real light and human presence, starkly contrast with the ephemeral, intangible nature of digital and AI-generated images.KEY TOPICS COVEREDDefining Photography in the Age of AI - Shane and Raymond dissect the core of what makes an image a "photograph," highlighting the necessity of light, a subject, and a photosensitive medium or sensor. They underscore the risk of confusing AI-based image generation—which lacks these elements—with authentic photography, causing potential chaos in art, media, and historical documentation.Ethics, Ownership, and Historical Accuracy - Shane raises significant ethical concerns about AI training on billions of images without permission, including his own work, and questions who owns the resulting visuals. He warns about the dangers this presents to historical accuracy, imagining future scenarios where AI-generated portraits of people who never existed could mislead researchers or the public, blurring the line between fact and fiction.Terminology, Transparency, and the Future of Art - Shane advocates for distinct labeling of AI-generated imagery—suggesting terms like "promptography"—to prevent confusion and uphold the integrity of photography. He stresses the need for transparency so viewers know whether an image is a genuine photograph or an AI creation, believing that honesty and accurate terminology are essential as technology continues to evolve.IMPORTANT DEFINITIONS & CONCEPTSWet Plate Collodion Photography: An early analog photographic process invented in 1851, involving capturing images on glass plates coated with chemicals sensitive to light. Shane's work in this medium exemplifies photography's physical, archival, and intentional qualities.IMPORTANT DEFINITIONS & CONCEPTSWhat makes an image a photograph, and why does this distinction matter when considering AI-generated content?Should AI-generated images be considered art? If so, who holds the authorship—the prompt user or the AI?How might the widespread adoption of AI imagery change the way we perceive, document, or trust history?RESOURCES:Visit Shane Balkowitsch's Website - https://nostalgicglasswetplatestudio.zenfolio.com/Follow Shane Balkowitsch on Instagram - https://www.instagram.com/balkowitsch/Sign up for your free CloudSpot Account today at www.DeliverPhotos.comConnect with Raymond! Join the free Beginner Photography Podcast Community at https://beginnerphotopod.com/group Get your Photo Questions Answered on the show - https://beginnerphotopod.com/qa Grab your free camera setting cheatsheet - https://perfectcamerasettings.com/ Thanks for listening & keep shooting!

In this episode of the HR Leaders Podcast, we're joined by Seán Delea, Senior Manager of Talent Acquisition at Greenhouse Software. Sean breaks down how Greenhouse is rethinking the recruiting experience with the help of AI, without losing the human touch. From AI-generated scorecards to candidate personalization via “My Greenhouse,” Sean explains how recruiters can manage a 121% spike in applications without being overwhelmed. He also shares his own journey from Cork to leading Greenhouse's global recruiting, and what makes their ATS stand out in a crowded space.

Most people avoid cold calls. Gabe Lullo built a multi-million dollar company on them. Gabe Lullo didn't take a traditional route to the top. He started in the trenches, working the phones as an SDR, and built his way up to CEO of Alleyoop, a global sales development firm making over 11 million cold calls a year. Along the way, he juggled rejection, resilience, and yes—actual juggling. In this episode of Rising Tide Startups, host Kevin Prewett sits down with Gabe to unpack the real story behind scaling a sales-driven company from scratch. With a degree from the Barney School of Business and more than a decade running his own sales, marketing, and training firm, Gabe brought deep experience in recruiting and leadership before ever stepping into the CEO seat. He shares how those early roles, from executive search to culture-building, shaped how he leads today. Gabe also unpacks why sales development should be treated as its function, why cold calling still works, and how product-market fit makes or breaks a sales strategy. Beyond tactics, the conversation explores leadership, culture, and building teams that scale. Gabe shares why every hire interviews with him personally, how he empowers leaders to own decisions, and the mindset that's carried him from startup days to leading a 100+ person team. His story is grounded in grit, but it's also filled with systems and structure that anyone can learn from. Key Takeaways: Cold Calling Isn't Dead—It Just Needs a Human Touch. Despite spam filters and caller ID, phone calls are still the fastest way to book meetings when done correctly. Leadership can be earned from the ground up. Experience at every level of a company builds the kind of perspective and empathy that drives strong, effective leadership. Sales Is About Grit, Not Just Technique.  Red Apples, Green Apples, Rotten Apples. This is a powerful metaphor for: 10% are “red apples”—ready to buy. 10% are “rotten apples”—never going to convert. 80% are “green apples”—undecided, and this is where great salespeople shine. Success in sales comes from nurturing the green apples through timing, perspective-shifting, and persistence. Rejection builds resilience. Facing consistent “no's” in business teaches adaptability, sharpens communication, and strengthens long-term confidence. Don't scale without product-market fit. No amount of leads or marketing can fix a poor offering. Sustainable growth starts with a clear value proposition and a validated market need. If you're not excited to sell it, neither will your team be. Listen to the full conversation here: YouTube: https://www.youtube.com/@risingtidestartups Apple Podcast: https://podcasts.apple.com/us/podcast/rising-tide-startups/id1330525474 Spotify: https://open.spotify.com/show/2eq7unl70TRPsBhjLEsNZR Connect with Gabe: LinkedIn: https://www.linkedin.com/in/lullo/  Alleyoop's: https://alleyoop.io/  Closing thought: “You can start at the bottom, take every hit, and still build something extraordinary—if you stay hungry and never stop showing up.” Please leave us an honest rating on Spotify, YouTube, or Apple Podcasts. Shoutout to our Great Sponsors:  Naviqus Virtual Services - Hassle-free administrative support services that are efficient, affordable, and tailored to your needs. Check out https://naviqus.com now to jumpstart your business for 2024! Podbrand Media - Have you ever considered starting your own podcast for your company or brand?  Podbrandmedia.com can help.  We create podcasts that actually make you money!   

How do you lead organizational transformation when AI is moving faster than your roadmap can keep up?   Carlie Bissler, a product leader at McKesson, breaks down what it takes to guide large enterprises through change in the age of AI. From building trust and authenticity as a leader to shifting from "change management" to "change leadership," Carlie shares pragmatic advice for preparing your teams — and yourself — for the unknown.   She also gets real about fear in the workplace, the shame some still feel about using AI tools, and why the best CX transformations start on the inside. If you're navigating the messy middle of enterprise innovation, this episode is your blueprint for embracing agility, empowering your people, and staying human in an increasingly automated world. Key Moments:   00:00 Change Leadership, Innovation, and AI04:46 Who is Carlie Bislser of McKesson?06:13 The Role of Psychology in Leadership14:20 Navigating Organizational Transformation18:33 Embracing AI and Building Trust29:12 The Growing Fear of AI in the Workplace34:32 The Shift from AI as a Cost Center to an Asset38:03 Mentorship and Community43:13 Preparing for AI-Driven Transformation45:43 The Human Touch in Customer Experience50:57 Lightning Round: Quick Insights & Advice –Are your teams facing growing demands? Join CX leaders transforming their AI strategy with Agentforce. Start achieving your ambitious goals. Visit salesforce.com/agentforce Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org

Curious about the real impact of AI in healthcare – and in athenaOne? In our latest episode of the athenahealth podcast, we're joined by athenaClinicals vice president Chad Dodd and Chief Medical Officer Dr. Nele Jessel for a discussion of how AI-driven tools are streamlining workflows, cutting documentation time, and supporting care teams in new ways. Explore the journey from cautious optimism to growing trust in AI – and see how we're building AI to support, not replace, the clinical care team.

In this episode, Justin Santamaria discusses the evolution and impact of remote fitness coaching. Starting with his background at Apple and Airbnb, Justin shares how his past experiences in developing cutting-edge communications technology helped shape the foundation of a new approach to personal training. The conversation highlights the integration of human coaching with advanced AI tools, emphasizing the importance of human connection and personalized guidance in fitness. With insights into the potential of AI to revolutionize coaching, Justin explains how technology can scale personal training and make high-quality coaching more accessible. The discussion also explores the implications of AI on various industries, the balance between AI and human elements, and the future possibilities in the fitness domain.   LINKS- https://goteamup.com/  https://podcastcollective.io/

On this episode, I'm joined by a producer who cuts through the noise: Guffy Wright from The Mahoney Group. If you're an insurance professional trying to be everything to everyone, you are about to get run over. I'm not saying that to be negative, but to be real with you: focusing on the wrong clients is the fastest way to burn out and kill your growth.Guffy joins me to break down the exact mindset and strategies he used to double his own business. We get into why "a lot of little things" done consistently is the real secret, how to identify the psychographics of a perfect client, and why saying "no" is one of the most powerful tools you have. This is your chance to build a real strategy while everyone else is just chasing leads.▶▶ Sign Up For Our Social Media Sales Seminar:https://www.completegameu.com/registration-SMSSKEY MOMENTS(00:00:00) Using Digital Strategy To Build A National Insurance Brand | with Guffy Wright(00:05:00) Targeting Growth-Minded Clients(00:09:00) Attracting Ideal Clients through Psychographics(00:11:54) Specializing in Niche Markets for Growth(00:15:05) Athletes with Grit and Empathy in Insurance(00:29:06) “Antifragile” Leadership(00:38:54) Prioritizing the Human Touch in SalesCONNECT WITH ANDY NEARY

All we hear about is AI this, AI that. And yet trying to keep up with all the changes can be overwhelming. Many operators are simply rejecting it outright, or knowingly keeping their heads buried in the sand.So Mitch Bach sat down with Janette Roush, the "Chief AI Officer" for Brand USA, to ask a fundamental question: what are some practical ways a tour operator can get started using AI effectively for their tour business? This isn't a technical, advanced conversation, but rather a clear-eyed overview of the benefits of just getting started and a practical approach to do just that. It's a great first step for those wondering where to begin.Janette is a master communicator on this topic, and everyone should follow her on LinkedIn!

Your brand doesn't need more content… it needs more connection. In this episode, Neil sits down with Axel Arzola, a filmmaker-turned-brand strategist who has helped scale content for companies, influencers, and major YouTube channels like Impact Theory.They unpack what's really working in content today, from “FaceTime-style” ads and emotional storytelling to using data to drive massive reach on YouTube and beyond. Whether you're a founder, content creator, or brand builder, this episode will shift the way you think about audience connection and creative testing.In This Episode, We Cover:✅ Why AI content can't replace human storytelling✅ The rise of FaceTime-style content and how it's outperforming flashy videos✅ Why you shouldn't “fight the platform” when scaling content✅ How to build brand resonance by understanding your actual buyer✅ The value of running multiple creative angles—not just one big idea✅ How data and narrative work together to scale brand reach✅ Axel's journey from Cuba to directing content for millions of viewersChapters:[00:01:32] Axel Arzola: From Filmmaking in Cuba to Brand Storytelling[00:02:00] AI-Powered Content Is Everywhere, but Is It Working?[00:06:00] Are We Entering the Era of Deepfake Conversations?[00:08:23] Can AI Be Useful Without Losing the Human Touch?[00:15:18] Building a Narrative That Resonates With Your Real Customer[00:18:00] The Secret to Better Product Research (Hint: Facebook's Listening)[00:22:00] Why Data Should Inform Your Creativity[00:25:11] The Intersection of Filmmaking and Business Growth  

Go to https://cozyearth.com and use code HUMANHR for 40% off their best-selling sheets, pajamas, towels, and more. And if you get a post-purchase survey? Let them know you heard about Cozy Earth right here.In this episode, Traci Chernoff and Jennifer Hahn discuss the integration of AI in recruiting, emphasizing the importance of maintaining a human touch in the hiring process. They explore how AI can enhance efficiency, the strategic role of recruiters, and the significance of personal branding in resumes. The conversation also addresses fears surrounding AI in the workforce and the necessity of human discernment in candidate evaluations.Chapters00:00 Introduction to AI in Recruiting02:56 The Role of AI in Enhancing Recruitment05:54 Strategic Human Element in AI Utilization08:56 AI Tools and Candidate Experience12:01 Navigating AI Fears in the Workforce14:57 The Importance of Personal Touch in Resumes18:05 Standing Out in the Job Market20:57 Assessments and AI in Candidate Evaluation23:56 The Human Touch in Recruitment Processes27:08 Final Thoughts on AI and Human InteractionWe hope you enjoyed this episode with Jennifer Hahn. If you found our discussion insightful, we'd like you to take a moment to rate our podcast. Your feedback helps us grow and reach more listeners who are passionate about these topics. You can also leave a review and tell us what you loved or what you'd like to hear more of - we're all ears!Don't forget to rate, review, and subscribe! Plus, leave a comment if you're catching this episode on Spotify or YouTube.About Our Guest: Jennifer Hahn is the Founder & CEO of J Recruiting Services, a boutique recruiting firm that partners with leading retail brands across the U.S. to deliver top-tier talent. Jenn's professional journey began as a District Manager for a Top 10 Global Retailer, where she successfully led operations teams for five years. She later transitioned into sales leadership roles before finding her true calling in recruiting. It didn't take long for Jenn to realize she had discovered her zone of genius. In 2017, Jenn founded J Recruiting Services to serve the industry she knows and loves—retail. A self-proclaimed “retail nerd,” she created the firm to deliver tailored recruiting solutions that align with her clients' unique needs. Today, as CEO, Jenn leads her team in placing top talent in roles across store operations, warehouse leadership, and executive positions for major retail brands across the nation. Her team's mission is clear: deliver exceptional results that encourage both clients and candidates to expect more from external recruiters. They're more than just recruiters—they're true partners.Recognized as a Top Woman in Grocery by Progressive Grocer in 2023 and featured in Yahoo Finance, Jenn is passionate about giving back. She is a member of NextUp, an organization advancing women in business, and mentors veterans transitioning to corporate careers through American Corporate Partners (ACP). Jenn's commitment to empowering others and connecting great people to great opportunities is at the heart of everything she does.Connect with Jennifer Hahn here:LinkedIn: https://www.linkedin.com/in/jenn-hahn-5698b66a/ and https://www.linkedin.com/company/jrecruitingservices/ Website: https://jrecruitingservices.com/ Facebook: https://www.facebook.com/JRecruitingServices/ Connect with Traci here: ⁠https://linktr.ee/HRTraci⁠Disclaimer: Thoughts, opinions, and statements made on this podcast are not a reflection of the thoughts, opinions, and statements of the Company by whom Traci Chernoff is actively employed.Please note that this episode may contain paid endorsements and advertisements for products or services. Individuals on the show may have a direct or indirect financial interest in products or services referred to in this episode.

No matter what anyone says, cold calling isn't dead. The digital world just made it harder than it used to be.This is why I'm revisiting episode 1730 with my guest, Gabe Lullo. He shares his expertise and insights on cold calling and sales strategies in this ever-evolving landscape. Is Cold Calling Dead?Addressing the prevalent debate, Gabe firmly asserts that cold calling is far from dead.Supported by data and real-life experience, he emphasizes the effectiveness of cold calling in qualification, call-to-action, and appointment setting, debunking the myths surrounding its relevance in the current sales environment.Modern Sales ApproachGabe stresses the importance of an omnichannel approach, integrating call, email, and social platforms to establish meaningful and relevant connections with prospects. He emphasizes the need for high-volume activity paired with a relevant message, highlighting the power of personalization and the human touch in driving engagement.Strategies for Relevant MessagingGabe delves into the nuances of crafting relevant messaging, emphasizing the importance of relevance over mere personalization. He shares insights on identifying and leveraging data providers to tailor messages according to the prospects' specific verticals and ICPs, and the significance of using technology for optimizing communication channels.The Role of Human Touch and EmpathyWe explore how human touch, empathy, and personalized, relevant communication set sales professionals apart in the current market. Gabe emphasizes the need to sound like a human, not an AI bot, illustrating how to engage prospects effectively and foster genuine connections.Optimizing SequencingGabe challenges the traditional sequence approach, advocating for a burst of activities across multiple channels rather than drawn-out, segmented sequences. He highlights the significance of engagement and conversation to drive effective communication, emphasizing the need to adapt and modernize sales strategies.Mastering the Cold CallGabe shares valuable insights into mastering the art of cold calling, stressing the need for extensive training and knowledge of objection handling. Understanding and anticipating objections empowers sales professionals to navigate conversations effectively and win at cold calling."Relevance matters more now. That human touch is what sets individuals apart from the low-hanging fruit." - Gabe Lullo.ResourcesConnect with Gabe on LinkedIn.If you like more guidance with improving your sales skills, join my Sales Mastermind Class.Sponsorship OffersThis episode is brought to you in part by Hubspot.With HubSpot sales hubs, your data tools and teams join a single platform to close deals and turn prospects into pipelines. Try it for yourself at hubspot.com/sales.2. This episode is brought to you in part by LinkedIn.Are you tired of prospective clients not responding to your emails? Sign up for a free 60-day trial of LinkedIn Sales Navigator at

Ralph Burns and Lauren Petrullo sit down with online video storytelling expert Ian Garlic to unpack the collision of artificial intelligence and video marketing. Broadcasting from the legendary Casa de Garlic, they dive into how AI is reshaping content creation—and the critical difference between smart augmentation and soulless automation. Ian shares insider tools, real-world use cases (including a wild Florida Bar AI debacle), and a framework for scaling video that connects, converts, and ranks. From Descript to Airtable to human intuition, this episode is a must-listen for marketers navigating the noisy world of AI-generated everything.Chapters:00:00:00 - Welcome to the Perpetual Traffic Podcast00:00:35 - The Wild Rise of AI in Video Content00:02:04 - Is Human Video Dead? The Future of AI Creation00:03:11 - When AI Hallucinates: Risks, Ethics, and Epic Fails00:05:31 - SEO Flashbacks and What AI is About to Break00:11:30 - Behind the Curtain: AI Tools That Actually Work00:12:33 - Turning Prompts Into Profit: Smarter Content With AI00:14:28 - Airtable Hacks That Supercharge Your Workflow00:16:42 - Why AI Alone Will Tank Your Audience Targeting00:17:20 - Human Touch vs. AI Logic: Striking the Right Balance00:18:17 - CMOs, Here's Where AI in Marketing is Headed Next00:19:59 - How Pro Editors Use AI Without Losing the Plot00:22:08 - Um, Wait—Do Imperfections Build Trust?00:24:15 - Jungle Stories, Tall Hair, and Total Authenticity00:26:30 - Final Takeaways, Laughs, and Where to Find IanLINKS AND RESOURCES:Video Case StoryConnect with Ian on LinkedInYouTube: Video Case Story Tier 11 on YouTubeGet Your Marketing Performance Indicators™ Checklist Now!Tier 11 JobsPerpetual Traffic on YouTubeTiereleven.comMongoose MediaPerpetual Traffic SurveyPerpetual Traffic WebsiteFollow Perpetual Traffic on TwitterConnect with Lauren on Instagram and Connect with Ralph on LinkedInThanks so much for joining us this week. Want to subscribe to Perpetual Traffic? Have some feedback you'd like to share? Connect with us on iTunes and leave us a review!Mentioned in this episode:Unbounce - Code PT10off