Podcasts about Human touch

Healthcare is changing faster than ever, but it is not just about new technology. It is about patients becoming active, equal partners in their own care. In this episode, Mike Sacopulos sits down with Bertalan Mesko, PhD, director of The Medical Futurist Institute and author of The Guide to the Future of Medicine, Technology, and the Human Touch, to explore how patient empowerment is reshaping the future of medicine. Mesko explains why the biggest shift in modern healthcare is not AI or digital tools — it is the idea of patients becoming “members of their own medical team” and working side-by-side with their doctors. He shares practical advice for policymakers, healthcare professionals, and patients on how to navigate this new era, from mastering AI tools to building stronger doctor-patient relationships. Key topics include: - Why patients are the most underutilized resource in healthcare - The importance of starting with partnerships, not technology - Predictions for remote care and the challenges ahead - Surprising insights into skills doctors will need in the future (hint: it involves AI prompts!) This episode is packed with thought-provoking ideas about the evolving doctor-patient relationship and what it means for the future of primary care. Tune in to hear Mesko's vision for a healthcare system that puts patients at the center, and why he believes medical future studies should become a scientific discipline. Learn more about the American Association for Physician Leadership at www.physicianleaders.org.

A recent survey among 2,000 patients in the USA revealed a growing openness to AI in healthcare, especially when it enhances time with physicians. The majority of patients support AI tools if used as ambient listening devices leading to more direct interaction with the HCP allowing more face-to-face time. However, concerns remain, particularly around AI when used for diagnosis. 55% of patients still feel uneasy about AI making clinical decisions. Therefore, there is an increasing request for transparency when AI is used in this case and for follow-ups like lab results. However, it might be recognised that if AI is used automating repetitive tasks and expanding care capacity, it might support healthcare workforce current crisis. Ultimately, the future of AI in healthcare depends on trust, transparency, and collaboration, with both patients and providers at the centre.

Have you ever meant to follow up with a patient… and then life happened? The sticky notes, the to-do lists, the reminders you forgot to check, and suddenly a week  has gone by. At this point, it feels awkward to respond, and you realize you seriously dropped the ball. I've been there, and it's no fun. In this personal episode of The Clinical Entrepreneur Podcast, I'm sharing what's not been working and how I've finally figured out how to automate these follow-up tasks in a way that feels human, not robotic.  Good intentions and a memory-dependent system will never get the job done consistently. But I finally figured out how to create follow-up automations that feel human, sound human, and make the patient/recipient feel as if they're talking to me.  Here's what you'll learn in this episode: Why manual follow-ups will always break down (it's not your fault) The mindset shift that makes automation feel personal, not cold Why Practice Better or Jane can't replace a real CRM (and how they work together) The 3-step starter plan to simplify tags and build one workflow at a time Quick-win automations you can set up now… like new patient check-ins, supplement nudges, and reactivations How AI can help you write evergreen messages that sound warm and human And because I don't want you to just hear the idea, I want you to use it, I've also included a free resource with the exact Review Request Automation we use in our practice. It's short, simple, and effective. Tag the right patients, let it run, and watch those reviews come in like clockwork.

What if I told you there's a way to grow your business and deliver exceptional results around the clock without adding a single salary to your payroll? Here's the problem every owner faces: you need more hands on deck to grow, but hiring means higher overhead, longer training periods, and the constant worry that your best people might leave for greener pastures. You're caught in that classic trap. You can't scale without people, but people are expensive, unreliable, and frankly, we need sleep. But what if you could build a workforce that never calls in sick, never asks for a raise, and works tirelessly to deliver results for your clients 24/7? Today, I'm thrilled to introduce you to Cien Solon, a true pioneer who's cracked the code on this exact challenge. She's the founder of LaunchLemonade, which she describes as "the Canva for AI agents," and she's on a mission to ensure no one gets left behind in the AI revolution. But here's what makes Cien's story so compelling for agency owners: She's been integrating AI solutions for businesses since 2018, managed big teams and budgets in her fintech days, and now runs her current business lean with just her co-founder and an army of AI agents. With barely any marketing spend, they've built a community of over 3,000 users who have created more than 10,000 AI assistants and agents on their platform. She's not just talking theory—she's living proof that this approach works. The AI Hat Podcast host Mike Allton asked Cien Solon about: ✨ AI Agent Economics - Discover how replacing traditional hires with AI agents can dramatically reduce overhead while improving client delivery timelines. ✨ Entrepreneurial AI Mindset - Learn the specific skills and thinking patterns needed to identify automation opportunities within your solopreneur operations. ✨ Practical Implementation Roadmap - Get a clear step-by-step approach for building your first AI agents without technical expertise or massive upfront investment. Learn more about Cien Solon Connect with Cien Solon on LinkedIn Follow Cien Solon on Instagram Follow Cien Solon on Threads CHAPTERS: 00:00 Setting Clear Goals for AI Implementation 01:08 Introduction to The AI Hat Podcast 02:17 Meet Cien Solon: AI Pioneer and Founder of Launch Lemonade 04:50 Cien's Journey: From Big Teams to Lean AI Operations 08:40 Understanding AI Agents and Their Impact 11:10 Maintaining a Human Touch with AI 13:52 Practical Steps for Solopreneurs and Business Owners 26:06 The Economics and ROI of AI Agents 30:13 Common Mistakes and Learning Moments with AI 32:04 Final Thoughts and Where to Connect with Cien SHOW TRANSCRIPT & NOTES: https://theaihat.com/how-to-build-an-ai-agent-army-that-delivers-results-while-you-sleep/ Tired of pouring your energy into a 'leaky bucket?' Pinpoint your biggest business bottleneck in just 2 minutes with my free diagnostic quiz. Get your free diagnosis and start plugging the leaks at: theaihat.com/diagnostic Produced and Hosted by Mike Allton, founder of The AI Hat. He's a Business Systems Strategist who helps overworked solopreneurs and creators stop being employees in their own businesses. After building his own successful solo ventures for over a decade, Mike now teaches entrepreneurs how to build AI-powered operational systems that reclaim their time and allow them to finally scale. Interested in being a guest? We're looking for experts who help solopreneurs build better, more scalable businesses. Reach out to Mike to learn more. Learn more about your ad choices. Visit megaphone.fm/adchoices

As AI tools become more embedded in creative workflows, what happens to intuition, craft, and authorship? In this behind-the-scenes episode, we discuss recent articles and interviews published by Scandinavian MIND. The conversation touches on emerging design practices like vibe coding, the rise (and limits) of prompting, and why Nordic creatives continue to emphasise human-centric strategy.In this conversation, we talk about:How AI challenges the role of human intuition in design and storytellingWhy creativity is becoming a shared task between humans and machinesWhat brands and creatives must do to stay relevant in an age of algorithmic discoveryWith:Konrad Olsson, Editor-in-Chief and FounderErik Olofsson-Havikko, Co-Founder and Creative DirectorLouise Holmström, Editorial Assistant—Scandinavian MIND is a media platform and branding agency operating at the intersection of lifestyle industries and tech. Sign up for our newsletter:www.scandinavianmind.com/newsletters Hosted on Acast. See acast.com/privacy for more information.

Just wrapped up an incredible day at IHR London Live! Here are my top takeaways from this year's event:

After more than 25 years of treatment at the same small-town hospital, Heather shares how changes in systems and processes have stripped away what once made her infusion experience bearable—the human connection. In this candid conversation, Heather and Larry unpack how rigid procedures, check-ins, and hoops designed to satisfy administrators can leave patients feeling like numbers instead of people.They talk about:The difference compassionate nurses and personal relationships make in patient care.How “systems” often prioritize efficiency and liability over humanity.Why being seen and treated as a person—not just a patient—matters so much.Practical advice on advocating for yourself when the system feels stacked against you.Whether you're a patient, caregiver, or healthcare professional, this episode is a reminder that true healing goes beyond medicine—it's about dignity, respect, and human connection.

Text me and tell me what you think of this ep. Meet Angie HERE Meet Penelope HEREIn this episode of 'Designing Success from Study to Studio,' host Rhiannon Lee, founder of Oleander and Finch Design Studio, delves into the world of property styling with guest Angie, a thriving property stylist and interior designer from Meraki Property Styling and Interior Design in Melbourne. Angie shares her journey from starting with basic stock to now styling high-end homes, emphasizing the importance of pricing, quoting systems, cash flow, and industry networking. The conversation covers the challenges of competitive pricing, the role of technology and AI in the industry, and the dynamic nature of property staging. Listeners also gain insights into the practical steps and mindset shifts required for success in property styling, highlighting the importance of relationship-building with real estate agents, efficient quoting processes, and adapting to industry trends. Rhiannon and Angie's candid discussion provides valuable lessons for both emerging and seasoned designers looking to navigate the complexities of the property styling industry.00:00 Introduction to Designing Success00:54 Meet Angie: From IKEA to High-End Homes01:48 A Funny Story: How Angie and I Met04:32 The Reality of Property Styling05:09 The Fast-Paced World of Property Styling10:46 Challenges and Strategies in Property Styling19:24 The Impact of AI and Technology in Property Styling20:23 Time-Saving Tools and Business Growth37:01 Navigating AI in the Industry37:34 The Human Touch in Interior Design39:49 Marketing Strategies for Property Stylists41:12 Building Relationships with Real Estate Agents43:04 Challenges and Realities of Property Staging46:23 The Importance of Professionalism and Quality54:45 Running a Business: Expectations vs. Reality57:20 Continuous Learning and Adaptation01:05:24 Wrapping Up and Future PlansThanks for listening to this episode of "Designing Success: From Study to Studio"! Connect with me on social media for more business tips, and a real look behind the scenes of my own practicing design business. Grab more insights and updates: Follow me on Instagram: https://instagram.com/oleander_and_finchLike Oleander & Finch on Facebook:https://www.facebook.com/oleanderandfinch For more FREE resources, templates, guides and information, visit the Designer Resource Hub on my website ; https://oleanderandfinch.com/ Ready to take your interior design business to the next level? Check out my online course, "The Framework," designed to provide you with everything they don't teach you in design school and to give you high touch mentorship essential to having a successful new business in the industry. Check it out now and start designing YOUR own successTHE FRAMEWORK ( now open) https://www.oleanderandfinch.com/the-framework-for-emerging-designers/ Remember to subscribe to the podcast and leave a review. Your feedback helps me continue providing valuable content to aspiring interior designers. Stay tuned for more episodes filled with actionable insights and inspiring conversations. ...

How AI and Data Shape Modern Customer Experience and Engagement  Shep interviews Chris Koehler, Chief Marketing Officer at Twilio. He talks about creating exceptional customer experiences by leveraging personalization, customer trust, and AI.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What defines an amazing digital customer experience today?  How can businesses personalize digital interactions?  Why is trust crucial in building long-term customer relationships?  Why is it important for companies to use customer data responsibly and transparently?  How does reducing friction impact customer satisfaction and retention?  Top Takeaways:    Personalization isn't just about using someone's name but about remembering their preferences, past actions, and making timely suggestions that fit their needs. When customers receive an experience that feels like it was made just for them, it leaves a strong, positive impression.   Customers love it when a company remembers who they are and what they like, so they don't have to repeat themselves every time they interact or use another channel to communicate.  Customers expect brands to use their data wisely and responsibly. It's not just about protecting information. It is also about applying it in ways that matter to customers. Trust is built when companies use data to solve problems or anticipate customer needs.  Transparency is the foundation of customer relationships. When companies are up front about when customers are talking to AI and make it easy for them to connect with a human when necessary, they like the experience and feel respected and cared for.   Making every step in the customer journey easy encourages customers to keep doing business with a company. If it's quick and simple to sign up, get help, or find what they need, customers are much more likely to come back.  Customers want to communicate in the way that fits their situation and preferences. Companies need to be mindful of where their customers want to interact with them, whether it is by phone, chat, email, or social media.   Different generations may have different preferences for communicating with a brand, but everyone likes having options. For example, customers may start with a chatbot but end up needing to talk to a human to solve complex or sensitive issues. Modern customer expectations include a consistently positive experience across multiple channels.  Automating routine tasks through AI can make processes faster and more consistent, but it shouldn't detract from the human element of customer service. While technology can handle simple tasks quickly and efficiently, there are complex issues that need human intervention.   Plus, Chris shares important and interesting stats on customer experience, AI, and personalization from Twilio's 2025 State of Customer Engagement Report. Tune in!  Quote:   "At the end of the day, people really don't care which channel they use. They just want the problem solved."    About:    Chris Koehler is Chief Marketing Officer at Twilio, a cloud communications platform that enables businesses to seamlessly integrate messaging, voice, and video capabilities into their applications to enhance customer engagement.    Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

AI may be the buzzword of the decade, but its success depends on something far older—human connection. Join healthcare leader Nio Queiro for a candid discussion on demystifying AI, building trust across teams, and turning innovation into lasting operational change.Brought to you by www.infinx.com

Send us a textIn this episode of the AI Advantage series, Matt Brown sits down with Andy Ballard, CEO of Eastern Sports Management, to explore how AI is reshaping the $120 billion sports tourism industry. Andy shares his journey from teaching and coaching to building sports facilities that serve millions, and how technology now plays a central role in everything from RFP responses to referee audits. Together, they discuss the balance between efficiency and human connection, why AI should be seen as a “doer” rather than a “thinker,” and how exposure to AI in business and education can create lasting impact. Support the show

Send us a textRay Woodworth, a 25-year veteran in hearing healthcare, brings his passion for perfection in ear impressions to this compelling conversation about the art and science of customization. Having been mentored directly by Starkey founder Bill Austin since 2002, Ray shares profound insights that challenge conventional thinking about hearing technology fittings."The ear is the boss," Ray explains, revealing how this seemingly simple concept transformed his approach to patient care. He takes us behind the scenes of the hearing aid manufacturing process, offering rare perspective on why custom solutions often outperform standard dome fittings – particularly for moderate to severe hearing losses. Through vivid examples and personal experiences, Ray demonstrates how custom ear molds can dramatically improve sound quality, streaming clarity, and overall patient satisfaction.The discussion delves into the delicate balance between objective measurements and subjective patient experiences. While Real Ear verification serves as an excellent starting point, Ray emphasizes that the patient's perception must ultimately guide the fitting process. "People don't care how much you know until you show how much you care," he shares, highlighting why relationship-building trumps technical expertise when creating loyal, satisfied patients.Ray also addresses the evolution of impression-taking technology, comparing traditional silicone methods with newer scanning systems. Rather than simply advocating for one approach, he stresses that mastery comes through practice and understanding the unique characteristics of each patient's ear anatomy. His passion for craftsmanship shines through as he describes working with challenging cases and finding solutions for even the most difficult ear canals.What's your approach to customization in hearing healthcare? Are you taking the time to truly understand your patients' unique needs? This episode will inspire you to reconsider how personalization and human connection can elevate patient outcomes in an increasingly technological world. Connect with the Hearing Matters Podcast TeamEmail: hearingmatterspodcast@gmail.com Instagram: @hearing_matters_podcast Twitter: @hearing_mattasFacebook: Hearing Matters Podcast

Artificial Intelligence and robotics are reshaping restaurants and hospitality in Europe. Over 70% of innovations focus on back of the house processes like inventory, finance, and staff scheduling, delivering efficiency that guests never see.

In this episode of Future Fuzz, Justin sits down with Charles Tenot, CEO of Lemlist, to unpack the state of outbound sales in an era of automation overload. Charles shares how Lemlist is helping sales teams break through inbox fatigue with personalized, intent-driven outreach, while steering clear of the “spray and pray” approach damaging the industry.From dissecting cold email spam to revealing why quality beats quantity every time, Charles also dives into the right way to combine LinkedIn and email, the importance of authentic engagement, and Lemlist's own content playbook that fuels long-term trust. He also previews his upcoming Sassiest talk on breaking through revenue plateaus, doubling Lemlist's ARR from $15M to $32M in just 18 months.Guest BioCharles Tenot is the CEO of Lemlist, a next-generation sales engagement platform enabling teams to scale personalized outreach without sacrificing quality. Before stepping into the CEO role, Charles served as Lemlist's COO and, prior to that, as Chief Revenue Officer at Skello, where he scaled the revenue team from 20 to 150 people.Known for his candid take on outbound sales best practices, Charles actively shares insights on LinkedIn, speaks at leading SaaS events, and champions a “give value first” approach to marketing and sales. Under his leadership, Lemlist has doubled ARR in just 18 months by focusing on quality, authenticity, and strategic growth execution.TakeawaysThe outbound industry is flooded with high-volume, low-quality outreach, hurting everyone.Quality beats quantity: personalized, relevant outreach drives better results.LinkedIn + email together outperform either channel alone.Authentic, human engagement is the antidote to automation fatigue.Content should be high-quality and trust-building, avoid “fluff” downloads.Growth plateaus can be broken with focused strategy and market-driven narratives.Chapters 00:00 Welcome & Introduction to Charles Tenot 01:07 How the Outreach Landscape Has Evolved 03:27 The Rise of High-Volume Spam Tactics 04:55 Why “Spray and Pray” Damages the Industry 06:50 Quality Outreach: Lessons from a Top BDR 08:35 LinkedIn's Strengths & Limitations for Sales 12:32 Boosting Acceptance & Reply Rates on LinkedIn 15:17 Balancing Automation with Human Touch 17:20 Lemlist's Content Playbook for Customer Value 20:09 Running Webinars that People Actually Attend 21:36 Thought Leadership vs. Overly Commercial Pitches 22:54 Why Bad Content Erodes Brand Trust 24:09 Sassiest 2024: Breaking the $15M ARR Plateau 25:12 Closing & Where to Follow CharlesLinkedInFollow Charles Tenot on LinkedIn Follow Justin Campbell on LinkedIn

"Good entrepreneurs fall in love with their solution and their platform, but great entrepreneurs fall in love with the problem." - Matt ScovilMatt Scovil and Nathan Gilchrist of Medefy Health, have fallen in love with one of the biggest problems in benefits: nobody wants to engage with them. They joined the show to discuss their journey of building a platform designed to solve the engagement crisis and simplify the healthcare experience for everyone.Matt and Nathan break down their "bottoms-up" approach to this problem, which focuses on engaging members when they need help through a high-touch, live support model delivered via mobile app. We discuss how they use the psychology of "loss aversion" and constant communication to drive engagement rates over 90%.We also explore how Medefy acts as the "quarterback" for a health plan, removing friction by navigating members to the right solutions. This is all part of their vision for the future of healthcare, where the experience is "heavily, heavily individualized" for each person.Chapters:(00:00:00) Why Employees Would Rather Clean a Toilet Than Use Their Benefits (00:04:18) Cleaning a Toilet vs. Learning Your Benefits (00:08:46) Falling in Love with the Problem, Not the Solution (00:14:23) The Power of Live, Human Support (00:19:08) Using "Loss Aversion" to Drive Engagement (00:34:54) The Quarterback for Your Health Plan (00:47:57) How AI is Augmenting the Human Touch (01:00:01) The Future of Healthcare is "Individualized"Key Links for Social:@SelfFunded on YouTube for video versions of the podcast and much more - https://www.youtube.com/@SelfFundedListen/watch on Spotify - https://open.spotify.com/show/1TjmrMrkIj0qSmlwAIevKA?si=068a389925474f02Listen on Apple Podcasts - https://podcasts.apple.com/us/podcast/self-funded-with-spencer/id1566182286Follow Spencer on LinkedIn - https://www.linkedin.com/in/spencer-smith-self-funded/Follow Spencer on Instagram - https://www.instagram.com/selffundedwithspencer/

"Good entrepreneurs fall in love with their solution and their platform, but great entrepreneurs fall in love with the problem." - Matt ScovilMatt Scovil and Nathan Gilchrist of Medefy Health, have fallen in love with one of the biggest problems in benefits: nobody wants to engage with them. They joined the show to discuss their journey of building a platform designed to solve the engagement crisis and simplify the healthcare experience for everyone.Matt and Nathan break down their "bottoms-up" approach to this problem, which focuses on engaging members when they need help through a high-touch, live support model delivered via mobile app. We discuss how they use the psychology of "loss aversion" and constant communication to drive engagement rates over 90%.We also explore how Medefy acts as the "quarterback" for a health plan, removing friction by navigating members to the right solutions. This is all part of their vision for the future of healthcare, where the experience is "heavily, heavily individualized" for each person.Chapters:(00:00:00) Why Employees Would Rather Clean a Toilet Than Use Their Benefits (00:04:18) Cleaning a Toilet vs. Learning Your Benefits (00:08:46) Falling in Love with the Problem, Not the Solution (00:14:23) The Power of Live, Human Support (00:19:08) Using "Loss Aversion" to Drive Engagement (00:34:54) The Quarterback for Your Health Plan (00:47:57) How AI is Augmenting the Human Touch (01:00:01) The Future of Healthcare is "Individualized"Key Links for Social:@SelfFunded on YouTube for video versions of the podcast and much more - https://www.youtube.com/@SelfFundedListen/watch on Spotify - https://open.spotify.com/show/1TjmrMrkIj0qSmlwAIevKA?si=068a389925474f02Listen on Apple Podcasts - https://podcasts.apple.com/us/podcast/self-funded-with-spencer/id1566182286Follow Spencer on LinkedIn - https://www.linkedin.com/in/spencer-smith-self-funded/Follow Spencer on Instagram - https://www.instagram.com/selffundedwithspencer/

Our guest in this episode is Matt Stanley, the founder of Get Reviews and Leads and a passionate marketing architect with 30 years of experience. What started as a fascination with the early internet evolved into a mission-driven career for Matt, focused on using technology to serve people and build thriving, human-centered businesses. In our chat, Matt shares his powerful frameworks for moving beyond simple deliverables to create marketing that forges deep, emotional connections and lifelong customer loyalty.Key points discussed include:* Connect with your dream customer's "reptile brain" by understanding their deep-seated pains and fears.* Closing the sale is the starting line; create a legendary onboarding experience to build loyalty.* Use AI as a strategic toolbox to free up your time for genuine, human-to-human connection.Listen to the podcast to find out more.Innovabiz Substack is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber.Show Notes from this episode with Matt StanleyIt was an absolute thrill to welcome Matt Stanley of Get Reviews and Leads to the InnovaBuzz podcast. For 30 years, Matt has been in the trenches, architecting sales and marketing systems, and our conversation was a masterclass in stripping away the noise to focus on what truly matters: genuine, human-centered connection. Matt's passion is infectious; he's a self-described "nerd" and "geek" who fell in love with the craft of marketing not as a way to make a quick buck, but as a profound way to serve people.His journey as an "accidental entrepreneur" is one many of us can relate to. What began as a fascination with the early internet, a technology he knew would change the world, became a career-defining mission. The 2008 recession, which cost him his stable job, became the catalyst that pushed him all-in. It was a decision, as he puts it, that was made for him, leading him to discover that his true calling was helping businesses navigate the intimidating world of technology to build something truly meaningful.The "Forest for the Trees" Marketing MistakeOne of the biggest takeaways for me was Matt's frustration with how many businesses "can't see the forest for the trees." They get so fixated on the deliverable—the shiny new website, the social media campaign—that they completely lose sight of the bigger picture. A website, he rightly argues, is just a tool. If it's disconnected from the fundamental "DNA of the brand" and fails to make an emotional connection, it's not going to deliver a return on investment.This is where so many marketing efforts fall flat. Companies start with the what—"we need a website"—instead of the who and the why. They fail to ask the critical questions about how this tool will connect to their dream customer and serve the core mission of the company. It's a powerful reminder to always start with the end in mind: a deeper relationship with the people you aim to serve.Decoding the "Reptile Brain": The Real Secret to Connecting with Your Dream CustomerSo, how do we build that connection? According to Matt, it starts by getting under the hood and understanding the "reptile brain." All purchase decisions, he explained, are made from this primal place that is driven by pain, pleasure, and survival. We then use our logical brain to justify the decision we've already made emotionally. This is why a simple demographic profile of your customer just doesn't cut it.The real secret sauce is digging into the psychographics through tools like an empathy map. What are your dream customer's hidden fears? What frustrations keep them awake at night? When you can poke that pain, rub salt in the wound, and then offer a genuine solution, you're not just selling; you're connecting on a level that builds profound trust and loyalty.AI: The Planet's Most Powerful Toolbox (Handle with Care)Our conversation naturally turned to AI, a technology Matt sees as being just as transformative as the early internet. He views it as the most powerful toolbox on the planet, an incredible asset for saving time and creating efficiency. However, he offered a crucial warning: a tool is only as good as the person wielding it. He sees too many people using AI as a crutch for laziness, forgetting the timeless fundamentals of human psychology.As Matt bluntly puts it, "garbage in, garbage out." If your prompts are lazy and you don't understand the core principles of your brand and your customer, the AI will produce junk. The real skill is learning how to communicate with the technology to make you a more effective, articulate, and strategic thinker, freeing you up to do the high-value, human-centric work you love.Your Greatest Differentiator: The "Whites of Their Eyeballs" Onboarding ExperienceIn an age of automation, Matt argues that the path to differentiation lies in doing the things that don't scale. How do you create an experience your customers can't forget if they tried? You go old-school. He shared the wonderfully simple yet profound example of sending a handwritten note. In a world of emails and DMs, a physical, personal touch stands out and shows you genuinely care.This philosophy extends to the entire onboarding experience. Instead of seeing the transaction as the end of the journey, we need to create a legendary first impression. Sending a small, thoughtful gift basket or simply picking up the phone creates an emotional connection that AI can't replicate. It's about seeing the "whites of their eyeballs" and treating every customer like a VIP.Closing the Sale is Just the Starting LineThis leads perfectly to one of Matt's core beliefs: closing the sale isn't the end of the relationship; it's the starting line. Too many businesses are so fixated on acquisition that they neglect their most precious asset: their existing customers. He beautifully compared the business-customer relationship to his own 20-year marriage, emphasizing that it requires a lifelong commitment.The goal should be to constantly woo your customers and try to "out-serve" them. When you adopt this mindset, you shift from a transactional model to a relational one. The focus moves from what you can get from the customer to how deeply you can serve them, which is the foundation of any thriving, sustainable business.From Reach to Retention: Unlocking the Gold Mine in Your Existing Customer BaseMatt ties all of this together in his holistic "RACK" framework, which stands for Reach, Attract, Convert, and Keep. That last letter, K, is the one most businesses forget. It costs seven to twelve times more to acquire a new customer than to keep an existing one, yet so many of us pour all our energy into the top of the funnel.Your current customers are a literal "gold mine" of opportunity, not just for repeat business but for referrals and invaluable feedback. By focusing on that final step—by obsessing over your dream customer's dream customer—you create a virtuous cycle of service and value that becomes the ultimate engine for growth.In Summary: Matt Stanley delivers a powerful and passionate call to action for every entrepreneur. In a world increasingly dominated by technology, our greatest strength and differentiator will always be our humanity. By understanding the deep emotional drivers of our customers, creating unforgettable experiences, and committing to serving them for life, we can build businesses that not only thrive but also make a genuine impact.The Buzz - Our Innovation RoundHere are Matt's answers to the questions of our innovation round. Listen to the conversation to get the full scoop.* Most innovative use of AI to enhance human relationships: Using an AI agent to instantly and empathetically respond to negative online reviews to solve customer problems 24/7.* Best thing to integrate AI and human connection: Building AI tools that handle the heavy lifting, freeing up human time for more creative and fulfilling work.* Differentiate by leveraging AI: Create a legendary, high-touch onboarding experience using old-school methods like a handwritten note to stand out.ActionBecome obsessed with your dream customer's dream customer. When you think a level deeper and focus on helping them win, everybody wins.Reach OutYou can reach out and thank Matt on his website, getreviewsandleads.com. You can also grab the free Marketing Copy Architect tool he mentioned at getreviewsandleads.com/mca, or find him on various social media sites.Links:* Website - Get Reviews and Leads* LinkedIn* Facebook* X - @Matt_Stanley* Instagram - @getreviewsandleadsCool Things About Matt* His web security career was kick-started by a 7th-grade hacker. A pivotal moment in his career came when a seventh-grader hacked all the school district's websites where he worked. Driven by what he called professional and ethical anger, Matt walked into his boss's office and successfully campaigned to take over webmaster duties to fix the problem and ensure it never happened again.* He is a proud, unashamed "geek and nerd" of the original internet era. Matt enthusiastically self-identifies as a "geek and nerd" and takes pride in his long history with technology. He taught himself HTML in 1995 by reverse-engineering source code simply because he thought the internet was the "coolest thing" he had ever seen, long before it was a viable career path.* He recently moved his 13-year-old business back into a bedroom of his house. After more than a decade of commuting and paying for an external office, Matt realized the reasons for it were no longer relevant. He made the practical, human-scale decision to move the entire operation back home to gain more flexibility and reduce overhead, a very relatable move in today's world.Ready to move beyond just creating content and start creating real connection?In the Age of AI, the future belongs to those who can amplify human wisdom. Flywheel Nation is MORE than a community; it's a movement for creators and visionaries dedicated to shaping a more human future.Join us as we co-create that future for ethical AI. Here you will tap into the collective wisdom of leaders who prioritize connection over automation, find powerful collaborations that elevate your impact, and help illuminate the path forward.This is your invitation to not only grow your business but to become a lighthouse for others.Join the movement. Visit innovabiz.co/flywheel to be a part of the conversation.VideoThanks for reading Innovabiz Substack! This post is public so feel free to share it. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit innovabiz.substack.com/subscribe

Community, Loyalty, and Human Touch in Customer Experience  Shep interviews Craig Crisler,  CEO and co-founder of SupportNinja. He talks about how brands are adapting (or not) to meet younger customers' expectations, and the importance of blending technology with genuine human connection in CX.   This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What makes loyalty programs appealing to Gen Z customers?  How does Gen Z's approach to customer loyalty differ from previous generations?  Why is it important for brands to focus on building community within their loyalty programs?  How does personalized service contribute to repeat business and customer loyalty?  Why should companies continuously evolve their loyalty programs for new generations?  Top Takeaways:    Gen Z consumers, people roughly between 18 and 28 years old, are quickly becoming one of the most influential groups of spenders. Their preferences are shaping the way companies design their services and loyalty programs.  Loyalty programs must evolve over time to meet the changing needs and habits of new and younger customers. Brands that don't update their loyalty strategy risk losing relevance as younger customers will look elsewhere for more meaningful rewards.   While loyalty programs often offer perks like discounts or points, creating a sense of belonging and exclusivity resonates more with Gen Z customers. For example, loyalty clubs that invite them to events or offer early access to new products go beyond just saving money and make customers feel like they are part of something special.  It's easy to fall into the trap of generational stereotypes like "Millennials are lazy" or "Gen Z can't focus." The truth is every generation has slackers as well as go-getters. Instead of hiring employees based on which generation they belong to, focus on attitude, personality, and drive.  Gen Z shoppers are drawn to brands that build real experiences and communities around their products. Creating experiences helps customers form memories and connections that keep them coming back.   Successful loyalty programs prioritize the personal aspect of the customer experience. Small gestures, such as using a customer's name or offering information relevant to their needs, can make a huge impression. Customers like to return to brands that make them feel welcome and valued on an individual level.  When brands reach out to customers at a younger age, they can build lifelong loyalty. Companies that nurture these relationships as customers grow are more likely to keep them for decades, and the trust from the start pays off in long-term customer retention.  Businesses should use AI to make things easier but not forget that real conversations matter. AI should enable, not erase, the connections between companies and their customers. Customers of all generations still want to talk to actual people who understand their needs and can provide help.  Plus, Shep and Chris share customer loyalty strategy examples from brands like Nordstrom, Ikea, Starbucks, and Delta. Tune in!  Quote:   "Gen Z leans in on the idea of community in loyalty programs. They want a sense of belonging and love feeling treated special by the way a loyalty program works."    About:    Craig Crisler is the CEO and co-founder of SupportNinja, a people-focused company that provides full-cycle outsourced customer support solutions for emerging brands around the world.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Ein Gespräch über KI, Menschenzentrierung und die Zukunft der Arbeit, mit Dorothée Töreki. Technologie kann viel. Doch sie entfaltet ihre volle Kraft erst, wenn sie dem Menschen dient. In dieser Folge sprechen wir darüber, wie Künstliche Intelligenz unsere Organisationen verändert und warum Empathie, Selbstorganisation und Sinn heute die wahren Hebel sind. Ein Deep Dive in praxisnahe Beispiele (von Stadtverwaltung bis Shopify), in neue Führungsrollen (vom Kontrolleur zum Ermöglicher) und in das, was Teams wirklich stark macht: Transparenz, Verantwortung und Kreativität.  

Snigdha Joshi is a UI/UX Designer: In this session, we unravel how artificial intelligence is redefining the future of creative technology from intuitive UI/UX design to dynamic content creation, generative art, immersive storytelling, and beyond. Gain insight into how AI is unlocking new dimensions of expression, streamlining design processes, and giving rise to transformative career roles at the intersection of imagination and intelligence. 00:00 - Intro 03:50 - Designing Tomorrow 05:00 - Fear of AI 10:29 - User Research 24:18 - Beyond Chat 36:37 - Tools that Do More 41:45 - Final Takeaway 51:22 - Q&A How to find Snigdha: https://www.linkedin.com/in/snigdha-joshi-20a476253/ Snigdha's links: https://snigdhajoshi.framer.website

AI is everywhere - and soon every business will have access to the same tools. What will set you apart is the human touch. Jay Baer shares why adding back small, meaningful moments of connection can become your strongest competitive advantage in a world where AI is just table stakes. https://www.theagentsofchange.com/598   Need help with your branding, website, or digital marketing? Reach out to me (Rich Brooks!) today at https://www.takeflyte.com/contact

From Basketball Court to Doctorate—My Crazy Journey!Contact Dr. J : https://www.reviveandriseconsulting.com/Learn the mindset and moves that lead to real results. Please visit my website to get more information: http://diversifiedgame.com/

In this episode of the Used Car Dealer Podcast, Zach sits down with Aaron Kleinhandler, CEO of Better Car People, to discuss how AI-powered technology and live agents are transforming dealership engagement.Aaron shares lessons from his private-equity journey leading Spectrio, insights from scaling Better Car People through acquisitions like Proactive Dealer Solutions, and his philosophy on balancing automation with human touch in the BDC.The conversation covers omnichannel customer expectations, loyalty challenges, dealership adoption hurdles, and what the future of AI-driven customer experience looks like in automotive retail.Whether you're wrestling with reconditioning times, service retention, or scaling lead response, Aaron's perspective offers practical takeaways for independent and franchise dealers alike.⏱️ Key Questions & Timestamps00:35 – What lessons from leading Spectrio through multiple acquisitions shaped how you now lead Better Car People? 05:27 – When you took the CEO role at Better Car People, what vision did you have, and what has surprised you about automotive? 07:43 – How do you balance AI automation with human interaction to maintain personalization while scaling responsiveness? 09:50 – Since acquiring Proactive Dealer Solutions in 2024, how have you expanded Better Car People's capabilities and value for dealerships? 13:10 – What does onboarding look like for Brooke.ai and other AI tools—how do you get from “B+” to “A+” performance? 17:44 – How do you see omnichannel, human-assist AI evolving for dealerships in the next few years? 22:09 – With reconditioning, service retention, and inventory challenges, how is Better Car People supporting dealers with loyalty and follow-ups? 25:09 – What can you share about the upcoming new product release from Better Car People? 26:55 – How do you see dealership customer experience changing over the next 3–5 years, and what role will AI play?Rapid Fire (29:36):What excites you most about your work at Better Car People today?One tech tool you can't run your business without?In one word, what's the biggest opportunity for dealers today?

August 25, 2025: Margaret Ptacek, Vice President of Client Solutions from Experis Health, tackles three critical shifts happening in healthcare today. The conversation explores Hackensack Meridian's statewide hospital-at-home expansion and examines how healthcare systems can deliver acute-level care in patients' homes without compromising safety or quality. When staffing shortages threaten a new hospital's ability to provide basic services, the discussion turns to virtual solutions and workforce resilience strategies. Can technology and strategic partnerships solve healthcare's most pressing operational challenges while maintaining financial sustainability? Margaret shares insights from real-world implementations that are reshaping how care is delivered beyond traditional hospital walls. Key Points: 01:38 Remote Patient Monitoring and AI in Healthcare 07:01 Hospital at Home: Expanding Care Models 13:54 Addressing Staffing Shortages in Healthcare 18:22 Blending Technology and Human Touch in Healthcare News Articles:  Remote Patient Monitoring (RPM) Devices Transform Patient Monitoring, Show Promise for Reshaping Cancer Care Hackensack Meridian Expands Hospital-at-Home to Improve Patient Care Statewide New Hospital Struggles with Staffing Shortages X: This Week Health LinkedIn: This Week Health Donate: Alex's Lemonade Stand: Foundation for Childhood Cancer

This episode is brought to you by https://www.ElevateOS.com —the only all-in-one community operating system.Ever notice how the simplest words carry the most weight?In today's episode of the Multifam Collective, I unpack a quote from Rudyard Kipling: "Words are, of course, the most powerful drug used by mankind." That line hit me—and it got me thinking about the two most powerful words in the world of Multifamily leadership: please and thank you.These aren't just playground pleasantries. They're foundational tools in shaping culture, creating community, and leading with authenticity.In a world driven by speed, automation, and PropTech innovation, we sometimes forget the human side of the equation. Ironically, the word please is one of the most expensive tokens in Large Language Models like OpenAI's GPT. And yet in real life, it's often the cheapest thing we forget to give.Let this be your reminder: in Multifamily, where relationships are the currency of success, manners matter more than ever.Please watch this.Thank you for being here.Like, comment, and subscribe to keep the conversation going.For more engaging content, explore our offerings at the[https://www.multifamilycollective.com](https://www.multifamilycollective.com/) and the [https://www.multifamilymedianetwork.com](https://www.multifamilymedianetwork.com/)Join us to stay informed and inspired in the multifamily industry!

AI, IVR, and the Human Touch in Contact Centers  Shep interviews Mark Rohan, Co-Founder and COO of Klearcom. He discusses the importance of balancing digital and human support, and how embracing AI and change can lead to world-class customer service.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    Why do many customers still prefer voice support over digital self-service or AI solutions?  What percentage of customers are likely to leave a company after a negative experience with automated phone systems?  How can companies use technology to detect and resolve customer service issues in real time?  Why is it important for companies to offer both digital and human support options?  What role does artificial intelligence play in modern customer support?  Top Takeaways:    The customer experience begins the moment you first attempt to communicate with a business, whether  through a chatbot, a phone call, or an email. Every interaction creates the customer's impression of the organization. Be easy to do business with right from the very beginning.   Tools like Interactive Voice Response (IVR) menus and AI chatbots can make the difference between customer satisfaction and frustration. Studies show that around 73% of people will avoid a business if they have a bad encounter with an automated phone menu. That means companies could lose customers before they even have a chance to help them.   No matter how good AI and digital options become, there will always be moments when people want to talk to another person. AI and digital options may deliver the quickest response for routine or predictable issues that customers encounter day to day. However, when issues are urgent or sensitive, most customers prefer to hear a reassuring human voice.   Businesses that stick with doing things "the way we've always done it" put themselves at risk of falling behind. Adapting to new technologies, even if it feels uncomfortable, keeps companies competitive and relevant.   Customers don't just compare one business to its direct competitors. Instead, they compare every interaction to the very best experience they've ever had, no matter where that was. If another company makes things quick and easy, customers expect you to do the same. Companies must continuously strive to be proactive, responsive, and raise their own standards.   Every issue that a customer encounters is an opportunity to be memorable and to create loyalty. If a problem occurs and is resolved quickly and kindly, customers may trust the company even more than if nothing had gone wrong.   Plus, Shep and Mark discuss what world-class brands are doing differently when it comes to integrating technology into their processes. Tune in! Quote:   "Everybody remembers the poor experiences, but very few people remember the good ones. You can't always deliver a perfect customer experience, but you do your best to deliver the best you possibly can."  About:    Mark Rohan is the Co-Founder and COO of Klearcom. He has 20 years of experience in telecom and IT, and is a strong advocate for seamless customer experiences.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.    Learn more about your ad choices. Visit megaphone.fm/adchoices

Your apps are better, your processes smoother, your metrics stronger. But as members go increasingly digital, are you accidentally engineering yourself out of their lives?In this episode of Grow Your Credit Union, host Joshua Barclay and co-host Becky Reed welcome Tim Schmitt, Chief Experience Officer at PFP Services, to explore why the biggest member experience mistake might be hiding in plain sight, how protection products can become trust-builders instead of payment-killers, and what's actually driving credit union growth.A huge thanks to our sponsor, PFP Services. Credit Unions know that engagement is key to success. PFP Services brings expertise, resources, and passion to help you build strong connections with your members. Our goal is to grow your credit union together, forming lasting bonds every step of the way. Partnering with us means a mutually beneficial relationship with absolutely no cost! Visit familysecurityplan.com/credit-unions/ to learn more. 

Why Starbucks Must Choose: Connection or Convenience? The future of brand trust lies in one powerful decision.In an ever-evolving world dominated by technological advancements, companies face a pivotal challenge. It isn't just about adopting the latest technology; it's about striking a balance with the irreplaceable human touch. Today, we delve into the journey of Starbucks and explore how a brand known for creating a communal coffeehouse vibe navigates redefining its identity amid technological progress. Follow & Subscribe:WhatsApp: ⁠⁠https://bit.ly/TOP_WA2 ⁠⁠ YouTube: ⁠⁠https://bit.ly/TOP_YouTubeVideosPritish Sanyal: https://www.linkedin.com/in/pritishsanyal/

In this episode, Armen Shirvanian explores the intersection of artificial intelligence and creativity, discussing how to co-create with AI while maintaining the human touch. He delves into copyright issues surrounding AI-generated content, the implications of the EU AI Act, and the dual nature of AI as both a tool for enhancing creativity and a potential […]

How can you use AI to stand out in your job search—without sounding like a robot?In this episode of Risky Conversations, I sit down with executive coach and Eunioa founder Rosey Singh to explore practical, proven ways to combine AI tools with human insight for career success.You'll learn how to:Optimize your resume to pass Applicant Tracking Systems (ATS) without losing your unique voiceUse ChatGPT and other AI tools to speed up your job search strategyAvoid the “generic copy” trap that immediately turns recruiters awayTell a cohesive career story that speaks to both AI, human recruiters, and industry expertsLeverage coaching to break through career plateaus and land big wins—like the client who went from $80K to $170KWhether you're actively job hunting or preparing for your next career move, this conversation is packed with actionable tips and behind-the-scenes recruiter insights to help you land interviews faster.

Highlights from their conversation include:The G10 Fulfillment Founding Story (1:04)Mark Becker's Career Background (3:19)Early E-commerce and Amazon Insights (6:31)Evolving Customer Demands & Service Model (7:59)Warehouse Network Strategy (8:45)Network Optimization & Data-Driven Decisions (11:01)Automation in B2C vs. B2B Fulfillment (15:56)Philosophy on Robotics & Automation Investment (19:15)Robotics Implementation & Efficiency Gains (21:49)Limits of Robotics in Fulfillment (25:06)Future of Warehouse Networks (26:14)This or That Segment to Close (27:46)Final Thoughts and Conclusion (29:24)Dynamo is a VC firm led by supply chain and mobility specialists that focus on seed-stage, enterprise startups.Find out more at: https://www.dynamo.vc/

Welcome to a new episode of Business Lunch! In this episode, Roland Frasier and Richard Lindner take a look at the current trend of running businesses with ultra-lean teams, the role of AI in operational efficiency, and the real impact these choices have on business value and potential for acquisition. Whether you're a founder, operator, or executive looking to optimize your team, scale profitably, or prepare your business for sale, this episode is packed with insights on balancing technology, human capital, and long-term growth.Highlights:"It's a badge of honor to operate with as few people as possible.""If you're a lifestyle business, build a lifestyle business. If you're building to sell, you're selling the ability to execute.""Trying to be lean in customer support is usually to give poor customer support.""Small businesses that are overly lean are just not going to be as marketable as companies that have redundancies."Timestamps:00:00 – Introduction01:05 – The Lean Team Trend: Entrepreneurs and the new badge of honor02:44 – Three Business Models: Lifestyle, lean tech, and scalable teams05:49 – Technology as Amplifier: Roles for tech and humans08:13 – The Customer Support Cautionary Tale: $40M savings gone wrong12:16 – Human Touch in Customer Service: Why empathy matters15:45 – Transferable Value: The importance of cross-training and redundancy19:28 – Critical Roles for Lean, Profitable Companies: Finance, marketing, sales, and tech24:26 – Departmental Tech Specialists: Bridging humans and AI30:16 – Digital Marketer's AI Solutions: How to get started and who it's forCONNECT • Ask Roland a question HERE.RESOURCES:• 7 Steps to Scalable workbook • Get my book, Zero Down, FREETo learn more about Roland Frasier

About the Guest(s):Trevor Houston is a dynamic career strategist known for empowering job seekers to overcome hiring biases and leverage modern tools for professional advancement. As the host of "Who You Know Show," Trevor combines his background in business development and personal branding with cutting-edge technology, including AI and social media strategies. His approach helps individuals stand out in the job market and secure meaningful employment opportunities.ChatGPT is an advanced AI language model by OpenAI, designed to engage in meaningful conversations, assist with tasks, and offer a wealth of knowledge spanning various domains. Though not a "guest" in the traditional sense, ChatGPT acts as a co-host, enriching the dialogue with insights into AI's evolving role in the workplace.Episode Summary:In this engaging episode of the "Who You Know Show," host Trevor Houston is interviewed by the innovative AI language model, ChatGPT. The conversation begins with an intriguing discussion on the potential for AI to transform the hiring process, yet Trevor emphasizes the enduring importance of human intuition and connection in decision-making. As they navigate several complex topics, the episode sheds light on how job seekers can creatively overcome age bias, utilize AI for their benefit, and strategically market themselves on LinkedIn.Throughout the episode, Trevor Houston highlights tactical approaches for job seekers to enhance their visibility. By emphasizing personal branding and content creation, Trevor introduces the "seven Cs to careers and cash flow," a methodology that intertwines consistent online presence with engagement to foster career progress. AI's rapid technological advancements serve as a recurring theme, with Trevor expressing both enthusiasm and cautious skepticism about its implications for job seekers and the broader employment landscape.Resources:Trevor Houston on LinkedIn: https://www.linkedin.com/in/trevorhouston/Career Transition Summit: https://event.webinarjam.com/register/67/04404igv LinkedIn e-book: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://online.flippingbook.com/view/714118097/⁠⁠⁠⁠⁠⁠⁠  ⁠⁠⁠⁠⁠⁠⁠Subscribe: ⁠⁠⁠⁠⁠⁠⁠⁠https://podcasters.spotify.com/pod/show/who-ya-know-show ⁠⁠⁠⁠⁠⁠⁠⁠Trevor Houston is a licensed financial professional offering insurance/financial products through various carriers. For more info visit ⁠⁠⁠⁠⁠⁠⁠⁠http://cpwstrategies.com Chapters:(0:00) Overcoming Age Bias and Maximizing LinkedIn for Job Seekers(8:10) Leveraging Authentic Voice and AI for Effective Content Creation(13:41) The Balance Between AI and Human Intuition in Hiring(16:39) Adapting to Rapid Technological Change and Overcoming Overwhelm(20:25) Balancing AI Advancements with Ethical Responsibility and Human Connection(28:13) Creative Job Search Strategies for Maximum Visibility(34:19) Next Level LinkedIn Strategies for Job Seekers(39:54) Leveraging Newsletters and Video for Industry Leader Engagement(43:59) Leveraging AI and Collaboration for Job Seeker Visibility(46:30) Innovative AI Avatars for Personal Branding and Job Search(53:56) Embracing ADHD as a Superpower for Creativity and Innovation(57:38) Exploring Unique Strategies and Insights with ChatGPT

When trailblazing AI news drops, we talk about it. Today, Sid Meadows takes the host chair while Marc travels, and we open with the launch of ChatGPT-5. We look at what's changed, how the update works, and the creative ways people might use its app-building features. The conversation flows into the real highs and lows of content creation.  We share our experiences bringing ideas to life and the challenges of staying centered and avoiding burnout. We also unpack what authenticity could mean in an age of AI. To wrap up our week, we share wins and cheer each other on for the progress we've made.Episode Highlights: [02:01] Launch of Chat GPT-5[04:16] Building Apps with Chat GPT-5[08:23] Discussion on Chat GPT-5 Features[16:51] Preferred Podcast Platforms and Shows[22:40] Pros and Cons of Being a Content Creator[28:08] AI in Content Creation[29:35] Human Touch in AI Content[31:30] Ethics and Authenticity in AI Content[36:57] Thought Leadership and AI[46:41] Weekly WinsLinks & Resources: Join The Empowered Podcasting Facebook Group:www.facebook.com/groups/empoweredpodcasting⁠Get Your Tickets for The Empowered Podcasting Conference:www.empoweredpodcasting.comThe Story Lab: https://open.spotify.com/show/3SbFTWpFM0rnFcrWw15cCzTwenty Thousand Hertz: https://www.20k.org/aboutDebate The News:https://debatethenews.comThe Feed: https://libsyn.com/the-feedThe Business Podcast Spotlight: https://onestonecreative.net/spotlightThe Podcast Manager Show: https://open.spotify.com/show/1NRODtVBXzMrujK2PDXNyvHow Leaders Lead: https://howleaderslead.com/podcastFinding Mastery:https://findingmastery.comRocky Mountain Marketing:https://bit.ly/4mu5u3zMarketing Trends Now:https://bit.ly/40VKRoTThe Faster Freedom Show:https://creators.spotify.com/pod/profile/fasterfreedomRemember to rate, follow, share, and review our podcast. Your support helps us grow and bring valuable content to our community.Join us LIVE every weekday morning at 7 am ET (US) on ⁠Clubhouse⁠: ⁠⁠⁠ https://www.clubhouse.com/house/empowered-podcasting-e6nlrk0w⁠⁠Or Join us on Chatter: https://preview.chattersocial.io/group/98a69881-f328-4eae-bf3c-9b0bb741481dLive on YouTube: ⁠https://youtube.com/@marcronick⁠Brought to you by⁠ ⁠iRonickMedia.com⁠⁠ Please note that some links may be affiliate links, which support the hosts of the PMC. Thank you!--- Send in your mailbag question at:⁠ https://www.podpage.com/pmc/contact/⁠ or ⁠marc@ironickmedia.com⁠Want to be a guest on The Podcasting Morning Chat? Send me a message on PodMatch, here: ⁠https://www.podmatch.com/hostdetailpreview/1729879899384520035bad21b⁠

Nick Groeneveld is a designer and User Experience expert who has been a valued collaborator on Podscan, my own software product. Nick works as a freelancer for a lot of companies that have no in-house design knowledge, and he's been navigating the rapid changes that AI tools like Lovable and vZero are bringing to the design world. With 10 years of professional design experience and a deep understanding of design theory, Nick brings a unique perspective on what happens when machines start creating interfaces that look surprisingly good.We also tackle deeper questions about whether AI is making us dumber, why human judgment remains irreplaceable, and how to use AI as a learning tool rather than just a productivity hack.This episode of The Bootstraped Founder is sponsored by Paddle.comThe blog post: https://thebootstrappedfounder.com/nick-groeneveld-exploring-ais-impact-on-modern-design/ The podcast episode: https://tbf.fm/episodes/407-nick-groeneveld-exploring-ais-impact-on-modern-designCheck out Podscan, the Podcast database that transcribes every podcast episode out there minutes after it gets released: https://podscan.fmSend me a voicemail on Podline: https://podline.fm/arvidYou'll find my weekly article on my blog: https://thebootstrappedfounder.comPodcast: https://thebootstrappedfounder.com/podcastNewsletter: https://thebootstrappedfounder.com/newsletterMy book Zero to Sold: https://zerotosold.com/My book The Embedded Entrepreneur: https://embeddedentrepreneur.com/My course Find Your Following: https://findyourfollowing.comHere are a few tools I use. Using my affiliate links will support my work at no additional cost to you.- Notion (which I use to organize, write, coordinate, and archive my podcast + newsletter): https://affiliate.notion.so/465mv1536drx- Riverside.fm (that's what I recorded this episode with): https://riverside.fm/?via=arvid- TweetHunter (for speedy scheduling and writing Tweets): http://tweethunter.io/?via=arvid- HypeFury (for massive Twitter analytics and scheduling): https://hypefury.com/?via=arvid60- AudioPen (for taking voice notes and getting amazing summaries): https://audiopen.ai/?aff=PXErZ- Descript (for word-based video editing, subtitles, and clips): https://www.descript.com/?lmref=3cf39Q- ConvertKit (for email lists, newsletters, even finding sponsors): https://convertkit.com?lmref=bN9CZw

Today's episode is part two of my visit to Musicnotes Headquarters in Madison, Wisconsin and it features Michael Sinshack, a publications administrator, and Joe Harris, a music specialist for Musicnotes.com.Both are experienced editors and engravers who've been working in digital sheet music since the very beginning and they have a lot of really great insight about music notation, quality control, and the human effort that is still required in this increasingly digital world.Musicnotes MarketplaceMusicnotes Signature Artists

In this conversation, Dylan Silver interviews Nelson Bruton, a digital marketing expert specializing in the real estate sector. They discuss the unique aspects of Florida's real estate market, Nelson's journey into digital marketing, and the importance of human interaction in an increasingly automated world. Nelson emphasizes the need for brokers to effectively utilize their websites for lead generation and the significance of maintaining a strong local network. The conversation concludes with insights on navigating various marketing channels and the importance of consistency in marketing efforts. Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

Michael Reidy, a senior consultant at Interaction Associates, discusses the challenges and opportunities facing both new and experienced doctors, given the rise of virtual doctor visits and telemedicine, as well as the use of AI tools in the healthcare environment. While new doctors often possess strong technical skills, they may lack the interpersonal skills necessary to communicate effectively with patients. Experienced doctors may need a refresher on active listening skills to adapt to screen technologies.  While technology and AI tools can enhance the patient-doctor relationship by providing data and insights, the human interaction remains essential. Michael explains, "We are a 55-year-old company that has worked with clients ranging from healthcare to nuclear power to finance services. So we're providing tools to organizations to empower leaders, managers, individual contributors, and coaches to encourage performance and enhance capability." "New physicians are such a brilliant audience for us. I think usually because they're technically very brilliant. They have come through an exhaustive training and passed through many, many hurdles and bridges in order to arrive at their calling or their vocation. At the same time, they arrive with some experience of being with people who are sick or who are ill or who are wondering what is wrong with me, but not a lot. And so our job, we find, is to enable, to empower, and to engage the human side of the younger doctor. In fact, it applies very often to older practitioners also." #InteractionAssociates #MedTech #VirtualHealth #AI #MedAI #DoctorPatientRelationship       interactionassociates.com Listen to the podcast here

Michael Reidy, a senior consultant at Interaction Associates, discusses the challenges and opportunities facing both new and experienced doctors, given the rise of virtual doctor visits and telemedicine, as well as the use of AI tools in the healthcare environment. While new doctors often possess strong technical skills, they may lack the interpersonal skills necessary to communicate effectively with patients. Experienced doctors may need a refresher on active listening skills to adapt to screen technologies.  While technology and AI tools can enhance the patient-doctor relationship by providing data and insights, the human interaction remains essential. Michael explains, "We are a 55-year-old company that has worked with clients ranging from healthcare to nuclear power to finance services. So we're providing tools to organizations to empower leaders, managers, individual contributors, and coaches to encourage performance and enhance capability." "New physicians are such a brilliant audience for us. I think usually because they're technically very brilliant. They have come through an exhaustive training and passed through many, many hurdles and bridges in order to arrive at their calling or their vocation. At the same time, they arrive with some experience of being with people who are sick or who are ill or who are wondering what is wrong with me, but not a lot. And so our job, we find, is to enable, to empower, and to engage the human side of the younger doctor. In fact, it applies very often to older practitioners also." #InteractionAssociates #MedTech #VirtualHealth #AI #MedAI #DoctorPatientRelationship       interactionassociates.com Download the transcript here

Exciting news, Hero Makers! We're sharing a new episode of Why That Worked – Presented by StoryBrand.AI, with Donald Miller back in the host seat. This new show uncovers why certain ideas, brands, and strategies succeed—so you can think differently and apply those insights to your business and life.   We're only sharing these episodes in the former Marketing Made Simple feed for a limited time! Catch them early every Monday by subscribing to the StoryBrand YouTube Channel or following Why That Worked wherever you listen to podcasts.   Now, enjoy this week's episode of Why That Worked!   --   AI is everywhere and it's moving faster than most of us can keep up. For business owners and marketers, the challenge isn't just understanding the tools. It's figuring out how to use them without losing your voice, your brand, or your job. Should you be afraid of AI, or should you be doubling down? How do you stay relevant in a world where machines can write, code, and even strategize? The questions are big, but if you ignore them, you'll get left behind.   In this episode, Don and Kyle sit down with entrepreneur Jay Owen to explore the opportunities and risks AI presents for business owners. Jay shares how he's using AI in his agency, why it's not replacing creativity but enhancing it, and what mindsets will help you thrive in this new landscape. From automation to personalization, they dig into the tools that work and the principles that last. Tune in to learn how to adapt, lead, and stay human in the age of AI.   Resources mentioned in this episode: Business Builders AI with Jay Wispr Flow AI   Click HERE to find a StoryBrand certified marketing coach to help you grow your business!   --   Unlock the power of a framework that works—the StoryBrand Framework at StoryBrand.ai. It's like having the world's best copywriter create high-converting marketing whenever you need it. Start your free 7-day trial at StoryBrand.ai.   Learn how to make your marketing and messaging work using a proven framework in the updated book, Building a StoryBrand 2.0. Order it now on Amazon  or wherever you buy books!

AI is everywhere and it's moving faster than most of us can keep up. For business owners and marketers, the challenge isn't just understanding the tools. It's figuring out how to use them without losing your voice, your brand, or your job. Should you be afraid of AI, or should you be doubling down? How do you stay relevant in a world where machines can write, code, and even strategize? The questions are big, but if you ignore them, you'll get left behind.   In this episode, Don and Kyle sit down with entrepreneur Jay Owen to explore the opportunities and risks AI presents for business owners. Jay shares how he's using AI in his agency, why it's not replacing creativity but enhancing it, and what mindsets will help you thrive in this new landscape. From automation to personalization, they dig into the tools that work and the principles that last. Tune in to learn how to adapt, lead, and stay human in the age of AI.   Resources mentioned in this episode: Business Builders AI with Jay Wispr Flow AI   Click HERE to find a StoryBrand certified marketing coach to help you grow your business!   --   Unlock the power of a framework that works—the StoryBrand Framework at StoryBrand.ai. It's like having the world's best copywriter create high-converting marketing whenever you need it. Start your free 7-day trial at StoryBrand.ai.   Learn how to make your marketing and messaging work using a proven framework in the updated book, Building a StoryBrand 2.0. Order it now on Amazon  or wherever you buy books!

In this episode, Jess Werner, Chief Creative Officer at Sage Hospitality Group,  explores how AI is reshaping hospitality without losing its essential human touch. Jess explains how Sage integrates AI to enhance operational efficiency and brand consistency, from refining marketing strategies to maintaining impeccable guest experiences. Yet, she emphasizes that technology must complement, not replace, genuine human connection and creativity. Jess also shares why authentic, experiential hospitality will become even more valuable in an AI-driven future, underscoring the lasting importance of spaces that truly resonate with people. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Text us a pool question!In this episode, Sarah Bero walks through the pros, cons, and must-know facts about the most common pool cleaning systems—suction cleaners, pressure cleaners, robotic cleaners, and in-floor cleaning systems. With a no-BS approach, Sarah breaks down what each system does, what they don't do, and why no machine will ever fully replace the trained eye (and grit) of a human pool tech.

This episode features Dr. Dax Kurbegov, Senior Vice President of the Sarah Cannon Cancer Network at HCA Healthcare, discussing how HCA is identifying high-risk patients and improving preventative cancer care across diverse care settings. He shares how data, technology partnerships, and streamlined workflows are helping patients like Christina detect cancer early and drive better outcomes.To learn more about The Ambry CARE Program®, HCA's digital health partner, click here.

Zendesk CEO Tom Eggemeyer joins Michael Krigsman to discuss the impact of AI CX on customer expectations. They explore real-world lessons from the Zendesk AI journey, including what has worked and what hasn't. Learn how customer service is being reshaped by ChatGPT and artificial intelligence and machine learning.Key Topics Covered:The shift from traditional chatbots to reasoning AI agentsWhy Zendesk only gets paid when AI successfully resolves issuesHow AI is more accurate (and sometimes more empathetic) than humansThe surprising ways AI is changing customer service metricsReal-world examples of AI successes and failuresThe future of work in an AI-dominated landscape

In this conversation, Dylan Silver and Thomas Rendleman discuss the intersection of AI, branding, and marketing, particularly in the context of helping individuals and businesses capitalize on their ideas. They explore the challenges of project completion, the importance of establishing credibility through books, and the necessity of maintaining human connections in a technology-driven world. Rendleman shares insights on how to effectively use white labeling and marketing strategies to enhance visibility and attract clients, emphasizing the need for value and personal touch in business interactions.     Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

#581 Shane Balkowitsch is a dedicated wet plate collodion photographer whose passion for history, authenticity, and the human experience shapes both his artwork and his views on the future of photography. In this episode, Shane shares the journey that led him from having no experience with a camera to mastering one of photography's oldest analog processes—a craft involving silver on glass that dates back to 1851. He highlights how the permanence and tangible nature of wet plate images, created through capturing real light and human presence, starkly contrast with the ephemeral, intangible nature of digital and AI-generated images.KEY TOPICS COVEREDDefining Photography in the Age of AI - Shane and Raymond dissect the core of what makes an image a "photograph," highlighting the necessity of light, a subject, and a photosensitive medium or sensor. They underscore the risk of confusing AI-based image generation—which lacks these elements—with authentic photography, causing potential chaos in art, media, and historical documentation.Ethics, Ownership, and Historical Accuracy - Shane raises significant ethical concerns about AI training on billions of images without permission, including his own work, and questions who owns the resulting visuals. He warns about the dangers this presents to historical accuracy, imagining future scenarios where AI-generated portraits of people who never existed could mislead researchers or the public, blurring the line between fact and fiction.Terminology, Transparency, and the Future of Art - Shane advocates for distinct labeling of AI-generated imagery—suggesting terms like "promptography"—to prevent confusion and uphold the integrity of photography. He stresses the need for transparency so viewers know whether an image is a genuine photograph or an AI creation, believing that honesty and accurate terminology are essential as technology continues to evolve.IMPORTANT DEFINITIONS & CONCEPTSWet Plate Collodion Photography: An early analog photographic process invented in 1851, involving capturing images on glass plates coated with chemicals sensitive to light. Shane's work in this medium exemplifies photography's physical, archival, and intentional qualities.IMPORTANT DEFINITIONS & CONCEPTSWhat makes an image a photograph, and why does this distinction matter when considering AI-generated content?Should AI-generated images be considered art? If so, who holds the authorship—the prompt user or the AI?How might the widespread adoption of AI imagery change the way we perceive, document, or trust history?RESOURCES:Visit Shane Balkowitsch's Website - https://nostalgicglasswetplatestudio.zenfolio.com/Follow Shane Balkowitsch on Instagram - https://www.instagram.com/balkowitsch/Sign up for your free CloudSpot Account today at www.DeliverPhotos.comConnect with Raymond! Join the free Beginner Photography Podcast Community at https://beginnerphotopod.com/group Get your Photo Questions Answered on the show - https://beginnerphotopod.com/qa Grab your free camera setting cheatsheet - https://perfectcamerasettings.com/ Thanks for listening & keep shooting!

In this episode of the HR Leaders Podcast, we're joined by Seán Delea, Senior Manager of Talent Acquisition at Greenhouse Software. Sean breaks down how Greenhouse is rethinking the recruiting experience with the help of AI, without losing the human touch. From AI-generated scorecards to candidate personalization via “My Greenhouse,” Sean explains how recruiters can manage a 121% spike in applications without being overwhelmed. He also shares his own journey from Cork to leading Greenhouse's global recruiting, and what makes their ATS stand out in a crowded space.

Most people avoid cold calls. Gabe Lullo built a multi-million dollar company on them. Gabe Lullo didn't take a traditional route to the top. He started in the trenches, working the phones as an SDR, and built his way up to CEO of Alleyoop, a global sales development firm making over 11 million cold calls a year. Along the way, he juggled rejection, resilience, and yes—actual juggling. In this episode of Rising Tide Startups, host Kevin Prewett sits down with Gabe to unpack the real story behind scaling a sales-driven company from scratch. With a degree from the Barney School of Business and more than a decade running his own sales, marketing, and training firm, Gabe brought deep experience in recruiting and leadership before ever stepping into the CEO seat. He shares how those early roles, from executive search to culture-building, shaped how he leads today. Gabe also unpacks why sales development should be treated as its function, why cold calling still works, and how product-market fit makes or breaks a sales strategy. Beyond tactics, the conversation explores leadership, culture, and building teams that scale. Gabe shares why every hire interviews with him personally, how he empowers leaders to own decisions, and the mindset that's carried him from startup days to leading a 100+ person team. His story is grounded in grit, but it's also filled with systems and structure that anyone can learn from. Key Takeaways: Cold Calling Isn't Dead—It Just Needs a Human Touch. Despite spam filters and caller ID, phone calls are still the fastest way to book meetings when done correctly. Leadership can be earned from the ground up. Experience at every level of a company builds the kind of perspective and empathy that drives strong, effective leadership. Sales Is About Grit, Not Just Technique.  Red Apples, Green Apples, Rotten Apples. This is a powerful metaphor for: 10% are “red apples”—ready to buy. 10% are “rotten apples”—never going to convert. 80% are “green apples”—undecided, and this is where great salespeople shine. Success in sales comes from nurturing the green apples through timing, perspective-shifting, and persistence. Rejection builds resilience. Facing consistent “no's” in business teaches adaptability, sharpens communication, and strengthens long-term confidence. Don't scale without product-market fit. No amount of leads or marketing can fix a poor offering. Sustainable growth starts with a clear value proposition and a validated market need. If you're not excited to sell it, neither will your team be. Listen to the full conversation here: YouTube: https://www.youtube.com/@risingtidestartups Apple Podcast: https://podcasts.apple.com/us/podcast/rising-tide-startups/id1330525474 Spotify: https://open.spotify.com/show/2eq7unl70TRPsBhjLEsNZR Connect with Gabe: LinkedIn: https://www.linkedin.com/in/lullo/  Alleyoop's: https://alleyoop.io/  Closing thought: “You can start at the bottom, take every hit, and still build something extraordinary—if you stay hungry and never stop showing up.” Please leave us an honest rating on Spotify, YouTube, or Apple Podcasts. Shoutout to our Great Sponsors:  Naviqus Virtual Services - Hassle-free administrative support services that are efficient, affordable, and tailored to your needs. Check out https://naviqus.com now to jumpstart your business for 2024! Podbrand Media - Have you ever considered starting your own podcast for your company or brand?  Podbrandmedia.com can help.  We create podcasts that actually make you money!   

In this episode, Justin Santamaria discusses the evolution and impact of remote fitness coaching. Starting with his background at Apple and Airbnb, Justin shares how his past experiences in developing cutting-edge communications technology helped shape the foundation of a new approach to personal training. The conversation highlights the integration of human coaching with advanced AI tools, emphasizing the importance of human connection and personalized guidance in fitness. With insights into the potential of AI to revolutionize coaching, Justin explains how technology can scale personal training and make high-quality coaching more accessible. The discussion also explores the implications of AI on various industries, the balance between AI and human elements, and the future possibilities in the fitness domain.   LINKS- https://goteamup.com/  https://podcastcollective.io/