Translation Confidential

Join co-hosts Peter Argondizzo and Patrick Daley as they explore why translation services are essential for today's multilingual workforce. Discover how language access impacts safety, legal compliance, and employee engagement, plus practical strategies for implementing effective language solutions in your organization.

Peter Argondizzo welcomes back Lyle Vold, CEO of USCED, to discuss their interpreter scheduling platform, the value agencies bring to language services, AI's impact on ASL interpretation, and misconceptions about deaf culture. Lyle shares insights on recent developments in scheduling technology and the future of language access.

Join co-hosts Peter and Patrick as they discuss global tariffs' impact on language services with Florian Faes, Managing Director at Slator. They explore market uncertainties, increasing M&A activity, and buyer trends in translation, offering valuable insights on navigating economic headwinds in the language industry.

Celebrate Argo Translation's 30th anniversary with co-founders Peter Argondizzo and Jackie Lucarelli, and COO Kimberly Miller as they discuss three decades of industry evolution. Learn how they've navigated technological transformations while maintaining their commitment to quality, transparency, and customer service.

Join Peter Argondizzo and Patrick Daley as they reveal translation industry secrets like hidden pricing tactics, machine translation quality differences, and ownership of your content. Learn how to become a more informed translation buyer and avoid common pitfalls in the language services market.

Peter Argondizzo sits down with Bryan Montpetit, a 25-year industry veteran and Chief Growth Officer at 360 Smart Lingo, to unpack the truth about AI in language services. They discuss AI-driven productivity and how translation and interpretation roles are evolving. Plus, Bryan shares insights on his expat experience in Dubai. Don't miss this practical exploration of AI and localization.

Join co-hosts Peter Argondizzo and Patrick Daley as they explore how globalization is fueling the growing demand for translation services. They discuss the impact of multinational expansion, AI's evolving role, and the rise of instant global communication. Learn how leading companies are tackling translation challenges while strategically balancing speed, quality, and cost.

Join Peter and Patrick as they unpack how AI is revolutionizing translation workflows through niche applications. From trained MT engines to real-time chat translation, discover how combining AI with human oversight creates powerful business solutions for education, customer support, HR communications, and more.

Join co-hosts Peter Argondizzo and Patrick Daley as they explore how to establish and maintain successful relationships with translation providers. Learn key strategies for effective communication and maximizing your translation budget through transparency and trust.

Join co-hosts Peter Argondizzo and Patrick Daley as they share their top five predictions for 2025. From AI-enhanced workflows and industry mergers to non-document translations, translation memories, and "translation as a feature," discover how these trends will shape the future of the industry.

Join Peter Argondizzo and Patrick Daley for Part 2 of Translation & Localization in Global Marketing. This episode explores strategies for handling idioms, optimizing multilingual SEO, managing social media across regions, and building a culturally aware global team.

Join co-hosts Peter Argondizzo and Patrick Daley as they explore translation strategies for global marketing. This episode highlights cultural nuances, localization challenges, AI's role in translation, and maintaining brand consistency across languages, offering insights for businesses expanding into international markets.

Join co-hosts Peter Argondizzo and Patrick Daley as they explore the evolving landscape of the language services industry. From growth trends and acquisitions to the rise of AI-driven workflows, discover how agencies are leveraging technology while maintaining human expertise to stay competitive in a rapidly changing market.

Join co-hosts Peter Argondizzo and Patrick Daley as they discuss the evolution of remote work across industries. Discover the benefits and challenges of expanding to global teams, hybrid work models, and IT infrastructure changes. Learn how to foster team interaction, manage international compliance, and find talent worldwide while maintaining productivity and work-life balance.

Join co-hosts Peter Argondizzo and Patrick Daley as they dive into the complexities of translating Individualized Education Programs (IEPs). This episode covers recent legislative changes, cost and privacy concerns, and innovative solutions for more secure, efficient, and cost-effective translation.

Join co-hosts Peter Argondizzo and Patrick Daley as they explore how AI and machine translation are transforming pricing models in the translation industry. Discover the role of human oversight, strategies for balancing efficiency with quality, and the importance of transparent communication in optimizing workflows and ensuring successful translation projects.

Join co-hosts Peter Argondizzo and Patrick Daley as they explore the importance of quality assurance (QA) and editing in the translation process. In this episode, they discuss the differences between QA and editing, the significance of each in translation, and how machine translation impacts these processes. 

Join co-hosts Peter Argondizzo and Patrick Daley as they discuss the significant potential of AI in translation and interpretation, exploring practical use cases while highlighting the benefits and addressing the risks associated with new AI tools.

Join translation industry experts Peter Argondizzo and Patrick Daley as they discuss the decision between purchasing software or developing it in-house. Explore the advantages and drawbacks, as well as topics such as cost analysis, customization options, and more.

Join Peter, Patrick, and the Argo Translation project management team leads for a discussion on how they got into this career, their most memorable projects, and how AI will affect their jobs and the industry overall.

Join translation industry experts Peter Argondizzo and Patrick Daley to discuss what Language Operations is, the associated risks with adding AI, and how LangOps in a translation workflow benefits customers.

Join co-hosts and translation industry experts Peter Argondizzo and Patrick Daley to discuss instances where AI automation can increase your business' productivity and what concerns you should consider before using an AI tool.

Special guest, integration expert Paul Doherty joins Peter and Patrick to share his first-hand experience with mergers and acquisitions, tips for managing employees through the process, and how to foster a cohesive entity upon completion.

Join Argo Translation Founder and President of nearly 30 years, Peter Argondizzo, and his cohost, Senior Project Manager Patrick Daley, for a broad discussion on business lessons learned in their careers and important suggestions and tips for entrepreneurs.

Join Peter and Patrick as they discuss concerns companies should have about using AI in their translation workflows, privacy concerns with customer content, and some positive use cases of AI in translation.

Join Peter and Patrick as they discuss important considerations before launching a website that will eventually require translation, including choosing your CMS, theme considerations, and workflow accommodations.

Join Peter and Patrick as they discuss a common topic on Translation Confidential: the commoditization of the translation industry. Topics include the factors affecting price, the perceived value of translation, and what the future holds for the industry.

Special guest Lyle Vold, Co-founder and CEO of service management platform Ūsked, joins Peter and Patrick to discuss the company's origins, Lyle's background, and what the future holds for Ūsked.

Join Peter, Patrick, and special guest, Argo Translation's Director of Sales, Sarah Van Lanen, as they discuss quality concerns in translation for both the buyer and the agency.

Join Peter and Patrick as they discuss Argo Translation's acquisition of ICD Translation at the 12-month mark. Topics will include lessons learned, banking concerns, legal concerns, and financial analysis as part of an acquisition strategy.

Special guest Dr. Lorena Terando from the University of Wisconsin-Milwaukee joins hosts Peter and Patrick to discuss the impact of AI on education and recommendations for students pursuing an education in translation.

Peter and Patrick discuss the impact of AI and ChatGPT on the translation industry. They explore how AI affects corporate policy, employee screening, and privacy concerns.

Join Peter and Patrick for their discussion with Zin Global founders Angelo Passalacqua and Bryan Montpetit on their translation industry-focused software tools: Zin CRM and Gaby-T, a no-code prompt engineering platform for the language industry.

For the 100th episode, Patrick interviews Peter and guests Jackie Lucarelli, Co-Founder and Director of Employee Wellness, and Kimberly Miller, Director of Operations, about how Argo Translation has grown since its establishment in 1995.

Join Peter, Patrick, and guests Jackie Lucarelli, Director of Employee Wellness, and Kati, Project Management Excellence Lead, for a discussion on Argo Translation's extensive training process and how their company culture fosters continuous improvement and learning.

Peter and Patrick are joined by Argo Translation's Marketing Coordinator, Meghan Furlong, to discuss non-language careers in the language industry.

Join Peter and Patrick as they interview Dr. Joyce Tolliver, Director of the Translation and Interpreting Studies Program at the University of Illinois Urbana-Champaign. The discussion will include a look at an exciting new research project that involves the TIS and the Illinois State Board of Education.

Translation industry experts Peter and Patrick provide an overview of what drives translation prices, why minimum fees exist, and what drives per-word cost.

The translation industry continues to develop connectors and software that automate the translation process. A rising trend is the sale of complex systems that complicate the process rather than make it simpler. In this episode, Peter and Patrick focus their discussion on the part of the process where files are received and delivered but don't provide any value to the larger translation process.

Peter and Patrick share their personal holiday traditions and the traditions of several international colleagues. Countries discussed include Argentina, Australia, the United Kingdom, the United States, Spain, Italy, Germany, China, Israel, and India.

Peter and Patrick discuss the importance of setting and holding proper expectations in a consulting business. Topics include the importance of clarity and communication, setting expectations in the employer/employee relationship, and setting proper expectations for projects The idea of holding proper expectations is extremely important in business and in life.

Peter and Patrick cover 7 things you should never do as part of a translation RFI. Topics include: Include pricing models that don't match the industry Only ask for per-word pricing Ask for profitability and revenue figures Consider the number of offices as an indicator of bandwidth and expertise Tell your prospective agencies that quality matters when it doesn't (e.g., pricing is your most important topic) Invite agencies who you know don't fit your requirements Don't use a reverse Dutch Auction, you will get exactly what you bargain for.

Peter and Patrick cover important topics to consider before you start doing any translation work for your organization, including identifying your target markets, choosing a language service provider, creating a glossary of key terminology, establishing ground rules around translation memory ownership, and choosing in-country subject matter experts (if available).

Join Peter and Patrick as they discuss the critical points to consider for using Machine Translation in your organization. It seems like tech companies who pride themselves on tech and promise the stars with Machine Translation and AI don't actually use it themselves. Is MT merely a promise to get customers in the door only to substitute plain vanilla MT and human editing? Isn't the goal for the client to save money and time? Is how you get to the goal really important?

As the technology landscape broadens and more companies get purely “digital” with their initiatives - more platforms are used that store content. In a company serving international markets via content from numerous systems, the success of these digital programs to partner with an LSP that can centralize translation of content will drive beneficial cost-savings, time savings, and increase engagement. This is achieved via connectors and integrations and will compound cost savings through a single translation memory. In order to have this discussion, we needed to bring on the CTO at Argo Translation to discuss how technology makes all of this happen.

Join Peter, Patrick, and their special guest Nadia Fischer as they discuss Diversity, Equity & Inclusion, and Language. Nadia is a tech Entrepreneur, CEO, and Co-Founder of Witty Works, and a speaker on bias in language and business.

Join Peter and Patrick as they discuss Remote work in the translation industry. They cover the post-pandemic landscape, including the positive and negative impact of remote work on employers and employees.

In this episode, Peter and Patrick cover the idea of translation and Human Connection. All too often, people forget the impact of their work. Translation has an incredible impact on people's day to to day lives, from the workplace to schools to hospitals.

Join Peter and Patrick as they discuss strategies on how to engage with employees when language is a barrier to engagement. Tools to help eliminate the barriers are telephonic interpretation, written translation, ELL classes, and the most important tool, empathy.

Join Peter and Patrick as they discuss the role of Trade Organizations in the language industry. Topics include the most important advantages of being a member, lobbying efforts, price collusion, and trade shows.

Join Peter and Patrick as they discuss Argo Translation's recent acquisition of a competitor. Topics include lessons learned during the acquisition phase of the purchase, the motivation behind the acquisition, and the important aspects of the selection process.