Podcasts about best service

How Customer Complaints Impact Loyalty and Retention  Shep interviews Bill Price, President & Founder of Driva Solutions and Amazon's first global vice president of customer service. He talks about his new book, Zero Complaints: The Path to Continuous Value Creation, and explores the aspirational goal of eliminating customer complaints to enhance customer retention, reduce costs, and increase revenue.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    How do you get zero customer complaints?  What benefits do businesses gain by proactively eliminating customer complaints?  What is the cost of customer dissatisfaction?  Why is it important for company executives to engage directly with the customers?  What are the potential revenue losses associated with unresolved customer complaints?  Top Takeaways:    Striving for zero complaints is about aiming to continuously improve and provide value for the customer. While it may not be entirely realistic to have zero complaints, the aspiration drives companies to proactively identify and manage issues before they become a point of friction for the customers.    It costs more to attract new customers than to retain current ones. A frictionless experience can make customers more likely to buy more, return, and recommend a business to others. Customers with consistently positive experiences are more likely to share them with friends and family. Companies that focus on reducing complaints and enhancing the customer experience often see higher retention rates and increased revenue.    Frequent complaints should serve as signals that something in the business process needs fixing. Businesses must listen attentively to what customers say and capture feedback from the frontline employees.    Handling customer complaints can be costly for businesses. It involves maintaining support centers, training staff, and investing in the technology to manage issues. Reducing complaints means these expenses can be minimized, resulting in significant cost savings.    There's value in handling complaints well, as it can result in increased customer loyalty. However, it's to prevent complaints from happening in the first place. By eliminating common pain points, businesses can focus on delivering exceptional experiences rather than resolving issues.    Plus, Shep and Bill discuss the role of a Chief Problem Officer and how the presence of a CPO in organizations leads to happier customers and employees. Tune in!   Quote:   "When you treat your customers well and give them an easy, frictionless experience, not only will you keep them, but they'll tell their friends about your business.”    About:    Bill Price is the President & Founder of Driva Solutions, LLC. and the co-author of four books, including The Best Service is No Service, Your Customer Rules!, The Frictionless Organization, and his latest, Zero Complaints.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

When the comparison is between earthly religion and heavenly priestly service, the differences are clear. Earthly religion will never cleanse us and reconcile us with God. We need Jesus' priestly work. Thankfully, His work is available to all. Apple: https://itunes.apple.com/us/podcast/preach-the-word/id1449859151?mt=2 Spotify: https://open.spotify.com/show/2aSveQvIs7SPHWB4UcmSUQ

Welcome to the eCommerce Lab Podcast! Join us for a fascinating conversation with Oz Merchant, a passionate startup creator and e-commerce expert.In this special episode, we will explore the crucial art of identifying the best service providers for your business. Discover with us how Oz has mastered this fundamental aspect of entrepreneurship, offering insights and practical advice that will help you choose wisely and maximize the potential of your company.Don't miss this opportunity to learn from one of the best in the field. Get ready to transform your approach to supplier selection and take your business to the next level!#ecomcy #Amazon #amazonfba #amazonseller #amazonbusiness #amazonfbaseller #amazonppc #amazonadvertising #amazonsellercentral #amazonppctips #amazonprivatelabel #amazonselling #amazonseoe

Roque Tree Service in Toledo, Ohio, offers specialized pine tree removal and trimming services. Their comprehensive approach includes expert evaluations, regulatory compliance, advanced techniques, thorough cleanup, and a strong commitment to safety and environmental sustainability. Visit roquetree.com or call (419) 356-3869 for more details. Roque Tree Service City: Metamora Address: 6333 OH-120 Website: https://www.roquetree.com/ Phone: +1 419 356 3869

Welcome to the Car Dealership Guy Podcast. In this episode, I'm speaking with Jim Roche, CEO of Warrcloud where we discuss: The best service center in America, the dealership profit pendulum swings again, whether dealers can make more money without consumers paying for it and much more!  This episode is brought to you by: CDK Global - Empowering dealers with the tools and technology to build deeper customer relationships. Learn more @ https://www.cdkglobal.com/dealership-xperience-platform Private Auto - The safest way to buy vehicles privately. Use code ‘CDG' to list your car for free. Learn more @ https://privateauto.com/ Warrcloud - Make every warranty claim automatic by transforming how claims are processed to make everything easier and get paid faster. Learn more @ https://warrcloud.com/ Car Dealership Guy Industry Job Board - Connecting world-class talent with top-notch companies in Automotive. Find your next role—or start hiring today—at CDGJobs.com.   Interested in advertising with Car Dealership Guy? Drop us a line here Interested in being considered as a guest on the podcast? Add your name here Topics: (00:00:00) - Intro (00:03:00) - Jim's background and career (00:09:54) - Surviving a 7-year feedback loop (00:13:52) - What does the future of service at dealerships look like? (00:17:22) - What happens behind the scenes with manufacturers and dealer relationships? (00:19:38) - What are the key metrics are service members incentivized to hit? (00:22:59) - Do you measure customer experience impacts? (00:24:56) - What are the biggest opportunities for service providers? (00:27:05) - Who are the models of service providers in America? (00:31:25) - How are you able to attract dealers to Warrcloud? (00:34:04) - What is the most surprising thing you've learned about this journey? Check out Warrcloud here. Check out the website for more (https://dealershipguy.com) and follow me on X @GuyDealership! (https://x.com/guydealership) This podcast is for informational purposes only and should not be relied upon as a basis for investment decisions.

In this episode, I host Casey McDaniel from King Pest Solutions. Casey believes that Pest Control is THE single best local service business model. He shares how he stared, why he thinks pest control is the best service model, and a door to door knocking framework for drumming up business. If you like this episode please make sure to like, follow, and subscribe. We'd also appreciate a 5 star review if you've been enjoying the show! Finally, if you're looking to join an online group of local service business entrepreneurs, visit ownrops.com/alliance to join our private Slack channel. Thanks for listening!

Do you want to enhance customer satisfaction and loyalty by providing seamless experiences? Wondering how to achieve this result effortlessly? This week we had a discussion that you will find inspiring. Our guest? Best-selling author, Bill Price. Bill will be unveiling the ultimate solution to create a frictionless customer experience that fosters enhanced customer satisfaction and loyalty. Best-selling author of The Best Service is No Service, and The Frictionless Organization, Bill Price is a renowned expert in customer experience and service. His journey to becoming a guru in this field began when he joined Amazon in 2006. At Amazon, Bill was relentless in his pursuit of creating a frictionless customer experience, focusing on removing any confusion or need for customers to contact the company. This philosophy led to a fourfold increase in revenue without hiring additional customer service staff. Bill's approach was centred around delivering on promises and constantly monitoring customer satisfaction through leading quality metrics. His work at Amazon and subsequent clients has helped businesses of all sizes simplify their operations and create more value for their customers. Bill's passion for putting customers first shines through in his storytelling and examples, making him a sought-after consultant and advocate for exceptional customer service. Download and listen to learn more. On today's podcast: Changing the Customer Experience at AmazonEmbracing criticism for continuous improvementWhy you need to go beyond average metricsExamples of frictionless organisationsThe importance of understanding your customers Follow Bill Price:WebsiteLinkedInThe Best Service Is No ServiceThe Frictionless Organization Book recommendations: How The Mighty Fall Setting The Table

Ever wondered how to ensure your wedding vendors give their absolute best? Well, I've got you covered. In this episode, I'll share some incredible tips to keep your suppliers happy and your wedding stress-free. From feeding them to reaching out a day before, I'll walk you through eight vital steps, sharing my experiences and insights. We'll also talk about the importance of appreciating their hard work and how this can dramatically impact your big day.But that's not all. We also dive into how you can stay organised and serene during the entire wedding planning journey. Creating a timeline and taking time for yourself are critical aspects we discuss in detail. And did you know about the Manage My Wedding App? I'll explain how this handy tool can help you stay on top of all your planning tasks. So, sit back, relax, and let's dive into the world of stress-free wedding planning. Let's ensure you have the wedding of your dreams. Don't miss out!For full shownotes head to - managemywedding.comYour Wedding Workshop, now available for replay HERE!Feeling overwhelmed and stressed about planning your dream wedding?! With over 22 years of wedding planning experience, I'm here to share my proven step-by-step calm bride method to help you save time, money, and most importantly, keep you calm throughout the entire process.

Daily Leadership Challenges and Tips We hope you enjoy these daily leadership tips and challenges. Our hope is that these tips and challenges will motivate you, make you think, provide you with actionable steps, bring your team together, make your team more productive and profitable, and generally keep you interested in continually learning about leadership, because leadership is a life-long learning process. This show is brought to you by The Current Leadership Coaching Team or CLC Team, and we offer a variety of ways for you to continually have leadership training and development. Our primary focus is on team leaders; specifically, leaders in the manufacturing industry who have multiple leaders they work with while leading their own teams both independently and in conjunction with other teams within the same organization (either at one large site or in separate locations). We have seen how different leaders within an organization can be leading their teams in vastly different ways, producing different results. We work to unify all of the leaders of an organization so that you have one big SUPERIOR Team, or a team that is Self-Aware, Unified, Persevering, Empowered, Relationally Safe, Intentional, Optimized, and Resourceful. The CLC Team accomplishes this is a variety of ways and by using various learning methods: -       3 to 4-hour workshops (on-site or online) -       Online Leadership Community (weekly zoom calls that cover leadership topics) -       The Complete Leadership Development System -       Leadership Mastermind (online and annual event)  Our Current Online Community for Leaders is currently open! The monthly price is $47 a month and this includes one weekly “live” zoom call, full access to our leadership library of video courses, full access to all the replays of prior zoom calls, and a private community to connect with other leaders! To find out more and/or to join, please visit https://www.currentleadershipcoaching.com/offers/jiWzoLKJ or https://www.clcteam.com        For more information on the Current Mastermind Group, click on the following link: https://www.currentleadershipcoaching.com/currentmm   To get our FREE Guide and video that tells you the NUMBER ONE Hiring Question you should be asking in order to Hire the Right Person for the job Without Fear of getting a bad hire, click the following link: https://www.currentleadershipcoaching.com/hiringquestion   To get your FREE One-Page Goals Worksheet, visit https://www.currentleadershipcoaching.com/goals     Contact us: Paul Grau Jr. at Paul@clcteam.com Jennifer Grau at JenG@CLCTeam.com Please “Like” the CLC Team Facebook page: https://www.facebook.com/RunToYourChallenges   Join our brand new Facebook Group (Current Leadership Group): https://www.facebook.com/groups/currentleadership    For fitness goals encouragement join the Facebook Group “Run To Your 500-Mile Challenge” at https://www.facebook.com/groups/848658552257806   Thanks for Listening and Have a Blessed Day!

Episode 120 James Here! Welcome to the PowerWorks Podcast, where I talk to Glenn Power, the owner of PowerWorks Auto, about all things car-related.

James Here! Welcome to the PowerWorks Podcast, where I talk to Glenn Power, the owner of PowerWorks Auto, about all things car-related.

The Frictionless Organization: Deliver Great Customer Experiences with Less Effort by Bill Price and David Jaffe About the Book: Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons. This book will help any customer-facing organization deliver better customer experiences, save money, and increase revenue.  Veteran customer service experts Bill Price and David Jaffe, coauthors of the bestseller The Best Service Is No Service, explain how organizations can design products, sales, and support so that customer effort is reduced or, better still, removed.  This simplicity for the customer is what Price and Jaffe call frictionless. The book defines a straightforward methodology, drawing on more than thirty practical examples from leading companies across four continents.  The approach provides a radically different way for the whole business to focus on the customer experience.  It explains how any organization can look at all customer interactions as potential opportunities for improvement and question whether they are helpful or represent symptoms of friction. Lower friction innovators are disrupting established businesses in every industry. This detailed guide shows how any business—from start-ups to major multinational corporations—can remove friction.  Being frictionless has become a strategic necessity, and now this strategy is available to any organization. About the Author: Bill Price is a keynote speaker, graduate-shool instructor in marketing and global business management, board member, and the co-author of The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs (2008) and Your Customer Rules!: Delivering the Me2B Experiences That Today's Customers Demand (2014).  He is the founder and president of Driva Solutions based in Bellevue, Washington whose tagline is “Creating and sustaining highly effective customer contact strategies and operations, locally and globally.”  Bill started his career with McKinsey & Company in its San Francisco and Stockholm offices, serving global clients and working on what turned into the book In Search Of Excellence.  He was later the CFO and COO at an early-stage interactive voice response company that was later acquired by the telecommunications company MCI. He then built MCI Call Center Services' automation, consulting, and agent outsourcing business and was later named one of the first Call Center Pioneers by CRM magazine. In 1999, Bill joined Amazon as the company's first worldwide VP of customer service, working closely with Jeff Bezos and his other direct reports to create what has become one of the most successful customer experience companies in the world. Bill is a graduate of Dartmouth College and the Stanford Graduate School of Business. And, interesting fact - he is a veteran of the United States Navy! Click here for this episode's website page with the links mentioned during the interview... https://www.salesartillery.com/marketing-book-podcast/frictionless-organization-bill-price

Hear from the Best GBS and The Best Service Provider Impact Award Winners SSON's Impact Awards represent the highest level of recognition for the impact shared services have on enterprise.  The awards are open to shared services and GBS globally, with winners announced at SSON's flagship events. Impact Award winners represent shared services operating at the peak of their performance, and demonstrating leading practices.  At SSOW Orlando, Tesco Business Services took home the Impact Award for World's Best GBS, and Capgemini for Best Service provider. In this episode, hear from two award winning companies on what it takes to be the best of the best. This episode covers: The winning ingredients for high-value service delivery What it takes to mature a service center The importance of continuous improvement as a culture and strategy for change

On this HFS Videocast, one of the authors Elena Christopher - Chief Research Officer at HFS talks about the HFS Horizons Report - The Best Service Providers for Retail Banks, 2023 which was released recently. This report assesses how well service providers are helping their retail banking clients embrace innovation and realize value across three distinct horizons: Horizon 1 is digital: Ability to drive functional optimization outcomes through cost reduction, speed, and efficiency. Horizon 2 is experience: Horizon 1 + enablement of the OneOffice™ model of end-to-end organizational alignment across the front, middle, and back offices to drive unmatched stakeholder experience. Horizon 3 is growth: Horizon 2 + ability to drive OneEcosystem™ synergy via collaboration across multiple organizations with common objectives around driving completely new sources of value. You can read this HFS Horizons Report at https://www.hfsresearch.com/research/the-best-service-providers-for-retail-banking-2023/

We kick off this week's episode with a recap of Jacob's recent travels, a discussion about the guests on our podcast recently, and a GROW Comm update. Then we get right into the real marketing strategies that are working for us right now at our Cape Coral, Florida, landscaping location, as well as at our Springfield, Illinois, landscaping location and new Scag Power Equipment dealership. Enjoy!

Today's episode covers the answer many aspiring entrepreneurs have been asking. It may come in different forms, but it always comes down to “what is the best niche to target when you're trying to build a remote digital marketing agency, and what is the best service to offer?” Here's the short answer–there is no magic niche or service. In today's episode of The Remote Millionaires Podcast, Tom explains why he does not exactly believe in the magic of niches. But he talks about the key to building a successful remote business (or any business for that matter). Tom has seen the success of many students inside the Remote Millionaires Program, so there's data to support the information he shares today. He also describes what he means by The Power of ONE. So, whether you're new in the digital marketing world or have tried different niches but have yet to gain traction, this episode can guide you in the right direction. If you're interested in building a Digital Agency, join the Remote Millionaires Program. Go to: https://remotemillionaires.com/“There is no magic niche. There is no magic service. Achieving success–building a remote digital marketing agency–comes down to systems and processes, and most importantly, doing the revenue-producing activity of prospecting and selling potential clients every day.”- Tom Gaddis (1:54 Polished Video) In This Episode:Things to consider when choosing a niche How to pick which service to offer (activity-based vs. results-based services)What is The Power of ONE?And much more…Resources:If you prefer a video version, subscribe to the Remote Millionaires YouTube channel: https://youtube.com/@remotemillionairesRemote Marketing Agency Owners by Offline Sharks & Remote Millionaires: https://offlinesharks.com/groupRemote Millionaires Application: https://remotemillionaires.com/applyHere's an Insane Offer for Just $1: https://offlinesharks.com/onedollarplusConnect with Tom Gaddis:Website: https://remotemillionaires.com/Facebook: https://web.facebook.com/remotemillionairesInstagram: https://www.instagram.com/remotemillionaireslifestyle/

Bill Price was Amazon's first global vice president of customer service and is the founder and president of Driva Solutions, a consultancy dedicated to creating highly effective customer contact strategies and operations.  He has more than 35 years of experience advising and directing major operations in more than 160 leading companies.  Bill is also the co-author of The Best Service is No Service and Your Customer Rules! A book that sheds light on how frictionless organizations cut costs, grow revenue and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons. Price is a frequent keynote speaker, graduate school instructor in marketing and global business management, Board member, and Advisor to CustomerThink with more than 50 posts. He graduated from Dartmouth College and the Stanford Graduate School of Business and lives with his wife Lori in Bellevue, Washington.  Listen to today's interview with Bill, and find out how you too can remove friction for any business from start-ups to major multinational corporations, and deliver great customer experiences with less effort. Key Takeaways Bill narrates the pivotal moment he realized that customer experience was a vital part of the various organizations and companies that he has worked withWhy is it dangerous to shield senior executives from the true voice of the customer?The techniques companies should apply to the process of drafting their senior executives into being more involved with the customers.Bill talks about the differences in business strategies that he has come across from the many organizations that he has been part of during the research and writing of his booksCompanies and Senior Business Executives need to start making decisions not based on profitability but based on long-term goals and objectivesThe companies Bill has worked with for his book: ‘The Frictionless Organization'Competition in business, and why the rush to turn digital has led many companies to settle for digital tools that are confusing and difficult to navigate for their customersTraits that a frictionless organization should exhibit, and how you too can test your organization against these metricsBill names a few companies that are getting it right alongside businesses that other companies should try to emulate Connect with Bill Website (Company) - http://www.drivasolutions.com/  Website (book) - https://www.frictionlessorg.com/  LinkedIn - https://www.linkedin.com/in/bill-price-drivasolutions/  Email - bill@drivasolutions.com  Phone - 206-321-0841

Segment 3 – How to Avoid the  Biggest Agent Selection MistakesBarb, most people choose agents they know,  like a friend, and do not really have a system for selecting the best agent to handle one of their largest assets.  What are some ways a home seller can avoid making the biggest mistakes when interviewing agents?The Colorado Springs Region has less than a 2 Week Supply of Homes Sellers' Market Seller's Market = Seller Has the Advantage Buyer's Market = Buyer Has the AdvantageSupply and Demand:Approximately 2471 Available properties (all types) in 3 counties: El Paso, Teller, and Elbert. DOUBLE WHAT WE HAD IN MAY 2022! More Supply! Less Demand!Why Would a Home Seller Need an A Very Experienced Agent in a Shifting Market?  To get the MOST MONEY! 5000 Agents  - 74% Sell 3 or Fewer Homes a YEAR! Some Agents look at HOT Market Pricing• Getting More and More Calls From Sellers Frustrated That Their Home Has NOT Sold!• Many agents do not know how to price a home!• Not Every Agent Knows how to MAXIMIZE DEMAND so you get the MOST Money!Just Sold Bill & Randi's Home home for OVER ASKING PRICE THE FIRST WEEKEND!Most Home Sellers Make Huge Mistakes When Interviewing Agents• Hire the first agent they know or meet• Hire with No Pre-Determined Method for selecting an agent• Fail to rely on logic:• “He/She seemed nice”• “He/She sold me the house”• “He/She gave me a discount”The Facts About Real Estate Agents: 80% of Agents Don't Make it Past their 5th Year. 87% of Customers SAY they will go back to the SAME agent but 84% don't! #1 Reason for Poor Communication!People Do Not Sell Homes Very Often How Do They Know They are Getting the Best  Service?Pick An Average Agent who: Posts and Hopes, posts average or bad pictures, and hopes some other agent has a buyer!That is why Agent Selection is Hugely  Important to a Home Seller We are offering a FREE Report called: 5 Free Agent Selection Guide Includes 9 Different Selection Factors & Top 4 Common Mistakes Made in Agent SelectionWe are talking about the Why Do I NEED A  Well Qualified Real Estate Agent When  Selling My Home?  Barb what are some other reasons people selling their homes need to choose a great agent?The average agent spends $129 per month on marketing! That is most likely on marketing THEMSELVES You should hire an agent that sells a lot of homesHere are the local statistics about agent sales:• 5000 Agents• 74% sell 3 or fewer homes a year• 24% sell ZEROYou are listening to the Real Estate Voice  with Barb Schlinker of Your Home Sold  Guaranteed Realty, if you are thinking of  making a move Barb at 719-301-3900 or visit BarbHasTheBuyers.com When we come back we will be  discussing: Top Five Seller Mistakes  That Can Cause a House NOT To Sell & Hot New Listings#realestatevoice #barbschlinker #coloradosprings #yourhomesoldguaranteedrealtycolorado #barbhasthebuyers

What if you could deliver a great customer experience with less effort? If you said yes — and I'm sure you did — this week's episode is for you. Author Bill Price was Amazon's first global vice president of customer service (yep, he reported to thee Jeff Bezos?!). He and his co-author, David Jaffe, wrote the best-selling book, The Best Service is No Service. Today, Bill talks to us about their new book and shares with us how organizations like mine and yours can become what they call frictionless. Get Weekly Tools to Build Your Business (for free!): The Entrepreneur's Toolkit Follow Bill on LinkedIn: Bill Price Visit: Become Frictionless Visit: Driva Solutions Have a story to tell? Signup here: www.serialentrepreneurshow.com

Meet Josselyn Boudett, the Founder and CEO of Stella. She is an OG of AI and after years of experience with the largest companies developing AI, she custom built AI for car dealerships to solve some of their biggest challenges.    Tech is evolving and allowing for efficiencies that save in expenses, assist with consistencies and ensure customers are being served immediately. Is AI right for your dealership? Will it elevate your service and sales experiences, revenue and CSI?

Highlights From The Show: Welcome to this version of the Just Start Real Estate Podcast! I am excited to bring you another replay of my Live Question and Answer sessions. For those people that are unable to join us live, this will provide an opportunity to hear the awesome questions I am fielding about business, taking risks, real estate, and so much more! This presentation is the live Q&A that I did the week of September 14th and each Thursday we will offer you another chance to take advantage of listening to the answers to our guests' fabulous and compelling questions! Don't miss this new episode of the Just Start Real Estate Podcast! Notable Quotes: “You need to make sure, above all else, that you are getting consistent lead flow in your business.” “You can always use more and better leads.” “In my opinion, the MLS is unrivaled, unbeatable, and unmatched for comping properties.” “If you don't have access to the MLS, that should be one of your goals.” “I really think having MLS access is non-negotiable long-term.” “There are certain tools you need in any industry.” “When we are talking to sellers, we are instilling a sense of urgency because house prices are dropping.” “We don't start talking about market declining strategies until there is an objection about the price.” “I don't typically go to a lot of real estate events because they don't give you end-to-end answers.” “The direction to the speakers at Flip Hacking Live is to give the people in attendance all the goods, all the tools pertaining to whatever subject they are presenting on.” “You REALLY need to be at Flip Hacking Live.” Thank You for Listening! Connect with Mike on Twitter, Instagram, YouTube, Linkedin, Facebook Help Out the Show: Leave an honest review on iTunes. Your ratings and reviews really help and I read each one. Subscribe on iTunes. More Resources From Mike: Level Jumping: How I Grew My Business to Over $1 Million in Profits in 12 Months WINNING DIRECT MAIL - How to CRUSH IT with direct mail! 7 Figure Investor Video Course - Scale your business to 7 figures. I'll show you how!

Being frictionless has become a strategic necessity. What does frictionless even mean? Why should you care? And what are simple steps to remove customer pain points and get to a frictionless state based on learnings from the most reputable brands?  Stacy Sherman and Bill Price, author of The Best Service is no service, Your Customer Rules!, and The Frictionless Organization, answer these questions and share key principles to improve experiences for everyone who interacts with your brand. In fact, customer loyalty depends on it. Details at DoingCXRight.com/podcast

Dogs are the best. It's been shown that the friendship of a dog can decrease stress, increase endorphins, and increase our life expectancy. For those who have suffered trauma in some capacity, dogs are especially beneficial and Service Dogs can enhance their independence and healing process in ways other methods, such as counseling and therapy, can't. However, service dogs can be incredibly expensive (and rightly so) and without the help of grants or loans, many are not able to experience that type of companionship. This poses a hurdle, that for some is too high to clear. However, Dog Training Elite can make Service Dogs accessible to a much larger percentage of those in need. Their method is to train a dog and owner as a team to achieve the goal of the handler's own dog becoming their service dog. By using positive training methods, they empower both owner/handler and dog to be an outstanding team committed to each other. One last note, if you have a dog, but you're not experiencing joy from your dog, it could be you just need a little help in recognizing what kind of training your dog needs. Betsy and Ed can assess your dog and offer suggestions so that you have the best relationship possible with your dog. Betsy Feaster and her husband, Ed Erb, are veterans with a passion for dogs and for helping the community. We invite you to listen to this conversation and find out about Emotional Support Dogs, Therapy Dogs, and Service Dogs and just how awesome dogs are in general. Dog Training Elite Southeast Louisiana SELouisiana@dogtrainingelite.com The Malinois Foundation --- Support this podcast: https://anchor.fm/keepinitteal/support

Stuart Rosenblum with two great stories about working with KTRS listeners with one involving a "recast". For more, call 314-324-4440 or visit https://stuartsamc.com/

Guest: Wendy Knowler See omnystudio.com/listener for privacy information.

Guest: Wendy Knowler See omnystudio.com/listener for privacy information.

Bill Price was Amazon's first Vice President of Global Customer Service and is the founder and president of Driva Solutions, dedicated to creating and sustaining highly effective customer contact strategies and operations, locally and globally. He is an analytics and customer experience expert with over 35 years' experience directing operations and consulting leading companies and he's my guest this week on the On Brand podcast. About Bill Price Bill Price started Driva Solutions in September 2001 to help companies achieve the delicate balance between cost containment and greater customer loyalty, co-founded the 9-country LimeBridge Global Alliance in early 2002, and is the lead co-author of three books: The Best Service is No Service, Your Customer Rules!, and The Frictionless Organization.  Bill served as Amazon's first Vice President of Global Customer Service and before that was Vice President & General Manager of MCI Call Center Services, COO & CFO with a start-up software company in San Francisco, and a Senior Engagement Manager with McKinsey & Company in San Francisco and Stockholm. Bill received his undergraduate degree from Dartmouth College and his MBA from Stanford University and lives in Bellevue, Washington.   Episode Highlights Wait, Bill started a business in September of 2001? “Actually, it was on September 1, 2001,” Bill noted, adding, “I was in Boston and ended up stuck there with my first client.” This turned out to be good for building their relationship. How to navigate challenging times like 9/11 and COVID. Beginning our conversation with a business in the aftermath of 9/11 is surprisingly relevant in looking at business today in the wake of a global pandemic. “There a lot of concern for customers. 'If we lose them—we'll lose them forever.'” What to do when you're in a consistently inconsistent environment. Bill advises brands to find their “true north” and continue moving toward it, going around or through obstacles that lie ahead. What is The Frictionless Organization? In discussing his latest book, Bill notes that you have to first define all the different forms of customer friction. His book does this in an innovative way—providing both good and bad stories (case studies) of organizations with various forms of organizational/customer friction. What brand has made Bill smile recently? After talking about both good and bad stories, Bill closed with a good story from a brand that made him smile, Les Schwab Tire Company—for their simple, ongoing efforts at building loyalty. To learn more, check out Bill's website for the book at frictionlessorg.com. Want more Bill Price On Brand? Check out his first appearance back in 2017!   As We Wrap … Listen and subscribe at Apple Podcasts, Spotify, Amazon/Audible, Google Play, Stitcher, TuneIn, iHeart, YouTube, and RSS. Rate and review the show—If you like what you're hearing, be sure to head over to Apple Podcasts and click the 5-star button to rate the show. And, if you have a few extra seconds, write a couple of sentences and submit a review to help others find the show. Did you hear something you liked on this episode or another? Do you have a question you'd like our guests to answer? Let me know on Twitter using the hashtag #OnBrandPodcast and you may just hear your thoughts here on the show. On Brand is a part of the Marketing Podcast Network. Until next week, I'll see you on the Internet! Learn more about your ad choices. Visit megaphone.fm/adchoices

After decades in the gas station business, Zakoil Inc launched the Lone Star Market concept in their Texas-based travel centers in 2018. As second-generation operators, Hasan Zakaria, CEO, Sugarland Petroleum and Ahmed Zakaria, vice president, Sugarland Petroleum, were already experts on the industry basics - offering great service, being clean, being organized and having good training. With Lone Star Markets, they wanted to push the envelope of innovation to stand out on a crowded corner. This month they joined the podcast to share about their secret to success from the fresh kitchen to their diversified product selection to the competitive pricing. With special guests: Hasan Zakaria, CEO, Sugarland Petroleum and Ahmed Zakaria, Vice President, Sugarland Petroleum Hosted by: Amy Toner, Vice President, Publishing and Digital Content, NATSO and Darren Schulte, Vice President, Membership, NATSO

In this episode, @Tony Reed discusses giving the best customer service..

If we ask any agent what sets them apart, the answer is always the same - "We offer the best service." Shane and Tonya discuss ideas on serving your clients, being Chief Translation Officer, meeting your clients where they are (figuratively), and finding opportunities to shine.Join the IA Forward community of insurance agents on your favorite social media channels, or learn more at iaforward.com.

In this episode, I interview Cesar Hasselmann, Founder and CEO of AMH Consultancy based in Brisbane, Australia. Cesar set up his own business to help entrepreneurs to have a profitable, sustainable businesses and fulfilling personal life.  With over 25 years of experience as a successful businessman, Cesar decided to build his own consulting company to help business owners enjoy their growth along the way. AMH Consultancy was established in 2014 and has been running for over 8 years. Cesar has said that growing a small business requires being well organized and knowing exactly what to do in one phrase. So she says, “because I can go into multiple industries, and I can resolve almost everything in business.” This Cast Covers: A consulting business that provides coaching, monitoring, workshops, and retreats. Analyzing people, market, policy procedures, suppliers, etc. to allow them to go for any adventures in the future, and make them grow. Helping entrepreneurs manage today's income without needing to put in much money. Sharing about the life cycle and how to cope with negative emotions as an entrepreneur through his book entitled “The Life Breakthrough.”  Learning about the benefits of being well organized. Teaching on how to make clients commit and learn from their mistakes to improve. Helping entrepreneurs how to cultivate a healthy ego in order to make changes. Learning how to choose the right client. Sharing the advantages of having a few FTEs in your business. Learning how to avoid others from undermining your leadership. Additional Resources: AMH Consultancy The Life Breakthrough Blue Ocean Strategy by W. Chan Kim  _________________________ Quotes: “Be well organized and know exactly what to do in one phrase.” —Cesar Hasselmann “When you bring someone to do a consulting, you also learn how to be able to trust a third party.” —Cesar Hasselmann “Allow your client to commit their mistakes.” —Cesar Hasselmann “Once you discover the people's aims, you start to pull the synergy in the right direction.” —Cesar Hasselmann “There is no better day than today.” —Cesar Hasselmann _________________________ Music from https://filmmusic.io “Cold Funk” by Kevin MacLeod https://incompetech.com. License: CC by http://creativecommons.org/licenses/by/4.0

If you venture over to Melbourne's leafy east, you'll find a little gem. It's one of those great locals, a place those in the area know well but outsiders have probably never heard of. It's a favourite of Ross's, too! See omnystudio.com/listener for privacy information.

When it comes to creating a winning strategy, most agents would tell you that they have either the best people or the best service, but what does that even mean? Particularly when everyone else says the same thing. Kolmeo's Scott Bateman believes there is no best service. He also argues there's a time when businesses should ignore their customers to deliver true innovation. It's thinking like this that has seen Scott build a highly successful career and become one of the most sought-after thought leaders in the industry when it comes to business growth and strategy. Drawing on time spent at Harvard Business School, case study learning and 20 years leadership experience, Scott helps businesses unearth opportunities, find marketing clarity and define their true point of difference. In this Elevate podcast with Elite Agent managing editor Smantha McLean, Scott offers a preview of the game-changing business strategy sessions he will deliver at Elite Retreat from July 31. Scott looks at why businesses will either be cost leaders or service leaders, but there is no best service. He delves into when businesses should stop asking their customers what they can do better, and instead turn to the people who don't use their service to better understand opportunities that lie untapped. He also shines a spotlight on the trends both inside and beyond the industry that will shape the future, and how they impact real estate operations in unexpected ways. In the process, Scott looks at some of the key challenges facing the industry at the present and shares how business leaders can combat the ‘great resignation' by delivering the right support and opportunities for their staff. In a podcast that's all about getting to the heart of what your business does and defining where you want it to go, Scott also provides the key questions every business should ask to change the playing field and create action. “The problem is this: if you ask people what they want, they will inevitably tell you something which is a few per cent better than what they're currently getting. The trap with that is it forces a situation in which businesses incrementally improve something, where they're increasingly looking the same and building the same thing.The best businesses actually don't ask that question. They often don't talk to the existing users of a thing. They go to the people who don't use it, or don't like how things are done. And they'll learn from that.” - Scott Bateman https://youtu.be/xnhk0YbmB6k Scott and Samantha also discuss: The current trends emerging in the industry and how leaders can define and use them to create a better business while also improving the experience of their staff.How to mitigate the mass exodus from property management and why staff members need four key things from any employer.Why case studies are a great way of unearthing opportunity in a business, and how you can use them to implement clear and actionable business strategy.How to define your point of difference as a cost leader or service leader and why this matters to your customer.Why the term ‘best service' is a false truism, and often leads to business creating complex steps, extra tasks and unnecessary layers.What business leaders can learn from IKEA and the alcohol-free beer movement when it comes to looking at business opportunity differently.When a business should ignore their customer to create true innovation, and who they should be talking to instead.Why ‘different' and ‘better' are two very separate things, and how knowing which one you provide creates clarity for your business.How to pick the most important things to focus on in a business, including the key questions you should ask.What Scott will offer at Elite Retreat from July 31 to August 3, and how it will provide attendees with clear strategies that they can immediately implement in their business. And much, much more

아히안의 실전영어 제170회 - (최상의 서비스로 모시겠습니다: We'll make sure to provide the best service on your trip)

You can only pick one! Ubisoft+ or Stadia Pro. Which is the best service. This week Chris and Richie discuss the merits of each platform to answer this hypothetical.If you'd like EARLY ACCESS to SideQuest our YouTube members get the show every Sunday, 6 DAYS EARLY by joining the channel on the members link below.Ukraine Red Cross: https://bit.ly/3Iu5flsWant more Cloud Gaming Content? NEW Podcasts, First Looks, Livestreams and more!

Small businesses have been having to move rapidly over the past two years to pivot, grow and overhaul their businesses over the pandemic – and, in order to do so, turning to professional advisers in their droves. While accountants are often said to be the right-hand man for an SME looking to delve into their financials, brokers are a key partner when it comes to looking at credit options. But the real magic comes when brokers and accountants are able to work together to help business owners navigate their finances and come up with appropriate lending solutions. In this episode of Elite Broker, host Annie Kane catches up with Western Australia-based broker Janine Leafe and business consultant and taxation adviser Kirsty Jones from PKF to discover how they work together to workshop SME deals and come up with solutions that work. Tune in to find out: The process involved in servicing SME clients What accountants most want from brokers   How to ensure a seamless handover process And much more!

Hi guys, I've just moved to Joburg and I think the biggest challenge is finding a new doctor, dentist, hairdresser etc.… Can you guys recommend some great service providers that I can add to my contacts in case I need them?”  Doctor, dentist, hair dresser, chiro…    See omnystudio.com/listener for privacy information.

Choosing which cellular service provider to hitch your wagon to can seem like a daunting guessing game. Many of us have had the same network provider for years, but when it comes to cell service, reliability, and price it's hard to know if you're getting the biggest bang for your buck.  Welcome back to 5G Guys! In today's episode, we tackle our most asked question, and that is which cell carrier is actually the best? This may not be the answer you want, but it's important to know that finding the best cell service for you is all dependent on what you are going to use it for. Of course, there are always going to be personal preferences, you'll hear which providers we use and why. As well as the questions we typically ask when helping someone find the right provider for their needs. Listen in as we talk about the many factors that go into your choice, like who works best in rural areas, the better choice for international travel, and even if they're actually supported in your city. If you've been having trouble with one of the big three (AT&T, Verizon, T-Mobile), there might be a better option for you in a smaller carrier. You'll get hands-on resources that will help you get a frame of reference for your city and cut through all the predictions to give you real data on which service works where. With these easy-to-follow criteria, we have no doubt that you'll be able to make the most informed decision for your service.  To find the resources we talked about in this episode, check out the links below!  More Of What's Inside: Finding a service that works in your neighborhood The factors that go into the right service How you can get a frame of reference for your city Real data vs. prediction maps The best chance at service in rural areas Which service works best for international roaming T-Mobile absorbing Sprint Understanding the network that works best for you Why you shouldn't rule out smaller carriers right away MVNO, what it is, and how it can help you How far wireless networks have come And much more! LINKS: Sources to research before you buy: FCC: Mobile LTE Coverage Map Maps are predictions submitted by the carriers Basically same as what they advertise, but in one place 4G exclusive OpenSignal: Mobile Analytics & Insights | Opensignal Global Based on actual phone performance collected by crowdsourced data of OpenSignal app users Root Metrics: RootMetrics Domestic Based on performing repeated and consistent network tests with test equipment. Major markets are tested every 6 months Also uses crowdsourced results Website:   Website: https://5gguys.com   Social:   Facebook: https://www.facebook.com/5Gguys LinkedIn: https://www.linkedin.com/groups/12515882 Twitter: https://twitter.com/5gGuys     Submit Your Ideas or Feedback: https://5gguys.com/contact-2 Episode Minute By Minute: 0:55 - What we cover today  1:17 - Tackling our most asked question 4:52 - The criteria to keep in mind when looking at service 9:43 - Root metrics and how they help you 15:15 - The issues wireless will continue to have 19:26 - How smaller carriers help the big 3 23:46 - Closing thoughts

The CX Goalkeeper had a smart discussion with Jeff SheehanJeff is a customer experience (CX) practitioner, CX author, and an active member of the global CX community. He is a passionate customer advocate whose work improves operational excellence and profitability, customer intimacy, and growth using pragmatic solutions built on the pillars of strategy, people, process, and technology. He is the author of the book: Customer Experience Management Field Manual: The Guide For Building Your Top Performing CX Program. Jeff is an an Ambassador of the ECXO In this episode you will learn:Some highlights on the ECXOThe book "Customer Experience Management Field Manual" is stuctured in short chapters leveraging the experience of the same way on how field manuals from the military were createdWriting a book is also an experience. Jeff leveraged beta readers from the outstanding CX community to improve his manuscript. The book is for everybody working in the CX field. It should stay on your desk as a reference for your daily jobs … and much more His book suggestion:· The Best Service is No Service, 2008; B. Price, D. Jaffe Jeff's golden nugget:Everyone has a book inside, which need to be written. Write your book, leave your legacy. How to contact Jeff:https://www.linkedin.com/in/jeffsheehandublin/ You can find the book here: mybook.to/CXFieldManualThank you, Jeff! Thank you European Customer Experience Organization (ECXO) #customerexperience #leadership #cxgoalkeeper #exco#cxtransformation #employeeexperience #CXO #CX #experiencedesign

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Tacey & Leslie discuss how to clearly, concisely and directly communicate with your customers. How plain language can help reduce customer complaints and improve brand engagement. Timestamp: 4:46: What is plain Language? Timestamp: 6:46: Writing a 5 star answer to a 1 star review. Timestamp: 11:10: 12 Not so boring ways to start a customer service email. Timestamp: 14:54: Speed Round Leslie's contact info: Instagram: @ewriteonline  Website: www.ewriteonline.com Tacey's social media links on the episode website, click below  

Most CRM software is built to be serviceable to multiple industries with general sales' needs in mind. These broad and versatile systems are probably helpful in many industries, but when it comes to casino gaming, specifically player development, these general systems' help, can only go so far. Casino hosts provide niche and unique services that appeal and sell to VIPs such as long-term relationship building, exclusive access, and hospitality, special travel and accommodations, and so much more. TRIO360 represents a radical shift in Casino Marketing technology as the first unified multi-channel communication platform specifically designed for the unique needs of casino hosts, player development executives and casino marketers. Azam Husain, CEO of Casino Science, interviews Craig Shacklett, URComped and TRIO360 CEO, to learn about how this game-changing software was created, what makes it different from other CRMS, the positive impact it has on casino marketing, and more! Topics discussed: URComped and TRIO360 origin story What do VIP players want A.C.T.S model Using host and player feedback to build effective software TRIO360's product launch Results of the first TRIO360 trial Qualities of a great salesperson Player Development steps to switch to a sales-driven model Strangest request from a VIP player Learn more: https://trio360.vip/effective-software-creates-the-best-service-for-vip-players-player-development-trio360-interview-video/

Thierry Spencer  est une des figures emblématiques de l'expérience client et la relation client, milieu dans lequel il évolue depuis 30 ans. Il est le Directeur Associé de l'Académie du Service, un cabinet de conseil et formation en culture, relation et expérience client, et auteur depuis 15 ans du blog le Sensduclient.com. Mais Thierry est aussi le propriétaire de la notion de la symétrie des attentions - un concept qui met en avant le rapport de symétrie entre la qualité de la relation qu'entretient l'entreprise avec ses clients et la qualité de la relation qu'elle entretient avec ses collaborateurs. Cette notion montre qu'il existe un lien étroit entre la satisfaction client et la satisfaction salarié. Du coup, quoi de mieux que Le Client pour venir nous parler de tout ça ? 

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THE DAILY ARTICLE FOR OCTOBER 16, 2020 Judge Amy Coney Barrett testified this week that she agreed to be nominated to the Supreme Court because she should "serve my country." Today's podcast discusses her courageous faith, then we focus on God's call to serve, no matter our background, by trusting in his omnipotence and grace. ABOUT THE DENISON FORUM The Daily Article is a daily biblical commentary on the news of the day by Dr. Jim Denison. To learn more about the Denison Forum, visit DenisonForum.org or email us at comments@denisonforum.org.

Mark records live from the road at the UKs best service station, tells a story about falling asleep in the car and goes over the rules around superpower selection and wishes.

Best Service Ever... at a Biker Bar! How is your service? What are you doing to ensure your customer's experience is the best ever?

Getting ready to host a live event? Today’s episode is all about the ticketing! We break down 3 of the best options for ticket sales and processing for every event size and budget. From small Masterminds to huge conferences, we’ve got services to meet your needs, plus the honest dish on the ups and downs […] The post MBA752 The Best Service To Use To Sell Tickets for Your Live Event appeared first on The $100 MBA.

Best Service of the Year