Podcast appearances and mentions of christina harbridge

"Resilience makes us tolerate stuff we can fix."A lifelong entrepreneur, Christina Harbridge has been breaking ground for decades. Step into the captivating world of business success and behavioral science in an enlightening conversation with the remarkable Christina Harbridge.In this thought-provoking episode, Christina shares her extraordinary journey from running an unorthodox call center to becoming a test subject for NASA experiments. Discover how her deep dive into understanding human behavior led her to unlock profound insights into the interplay between physiology and resilience.From her early entrepreneurial ventures through multiple entrepreneurial successes to musing on what her next chapter will entail, Christina's story is a testament to the transformative potential of empathy-driven leadership and authentic human connection.~~~~~~~~~~~~~~~~~~~~~~~~~~Resources: Allegory, Inc.Learn more about at Christina at christinaharbridge.comFind Christina on LinkedIn~~~~~~~~~~~~~~~~~~~~~~~~~~Please visit www.internationalfacilitatorsorganization.com to learn more about Mo Fathelbab and International Facilitators Organization (IFO), a leading provider of facilitators and related group facilitation services, providing training, certification, marketing services, education, and community for peer group facilitators at all stages of their career.

Have you ever given your most passionate, well rehearsed pitch for a bill during a lobby visit, only to find the lawmaker or staff barely listening? You look up to find them with eyes glazed over or worse checking their phone as you speak?  It's happened to me and let's just say I've left those meetings angry and deflated.  So what can advocates do to keep our audiences engaged and open? In this week's podcast, I'm thrilled to introduce you to groundbreaking communicator and behavioral change expert Christina Harbridge. Christina is the founder of Allegory, Inc. a behavioral leverage company, and has spent her career "nerding out on human behavior".  A long time social justice advocate, she's served on the founding boards of Emerge America and The Bay Lights, and as a 20-year member of the Entrepreneurs' Organization; a chair of the Global Leadership Conference, and founding EO Global Communications Chair; a past board member for the San Francisco Rotary Club Christina graciously shares her deep expertise in the art and science of influence and persuasion. Buckle up because this discussion will challenge everything you thought you knew about communications in politics. In this episode you'll learn: 2:43 - We are being taught to do things that are fake and don't work 4:37 - What is physiology and afference and why does it matter in politics? 8:10 - Rethinking our approach to storytelling 11:24 - How to get in "the zone" to perform at your best 16:04 - Be loyal to the outcome, not how you get there 19:30 - What makes a lobby visit go wrong 25:52 - Fake is not a strategy 30:14 - Why you need to embrace nuance 38:33 - You need to get out of your head ⁠For the full transcript and video⁠ - https://www.kbhadvocacy.com/podcast/politicalinfluence EPISODE RESOURCES: Learn more about Christina Harbridge at https://christinaharbridge.com Learn more about Allegory, Inc. at https://allegoryinc.com/ Connect with Christina Harbridge at https://linktr.ee/harbridge Check out these books by Christina Harbridge: "Swayed: How to Communicate for Impact" at https://www.kirkusreviews.com/book-reviews/christina-harbridge/swayed/. Ranked #1 on Amazon for "Conflict" category. "Your Professionalism Is Killing You (How to Be a Better Communicator)" at https://www.goodreads.com/book/show/3645801-your-professionalism-is-killing-you "Afference" - New book forthcoming! EPISODE SPONSOR: ⁠My Growth Marketer⁠ is a unique integrated marketing firm with over 15 years of experience that helps you frame the narrative, influence decision-makers, and advance your policy agenda in Sacramento.

Being the founder of a debt collection agency doesn't sound exciting… … but wait until you hear Christina Harbridge's story. Christina's company specialized in collecting debt by being NICE. Yes, this flew in the face of the entire industry… But. It. Worked. Not only did her company end up collecting MORE money as a result… But her collectors were invited to weddings and they even had a toy bin in their office because people wanted to introduce their kids to their debt collectors. No joke. In today's interview, you'll hear Christina's INCREDIBLE entrepreneurial journey, along with how YOU can be a more effective communicator leveraging your physiology. To learn more about Christina, visit https://gobeyondcurious.com/podcast/christina-harbridge/

Christina Harbridge is a behaviorist, keynote speaker, and the CEO of Allegory, Inc., a behavioral leverage company partnering with organizations and their leaders to amplify their abilities to work with and through others. She has partnered with neurobiologists, behavioral and data scientists, physicians, and artists to apply rigor to behavioral data. As an artist and storyteller, Christina served on the founding board of Emerge America and as chair of the Global Leadership Conference. She is the author of Swayed, which covers deliberate and nuanced storytelling methods. In this episode… In leadership positions, men often extinguish or appropriate women's ideas and characteristics. Consequently, women leaders become subdued, withholding their struggles and hiding parts of themselves that make them unique. How can you exhibit your authenticity to promote self-acceptance and build healthy relationships? Traditional capitalist cultures suppress nuanced communication, reducing honest storytelling to an ingenuine marketing strategy. Behaviorist and master storyteller Christina Harbridge says synthetic communication is not viable and advocates for transparency and authentic vulnerability instead. This involves embracing your imperfections and strengths to gain the confidence to advocate for yourself and others. Andrea Heuston joins Christina Harbridge, CEO of Allegory, Inc., in today's episode of the Lead Like a Woman Show to talk about displaying authenticity and leading with strength. Christina shares how she fostered a culture of humanity through her debt-collection business, her passion for encouraging women to run for government positions, and the power of authentic vulnerability.

In today's show of The Greatness Machine, Darius interviews leading behavioral change expert, Christina Harbridge who shares with us her thoughts on conflict, discomfort, and resolution. Christina is the Founder and CEO of Allegory Inc. Most human beings behave irrationally….in a way that suits their discomfort. But understanding your operating system can prevent this and help you adopt a more rational demeanor. Once you learn to look inwards and evaluate your behavior, you should strive to make an effort for conscious communication. This resulting communication might cause discomfort – but this discomfort is an offshoot of change. It is an indication that something right is happening. We also discuss the intense debate surrounding the “Black Lives Matter” movement and call out the political entities who are pouring gasoline to further fuel the “us vs. them” ideology. This movement has certainly forced everyone to question their beliefs on diversity and bias. As a practiced observer of human behavior, Christina shares how seamless communication also leads to solid core values – which is the invisible thread that binds an organization together.  In today's show, you will learn how “coordinating” rather than “collaborating” can help employees live up to their innate abilities. Other topics discussed in today's show include tips for dealing with complex emotions and the importance of recognizing and disregarding feedback that originates from fragility. Topics include: Sitting with discomfort and allowing the feeling  How to recognize and deal with complex emotions  Getting out of your head during a conflict  How seamless communication leads to solid organizational core values  And other topics… Connect with Christina: Website: https://christinaharbridge.com/ LinkedIn: https://www.linkedin.com/in/christina-harbridge/ Twitter: https://twitter.com/charbridge  Instagram: https://www.instagram.com/christinaharbridge/ Connect with Darius: Website: https://therealdarius.com/ Linkedin: https://www.linkedin.com/in/dariusmirshahzadeh/ Instagram: https://www.instagram.com/whoompdarius/ YouTube: https://therealdarius.com/youtube Book: The Core Value Equation https://www.amazon.com/Core-Value-Equation-Framework-Limitless/dp/1544506708 Learn more about your ad choices. Visit megaphone.fm/adchoices

In episode 81, Coffey talks with Christina Harbridge about storytelling as a tool for leaders to create engaging communication. They discuss the importance of authentic storytelling; the role of physiology in storytelling; the correlation between soothing mechanisms and innate talent; why leaders should engage in meaningful conversations and how to prepare for them; and the purpose of storytelling in business.Good Morning, HR is brought to you by Imperative—premium background checks with fast and friendly service. For more information about our commitment to quality and excellent customer service, visit us at https://imperativeinfo.com. If you are an HRCI or SHRM-certified professional, this episode of Good Morning, HR has been pre-approved for half a recertification credit. To obtain the recertification information for this episode, visit https://goodmorninghr.com. About our Guest:Christina Harbridge is a behaviorist who trains and coaches individuals, teams and large groups to understand and leverage their own personal operating system when dealing with others who may or may not be rational.  Christina's early experience as founder and CEO of a debt collection agency that collected debt through unorthodox tactics (such as being nice) shaped her worldview on workplace communication. Employees focused their interactions on filling a person's need to feel understood through emotionally literate tactics, rather than focusing on trying to collect a debt that may not even have been owed. This values-based tactic, reinforced by bonuses paid on thank-you notes received, reinvigorated the industry by resulting in collections three times higher than the industry average. The proof was in the wedding invitations.Christina has co-authored software, built and sold a successful finance industry company, practiced acrobatic swing dancing, participated as a NASA test subject and collaborated to design and weld several large-scale metal sculptures. She has served her community on the founding boards of The Bay Lights and Emerge America. Her story is covered in more detail in Simon Sinek's book “Start With Why,” Mike Maddock's “Plan D,” and Maria Ross' “Empathy Edge.”She is the author of Swayed: How to Communicate for Impact, which reached number one on Amazon's ‘Conflict' category list.Christina Harbridge can be reached at:Book: https://www.allegoryinc.com/swayed/ LinkedIn: https://www.linkedin.com/in/christina-harbridge/ Twitter: https://twitter.com/charbridge Instagram: https://www.instagram.com/christinaharbridge/ Website: https://www.christinaharbridge.com About Mike Coffey:Mike Coffey is an entrepreneur, human resources professional, licensed private investigator, and HR consultant.In 1999, he founded Imperative, a background investigations firm helping risk-averse companies make well-informed decisions about the people they involve in their business.Today, Imperative serves hundreds of businesses across the US and, through its PFC Caregiver & Household Screening brand, many more private estates, family offices, and personal service agencies.Mike has been recognized as an Entrepreneur of Excellence and has twice been named HR Professional of the Year. Additionally, Imperative is included in the prestigious Best Places to Work in Texas list and has been named the Texas Association of Business' small business of the year.Mike is a member of the Fort Worth chapter of the Entrepreneurs' Organization and volunteers with the SHRM Texas State Council.Mike maintains his certification as a Senior Professional in Human Resources (SPHR) through the HR Certification Institute. He is also a SHRM Senior Certified Professional (SHRM-SCP).Mike lives in Fort Worth with his very patient wife. He practices yoga and maintains a keto diet, about both of which he will gladly tell you way more than you want to know.Learning Objectives: 1. Understand the principles of storytelling and its importance for leaders2. Learn strategies to incorporate storytelling in the workplace  3. Develop a personal approach for a successful and meaningful storytelling technique

Christina Harbridge is the MisChief Executive Officer at Allegory, Inc, a workplace behavior consultancy that teaches companies how to increase performance and results through people development and system design. She is the author of Swayed: How to Communicate for Impact, where Christina explains a detailed set of actions that teaches us to communicate, so people really hear us. She has experience as a Founder and CEO of a debt collection agency, Bridgeport Financial Inc, which reinvigorated the industry. Her team focused on their interactions on filling a person's need by using emotionally literate tactics — resulting in collections that were three times higher than the industry average. In this episode… Are you looking to reach clients and establish lasting connections based on humanity and effective communication? What if there was a way to use a values-based tactic to improve lives? Christina Harbridge's experience as a worker in a call center opened her eyes to a radical idea — using emotionally-based tactics. She established an organization with the purpose of helping others because she knows what it feels like to be undervalued and underappreciated. Christina found a way to connect with clients on a deeper level and improve the quality of the lives around her.  On this episode of the Rising Entrepreneurs Podcast, John Corcoran is joined by Christina Harbridge, MisChief Executive Officer at Allegory Inc., to talk about strategies to connect emotionally with clients to create a healthier environment. Christina talks about building her debt collection agency on the foundation of compassion, fostering emotional literacy in the workplace, and how the Entrepreneurs' Organization helped her achieve her potential.

By far, the most popular story from my book The Empathy Edge is the story of Christina Harbridge and her magical collection agency. The story of how she created a culture of empathy that led to transforming a usually bleak work environment into a thriving culture, resulting in success rates 3X the industry average and whose clients would send thank you cards and wedding invitations! How did she do it? What is she doing now? Is the agency still around? These are all questions I get and ones Christina herself is here to talk us through today.We also speak about how she accidentally stumbled on this business model - and how she now teaches leaders to do the same. She shares the biggest obstacles leaders face in transforming their cultures and breaking outdated models - and the financial success that comes from treating employees and customers with dignity, respect, and empathy. Finally, we talk about the important role of systems design in ensuring your company can actually live out it's values day to day and make them more than a talking point. Key Takeaways:The goal of your first interaction should never be to complete a transaction or whatever your agenda is, but to gather trust and to find out the truth. Empathy is not a strategy. It is a feeling and a mindset. To have a strong team, you need to have people that work differently than you do. Empathy is required to be curious and open to understanding the needs of those teammates.  "What we were doing was filling people's basic need to feel understood, which is an underlying need. That drives commitment." —  Christina Harbridge Christina Harbridge, Mischief Executive Officer, AllegoryChristina Harbridge is a behaviorist who trains and coaches individuals, teams and large groups to understand and leverage their own personal operating system when dealing with others who may or may not be rational.Christina's early experience as founder and CEO of a debt collection agency that collected debt through unorthodox tactics (such as being nice) shaped her worldview on workplace communication. Employees focused their interactions on filling a person's need to feel understood through emotionally literate tactics, rather than focusing on trying to collect a debt that may not even have been owed. This values-based tactic, reinforced by bonuses paid on thank-you notes received, reinvigorated the industry by resulting in collections three times higher than the industry average. The proof was in the wedding invitations.Christina has co-authored software, built and sold a successful finance industry company, practiced acrobatic swing dancing, participated as a NASA test subject and collaborated to design and weld several large-scale metal sculptures. She has served her community on the founding boards of The Bay Lights and Emerge America. Her story is covered in more detail in Simon Sinek's book “Start With Why,” Mike Maddock's “Plan D,” and Maria Ross' “The Empathy Edge.”She is the author of Swayed: How to Communicate for Impact, which reached number one on Amazon's ‘Conflict' category list. Connect with ChristinaWebsite: https://www.allegoryinc.com/team/christina-harbridge/Twitter: https://twitter.com/charbridge?lang=enLinkedIn: https://www.linkedin.com/in/christina-harbridge/Facebook: https://www.facebook.com/allegoryinc/Instagram: https://www.instagram.com/christinaharbridge/ Book: Swayed: How to Communicate for Impact https://www.amazon.com/Swayed-Communicate-Impact-Christina-Harbridge/dp/0997296240 Don't forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria's brand strategy work and books: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaTwitter: @redsliceFacebook: Red Slice

By far, the most popular story from my book The Empathy Edge is the story of Christina Harbridge and her magical collection agency. The story of how she created a culture of empathy that led to transforming a usually bleak work environment into a thriving culture, resulting in success rates 3X the industry average and whose clients would send thank you cards and wedding invitations! How did she do it? What is she doing now? Is the agency still around? These are all questions I get and ones Christina herself is here to talk us through today.We also speak about how she accidentally stumbled on this business model - and how she now teaches leaders to do the same. She shares the biggest obstacles leaders face in transforming their cultures and breaking outdated models - and the financial success that comes from treating employees and customers with dignity, respect, and empathy. Finally, we talk about the important role of systems design in ensuring your company can actually live out it's values day to day and make them more than a talking point. Key Takeaways:The goal of your first interaction should never be to complete a transaction or whatever your agenda is, but to gather trust and to find out the truth. Empathy is not a strategy. It is a feeling and a mindset. To have a strong team, you need to have people that work differently than you do. Empathy is required to be curious and open to understanding the needs of those teammates.  "What we were doing was filling people's basic need to feel understood, which is an underlying need. That drives commitment." —  Christina Harbridge Christina Harbridge, Mischief Executive Officer, AllegoryChristina Harbridge is a behaviorist who trains and coaches individuals, teams and large groups to understand and leverage their own personal operating system when dealing with others who may or may not be rational.Christina's early experience as founder and CEO of a debt collection agency that collected debt through unorthodox tactics (such as being nice) shaped her worldview on workplace communication. Employees focused their interactions on filling a person's need to feel understood through emotionally literate tactics, rather than focusing on trying to collect a debt that may not even have been owed. This values-based tactic, reinforced by bonuses paid on thank-you notes received, reinvigorated the industry by resulting in collections three times higher than the industry average. The proof was in the wedding invitations.Christina has co-authored software, built and sold a successful finance industry company, practiced acrobatic swing dancing, participated as a NASA test subject and collaborated to design and weld several large-scale metal sculptures. She has served her community on the founding boards of The Bay Lights and Emerge America. Her story is covered in more detail in Simon Sinek's book “Start With Why,” Mike Maddock's “Plan D,” and Maria Ross' “The Empathy Edge.”She is the author of Swayed: How to Communicate for Impact, which reached number one on Amazon's ‘Conflict' category list. Connect with ChristinaWebsite: https://www.allegoryinc.com/team/christina-harbridge/Twitter: https://twitter.com/charbridge?lang=enLinkedIn: https://www.linkedin.com/in/christina-harbridge/Facebook: https://www.facebook.com/allegoryinc/Instagram: https://www.instagram.com/christinaharbridge/ Book: Swayed: How to Communicate for Impact https://www.amazon.com/Swayed-Communicate-Impact-Christina-Harbridge/dp/0997296240 Don't forget to download your free guide! Discover The 5 Business Benefits of Empathy: http://red-slice.com/business-benefits-empathy Connect with Maria: Get the podcast and book: TheEmpathyEdge.comLearn more about Maria's brand strategy work and books: Red-Slice.comHire Maria to speak at your next event: Red-Slice.com/Speaker-Maria-RossTake my LinkedIn Learning Course! Leading with EmpathyLinkedIn: Maria RossInstagram: @redslicemariaTwitter: @redsliceFacebook: Red Slice

As a customer, the one thing you should be expecting is to be treated in a respectful manner. Christina Harbridge was running a business and her approach was to collect debt in a respectful way because she understands how difficult life is and her objective is to help people get through hardships. Even though she was sued for running a business the right way, with someone thinking her way was deceptive, her intuition kept fighting because she knew she was doing the right thing. This caught the attention of so many others which had her gain more clients.

In today's show of The Greatness Machine, Darius interviews leading behavioral change expert, Christina Harbridge whos shares with us her thoughts on conflict, discomfort, and resolution. Christina is the Founder and CEO of Allegory Inc.  Most human beings behave irrationally….in a way that suits their discomfort. But understanding your operating system can prevent this and help you adopt a more rational demeanor.  Once you learn to look inwards and evaluate your behavior, you should strive to make an effort for conscious communication. This resulting communication might cause discomfort – but this discomfort is an offshoot of change. It is an indication that something right is happening.  We also discuss the intense debate surrounding the “Black Lives Matter” movement and call out the political entities who are pouring gasoline to further fuel the “us vs. them” ideology.  This movement has certainly forced everyone to question their beliefs on diversity and bias. As a practiced observer of human behavior, Christina shares how seamless communication also leads to solid core values – which is the invisible thread that binds an organization together. In today's show, you will learn how “coordinating” rather than “collaborating” can help employees live up to their innate abilities.  Other topics discussed in today's show include tips for dealing with complex emotions and the importance of recognizing and disregarding feedback that originates from fragility.  We hope you enjoy this show! What You Will Learn In This Show Sitting with discomfort and allowing the feeling How to recognize and deal with complex emotions Getting out of your head during a conflict How seamless communication leads to solid organizational core values And so much more…  Resources: https://therealdarius.com/ This podcast uses the following third-party services for analysis: Chartable - https://chartable.com/privacy Learn more about your ad choices. Visit megaphone.fm/adchoices

Todays episode has a special addition of a clip from one of my favorite shows called The Passion Economy with Adam Davidson and is available wherever you get your podcasts. Each episode Adam sits down with people who have channeled their unique passions... --- Support this podcast: https://anchor.fm/ibhshow/support

Christina Harbridge, founder and CEO of Allegory Inc.-a behavioral leverage company, joins Kalika on this special episode of Wonder podcast. Christina shares what makes her company Allegory Inc. stand out in its industry and puts spotlight on how to leverage storytelling as a method to create better interpersonal relationships and foster a more efficient workplace environment. Tune in now!

Elisabeth Embry talks with Christina Harbridge, CEO of Allegory Inc and author of Swayed: How to Communicate for Impact, about different ways her company goes around rewarding her employees that leads to better customer interactions, how to convince others to implement the changes you want to see happen, turning your desires into a habit, and more. Key Takeaways: [2:05] Christina gives bonuses based on thank you cards, not money collected [7:42] A complaint means a person stands for something [12:18] How do you get company leadership on board with the changes you're trying to make? [16:24] Avoid using your intelligence as a weapon [20:52] How do you turn this advice into a habit? Website: www.AllegoryInc.com Swayed: How to Communicate for Impact

Hello Shareable listeners! This is our last bonus episode of Season 2! For this episode, we are joined by Christina Harbridge. Christina is the founder and CEO of Allegory Inc., a behavioral change company. In her life, she has founded a debt collection agency, built a successful finance industry company, participated as a NASA test subject, and created large-scale metal sculptures. In this episode, Christina shares some of her tactics for creating positive relationships through authentic conversations. With Christina's help, Shareable will be giving away three signed copies of Swayed to our listeners. Just call our number, 551-257-4273, and leave a voicemail with your best story. We will announce three winners online and create an episode in season 3 of Shareable with your story (assuming you give us permission). Download this Episode Running time: 50:21  Subscribe on iTunes and leave us a review SHOW NOTES (18:09) – Have you ever met someone you can't help? It depends, some people just tend to struggle more than others. For example, introverts may find that starting conversations is exhausting. However, Christina always recommends using a rational strategy for influence. She will help clients understand how her methods will ultimately help them succeed in comparison to their current methods. This logical rational usually resonates with her clients. (21:55) – What is semantic linguistics? It is a way of conversing with people in an authentic, non transaction way. When she started her collection business, Christina found that many of the contemporary tactics used by collection agencies seem manipulative. She wanted to redesign the business by having her employees uphold positive attitudes. Through her research, she found that people often let their body drive the conversation, rather than their intellect. The most impactful communication of influence is performed when both parties feel comfortable. Christina stated that one needs to listen before convincing. (28:40) – Why don't we always behave in a non transactional way? We were raised to cast aside many of our strong emotions. Sadness and anger were often portrayed as bad emotions, but these emotions are essential. Our emotions shouldn't be numbed. For example, good meetings should be somewhat uncomfortable. All participants shouldn't always agree or else nothing will be improved. (33:45) – As an introvert, how do you find the energy to address these conversations and emotions? One of Christina's strategies is to get the other person talking more. In her collection business, she found that trying to calm someone down on the phone when they are extremely upset never works. Rather, you need to match or exceed their concern for the problem. This will cause the other person to talk more and in a less intense manner. (39: 23) – What is a good way of getting your clients to tell a story? Christina recommends to have the clients write down experiences or stories that you love everyday. Don't try to pick the perfect story for what you are trying to sell. Pick the stories that convey the right emotions. The key to great storytelling is helping people find themselves in your story with random details. Our goal is to relive the story, not talk about it. There should always be a twist or some type of surprise that the audience couldn't predict. ADDITIONAL NOTES Take advantage of our giveaway and earn yourself a signed copy of Christina's book, Swayed! The book is also available for purchase on Amazon and can be found here. Christina is currently working on an online course to discuss the positive po

Hello Shareable listeners! This is our last bonus episode of Season 2! For this episode, we are joined by Christina Harbridge. Christina is the founder and CEO of Allegory Inc., a behavioral change company. In her life, she has founded a debt collection agency, built a successful finance industry company, participated as a NASA test subject, and created large-scale metal sculptures. In this episode, Christina shares some of her tactics for creating positive relationships through authentic conversations. With Christina’s help, Shareable will be giving away three signed copies of Swayed to our listeners. Just call our number, 551-257-4273, and leave a voicemail with your best story. We will announce three winners online and create an episode in season 3 of Shareable with your story (assuming you give us permission). Download this Episode Running time: 50:21  Subscribe on iTunes and leave us a review SHOW NOTES (18:09) - Have you ever met someone you can’t help? It depends, some people just tend to struggle more than others. For example, introverts may find that starting conversations is exhausting. However, Christina always recommends using a rational strategy for influence. She will help clients understand how her methods will ultimately help them succeed in comparison to their current methods. This logical rational usually resonates with her clients. (21:55) - What is semantic linguistics? It is a way of conversing with people in an authentic, non transaction way. When she started her collection business, Christina found that many of the contemporary tactics used by collection agencies seem manipulative. She wanted to redesign the business by having her employees uphold positive attitudes. Through her research, she found that people often let their body drive the conversation, rather than their intellect. The most impactful communication of influence is performed when both parties feel comfortable. Christina stated that one needs to listen before convincing. (28:40) - Why don’t we always behave in a non transactional way? We were raised to cast aside many of our strong emotions. Sadness and anger were often portrayed as bad emotions, but these emotions are essential. Our emotions shouldn’t be numbed. For example, good meetings should be somewhat uncomfortable. All participants shouldn’t always agree or else nothing will be improved. (33:45) - As an introvert, how do you find the energy to address these conversations and emotions? One of Christina’s strategies is to get the other person talking more. In her collection business, she found that trying to calm someone down on the phone when they are extremely upset never works. Rather, you need to match or exceed their concern for the problem. This will cause the other person to talk more and in a less intense manner. (39: 23) - What is a good way of getting your clients to tell a story? Christina recommends to have the clients write down experiences or stories that you love everyday. Don’t try to pick the perfect story for what you are trying to sell. Pick the stories that convey the right emotions. The key to great storytelling is helping people find themselves in your story with random details. Our goal is to relive the story, not talk about it. There should always be a twist or some type of surprise that the audience couldn’t predict. ADDITIONAL NOTES Take advantage of our giveaway and earn yourself a signed copy of Christina’s book, Swayed! The book is also available for purchase on Amazon and can be found here. Christina is currently working on an online course to discuss the positive power of persuasion. Stay tuned! CONNECT WITH CHRISTINA Email Christina Christina's website @allegoryinc on Twitter Christina on Facebook CONNECT WITH JEFF Email Jeff @JGibbard on Twitter Jeff on Facebook Jeff on Linkedin (make sure to introduce yourself) Jeff on Instagram Jeff on Snapchat CONNECT WITH CAROLINE Email Caroline Caroline on Twitter Caroline on LinkedIn CONNECT WITH THE SHOW Call us Follow us on Instagram Follow us Twitter Like us on Facebook Listen on YouTube SPECIAL THANKS TO Ray, our Audio Engineer. Thanks for cleaning up our voices and adding all that sexy production value. Kurtis, our intern. Thanks for all creating the show notes for this episode! Harry Potter: Hogwarts Battle Board Game. Thanks for nothing...except fun!

  If you’re a long term Paper Napkin Wisdom listener, you may remember Christina Harbridge’s last visit EPISODE 47, when we had a lively discussion about shifting focus towards things that are enjoyable. If you’re just tuning in, Christina has a very interesting background. She has co-authored software, built a company that hit national revenue success, practiced acrobatic swing dancing, been a NASA test subject, and collaborated to design several large-scale metal sculptures currently on display in San Francisco, Austin, and Toronto. Now, she is the CEO of Allegory, a company that provides group training, one-on-one coaching, behavior change, and company culture services. In today’s podcast, she breaks down why drilling down on context is crucial to good communication. Christina explains, “If I ask you for food and you hand me an apple, it’s because I wasn’t specific enough.” Taking it a step further, if she wanted a Granny Smith, she may find herself disappointed when you hand her a Golden Delicious for a midday treat. Recognizing levels of context has to become a habit, Christina remarks. As opposed to throwing around buzzwords, Christina recommends drilling down a bit and getting to the heart of the conversation and concerns. “Context is a deliberate practice and you must notice it everywhere in order to increase understanding. It will become more of a habit over time,” she says. On an organizational level, becoming more contextual can pay dividends. Christina makes it a practice to ask for direct, tangible examples when a team member makes a complaint. “Getting examples can drive change and fulfill a person’s basic need to feel understood,” she believes. For example, as opposed to complaining that a Director of Finance is underperforming, Christina suggests asking team members for specific examples in order to change the complaint into a solution. “Context helps you understand if it's just a complaint or if there is a good example beyond the buzzwords,” she says. Outside of complaints, Christina believes there is also a benefit in applying this philosophy to positive feedback. “When praising an employee, give root level feedback. Make sure to specify an example of exactly what you liked in order to see that behavior replicated,” she mentions. Christina admits that she wasn’t always a practitioner of this belief. “I used to not specifically articulate my needs and get mad when they weren’t met. It would bubble up until the point where a missed document would take me over the edge,” she recalls. By adopting this practice, she has found that things run more smoothly in both her personal and professional life. How can you begin to practice specificity in your day-to-day life and organization’s life? Tweet us with your thoughts!

“Kill them with Kindness: Female CEO Shares New Trend to Get Ahead in Business” In this show, Jonna and Keryl talk with Christina Harbridge on a surprisingly effective way to influence and manage people. Plus flirting etiquette (if there is such thing!) And a new gym trend we kinda, sorta like.

Christina Harbridge has an eclectic history. She’s been a NASA test subject, a swing dancer, artistic collaborator and positively impactful and disruptive entrepreneur. With such a varied set of experiences, it’s unsurprising that she has an interesting perspective. In addition … Continue reading → The post Pursue the Moment- Christina Harbridge (MisChief Executive Officer of Allegory Inc.) appeared first on Paper Napkin Wisdom - Blog and Podcast For Entrepreneurs, Leaders, and Difference-Makers.