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The global coronavirus pandemic is forcing many companies to adjust to a remote, home-based workforce. TaxJar, a sales-tax management platform, has been entirely remote since its founding seven years ago. All 160 employees work remotely, mainly from their homes. Mark Faggiano is founder and CEO of TaxJar. I recently spoke with him about managing a large, distant team.
Today I’m joined by Mark Faggiano, the founder and CEO of TaxJar, a 100% distributed SaaS company that helps businesses automate their sales tax calculations and filing. We talked about Mark’s genuine passion for remote work, why he personally handled new team members’ onboarding in the company, and how having an Employee Experience Team is vital for TaxJar.
Today I’m chatting with Mark Faggiano, CEO of TaxJar, a leading technology for Shopify eCommerce businesses to manage sales tax.TaxJar seeks to make eCommerce easier for everyone by helping merchants spend less time on sales tax to focus on growing the businesses they love.What You Will Learn Today…How you can accurately and easily automate sales tax for your Shopify storeWhat the Wayfair decision by the Supreme Court means for your businessHow to determine in what states you have to collect sales taxHow to manage sales across multiple channelsManaging the complexity that comes from a growing business Links And Resources Mentioned In This EpisodeTaxJarSales Tax BlogSales and Transactions CheckerTaxJar in the Shopify App StoreAutomate Sales Tax for your Shopify storeThe Entrepreneur Roller CoasterSouth Dakota v. WayfairThank You For ListeningI really appreciate you choosing to listen to the show and for supporting the podcast. If you enjoyed today’s show, please share it using the social media buttons on this page.I would also be so grateful if you would consider taking a minute or two to leave an honest review and rating for the show in iTunes. They’re extremely helpful when it comes to reaching our audience and I read each and everyone personally!New Strategies Each Week To Help You Build And Scale Lifetime Customer Loyalty. SUBSCRIBE HERE!Being an entrepreneur is a life of learning. All it would take is a new idea, strategy, Shopify app, or marketing platform to be the next thing you need to drive more revenue and lifetime loyalty for your Shopify store. Subscribe to the podcast on iTunes, Stitcher, or Spotify. Don’t miss a single episode!Episode SponsorThis episode was brought to you by Omnisend, makers of sophisticated omnichannel marketing automation tools for sales-driven Shopify brands that have outgrown generic email marketing platforms. Engage your customers and boost your sales with dynamic emails, text messages, web push notifications, Facebook Messenger, and retargeting ads on Facebook and Google – all from one platform.Try Omnisend for free for 14 days. Check them out at Omnisend.com and use the code “fastlane” when you signup to get an extra 50% off for the first 3 months. See acast.com/privacy for privacy and opt-out information.
A lot happened when it comes to sales taxes in 2018 and it affects all online sellers. Mark Faggiano is the CEO of TaxJar and he's back on the podcast to talk about what the new sales tax regulations are, how they affect Etsy sellers, and what you can and/or should do about it. You'll also learn how TaxJar can help ease the burden on you. Visit for more information. To support the podcast, please go here:
In this episode, we interviewed Mark Faggiano. He is the CEO of Taxjar, the automated sales, tax reporting and filing software-as-a-service. Taxjar automates the tax process and handles everything for you. Taxjar managed to create a system that does all that with a 100% remote company and remote workers. As of today, Taxjar has 32 employees and will probably have more over the next six months. In this episode we talked to Mark about, what is TaxJar, the benefits of building a SaaS product remotely, hiring better applicants, how to boost your remote team’s productivity, and the challenges of running a remote SaaS business. Show highlights? According to Mark, if you are planning to build a remote company, invest time and energy in your workers. Remote communication means you will probably have to over-communicate sometimes. And finally, make sure your remote workers know how to manage their time and don't force a schedule over them.
We sit down with Mark Faggiano to discuss how he scaled his SaaS business TaxJar to more than 9,000 customers.
Today, on the Early-Stage Founder Show, I'm talking with Mark Faggiano, the founder and CEO at TaxJar, a SaaS startup that automates your sales tax calculations, reporting, and filings in minutes so you can spend time on your business. As a startup founder you need to be versatile and prepared to wear dozens of different hats in order to get things done, but if you let the company itself get pulled in too many directions, it's going to be hard to make progress. In our chat, Mark dives into the importance of focus in early-stage startups, how their own focus has given them a competitive advantage, and how you can figure out what really matters in your startup. If you feel like there are dozens of paths you could take but are unsure what one is best, then this is the episode for you.
In episode 11, I interview CEO Mark Faggiano of Taxjar who breaks down who needs to pay sales tax, when you may need to pay sales tax and then lastly Mark presents the Taxjar solution. A hassle free solution that allows sellers to take US sales tax compliance off their plate and onto Taxjar's plate without it costing an arm and a leg. Better still, Taxjar even provides an accuracy guarantee to keep you getting fined or out of jail!! Gain your exclusive 10% discount when you sign up to Taxjar using my affiliate link AND use the discount code “BUSINESSHACKER”.
One of the most unaddressed and confusing issues when it comes to selling any kind of products online is the collection of sales tax. One of the reasons it can be so confusing is because every State has its own set of regulations surrounding sales tax as well as its own process business owners need to go through in order to register and pay their taxes. That description alone should show you how difficult it is to remain in compliance. State sales tax issues are one of the most frequently asked questions Scott receives so he decided it was time to get someone on the show who could answer the basic questions about sales tax. That someone is Mark Faggiano of Taxjar. You can hear their conversation on this episode. I have to collect State sales tax? Really? Sometimes the fact that the internet is worldwide makes it seem like State and National jurisdictions don’t apply to what goes on, on the World Wide Web. But the fact is that when a product is purchased that transaction is taking place in a particular place. In other words, the purchaser is sitting at a computer or other device within a specific jurisdiction. It makes sense that States would want to collect sales tax when that happens. So yes, as a seller of products you really do need to be collecting sales tax with each product you sell. But how do you do it? That’s what this episode of The Amazing Seller is all about, so be sure you listen. As an Amazon seller, what States do you need to collect sales tax for? When it comes to knowing what States you should collect sales tax for it comes down to a couple of issues. First is the issue of “nexus.” Nexus refers to the place where you as a business are actually doing business. The most obvious qualification for where your business nexus is located, is the State in which you reside and do your work. But what if you have employees in a different state, or a warehouse in yet another State? And what if Amazon is warehousing your products in a number of States? As you can see, it gets very complicated. But Mark Faggiano from Taxjar is on the show to help us sort it all out. He’s Scott’s guest on this episode. Do I really need to register with a state to pay a very small amount of sales tax? What if you discover that you’ve sold enough products in a particular state - let’s say Maine - to owe $15 in tax to the State of Maine. Does that mean that you should register with the State of Maine so you can fork over that $15? Technically, probably so. But there’s another way to look at it that most people who do product sales for a living feel is safe and ethical. You can hear abou the varying approaches to the issue on this episode as well as hear all of them explained in detail. What are you waiting for? You should listen to this one. What if I had lots of sales in the past and never collected sales tax at all? It’s entirely possible that many people who sell products on Amazon - either private lable or retail arbitrage - are just now hearing about the possibility that they may owe sales tax to various States. If that’s you, here’s something important you should consider. What kind of sales volume have you done in various states in the past? That may impact whether you should be concerned about the issue or not. But at the very least it’s an issue you should look into because of the possibility that a given State may decide to audit you to come after their Sales tax money - and that could be even more costly than paying the tax of your own accord. Find out how you should think through the issues on this episode. OUTLINE OF THIS EPISODE OF THE AMAZING SELLER [0:03] Scott’s introduction to this episode and his guest, Mark Faggiano of TaxJar! [1:14] How Scott came to do this episode in the first place. [3:29] How Mark got into the business of dealing with sales taxes. [6:03] What is meant by “nexus?” [10:37] How do product sales impact the States I collect tax in? [12:44] Can you limit where Amazon moves your product inventory? [15:00] The 2 camps sellers tend to fall into when it comes to State sales tax compliance. [19:30] Does Amazon send State sales tax on my behalf as a seller? [21:57] How many States does Amazon have warehouses in? [23:42] How Taxjar helps sellers keep track of their tax liabilities. [25:41] Stories of Amazon sellers who are being audited for sales tax issues. [28:10] What’s the easiest way to register in various States? [30:44] The first steps for brand new Amazon sellers. [32:32] How you can get your tax data for free from Taxjar. [33:25] How to deal with past sales on which you may owe tax. RESOURCES MENTIONED ON THIS EPISODE: www.TheAmazingSeller.com/TaxJar (affiliate link) TaxJar blog Support (at) taxjar (dot) com
This week Mark Faggiano from TaxJar talks with Shira Abel about how he sourced, hired and onboarded his remote team as well as how inbound has worked so well for TaxJar. Mark quit corporate life in 2000 and became an entrepreneur. Since then he's started 6 companies. Some have succeeded, some not so much. He's the CEO of @TaxJar now and it's a blast. He has an amazing team that's using technology to solve a super complex problem for ecommerce businesses. Shira Abel is the CEO and Lead Strategist at Hunter & Bard, an inbound marketing and branding agency. She is also Acting CMO of Cyara. Clients include: Totango, Cyara, Sarine Technologies, Pushbullet, AXA Tech, CloudEndure, AppsGeyser, Pitango VC, Chipolo, Allianz, and more. Creator and host of the SaaS Insider podcast. Creator of the Behavior Engineering Canvas. Mentor at 500 Startups. Former professor of Marketing for Startups at Tel Aviv-Jaffa Academic College. MBA from Kellogg School of Management. Loves family time, cooking, and travelling. Hates writing about herself in the third person.
This quote won't come as news to you: In this world, nothing can be said to be certain, except death and taxes. - Benjamin Franklin Today I'm talking to Mark Faggiano and he's the founder of , a cloud-based service that automates sales tax compliance for ecommerce sellers. If you thought you were somehow exempt from paying sales tax, unfortunately, that may not necessarily be the case. Please note that neither Mark nor I are lawyers or accountants, however, we are talking about the service he provides which takes the headache out of filing sales tax. Mark started his entrepreneurial journey in ecommerce and now he focuses on making apps that make the business side of ecommerce easier. He's passionate about solving complex problems for small businesses. You'll need to consult with a lawyer or accountant to get advice specific to your situation but when it comes down to actually wrangling the data and info you need to properly file your sales tax, then you might want to take a closer look at what has to offer. In my conversation with Mark, he shares lots of information about what does and how it can help you; not just Etsy sellers, but ecommerce sellers in general... So if you're selling on multiple channels online, listen up :) Topics discussed: Quickbooks vs. - what's the difference? Do you need both? How to determine if you need to file taxes in multiple states Autofiling of sales tax with Nexus...? What's that...? ...and all the other extra good bits that come along with a TaxJar subscription Contact TaxJar: Email: support[at]TaxJar[dot]com TaxJar and Please take a minute to subscribe and leave an honest review of the podcast in and . That really helps to get the word out about the show. Connect With Me: Twitter: Follow Facebook Group: - This is where I'm connecting with you after the podcast. Lots of fun convos & Etsy shop promos here too! Facebook: Like the Pinterest: Instagram: Google+: Email: Use the OR interview [at] convome [dot] com
Nasir and Matt look back at the last 100 episodes. Full Podcast Transcript NASIR: All right. Welcome to our 200th plus one episode. Wait. MATT: So, the idea was, this is #201. The idea was you can’t do a best of the first 200 if the episode is #200. That makes sense, right? NASIR: Well, I was also thinking, like, is it one of those things where 201 is the 200th episode because we didn’t start at episode 0? MATT: That’s not how math works. NASIR: That’s not how math works. Well, I was thinking, you know, the year 2000 where people talked about the new millennium and, like, never mind, because there was no year zero. Anyway, welcome to our business podcast where we cover business in the news and add our legal twist to these business news items that we cover, and we’ve done it about a couple of hundred times minus a couple of episodes here and there which were also recap episodes, right? Yeah, I think we’ve done one recap episode, right? MATT: Well, we did one on #20, I believe, because we were both gone or something. NASIR: Yeah, we were both gone. MATT: Then, we did one, I think 20 and 100 and then this one. There might be… I don’t remember. NASIR: Like, a true recap like a replay, kind of like a TV show where they just splice a bunch of clips together. That’s basically what we’re going to do. MATT: Ah, yeah. One, at most two, but definitely one because I remember doing it but, yeah, at most, two of them. NASIR: The first one, yeah, I was out of town and you just did the intro for it. It was like episode 20 which I think we should do. We should do it for this 201st episode and then again 20 episodes later. MATT: Just do a recap every 20 episodes. Well, that’s why the episodes are longer too. It’s made a little bit more sense. NASIR: That’s also true. Well, anyway… what we have coming up are basically the most popular episodes that we’ve had in the last hundred episodes, I think, the best of, right? MATT: Yeah, and I can probably give you a summary right now. it had to do with Uber, independent contractors, The Office, and pizza. NASIR: And Yelp. MATT: And Yelp. NASIR: Yeah. MATT: Yeah, those five things. NASIR: All right. Well, enjoy the show! [] MATT: We have a great episode today. We haven’t had a guest on in a while – at least it seems like it’s been a while – but we have Mark Faggiano with TaxJar, the founder and CEO of Taxjar. Did I get your name right, Mark? MARK: You did. Nice work. Good to be here, guys. MATT: Well, yeah, thanks for being here. NASIR: Yeah. So, taxjar.com is a company in San Diego but what’s interesting about what they do – and, obviously, Mark can speak more of it – is on sales tax and dealing with, especially from a small business perspective doing online e-commerce, I know a popular business that seems to be kind of sprouting up probably in the last few years – and, Mark, you can probably correct me if I’m wrong – is these kind of online sellers that are using Amazon to fulfil its shipment and basically use a shopping cart instead of setting up their own website. What about the sales tax implications in that? I think sales tax in general is just a mess of laws because you have to deal with how each states applies different taxes, depending upon where it’s being sold and who it’s being sold to. Mark, this is something you deal with every day, right? MARK: Yeah. So, to call it a mess is really an understatement. There’s probably some more words that you don’t want to use to better describe it but you’re exactly right. So, you know, five years ago, if we were having this conversation, if you talked to an online seller, they would probably say, “I’m an eBay seller” or “I just sell on eBay” and what’s really happened and where we’re at now is that folks are multichannel, right? They’re selling on eBay. They’re also selling on Amazon most likely. They also have their own website and they’re using a point-of-sale device. They’re using Square to go to a craft fair on a weekend or,
Nasir and Matt welcome Mark Faggiano of TaxJar to discuss how business owners cancomply with the various sales tax rules. They also answer, "I'm looking to incorporate in the next few months. How much should the tax consequences play a factor in my decision making?" Full Podcast Transcript NASIR: All right. Welcome to our podcast. This is Nasir Pasha where we cover business in the news and answer some of your business legal questions, and we also have Matt here too, for once. MATT: Yeah. You can just take over the entire show if you want. NASIR: Yeah. MATT: You’d have thought, after a hundred episodes, we would have gotten a good intro by now but I guess that’s not the case. We have a great episode today. We haven’t had a guest on in a while – at least it seems like it's been a while. But we have Mark Faggiano with TaxJar, the founder and CEO of TaxJar. Did I get your name right, Mark? MARK: You did. Nice work. Good to be here guys. MATT: Oh, yeah, thanks for being here. NASIR: Yeah, thank you so much. Yeah, so taxjar.com is a company in San Diego but what's interesting about what they do – and obviously Mark can speak more of it – is on sales tax and dealing with it, especially from a small business perspective doing online e-commerce. I know a popular business that seems to be kind of sprouting up probably the last few years – and, Mark, you can probably correct me if I’m wrong – is these kind of online sellers that are using Amazon to fulfill its shipment and basically uses a shopping cart instead of setting up their own website. It’s an easy process if you have your own product that you can buy at wholesale or something to that effect, then it might be a good way. But what about the sales tax implications in that? I think sales tax in general is just a mess of laws. I mean, because you have to deal with how each state applies the different taxes, depending upon where it's being sold and who it’s being sold to. So, Mark, this is something you deal with every day, right? MARK: Yeah. So, to call it a mess is really an understatement. There's probably some more words that you don’t want to use to better describe it but you're exactly right. So, you know, five years ago, if we were having this conversation, if you talked to an online seller, they would probably say, "I'm an eBay seller” or “I just sell on eBay" and what's really happened and where we’re at now is that folks are multichannel, right? They’re selling on eBay. They're also selling on Amazon most likely. They also have their own website and they're using a point-of-sale device. They’re using Square to go to a craft fair on a weekend or, you know, some kind of trade show. And what that’s done is dramatically change their sales tax complexity. And, using Amazon as an example, by the way, there's no barrier to entry, right? To do all those things. NASIR: Exactly. MARK: It's not very hard to get a presence set up across the board on all those things. So, what's happening now is that there are so many sellers and they're competing, you know, head-to-head. One of the biggest differentiators for them is shipping. So, if you and I are selling a pair of Air Jordans, right? Just as an example, and you're offering next day – Amazon will provide this eventually – same-day turnaround and I’m providing kind of the traditional three to four day, I don’t stand a chance, right? So, that's why folks are using this Fulfillment by Amazon service because it allows them to compete much better and also the customers demand just quicker turnaround. What happens is when they use Fulfillment by Amazon, they are literally sending all of their inventory to Amazon and then Amazon takes care of the rest. But what Amazon is doing is just distributing that inventory based on their kind of internal algorithm to say, "Okay, Matt’s selling Air Jordans. We know that those sell in a particular part of the country so we’re going to send everything to our warehouse in Fresno,
T.J. Gentle, CEO of SmartFurniture.com and member of the President's Small Business Advisory Board shows how his firm converted customers at approximately 10x the rate of typical website visitors while increasing the average order amount by 27% on a site where average order size is over $700. Bill Cummings talks about the 13 most common mistakes business owners make. He points out pitfalls that lead to a higher tax bill. Among them are some of the following: Selecting the wrong business entitySelecting the wrong retirement planMissing real estate deductionsMissing the many allowed deductions available to business ownersNot maximizing personal wealth when cashing out. Mark Faggiano, CEO and Founder of TaxJar, offers tips on how small businesses can avoid the backlash of states trying to tax online sales. States are looking for revenue by way of taxes, and have found more ways to implement nexus rules for business who sell online. Something as simple as having a link to your site, on an affiliates site in another state, now establishes nexus and you must collect sales tax.