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Athan Didaskalou had bet everything on a one-year-old suitcase brand called July. Then Covid wiped out travel and nearly took the business with it. What happened next turned it into a nine-figure global company. Athan came from the agency world and sold out of two businesses to go all in; his co-founder Richard Li brought the manufacturing and supply chain muscle. They chose luggage precisely because it was hard to make and dominated by a single global player. They survived lockdown on drink bottles, kept every team member, and came out the other side with a two-year head start no competitor dared to challenge. Today July has 15 tier-one retail stores in Australia, is the official luggage of the Australian Olympic Team, and is pushing into Asia, the US and beyond. In this interview, Athan breaks down his theory of why founder-led brands beat private-equity ones, the "irrational spend" that built July's brand equity from day one, and the counterintuitive reason physical retail became their cheapest customer acquisition channel. What you'll learn in this interview: • Why July was their "15th race" - and how years of prior businesses made them lethal from day one • The irrational spend theory: why founder-led brands beat PE brands by overspending in emotional areas • How they landed the four-letter July domain and sub-five-letter social handles - and why it signals trust • Why luggage is a trust business - and how brand became their moat against the dominant global player • How drink bottles and personalization kept the wheels turning when Covid wiped out travel overnight • Why the two-year Covid shutdown handed them a head start no competitor was willing to challenge • The investor who wrote a cheque with zero due diligence - after they drove out to fix a customer's lock • Why retail became their cheapest customer acquisition channel - and the rent-to-revenue math behind it • Why the US rewards short-domain, free-returns DTC brands - and why the UK has been so much harder to crack • Why staying deliberately small is getting harder - and the first year they stopped knowing every employee's name If you're building a DTC or consumer brand, trying to compete against a dominant incumbent, or rethinking whether retail belongs in your growth plan, this conversation will fundamentally change how you think about brand equity, resilience, and building something people actually trust. SAVE 50% ON OMNISEND FOR 3 MONTHS Get 50% off your first 3 months of email and SMS marketing with Omnisend using the code FOUNDR50. Start here → https://your.omnisend.com/foundr SAVE 95% ON XERO FOR 6 MONTHS Simplify your business finances with 95% off Xero for your first 6 months. Start here → https://foundr.com/xero WANT TO GROW YOUR BRAND WITH META ADS? Join the Foundr Operators Waitlist → https://foundr.com/operators HOW WE CAN HELP YOU SCALE YOUR BUSINESS FASTER Learn directly from 7, 8 & 9-figure founders inside Foundr+ Start your $1 trial → https://www.foundr.com/startdollartrial PREFER A CUSTOM ROADMAP AND 1-ON-1 COACHING? → Starting from scratch? Apply here → https://foundr.com/pages/coaching-start-application → Already have a store? Apply here → https://foundr.com/pages/coaching-growth-application CONNECT WITH NATHAN CHAN Instagram → https://www.instagram.com/nathanchan LinkedIn → https://www.linkedin.com/in/nathanhchan/ CONNECT WITH ATHAN DIDASKALOU Instagram → https://www.instagram.com/july/ LinkedIn → https://au.linkedin.com/in/athand Website → https://july.com/ FOLLOW FOUNDR FOR MORE BUSINESS GROWTH STRATEGIES YouTube → https://bit.ly/2uyvzdt Website → https://www.foundr.com Instagram → https://www.instagram.com/foundr/ Facebook → https://www.facebook.com/foundr Twitter → https://www.twitter.com/foundr LinkedIn → https://www.linkedin.com/company/foundr/ Podcast → https://www.foundr.com/podcast
Black Friday can create record sales for Shopify brands — but it can also quietly destroy your profit.After 19 peak ecommerce seasons, Nick breaks down the biggest Black Friday mistake many brands make: focusing on revenue growth without understanding the true cost of discounting.A 20% discount might look like a simple way to increase conversions, but the impact goes much deeper. It affects your margins, your ROAS targets, your average order value, your fulfilment workload and even the long-term value of the customers you acquire.In this episode of Winning With Shopify, Nick uses real ecommerce maths to show why discounting can completely change the economics of your business — and why more sales doesn't always mean more profit.You'll learn:Why a 20% discount can reduce your profit far more than expectedThe real impact of Black Friday discounts on gross marginHow Google Ads and Meta Ads costs change the maths behind promotionsWhy your usual ROAS target may no longer work during Black FridayHow discount-acquired customers can impact long-term profitabilityBetter alternatives to heavy discountingHow to create Black Friday offers that protect margin while still driving salesThe 5-point checklist every Shopify brand should complete before discountingThe biggest Black Friday mistake?Many brands assume a 20% discount means they simply need 20% more sales to make up the difference. But discounts don't just reduce revenue — they change your entire acquisition model.Once you factor in product margins, advertising costs, fulfilment and customer lifetime value, a successful-looking Black Friday campaign can actually leave your business less profitable.Nick also shares alternative strategies including bundles, rewards, tiered offers, exclusives and value-added incentives that help brands compete during peak season without simply racing to the biggest discount.In this episode:(00:00) - Why 20% Off Can Destroy Your Profit(02:26) - The Black Friday Profit Maths(05:05) - Adding Google & Meta Ad Costs(07:02) - How Discounts Affect AOV & ROAS(10:11) - How to Protect Profit During Black Friday(12:33) - The Problem With Discount-Acquired Customers(15:12) - Better Alternatives to Heavy Discounts(18:24) - Rewards, Bundles & Tiered Offers(21:20) - 3 Principles for a Profitable Black Friday(22:24) - 5-Point Black Friday Profit ChecklistFollow Winning With Shopify for practical ecommerce growth strategies, Shopify marketing advice and expert conversations designed to help brands grow more profitably.Exclusive listener offers:Ships-A-Lot - Improve fulfilment costs and find hidden shipping margin leaks.Inventory Planner - Free seven-day inventory bootcamp.Omnisend - 30% off paid plans for three months with code WINNINGWITHOMNISEND.Yoast - 15% off Shopify and WordPress with code WWS.506 - Extended 30-day free trial on Shopify apps with code WWS.About Winning With ShopifyWinning With Shopify is a podcast for Shopify founders, ecommerce leaders and marketers, covering practical strategies for growing an online store.Spec Digital is a PPC & SEO agency helping ecommerce brands grow through performance marketing.
Jay Haddad hated being a plumber. He lived for the weekends - free diving, waterfalls, surfing, the beach - and when he and his wife had their first daughter at 23, the outdoor life they'd promised each other suddenly got hard. On his first Father's Day, they bought some fabric from Spotlight, watched a YouTube tutorial on how to thread his mother-in-law's dusty sewing machine, and made a waterproof beach pool so their daughter had somewhere safe to play. Strangers on the beach kept stopping to ask where they could buy one. That was the moment Sunny Seekers began - with zero e-commerce experience and a first sewing attempt Jay describes as shocking. In this episode, Jay is unusually raw about the whole grind: a year of failed fabric testing, three supplier disasters in a row, the brutal reality of a seasonal product, and the personal toll of three hours of sleep a night that nearly broke him before he learned to build sustainably. What you'll learn in this interview: How the product idea came straight from Jay and his wife's own friction as new parents - and why being your own target customer can be its own form of validation The scrappiest possible start: a first prototype sewn on a borrowed machine, tested at the beach, validated by strangers walking past asking where to buy one Why sewing in a circle nearly defeated them - and how the DIY version proved the concept before a single dollar went to a factory The year lost to fabric testing: sourcing waterproof fabric on Alibaba, missing an entire summer season, and why Jay is still glad they waited to get it right How he used Alibaba's "request for quotation" feature to find a manufacturer for a product nobody had made before - and didn't even know what search terms to use The unit economics that made it a real business: fabric alone cost $130+ per pool in Australia, but a finished unit from overseas landed at ~$25 and sold for $115 Selling out the first 200 units in a month before Christmas 2024 - and the nagging question that haunted the whole next year: do people buy this after the holidays, or only as gifts? Three separate supplier nightmares - loose threads on 200 units, a botched print at the wrong scale, leaking carry bags ironed shut by hand - and how he pushed through each one right before peak season The Black Friday scaling playbook: starting at $10/day on meta, doubling ad spend as orders doubled, reaching $1,000/day, and hitting a record $50K month in December 2025 The hardest lesson of a seasonal brand: how post-Christmas ads got expensive fast, why he was left holding stock and no cash through winter, and what he changed about looking after himself mentally to survive the off-season If you've boxed yourself into an identity - your trade, your job title, the industry you happen to be in - and quietly wonder whether you could build something of your own, this episode is for you. Jay had no network, no experience, and no idea how to sew. His story is a grounded reminder that the unglamorous grind of prototypes, supplier failures, and slow seasons is exactly what turns someone from "a guy sewing in the back of the house" into a founder. SAVE 50% ON OMNISEND FOR 3 MONTHS Get 50% off your first 3 months of email and SMS marketing with Omnisend using the code FOUNDR50. Start here → https://your.omnisend.com/foundr SAVE 95% ON XERO FOR 6 MONTHS Simplify your business finances with 95% off Xero for your first 6 months. Start here → https://foundr.com/xero WANT TO GROW YOUR BRAND WITH META ADS? Join the Foundr Operators Waitlist → https://foundr.com/operators HOW WE CAN HELP YOU SCALE YOUR BUSINESS FASTER Learn directly from 7, 8 & 9-figure founders inside Foundr+ Start your $1 trial → https://www.foundr.com/startdollartrial PREFER A CUSTOM ROADMAP AND 1-ON-1 COACHING? → Starting from scratch? Apply here → https://foundr.com/pages/coaching-start-application → Already have a store? Apply here → https://foundr.com/pages/coaching-growth-application CONNECT WITH BY JAY HADDAD Instagram → https://www.instagram.com/sunnyseekers_/ Website → https://sunnyseekers.com.au/ FOLLOW FOUNDR FOR MORE BUSINESS GROWTH STRATEGIES YouTube → https://bit.ly/2uyvzdt Website → https://www.foundr.com Instagram → https://www.instagram.com/foundr/ Facebook → https://www.facebook.com/foundr Twitter → https://www.twitter.com/foundr LinkedIn → https://www.linkedin.com/company/foundr/ Podcast → https://www.foundr.com/podcast
I am going to tell you about the dumbest thing I have done in 12 years of building Foundr. It is not a bad hire or a failed launch. It is something far more dangerous, because I did not even realise I was doing it. For four years I took my eye off the thing that built this entire business, and by the time I noticed, I had left years of growth on the table. Here is the trap: when your monetisation engine is printing money, it gives you permission to be complacent about the thing that is actually feeding it. The better the downstream business performed, the less attention we gave the upstream asset driving all of it. In this episode, I get honest about how our podcast drifted into autopilot for years, the signals that told me my core was neglected, and the aggressive refocus that brought it back. Here's what you'll take away: • Why "fine" can be the most dangerous word in business, and how success itself makes you complacent about what got you there • The four warning signs your core product is drifting, from flattening growth to customer feedback getting generic • Why your best people gravitate to the new shiny thing and your core quietly gets the B team • What Gary Vaynerchuk told me about never being complacent when one channel is winning, and why I resisted it at first • The packaging lesson that blew my mind: how two identical-quality episodes got wildly different results based on title and thumbnail alone • The three question test I now run on every new initiative to tell a real opportunity from a distraction in disguise If things in your business are going "fine" right now, this episode is a warning worth heeding. Ask yourself when you last personally touched your core product and obsessed over making it better, because if it is not recent, you might already be on autopilot. If you're loving this solo series, I'd love to hear your feedback. Email me directly at nathan@foundr.com — I read every reply. Hope you enjoy it. SAVE 50% ON OMNISEND FOR 3 MONTHS Get 50% off your first 3 months of email and SMS marketing with Omnisend using the code FOUNDR50. Start here → https://your.omnisend.com/foundr SAVE 95% ON XERO FOR 6 MONTHS Simplify your business finances with 95% off Xero for your first 6 months. Start here → https://foundr.com/xero WANT TO GROW YOUR BRAND WITH META ADS? Join the Foundr Operators Waitlist → https://foundr.com/operators HOW WE CAN HELP YOU SCALE YOUR BUSINESS FASTER Learn directly from 7, 8 & 9-figure founders inside Foundr+ Start your $1 trial → https://www.foundr.com/startdollartrial PREFER A CUSTOM ROADMAP AND 1-ON-1 COACHING? → Starting from scratch? Apply here → https://foundr.com/pages/coaching-start-application → Already have a store? Apply here → https://foundr.com/pages/coaching-growth-application CONNECT WITH NATHAN CHAN Instagram → https://www.instagram.com/nathanchan LinkedIn → https://www.linkedin.com/in/nathanhchan/ FOLLOW FOUNDR FOR MORE BUSINESS GROWTH STRATEGIES YouTube → https://bit.ly/2uyvzdt Website → https://www.foundr.com Instagram → https://www.instagram.com/foundr/ Facebook → https://www.facebook.com/foundr Twitter → https://www.twitter.com/foundr LinkedIn → https://www.linkedin.com/company/foundr/ Podcast → https://www.foundr.com/podcast
What if you could build a 7-figure Shopify brand without building a 50-person team?In this episode of Winning With Shopify, Nick is joined by Phil Atkinson, founder of Greenphones, to reveal how AI and automation are changing the way ecommerce businesses operate — from analytics and Google Ads to marketing, research and customer service.Phil has built a radically lean ecommerce operation, using AI as a team of specialised “employees” with different roles, access to business data and the tools needed to analyse performance and help run the business.Rather than simply using AI to write content, this episode explores what happens when you start giving AI access to the systems and information that actually run an ecommerce business — and whether one person can use AI to compete with much larger teams.You'll learn:How to build AI employees for specific ecommerce rolesWhy Phil started using AI throughout his businessHow AI can analyse business data and improve decision-makingWhether AI can actually manage and optimise Google AdsWhat AI can replace — and what it can'tHow AI is changing the used-phone industryHow to use AI for marketing, research and advertisingWhether AI customer service is good enough for ecommerceHow Shopify brands should start implementing AIIf you're a Shopify founder, ecommerce manager or marketer trying to understand how AI can save time, improve decision-making and help a smaller team compete with much larger businesses, this episode is for you.Connect with Phil Atkinson:Website - philatkinson.comLinkedIn - Phil AtkinsonGreenphones:Website - greenphones.noInstagram - @greenphonesFacebook - GreenphonesIn this episode:(00:00) – Building AI Employees for Ecommerce(02:57) – Why He Started Using AI in His Business(03:27) – Creating AI Employees for Analytics(04:34) – Building an AI Team With Different Roles(07:44) – Giving AI Employees Access to Business Tools(09:11) – Can AI Manage and Optimize Google Ads?(11:02) – What AI Can—and Can't—Replace(17:02) – How AI Is Changing the Used-Phone Industry(21:13) – Using AI for Marketing, Research & Advertising(22:57) – The Jobs AI Still Can't Do(25:39) – AI Customer Service: Is It Good Enough?(28:37) – How Businesses Should Start Implementing AIFollow Winning With Shopify for practical ecommerce growth strategies, Shopify marketing advice, AI insights and expert conversations designed to help Shopify brands grow more profitably.Exclusive listener offers:Ships-A-Lot - Improve fulfilment costs and find hidden shipping margin leaks.Inventory Planner - Free seven-day inventory bootcamp.Omnisend - 30% off paid plans for three months with code WINNINGWITHOMNISEND.Yoast - 15% off Shopify and WordPress with code WWS.506 - Extended 30-day free trial on Shopify apps with code WWS.About Winning With ShopifyWinning With Shopify is a podcast for Shopify founders, ecommerce leaders and marketers, covering practical strategies for growing an online store.Spec Digital is a PPC & SEO agency helping ecommerce brands grow through performance marketing.
Mariam Naficy sold her first company for over $100 million in cash - two weeks before the Nasdaq crashed in 2000. Then she did something harder. She built Minted, a crowdsourced design marketplace her own investors thought was weird, watched it generate zero sales for its first month, and was one day away from shutting it down when it turned the corner and took off like a rocket ship. Today Minted does around $300 million a year, and she's now chairwoman while building her third company, Arcade, an AI-to-physical-product marketplace that's already raised $42 million. In this interview, Mariam breaks down why she handed product decisions entirely over to the crowd, how she survived the 2008 financial crisis by going premium, and the viral loop she deliberately engineers into every business she starts. What you'll learn in this interview: • How she landed the Eve.com domain with 1% equity, a board seat, and a Disneyland trip - for a five-year-old • Why color cosmetics flying off the shelves revealed a market nobody thought existed online • How a low-budget crowdsourced design contest saved Minted from bankruptcy after a month of zero sales • Why she trusted the crowd over industry experts - and invented the photo Save the Date in the process • How going premium let Minted grow straight through the 2008 financial crisis • The virality principle: why she won't start a business without a built-in product-driven loop • Why every hire - even designers - had to pass a financial modeling test • How she scaled greeting cards into Target and Whole Foods - and why home decor didn't work • The exact mindset that got her through nearly shutting down: stop caring what anyone thinks • Why Arcade is built to protect artists' livelihoods in the age of AI If you're building a marketplace, wrestling with whether to trust your gut or your customers, or trying to grow through a downturn without burning cash, this conversation will fundamentally change how you think about virality, community, and persisting through the moments that break most founders. SAVE 95% ON XERO FOR 6 MONTHS Simplify your business finances with 95% off Xero for your first 6 months. Start here → https://foundr.com/xero SAVE 50% ON OMNISEND FOR 3 MONTHS Get 50% off your first 3 months of email and SMS marketing with Omnisend using the code FOUNDR50. Start here → https://your.omnisend.com/foundr SAVE 95% ON XERO FOR 6 MONTHS Simplify your business finances with 95% off Xero for your first 6 months. Start here → https://foundr.com/xero WANT TO GROW YOUR BRAND WITH META ADS? Join the Foundr Operators Waitlist → https://foundr.com/operators HOW WE CAN HELP YOU SCALE YOUR BUSINESS FASTER Learn directly from 7, 8 & 9-figure founders inside Foundr+ Start your $1 trial → https://www.foundr.com/startdollartrial PREFER A CUSTOM ROADMAP AND 1-ON-1 COACHING? → Starting from scratch? Apply here → https://foundr.com/pages/coaching-start-application → Already have a store? Apply here → https://foundr.com/pages/coaching-growth-application CONNECT WITH NATHAN CHAN Instagram → https://www.instagram.com/nathanchan LinkedIn → https://www.linkedin.com/in/nathanhchan/ CONNECT WITH MARIAM NAFICY Instagram → https://www.instagram.com/mnaficy/ LinkedIn → https://www.linkedin.com/in/mariam-naficy Website → https://www.minted.com/ Website → https://tonic.xyz/ FOLLOW FOUNDR FOR MORE BUSINESS GROWTH STRATEGIES YouTube → https://bit.ly/2uyvzdt Website → https://www.foundr.com Instagram → https://www.instagram.com/foundr/ Facebook → https://www.facebook.com/foundr Twitter → https://www.twitter.com/foundr LinkedIn → https://www.linkedin.com/company/foundr/ Podcast → https://www.foundr.com/podcast
If I had to build a Shopify brand from scratch today, I would do almost everything differently.Ecommerce has changed. Customer acquisition is more expensive, competition is everywhere, AI is changing how people discover products and the brands that win are no longer just the ones with the best products — they are the ones with the best systems.In this episode, Nick breaks down exactly how he would build a Shopify brand from zero in 2026, covering everything from finding the right opportunity and creating demand to building a brand that can scale profitably.This is the blueprint for building a modern ecommerce business — not just a store that generates sales, but a valuable brand with predictable growth, loyal customers and long-term potential.You'll learn:Why you should start with the customer, not the productHow to validate demand before investing in inventory and developmentWhy distribution matters more than ever in modern ecommerceHow SEO and AI discovery should shape your strategy from day oneWhy relying purely on paid ads can make your business vulnerableHow to launch with a focused offer instead of an overwhelming product rangeWhy conversion optimisation needs to be built into your brand from the beginningHow AI can become a powerful advantage for ecommerce teamsWhy retention and customer relationships are key to profitable growthHow to build a Shopify business that someone would actually want to buyIn this episode:(00:00) - If I Started a Shopify Brand From Scratch in 2026(01:09) - 1. Start With the Customer, Not the Product(05:12) - 2. Validate Demand Before Building Anything(06:40) - 3. Build Distribution Before Inventory(09:44) - 4. Obsess Over SEO & AI Discoverability(12:04) - 5. Don't Become Dependent on Paid Ads(16:21) - 6. Launch With One Strong Hero Product(20:50) - 7. Build Conversion Into Your Brand From Day One(22:58) - 8. Make AI a Member of Your Team(25:18) - 9. Build Retention Before Chasing Scale(27:58) - 10. Build a Business Someone Wants to BuyNick also shares the mistakes he would avoid, the channels he would prioritise and the strategies he believes will separate successful Shopify brands from everyone else over the next few years.Follow Winning With Shopify for practical ecommerce growth advice every Tuesday and Friday.Exclusive listener offers:Ships-A-Lot - Improve fulfilment costs and find hidden shipping margin leaks.Inventory Planner - Free seven-day inventory bootcamp.Omnisend - 30% off paid plans for three months with code WINNINGWITHOMNISEND.Yoast - 15% off Shopify and WordPress with code WWS.506 - Extended 30-day free trial on any of their three Shopify apps with code WWS.About Winning With ShopifyWinning With Shopify is powered by Winning With Shopify, helping ecommerce brands grow through practical Shopify strategies, expert interviews and actionable advice.Spec Digital is a PPC & SEO agency helping ecommerce brands grow through performance marketing.
If I lost everything tomorrow, the team, the audience, the network, here's the exact tactical playbook I'd use to build back to $1 million from scratch. If I lost everything tomorrow, the team, the audience, the brand, the 13 years of relationships and network I have built, and I had to make $1 million from zero, here is exactly what I would do. This is not a motivational pep talk. It is the real, tactical, step by step playbook with no fluff. Here is the thing most founders get backwards: they build the product, then go looking for customers. You need to flip it. Find the customers first, then build the product. In this episode, I walk through the whole 0 to $1 million playbook, from how I would validate a physical product before spending a dollar on inventory to why founder-led content is the one thing I would do differently if I started over. Here's what you'll take away: • The exact three step validation process I would run before ordering a single unit, including why three star reviews are where the gold is • Why you need somewhere for your money to go before you make your first dollar, and how flying blind on cash flow nearly cost me early on • The one product, one channel rule and why trying to be everywhere is the mistake I see founders make constantly • The product economics I would insist on: 70% margins minimum and an AOV above $60 so paid ads can actually work • The pricing mistake I made on Foundr's Kickstarter that cost us thousands, and how to avoid it • My single biggest regret with Foundr: hiding behind the brand for ten years, and why I would make my face the brand from day one If you are thinking about starting something, or you are stuck spinning your wheels on a brand that has not taken off, this episode gives you the clean, no-nonsense sequence I would follow to get to that first million. Quick heads up: this episode is brought to you in partnership with Xero, the accounting software I have used to run Foundr since day one, and they have put together a genuinely strong offer for listeners in the show notes. If you're loving this solo series, I'd love to hear your feedback. Email me directly at nathan@foundr.com — I read every reply. Hope you enjoy it. SAVE 50% ON OMNISEND FOR 3 MONTHS Get 50% off your first 3 months of email and SMS marketing with Omnisend using the code FOUNDR50. Start here → https://your.omnisend.com/foundr SAVE 95% ON XERO FOR 6 MONTHS Simplify your business finances with 95% off Xero for your first 6 months. Start here → https://foundr.com/xero WANT TO GROW YOUR BRAND WITH META ADS? Join the Foundr Operators Waitlist → https://foundr.com/operators HOW WE CAN HELP YOU SCALE YOUR BUSINESS FASTER Learn directly from 7, 8 & 9-figure founders inside Foundr+ Start your $1 trial → https://www.foundr.com/startdollartrial PREFER A CUSTOM ROADMAP AND 1-ON-1 COACHING? → Starting from scratch? Apply here → https://foundr.com/pages/coaching-start-application → Already have a store? Apply here → https://foundr.com/pages/coaching-growth-application CONNECT WITH NATHAN CHAN Instagram → https://www.instagram.com/nathanchan LinkedIn → https://www.linkedin.com/in/nathanhchan/ FOLLOW FOUNDR FOR MORE BUSINESS GROWTH STRATEGIES YouTube → https://bit.ly/2uyvzdt Website → https://www.foundr.com Instagram → https://www.instagram.com/foundr/ Facebook → https://www.facebook.com/foundr Twitter → https://www.twitter.com/foundr LinkedIn → https://www.linkedin.com/company/foundr/ Podcast → https://www.foundr.com/podcast
SEO is changing. Shopify brands that want to grow need more than keywords — they need search engines and AI platforms to understand, trust and recommend their products.In this episode, Nick is joined by Alex Moss from Yoast to break down everything Shopify brands need to know about SEO, from the foundations of technical SEO to creating content that drives qualified organic traffic.Alex explains why successful ecommerce SEO is no longer just about rankings, and why data quality, structured information and trust signals are becoming increasingly important as search continues to evolve.You'll learn:The SEO fundamentals every Shopify brand needs to get rightWhy technical SEO and data integrity are becoming more importantHow Shopify stores can help search engines better understand their productsWhy content strategy and topical authority matter for ecommerce growthThe biggest SEO mistakes holding Shopify brands backHow SEO is evolving alongside AI search and changing customer behaviourAlex also shares practical advice on building a stronger SEO foundation, improving website trust signals and creating a Shopify store that is easier for both customers and search engines to understand.In this episode:(00:00) - Shopify SEO mistakes and content neglect(03:45) - Fixing Shopify site structure and product discovery(06:08) - Why you need to keep updating old content(09:48) - How customer search behaviour is changing(12:01) - Word of mouth, reviews and AI search(13:48) - Links vs mentions and citations in the LLM era(16:21) - Forums, communities and building brand authority(22:21) - Is Shopify ready for AI and agentic commerce?(25:12) - How to structure product content for AI(27:51) - Brand perception in the AI era(30:52) - How to write content AI can actually useUseful resources:Why Data Integrity Is The New Technical SEO: Search Engine JournalSEO Glossary: Yoast SEO GlossaryListen to the Yoast Podcast: Yoast PodcastFollow Winning With Shopify for practical ecommerce growth advice every Tuesday and Friday.Exclusive listener offers:Ships-A-Lot - Improve fulfilment costs and find hidden shipping margin leaks.Inventory Planner - Free seven-day inventory bootcamp.Omnisend - 30% off paid plans for three months with code WINNINGWITHOMNISEND.Yoast - 15% off Shopify and WordPress with code WWS.506 - Extended 30-day free trial on any of their three Shopify apps with code WWS.About Winning With ShopifyWinning With Shopify is powered by Winning With Shopify, helping ecommerce brands grow through practical Shopify strategies, expert interviews and actionable advice.Spec Digital is a PPC & SEO agency helping ecommerce brands grow through performance marketing.
Would employees use AI differently if a practical project could earn them a 2 to 4 percent salary increase? In this episode of Tech Talks Daily, I welcome back Rytis Lauris, CEO and co-founder of Omnisend. We last spoke in December 2022, before generative AI became part of almost every technology and workplace conversation. This time, we examine why so many company AI projects attract attention during a demonstration but never become part of the work people do each day. Rytis calls this the "beautiful junk" trap. A prototype can look impressive, yet employees return to the old process when the agent makes mistakes, lacks context, or requires extra effort. He believes prompting is partly a delegation skill. People must define the result they want, supply enough context, and review the output. Managers face an unusual tension because employees often perform best with room to use their judgment, while AI agents require much tighter instructions. Another problem is the way organizations treat implementation. A traditional CRM project begins with mature software, installation, training, and a defined handover. An AI agent may begin with inconsistent results and improve only through continued use, evaluation, and correction. Rytis argues that businesses must treat agents as products that require ongoing ownership rather than projects that end after launch. Omnisend's response began with broad access to AI tools. The company then created recurring AI days when most employees canceled meetings and spent time experimenting. Accountants, lawyers, and other teams began building their own tools rather than waiting for developers. Rytis shares an accounting agent that checks whether employees have supplied reimbursement documents, sends reminders, and asks a person to intervene when repeated requests fail. He also describes a legal-review agent that examines new AI tools and assigns a green, yellow, or red status. Green tools can be used without further review, yellow decisions go to legal counsel, and red tools are rejected. Omnisend is now formalizing this approach by offering salary increases of between 2 and 4 percent. Rytis says individual contributors must demonstrate that AI is saving time on repetitive, low-value work. Employees can qualify by building a useful tool, helping colleagues create one, or becoming an effective adopter. Managers are also assessed on whether their teams are using AI to reduce time spent on routine tasks. The policy creates a genuine debate. Financial rewards can give employees permission and motivation to change established habits, but they could also encourage people to automate work simply because a reward is available. Rytis says Omnisend has not identified cheating or harmful behavior so far. Decisions are decentralized to managers, which gives teams flexibility but also places considerable responsibility on management judgment. He notes that Omnisend has approximately 260 employees, a scale that may make this approach easier to oversee than it would be inside a much larger enterprise. The conversation includes an example of a recurring agent designed to identify and recover failed customer payments. It assesses risk signals, detects failures, contacts customers through several channels, brings account managers into the process when needed, and reports results through a dashboard. The goal is to remove friction for Omnisend and customers rather than adding an AI layer with no clear result. Rytis also offers a candid account of customer-support automation. He says AI now handles around 40 percent of Omnisend's support tickets. When the system launched two years earlier, customer satisfaction was almost three times lower than the human team's result. Two employees worked continuously on training the agent, and Rytis says human and AI customer-satisfaction levels are now comparable. The figures are Omnisend results shared by Rytis during the interview and should remain attributed to him. A separately recorded section also covers AI inside the Omnisend product. Rytis describes recommendations that identify possible improvements in marketing automations, natural-language segment creation, and MCP connections that let customers work through ChatGPT or Claude before sending campaigns through Omnisend. He says these capabilities have received the strongest customer usage among the company's AI work. This is an honest discussion about incentives, experimentation, uncomfortable tradeoffs, and the patience required to turn an unreliable agent into a dependable colleague. Would a salary increase encourage meaningful AI adoption inside your organization, and who should decide whether the result deserves the reward? Listen to the conversation and share your thoughts with me.
Four childhood friends pooled $30,000 in a Chicago apartment to make wet wipes for men. Everyone told them dudes would never use them. Thirteen years later, Dude Wipes does close to $220 million in retail sales, runs on a team of just over 20 people, and is Mark Cuban's best-ever Shark Tank investment. They bootstrapped almost the entire way, none of them had retail experience, and they built a nine-figure business in a category the legacy players weren't even watching. In this interview, Ryan Meegan breaks down how they carried a business to $40 million with just three people, the guerrilla news-jacking playbook that made Dude Wipes a worldwide Twitter trend for pennies, and why brand marketing they never tried to measure was the smartest bet they made. What you'll learn in this interview: • Why four founders with different skill sets and zero egos never clashed in 15 years • How they got their first national retail deal with Kroger through pure cold-calling hustle • The Shark Tank bidding war that landed Mark Cuban's check - and why he calls it his best investment • Why going viral and trending #3 worldwide on Twitter barely moved sales - and why they kept doing it anyway • The Isaiah Crowell NFL moment: how a $3,500 deal turned into ESPN, Howard Stern, and national press • The Amex float strategy: how putting every PO on a credit card funded growth without big raises • Why they refused the VC and Shopify-loan path most DTC brands take - and how they built bank credibility instead • The line-extension trap: why deodorant and body wash failed, and how Covid refocused them on flushable wipes • How three people ran the business to $40M before hiring 15 more • Why they took private equity from TSG while keeping control - and the billion-dollar goal behind it If you're bootstrapping a CPG brand, trying to build awareness without a war chest, or wrestling with whether to chase line extensions or go deeper in your core category, this conversation will fundamentally change how you think about brand, capital efficiency, and staying in the game long enough to win. SAVE 50% ON OMNISEND FOR 3 MONTHS Get 50% off your first 3 months of email and SMS marketing with Omnisend using the code FOUNDR50. Start here → https://your.omnisend.com/foundr SAVE 95% ON XERO FOR 6 MONTHS Simplify your business finances with 95% off Xero for your first 6 months. Start here → https://foundr.com/xero WANT TO GROW YOUR BRAND WITH META ADS? Join the Foundr Operators Waitlist → https://foundr.com/operators HOW WE CAN HELP YOU SCALE YOUR BUSINESS FASTER Learn directly from 7, 8 & 9-figure founders inside Foundr+ Start your $1 trial → https://www.foundr.com/startdollartrial PREFER A CUSTOM ROADMAP AND 1-ON-1 COACHING? → Starting from scratch? Apply here → https://foundr.com/pages/coaching-start-application → Already have a store? Apply here → https://foundr.com/pages/coaching-growth-application CONNECT WITH NATHAN CHAN Instagram → https://www.instagram.com/nathanchan LinkedIn → https://www.linkedin.com/in/nathanhchan/ CONNECT WITH DUDE WIPES Instagram → https://www.instagram.com/dudewipes/ Website → https://dudewipes.com/ Ryan's LinkedIn → https://www.linkedin.com/in/ryan-meegan-07971859/ FOLLOW FOUNDR FOR MORE BUSINESS GROWTH STRATEGIES YouTube → https://bit.ly/2uyvzdt Website → https://www.foundr.com Instagram → https://www.instagram.com/foundr/ Facebook → https://www.facebook.com/foundr Twitter → https://www.twitter.com/foundr LinkedIn → https://www.linkedin.com/company/foundr/ Podcast → https://www.foundr.com/podcast
Trieu became a dentist because he liked working with his hands and helping people - he got into UCSF's dental school as the very last student accepted, number 81 in a class of 81. Then the job started breaking his body. Aching neck, aching back, and mentors around him retiring early from surgeries. So he tinkered with some prisms until he could sit up straight and see like he was looking through a microscope, filed a patent, and built Hero Loops - ergonomic loupes that do the job of a $20,000 wall-mounted unit. He launched it one month before the pandemic hit. He still practises dentistry full time while running the whole thing. In this episode, Trieu gets honest about the brutal timing of launching right before Covid, the years it took to crack marketing after nailing the product, and how he thinks about building - including a psychology framework he borrowed straight from dentistry. What you'll learn in this interview: The origin story: how his own neck and back pain, plus watching colleagues retire early from surgery, drove him to prototype an alternative to the bulky $20K microscopes on the market Why he left dentistry income on the table for product income - and the scaling logic behind it: a product has quality control and consistency, while a dental chair only makes money when you're in it The painful timing lesson: launching one month before the pandemic, doing $20K in the first month, then watching competitors use the downtime to copy his product - and why he still says launch before it's perfect The plateau most founders hit: stuck at $5-6K a month with a great product because "you can be the best dentist, but if nobody knows about you, they won't come" The single change that broke the plateau: a new website and platform that did $50K in its first month How defining what "success" actually looks like - and watching that target keep moving from $50K to $100K to $200K - helped him appreciate the milestones instead of always chasing the next one The core ads skill that drove the growth: learning when to turn ads off, when to turn them on, and when to increase budget - and building the confidence to do it The "five Ps" framework he uses to judge whether a product will sell - pain, profit, prestige, preservation, and pleasure - and how Hero Loops hits several at once Why static ads outperform video for his analytical, detail-oriented audience - and how live customer-reaction reels hook attention at the top of the funnel What's next: bringing manufacturing in-house for faster delivery and expanding worldwide beyond the US - and the licensing and distribution hurdles that come with it If you're a professional with deep expertise in a field, sitting on a product idea but unsure whether you can build something outside your day job - this episode is for you. Trieu's story is a grounded reminder that the product is only half the battle: learning to market it is the skill that actually compounds, and you don't have to quit everything to start. SAVE 50% ON OMNISEND FOR 3 MONTHS Get 50% off your first 3 months of email and SMS marketing with Omnisend using the code FOUNDR50. Start here → https://your.omnisend.com/foundr SAVE 95% ON XERO FOR 6 MONTHS Simplify your business finances with 95% off Xero for your first 6 months. Start here → https://foundr.com/xero WANT TO GROW YOUR BRAND WITH META ADS? Join the Foundr Operators Waitlist → https://foundr.com/operators HOW WE CAN HELP YOU SCALE YOUR BUSINESS FASTER Learn directly from 7, 8 & 9-figure founders inside Foundr+ Start your $1 trial → https://www.foundr.com/startdollartrial PREFER A CUSTOM ROADMAP AND 1-ON-1 COACHING? → Starting from scratch? Apply here → https://foundr.com/pages/coaching-start-application → Already have a store? Apply here → https://foundr.com/pages/coaching-growth-application CONNECT WITH BY TRIEU TON LinkedIn → https://www.linkedin.com/in/trieu-ton-3b7055122/ Website → https://heroloupes.com/ FOLLOW FOUNDR FOR MORE BUSINESS GROWTH STRATEGIES YouTube → https://bit.ly/2uyvzdt Website → https://www.foundr.com Instagram → https://www.instagram.com/foundr/ Facebook → https://www.facebook.com/foundr Twitter → https://www.twitter.com/foundr LinkedIn → https://www.linkedin.com/company/foundr/ Podcast → https://www.foundr.com/podcast
Black Friday is broken. Shopify brands can no longer win by simply offering bigger discounts — the future winners will be the brands that AI can find, understand and recommend when customers are ready to buy.Black Friday and Cyber Weekend are changing. As customers increasingly use AI shopping assistants, personalised recommendations and new search experiences to discover products, Shopify brands need a new strategy to compete.In this episode, Nick breaks down how AI will transform ecommerce sales, why the old Black Friday playbook is becoming outdated and how smarter brands are using AI to improve discovery, create better offers and turn seasonal shoppers into long-term customers.You'll learn:How AI shopping assistants could change Black Friday and ecommerce discoveryWhy Shopify brands need to make their products easier for AI to understand and recommendHow AI can analyse customer behaviour and create personalised offersHow brands can use real-time data to improve ad creative and campaign performanceWhy the smartest Shopify brands use Black Friday as a customer acquisition opportunity, not just a discount eventHow to convert Black Friday shoppers into repeat customers after Cyber WeekendNick also shares five tools Shopify brands can use to prepare for the biggest shopping period of the year, covering AI-powered marketing, ecommerce SEO, conversion optimisation, inventory planning and fulfilment.In this episode:(0:00) - Why Black Friday is broken for Shopify brands(2:15) - The shift from traditional discounts to AI-driven personalization(5:42) - How AI agents will handle customer shopping in 2026(8:30) - Predictive inventory: Using AI to prevent stockouts(12:10) - The "Death of the Storefront" and the rise of headless commerce(15:45) - Building a brand that survives the AI revolution(19:20) - Actionable steps to prepare your Shopify store nowFollow Winning With Shopify for practical ecommerce growth advice every Tuesday and Friday.Exclusive listener offers:Ships-A-Lot - Improve fulfilment costs and find hidden shipping margin leaks.Inventory Planner - Free seven-day inventory bootcamp.Omnisend - 30% off paid plans for three months with code WINNINGWITHOMNISEND.Yoast - 15% off Shopify and WordPress with code WWS.506 - Extended 30-day free trial on any of their three Shopify apps with code WWS.About Winning With ShopifyWinning With Shopify is powered by Winning With Shopify, helping ecommerce brands grow through practical Shopify strategies, expert interviews and actionable advice.Spec Digital is a PPC & SEO agency helping ecommerce brands grow through performance marketing.
I interviewed the founder of HexClad about a year ago. Cookware, pots and pans, not the sexiest category in the world. But their ambassador is Gordon Ramsay, one of the most famous chefs on the planet. And when he holds up your pan, you do not need to explain anything else. So here is the question nobody asks: how does a cookware brand get Gordon Ramsay without a massive ad budget or a celebrity agency on retainer? Here is the answer: a genuinely great product and a strategy. The same strategy I have used to build Foundr for over a decade and that I apply to every brand I advise. In this episode, I break down the ambassador playbook step by step so you can get respected people in your market to endorse your brand, even if you are starting with zero audience and zero connections. Here's what you'll take away: • The three pillars of a brand that breaks through: a genuinely great product, next level design, and ambassadors • The "who's who in the zoo" framework for identifying the 10 to 30 people your customer already trusts • Why the gatekeeper is not an obstacle but your way through the door, and how to treat them accordingly • The follow up strategy that got me Barbara Corcoran after two years and how one question reframes "no" into "not right now" • The Amazon coming soon hack that lets you offer distribution instead of asking for a favour, and how it landed me Tim Ferriss and Tony Robbins • Why ambassadors are not a "later, once we're big enough" thing, and how each one you land makes the next one easier If you have been assuming that big-name endorsements are reserved for brands with big budgets, this episode will show you exactly why they are not, and give you a concrete list to start working through this week. If you're loving this solo series, I'd love to hear your feedback. Email me directly at nathan@foundr.com — I read every reply. Hope you enjoy it. SAVE 50% ON OMNISEND FOR 3 MONTHS Get 50% off your first 3 months of email and SMS marketing with Omnisend using the code FOUNDR50. Start here → https://your.omnisend.com/foundr SAVE 95% ON XERO FOR 6 MONTHS Simplify your business finances with 95% off Xero for your first 6 months. Start here → https://foundr.com/xero WANT TO GROW YOUR BRAND WITH META ADS? Join the Foundr Operators Waitlist → https://foundr.com/operators HOW WE CAN HELP YOU SCALE YOUR BUSINESS FASTER Learn directly from 7, 8 & 9-figure founders inside Foundr+ Start your $1 trial → https://www.foundr.com/startdollartrial PREFER A CUSTOM ROADMAP AND 1-ON-1 COACHING? → Starting from scratch? Apply here → https://foundr.com/pages/coaching-start-application → Already have a store? Apply here → https://foundr.com/pages/coaching-growth-application CONNECT WITH NATHAN CHAN Instagram → https://www.instagram.com/nathanchan LinkedIn → https://www.linkedin.com/in/nathanhchan/ FOLLOW FOUNDR FOR MORE BUSINESS GROWTH STRATEGIES YouTube → https://bit.ly/2uyvzdt Website → https://www.foundr.com Instagram → https://www.instagram.com/foundr/ Facebook → https://www.facebook.com/foundr Twitter → https://www.twitter.com/foundr LinkedIn → https://www.linkedin.com/company/foundr/ Podcast → https://www.foundr.com/podcast
Most ecommerce brands are built on traffic they don't own. This founder changed that — and it helped him build and sell a £1M Shopify brand.Jayden Clark built Woodlark Garden Luxury into a seven-figure ecommerce business before selling it for £515,000. But the business started in a vulnerable position - with 95% of revenue coming from Google Ads and very little organic traffic.In this episode, Jayden reveals how he moved away from relying purely on paid acquisition, built a scalable SEO strategy, increased organic revenue and created a more valuable ecommerce business that became attractive to buyers.Jayden also shares lessons from his latest ecommerce venture, Camper Nation, which generated £500k in organic revenue in its first 18 months, and explains why building owned traffic can become one of the biggest advantages for Shopify brands.You'll learn:Why relying too heavily on Google Ads can make your Shopify business vulnerableHow SEO helped transform a paid traffic business into a valuable ecommerce assetWhy chasing competitive keywords is often the wrong SEO strategy for growing brandsHow building topical authority can generate thousands of organic visitorsHow long-tail SEO helped capture high-intent customers ready to buyWhy organic traffic can increase the value and saleability of an ecommerce businessHow Jayden uses SEO strategies across multiple ecommerce brandsIn This Episode(00:00) The Problem With Relying on Paid Ads(01:15) Why 10% Margins Were Too Risky(03:44) Building a 50/50 SEO & Paid Ads Strategy(05:04) Finding High-Intent Ecommerce Keywords(08:02) Turning Winning Ad Keywords Into SEO Traffic(11:13) Matching Search Intent to the Customer Journey(15:49) Selling the Ecommerce Business(17:08) Why Organic Traffic Increased Business Value(19:49) Cross-Selling & Increasing Customer Value(21:48) Turning Ecommerce Traffic Into Leads(26:04) The Metric That Predicts Future Sales(29:16) How Smaller Ecommerce Brands Can Win SEO(31:55) A Low-Cost Ecommerce Backlink Strategy(35:37) Final ThoughtsWe also discuss how Jayden built industry authority, created content that converted visitors into customers and used SEO as a competitive advantage rather than just a traffic channel.Learn more from Jayden:Woodlark Garden Luxury: https://woodlarkgardenluxury.co.uk/Camper Nation: https://campernation.co.uk/Kiln Crafts: https://kilncrafts.co.uk/YouTube: https://www.youtube.com/@JaydenClarkHTEFollow Winning With Shopify for practical ecommerce growth advice every Tuesday and Friday.Exclusive listener offers:Ships-A-Lot - Improve fulfilment costs and find hidden shipping margin leaks.Inventory Planner - Free seven-day inventory bootcamp.Omnisend - 30% off paid plans for three months with code WINNINGWITHOMNISEND.Yoast - 15% off Shopify and WordPress with code WWS15.506 - Extended 30-day free trial on any of their three Shopify apps with code WWS.About Winning With ShopifyWinning With Shopify is powered by Spec Digital, a PPC & SEO agency helping ecommerce brands grow through performance marketing.
What does a real product development process look like when 9-figure operators are betting their own money? Mike Beckham (CEO, Simple Modern), Sean Frank (CEO, Ridge), and Curtis Christopherson (Chief Growth Officer, Ammortal) sit down mid-build on Winks, a family sleep supplement, to make product decisions. Go behind the scenes on flavor count, purchase order size, pricing, sourcing, and the supply chain mistake from Trevi that cost hundreds of thousands to fix. This is an actual founder meeting. Recorded, unedited, and real money at stake. Mike breaks down the MOQ math behind every multi-SKU decision. Sean argues for the smallest possible capital bet. Curtis brings the manufacturer's-eye view. It ends with one flavor, $75K inventory budget, and a purchase order due in two weeks. If you're figuring out how to launch a new product from scratch, this episode was made for you. Powered By SARAL https://www.getsaral.com/special-guided-walkthrough-for-operators Shoplift https://shoplift.ai/operators Omnisend https://www.omnisend.com/9operators Richpanel https://9ops.co/richpanel Motion https://9ops.co/motion-runneth Skio https://9ops.co/skio-9operators Operators Portal https://portal.9operators.com/dashboard Operators Newsletter https://9operators.com/
Tom Gozney hit rock bottom with addiction at 21 and spent nearly a year in a South African rehab facility. What saved him back home wasn't a business plan - it was a brick oven he dug into his garden, because cooking pizza for his friends was the only way he could socialise without alcohol at the centre of it. He noticed something: after a few weeks, people stopped bringing beer and started bringing toppings. That shift in behaviour became the entire thesis of the brand. Fifteen years later, Gozney is valued at over $100 million, did $8.5 million in the first four hours of its Dome launch, and forged the portable pizza oven category from scratch. In this interview, Tom breaks down why he redesigned a fully tooled product weeks before shipping after watching a Steve Jobs documentary, how a synchronised Instagram launch with 30 influencers generated 27,000 signups, and the imposter syndrome that made him underprice his own ovens for years. What you'll learn in this interview: • Why he says he's selling a shift in human behaviour, not hardware or pizza • How he got his first oven sale by leaflet-dropping a restaurant with genuinely terrible branding • The £5K loan from his mum that funded the first fibreglass mould and website • Why he scrapped a fully tooled steel design weeks before shipping - and retooled it in silicone in a month • The Richard Branson exchange that put an oven on Necker Island and fuelled the Rockbox launch • The synchronised 30-influencer Instagram drop that drove 27,000 signups before a single unit shipped • How the Dome launch did $8.5M in four hours, crashed the site, and triggered death threats over a pizza oven • Why going straight to big factories doesn't work before you've proven volume - and how middlemen killed his early margins • How he rebuilt his entire supply chain by recruiting a board and COO who'd done it in outdoor grilling • Why imposter syndrome made him underprice for years - and what finally gave him conviction to charge premium If you're building a physical product brand, wrestling with manufacturing and margins you don't yet understand, or scared to price for the value you've actually built, this conversation will fundamentally change how you think about brand, product obsession, and building something bigger than yourself. SAVE 50% ON OMNISEND FOR 3 MONTHS Get 50% off your first 3 months of email and SMS marketing with Omnisend with the code FOUNDR50. Just head to https://your.omnisend.com/foundr to get started. WANT TO GROW YOUR BRAND WITH META ADS? Join the Foundr Operators Waitlist → https://foundr.com/operators HOW WE CAN HELP YOU SCALE YOUR BUSINESS FASTER Learn directly from 7, 8 & 9-figure founders inside Foundr+ Start your $1 trial → https://www.foundr.com/startdollartrial PREFER A CUSTOM ROADMAP AND 1-ON-1 COACHING? → Starting from scratch? Apply here → https://foundr.com/pages/coaching-start-application → Already have a store? Apply here → https://foundr.com/pages/coaching-growth-application CONNECT WITH NATHAN CHAN Instagram → https://www.instagram.com/nathanchan LinkedIn → https://www.linkedin.com/in/nathanhchan/ CONNECT WITH TOM GOZNEY Instagram → https://www.instagram.com/tomgozney/ Instagram → https://www.instagram.com/gozney/ Website → https://www.gozney.com/ FOLLOW FOUNDR FOR MORE BUSINESS GROWTH STRATEGIES YouTube → https://bit.ly/2uyvzdt Website → https://www.foundr.com Instagram → https://www.instagram.com/foundr/ Facebook → https://www.facebook.com/foundr Twitter → https://www.twitter.com/foundr LinkedIn → https://www.linkedin.com/company/foundr/ Podcast → https://www.foundr.com/podcast
Most Shopify brands use Google Ads to drive sales. The fastest-growing brands use it to build a DTC brand.Google Ads has become one of the most powerful ways for ecommerce brands to find new customers - but many Shopify stores are still optimising for short-term ROAS instead of long-term growth.In this episode, Nick explains why most Shopify brands get Google Ads wrong and how successful DTC brands use paid search, Shopping ads and customer data to build a scalable acquisition engine. Want some help with profitably scaling your Google Ads? Reach out to Nick's agency: team@spec.digital You'll learn:Why chasing ROAS alone can limit Shopify growthThe difference between buying clicks and building customersHow Google Shopping acts as your digital storefrontWhy product feeds, creative and offers matter more than everHow leading brands measure profitable customer acquisitionWhy Google Ads and retention need to work togetherNick also shares the biggest mistakes Shopify brands make with Google Ads, why better data leads to better automation and how to build a paid acquisition strategy designed for long-term brand growth.In this episode:(00:00 Why Good ROAS Doesn't Always Mean Profit(01:14) Stop Using Google Ads Just to Generate Sales(03:00) ROAS vs Customer Lifetime Value(05:12) The Snowball Effect of Repeat Customers(06:31) The 4 Metrics Shopify Brands Should Track(08:02) Fix Your Google Shopping Customer Journey(11:59) Why Product Feeds Matter So Much(14:04) How to Set a Profitable Google Ads Target(16:09) How to Increase Repeat Purchases & LTV(20:00) How AI Is Changing Google Ads(22:14) 5 Things Scaling Brands Do Differently(25:09) The Key to Profitable Google Ads ScalingFollow Winning With Shopify for practical ecommerce growth advice every Tuesday and Friday.Exclusive listener offers:Ships-A-Lot - Improve fulfilment costs and find hidden shipping margin leaks.Inventory Planner - Free seven-day inventory bootcamp.Omnisend - 30% off paid plans for three months with code WINNINGWITHOMNISEND.Yoast - 15% off Shopify and WordPress with code WWS15.506 - Extended 30-day free trial on any of their three Shopify apps with code WWS.About Winning With ShopifyWinning With Shopify is powered by Spec Digital, a PPC & SEO agency helping ecommerce brands grow through performance marketing.
“We've done it before. Can we do it again?” Five executives put half a million dollars on the line to start a new ecommerce brand. Operators Build follows every step, in public. You get the math, the disagreements, and the cost of launching an online business in 2026. This is not dropshipping. We bought inventory, formed an LLC, and registered our domain name: https://getwinks.com The plan? Shopify and paid social (Meta) with online marketplaces like Amazon and new channels like TikTok added as the numbers earn it. Powered By Skio https://9ops.co/skio-9operators Aftersell https://9ops.co/4i3bb5 Omnisend https://www.omnisend.com/9operators SARAL https://calendly.com/maxx-getsaral/operators Motion https://9ops.co/motion-runneth Shoplift https://shoplift.ai/operators Operators Portal https://portal.9operators.com/dashboard Operators Newsletter https://9operators.com/ Curtis covers the category and the year they spent on the product + inventory management (sourcing, co-manufacturer, 3PL). Sean frames subscriptions and the CAC goal. Cody runs email and social-media marketing with AI to keep OpEx low. Mike pushes for constraints while Matt argues for high conviction, one big bet.
Sam Faiers had already shut down two businesses. She'd laid off her entire team in one day when the fashion brand stopped turning a profit. So when she found a collagen formula every manufacturer told her couldn't be made, she put the money from the sale of her house into it anyway. Revive Collagen launched in August 2020, mid-lockdown, with no marketing budget, and hit £1 million in sales in 13 weeks. Six years later it's on track for £26 million, sits in 6,000 US retail doors including Ulta, Walgreens and CVS, and is the most awarded supplement brand in the UK - all bootstrapped. In this interview, Sam breaks down the mistakes from her failed businesses that she deliberately reversed the second time, why she spent five and a half years without an office, and what a Kim Kardashian post actually does for a business (it's not what you'd think). What you'll learn in this interview: • Why she sold her house to fund the launch - and how two failed businesses gave her the conviction to do it • The two-year R&D battle where every manufacturer said no - and why that formula is now nearly impossible to copy • How one raw, unpolished video about her own acne drove the entire first 13 weeks • Why they had no office for five and a half years - and the exact overhead mistake that killed her last brand • The cash flow discipline that changed everything: reviewing accounts weekly, not monthly • How they got a six-figure London bus campaign for around 20% of rate card • The ambassador playbook: why they gift product for months before ever signing a deal • What the Kim Kardashian post really did - and why the retailer meetings mattered more than the sales spike • Why she deliberately kept her face off the packaging to avoid being labelled a celebrity brand • How they build products around life stages instead of one supplement for everyone If you're bootstrapping a wellness or supplement brand, deciding whether to put your own face on your marketing, or coming back from a business that failed and trying to get it right this time, this conversation will fundamentally change how you think about product, trust, and building something bigger than your own name. SAVE 50% ON OMNISEND FOR 3 MONTHS Get 50% off your first 3 months of email and SMS marketing with Omnisend with the code FOUNDR50. Just head to https://your.omnisend.com/foundr to get started. WANT TO GROW YOUR BRAND WITH META ADS? Join the Foundr Operators Waitlist → https://foundr.com/operators HOW WE CAN HELP YOU SCALE YOUR BUSINESS FASTER Learn directly from 7, 8 & 9-figure founders inside Foundr+ Start your $1 trial → https://www.foundr.com/startdollartrial PREFER A CUSTOM ROADMAP AND 1-ON-1 COACHING? → Starting from scratch? Apply here → https://foundr.com/pages/coaching-start-application → Already have a store? Apply here → https://foundr.com/pages/coaching-growth-application CONNECT WITH NATHAN CHAN Instagram → https://www.instagram.com/nathanchan LinkedIn → https://www.linkedin.com/in/nathanhchan/ CONNECT WITH SAM FAIERS Instagram → https://www.instagram.com/samanthafaiers/ Instagram → https://www.instagram.com/revivecollagen/ Website → https://revivecollagen.com/ FOLLOW FOUNDR FOR MORE BUSINESS GROWTH STRATEGIES YouTube → https://bit.ly/2uyvzdt Website → https://www.foundr.com Instagram → https://www.instagram.com/foundr/ Facebook → https://www.facebook.com/foundr Twitter → https://www.twitter.com/foundr LinkedIn → https://www.linkedin.com/company/foundr/ Podcast → https://www.foundr.com/podcast
Jamie spent over 20 years in corporate America, including a stint as a Nike executive, before a barbecue accident changed everything. Hosting friends and family in Park City after a near-perfect day outdoors, he tripped and sent a tray of drinks flying over everyone. That clumsy moment sparked two ideas at once: a better, genuinely leak-proof product, and a brand built around the outdoor-lifestyle-and-moments-of-pause philosophy he and his wife Michelle wanted to live by. He funded SMMT Outdoor entirely himself, went all in from day one, and spent nearly two years and 50 prototypes getting the product right. In this episode, Jamie is refreshingly honest about the unglamorous middle of the journey - the weeks with one or two orders, the pivot away from the category he launched in, the agency burns, and what it actually feels like to go from leading teams of teams at a billion-dollar company to being a solo operator with one contractor. What you'll learn in this interview: The barbecue accident that sparked the whole brand - and why Jamie built SMMT around an emotional "active days and moments of pause" philosophy, not just a product spec Why he launched in bags first, then pivoted to drinkware after 18 months and 50 prototypes - and how that detour taught him the business he actually needed to learn The reality of the early days: weeks with one or two orders, days of "crickets," and the humbling gap between corporate experience and blank-page entrepreneurship Why he chose to bootstrap with only family capital - keeping the cap table simple, feeling the pain of his own money, and buying himself the freedom to make long-term decisions The "rocking chair test" he uses for big life and business decisions - fast-forwarding to age 80 and asking what he'd regret not doing Why he deliberately built for a sustainable family business rather than a unicorn - and his case for why a $10-20M brand is a huge win nobody talks about enough The Thanksgiving dinner spent refreshing Shopify to see if the drinkware launch would work - and why 25 sales on day one felt enormous The exact equation he obsessed over instead of chasing revenue: customer lifetime value over CAC - and why he attacked the numerator first through bundles, pairs, and a 980-unit limited edition program How a $15 personalisation upsell, print-on-demand art drops, and a rethought checkout experience quietly built margin and average order value The hard-won mindset lessons: entrepreneurship isn't linear, most businesses fail from lack of conviction or poor cashflow rather than bad ideas, and "cortisol management" is a real barometer of startup life If you're a corporate operator wondering whether your experience actually translates to building something of your own - or you're bootstrapping slowly and quietly, doubling year over year without the meteoric rise - this episode is for you. Jamie's story is a grounded reminder that deep patience, obsessing the right numbers, and genuinely loving the problem you're solving matter far more than a fast start. SAVE 50% ON OMNISEND FOR 3 MONTHS Get 50% off your first 3 months of email and SMS marketing with Omnisend with the code FOUNDR50. Just head to https://your.omnisend.com/foundr to get started. WANT TO GROW YOUR BRAND WITH META ADS? Join the Foundr Operators Waitlist → https://foundr.com/operators HOW WE CAN HELP YOU SCALE YOUR BUSINESS FASTER Learn directly from 7, 8 & 9-figure founders inside Foundr+ Start your $1 trial → https://www.foundr.com/startdollartrial PREFER A CUSTOM ROADMAP AND 1-ON-1 COACHING? → Starting from scratch? Apply here → https://foundr.com/pages/coaching-start-application → Already have a store? Apply here → https://foundr.com/pages/coaching-growth-application CONNECT WITH BY JAMIE PARKER Instagram → https://www.instagram.com/smmtoutdoor/ LinkedIn → https://www.linkedin.com/in/jamie-parker-77b2639/ Website → https://smmtoutdoor.com/ FOLLOW FOUNDR FOR MORE BUSINESS GROWTH STRATEGIES YouTube → https://bit.ly/2uyvzdt Website → https://www.foundr.com Instagram → https://www.instagram.com/foundr/ Facebook → https://www.facebook.com/foundr Twitter → https://www.twitter.com/foundr LinkedIn → https://www.linkedin.com/company/foundr/ Podcast → https://www.foundr.com/podcast
In this episode, Chris Erthel drops deep insights into his current Meta Ads strategy. He breaks down his entire ad setup step by step from modern media-buying structures to the creatives actually driving conversions today. An absolute must-listen for performance marketers and e-commerce brands looking to scale profitably.AW Speech von Chris: chriserthel.com/speechesInsta: https://www.instagram.com/chris_erthel/30% Off on Omnisend https://www.omnisend.com/chris-erthel/Weavy: https://weave.figma.com/LinkedIn: https://www.linkedin.com/in/chriserthel/
Most Shopify brands don't have a traffic problem. They have a conversion problem.After auditing 50 Shopify stores and analysing hundreds of ecommerce experiences, Nick reveals the biggest mistakes that stop visitors from becoming customers.In this episode, you'll discover the product page, trust, UX and conversion issues that could be costing your Shopify store sales - and the changes successful DTC brands make to turn more visitors into buyers.You'll learn:The product page mistakes making customers hesitate before buyingWhy great products fail without trust, proof and clear positioningHow reviews, content and social proof influence purchase decisionsWhy your mobile experience could be losing potential customersThe biggest friction points stopping visitors from convertingHow successful Shopify brands continuously improve conversion ratesNick shares real examples from Shopify stores, explaining how brands can remove buying friction, improve customer confidence and turn more of their existing traffic into revenue.In this episode:(00:00) - Why Shopify stores lose sales(01:42) - The 4 questions every customer needs answered(02:37) - Mistake #1: Product pages that don't help customers buy(05:05) - Mistake #2: Lack of trust and price justification(07:38) - Mistake #3: Poor product photography(11:21) - Mistake #4: No clear differentiation(12:00) - Mistake #5: Website friction killing conversions(13:09) - Mistake #6: Ignoring mobile-first shopping(15:36) - Mistake #7: Not A/B testing your Shopify store(21:04) - Final Shopify conversion takeawaysFollow Winning With Shopify for practical ecommerce growth advice every Tuesday and Friday.Exclusive listener offers:Ships-A-Lot - Improve fulfilment costs and find hidden shipping margin leaks.Inventory Planner - Free seven-day inventory bootcamp.Omnisend - 30% off paid plans for three months with code WINNINGWITHOMNISEND.Yoast - 15% off Shopify and WordPress with code WWS15.506 - Extended 30-day free trial on any of their three Shopify apps with code WWS.About Winning With ShopifyWinning With Shopify is powered by Spec Digital, a PPC & SEO agency helping ecommerce brands grow through performance marketing.
Your Shopify discount strategy could be costing you sales and profit.Want to test smarter promotions on your Shopify store? Try 506's Shopify apps with an extended 30-day free trial using code WWS.Should you offer 10% off, give customers a free gift or encourage shoppers to spend more to unlock a better deal?In this episode, Nick is joined by Charlie Tyler from 506, the team behind EasyGift, 506 Sale & Bulk Discount, EasyScan and EasyLink, to reveal how Shopify brands can create promotions that increase conversion rates and average order value without unnecessarily sacrificing margin.You'll learn:When free gifts outperform traditional discountsHow to use spending thresholds to increase average order valueWhy some promotions train customers to wait for salesHow to run BOGO offers, quantity breaks and tiered discounts effectivelyThe biggest discounting mistakes Shopify brands makeCharlie also shares how growing ecommerce brands can use smarter promotions, urgency and offer structures to increase sales while protecting profitability.In this episode:(00:00) - Free gifts vs discounts(03:45) - How free gifts can increase AOV by 30%(05:05) - Finding the right free gift threshold(06:35) - What gifts should you offer customers?(10:10) - Mystery gifts and digital gifts(15:10) - Free gifts vs traditional discounts(20:10) - Automating Shopify discounts and offers(25:20) - Tiered gifting to increase customer spendFollow Winning With Shopify for practical ecommerce growth advice every Tuesday and Friday.Exclusive listener offers:506 - Extended 30-day free trial on Shopify apps with code WWS.Ships-A-Lot - Improve fulfilment costs and find hidden shipping margin leaks.Inventory Planner - Free seven-day inventory bootcamp.Omnisend - 30% off paid plans for three months with code WINNINGWITHOMNISEND.Yoast - 15% off Shopify and WordPress with code WWS15.About Winning With ShopifyWinning With Shopify is powered by Spec Digital, a PPC & SEO agency helping ecommerce brands grow through performance marketing.
Your Shopify store could be invisible to the next generation of shoppers.As more customers start searching through ChatGPT and AI tools instead of traditional search engines, Shopify brands need to understand one important question: can AI actually find, understand and recommend your products?In this episode, Nick breaks down why some Shopify products are appearing in AI search results while others are being missed - and what ecommerce brands need to change now to stay visible.You'll learn:Why your Shopify products might not be appearing in ChatGPTHow AI search is changing ecommerce discoveryThe product page mistakes making your products harder for AI to understandWhy structured data, product feeds and reviews matter more than everHow to optimise your Shopify store for the future of searchNick also shares practical Shopify SEO actions brands can take today, from improving product information and collection pages to building the authority signals AI platforms use when recommending products.In this episode:(00:00) - Why your products don't show up in ChatGPT(01:35) - How AI has changed SEO forever(03:00) - Improve your Shopify product pages for AI search(08:20) - Why collection pages matter more than ever(14:05) - Why your product feed could be holding you back(22:15) - Building trust and authority for AI visibility(31:10) - Using internal links to help AI understand your store(43:40) - Creating buying guides AI can recommend(50:20) - The future of AI SEO and ecommerce search(52:10) - Final takeawaysFollow Winning With Shopify for practical ecommerce growth advice every Tuesday and Friday.Listener offers:Winning with Shopify listeners get an extended 30 day free trial on any of the three. Details at 506.io/wws, code WWS.Ships-A-Lot - Improve fulfilment costs and find hidden shipping margin leaks.Inventory Planner - Free seven-day inventory bootcamp.Omnisend - 30% off paid plans for three months with code WINNINGWITHOMNISEND.About Winning With ShopifyWinning With Shopify is powered by Spec Digital, a PPC & SEO agency helping ecommerce brands grow through performance marketing.
Your Shopify growth could be limited by something customers never see: your fulfilment operation.Before building Ships A Lot, twin brothers Max and Zach Zitney were Shopify merchants themselves. They experienced first-hand how warehouse problems, rising shipping costs and unreliable fulfilment could damage margins, customer experience and growth.In this episode, Max and Zach reveal the fulfilment mistakes that nearly broke their own ecommerce brand - and what growing Shopify brands need to know before scaling operations.You'll learn:Why fulfilment problems can quietly destroy your Shopify marginsThe biggest warning signs your current 3PL is holding back growthHow shipping costs and hidden fees impact profitabilityWhy poor fulfilment can waste your marketing spend and hurt retentionWhat Shopify brands should look for in a scalable 3PL partnerMax and Zach also share how their experience as merchants led them to create Ships A Lot, helping ecommerce brands improve fulfilment visibility, reduce shipping costs and scale more effectively.In this episode:(00:00) - Why they started a 3PL(01:40) - Why their Shopify store struggled(04:00) - The biggest fulfilment problems(06:00) - Why fast shipping matters(09:00) - Creating memorable customer experiences(12:00) - Scaling personalised fulfilment(16:00) - White-glove shipping strategies(19:00) - Cutting shipping costs(22:00) - Finding hidden margin leaks(26:00) - Lessons from 10 years in ecommerce(31:00) - Solving fulfilment problems(35:00) - Advice for growing Shopify brandsGet your free Parcel Margin ReportSend Ships A Lot one month of your shipping data and receive a one-page analysis showing what you currently pay per order, what you could pay with Ships A Lot and where your margin may be leaking.Get your free Parcel Margin ReportListener offers:Omnisend - 30% off paid plans for three months with code WINNINGWITHOMNISEND.Inventory Planner - Free seven-day inventory bootcamp.Yoast - 15% off Shopify SEO with code WWS15.About Winning With ShopifyWinning With Shopify is powered by Spec Digital, a PPC & SEO agency helping ecommerce brands grow through performance marketing.
Narelle Plapp started Food for Health twenty years ago making recipes for patients who couldn't find allergy-friendly food on any shelf. She loaded her first Woolworths order by hand - 14 pallets that showed up via fax and had to be paid on delivery, funded by $13,000 from her parents. One SKU eventually did over $2 million in a single retailer. Then she did something most brand founders never attempt: she borrowed $8 million, bought a paddock, and built her own factory. Nine years later, Grain and Bake is a $35 million business - targeting $45 million this year - manufacturing for some of Australia's biggest food brands, running 24 hours a day, five days a week. In this interview, Narelle breaks down what it actually costs to manufacture an allergy-friendly bar, the brutal reality of retailer margins most founders don't see until it's too late, and how she convinced the bank to back a factory before she had a single confirmed customer. What you'll learn in this interview: • How she got her first Woolworths ranging by making sure friends and family bought out every trial store • Why she borrowed $8M to build a factory on a paddock - and the soft commitments from brands that got the bank across the line • What it actually costs to manufacture an allergy-friendly bar - the hidden 10-hour cleans, swabs, and 8-person cleaning crews most founders never budget for • The $0.40 per bar reality - and how to work backwards from RRP to know if your margins will survive retail • Why retailer category margins have jumped from 35% to 55% minimum over 20 years - and what that means for your P&L before you pitch Coles or Woolies • The 13-week clock: how long you have to prove velocity on shelf before you get cut • How a $4M investment in automated cartoning increased her line output by 30% - and why she passed the savings to her brand clients • Why she trawled Europe to find the right oven - and what it takes to commission a factory when you've never built one before • The Grain and Bake client model: why manufacturing for other brands makes her a partner in their success, not just a supplier • What she'd tell every CPG founder before they pitch a retailer - the whiteboard session that changed one AFL footballer's entire business plan If you're building a CPG brand, trying to understand the real cost of manufacturing and retail at scale, or just want an unfiltered view of what Australian food manufacturing actually looks like from the inside, this conversation will fundamentally change how you think about supply chain, margins, and what it takes to build something that lasts 20 years. SAVE 50% ON OMNISEND FOR 3 MONTHS Get 50% off your first 3 months of email and SMS marketing with Omnisend with the code FOUNDR50. Just head to https://your.omnisend.com/foundr to get started. WANT TO GROW YOUR BRAND WITH META ADS? Join the Foundr Operators Waitlist → https://foundr.com/operators HOW WE CAN HELP YOU SCALE YOUR BUSINESS FASTER Learn directly from 7, 8 & 9-figure founders inside Foundr+ Start your $1 trial → https://www.foundr.com/startdollartrial PREFER A CUSTOM ROADMAP AND 1-ON-1 COACHING? → Starting from scratch? Apply here → https://foundr.com/pages/coaching-start-application → Already have a store? Apply here → https://foundr.com/pages/coaching-growth-application CONNECT WITH NATHAN CHAN Instagram → https://www.instagram.com/nathanchan LinkedIn → https://www.linkedin.com/in/nathanhchan/ CONNECT WITH NARELLE PLAP Instagram → https://www.instagram.com/narelleplapp/ LinkedIn → https://www.linkedin.com/in/narelle-plapp-27b3771a/ Website → https://grainandbakeco.com.au/ FOLLOW FOUNDR FOR MORE BUSINESS GROWTH STRATEGIES YouTube → https://bit.ly/2uyvzdt Website → https://www.foundr.com Instagram → https://www.instagram.com/foundr/ Facebook → https://www.facebook.com/foundr Twitter → https://www.twitter.com/foundr LinkedIn → https://www.linkedin.com/company/foundr/ Podcast → https://www.foundr.com/podcast
Anastasia Chapman came up with the idea for her brand where all good bathroom ideas start - sitting on a toilet, hiding a competitor's product she was too embarrassed to be seen with. She developed the formula in an Airbnb in Cape Town, mixing batch after batch and testing them by dropping samples into wine glasses of water. She hand-poured her first 50,000 units in her mum's garage. Then, after her biggest-ever year, a trademark dispute forced her to legally change the brand name overnight - and the meta ads machine she'd built her entire business on collapsed within two months. This is the story of the rebuild. In this episode, Anastasia is unusually candid about the whole messy arc: building Loui (formerly Lou Drops) as a complete e-commerce beginner, scaling to $850K on the back of just three winning ads, watching it crash to a $42K month after the rebrand, and clawing her way back by finally taking control of the ads she'd always outsourced. What you'll learn in this interview: The exact validation method she used before spending real money - handing friends five numbered samples and a "poop scorecard," then living with the product in her bathroom for months until she got it right Why she developed the product in 2022 but didn't properly launch until 2024 - and how she kept a full-time job while the business slowly proved itself How a trademark cease-and-desist forced a full rebrand right after she'd paid for 30,000 units of packaging - and the timeline she had to negotiate just to sell through existing stock The hard lesson about platform dependency: how being reliant on three winning ads and one outsourced media buyer left her exposed when it all stopped working Why she fired the person running her ads and took the account in-house - and what she discovered was actually being wasted once she understood the numbers herself The specific ad account restructure that turned things around: consolidating from scattered lookalike campaigns and multiple ad sets into a cleaner ABO testing structure The unit economics that actually matter beyond ROAS - add-to-cart cost, cost per purchase, frequency, and hook rate - and how knowing her kill threshold changed how fast she tests Why founder-led ads beat every expensive UGC creator she hired - and how a skit ad she was mortified to film "started printing money" overnight How she structures a solo founder's week around three "big rocks," swallows the toad first, and protects her time from busywork and AI rabbit holes The retail arm quietly growing alongside DTC - now in over 300 stores - and why an outside audit of her website and offer unlocked the next stage of growth If you're a solo founder who feels like the whole business rests on your shoulders - or you've built something on a channel you don't fully control and you can feel how fragile that is - this episode will hit home. Anastasia's story is proof that the answer usually isn't a white knight who rides in to save you. It's the far less glamorous work of understanding your own business well enough that nobody else has to. SAVE 50% ON OMNISEND FOR 3 MONTHS Get 50% off your first 3 months of email and SMS marketing with Omnisend with the code FOUNDR50. Just head to https://your.omnisend.com/foundr to get started. WANT TO GROW YOUR BRAND WITH META ADS? Join the Foundr Operators Waitlist → https://foundr.com/operators HOW WE CAN HELP YOU SCALE YOUR BUSINESS FASTER Learn directly from 7, 8 & 9-figure founders inside Foundr+ Start your $1 trial → https://www.foundr.com/startdollartrial PREFER A CUSTOM ROADMAP AND 1-ON-1 COACHING? → Starting from scratch? Apply here → https://foundr.com/pages/coaching-start-application → Already have a store? Apply here → https://foundr.com/pages/coaching-growth-application CONNECT WITH BY ANASTASIA CHAPMAN Instagram → https://www.instagram.com/iamstais/ Brand Instagram → https://www.instagram.com/tryloui/ LinkedIn → https://www.linkedin.com/in/anastasia-chapman/ Website → https://tryloui.com/ FOLLOW FOUNDR FOR MORE BUSINESS GROWTH STRATEGIES YouTube → https://bit.ly/2uyvzdt Website → https://www.foundr.com Instagram → https://www.instagram.com/foundr/ Facebook → https://www.facebook.com/foundr Twitter → https://www.twitter.com/foundr LinkedIn → https://www.linkedin.com/company/foundr/ Podcast → https://www.foundr.com/podcast
Most Shopify brands do not need to send more emails. They need better automations.Omnisend analysed 27 billion emails and found that automated messages generated 37% of email sales from just 2% of sends.In this Tea Break Talk, Nick breaks down the three Shopify email automations every ecommerce brand should build first - welcome flows, abandoned cart emails and browse abandonment.You'll learn how to turn more visitors into customers, increase repeat purchases, use SMS more effectively and avoid the biggest mistakes brands make with email marketing.You'll learn:Why sending more campaigns does not always create more revenueHow to build a welcome series that converts new subscribersHow abandoned cart emails recover lost sales without relying on discountsWhy browse abandonment is an overlooked Shopify growth opportunityWhich email metrics actually matter for ecommerce growthHow email and SMS should work together throughout the customer journeyIn this episode:(00:00) - Why more emails don't mean more sales(00:40) - The data from 27 billion emails(02:05) - Why automation wins(04:00) - Building the perfect welcome series(08:50) - Better abandoned cart emails(10:35) - Browse abandonment strategy(12:25) - SMS marketing that converts(16:30) - Email metrics that matter(20:35) - Omnisend email marketing(22:25) - The 7-step email marketing audit(25:10) - Final takeawaysListener offers:Omnisend - 30% off paid plans for three months with code WINNINGWITHOMNISEND.Ships-A-Lot - Improve fulfilment costs, shipping margins and customer experience.Yoast - 15% off Shopify and WordPress with code WWS15.Inventory Planner - Free seven-day inventory bootcamp.About Winning With ShopifyWinning With Shopify is powered by Spec Digital, a PPC & SEO agency for ecommerce brands.
Rob Ward exited Quad Lock last year for half a billion dollars. He never took a cent of outside investment to build it, was profitable every single month from day one, and ran the business with a skeleton team for years while competitors burned cash chasing scale. His first product got ripped off. His second became the thing everybody with a phone mount on their bike, car, motorcycle, or desk knows by name. This is his third appearance on the Foundr Podcast across a decade, and the first since the exit. In this interview, Rob breaks down the three-gate model he now uses to diagnose why DTC brands break, why he deliberately pulled his own face out of Quad Lock's content years before selling, and the single biggest myth he says destroyed a generation of e-commerce companies. What you'll learn in this interview: • Why "scale will fix our unit economics" is the biggest myth in DTC - and what it actually does instead • The three-gate model: first-order profitability, cash-back time, and LTV ratio - and how to know which gate you're failing • Why he built an ecosystem instead of a hero product - and how $200 of mounts creates real lock-in • How hiring painfully slowly kept Quad Lock profitable every single month it existed • Why he deliberately stopped putting his face in the brand's content - and how that decision protected the half-billion exit • The gross margin number he'd insist on if he started again today • Why the customer with the higher AOV today isn't always the one worth acquiring • How they used retail to extend reach without breaking the DTC model • What the private equity deal actually changed - and why the money never even entered the business • The three separate emotional hits of exiting: the first sell-down, the full sale, and the last day If you're bootstrapping a DTC brand, trying to fix unit economics that don't quite work, or thinking about what makes a business actually sellable one day, this conversation will fundamentally change how you think about lock-in, margins, and building something bigger than yourself. SAVE 50% ON OMNISEND FOR 3 MONTHS Get 50% off your first 3 months of email and SMS marketing with Omnisend with the code FOUNDR50. Just head to https://your.omnisend.com/foundr to get started. WANT TO GROW YOUR BRAND WITH META ADS? Join the Foundr Operators Waitlist → https://foundr.com/operators HOW WE CAN HELP YOU SCALE YOUR BUSINESS FASTER Learn directly from 7, 8 & 9-figure founders inside Foundr+ Start your $1 trial → https://www.foundr.com/startdollartrial PREFER A CUSTOM ROADMAP AND 1-ON-1 COACHING? → Starting from scratch? Apply here → https://foundr.com/pages/coaching-start-application → Already have a store? Apply here → https://foundr.com/pages/coaching-growth-application CONNECT WITH NATHAN CHAN Instagram → https://www.instagram.com/nathanchan LinkedIn → https://www.linkedin.com/in/nathanhchan/ CONNECT WITH ROB WARD Instagram → https://www.instagram.com/robyward/ LinkedIn → https://www.linkedin.com/in/robwardau/ Website → https://www.quadlockcase.com FOLLOW FOUNDR FOR MORE BUSINESS GROWTH STRATEGIES YouTube → https://bit.ly/2uyvzdt Website → https://www.foundr.com Instagram → https://www.instagram.com/foundr/ Facebook → https://www.facebook.com/foundr Twitter → https://www.twitter.com/foundr LinkedIn → https://www.linkedin.com/company/foundr/ Podcast → https://www.foundr.com/podcast
Sandra Oh Lin walked away from running eBay's fashion business in 2011 to pack craft boxes in her garage. She raised just $11 million in total - and never needed another dollar. KiwiCo has now shipped over 50 million crates, crossed $1 billion in lifetime revenue, runs profitably since 2016, and operates with a team of under 150. The standard DTC playbook says outsource fulfillment, buy every customer with paid ads, and burn cash until you exit. Sandra broke all three rules and built one of the most capital-efficient consumer subscription businesses ever created. In this interview, the founder and CEO of KiwiCo breaks down the two-word churn survey answer that unlocked profitability, why she's run her own warehouse for 14 years instead of using a 3PL, and how 70% of her traffic costs almost nothing. What you'll learn in this interview: • How she went from 19 crates taking five people all day - to 50 million shipped • Why she ran her own warehouse for 14 years instead of outsourcing - and why it crushed competitors every Christmas • The two words buried in churn surveys that led to launching three new subscription lines at once • How all three new lines sold out at the 2014 holiday launch - and drew a direct line to their first profitable month • Why 70% of KiwiCo's traffic costs almost nothing - and what those channels actually are • How a website going horribly wrong led her to recruit the first engineer at YouTube as co-founder • The motivation spreadsheet: why every team member distributes 100 points across what actually drives them • How the "graduation" mechanic turns developmental churn into a moment of delight • Why she raised less than $11 million total while building a nine-figure business • How she's revamping four subscription lines, expanding into retail, and launching internationally for the first time If you're building a subscription brand, trying to grow a capital-efficient DTC business without burning through VC cash, or looking for the playbook behind what 14 years of relentless operational discipline actually looks like, this conversation will fundamentally change how you think about retention, fulfillment, and what it means to build a business that doesn't need to be sold. SAVE 50% ON OMNISEND FOR 3 MONTHS Get 50% off your first 3 months of email and SMS marketing with Omnisend with the code FOUNDR50. Just head to https://your.omnisend.com/foundr to get started. WANT TO GROW YOUR BRAND WITH META ADS? Join the Foundr Operators Waitlist → https://foundr.com/operators HOW WE CAN HELP YOU SCALE YOUR BUSINESS FASTER Learn directly from 7, 8 & 9-figure founders inside Foundr+ Start your $1 trial → https://www.foundr.com/startdollartrial PREFER A CUSTOM ROADMAP AND 1-ON-1 COACHING? → Starting from scratch? Apply here → https://foundr.com/pages/coaching-start-application → Already have a store? Apply here → https://foundr.com/pages/coaching-growth-application CONNECT WITH NATHAN CHAN Instagram → https://www.instagram.com/nathanchan LinkedIn → https://www.linkedin.com/in/nathanhchan/ CONNECT WITH SANDRA OH LIN Instagram → https://www.instagram.com/kiwico_inc/ LinkedIn → https://www.linkedin.com/in/sandralin/ Website → https://www.kiwico.com/ FOLLOW FOUNDR FOR MORE BUSINESS GROWTH STRATEGIES YouTube → https://bit.ly/2uyvzdt Website → https://www.foundr.com Instagram → https://www.instagram.com/foundr/ Facebook → https://www.facebook.com/foundr Twitter → https://www.twitter.com/foundr LinkedIn → https://www.linkedin.com/company/foundr/ Podcast → https://www.foundr.com/podcast
Claire Wolfson got her first dachshund at 20, became completely obsessed, and watched him get paralysed by the spinal condition that affects almost every sausage dog. The original plan was to design a supportive harness. That didn't work out. So her husband Chris drew a simple wiener dog silhouette, they slapped it on some beanies, and Bean Goods was born. That was 2011. Thirteen years, one capsule tee collection, two designers, and zero business education later - they're doing $140,000 to $150,000 a month. In this episode, Claire is refreshingly honest about what 13 years of slow, scrappy building actually looks like - the years of winging it on pricing and margins, the decade of running Instagram solo, the agency experiments that never paid off, and what finally shifted when she stopped doing it all alone. What you'll learn in this interview: How Bean Goods started with beanies, a logo, and no manufacturing experience - and why a capsule collection of 3 to 5 graphic tees in 2013 was the moment Claire knew it could be a real business Why starting on Instagram in 2012 - the year the platform launched - gave Bean Goods an early mover advantage in the dachshund community that still pays off today How Claire grew the brand's Instagram solo for nearly a decade with no social media strategy background, and what "consistency" actually looked like before it became a buzzword The pricing and margins reality of those early years: blanks at $3.50 to $8.50, one-colour screen prints, and absolutely no idea what a healthy margin looked like How they hit their first six-figure year around 2013 to 2014 using only organic Instagram and email marketing - and why MailChimp lasted for years before Klaviyo What eight years of just Claire and Chris doing everything actually cost them - and how getting their first intern in 2019 started to change the shape of the business The meta ads journey from 2017 onwards: a Facebook ads course built for service businesses, a short agency stint, and why she kept coming back to running them herself How Bean Goods went from inconsistent $68K to $80K months to consistently hitting $140K to $150K - and the specific ad account changes that drove it Why bundling is brand new territory for a 13-year-old brand - and what it says about how much room there still is to grow even when you think you know your business What it takes to build a team and a warehouse operation that can run for three weeks while you're in Europe - and why that, more than any revenue milestone, is the win Claire talks about most If you're building slowly and wondering whether the grind is ever going to compound into something real - Claire's story is the answer. Bean Goods didn't go viral. It didn't have a moment. It just kept going, kept learning, and kept showing up for a community of people who are, against all odds, extremely passionate about sausage dogs. SAVE 50% ON OMNISEND FOR 3 MONTHS Get 50% off your first 3 months of email and SMS marketing with Omnisend with the code FOUNDR50. Just head to https://your.omnisend.com/foundr to get started. WANT TO GROW YOUR BRAND WITH META ADS? Join the Foundr Operators Waitlist → https://foundr.com/operators HOW WE CAN HELP YOU SCALE YOUR BUSINESS FASTER Learn directly from 7, 8 & 9-figure founders inside Foundr+ Start your $1 trial → https://www.foundr.com/startdollartrial PREFER A CUSTOM ROADMAP AND 1-ON-1 COACHING? → Starting from scratch? Apply here → https://foundr.com/pages/coaching-start-application → Already have a store? Apply here → https://foundr.com/pages/coaching-growth-application CONNECT WITH BY CLAIRE WOLFSON Instagram → https://www.instagram.com/beangoods/ LinkedIn → https://www.linkedin.com/in/claire-wolfson-599b47a/ Website → https://beangoods.com/ FOLLOW FOUNDR FOR MORE BUSINESS GROWTH STRATEGIES YouTube → https://bit.ly/2uyvzdt Website → https://www.foundr.com Instagram → https://www.instagram.com/foundr/ Facebook → https://www.facebook.com/foundr Twitter → https://www.twitter.com/foundr LinkedIn → https://www.linkedin.com/company/foundr/ Podcast → https://www.foundr.com/podcast
Yasmina Elmerkaoui had one shot - use the house deposit to buy a home, or bet it all on a hair gel she'd spent two years formulating. She chose the hair gel. On launch night she packed orders until 5am, drove them to the post office herself, and woke up to find all 20,000 units - what she thought was a year's worth of stock - completely gone in 24 hours. Macao is now on track for eight figures in its third year, built on 90,000 Instagram followers, zero outside funding at launch, and a pre-launch call to her manufacturer that saved everything. In this interview, Yasmina breaks down the exact pre-launch move that meant stock was already in production when she sold out overnight, how she turned copycats into a celebration, and the investor email she kept deleting because she thought it was a scam. What you'll learn in this interview: Why she bet the house deposit on a hair gel - and the mentor conversation that pushed her over the line How nearly $10,000 in sampling and a $30,000 first run taught her what building a real product actually costs The pre-launch gut call - why she paid a deposit to start production before launch, and how it saved the business when everything sold out in 24 hours Why she started signing customer service emails under a male alias - and why it actually worked How she used UGC creators from day one to fill the feed with different faces, ethnicities, and hair types so the brand didn't rely on just her The Black Friday disaster that made a year's revenue in one week - then nearly broke her entire operation Why she kept deleting the investor email from Capital Influence because she thought it was a Facebook scam What finally convinced her to give up equity - and why it was about experience, not money The "create your own bundle" feature that raised average order value without a single extra product Why she celebrates copycats - and the mindset that keeps her focused on what's next instead of what's being copied If you're an early stage DTC founder, a content creator thinking about launching your own product, or trying to figure out how to turn a loyal audience into actual sales without burning the trust you've built, this conversation will fundamentally change how you think about community, launch strategy, and what it really takes to go from house deposit to eight figures. SAVE 50% ON OMNISEND FOR 3 MONTHS Get 50% off your first 3 months of email and SMS marketing with Omnisend with the code FOUNDR50. Just head to https://your.omnisend.com/foundr to get started. WANT TO GROW YOUR BRAND WITH META ADS? Join the Foundr Operators Waitlist → https://foundr.com/operators HOW WE CAN HELP YOU SCALE YOUR BUSINESS FASTER Learn directly from 7, 8 & 9-figure founders inside Foundr+ Start your $1 trial → https://www.foundr.com/startdollartrial PREFER A CUSTOM ROADMAP AND 1-ON-1 COACHING? → Starting from scratch? Apply here → https://foundr.com/pages/coaching-start-application → Already have a store? Apply here → https://foundr.com/pages/coaching-growth-application CONNECT WITH NATHAN CHAN Instagram → https://www.instagram.com/nathanchan LinkedIn → https://www.linkedin.com/in/nathanhchan/ CONNECT WITH YASMINA ELMERKAOIU Instagram → https://www.instagram.com/mrs.yasmina/ LinkedIn → https://www.linkedin.com/in/yasmina-elmerkaoui-191b69262/ Website → https://merkaou.com/ FOLLOW FOUNDR FOR MORE BUSINESS GROWTH STRATEGIES YouTube → https://bit.ly/2uyvzdt Website → https://www.foundr.com Instagram → https://www.instagram.com/foundr/ Facebook → https://www.facebook.com/foundr Twitter → https://www.twitter.com/foundr LinkedIn → https://www.linkedin.com/company/foundr/ Podcast → https://www.foundr.com/podcast
Jay Klein lost $2 million on a gum nobody wanted. He sold the remaining stock to a pig feed company for $13,000 - then used every cent of it to launch Pur. Sixteen years later, Pur is the fastest-growing gum in North America, the #1 selling gum on Amazon, sells in over 50 countries, and does over $250 million in retail sales annually. All bootstrapped. All founder-owned. And built in a $20 billion industry controlled by fewer than ten giants who still haven't managed to take him out. In this interview, the founder of The Pur Company breaks down how he discovered his winning product insight for free at 30,000 feet, why he deliberately ignored Walmart and Tesco to win thousands of tiny independent stores first, and how he absorbed a brutal 39% tariff - without raising a dollar or passing a cent to his customers - and still grew 30% that year. What you'll learn in this interview: • How losing $2 million on his first gum brand rewired everything - and why getting back to zero was his greatest victory • The airplane focus group: how he discovered the aspartame insight for free that became the entire Pur thesis • Why he targeted independent health food stores instead of big retailers - and the "major league attitude in a minor league setting" strategy behind it • How he convinced his manufacturer to extend 30-day credit on a $250K first order with only $13K to his name • The "assemble the crumbs to make the cookie" philosophy: why Pur has never been built on a single big retail relationship • How duty free airports became his global expansion engine - and why he treated them like his version of New York City • Why he turned down the Dragon's Den deal even after it went through - and what he got out of it anyway • The 39% Swiss tariff crisis: how he absorbed the full hit rather than disrupt his retail relationships - and why scale actually amplified the problem instead of solving it • Why he keeps the lowest possible balance in his checking account on purpose - and what it does for his hunger as a founder • What he looks for now as a Dragon's Den investor: the two things that matter before any unit economics conversation If you're building a CPG or retail brand, trying to figure out how to grow without giving away equity, or looking for the real story behind what bootstrapped category-building looks like across 16 years and 50 countries, this conversation will fundamentally change how you think about distribution, resilience, and what it means to outwork the competition one crumb at a time. SAVE 50% ON OMNISEND FOR 3 MONTHS Get 50% off your first 3 months of email and SMS marketing with Omnisend with the code FOUNDR50. Just head to https://your.omnisend.com/foundr to get started. WANT TO GROW YOUR BRAND WITH META ADS? Join the Foundr Operators Waitlist → https://foundr.com/operators HOW WE CAN HELP YOU SCALE YOUR BUSINESS FASTER Learn directly from 7, 8 & 9-figure founders inside Foundr+ Start your $1 trial → https://www.foundr.com/startdollartrial PREFER A CUSTOM ROADMAP AND 1-ON-1 COACHING? → Starting from scratch? Apply here → https://foundr.com/pages/coaching-start-application → Already have a store? Apply here → https://foundr.com/pages/coaching-growth-application CONNECT WITH NATHAN CHAN Instagram → https://www.instagram.com/nathanchan LinkedIn → https://www.linkedin.com/in/nathanhchan/ CONNECT WITH JAY KLEIN Instagram → https://www.instagram.com/iamjayklein/ LinkedIn → https://www.linkedin.com/in/jay-klein-92b93319/ Website → https://thepurcompany.com/ FOLLOW FOUNDR FOR MORE BUSINESS GROWTH STRATEGIES YouTube → https://bit.ly/2uyvzdt Website → https://www.foundr.com Instagram → https://www.instagram.com/foundr/ Facebook → https://www.facebook.com/foundr Twitter → https://www.twitter.com/foundr LinkedIn → https://www.linkedin.com/company/foundr/ Podcast → https://www.foundr.com/podcast
Dr. Angela Casey spent nearly 15 years treating skin cancer before she had her business idea. She didn't come from entrepreneurship - she came from molecular biology, medical school, residency, and a clinical practice. When the idea hit her, it was so obvious she couldn't believe nobody had done it properly. She searched every major retailer - Ulta, Sephora, Target, Walmart, Macy's - and found nothing worth recommending to her own three daughters. A Macy's assistant tried to sell her 12-year-old an anti-aging eye cream. Bright Girl was the answer to that gap, and it cost her $350,000 and three years to bring it to life. In this episode, Angela gets completely honest about what it takes to launch a product the right way from scratch - the hundreds of surveys, the thousands of patient conversations, the Covid shipping crisis that sent her costs up six times overnight, and what nearly $120,000 in packaging sitting in a warehouse actually feels like when you're still flying the plane as you build it. What you'll learn in this interview: How Angela validated Bright Girl before spending a cent - surveying hundreds of people on SurveyMonkey, questioning thousands of patients over two years, and physically visiting every major beauty retailer to confirm the gap was real Why she interviewed dozens of cosmetic chemist teams around the world before finding the right fit - and how three years of clinical research meant she only needed three rounds of formula revisions The real cost of a custom, premium launch: $50K for the first filled run, $120K when you include the 36,000 empty bottles in reserve, and $350K all in when you add branding and design What it felt like to order 40,000 bottles and jars across four SKUs in 2020 - just as Covid hit and shipping costs multiplied by six Why she spent the first year of DTC sales proving market fit before ever approaching dermatology practices as a distribution channel - and why that sequencing mattered The exact moment she knew the product had real credibility: when other dermatologists - notoriously skeptical of new skincare brands - started recommending Bright Girl not just to patients but for their own children How selling through dermatology practices built the trust that made mass retail possible - and the retailers Bright Girl is now stocked in Why Amazon, launched just over a year ago, is now growing at 10-20% month over month - and how TikTok Shop became an unpredictable but consistent additional channel The email marketing lesson from her Founder mentor that unlocked 15-20% of website revenue from a channel she had barely touched What two full-time jobs actually looks like - five days a week in clinical practice, seven days a week on Bright Girl - and the non-negotiable routines that hold it together If you're early in your journey and wondering whether your idea is good enough to back with serious money and serious time - Angela's story is a masterclass in what deep validation actually looks like before you commit. She still wants more. She's her own harshest critic. But $40K a month on a brand she built from scratch with zero business experience, while running a full medical practice, is not nothing. SAVE 50% ON OMNISEND FOR 3 MONTHS Get 50% off your first 3 months of email and SMS marketing with Omnisend with the code FOUNDR50. Just head to https://your.omnisend.com/foundr to get started. WANT TO GROW YOUR BRAND WITH META ADS? Join the Foundr Operators Waitlist → https://foundr.com/operators HOW WE CAN HELP YOU SCALE YOUR BUSINESS FASTER Learn directly from 7, 8 & 9-figure founders inside Foundr+ Start your $1 trial → https://www.foundr.com/startdollartrial PREFER A CUSTOM ROADMAP AND 1-ON-1 COACHING? → Starting from scratch? Apply here → https://foundr.com/pages/coaching-start-application → Already have a store? Apply here → https://foundr.com/pages/coaching-growth-application CONNECT WITH BY DR ANGELA CASEY Instagram → https://www.instagram.com/brightgirlbeauty/ Angela's Instagram → https://www.instagram.com/angelacaseymd/ Website → https://brightgirl.com/ FOLLOW FOUNDR FOR MORE BUSINESS GROWTH STRATEGIES YouTube → https://bit.ly/2uyvzdt Website → https://www.foundr.com Instagram → https://www.instagram.com/foundr/ Facebook → https://www.facebook.com/foundr Twitter → https://www.twitter.com/foundr LinkedIn → https://www.linkedin.com/company/foundr/ Podcast → https://www.foundr.com/podcast
Jennifer Fisher started with $5,000 and a dog tag she sketched on a piece of paper for her son - a son she almost never had, after chemotherapy, failed IVF, and years of surrogacy attempts. She knocked on doors on 47th Street, got Uma Thurman to wear her piece on a Glamour cover, and bootstrapped the brand for 20 years without taking a single dollar from investors. Now Jennifer Fisher Jewelry is on track for nine figures, growing 50% year over year, and targeting 200-300% growth by 2028 - with a $20 jar of salt as her secret customer acquisition weapon. In this interview, Jennifer breaks down the Instagram pivot in 2017 that tripled sales overnight, how 6% of salt buyers convert to jewelry customers, and the manufacturing mistake she made after Covid that nearly broke the entire business. What you'll learn in this interview: • How a dog tag she sketched for her son became Hollywood's go-to jewelry brand - starting with Uma Thurman on a Glamour cover • Why she launched DTC before Shopify existed - and what running a jewelry brand on Magento in 2005 actually looked like • The 2017 Instagram pivot: how showing her real life - cooking, dogs, kids - tripled sales overnight • How a $20 jar of salt she made in her kitchen became a full customer acquisition funnel - with 6% of buyers converting to jewelry • Why founder-led creative outconverts every influencer she's ever worked with - and why she still does it all herself • The manufacturing mistake that nearly broke her: why not moving production out of NYC fast enough after Covid was her biggest business regret • How a JV with Centric Brands unlocked the operations, manufacturing scale, and systems she couldn't build alone in 20 years • Managing 4,000 SKUs (cut from 10,000) - and the inventory planning challenge that still costs her sales every season • Why she's launching men's jewelry, silver, sunglasses, and home as category expansions - and how she decides what's actually her • What surviving chemo, years of IVF, and the loss of her father taught her about handling fear in business If you're building a DTC fashion or lifestyle brand, trying to figure out how founder-led content and creative actually works at scale, or just want 20 years of hard-won bootstrap lessons from someone who built nine figures without ever raising a round, this conversation will fundamentally change how you think about brand building, customer acquisition, and what it means to show up as yourself. SAVE 50% ON OMNISEND FOR 3 MONTHS Get 50% off your first 3 months of email and SMS marketing with Omnisend with the code FOUNDR50. Just head to https://your.omnisend.com/foundr to get started. WANT TO GROW YOUR BRAND WITH META ADS? Join the Foundr Operators Waitlist → https://foundr.com/operators HOW WE CAN HELP YOU SCALE YOUR BUSINESS FASTER Learn directly from 7, 8 & 9-figure founders inside Foundr+ Start your $1 trial → https://www.foundr.com/startdollartrial PREFER A CUSTOM ROADMAP AND 1-ON-1 COACHING? → Starting from scratch? Apply here → https://foundr.com/pages/coaching-start-application → Already have a store? Apply here → https://foundr.com/pages/coaching-growth-application CONNECT WITH NATHAN CHAN Instagram → https://www.instagram.com/nathanchan LinkedIn → https://www.linkedin.com/in/nathanhchan/ CONNECT WITH JENNIFER FISHER Instagram → https://www.instagram.com/jenniferfisher/ Website → https://jenniferfisher.com/ FOLLOW FOUNDR FOR MORE BUSINESS GROWTH STRATEGIES YouTube → https://bit.ly/2uyvzdt Website → https://www.foundr.com Instagram → https://www.instagram.com/foundr/ Facebook → https://www.facebook.com/foundr Twitter → https://www.twitter.com/foundr LinkedIn → https://www.linkedin.com/company/foundr/ Podcast → https://www.foundr.com/podcast
Ryan Duey was living in an RV with his float spas closed and no backup plan when he and Michael Garrett built their first cold plunge from a retrofitted $100 bathtub in a garage. They turned their Shopify store on with zero marketing—and got a sale. What followed was one of the most unlikely scaling stories in DTC history: $30 million to $80 million in a single year, $250 million in cumulative revenue, four sharks bidding on Shark Tank, and a category they essentially created from scratch—all bootstrapped, all assembled in-house in California. In this interview, the co-founders of Plunge break down the real cost of scaling a high-ticket inventory business, why they lost an estimated $20 million in revenue from lead times alone, and the organic influencer strategy that built the brand before they ever ran a paid ad. What you'll learn in this interview: • How they got their first sale with zero marketing—and the Black Friday that showed them how big this could get • The cash flow trap every inventory-heavy founder hits: why a great P&L and an empty bank account can exist at the same time • How customer prepayments funded growth for years—and what forced the switch to holding inventory • Why long lead times cost Plunge an estimated $20 million in lost sales • From buying parts on Amazon to co-designing a custom chiller in China—the full supply chain evolution • How a single Instagram comment to Aubrey Marcus started a chain of organic gifting to Huberman, Tony Hawk, and Rich Roll • The Shark Tank deal that never closed—and why they still got the PR, the airing, and the exposure • How they bought plunge.com from a New Orleans jazz band for $250K—and why the trademark was the bigger win • Why nearly half of all orders close through a phone call or SMS, not a checkout button • How they raised $1.3 million from their own customers in under two weeks via Wefunder If you're building a high-ticket DTC brand, navigating the brutal cash flow realities of an inventory-heavy business, or trying to grow without burning cash on paid ads before you're ready, this conversation will fundamentally change how you think about scaling, supply chain, and what it actually takes to build a category from a garage. SAVE 50% ON OMNISEND FOR 3 MONTHS Get 50% off your first 3 months of email and SMS marketing with Omnisend with the code FOUNDR50. Just head to https://your.omnisend.com/foundr to get started. WANT TO GROW YOUR BRAND WITH META ADS? Join the Foundr Operators Waitlist → https://foundr.com/operators HOW WE CAN HELP YOU SCALE YOUR BUSINESS FASTER Learn directly from 7, 8 & 9-figure founders inside Foundr+ Start your $1 trial → https://www.foundr.com/startdollartrial PREFER A CUSTOM ROADMAP AND 1-ON-1 COACHING? → Starting from scratch? Apply here → https://foundr.com/pages/coaching-start-application → Already have a store? Apply here → https://foundr.com/pages/coaching-growth-application CONNECT WITH NATHAN CHAN Instagram → https://www.instagram.com/nathanchan LinkedIn → https://www.linkedin.com/in/nathanhchan/ CONNECT WITH RYAN DUEY Instagram → https://www.instagram.com/ryanaduey/ Website → https://plunge.com/ CONNECT WITH MICHAEL GARRETT Instagram → https://www.instagram.com/michaelrgarrett/ Website → https://plunge.com/ FOLLOW FOUNDR FOR MORE BUSINESS GROWTH STRATEGIES YouTube → https://bit.ly/2uyvzdt Website → https://www.foundr.com Instagram → https://www.instagram.com/foundr/ Facebook → https://www.facebook.com/foundr Twitter → https://www.twitter.com/foundr LinkedIn → https://www.linkedin.com/company/foundr/ Podcast → https://www.foundr.com/podcast
Alisha dropped out of year 10 to become a hairdresser, opened her own salon at 20, and ran it for nearly a decade - applying five different products to every client's hair, every single day. By the time she sold the salon, she already knew exactly what was wrong with the industry. What she didn't know was how to start an e-commerce brand. James Jade, her all-in-one leave-in conditioner that replaces up to five separate products, took two years and close to $21,000 to get off the ground. She doesn't regret a cent of it. In this episode, Alisha walks through the full build - the custom formula she landed on her second sample, the five delays before launch, and the first two years of selling almost entirely through word of mouth, mystery notes left in cafe bathrooms, and conversations at the World Surf League. She gets honest about what held her back, how slow it actually was, and what finally started to move the needle. What you'll learn in this interview: How 16 years on the salon floor became the most credible form of product validation - and why Alisha already knew her formula before she ever met a cosmetic chemist Why she got the formula right on the second sample when most founders go through 20 - and the one thing that was actually the hardest to nail The real cost of custom formulation: $7,000 for packaging, ~$14,000 for 1,000 units at $15 a bottle, and why she was told to double her budget - and it ended up being triple What she did during the two years between starting development and actually launching, including freelancing to fund each invoice one at a time Why refusing to be the face of the brand in the early days made everything slower - and the exact moment she realised the product alone wasn't enough The scrappy, offline community tactics that built early brand awareness - leaving minis in nice bathrooms, mystery notes in cafes, street conversations at events How she started posting four times a week on Instagram with no ads, no influencers, and no email marketing - and what eventually changed The decision to build weekly emails around real hair advice rather than promotional content - and why her salon background made this the easiest part of the whole business Why she waited until she'd recouped her initial investment before developing the shampoo - and what the waitlist looks like before it's even launched Lessons from nearly $21K invested in a first run, five launch delays, and two years of slow, deliberate building before the business started to accelerate If you're in the early stages and wondering whether the slow growth means you're doing it wrong - this episode is for you. Alisha's story is a reminder that domain expertise is an unfair advantage, that the long, unglamorous build is often the only way to get it right, and that $7K a month on a single product with a shampoo waitlist already building is not a small thing. SAVE 50% ON OMNISEND FOR 3 MONTHS Get 50% off your first 3 months of email and SMS marketing with Omnisend with the code FOUNDR50. Just head to https://your.omnisend.com/foundr to get started. WANT TO GROW YOUR BRAND WITH META ADS? Join the Foundr Operators Waitlist → https://foundr.com/operators HOW WE CAN HELP YOU SCALE YOUR BUSINESS FASTER Learn directly from 7, 8 & 9-figure founders inside Foundr+ Start your $1 trial → https://www.foundr.com/startdollartrial PREFER A CUSTOM ROADMAP AND 1-ON-1 COACHING? → Starting from scratch? Apply here → https://foundr.com/pages/coaching-start-application → Already have a store? Apply here → https://foundr.com/pages/coaching-growth-application CONNECT WITH BY ALISHA JADE Instagram → https://www.instagram.com/jamesjade.au/ Alisha's Instagram → https://www.instagram.com/alishajades/ Website → https://jamesjade.com.au/ FOLLOW FOUNDR FOR MORE BUSINESS GROWTH STRATEGIES YouTube → https://bit.ly/2uyvzdt Website → https://www.foundr.com Instagram → https://www.instagram.com/foundr/ Facebook → https://www.facebook.com/foundr Twitter → https://www.twitter.com/foundr LinkedIn → https://www.linkedin.com/company/foundr/ Podcast → https://www.foundr.com/podcast
Demi Marchese started with $800, no investors, and no fashion background—just a clothing rack in the back of her car and 30 sororities to pitch in 30 days. She made $40,000 in her first month dressing girls for Coachella out of her living room, turned $800 into $40K, and never took a dollar from investors. Ten years later, 12th Tribe does close to $50 million a year with $250 million in lifetime revenue—fully founder-owned, profitable, and competing head-to-head with VC-backed brands like Fashion Nova and Revolve that have raised over $100 million. In this interview, Demi breaks down the contrarian playbook she calls "living in the group chat," the mass micro-influencer strategy that turned free product into serious revenue, and what it actually looks like to build a fashion brand from the ground up with no money, no partner, and no safety net. What you'll learn in this interview: • How she made $40K in 30 days dressing girls for Coachella out of her car and living room • Why vintage thrifting at 90–95% margins funded her first $1–2 million—and when it became impossible to scale • The "living in the group chat" strategy: how she anticipates what customers want before they know they want it • Why founder-led content has consistently outperformed every other ad format at 12th Tribe • The mass micro-influencer playbook: how to reverse-engineer gifting volume from revenue goals and posting rate • How she balances one big six-figure creator launch per month with mass micro gifting—and what actually converts • Why she's leaning offline as everyone else leans into AI—and the Tribe Table dinner series building real community • What a warehouse crisis during peak season taught her about crisis communication and customer retention • The imposter syndrome of being a 24-year-old solo founder running eight figures—and what finally made it go away • Why she competes on soul, storytelling, and founder personality—not ad spend—against brands with 100x her funding If you're building a DTC fashion or lifestyle brand, trying to grow profitably without outside capital, or looking for the real story behind what founder-led marketing actually looks like at scale, this conversation will fundamentally change how you think about community, content, and what it means to build a brand with genuine soul. SAVE 50% ON OMNISEND FOR 3 MONTHS Get 50% off your first 3 months of email and SMS marketing with Omnisend with the code FOUNDR50. Just head to https://your.omnisend.com/foundr to get started. WANT TO GROW YOUR BRAND WITH META ADS? Join the Foundr Operators Waitlist → https://foundr.com/operators HOW WE CAN HELP YOU SCALE YOUR BUSINESS FASTER Learn directly from 7, 8 & 9-figure founders inside Foundr+ Start your $1 trial → https://www.foundr.com/startdollartrial PREFER A CUSTOM ROADMAP AND 1-ON-1 COACHING? → Starting from scratch? Apply here → https://foundr.com/pages/coaching-start-application → Already have a store? Apply here → https://foundr.com/pages/coaching-growth-application CONNECT WITH NATHAN CHAN Instagram → https://www.instagram.com/nathanchan LinkedIn → https://www.linkedin.com/in/nathanhchan/ CONNECT WITH DEMI MARCHESE Instagram → https://www.instagram.com/demimarchese/ LinkedIn → https://www.linkedin.com/in/demimarchese/ Website → https://www.12thtribe.com/ FOLLOW FOUNDR FOR MORE BUSINESS GROWTH STRATEGIES YouTube → https://bit.ly/2uyvzdt Website → https://www.foundr.com Instagram → https://www.instagram.com/foundr/ Facebook → https://www.facebook.com/foundr Twitter → https://www.twitter.com/foundr LinkedIn → https://www.linkedin.com/company/foundr/ Podcast → https://www.foundr.com/podcast
While every brand was raising prices during inflation, Elina Wang cut hers—and nearly tripled revenue. The co-founder of ESW Beauty turned a juice bar epiphany and a $25,000 bank loan into a $20 million business across 10,000 retail doors, fully bootstrapped and profitable from day one. She did it by making the contrarian bet on retail-first when every founder around her was chasing DTC—then survived Covid wiping out every purchase order overnight while going through a co-founder breakup at the same time. In this interview, Elina breaks down the real cost of getting into major retail, why she deliberately chose wholesale over DTC from day one, and the pricing move that took ESW Beauty from $4 million to $11 million in revenue. What you'll learn in this interview: • Why she bet on retail over DTC from day one—with just $5,000 left after her first trade show • How a $25,000 SBA loan, a scrappy juice bar booth, and aggressive hallway pitching landed $250K in purchase orders • The contrarian pricing move: why cutting price from $6 to $4.99 per mask nearly tripled revenue • How Covid wiped out every PO overnight—and how Faire and gifting programs kept the business alive • Why 95% wholesale requires 70%+ gross margins—and the hidden retail fees most founders discover too late • The in-store promotional math: clip strips, end caps, and PDQ displays that cost $25–75K each but drive real velocity • How she navigated building a business with her co-founder after they broke up—and why they kept going anyway • Why it took three years of persistence to crack Target—and what metrics finally convinced the buyer • The leadership shift every founder dreads: how she learned to let go and trust a team after running everything herself • What she'd tell founders about choosing a co-founder before anything else If you're building a CPG or beauty brand, trying to crack retail without burning through cash, or wondering what profitable bootstrapped growth at eight figures actually looks like, this conversation will fundamentally change how you think about distribution, pricing strategy, and what it takes to survive the moments that would end most companies. SAVE 50% ON OMNISEND FOR 3 MONTHS Get 50% off your first 3 months of email and SMS marketing with Omnisend with the code FOUNDR50. Just head to https://your.omnisend.com/foundr to get started. WANT TO GROW YOUR BRAND WITH META ADS? Join the Foundr Operators Waitlist → https://foundr.com/operators HOW WE CAN HELP YOU SCALE YOUR BUSINESS FASTER Learn directly from 7, 8 & 9-figure founders inside Foundr+ Start your $1 trial → https://www.foundr.com/startdollartrial PREFER A CUSTOM ROADMAP AND 1-ON-1 COACHING? → Starting from scratch? Apply here → https://foundr.com/pages/coaching-start-application → Already have a store? Apply here → https://foundr.com/pages/coaching-growth-application CONNECT WITH NATHAN CHAN Instagram → https://www.instagram.com/nathanchan LinkedIn → https://www.linkedin.com/in/nathanhchan/ CONNECT WITH ELINA WANG Instagram → https://www.instagram.com/esw.beauty/ Website → https://eswbeauty.com/ FOLLOW FOUNDR FOR MORE BUSINESS GROWTH STRATEGIES YouTube → https://bit.ly/2uyvzdt Website → https://www.foundr.com Instagram → https://www.instagram.com/foundr/ Facebook → https://www.facebook.com/foundr Twitter → https://www.twitter.com/foundr LinkedIn → https://www.linkedin.com/company/foundr/ Podcast → https://www.foundr.com/podcast
Tori Gill was still cutting hair on weekends when she sold her first 20,000 sunscreens. A former hairdresser with two kids, no e-commerce background, and a product that took two years to develop, she launched Sun & Daughter on Boxing Day 2024 and hasn't really stopped since. This is the follow-up episode - and a lot has happened. In this episode, Tori gets real about what scaling from $100K to a million-dollar brand actually looks like from the inside: the stockouts, the 54-hour Facebook ad account lockout, the $20,000 orders she had to back herself on, and the retail decision she's made that could either be her smartest move yet - or, in her own words, "the biggest mistake of my life." What you'll learn in this interview: How a consumer watchdog report on failing sunscreen SPF tests became an unexpected growth moment - and how Tori moved fast enough to capitalise on it Why she packed every order from her spare room for a full year, alongside two kids and two days a week in the barber shop, before finally moving into a warehouse the week before Christmas The exact moment a Choice magazine article turned into a sales spike, and how having your formula independently tested can become your most credible marketing asset How Tori used a trending audio format - kids in hats, waiting for SPF results - to make an ad that outperformed every polished campaign she'd ever run Why she treats her Instagram like a reality TV show, and what that means for how she handles UGC, consistent visuals, and the decision never to post other people's faces on her brand page The average order value lesson she learned from Founder that led her to build out hats, brushes, wet bags, and bundles - and push her AOV from $75 to over $111 Why she skipped Black Friday, never ran a sale in year one, and then sold 1,000 sunscreens in 24 hours the first time she did - and why she hasn't done it since Lessons from adding 5 to 10 new ad creatives every single week, and why she's changed her entire campaign structure three times in 15 months How she uses Instagram Stories polls to let her community choose product colours, hat designs, and packaging - and why it's as much about solving her own indecisiveness as it is about building loyalty What she's learned about going into major retail - the upfront stock commitments, the hidden marketing costs, and why she still doesn't know if it was the right call If you're building a product brand and starting to feel like you're holding multiple plates in the air at once - ads, content, stock, manufacturing, team, retail - this episode is worth your time. Tori doesn't have it all figured out, and she says so. But the way she thinks through each decision, tests before she scales, and keeps backing herself anyway is exactly the kind of thinking that turns a spare-room operation into something real. SAVE 50% ON OMNISEND FOR 3 MONTHS Get 50% off your first 3 months of email and SMS marketing with Omnisend with the code FOUNDR50. Just head to https://your.omnisend.com/foundr to get started. WANT TO GROW YOUR BRAND WITH META ADS? Join the Foundr Operators Waitlist → https://foundr.com/operators HOW WE CAN HELP YOU SCALE YOUR BUSINESS FASTER Learn directly from 7, 8 & 9-figure founders inside Foundr+ Start your $1 trial → https://www.foundr.com/startdollartrial PREFER A CUSTOM ROADMAP AND 1-ON-1 COACHING? → Starting from scratch? Apply here → https://foundr.com/pages/coaching-start-application → Already have a store? Apply here → https://foundr.com/pages/coaching-growth-application CONNECT WITH BY TORI GILL Instagram → https://www.instagram.com/sunanddaughter_/ Tori's Instagram → https://www.instagram.com/@torigill__/ Tori's Barber Instagram → https://www.instagram.com/torigill_barber/ Website → https://www.sunanddaughter.com.au/ FOLLOW FOUNDR FOR MORE BUSINESS GROWTH STRATEGIES YouTube → https://bit.ly/2uyvzdt Website → https://www.foundr.com Instagram → https://www.instagram.com/foundr/ Facebook → https://www.facebook.com/foundr Twitter → https://www.twitter.com/foundr LinkedIn → https://www.linkedin.com/company/foundr/ Podcast → https://www.foundr.com/podcast
A Victoria's Secret Angel and a Goldman Sachs investor built one of the most talked-about luxury body care launches in recent memory without raising a cent or paying a single influencer. Jasmine Tookes spent two decades on the world's biggest runways turning down incubator deal after incubator deal, waiting to build something real. When she finally met Sabrina Carstensen—who spent years evaluating consumer brands at Goldman—they launched Brunel bootstrapped, profitable, and with a two-person team that pushed their chemists harder than any brand they'd ever worked with. In this interview, the co-founders of Brunel break down how they built a luxury body care brand from scratch on a lean budget, why organic community came before paid ads, and what it actually takes to get suppliers and manufacturers to take a self-funded brand seriously. What you'll learn in this interview: • Why Jasmine turned down 15 years of incubator deals before building her own brand • How they kept capital in reserve for collection two before collection one ever sold • Why word of mouth and organic TikTok drove their entire early growth—no paid influencers • Why the three-oil bundle outsold every individual product on launch day • The packaging crisis four months before launch—and how sheer persistence solved it • Why they stayed fully organic for six months before turning on paid ads • How Sabrina's investor background shapes every capital decision at Brunel • Why they didn't hire until they were ready—not desperate • Why their chemists said no brand had ever pushed them this hard • What Miranda Kerr's 11 years building Kora taught Jasmine about legacy brands If you're building a beauty or lifestyle brand, trying to grow profitably without burning cash on paid ads before you're ready, or just want the real story behind what luxury brand building looks like on a bootstrapped budget, this conversation will change how you think about product standards, community, and building something that lasts beyond the founder's name. SAVE 50% ON OMNISEND FOR 3 MONTHS Get 50% off your first 3 months of email and SMS marketing with Omnisend with the code FOUNDR50. Just head to https://your.omnisend.com/foundr to get started. WANT TO GROW YOUR BRAND WITH META ADS? Join the Foundr Operators Waitlist → https://foundr.com/operators HOW WE CAN HELP YOU SCALE YOUR BUSINESS FASTER Learn directly from 7, 8 & 9-figure founders inside Foundr+ Start your $1 trial → https://www.foundr.com/startdollartrial PREFER A CUSTOM ROADMAP AND 1-ON-1 COACHING? → Starting from scratch? Apply here → https://foundr.com/pages/coaching-start-application → Already have a store? Apply here → https://foundr.com/pages/coaching-growth-application CONNECT WITH NATHAN CHAN Instagram → https://www.instagram.com/nathanchan LinkedIn → https://www.linkedin.com/in/nathanhchan/ CONNECT WITH BRUNEL Instagram → https://www.instagram.com/brunel/ Website → https://brunelbeauty.com/ Jasmin's Instagram → https://www.instagram.com/jastookes/ FOLLOW FOUNDR FOR MORE BUSINESS GROWTH STRATEGIES YouTube → https://bit.ly/2uyvzdt Website → https://www.foundr.com Instagram → https://www.instagram.com/foundr/ Facebook → https://www.facebook.com/foundr Twitter → https://www.twitter.com/foundr LinkedIn → https://www.linkedin.com/company/foundr/ Podcast → https://www.foundr.com/podcast
Paul Tran started Manscaped with $50,000, a bloody problem nobody was talking about, and a category that didn't exist. The company hit $300 million in revenue in just 36 months, eventually turned down a $1 billion SPAC deal, and has become the #3 men's grooming brand in a category dominated by companies over 100 years old—while staying profitable the entire way. In this interview, the founder and CEO of Manscaped breaks down the exact DTC playbook that got him from 10,000 units sold out in two weeks to nine figures in annual media spend, why he waited until $50–60 million in marketing spend before entering retail, and the counterintuitive brand decisions—including turning down better-performing ads—that built one of the most recognizable men's lifestyle brands in the world. What you'll learn in this interview: • How Paul identified a completely unaddressed category and validated it with just 10,000 units and $5-a-day Facebook ads • Why Manscaped had lower revenue than Paul's other two businesses at launch—and the three signals that told him it had the highest potential • The $18,000 mistake that wiped out a third of the starting budget in one hour—and what it taught him about brand vs. performance media • Why he deliberately waited until $50–60 million in annual media spend before entering retail—and why most brands jump in too early • The brand values decision that cost them short-term revenue: why they turned down better-converting ads that used provocative imagery • How 66% of first-time buyers chose a starter kit—and the bundle-testing framework behind it • Why he walked away from a $1 billion SPAC deal in 2021—and why that decision looks like genius three years later • The post-purchase upsell structure that turns a single transaction into a lifetime customer • Why consumer brands should never adopt the VC "raise and burn" playbook—and how Manscaped scaled to $300M while staying profitable • What Paul would do radically differently if he started today—and why AI changes the entire early-stage playbook If you're building a DTC brand, trying to figure out the right time to go into retail, or looking for the real story behind how a category-defining brand gets built from scratch on a shoestring, this conversation will fundamentally change how you think about timing, positioning, and what profitable scale actually looks like. SAVE 50% ON OMNISEND FOR 3 MONTHS Get 50% off your first 3 months of email and SMS marketing with Omnisend with the code FOUNDR50. Just head to https://your.omnisend.com/foundr to get started. WANT TO GROW YOUR BRAND WITH META ADS? Join the Foundr Operators Waitlist → https://foundr.com/operators HOW WE CAN HELP YOU SCALE YOUR BUSINESS FASTER Learn directly from 7, 8 & 9-figure founders inside Foundr+ Start your $1 trial → https://www.foundr.com/startdollartrial PREFER A CUSTOM ROADMAP AND 1-ON-1 COACHING? → Starting from scratch? Apply here → https://foundr.com/pages/coaching-start-application → Already have a store? Apply here → https://foundr.com/pages/coaching-growth-application CONNECT WITH NATHAN CHAN Instagram → https://www.instagram.com/nathanchan LinkedIn → https://www.linkedin.com/in/nathanhchan/ CONNECT WITH PAUL TRAN Instagram → https://www.instagram.com/paultran/ LinkedIn → https://www.linkedin.com/in/paulhtran/ Website → https://www.manscaped.com/ FOLLOW FOUNDR FOR MORE BUSINESS GROWTH STRATEGIES YouTube → https://bit.ly/2uyvzdt Website → https://www.foundr.com Instagram → https://www.instagram.com/foundr/ Facebook → https://www.facebook.com/foundr Twitter → https://www.twitter.com/foundr LinkedIn → https://www.linkedin.com/company/foundr/ Podcast → https://www.foundr.com/podcast
Victor Chan bought a $2,000 engraving machine off Amazon to make his girlfriend Jess a necklace — a hand-engraved star map of the exact moment they met. She thought it was the most thoughtful gift she'd ever received, and two weeks later they had a store. Two years on, By Lumine is doing $30–40K a month and Jess has quit her accounting job to go all in. A software engineer and a Big Four accountant — both with zero e-commerce or marketing experience — they started with $100 worth of blank pendants, cardboard packaging with a sticker logo, and a lot of figuring it out on evenings and weekends. What they built is a fully customisable, hand-assembled personalised jewellery brand where no two pieces are the same, consistently hitting 10x growth year on year. In this episode, Jess and Victor get completely honest about what the first two years actually looked like — two weeks with zero sales after launch, wasted batches from engraving errors, influencer gifting that went nowhere, and how US tariffs hit them just as they were finding their feet. What you'll learn in this interview: How a personal gift sparked a business idea — and the Etsy research that validated there was a real market for it Why starting with $100 worth of blank pendants and a $50 sticker logo is a legitimate launch strategy The early production mistakes that wasted entire batches — and the lesson on communicating with manufacturers down to the millimetre Why two weeks of zero sales nearly broke them — and what finally turned things around How Victor's software background became an unexpected competitive advantage — and the live preview tool that changed their conversion rate Why Meta ads outperformed every other channel for an emotional, personalised product — and how they learned it all from scratch The honest truth about influencer marketing: what they tried, what it cost, and why it didn't convert How they grew 10x in a single year while both still working full time jobs What getting hit by US tariffs mid-growth actually feels like — and how they kept going anyway Why Jess wishes she'd started earlier — and what she'd tell any founder sitting on the fence If you're thinking about starting something with your partner, building a brand in a saturated market, or just trying to figure out whether the grind of evenings and weekends is actually worth it — this episode will change how you think about what a real start looks like. Jess and Victor prove that the scrappiest beginnings can lead somewhere genuinely remarkable. SAVE 50% ON OMNISEND FOR 3 MONTHS Get 50% off your first 3 months of email and SMS marketing with Omnisend with the code FOUNDR50. Just head to https://your.omnisend.com/foundr to get started. WANT TO GROW YOUR BRAND WITH META ADS? Join the Foundr Operators Waitlist → https://foundr.com/operators HOW WE CAN HELP YOU SCALE YOUR BUSINESS FASTER Learn directly from 7, 8 & 9-figure founders inside Foundr+ Start your $1 trial → https://www.foundr.com/startdollartrial PREFER A CUSTOM ROADMAP AND 1-ON-1 COACHING? → Starting from scratch? Apply here → https://foundr.com/pages/coaching-start-application → Already have a store? Apply here → https://foundr.com/pages/coaching-growth-application CONNECT WITH BY LUMINE Instagram → https://www.instagram.com/bylumine_/ Website → https://bylumine.com/ FOLLOW FOUNDR FOR MORE BUSINESS GROWTH STRATEGIES YouTube → https://bit.ly/2uyvzdt Website → https://www.foundr.com Instagram → https://www.instagram.com/foundr/ Facebook → https://www.facebook.com/foundr Twitter → https://www.twitter.com/foundr LinkedIn → https://www.linkedin.com/company/foundr/ Podcast → https://www.foundr.com/podcast
Eric Ries wrote the book that changed how the entire world builds startups. Now he's back with a more urgent argument: the way we're taught to build companies is quietly turning them against everything that made them worth building in the first place. The creator of The Lean Startup has spent years watching mission-driven founders get fired from their own companies, watching the spark that started everything get extinguished by the very success they worked so hard to create—and he's finally written the blueprint to stop it. In this interview, Eric breaks down the core ideas behind his new book Incorruptible, why your corporate charter was designed to sound boring so you'd ignore it, and how the loyalty of your best customers is the most valuable—and most endangered—asset your business has. What you'll learn in this interview: • Why the metrics you're tracking are actively destroying customer loyalty—and what to measure instead • The IMVU pivot story: how six months of data finally broke through Eric's stubbornness and forced the pivot that saved the company • Why product improvements that don't change customer behavior aren't improvements at all • How to know when it's time to pivot—and why the real problem is never the decision itself but getting your team to agree on the facts • Why DTC brands are systematically burning their most loyal customers with re-acquisition marketing they've already earned • The Saul Price story: how the founder of Fed-Mart was locked out of his own company—and came back to build Costco • Why only 20% of founders are still CEO three years after IPO—and the governance decisions made at founding that cause it • Why your corporate structure was deliberately designed to sound boring so you'll ignore it until it's too late • The two paths every mission-driven founder must master: the path of ethos and the path of integrity • How Novo Nordisk's 100-year-old governance structure—built by a Nobel laureate in the 1920s—accidentally created the most profitable pharmaceutical in history If you're an early-stage founder, a DTC operator who cares about building something that lasts, or anyone who's ever wondered why the companies that start with the most idealism seem to end up the most corrupt, this conversation will fundamentally change how you think about structure, loyalty, and what it actually means to build a company worth protecting. SAVE 50% ON OMNISEND FOR 3 MONTHS Get 50% off your first 3 months of email and SMS marketing with Omnisend with the code FOUNDR50. Just head to https://your.omnisend.com/foundr to get started. WANT TO GROW YOUR BRAND WITH META ADS? Join the Foundr Operators Waitlist → https://foundr.com/operators HOW WE CAN HELP YOU SCALE YOUR BUSINESS FASTER Learn directly from 7, 8 & 9-figure founders inside Foundr+ Start your $1 trial → https://www.foundr.com/startdollartrial PREFER A CUSTOM ROADMAP AND 1-ON-1 COACHING? → Starting from scratch? Apply here → https://foundr.com/pages/coaching-start-application → Already have a store? Apply here → https://foundr.com/pages/coaching-growth-application CONNECT WITH NATHAN CHAN Instagram → https://www.instagram.com/nathanchan LinkedIn → https://www.linkedin.com/in/nathanhchan/ CONNECT WITH ERIC RIES Instagram → https://www.instagram.com/ericriesactual/ LinkedIn → https://www.linkedin.com/in/eries/ Website → https://theleanstartup.com/ FOLLOW FOUNDR FOR MORE BUSINESS GROWTH STRATEGIES YouTube → https://bit.ly/2uyvzdt Website → https://www.foundr.com Instagram → https://www.instagram.com/foundr/ Facebook → https://www.facebook.com/foundr Twitter → https://www.twitter.com/foundr LinkedIn → https://www.linkedin.com/company/foundr/ Podcast → https://www.foundr.com/podcast
Do This, NOT That: Marketing Tips with Jay Schwedelson l Presented By Marigold
Partner with Jay! https://www.jayschwedelson.com/contactㅤPre-order Jay Schwedelson's new book, Stupider People Have Done It (out June 9, 2026). All net proceeds are donated to The V Foundation for Cancer Research—let's kick cancer's butt: https://www.amazon.com/Stupider-People-Have-Done-Marketing/dp/1637635206ㅤCheck out Jay's YOUTUBE Channel: https://www.youtube.com/@schwedelsonCheck out Jay's TIKTOK: https://www.tiktok.com/@schwedelsonCheck Out Jay's INSTAGRAM: https://www.instagram.com/jayschwedelson/ㅤBig shoutout to our sponsor, Knak!Marketers, you know the pain… You spend hours on a campaign, and then it gets stuck in review cycles and barely looks like what you started with.Knak makes it simple. Design emails and landing pages, collaborate, and launch - all in one place. No tool hopping, no messy handoffs, with AI built in to help you move faster.See how it all works, get started at knak.com/demoㅤFriday used to be the day no one bothered sending emails, and now it's quietly become one of the two best days of the week, with Jay Schwedelson walking through fresh numbers from a 26 billion email study to prove it. There's also a quick read on how Alexa Plus is changing the way Amazon shoppers find products, why use case copy is suddenly the most valuable thing you can put on a landing page, and a real talk on which days webinars actually show up. Plus a Spotify logo panic that says a lot about how we're all doing.ㅤBest Moments:(00:16) Omnisend pulled apart 26 billion emails and Friday quietly climbed into the top two send days of the week(01:25) Sunday's 11 AM window delivers a 33.69 percent open rate, one of the strongest stretches anywhere in the week(02:00) Spotify swapped its logo for a disco ball and the internet briefly lost its collective mind over an app icon(02:34) Alexa Plus is rolling out across Amazon and use case copy like "best for" and "ideal if" is the new language AI shopping assistants reward(03:54) Year over year webinar show-up rates on Fridays jumped from 27 to 35 percent, with Mondays sliding the other direction(07:30) The book launches June 9th with all net author proceeds going to the V Foundation for Cancer Research
Daniel Kitay put everything he had—his savings, his mortgage, and two months before his first child was born—on a container ship full of sugar-free gummy lollies from Switzerland. When a $250,000 shipping bill landed before he'd sold a single product, he had no option but to make it work. Five years later, Funday Natural Sweets does over $100 million in retail sales across 8,000 stores in Australia alone, selling a product every single second. In this interview, the founder of Funday breaks down how he convinced Chemist Warehouse to submit a purchase order before he had funding, why he deliberately avoided the confectionery aisle to sidestep Nestlé, Mars, and Mondelez, and his brutally honest take on when retail will make you—and when it will destroy you. What you'll learn in this interview: • How Daniel convinced Chemist Warehouse to submit a purchase order before he had a single dollar of funding • Why a $250,000 shipping bill with no backup plan was the moment that forced Funday to work • The $50,000 stock mistake that accidentally invented their limited edition drop strategy • Why he deliberately launched in the health food aisle—not the confectionery aisle—to avoid competing with the multinationals • The symbiotic DTC and retail flywheel: how retail drives online discovery and online fuels in-store velocity • Why he spent $25,000 on a brand agency before launch—and the real reason behind that decision • His brutally honest take on retail: when it's the biggest unlock for scale, and when it will wreck your margins • How Funday runs a $100 million business with just 25 employees—and the two-part hiring filter that makes it possible • Why he's launching into US retail nationwide in September, and the economies of scale that finally made it possible If you're building a CPG brand, weighing up when to take the leap into retail, or trying to figure out how DTC and bricks-and-mortar can work together instead of against each other, this conversation will fundamentally change how you think about distribution, risk, and what it actually takes to build a category from scratch. SAVE 50% ON OMNISEND FOR 3 MONTHS Get 50% off your first 3 months of email and SMS marketing with Omnisend with the code FOUNDR50. Just head to https://your.omnisend.com/foundr to get started. WANT TO GROW YOUR BRAND WITH META ADS? Join the Foundr Operators Waitlist → https://foundr.com/operators HOW WE CAN HELP YOU SCALE YOUR BUSINESS FASTER Learn directly from 7, 8 & 9-figure founders inside Foundr+ Start your $1 trial → https://www.foundr.com/startdollartrial PREFER A CUSTOM ROADMAP AND 1-ON-1 COACHING? → Starting from scratch? Apply here → https://foundr.com/pages/coaching-start-application → Already have a store? Apply here → https://foundr.com/pages/coaching-growth-application CONNECT WITH NATHAN CHAN Instagram → https://www.instagram.com/nathanchan LinkedIn → https://www.linkedin.com/in/nathanhchan/ CONNECT WITH DANIEL KITAY Instagram → https://www.instagram.com/fundaysweets/ LinkedIn → https://au.linkedin.com/in/daniel-kitay Website → https://www.fundaysweets.com/ FOLLOW FOUNDR FOR MORE BUSINESS GROWTH STRATEGIES YouTube → https://bit.ly/2uyvzdt Website → https://www.foundr.com Instagram → https://www.instagram.com/foundr/ Facebook → https://www.facebook.com/foundr Twitter → https://www.twitter.com/foundr LinkedIn → https://www.linkedin.com/company/foundr/ Podcast → https://www.foundr.com/podcast
A 20-year career in high-level finance ended in a single day when Donna Gilbertson was made redundant with one day's notice. No plan B, two kids at home, and a household now running on one income — she could have played it safe and taken the next accounting role that came along. She went to the interviews. Every single time, she didn't want to be there. So instead, she pulled $7,000 from her home loan offset account and bet it on a hair towel. Two months after launching Junie, she'd done $51,000 in sales. In this episode, Donna walks us through the full journey — from product validation surveys and months of failed fabric samples, to a viral moment she almost missed because she was watching MasterChef on the couch. She gets honest about the slow weeks, the seven days without a single sale, and what it actually took to be ready when the opportunity came. What you'll learn in this interview: How a $7,000 first order placed in October and shipped by sea set the foundation for a February launch that was deliberately timed to avoid Black Friday, Christmas, and the January spending slump Why Donna surveyed just 25 people before committing to the product — and how that small step gave her enough confirmation to keep going The exact sourcing process that led her through dozens of fabric rejections before finding the one supplier who could produce what she needed How she built six months of Instagram content before ever announcing the product, and why posting vague "hair content" was a deliberate strategy The 15-minute school pickup filming hack that got her consistent with face-to-camera content when nothing else was working Why having 50+ reviews live on her store before the viral moment mattered as much as the viral moment itself The comment on a stranger's Instagram reel — written while watching MasterChef — that turned into 347 orders and a complete sellout in under 24 hours How she validated opening preorders by going back to her audience and asking them directly, before touching a single Shopify setting Lessons from going from $0 in orders one week to 600 orders the next — and how her accounting brain helped her scale inventory decisions with confidence The mindset shift that changed everything: the moment she stopped treating Junie as something she was "dabbling in" and decided it was her job If you're sitting on a business idea while still applying for jobs — or you've launched but you're deep in the slow, invisible stretch between start and traction — this episode is for you. Donna's story is a reminder that the boring, unglamorous work of validation, reviews, and showing up consistently before anything goes viral is exactly what makes it possible to handle it when it does. SAVE 50% ON OMNISEND FOR 3 MONTHS Get 50% off your first 3 months of email and SMS marketing with Omnisend with the code FOUNDR50. Just head to https://your.omnisend.com/foundr to get started. WANT TO GROW YOUR BRAND WITH META ADS? Join the Foundr Operators Waitlist → https://foundr.com/operators HOW WE CAN HELP YOU SCALE YOUR BUSINESS FASTER Learn directly from 7, 8 & 9-figure founders inside Foundr+ Start your $1 trial → https://www.foundr.com/startdollartrial PREFER A CUSTOM ROADMAP AND 1-ON-1 COACHING? → Starting from scratch? Apply here → https://foundr.com/pages/coaching-start-application → Already have a store? Apply here → https://foundr.com/pages/coaching-growth-application CONNECT WITH DONNA GILBERTSON Instagram → https://www.instagram.com/donna_gilbertson_/ Instagram → https://www.instagram.com/hey___junie/ Website → https://heyjunie.com.au/ FOLLOW FOUNDR FOR MORE BUSINESS GROWTH STRATEGIES YouTube → https://bit.ly/2uyvzdt Website → https://www.foundr.com Instagram → https://www.instagram.com/foundr/ Facebook → https://www.facebook.com/foundr Twitter → https://www.twitter.com/foundr LinkedIn → https://www.linkedin.com/company/foundr/ Podcast → https://www.foundr.com/podcast
Molly Sims spent nearly six years modeling in Europe, graced the cover of Sports Illustrated, and starred in Las Vegas and The Carrie Diaries—then quietly spent three years and over $2 million of her own money developing a skincare brand nobody asked for. When she launched YSE Beauty on April 24, 2023, she had no idea if it would work. It did. The brand hit close to $30 million in revenue, is growing nearly 100% year-on-year, landed an exclusive partnership with Sephora, and closed a $15 million Series A with Silas Capital—all in under three years. In this interview, Molly breaks down why she launched DTC before she was ready, how she turned her podcast into a brand-building machine two years before she had a product to sell, and the hard-won lessons on ops, retail margins, and building a team that can survive when things go wrong. What you'll learn in this interview: • Why Molly self-funded over $2 million of her own money into product development—and the Christmas moment she nearly didn't • How three years of testing 100+ formulas to solve her own melasma led to genuine product-market fit in a crowded category • Why she launched DTC-first and treated social media as her brick-and-mortar before ever approaching a retailer • How starting her podcast Lipstick on the Rim two years before launch built the community and credibility that made YSE possible • The ops reality nobody tells you: being sold out on five products isn't a good problem—it's a sign of broken demand planning • Why she sold the Home Edit show to Netflix in 2015—and how producing taught her to spot talent and build content that converts • The exact mindset she brings to Sephora: be raggedy, negotiate your margins, and never just take what the retailer gives you • How she chose Silas Capital over larger funds—and why alignment on the customer is more important than the size of the check • Why the third year of a brand is "disciplined growth"—and how she's shifting from whack-a-mole survival mode to a three-year roadmap • The hiring mistake most fast-growth founders make: assuming who got you here will get you there If you're building a DTC beauty or lifestyle brand, trying to navigate the leap from direct-to-consumer into retail, or looking for the no-BS truth about what founder-led growth actually looks like in year one, two, and three, this conversation will fundamentally change how you think about product, community, and when to jump off the cliff. SAVE 50% ON OMNISEND FOR 3 MONTHS Get 50% off your first 3 months of email and SMS marketing with Omnisend with the code FOUNDR50. Just head to https://your.omnisend.com/foundr to get started. WANT TO GROW YOUR BRAND WITH META ADS? Join the Foundr Operators Waitlist → https://foundr.com/operators HOW WE CAN HELP YOU SCALE YOUR BUSINESS FASTER Learn directly from 7, 8 & 9-figure founders inside Foundr+ Start your $1 trial → https://www.foundr.com/startdollartrial PREFER A CUSTOM ROADMAP AND 1-ON-1 COACHING? → Starting from scratch? Apply here → https://foundr.com/pages/coaching-start-application → Already have a store? Apply here → https://foundr.com/pages/coaching-growth-application CONNECT WITH NATHAN CHAN Instagram → https://www.instagram.com/nathanchan LinkedIn → https://www.linkedin.com/in/nathanhchan/ CONNECT WITH MOLLY SIMS Instagram → https://www.instagram.com/mollybsims/ YouTube → https://www.youtube.com/mollysims Website → https://www.ysebeauty.com/ FOLLOW FOUNDR FOR MORE BUSINESS GROWTH STRATEGIES YouTube → https://bit.ly/2uyvzdt Website → https://www.foundr.com Instagram → https://www.instagram.com/foundr/ Facebook → https://www.facebook.com/foundr Twitter → https://www.twitter.com/foundr LinkedIn → https://www.linkedin.com/company/foundr/ Podcast → https://www.foundr.com/podcast
These two brothers sold a profitable airsoft business to bet everything on a sport most people had never heard of. In 2014, Rob and Mike Barnes founded Selkirk Sport in the pickleball space—back when the sport was small, the products were cheap, and the category felt entirely mom and pop. Eleven years later, the company is valued at over $200 million with revenue up 1,900% since 2019, and pickleball is closing in on tennis as America's most-played racket sport. In this interview, the co-founders of Selkirk Sport break down how they built the premium brand in an emerging category—from serializing their first 360 paddles expecting mistakes, to investing $1 million into a dedicated R&D lab, to their contrarian take on athlete sponsorships and why signing a pro is only 30% of the work. What you'll learn in this interview: • Why they sold a profitable business to go all-in on a sport nobody had heard of • How serializing their first 360 paddles shaped Selkirk's premium quality obsession from day one • Why they invested $1 million in an in-house R&D lab instead of white-labeling cheap product like everyone suggested • The four P framework (Product, People, Process, Promotion) that's driven Selkirk's growth from day one • How they built an in-house marketing agency and cut all external agencies to move faster at lower cost • Why athlete sponsorships are only 30% of the work—and why investing in promotion is what actually builds brand equity • Their counterintuitive COVID strategy: reduce hours, keep every employee, and bet on the rebound • Why they launched SLK by Selkirk as a separate sub-brand to compete at lower price points without destroying the premium brand • How Selkirk Labs—a members-only experimental product program—created a real-time consumer feedback loop • When and why they moved away from digital advertising and became one of the only pickleball brands buying linear TV • How they identified the coming consolidation in pickleball and why they took on strategic investment from Bluestone Equity Partners to be part of it If you're building a brand in an emerging category, navigating the tension between premium positioning and mass-market growth, or trying to turn a niche obsession into a category-defining company, this conversation will fundamentally change how you think about brand building, product strategy, and timing your bets. SAVE 50% ON OMNISEND FOR 3 MONTHS Get 50% off your first 3 months of email and SMS marketing with Omnisend with the code FOUNDR50. Just head to https://your.omnisend.com/foundr to get started. WANT TO GROW YOUR BRAND WITH META ADS? Join the Foundr Operators Waitlist → https://foundr.com/operators HOW WE CAN HELP YOU SCALE YOUR BUSINESS FASTER Learn directly from 7, 8 & 9-figure founders inside Foundr+ Start your $1 trial → https://www.foundr.com/startdollartrial PREFER A CUSTOM ROADMAP AND 1-ON-1 COACHING? → Starting from scratch? Apply here → https://foundr.com/pages/coaching-start-application → Already have a store? Apply here → https://foundr.com/pages/coaching-growth-application CONNECT WITH NATHAN CHAN Instagram → https://www.instagram.com/nathanchan LinkedIn → https://www.linkedin.com/in/nathanhchan/ CONNECT WITH SELKIRK Instagram → https://www.instagram.com/selkirksport/ Website → https://www.selkirk.com Mike's LinkedIn → https://www.linkedin.com/in/mike-barnes-9775a67a Rob's LinkedIn → https://www.linkedin.com/in/rob-barnes-848603192/ FOLLOW FOUNDR FOR MORE BUSINESS GROWTH STRATEGIES YouTube → https://bit.ly/2uyvzdt Website → https://www.foundr.com Instagram → https://www.instagram.com/foundr/ Facebook → https://www.facebook.com/foundr Twitter → https://www.twitter.com/foundr LinkedIn → https://www.linkedin.com/company/foundr/ Podcast → https://www.foundr.com/podcast
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