Rev-Tech Revolution

Join Ken Lorenz as he sits down with Tony Gray, a veteran business development leader and founder of the Global Business Development Association, to unpack the evolution of modern business development. From exploring the critical role of trust in BD to examining how technology enables human connection, this episode dives deep into what makes successful business development tick in today's digital age. Tony shares invaluable insights on resource allocation across business growth phases and delivers practical wisdom for both newcomers and seasoned professionals in the field.

In this episode, host Stéphane Zanoni sits down with Marc Low, Director of Innovation, Growth, and Emerging Tech at KPMG, to explore the rapidly evolving world of AI in the enterprise. From the overnight transition to conversational AI to the challenges of implementation and adoption, Marc shares his expertise on how businesses can leverage AI to boost productivity and stay competitive. The discussion covers a wide range of topics, including building trust in AI, addressing bias, and the future of AI agents in business processes.

In this episode, we dive deep into the evolving world of sales enablement and revenue operations with Rich Giorgi, VP of Sales Enablement at Swiss Re. Rich shares his 15-year journey in the field, discussing the shift from traditional sales roles to strategic revenue operations. Explore the impact of AI on sales processes, the challenges of implementing new technologies, and the importance of account-based marketing in long sales cycles. Gain valuable insights on staying ahead in the rapidly changing landscape of sales and marketing technology. Whether you're a seasoned sales professional or new to the field, this episode offers practical advice and forward-thinking perspectives on the future of sales enablement.

Ken sits down with Leslie Parnell, a seasoned treasury management professional, as she recounts her extensive experience in the banking sector, from leading customer service at Bank of America to heading treasury management at Simmons Bank. In this episode, Leslie discusses the pivotal technological shifts that transformed banking operations, the vital role of listening to front-line employees, and the profound impact of AI on the industry. Discover how Leslie navigates leadership challenges and why continuous learning is crucial in keeping pace with the evolving landscape of business banking.

This episode, Ken Lorenz sits down with Victoria Savio, Senior VP at Voya Investment Management, to get into the interplay of technology and business strategy in the asset management industry. Discover how Victoria's team bridges the gap between sales, operations, and technology to drive efficiency and innovation. This episode is packed with insights on proactive management, the challenges of navigating a regulated environment, and the strategic evaluation of new versus existing technologies.

In this episode, Ken sits with Kelly-Marie Melville, Senior Manager of Sales Operations and Enablement at Wealthsimple, as she shares her intriguing career transition from chemical engineering to leading sales enablement. They discuss the challenges and innovations in sales technology, the strategic use of AI to enhance sales coaching, and compliance's critical role in the financial industry. Kelly-Marie's insights provide a valuable perspective on evolving sales practices and the future of AI in enhancing customer relationships.

Today Ken is joined by Tim Brown, Chief Information Officer at Johnson Financial Group. Join us as Tim shares his insights on balancing innovation with trust, leveraging technology to enhance customer experience, and embracing emerging trends like AI responsibly. Tune in for an insightful conversation on the human side of digital transformation

Join host Betsy Peters and Justin Michael, expert on sales technology and author of "Tech-Powered Sales," as they discuss predictions for AI, consolidation, and innovation trends in the sales tech industry. They'll discuss strategies to master the latest technology as a sales leader, as well as how to develop business acumen in an increasingly AI-driven selling environment.

Join us as Dr. Howard Dover joins Betsy to discuss the key ideas from his book "The Sales Innovation Paradox" including why companies struggle to achieve efficiency gains from new sales technologies. We explore the innovation adoption cycles faced by customers, sales reps, and companies and how they create inertia hampering performance improvements.

Today, Betsy is speaking with Sajan Gautam, Chief Information Security Officer at rvest Bank. Join us as they discuss viewing data as a liability to prevent overcollection, using AI to write automated cybersecurity playbooks, and Sajan's vision for using ML in fraud detection.

Today Betsy is speaking with Mary Purk, Executive Director, AI and Analytics Research Center at Wharton. Join us as Mary discusses leveraging AI and analytics to enhance the customer journey, overcoming resistance to new technology, and bringing more diversity into revenue operations roles.

Today, Betsy is speaking with Jonathan Fianu, Director of Global Revenue Operations and Business Development at ComplyAdvantage. Join us as Jonathan shares insights from his unique career journey, from entrepreneur to sales leader to RevOps executive. Betsy and Jonathan also discuss key RevOps topics like architecting flexible teams, establishing data benchmarks, and leveraging AI.

Today, Betsy is speaking with Stephen Diorio, a renowned RevOps expert and author of the book "Revenue Operations: The 21st Century Commercial Model." Join us as they discuss the most pressing topics in the world of Rev-Tech, including customer data fragmentation, the importance of data monetization, and the challenges of managing tech debt. 

In today's conversation, Betsy is joined by Saul Garcia, the Vice President of Revenue Operations at Health Recovery Solutions. Join us as they discuss Saul's journey from SalesOps to RevOps, the power of curiosity in delivering valuable insights, and the exciting possibilities of AI for automating sales and marketing operations. 

Today's episode is hosted by Betsy Peters. She is talking with David Goldstein, GCA Strategy & Insights at Johnson & Johnson. Join us as they discuss the significance of trust when making data-driven decisions, how curiosity drives innovation, and how David's experience analyzing data for political campaigns informs his decisions in the corporate world.

Today's episode is hosted by Betsy Peters. She is joined by Vishnu V Ram, Vice President of Engineering, at Credit Karma. They talk about Credit Karma created powerful AI recommendation systems, how Credit Karma thinks about data trust, and the importance of transparency in AI. 

Today's episode is hosted by Betsy Peters. She is joined by Michelle Feinstein, Vice President of Global Wealth Management Solutions & Strategy at Salesforce. They talk about how to balance the conversation between technology and strategy, how to gain trust as a brand, and why teaching customers how to use tools is more important than creating new ones.

Today's episode is hosted by Betsy Peters. She is joined by Mike Fazio, Head of Marketing & Rev-Ops at LSQ. They talk about how CRM's have evolved into Systems of Action, how to get started in Rev-Ops, and how Machine Learning will push CRM's to the next level. Check out LSQ at LSQ.com

Today we have a special live episode, where Riva's Ken Lorenz sits down to talk with Tiki Barber. They talk about Tiki's football career, how Tiki almost went to work for Oracle, and life lessons about teamwork and failure.

Today's episode is hosted by Betsy Peters. She is joined by Yan Yang, Chief Data Scientists at Deserve, to talk about how to go from big data to good data, how good data teams are like internal consultants, and the importance of making your data models fair and nondiscriminatory. To learn more about how you can improve your customer data operations, check out https://rivaengine.com

Today's episode is hosted by Ken Lorenz, VP of Sales at Riva. He is joined by Azret Deljanin, VP of Infrastructure and Security at Yieldstreet, to talk about how startups can stay secure, how AI is influencing compliance, and how yieldstreet is changing the way people invest.

Join Lori Lamkin from Microsoft Dynamics365 and Riva's Ken Lorenz to dive in deep to discuss how CRMs have evolved, how they can be a competitive advantage in the hybrid world, and the difference between product promises and product truth. To learn more about how you can improve your customer data operations, check out https://rivaengine.com

Listen in as insurance industry veterans, Emily Bennett and Bob King tell Betsy Peters, Riva's VP of Marketing, how technology has transformed industry compliance, individual relationships, and how the best insurance advisors combine EQ/TQ by effectively using CRM. To learn more about how you can improve your customer data operations, check out https://rivaengine.com/

In this episode, Ken Lorenz, Riva's VP of Sales, will be talking to Tony Hughes, author of Tech-Powered Sales: Achieve Superhuman Sales Skills, about the importance of "TQ" or Technology Quotient. Learn why it makes all of the difference for sales team success in the age of AI and salesbots. Join them to learn why customer data operations are the key to Tech Powered Sales. To learn more about how you can improve your customer data operations, check out https://rivaengine.com/

Join Riva's VP of Sales, Ken Lorenz and Salesforce's Nirav Doctor as they discuss the current state and future promises of customer data operations, what's driving innovation at Salesforce and predictions for Data, Customer 360, and AI 3 years in the future. To learn more about how you can improve your customer data operations, check out https://rivaengine.com/

For our first ever episode of the Rev-Tech Revolution podcast, Aldo Zanoni, the CEO of Riva, is talking to Stéphane Zanoni, Aldo's son and CTO of Riva. Topics range from why CRM and customer data operations are at the heart of digital transformation, to how being a family-founded company drives a relentless pursuit of customer centricity at Riva. To learn more about how you can improve your customer data operations, check out https://rivaengine.com/