Take 1: Patient

--Dr. Andy Little, Program Director for the ER at AdventHealth Central Florida discusses with Julie Soukup, host of Take 1: Patient Podcast, his experience recording patient interactions for better communication and patient education. He shares that he has been recording discharge instructions since 2017, particularly for pediatric patients and those with complex diagnoses. A small study at Doctor's Hospital in Columbus, Ohio, revealed providers' concerns about being recorded despite acknowledging patients' right to do so. Dr. Little emphasizes the benefits of recording, such as reducing misunderstandings and improving patient outcomes. He has not faced any legal issues from recording and believes it empowers patients to make informed decisions about their care.

Julie Soukup, with The Medical Memory, and Dr. Dennis Liotta discuss the importance of understanding Medicare and long-term care services and the challenges of ensuring patient advocacy and care in long-term care settings. They emphasized the need for better communication between healthcare providers, patients, and families and highlighted the importance of supporting and advocating for the elderly in healthcare. Dr. Liotta stresses the importance of advance directives and discharge planning, while Julie Soukup highlights the need for improved patient education and compliance. Both speakers advocated automating patient education through videos and other multimedia tools to make it easier for patients and their families to understand and follow through on advance directives.Necessary takeaways and next steps: Consider automating the distribution of discharge information and standardizing education across hospitals.Advocate for patients to understand their Medicare rights and explore all options for services through state agencies.Create pre-recorded patient education videos about programs, resources, and advanced directives for clinics to show patients.Improving patient education and care coordination in healthcare.-Julie Soukup discusses the importance of educating patients on advance directives and end-of-life care.-Dr. Dennis Liotta highlights the challenges hospitals face in ensuring patients complete and update their advance directives.-Dr. Liotta suggests using video screens to educate patients about advanced directives in waiting and exam rooms.Julie Soukup agrees, saying that it is essential to educate patients and their continuum of care, including children and family members.-Julie Soukup and Dr. Liotta discuss the importance of understanding Medicare rights and resources for elderly individuals.-Dr. Liotta emphasizes the need for people to advocate for themselves and their loved ones in healthcare settings.

From revolutionizing communication dynamics to fostering patient-centric approaches, we delve into the secrets behind elevating dental implant practices to new heights of success. Whether you're a seasoned professional or a newcomer to the field, this discussion offers essential insights for anyone looking to thrive in the evolving landscape of dental implant procedures.Tune in to learn how to schedule more consultations by connecting your marketing to your patient's journey!

In this episode of the "Take One Patient" podcast, host Julie Soukup introduces Dr. Grin Lord and Dr. Jolly from mpathic to discuss advancements in patient communication. The conversation highlights their work in using AI-driven performance feedback to improve doctor-patient communication.The development and implementation of AI-powered performance feedback for doctors aims to improve their communication skills, particularly empathy, active listening, and rapport building. Julie Soukup emphasized connecting communication behaviors with patient satisfaction scores, while Dr. Grin Lord stressed the need for direct comparison against teams and hospitals. In neurosurgery, effective communication and collaboration are crucial, with non-technical skills such as empathy, trust, and understanding predicting better surgical outcomes. Recording conversations can increase understanding and improve skills, and prioritizing the patient's understanding and engagement is essential throughout medical consultations.

Dr. Eric Wilke, is the next guest on Take 1: Patient Podcast with host Julie Soukup. Dr. Wilke is an Emergency Room Physician and COO of TECHealth discusses using video to automate patient communication for many patients who walk into the ER and leave with the same challenge. He discusses using new technology, recording, and AI to leverage the repetition with patients in the emergency room. This allows doctors and nurses to save time, specifically in discharge while still effectively educating these patients.

Dr. Ronnie Strickland, Remote Pharmacy Services at Cardinal discusses how outsourcing pharmacy fills gives floor pharmacists time for patient communication and focus on safety. He discusses what can be done from a remote virtual standpoint and how this can help protect patients. In rural, smaller hospitals, along with night shifts, often a nurse is required to be a nurse and a pharmacist. Outsourcing tools protect and intervene in errors, many of which are medication safety-related.

Dr. Al Carter, PharmD is the Executive Director and the CEO of the National Association of Boards of Pharmacy. He joins our host Julie Soukup, VP of The Medical Memory to discuss the imperative importance of educating patients about online and faux pharmacies.In our podcast, he discusses the importance of nurses educating patients about the concerns of misusing medication or utilizing illegitimate online pharmacies. He talks about the programs the State Board of Pharmacy is putting in place to track the dispensing of controlled substances, for not only pharmacists but for prescribers. Especially in the Pain Clinic era where some patients go state to state in hopes of 'beating the system.' A Platform that connected all systems to protect patients became imperative. What was incredibly powerful was his conversation about online Pharmacies. Over 95% of the pharmacies that are online are actually not credible. The concern and fear of this are that these can be pharmacies that are not licensed and not following FDA regulations. Many of the medications are laced or have no active ingredients. For some patients this can be fatal and over 109K patients died last year due to overdose, or taking something and not understanding what's in it. There are many ways to verify pharmacies, and he gives tips for doing so.

Sean Wood, VP of Our Medical Practice and Pharmacy Technician talks with Julie Soukup, VP of Sales for The Medical Memory about a newer way to look at patient discharge from hospital to homecare where the Clinical Pharmacy and Provider team are intimately involved to ensure successful outcomes and prevent readmission. He emphasizes the importance of ensuring there's no duplication, effective compliance, and other clinical directives. A multifaceted approach means a lot of information and a newer perspective on how to work with patients. So this system ensures patients stay compliant with their providers and medications. Everyone is informed, including patients and their families.

Dr. Hartzler leads the Pharm to Table team to help patients better manage chronic disease through functional and integrative medicine. In this podcast, she talks about the challenges nurses and discharge providers face to fully understand and educate patients about the medications that they take. Understanding time constraints and patient scheduling, she offers advice on how to support and educate patients via educational videos or programs like theirs. Most importantly, she talks about the need for reconciliation of current medications and looking at the patient as a whole.

Dr. Tanya Osborne-McKenzie joins Julie Soukup, Chief Nursing Officer of MLK Community Healthcare to discuss her experience growing and learning the specialty of leadership. She discusses ways to create change in a hospital system with 3 key factors. 1.) Make a business case for the quality of care via research and data 2.) Speak to the why 3.) Patient at the Center of business.

Louis Stout joins our host Julie Soukup from Providence Health care. Prior to his experience in the private sector, he was a US Army Nurse Corps Officer and a Healthcare Executive with more than 10 years leveraging a background of driving strategy, direction, and oversight for end-to-end organizational development ranging across government, the private sector, and international medical industries. He has traveled all over the world to learn how other cultures and communities approach healthcare, patient experience, and patient communication.

Jean Chirico from Eminent Medical Center talks with our host Julie Soukup. Jean comes with a wealth of inpatient, cardiovascular and clinical services before becoming Chief Nursing Officer at Eminent Medical Center. From her diverse experience in many specialties and clinics, she discusses how your community and colleagues can be the best resource for trying to implement new processes to strengthen culture and patient experience.

'The only way to avoid a surgical complication is to not have surgery.' Yet, when they do happen, how do you navigate that conversation with your patients especially when you are not the surgeon that did the surgery. Dr. Anthony Romeo, is a Shoulder, Elbow, Sports Medicine surgeon at Duly Health and Care, Chief Medical Editor for Orthopedics Today at Healio, and the Executive Vice President of the Musculoskeletal Institute. His experience and reputation have made him a renowned surgeon for treating revisions and supporting secondary (or more) surgeries when there are original complications. In this podcast, he talks live with our host, Julie Soukup, about how to talk with patients when things DON'T go right in their surgery, and how to talk with a patient about complications. Not only when you are the surgeon that completed the work, but also when you are the revisionist surgeon.

Jennifer Kovaleski, Reporter for Denver 7 News joins our host Julie Soukup as we discuss how Providers and Nurses can use different question types and styles to be more efficient, and learn more about their patients. Jennifer shares with us the tips and tricks she has learned to help people feel comfortable, get to the story quickly (or patient story), and the few questions she asks in all interviews to get the most (and best) information.

Dr. Kyle Hoedebecke is our guest with Podcast Host Julie Soukup. His IRB studies where he looks at the reading level of the information provided to patients.  One of which is where he looks at informed consent at a typical 12-13th grade level why that is, and a discussion about what to do with educational materials, video, and other multimedia measures.  Ensuring you're communicating to a patient on their level is incredibly important to achieve quality metrics.  Medical Memory supports video recording informed consents, pre-recording content, and providing this video medium to a patient for them, and their family to all review.

A qualified Success Coach, Clinical Psychologist, author, speaker, wife, and mother of two. For the past two decades, Sharon has worked on improving the health and well-being of high achievers who so often sacrifice their self-care as a result of work demands and get caught up with everyone else's expectations that they end up burning out at alarming rates.    Through the integration of psychology and mindfulness, she's created a comprehensive and transformative program that teaches stressed-out high achievers how to effectively navigate their work and personal life so they can thrive. 

Earning both a MD and JD at Mayo Medical School, Anesthesiologist Dr. Brian Wilhelmi discusses informed consents, recording consultations, and video documentation to help support providers and mitigate risk. Dr. Brian Wilhelmi is currently the Chair of Anesthesiology at St. Josephs Medical Center, Creighton University Medical School.  

As a physician whose practice has been heavily focused on chronic illness and pain, Dr. Belt sees that these patients are regular victims of medical gaslighting. She works with her patients to recognize gaslighting when it happens, as well as helping them to advocate for themselves. Dr. Belt also thinks that educating practitioners is a great step toward decreasing medical gaslighting incidents.

Dr. Soham Roy, a pediatric ENT surgeon joins us to discuss how aspects of communication change when the patient is a child.  In this podcast, we discuss how the dynamics change when the decision-maker isn't necessarily the patient, how to involve children in the communication process about their care, and different tips and tricks to consider when emotions are high with a sick child.  

Army Veteran and Patient Experience Expert, Germain McAuley talks about what she's learned with leadership rounding and how expert nurses and doctors communicate. A leader in Patient Experience, Hospital Excellence. Germaine, a retired Army vet discusses the essential things she's learned about patient communication and simple things ANY nurse leader or doctor can implement today. 

Take 1: PATIENT, a Podcast about communication excellence. This week we have Sherrine Washington! The dental and cosmetic space industry is known for being a 'cash business' when it comes to 'sales' and 'closing surgeries.' That being said, Dentists and consultants have to be much more aware of the way they communicate, and how they come across to their patients. What can other Doctors and Nurses take away from this other aspect of medicine. Sherrine MSW is a former Therapist turned award-winning Multi-Million Dollar Sales Coach & Trainer and Founder of Real Talk Sales Consulting LLC.  Sherrine Washington is an expert communicator for Dental and Cosmetic Sales.