Hiscall Technology Podcast

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Join experts from Hiscall, Inc., discuss ways you and your business can select new technologies for your communication needs, while discussing the latest technology business communication trends, news and use cases.

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    • Dec 3, 2024 LATEST EPISODE
    • monthly NEW EPISODES
    • 25m AVG DURATION
    • 58 EPISODES


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    Latest episodes from Hiscall Technology Podcast

    Exploring the Future of Business Communication with AI - HTP058

    Play Episode Listen Later Dec 3, 2024 27:17 Transcription Available


    In this episode, we are joined by Matt Hostiecki from Wildix, fresh off the success of the Hiscall Technology Showcase. Matt shares his journey in the telephony industry, going from a local distributor to an expert at Wildix, and provides insights into Wildix's evolution as a unified communication company. We dive into the world of artificial intelligence and its transformative impact on unified communications. Discover how Wildix leverages AI to enhance business operations through features like live transcription, chatbots, and voicebots. Matt explains how AI is simplifying complex tasks, enabling businesses to automate mundane processes, and focus on what truly matters. Stay tuned as we discuss the future possibilities of AI in business communication, including real-time translation features and advanced integrations. Experience how Wildix is pioneering these technologies and offering cutting-edge solutions for partners and clients. Join us on this exciting journey as we venture into the future of communication. Don't miss out!

    AI: Transforming Tomorrow's Business Today - HTP057

    Play Episode Listen Later Oct 31, 2024 20:51


    It's an exciting time to be in tech, with AI now the dominant trend in technology, widely applied both in the business and consumer worlds. AI is a powerful tool that transforms businesses by improving efficiency, enhancing customer experiences, and driving innovation. AI will undoubtedly play a crucial role in shaping the future of business, and Hiscall is right here to help you on that journey.

    AVAYA Engage 2023 Recap - HTP056

    Play Episode Listen Later Jul 1, 2023 29:16


    Several Hiscall associates joined thousands of Avaya employees, customers, and partners at AVAYA Engage 2023. Tom Ward makes a repeat visit on this episode to highlight and recap our time at the conference. We touch on “Innovation Without Disruption,” CX, and Avaya news.

    CEO - Do the Right Things - HTP055

    Play Episode Listen Later Jun 1, 2023 31:36


    President/CEO Gary Luffman and Chuck Culwell discuss a recent trip to Denver, CO for Mitel Next. They talk about Mitel news, timing in life, relationships, doing the right things, and Mitel news. Gary also makes an exciting Hiscall announcement.

    Meet the Team: Hiscall Middle TN Sales Lori, Trisha, and Tom - HTP054

    Play Episode Listen Later May 1, 2023 29:07


    Enjoy this conversation as we continue our series introducing our Sales Team. On this episode we are joined by veteran sales executives. We discuss relationships and handling rejection.

    Meet the Team: Hiscall Middle TN Sales - HTP053

    Play Episode Listen Later Apr 15, 2023 45:03


    Enjoy this conversation as we continue our series introducing our Sales Team. This time Archibold, Ian, and Mike join us in the Studio C.

    Meet the Team: Hiscall East TN Sales - HTP052

    Play Episode Listen Later Apr 1, 2023 28:24


    Enjoy this conversation with three of Hiscall's sales team out of our Knoxville office. Around the table are many years of sales and technology experience. Diane, Gerard, and Scott join us to talk about sales. Listen to their heart and passions.

    Elevate Customer Interactions - HTP051

    Play Episode Listen Later Mar 1, 2023 32:39


    Prioritizing customer experience is a top priority today for business. Consistency in customer experience is a key factor. Consistency across different methods of communication can be challenging. On this episode, we are joined by Steve Jones from CallCorp to discuss delivering superior customer experiences through Contact Center as a Service (CCaaS).

    Leads to Changes with President & CEO - HTP050

    Play Episode Listen Later Jan 1, 2023 28:34


    It has been said that change brings opportunities. On this episode, Hiscall President & CEO Gary Luffman discusses changes and how the company has seized on opportunities for growth with new services and new employees. He also talks about getting quality leads to generate more revenue for the company.

    A Christmas Message from Hiscall - HTP049

    Play Episode Listen Later Dec 13, 2022 10:33


    On this special edition of the Hiscall Technology Podcast, we share a special message from Hiscall.

    Kaizen with Terrence Bates - HTP048

    Play Episode Listen Later Sep 1, 2022 23:05


    On this episode, meet Hiscall's Sales Manager Terrence Bates. We discuss Kaizen, or good change, through continuous improvement and his goals for Hiscall sales.

    Ransomware - A CEO Perspective - HTP047

    Play Episode Listen Later Jul 1, 2022 33:36


    On this episode of the Hiscall Technology Podcast, Chuck Culwell is joined by Hiscall President/CEO Gary Luffman to discuss ransomware. Gary shares his knowledge to protect your business and some action items should you be attacked.

    Let Freedom Ring - HTP046

    Play Episode Listen Later Jun 1, 2022 15:11


    On this episode of the Hiscall Technology Podcast, we highlight our upcoming webinar on Hiscall Cloud Services, titled ”Let Freedom Ring”. Discover how HCS improves business communications and saves you money.

    Ava Security: Simple & Smart - HTP045

    Play Episode Listen Later May 1, 2022 38:51


    The best security is proactive. Ava, a Motorola Solutions Company, provides open cloud-native video security to safeguard your people and assets. We discuss protecting your business and mission with Ava's intelligent cloud-based video management system analyzing all your camera feeds for proactive notifications and operational insights.

    Just the Facts with Brightmetrics - HTP044

    Play Episode Listen Later Apr 1, 2022 31:36


    Good business decisions are made with good business data. Our guest for this episode is Peter from Brightmetrics. We discuss data analytics and reporting for unique and efficient insights to help you make good decisions.   Remember: Data is critical for consistent and reliable decision-making. Data helps us make better business decisions!

    We've Got The Power With Eaton - HTP043

    Play Episode Listen Later Mar 1, 2022 38:44


    Eaton joins us to explore 9 common power challenges addressed with Eaton Uninterruptible Power Supplies (UPS). Do you know the number one enemy to UPS batteries? Additional details can be found https://www.eaton.com/us/en-us/products/backup-power-ups-surge-it-power-distribution/backup-power-ups/9-common-power-problems.html

    Experience a Super Event with Mitel - HTP042

    Play Episode Listen Later Feb 1, 2022 26:27


    This episode of the podcast highlights several Mitel products leading up to our football themed webinar covering MiTeam Meetings, IP Desk Phones, MiContact Center Business, and Mitel integration with Microsoft Teams. Additional event details are available https://www.hiscall.com/webinar-be-a-part-of-a-winning-team-with-mitel-hiscall/

    Connecting with the CEO for 2022 - HTP041

    Play Episode Listen Later Jan 1, 2022 23:42


    On this episode, Hiscall President & CEO Gary Luffman joins us to reflect on the successes of 2021 and anticipating 2022. He discusses business success in 2021, our new offering Hiscall Voice Connect, Security Cameras, and IP Paging.

    Elevate Collaboration with Jabra - HTP040

    Play Episode Listen Later Dec 1, 2021 14:14


    On this episode of the podcast, we add video for the first time. Jabra recorded a video discussing their PanaCast Series video cameras. The portfolio of products is engineered to elevate your collaboration experience. Check out our video version of this podcast on our YouTube Channel: https://youtu.be/rxQ0nbShozc

    STIR/SHAKEN with Two Chucks - HTP039

    Play Episode Listen Later Nov 1, 2021 28:28


    On this episode, podcast host Chuck is joined by Chuck French of Mutare. Chuck explains STIR/SHAKEN in a way that helps make sense of the framework used to authenticate callers in real-time and identify illegal calls. Below are links to Mutare's website with STIR/SHAKEN documents authored by Chuck French. https://www.mutare.com/spoof-proofing-enterprise-voice-network/ https://www.mutare.com/traced-act-stir-shaken/ https://www.mutare.com/chuck-french/

    Ticking Away The Moments - HTP038

    Play Episode Listen Later Oct 1, 2021 21:07


    Bob Dylan sang “Times They Are A-Changin”. In technology, change is the about the only constant. Time is critical in a digital world. On this episode, Tom Ward joins us once again to discuss Sapling Synchronized Clock Systems.

    PoE Lighting is Good - HTP037

    Play Episode Listen Later Sep 1, 2021 14:33


    We know light is good. Lighting is great, but when you combine lighting and network it is only getting better. The future of low voltage lighting is so bright, we've got to wear shades. On this episode we highlight a PoE lighting system.

    Hear & Be Heard - HTP036

    Play Episode Listen Later Aug 1, 2021 22:17


    Sound plays an essential role in our lives. Headset features and technologies continue to make significant advances allowing us to hear and be heard when communicating the many different ways we communicate these days. In this episode, Chuck Culwell describes some new headset features and functions.  

    We Meet Again

    Play Episode Listen Later Jul 1, 2021 23:03


    Video is here to stay. Video meetings are the preferred method for distributed and remote teams to collaborate and staying in touch. On this episode, we are joined by Tina from Sangoma to review their 'Meet' Video Conference solution and best practices for video meetings to increase engagement.   Check out past HTP Episodes featuring Tina from Sangoma: Addressing the Office Fax - HTP Episode 025 Award-Winning Business Phone System - HTP Episode 006

    Every Business Needs a H.E.R.O. - HTP034

    Play Episode Listen Later Jun 1, 2021 36:23


    The H.E.R.O program is Hiscall's answer to the uncertainty of doing business when a crisis occurs.  H.E.R.O. (Hiscall Emergency Response Operations) encompasses Hiscall's entire service infrastructure, mobilized to provide Hiscall customers with access to a level of service investment, responsiveness and expertise that will keep your business moving forward through an emergency situation.

    The Great SIParator - HTP033

    Play Episode Listen Later May 1, 2021 38:08


    SBC’s are more than SIP trunks. On this episode, Chuck has guests from ingate Systems to discuss Session Border Controllers. We define their role, when you need one, and options for deployment.

    SIP Away

    Play Episode Listen Later Apr 1, 2021 26:05


    Session Initiation Protocol (SIP) has changed enterprise communications. On this episode, we discuss SIP and its use in business communications applications, desk phones, and SIP trunks.

    Cyber Actors

    Play Episode Listen Later Mar 1, 2021 17:29


    Cyber threats come from within your organization and outside your organization. This episode looks at some of the cybersecurity’s bad actors and their motivations that drive them.          

    Cybersecurity is Deceptive

    Play Episode Listen Later Feb 1, 2021 21:35


    Cybercriminals use increasingly sophisticated techniques to trick and manipulate people to provide sensitive information, credentials, or access to network systems. On this episode we discuss some of the most common social engineering techniques used by cybercriminals.

    You've Got To Be Tough - Celebrating 25 Years

    Play Episode Listen Later Jan 1, 2021 41:47


    Many companies come and go through the years. Reaching 25 years in business is worthy of a celebration. On this episode, Chuck is joined by Hiscall President and CEO to discuss 25 years in business, changing technologies, and moving forward.

    Our Christmas 2020 Message

    Play Episode Listen Later Dec 15, 2020 3:55


    The Hiscall Technology Podcast will continue bringing new content in 2021. As we wrap up 2020, here is a quick message from Chuck Culwell, our podcast host. Hiscall wishes you a safe and Merry Christmas.  

    Communicating and Working from Home - HTP027

    Play Episode Listen Later Mar 15, 2020 28:39


    With recent tornados disrupting businesses in middle Tennessee and Coronavirus impacting business around the world, implementing alternatives for working has become increasingly important to businesses. Extending business communications to work-at-home or remote workers is valuable for business continuity and disaster recovery. On this episode, our host Chuck Culwell discusses some of the options to keep employees communicating.

    A Mile Wide An Inch Deep - HTP026

    Play Episode Listen Later Mar 1, 2020 27:38


    An interesting conversation with Tom Ward, Complex Applications Specialist at Hiscall. Tom is well versed in technologies across the industry. We celebrate his 2019 successes and interesting technologies that solve unique problems for customers, including UCaaS, CCaaS, and advancements in overhead paging. *Editor Note: Restaurant referenced in podcast episode is incorrectly called Moonbeams. Correct restaurant name is Moondance Grill.

    Addressing the Office FAX - HTP025

    Play Episode Listen Later Feb 15, 2020 16:20


    FAX is one of the oldest communications technologies and still widely used today. On this episode, Tina Caudle discusses Sangoma's solution addressing FAX for modern communications networks. FAXstation is a cost effective, reliable, and secure FAX over IP (FoIP) solution.

    A CEO's Vision - HTP024

    Play Episode Listen Later Feb 1, 2020 32:46


    If you take care of customers, the bottom line will take care of itself. Gary Luffman, President & CEO of Hiscall, is our guest on this episode. We discuss Hiscall's story from his vision to start a new business, its evolution, and plans for 2020.

    Not Just The Tech - HTP023

    Play Episode Listen Later Jan 15, 2020 21:11


    Jim Sevier says, "Technology does not make things better. It only amplifies what is currently happening." Jim is coach and business consultant. His program "The Coachable" teaches navigating transitions and leveraging technology to be better. On this episode we discuss partnering for nirvana.

    Another Device, Another Call - HTP022

    Play Episode Listen Later Jan 1, 2020 18:15


    When it comes to business communications devices, one size does not fit all. While the desktop phone may remain the preferred device for business communications, softphone and mobile device usage is increasing. On this episode we explore recent findings related to device usage. Chuck also provides a quick recap of highlights of 2019 Hiscall Technology Podcast episodes.

    To BICSI or not to BICSI - HTP021

    Play Episode Listen Later Dec 15, 2019 23:11


    BICSI certifications are very important to ensure your vendor is current and installing your infrastructure to current standards and codes. On this episode, we talk with Hiscall Director of Operations Lucas Luffman and Operations Manager Joseph Hines. Hiscall’s infrastructure department has become a big part of the business. In large part to the effort Lucas and Joseph have invested in growing the business.

    Stop Voice SPAM & Robocalls Part 2 - HTP020

    Play Episode Listen Later Nov 30, 2019 24:22


    After defining the Voice Spam problem in part 1 of this episode with Mutare, part 2 describes the technical details and requirements of the solution. We continue our conversation with Rich Quatrocchi on Mutare’s enterprise Spam Filter application.

    Stop Voice SPAM & Robocalls Part 1 - HTP019

    Play Episode Listen Later Nov 15, 2019 20:14


    Mutare Software joins us on this episode to discuss Mutare SPAM Filter. Part 1 of the conversation defines the problem and quantifies it in lost dollars, lost time, and lost productivity. For more details on Mutare SPAM Filter, check out their website. https://www.mutare.com/solutions/spam-filter

    Tech Talk with Tony - HTP018

    Play Episode Listen Later Oct 16, 2019 20:22


    Chuck is joined by Hiscall Director of Sales to talk tech news. We talk state of Hiscall sales, Hiscall updates, and industry news, including Avaya and RingCentral partnership and new President & CEO at Mitel.

    Long Live Business Phones - HTP017

    Play Episode Listen Later Sep 30, 2019 28:01


    We continue to read the desk phone is on its way out for businesses. However, we continue to see the number of IP desk phones increasing. On this episode, Lenworth Gordon joins us from Mitel. We discuss the state of desk phones and exciting news for Mitel customers.

    SpinetiX: Every Picture Tells A Story - HTP016

    Play Episode Listen Later Aug 31, 2019 22:14


    Devin Hunter, Regional Manager at SpinetiX, recently visited Hiscall. While at the office, he records this episode to discuss SpinetiX digital signage. Every business has stories to share and messages to communicate that better engage with customers, partners, and employees.

    Revolutionize Your Faxing - HTP015

    Play Episode Listen Later Aug 12, 2019 25:26


    XM Fax makes sending and receiving faxes easy, secure, and reliable. On this episode we are joined by Rich Bott. Rich is Solution Architect Manager at XMedius. He shares years of experience and knowledge of the Fax industry and the best electronic fax service on the market.

    Blockchain Ensures Business Outcomes - HTP014

    Play Episode Listen Later Jul 31, 2019 24:20


    In a third episode with Scansource CTO Greg Dixon, we discuss a third technology in digital transformation and business outcomes. Blockchain technologies are innovating rapidly and constantly evolving. In our previous episodes, Greg talked with us about IoT and AI.

    Artificial Intelligence in Context - HTP013

    Play Episode Listen Later Jul 15, 2019 24:50


    Greg Dixon, CTO at Scansource, joins us to continue a discussion of some technologies behind Digital Transformation. This episode is a follow up to the first episode, "Scansource CTO on IOT".  On his 2nd appearance, Greg puts Artificial Intelligence (AI) in context for a digital era.

    XM Connect: Enterprise-Class Unified Communications - HTP012

    Play Episode Listen Later Jun 30, 2019 27:57


    XMedius is a global leader in the field of enterprise communications solutions. XM Connect (formerly AVST CX-E) delivers enterprise-grade communications applications on-premises and cloud enabling businesses to benefit from secure and unified communications to improve individual and team productivity. On this episode, our guest is Tom Minifie, VP & GM, Voice Solutions at XMedius.

    Hiscall Technology Showcase 2019 Preview - HTP011

    Play Episode Listen Later Jun 15, 2019 18:19


    Fellow Hiscall team members Tiffany & Tony join Chuck for a preview of Hiscall’s 11th Hiscall Technology Showcase (HTS). HTS is an activity packed, 1-day educational event allowing attendees to experience technologies available for today’s business communications.  You will gain real value from the products and technology, hands-on demonstrations, and face-to-face meetings with product manufacturers. HTS is a free, yearly event you don’t want to miss! Enjoy listening to this episode and get more information at http://www.hiscall.com/hts.

    Earning Trust & Saving Money with Technology - HTP010

    Play Episode Listen Later May 31, 2019 21:08


    On this episode, we discuss earning trust and saving money with Carrier Services that provide opportunities to make technology improvements. Patricia Terry is one of Hiscall's Account Consultants that continually leads her accounts to save money and implement technology enhancements. She leverages Hiscall's technical staff to discover where Hiscall can best help customers.

    The Largest Show - HTP009

    Play Episode Listen Later May 15, 2019 20:55


    Chuck is joined by Steve Sentell. Steve is Contracts Manager at Hiscall. Chuck and Steve discuss highlights of new technologies and experiences from recent a recent trip to ISC West. ISC West is the largest security industry trade show in the United States.

    Exciting Cloud Announcement from Hiscall - HTP008

    Play Episode Listen Later Apr 30, 2019 27:36


    Gary Luffman is President/CEO of Hiscall, Inc. He and his wife started Hiscall over two decades ago. He continues to lead the company in bringing innovative solutions and services that communicate tomorrow's business needs today.   On this episode, he and Chuck discuss an exciting announcement for Hiscall customers and prospects. Hiscall has developed an Unified Communications as a Service (UCaaS) offer for customers that want to move their communications to the cloud. Gary explains why Hiscall invested in the solution to differentiate from other offerings.   Additional information about Hiscall's Cloud Services is available at www.Hiscall.com  

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