Podcasts about Mitel

“Gone are the days when service providers could differentiate on call minutes alone. Today, success depends on analytics, integrations, and delivering real-time value to customers.” — John Christian, Vice President of Marketing, Akixi In this special podcast presented by TR Publications and the Cloud Communications Alliance (CCA), Technology Reseller News publisher Doug Green speaks with John Christian, Vice President of Marketing at Akixi, a CCA member and a leading provider of cloud-based value-added services for service providers. Akixi helps service providers deepen customer engagement and generate new revenue through a robust suite of capabilities including advanced call analytics, CRM integration, and real-time call intelligence. The Akixi platform supports seamless provisioning across platforms like Microsoft Teams, Webex, and BroadWorks. Migration and Market Forces Christian highlights the accelerating shift away from legacy PBX platforms such as Avaya, Mitel, and CUCM—driven not only by end-of-life announcements and reduced vendor focus but also by the pull of modern cloud-based solutions. This dual push-pull dynamic is compelling more businesses to modernize their communications infrastructure. Beyond the Seat and the Minute While platforms like Microsoft Teams and Webex have captured collaboration and call control, Christian argues that native analytics capabilities often fall short. This opens an opportunity for service providers to differentiate with value-added services like real-time analytics, especially in regulated or high-demand environments such as healthcare. “Real-time visibility into call behavior is no longer a luxury—it's a competitive necessity,” Christian says, citing examples such as doctors' offices that rely on precise call management for appointment scheduling and patient response. Redefining Contact Center Needs Christian notes a shift in how contact center functionality is being consumed. Instead of investing in large, complex platforms, organizations now seek modular, scalable features such as call recording and CRM integration—without needing hundreds of agents. He explains that Akixi enables service providers to offer these components as standalone tools or bundled solutions, meeting the evolving needs of midsize and enterprise clients while maintaining a lighter implementation footprint. Competitive Landscape With the growing number of Microsoft-certified partners and Direct Routing providers, the market for Teams-based voice services has become saturated. Akixi enables service providers to stand out by layering critical customer experience tools onto their voice offerings—tools that directly support performance metrics, compliance, and operational efficiency. “We're empowering over 100 service providers to build differentiated solutions,” Christian says. “Those who succeed are the ones who go beyond the basics and meet their customers' specific expectations.” Learn More For more information, visit akixi.com or connect with John Christian on LinkedIn.

In this episode, Eric Hanson, CMO of Mitel, shares insights on repositioning a long-established company to navigate industry shifts and challenge modern market hype. Eric dives into strategies for aligning sales, marketing, and product teams, overcoming the pandemic's impact, and ensuring long-term success in a hybrid business communications landscape. Tune in to learn how to redefine a brand's story while maintaining core values in a dynamic market environment.

UCaaS is not a final destination: Mitel's Luiz Domingos On Mitel Common Communications Framework, Mitel, Zoom Partnership, It's just another option that comes as part of this kind of solution “UCaaS is not a final destination,” says Luiz Domingos, Mitel's CTO. “It's just another option that comes as part of this kind of solution. That's how we see it.” Domingos tells us that, based on customer feedback, Mitel developed the Mitel Common Communications Framework. “The Mitel Common Communications Framework is a blueprint. It's the evolution of our hybrid communication solutions encompassing products and services. By definition, a hybrid solution, a hybrid deployment, is a combination of certain applications on-premise, hosted, private clouds, and the SaaS, UCaaS type of deployments. All of them supporting and providing services to the customer. So, there's some research done recently by Frost and Sullivan and also our checks with our customers. The majority of the customers out there are utilizing hybrid deployments. So, this is a figure that will remain the same for the next three years. Over 80% of customers are hybrid. A small amount of customers are either full premise or full cloud.” In this podcast, Domingos also discusses the just-announced partnership between Mitel and Zoom. “At Zoom, we found a partner that believes that as well. So the option or the opportunity to work with Zoom and partner really addresses the hybrid deployment and combines Zoom Workplace, and Zoom AI Companion, with Mitel's flagship communication platforms, our platforms for voice, with all the infrastructure that we created through the years, 70 plus million users out there, with the opportunity now of bringing Zoom capabilities into those customers, ensuring that there is a Zoom-first experience adapted to the Mitel's hybrid portfolio. For us, the hybrid model in this case for enterprises will bring security, the control, and will take the best of both worlds scenario, correct? We're taking the mission-critical communications and the long-term experience that Mitel has in the marketplace.” Earlier this month, Mitel and Zoom announced a strategic partnership designed to empower enterprises worldwide with a unique hybrid cloud solution that combines Zoom Workplace and Zoom AI Companion with Mitel's flagship communications platform in a modern, deeply integrated communication experience. The partnership will introduce a Zoom-first experience within Mitel's hybrid portfolio, including access to the full Zoom Workplace platform, which works seamlessly with existing Mitel investments. “Our contact center is evolving and we're into our next-generation program that will create the solutions that our customers need for AI and AI integration into our portfolio,” adds Domingos. “We're taking advantage of our large technology partnership community that are bringing very good products that augment the solutions around our voice and collaboration and contact center applications. One of them, I can illustrate a few of them. We have a company called PolyAI, and a company called Talkative that are providing very good entry levels or interesting entry points to our contact centers, particularly when you talk about chat, speech, and also capabilities for AI around virtual agents and analysts and analysts on the material that we create. On the opposite direction, taking insights out of our contact center, we have several partnerships.” Read the latest news and views on Mitel Zoom and Mitel announce strategic partnership to deliver differentiated AI-first hybrid communications and collaboration solution for enterprises worldwide Mitel's New Common Communications Framework: A Game-Changer for Hybrid UC Solutions Unlocking Hybrid Unified Communications: Mitel's Cloud Strategies, Security Measures, and Future Innovations, Evan Kirstel Blog  https://youtu.be/Xp2N6KMOB-E

Cavell Summit North America 2024 Set To Help Explore Industry Challenges As Cloud Communications Transforms, Podcast What can you do as a business to differentiate and be successful in the future? “We're seeing the markets in a bit of a slate of flux at the moment, a lot of people are trying to understand: what is their role,” says Dom Black, principal analyst at Cavell. “What is the role of the channel? How do we differentiate from each other? Every single product is looking pretty similar out there. So, what can you do as a business to differentiate and be successful in the future?”  The survey involved over a thousand decision-makers, including people from across the industry. “We provide in-depth research looking at how the markets are changing and helping service providers, vendors, MSPs, and channel organizations understand what is the role of their technology stack, how that is going to change in the future, and what they can do to be successful selling that.” Next week, the Cavell Summit North America 2024 will occur in New York City, bringing together the leaders, innovators, and thought leaders in the cloud communications industry. Cavell's highly regarded State of the Market report will be presented right at the start of the event, along with remarks from Cavell Director Matt Townend. That report will set the stage for a packed schedule of presentations, panels, and more. “We've got the likes of Zoom, Microsoft, Cisco, and companies like 2600Hz/Ooma and Dstny. major telcos like Comcast, Verizon, and TELUS coming and speaking as well as some of those other vendors people like Intermedia. We've got the CTO of Five9 coming to speak along with the CMO of Mitel coming to speak. we've got Vonage coming along to speak. If you're not there we don't know why you're not.” Cavell Summit North America Focused on the US market, Cavell Summit North America presents the latest knowledge and opportunities within the UCaaS and CCaaS landscape to equip service providers, vendors, and investors with actionable insights. The1-day event consists of keynotes, panels, networking opportunities, and roundtable discussions from industry-leading providers and is led by Cavell's research team who will be sharing their latest insights on the market. This event is for telcos, cloud communications service providers, MSPs, channel providers, and vendors who are looking to gain a greater understanding of the market and opportunities to maximize future growth. While in New York, don't miss out on the CCA Financial Summit experience. Enjoy a networking dinner at Bryant Park Grill at 6 pm on October 1st after the Cavell Summit, followed by the CCA Financial Summit with breakfast and lunch the day after. Requires separate registration.

Join host Sarah Morse on this episode of Digital Marketing Master Archive Edition as she sits down with Reza Kamran, the former Senior Director of Product Marketing at Mitel. Reza shares his insights on the dynamic world of business communications, detailing Mitel's strategic shifts from on-premise PBX systems to innovative cloud-based solutions during his time as Senior Director. He discusses the complexities of targeting the midmarket sector, the importance of understanding customer needs, and how Mitel was leveraging partnerships to drive growth. Whether you're interested in cloud communications, product marketing, or the future of business connectivity, this episode offers valuable perspectives from an industry leader.

Joan Joffe, the founder of Joffe Associates who would later play a pivotal role in the launch of South Africa's mobile industry, began her IT career writing machine code on an ICL (then ICT) mainframe. Joffe, who introduced the IBM PC to South Africa in the early 1980s (much to IBM South Africa's chagrin), has a storied career going all the way back to the late 1950s. Indeed, one of the first projects in which she was involved was developing the very first computerised payroll system for the SA Railways (now Transnet). In this latest episode of the popular TCS Legends interview series, Joffe tells TechCentral editor Duncan McLeod about her early career, what led to her striking out on her own with Joffe Associates, and how she eventually became marketing director for Vodacom during its start-up years. What many people might not know about Joffe is that she even had a stint as a technology journalist at one point in her career, writing a column for FinanceWeek, a now-defunct business magazine. In this episode of TCS Legends, Joffe chats about: • Her studies at Wits University; • Her early programming career; • Her time in the US, where she worked for Wells Fargo Bank and Standard Oil; • Her time as a saleswoman for HP selling pocket calculators and how that led to her securing an HP dealership and the formation of Joffe Associates; • The launch by Joffe Associates of the IBM PC in South Africa and Joffe's clashes with local IBM management at the time; • The sale of Joffe Associates to Datakor, and why it was a disaster; • The Vodacom opportunity and what was involved in lauching South Africa's first mobile operator; • The battle over Vodacom's advertising agencies; • Working with Vodacom's founding CEO, Alan Knott-Craig; • Meeting Nelson Mandela; • The early skirmishes with MTN; and • The launch of the Vodacom Foundation. Joffe, who succeeded in a male-dominated industry, went on to become a founding member of Nozala Investments. She has also served on the boards of various organisations, including the CSIR, Datacentrix and a number of non-profit organisations. Among other accolades and awards, she is a recipient of the Wits University Lifetime Award for Entrepreneurship. Don't miss this fascinating interview with a pioneering woman in South Africa's IT industry – and a true legend of the sector. *** TCS Legends is powered by Mitel. For all your Unified Communications and Customer Experience needs, visit Mitel.com. *** TechCentral

Storied communications brand strives to meet customers where are on the migration path “It's a hybrid setting,” Martin Bitzinger of Mitel. “Some portions are going to be delivered out of the cloud. Other portions are maybe delivered out of some sort of private cloud that could have data sovereignty reasons, that could have security reasons, that could have performance reasons in terms of how real-time requirements, especially with AI entering the picture, there are fundamental requirements … or there could be cost reasons as well in many cases where it might be fundamentally cheaper to do things, one way versus the other. In late April, Mitel unveiled a unveiled a portfolio strategy emphasizing hybrid, vertically integrated, and multimodal solutions. In this podcast, Martin outlines Mitel's view of how to best serve today's enterprise. We demystify cloud communications and discuss digital transformation in practical terms. One of the big takeaways, in this podcast, is the acknowledgement of how different verticals will need different solution sets. A big focus is on frontline workers, almost half the workforce and the people everyone depends on for food, hospital, education, first responder, basic industries, and much more. We learn about Multimodal Capabilities for Frontline Workers. Visit www.mitel.com

Softline co-founder and former CEO Ivan Epstein is TechCentral's guest in the latest episode of TCS Legends. Epstein, who co-founded Softline in 1988 with Alan Osrin, chats to host Duarte da Silva – who also happens to have been the first guest on TCS Legends – about the early days of Softline, its listing on the JSE and its eventual sale to Sage. It was a heady time in South Africa's nascent IT sector, and Epstein relates interesting titbits from that time, including what was involved in the JSE listing and the eventual sale to Sage. It's a fascinating story, not only about a successful South African business, but also the people behind it. TCS Legends is powered by Mitel. For all your Unified Communications and Customer Experience needs, visit Mitel.com. TechCentral

What's up everyone, today we have the pleasure of sitting down with Dr. Julz James, Senior Marketing Ops Manager at 6sense and Adjunct Professor at St. Edwards University. Summary: Jul is a marketing ops leader and a martech Professor who's rewriting the rulebook on how to navigate the martech galaxy. She walks us through automation inception, like a dream within a dream, and how she's leveraged an iPaaS tool to automate her automations. She also unravels intent data and how her team has moved beyond lead scoring to adopt account scoring. Sprinkle in her freelance learnings, and you've got a recipe for someone who's not just working in marketing ops but thriving, bringing fresh insights and strategies to the classroom. This episode is a nice reminder that with a bit of curiosity, a dash of adaptability, and a love for teaching, the galaxy of martech tools isn't just approachable—it's yours to automate.About JulzJulz got her start wearing multiple marketing hats including website management and SEO for variety of SMBs and later a big recruiting firm Julz then decided to go back to school to pursue a PhD at the University of South Wales, undertaking work-based doctoral research while working with an growing ecomm companyShe later worked as a Marketing Automation Manager at a few different tech companies including Mitel and a talent software startupJulz then decided to move from the UK to Austin Texas to take an Assistant Professor of Marketing gig at St. Edwards University and is currently still a Part-time Adjunct ProfessorShe also started freelancing in marketing operations and would later join Blue Prism as their srn Marketing Ops ManagerFinally she had a short stint at Adobe before settling in at 6sense where she's currently leading Marketing OperationsA New Approach to Educating the Modern MarketerImagine walking into a marketing class and instead of cracking open a dusty textbook that smells like the '80s, you're handed a sandbox loaded with today's leading marketing software. This isn't a scene from a futuristic movie; it's what Julz is bringing to the table in her marketing courses. Gone are the days of learning marketing theories that feel like a DVD. Julz has swapped them for lessons on the tools that marketers actually use in their jobs today.Julz loves teaching not for the sake of it but for the lightbulb moments she sees in her students when they connect the dots between class material and their day jobs in marketing. She draws from her own reservoir of experiences, sharing how she navigates the marketing world with tools like Marketo and Salesforce, making her classes a treasure trove of real-life wisdom.Her approach is refreshingly practical. Remember learning about the four P's and Porter's Five Forces? Julz believes those concepts are as relevant to today's marketing as a pager is to personal communication. Instead, she's all about diving into the digital tools that shape modern marketing strategies, shifting the focus from memorizing models to mastering martech.Creating course content is no walk in the park, especially when the galaxy of martech tools changes faster than you can hit refresh. But Julz is on top of it, crafting her materials from a blend of up-to-the-minute blogs, community discussions, and the latest ebooks. It's about making sure her students aren't just keeping pace but are ahead of the curve, ready to apply what they've learned in real-time scenarios.Key takeaway: If you're in marketing and looking to make your mark, take a page out of Julz's playbook. Forget the dry theories that gather dust on a shelf. It's all about rolling up your sleeves and getting your hands dirty with the tech that's shaping our world right now. Being quick on your feet, always hungry to learn something new, and getting cozy with the latest martech? That's the secret sauce for not just making it but also having fun.Unlocking the Secrets of Martech Without Coding SkillsEver think you need to be a coding guru to rock at marketing tech? Julz has some news for you: that's not the case. Picture this: you're more like a tech-savvy wizard, weaving different digital tools together, making them do exactly what marketing needs them to do. And guess what? You don't need to write lines of code to pull it off.Julz puts it simply – her gig in marketing operations is kind of like being an IT whiz but all jazzed up for marketing. You get systems to play nice with each other, not by coding from scratch but by knowing just enough to make smart tweaks here and there. It's like knowing how to change a tire without being a mechanic. Sure, dipping your toes into HTML or JavaScript is helpful, especially when you need to adjust something small on a website or in an email. But the real game? It's all about seeing the big picture, understanding how different platforms and tools fit into the marketing puzzle.Drawing from her own adventures, Julz shares how her journey through engineering and tinkering with gadgets wasn't about the math or the mechanics but about solving puzzles and being curious. Whether it's figuring out why a campaign isn't performing or integrating a new tool into the tech stack, it's this curiosity and problem-solving drive that counts.Here's the kicker: the world of marketing tech is becoming more user-friendly by the day. Tools that used to require a developer to set up can now be managed with a few clicks and drags. This shift doesn't mean technical skills aren't valuable; it just means the focus is shifting towards strategy and understanding how to connect the dots between different technologies to create a seamless marketing engine.Key takeaway: Jumping into marketing tech doesn't mean you need to bury yourself in code. It's all about understanding the flow between different tools and technologies and using that knowledge to craft marketing strategies that hit the mark. So, if you're curious, ready to tackle problems, and can think on your feet, you're already well on your way to making a big splash in martech, no coding required.Why Qualified Accounts Beat MQLs in Modern MarketingWhen Julz landed at 6sense, she walked into a whole new playbook for marketing ops. Gone were the days of obsessing over who's scoring what in leads. Here, it was all about tuning into accounts showing us buying signals, loud and clear. It took her a hot minute — okay, six months — to really get why they weren't sweating over lead scores. Ditching lead scoring felt like saying goodbye to an old friend, but it opened her eyes to a smarter way to connect with potential buyers.Think of it this way: It's not about waiting for someone to wave a flag saying, "Hey, I downloaded your ebook!" It's about catching those signals that someone's already scoping you out, ready to chat about what you do. They call these signals from their AI buddy at 6sense, the 6QAs. It's like having a secret decoder ring that shows them who's already thinking about buying without them having to say a word.But here's the wild part: Once you spot these ready-to-buy accounts, how do you know who to talk to? That's where things get really interesting. They dove into their win stories and figured out who's usually in on the buying decision. Not by names, but by their roles. Are they in ops? Sales? Marketing? This wasn't just a wild guess; it's about knowing the committee that's going to nod yes or no to what you offer.Their sales conversations shifted dramatically. Instead of chasing down every single lead, they started having real talks with the right folks in these companies, all thanks to a mix of their own tools and a hefty dose of strategy. They're not just throwing darts...

TechCentral is thrilled to bring you an interview with Mike Lawrie, a pioneering figure at Rhodes University who helped bring e-mail and later the internet to South Africa. In this episode of TCS Legends – the podcast series that features interviews with (and about) some of the leading figures who helped shape South Africa's technology sector into what it is today – TechCentral editor Duncan McLeod sat down with Lawrie to chat about the ground-breaking work that happened at Rhodes University in the early days of the internet. In this episode, Lawrie shares wonderful anecdotes about that time at Rhodes, and why the Eastern Cape university was able to achieve things its bigger rivals in the cities couldn't – or wouldn't – during the height of apartheid. Lawrie remembers many of his colleagues at Rhodes at the time, and the role they played in connecting South African universities to e-mail, and later to the internet. Episodes 1 and 2 of TCS Legends featured well-known investor and businessman Duarte da Silva, who reminisced about some of the business leaders that helped build South Africa's tech industry. Episode 3, featuring Hein Engelbrecht and Carlos Vizcarra, turned the focus to the late Mustek founder David Kan. TCS Legends is a by-invitation-only, editorially driven tech show that builds on TechCentral's credible, market-leading podcast productions. TCS Legends is powered by Mitel. For all your unified communications and customer experience needs, visit Mitel.com. TechCentral

David Kan, the late founder and former CEO of Mustek, is the focus of episode 3 of TechCentral's new podcast series, TCS Legends – powered by Mitel. In this episode, TechCentral editor Duncan McLeod is joined by Mustek CEO Hein Engelbrecht and Carlos Vizcarra, CEO of CPS Technologies, who was close friends with Kan for decades, for a wide-ranging discussion on the man's life and achievements. Kan founded Mustek in 1987 as a technology importer and distributor, and the company quickly became known for its locally manufactured line of Mecer PCs. Today it's one of the country's biggest technology distributors, and is listed on the JSE. Kan, who passed away in 2022 at just 62, was born in Taipei. He worked various menial jobs in his native Taiwan, including as a dishwasher, truck driver and removal company worker. After matriculating, he left to study mechanical engineering in the US at Pittsburg State University. In 1986, he moved to South Africa where his father was working a Taiwanese diplomat. He worked for a time at a cutlery manufacturing company before attending his first PC expo in Johannesburg. It was there that he met the MD of a Taiwanese company called Mustek Corporation. The MD of that company, Owen Chen, wanted to set up a warehouse in South Africa – Mustek in South Africa was born. He went on to establish one of the first PC assembly lines in South Africa. In this episode of TCS Legends, Engelbrecht – who joined Mustek in 1997 as group fin0ancial manager – and Vizcarra, with whom Kan formed a business relationship in the early days of Mustek, pay tribute to Kan, and share personal anecdotes about the man and his life. Vizcarra discusses the origins of Mustek, the early days of the PC industry and touches on the development of the Springbok, a South African-built clone PC brand that predated Mustek's Mecer line. In the interview, you'll hear about: • Mustek's early days building PCs in Garankuwa and why local assembly made sense in the era of sanctions; • How Kan and Vizcarra became close friends, despite competing with each other in business; • How Engelbrecht met Kan, and his first impressions of the man; • Vizcarra and Engelbrecht's favourite memories of Kan; • What drove Kan, a foreigner to South Africa, to business success – and how he became to embrace his adopted country; and • What he was like to work for; This episode of TCS Legends includes special bonus content: a full audio interview that TechCentral had with Kan in June 2017. Don't miss the episode! TCS Legends is powered by Mitel. For all your Unified Communications and Customer Experience needs, visit Mitel.com. TechCentral

Well-known investor and businessman Duarte da Silva joins TCS Legends to discuss Jeremy Ord, Roux Marnitz, Alan Knott-Craig, Jens Montanana and Bill Venter. -- Well-known investor and businessman Duarte da Silva is the guest in the inaugural episode of TechCentral's TCS Legends, a new video podcast series focused on legendary figures who helped shape South Africa's technology industry. A two-part scene setter for the rest of the limited series, Da Silva – who knows many of the individuals who built businesses in the country's tech space after 1994 – shares his insights into the (often colourful) characters who helped define the country's ICT sector into what it is today. TCS Legends, which is powered by Mitel, has a great line-up of guests secured over the coming months. But in episode 1 – the first of a double header with Da Silva – we delve into the people, the deals and sometimes the scandal that helped define an industry. Da Silva, an avid investor who serves on a number of company boards, is a former director of Merrill Lynch – where his hefty analyst reports on JSE-listed tech companies in the 1990s had company CEOs lapping up his insights, and more than a little fearful about what he might write about them. He also founded Macquarie First South, among other enterprising ventures, and possesses encyclopaedic knowledge of business in South Africa. A legend in his own right, Da Silva shares often-amusing tales of deals (some of which went horribly wrong), corporate shenanigans and plenty more besides with TCS Legends. In the show, he chats about many people and companies, but the primary focus is on five individuals: • Jeremy Ord at Dimension Data (now NTT Data) • Roux Marnitz at Persetel (now BCX) • Bill Venter at Altron • Jens Montanana at Datatec • Alan Knott-Craig at Vodacom The show is hosted by TechCentral editor Duncan McLeod, who said of the interview with Da Silva: “If you are, or have ever been, involved in South Africa's IT industry, this is one show you simply do not want to miss!” Part 2 of the interview with Da Silva will be published on Monday, 4 March 2024. TechCentral

TechCentral, the publisher of South Africa's leading business technology podcasts, is thrilled to announce the launch of TCS Legends. The new show will feature interviews with (and about) some of the leading figures who helped shape South Africa's technology industry into what it is today. As the show's name implies, we'll be interviewing leading figures who achieved great things in – and for – the tech sector in South Africa. From PCs to IT services and software to telecoms, TCS Legends features some of the leading figures in the industry over the last 30 years. With season 1 launching later in February, TCS Legends is a by-invitation-only, editorially driven tech show that builds on TechCentral's credible, market-leading multimedia productions, including the TechCentral Show (TCS) and TCS+. TCS Legends is powered by Mitel. For all your unified communications and customer experience needs, visit Mitel.com. TechCentral

UC Today's Kieran Devlin speaks to Jim McKenna, VP of Strategic Partnerships at Black Box, and Luiz Domingos, CTO at Mitel.In this session, we discuss the following:The key trends in the evolution of the modern workplaceThe challenges businesses face in their transitions into the modern workplaceHow businesses can achieve successful transformations into the new era of workplaces

Welcome to a brand new episode of the Events Demystified Podcast! In this episode we dive deep into the world of event experiences and the incredible impact of AI and collaboration. Our guest, Clare Forestier, is a seasoned event planner who shares her insights on leveraging AI technology to create unforgettable events. Join us as we explore the importance of attendee experience, seamless collaboration between event stakeholders, and the remarkable ways AI enhances event content, design, and agenda. Clare's expertise will inspire event professionals and curious listeners alike.

A superfast migration, people and technology played a major role, robust hospitality solution found in Galaxy Expand “We are a hotel so the phone must be buzzing all the time,” says Yash Gowda, General Manager of Marriott Courtyard. Yash manages a prominent, upscale hotel in Brampton, a center for business and industry in the Greater Toronto Area. When Yash's aging Mitel phone system stopped ‘buzzing', he began a replacement search that led him to ACE Security Services, a certified reseller of E-MetroTel phone solutions. ACE Security Services recommended Galaxy Expand, a modern approach offering everything in one box (PBX, Voice Mail, etc. on one rack), enabled the customer to keep their Bell Canada lines, no rewiring needed and light on the ground, a solution that saved space through consolidation. “It's amazing,” comments Yash on the functionality of the new system. Most hotels have analog phones in the guest rooms because they are low cost, easily replaced and interchangeable. In this special podcast of a use case and of a regular hospitality customer, we get the perspective of a busy property manager who must manage all aspects of the guest experience, meeting high brand expectations every day. We learn how this replacement project exceeded initial expectations of a simple lateral replacement, met, and exceeded customer specifications and that installation was easy, fast and without any disruption to property operations or customer needs. The new phones arrived preprogrammed. “Me not being a technical guy, it was easy.” Learn more at www.e-metrotel.com Learn about E-MetroTel Galaxy Expand More on E-MetroTel

Episode Summary In this episode of Sunny Side Up, host Tyler Gambardella interviews Tyler Haney, a marketing and operations expert, about the innovative intersection of data science, automation, and creative problem-solving. Tyler Haney shares his journey from building websites in college to becoming a pivotal force in driving data-driven decisions at his current organization. Exploring the synergy between his interest in smart home automation and his professional pursuits, Haney discusses how leveraging technology to create efficiencies in one's daily life can inspire similar creative approaches in business operations. Drawing parallels between his passion for home automation and the world of marketing, he emphasizes the importance of finding practical solutions that enhance quality of life while applying a similar mindset to solve business challenges. Haney delves into the role of predictive modeling and data-driven dashboards in optimizing sales processes, shedding light on his team's recent endeavors to predict gaps in the pipeline and strategically reallocate resources. With insightful anecdotes and a passion for utilizing technology creatively, Haney's expertise offers a compelling glimpse into the exciting future of data-driven business innovation. About the Guest Tyler is an experienced digital and demand generation executive who is passionate about using data and analytics to drive business results. With a deep background in marketing and information science, Tyler focuses on breaking down complex processes into simplified concepts to help teams improve efficiency and gain back time for intellectual curiosity and creativity. Tyler has led marketing teams in the technology, healthcare, and retail sectors and holds an MBA from the University of Kentucky.Connect with Tyler Haney Key Takeaways - Smart home automation inspires creative problem-solving in business operations. - Leveraging available tools creatively can solve problems effectively, improving work efficiency. - Home automation principles apply to marketing and sales, enhancing decision-making. - Predictive modeling and dashboards optimize sales by predicting gaps and reallocating resources. - Balancing human input with AI-driven predictions results in actionable insights. - Data-driven decision-making can improve accuracy and efficiency in various processes. - Navigating automation requires understanding limitations and making thoughtful adaptations. - Creative thinking applied to technology can lead to successful problem-solving in diverse domains. - Strategic automation choices can boost efficiency while considering practicality and costs. - Applying data science to marketing enhances understanding and predictions of market behavior. - Embracing automation's potential requires embracing both successes and failures to drive growth. - Effective automation solutions often stem from addressing real-world inconveniences and simplifying complex processes. - Integrating historical data and predictive models can aid in resource allocation and decision-making for business growth. - Recognizing cognitive biases and heuristics can inform more strategic communication and decision-framing. Quote “Automation is about what makes you more efficient or what makes your life easier or better in some way." – Tyler Haney Recommended Resources Blog: - Lifehacker Book:- Thinking Fast and Slow by Daniel Kahneman Connect with Tyler Haney⁠⁠ ⁠⁠⁠⁠⁠⁠⁠| ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Follow us on LinkedIn ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ | ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Website⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Katie Kregel, the VP of Global Corporate Marketing at Mitel, chats with us about how data is the key to better marketing when keeping up with competition, especially in today's market.

UC Today's David Dungay hosts Peter Johnson, President, BSB Communications and partner of Intermedia.The conversation covers the following points:Why BSB looked beyond their current Mitel partnership to IntermediaWhat makes a successful UCaaS migrationWhy is customer ownership important to BSB and the customer base?Is there a danger too much of the channel is handing customer ownership over to vendors?

On this episode, Rob Spee, SVP, Global Channel and Alliances at BeyondTrust, a worldwide leader in privileged access management, is joined by Lana King, who was most recently Vice President, Partner Programs, Training and Enablement at Mitel. The discussion centers on partner strategy, partner experience and customer experience. Lana recently took some time off and brings a fresh perspective to the conversation. She is digging deep into the current state of the industry as she looks for her next opportunity. She has spoken with many leaders about developing a partner strategy, which she and Rob agree is more than just expecting more sales. Many companies are embracing the partner experience discussion, which is sometimes blended with customer experience. The treatment a partner experiences in a relationship has a direct impact on the customer experience. This means measuring the partner experience is critical for success.  Lana says that it is essential to do a partner journey map in a similar way a company would do a customer journey map in order to have the strongest possible partner relationship. This involves determining what can be measured and analyzing those measurements to create the best experience for partners and customers. Resources Mentioned: Rob Spee - https://www.linkedin.com/in/robertspee/ BeyondTrust - https://www.linkedin.com/company/beyondtrust/ BeyondTrust | Website - https://www.beyondtrust.com/ Lana King - https://www.linkedin.com/in/lanaking1/ Mitel - https://www.linkedin.com/company/mitel/ Mitel | Website - https://www.mitel.com/ Thank you to our amazing podcast team at Content Allies. Want to launch your own B2B revenue-generating podcasts? Contact them at https://ContentAllies.com. #saas #software #cloud

President/CEO Gary Luffman and Chuck Culwell discuss a recent trip to Denver, CO for Mitel Next. They talk about Mitel news, timing in life, relationships, doing the right things, and Mitel news. Gary also makes an exciting Hiscall announcement.

Listen in for an information-packed episode on the importance of Work Force Management in the Contact Center as we chat with Chuck Krogman, SVP of Global Sales from Playvox. They have a unique positioning in the market as they were born in the cloud, are very API friendly, and have a full suite of products. Don't miss it as Chuck makes it easy to understand how to turn every $1 dollar into $4! https://www.youtube.com/watch?v=LWHotZZepIc Transcript of episode can be found below. Josh Lupresto (00:01): Welcome to the podcast that is designed to fuel your success in selling technology solutions. I'm your host, Josh Lupresto, SVP of Sales Engineering at Telarus. And this is Next Level BizTech. Josh Lupresto (00:15): Everybody. Welcome back. Today we are talking about Contact Center, but more importantly, workforce management. So if you tuned in on the previous episode, you got to see the wonderful Jason Lowe talk about it. We were in the studio talking about the different aspects of, of really workforce management, laying it out, his approach to it, some of his experiences. Today we get to be joined by Chuck Krogman, who is SVP of Global Sales at Playvox, and we get to hear about Playvox's perspective and Chuck's journey. So, Chuck, thanks for agreeing to come on, man. Chuck Krogman (00:46): All right. Well, Josh pleasure to be here. And I already feel a little intimidated. I've known Jason Lowe, as we affectionately call him J-lowe for many, many years. And he's a, he is a tough act to follow. But appreciate you for, for the invite and participating today. Josh Lupresto (01:01): I have faith in you. I think it's gonna be great. Don't be scared. So, hey, Chuck, I, I want to hear first about just you, you know, before we get into Tech Stacks and WFM and all kinds of cool acronyms, just tell me about you. Give me your, your story, you know, your personal journey. Where did you start? How did you get here and, and, and, and how did you get to where you're at now? Chuck Krogman (01:23): Yeah. actually I, when I look and just kinda look at my own personal journey, it kind of just maps right along with a lot of the customers. From a, my entry and from a technology perspective, I, I kind of moved into the technology sector in, at a time installing, supporting and maintaining large, you know, premise based call centers for for Rockwell. And it kind of moved up through, I took a bit of a journey as probably many people in your studio audience can testify too. I was with 13 years with ShoreTel and Mitel when the whole voiceover ip IP telephony kind of took off and was hot and continued to progress, moved over to the cloud, was with some, some great c a s providers with both Five Nine and Talkdesk and and now here kind of more specialized in a really exciting and growing segment of the market in joining Playvox just a little over two years ago. So it's you know, it's been a, a nice, as I said earlier, I kind of made that move from premise into, into a uc solution, into backend to contact center. So it's been it's been a kind of fascinating, Josh Lupresto (02:37): I love it. I love that you rolled with the journey, right? I mean, you're, you're in a spot that stood and, and, and it was what it was for a while consistently, and then all kinds of crazy evolutions. So it's probably been fun to, to see all these different evolutions and who knows where it goes next. We'll, we'll get into some of that, I suppose. Chuck Krogman (02:52): Yeah, yeah. I, I will say you know, one of the gauges is it's really tough to get your wife and kids to, to really understand what you do. I think I've heard it simplified as much as, oh, my dad does something with phones. And I said, let's just stick with that, cuz and, and I also did see as my kids are growing up, you're, you're not really a popular career for bring your dad to school day. You know,

TalkingHeadz is an interview format series featuring the movers and shakers of enterprise communications - we also have great guests.  In this episode, we check in with David Petts, SVP Cloud to Cloud Business Group at Mitel. Our podcast was recorded just a few days after Mitel announced its acquisition of Atos Unify. We do discuss it, but there's more unknowns than knowns. David Petts is a seasoned sales and customer success executive with a proven track record of driving revenue growth and profit improvements across multiple product segments. With extensive expertise in enterprise servers, PC's, systems management software, business mobility, unified communication, and content licensing, David has a comprehensive understanding of the technology industry.David is well-versed in adapting go-to-market strategies to the specific dynamics of different geographic. David is a team-oriented leader who values collaboration and is dedicated to achieving success for both his team and the company.Mitel is a leading global provider of communications and collaboration solutions. Founded in 1972, the company has a long history of innovation in the telecommunications industry and has grown to serve customers in more than 100 countries around the world.Mitel's product portfolio includes a wide range of solutions for businesses of all sizes, from small and medium-sized enterprises to large enterprises and government agencies. In addition to its core products, Mitel is also known for its commitment to customer service and support. 

Unified communications, collaboration and contact center technologies have changed as we've moved toward distributed work. In this episode we discuss some of the current and upcoming trends in these markets. Bio Mitel's Chief Marketing Officer, Venkat Nagaswamy, is a seasoned, highly strategic marketing and demand generation executive with a proven track record of growth and success through building great teams. As Chief Marketing Officer, Nagaswamy is responsible for Mitel's global marketing motions, including demand generation, field marketing, corporate brand, and analyst relations. He has deep expertise in data-driven go-to-market functions, with a focus on B2B marketing in enterprise communications and SaaS organizations.Prior to joining Mitel, Nagaswamy was Global Vice President of Marketing at 8x8, where he successfully led the digital transformation of that company's marketing functions. Nagaswamy was also co-founder and CEO of Mariana, a pioneering AI for marketing technology company that used deep learning to identify, target and engage B2B customers. Previously, he also held leadership positions at Juniper Networks and McKinsey and Company. Nagaswamy has an MBA from the University of Michigan's Stephen M. Ross School of Business, a Master of Science in Aerospace Engineering from the Georgia Institute of Technology, and a BTech in Mechanical Engineering from the Indian Institute of Technology, Madras.

In this episode of Big UC News hosts David Dungay and Rob Scott welcome some of the industry's top analysts to talk about the latest news in the industry.The panel discuss a variety of hot topics in the UCaaS space, including:ChatGPT and the impact of integrating such tools into services like Microsoft TeamsIndustry layoffs/downturnWhat is next for Avaya?Market consolidation - Atos & Mitel, 8x8 and RingCentralOur panel features the following UC experts:Zeus Kerravala, Principal Analyst, ZK ResearchIrwin Lazar, President, MetrigyDaniel Root, Senior Analyst, WainhouseCraig Durr, Senior Analyst, WainhouseEvan Kirstel, Social Media Strategist, BCStrategies

Earlier this week Mitel announced it has entered exclusive negotiations with Atos to acquire Unify, the UC business of the Atos group. The combined company is poised to create a global unified communications (UC) leader and grow Mitel's business in multiple geographies, segments and solutions. In this podcast interview Graham Bevington, Chief Sales Officer at Mitel, discusses the details around the acquisition, its impact on channel partners and how it will help the company deliver more choice and flexibility in business communications. Visit www.mitel.com

One size does not fit all: Why UcaaS is not the right approach for every business. “It's all about keeping all of those (Mitel) end users happy by being relative and innovative,” says Nick Riggott, Mitel's UK Country Sales Director, “… but our entire model is about our partners.” In this podcast, Riggott describes a process that combines a focus on the needs of the customers while maintaining a strong channel community. Mitel is a name that almost everyone in telecom is familiar with, while the company's products and services are installed or are being accessed, around the world. In contrast to some approaches, Mitel has carved out a diverse approach to economic and technological change. In this podcast we learn that Mitel's one size does not fit all approach means that Mitel is supportive of channel partners whose customers are in the migration journey at their own speed and with their own unique needs. Riggott notes that the new demands of hybrid working might be best served by focusing on the outcomes of the solution. This leaves room for choice and allows the customer and their channel partner vendors, to choose just the right mix of products and services to deliver consistent worker, agent and customer experiences, security, mobility, and consistency. We learn that Mitel is committed to customers adopting Teams. “It's not a one size fits all.” Visit www.mitel.com

In this episode of the Futurum Tech Webcast, Interview Series, I'm joined by Martin Bitzinger, Senior Vice President, Product Management for Mitel, who oversees Mitel's product portfolio and product marketing, including UC platforms, applications, and devices for a conversation about trends in Unified Communications (UC), the many challenges customers face in leveling up their business comms, and a look at what's ahead for Mitel. Mitel is an industry stalwart, with a long history, a reputation for a laser focus on innovation, and its deep penetration in enterprise telephony. Our conversation today covered the following: Industry trends that we've seen emerging over the course of the last couple of years, and specifically some of the trends that Martin and his team at Mitel are leaning into. We explored business problems and communication challenges that customers face today in a world of hybrid work and what is often a distributed workforce, and some of the business problems Mitel helps customers solve. What the ‘different flavors' of Unified Communications are and what businesses should be thinking about when they are trying to level up their business comms capabilities. Mitel is a well-established company, having been in the market for almost 50 years, serving many customers. We chatted a little about that big customer base and some of the innovative things that Mitel is doing to serve them. We also explored verticals and some of the focus that Mitel is doing in the vertical markets and why that's significant. We also discussed the fact that the majority of Mitel's sales comes through its partner ecosystem and the role that customer lifecycle management plays here, as well as how partners benefit from that partner value prop. Lastly, I asked Martin to walk me through what's ahead for 2023 and beyond, and what the roadmap for Mitel's current and future customers looks like, and why that's something for our listeners, customers, partners, and the industry as whole to be excited about.

In this episode you'll meet Maureen Recalde, an Administrative Business Partner at Google! You'll learn about her story, how she found her voice, how being diagnosed with ADHD changed how she operates as an admin, her perspective on the evolution of the admin role, what class she believes all admins and execs should take, and so much more!---Maureen joined Google as part of the Looker acquisition in March 2020, about a week before COVID lockdowns. Before joining Google, she worked as an EA at Shoretel (now Mitel), Amazon, CBS Interactive/CNET Networks, among other wonderful organizations.Maureen was born and raised in Queens, NY to Ecuadorian parents, but now calls Hudson County, NJ home. Outside of work, she enjoys the simple pleasures of binge watching a multitude of shows (both old and new), responding to conversation using song lyrics and the never ending quest of trying to find a hobby that sticks. Note all of these activities are mostly done with her multi-generational family that all live under one roof… did I mention 3 dogs.You can find and connect with Maureen on LinkedIn here.--Website: www.morethananadmin.com Email: team@morethananadmin.comInstagram | Twitter | LinkedIn | TikTokAbout Host: Mallory Rothstein - www.malloryismore.com Instagram | LinkedIn | Twitter *Disclaimer: This podcast reflects the views of the host and guests, not any of their current or former employers.*

On this episode of the Futurum Tech Webcast – Interview Series I am joined by Daren Finney, Senior Vice President, Global Channels for Mitel. Our conversation takes a look at how customer lifestyle management can be a game-changer for UC vendors and also their customers. In our conversation we discussed the following: Daren gives a short overview on Mitel, and why customers continue to choose Mitel A look into Customer Lifestyle Management (CLM) and how it impacts Mitel and the UC space A walk through on how the Customer Lifestyle Management changed during Covid Why customers should get excited about CLMs and what the benefits are to end-user customers It was a great conversation and one you won't want to miss. To learn more about Mitel, check out their website here.  

On this week's show Patrick Gray and Adam Boileau discuss the week's security news, including: Albania suffers under another crippling Iranian attack Iran's APT42 using clever, multi-persona phishing State Department cyber snitching program paying off Former NSA director Gen. Keith Alexander sued over alleged IronNet pump and dump Mudge fronts US Senate Judiciary Committee Much, much more… This week's show is brought to you by Stairwell. Mike Wiacek, Stairwell's founder and CEO is this week's sponsor guest and he talks about why they've pushed their Inception platform beyond YARA hunting. You can see a demo of Inception on our YouTube product demo page. Links to everything that we discussed are below and you can follow Patrick or Adam on Twitter if that's your thing. Show notes Risky Biz News: Albania-Iran cyber drama far from over US sanctions Iran intelligence agency over Albania cyberattack - The Record by Recorded Future Tom Uren on Cyber Embuggerance Iranian military using spoofed personas to target nuclear security researchers - The Record by Recorded Future Iranian hackers spy on journalists and government officials, researchers warn - The Record by Recorded Future FBI, DOJ defend ‘offensive' actions against Chinese, Russian operations - The Record by Recorded Future State Department bounty program for cybercriminal tips has 'born fruit,' top FBI official says More than $30 million seized from North Korean hackers involved in Axie crypto-theft - The Record by Recorded Future $30 Million Seized: How the Cryptocurrency Community Is Making It Difficult for North Korean Hackers To Profit - Chainalysis Twitter whistleblower testifies to Congress, calls for tech regulation reforms - The Record by Recorded Future Twitter whistleblower testifies before Senate Former NSA Head Keith Alexander Accused of Pump-and-Dump Scheme Google: Conti repurposing tools for Ukraine attacks using Follina bug, Musk impersonation - The Record by Recorded Future Pro-Ukraine hackers claim attack on Russian TV broadcasts - The Record by Recorded Future Initial access broker or ransomware gang has 'exclusive' access to Mitel zero-day exploit: report - The Record by Recorded Future Cyberattacks against U.S. hospitals mean higher mortality rates, study finds Buenos Aires legislature announces ransomware attack - The Record by Recorded Future Ransomware attack knocked a Kentucky city-operated ISP offline before holiday - The Record by Recorded Future Ransomware attacks on retail increase, average retail payment grows to more than $200K - The Record by Recorded Future Cisco: Log4j vulnerability used to attack energy companies in Canada, US and Japan - The Record by Recorded Future Patreon security team layoffs cause backlash in creator community This Clever Anti-Censorship Tool Lets Russians Read Blocked News | WIRED Apple Kills Passwords in iOS 16 and macOS Ventura | WIRED Catalin Cimpanu on Twitter: "They're still recruiting, btw" / Twitter Cyberfella on Twitter: "@campuscodi Please convince Patrick to have a segment about NAFO named "Shitposting Dogs on the Bird App are making Vatniks Seethe and Cope" on the next riskybizz ep

On this week's show Patrick Gray and Adam Boileau discuss the week's security news, including: Albania suffers under another crippling Iranian attack Iran's APT42 using clever, multi-persona phishing State Department cyber snitching program paying off Former NSA director Gen. Keith Alexander sued over alleged IronNet pump and dump Mudge fronts US Senate Judiciary Committee Much, much more… This week's show is brought to you by Stairwell. Mike Wiacek, Stairwell's founder and CEO is this week's sponsor guest and he talks about why they've pushed their Inception platform beyond YARA hunting. You can see a demo of Inception on our YouTube product demo page. Links to everything that we discussed are below and you can follow Patrick or Adam on Twitter if that's your thing. Show notes Risky Biz News: Albania-Iran cyber drama far from over US sanctions Iran intelligence agency over Albania cyberattack - The Record by Recorded Future Tom Uren on Cyber Embuggerance Iranian military using spoofed personas to target nuclear security researchers - The Record by Recorded Future Iranian hackers spy on journalists and government officials, researchers warn - The Record by Recorded Future FBI, DOJ defend ‘offensive' actions against Chinese, Russian operations - The Record by Recorded Future State Department bounty program for cybercriminal tips has 'born fruit,' top FBI official says More than $30 million seized from North Korean hackers involved in Axie crypto-theft - The Record by Recorded Future $30 Million Seized: How the Cryptocurrency Community Is Making It Difficult for North Korean Hackers To Profit - Chainalysis Twitter whistleblower testifies to Congress, calls for tech regulation reforms - The Record by Recorded Future Twitter whistleblower testifies before Senate Former NSA Head Keith Alexander Accused of Pump-and-Dump Scheme Google: Conti repurposing tools for Ukraine attacks using Follina bug, Musk impersonation - The Record by Recorded Future Pro-Ukraine hackers claim attack on Russian TV broadcasts - The Record by Recorded Future Initial access broker or ransomware gang has 'exclusive' access to Mitel zero-day exploit: report - The Record by Recorded Future Cyberattacks against U.S. hospitals mean higher mortality rates, study finds Buenos Aires legislature announces ransomware attack - The Record by Recorded Future Ransomware attack knocked a Kentucky city-operated ISP offline before holiday - The Record by Recorded Future Ransomware attacks on retail increase, average retail payment grows to more than $200K - The Record by Recorded Future Cisco: Log4j vulnerability used to attack energy companies in Canada, US and Japan - The Record by Recorded Future Patreon security team layoffs cause backlash in creator community This Clever Anti-Censorship Tool Lets Russians Read Blocked News | WIRED Apple Kills Passwords in iOS 16 and macOS Ventura | WIRED Catalin Cimpanu on Twitter: "They're still recruiting, btw" / Twitter Cyberfella on Twitter: "@campuscodi Please convince Patrick to have a segment about NAFO named "Shitposting Dogs on the Bird App are making Vatniks Seethe and Cope" on the next riskybizz ep

This episode reports on CISOs cutting back on the number of security vendors they buy from, unsecured medical devices, Windows updates and more

In this episode of The Marketer's Journey, I interview Venkat Nagaswamy, EVP and CMO at telecommunications company Mitel. As someone who's held roles as a CEO, an analyst, a sales executive, and currently as a CMO throughout his 30-year career, Venkat has plenty of perspective, experience and wisdom to impart. Check out this and other episodes of The Marketer's Journey on Apple Podcasts, Spotify, and Google Podcasts!Key takeaways from this episode:Focus your efforts. According to Venkat's philosophy, one of the greatest risks most companies face is trying to compete with too many different players at once. In his role at Mitel, Venkat has made it his mission to focus their marketing efforts in just one market (in their case, the U.S.) in order to optimize outcomes and avoid spreading themselves too thin.Tell customer stories. Another big focus of Venkat's when it comes to his role as CMO includes identifying and sharing Mitel's most inspiring customer stories. By weaving great storytelling into the majority of their marketing plans, the team is better positioned to connect with new prospects and communicate the value of their products succinctly.Market the way you'd like to be marketed to. Venkat mentioned that part of his mission as CMO is to do away with negative stigmas surrounding marketing, and instead create the kind of marketing campaigns that truly add value to audiences. By making use of the abundance of data we have at our fingertips today, Venkat believes we can become more targeted in our efforts and therefore, reach people in a way that resonates.Learn more about Mitel here: https://www.mitel.com/en-ca Learn more about Venkat here: https://www.linkedin.com/in/venkatnagaswamy/

Tune in for a replay of The Six Five Summit's #Collaboration #CX #ContactCenter Spotlight Keynote with Venkat Nagaswamy, CMO, Mitel. The communications market has undergone dramatic changes in the last few years as customer needs have shifted due to the pandemic. In this session, Venkat and Patrick Moorhead explore what these changes mean for the market and what end customers should look for, while offering insight on Mitel's focused approach for the future of communications in business. The Six Five Summit is a 100% virtual, on-demand event designed to help you stay on top of the latest developments and trends in digital transformation brought to you by Futurum Research and Moor Insights & Strategy. With 12 tracks and over 70 pre-recorded video sessions, The Six Five Summit showcases an exciting lineup of leading technology experts whose insights will help prepare you for what's now and what's next in digital transformation as you continue to scale and pivot for the future. You will hear cutting-edge insights on business agility, technology-powered transformation, thoughts on strategies to ensure business continuity and resilience, along with what's ahead for the future of the workplace. More about The Six Five Summit: https://thesixfivesummit.com/

A year ago, I interviewed Lana King, VP of Partner Programs, Training and Enablement, on how Mitel is helping partners and their customers adopt the cloud business model through their unique partner managed program. A few months after that interview, Mitel struck a strategic partnership where RingCentral became their exclusive UCaaS partner. In this episode, … Lana King: Maintaining Partner Trust through Massive Change Read More » The post Lana King: Maintaining Partner Trust through Massive Change first appeared on Channel Journeys.

Chad Seaman, Team Lead at Akamai SIRT joins Dave to discuss their research about a record-breaking DDoS Attack. The research says "A new reflection/amplification distributed denial-of-service (DDoS) vector with a record-breaking potential amplification ratio of 4,294,967,296:1 has been abused by attackers in the wild to launch multiple high-impact DDoS attacks." Starting in mid-February 2022, security researchers, network operators, and security vendors noticed a spike in DDoS attacks. Researchers started to investigate the spike and determined that the devices that were being abused to launch these attacks are MiCollab and MiVoice Business Express collaboration systems. The research goes into how you can help mitigate the attacks and how Mitel has now released patched software. The research can be found here: CVE-2022-26143: TP240PhoneHome Reflection/Amplification DDoS Attack Vector

Chad Seaman, Team Lead at Akamai SIRT joins Dave to discuss their research about a record-breaking DDoS Attack. The research says "A new reflection/amplification distributed denial-of-service (DDoS) vector with a record-breaking potential amplification ratio of 4,294,967,296:1 has been abused by attackers in the wild to launch multiple high-impact DDoS attacks." Starting in mid-February 2022, security researchers, network operators, and security vendors noticed a spike in DDoS attacks. Researchers started to investigate the spike and determined that the devices that were being abused to launch these attacks are MiCollab and MiVoice Business Express collaboration systems. The research goes into how you can help mitigate the attacks and how Mitel has now released patched software. The research can be found here: CVE-2022-26143: TP240PhoneHome Reflection/Amplification DDoS Attack Vector

Martello and Mitel, a relationship going back a decade, has been renewed for another three years. In this podcast we learn about how Martello has continued to position itself as a trusted resource for users on several platforms and stages in migration. “If you can't make telephone calls, and now with Office 365 being dominant, you can't send emails, that's your productivity,” says John Proctor, CEO of Martello. Proctor argues that you need a single go to resource that can handle your issues across the network, and across the vast, remote, network hybrid working. There will be meshing of on-prem, and remote, of Mitel and Teams, a spectrum of available resources and infrastructure, and unnumerable ways that such a network might fail. Martello can pinpoint problems and deliver real time problem resolutions. Proctor points out that organizations such as a hospital might have multiple environments: on-prem, off-site, work from anywhere, all with security, privacy and stability being major mandates.  Martello can handle these diverse work landscapes. Proctor further points out that user expectations of the ready use and available communications, are generally high, even as the respective network turns up unprecedented concurrent challenges. Modern IT teams will need a partner that is ready to tackle all of these environments, together. Visit http://www.martellotech.com

Dave and Evan  discuss how Crexendo is providing new options for enterprises and service providers with Jon Brinton, CRO of Crexendo. Jon triumphantly stepped in after a last minute scheduling change. That was probably for the best. Evan and I have known Jon for a long time, and those conversations always go a little smoother. Turns out he knows a few things about Crexendo too. Not to mention he shed some light on Mitel and Intertel history too. Crexendo Inc., is a full-service cloud communications provider that delivers critical voice and data communication services to small, medium, and small enterprise markets. Crexendo made a bold move last year with its acquisition of NetSapiens. A communications platform that is rapidly growing. It powers service providers around the globe, including Crexendo. Jon is a seasoned technology executive with over 25 years of industry experience, and is responsible for overseeing the strategy, performance and alignment of revenue generating operations for Crexendo. Prior to joining Crexendo, Jon most recently served as the Vice President of North America Channel for Avaya. At Avaya, he led the Channel through an exciting time of transition from traditional Premise Based solutions to Software as a Service and Cloud delivered solutions for Unified Communications, Collaboration and Customer Experience. During his tenure, the Avaya North America Channel achieved over $1 Billion in annual sales through growth and adoption of Cloud and Software as a Service delivered solutions.

A daily look at the relevant information security news from overnight - 24 June, 2022Episode 252 - 24 June 2022Ransomware Decoy- https://www.theregister.com/2022/06/24/ransomware_as_espionage_distraction/ Quantum .LNK Builder - https://www.bleepingcomputer.com/news/security/malicious-windows-lnk-attacks-made-easy-with-new-quantum-builder/Python Backdoor- https://thehackernews.com/2022/06/multiple-backdoored-python-libraries.htmlHermit Spies Android and iOS - https://www.securityweek.com/sma-technologies-patches-critical-security-issue-workload-automation-solutionMitel VoIP Zero-Day - https://thehackernews.com/2022/06/hackers-exploit-mitel-voip-zero-day-bug.htmlHi, I'm Paul Torgersen. It's Friday June 24th, 2022, and this is a look at the information security news from overnight. From TheRegister.comA state-sponsored Chinese threat group that Secureworks has named Bronze Starlight, has a ransomware campaign that is targeting pharmaceutical companies, electronic component designers and manufacturers, US law firms, and aerospace and defense companies. The thing is, the ransomware is just a decoy. Researchers believe the true aim is cyber espionage, which explains why these specific types of companies are being targeted. Link to that research in the article. From BleepingComputer.com:Researchers have noticed a new tool they call Quantum that helps cybercriminals build malicious .LNK files to deliver payloads. These are especially popular in phishing campaigns, currently being used by Emotet, Bumblebee, Qbot, and IcedID. Quantum features a graphical interface and hundreds of icon and extension spoofing options, and you can rent it starting at less than 200 Euros a month. A link to the Cyble research in the article. From The HackerNews.com:Researchers have discovered a number of malicious Python packages in the official third-party software repository that are engineered to exfiltrate AWS credentials and environment variables to a publicly exposed endpoint. What's not for certain is if this is the result of an attack, or some sort of pen-test situation. This would be at least the third such example of a pen tester making a point in the last month or so. From ThreatPost.com:Google is warning that the Hermit spyware by RCS Labs out of Italy, is being deployed against Android and iOS users. The campaign is targeting victims in Kazakhstan and Italy. Last week it was learned that the Kazak government was using this same spyware against its own citizens. Google says the fake apps containing the spyware are not in the Google Play or Apple stores and are only downloaded from third party websites. And last today, from TheHackerNews.comA suspected ransomware intrusion against an unnamed target is leveraging a Linux based Mitel VoIP appliance as an entry point. CrowdStrike says the threat actor is exploiting a 9.8 severity bug that Mitel had patched back in April and are utilizing a couple of anti-forensic measures to erase traces of their actions. Details and links in the article. That's all for me today. Have a great weekend. Like and subscribe, and until next week, be safe out there.

Have you ever heard your partner ask “You have great products, but why do you make it so difficult to buy?” Daren Finney, SVP Global Channels at Mitel, is on a mission to make it easier to buy their business communications and collaboration offerings. In this episode, Daren shares how he is leveraging distributors as … Daren Finney: How to Use Distributors as Cloud Service Brokers Read More » The post Daren Finney: How to Use Distributors as Cloud Service Brokers first appeared on Channel Journeys.

One of the best-known chatbots deployed by universities is IBM Watson. IBM Watson uses a technology referred to as Watson Conversation Service. Universities can use it for  expediting student responses, downloading and  providing documents, and answering subject-specific questions.An AI  chatbot can provide immediate answers to library requested as well as signing up for new classes or getting students to the admissions department in the blink of an eye, making self-serving more streamlined and appealing to impatient students.What's the role and potential adoption of the latest technologies like AI, QR Codes, Mobile KeyChains, Chatbots, Smartbots, Blockchain, Cryptocurrencies, etc., on the campuses of the future? Each of you is specifically selected to talk about these trends. Our panelist for this discussion includedRick Torres, National Student ClearinghouseJohn Braswell, ACI WorldwideStacey McClure, MitelNiraj Kaji, AkademosGabrielle Kristofich, Beyond AcademicsTim Chester, The University of Georgia

When Vanessa Kanu is asked to provide some professional advice to her younger self she responds quickly and without hesitation: “Be more patient.” It's advice Kanu says she summons even today as she passes the 18th month mark of her CFO tour of duty with technology services company Telus International. “I'm perpetually impatient and I drive myself bananas,” says Kanu, who stepped into her first CFO role at Mitel Networks Corporation, after a steady 15-year climb inside the company she first joined as a financial reporting manager.    “As the company grew, it gave me an opportunity to learn and stretch myself through various roles. Whether it was external reporting, complex technical accounting, FP&A, or M&A and other planning functions, all these things combined kept me with the organization,” says Kanu, whose career climb at Mitel spanned a period during which the company grew from $400 million to $1.3 billion. “I had a great mentor at Mitel who was the previous CFO Steve Spooner,” comments Kanu, who would join Mitel's reporting team shortly after Spooner was appointed CFO and would ultimately succeed him as Mitel's finance chief. Along the way, Mitel management would execute an IPO and multiple strategic acquisitions before transitioning back to a private company.   “My thinking was as long as I'm learning and growing, there was no need to leave and that's what culminated into a 16-year tenure at that organization,” says Kanu, whose CFO appointment by Telus in 2020 ended her CFO chapter at Mitel – a tenure shortened perhaps by the same appetite for learning and stretching she has always relied on to propel her upward. - Jack Sweeney

This episode features a discussion about vulnerabilities found last year in the WordPress ecosystem, a vulnerability found in unpatched collaboration systems made by Mitel and a call for companies to publicly commit to cybersecurity best practices

Restos de un transbordador espacial Burán / Existe otro Antonov 225 olvidado / El futuro de los trasplantes de corazón / Tanque impreso en 3D / Multiplicador masivo de ataques DDoS / Problemas en elementaryOS Patrocinador: PcComponentes cumple 17 años con nosotros https://www.pccomponentes.com/aniversario?utm_source=mixxio&utm_medium=social&utm_campaign=pca-2022 y quieren celebrarlo con una campaña gigante de descuentos, ofertas y concursos. En PcComponentes tienes devoluciones gratuitas https://www.pccomponentes.com/soporte/condiciones-para-devoluciones-de-clientes-particulares?utm_source=mixxio&utm_medium=social&utm_campaign=pca-2022, envíos gratuitos a partir de 50 euros https://www.pccomponentes.com/soporte/promocion-de-envio-gratuito?utm_source=mixxio&utm_medium=social&utm_campaign=pca-2022 que llegan a tu casa en 24 a 48 horas, una garantía de sustitución en 24 horas y en general un servicio cinco estrellas https://www.pccomponentes.com/aniversario?utm_source=mixxio&utm_medium=social&utm_campaign=pca-2022. Restos de un transbordador espacial Burán / Existe otro Antonov 225 olvidado / El futuro de los trasplantes de corazón / Tanque impreso en 3D / Multiplicador masivo de ataques DDoS / Problemas en elementaryOS

Patrick Brown started his career in the US Navy implementing one of the first modern IT infrastructures onboard a US Warship. As the default IT director for USS John S. McCain DDG-56, he gained a comprehensive understanding of how technology powers the overall mission of an organization. Mr. Brown then went on to work with many of the finest telecom companies in the US, including Cox Communications, Mitel, and XO Communications before starting his own company.As an agency, Mr. Brown led Unity Communications from startup to an international organization that works with clients globally. In addition to the numerous awards and Fortune 500 accounts in his portfolio, Mr. Brown also enjoys competition throughout the world in sanctioned IRONMAN events for mental toughness and believes in a goal-oriented culture.As always this show is brought to you by Tribe and Purpose.  You've put the work in but you're not sure how to reap the rewards. It's time to focus on the success you have planned for yourself and your team.The Tribe + Purpose team can guide you to build on that success to have even more. Learn more at www.tribe-purpose.com 

In this episode of Money Tales, our guest is Janet Gregory. Janet is a successful Silicon Valley tech maven and the breadwinner of her family. She was an early employee at a start-up in the late 90s and wasn't sure if the business plan would take off. Much to her delight—it did—the company IPO'd and the stock price went through the roof … and then the dot-com bubble burst followed. As the stock went from its highest highs to its lowest lows, Janet and her husband watched their funds dwindle. Their nest egg was now, jokingly, only enough to buy a latte at Starbucks. This expensive lesson made Janet and her husband realize that they needed a trusted financial advisor to help them make better decisions and get out of the “buy and ignore” mindset they were in. Today, Janet is mostly out of the paid work world, but still does some select workshop facilitation, speaking engagements and consulting. She ran the sales practice for KickStart Alliance for more than 15 years, providing strategy in business development and sales planning for clients expanding existing markets or entering new ones. Janet has over 25 years of corporate experience in Silicon Valley, including two successful start-ups. ShoreTel (now Mitel) where Janet was part of a turnaround executive team that helped the company achieve profitability, rise from anonymity to top 10 market share. As Vice President of Sales, Janet positioned ShoreTel for a successful IPO (Initial Public Offering) and rise to #3 in the US market. Latitude Communication (now Cisco Systems), Janet was part of the founding executive team. As Vice President of Sales, Janet took Latitude Communications from zero revenue to profitability and a successful IPO. Octel Communications (now Alcatel / Lucent), Janet held multiple management roles in business development, sales, marketing and customer service. ROLM/IBM (now Siemens), Janet held multiple positions in sales and product marketing, rising from individual contributor to manager, and attending IBM management training. Janet is co-founder and principal of Kickstart Alliance (www.kickstartall.com/), a consulting firm dedicated to connecting clients with customers. Author: “Built for Global: Navigating International Business and Entering New Markets” (2017), “Hanna's Story: Perseverance and Love Escaping Nazi Germany and Homesteading Wyoming” (2018), “Eat Happily” (2018), and “Age of Freedom: Women at the Crossroads of Career and Change” (2021). See all episodes >

In this episode of Money Tales, our guest is Janet Gregory. Janet is a successful Silicon Valley tech maven and the breadwinner of her family. She was an early employee at a start-up in the late 90s and wasn't sure if the business plan would take off. Much to her delight—it did—the company IPO'd and the stock price went through the roof … and then the dot-com bubble burst followed. As the stock went from its highest highs to its lowest lows, Janet and her husband watched their funds dwindle. Their nest egg was now, jokingly, only enough to buy a latte at Starbucks. This expensive lesson made Janet and her husband realize that they needed a trusted financial advisor to help them make better decisions and get out of the “buy and ignore” mindset they were in. Today, Janet is mostly out of the paid work world, but still does some select workshop facilitation, speaking engagements and consulting. She ran the sales practice for KickStart Alliance for more than 15 years, providing strategy in business development and sales planning for clients expanding existing markets or entering new ones. Janet has over 25 years of corporate experience in Silicon Valley, including two successful start-ups. ShoreTel (now Mitel) where Janet was part of a turnaround executive team that helped the company achieve profitability, rise from anonymity to top 10 market share. As Vice President of Sales, Janet positioned ShoreTel for a successful IPO (Initial Public Offering) and rise to #3 in the US market. Latitude Communication (now Cisco Systems), Janet was part of the founding executive team. As Vice President of Sales, Janet took Latitude Communications from zero revenue to profitability and a successful IPO. Octel Communications (now Alcatel / Lucent), Janet held multiple management roles in business development, sales, marketing and customer service. ROLM/IBM (now Siemens), Janet held multiple positions in sales and product marketing, rising from individual contributor to manager, and attending IBM management training. Janet is co-founder and principal of Kickstart Alliance (www.kickstartall.com/), a consulting firm dedicated to connecting clients with customers. Author: “Built for Global: Navigating International Business and Entering New Markets” (2017), “Hanna's Story: Perseverance and Love Escaping Nazi Germany and Homesteading Wyoming” (2018), “Eat Happily” (2018), and “Age of Freedom: Women at the Crossroads of Career and Change” (2021). Learn more about Money Tale$ > Subscribe to the podcast Recent episodes See all episodes > Form CRS Form ADV Terms of Use Privacy Rights and Policies

Arvind Raman joins CISOTalk this week to talk about his new gig at Mitel as CISO, what his first 90 days looked like, how he worked to build trust, and then debates James on Zero Trust or Trust and Verify the type of infrastructure within an overall security program. Bio: Information Security & Risk professional with ~20 years of progressive experience in financial services and retail industries. Demonstrated skill identifying business risks, compliance issues and designing proactive solutions. Extensive experience in building, implementing, and overseeing investments to secure the organization. Highly skilled, dedicated, and enthusiastic team player with strong leadership and communication skills. Proven ability to navigate successfully through complex business environments   https://www.linkedin.com/in/krarvind/   CISO Talk is supported by these great partners please make sure to check them out: KnowBe4: https://info.knowbe4.com/phishing-security-test-cyberhub  Attivo Networks: www.attivonetworks.com **** Find James Azar Host of CyberHub Podcast, CISO Talk, Goodbye Privacy, Tech Town Square, and Other Side of Cyber James on Linkedin: https://www.linkedin.com/in/james-j-azar/ James on Parler: @realjamesazar Telegram: CyberHub Podcast Locals: https://cyberhubpodcast.locals.com ****** Sign up for our newsletter with the best of CyberHub Podcast delivered to your inbox once a month: http://bit.ly/cyberhubengage-newsletter ****** Website: https://www.cyberhubpodcast.com Youtube: https://www.youtube.com/channel/UCPoU8iZfKFIsJ1gk0UrvGFw Facebook: https://www.facebook.com/CyberHubpodcast/ Linkedin: https://www.linkedin.com/company/cyberhubpodcast/ Twitter: https://twitter.com/cyberhubpodcast Instagram: https://www.instagram.com/cyberhubpodcast Listen Here: https://linktr.ee/CISOtalk   The Hub of the Infosec Community. Our mission is to provide substantive and quality content that's more than headlines or sales pitches. We want to be a valuable source to assist those cybersecurity practitioners in their mission to keep their organizations secure.